SiteMinder (The Channel Manager)

4.6 (2458 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Estefanía, Liliana + 129 more experts recommend SiteMinder

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SiteMinder (The Channel Manager)

Ranked 1 (out of 130) in Channel Managers

2025 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

SiteMinder's Channel Manager is a robust solution for hotels seeking to maximize revenue by streamlining distribution. It excels in real-time inventory and rate synchronization, preventing overbookings and ensuring optimal visibility across OTAs. Users appreciate its ease of use, integration capabilities, and comprehensive analytics, which enable data-driven strategy refinement and improved market positioning. Despite occasional calls for enhanced reporting and mobile app features, it's widely recommended for efficient operations and revenue growth.

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Viceroy, Hyatt, Minor Hotels & 2462 others

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Partners say

Industry experts recommend SiteMinder for its ability to simplify hotel distribution across a vast array of channels. With its extensive network of integrations, SiteMinder maximizes hotel visibility and revenue efficiently. The platform's scalability caters to both boutique and large hotels, and its constant evolution keeps it ahead in the industry. Unique features include real-time inventory synchronization and dynamic pricing capabilities, though some noted occasional integration challenges.

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Yumiko, Estefanía, Liliana and 95 others

Read their recommendations

What Types of Hotels SiteMinder is Popular For

Size

241 | X-Small (1-9 room)

413 | Small (10-24 room)

758 | Mid-Sized (25-74 room)

790 | Large (75-199 room)

495 | X-Large (200+ room)

Country

374 | Thailand

322 | Australia

271 | Spain

166 | United States of America

125 | Mexico

111 | Malaysia

90 | United Kingdom

76 | Indonesia

76 | New Zealand

66 | Vietnam

53 | Portugal

52 | Cambodia

47 | France

44 | Ireland

41 | Germany

39 | Colombia

30 | Philippines

30 | Taiwan

25 | China

25 | Singapore

24 | South Africa

23 | Estonia

22 | Canada

21 | Italy

20 | India

19 | Finland

16 | Laos

16 | Czech Republic

15 | Costa Rica

15 | United Arab Emirates

15 | Hungary

13 | Switzerland

12 | Chile

12 | Iceland

11 | Netherlands

11 | Turkey

11 | Sri Lanka

10 | Fiji

10 | Austria

10 | Argentina

9 | Latvia

8 | Greece

8 | Cyprus

6 | Denmark

6 | Ecuador

5 | Morocco

5 | Belize

5 | Romania

5 | Pakistan

5 | Uruguay

5 | Malta

4 | Trinidad and Tobago

4 | Maldives

4 | Qatar

4 | Peru

4 | Sweden

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

4 | Panama

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Uzbekistan

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Hong Kong

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Montenegro

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | El Salvador

1 | Paraguay

1 | Botswana

Type

1114 | Boutiques

955 | Resorts

923 | Luxury Hotels

846 | City Center Hotels

755 | Bed & Breakfast & Inns

679 | Airport/Conference Hotels

642 | Limited Service & Budget Hotels

636 | Branded Hotels

370 | Extended Stay & Serviced Apartments

220 | Hostels

179 | Vacation Rentals & Villas

151 | Motels

64 | RV Parks & Campgrounds

51 | Casinos

Region

852 | Asia Pacific

752 | Europe

415 | Oceania

313 | North America

101 | South America

52 | Africa

44 | Middle East

14 | Central America

Category

2458 | Channel Managers

1176 | Booking Engine

304 | Website Design

290 | Rate Shopping

141 | Hotel Metasearch Management Software

134 | Upselling Software

123 | Guest Messaging Software

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (The Channel Manager) is a robust and user-friendly channel management software designed to help hoteliers easily manage and optimize their distribution across a multitude of online travel agencies (OTAs) and booking platforms. By providing real-time updates of rates and inventory, it ensures that all listings are current and synchronized, significantly reducing the risks of overbooking and maintaining rate parity. Integrated with over 350 Property Management Systems (PMS) and Revenue Management Systems (RMS), it streamlines operations and helps maximize occupancy and revenue. SiteMinder’s insights and reporting tools offer actionable data, allowing hotels to refine their strategies and efficiently reduce manual workloads.

