Assistant Director or Revenue Management

2 months ago

Verified

... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...

Ecommerce Department

2 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

Hotel manager

2 months ago

Verified

... SiteMinder could improve by enhancing reporting features, offering more customization options, expanding integrations, and providing quicker customer support response times. ...

Reservation

2 months ago

Verified

... Customer service are Fast in actions and responding ...

Group director of business development

2 months ago

Verified

... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...

Sales Manager

2 months ago

Verified

... attentive, addressing my questions and issues promptly and providing clear guidance every step of the way. I truly appreciate ...

Hotel Manager

2 months ago

Verified

... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...

Head of Marketing

2 months ago

Verified

... More advanced features could be provided like rate parity and how direct brand could be supported more in terms of having the best rates always even though the B2B rates are low. ...

Revenue and Reservation Manager

2 months ago

Verified

... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...

Corporate Director of Revenue

2 months ago

Verified

... Good and fast response from support team and easy to work with for the system wise compare with others system. ...

E-Commerce Manager

2 months ago

Verified

... Can put more people on support team to decrease the time that hotel have to wait for the line to talk to. ...

Reservation

2 months ago

Verified

... For allotment control system should be manage faster if guest book for many booking at the same time in order to avoid over booking. ...

Reservation Manager

2 months ago

Verified

... The mobile app is good, however I think if they can add more function in it then that would be perfect when you are on the go. ...

Hotel Manager

2 months ago

Verified

... Supporting team very responsive when we call for assistance. And more over they are willing to explain what we asking about system or configuration. ...

E-commerce director

2 months ago

Verified

... It would be great if SiteMinder Payment gateway systems transferred to hotel bank accounts in Indonesia. Or else it can go to a hotel credit card. Thank you. ...

General Manager

2 months ago

Verified

... Easy to use and understand, accurate and save time. It is very useful to manager and support for revenue management. ...

Revenue and Reservation Manager

2 months ago

Verified

... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...

Director of Revenue Management, HQ

2 months ago

Verified

... incorporating more detailed, step-by-step tutorials or interactive help within the platform could further assist users ...

Sales Manager

2 months ago

Verified

... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...

Senior Director of Distribution

2 months ago

Verified

... and Sitemidner has met this. We really value their humane approach and their capacity to adapt. ...

Cluster Director of eCommerce & Distribution - Anantara Oman and Mauritius

2 months ago

Verified

... Better explanation on why a booking failed to deliver to the PMS. Also having access to a log on which user updated the channels would be better. ...

General Manager

2 months ago

Verified

... Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge ...

Senior Distribution Sales Manager

2 months ago

Verified

... and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various OTAs, saving us hours of manual updates and reducing the risk of overbookings. Moreover, their support team is responsive and always ready to assist ...

Asst Distributions Manager

2 months ago

Verified

... Efficient and knowledegable support team, great coordination ...

Revenue Management

2 months ago

Verified

... management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it needs to change the ownership to the hotel owner. Some officer said this part is not a necessary process, but some said this process must be completed before termination. Furthermore, I got the invoice after terminated. The internal system should be connected and facilitate ...

VP Commercial Strategy

2 months ago

Verified

... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...

General Manager

2 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been ...

Revenue Analyst

2 months ago

Verified

... platform or PMS on their own, instead of providing valid solutions. ...

eCommerce and Distribution Manager

2 months ago

Verified

... times helpful, the support email can take time thus improved response times from customer service would be appreciated. ...

Revenue Manger

2 months ago

Verified

... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...

E-commerce

2 months ago

Verified

... Account very helpful hotel and support hotel a lot function for ...

Reservation and Revenue Manager

2 months ago

Verified

... business. Besides, the support team is helpful with quickly responding and fixing the issue right away . ...

Reservation and Revenue Manager

2 months ago

Verified

... business. Besides, the support team is helpful with quickly responding and fixing the issue right away . ...

B2B Online Assistant Sales Manager

2 months ago

Verified

... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...

Managing Director

2 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and ...

Chief Operating Officer

2 months ago

Verified

... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...

Assistant Ecommerce Manager

2 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

Sales & Revenue Manager

2 months ago

Verified

... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...

