SiteMinder (The Channel Manager)

Ranked 1st (out of 77) in Channel Managers

Channel Managers

World's most powerful channel manager, managing rooms and rates on 400 hotel booking channels, in re...

Ratings Snapshot

Certificate of Excellence
Read 649 reviews
90%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 77 in Channel Managers

Ease of Use
4.5/5
ROI
4.3/5
Implementation
4.3/5
Customer support
4.4/5
Verified Customer Support

SiteMinder has opened its internal systems to

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Most popular for
  • Boutique 124 verified reviews
    88%
  • Resort 78 verified reviews
    89%
  • Bed & Breakfast 62 verified reviews
    88%
  • City Center 57 verified reviews
    92%
  • Motel 52 verified reviews
    93%
  • Serviced Apartment 43 verified reviews
    91%
  • Branded 35 verified reviews
    90%
  • Hostel 34 verified reviews
    94%
  • Vacation Rental 17 verified reviews
    91%
  • Villas 16 verified reviews
    90%
  • Budget 11 verified reviews
    93%
  • Limited Service 6 verified reviews
    83%
  • Airport/ conference 5 verified reviews
    94%
  • Extended Stay 5 verified reviews
    94%
  • Casino 1 verified reviews
    100%

SiteMinder (The Channel Manager) Overview

SiteMinder (The Channel Manager) Overview

35,000 hoteliers trust SiteMinder for seamless channel management. With over 700 integrations to the industry's best channels and systems, SiteMinder helps hoteliers in large and small operations acquire guests, drive more profit and manage property operations with ease.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

In an age of rising choice and accessibility for curious travelers, SiteMinder exists to liberate hoteliers with technology that makes a world of difference. Si...

Other Products by SiteMinder

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Reputation Management
Browse integrations (140 verified)

What customers love about SiteMinder (The Channel Manager)

Like 90% recommend

Sales Admin from Boutique in (Indonesia)

Keep parity rate loaded to channel, easy use & friendly user experience. The system is integrated with our PMS and our Booking engine.

Vacation Rental Manager from Vacation Rental in San Jose (United States)

- Clear and concise instructions - Good training menu - Menu tabs and options are simple to use - Instant channel updates

Hospitality Consultant from Boutique in Kjellerup (Denmark)

- Very simple system to work with - Integration to PMS system is also working great - Very good solution the way credit card is stored in the system - Easy and quick setup - Takes no time - Good support

Revenue Manager from Boutique in Istanbul (Turkey)

SiteMinder is very easy to use and is the best at managing prices and allocations. Its also very easy change to all details possible.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

I've had the pleasure of partnering with SiteMinder for a number of years. They have evolved from a Channel Manager to the complete guest acquisition platform for hotels. They have mastered direct bookings technology by enabling hoteliers to be more visible on the world’s top booking sites. Enable...

by Christopher McKenzie (protel) on November 03, 2020

See more answers (17)
Question:

What differentiates this product or service from the competition?

Answer:

SiteMinder is a leader of the game with great data and insights tools, including rate parity. Clients have informed me that they have a fantastic support team with very short hold times that always go out of their way to provide assistance and training.

by Christopher McKenzie (protel) on November 03, 2020

See more answers (17)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

SiteMinder has a recommendation tool on their website that help you identify which solution will be best for your needs. In addition, I would suggest that you consult with other hoteliers in your region to determine which solutions and channels have yielded the best results and cross reference with ...

by Christopher McKenzie (protel) on November 03, 2020

See more answers (17)
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+ 15 recommend
Recommended by Show More (13)

Features

  • PMS connectivity
  • Analytics dashboard
  • Multi-Currency Support
  • Inventory Management
  • 2-way real time integrations
  • Unlimited Channels (no additional cost)
  • Multi-lingual
  • Virtual Properties
  • Centralized user & role management
  • Bulk Updating
  • Channel Self-Mapping
  • Derived Rates
  • Yield Rules

Clients & references

References & testimonials

Testimonial avatar
After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is b...
Bernd Mauritz Revenue Systems & Project Manager at the GCH Hotel Group
Testimonial avatar
The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s lo...
Max Herbst Head of Revenue Management at the DORMERO Hotels

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia
  • Spain
  • United States
  • New Zealand
  • Thailand
  • Mexico
  • United Kingdom
  • Indonesia
  • Germany

649 Verified SiteMinder Reviews

Likelihood to Recommend
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Jul 23, 2021

SiteMinder (The Channel Manager) Review: Very User-Friendly

Recommend 9/10
Full blue star
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What do you like most?

