SiteMinder (The Channel Manager)

4.6 (2290 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder

Read Recommendations
Product Banner

SiteMinder (The Channel Manager)

4.6 (2290 REVIEWS)

Ranked 1 (out of 111) in Channel Managers

2025 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

User avatar image User avatar image User avatar image

Bell avatar Bell - AI powered product analyst

I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like SiteMinder for its robust channel management features, enhancing distribution and revenue optimization. It offers seamless integration with various OTAs, ensuring real-time rate and availability updates to maximize occupancy and minimize manual errors. Its intuitive interface supports quick learning and efficient operations, while detailed analytics provide insights for strategic decision-making. Potential areas for improvement include fine-tuning direct booking capabilities and addressing some technical support delays.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Viceroy, Hyatt, Minor Hotels & 2314 others

Read their reviews

Partners say

Industry experts recommend SiteMinder for its ability to simplify hotel distribution across a vast array of channels. With its extensive network of integrations, SiteMinder maximizes hotel visibility and revenue efficiently. The platform's scalability caters to both boutique and large hotels, and its constant evolution keeps it ahead in the industry. Unique features include real-time inventory synchronization and dynamic pricing capabilities, though some noted occasional integration challenges.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Estefanía, Liliana, Christoph and 127 others

Read their recommendations

Support

Foundational

Hoteliers often highlight SiteMinder's Customer Support as a cornerstone of their experience. Many users appreciate the support team's availability through various channels such as chat, phone, and email, though there's a frequent request for extended 24-hour support to cover urgent cases and different time zones. The responsiveness of the support team is frequently praised, with users noting the quick resolution of issues, often within minutes, and the provision of clear guidance. Some specific agents, like Kaew and Mr. Abeth, are mentioned for their exceptional service, further underscoring the team's proficiency. Despite these positives, there are occasional mentions of the need for more staff to reduce wait times and ensure immediate assistance. Users also suggest enhancements in onboard training and support documentation to aid in better self-help and reduce reliance on support for explanatory tasks. Overall, while the support is largely seen as effective and knowledgeable, there's room for improvement in areas such as accessibility and training.

Night auditor

13.264382955435 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

See full review

Night auditor

13.264382955734 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

See full review

Hotel Manager

13.264382955888 months ago

Verified

... Excellent cooperation ...

See full review

Ecommerce

13.232124891523 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...

See full review

Ecommerce Cluster

13.232124891657 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing ...

See full review

Asst. E-commerce Manager

13.232124891796 months ago

Verified

... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...

See full review

Director of Sales & Marketing

13.23212489193 months ago

Verified

... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...

See full review

Director of Sales & Marketing

13.232124892064 months ago

Verified

... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...

See full review

Asst. Revenue Manager

13.232124892215 months ago

Verified

... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...

See full review

Asst. Revenue Manager

13.232124892366 months ago

Verified

... The siteminder representative is easy to contact with, and the tools in siteminder all complete that make our job so easy to work with ...

See full review

Regional Online Distribution Manager

13.232124892503 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

See full review

Director of Revenue

13.167608763619 months ago

Verified

... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...

See full review

Director of Revenue

13.16760876375 months ago

Verified

... Nothing that comes to mind in this space, though I like the fact that Simteminder seek feedback from customers on how to improve their product. ...

See full review

General Manager

13.135350699372 months ago

Verified

... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...

See full review

General Manager

13.135350699505 months ago

Verified

... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...

See full review

General Manager

13.070834570604 months ago

Verified

... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...

See full review

President

12.619221667507 months ago

Verified

... Fraudulent Charges Abundant ...

See full review

President

12.619221667642 months ago

Verified

... Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their ...

See full review

President

12.619221667774 months ago

Verified

... Better oversight. Fraud protection like other booking sites afford their clients. Much better response time to fix the issues. And don't charge your client for bookings that are then fraudulent. ...

See full review

CEO

9.9095442485633 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.9095442486977 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.9095442488292 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.9095442489587 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.909544249089 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.9095442492204 months ago

Verified

... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their ...

See full review

Gérant

6.5547055396815 months ago

Verified

... When SiteMinder ghosts you ...

See full review

Gérant

6.5547055398103 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy ...

See full review

Gérant

6.5547055399395 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains ...

See full review

Gérant

6.5547055400657 months ago

Verified

... When SiteMinder ghosts you ...

See full review

Gérant

6.5547055401941 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered ...

See full review

Gérant

6.5547055403353 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered ...

See full review

Gérant

6.5547055404742 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains unanswered. In short, d-edge in a few months... For the attention of the SiteMinder community manager, also reduce the need for a standard ...

See full review

Gérant

6.5547055406175 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains unanswered. In short, d-edge in a few months... For the attention of the SiteMinder community manager, also reduce the need for a standard copy-and-paste ...

See full review

Revenue Manager

6.4256732826919 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...

See full review

Revenue Manager

6.4256732828267 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

See full review

Revenue Manager

6.4256732829596 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...

See full review

Revenue Manager

6.425673283097 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...

See full review

Revenue Manager

6.4256732832269 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

See full review

Revenue Manager

6.4256732833602 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...

See full review

Revenue Manager

6.4256732834913 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

See full review

Revenue Manager

6.4256732836246 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...

See full review

Revenue Manager

6.4256732837787 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...

See full review

Revenue Manager

6.4256732839203 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...

See full review

Revenue Manager

6.4256732840509 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...

See full review

Marketing and Sales Manager

6.4256732841876 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features ...

See full review

GM

6.2321248972241 months ago

Verified

... As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder for more than 14 years and I really like Channel Manager and can really recommend it. The support team is very helpful and available ...

See full review

E-commerce & Sales Manager

6.1998668328409 months ago

Verified

... Some report on direct booking such us report for extra ...

See full review

Reservations Manager

6.1353507039505 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big ...

See full review

Reservations Manager

6.1353507040778 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything manually," explained ...

See full review

5.7159958654981 months ago

Verified

... A Game-Changer for E-commerce Management ...

See full review

Owner

5.7159958656287 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb​ was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff ...

See full review

Owner

5.715995865759 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental ...

See full review

Owner

5.7159958659017 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup ...

See full review

Owner

5.7159958660353 months ago

Verified

... SiteMinder made my day ...

See full review

SALES DEPARTMENT

5.6514797371341 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

See full review

General manager

4.4256732856455 months ago

Verified

... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...

See full review

revenue dept

4.3288990922222 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

See full review

Hotel operations and event manager

4.3288990923454 months ago

Verified

... The customer support is quick and helpful. They have helped me several times with guest refunds or channel connections. It can connect to a lot of channels which is helpful ...

See full review

gerente

4.3288990924761 months ago

Verified

... Quality customer service ...

See full review

gerente

4.3288990926008 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

See full review

Gerente General

4.328899092724 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to ...

See full review

Gerente General

4.3288990928465 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure payment by card from the day before the guest ...

See full review

Group E-Commerce Manager

4.2966410284528 months ago

Verified

... The new B2B rate shopping feature investigates rate leakage from WHL or B2B agents. Its purpose is to protect the main B2C rate channel. ...

See full review

PA of RM

4.2966410285741 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very user-friendly. I highly recommend ...

See full review

PA of RM

4.296641028722 months ago

Verified

... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...

See full review

PA of RM

4.296641028862 months ago

Verified

... Impressed with the service ...

See full review

PA of RM

4.2966410289942 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

See full review

PA of RM

4.2966410291193 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

See full review

PA of RM

4.2966410292436 months ago

Verified

... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...

See full review

PA of RM

4.2966410293649 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

See full review

PA of RM

4.2966410294952 months ago

Verified

... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...

See full review

PA of RM

4.2966410296184 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

See full review

Corporate Senior Revenue & Distribution Manager

4.2966410297405 months ago

Verified

... Contact Center, Customer Service, Technical Support there is difficult for contact and I hope we will get along in the future. ...

See full review

BDM

4.296641029863 months ago

Verified

... Just do what is doing now. nothing in particular to be improved, just do , great great great great great ...

See full review

BDM

4.2966410299937 months ago

Verified

... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...

See full review

Owner

4.2966410301296 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

See full review

Owner

4.2966410302621 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

See full review

Owner

4.2966410303909 months ago

Verified

... Efficiency ...

See full review

Owner

4.2966410305193 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

See full review

Owner

4.2966410306452 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

See full review

4.2643829662571 months ago

Verified

... Quick solution - channel manager communication with booking.com ...

See full review

4.2643829663889 months ago

Verified

... System improvement to provide a reliable and timely communication between channel managers to minimize the down time, otherwise, all good and little hotelier is improving ...

See full review

4.2643829665188 months ago

Verified

... Quick response, pin point solution, and fixing the problem in timely manner , very professional manner, definitely high standard service ...

See full review

E-Commerce

4.264382966648 months ago

Verified

... Easy to manage and stable ...

See full review

E-Commerce

4.2643829667727 months ago

Verified

... Easy to manage and stable ...

See full review

Director of Sales

4.264382966903 months ago

Verified

... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the ...

See full review

Booking manager

4.1998668379996 months ago

Verified

... Issue with mapping ...

See full review

Booking manager

4.1998668381399 months ago

Verified

... Jenette was helpfull and replied quickly. She was telling us what to do, in order to fix the issue. Thank you. ...

See full review

Booking manager

4.1998668382658 months ago

Verified

... Issue with mapping ...

See full review

Booking manager

4.1998668383927 months ago

Verified

... Issue with mapping ...

See full review

Booking manager

4.1998668385181 months ago

Verified

... We had a bit misunderstanding in the beginning, but she quickly understood the issue when we sent her a picture of the issue. ...

See full review

Booking manager

4.1998668386436 months ago

Verified

... Jenette was helpfull and replied quickly. She was telling us what to do, in order to fix the issue. Thank you. ...

See full review

Booking manager

4.1998668387657 months ago

Verified

... We had a bit misunderstanding in the beginning, but she quickly understood the issue when we sent her a picture of the issue. ...

See full review

Operational Manager

4.1998668388949 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

See full review

Operational Manager

4.1998668390226 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

See full review

Operational Manager

4.1998668391529 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

See full review

Operational Manager

4.1998668392947 months ago

Verified

... Call center for Indonesia, if possible for 24 hours, as hotel operation also 24 hours and sometimes we are facing some issue. ...

See full review

Operational Manager

4.1998668394228 months ago

Verified

... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...

See full review

Operational Manager

4.1998668395565 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

See full review

SM

4.1676087751833 months ago

Verified

... Quick response and our problem is solved well. But it will be easier if there was Vietnamese staff support us ...

See full review

Manager

4.1676087753278 months ago

Verified

... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...

See full review

Manager

4.1676087754607 months ago

Verified

... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...

See full review

Manager

4.1676087755933 months ago

Verified

... Great customer support! ...

See full review

JEFA DE RECEPCION

4.1676087757247 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

See full review

JEFA DE RECEPCION

4.1676087758572 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

See full review

JEFA DE RECEPCION

4.1676087759875 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

See full review

JEFA DE RECEPCION

4.1676087761171 months ago

Verified

... Everything is perfect, I don't think there is anything that needs to be improved. Whenever I have had a problem, it has been resolved immediately. Bravo! ...

See full review

JEFA DE RECEPCION

4.1676087762463 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

See full review

Marketing Manager

4.1353507118608 months ago

Verified

... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...

See full review

Director of Operations

4.1030926474922 months ago

Verified

... Reliable and great functionality ...

See full review

Systems and Connectivity Manager

4.1030926476329 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

See full review

Systems and Connectivity Manager

4.1030926477666 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

See full review

Systems and Connectivity Manager

4.1030926478999 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

See full review

Sales & Revenue

4.1030926480294 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

See full review

Sales & Revenue

4.1030926481593 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

See full review

Sales & Revenue

4.1030926482941 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

See full review

Sales & Revenue

4.1030926484218 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

See full review

4.1030926485484 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

See full review

4.1030926486757 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

See full review

Reservas

4.1030926488019 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926489281 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926490621 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926492036 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926493403 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926494642 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926495874 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926497121 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926498436 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926499798 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926501075 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926502356 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Reservas

4.1030926503655 months ago

Verified

... Reservations and revenue ...

See full review

revenue executive

4.0708345859823 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

See full review

revenue executive

4.0708345861257 months ago

Verified

... Great Support from Christine! ...

See full review

revenue executive

4.0708345862713 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

See full review

revenue executive

4.0708345864147 months ago

Verified

... Great Support from Christine! ...

See full review

revenue executive

4.0708345865569 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

See full review

Front Office Manager

4.0708345866861 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708345868239 months ago

Verified

... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...

See full review

Front Office Manager

4.0708345869549 months ago

Verified

... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...

See full review

4.0708345870803 months ago

Verified

... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...

See full review

4.0708345872103 months ago

Verified

... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less confusion on what is connected. Using more how ...

See full review

Revenue Manager

3.9740603937929 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

See full review

Revenue Manager

3.9740603939307 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

See full review

Revenue Manager

3.9740603940629 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

See full review

Reservations

3.9740603941913 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

See full review

Reservations

3.9740603943231 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

See full review

Reservations

3.9740603944482 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

See full review

Sales

3.941802330059 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Sales

3.9418023301885 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Reservation Executive

3.94180233032 months ago

Verified

... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...

See full review

Reservation Executive

3.9418023304503 months ago

Verified

... Chat Support Experience ...

See full review

Ingeniera Industrial

3.941802330578 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

See full review

Ingeniera Industrial

3.941802330709 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

See full review

Ingeniera Industrial

3.9418023308352 months ago

Verified

... Provide tutorials and self-help resources to help users get the most out of the channel and proactively resolve integration inconsistencies. ...

See full review

General Manager

3.9418023309782 months ago

Verified

... Ravi's 5 star service ...

See full review

General Manager

3.9418023311208 months ago

Verified

... Ravi was very kind, helpful and profesional. He was able to help solve the issue we encountered in a timely manner. ...

See full review

General Manager

3.9418023312549 months ago

Verified

... Ravi's 5 star service ...

See full review

EcommerceCoordinator

3.9418023313814 months ago

Verified

... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very ...

See full review

EcommerceCoordinator

3.9418023315143 months ago

Verified

... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very ...

See full review

EcommerceCoordinator

3.9418023316439 months ago

Verified

... Distribution and support ...

See full review

EcommerceCoordinator

3.9418023317772 months ago

Verified

... Distribution and support ...

See full review

EcommerceCoordinator

3.9418023319052 months ago

Verified

... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very kind ...

See full review

Senior Manager

3.9095442675172 months ago

Verified

... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...

See full review

Senior Manager

3.9095442676434 months ago

Verified

... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...

See full review

Senior Manager

3.9095442677688 months ago

Verified

... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...

See full review

3.9095442679073 months ago

Verified

... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...

See full review

3.9095442680346 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

See full review

3.9095442681579 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

See full review

3.8772862037657 months ago

Verified

... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...

See full review

AUDITOR DE INGRESOS

3.8772862038934 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support ...

See full review

AUDITOR DE INGRESOS

3.8772862040214 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...

See full review

AUDITOR DE INGRESOS

3.8772862041581 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great ...

See full review

AUDITOR DE INGRESOS

3.8772862042914 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new source of income thanks to their service. They have never disappointed us with all their products and we will always be willing to expand our business relationship with you with all the projects that Soy Local is about to open, in addition to recommend ...

See full review

Jefa de Recepción y Reservas

3.8772862044228 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...

See full review

Jefa de Recepción y Reservas

3.8772862045535 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call where they give you a brief ...

See full review

Jefa de Recepción y Reservas

3.8772862046815 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call where they give you a brief tour, in a very superficial ...

See full review

Reservations Manager

3.8772862048107 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

Reservations Manager

3.8772862049537 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

Reservations Manager

3.8772862050874 months ago

Verified

... Maybe just the wait time on the phone - Happy however either way as when phone is answered all my questions were answered. ...

See full review

Reservations Manager

3.8772862052147 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

See full review

Revenue Manager

3.8772862053461 months ago

Verified

... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...

See full review

Revenue Manager

3.8772862054775 months ago

Verified

... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...

See full review

Dirección de Ventas

3.8772862056119 months ago

Verified

... There are always opportunities to grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes find ourselves searching for information in ...

See full review

Dirección de Ventas

3.8772862057531 months ago

Verified

... There are always opportunities to grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes find ourselves searching for information in the official documentation. It would be beneficial if Siteminder could expand and improve its knowledge base, providing additional details and practical examples. This would help us resolve doubts without depending exclusively on direct support. Increased ...

See full review

Director of New Business Development

3.8450281413713 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281415024 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281416327 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281417604 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281418993 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281420292 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281421599 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

See full review

Director of New Business Development

3.8450281422883 months ago

Verified

... Efficient, address issues right away. ...

See full review

Director of New Business Development

3.8450281424194 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

See full review

Director of New Business Development

3.8450281425474 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

See full review

Director of New Business Development

3.8450281426815 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

See full review

Receptionist

3.8450281428132 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

See full review

Receptionist

3.8450281429443 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

See full review

Receptionist

3.8450281430757 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

See full review

Adscripta a Gerencia

3.8450281432038 months ago

Verified

... The ease of use of the channel manager, the good customer service via chat, the ease of connecting new channels. ...

See full review

Reservation Team Leader

3.8127700788269 months ago

Verified

... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...

See full review

Reservation Team Leader

3.8127700789677 months ago

Verified

... Fast response in connection to the problem arise in a reservation which did not flow down in Opera PMS and it is really helpful ...

See full review

Reservation Team Leader

3.8127700791092 months ago

Verified

... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...

See full review

IT-manager

3.8127700792391 months ago

Verified

... 1. The only online booking interface for Direct Book via PayPal doesn't work in my country, so I can't receive online payments 2. Limited support setting new channels up in Channel Manager (of ...

See full review

Front Office Manager

3.8127700793757 months ago

Verified

... I like SiteMinder as the live agents in the chat are always helpful! They can solve my problem at anytime. ...

See full review

Jefe de alojamiento

3.8127700795046 months ago

Verified

... Excellent support tool for my hotel. ...

See full review

Distribution Manager

3.7482539506116 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

See full review

Distribution Manager

3.7482539507564 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

See full review

Distribution Manager

3.748253950886 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

See full review

Sales Director

3.7482539510125 months ago

Verified

... Excellence in service ...

See full review

Sales Director

3.7482539511391 months ago

Verified

... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...

See full review

Reservations Manager

3.683737822242 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

See full review

Reservations Manager

3.6837378223843 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

See full review

Reservations Manager

3.6837378225291 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

See full review

Reservations Manager

3.6837378226553 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

See full review

Ecommerce Manager

3.6837378227849 months ago

Verified

... The technical issue will be clear with confirmation on the same hours. Thank you and professionals looking for reliability, performance, and ease of use. I highly recommend it for anyone in need of support ...

See full review

Ecommerce Supervisor

3.6837378229111 months ago

Verified

... He is very friendly and responsive in solving problems. I would choose 5 stars if i could. Thank you Mas Abeth. ...

See full review

Dra Comercial

3.6837378230511 months ago

Verified

... Sachim was friendly, helpful and very patient . The problem was sorted out easily thanks to him/her. Good job ...

See full review

Reception

3.6514797586615 months ago

Verified

... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...

See full review

Head of Distribution & Digital Marketing

3.5869636297558 months ago

Verified

... Very quick responses once you click the "Talk to a person" on Channel Manager page. I experienced many Support Team members and they offered the same service which is quick, and informative. They are ...

See full review

Head of Distribution & Digital Marketing

3.5869636298831 months ago

Verified

... Very quick responses once you click the "Talk to a person" on Channel Manager page. I experienced many Support Team members and they offered the same service which is quick, and informative. They are ...

See full review

Assistant Reservations Manager

3.490189436458 months ago

Verified

... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...

See full review

Assistant Reservations Manager

3.4901894365827 months ago

Verified

... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...

See full review

3.4901894367272 months ago

Verified

... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...

See full review

3.4901894368754 months ago

Verified

... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...

See full review

Revenue Manager

3.4901894370053 months ago

Verified

... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...

See full review

Revenue Manager

3.4901894371296 months ago

Verified

... Contact us for help with Airbnb integration ...

See full review

Revenue Manager

3.4901894372555 months ago

Verified

... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...

See full review

Revenue Manager

3.4901894373828 months ago

Verified

... Being able to be attended to by a person, even if it is via chat, immediately. Explanatory videos improve understanding of the process. ...

See full review

Gerente de Reservaciones

3.4901894375142 months ago

Verified

... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...

See full review

Gerente de Reservaciones

3.4901894376374 months ago

Verified

... Everything works very well, perhaps more training for integration with the PSM. The solution time in some cases is a bit slow. ...

See full review

Distribution Executibe

3.457931373249 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to ...

See full review

Distribution Executibe

3.457931373377 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to ...

See full review

Distribution Executibe

3.4579313735081 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to assisting ...

See full review

Reservation

3.4256733091312 months ago

Verified

... Outstanding support from SiteMinder! The agent was prompt, knowledgeable, and efficiently resolved our issue. Their clear instructions made the setup process seamless. I highly recommend their ...

See full review

Reservation

3.4256733092589 months ago

Verified

... There are no drawbacks, as the customer service agent consistently delivers exceptional support and strives to provide thebest possible service. ...

See full review

Gerente de Mercadeo

3.4256733093825 months ago

Verified

... Sometimes the system is a bit slow, and it is difficult to log in, or they don't give us accurate data. ...

See full review

3.4256733095102 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

3.4256733096345 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

3.4256733097588 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

E-COMMERCE EXECUTIVE

3.3934152453741 months ago

Verified

... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...

See full review

E-COMMERCE EXECUTIVE

3.3934152455037 months ago

Verified

... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...

See full review

3.393415245631 months ago

Verified

... Help is essential ...

See full review

3.3934152457602 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times ...

See full review

3.3934152458867 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3.3934152460163 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3.3934152461608 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3.3934152462881 months ago

Verified

... Help is essential ...

See full review

3.3934152464195 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow ...

See full review

3.3934152465472 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

Accommodation Manager

3.3611571821584 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...

See full review

Accommodation Manager

3.3611571823249 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...

See full review

Operation Manager

3.3611571825078 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...

See full review

3.3611571826598 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

3.3611571827886 months ago

Verified

... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...

See full review

3.3611571829163 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

3.3611571830503 months ago

Verified

... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...

See full review

3.3611571831915 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

responsable administracion

3.3611571833333 months ago

Verified

See full review

responsable administracion

3.3611571834595 months ago

Verified

... great attention ...

See full review

responsable administracion

3.3611571835872 months ago

Verified

... Nothing, very quick service, in managing the incident, thank you very much! If I had known, I would have called before, I thought it was an error in the address. ...

See full review

responsable administracion

3.3611571837101 months ago

Verified

... great attention ...

See full review

responsable administracion

3.3611571838441 months ago

Verified

... Vibha's attention. I was able to resolve a problem that Airbnb was unable to answer right away thanks to Vibha. Her kindness and attention were unbeatable. Thank you very much once again. ...

See full review

responsable administracion

3.3611571839718 months ago

Verified

... great attention ...

See full review

owner

3.3288991195785 months ago

Verified

... Siteminder support and follow up is great ...

See full review

owner

3.3288991197024 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

owner

3.328899119829 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

Reservation Manager

3.2643829909192 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

See full review

Reservation Manager

3.2643829910637 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

See full review

Reservation Manager

3.2643829912097 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

See full review

Reservation Manager

3.2643829913381 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

See full review

Sales Director

3.2643829914688 months ago

Verified

... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start over again. Although the issue always gets fixed, it would help to ease ...

See full review

Sales Director

3.2643829915972 months ago

Verified

... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start over again. Although the issue always gets fixed, it would help to ease ...

See full review

FD

3.2321249272077 months ago

Verified

... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and implement in the channel manager? This would help us optimize some of our distribution tasks, review other options and forms of integration. Some existing ...

See full review

Operations Manager

3.1676087983117 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676087984416 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676087985689 months ago

Verified

... Great service and support team - 10/10. ...

See full review

Operations Manager

3.1676087986989 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.167608798828 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676087989677 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

E-commerce

3.1676087990987 months ago

Verified

... Excellent system, but above all the attention. ...

See full review

E-commerce

3.1676087992257 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

E-commerce

3.16760879935 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

E-commerce

3.1676087994754 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

E-commerce

3.1676087995983 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

E-commerce

3.1676087997274 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

Channel & Distribution Manager

3.1353507353386 months ago

Verified

... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to set something new up, or understanding why something has happened out of the ordinary. They fully ...

See full review

FD

3.0063184774007 months ago

Verified

... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...

See full review

Revenue analyst

2.9740604130134 months ago

Verified

... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...

See full review

Executive Revenue Management

2.9418023486238 months ago

Verified

... Customer Support On Top - Alyssa ...

See full review

Executive Revenue Management

2.9418023487519 months ago

Verified

... The team consistently goes above and beyond to resolve issues quickly and professionally. Every interaction has been smooth, with prompt responses and clear communication ...

See full review

Executive Revenue Management

2.9418023488908 months ago

Verified

... The team consistently goes above and beyond to resolve issues quickly and professionally. Every interaction has been smooth, with prompt responses and clear communication ...

See full review

Owner

2.9418023490211 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always ...

See full review

Owner

2.9418023491558 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on ...

See full review

Owner

2.9418023492861 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on ...

See full review

Sales

2.9418023494198 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

See full review

Sales

2.9418023495497 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

See full review

Sales

2.9418023496845 months ago

Verified

... All is amazing, all issues i have encountered are small issues on not knowing the product well. But they support team is amazing such as Damini who is the best. ...

See full review

Sales

2.9418023498092 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

See full review

Sales

2.941802349932 months ago

Verified

... All is amazing, all issues i have encountered are small issues on not knowing the product well. But they support team is amazing such as Damini who is the best. ...

See full review

Group Distribution Manager

2.9095442855429 months ago

Verified

... Automation in channel manager mapping and enterprise reporting could be improved to assist client with their day to day task. ...

See full review

Receptionist

2.9095442856698 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

See full review

Receptionist

2.9095442858031 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

See full review

Receptionist

2.9095442859521 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

See full review

Hotel Operations Manager

2.9095442860943 months ago

Verified

... Good interface yet questionable service ...

See full review

Hotel Operations Manager

2.9095442862183 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed ...

See full review

Hotel Operations Manager

2.9095442863448 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements in usability and customer support would make it much stronger and more reliable for clients who depend on timely ...

See full review

Hotel Operations Manager

2.9095442864684 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions ...

See full review

Hotel Operations Manager

2.9095442865968 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major ...

