SiteMinder (The Channel Manager)

4.6 (2514 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Yumiko, Estefanía, Liliana + 129 more experts recommend SiteMinder

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SiteMinder (The Channel Manager)

Ranked 1 (out of 146) in Channel Managers

2025 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

SiteMinder significantly improves hotel operation efficiency by providing real-time synchronization of rates and inventory across OTAs, minimizing overbookings, and reducing manual workload. Its user-friendly interface and high integration capability enhance the guest experience and streamline distribution strategies. While its Analytics tools aid strategic decision-making, its robust channel manager and intuitive Booking Engine collectively optimize revenue management. The potential for advanced reporting and faster system updates are noted for further improvement.

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Viceroy, Hyatt, Minor Hotels & 2506 others

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Partners say

Industry experts recommend SiteMinder for its ability to simplify hotel distribution across a vast array of channels. With its extensive network of integrations, SiteMinder maximizes hotel visibility and revenue efficiently. The platform's scalability caters to both boutique and large hotels, and its constant evolution keeps it ahead in the industry. Unique features include real-time inventory synchronization and dynamic pricing capabilities, though some noted occasional integration challenges.

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Yumiko, Estefanía, Liliana and 95 others

Read their recommendations

What Types of Hotels SiteMinder is Popular For

Size

241 | X-Small (1-9 room)

421 | Small (10-24 room)

770 | Mid-Sized (25-74 room)

806 | Large (75-199 room)

515 | X-Large (200+ room)

Country

396 | Thailand

323 | Australia

274 | Spain

168 | United States of America

127 | Mexico

119 | Malaysia

90 | United Kingdom

78 | Indonesia

76 | New Zealand

67 | Vietnam

54 | Portugal

53 | Cambodia

47 | France

44 | Ireland

41 | Germany

39 | Colombia

31 | Philippines

30 | Taiwan

25 | China

25 | Singapore

24 | South Africa

23 | Canada

23 | Estonia

21 | Italy

20 | India

19 | Finland

16 | United Arab Emirates

16 | Laos

16 | Czech Republic

15 | Costa Rica

15 | Hungary

14 | Switzerland

12 | Chile

12 | Iceland

11 | Netherlands

11 | Turkey

11 | Sri Lanka

10 | Fiji

10 | Austria

10 | Argentina

9 | Latvia

8 | Greece

7 | Cyprus

6 | Denmark

6 | Morocco

6 | Ecuador

5 | Belize

5 | Romania

5 | Pakistan

5 | Uruguay

5 | Malta

4 | Trinidad and Tobago

4 | Maldives

4 | Qatar

4 | Peru

4 | Sweden

4 | Andorra

4 | Poland

4 | Egypt

4 | Nigeria

4 | Panama

4 | Uzbekistan

3 | Norway

3 | Zambia

3 | Croatia

3 | Myanmar

3 | Slovenia

3 | Kenya

3 | Saint Martin (French part)