Channel Manager: this makes my work easier when managing rates. But some features are not the same with other hotels.

What do you dislike or think could be improved?

TheBookingButton:guests should be able to amend and cancel their booking on their own regardless of the rate plan and conditions.

Customer support
3
Ease of Use
5
Value for money
3
Implementation
5

Jul 23, 2021

SiteMinder (The Channel Manager) Review: Excellent Tools

eCommerce Manager from Airport/ conference in Bogotá (Colombia)

Recommend 10/10
Full blue star
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What do you like most?

I have been working as Hotel Ecommerce for more than 10 years and with siteminder I have been able to maximize my work due to its easy use and configuration.

What do you dislike or think could be improved?

Siteminder has been a great partner for us, can't think of what I'd change about the product

Customer support
5
Ease of Use
5
Value for money
5
Implementation
5

Jul 21, 2021

SiteMinder (The Channel Manager) Review: Easy and functional

Reservation Supervisor from Other in Kota Kinabalu (Malaysia)

Recommend 5/10
Full blue star
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What do you like most?

- easily monitoring our rates and inventory - easy close out inventory - makes everything simple - having the insight on current market

What do you dislike or think could be improved?

- Probably being able to back date any of the data retrieve as it is very important for hotel property

Customer support
4.5
Ease of Use
4
Value for money
3.5
Implementation
3.5

Jul 21, 2021

SiteMinder (The Channel Manager) Review: Excellent

E-Commerce Manager from Resort in Lapu-Lapu City (Philippines)

Recommend 10/10
Full blue star
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What do you like most?

I have worked with multiple Channel Managers in the past for local and international chains, I will have to say SiteMinder stood best among the rest. To have seamless updates online is very important in t...

What do you dislike or think could be improved?

Would be nice if you can come up with a Mobile App, I am certain us your partners will truly benefit. Second, I suggest if we can standardized the booking notifications to be tax/service charge inclusive ...

Customer support
5
Ease of Use
5
Value for money
4.5
Implementation
5

Jul 20, 2021

SiteMinder (The Channel Manager) Review: Site Minder (The Channel Manager)

Executive Assistant from Boutique in (Thailand)

Recommend 6/10
Full blue star
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What do you like most?

Report to our property regarding communication errors between Online Travel Agency and the Channel Manager. The following services are affected: - Rates - Availability - Restrictions Services not a...

What do you dislike or think could be improved?

Should have reported to us for selling rooms view online travel agency, when we had closed by 0 into SiteMinder with Inventory availability Number of the room, and by Bulk Update closed.

Customer support
2
Ease of Use
3.5
Value for money
2.5
Implementation
2

Jul 20, 2021

SiteMinder (The Channel Manager) Review: Seamless, reliable and great support.

Owner/Manager from Bed & Breakfast in Taranna (Australia)

Recommend 10/10
Full blue star
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What do you like most?

Reliable product Fast Great support Consolidates a whole lot of proccess around bookings into the one place saving time and minimizing opportunities for mistakes like double booking. Also intergrated...

What do you dislike or think could be improved?

Personally I have found the rate setting a little confusing but much of these issues come from the individual OTA themselves. I am a Luddite so is probably my issue.

Customer support
5
Ease of Use
4
Value for money
4
Implementation
4

Pricing

Freemium (hotel can trial for free)
Monthly subscription (Flat)

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Popular SiteMinder (The Channel Manager) Integrations

View all (140 SiteMinder Integrations)