See full review

Hotel Operations Manager

2.9095442867253 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolution ...

See full review

Agencia de Markegint

2.8127700933009 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

See full review

Revenue

2.8127700934267 months ago

Verified

... The booking grid could be improved by displaying the rates as well. When there is an error and an xml is requested it takes ages!! When you enter minimum stays or prices you could also improve the ...

See full review

Revenue

2.8127700935484 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

E-Commerce Manager

2.748253964639 months ago

Verified

... Timing, understand the issue well, friendly, give more insight, easy access, friendly and managed to solve easily. user friendly platform. ...

See full review

Manager

2.7482539647719 months ago

Verified

... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...

See full review

Assistant Director of Sales

2.7159959003778 months ago

Verified

... SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume ...

See full review

E-Commerce Manager

2.7159959004984 months ago

Verified

... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...

See full review

E-Commerce Manager

2.7159959006261 months ago

Verified

... Stability on system. Provide THAI language support in weekend and night time will be appreciated. Provide training and updates to partner at least once per quarter. ...

See full review

E-Commerce Manager

2.7159959007519 months ago

Verified

... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...

See full review

Bookings Coordinator

2.7159959008751 months ago

Verified

... I was talking to Elena Alonso who was very kind and she solve our problem so fast giving us solutions for our problem. ...

See full review

Ecommerce

2.7159959010069 months ago

Verified

... They train every week and have many apps that complement the use of AI to provide better responses to the public. In addition to implementing other improvement and optimization tools ...

See full review

Assistant Ecommerce Manager

1.3611571914557 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

See full review

Assistant Ecommerce Manager

1.3611571915834 months ago

Verified

... SiteMinder Review ...

See full review

Assistant Ecommerce Manager

1.3611571917085 months ago

Verified

... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...

See full review

Assistant Ecommerce Manager

1.3611571918332 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

See full review

Assistant Ecommerce Manager

1.361157191959 months ago

Verified

... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...

See full review

Assistant Ecommerce Manager

1.3611571921016 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

See full review

Assistant Ecommerce Manager

1.3611571922248 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

See full review

Assistant Ecommerce Manager

2.6837378375105 months ago

Verified

... I hope the support staff agent line isn't too busy to assist us. So we don't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

1.0063184828035 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

1.0063184829335 months ago

Verified

... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...

See full review

Ecommerce Department

1.0063184830619 months ago

Verified

... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...

See full review

Ecommerce Department

1.0063184831937 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

1.0063184833188 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Ecommerce Department

1.0063184834435 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

See full review

Sales Manager

2.6837378384088 months ago

Verified

... - Easy to use - Efficient customer support - Quick update in all OTA channels - regular upgrade or mantaince. ...

See full review

Sales Manager

2.6837378385391 months ago

Verified

... - More function on Booking Button - high cost compare to other channels manger - regular sales call to maintain relationship - to slove the overbook situation when one inventory but two bookings ...

See full review

Cluster revenus manager

2.5869636451288 months ago

Verified

... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...

See full review

Cluster revenus manager

2.5869636452703 months ago

Verified

... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...

See full review

Cluster revenus manager

2.5869636454085 months ago

Verified

... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...

See full review

Cluster revenus manager

2.5869636455328 months ago

Verified

... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...

See full review

Cluster revenus manager

2.5869636456549 months ago

Verified

... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...

See full review

Cluster revenus manager

2.5869636457788 months ago

Verified

... Good suggest and helpful ...

See full review

Hotel Manager

2.5869636459043 months ago

Verified

... The Channel Manager, Tech Support and service of the agent Katrina was a great help. Thank you. Provided necessary help. ...

See full review

Hotel Manager

2.5869636460308 months ago

Verified

... Service ...

See full review

E-Commerce Manager

2.586963646154 months ago

Verified

... Friendly user which the dashboard is clear and interface is simple. The Online Help is super where I can look for help instantly. ...

See full review

E-Commerce Manager

2.5869636462795 months ago

Verified

... Friendly user which the dashboard is clear and interface is simple. The Online Help is super where I can look for help instantly. ...

See full review

Revenue and Distribution Consultant

2.5869636464128 months ago

Verified

... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual ...

See full review

Revenue and Distribution Consultant

2.5869636465408 months ago

Verified

... Channel Distribution Reporting ...

See full review

E-commerce manager

2.5869636466771 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

Customer Experience Development Manager

2.5869636468041 months ago

Verified

... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...

See full review

Online Marketing Supervisor

2.5869636469276 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Reservation Agent

2.5869636470497 months ago

Verified

... I would like to recommend to setting up with the live agent chatting on the platform of SiteMinder’s Channel Manager, so it is easy when we have any problem in urgent able to ask the questions to ...

See full review

Reservation Agent

2.5869636471767 months ago

Verified

... I would like to recommend to setting up with the live agent chatting on the platform of SiteMinder’s Channel Manager, so it is easy when we have any problem in urgent able to ask the questions to ...

See full review

E Commerce Manager

2.5869636473003 months ago

Verified

... SiteMinder is friendly user for hotel part. easy to upload rate and inventory. Support team is helpful & kind. easy to call & contact ...

See full review

E Commerce Manager

2.5869636474261 months ago

Verified

... Nothing. I am much appreciated. Thank you for the support. n ...

See full review

E Commerce Manager

2.5869636475489 months ago

Verified

... SiteMinder is friendly user for hotel part. easy to upload rate and inventory. Support team is helpful & kind. easy to call & contact ...

See full review

Revenue and Distribution Manager Asia

2.5869636476714 months ago

Verified

... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...

See full review

Revenue and Distribution Manager Asia

2.5869636477964 months ago

Verified

... It would be appreciated if a full sync button could be implemented for synchronizing the rates and inventory of each channel, instead of informing the SiteMinder team to proceed with the full sync, ...

See full review

Revenue manager

2.5869636479219 months ago

Verified

... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...

See full review

Hotel Manager

2.5547055835357 months ago

Verified

... Some support agents are not as helpful at times needing to repeat same issues repetitively. If the emails that show the case number could show the previous convesation, that would be a significant ...

See full review

Hotel Manager

2.5547055836746 months ago

Verified

... Some support agents are not as helpful at times needing to repeat same issues repetitively. If the emails that show the case number could show the previous convesation, that would be a significant ...

See full review

Hotel Manager

2.5547055837985 months ago

Verified

... -The response time is usually quick- Alyssa was helpful in her response with screenshots and directions. -Ease of inputting restrictions ...

See full review

Revenue Management

2.5547055839232 months ago

Verified

... Great tool ...

See full review

Revenue Management

2.5547055840468 months ago

Verified

... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...

See full review

Global Relationship Manager

2.5547055841726 months ago

Verified

... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in providing her knowledge ...

See full review

Global Relationship Manager

2.5547055842985 months ago

Verified

... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in providing her knowledge and assistance to provide the best solutions and outcome for the client. As our appointed GDS Market Manager Lata is always supportive ...

See full review

Global Relationship Manager

2.5547055844314 months ago

Verified

... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in ...

See full review

Global Relationship Manager

2.5547055845583 months ago

Verified

... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in ...

See full review

Sales

2.5224475201717 months ago

Verified

... Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick. ...

See full review

Cluster Revenue

2.5224475203009 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their support ...

See full review

Manager, Yield & Revenue

2.5224475204286 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue ...

See full review

Manager, Yield & Revenue

2.5224475205675 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes ...

See full review

Manager, Yield & Revenue

2.522447520693 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes webinars that the hoteliers could join to learn about strategies or business trend, it likes to refresh the system training 10. Provide ...

See full review

General manager

2.5224475208147 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

See full review

General manager

2.5224475209409 months ago

Verified

... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...

See full review

General manager

2.5224475210626 months ago

Verified

... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...

See full review

General Manager

2.49018945667 months ago

Verified

... User-friendly and helpful ...

See full review

General Manager

2.4901894567992 months ago

Verified

... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to hoteliers' needs. Customer support ...

See full review

General Manager

2.4901894569325 months ago

Verified

... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to hoteliers' needs. Customer support is another strong point for SiteMinder. Their team is responsive and knowledgeable ...

See full review

Digital marketing Manager

2.4901894570617 months ago

Verified

... The staff provided good advice. ...

See full review

Owner/manager

2.4901894571935 months ago

Verified

... Amazing individualized service, from setting up to all day everyday. ...

See full review

Owner/manager

2.4901894573253 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend SiteMinder ...

See full review

Owner/manager

2.4901894574526 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend SiteMinder ...

See full review

Owner/manager

2.4901894575918 months ago

Verified

... Amazing individualised service, from setting up to all day everyday. ...

See full review

Owner/manager

2.490189457721 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

Owner/manager

2.4901894578483 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

Owner/manager

2.4901894579828 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

Owner/manager

2.4901894581104 months ago

Verified

... Amazing individualised service, from setting up to all day everyday. ...

See full review

Owner/manager

2.4901894582404 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder enough. In my opinion they are a company as equally invested in supporting ...

See full review

FD

2.490189458374 months ago

Verified

... I have used SiteMinder for many years, I like SiteMinder because it can help me manage room inventory, rates, and any restrictions easily. It is convenient to work from anywhere because it is mobile friendly. We can chat with SiteMinder Hotel Support in realtime ...

See full review

Senior Manager, Revenue Manager

2.4901894585047 months ago

Verified

... Their payment gateway for Booking Engine might need a little bit of flexibility, although I would understand the restriction in place but by having the flexibility or maybe more partners would help ...

See full review

2.490189458632 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish and polished, helping us to impress potential guests. Overall, SiteMinder’s tools have streamlined our operations, improved our guest experience, and enhanced our online image. The Website Builder makes it simple to create a stylish and professional-looking website, even without design experience, ensuring our online presence is always impressive. Finally, SiteMinder’s Customer Support is excellent. Their live chat option connects us with responsive ...

See full review

Cluster IT Manager

2.4579313942481 months ago

Verified

... SiteMinder provides all solutions the hotel needs , the products are easy to use , with intuiative SiteMinder provides all solutions the hotel needs, the products are easy to use, with intuitive design. SiteMinder can also interface well with the Opera Cloud PMS with help us to connect and distribute to room rate to OTAs using Channel Manager that significantly save time for reservations ...

See full review

Cluster IT Manager

2.457931394375 months ago

Verified

... Total solution for Hotel ecommerce ...

See full review

Cluster IT Manager

2.4579313945105 months ago

Verified

... SiteMinder provides all solutions the hotel needs , the products are easy to use , with intuiative SiteMinder provides all solutions the hotel needs, the products are easy to use, with intuitive design. SiteMinder can also interface well with the Opera Cloud PMS with help us to connect and distribute to room rate to OTAs using Channel Manager that ...

See full review

Owner/mansager

2.4579313946401 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

Owner/mansager

2.4579313947659 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

Owner/mansager

2.4579313948925 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

Owner/mansager

2.4579313950157 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

Owner/mansager

2.457931395137 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

Online Marketing

2.457931395258 months ago

Verified

... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...

See full review

Online Marketing

2.457931395389 months ago

Verified

... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...

See full review

Sale manager

2.4579313955171 months ago

Verified

... All functions in channel manager that I always use it. And active support team to find out the solutions. fast action to response the partner ...

See full review

Sale manager

2.4579313956399 months ago

Verified

... All functions in channel manager that I always use it. And active support team to find out the solutions. fast action to response the partner ...

See full review

Digital Marketing Manager

2.4579313957661 months ago

Verified

... None one area where SiteMinder could improve is in enhancing its reporting and analytics features. While the platform provides essential data, offering more customizable and in-depth reporting options would help ...

See full review

Senior Villa Manager

2.4579313958927 months ago

Verified

... Good Service from support ...

See full review

Senior Villa Manager

2.4579313960282 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

See full review

Senior Villa Manager

2.457931396172 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

See full review

Senior Villa Manager

2.4579313963138 months ago

Verified

... Time to work in Thailand of On Boarding Team which make us delay like that we registered on Friday and we have wait until next Monday for their working time, so we missed to sale 2-3 days. ...

See full review

Senior Villa Manager

2.4579313964542 months ago

Verified

... Time to work in Thailand of On Boarding Team which make us delay like that we registered on Friday and we have wait until next Monday for their working time, so we missed to sale 2-3 days. ...

See full review

Director of Sales

2.4579313965819 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Director of Sales

2.4579313967089 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Director of Sales

2.4579313968395 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Director of Revenue

2.4579313969624 months ago

Verified

... Fast and efficient delivery of data. Provides notification whenever problems occurs with travel agent partner. Can multiple users at the same time with no problems. Updates system with new useful ...

See full review

Administrador de hotel

2.4579313970915 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant mapping is crucial. Indeed, our risk of overbooking is higher, and in the face of this episode so feared by all hoteliers, SiteMinder has once again shown its professionalism ...

See full review

Administrador de hotel

2.4579313972222 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double ...

See full review

GM

2.4579313973477 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

See full review

Manager

2.4579313974776 months ago

Verified

... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...

See full review

Reservations Supervisor

2.4256733330974 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

See full review

Reservations Supervisor

2.4256733332258 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

See full review

Reservations Supervisor

2.4256733333498 months ago

Verified

... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...

See full review

Reservations Supervisor

2.4256733334838 months ago

Verified

... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...

See full review

Gerente General

2.4256733336257 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

See full review

Gerente General

2.4256733337571 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

See full review

Gerente General

2.4256733338945 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

See full review

Gerente General

2.4256733340226 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

See full review

Gerente General

2.4256733341517 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

See full review

Gerente General

2.4256733342805 months ago

Verified

... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...

See full review

E-Commerce Manager

2.3611572053752 months ago

Verified

... I've had a great experience using Siteminder's platform.The Channel Manager is incredibly stable, and its simplicity makes it very easy to use whether you're a beginner or an experienced user. The integration with multiple channels works seamlessly, which saves a lot of time and effort.The Booking Engine design is also impressive sleek, user friendly, and visually appealing. It’s intuitive for guests to navigate, which improves the booking experience and ultimately conversion rates.Overall, I highly recommend SiteMinder for its reliability, ease ...

See full review

E-Marketing Manager

2.3611572055145 months ago

Verified

... The SiteMinder Channel Manager is user friendly and there are a lot of OTAs to connect with and realtime update ...

See full review

Ecommerce Supervisor

2.3611572056541 months ago

Verified

... Plesae add tool for BAR chart for hotel managed their BAR not based on occoupancy and connected to PMS system, hence they can easy to go 1 tools only to modify all the price instead one by one and ...

See full review

Ecommerce Supervisor

2.3611572057934 months ago

Verified

... Plesae add tool for BAR chart for hotel managed their BAR not based on occoupancy and connected to PMS system, hence they can easy to go 1 tools only to modify all the price instead one by one and ...

See full review

Hotel Manager

2.3611572059308 months ago

Verified

... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...

See full review

GM

2.3288991415442 months ago

Verified

... Great system and very responsive to calls for help ...

See full review

GM

2.3288991416745 months ago

Verified

... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...

See full review

GM

2.3288991418119 months ago

Verified

... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...

See full review

Front Office Manager

2.3288991419459 months ago

Verified

... We are using Siteminder's Channel Manager product. It is easy to use and straight forward. Support is seamless whenever you need one especially from Alvin Lin. ...

See full review

Front Office Manager

2.3288991420759 months ago

Verified

... We are using Siteminder's Channel Manager product. It is easy to use and straight forward. Support is seamless whenever you need one especially from Alvin Lin. ...

See full review

Front Office Manager

2.328899142208 months ago

Verified

... Tech Support Assistant ...

See full review

DOSMq

2.3288991423417 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...

See full review

DOSMq

2.3288991424825 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...

See full review

DOSMq

2.3288991426277 months ago

Verified

... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...

See full review

Sales & MArketing Manager

2.2966410782527 months ago

Verified

... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...

See full review

Gerente

2.2966410783841 months ago

Verified

... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...

See full review

Cluster Reservation and Revenue Manager

2.2643830140035 months ago

Verified

... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...

See full review

Cluster Reservation and Revenue Manager

2.2643830141364 months ago

Verified

... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...

See full review

Cluster Reservation and Revenue Manager

2.2643830142727 months ago

Verified

... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...

See full review

Cluster Reservation and Revenue Manager

2.2643830143989 months ago

Verified

... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...

See full review

Revenue Manager

2.2643830145285 months ago

Verified

... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn makes me want to use more of SiteMinder's different products. This would make me want to use more of SiteMinder's different products if the price was within the budget. Also, SiteMinder can set different inventory quantities and different price strategies on different dates and different channels, which I think is great. If you make good use of SiteMinder's functions, you can do a lot of things you want to do. SiteMinder's customer service team is also very professional ...

See full review

Senior House Manager

2.264383014655 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830147812 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830149156 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830150519 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830151938 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830153203 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830154473 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Senior House Manager

2.2643830155742 months ago

Verified

... Account Set Up & Assistance with Channel Plus ...

See full review

Director of Ecommerce

2.2643830157027 months ago

Verified

... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...

See full review

Ecommerce

2.2321249513168 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

See full review

Gerente de ventas

2.2321249514475 months ago

Verified

... Perhaps the area of ​​opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is ...

See full review

Gerente de ventas

2.2321249515789 months ago

Verified

... Perhaps the area of ​​opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is difficult to be able to talk ...

See full review

Gerente de ventas

2.2321249517044 months ago

Verified

... Perhaps the area of ​​opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is difficult ...

See full review

Gerente de ventas

2.2321249518287 months ago

Verified

... We have been very satisfied with the 2 tools we work with, it makes our processes easier and allows us to provide a better service to our clients. ...

See full review

Gerente de ventas

2.232124951968 months ago

Verified

... Perhaps the area of ​​opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is ...

See full review

Gerente de ventas

2.2321249520957 months ago

Verified

... Perhaps the area of ​​opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is ...

See full review

Web developer

2.1676088231952 months ago

Verified

... Customer service is fast, friendly and helpful. Channel Manager is easy to connect, most of the information is easy to understand. ...

See full review

Web developer

2.1676088233259 months ago

Verified

... Customer service is fast, friendly and helpful. Channel Manager is easy to connect, most of the information is easy to understand. ...

See full review

E-Commerce Manager

2.13535075894 months ago

Verified

... The Channel Manager is incredibly intuitive, allowing seamless integration with multiple OTAs. It ensures our room inventory is updated in real-time, reducing the risk of over bookings or ...

See full review

Revenue Analyst

2.1353507590674 months ago

Verified

... Real-Time Availability and Rate Management; it ensures that our inventory is always accurate across all OTAs, reducing the risk of over bookings and manual errors. ...

See full review

e-Distribution Manager

2.1353507592044 months ago

Verified

... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in ...

See full review

e-Distribution Manager

2.1353507593373 months ago

Verified

... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in ...

See full review

Cluster E-Commerce Executive

2.1353507594702 months ago

Verified

... It would be great if also had a tab that could show the submission report which shows the history of rate, inventory, and room type that was sent to the partner and can be selected on the date. It would be easy for us to submission and the failed ...

See full review

Cluster E-Commerce Executive

2.1353507596035 months ago

Verified

... The Channel Manager stands out with its ability to seamlessly integrate with over 400 OTAs and direct booking platforms, ensuring real-time updates to room availability and pricing. This has drastically reduced over bookings by 90% and improved our operational efficiency. The mapping tools were easy ...

See full review

E-Commerce

2.1353507597379 months ago

Verified

... The prompt and efficient customer service made the entire process hassle-free. ...

See full review

E-Commerce Manager

2.1353507598854 months ago

Verified

... SiteMinder is excellent overall, but improving response times from the support team would greatly enhance the experience. Faster assistance, especially during critical moments, would make an already ...

See full review

E-commerce Specialist

2.1353507600183 months ago

Verified

... The platform performs exceptionally well, but faster support responses during critical periods would be appreciated. Timely assistance is essential for resolving urgent issues, and enhancing this ...

See full review

E-commerce Executive

2.1353507601464 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

See full review

E-commerce Executive

2.135350760277 months ago

Verified

... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...

See full review

Sales Administrator

2.0708346313713 months ago

Verified

... Customer service is easy to reach. They respond quickly and ensure the issues are resolved. Thank you for your help, Alyssa! ...

See full review

Sales Administrator

2.0708346314919 months ago

Verified

... Customer service is easy to reach. They respond quickly and ensure the issues are resolved. Thank you for your help, Alyssa! ...

See full review

Senior Assistant Manager

2.0708346316237 months ago

Verified

... - Friendly user- Couldn't ask more just very straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in double bookings or incorrect rate ...

See full review

Villa Manager

2.0708346317481 months ago

Verified

... Outstanding customer service ...

See full review

Villa Manager

2.0708346318731 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Villa Manager

2.0708346320034 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Villa Manager

2.0708346321334 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Villa Manager

2.0708346322637 months ago

Verified

... Outstanding customer service ...

See full review

Assistance Manager

2.0708346323966 months ago

Verified

... When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly. ...

See full review

Assistance Manager

2.0708346325254 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review

Reservation manager

2.0708346326501 months ago

Verified

... It is very difficult to contact support It is very difficult to contact support. I always have to wait on hold for more than 10 minutes, and sometimes no one answers the call at all. ...

See full review

Revenue Manager

2.0708346327767 months ago

Verified

... I like that its easy to talk to a support agent who understands the problem and can get solutions quickly. ...

See full review

Revenue Manager

2.0708346329043 months ago

Verified

... I like that its easy to talk to a support agent who understands the problem and can get solutions quickly. ...

See full review

Hotel Manager&Marketing

2.0708346330317 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

HotelManager&Marketing

2.0708346331635 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

Hotel Manager&Marketing

2.0708346332904 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

Hotel Manager&Marketing

2.0708346334181 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

Hotel Manager&Marketing

2.0708346335417 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

Hotel Manager&Marketing

2.0708346336675 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

Hotel Manager&Marketing

2.070834633803 months ago

Verified

... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...

See full review

Vice President of Revenue Management

2.0385765694347 months ago

Verified

... SiteMinder’s Channel Manager offers revenue practitioners like me and my team, a centralized control over all distribution channels, with realtime updates for rates and room availability. It also automated inventory management with seamless integration with our Property Management System. Its advanced reporting and analytics provide us with insights into channel performance ...

See full review

Room Division Manager

2.0385765695721 months ago

Verified

... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...

See full review

Room Division Manager

2.0385765696953 months ago

Verified

... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...

See full review

Room Division Manager

2.03857656982 months ago

Verified

... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...

See full review

Revenue & Distributionanager

2.0063185054305 months ago

Verified

... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...

See full review

Group Ecommerce Manager

2.0063185055574 months ago

Verified

... 1.Designed to be user-friendly for new users, with automatic rate updates for up to 365 days. 2. A comprehensive insight report for analysts, covering booking pace and booking performance data ...

See full review

Director of Revenue

2.0063185056784 months ago

Verified

... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...

See full review

Assistant Director of Revenue

2.0063185058023 months ago

Verified

... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...

See full review

Assistant Director of Revenue

2.0063185059248 months ago

Verified

... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...

See full review

Assistant Director of Revenue

2.0063185060484 months ago

Verified

... Better extend the service time of mandarin speaking of customer service Please extend time line from reservation Verification code required. ...

See full review

Assistant Director of Revenue

2.006318506172 months ago

Verified

... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...

See full review

Assistant Director of Revenue

2.0063185063109 months ago

Verified

... Better extend the service time of mandarin speaking of customer service Please extend time line from reservation Verification code required. ...

See full review

Revenue Management

2.0063185064352 months ago

Verified

... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be hard to notice. I would prefer clearer and more prominent notifications to make ...

See full review

Ecommerce Manager

1.9418023775265 months ago

Verified

... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...

See full review

Sales - Ecommerce

2.0063185066823 months ago

Verified

... SiteMinder helps me to control room allotment to maximize revenue. real time update room and rates. It can provide insights into booking trends, occupancy rates, and revenue performance. ...

See full review

General manager

2.0063185068082 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

General manager

2.0063185069332 months ago

Verified

... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...

See full review

E-Commerce & Admin. Executive

2.0063185070621 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...

See full review

E-Commerce & Admin. Executive

2.006318507192 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...

See full review

E-Commerce & Admin. Executive

2.00631850732 months ago

Verified

... Addressing OTA Update Delays ...

See full review

E-Commerce & Admin. Executive

2.0063185074492 months ago

Verified

... Addressing OTA Update Delays ...

See full review

Director of E-Commerce

2.0063185075758 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

Director of E-Commerce

2.006318507705 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

E-Commerce Manager

2.006318507845 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...

See full review

E-Commerce Manager

2.0063185079727 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue opportunities. Without a channel manager, it becomes challenging to scale ...

See full review

E-Commerce Manager

2.0063185081019 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...

See full review

Director

1.9740604437142 months ago

Verified

... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...

See full review

Director

1.97406044384 months ago

Verified

... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...

See full review

Director

1.9740604439624 months ago

Verified

... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...

See full review

Director

1.9740604440965 months ago

Verified

... The best Channel Manager around ...

See full review

Director of Sales and Marketing

1.9095443151904 months ago

Verified

... SiteMinder’s Channel Manager is an outstanding tool for managing online distribution. It provides seamless connectivity to a wide range of OTAs, ensuring accurate real-time updates of rates and inventory across all platforms. This has significantly reduced manual updates and the risk of over bookings, saving us time and improving efficiency. The interface is intuitive and easy to use, making it simple to adjust pricing and availability quick ...

See full review

SVP Global distribution

1.9095443153174 months ago

Verified

... Have been working with Siteminder for many years and find it to be the best in class out there. The team is always very helpful and issues are resolved fast. We couldn't be happier ...

See full review

SVP Global distribution

1.9095443154447 months ago

Verified

... Excellent product and partnership ...

See full review

Hotel Manager

1.9095443155709 months ago

Verified

... Save time, reduce overbooking, and manage inventory well. ...

See full review

Hotel Manager

1.9095443157068 months ago

Verified

... The person who can talk and keep updates The person who can communicate and provide updates. Sales person involved not only AI. ...

See full review

Hotel Manager

1.9095443158363 months ago

Verified

... The person who can talk and keep updates The person who can communicate and provide updates. Sales person involved not only AI. ...

See full review

Asst. Director of Revenue & Reservations

1.9095443159636 months ago

Verified

... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system and a vast array of online travel agencies (OTAs), global distribution systems, and direct booking channels. Its user-friendly interface allows us to effortlessly manage room inventory, rates, and availability across multiple platforms in real time, reducing the risk of overbookings or revenue loss due to outdated data. The platform’s automated features save time and minimize manual errors, allowing us to focus on delivering exceptional guest experiences. Additionally, SiteMinder provides insightful analytics and reporting tools that empower us to make data-driven decisions, optimize revenue strategies, and identify market trends. Its scalability accommodates properties of all sizes, including our own, while its customer support ...

