SiteMinder (The Channel Manager)

Ranked 1 (out of 91) in Channel Managers

Channel Managers

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in r...

Ratings Snapshot

Certificate of Excellence
Read 1015 reviews
91%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 91 in Channel Managers

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutiques 158 verified reviews
    90%
  • Luxury Hotels 117 verified reviews
    89%
  • Resorts 106 verified reviews
    91%
  • Bed & Breakfast & Inns 105 verified reviews
    89%
  • City Center Hotels 85 verified reviews
    92%
  • Extended Stay & Serviced Apartments 73 verified reviews
    93%
  • Motels 72 verified reviews
    93%
  • Vacation Rentals & Villas 50 verified reviews
    91%
  • Branded Hotels 50 verified reviews
    92%
  • Hostels 43 verified reviews
    92%
  • Limited Service & Budget Hotels 21 verified reviews
    87%
  • Airport/Conference Hotels 5 verified reviews
    90%
  • Casinos 1 verified reviews
    100%

SiteMinder (The Channel Manager) Overview

SiteMinder (The Channel Manager) Overview

The world’s most powerful and smart hotel channel manager, trusted by 33,000 large and small accommodation providers globally. Driving revenue and optimising distribution across the widest range of booking channels, while keeping it all in sync with over 350 PMSs and RMSs.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Product Modules
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Plan for tomorrow with historic and future data with PACE and channel performance
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Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

Other Products by SiteMinder

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Reputation Management
Browse integrations (167 verified)

What customers love about SiteMinder (The Channel Manager)

Like 91% recommend

Sales Admin from Boutiques in (Indonesia)

Keep parity rate loaded to channel, easy use & friendly user experience. The system is integrated with our PMS and our Booking engine.

Vacation Rental Manager from Vacation Rentals & Villas in San Jose (United States)

- Clear and concise instructions - Good training menu - Menu tabs and options are simple to use - Instant channel updates

Hospitality Consultant from Boutiques in Kjellerup (Denmark)

- Very simple system to work with - Integration to PMS system is also working great - Very good solution the way credit card is stored in the system - Easy and quick setup - Takes no time - Good support

Revenue Manager from Other in Istanbul (Turkey)

SiteMinder is very easy to use and is the best at managing prices and allocations. Its also very easy change to all details possible.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

If we compare Siteminder's channel manager with other products in the market, we find its best characteristic: it is bidirectional. It means that our kiosks can obtain the reservations from the OTA, but also they can update the availability when a guest is checking in without a previous reservation....

by Cristina García (Roommatik) on March 10, 2022

See more answers (40)
Question:

What differentiates this product or service from the competition?

Answer:

We are happy to collaborate with Siteminder. Their channel manager integrates perfectly with our kiosks. We obtain the reservations and discount the availability in a short time. It is essential to get a good channel manager for your hotel business.

by Cristina García (Roommatik) on March 10, 2022

See more answers (40)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a good tool for your hotel business, this is a good choice. They include all the channels available always, the number of rooms determines the price. They are a big company, have support and sales staff in several countries.

by Cristina García (Roommatik) on March 10, 2022

See more answers (40)
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+ 38 recommend
Recommended by Show More (36)

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how SiteMinder (The Channel Manager) works?

Clients & references

References & testimonials

Testimonial avatar
After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is b...
Bernd Mauritz Revenue Systems & Project Manager at the GCH Hotel Group
Testimonial avatar
The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s lo...
Max Herbst Head of Revenue Management at the DORMERO Hotels

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Australia
  • United States of America
  • Mexico
  • Thailand
  • New Zealand
  • United Kingdom
  • Indonesia
  • Portugal

1015 Verified SiteMinder Reviews

Likelihood to Recommend
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May 17, 2022

SiteMinder (The Channel Manager) Review: User Friendly experience that can always be improved.

Cluster Revenue Manager from Boutiques in Barcelona (Spain)

Recommend 7/10
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What do you like most?

What I like the most is the user-friendly interface and how easy is to manage pricing, create different room types or a rateplan structe.

What do you dislike or think could be improved?

Regarding yielding, It would be nice to have a feature to select some dates instead of going day by day or directly copy the price to the whole line, as It currently is.This would allow to do some quicker...

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
n/a

May 10, 2022

SiteMinder (The Channel Manager) Review: Great Channel Manager

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

With Siteminder we only need to change the availability and rates in it. We don't need to change it in every OTAs. It is save more time and minimize the error in putting the data.

What do you dislike or think could be improved?

If we can put discount for every OTAs with certain period, it would be helpful. It is also helpful, if we can put pictures in Siteminder and distribute all to the OTAs .

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

April 28, 2022

SiteMinder (The Channel Manager) Review: Helpful tool

Recommend 10/10
Full blue star
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What do you like most?

-we could make quick changes -super friendly with people who have not knows about this platform - efficient support by internet

What do you dislike or think could be improved?

With direct booking, it takes a lot of time change dates, or stop processing request and we need to refresh, generate links for special offers with promo codes.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

April 28, 2022

SiteMinder (The Channel Manager) Review: Optimizing time and revenue

Recommend 7/10
Full blue star
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Empty blue star

What do you like most?

no over- booking any more. easy change of rates on several channels at a time. easy communication with the online team.

What do you dislike or think could be improved?

better information about useful new channels to connect with for a given hotel, since it is easy to get lost within the long list of available channels.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

April 28, 2022

SiteMinder (The Channel Manager) Review: Constant overbookings

Manager from Resorts in Palm Desert (United States of America)

Recommend 4/10
Full blue star
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Empty blue star
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What do you like most?

easy to copy rates over, easy to scroll through the years availability. easy to change inventory, easy access to guest credit card info

What do you dislike or think could be improved?

constant overbooking after 0 availability listed, rates come in 30-40 dollars less than i post, we get reservations that dont meet the minimum night stay.

Customer Support
1
Ease of Use
5
Value for money
2
Implementation
1

April 21, 2022

SiteMinder (The Channel Manager) Review: Top notch channel manager & market intelligence

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

Siteminder delivers what all the things it promises. User interface and it's setups are easy to configure and use. Support is also really helpful and easy to reach.

What do you dislike or think could be improved?

The data insights are something I would always like to dig into more. So that is something that you can not have too much of in my opinion.

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
3

Pricing

Freemium (hotel can trial for free)
Monthly subscription (Flat)

Recent News & Content

Recent press releases

Resources & reports

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Popular SiteMinder (The Channel Manager) Integrations

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