Sales Online Executive

2 months ago

Verified

... You should have reports that can summarize daily sales across all OTAs for all the hotels for Cape and Kantary group, all on one page without having to check each hotel individually. ...

Opera Cloud Education Specialist

2 months ago

Verified

... I think what can be improve is that siteminder should be able to take more restrictions from property management system. ...

Revenue Manager

2 months ago

Verified

... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...

Cluster E-Commerce Manager

2 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, ...

DOSM

2 months ago

Verified

... Easy to control as a group ...

E-Commerce Manager

2 months ago

Verified

... Support should be available 24 hours as sometimes we have urgent case and need to fix or please give direct phone number to contact. ...

Regional Revenue Manager

2 months ago

Verified

... updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business ...

E-Commerce Manager

2 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

Director comercial

2 months ago

Verified

... Great and profesional service from the Support Team ...

Chief Commercial Officer

2 months ago

Verified

... GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while ...

Revenue Manager

2 months ago

Verified

... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...

Revenue Manager

2 months ago

Verified

... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...

Sales Manager

2 months ago

Verified

... Good product and efficiency service. ...

E-Commerce manager

2 months ago

Verified

... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...

Group Revenue and Distribution Manager

2 months ago

Verified

... other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The ...

Ecommerce manager

2 months ago

Verified

... All already good, no need to be improved, keep the good work, and keep the good communication that already show. thank you. ...

Respecto Comercial

2 months ago

Verified

... Sympathy ... ... Ease of rate changes, distribution and Channel Plus ...

Revenue Manager

2 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

E commerce Manager

3 months ago

Verified

... maximize bookings. Additionally, I appreciate how rarely I encounter issues when connecting with OTAs; the process ...

Director

3 months ago

Verified

... There was no any faults, everything was handled very well, and explained very well too. Was easy and quick to fix the problem. ...

Reservation Supervisor

3 months ago

Verified

... Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience ...

Assistant Sales Manager

3 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

Assistant Manager

3 months ago

Verified

... We don't have any comments for now and we have been with very supportive people. Everything was good, I'm appreciated. ...

Area Director of Ecommerce and Distribution

3 months ago

Verified

... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...

Front Office Manager

3 months ago

Verified

... trouble with one of my channel, they assist me with promt action and giving solution. I optimize to always using ...

Revenue & E-commerce Officer

3 months ago

Verified

... Support team is helpful, especially Ms. Louise. She replied to our emails promptly. Easy to set up rates and what to appear on Booking Engine. ...

Revenue Manager

3 months ago

Verified

... clicks and less manual input. Additionally, providing clearer instructions or tooltips within the setup flow could ...

Asst Ecommerce Manager

3 months ago

Verified

... Thank you Mr Abeth explaining the information in the correct way to understand, and very helpful. ...

Cluster Manager UHG

3 months ago

Verified

... If possible please expand the time support for Thai assistance call center. It will be great and easy to understand hit the problem solve soon. ...

E-commerce

3 months ago

Verified

... Need staff team available (local is mostly bester )on weekend quick support and Having a dedicated support team available on weekends, preferably local for quicker response times, would greatly enhance the overall ...

Assistance Front Office Manager

3 months ago

Verified

... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...

Office Manager

3 months ago

Verified

... Khun Kanapana Sarapat ( Kaew) provides excellent service and excellent support to the company (The Ninesotel) she is fast responded ...

Revenue Management

3 months ago

Verified

... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...

manager

3 months ago

Verified

... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...

commercial director

3 months ago

Verified

... Need either a support portal to submit a ticket or an email to open a ticket. The support team is non existent. Very frustrating when you have a problem. ...

Director of Sales and Marketing, Australia

3 months ago

Verified

... up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in ...

Group Revenue Manager

3 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during ...

Assistant to Manager

3 months ago

Verified

... Innovative company with a great customer service that is very reactive to technical issues that arise. Very user ...

Marketing

3 months ago

Verified

... The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions ...

Superiovisor - Ecommerce

3 months ago

Verified

... support team is always responsive and knowledgeable, addressing any concerns promptly. SiteMinder has become an essential part of ...