See full review

Group Revenue Director

1.8772862515715 months ago

Verified

... SiteMinder could enhance their reporting capabilities and integrate generative AI to provide pricing recommendations and enhance its product and competitiveness. Thank you ...

See full review

Reservation Manager

1.8772862516924 months ago

Verified

... Fast, helpful and respectful support ...

See full review

Reservation Manager

1.8772862518149 months ago

Verified

... Fast, helpful and respectful support ...

See full review

Reservation Manager

1.8772862519392 months ago

Verified

... Fast, helpful and respectful support ...

See full review

E-commerce executive

1.8772862520613 months ago

Verified

... Easy to update rate and inventory. And customer support is very helpful. Their respond is within the expected time. And their advices help to resolving our concerns. ...

See full review

Owner

1.8772862521838 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...

See full review

Owner

1.8772862523077 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...

See full review

General Manager

1.8772862524335 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

Assitant Director of Sales

1.8450281880466 months ago

Verified

... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...

See full review

Assitant Director of Sales

1.845028188184 months ago

Verified

... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...

See full review

E-Commerce Manager

1.8772862528274 months ago

Verified

... Mobile functionality: Enhanced mobile app features for better on the go management. Integration updates: Faster rollout of integrations with emerging OTAs and third-party systems. Training resources: ...

See full review

Director of Sales & Marketing

1.845028188439 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow up and provide us with alternate ...

See full review

Director of Sales & Marketing

1.8450281885641 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance insights. Sorting options by booking count, revenue, or average value would help prioritize key data. These enhancements would save time and support better ...

See full review

Operations Manager

1.8450281886884 months ago

Verified

... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...

See full review

Director

1.845028188815 months ago

Verified

... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are ...

See full review

Sales & Revenue Manager

1.8450281889438 months ago

Verified

... The rapidity and efficiency with which the support person on the chat can give feedback with regards to the asked question. ...

See full review

Sales & Revenue Manager

1.84502818907 months ago

Verified

... The rapidity and efficiency with which the support person on the chat can give feedback with regards to the asked question. ...

See full review

Sales & Revenue Manager

1.8450281891928 months ago

Verified

... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...

See full review

Sales & Revenue Manager

1.8450281893171 months ago

Verified

... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...

See full review

Sales & Revenue Manager

1.8450281894426 months ago

Verified

... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...

See full review

Jefe de recepción

1.8450281895639 months ago

Verified

... Simplify integration with some providers. Especially with booking centers. Telephone support must be much more agile. ...

See full review

Ecommerce

1.8127701251889 months ago

Verified

... for me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...

See full review

Ecommerce

1.812770125317 months ago

Verified

... I am very interested in how customer service gives guidance very clear and very passion give us the guidance thank you so much ...

See full review

Ecommerce

1.8127701254462 months ago

Verified

... I am very interested in how customer service gives guidance very clear and very passion give us the guidance thank you so much ...

See full review

Director of Sales and Marketing

1.8127701255768 months ago

Verified

... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...

See full review

Sales Manager

1.8127701257056 months ago

Verified

... Channel is most easy to control with limit time. just one click to increases the rate or top up allotment. ...

See full review

Sales Manager

1.8127701258333 months ago

Verified

... Optimize the strategy with real time insights. Easy access every channel in one place. ...

See full review

Revenue and Distribution Director Asia

1.8127701259648 months ago

Verified

... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...

See full review

eCommerce Manager

1.8127701260939 months ago

Verified

... Great Landing Page Dashboard & Rate Plans Linkage ...

See full review

Owner

1.8127701262235 months ago

Verified

... The program is easy to use for a new user if you would like to try. One more important thing is a Site minder's teams are very helpful and if you need help, it's easy to reach them and you will get ...

See full review

Owner

1.8127701263545 months ago

Verified

... The program is easy to use for a new user if you would like to try. One more important thing is a Site minder's teams are very helpful and if you need help, it's easy to reach them and you will get ...

See full review

Owner

1.8127701264819 months ago

Verified

... The program is easy to use for a new user if you would like to try. One more important thing is a Site minder's teams are very helpful and if you need help, it's easy to reach them and you will get ...

See full review

VP Revenue & Distribution Asia

1.8127701266282 months ago

Verified

... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...

See full review

Ecommerce Manager

1.812770126763 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct distribution of our rates with the different commercial ...

See full review

Group Revenue Analyst

1.8127701268899 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Group Revenue Analyst

1.8127701270191 months ago

Verified

... * I still prefer the old SiteMinder version however, the new version is also not too bad * Try to have more experienced Chat agents available in a timely manner. ...

See full review

Group Revenue Analyst

1.8127701271446 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Group Revenue Analyst

1.8127701272711 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Group Revenue Analyst

1.8127701273981 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...

See full review

Revenueclick

1.7805120630052 months ago

Verified

... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...

See full review

Revenueclick

1.7805120631299 months ago

Verified

... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...

See full review

Revenue and Distribution Executive - Asia

1.7805120632523 months ago

Verified

... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...

See full review

Revenue and Distribution Executive - Asia

1.7805120633811 months ago

Verified

... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...

See full review

Revenue and Distribution Executive - Asia

1.7805120635077 months ago

Verified

... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...

See full review

Revenue and Distribution Executive - Asia

1.7805120636451 months ago

Verified

... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...

See full review

Area IT Manager - Malaysia

1.7805120637739 months ago

Verified

... I’m happy with the support and professionalism shown by the SiteMinder team in assisting me with my request. Special thanks to Ms. Kanpana Sarapat for promptly attending to my request. ...

See full review

Area IT Manager - Malaysia

1.7805120639012 months ago

Verified

... Positive Customer Service Experiences ...

See full review

Area IT Manager - Malaysia

1.7805120640282 months ago

Verified

... I’m happy with the support and professionalism shown by the SiteMinder team in assisting me with my request. Special thanks to Ms. Kanpana Sarapat for promptly attending to my request. ...

See full review

Sales Coordinator

1.7805120641506 months ago

Verified

... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance and resolve issues promptly ...

See full review

Director

1.7805120642776 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...

See full review

Resident Manager

1.7805120644067 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

Resident Manager

1.7805120645281 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

Front office coordinator

1.7805120646502 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Front office coordinator

1.7805120647752 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Front office coordinator

1.7805120648966 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Front office coordinator

1.7805120650205 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Assistant manager

1.780512065165 months ago

Verified

... Experience vendor, Easy communication, problem solved, hands on, customer friendly, easy to be discussed, keep on track, no issue so far. ...

See full review

Counter

1.7805120653114 months ago

Verified

... All great, not much to fault, and the customer service staff are very gentle and explain the problems and difficulties encountered. ...

See full review

Counter

1.7805120654379 months ago

Verified

... Very easy to use, customer service is also very attentive ...

See full review

Ecommerce Associate

1.7805120655638 months ago

Verified

... It would be great if Siteminder could provide an analytics that more specific to local/regional market trends, especially for Indonesia - Bali (not only country source). ...

See full review

Hotel Manager

1.7805120656926 months ago

Verified

... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...

See full review

General Manager

1.7805120658177 months ago

Verified

... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...

See full review

General Manager

1.7805120659483 months ago

Verified

... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...

See full review

General Manager

1.7805120660723 months ago

Verified

... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...

See full review

Senior revenue manager

1.7805120661936 months ago

Verified

... The best channel manager i have used. ...

See full review

Executive Assistant Manager

1.7482540018044 months ago

Verified

... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...

See full review

Executive Assistant Manager

1.7482540019288 months ago

Verified

... Easy to use and able to update on time without any delays. Increasing the number of site Driving more direct bookings. ...

See full review

Executive Assistant Manager

1.7482540020669 months ago

Verified

... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...

See full review

Marketing

1.6514798086649 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Marketing

1.6514798088116 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Marketing

1.6514798089453 months ago

Verified

... Outstanding Customer Service ...

See full review

Superiovisor - Ecommerce

1.6514798090793 months ago

Verified

... We've been using SiteMinder for our property management, and it has truly transformed the way we handle reservations and connectivity with OTAs. The system is user-friendly, reliable, and highly efficient. What stands out most is the seamless channel management, which ensures real-time updates across all platforms, minimizing overbookings and errors. The reporting and analytics tools provide valuable insights, helping us make informed decisions to optimize revenue. The customer support team is always responsive and knowledgeable, addressing any concerns promptly ...

See full review

Assistant E-Commerce Manager

1.6514798092111 months ago

Verified

... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...

See full review

Assistant E-Commerce Manager

1.651479809344 months ago

Verified

... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...

See full review

Ecommerce

1.6514798094728 months ago

Verified

... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...

See full review

Cluster Ecommerce Manager

1.6514798096024 months ago

Verified

... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...

See full review

Cluster Manager UHG

1.5869636807004 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Cluster Manager UHG

1.5869636808247 months ago

Verified

... If possible please expand the time support for Thai assistance call center. It will be great and easy to understand hit the problem solve soon. ...

See full review

Cluster Manager UHG

1.5869636809633 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Cluster Manager UHG

1.5869636810924 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Cluster Manager UHG

1.586963681219 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Cluster Manager UHG

1.5869636813478 months ago

Verified

... If possible please expand the time support for Thai assistance call center. It will be great and easy to understand hit the problem solve soon. ...

See full review

E-commerce

1.5869636814751 months ago

Verified

... Need staff team available (local is mostly bester )on weekend quick support and Having a dedicated support team available on weekends, preferably local for quicker response times, would greatly ...

See full review

Assistance Front Office Manager

1.5869636816058 months ago

Verified

... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...

See full review

Assistance Front Office Manager

1.5869636817313 months ago

Verified

... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...

See full review

Assistance Front Office Manager

1.5869636818634 months ago

Verified

... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...

See full review

Office Manager

1.5869636819878 months ago

Verified

... Khun Kanapana Sarapat ( Kaew) provides excellent service and excellent support to the company (The Ninesotel) she is fast responded ...

See full review

Office Manager

1.5869636821117 months ago

Verified

... Khun Kanapana Sarapat ( Kaew) is an excellent service and very good support. ...

See full review

Revenue Management

1.5869636822357 months ago

Verified

... SiteMinder Channel Manager is easy to use ...

See full review

Revenue Management

1.5869636823596 months ago

Verified

... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...

See full review

manager

1.5869636824974 months ago

Verified

... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...

See full review

manager

1.5869636826217 months ago

Verified

... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...

See full review

manager

1.5869636827479 months ago

Verified

... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...

See full review

manager

1.586963682873 months ago

Verified

... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...

See full review

commercial director

1.5869636829996 months ago

Verified

... Need either a support portal to submit a ticket or an email to open a ticket. The support team is non existent. Very frustrating when you have a problem. ...

See full review

Revenue & E-commerce Officer

1.5547056186137 months ago

Verified

... Support team is helpful, especially Ms. Louise. She replied to our emails promptly. Easy to set up rates and what to appear on Booking Engine. ...

See full review

Revenue Manager

1.55470561875 months ago

Verified

... Currently, setting up rate plans in Booking Engine can be a bit cumbersome, especially for new users or those unfamiliar with the system. The process involves several steps and options that can be overwhelming, particularly when trying to manage multiple rate types, restrictions, and promotional offers. It would be beneficial to simplify this setup process by introducing a more streamlined interface, where users can easily select rate plan types, adjust pricing, and set up conditions with fewer clicks and less manual input. Additionally, providing clearer ...

See full review

Asst Ecommerce Manager

1.554705618881 months ago

Verified

... Thank you Mr Abeth explaining the information in the correct way to understand, and very helpful. ...

See full review

Asst Ecommerce Manager

1.554705619008 months ago

Verified

... Thank you Mr Abeth explaining the information in the correct way to understand, and very helpful. ...

See full review

Assistant Sales Manager

1.5224475546181 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Assistant Sales Manager

1.5224475547428 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Assistant Sales Manager

1.5224475548678 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Assistant Manager

1.5224475550071 months ago

Verified

... We don't have any comments for now and we have been with very supportive people. Everything was good, I'm appreciated. ...

See full review

Area Director of Ecommerce and Distribution

1.522447555134 months ago

Verified

... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...

See full review

Front Office Manager

1.522447555258 months ago

Verified

... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search also to attract the guest from many platforms. The visibility my hotel is increasing to the travelers around the world. The live agent also was good to assist me when I have trouble with one of my channel, they assist me with promt ...

See full review

Director of Sales and Marketing, Australia

1.6192217489318 months ago

Verified

... Working with the SiteMinder Team to set Kula up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in a speedy and accurate ...

See full review

Director of Sales and Marketing, Australia

1.6192217490584 months ago

Verified

... Working with the SiteMinder Team to set Kula up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in a speedy and accurate ...

See full review

Director of Sales and Marketing, Australia

1.619221749182 months ago

Verified

... Working with the SiteMinder Team to set Kula up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in a speedy and accurate ...

See full review

Group Revenue Manager

1.6192217493119 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

See full review

Group Revenue Manager

1.6192217494388 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

See full review

Group Revenue Manager

1.6192217495665 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

See full review

Group Revenue Manager

1.6192217496909 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

See full review

Assistant to Manager

1.61922174982 months ago

Verified

... Very good Customer service ...

See full review

E commerce Manager

1.4901894918896 months ago

Verified

... One of the standout features of the Siteminder Booking Engine and Channel Manager is the extensive range of channels I can connect to—there are so many options available! This flexibility allows me to reach a wider audience and maximize bookings. Additionally, I appreciate how rarely ...

See full review

Director

1.4901894920232 months ago

Verified

... There was no any faults, everything was handled very well, and explained very well too. Was easy and quick to fix the problem. ...

See full review

Director

1.4901894921505 months ago

Verified

... There was no any faults, everything was handled very well, and explained very well too. Was easy and quick to fix the problem. ...

See full review

Reservation Supervisor

1.4901894922779 months ago

Verified

... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...

See full review

Reservation Supervisor

1.4901894924029 months ago

Verified

... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...

See full review

Reservation Supervisor

1.4901894925273 months ago

Verified

... I hope there will be an Additional tools to reach out such as WhatsApp. The feedback might be considered. Thank you. ...

See full review

Reservation Supervisor

1.4901894926725 months ago

Verified

... Very Helpful and very kind ...

See full review

Reservation Supervisor

1.4901894928002 months ago

Verified

... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...

See full review

Ecommerce manager

1.4256733638908 months ago

Verified

... Good information ...

See full review

Ecommerce manager

1.4256733640162 months ago

Verified

... All already good, no need to be improved, keep the good work, and keep the good communication that already show. thank you. ...

See full review

Respecto Comercial

1.4256733641402 months ago

Verified

... Sympathy ...

See full review

Revenue Manager

1.4256733642697 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Chief Commercial Officer

1.3934152998951 months ago

Verified

... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. ...

See full review

Chief Commercial Officer

1.3934153000302 months ago

Verified

... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. From Signing the contract to the go live, it has been a well-coordinated ...

See full review

Chief Commercial Officer

1.3934153001635 months ago

Verified

... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. From Signing the contract to the go live, it has been a well ...

See full review

Revenue Manager

1.3934153002931 months ago

Verified

... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...

See full review

Revenue Manager

1.3934153004215 months ago

Verified

... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...

See full review

Revenue Manager

1.3934153005503 months ago

Verified

... The AI assistance did not recognize the request about GDS by SiteMinder and answered my query with information on OTA's, this could be improved. ...

See full review

Revenue Manager

1.3934153006959 months ago

Verified

... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...

See full review

Revenue Manager

1.3934153008393 months ago

Verified

... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...

See full review

Revenue Manager

1.3934153009782 months ago

Verified

... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...

See full review

Sales Manager

1.3934153011201 months ago

Verified

... Good product and efficiency service. ...

See full review

E-Commerce manager

1.3934153012563 months ago

Verified

... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...

See full review

E-Commerce manager

1.393415301399 months ago

Verified

... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...

See full review

E-Commerce manager

1.3934153015304 months ago

Verified

... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...

See full review

Group Revenue and Distribution Manager

1.3934153016562 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot ...

See full review

Group Revenue and Distribution Manager

1.3934153017846 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the emails that come through. Considering SiteMinder's reach globally, the data is so rich and insightful. The Insights section is also very helpful to have information at hand with a few clicks. I also would like to acknowledge how wonderful ...

See full review

Group Revenue and Distribution Manager

1.3934153019161 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the emails that come through. Considering SiteMinder's reach globally, the data is so rich and insightful. The Insights section is also very helpful to have information at hand with a few clicks. I also would like to acknowledge how wonderful the SiteMinder team are - from our KAM to the support team. Any case is actioned so promptly ...

See full review

Group Revenue and Distribution Manager

1.3934153020453 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934153021853 months ago

Verified

... Always fantastic ...

See full review

Group Revenue and Distribution Manager

1.3934153023144 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Sales & Revenue Manager

1.3611572379294 months ago

Verified

... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...

See full review

Sales Online Executive

1.3611572380597 months ago

Verified

... You should have reports that can summarize daily sales across all OTAs for all the hotels for Cape and Kantary group, all on one page without having to check each hotel individually. ...

See full review

Opera Cloud Education Specialist

1.361157238187 months ago

Verified

... I think what can be improve is that siteminder should be able to take more restrictions from property management system. ...

See full review

Revenue Manager

1.3611572383233 months ago

Verified

... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...

See full review

Cluster E-Commerce Manager

1.3611572384506 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...

See full review

Cluster E-Commerce Manager

1.3611572385738 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...

See full review

Cluster E-Commerce Manager

1.3611572386977 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...

See full review

Cluster E-Commerce Manager

1.3611572388254 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...

See full review

DOSM

1.3611572389479 months ago

Verified

... Easy to control as a group ...

See full review

E-Commerce Manager

1.3611572390756 months ago

Verified

... Support should be available 24 hours as sometimes we have urgent case and need to fix or please give direct phone number to contact. ...

See full review

E-Commerce Manager

1.3611572392118 months ago

Verified

... Support should be available 24 hours as sometimes we have urgent case and need to fix or please give direct phone number to contact. ...

See full review

Regional Revenue Manager

1.3611572393421 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight ...

See full review

Regional Revenue Manager

1.3611572394713 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right strategy obviously. it is concerned as data-driven powerful tool I love to share and lead strategic focus every month. Fascinatingly, I am really surprised of this channel manager when I combine all data from each hotel in illustrating market ...

See full review

Regional Revenue Manager

1.3611572396001 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and ...

See full review

Regional Revenue Manager

1.3611572397271 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right strategy obviously. it is concerned as data-driven powerful tool I love to share and lead strategic focus every month. Fascinatingly, I am really surprised of this channel manager when I combine all data from each hotel in illustrating market feeders. That's so insightful ...

See full review

E-Commerce Manager

1.3611572398648 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

See full review

Director comercial

1.361157239991 months ago

Verified

... Great and profesional service from the Support Team ...

See full review

Director comercial

1.3611572401184 months ago

Verified

... Quick help, this time from Vibha. I had a problem with the invoice and was resolved immediatly by Vibha. Great Job. Thank you. ...

See full review

E-commerce director

1.3288991757277 months ago

Verified

... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...

See full review

E-commerce director

1.328899175855 months ago

Verified

... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...

See full review

General Manager

1.3288991759823 months ago

Verified

... Good and Compatible channel manager ...

See full review

Revenue and Reservation Manager

1.3288991761186 months ago

Verified

... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...

See full review

Director of Revenue Management, HQ

1.3288991762496 months ago

Verified

... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time updates and accurate data synchronization, which is essential for maintaining rate parity and availability across all platforms. The user interface is intuitive, making it easy for both experienced professionals and newcomers to navigate and manage. Its comprehensive reporting tools offer valuable insights into channel performance, help ...

See full review

Director of Revenue Management, HQ

1.3288991763766 months ago

Verified

... While SiteMinder offers a highly robust and efficient platform, one area of improvement would be simplifying the mapping process. For new users or those unfamiliar with the system, the mapping setup can feel a bit complex and time-consuming. Streamlining this process with clearer guidance, intuitive workflows, or an automated mapping feature could significantly enhance the onboarding experience. Additionally, incorporating more detailed ...

See full review

Sales Manager

1.3288991765057 months ago

Verified

... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...

See full review

Sales Manager

1.3288991766346 months ago

Verified

... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate data verification and control, empowering us to make informed ...

See full review

Sales Manager

1.3288991767723 months ago

Verified

... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...

See full review

Senior Director of Distribution

1.3288991769037 months ago

Verified

... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs and that could offer us connectivity, technology and a great customer service and Sitemidner has met this. We really value their humane ...

See full review

Cluster Director of eCommerce & Distribution - Anantara Oman and Mauritius

1.3288991770307 months ago

Verified

... Better explanation on why a booking failed to deliver to the PMS. Also having access to a log on which user updated the channels would be better. ...

See full review

Cluster Director of eCommerce & Distribution - Anantara Oman and Mauritius

1.3288991771588 months ago

Verified

... Better explanation on why a booking failed to deliver to the PMS. Also having access to a log on which user updated the channels would be better. ...

See full review

Cluster Director of eCommerce & Distribution - Anantara Oman and Mauritius

1.3288991772823 months ago

Verified

... The user interface is simple and easy to use. The mapping to all distribution channels is very straight forward and seamless. ...

See full review

General Manager

1.3288991774268 months ago

Verified

... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...

See full review

General Manager

1.3288991775575 months ago

Verified

... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...

See full review

General Manager

1.3288991776856 months ago

Verified

... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...

See full review

Senior Distribution Sales Manager

1.3288991778118 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our ...

See full review

Senior Distribution Sales Manager

1.3288991779368 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various OTAs, saving us hours of manual updates and reducing the risk of overbookings. Moreover, their support ...

See full review

Senior Distribution Sales Manager

1.3288991780645 months ago

Verified

... There are a couple of areas where improvements could make the system even better. For instance, allowing specific hotel admins to repush ARI (Availability, Rates, and Inventory) directly to channels would make the process faster and more efficient, reducing the need to contact support. Additionally, bringing back the live chat feature, even if only during working hours, would enhance the support experience by providing quicker ...

See full review

Asst Distributions Manager

1.3288991781866 months ago

Verified

... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...

See full review

Asst Distributions Manager

1.3288991783285 months ago

Verified

... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...

See full review

Asst Distributions Manager

1.3288991784722 months ago

Verified

... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...

See full review

Revenue Management

1.328899178607 months ago

Verified

... User experience for Channel Managers system ...

See full review

Revenue Management

1.3288991787354 months ago

Verified

... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it needs to change the ownership to the hotel owner. Some officer said this part is not a necessary process, but some said this process must be completed before termination. Furthermore, I got the invoice after terminated. The internal system should be connected and facilitate the user. Besides, it seems like there is no internal communication on Siteminder. Most of the times that I contact Siteminder for billing ...

See full review

Revenue Management

1.3288991788624 months ago

Verified

... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it needs to change the ownership ...

See full review

Revenue Management

1.3288991789889 months ago

Verified

... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it ...

See full review

Revenue Management

1.3288991791189 months ago

Verified

... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it ...

See full review

VP Commercial Strategy

1.3288991792488 months ago

Verified

... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...

See full review

VP Commercial Strategy

1.3288991793911 months ago

Verified

... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...

See full review

General Manager

1.3288991795191 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the ...

See full review

General Manager

1.3288991796487 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail ...

See full review

Revenue Analyst

1.3288991797872 months ago

Verified

... The mapping process can be improved with a bulk edit function, as currently, users need to map by rate plan and by channel. Having a bulk mapping option would significantly reduce the time-consuming process. Additionally, the support team should be more knowledgeable and provide the necessary assistance before directing users to solve the issue on their own. This is particularly important for technical issues, as the support team often instructs users to contact the OTA platform or PMS on their own, instead of providing valid ...

See full review

eCommerce and Distribution Manager

1.3288991799272 months ago

Verified

... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved ...

See full review

eCommerce and Distribution Manager

1.3288991800653 months ago

Verified

... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support ...

See full review

Revenue Manger

1.3288991801923 months ago

Verified

... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...

See full review

E-commerce

1.3288991803188 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1.3288991804462 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1.3288991805806 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Reservation and Revenue Manager

1.3288991807116 months ago

Verified

... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...

See full review

Reservation and Revenue Manager

1.3288991808374 months ago

Verified

... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...

See full review

Reservation and Revenue Manager

1.3288991809584 months ago

Verified

... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...

See full review

Reservation and Revenue Manager

1.3288991810857 months ago

Verified

... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...

See full review

B2B Online Assistant Sales Manager

1.3288991812089 months ago

Verified

... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...

See full review

B2B Online Assistant Sales Manager

1.3288991813489 months ago

Verified

... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...

See full review

Managing Director

1.328899181471 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform ...

See full review

Chief Operating Officer

1.328899181595 months ago

Verified

... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...

See full review

Sales Manager

1.2966411172054 months ago

Verified

... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...

See full review

Sales Manager

1.2966411173339 months ago

Verified

... Great team and good customer service! ...

See full review

Sales Manager

1.2966411174675 months ago

Verified

... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...

See full review

Sales Manager

1.2966411176072 months ago

Verified

... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...

See full review

Sales Manager

1.2966411177386 months ago

Verified

... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...

See full review

Hotel Manager

1.2966411178681 months ago

Verified

... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...

See full review

Hotel Manager

1.2966411179977 months ago

Verified

... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...

See full review

Head of Marketing

1.2966411181299 months ago

Verified

... More advanced features could be provided like rate parity and how direct brand could be supported more in terms of having the best rates always even though the B2B rates are low. ...

See full review

Revenue and Reservation Manager

1.296641118265 months ago

Verified

... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...

See full review

Revenue and Reservation Manager

1.2966411184013 months ago

Verified

... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...

See full review

Corporate Director of Revenue

1.2966411185323 months ago

Verified

... Good and fast response from support team and easy to work with for the system wise compare with others system. ...

See full review

E-Commerce Manager

1.2966411186652 months ago

Verified

... Can put more people on support team to decrease the time that hotel have to wait for the line to talk to. ...

See full review

E-Commerce Manager

1.2966411187993 months ago

Verified

... Can put more people on support team to decrease the time that hotel have to wait for the line to talk to. ...

See full review

Reservation

1.2966411189322 months ago

Verified

... Easy for manage room rate and control allotment for sell ...