View website

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Channel Manager

Reservations management

Automate payments

Business insights dashboard

Robust integrations ecosystem

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 130) and the #41 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

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53

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States of America)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Langenargen (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kuta (Bali)

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SiteMinder Reviews

Hotelier Rating

Excellent
1998
Very Good
287
Average
105
Poor
37
Terrible
31

Property Size

  • X-Small (207)
  • Small (384)
  • Mid-Sized (661)
  • Large (692)
  • X-Large (457)

Country

  • Thailand
    Thailand
    (359)
  • Australia
    Australia
    (304)
  • Spain
    Spain
    (254)
  • United States of America
    United States of America
    (142)
  • Malaysia
    Malaysia
    (109)
  • Mexico
    Mexico
    (107)
  • United Kingdom
    United Kingdom
    (76)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (69)
  • Vietnam
    Vietnam
    (65)
  • Portugal
    Portugal
    (51)
  • Cambodia
    Cambodia
    (50)
  • France
    France
    (44)
  • Germany
    Germany
    (40)
  • Colombia
    Colombia
    (33)
  • Taiwan
    Taiwan
    (28)
  • China
    China
    (24)
  • Singapore
    Singapore
    (24)
  • Philippines
    Philippines
    (23)
  • South Africa
    South Africa
    (22)
  • Canada
    Canada
    (19)
  • Italy
    Italy
    (18)
  • Ireland
    Ireland
    (17)
  • Laos
    Laos
    (16)
  • United Arab Emirates
    United Arab Emirates
    (15)
  • India
    India
    (14)
  • Turkey
    Turkey
    (11)
  • Costa Rica
    Costa Rica
    (11)
  • Switzerland
    Switzerland
    (11)
  • Fiji
    Fiji
    (10)
  • Finland
    Finland
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Netherlands
    Netherlands
    (9)
  • Chile
    Chile
    (9)
  • Austria
    Austria
    (8)
  • Greece
    Greece
    (8)
  • Denmark
    Denmark
    (6)
  • Ecuador
    Ecuador
    (6)
  • Pakistan
    Pakistan
    (5)
  • Malta
    Malta
    (5)
  • Romania
    Romania
    (4)
  • Morocco
    Morocco
    (4)
  • Maldives
    Maldives
    (4)
  • Uruguay
    Uruguay
    (4)
  • Qatar
    Qatar
    (4)
  • Cyprus
    Cyprus
    (4)
  • Peru
    Peru
    (4)
  • Sweden
    Sweden
    (4)
  • Belize
    Belize
    (4)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Nigeria
    Nigeria
    (4)
  • Norway
    Norway
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Slovenia
    Slovenia
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Andorra
    Andorra
    (3)
  • Kenya
    Kenya
    (3)
  • Hungary
    Hungary
    (3)
  • Panama
    Panama
    (3)
  • Zambia
    Zambia
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Namibia
    Namibia
    (2)
  • Estonia
    Estonia
    (2)
  • Egypt
    Egypt
    (2)
  • Seychelles
    Seychelles
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Japan
    Japan
    (1)
  • Bahamas
    Bahamas
    (1)
  • Latvia
    Latvia
    (1)
  • Iran
    Iran
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guatemala
    Guatemala
    (1)
  • Honduras
    Honduras
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Iceland
    Iceland
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Brazil
    Brazil
    (1)
  • Samoa
    Samoa
    (1)
  • Poland
    Poland
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Ukraine
    Ukraine
    (1)
  • Nepal
    Nepal
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Oman
    Oman
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Ghana
    Ghana
    (1)
  • New Caledonia
    New Caledonia
    (1)
  • Cook Islands
    Cook Islands
    (1)
  • El Salvador
    El Salvador
    (1)

Region

  • North America
    North America
    (268)
  • Europe
    Europe
    (595)
  • Asia Pacific
    Asia Pacific
    (807)
  • Oceania
    Oceania
    (393)
  • Middle East
    Middle East
    (42)
  • South America
    South America
    (85)
  • Central America
    Central America
    (11)
  • Africa
    Africa
    (48)
9

Highly Recommend

Guest Service Agent from in Bangkok (Thailand)

Verified
2 days ago
The overall performance of the channel manager is satisfactory, and we are quite pleased with its reliability. Everything is operating effectively, and there are no immediate concerns.
Country Thailand
Guest Service Agent
8

The system works quite well. There aren't many problems.