Assistant E-Commerce Manager

3 months ago

Verified

... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...

Ecommerce

3 months ago

Verified

... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...

Cluster Ecommerce Manager

3 months ago

Verified

... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...

Executive Assistant Manager

3 months ago

Verified

... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...

Revenueclick

3 months ago

Verified

... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...

Revenue and Distribution Executive - Asia

3 months ago

Verified

... Faster, more accessible customer support, such as a 24/7 live chat ...

Area IT Manager - Malaysia

3 months ago

Verified

... I’m happy with the support and professionalism shown by the SiteMinder team in assisting me with my request. Special thanks to Ms. Kanpana Sarapat for promptly attending to my request. ...

Sales Coordinator

3 months ago

Verified

... with a supportive team ready to offer guidance and resolve issues promptly. ...

Director

3 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates ...

Resident Manager

3 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

Front office coordinator

3 months ago

Verified

... knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

Assistant manager

3 months ago

Verified

... friendly, easy to be discussed, keep on track, no issue so far. ...

Counter

3 months ago

Verified

... All great, not much to fault, and the customer service staff are very gentle and explain the problems and difficulties encountered. ...

Ecommerce Associate

3 months ago

Verified

... It would be great if Siteminder could provide an analytics that more specific to local/regional market trends, especially for Indonesia - Bali (not only country source). ...

Hotel Manager

3 months ago

Verified

... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...

General Manager

3 months ago

Verified

... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...

Senior revenue manager

3 months ago

Verified

... It is easy to use and very efficient in distributing my availability to the channels. assistance from the channel provider are very efficient too. ...

Ecommerce

3 months ago

Verified

... for me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...

Director of Sales and Marketing

3 months ago

Verified

... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...

Sales Manager

3 months ago

Verified

... Channel is most easy to control with limit time. just one click to increases the rate or top up allotment. ...

Revenue and Distribution Director Asia

3 months ago

Verified

... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...

eCommerce Manager

3 months ago

Verified

... It's very helpful to see everthings on the landing page. It's very convenient to link multiple rate plans, making my job faster to change the rate. Just Change the main rate then applies all. ...

Owner

3 months ago

Verified

... you need help, it's easy to reach them and you will get the support back fast. ...

VP Revenue & Distribution Asia

3 months ago

Verified

... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...

Ecommerce Manager

3 months ago

Verified

... correct distribution of our rates with the different commercial partners, as well as the large portfolio of agencies ...

Group Revenue Analyst

3 months ago

Verified

... doing and answers my questions so quickly. * Help is always available when we need answers. * ...

Assitant Director of Sales

3 months ago

Verified

... smoother. Also, having faster customer support during peak hours would make the experience even better. ...

Director of Sales & Marketing

3 months ago

Verified

... took extra effort to follow up and provide us with alternate solutions when we faced any problems. ...

Operations Manager

3 months ago

Verified

... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...

Director

3 months ago

Verified

... detecting where there is a lack of availability, for example, by clicking on it you can ...

Sales & Revenue Manager

3 months ago

Verified

... The rapidity and efficiency with which the support person on the chat can give feedback with regards to the asked question. ...

Jefe de recepcion

3 months ago

Verified

... Simplify integration with some providers. Especially with booking centers. Telephone support must be much more agile. ...

Group Revenue Director

3 months ago

Verified

... SiteMinder could enhance their reporting capabilities and integrate generative AI to provide pricing recommendations and enhance its product and competitiveness. Thank you ...

Reservation Manager

3 months ago

Verified

... Fast, helpful and respectful support ...

E-commerce executive

3 months ago

Verified

... Easy to update rate and inventory. And customer support is very helpful. Their respond is within the expected time. And their advices help to resolving our concerns. ...

Owner

3 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to ...

General Manager

3 months ago

Verified

... some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with ...

E-Commerce Manager

3 months ago

Verified

... integrations with emerging OTAs and third-party systems. Training resources: Expanded and more accessible training materials for new users. ...