See full review

Reservation Manager

1.2966411190733 months ago

Verified

... The Dashboard and the insight function. For example, I can easily check my top source market and can quickly take action to generate revenue. Overall SiteMinder stands out as an all in one solution ...

See full review

Hotel Manager

1.2966411192092 months ago

Verified

... Supporting team very responsive when we call for assistance. And more over they are willing to explain what we asking about system or configuration. ...

See full review

Hotel Manager

1.2966411193433 months ago

Verified

... Supporting team very responsive when we call for assistance. And more over they are willing to explain what we asking about system or configuration. ...

See full review

Reservation

1.2643830549559 months ago

Verified

... Customer service are Fast in actions and responding ...

See full review

Reservation

1.26438305509 months ago

Verified

... There are technical errors with bookings. Some OTAs doesn't link with group bookings. Example: Bookers booked 4 rooms but only 2 linked in the PMS system. Not sure if this is related with sync errors. ...

See full review

Group director of business development

1.2643830552296 months ago

Verified

... Easy function ...

See full review

Hotel manager

1.1998669263299 months ago

Verified

... SiteMinder could improve by enhancing reporting features, offering more customization options, expanding integrations, and providing quicker customer support response times. ...

See full review

Assistant Director or Revenue Management

25.195874719676 days ago

Verified

... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...

See full review

Assistant Director or Revenue Management

25.195874723773 days ago

Verified

... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...

See full review

Assistant Director or Revenue Management

25.195874727813 days ago

Verified

... Convenience in use and ease of understanding how to use the system. ...

See full review

Automation

Manual

Hoteliers often highlight the automation capabilities of SiteMinder's Channel Manager as a significant advantage. The system effectively automates updates across various online travel agency platforms, ensuring accurate inventory management and reducing the risk of overbookings. This automation allows for synchronized real-time adjustments to rates and availability, streamlining operations. The intuitive AI tools, such as virtual assistants and chatbots, further enhance user experience by managing generic issues and providing immediate support. These features collectively contribute to a more efficient workflow, decreasing the reliance on manual interventions and minimizing potential errors.

E-commerce Manager

13.264383113453 months ago

Verified

... Integration with AI-powered tools: SiteMinder could integrate with AI-powered tools for tasks such as revenue management, guest personalization, and marketing automation. This could help you further ...

See full review

Property Owner

13.264383113649 months ago

Verified

... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...

See full review

Ecommerce

13.232125049275 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...

See full review

Asst. Revenue Manager

13.232125049409 months ago

Verified

... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...

See full review

Regional Online Distribution Manager

13.232125049539 months ago

Verified

... Integration with Guestline which is our main PMS. Without capavity to integraton, we have to do manual works to key reservations and update inventory ...

See full review

Regional Online Distribution Manager

13.232125049673 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

See full review

General Manager

13.13535085627 months ago

Verified

... Change of ownership ...

See full review

General Manager

13.135350856402 months ago

Verified

... To have an easier access for enquiries through the Siteminder dashboard to avoid making call or texting people. Howeverm replies were always fast. ...

See full review

General Manager

13.135350856529 months ago

Verified

... To have an easier access for enquiries through the Siteminder dashboard to avoid making call or texting people. Howeverm replies were always fast. ...

See full review

Ecommerce Manager

12.780512146982 months ago

Verified

... - Live agent support is very helpful and quick response - Self mapping easy to use - Easy to connect to channels - Can be use with another device not only on desktop. ...

See full review

Receptionist

11.941802469692 months ago

Verified

... The secured payment method. No need to worrie about taking payments from the guest. Helping to to do our job with ease. ...

See full review

Hospitality Ecommerce Consultant

6.4256734375773 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ...

See full review

Revenue and Yield Manager

6.1998669860995 months ago

Verified

... Probably just the ability to create specific promotional rate plans per channel, with rate restrictions (like stay 3, pay 2 offer)so we do not need to create thjis directly on the partners' extranet. ...

See full review

Reservations Manager

6.1353508571991 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything ...

See full review

Reservations Manager

6.1353508573309 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing ...

See full review

5.7159960187511 months ago

Verified

... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to ...

See full review

5.7159960188855 months ago

Verified

... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update ...

See full review

5.7159960190255 months ago

Verified

... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update inventory, prices, and availability across all platforms with just a few clicks. The real-time synchronization ensures that I never miss a beat, reducing the risk of overbooking or discrepancies. Customer support is exceptional, always prompt and helpful. The continuous updates and enhancements show that the team is committed to delivering the best possible experience for their users. Overall, SiteMinder's channel management feature has simplified my workload ...

See full review

Owner

5.7159960191573 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb​ was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never easy like this to operate ...

See full review

Sales & E-commerce manager

4.5547056967089 months ago

Verified

... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...

See full review

director

4.3288992452263 months ago

Verified

... It makes managing our accommodation much easier, saving time. It is very efficient and helps us increase the establishment's sales. ...

See full review

gerente

4.3288992453543 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

See full review

Gerente General

4.3288992454951 months ago

Verified

... It centralizes all the reservations into my hotel operations system, which makes things much easier for us since before all reservations had to be made manually. ...

See full review

Gerente General

4.3288992456257 months ago

Verified

... It centralizes all the reservations into my hotel operations system, which makes things much easier for us since before all reservations had to be made manually. ...

See full review

Gerente General

4.3288992457512 months ago

Verified

... It centralizes all the reservations into my hotel operations system, which makes things much easier for us since before all reservations had to be made manually. ...

See full review

Manager of Sales & Marketing

4.296641181365 months ago

Verified

... Develop the function to override rate plans on Opera Cloud. Timing of announcement on syncing error could be earlier. Response of the support can be faster. Show log of all activities including the rate changes and inventories ...

See full review

Manager of Sales & Marketing

4.2966411814889 months ago

Verified

... Develop the function to override rate plans on Opera Cloud. Timing of announcement on syncing error could be earlier. Response of the support can be faster. Show log of all activities including the ...

See full review

Manager of Sales & Marketing

4.2966411816174 months ago

Verified

... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...

See full review

Group E-Commerce Manager

4.2966411817522 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

4.2643831173675 months ago

Verified

... System improvement to provide a reliable and timely communication between channel managers to minimize the down time, otherwise, all good and little hotelier is improving ...

See full review

E-Commerce

4.2643831174925 months ago

Verified

... Easy to manage and stable ...

See full review

Operational Manager

4.1998669885902 months ago

Verified

... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...

See full review

Operational Manager

4.1998669887205 months ago

Verified

... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...

See full review

Rooms Division Manager

4.1998669888508 months ago

Verified

... Enhancing Distribution Efficiency with Improved Customization ...

See full review

Marketing Manager

4.1353508599586 months ago

Verified

... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...

See full review

Director of Operations

4.1030927955727 months ago

Verified

... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...

See full review

Ecommerce

4.1030927956997 months ago

Verified

... Add new feature to enable the property to implement automatic dynamic pricing per room type based on occupancy and room availability. ...

See full review

4.1030927958318 months ago

Verified

... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth of features and integrations it offers has significantly improved the operation ...

See full review

4.1030927959651 months ago

Verified

... A dynamic and intuitive solution for property management ...

See full review

Sales & Revenue

4.1030927960958 months ago

Verified

... Love to have total control in one screen. The Inventory is always up to date in real time -- I only have to do changes in one screen, to have all my channels up to date! simply Love it! ...

See full review

Reservas

4.1030927962358 months ago

Verified

... Reservations and revenue ...

See full review

Manager Assistant

4.0708347318485 months ago

Verified

... We, as a team, use site minder for a year, now, and we reached the conclusion that it makes our work easier, from the rate update to setting availabilyty, to reports and so on. ...

See full review

Front Office Manager

4.0708347319736 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708347321009 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708347322248 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708347323607 months ago

Verified

... #booking #revenue ...

See full review

Front Office Manager

4.0708347324873 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Director Revenue Management

4.0708347326169 months ago

Verified

... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low season. At this stage it is impossible to do it without disrupting the whole year structure. 2. I would love to have the Overrides ...

See full review

Director Revenue Management

4.0708347327427 months ago

Verified

... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...

See full review

4.0708347328693 months ago

Verified

... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types ...

See full review

Revenue Manager

3.9740605394444 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

See full review

Reservations

3.9740605395733 months ago

Verified

... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...

See full review

Reservations

3.9740605396968 months ago

Verified

... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...

See full review

Channel Distribution Supervisor

3.9418024753069 months ago

Verified

... I mainly use the Distribution interface, and after the system upgrade, I noticed that the system response is slower. Moreover, the already disconnected Rate Plans do not automatically display in red; I have to take manual ...

See full review

Revenue Manager

3.9418024754368 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Revenue Manager

3.9418024755626 months ago

Verified

... very efficient ...

See full review

AUDITOR DE INGRESOS

3.8772863466588 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations ...

See full review

AUDITOR DE INGRESOS

3.8772863467977 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance ...

See full review

AUDITOR DE INGRESOS

3.8772863469254 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payment ...

See full review

AUDITOR DE INGRESOS

3.8772863470538 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize ...

See full review

AUDITOR DE INGRESOS

3.8772863471789 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and no ...

See full review

AUDITOR DE INGRESOS

3.8772863473062 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...

See full review

Director of New Business Development

3.8450282829197 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

See full review

Distribution Manager

3.7482540895034 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

See full review

Sales Director

3.7482540896315 months ago

Verified

... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...

See full review

Sales Director

3.7482540897603 months ago

Verified

... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...

See full review

Sales Director

3.748254089885 months ago

Verified

... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...

See full review

E-Commerce Manager

3.6514798964684 months ago

Verified

... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its advanced distribution capabilities and dynamic rate management tools, our property has been able to optimize room availability and pricing in real-time across various platforms. This has resulted in a 38% increase in additional revenue, driven by better strategic rate setting. The automation and efficiency ...

See full review

Hotel & Marketing solutions

3.6514798966047 months ago

Verified

... This program makes the hotel's work much easier. It is very intuitive and easy to learn. With just one action you are sending information to all your collaborators. ...

See full review

Revenue Manager

3.6514798967413 months ago

Verified

... The easy, fast and hassle less to update rates and availability are useful for our team. Bulk update option is the favorite part. ...

See full review

Assistant Reservations & E-commerce Manager

3.457931509773 months ago

Verified

... The response time is quick. Harvey is helpful and assisted us in a high standard. The procedure is quick and cleared. ...

See full review

3.4256734453861 months ago

Verified

... It has good tools that help me make decisions, although it could improve and have more complete videos to better understand each section. ...

See full review

3.3934153810002 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

3.3934153811361 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

3.3934153812776 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

3.3934153814083 months ago

Verified

... We are a boutique hotel (16 rooms) and even so, I don't know what we would do without SiteMinder!! The channel managerworks perfectly, it's super convenient, easy to use and immediate. I have to add ...

See full review

Accommodation Manager

3.361157317018 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...

See full review

Accommodation Manager

3.3611573171431 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...

See full review

Operation Manager

3.3611573172678 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...

See full review

owner

3.328899252876 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

owner

3.3288992530156 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

FD

3.2321250595919 months ago

Verified

... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and ...

See full review

FD

3.2321250597177 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution ...

See full review

FD

3.2321250598421 months ago

Verified

... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and ...

See full review

Operations Manager

3.1676089309382 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking all of the channel / distribution options - Expedia, Booking.com, GDS, Direct Booking etc. They have a great system rolling out around managing Rates that takes the pressure of and allows you to focus on running your property. The tool ...

See full review

Operations Manager

3.1676089310674 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking all of the channel / distribution options - Expedia, Booking.com, GDS, Direct Booking etc. They have a great system rolling out around managing Rates that takes the pressure of and allows you to focus on running your property. The tool is dynamic ...

See full review

Channel & Distribution Manager

3.1353508666879 months ago

Verified

... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to ...

See full review

Environmental Manager

3.1353508668197 months ago

Verified

... The interface is user-friendly, allowing me to manage multiple booking platforms seamlessly. The real-time updates prevent over bookings and streamline my reservations, which has significantly ...

See full review

Owner

2.9418024798551 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals ...

See full review

Owner

2.9418024799847 months ago

Verified

... The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783 ...

See full review

Owner

2.9418024801109 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always rely on all rooms being handled ...

See full review

Group Distribution Manager

2.9095444157251 months ago

Verified

... Automation in channel manager mapping and enterprise reporting could be improved to assist client with their day to day task. ...

See full review

GSA

2.7805121578035 months ago

Verified

... If you can, please add more online travel agent into your system for hotel to increase sales opportunities. Thank you so much. ...

See full review

GSA

2.7805121579462 months ago

Verified

... - Convenience for all kinds of people - Easy to learn and use for the new staff - Always develop the system to be better ...

See full review

Ecommerce

2.7159960290423 months ago

Verified

... Very fast and friendly service. They always resolve queries and make improvements. ...

See full review

Ecommerce

2.7159960291723 months ago

Verified

See full review

Revenue Performance Manager

2.6837379647861 months ago

Verified

... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if you were getting your fair share of bookings through each channel. You can currently see which countries your bookings come from and which channels but on some OTAs you can compare that to a comp set. IIf you could do that across all channels and then be able to also identify which channels were performing better on what type of thing ie one does better with mobile, one does better with UK guests, one does better on a non refundable rate plan, this would be very powerful data to have in one location. have tried to add competitors in the rates section but it doesn't work. Not sure if this is a new addition? The ability to be able to load ...

See full review

Revenue Performance Manager

2.6837379649246 months ago

Verified

... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the ...

See full review

Hotel Manager

2.5869637715039 months ago

Verified

... When upgrading systems need to follow-up with the hotel partners. Once the system was updated there should be a training platform to understand all the functions. ...

See full review

E-Commerce Manager

2.5869637716305 months ago

Verified

... Basically everything is just fine, not much that I think could be improve on channel manager. Maybe SiteMinder could create a place for hotel to store the BAR tier, so that hotel can select from the ...

See full review

Revenue and Distribution Consultant

2.5869637717563 months ago

Verified

... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual Indicators: Use color coding or visual indicators (like a calendar icon) to show active and inactive rates, which can help users quickly identify which rates are currently valid. Filtering Options: Introduce filtering options to allow users to view rates by specific date ranges, enabling them to easily see which rates are available on any given day. Notifications ...

See full review

Revenue and Distribution Consultant

2.5869637718817 months ago

Verified

... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of ...

See full review

Reservation Supervisor

2.5869637720057 months ago

Verified

... SiteMinder Platform ...

See full review

E-commerce manager

2.586963772152 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

Customer Experience Development Manager

2.5869637722969 months ago

Verified

... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...

See full review

E-Distribution and Marketing

2.5869637724309 months ago

Verified

... It could be that i cannot go live on weekend and if i start the process on Friday, i have to get it done on Monday. so in this case, if that could be improved, it is great. ...

See full review

Revenue and Distribution Manager Asia

2.5869637725642 months ago

Verified

... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...

See full review

Ecommerce Manager

2.586963772693 months ago

Verified

... Siteminder’s channel manager has greatly simplified the management of our OTA connections. It allows us to update rates, availability, and restrictions seamlessly across all channels, saving ...

See full review

Hotel Manager

2.5547057083076 months ago

Verified

... Some support agents are not as helpful at times needing to repeat same issues repetitively. If the emails that show the case number could show the previous convesation, that would be a significant ...

See full review

Revenue Management

2.5547057084409 months ago

Verified

... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...

See full review

Revenue Management

2.5547057085674 months ago

Verified

... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...

See full review

Reservationa

2.5224476441797 months ago

Verified

... It makes order management simpler and clearer ...

See full review

Sales Manager

2.52244764431 months ago

Verified

... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...

See full review

Sales Manager

2.5224476444418 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would help reduce ...

See full review

Sales Manager

2.5224476445841 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...

See full review

Cluster Revenue

2.5224476447162 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Cluster Revenue

2.5224476448447 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Director

2.5224476449772 months ago

Verified

... LH- to improve group booking function , to have a PM folio for ease of maintaining group booking. To have audit trail as currently any user can check in and out . To have alert of due out rooms ...

See full review

Director

2.522447645106 months ago

Verified

... LH- to improve group booking function , to have a PM folio for ease of maintaining group booking. To have audit trail as currently any user can check in and out . To have alert of due out rooms ...

See full review

Digital marketing Manager

2.4901895807206 months ago

Verified

... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...

See full review

Supervisor

2.4901895808572 months ago

Verified

... Supervisor ...

See full review

Supervisor

2.490189580989 months ago

Verified

... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...

See full review

Director of Sales

2.457931516601 months ago

Verified

... Channel manager / Upselling Software ...

See full review

Director of Sales

2.4579315167354 months ago

Verified

... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Administrador de hotel

2.4579315168698 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant ...

See full review

Administrador de hotel

2.457931517015 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update ...

See full review

Manager

2.4579315171509 months ago

Verified

... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...

See full review

Manager

2.4579315172872 months ago

Verified

... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent code in Reservation Mappings segment could also be automatically ...

See full review

Ecommerce Manager

2.3611573238687 months ago

Verified

... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...

See full review

Ecommerce Supervisor

2.3611573240005 months ago

Verified

... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...

See full review

Ecommerce Supervisor

2.3611573241271 months ago

Verified

... Bar chart tools ...

See full review

Ecommerce Supervisor

2.3611573242637 months ago

Verified

... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...

See full review

Ecommerce Supervisor

2.3611573243903 months ago

Verified

... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...

See full review

Airbnb operator

2.3611573245199 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611573246505 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Consultant

2.3288992602673 months ago

Verified

... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution management, there are a few areas where enhancements could further enrich the user experience and functionality: Advanced Reporting and Analytics The reporting tools provided by SiteMinder are helpful but could be more detailed and customizable. Adding advanced analytics features, such as trend analysis or predictive insights, could empower users to make more data-driven decisions. Mobile App Functionality Although the platform works well on desktop, the mobile app could benefit from a more robust feature set. Enhancing the mobile experience with full access to all functionalities, such as rate management and deeper reporting, would allow users to manage operations on the go more effectively. Integration Depth SiteMinder integrates with a wide range of property management systems (PMS) and third-party platforms, but the depth of some integrations could be improved. Offering more seamless synchronization and additional customizations for specific integrations would enhance its versatility for different business needs. Automation ...

See full review

Sales & MArketing Manager

2.2966411958871 months ago

Verified

... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...

See full review

Sales & MArketing Manager

2.2966411960237 months ago

Verified

... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...

See full review

Revenue Manager

2.2643831316394 months ago

Verified

... Sometimes there will be a Slow Update situation, resulting in room status and room prices not being updated in real time, causing trouble on the hotel side. We hope this problem can be improved so that SiteMinder can become the most efficient Channel Manager. Also, I hope that the function of protecting the minimum price can be restored. In the past, as long as the minimum price was set, it could not be saved successfully, but now it can be saved and even sold, causing losses to the hotel. I've always thought this was a great feature and hope it can be restored. In addition, it is hoped that online ...

See full review

Senior House Manager

2.2643831317697 months ago

Verified

... Account Set Up & Assistance with Channel Plus ...

See full review

Director of Ecommerce

2.2643831319008 months ago

Verified

... User Friendly, Fast and easy to manage rate and inventory. Stable connectivity and can connect to many distribution channels both of B2B and B2C system. ...

See full review

Ecommerce

2.2321250675179 months ago

Verified

... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...

See full review

Ecommerce

2.2321250676583 months ago

Verified

... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...

See full review

e-Distribution Manager

2.1353508742589 months ago

Verified

... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in reporting. While the reports are helpful, more flexibility in customizing report templates to meet individual, cluster, and chain hotel needs would add significant value. Also, it would be great if SiteMinder can enable automated scheduling and delivery ...

See full review

FD

2.1353508743952 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. And help manage mapped room list even better. ...

See full review

E-Commerce Manager

2.1353508745255 months ago

Verified

... The platform is user friendly, reliable, and ensures seamless rate and availability updates across channels. The customer support team is responsive and helpful. ...

See full review

Revenue Management

2.135350874658 months ago

Verified

... SiteMinder Channel Manager provides a user-friendly platform that simplifies managing multiple booking channels in real-time. The automatic synchronization of rates and availability across all ...

See full review

Revenue Management

2.1353508747939 months ago

Verified

... SiteMinder Channel Manager provides a user-friendly platform that simplifies managing multiple booking channels in real-time. The automatic synchronization of rates and availability across all ...

See full review

Revenue Management

2.1353508749324 months ago

Verified

... SiteMinder Channel Manager provides a user-friendly platform that simplifies managing multiple booking channels in real-time. The automatic synchronization of rates and availability across all ...

See full review

Revenue Management

2.1353508750672 months ago

Verified

... While effective, the reporting tools could use more customization for specific property needs. Additionally, occasional synchronization delays can lead to temporary inaccuracies in inventory updates. ...

See full review

CEO

2.1353508752035 months ago

Verified

... SiteMinder has truly revolutionized the way we manage our hotel operations. Its intuitive interface and robust features have made channel management and booking integration seamless. The platform's ability to synchronize inventory across multiple OTAs in real-time has significantly reduced the risk of over bookings and manual errors. What stands out most is the ease of use combined with powerful analytics. The insights provided allow us to make data-driven decisions to optimize pricing and maximize revenue. Additionally, their support team is always quick to respond and incredibly knowledgeable, ensuring any questions or issues are resolved promptly. Since adopting SiteMinder, we’ve noticed a substantial improvement in operational ...

See full review

Freelancer

2.1353508753364 months ago

Verified

... SiteMinder has been a game-changer for our hotel management operations. Its user-friendly interface, seamless channel management, and real-time inventory synchronization have greatly improved ...

See full review

Senior Assistant Manager

2.0708347464341 months ago

Verified

... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...

See full review

Senior Assistant Manager

2.0708347465718 months ago

Verified

... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...

See full review

Senior Assistant Manager

2.0708347466988 months ago

Verified

... 1. 1 button click to close room allotments. 2. Easy to monitor for all room/OTA channel 3. Easy to standardize all the room rates for all OTA channel. ...

See full review

Senior Assistant Manager

2.0708347468242 months ago

Verified

... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...

See full review

Hotel Manager&Marketing

2.0708347469523 months ago

Verified

... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...

See full review

Vice President of Revenue Management

2.0385766825661 months ago

Verified

... SiteMinder’s Channel Manager offers revenue practitioners like me and my team, a centralized control over all distribution channels, with realtime updates for rates and room availability. It also automated inventory management with seamless integration with our Property Management System. Its advanced reporting and analytics provide us with insights into channel performance while maintaining rate parity management in ensuring consistent pricing. The platform also allows for the automation ...

See full review

Director of Sales

2.0385766826945 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Manager, E-Distributions

2.0063186183203 months ago

Verified

... Its a very easy to use platform with plently of channels to connect to. Managing rates and availability couldn't have been easier, which helped us managing our day to day tasks very smoothly. ...

See full review

Revenue management

2.0063186184494 months ago

Verified

... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbookings. It saves significant time by automatically ...

See full review

Revenue management

2.0063186185779 months ago

Verified

... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbookings. It saves significant time by automatically updating ...

See full review

Revenue management

2.0063186187089 months ago

Verified

... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights ...

See full review

Revenue management

2.0063186188396 months ago

Verified

... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbookings. It saves significant time by automatically updating availability ...

See full review

Ecommerce Manager

1.9418024899358 months ago

Verified

... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...

See full review

Ecommerce Manager

1.9418024900687 months ago

Verified

... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...

See full review

Cluster Director of Revenue and E-commerce

2.0063186192298 months ago

Verified

... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...

See full review

Sales - Ecommerce

2.0063186193589 months ago

Verified

... SiteMinder helps me to control room allotment to maximize revenue. real time update room and rates. It can provide insights into booking trends, occupancy rates, and revenue performance. ...

See full review

General manager

2.0063186194855 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

General manager

2.006318619608 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

Director of Revenue

2.0063186197443 months ago

Verified

... SiteMinder is an excellent choice for hotels or accommodations seeking to efficiently manage multiple sales channels. The system is fast, user-friendly, and backed by a responsive support team. ...

See full review

Revenue Manager

1.9095444263217 months ago

Verified

... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...

See full review

Revenue Manager

1.9095444264453 months ago

Verified

... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...

See full review

Assistant E-Commerce Manager

1.9095444265741 months ago

Verified

... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...

See full review

Revenue & Distribution Manager

1.9095444267014 months ago

Verified

... Siteminder channel manager is a user friendly system which is easy to navigate. The chatbot (AI agent and team) is prompt in responding to my questions. When the questions are more complex, the ...

See full review

Revenue & Distribution Manager

1.9095444268276 months ago

Verified

... Siteminder channel manager is a user friendly system which is easy to navigate. The chatbot (AI agent and team) is prompt in responding to my questions. When the questions are more complex, the ...

See full review

E-commerce executive

1.8772863624373 months ago

Verified

... Rate and inventory update. ...

See full review

Owner

1.8772863625691 months ago

Verified

... Reliable booking engine and channel manager (professional help during implementation), and easy to design and implement a complete attractive hotel website. ...

See full review

Regional director digital

1.877286362699 months ago

Verified

... Content management for the mapped channels and escalation of taking new channels onboard based on the requirement of the hotel chain. ...

See full review

Director of Revenue

1.8450282983091 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

See full review

Director

1.845028298433 months ago

Verified

... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are ...

See full review

Jefe de recepción

1.845028298557 months ago

Verified

... Intuitive and effective solution for sugarcane management ...

See full review

Sr Revenue Analyst

1.8127702341805 months ago

Verified

... To re-instate some old version mechanics as the new updates made certain process too manual when in the old version in single click can complete the task. ...

See full review

Director of Sales and Marketing

1.8127702343082 months ago

Verified

... The Best Channel Manager. ...

See full review

Sales Manager

1.8127702344336 months ago

Verified

... Optimize the strategy with real time insights. Easy access every channel in one place. ...

See full review

Revenue and Distribution Director Asia

1.8127702345602 months ago

Verified

... I would like to suggest adding a message box feature to allow users to submit cases and chat directly with support. ...

See full review

eCommerce Manager

1.8127702346845 months ago

Verified

... Great Landing Page Dashboard & Rate Plans Linkage ...

See full review

E-commerce

1.8127702348077 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map with OTAs, distribution ...

See full review

Ecommerce Manager

1.8127702349376 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127702350694 months ago

Verified

... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able to carry out the mappings directly and not having to depend on an advisor to activate it and be able to start ...

See full review

Revenue and Distribution Manager AU

1.812770235202 months ago

Verified

... Very easy to use, user friendly channel manager. I have been using this system for all the time i work in the hospitality either on operation, reservation and revenue. Very easy to set up, easy to connect to different channels, and now with ...

