OPERATIONS
How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization
Add repair orders in two simple steps, complete with pictures, so your team doesn’t accidentally fix what ain’t broke. The Repairs tool suggests a repair order receiver, allows you to set deadlines and assists in using currently available resources efficiently.
Submit repair orders fast: Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced.
Create detailed repair orders: Details, such as pictures, can be added to the repair orders. The auto-complete feature also spares you from typing in all the details such as the location, room number or responsible person.
Oversee scheduled maintenance work: All maintenance works are configured as tasks in hotelkit. As soon as a maintenance work must be dealt with, the maintenance of the cooling system, engineers receive a notification in hotelkit.
hotelkit
Connect all your employees on one platform with helpful tools to automate and monitor your maintenance operations!
Innovators Mentioned
Assisstant Maintenance Manager
Radisson Blu Dubai Deira Creek
Corporate Operations & Business Transformation Director EMEA
Radisson Blu Dubai Deira Creek
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Neereja Anil
Assisstant Maintenance Manager
"Thanks to the hotelkit Repairs tool, the time needed for the repair order process from the receipt of the repair down to the rectification of the damage has been drastically reduced."
Corporate Operations & Business Transformation Director EMEA Patrick Apostolo said, about their decision: "We chose four products that we wanted to take a closer look at. These were tested over a period of four months in four similar hotels. By means of a criteria catalog, these platforms were tested and evaluated by hotel teams, area offices and headquarters. In the end, hotelkit stood out and was able to impress everyone involved in the evaluation phase."
If a member of the housekeeping team detects a damage during cleaning, he can digitally note it in the hotelkit Repairs tool. The engineers then immediately receive a notification.
It’s possible to add photos to the repair order; this allows the person that detected the damage to provide the engineers with a detailed description of the damage.
The statistics feature can be used to figure out, when most repairs are generated and how long the rectification of these damages generally takes.
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