Director of Sales and Marketing

3 months ago

Verified

... making it simple to adjust pricing and availability quickly, even during peak periods. It’s particularly useful for dynamic rate adjustments and helps optimize revenue through better inventory control. While the Channel Manager is highly reliable, occasional syncing delays with certain OTAs can occur, but their support team is quick to address any issues. Overall, SiteMinder’s Channel ...

SVP Global distribution

3 months ago

Verified

... Have been working with Siteminder for many years and find it to be the best in class out there. The team is always very helpful and issues are resolved fast. We couldn't be happier ...

Hotel Manager

3 months ago

Verified

... Save time, reduce overbooking, and manage inventory well. ...

Asst. Director of Revenue & Reservations

3 months ago

Verified

... allowing us to focus on delivering exceptional guest experiences. Additionally, SiteMinder provides insightful analytics and reporting tools that empower us to make data-driven decisions, optimize revenue strategies, and identify market trends. Its scalability accommodates properties of all sizes, including our own, while its customer support ensures assistance is readily available when ...

Ecommerce Manager

3 months ago

Verified

... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...

Director

3 months ago

Verified

... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...

Revenue & Distributionanager

3 months ago

Verified

... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...

Group Ecommerce Manager

3 months ago

Verified

... Would like to require data log when we need to rate apply which whom account ...

Director of Revenue

3 months ago

Verified

... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...

Assistant Director of Revenue

3 months ago

Verified

... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...

Revenue Management

3 months ago

Verified

... prefer clearer and more prominent notifications to make these issues easier to spot and address. ...

Sales - Ecommerce

3 months ago

Verified

... SiteMinder helps me to control room allotment to maximize revenue. real time update room and rates. It can provide insights into booking trends, occupancy rates, and revenue performance. ...

General manager

3 months ago

Verified

... dramatically reducing your risk of double-bookings and eliminating human error. ...

E-Commerce & Admin. Executive

3 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details from Agoda, and the ...

Director of E-Commerce

3 months ago

Verified

... We would like to have Thai Support Team. Expanded Support Hours: Having 24/7 support or broader coverage for global time zones would be highly beneficial for properties operating internationally. ...

E-Commerce Manager

3 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. ...

Vice President of Revenue Management

3 months ago

Verified

... better customizable reporting, and real time channel performance alerts to improve efficiency and decision-making. ...

Room Division Manager

3 months ago

Verified

... Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration ...

Sales Administrator

3 months ago

Verified

... quickly and ensure the issues are resolved. Thank you for your help, Alyssa! ...

Senior Assistant Manager

3 months ago

Verified

... straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in ...

Villa Manager

3 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, ...

Assistance Manager

3 months ago

Verified

... When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly. ...

Reservation manager

3 months ago

Verified

... It is very difficult to contact support It is very difficult to contact support. I always have to wait on hold for more than 10 minutes, and sometimes no one answers the call at all. ...

Revenue Manager

3 months ago

Verified

... I like that its easy to talk to a support agent who understands the problem and can get solutions quickly. ...

Hotel Manager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

HotelManager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

Hotel Manager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

Hotel Manager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

Hotel Manager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

Hotel Manager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

Hotel Manager&Marketing

3 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

E-Commerce Manager

3 months ago

Verified

... room inventory is updated in real-time, reducing the risk of over bookings or discrepancies. SiteMinder saves us time and ensures ...

Revenue Analyst

3 months ago

Verified

... Log Report more accessible. Currently, users have to contact SiteMinder support to retrieve a log of changes made to their ...

e-Distribution Manager

3 months ago

Verified

... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. ...

Cluster E-Commerce Executive

3 months ago

Verified

... easy for us to submission and the failed. ...

E-Commerce

3 months ago

Verified

... The prompt and efficient customer service made the entire process hassle-free. ...

E-Commerce Manager

3 months ago

Verified

... SiteMinder is excellent overall, but improving response times from the support team would greatly ...

E-commerce Specialist

3 months ago

Verified

... assistance is essential for resolving urgent issues, and enhancing this aspect would solidify SiteMinder as a top-tier ...

E-commerce Executive

3 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

Web developer

3 months ago

Verified

... I think Little Hotelier is too rely on the customer service, and user don't have ability to do ...