See full review

Revenueclick

1.7805121708165 months ago

Verified

... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...

See full review

Revenue and Distribution Executive - Asia

1.7805121709476 months ago

Verified

... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...

See full review

Revenue and Distribution Executive - Asia

1.7805121710801 months ago

Verified

... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...

See full review

Revenue and Distribution Executive - Asia

1.7805121712194 months ago

Verified

... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and integration with popular property management systems (PMS) user-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. The platform’s focus ...

See full review

Revenue and Distribution Executive - Asia

1.7805121713456 months ago

Verified

... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and integration with popular property management systems (PMS) user-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. The platform ...

See full review

Sales Coordinator

1.7805121714714 months ago

Verified

... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance ...

See full review

Director

1.7805121715965 months ago

Verified

... Channel Manager ...

See full review

E-commerce Manager

1.7805121717216 months ago

Verified

... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies (OTAs) & allowing us to manage availability ...

See full review

E-commerce Manager

1.7805121718481 months ago

Verified

... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies (OTAs) & allowing us to manage availability and pricing ...

See full review

Counter

1.7805121719788 months ago

Verified

... Quickly and accurately compile order information from each platform and update statistics. Simple and clear usage, all great! ...

See full review

Hotel Manager

1.7805121721083 months ago

Verified

... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...

See full review

Hotel Manager

1.7805121722357 months ago

Verified

... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...

See full review

General Manager

1.7805121723652 months ago

Verified

... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...

See full review

E commerce manager

1.651479914431 months ago

Verified

... User-Friendly Interface: The platform is intuitive and easy to use, making it simple to manage bookings and distributions.Comprehensive Integration: Seamlessly integrates with various PMS, RMS, and other hotel management systems, streamlining operations.Wide Channel Connectivity: Connects to a vast array of distribution channels, maximizing exposure and increasing bookings.Real-Time Updates: Ensures real-time updates on avai ...

See full review

eCommerce and Distribution Executive

1.6514799145613 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

Superiovisor - Ecommerce

1.6514799146912 months ago

Verified

... Can do mapping more than 1 rate plan in the same time. Disable OTAs rate plan automatically when the pricing setup incorrect. ...

See full review

Assistant Director of E-commerce

1.6514799148193 months ago

Verified

... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...

See full review

Assistant Manager Distribution Services

1.6514799149474 months ago

Verified

... 1. Hotel content distribution that matches majority Channels requirement 2. Can automate reports for channel/rate plan list for easy tracking ...

See full review

Cluster Ecommerce Manager

1.6514799150773 months ago

Verified

... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...

See full review

Assistant Manager, Revenue Management

1.6514799152031 months ago

Verified

... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. ...

See full review

Director of Sales & Ecommerce

1.6514799153364 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

See full review

Director of Sales & Ecommerce

1.6514799154641 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

See full review

Revenue Management

1.5869637865618 months ago

Verified

... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...

See full review

Revenue Management

1.5869637866861 months ago

Verified

... SiteMinder Channel Manager is easy to use ...

See full review

Revenue Management

1.5869637868123 months ago

Verified

... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...

See full review

commercial director

1.58696378694 months ago

Verified

... Need either a support portal to submit a ticket or an email to open a ticket. The support team is non existent. Very frustrating when you have a problem. ...

See full review

Director of sales and marketing

1.5547057225597 months ago

Verified

... At Almanity Hoi An Resort & Spa, we’ve been using SiteMinder's solutions, and the experience has been outstanding. SiteMinder has significantly streamlined our channel management process, saving us ...

See full review

Revenue Manager

1.5547057226863 months ago

Verified

... SiteMinder offers an intuitive interface that simplifies managing multiple OTA channels in one place. The platform's real-time updates ensure accurate availability and pricing, reducing the risk of overbooking. I appreciate the automated ...

See full review

Assistant Sales Manager

1.522447658299 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Assistant Sales Manager

1.5224476584233 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Front Office Manager

1.5224476585517 months ago

Verified

... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...

See full review

Director Of Revenue

1.6192218522304 months ago

Verified

... Maybe due to amount of data stored over times, however would be great to enhance the system speed as it getting slower now. Also, will be great to have the date auto populated once the bulk update ...

See full review

Assistant to Manager

1.6192218523622 months ago

Verified

... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...

See full review

E commerce Manager

1.4901895944288 months ago

Verified

... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up basic ...

See full review

E commerce Manager

1.490189594555 months ago

Verified

... Streamlined Success with Siteminder Booking Engine and Channel Manager ...

See full review

General Manager

1.4901895946804 months ago

Verified

... I will write a review about the use of the Channel Manager system for hotel operations. ...

See full review

General Manager

1.4256734657792 months ago

Verified

... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...

See full review

General Manager

1.4256734659211 months ago

Verified

... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...

See full review

General Manager

1.4256734660521 months ago

Verified

... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...

See full review

Respecto Comercial

1.4256734661798 months ago

Verified

... Ease of rate changes, distribution and Channel Plus You access more channels without having to map them one by one. ...

See full review

Respecto Comercial

1.4256734663026 months ago

Verified

... Being able to assign quotas to different channels. It would be easier to distribute the rooms and not have to create rooms per channel. ...

See full review

Revenue Manager

1.3934154019131 months ago

Verified

... The AI assistance did not recognize the request about GDS by SiteMinder and answered my query with information on OTA's, this could be improved. ...

See full review

Sales and Marketing Manager

1.3934154020411 months ago

Verified

... Problem less channel manager to optimize and manage your rates and inventory. ...

See full review

Group Revenue and Distribution Manager

1.3934154021767 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create ...

See full review

CEO

1.3611573377916 months ago

Verified

... Smooth Sailing with SiteMinder ...

See full review

Online Sales Manager

1.3611573379219 months ago

Verified

... SiteMinder seamlessly integrates with your in-house PMS using a reliable 2way interface, offering real-time updates and supportive task monitoring reports. ...

See full review

Central Systems

1.3611573380455 months ago

Verified

... SiteMinder is user friendly system as a Channel Manager, not much complicated to manage things in their environment, also can finds things easily. ...

See full review

E-Commerce Manager

1.3611573381702 months ago

Verified

... Supports seamless rate updates across multiple platforms. This will help in synchronizing rates and availability in real-time and Easy to connect. ...

See full review

Regional Revenue Manager

1.3611573382926 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and ...

See full review

Regional Revenue Manager

1.3611573384297 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and ...

See full review

Regional Revenue Manager

1.3611573385521 months ago

Verified

... Smart Rate Channel Technology ...

See full review

E-Commerce Manager

1.3611573386806 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

See full review

E-Commerce Manager

1.3611573388064 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

See full review

E-Commerce Manager

1.3611573389326 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

See full review

General Manager

1.3288992745445 months ago

Verified

... Easy to use and understand, accurate and save time. It is very useful to manager and support for revenue management. ...

See full review

Director - Global App Projects

1.3288992746812 months ago

Verified

... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its ...

See full review

Revenue and Reservation Manager

1.3288992748118 months ago

Verified

... This is good software tool that helps hotel manage room inventory, rate, managing sales effectively across many online distribution channels. ...

See full review

Cluster E-Commerce and Revenue Manager

1.3288992749391 months ago

Verified

... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...

See full review

ITM

1.3288992750672 months ago

Verified

... Siteminder provide the Hassel free integration, their system update to the client also good. While dealing with the account Manager is easy and they are helpful. ...

See full review

Director of Revenue Management, HQ

1.3288992751934 months ago

Verified

... While SiteMinder offers a highly robust and efficient platform, one area of improvement would be simplifying the mapping process. For new users or those unfamiliar with the system, the mapping setup ...

See full review

Director of Revenue Management, HQ

1.3288992753248 months ago

Verified

... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time ...

See full review

General Manager

1.3288992754727 months ago

Verified

... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...

See full review

Senior Distribution Sales Manager

1.3288992756145 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with vari ...

See full review

Senior Distribution Sales Manager

1.3288992757422 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates ...

See full review

Senior Distribution Sales Manager

1.3288992758733 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our ...

See full review

Revenue Management

1.3288992760006 months ago

Verified

... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it ...

See full review

Revenue Management

1.3288992761324 months ago

Verified

... User experience for Channel Managers system ...

See full review

General Manager

1.3288992762631 months ago

Verified

... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...

See full review

General Manager

1.3288992763885 months ago

Verified

... Allotment, it would be nice that the Siteminder can auto cut allotment once the booking occur. And another thing is the booking can be interface to our system. ...

See full review

VP Commercial Strategy

1.3288992765177 months ago

Verified

... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...

See full review

Distribution & Commercial System Executive

1.3288992766465 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...

See full review

Distribution & Commercial System Executive

1.3288992767779 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...

See full review

Distribution & Commercial System Executive

1.3288992769157 months ago

Verified

... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation reporting tool is also very helpful in assessing faulty bookings and reconciliation potential or wrongly assign ...

See full review

Distribution & Commercial System Executive

1.3288992770565 months ago

Verified

... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation reporting tool is also very helpful in assessing faulty bookings and reconciliation potential or wrongly assign ...

See full review

General Manager

1.3288992771957 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless ...

See full review

Revenue Analyst

1.3288992773249 months ago

Verified

... The mapping process can be improved with a bulk edit function, as currently, users need to map by rate plan and by channel. Having a bulk mapping option would significantly reduce the time-consuming ...

See full review

Revenue Analyst

1.3288992774552 months ago

Verified

... The mapping process can be improved with a bulk edit function, as currently, users need to map by rate plan and by channel. Having a bulk mapping option would significantly reduce the time-consuming ...

See full review

eCommerce and Distribution Manager

1.3288992775829 months ago

Verified

... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI ...

See full review

Revenue Manger

1.3288992777136 months ago

Verified

... Simple and easy to use ...

See full review

E-commerce

1.3288992778416 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

E-commerce

1.3288992779693 months ago

Verified

... Channel manager / Upselling Software ...

See full review

E-commerce

1.3288992780981 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

Reservation and Revenue Manager

1.3288992782266 months ago

Verified

... I would say everything is useful. I suggest to have the data analysis report sending out daily to hotel to check the information ...

See full review

Reservation and Revenue Manager

1.3288992783565 months ago

Verified

... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...

See full review

Reservation and Revenue Manager

1.3288992784872 months ago

Verified

... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...

See full review

B2B Online Assistant Sales Manager

1.3288992786137 months ago

Verified

... Promotional functions such as Minimum night, Early Bird, Free Night and Package or functions to update the cancellation policy. ...

See full review

Revenue and Distribution Manager Asia

1.3288992787388 months ago

Verified

... Siteminder makes managing hotel reservations and channel distribution incredibly easy with its intuitive interface. It saves time by automating updates across booking platforms, ensuring accurate ...

See full review

Managing Director

1.3288992788665 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield managements, the system also improves work ...

See full review

Managing Director

1.3288992789923 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform ...

See full review

Managing Director

1.3288992791226 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield managements, the system also improves ...

See full review

Revenue and Reservation Manager

1.2966412147386 months ago

Verified

... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966412148645 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. ...

See full review

E-commerce Supervisor

1.2643831504745 months ago

Verified

... 1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize ...

See full review

Assistant Manager for Online Distribution

0.97406056995333 months ago

Verified

... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: The interface is generally intuitive and user-friendly, making it easy to manage rates and inventory across multiple OTAs. Centralized Management: It provides a single platform to control all connected booking channels, saving time and reducing manual work. Real-Time Updates ...

See full review

Assistant Manager for Online Distribution

0.9740605700799 months ago

Verified

... User Interface: Simplify the dashboard to make navigation more intuitive for first-time users. Real Time Updates: Improve the speed and accuracy of rate and inventory synchronization across all connected channels. Reporting Features: Provide more detailed, customizable reports with visual analytics for performance tracking. Mobile App: Enhance mobile app functionality to allow for better on-the-go management of inventory, rates, and bookings. Error Management: Introduce more robust tools for identifying and resolving discrepancies between the system and connected channels. Bulk Updates: Enable bulk edits for rates and inventory across multiple channels with fewer steps. Integration: Expand seamless integrations with property management systems (PMS), customer relationship management (CRM) tools, and revenue management systems (RMS). Channel-Specific Features: Offer more customization options for individual OTA channels (e.g., rate plans, promotions, and content updates). Training and Support: Provide comprehensive tutorials, webinars, and 24/7 support to help users navigate advanced features. Dynamic Pricing Tools: Incorporate AI-driven dynamic pricing tools for real-time rate optimization based on market trends. Automation: Increase ...

See full review

Integrations

Limited

Hoteliers often emphasize the importance of integrations in SiteMinder's Channel Manager platform. Users appreciate the extensive range of integrations with various Property Management Systems (PMS), Online Travel Agencies (OTAs), and booking engines, which enhance the platform's functionality. Many hoteliers note that setting up these integrations is generally straightforward and does not require extensive technical knowledge, although some report occasional challenges that necessitate manual workarounds. The platform's ability to reliably and consistently sync data between systems is a critical feature that helps prevent overbookings and ensures that inventory and rates are accurately updated in real-time across multiple channels. Customization of integrations to meet specific business needs is a frequently mentioned advantage, allowing hoteliers to tailor connectivity to their unique operational requirements. However, some users express a desire for integrations with more niche platforms and local market systems, such as additional regional OTAs and payment gateways, to fully leverage SiteMinder's global reach.

Night auditor

13.26438320699 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

See full review

Night auditor

13.264383207181 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

See full review

Night auditor

13.264383207323 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

See full review

E-commerce Manager

13.264383207459 months ago

Verified

... Integration with AI-powered tools: SiteMinder could integrate with AI-powered tools for tasks such as revenue management, guest personalization, and marketing automation. This could help you further ...

See full review

Revenue Manager

13.264383207605 months ago

Verified

... The system can be mapped connectivity with various business partners. The system is designed to facilitate mapped connectivity with various business partners, allowing seamless integration and ...

See full review

Asst. E-commerce Manager

13.232125143238 months ago

Verified

... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...

See full review

Asst. E-commerce Manager

13.232125143381 months ago

Verified

... Optimizing distribution to channels and direct booking ...

See full review

Asst. Revenue Manager

13.232125143511 months ago

Verified

... Might be in some agent connected still not stable sometime they just can open even tho already make changes in siteminder. ...

See full review

Regional Online Distribution Manager

13.232125143651 months ago

Verified

... Integration with Guestline which is our main PMS. Without capavity to integraton, we have to do manual works to key reservations and update inventory ...

See full review

Regional Online Distribution Manager

13.232125143787 months ago

Verified

... Integration with Guestline which is our main PMS. Without capavity to integraton, we have to do manual works to key reservations and update inventory ...

See full review

Gérant

6.5547057890961 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate ...

See full review

Revenue Manager

6.4256735311593 months ago

Verified

... Chatbot within SiteMinder Channel Manager ...

See full review

Revenue Manager

6.4256735312866 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

See full review

Marketing and Sales Manager

6.4256735314139 months ago

Verified

... To better manage potential outages of the RMS, PMS, or even the channel manager itself, it would be beneficial to introduce several features. Firstly, a function that allows reservations to be pushed and updated to the PMS a second time, even after the initial collection by the PMS, would ensure data integrity during service disruptions. Additionally, the capability to export comprehensive reservation data (including rate plan information for each room booked, excluding credit card information) to an Excel spreadsheet, would greatly enhance data management and continuity. Finally, an option to upload rates and room availabilities through a spreadsheet would be invaluable during RMS or PMS outages, ensuring that operations can continue smoothly despite technical issues. Given the extensive data processing capabilities of channel managers in the hotel market, there is indeed potential for them to evolve into robust market intelligence tools. By aggregating and analyzing data from various sources such as bookings, pricing trends, guest demographics, and competitor analysis, channel managers can provide valuable insights. These insights could include demand forecasting, pricing optimization strategies, market trends, and competitive ...

See full review

Hospitality Ecommerce Consultant

6.4256735315408 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust ...

See full review

Hospitality Ecommerce Consultant

6.4256735316794 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notable feature is the SiteMinder Booking Engine, which integrates seamlessly with hotel websites to facilitate direct bookings. This engine not only improves the user experience for guests but also helps hotels increase their direct booking rates, thereby reducing the dependency on OTAs and the associated commission fees. The booking engine is customizable, mobile-friendly, and supports multiple languages and currencies, catering to a global audience. SiteMinder also offers insightful analytics and reporting tools that provide hoteliers with valuable data on booking trends, revenue performance, and market demand. These insights enable informed decision-making and strategic planning, helping hotels optimize their pricing strategies and promotional efforts. Moreover, SiteMinder's Global Distribution System (GDS ...

See full review

GM

6.2321251447077 months ago

Verified

... As one of the first Hotel-Partner in Germany. ...

See full review

GM

6.232125144832 months ago

Verified

... As one of the first Hotel-Partner in Germany. ...

See full review

GM

6.2321251449567 months ago

Verified

... As one of the first Hotel-Partner in Germany. ...

See full review

Owner

5.7159961128252 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb​ was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never easy like this to operate multi channels ...

See full review

Owner

5.7159961129533 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb​ was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never easy like this to operate multi ...

See full review

Owner

5.7159961130851 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first ...

See full review

SALES DEPARTMENT

5.6514799841816 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

See full review

SALES DEPARTMENT

5.6514799843063 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

See full review

SALES DEPARTMENT

5.6514799844325 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

See full review

Sales & E-commerce manager

4.5547057910099 months ago

Verified

... So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface. ...

See full review

General manager

4.4256735330828 months ago

Verified

... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...

See full review

General manager

4.4256735332699 months ago

Verified

... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...

See full review

Hotel operations and event manager

4.328899339857 months ago

Verified

... The customer support is quick and helpful. They have helped me several times with guest refunds or channel connections. It can connect to a lot of channels which is helpful ...

See full review

General Manager

4.3288993399851 months ago

Verified

... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...

See full review

General Manager

4.3288993401109 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

gerente

4.3288993402404 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet ...

See full review

gerente

4.3288993403782 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections ...

See full review

Manager of Sales & Marketing

4.2966412759894 months ago

Verified

... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...

See full review

Manager of Sales & Marketing

4.2966412761182 months ago

Verified

... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...

See full review

4.2966412762478 months ago

Verified

... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...

See full review

4.296641276374 months ago

Verified

... I've been using SiteMinder for five years with different hotel management systems, and while I've changed those I've always been very happy with them. ...

See full review

Group E-Commerce Manager

4.2966412765035 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Group E-Commerce Manager

4.2966412766443 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Group E-Commerce Manager

4.2966412767764 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Group E-Commerce Manager

4.2966412769082 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Assistant Managing Director

4.2966412770348 months ago

Verified

... The system offers an intuitive and user-friendly interface, making it extremely easy to navigate and use on a daily basis. SiteMinder seamlessly connects with numerous online travel agencies, ...

See full review

Assistant Managing Director

4.2966412771629 months ago

Verified

... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are ...

See full review

Assistant Managing Director

4.2966412772902 months ago

Verified

... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are ...

See full review

Assistant Managing Director

4.2966412774227 months ago

Verified

... The system offers an intuitive and user-friendly interface, making it extremely easy to navigate and use on a daily basis. SiteMinder seamlessly connects with numerous online travel agencies, ...

See full review

Assistant Managing Director

4.2966412775485 months ago

Verified

... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are ...

See full review

Corporate Senior Revenue & Distribution Manager

4.2966412776721 months ago

Verified

... Contact Center, Customer Service, Technical Support there is difficult for contact and I hope we will get along in the future. ...

See full review

General Manager

4.2966412777968 months ago

Verified

... The continuous integration issues are very frustrating. I don't have a lot to do with Siteminder so don't have a lot of feedback to give. ...

See full review

4.2643832134005 months ago

Verified

... Quick solution - channel manager communication with booking.com ...

See full review

E-Commerce

4.2643832135383 months ago

Verified

... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...

See full review

E-Commerce

4.2643832136638 months ago

Verified

... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...

See full review

E-Commerce

4.2643832137899 months ago

Verified

... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...

See full review

Director of Sales

4.264383213915 months ago

Verified

... More features like Auto yield rate according to occupancy, Separate inventory for each OTA in case the hotel wants to limited inventory for some specific OTA. ...

See full review

Director of Sales

4.2643832140435 months ago

Verified

... More features like Auto yield rate according to occupancy, Separate inventory for each OTA in case the hotel wants to limited inventory for some specific OTA. ...

See full review

Booking manager

4.1998670851366 months ago

Verified

... Issue with mapping ...

See full review

Manager

4.1676090207519 months ago

Verified

... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...

See full review

Manager

4.1676090208923 months ago

Verified

... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...

See full review

Manager

4.1676090210219 months ago

Verified

... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...

See full review

Ecommerce

4.1030928921177 months ago

Verified

... Great Channel Manager ...

See full review

Ecommerce

4.1030928922439 months ago

Verified

... A friendly user channel manager, interface with various online channel selections to optimize distribution, a very helpful support team, and simple reporting that’s easy to analyze. ...

See full review

Systems and Connectivity Manager

4.1030928923723 months ago

Verified

... ChannelManager resync ...

See full review

4.1030928925175 months ago

Verified

... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout of customer payment information, name of the booking ...

See full review

4.103092892652 months ago

Verified

... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth of features and integrations it offers has significantly improved the operation with the complementary ...

See full review

Ceo Hotel Solutions

4.1030928927834 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements ...

See full review

4.1030928929152 months ago

Verified

... Connect to VRBO! That is one channel that we are having to manager independently and we look forward to having everything in one place! ...

See full review

4.1030928930432 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

See full review

Manager Assistant

4.0708348286578 months ago

Verified

... We think that synchronization with the linked channels should be improved... But we don t know how much this matter is up to you! ...

See full review

Manager Assistant

4.0708348287967 months ago

Verified

... We think that synchronization with the linked channels should be improved... But we don t know how much this matter is up to you! ...

See full review

Manager Assistant

4.0708348289236 months ago

Verified

... We think that synchronization with the linked channels should be improved... But we don t know how much this matter is up to you! ...

See full review

Front Office Manager

4.0708348290487 months ago

Verified

... #booking #revenue ...

See full review

4.0708348291723 months ago

Verified

... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...

See full review

Reservations

3.9740606357463 months ago

Verified

... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...

See full review

Sales

3.9418025713695 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Sales

3.9418025715158 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Sales

3.9418025716573 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

See full review

Reservation Executive

3.9418025717895 months ago

Verified

... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...

See full review

Reservation Executive

3.9418025719179 months ago

Verified

... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...

See full review

Ingeniera Industrial

3.9418025720486 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

See full review

Ingeniera Industrial

3.9418025721841 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

See full review

Ingeniera Industrial

3.9418025723096 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

See full review

Senior Manager

3.9095445079215 months ago

Verified

... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...

See full review

Senior Manager

3.9095445080466 months ago

Verified

... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...

See full review

AUDITOR DE INGRESOS

3.8772864436589 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...

See full review

AUDITOR DE INGRESOS

3.8772864437877 months ago

Verified

... Excellent service ...

See full review

AUDITOR DE INGRESOS

3.8772864439251 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...

See full review

AUDITOR DE INGRESOS

3.8772864440532 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...

See full review

Jefa de Recepción y Reservas

3.877286444179 months ago

Verified

... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...

See full review

Jefa de Recepción y Reservas

3.8772864443141 months ago

Verified

... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...

See full review

Jefa de Recepción y Reservas

3.8772864444471 months ago

Verified

... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...

See full review

Jefa de Recepción y Reservas

3.877286444583 months ago

Verified

... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...

See full review

Reservation Team Leader

3.812770315681 months ago

Verified

... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...

See full review

IT-manager

3.8127703158128 months ago

Verified

... 1. The only online booking interface for Direct Book via PayPal doesn't work in my country, so I can't receive online payments 2. Limited support setting new channels up in Channel Manager (of ...

See full review

Sales Director

3.7482541869123 months ago

Verified

... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...

See full review

Sales Director

3.7482541870449 months ago

Verified

... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...

See full review

E-Commerce Manager

3.6514799936246 months ago

Verified

... Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder ...

See full review

Revenue Manager

3.6192219292496 months ago

Verified

... What I like most about Siteminder is that it is very easy to use, it does not require much intervention from the support area to use it, its connection is fast and its support is excellent. They add ...

See full review

Revenue Manager

3.6192219293817 months ago

Verified

... What could be improved would be the GDS implementation times. I am currently in the process and they are taking longer than usual. ...

See full review

Head of Distribution & Digital Marketing

3.5869638649978 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates; Include ...

See full review

Head of Distribution & Digital Marketing

3.5869638651333 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates; Include all partners ...

See full review

Head of Distribution & Digital Marketing

3.586963865267 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates; Include all partners like Sojern, AdRoll as well as many other metasearch ...

See full review

Gerente de Reservaciones

3.4901896718477 months ago

Verified

... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...

See full review

Gerente de Reservaciones

3.4901896719896 months ago

Verified

... Everything works very well, perhaps more training for integration with the PSM. The solution time in some cases is a bit slow. ...

See full review

Distribution Executibe

3.4579316076064 months ago

Verified

... We hope that the direct booking system can successfully implement nationality fencing, which would not only improve user experience but also ensure compliance with various regional regulations and ...

See full review

Director

3.3934154787063 months ago

Verified

... Grupo Premium tackles the challenge of portfolio optimization with SiteMinder ...

See full review

Reservations Manager

3.3611574143212 months ago

Verified

... Easy to set up pricing, connection to all channels, maintain the room type, so overall all the best for SiteMinder ...

See full review

Reservations Manager

3.3611574144497 months ago

Verified

... Easy to set up pricing, connection to all channels, maintain the room type, so overall all the best for SiteMinder ...

See full review

Accommodation Manager

3.3611574145856 months ago

Verified

... SiteMinder enables us to link all our OTAs with our PMS and helpful support ...

See full review

Accommodation Manager

3.3611574147166 months ago

Verified

... SiteMinder enables us to link all our OTAs with our PMS and helpful support ...

See full review

owner

3.3288993503244 months ago

Verified

... Siteminder support and follow up is great ...

See full review

owner

3.3288993504488 months ago

Verified

... Nothing. We have found Siteminder very easy to approach and they have given us great advise about opening up to new ideas and avenues to sell our rooms. ...

See full review

Reservation Manager

3.2643832215416 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

See full review

Head of Marketing

3.2643832216674 months ago

Verified

... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...

See full review

Head of Marketing

3.264383221797 months ago

Verified

... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...

See full review

Head of Marketing

3.2643832219232 months ago

Verified

... Payment integration for Latin America. They currently use a platform (PayPal) that is not popular in our country, which implies higher costs that are not so attractive. If they integrate a platform ...