2 | Samoa

2 | Seychelles

2 | Vanuatu

2 | Georgia

2 | Bangladesh

2 | Namibia

2 | Hong Kong

2 | Ukraine

1 | Zimbabwe

1 | Sierra Leone

1 | Nicaragua

1 | Japan

1 | Bahamas

1 | Iran

1 | Guatemala

1 | Honduras

1 | Brazil

1 | Cameroon

1 | Rwanda

1 | Tunisia

1 | Uganda

1 | Mozambique

1 | Belgium

1 | Montenegro

1 | Saudi Arabia

1 | Dominican Republic

1 | Nepal

1 | Papua New Guinea

1 | Oman

1 | Ghana

1 | New Caledonia

1 | Cook Islands

1 | El Salvador

1 | Paraguay

1 | Botswana

Type

1138 | Boutiques

982 | Resorts

943 | Luxury Hotels

866 | City Center Hotels

767 | Bed & Breakfast & Inns

696 | Airport/Conference Hotels

652 | Limited Service & Budget Hotels

645 | Branded Hotels

373 | Extended Stay & Serviced Apartments

226 | Hostels

186 | Vacation Rentals & Villas

151 | Motels

64 | RV Parks & Campgrounds

53 | Casinos

Region

888 | Asia Pacific

756 | Europe

416 | Oceania

318 | North America

101 | South America

53 | Africa

45 | Middle East

14 | Central America

Category

2514 | Channel Managers

1201 | Booking Engine

312 | Website Design

295 | Rate Shopping

145 | Hotel Metasearch Management Software

135 | Upselling Software

129 | Guest Messaging Software

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (The Channel Manager) is a robust hotel distribution platform designed to maximize revenue by efficiently managing and synchronizing room inventory and rates across multiple online travel agencies (OTAs). It prevents overbookings and enhances hotel visibility with real-time updates, ensuring optimal market presence. The platform is appreciated for its user-friendly interface, extensive integration network, and comprehensive analytics that support data-driven decision-making. Ideal for both boutique and large hotels, it simplifies operations and drives growth while ensuring seamless connectivity with over 350 property management systems and revenue management systems.

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Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of SiteMinder products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by SiteMinder

FAQs

Capabilities

Channel Manager

Reservations management

Automate payments

Business insights dashboard

Robust integrations ecosystem

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 146) and the #39 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

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55

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa

Jungutbatu (Bali)

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From manual struggles to smart solutions: SiteMinder powers success at Sotetsu Grand Fresa Taipei Ximen

Taipei (Taiwan)

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VOMO Island Fiji achieves operational efficiency and extensive revenue growth with help from SiteMinder’s platform

Vomo Island (Mamanuca Islands)

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Villa Varosh perfectly balances efficiency and guest experience with SiteMinder’s platform

Ohrid (Republic of North Macedonia)

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From fragmented to flourishing: How Luna Volcán transformed their revenue performance by 363% with SiteMinder’s unified platform

Banos (Ecuador)

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SiteMinder & Edgar Suites: The perfect alliance between high-end hospitality and technological innovation

Paris (France)

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Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Granada (Spain)

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SiteMinder drives 180% revenue boost for 眷村 Guest House 1954 in Taipei

Sanchong (Taiwan)

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14 West Boutique Hotel streamlines distribution and revenue with SiteMinder’s platform

LagunaBeach (United States of America)

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SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Ubud (Indonesia)

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Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

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Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

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Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

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Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Legian (Bali)

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Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

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Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

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Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

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The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Langenargen (Germany)

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Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

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SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Sydney (Australia)

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SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

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Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

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Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Seminyak (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Bali)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Simmerath (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Bangkok (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Ubud (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kuta (Bali)

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SiteMinder Reviews

Hotelier Rating

Excellent
2050
Very Good
287
Average
108
Poor
38
Terrible
31

Property Size

  • X-Small (207)
  • Small (392)
  • Mid-Sized (672)
  • Large (708)
  • X-Large (477)