Ecommerce

3 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

Gerente de ventas

3 months ago

Verified

... of ​​opportunity would be in the matter of when help is requested, facilitating dealing directly with a real ...

Cluster Reservation and Revenue Manager

3 months ago

Verified

... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...

Revenue Manager

3 months ago

Verified

... do. SiteMinder's customer service team is also very professional and can respond to customer questions as soon as possible. ...

Senior House Manager

3 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

Director of Ecommerce

3 months ago

Verified

... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...

Sales & MArketing Manager

3 months ago

Verified

... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...

Gerente

3 months ago

Verified

... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...

GM

3 months ago

Verified

... Great system and very responsive to calls for help ...

Front Office Manager

3 months ago

Verified

... We are using Siteminder's Channel Manager product. It is easy to use and straight forward. Support is seamless whenever you need one especially from Alvin Lin. ...

DOSMq

3 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program ...

E-Commerce Manager

3 months ago

Verified

... recommend SiteMinder for its reliability, ease of use, and aesthetic design. ...

E-Marketing Manager

3 months ago

Verified

... The pricing increase should be informed user by call as well. Due to some user did not received the email ...

Ecommerce Supervisor

3 months ago

Verified

... Plesae add tool for BAR chart for hotel managed their BAR ...

Hotel Manager

3 months ago

Verified

... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...

Reservations Supervisor

3 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

Gerente General

3 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

Cluster IT Manager

4 months ago

Verified

... using Channel Manager that significantly save time for reservations team to handles the bookings , room rates and room ...

Owner/mansager

4 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

Online Marketing

4 months ago

Verified

... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...

Sale manager

4 months ago

Verified

... All functions in channel manager that I always use it. And active support team to find out the solutions. fast action to response the partner ...

Digital Marketing Manager

4 months ago

Verified

... customizable and in-depth reporting options would help users gain deeper insights into their performance and trends. Additionally, streamlining the integration process with other third-party systems and ensuring more real-time updates could improve efficiency, especially for larger hotel operations. Lastly, improving customer support response times and offering more self-help resources would also enhance the overall user expe ...

Senior Villa Manager

4 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

Director of Sales

4 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should ...

Director of Revenue

4 months ago

Verified

... The response of support can be much faster since there is no team to support in Vietnam in real time. ...

Administrador de hotel

4 months ago

Verified

... Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant mapping is crucial. Indeed, our risk of overbooking is higher, and in the face of this episode so feared by all hoteliers, SiteMinder has once again shown its professionalism: our case has been followed in a personalized ...

GM

4 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

Manager

4 months ago

Verified

... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...

General Manager

4 months ago

Verified

... User-friendly and helpful ... ... tools can make all the difference. SiteMinder’s booking engine and channel manager stand ...

Digital marketing Manager

4 months ago

Verified

... The staff provided good advice. ...

Owner/manager

4 months ago

Verified

... Amazing individualized service, from setting up to all day everyday. ...

Owner/manager

4 months ago

Verified

... Amazing individualised service, from setting up to all day everyday. ...

FD

4 months ago

Verified

... mobile friendly. We can chat with SiteMinder Hotel Support in realtime, and they can solve problems quickly. I will ...

Senior Manager, Revenue Manager

4 months ago

Verified

... Their payment gateway for Booking Engine might need a little bit of flexibility, although I would ...

4 months ago

Verified

... excellent. Their live chat option connects us with responsive, knowledgeable professionals whenever we need assistance, which has ...

Sales

4 months ago

Verified

... Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick. ...

Cluster Revenue

4 months ago

Verified

... channel that hotels can connect is huge. Also, their support team is incredibly responsive and helpful. It’s a real time-saver, and the support makes it even better ...

Manager, Yield & Revenue

4 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety ...

General manager

4 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

General manager

4 months ago

Verified

... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...

Hotel Manager

4 months ago

Verified

... Some support agents are not as helpful at times needing ...

Revenue Management

4 months ago

Verified

... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...

Global Relationship Manager

4 months ago

Verified

... particular has been very helpful in providing her knowledge and assistance to provide the best solutions and outcome ...

Cluster revenus manager

4 months ago

Verified

... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...

