SiteMinder (The Channel Manager)

4.6 (1812 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 100 more experts recommend SiteMinder

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SiteMinder (The Channel Manager)

4.6 (1812 REVIEWS)

Ranked 1 (out of 108) in Channel Managers

2024 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (The Channel Manager) is a robust and user-friendly channel management software designed to help hoteliers easily manage and optimize their distribution across a multitude of online travel agencies (OTAs) and booking platforms. By providing real-time updates of rates and inventory, it ensures that all listings are current and synchronized, significantly reducing the risks of overbooking and maintaining rate parity. Integrated with over 350 Property Management Systems (PMS) and Revenue Management Systems (RMS), it streamlines operations and helps maximize occupancy and revenue. SiteMinder’s insights and reporting tools offer actionable data, allowing hotels to refine their strategies and efficiently reduce manual workloads.

View website

Capabilities

Channel Manager

Reservations management

Automate payments

Business insights dashboard

Robust integrations ecosystem

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 108) and the #23 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

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31

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

203 | X-Small (1-9 room)

314 | Small (10-24 room)

598 | Medium (25-74 room)

545 | Large (75-199 room)

345 | X-Large (200+ room)

Country

281 | Australia

233 | Spain

184 | Thailand

136 | United States of America

90 | Mexico

72 | United Kingdom

69 | New Zealand

58 | Vietnam

53 | Malaysia

43 | Portugal

42 | France

40 | Ireland

38 | Germany

37 | Indonesia

36 | Cambodia

28 | Philippines

23 | Estonia

20 | Canada

20 | Italy

19 | Finland

19 | India

19 | Singapore

18 | South Africa

17 | Colombia

17 | China

15 | Czech Republic

14 | Hungary

12 | Costa Rica

12 | Iceland

12 | Switzerland

11 | United Arab Emirates

11 | Taiwan

11 | Laos

10 | Austria

9 | Argentina

9 | Latvia

8 | Chile

6 | Fiji

6 | Cyprus

5 | Denmark

4 | Trinidad and Tobago

4 | Belize

4 | Sweden

4 | Peru

4 | Malta

4 | Ecuador

4 | Sri Lanka

4 | Greece

4 | Poland

4 | Egypt

4 | Pakistan

4 | Morocco

3 | Myanmar

3 | Uruguay

3 | Maldives

3 | Panama

3 | Kenya

3 | Romania

3 | Slovenia

2 | Vanuatu

2 | Namibia

2 | Andorra

2 | Saint Martin (French part)

2 | Bangladesh

2 | Nigeria

2 | Georgia

2 | Norway

2 | Croatia

1 | Seychelles

1 | Ukraine

1 | Paraguay

1 | Hong Kong

1 | Saudi Arabia

1 | Montenegro

1 | Zambia

1 | Zimbabwe

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Sierra Leone

1 | Guatemala

1 | Nicaragua

1 | Samoa

1 | Japan

1 | Rwanda

1 | Cameroon

1 | Bahamas

1 | Brazil

1 | Iran

1 | Qatar

1 | Honduras

Type

755 | Boutiques

687 | Resorts

611 | Luxury Hotels

592 | City Center Hotels

568 | Bed & Breakfast & Inns

459 | Limited Service & Budget Hotels

447 | Branded Hotels

431 | Airport/Conference Hotels

274 | Extended Stay & Serviced Apartments

145 | Hostels

129 | Motels

118 | Vacation Rentals & Villas

42 | RV Parks & Campgrounds

39 | Casinos

Region

644 | Europe

487 | Asia Pacific

359 | Oceania

246 | North America

65 | South America

38 | Africa

24 | Middle East

11 | Central America

Category

1812 | Channel Managers

917 | Booking Engine

246 | Rate Shopping

235 | Website Design

120 | Upselling Software

104 | Hotel Rate Parity

93 | Guest Messaging Software

91 | Hotel Metasearch Management Software

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SiteMinder Reviews

Hotelier Rating

Excellent
1607
Very Good
266
Average
109
Poor
42
Terrible
37

Property Size

  • X-Small (203)
  • Small (314)
  • Medium (598)
  • Large (545)
  • X-Large (345)