E-Commerce Assistant Manager from 75-99 room Hostel in (Thailand)

Verified
2 days ago
Helps facilitate efficient reservation management. Helps facilitate efficient reservation management by streamlining booking processes, minimizing errors, and enhancing overall operational productivity.
Country Thailand
E-Commerce Assistant Manager
Large Hotel
10

Good system and service

Reservations from 50-74 room Bed & Breakfast & Inn in Ko Samet (Thailand)

Verified
2 days ago
The channel manager system is very smooth and helpful to manage the ro0m with many OTAs. service of your support is quickly.
Country Thailand
Reservations
Mid-Sized Hotel
7

Mapping rate plan

Manager Online Distribution from 500+ room Bed & Breakfast & Inn in Phnom Penh (Cambodia)

Verified
2 days ago
A quick response from the support team along with a video guide makes it easier for me to fix the issue.
Country Cambodia
Manager Online Distribution
X-Large Hotel
10

The system is user-friendly, easy to set up, and highly stable.

Cluster Revenue & E-commerce Manager from 75-99 room Extended Stay & Serviced Apartment in Bangkok (Thailand)

Verified
2 days ago
The support team is extremely helpful, responsive, and always resolves any issues promptly.
Country Thailand
Cluster Revenue & E-commerce Manager
Large Hotel
10

Reliable and Efficient Channel Manager for Hotel Distribution

HRM from 100 to 199 room Boutique in Bangkok (Thailand)

Verified
2 days ago
SiteMinder’s Channel Manager has significantly improved our distribution efficiency by allowing us to manage all online It automatically syncs availability and rates in real-time, which reduces overbookings and ma The reporting and analytics tools are also helpful in optimizing our pricing strategy.
Country Thailand
HRM
Large Hotel
9

Channel Manager Easy to use, not complicated

Sale from 75-99 room Boutique in Bangkok (Thailand)

Verified
2 days ago
Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick.
Country Thailand
Sale
Large Hotel
10

Reliable connections and constant innovation to boost sales.

Ecommerce & Revenue from 75-99 room Limited Service & Budget Hotel in Bogota (Colombia)

Verified
3 days ago
What I value most about Siteminder is its ease of use and the stability of its connections to different channels. It's a very well-optimized tool for providing a good user experience and has insights that help make strategic decisions. I've been using it for years, but it's clear that they're constantly innovating to expand integrations and...
Country Colombia
Ecommerce & Revenue
Large Hotel
10

SiteMinder helped our boutique hotels grow direct revenue and work smarter across channels

Manager from 10 to 24 room Boutique in Cartagena (Colombia)

Verified
3 days ago
As a GM of three boutique hotels with F&B and spa, SiteMinder has been a game-changer. The Website Builder + Booking Engine are clean, fast and mobile-friendly, which boosted direct inquiries and bookings while reducing friction at checkout. The Channel Manager is stable and intuitive—rate/stock changes sync quickly, avoiding manual errors....
Country Colombia
Manager
Small Hotel
10

Real time update and can connect with many agents

Senior Ecommerce Manager from 75-99 room Boutique in Lamai Beach (Thailand)

Verified
3 days ago
Thai support can solve the problem and help promptly. Easy to use both on PC and Mobile. System friendly for user.
Country Thailand
Senior Ecommerce Manager
Large Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

SiteMinder is a reliable and widely-used channel manager that helps hotels efficiently distribute inventory across OTAs and direct booking channels. It’s user-friendly, stable, and integrates well with other hospitality systems, making it easier for properties to manage rates and availability in real time.

Question:

What differentiates this product or service from the competition?

Answer:

SiteMinder stands out for its global reach and strong ecosystem of integrations. It’s a trusted name in the industry, especially for independent hotels and small groups looking for scalability without complexity. Their investment in direct booking tools and analytics also sets them apart.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re looking for a dependable, well-integrated channel manager with broad OTA coverage and strong support, SiteMinder is a solid choice. It’s especially helpful for hotels that want to simplify distribution and boost direct bookings with less manual work.

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