Hotel Manager

4 months ago

Verified

... The Channel Manager, Tech Support and service of the agent Katrina was a great help. Thank you. Provided necessary help. ...

E-Commerce Manager

4 months ago

Verified

... Friendly user which the dashboard is clear and interface is simple. The Online Help is super where I can look for help instantly. ...

Revenue and Distribution Consultant

4 months ago

Verified

... date and removed or marked as inactive thereafter. Visual Indicators: Use color coding or visual indicators (like a calendar icon) to show active and inactive rates, which can help users quickly identify which rates are currently valid. Filtering Options: Introduce filtering options to allow users to view rates by specific date ranges, enabling them to easily see which rates are available on any given day. Notifications for Expiry: Implement notifications or alerts for any rates that are close to expiry, prompting users to take action or update accordingly. Performance Reporting by Day of Week: Weekly Performance Analytics: Create a reporting feature that breaks down performance metrics (like occupancy rates, revenue, and average daily rate) by day of the week. This will help in identifying patterns and trends. Customizable Reports: Allow users to customize their reports to include specific metrics they are interested in, such as total bookings, cancellations, or revenue per day. Visual Graphs and Charts: Use visual representations such ...

E-commerce manager

4 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

Customer Experience Development Manager

4 months ago

Verified

... rooms are disabled without alerts in your system. Group users currently cannot access credit card details for ...

Online Marketing Supervisor

4 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

Reservation Agent

4 months ago

Verified

... Manager, so it is easy when we have any problem in urgent able to ask the questions to get more details. Thank ...

E Commerce Manager

4 months ago

Verified

... SiteMinder is friendly user for hotel part. easy to upload rate and inventory. Support team is helpful & kind. easy to call & contact ...

Revenue and Distribution Manager Asia

4 months ago

Verified

... sync button could be implemented for synchronizing the rates and inventory of each channel, instead of informing the SiteMinder team to proceed with the full ...

Revenue manager

4 months ago

Verified

... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...

Assistant Ecommerce Manager

4 months ago

Verified

... I hope the support staff agent line isn't too busy to assist us. So we don't have to wait in the phone queue for too long. Thank you. ...

Sales Manager

4 months ago

Verified

... Button - high cost compare to other channels manger - regular sales call to maintain relationship - to slove the ...

Assistant Director of Sales

4 months ago

Verified

... SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume ...

E-Commerce Manager

4 months ago

Verified

... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...

Bookings Coordinator

4 months ago

Verified

... I was talking to Elena Alonso who was very kind and she solve our problem so fast giving us solutions for our problem. ...

Ecommerce

4 months ago

Verified

... They train every week and have many apps that complement the use of AI to provide better responses to the public. In addition to implementing other improvement and optimization tools ...

E-Commerce Manager

4 months ago

Verified

... Timing, understand the issue well, friendly, give more insight, easy access, friendly and managed to solve easily. user friendly platform. ...

Manager

4 months ago

Verified

... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...

Agencia de Markegint

4 months ago

Verified

... market share from the other companies. It gives us an overview and helps us with all projects. ...

Revenue

4 months ago

Verified

... When there is an error and an xml is requested it takes ages!! When you enter minimum stays or prices you could ...

Group Distribution Manager

4 months ago

Verified

... Automation in channel manager mapping and enterprise reporting could be improved to assist client with their day to day task. ...

Receptionist

4 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

Hotel Operations Manager

4 months ago

Verified

... Good interface yet questionable service ...

Executive Revenue Management

4 months ago

Verified

... Customer Support On Top - Alyssa ... ... The team consistently goes above and beyond to resolve ...

Owner

4 months ago

Verified

... have to keep an eye on countless portals, but can always rely on all rooms being handled – even while I’m ...

Sales

4 months ago

Verified

... the channel manager and booking Engine the team is fast and quick to point you in the right direction and send ...

Revenue analyst

4 months ago

Verified

... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...

FD

4 months ago

Verified

... The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking easily ...

Channel & Distribution Manager

4 months ago

Verified

... why something has happened out of the ordinary. They fully explain in simple language and never appear to rush ...

Operations Manager

4 months ago

Verified

... and are quick to resolve important requests. We rely on Siteminder to manage our motel ...