Country

  • Australia
    Australia
    (281)
  • Spain
    Spain
    (233)
  • Thailand
    Thailand
    (184)
  • United States of America
    United States of America
    (136)
  • Mexico
    Mexico
    (90)
  • United Kingdom
    United Kingdom
    (72)
  • New Zealand
    New Zealand
    (69)
  • Vietnam
    Vietnam
    (58)
  • Malaysia
    Malaysia
    (53)
  • Portugal
    Portugal
    (43)
  • France
    France
    (42)
  • Ireland
    Ireland
    (40)
  • Germany
    Germany
    (38)
  • Indonesia
    Indonesia
    (37)
  • Cambodia
    Cambodia
    (36)
  • Philippines
    Philippines
    (28)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (20)
  • Italy
    Italy
    (20)
  • Finland
    Finland
    (19)
  • India
    India
    (19)
  • Singapore
    Singapore
    (19)
  • South Africa
    South Africa
    (18)
  • Colombia
    Colombia
    (17)
  • China
    China
    (17)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (14)
  • Costa Rica
    Costa Rica
    (12)
  • Iceland
    Iceland
    (12)
  • Switzerland
    Switzerland
    (12)
  • United Arab Emirates
    United Arab Emirates
    (11)
  • Taiwan
    Taiwan
    (11)
  • Laos
    Laos
    (11)
  • Austria
    Austria
    (10)
  • Argentina
    Argentina
    (9)
  • Latvia
    Latvia
    (9)
  • Chile
    Chile
    (8)
  • Fiji
    Fiji
    (6)
  • Cyprus
    Cyprus
    (6)
  • Denmark
    Denmark
    (5)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Belize
    Belize
    (4)
  • Sweden
    Sweden
    (4)
  • Peru
    Peru
    (4)
  • Malta
    Malta
    (4)
  • Ecuador
    Ecuador
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Greece
    Greece
    (4)
  • Poland
    Poland
    (4)
  • Egypt
    Egypt
    (4)
  • Pakistan
    Pakistan
    (4)
  • Morocco
    Morocco
    (4)
  • Myanmar
    Myanmar
    (3)
  • Uruguay
    Uruguay
    (3)
  • Maldives
    Maldives
    (3)
  • Panama
    Panama
    (3)
  • Kenya
    Kenya
    (3)
  • Romania
    Romania
    (3)
  • Slovenia
    Slovenia
    (3)
  • Vanuatu
    Vanuatu
    (2)
  • Namibia
    Namibia
    (2)
  • Andorra
    Andorra
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Nigeria
    Nigeria
    (2)
  • Georgia
    Georgia
    (2)
  • Norway
    Norway
    (2)
  • Croatia
    Croatia
    (2)
  • Seychelles
    Seychelles
    (1)
  • Ukraine
    Ukraine
    (1)
  • Paraguay
    Paraguay
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Zambia
    Zambia
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Guatemala
    Guatemala
    (1)
  • Nicaragua
    Nicaragua
    (1)
  • Samoa
    Samoa
    (1)
  • Japan
    Japan
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Bahamas
    Bahamas
    (1)
  • Brazil
    Brazil
    (1)
  • Iran
    Iran
    (1)
  • Qatar
    Qatar
    (1)
  • Honduras
    Honduras
    (1)

Region

  • North America
    North America
    (246)
  • Europe
    Europe
    (644)
  • Asia Pacific
    Asia Pacific
    (487)
  • Oceania
    Oceania
    (359)
  • Middle East
    Middle East
    (24)
  • South America
    South America
    (65)
  • Central America
    Central America
    (11)
  • Africa
    Africa
    (38)

Hoteliers say

NEW AI Review summary

Hoteliers like how SiteMinder enhances occupancy and revenue with its seamless channel management and integration, making it easy to update rates and inventory across multiple OTAs in real-time. The system is praised for its fast interactions and user-friendly interface. Critical points include occasional disconnections, slower support response times, and specific functionalities like advanced customization and more intuitive mapping that could be better. Notably, SiteMinder's insights and reporting help optimize strategies by providing actionable data, although some channels experience sync delays leading to overbooking issues. These insights are crucial for hotels to maximize yield and reduce manual labor. It's essential for potential buyers to consider both the strengths and areas needing improvement to ensure SiteMinder aligns with their operational needs and expectations.

AI-generated from the text of customer reviews

User-friendly Interface
Support Response Time
Advanced Customization
Integration with PMS
Real-time Updates
Insights and Reporting
Sync Delays
Mapping Complexity
10

Distribution

Sales & E-commerce manager from 50-74 room Bed & Breakfast & Inn in Bangkok (Thailand)

Verified
5 days ago
So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface.
Country Thailand
Sales & E-commerce manager
Medium Hotel
10

Good

ITM and Revenue Manager from 25-49 room Bed & Breakfast & Inn in Nairobi (Kenya)

Verified
5 days ago
I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy.
Country Kenya
ITM and Revenue Manager
Medium Hotel
10

GREAT

SALES DEPARTMENT from 100 to 199 room City Center Hotel in Seville (Spain)

Verified
1 months ago
Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting.
Country Spain
SALES DEPARTMENT
Large Hotel
9

Manager

manager from 10 to 24 room Branded Hotel in Ballarat (Australia)

Verified
1 months ago
Faster than other channel manager by means of the booking received and availability. Siteminder is well recognised channel manager I had been using.
Country Australia
manager
Small Hotel
9

SiteMinder made my day

Owner from 10 to 24 room Vacation Rentals & Villa in Pattaya (Thailand)

Verified
1 months ago
I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too...
Country Thailand
Owner
Small Hotel
10

A Game-Changer for E-commerce Management

from 500+ room Bed & Breakfast & Inn in Langkawi (Malaysia)

Verified
1 months ago
I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update inventory, prices, and availabi...
Country Malaysia
X-Large Hotel
9

Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

E-commerce & Sales Executive from 200 to 499 room Bed & Breakfast & Inn in Kuta (Bali)

Verified
1 months ago
Currently, direct bookings are in the top three booking channels for Lloyd’s, said Anita. Compared to competitors, SiteMinder’s booking engine is the easiest to set up and use
Country Bali
E-commerce & Sales Executive
X-Large Hotel
7

City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Reservations Manager from 25-49 room Bed & Breakfast & Inn in Townsville (Australia)

Verified
1 months ago
"The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything manually," explained Katie.
Country Australia
Reservations Manager
Medium Hotel
10

Channel Manager Use

Revenue and Yield Manager from 200 to 499 room City Center Hotel in Makati (Philippines)

Verified
1 months ago
Very user friendly and update is real-time. It also hosts a lot of distribution channels that the hotel can connect to.
Country Philippines
Revenue and Yield Manager
X-Large Hotel
Ereena from SiteMinder replied
Hi Ella, Thank you for leaving us a review! We're glad you find our platform user-friendly with real-time updates and extensive distribution channels. We appreciate your suggestion regarding promotional rate plans and will consider it for future improvements. If you need anything in the near future, don't hesitate to contact any of us. Warm regards, Ereena
10

Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

E-commerce & Sales Manager from 25-49 room Bed & Breakfast & Inn in Kedewatan (Bali)

Verified
1 months ago
“SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said.
Country Bali
E-commerce & Sales Manager
Medium Hotel
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