See full review

Head of Marketing

3.2643832220475 months ago

Verified

... Payment integration for Latin America. They currently use a platform (PayPal) that is not popular in our country, which implies higher costs that are not so attractive. If they integrate a platform ...

See full review

Revenue/Operations

3.2321251576538 months ago

Verified

... The availability of the support team and their knowledge, or willingness to resolve the issue by liaising with the relevant departments within the organization. ...

See full review

FD

3.23212515778 months ago

Verified

... Channel manager ...

See full review

FD

3.2321251579077 months ago

Verified

... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and implement in the channel manager? This would help us optimize some of our distribution tasks, review other options and forms ...

See full review

FD

3.2321251580447 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety ...

See full review

FD

3.2321251581724 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast with the rules that can be implemented on each channel. The speed with which each channel receives the information is almost immediate. In addition to OTAs and certain TTOs, we recently added ...

See full review

E-Commerce & Reservation Manager

3.1998670937866 months ago

Verified

... SiteMinder has been an excellent platform for managing our bookings efficiently across multiple channels. As a booking engine, it offers a user-friendly interface for both guests and staff, making direct bookings smooth and straightforward. The channel manager feature has been particularly helpful in synchronizing our room availability across various OTAs, reducing over bookings and manual errors. Additionally, the metasearch ...

See full review

Operations Manager

3.1676090294011 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking ...

See full review

Operations Manager

3.1676090295337 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key ...

See full review

Operations Manager

3.1676090296636 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking ...

See full review

Operations Manager

3.1676090298029 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian ...

See full review

Operations Manager

3.1676090299287 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution ...

See full review

Operations Manager

3.1676090300545 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking all of the channel / distribution options - Expedia, Booking.com, GDS, Direct Booking etc. They have a great system rolling out around managing Rates that takes the pressure of and allows you to focus on running your property. The tool is dynamic, helps you manage pricing and keeps you up to date without being on the computer. When we have had issues with Siteminder, around a syncing issue or room not mapping ...

See full review

Channel & Distribution Manager

3.1353509656635 months ago

Verified

... Simple to use and amazing tech support! ...

See full review

Channel & Distribution Manager

3.1353509657889 months ago

Verified

... The ability to map one rateplan to different ratecodes in your PMS based on the agent. This can be done but must be done by Siteminder, not the customer. ...

See full review

Office Manager

2.9740606433445 months ago

Verified

... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...

See full review

Office Manager

2.9740606434677 months ago

Verified

... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...

See full review

Owner

2.9418025790759 months ago

Verified

... The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783 ...

See full review

Hotel Operations Manager

2.9095445147024 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide ...

See full review

Front desk

2.7805122567664 months ago

Verified

... Channel managers is my favorite tool to use and it's easily to control and all the platform connection is fast and always no have difficulty to worry. ...

See full review

Revenue Specialist

2.7482541923775 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2.7482541925101 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Manager

2.7482541926381 months ago

Verified

... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...

See full review

Manager

2.7482541927643 months ago

Verified

... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...

See full review

Revenue Performance Manager

2.6837380638628 months ago

Verified

... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if you were getting your fair share of bookings through each channel. You can currently see which countries your bookings come from and which channels but on some OTAs you can compare that to a comp set. IIf you could do that across all channels and then be able to also identify which channels were performing better on what type of thing ie one does better with mobile, one does better with UK guests, one does better on a non refundable rate plan, this would be very powerful data to have in one location. have tried to add competitors in the rates section but it doesn't work. Not sure if this is a new addition? The ability to be able to load and control OTA promotions such as members, mobile deals, international deals etc from SiteMinder to ensure parity ...

See full review

Sales Manager

2.6837380639893 months ago

Verified

... - Easy to use - Efficient customer support - Quick update in all OTA channels - regular upgrade or mantaince. ...

See full review

Hotel Manager

2.5869638705664 months ago

Verified

... The Channel Manager, Tech Support and service of the agent Katrina was a great help. Thank you. Provided necessary help. ...

See full review

E-commerce manager

2.586963870703 months ago

Verified

... Easy for implement new channel and always smooth distribution "It’s easy to implement new channels, ensuring a smooth distribution process for all updates and communications across platforms." ...

See full review

Online Marketing Supervisor

2.5869638708289 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Online Marketing Supervisor

2.5869638709543 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Online Marketing Supervisor

2.5869638710801 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

E-commerce Manager

2.5869638712097 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their ...

See full review

E-commerce Manager

2.5869638713407 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their products, like the Channel Manager and Booking Engine, to be very reliable. Having tried several ...

See full review

Revenue and Distribution Manager Asia

2.5869638714774 months ago

Verified

... It would be appreciated if a full sync button could be implemented for synchronizing the rates and inventory of each channel, instead of informing the SiteMinder team to proceed with the full sync, or I need to address ...

See full review

Ecommerce Manager

2.5869638716036 months ago

Verified

... Siteminder’s channel manager has greatly simplified the management of our OTA connections. It allows us to update rates, availability, and restrictions seamlessly across all channels, saving ...

See full review

Revenue Management

2.5547058072121 months ago

Verified

... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...

See full review

Revenue Management

2.5547058073395 months ago

Verified

... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...

See full review

Revenue Management

2.5547058074657 months ago

Verified

... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...

See full review

Revenue Management

2.5547058076004 months ago

Verified

... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...

See full review

Sales Manager

2.5224477432101 months ago

Verified

... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...

See full review

Sales Manager

2.5224477433378 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...

See full review

Sales Manager

2.5224477434689 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...

See full review

Sales Manager

2.5224477436022 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...

See full review

Sales Manager

2.522447743731 months ago

Verified

... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...

See full review

Cluster Revenue

2.5224477438549 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Cluster Revenue

2.5224477439972 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Cluster Revenue

2.5224477441256 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Cluster Revenue

2.5224477442525 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Manager, Yield & Revenue

2.5224477443791 months ago

Verified

... Easy to use channel manager for controlling rates and availability of variety OTA ...

See full review

Manager, Yield & Revenue

2.5224477445038 months ago

Verified

... Easy to use channel manager for controlling rates and availability of variety OTA ...

See full review

FD

2.4901896801303 months ago

Verified

... I think for now SiteMinder has always developed programs every year and they keep growing and I have nothing to complain about it now, it all good. ...

See full review

Senior Manager, Revenue Manager

2.4901896802752 months ago

Verified

... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy ...

See full review

2.4901896804204 months ago

Verified

... One area for potential improvement with SiteMinder would be API Integration. Offering a more open API would allow for even greater customization and automation, enabling deeper integrations with ...

See full review

2.490189680544 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expand ...

See full review

Cluster IT Manager

2.4579316161526 months ago

Verified

... SiteMinder provides all solutions the hotel needs , the products are easy to use , with intuiative SiteMinder provides all solutions the hotel needs, the products are easy to use, with intuitive design. SiteMinder can also interface well with the Opera Cloud PMS with help us to connect ...

See full review

Administrador de hotel

2.4579316162784 months ago

Verified

... There are some retail channels that have not yet achieved Channel Manager integration. However, on a global level, if SiteMinder does not have the ability to map it, no other online hotel management ...

See full review

Manager

2.4579316164098 months ago

Verified

... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...

See full review

Manager

2.457931616536 months ago

Verified

... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...

See full review

Gerente General

2.4256735521483 months ago

Verified

... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...

See full review

Ecommerce Manager

2.3611574232456 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.361157423371 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.3611574235025 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.3611574236406 months ago

Verified

... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...

See full review

Airbnb operator

2.3611574237847 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611574239161 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611574240446 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611574241741 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611574243052 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611574244336 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611574245606 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611574246882 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611574248144 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611574249384 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Hotel Manager

2.3611574250769 months ago

Verified

... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...

See full review

Consultant

2.3288993606885 months ago

Verified

... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution management, there are a few areas where enhancements could further enrich the user experience and functionality: Advanced Reporting and Analytics The reporting tools provided by SiteMinder are helpful but could be more detailed and customizable. Adding advanced analytics features, such as trend analysis or predictive insights, could empower users to make more data-driven decisions. Mobile App Functionality Although the platform works well on desktop, the mobile app could benefit from a more robust feature set. Enhancing the mobile experience with full access to all functionalities, such as rate management and deeper reporting, would allow users to manage operations on the go more effectively. Integration ...

See full review

Corporate Director of Revenue The Phala Group.

2.3288993608132 months ago

Verified

... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...

See full review

Corporate Director of Revenue The Phala Group.

2.3288993609405 months ago

Verified

... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...

See full review

Corporate Director of Revenue The Phala Group.

2.3288993610652 months ago

Verified

... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...

See full review

Corporate Director of Revenue The Phala Group.

2.328899361191 months ago

Verified

... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...

See full review

Corporate Director of Revenue The Phala Group.

2.3288993613239 months ago

Verified

... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be shortened ...

See full review

Revenue Management Director

2.328899361449 months ago

Verified

... - UX- very user friendly - Mapping and settings simplicity - Customer and support service - Multiproperty - Wide range of connections available ...

See full review

Sales & MArketing Manager

2.2966412970587 months ago

Verified

... It would be very useful for us to connect with the OTA's that are not connected to the reservayon notification from the system. ...

See full review

Sales & MArketing Manager

2.296641297186 months ago

Verified

... It would be very useful for us to connect with the OTA's that are not connected to the reservayon notification from the system. ...

See full review

IT Manager

2.2643832327946 months ago

Verified

... Siteminder Services & functionality ...

See full review

Revenue & Digital Marketing Specialist

2.2643832329279 months ago

Verified

... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...

See full review

Director of Ecommerce

2.2643832330597 months ago

Verified

... User friendly, Stable connection ...

See full review

Director of Ecommerce

2.264383233187 months ago

Verified

... User Friendly, Fast and easy to manage rate and inventory. Stable connectivity and can connect to many distribution channels both of B2B and B2C system. ...

See full review

Director of Ecommerce

2.2643832333098 months ago

Verified

... User Friendly, Fast and easy to manage rate and inventory. Stable connectivity and can connect to many distribution channels both of B2B and B2C system. ...

See full review

Revenue Manager

2.2321251689184 months ago

Verified

... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...

See full review

FD

2.1353509754925 months ago

Verified

... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...

See full review

Cluster Revenue Analyst

2.1030929110999 months ago

Verified

... A Reliable Channel Manager for Seamless Hotel Operations ...

See full review

Sales Manager

2.1030929112291 months ago

Verified

... User friendly, responsive support staff and great reporting details & marketing features with Direct Bookings. Offers great pricing. Love the GDS integration. ...

See full review

Senior Assistant Manager

2.0708348468354 months ago

Verified

... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...

See full review

Assistant Business Development/Operation Manager

2.0708348469605 months ago

Verified

... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...

See full review

Assistant Business Development/Operation Manager

2.0708348470863 months ago

Verified

... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...

See full review

E-Commerce executive

2.0385767826994 months ago

Verified

... Channel Manager Integration ...

See full review

E-Commerce executive

2.0385767828364 months ago

Verified

... Site minders allows hotels to manage their inventory and rates across multiple platforms from one central location, reducing the risk of overbooking and saving time. ...

See full review

E-Commerce executive

2.0385767829603 months ago

Verified

... Channel Manager Integration ...

See full review

Asst. Revenue Manager

2.0385767830918 months ago

Verified

... I have had a very positive experience using SiteMinder, particularly with its Booking Engine and Channel Manager.Both products are excellent, and the setup process was straightforward. The user interface is clear, intuitive, and easy to navigate, making it simple to get everything up and running without any complications. One of the standout features for me has been the seamless connectivity. I have never experienced any delays, and everything operates in real time. The push of updates across platforms is incredibly fast, ensuring that all information is synchronized ...

See full review

Director of Sales

2.0385767832314 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Director of Sales

2.0385767833565 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Revenue Manager

2.0063187189707 months ago

Verified

... It's very easy to use the SiteMinder and they also have a very great support team. Always update the features.SiteMinder is highly user-friendly, complemented by an excellent support team. ...

See full review

Manager, E-Distributions

2.0063187191051 months ago

Verified

... Its a very easy to use platform with plently of channels to connect to. Managing rates and availability couldn't have been easier, which helped us managing our day to day tasks very smoothly. ...

See full review

Manager, E-Distributions

2.0063187192496 months ago

Verified

... Some opportunity for improvements is that sometimes connectivity with PMS can be a bit slow and reservations are not sent instantly when receiving the bookings. ...

See full review

Ecommerce Manager

1.9418025903457 months ago

Verified

... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...

See full review

Ecommerce Manager

1.9418025904719 months ago

Verified

... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...

See full review

Ecommerce Manager

1.9418025906007 months ago

Verified

... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...

See full review

Cluster Director of Revenue and E-commerce

2.0063187197633 months ago

Verified

... SiteMinder could enhance reporting features, offer more customization options, improve system speed, provide stronger integrations, and streamline user interface navigation. ...

See full review

Director of Revenue

2.0063187199026 months ago

Verified

... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This ...

See full review

Director of Revenue

2.0063187200284 months ago

Verified

... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This ...

See full review

Director of Revenue

2.0063187201538 months ago

Verified

... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This creates ...

See full review

E-Commerce & Admin. Executive

2.0063187202808 months ago

Verified

... Addressing OTA Update Delays ...

See full review

E-Commerce & Admin. Executive

2.0063187204036 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...

See full review

E-Commerce & Admin. Executive

2.0063187205302 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received ...

See full review

E-Commerce & Admin. Executive

2.0063187206691 months ago

Verified

... Addressing OTA Update Delays ...

See full review

E-Commerce & Admin. Executive

2.0063187207953 months ago

Verified

... Addressing OTA Update Delays ...

See full review

E-Commerce & Admin. Executive

2.0063187209241 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...

See full review

E-Commerce & Admin. Executive

2.0063187210517 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details ...

See full review

General Manager

1.9740606566655 months ago

Verified

... Nothing much but should be able to connect to all PMS systems. At the same time all Agents should be able to connect to Site-minder. ...

See full review

General Manager

1.9740606568029 months ago

Verified

... Nothing much but should be able to connect to all PMS systems. At the same time all Agents should be able to connect to Site-minder. ...

See full review

Revenue Manager

1.9095445278954 months ago

Verified

... Hassle free Channel Manager ...

See full review

General Manager

1.9095445280242 months ago

Verified

... Connection delivery. Sometimes booker book and then make amendments immediately, causing booking unable to be delivered and manual reservation need to be created. ...

See full review

Revenue Manager

1.90954452815 months ago

Verified

... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...

See full review

Director of Sales and Marketing

1.9095445282788 months ago

Verified

... Booking Engine simplified and more E wallet option ...

See full review

SVP Global distribution

1.9095445284091 months ago

Verified

... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...

See full review

SVP Global distribution

1.9095445285488 months ago

Verified

... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...

See full review

SVP Global distribution

1.9095445286832 months ago

Verified

... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...

See full review

SVP Global distribution

1.9095445288157 months ago

Verified

See full review

Hotel Manager

1.9095445289449 months ago

Verified

... Can handle hotel websites and properly control hotel inventory and rates. can increase revenue and direct booking for more chances to improve. ...

See full review

Hotel Manager

1.9095445290696 months ago

Verified

... Can handle hotel websites and properly control hotel inventory and rates. can increase revenue and direct booking for more chances to improve. ...

See full review

Sales Manager

1.9095445292025 months ago

Verified

... You need to add a revenue manager, that will complete the perfect experience of the tool. Also a credit card processor for bookings. ...

See full review

Group Revenue Director

1.8772864648212 months ago

Verified

... SiteMinder is Most user friendly channel manager with seamless inventory distribution and wide range of OTA integrations available for Hotels to maximise revenue. ...

See full review

Reservation Manager

1.8772864649488 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Reservation Manager

1.8772864650765 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Reservation Manager

1.877286465199 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Reservation Manager

1.8772864653244 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Reservation Manager

1.8772864654499 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Reservation Manager

1.8772864655817 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Assistance Reservation Manager

1.8772864657071 months ago

Verified

... Rate Shopping is easier to check rate disparity. Booking Engine also easy to manage. Channel Manager has more partners to corporate with. ...

See full review

Owner

1.8772864658341 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...

See full review

General Manager

1.877286465964 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

General Manager

1.8772864660921 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

General Manager

1.8772864662328 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

Assitant Director of Sales

1.8450284018474 months ago

Verified

... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...

See full review

Assitant Director of Sales

1.8450284019743 months ago

Verified

... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...

See full review

Regional director digital

1.8772864666226 months ago

Verified

... SiteMinder has a very transparent mapping mechanism with a user friendly interface with great customer service for both hotel and channels. ...

See full review

E-Commerce Manager

1.8772864667533 months ago

Verified

... Mobile functionality: Enhanced mobile app features for better on the go management. Integration updates: Faster rollout of integrations with emerging OTAs and third-party systems. Training resources: ...

See full review

E-Commerce Manager

1.8772864668866 months ago

Verified

... Real time synchronization, User friendly interface, Reliable support, Comprehensive reporting. SiteMinder has been an invaluable tool for streamlining our online distribution. It simplifies managing room inventory and rates across multiple OTAs ...

See full review

Director of Sales & Marketing

1.8450284025078 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...

See full review

business owner

1.8127703381246 months ago

Verified

... Add some more languages ​​to the interface add a few more languages ​​to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...

See full review

business owner

1.8127703382549 months ago

Verified

... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...

See full review

Director of Sales and Marketing

1.8127703383867 months ago

Verified

... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...

See full review

E-commerce

1.812770338523 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map ...

See full review

Reservation

1.8127703386712 months ago

Verified

... The chanel manager could be in Thai language and when we have last 1 room sometimes it will over booking on 2 website (OTA) ...

See full review

VP Revenue & Distribution Asia

1.8127703388124 months ago

Verified

... Mapping with the Online Travel Agents (OTA) should be easier than this, especially Booking.com, Agoda.com, Expedia.com and Trip.com and etc. ...

See full review

Ecommerce Manager

1.8127703389509 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct ...

See full review

Ecommerce Manager

1.8127703390827 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct distribution of our rates with the different ...

See full review

Ecommerce Manager

1.8127703392137 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct distribution of our rates with the different commercial partners, as well as the large portfolio of agencies that we can reach through integration ...

See full review

Revenue and Distribution Manager AU

1.8127703393485 months ago

Verified

... Very easy to use, user friendly channel manager. I have been using this system for all the time i work in the hospitality either on operation, reservation and revenue. Very easy to set up, easy to connect ...

See full review

Revenue and Distribution Manager AU

1.8127703394878 months ago

Verified

... Very easy to use, user friendly channel manager. I have been using this system for all the time i work in the hospitality either on operation, reservation and revenue. Very easy to set up, easy to connect to different ...

See full review

Revenue and Distribution Executive - Asia

1.7805122751045 months ago

Verified

... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...

See full review

Assistant manager

1.7805122752307 months ago

Verified

... To include BnB management module between owner and host in the system for add on value for co host company. ...

See full review

E-commerce Manager

1.7805122753569 months ago

Verified

... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies ...

See full review

E-commerce Manager

1.7805122754835 months ago

Verified

... All good. SiteMinder awesome, be better and good service to integrated the system in the future. Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an ...

See full review

General Manager

1.7805122756116 months ago

Verified

... Optimize and useful program for hotel ...

See full review

Assistant Revenue Manager, Revenue Analysis

1.6514800176968 months ago

Verified

... Enabling API access. This can help us to enable updating of rates more seamlessly from our inhouse system, further increasing productivity. ...

See full review

Assistant Revenue Manager, Revenue Analysis

1.6514800178401 months ago

Verified

... Enabling API access. This can help us to enable updating of rates more seamlessly from our inhouse system, further increasing productivity. ...

See full review

E commerce manager

1.6514800179678 months ago

Verified

... User-Friendly Interface: The platform is intuitive and easy to use, making it simple to manage bookings and distributions.Comprehensive Integration: Seamlessly integrates with various PMS, RMS, and other hotel management systems, streamlining operations.Wide ...

See full review

eCommerce and Distribution Executive

1.6514800180963 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

Senior Revenue and Distribution Manager

1.6514800182232 months ago

Verified

... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...

See full review

Senior Revenue and Distribution Manager

1.6514800183486 months ago

Verified

... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...

See full review

Revenue Manager

1.6514800184793 months ago

Verified

... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their features to meet the evolving needs of the hospitality industry, ensuring that the platform remains relevant. Transparency and Communication: SiteMinder’s approach to engaging with suggestions is often transparent. They communicate how user suggestions are being handled, whether they are being implemented, reviewed, or require further discussion. This transparency builds trust and shows a commitment to continuous improvement. Focus on Integration: SiteMinder’s platform supports numerous ...

See full review

Assistant Director of E-commerce

1.6514800186048 months ago

Verified

... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...

See full review

Assistant Director of E-commerce

1.6514800187291 months ago

Verified

... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...

See full review

Ecommerce

1.6514800188549 months ago

Verified

... This helps hotels reach a wider audience by connecting and rates across multiple online channels, such as OTAs and booking engines. ...

See full review

Assistant Manager Distribution Services

1.6514800189785 months ago

Verified

... 1. Platform is user friendly 2. Support team is fast to respond 3. Support all major channels required 4. Reliable ...

See full review

Cluster Ecommerce Manager

1.6514800191133 months ago

Verified

... Channel managment in 1 click ...

See full review

Director of Sales & Ecommerce

1.6514800192563 months ago

Verified

... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...

See full review

E-commerce

1.5869638903614 months ago

Verified

... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional ...

See full review

Revenue & E-commerce Officer

1.5547058259778 months ago

Verified

... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...

See full review

Front Office Manager

1.5224477615939 months ago

Verified

... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search also to attract the guest from many platforms. The visibility my hotel is increasing to the travelers around the world. The live agent also was good to assist me when I have trouble with one of my channel, they assist me with promt action and giving solution. I optimize to always using SiteMinder as marketing tools and the demand of local market in semarang. SiteMinder can help me in reporting data, always provide the right time and accurate when I needed it, always real time to integrate ...

See full review

Director of Sales and Marketing, Australia

1.6192219552681 months ago

Verified

... Great Partnership between Site Minder and Kula Apartments ...

See full review

Ecommerce Manager

1.6192219554189 months ago

Verified

... The things that could be improved are the SiteMinder application because of it spending time to load everything in the application. ...

See full review

Asst. Sales Manager

1.6192219555477 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Asst. Sales Manager

1.6192219556769 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Asst. Sales Manager

1.6192219558031 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Asst. Sales Manager

1.6192219559319 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Group Revenue Manager

1.6192219560738 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. Customization Options: While the platform is user-friendly, advanced users might find the customization options for reports or integration ...

See full review

Sales manager

1.6192219562186 months ago

Verified

... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation ...

See full review

Sales manager

1.619221956359 months ago

Verified

... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the ...

See full review

Sales manager

1.6192219564871 months ago

Verified

... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the picture on all OTAs from a single ...

See full review

E commerce Manager

1.4901896985491 months ago

Verified

... Streamlined Success with Siteminder Booking Engine and Channel Manager ...

See full review

General Manager

1.4256735696386 months ago

Verified

... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...

See full review

General Manager

1.4256735697708 months ago

Verified

... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...

See full review

General Manager

1.425673569897 months ago

Verified

... Demand Plus and Booking Engine, very productive tools to keep eye on Compset and Revenue tracking. ...

See full review

General Manager

1.4256735700217 months ago

Verified

... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on Channel and individual ...

See full review

Chief Commercial Officer

1.3934155056313 months ago

Verified

... It would be good to be able to deploy GDS without needing to connect to channel manager. We are using the PMS channel manager for all channels and SiteMinder for GDS only. With the amount of hotels ...

See full review

Revenue Manager

1.3934155057534 months ago

Verified

... Information on how rates updated in the Channel Manager are reflected in the GDS. ...

See full review

Revenue Manager

1.3934155058781 months ago

Verified

... Information on how rates updated in the Channel Manager are reflected in the GDS. ...

See full review

Revenue Manager

1.3934155060137 months ago

Verified

See full review

Revenue Manager

1.3934155061406 months ago

Verified

... Information on how rates updated in the Channel Manager are reflected in the GDS. ...

See full review

Revenue Manager

1.393415506269 months ago

Verified

... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...

See full review

Revenue Manager

1.3934155063956 months ago

Verified

... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...

See full review

Sales and Marketing Manager

1.3934155065226 months ago

Verified

... Problem less channel manager to optimize and manage your rates and inventory. ...

See full review

Sales and Marketing Manager

1.3934155066458 months ago

Verified

... Problem less channel manager to optimize and manage your rates and inventory. ...

See full review

E-Commerce manager

1.3934155067723 months ago

Verified

... Excellent technology in channel managers. ...

See full review

Group Revenue and Distribution Manager

1.3934155068974 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934155070236 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934155071543 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934155072835 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934155074186 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Director of Distributions and Revenue

1.3611574430395 months ago

Verified

... User friendly. Stable connectivity which is can connectivity withe variance channel bot B2B and B2C and can integrate with many system. ...

See full review

Opera Cloud Education Specialist

1.3611574431743 months ago

Verified

... I love it. It is very flexible than other channel managers in the market, also have good connectivity with other revenue systems. ...

See full review

Opera Cloud Education Specialist

1.3611574433083 months ago

Verified

... I love it. It is very flexible than other channel managers in the market, also have good connectivity with other revenue systems. ...

See full review

Online Sales Manager

1.3611574434379 months ago

Verified

... SiteMinder is work well in 2way interface with our own in-house PMS. ...

See full review

Revenue Manager

1.3611574435652 months ago

Verified

... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...

See full review

Revenue Manager

1.3611574437018 months ago

Verified

... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...

See full review

Cluster E-Commerce Manager

1.3611574438314 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...

See full review

Cluster E-Commerce Manager

1.3611574439621 months ago

Verified

... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...

See full review

Revenue analyst

1.3611574440905 months ago

Verified

... Adding new payment methods such as bank transfers, e-wallets like RazerPay, and Touch ‘n Go would improve customer convenience significantly. ...

See full review

Revenue analyst

1.3611574442159 months ago

Verified

... User friendly ...

See full review

Revenue analyst

1.3611574443418 months ago

Verified

... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...

See full review

E-Commerce Manager

1.3611574444814 months ago

Verified

... Connectivity ...

See full review

E-Commerce Manager

1.3611574446065 months ago

Verified

... Connectivity ...

See full review

Regional Revenue Manager

1.3611574447312 months ago

Verified

... I've seen in the current market that there are a lot of integrative function tools in one platform for hoteliers. I truely believe Siteminder can be a successful platform at ease of use that ...