E-commerce

4 months ago

Verified

... Excellent system, but above all the attention. ... ... The service they provide is very fast, they usually answer ...

FD

4 months ago

Verified

... review other options and forms of integration. Some existing manuals or tools on the platform and how we can make ...

Reservation Manager

4 months ago

Verified

... So far i am happy with their services. It would be nice if Sri Lanka can have a country manager. ...

Sales Director

4 months ago

Verified

... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start ...

owner

4 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

Accommodation Manager

4 months ago

Verified

... into our PMS. The support team are quick and helpful, sorting out our problems (usually our errors!) efficiently. ...

Operation Manager

4 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...

4 months ago

Verified

... very importan bug to our website for months now. Is really bad service ...

responsable administracion

4 months ago

Verified

E-COMMERCE EXECUTIVE

4 months ago

Verified

... everything through site minder and all the person in charge is very helpful and willing to do ...

4 months ago

Verified

... Help is essential ...

Reservation

4 months ago

Verified

... ng support from SiteMinder! The agent was prompt, knowledgeable, and efficiently resolved our issue. Their clear instructions ...

Gerente de Mercadeo

4 months ago

Verified

... Sometimes the system is a bit slow, and it is difficult to log in, or they don't give us accurate data. ...

4 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

Distribution Executibe

5 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will ...

Assistant Reservations Manager

5 months ago

Verified

... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...

5 months ago

Verified

... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...

Revenue Manager

5 months ago

Verified

... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...

Gerente de Reservaciones

5 months ago

Verified

... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...

Head of Distribution & Digital Marketing

5 months ago

Verified

... many Support Team members and they offered the same service which is quick, and informative. They are very helpful. ...

Reception

5 months ago

Verified

... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...

Reservations Manager

5 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

Ecommerce Manager

5 months ago

Verified

... of use. I highly recommend it for anyone in need of support their day-to-day operations. ...

Ecommerce Supervisor

5 months ago

Verified

... All is good. keep it up Mas Abeth and thank you so much for your help. i really appreciate it. ...

Dra Comercial

5 months ago

Verified

... Sachim was friendly, helpful and very patient . The problem was sorted out easily thanks to him/her. Good job ...

Distribution Manager

5 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

Sales Director

5 months ago

Verified

... Excellence in service ...

Reservation Team Leader

5 months ago

Verified

... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...

IT-manager

5 months ago

Verified

... can't receive online payments 2. Limited support setting new channels up in Channel Manager (of course, this ...

Front Office Manager

5 months ago

Verified

... I like SiteMinder as the live agents in the chat are always helpful! They can solve my problem at anytime. ...

Jefe de alojamiento

5 months ago

Verified

... Response times in some support cases, such as password recovery, take a bit of time to process. ...

Director of New Business Development

5 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Receptionist

5 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

Adscripta a Gerencia

5 months ago

Verified

... The speed with which basic functions are resolved. We have received responses stating that they are trying to resolve a specific problem, but months go by and they do not resolve it. ...

5 months ago

Verified

... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...

AUDITOR DE INGRESOS

5 months ago

Verified

... suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the ...

Jefa de Recepcion y Reservas

5 months ago

Verified

... great quality. When they do the integration, they give you a call where they give you a brief tour, in a very superficial ...

Reservations Manager

5 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

Revenue Manager

5 months ago

Verified

... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...

Direccion de Ventas

5 months ago

Verified

... grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes ...

Senior Manager

5 months ago

Verified

... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...

5 months ago

Verified

... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...

Sales

5 months ago

Verified

... Chinese support team business hours could be longer than now, sometimes still need to wait for 10 minutes to reach out. ...

Reservation Executive

5 months ago

Verified

... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...

Ingeniera Industrial

5 months ago

Verified

... resolved some errors in the integrations and their monitoring is 24 hours, which allows us to move forward quickly. ...

General Manager

5 months ago

Verified

... Ravi's 5 star service ...

EcommerceCoordinator

5 months ago

Verified

... channels for distribution. The support team always in a good manner help you to solve or some times escalate if ...