Country

  • Thailand
    Thailand
    (381)
  • Australia
    Australia
    (305)
  • Spain
    Spain
    (257)
  • United States of America
    United States of America
    (144)
  • Malaysia
    Malaysia
    (117)
  • Mexico
    Mexico
    (109)
  • United Kingdom
    United Kingdom
    (76)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (71)
  • Vietnam
    Vietnam
    (66)
  • Portugal
    Portugal
    (52)
  • Cambodia
    Cambodia
    (51)
  • France
    France
    (44)
  • Germany
    Germany
    (40)
  • Colombia
    Colombia
    (33)
  • Taiwan
    Taiwan
    (28)
  • Philippines
    Philippines
    (24)
  • China
    China
    (24)
  • Singapore
    Singapore
    (24)
  • South Africa
    South Africa
    (22)
  • Canada
    Canada
    (19)
  • Italy
    Italy
    (18)
  • Ireland
    Ireland
    (17)
  • Laos
    Laos
    (16)
  • United Arab Emirates
    United Arab Emirates
    (16)
  • India
    India
    (14)
  • Switzerland
    Switzerland
    (12)
  • Turkey
    Turkey
    (11)
  • Costa Rica
    Costa Rica
    (11)
  • Fiji
    Fiji
    (10)
  • Finland
    Finland
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Netherlands
    Netherlands
    (9)
  • Chile
    Chile
    (9)
  • Austria
    Austria
    (8)
  • Greece
    Greece
    (8)
  • Denmark
    Denmark
    (6)
  • Ecuador
    Ecuador
    (6)
  • Pakistan
    Pakistan
    (5)
  • Morocco
    Morocco
    (5)
  • Malta
    Malta
    (5)
  • Romania
    Romania
    (4)
  • Maldives
    Maldives
    (4)
  • Uruguay
    Uruguay
    (4)
  • Qatar
    Qatar
    (4)
  • Peru
    Peru
    (4)
  • Sweden
    Sweden
    (4)
  • Belize
    Belize
    (4)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Nigeria
    Nigeria
    (4)
  • Uzbekistan
    Uzbekistan
    (4)
  • Norway
    Norway
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Cyprus
    Cyprus
    (3)
  • Slovenia
    Slovenia
    (3)
  • Czech Republic
    Czech Republic
    (3)
  • Andorra
    Andorra
    (3)
  • Kenya
    Kenya
    (3)
  • Hungary
    Hungary
    (3)
  • Panama
    Panama
    (3)
  • Zambia
    Zambia
    (3)
  • Vanuatu
    Vanuatu
    (2)
  • Georgia
    Georgia
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Namibia
    Namibia
    (2)
  • Estonia
    Estonia
    (2)
  • Egypt
    Egypt
    (2)
  • Seychelles
    Seychelles
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Japan
    Japan
    (1)
  • Bahamas
    Bahamas
    (1)
  • Latvia
    Latvia
    (1)
  • Iran
    Iran
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Guatemala
    Guatemala
    (1)
  • Honduras
    Honduras
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Iceland
    Iceland
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Brazil
    Brazil
    (1)
  • Samoa
    Samoa
    (1)
  • Poland
    Poland
    (1)
  • Cameroon
    Cameroon
    (1)
  • Rwanda
    Rwanda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Uganda
    Uganda
    (1)
  • Mozambique
    Mozambique
    (1)
  • Belgium
    Belgium
    (1)
  • Montenegro
    Montenegro
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Ukraine
    Ukraine
    (1)
  • Nepal
    Nepal
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Oman
    Oman
    (1)
  • Saint Martin (French part)
    Saint Martin (French part)
    (1)
  • Ghana
    Ghana
    (1)
  • New Caledonia
    New Caledonia
    (1)
  • Cook Islands
    Cook Islands
    (1)
  • El Salvador
    El Salvador
    (1)

Region

  • North America
    North America
    (272)
  • Europe
    Europe
    (599)
  • Asia Pacific
    Asia Pacific
    (843)
  • Oceania
    Oceania
    (394)
  • Middle East
    Middle East
    (43)
  • South America
    South America
    (85)
  • Central America
    Central America
    (11)
  • Africa
    Africa
    (49)
10

Reliable and valuable experience

Reservation Manager from 200 to 499 room Boutique in Ao Nang (Thailand)

Verified
2 days ago
The real time updates across all OTAs, which prevent overbookings and save a lot of manual work and The dashboard is simple to navigate, making it easy to manage rates and availability in one place I really appreciate how SiteMinder keeps all our OTA channels in sync in real-time, which prevents overbookings and saves a lot of manual work....
Country Thailand
Reservation Manager
X-Large Hotel
10

Easy and quick to use

FD from 25-49 room Bed & Breakfast & Inn in Guadalajara (Mexico)