See full review

Regional Revenue Manager

1.3611574448596 months ago

Verified

... I've seen in the current market that there are a lot of integrative function tools in one platform for hoteliers. I truely believe Siteminder can be a successful platform at ease of use that ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611574449858 months ago

Verified

... Friendly user & easy mapping integration between system and agents both B2C and B2B partners, easy to manage room inventory. ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611574451128 months ago

Verified

... Friendly user in terms of managing inventory with all B2C and B2B agents. ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611574452453 months ago

Verified

... Friendly user in terms of managing inventory with all B2C and B2B agents. ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611574453719 months ago

Verified

... Friendly user in terms of managing inventory with all B2C and B2B agents. ...

See full review

E-Commerce Manager

1.3611574454962 months ago

Verified

... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...

See full review

E-Commerce Manager

1.3611574456213 months ago

Verified

... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...

See full review

E-Commerce Manager

1.3611574457486 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

See full review

E-commerce director

1.3288993813631 months ago

Verified

... SiteMinder review ...

See full review

General Manager

1.3288993815061 months ago

Verified

... Good and Compatible channel manager ...

See full review

Director - Global App Projects

1.3288993816495 months ago

Verified

... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its ...

See full review

Cluster E-Commerce and Revenue Manager

1.3288993817835 months ago

Verified

... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...

See full review

Cluster E-Commerce and Revenue Manager

1.3288993819194 months ago

Verified

... Good distribution Channel. ...

See full review

Cluster E-Commerce and Revenue Manager

1.3288993820527 months ago

Verified

... Good distribution Channel. ...

See full review

ITM

1.3288993821882 months ago

Verified

... Siteminder provide the Hassel free integration, their system update to the client also good. While dealing with the account Manager is easy and they are helpful. ...

See full review

Sales Manager

1.3288993823204 months ago

Verified

... The advantages of integration. ...

See full review

Sales Manager

1.3288993824474 months ago

Verified

... The advantages of integration. ...

See full review

Sales Manager

1.3288993825758 months ago

Verified

... The advantages of integration. ...

See full review

Senior Director of Distribution

1.3288993827024 months ago

Verified

... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs and that could offer us connectivity ...

See full review

Area Ecom Director

1.3288993828349 months ago

Verified

... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...

See full review

Area Ecom Director

1.328899382976 months ago

Verified

... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...

See full review

Cluster Director of eCommerce & Distribution - Anantara Oman and Mauritius

1.3288993831116 months ago

Verified

... The user interface is simple and easy to use. The mapping to all distribution channels is very straight forward and seamless. ...

See full review

General Manager

1.328899383243 months ago

Verified

... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...

See full review

Senior Distribution Sales Manager

1.328899383374 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various ...

See full review

Senior Distribution Sales Manager

1.3288993835077 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels ...

See full review

Revenue Management

1.3288993836361 months ago

Verified

... User experience for Channel Managers system ...

See full review

Revenue Management

1.328899383775 months ago

Verified

... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...

See full review

Ecommerce

1.3288993839057 months ago

Verified

... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...

See full review

Ecommerce

1.328899384039 months ago

Verified

... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...

See full review

Ecommerce

1.3288993841678 months ago

Verified

... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...

See full review

Ecommerce

1.3288993842951 months ago

Verified

... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...

See full review

VP Commercial Strategy

1.3288993844534 months ago

Verified

... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...

See full review

VP Commercial Strategy

1.328899384599 months ago

Verified

... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...

See full review

Distribution & Commercial System Executive

1.328899384733 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...

See full review

Distribution & Commercial System Executive

1.3288993848637 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...

See full review

Distribution & Commercial System Executive

1.3288993849951 months ago

Verified

... Seamless Distribution connectivity ...

See full review

Distribution & Commercial System Executive

1.3288993851251 months ago

Verified

... Seamless Distribution connectivity ...

See full review

General Manager

1.3288993852621 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates ...

See full review

eCommerce and Distribution Manager

1.3288993853943 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution ...

See full review

eCommerce and Distribution Manager

1.3288993855253 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings. The reporting and insights tools provide in-depth analysis into the booking data, allowing to track the performance of the connect ...

See full review

Revenue Manger

1.3288993856635 months ago

Verified

... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...

See full review

Revenue Manger

1.3288993858053 months ago

Verified

... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...

See full review

Revenue Manger

1.3288993859521 months ago

Verified

... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...

See full review

Revenue Manger

1.3288993860883 months ago

Verified

... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...

See full review

B2B Online Assistant Sales Manager

1.3288993862198 months ago

Verified

... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...

See full review

B2B Online Assistant Sales Manager

1.3288993863508 months ago

Verified

... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...

See full review

B2B Online Assistant Sales Manager

1.3288993864819 months ago

Verified

... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...

See full review

Reservation Manager

1.3288993866178 months ago

Verified

... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a phone or a connected ...

See full review

VP, Revenue Performance

1.3288993867705 months ago

Verified

... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...

See full review

VP, Revenue Performance

1.3288993869153 months ago

Verified

... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant advantage, enabling better ...

See full review

VP, Revenue Performance

1.3288993870602 months ago

Verified

... User-friendly interface and seamless integration with a wide range of OTAs and booking platforms. The ability to manage inventory and rates in real-time across multiple channels is incredibly ...

See full review

VP, Revenue Performance

1.3288993871938 months ago

Verified

... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...

See full review

Chief Operating Officer

1.3288993873297 months ago

Verified

... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...

See full review

Hotel Distribution and E-Commerce Executive

1.296641322957 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated and is difficult to navigate. While the UI design is commendable, there are areas where improvements could be made, particularly in terms of functionality and optimization. One key enhancement would be the ability to schedule the Override Multiplier for specific dates. For example, having the option to set an Override for a period such as December 28, 2024, to January 6, 2025, with a multiplier of 1.5 would offer more flexibility in pricing strategies. Additionally, an automatic removal feature for the Override Multiplier once the period ends would help streamline the process, reducing the need for manual intervention and ensuring that overrides are properly timed. Another area that could benefit from improvement is the GDS by SiteMinder interface, particularly the Extranet. The current design appears outdated and can be difficult to navigate, making it harder for users to efficiently distribute information across the channel. A more modern and intuitive design would enhance the experience of managing rates and availability, making it easier for users to complete tasks without frustration. This would contribute to better ...

See full review

Revenue Manager

1.2966413230895 months ago

Verified

... The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure. ...

See full review

Group director of business development

1.2643832587093 months ago

Verified

... Flexible, can use anytime, update real time, quickly to do mapping, easy to add new channel and update to be live. ...

See full review

Cluster Ecommerce Manager

1.264383258846 months ago

Verified

... 1. Integration with Additional, actually they covers a lot, there are still some niche platforms that aren’t fully integrated, which can cause some manual work. 2. Mobile App Functionality, The ...

See full review

Cluster E-commerce Manager

1.232125194462 months ago

Verified

... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...

See full review

Business Development Manager

1.1998671300814 months ago

Verified

... One area for improvement would be the payment gateway options. While SiteMinder offers robust functionality, I hope to see more local Malaysian payment gateways integrated into the system. Having ...

See full review

Assistant Manager for Online Distribution

0.9740606786029 months ago

Verified

... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...

See full review

Assistant Manager for Online Distribution

0.97406067873133 months ago

Verified

... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...

See full review

Ecommerce

29.19588104412 days ago

Verified

... SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and ...

See full review

Value

Uneconomical

Hoteliers often find SiteMinder's Channel Manager to offer high value due to its comprehensive feature set and ease of use. While some small hotels express concerns about pricing being slightly high, many users appreciate the software's capability to distribute rates and inventory efficiently across multiple channels, enhancing visibility and reducing overbooking risks. The potential for a good return on investment is noted, especially when considering the range of integrations it offers and its ability to simplify complex distribution processes. The intuitive interface and real-time updates contribute significantly to perceived value, making it a favored choice among hotel managers who prioritize operational efficiency and strategic insights.

Property Owner

13.264383317125 months ago

Verified

... The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform ...

See full review

Property Owner

13.264383317332 months ago

Verified

... The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform ...

See full review

Hotel Manager

13.264383317488 months ago

Verified

... SiteMinder has made us more flexible. Now we can easily react to seasonal changes in demand and update our rates across all channels in one system, saving at least eight hours of work per month. ...

See full review

Property Manager

13.264383317619 months ago

Verified

... How Villa Italia profited from switching to SiteMinder’s channel manager ...

See full review

Ecommerce

13.232125253236 months ago

Verified

... Very friendly system and very easy to operate compared to other channel managers. Make revenue growing up with distribution channel. ...

See full review

Ecommerce

13.232125253371 months ago

Verified

... Very friendly system and very easy to operate compared to other channel managers. Make revenue growing up with distribution channel. ...

See full review

Ecommerce

13.232125253508 months ago

Verified

... Rate competitors need to add more other OTAs from several local OTAs such as tiket.com, traveloka.com and others. If local OTAs can be added, insight will be broader, and strategies will be expanded ...

See full review

Ecommerce

13.232125253652 months ago

Verified

... Rate competitors need to add more other OTAs from several local OTAs such as tiket.com, traveloka.com and others. If local OTAs can be added, insight will be broader, and strategies will be expanded ...

See full review

Ecommerce Cluster

13.232125253782 months ago

Verified

... Very friendly system and very easy to operate compared to other channel managers . Make revenue growing up with distribution channel ...

See full review

Ecommerce Cluster

13.232125253915 months ago

Verified

... Very friendly system and very easy to operate compared to other channel managers . Make revenue growing up with distribution channel ...

See full review

Asst. E-commerce Manager

13.232125254048 months ago

Verified

... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...

See full review

Asst. E-commerce Manager

13.23212525418 months ago

Verified

... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...

See full review

Asst. E-commerce Manager

13.232125254309 months ago

Verified

... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...

See full review

Asst. E-commerce Manager

13.232125254446 months ago

Verified

... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...

See full review

Regional Online Distribution Manager

13.232125254577 months ago

Verified

... Distribution we can trust and recommend ...

See full review

Regional Online Distribution Manager

13.232125254714 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

See full review

Regional Online Distribution Manager

13.232125254848 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

See full review

General Manager

13.070834932396 months ago

Verified

... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...

See full review

President

12.61922202932 months ago

Verified

... Better oversight. Fraud protection like other booking sites afford their clients. Much better response time to fix the issues. And don't charge your client for bookings that are then fraudulent. ...

See full review

President

12.619222029468 months ago

Verified

... Fraudulent Charges Abundant ...

See full review

Receptionist

11.941802674762 months ago

Verified

... Great, but can be better. ...

See full review

CEO

9.9095446103827 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.9095446105134 months ago

Verified

... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ANY logs. Whether it's to do with connectivity, user changes etc. It's quite simply a disaster, what happened with this once ...

See full review

Gérant

6.5547059009752 months ago

Verified

... If only lies of omission could not be the rule, when you discover mandatory options to be present on search engines ...

See full review

Gérant

6.5547059011104 months ago

Verified

... If only lies of omission could not be the rule, when you discover mandatory options to be present on search engines ...

See full review

Gérant

6.5547059012395 months ago

Verified

... When SiteMinder ghosts you ...

See full review

Revenue Manager

6.4256736433091 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep ...

See full review

Marketing and Sales Manager

6.4256736434528 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure ...

See full review

Marketing and Sales Manager

6.4256736435947 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution ...

See full review

Marketing and Sales Manager

6.4256736437474 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability ...

See full review

Marketing and Sales Manager

6.4256736438844 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability accommodates various distribution strategies, facilitating growth and market ...

See full review

Marketing and Sales Manager

6.425673644014 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic ...

See full review

Marketing and Sales Manager

6.4256736441473 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability accommodates various distribution strategies, facilitating growth ...

See full review

Hospitality Ecommerce Consultant

6.4256736442787 months ago

Verified

... Siteminder is the best channel manager that we have tested and used extensively with all our clients and they all show a high degree of satisfaction. ...

See full review

Hospitality Ecommerce Consultant

6.4256736444265 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notable feature is the SiteMinder Booking Engine, which integrates seamlessly with hotel websites to facilitate direct bookings. This engine not only improves the user experience for guests but also helps hotels increase their direct booking rates, thereby reducing the dependency on OTAs and the associated commission fees. The booking engine is customizable, mobile-friendly, and supports multiple languages and currencies, catering to a global ...

See full review

Hospitality Ecommerce Consultant

6.4256736445647 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notable feature is the SiteMinder Booking Engine, which integrates seamlessly with hotel websites to facilitate direct bookings. This engine not only improves the user experience for guests but also helps hotels increase their direct booking rates, thereby reducing the dependency on OTAs and the associated commission fees. The booking engine is customizable, mobile-friendly, and supports multiple languages and currencies, catering to a global audience. SiteMinder also offers insightful analytics and reporting tools that provide hoteliers with valuable ...

See full review

Owner

6.328899451147 months ago

Verified

... It’s easy to use and once you’re set up, it’s a one-stop shop, Nigel said. ...

See full review

GM

6.2321252577341 months ago

Verified

... As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder ...

See full review

E-commerce & Sales Manager

6.1998671933501 months ago

Verified

... “SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said. ...

See full review

E-commerce & Sales Manager

6.1998671934853 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

E-commerce & Sales Manager

6.1998671936283 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

E-commerce & Sales Manager

6.199867193775 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

E-commerce & Sales Manager

6.1998671939094 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

E-commerce & Sales Manager

6.1998671940401 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

E-commerce & Sales Manager

6.1998671941715 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

Reservations Manager

6.1353510652815 months ago

Verified

... City Oasis Inn finds perfect partner with SiteMinder’s smart platform ...

See full review

Reservations Manager

6.1353510654249 months ago

Verified

... Unsure at this point in time ...

See full review

5.7159962268533 months ago

Verified

... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update inventory, prices, and availability across all platforms with just a few clicks. The real-time synchronization ensures that I never miss a beat, reducing the risk of overbooking ...

See full review

Owner

5.7159962269855 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more ...

See full review

Owner

5.7159962271248 months ago

Verified

... SiteMinder made my day ...

See full review

Owner

5.7159962272629 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing ...

See full review

SALES DEPARTMENT

5.6514800983681 months ago

Verified

... GREAT ...

See full review

ITM and Revenue Manager

4.5547059049489 months ago

Verified

... The number of days for pushing rates and inventory should extended from a maximum of seven hundred and fifty days to a minimum of 750 days. ...

See full review

Sales & E-commerce manager

4.5547059050795 months ago

Verified

... So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface. ...

See full review

Sales & E-commerce manager

4.5547059052083 months ago

Verified

... So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface. ...

See full review

General manager

4.4256736472749 months ago

Verified

... Website is very basic, although it's easy to set up. Should be payment intergration with PMS, this is the biggest let down. ...

See full review

revenue dept

4.328899453859 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

See full review

revenue dept

4.3288994539931 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

See full review

revenue dept

4.3288994541207 months ago

Verified

... I hope there is a Chinese interface option for the operation. Only in this way can we operate accurately and achieve maximum results. ...

See full review

director

4.3288994542496 months ago

Verified

... It makes managing our accommodation much easier, saving time. It is very efficient and helps us increase the establishment's sales. ...

See full review

director

4.3288994543828 months ago

Verified

... A magnificent channel manager ...

See full review

director

4.3288994545146 months ago

Verified

... It makes managing our accommodation much easier, saving time. It is very efficient and helps us increase the establishment's sales. ...

See full review

General Manager

4.3288994546707 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest messaging and reputation tools to my PMS will help us stay on top of reviews, and reporting based on key words will help us improve pain points as well as reward ...

See full review

General Manager

4.3288994548185 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

gerente

4.3288994549511 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet are very easy to set up and the mapping helps to keep everything up to date in the system. The changes to update rates are very easy depending on what you are looking for as a property, as well as the change is done immediately and in real time. What I like most in terms of innovation is the rate multiplier since this helps to work on the parity of rates in each channel. The insights report is excellent and helps a lot to evaluate how the market is moving and also helps to draw conclusions and statistics for the future. I think it is a very good tool which is on the right path to becoming one of the best ...

See full review

Manager of Sales & Marketing

4.2966413905671 months ago

Verified

... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...

See full review

4.2966413906907 months ago

Verified

... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...

See full review

4.2966413908259 months ago

Verified

... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...

See full review

PA of RM

4.2966413909543 months ago

Verified

... Impressed with the service ...

See full review

PA of RM

4.2966413910887 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very user-friendly. I highly recommend other business ...

See full review

Assistant Managing Director

4.2966413912205 months ago

Verified

... The system offers an intuitive and user-friendly interface, making it extremely easy to navigate and use on a daily basis. SiteMinder seamlessly connects with numerous online travel agencies, enhancing its utility for managing bookings and reservations. Overall, it provides a highly efficient and accessible ...

See full review

Corporate Senior Revenue & Distribution Manager

4.2966413913501 months ago

Verified

... Nice Hotel Tools ...

See full review

Corporate Senior Revenue & Distribution Manager

4.2966413914774 months ago

Verified

... This website mostly assists us to control all inventory, room rate I'm appreciated to continue with Siteminder as always. Thank you.This website primarily supports us in controlling all inventory and ...

See full review

General Manager

4.296641391626 months ago

Verified

... The ease of managing bookings for various third-party platforms, being able to manage inventory and black out availability for specific platforms at a time. Having everything managed in one place is ...

See full review

Owner

4.2966413917783 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across follows the same standards and ensure you have understood every point ...

See full review

E-Commerce

4.2643833273984 months ago

Verified

... Nothing to be improved. It is okay to use and easy to the access for other feature or any function. ...

See full review

Director of Sales

4.2643833275373 months ago

Verified

... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the ...

See full review

Director of Sales

4.2643833276759 months ago

Verified

... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the problem quicker ...

See full review

Operational Manager

4.1998671987933 months ago

Verified

... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...

See full review

Senior Sales Manager

4.1998671989259 months ago

Verified

... Need more variety templates and more features to showcase and present us from website design to achieve hotel desired outcome. ...

See full review

Senior Sales Manager

4.199867199058 months ago

Verified

... Need more variety templates and more features to showcase and present us from website design to achieve hotel desired outcome. ...

See full review

SM

4.167609134677 months ago

Verified

... Good support ...

See full review

Manager

4.1676091348159 months ago

Verified

... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...

See full review

Assistant Revenue Manager

4.135351070448 months ago

Verified

... Make everything easy for Hoteliers ...

See full review

Marketing Manager

4.1353510705888 months ago

Verified

... Siteminder is a Tool a Hotel cannot live without ...

See full review

Director of Operations

4.1030930062138 months ago

Verified

... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...

See full review

4.1030930063452 months ago

Verified

... A dynamic and intuitive solution for property management ...

See full review

Ceo Hotel Solutions

4.1030930064755 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not ...

See full review

Ceo Hotel Solutions

4.1030930066069 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especial ...

See full review

Ceo Hotel Solutions

4.1030930067462 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not ...

See full review

Ceo Hotel Solutions

4.1030930068817 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing depend ...

See full review

Ceo Hotel Solutions

4.1030930070202 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales strategy, providing a comprehensive platform that boosts conversion and improves the distribution of our rooms across multiple online sales channels. With its use, we have seen clear growth in our performance metrics and overall guest satisfaction. What I really love about SiteMinder is how easy and intuitive the platform is to use. The entire management process ...

See full review

Ceo Hotel Solutions

4.103093007152 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility ...

See full review

4.1030930072846 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

See full review

4.1030930074212 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

See full review

4.1030930075709 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

See full review

Reservas

4.1030930077065 months ago

Verified

... Reservations and revenue ...

See full review

Reservas

4.1030930078427 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

See full review

Director of Commercial Strategy

4.0708349434659 months ago

Verified

... Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder ...

See full review

Director of Commercial Strategy

4.0708349435992 months ago

Verified

... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has ...

See full review

Director of Commercial Strategy

4.0708349437425 months ago

Verified

... Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder ...

See full review

Front Office Manager

4.0708349438803 months ago

Verified

... #booking #revenue ...

See full review

Front Office Manager

4.0708349440237 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708349441532 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Director Revenue Management

4.0708349442917 months ago

Verified

... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...

See full review

Director Revenue Management

4.0708349444306 months ago

Verified

... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low ...

See full review

4.0708349445747 months ago

Verified

... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less confusion on what is connected. Using more how to guides on connectivity with rate plans on promotions ...

See full review

Revenue Manager

3.9740607511604 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

See full review

Reservations

3.9740607512858 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

See full review

Sales

3.9418026868955 months ago

Verified

... Good but not the best ...

See full review

Reservation Executive

3.9418026870243 months ago

Verified

... I sincerely appreciate the Solution Oriented Attitude, Patience and Professionalism of the Partner. User friendly commands were also helpful to identify the problem. ...

See full review

Revenue Manager

3.9418026871565 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Revenue Manager

3.9418026872853 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Ingeniera Industrial

3.94180268741 months ago

Verified

... Provide tutorials and self-help resources to help users get the most out of the channel and proactively resolve integration inconsistencies. ...

See full review

EcommerceCoordinator

3.9418026875414 months ago

Verified

... If you can provide any webinars (training sessions) spanish, it would be helpful to understand and take advantage of your platform. ...

See full review

EcommerceCoordinator

3.9418026876706 months ago

Verified

... If you can provide any webinars (training sessions) spanish, it would be helpful to understand and take advantage of your platform. ...

See full review

Revenue & Front Office Manager

3.90954462329 months ago

Verified

... Grün Resorts Bali relies on SiteMinder to support rapid growth ...

See full review

3.8772865589255 months ago

Verified

... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...

See full review

AUDITOR DE INGRESOS

3.8772865590674 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic ...

See full review

AUDITOR DE INGRESOS

3.8772865591973 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion ...

See full review

AUDITOR DE INGRESOS

3.8772865593268 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...

See full review

AUDITOR DE INGRESOS

3.8772865594545 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion ...

See full review

AUDITOR DE INGRESOS

3.8772865595893 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new ...

See full review

AUDITOR DE INGRESOS

3.8772865597207 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new source of income thanks to their service. They have never disappointed us with all their products and we will always be willing to expand ...

See full review

Jefa de Recepción y Reservas

3.8772865598466 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...

See full review

Jefa de Recepción y Reservas

3.8772865599746 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...

See full review

Gerente de sistemas

3.8772865600989 months ago

Verified

... I don't have any comments yet as I'm a new user, but compared to other channel managers I've used, I find it practical. ...

See full review

Revenue Manager

3.8772865602221 months ago

Verified

... Friendly and Practical ...

See full review

Director of New Business Development

3.8450284958501 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

See full review

3.845028495992 months ago

Verified

... We do not have anything at this moment. All fantastic this 4.5 years since we use it and we do like it. ...

See full review

Distribution Manager

3.7482543025792 months ago

Verified

... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...

See full review

Sales Director

3.7482543027076 months ago

Verified

... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...

See full review

Dra Comercial

3.6837381738038 months ago

Verified

... Everything was perfect, nothing to improve. ...

See full review

General Manager

3.6514801094135 months ago

Verified

... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...

See full review

General Manager

3.6514801095587 months ago

Verified

... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would help make it clearer on how to set your backend ...

See full review

General Manager

3.6514801096879 months ago

Verified

... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...

See full review

E-Commerce Manager

3.6514801098238 months ago

Verified

... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its advanced distribution capabilities and dynamic rate management tools, our property has been able to optimize room availability and pricing in real-time across various platforms. This has resulted in a 38% increase in additional revenue, driven by better strategic rate setting. The automation and efficiency offered by SiteMinder have also allowed us to focus more on delivering exceptional guest experiences while minimizing manual tasks related to online distribution. Its analytics and reporting tools provide valuable insights that help us make data-driven decisions, further enhancing our property’s performance in the competitive ...

See full review

E-Commerce Manager

3.6514801099526 months ago

Verified

... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its ...

See full review

Hotel & Marketing solutions

3.6514801100806 months ago

Verified

... A great show with a great support team. ...

See full review

Revenue Manager

3.6192220457053 months ago

Verified

... Strategic ally for my operation ...

See full review

Head of Distribution & Digital Marketing

3.5869639813209 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so ...

See full review

3.4901897879036 months ago

Verified

... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...

See full review

Gerente de Reservaciones

3.4901897880373 months ago

Verified

... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...

See full review

Assistant Reservations & E-commerce Manager

3.4579317236518 months ago

Verified

... I have nothing to complain about the service. The system and service are good so far. Oh one minus point because the chat function cannot use on laptop. ...

See full review

Revenue Performance Director

3.425673659266 months ago

Verified

... SiteMinder successfully helps Urban Rest expand global footprint and streamline operations ...

See full review

Revenue Performance Director

3.4256736594187 months ago

Verified

... SiteMinder successfully helps Urban Rest expand global footprint and streamline operations ...

See full review

Gerente de Mercadeo

3.4256736595546 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.4256736596797 months ago

Verified

... Sometimes the system is a bit slow, and it is difficult to log in, or they don't give us accurate data. ...

See full review

3.3934155952961 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times of need makes the service they provide to different clients easier and more reliable. For us, it has been a great improvement in the speed ...

See full review

3.3934155954409 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times of need makes the service they provide to different clients easier and more reliable. For us, it has been a great improvement in the speed of making reservations and having control over room availability even during times of high ...

See full review

3.3934155955851 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

Accommodation Manager

3.3611575311989 months ago

Verified

... Not clear who our account manager is so unsure who to direct non-support queries to. Recommending extra packages or add-ons needs to be clearer what the client can expect especially if it involves ...

See full review

Accommodation Manager

3.3611575313321 months ago

Verified

... Not clear who our account manager is so unsure who to direct non-support queries to. Recommending extra packages or add-ons needs to be clearer what the client can expect especially if it involves increased ...

See full review

Accommodation Manager

3.3611575314624 months ago

Verified

... Not clear who our account manager is so unsure who to direct non-support queries to. Recommending extra packages or add-ons needs to be clearer what the client can expect especially if it involves ...

See full review

Operation Manager

3.3611575315916 months ago

Verified

... Easy to use, quick to understand. ...

See full review

3.3611575317193 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

3.3611575318571 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

3.3611575319818 months ago

Verified

... Easy to use suite. With very nice reports about revenue , compitition etc ...

See full review

3.3611575321147 months ago

Verified

... Easy to use suite. With very nice reports about revenue , compitition etc ...

See full review

3.3611575322446 months ago

Verified

... Easy to use suite. With very nice reports about revenue , compitition etc ...

