2022 Reservation Sales Report: Customer Service Performance in the Hotel Industry
SiteMinder (The Channel Manager)
Channel ManagersWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
Ranked #14 out of 94 in Channel Managers
DJUBO’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn moreSimply put, Djubo is the answer to all your hotel room sales management woes. Djubo is a cloud-based 360-degree hotel sales platform for hotels of all sizes. From managing room inventory on various online channels to simplifying everyday hotel management, Djubo does it all for you from a single user-friendly interface. A direct booking management engine, online channel manager and centralized rese...
THE HOTEL PMS REIMAGINED The DJUBO Cloud Property Management System brings unprecedented efficiency to your hotel operations and brings the power of cloud conn...
Managing Director
Easy to under stand menus.Supportive staff.Never breakdown, App is intuitiveGood layout of the website. Payment options are easily accessible.Also no security issues
Manager Ass. Bedouin Moon Hotel
I like all, we are working with djubo since 4 years. The support is very helpful and the system is very easy.
owner
The price setting could be easier to find, it would be great to see the daily base pricing of the rooms on the smart chart. I would also love a montly overwiew with the total rooms booked instead of just the 10 days.
Owner
The pos. It needs a lot of new better features . Also there are a lot of inaccuracies in the POS which need to be corrected
Manager Ass. Bedouin Moon Hotel
Mobile app need some improvement, The system is also very good, and it is good that the support team, when we ask him for any modification, implements it immediately
What does this product or service do well?
Djubo services are very well developed and easy to use, There technology are up to date and they have all the integration kit. They are supported by all the OTA and PG integration is also very smooth.
by Vikash Singh (Airpay) on January 18, 2022
See more answers (1)What differentiates this product or service from the competition?
They have good negotiable rates and customer service response is very quick. They have services all across the globe in hospitality sector, With time they are booming and expanding every single day..
by Vikash Singh (Airpay) on January 18, 2022
See more answers (1)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Your all the services are very good, Integration need to me more quick and lead generation team must share more leads and focus should me more on chain properties with good volume. Should also target revenue partners.
by Vikash Singh (Airpay) on January 18, 2022
See more answers (1)World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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This vendor is 98% below the category average..
This vendor has fewer recent reviews than average compared to other top Channel Managers providers. It is advised that you ask for recent references before proceeding.
January 22, 2022
Senior Reservation Executive from Resorts in Haripur (India)
A great software solution with sufficient reports and functions that we requires, provides live support as we may ask about the system anytime when we meet with technical difficulties, satisfied with all ...
Improvement in speed and stability, speed gets slow down many times. Need to Devlope the tab/option of reviewing/camparing the anual sale (Year wise) in a same page.
January 19, 2022
owner from Resorts in ตำบล เกาะช้าง (Thailand)
The system is very user friendly, and can be used on phone an computer. The channel manager generally works perfectly, it is rare that we have a wrong planning, very quick asjusting bookings from all book...
The price setting could be easier to find, it would be great to see the daily base pricing of the rooms on the smart chart. I would also love a montly overwiew with the total rooms booked instead of just ...
January 19, 2022
Resort owner from Resorts in Krong Kaeb (Cambodia)
As a hotel owner, after real issues with other channel managers, we have been using Djubo for almost three years now, and I can strongly recommend: Easy to use interface, user friendly but huge potential...
Ì am doing my best to find something but there is really nothing that could be improved., as they are already perfect.
January 19, 2022
Manager Ass. Bedouin Moon Hotel from Other in (Egypt)
I like all, we are working with djubo since 4 years. The support is very helpful and the system is very easy.
Mobile app need some improvement, The system is also very good, and it is good that the support team, when we ask him for any modification, implements it immediately
January 19, 2022
Reservation Manager from Boutiques in Puerto Maldonado (Peru)
Always is there for me when I need assistance and when I request any new implementation, I really love to work with Kapil and Djubo Team
I work a lot with reports, one I would like to add in the reservation summary or inside the have inside the insight is night by booking type, this will help to know how many nights we get from fits, group...
January 18, 2022
Managing Director from Bed & Breakfast & Inns in Koyileri (India)
Easy to under stand menus.Supportive staff.Never breakdown, App is intuitiveGood layout of the website. Payment options are easily accessible.Also no security issues
reports can be simplifiedneed option for Editing old bookings for administrative purposesneed option to hide unused features to simplify the booking.
2022 Reservation Sales Report: Customer Service Performance in the Hotel Industry
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Owner
The look and feel of the user interface is good especially the app. However I still feel there is lot they can do on their app