Verified
5 days ago
The attention provided by the staff and how easy it is to use, since anyone can use it without needing previous experience.
Country Mexico
FD
Mid-Sized Hotel
10

Good

E-distribution from 10 to 24 room Luxury Hotel in Samarkand (Uzbekistan)

Verified
5 days ago
Rate distribution function is more efficient than before, easy read, reservation can be review easily, whole UI and using experience is better.
Country Uzbekistan
E-distribution
Small Hotel
10

Simple & Fast System

E-commerce from 10 to 24 room Bed & Breakfast & Inn in Seminyak (Bali)

Verified
5 days ago
Simple system to operate, Fast deliver to our Property Management System, Support team very help full, clear communication and consistent performance throughout.
Country Bali
E-commerce
Small Hotel
10

Channel Manager Experience

General Manager from 10 to 24 room Vacation Rentals & Villa in Calheta (Portugal)

Verified
5 days ago
We’ve had an excellent experience with our channel manager,SiteMinder it’s reliable, efficient, and makes managing bookings effortless.
Country Portugal
General Manager
Small Hotel
10

Booking Engine

Reservation Manager from 200 to 499 room Boutique in Patong (Thailand)

Verified
5 days ago
We have been using the SiteMinder System to support our hotel reservation operations, and it has proven to be an outstanding tool that greatly enhances our efficiency and accuracy. The system is exceptionally user-friendly, allowing our reservation team to manage bookings, room availability, and guest information with ease and confidence. I...
Country Thailand
Reservation Manager
X-Large Hotel
9

Easy to manage

E - Commerce Manager from 200 to 499 room Boutique in Ao Nang (Thailand)

Verified
5 days ago
Stop sales and control rate. What I like most about SiteMinder is its Channel Manager. It allows me to manage my room rates and availability across all booking websites in real-time, which effectively prevents overbookings and ensures maximum distribution efficiency. On top of that, the platform's interface is very user-friendly, and they h...
Country Thailand
E - Commerce Manager
X-Large Hotel
8

Reservations

Reservation Manager from 200 to 499 room Limited Service & Budget Hotel in Patong (Thailand)

Verified
5 days ago
We could search all reservations easily from many filters such such as from booking reference & from check in date. For the Inventory, we could control it promptly by " Bulk Update".
Country Thailand
Reservation Manager
X-Large Hotel
10

Channel manager

Reservation from 200 to 499 room Boutique in Indio (United States of America)

Verified
5 days ago
Insight item.Due to we can forecast in marketing department It easy for make decisions to set up something in the future.
Country United States of America
Reservation
X-Large Hotel
10

Channel Manager

Cluster General Manager from 200 to 499 room City Center Hotel in Patong (Thailand)

Verified
5 days ago
Our team finds this channel manager very useful and convenient for reviewing and updating daily rates across all our connected platforms seamlessly. Any team member can quickly learn to use this practical tool, thanks to its intuitive interface and straightforward navigation. The learning curve is minimal, which means new staff members beco...
Country Thailand
Cluster General Manager
X-Large Hotel
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What does this product or service do well?

Answer:

SiteMinder is a reliable and widely-used channel manager that helps hotels efficiently distribute inventory across OTAs and direct booking channels. It’s user-friendly, stable, and integrates well with other hospitality systems, making it easier for properties to manage rates and availability in real time.

Question:

What differentiates this product or service from the competition?

Answer:

SiteMinder stands out for its global reach and strong ecosystem of integrations. It’s a trusted name in the industry, especially for independent hotels and small groups looking for scalability without complexity. Their investment in direct booking tools and analytics also sets them apart.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you’re looking for a dependable, well-integrated channel manager with broad OTA coverage and strong support, SiteMinder is a solid choice. It’s especially helpful for hotels that want to simplify distribution and boost direct bookings with less manual work.

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