Revenue Manager

5 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

Reservations

5 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

revenue executive

5 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

Front Office Manager

5 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

5 months ago

Verified

... evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less confusion on what is connected. Using more how to guides on connectivity with rate plans on promotions ...

Director of Operations

5 months ago

Verified

... allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. Good distribution with a wide range of OTAs and agents. Constantly working on improvements and development so the products never ...

Systems and Connectivity Manager

5 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

Sales & Revenue

5 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

5 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough ...

Reservas

5 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Marketing Manager

5 months ago

Verified

... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...

SM

5 months ago

Verified

... Quick response and our problem is solved well. But it will be easier if there was Vietnamese staff support us ...

Manager

5 months ago

Verified

... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...

JEFA DE RECEPCION

5 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

Booking manager

5 months ago

Verified

... Issue with mapping ... ... Jenette was helpfull and replied quickly. She was telling ...

Operational Manager

5 months ago

Verified

... Communication with agents who are very patient when I experience problems, ...

5 months ago

Verified

... Quick solution - channel manager communication with booking.com ...

E-Commerce

5 months ago

Verified

... Easy to manage and stable ...

Director of Sales

5 months ago

Verified

... to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the problem quicker ...

Group E-Commerce Manager

5 months ago

Verified

... The new B2B rate shopping feature investigates rate leakage from WHL or B2B agents. Its purpose is to protect the main B2C rate channel. ...

PA of RM

5 months ago

Verified

... the website are also very user-friendly. I highly recommend other business owners to use SiteMinder’s services. ...

Corporate Senior Revenue & Distribution Manager

5 months ago

Verified

... Contact Center, Customer Service, Technical Support there is difficult for contact and I hope we will get along in the future. ...

BDM

5 months ago

Verified

... Just do what is doing now. nothing in particular to be improved, just do , great great great great great ...

Owner

5 months ago

Verified

... Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion ...

revenue dept

5 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

Hotel operations and event manager

5 months ago

Verified

... The customer support is quick and helpful. They have helped me several times with guest refunds or channel connections. It can connect to a lot of channels which is helpful ...

gerente

5 months ago

Verified

... Quality customer service ...

Gerente General

5 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose ...

General manager

5 months ago

Verified

... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...

SALES DEPARTMENT

7 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

7 months ago

Verified

... One area for improvement is the change logs. More detailed and accessible logs would help users keep track of updates and modifications more effectively. ...

Owner

7 months ago

Verified

... enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and ...

Reservations Manager

7 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally ...

E-commerce & Sales Manager

7 months ago

Verified

... Some report on direct booking such us report for extra ...

GM

7 months ago

Verified

... recommend it. The support team is very helpful and available at any time. ...

Revenue Manager

7 months ago

Verified

... if I needed to communicate with a human, which I did so I clicked on the link. Once I ...

Marketing and Sales Manager

7 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability ...

Gerant

8 months ago

Verified

... When SiteMinder ghosts you ...

CEO

11 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

President

14 months ago

Verified

... Fraudulent Charges Abundant ...

General Manager

14 months ago

Verified

... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...

General Manager

14 months ago

Verified

... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...

Director of Revenue

14 months ago

Verified

... system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived ...

Ecommerce

14 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...

Ecommerce Cluster

14 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing ...

Asst. E-commerce Manager

14 months ago

Verified

... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...

Director of Sales & Marketing

14 months ago

Verified

... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...

Asst. Revenue Manager

14 months ago

Verified

... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...

Regional Online Distribution Manager

14 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

Night auditor

14 months ago

Verified

... The most important aspect to be improved is the synchronization between ...

Hotel Manager

14 months ago

Verified

... Excellent cooperation ...

Owner/Director

14 months ago

Verified

... Great product, great training, middleing support. ...

Revenue & E-Commerce Manager

14 months ago

Verified

... Very clear instruction, easy to setup and adjust the data, interface function between Channel Managers and OTAs is stable.The interface between Channel Managers and PMS is also very sufficient. ...

CEO

15 months ago

Verified

... Arabic language and add more taxes reports. also the general the user interface could be better, but overall everything is great ...

Assistant Manager for Online Distribution

2 months ago

Verified