See full review

owner

3.3288994678607 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

owner

3.3288994679969 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

sales & Marketing

3.264383339095 months ago

Verified

... The service is very satisfying ...

See full review

sales & Marketing

3.2643833392201 months ago

Verified

... The service is very satisfying ...

See full review

FD

3.2321252748342 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain ...

See full review

FD

3.2321252749619 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast ...

See full review

FD

3.2321252750896 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast with the rules that can be implemented on each channel. The speed with which each channel receives the information is almost immediate ...

See full review

FD

3.2321252752143 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast with the rules that can be implemented on each channel. The speed with which each channel receives the information is almost immediate. In addition to OTAs and certain TTOs, we recently added the GDS part and this makes it easier for us to manage reservations by having everything centralized ...

See full review

E-Commerce & Reservation Manager

3.1998672108352 months ago

Verified

... While SiteMinder provides a solid overall experience, the reporting tools could benefit from further enhancements. More customizable reporting options would be helpful, especially when analyzing ...

See full review

Sales and Marketing Manager

3.1676091464456 months ago

Verified

... We use Channel Manager to improve our e-commerce management, and the analyze board of Channel Manager helps us to improve our business strategy and increase lots of production on each platforms! ...

See full review

Operations Manager

3.1676091465744 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost ...

See full review

Operations Manager

3.1676091467055 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676091468377 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676091469769 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution ...

See full review

E-commerce

3.1676091471046 months ago

Verified

... For the moment everything is perfect, perhaps adding more editing tools in the booking engine, more configuration options. ...

See full review

Environmental Manager

3.1353510827136 months ago

Verified

... The process of mapping new rates from third-party sources can still be cumbersome. It often requires multiple steps, leading to confusion and potential errors. A more streamlined approach would ...

See full review

Cluster Ecommerce Manager

3.0385768892944 months ago

Verified

... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...

See full review

Cluster Ecommerce Manager

3.0385768894198 months ago

Verified

... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...

See full review

Cluster Ecommerce Manager

3.0385768895467 months ago

Verified

... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...

See full review

Cluster Ecommerce Manager

3.038576889677 months ago

Verified

See full review

Cluster Ecommerce Manager

3.0385768898021 months ago

Verified

... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...

See full review

Cluster Ecommerce Manager

3.0385768899347 months ago

Verified

... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...

See full review

Cluster Ecommerce Manager

3.038576890062 months ago

Verified

... All good ...

See full review

revenue manager

3.0385768901953 months ago

Verified

... What I like most is how educational it is for the human eye when making a reservation and how easy it is to configure. ...

See full review

Office Manager

2.9740607613011 months ago

Verified

... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...

See full review

Office Manager

2.9740607614348 months ago

Verified

... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...

See full review

Revenue analyst

2.9740607615621 months ago

Verified

... Quick solutions to a week's worth of headache ...

See full review

Manager

2.9418026971722 months ago

Verified

... Customer service very friendly and efficient. Platform is easy to operate. And real time connect to sale and the market. ...

See full review

Manager

2.9418026973025 months ago

Verified

... Could lower the rate? It is getting more and more expensive year by year. Also, if we have more than one hotel could we get group discount? ...

See full review

Manager

2.9418026974287 months ago

Verified

... Could lower the rate? It is getting more and more expensive year by year. Also, if we have more than one hotel could we get group discount? ...

See full review

Group Distribution Manager

2.9095446330402 months ago

Verified

... Innovative ...

See full review

Revenue & Member Experience Manager

2.9095446331799 months ago

Verified

... Nothing could be improved, the whole service is easy to use and the interface is simple. One improvement could be more functionality on the App? ...

See full review

Agencia de Markegint

2.8127704397588 months ago

Verified

... Useful and practical ...

See full review

Agencia de Markegint

2.8127704398932 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

See full review

Agencia de Markegint

2.8127704400269 months ago

Verified

... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...

See full review

GSA

2.7805123756489 months ago

Verified

... - Convenience for all kinds of people - Easy to learn and use for the new staff - Always develop the system to be better ...

See full review

GSA

2.7805123757949 months ago

Verified

... Have been using it for more than 5 years and will definitely continue to use it. ...

See full review

E-Commerce Manager

2.7482543114244 months ago

Verified

... Timing, understand the issue well, friendly, give more insight, easy access, friendly and managed to solve easily. user friendly platform. ...

See full review

Revenue Specialist

2.7482543115479 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Revenue Specialist

2.7482543116719 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Manager

2.7482543118 months ago

Verified

... Number 1 Software for hotel channel manager ...

See full review

Assistant Director of Sales

2.7159962474096 months ago

Verified

... In the first year, the proportion of online bookings increased dramatically, from just 30% to 60%. Direct bookings also rose by 10% compared to the previous year. ...

See full review

Revenue Performance Manager

2.6837381830582 months ago

Verified

... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data ...

See full review

Revenue Performance Manager

2.6837381831885 months ago

Verified

... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data ...

See full review

Revenue Performance Manager

2.6837381833177 months ago

Verified

... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if ...

See full review

Cluster revenus manager

2.5869639899111 months ago

Verified

... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...

See full review

Cluster revenus manager

2.5869639900373 months ago

Verified

... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...

See full review

Cluster revenus manager

2.5869639901882 months ago

Verified

... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...

See full review

Revenue and Distribution Consultant

2.5869639903383 months ago

Verified

... Channel Distribution Reporting ...

See full review

Online Marketing Supervisor

2.5869639904689 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Online Marketing Supervisor

2.5869639905966 months ago

Verified

... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...

See full review

Sales & E-com Manager

2.5869639907292 months ago

Verified

... I has been using it for more than 5 years now and I like the way SiteMinder had improves themselves. All excellent!!! ...

See full review

Sales & E-com Manager

2.5869639908583 months ago

Verified

... Great and reliable products ...

See full review

Sales & E-com Manager

2.5869639909931 months ago

Verified

... I has been using it for more than 5 years now and I like the way SiteMinder had improves themselves. All excellent!!! ...

See full review

E-commerce Manager

2.5869639911201 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their products ...

See full review

Revenue Management

2.5547059267275 months ago

Verified

... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...

See full review

Global Relationship Manager

2.5547059268504 months ago

Verified

... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in providing her knowledge and assistance to provide the best solutions and outcome for the client. As our appointed GDS Market Manager Lata is always supportive and shares here insights to assist in strengthening ...

See full review

Sales Manager

2.5224478624586 months ago

Verified

... Essential Tool for Streamlined Property Management ...

See full review

Cluster Revenue

2.5224478626027 months ago

Verified

... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...

See full review

Cluster Revenue

2.5224478627494 months ago

Verified

... Game-changer ...

See full review

Manager, Yield & Revenue

2.5224478629032 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well ...

See full review

Manager, Yield & Revenue

2.5224478630365 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many ...

See full review

Sales Executive

2.490189798654 months ago

Verified

... I’ve been using SiteMinder's Channel Manager, Booking Engine, and Rate Shopping tool, and they’ve all been very reliable. ...

See full review

Sales Executive

2.4901897987855 months ago

Verified

... I think you do not need to improve anything your're good and I incredibly love your channek and wanted to be apart of SiteMinder's member. ...

See full review

Sales Executive

2.4901897989229 months ago

Verified

... I’ve been using SiteMinder's Channel Manager, Booking Engine, and Rate Shopping tool, and they’ve all been very reliable. ...

See full review

Sales Executive

2.4901897990513 months ago

Verified

... I think you do not need to improve anything your're good and I incredibly love your channek and wanted to be apart of SiteMinder's member. ...

See full review

General Manager

2.4901897991977 months ago

Verified

... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to ...

See full review

Owner/manager

2.4901897993309 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend SiteMinder ...

See full review

Owner/manager

2.4901897994586 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

Owner/manager

2.4901897995986 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

Owner/manager

2.4901897997375 months ago

Verified

... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...

See full review

Supervisor

2.4901897998704 months ago

Verified

... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...

See full review

Supervisor

2.4901898000179 months ago

Verified

... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...

See full review

Sales Manager

2.4901898001516 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Sales Manager

2.4901898002849 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Senior Manager, Revenue Manager

2.4901898004279 months ago

Verified

... Great and reliable product that doesn't hurt your room cost. ...

See full review

Senior Manager, Revenue Manager

2.4901898005623 months ago

Verified

... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy and fast.Although their Hotel Metasearch is new, the ease of use for their meta management helps ...

See full review

2.490189800693 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expand ...

See full review

2.4901898008244 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous ...

See full review

2.4901898009532 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded ...

See full review

2.4901898010943 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable ...

See full review

Cluster IT Manager

2.4579317367081 months ago

Verified

... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...

See full review

Cluster IT Manager

2.4579317368429 months ago

Verified

... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...

See full review

Owner/mansager

2.4579317369807 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

Owner/mansager

2.4579317371237 months ago

Verified

... Haven't been a siteminder customer for long enough to find anything I don't like on theire site as yet. ...

See full review

General Manager

2.4579317372513 months ago

Verified

... So far so good. ...

See full review

Digital Marketing Manager

2.4579317373887 months ago

Verified

... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and ...

See full review

Digital Marketing Manager

2.457931737519 months ago

Verified

... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and distribution channels, making it easy for users to navigate even with minimal technical knowledge. Additionally, SiteMinder's robust security measures ensure that sensitive data is protected, which is crucial for maintaining trust with both guests and partners. Its ability to integrate with various platforms seamlessly also adds to its overall ...

See full review

Senior Villa Manager

2.4579317376486 months ago

Verified

... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...

See full review

Administrador de hotel

2.4579317377819 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive ...

See full review

Administrador de hotel

2.4579317379159 months ago

Verified

... There are some retail channels that have not yet achieved Channel Manager integration. However, on a global level, if SiteMinder does not have the ability to map it, no other online hotel management ...

See full review

Administrador de hotel

2.4579317380604 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect ...

See full review

Administrador de hotel

2.457931738209 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant mapping is crucial. Indeed, our risk of overbooking is higher, and in the face of this episode so feared by all hoteliers, SiteMinder has once again shown its professionalism: our case has been followed in a personalized way and we have known through the RUID exactly when the room was closed for sale and, through the sales log provided, which portal was responsible for reselling it, despite having received the communication through this program. Our most sincere ...

See full review

Administrador de hotel

2.4579317383509 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion ...

See full review

Senior Manager

2.4579317384898 months ago

Verified

... SiteMinder's Channel Manager offers significant benefits for hotels, including time savings and reduced manpower costs by automating inventory management and minimizing manual data entry errors. It helps prevent overbookings ...

See full review

Senior Manager

2.457931738619 months ago

Verified

... SiteMinder's Channel Manager offers significant benefits for hotels, including time savings and reduced manpower costs by automating inventory management and minimizing manual data entry errors. It ...

See full review

Gerente General

2.4256736742481 months ago

Verified

... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...

See full review

Gerente General

2.4256736743843 months ago

Verified

... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...

See full review

Gerente General

2.4256736745131 months ago

Verified

... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...

See full review

Revenue Operations Executive

2.3611575456082 months ago

Verified

... Prompt and Hassle Free! ...

See full review

Director of Sales and Marketing

2.3611575457392 months ago

Verified

... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer ...

See full review

Director of Sales

2.3611575458725 months ago

Verified

... What I appreciate most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s website, which creates a user-friendly experience for guests and significantly reduces abandoned ...

See full review

Sales Manager

2.3611575460155 months ago

Verified

... What I like most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s PMS making it a real-time update the rates and availability across multiple OTAs, avoiding overbooking. The user-friendly dashboard makes it easy to monitor performance and optimize revenue, making SiteMinder essential for enhancing online presence in the competitive ...

See full review

Ecommerce Supervisor

2.3611575461492 months ago

Verified

... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...

See full review

Airbnb operator

2.3611575462832 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575464161 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575465562 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575466939 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.361157546847 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575469829 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575471128 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.361157547245 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575473775 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575475194 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575476673 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575478024 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611575479387 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Hotel Manager

2.3611575480697 months ago

Verified

... It would be great that Siteminder channel manager can be intergrated with every PMS system no matter what version it is. ...

See full review

Consultant

2.328899483691 months ago

Verified

... User-friendly, Stability, Great Support from the Sales Team ...

See full review

Consultant

2.328899483837 months ago

Verified

... User-friendly, Stability, Great Support from the Sales Team ...

See full review

Consultant

2.3288994839804 months ago

Verified

... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface is a key highlight, making it easy for both beginners and experienced users to navigate and manage their operations efficiently. The platform is intuitive, with clearly organized features and straightforward processes, which significantly reduce the learning curve. One of the most impressive aspects of SiteMinder is its stability. Whether you're updating rates, managing room availability, or integrating with third-party systems, the platform runs smoothly without unexpected ...

See full review

Consultant

2.3288994841118 months ago

Verified

... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface is a key highlight, making it easy for both beginners and experienced users to navigate and manage their operations efficiently. The platform is intuitive, with clearly organized features and straightforward processes, which significantly reduce the learning curve. One of the most impressive aspects of SiteMinder is its stability. Whether you're updating rates, managing room availability, or integrating with third-party systems, the platform runs smoothly without unexpected glitches. This reliability is a huge plus for businesses that rely on real-time updates to avoid over bookings and ensure seamless guest experiences. The strong support from SiteMinder's sales team further elevates the experience. They are knowledgeable, approachable, and genuinely invested in helping businesses maximize ...

See full review

Business Development

2.3288994842406 months ago

Verified

... Features - to add more features to be more comprehensive and it would be great if SiteMinder can offer a whole package. ...

See full review

FD

2.328899484369 months ago

Verified

... More comfortable, very good response result the problem. I like function the SiteMinder of system and easy to manage understanding. ...

See full review

FD

2.3288994845109 months ago

Verified

... More comfortable, very good response result the problem. I like function the SiteMinder of system and easy to manage understanding. ...

See full review

FD

2.3288994846565 months ago

Verified

... For the booking engine more promotion attractive, and more package should be interesting more guest engagement more booking indeed. ...

See full review

IT Manager

2.2643833557613 months ago

Verified

... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...

See full review

E-commerce & Marketing

2.264383355889 months ago

Verified

... Siteminder offers an efficient platform for managing online bookings, connecting hotels to global distribution channels with ease. It helps hotels increase visibility, boost occupancy rates, and ...

See full review

Cluster Reservation and Revenue Manager

2.2643833560163 months ago

Verified

... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...

See full review

Cluster Reservation and Revenue Manager

2.2643833561421 months ago

Verified

... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...

See full review

Cluster Reservation and Revenue Manager

2.2643833562765 months ago

Verified

... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...

See full review

Cluster Reservation and Revenue Manager

2.2643833564061 months ago

Verified

... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...

See full review

COO

2.2643833565356 months ago

Verified

... Our Hotelsup group has chosen Cloudbeds as our PMS because it fits well with small to medium-sized hotels and is user-friendly for our team. The system offers many useful reports and functions, ...

See full review

Senior House Manager

2.2643833566685 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Director of Ecommerce

2.2643833568022 months ago

Verified

... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...

See full review

Director of Ecommerce

2.2643833569482 months ago

Verified

... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...

See full review

Ecommerce

2.232125292568 months ago

Verified

... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...

See full review

Co- Founder

2.232125292696 months ago

Verified

... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...

See full review

E-Commerce Manager

2.1353510992787 months ago

Verified

... The Channel Manager is incredibly intuitive, allowing seamless integration with multiple OTAs. It ensures our room inventory is updated in real-time, reducing the risk of over bookings or discrepancies. SiteMinder saves us time and ensures our distribution process remains streamlined ...

See full review

e-Distribution Manager

2.1353510994086 months ago

Verified

... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in reporting. While the reports are helpful, more flexibility in customizing report templates to meet individual, cluster, and chain hotel needs would add significant value. Also, it would be great if SiteMinder can enable automated scheduling and delivery of reports to key ...

See full review

FD

2.1353510995374 months ago

Verified

... Easy to use, quick to understand. ...

See full review

Cluster E-Commerce Executive

2.1353510996759 months ago

Verified

... The Channel Manager stands out with its ability to seamlessly integrate with over 400 OTAs and direct booking platforms, ensuring real-time updates to room availability and pricing. This has drastically ...

See full review

CEO

2.1353510998085 months ago

Verified

... SiteMinder has truly revolutionized the way we manage our hotel operations. Its intuitive interface and robust features have made channel management and booking integration seamless. The platform's ability to synchronize inventory across multiple OTAs in real-time has significantly reduced the risk of over bookings and manual errors. What stands out most is the ease of use combined with powerful analytics. The insights provided allow us to make data-driven decisions to optimize pricing and maximize revenue. Additionally, their support team is always quick to respond and incredibly knowledgeable, ensuring any questions or issues are resolved promptly. Since adopting SiteMinder, we’ve noticed a substantial improvement in operational efficiency and an increase in direct bookings. It’s a game-changer for hoteliers ...

See full review

CEO

2.1353510999455 months ago

Verified

... SiteMinder has truly revolutionized the way we manage our hotel operations. Its intuitive interface and robust features have made channel management and booking integration seamless. The platform's ability to synchronize inventory across multiple OTAs in real-time has significantly reduced the risk of over bookings and manual errors. What stands out most is the ease of use combined with powerful analytics. The insights provided allow us to make data-driven decisions to optimize pricing and maximize revenue. Additionally, their support team is always quick to respond and incredibly knowledgeable, ensuring any questions or issues are resolved promptly. Since adopting SiteMinder, we’ve noticed a substantial improvement in operational efficiency and an increase in direct bookings. It’s a game ...

See full review

Freelancer

2.1353511000799 months ago

Verified

... SiteMinder has been a game-changer for our hotel management operations. Its user-friendly interface, seamless channel management, and real-time inventory synchronization have greatly improved ...

See full review

Director of E-Commerce

2.1353511002192 months ago

Verified

... I would like to add some reports in the Insight data section that can be used to further develop marketing work. ...

See full review

Director of E-Commerce

2.1353511003636 months ago

Verified

... I would like to add some reports in the Insight data section that can be used to further develop marketing work. ...

See full review

E-commerce Executive

2.1353511004984 months ago

Verified

... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...

See full review

Sales Manager

2.1030930361156 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.103093036244 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.1030930363717 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.1030930365013 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.1030930366394 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.1030930367675 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.1030930368929 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Sales Manager

2.103093037018 months ago

Verified

... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...

See full review

Senior Assistant Manager

2.0708349726254 months ago

Verified

... - Friendly user- Couldn't ask more just very straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in double bookings or incorrect rate ...

See full review

Assistant Business Development/Operation Manager

2.0708349727572 months ago

Verified

... Allotment Setting and handle all the OTA in One Time. So basically just need to upload the rate and all the OTA using the same Rate. ...

See full review

Assistant Business Development/Operation Manager

2.0708349728875 months ago

Verified

... Probably can make some adjustment/discount on the subscription cost. Site Minder been implemented in our Hotel since Oct. Overall positive feedback from my Front Office Department. ...

See full review

Revenue Manager

2.070834973029 months ago

Verified

... I'm glad that the chat support button has come back and is easily accessible! One thing that can maybe be improved on is that I requested a call back for a quote on sales a few months ago for ...

See full review

Revenue Manager

2.0708349731601 months ago

Verified

... I'm glad that the chat support button has come back and is easily accessible! One thing that can maybe be improved on is that I requested a call back for a quote on sales a few months ago for additional ...

See full review

Revenue Manager

2.070834973299 months ago

Verified

... I'm glad that the chat support button has come back and is easily accessible! One thing that can maybe be improved on is that I requested a call back for a quote on sales a few months ago for ...

See full review

Room Division Manager

2.0385769089147 months ago

Verified

... Inventory and availability ...

See full review

Ecommerce Manager

2.0385769090517 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user-friendly and come with clear, easy-to-follow guidelines. Additionally, their reports have been invaluable ...

See full review

Director of Sales and Marketing

2.0385769091779 months ago

Verified

... Best in the market ...

See full review

director

2.0385769093037 months ago

Verified

... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...

See full review

Revenue & Distributionanager

2.0063188449123 months ago

Verified

... Trustable partner ...

See full review

Revenue Manager

2.0063188450362 months ago

Verified

... It's very easy to use the SiteMinder and they also have a very great support team. Always update the features.SiteMinder is highly user-friendly, complemented by an excellent support team. ...

See full review

Director of Revenue

2.0063188451572 months ago

Verified

... Full access to all features in mobile application would be helpful to hotelier to easy work while away from a desktop. ...

See full review

Director of Revenue

2.0063188452927 months ago

Verified

... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...

See full review

Manager, E-Distributions

2.0063188454148 months ago

Verified

... Its a very easy to use platform with plently of channels to connect to. Managing rates and availability couldn't have been easier, which helped us managing our day to day tasks very smoothly. ...

See full review

Revenue management

2.0063188455485 months ago

Verified

... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting ...

See full review

Ecommerce Manager

1.9418027166443 months ago

Verified

... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...

See full review

Ecommerce Manager

1.941802716785 months ago

Verified

... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...

See full review

Ecommerce Manager

1.9418027169164 months ago

Verified

... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...

See full review

Cluster Director of Revenue and E-commerce

2.0063188460846 months ago

Verified

... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...

See full review

General manager

2.0063188462138 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

General manager

2.006318846343 months ago

Verified

... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...

See full review

General manager

2.0063188464729 months ago

Verified

... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...

See full review

General manager

2.0063188466125 months ago

Verified

... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...

See full review

General manager

2.0063188467992 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

General manager

2.0063188469542 months ago

Verified

... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...

See full review

Director of Revenue

2.0063188470975 months ago

Verified

... SiteMinder is an excellent choice for hotels or accommodations seeking to efficiently manage multiple sales channels. The system is fast, user-friendly, and backed by a responsive support team. ...

See full review

Ecommerce Manager

2.0063188472316 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

E-Commerce & Admin. Executive

2.0063188473738 months ago

Verified

... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...

See full review

Director of E-Commerce

2.0063188475127 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

E-Commerce Manager

2.0063188476426 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...

See full review

E-Commerce Manager

2.0063188477748 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue opportunities. Without a channel manager, it becomes challenging to scale and efficiently manage multiple distribution channels. It also plays a critical role in ensuring efficiency, accuracy, and profitability for properties like hotels, vacation rentals, and hostels. By maintaining an up-to-date presence on multiple OTAs, you can increase your property’s visibility and attract ...

See full review

E-Commerce Manager

2.0063188479006 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...

See full review

E-Commerce Manager

2.0063188480249 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue opportunities. Without a channel manager, it becomes challenging to scale and efficiently manage multiple distribution channels. It also plays a critical ...

See full review

E-Commerce Manager

2.0063188481534 months ago

Verified

... Many channel managers provide analytics and performance data, reporting and helping you understand which OTAs are driving the most revenue. So the accuracy of data can guide your marketing strategy ...

See full review

E-Commerce Manager

2.0063188482964 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue ...

See full review

General Manager

1.9740607839042 months ago

Verified

... The part I liked the most was adding new channels to the system; in just a few seconds, you can do that without any hassle. you can do that without any hassle in just a few seconds you can do that ...

See full review

General Manager

1.9095446550134 months ago

Verified

... Have been using for years and no plans on switching. ...

See full review

General Manager

1.9095446551572 months ago

Verified

... Ease to use and efficient, with a bit of upgrades here added there happening in recent years, which is good. ...

See full review

General Manager

1.909544655289 months ago

Verified

... Have been using for years and no plans on switching. ...

See full review

Director of Sales and Marketing

1.9095446554167 months ago

Verified

... Booking Engine simplified and more E wallet option ...

See full review

Director of Sales and Marketing

1.9095446555541 months ago

Verified

... SiteMinder’s Booking Engine is user-friendly but could benefit from simplified steps and more payment options like e-wallets. SiteMinder’s Booking Engine is reliable and user-friendly, helping ...

See full review

SVP Global distribution

1.9095446556847 months ago

Verified

... Excellent product and partnership ...

See full review

Asst. Director of Revenue & Reservations

1.9095446558158 months ago

Verified

... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system and a vast array of online travel agencies (OTAs), global distribution systems, and direct booking channels. Its user-friendly interface allows us to effortlessly manage room inventory, rates, and availability across multiple platforms in real time, reducing the risk of overbookings or revenue loss due to outdated data. The platform’s automated features save time and minimize manual errors, allowing us to focus on delivering exceptional guest experiences. Additionally, SiteMinder provides insightful analytics and reporting tools that empower us to make data-driven decisions, optimize revenue strategies, and identify market trends. Its scalability ...

See full review

Asst. Director of Revenue & Reservations

1.9095446559442 months ago

Verified

... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system and a vast array of online travel agencies (OTAs), global distribution systems, and direct booking channels. Its user-friendly interface allows us to effortlessly manage room inventory, rates, and availability across multiple platforms in real time, reducing the risk of overbookings or revenue ...

See full review

Group Revenue Director

1.8772865915588 months ago

Verified

... SiteMinder could enhance their reporting capabilities and integrate generative AI to provide pricing recommendations and enhance its product and competitiveness. Thank you ...

See full review

Assistance Reservation Manager

1.8772865916984 months ago

Verified

... If Hotel Rate Parity could have more channels (Trip.com) shopping it will be more help full. Competitors can have more than one rate plan shopping, it also can compare better as well. ...

See full review

Assistance Reservation Manager

1.8772865918403 months ago

Verified

... If Hotel Rate Parity could have more channels (Trip.com) shopping it will be more help full. Competitors can have more than one rate plan shopping, it also can compare better as well. ...

See full review

Owner

1.8772865919788 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...

See full review

Owner

1.8772865921225 months ago

Verified

... Well designed and easy to use IT services for hoteliers. ...

See full review

Owner

1.8772865922603 months ago

Verified

... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...

See full review

General Manager

1.8772865923914 months ago

Verified

... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...

See full review

General Manager

1.8772865925269 months ago

Verified

... Warm and convenient product ...

See full review

General Manager

1.8772865926568 months ago

Verified

... Warm and convenient product ...

See full review

General Manager

1.8772865927852 months ago

Verified

... Warm and convenient product ...

See full review

General Manager

1.8772865929107 months ago

Verified

... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...

See full review

General Manager

1.8772865930361 months ago

Verified

... Warm and convenient product ...

See full review

General Manager

1.8772865931728 months ago

Verified

... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...

See full review

Revenue Manager

1.8772865933128 months ago

Verified

... Booking Engine, Channel Manager & Rate Shopping are very good tools to manage and analytic. There are varieties of business partner. ...

See full review

Revenue Manager

1.8772865934614 months ago

Verified

... Booking Engine, Channel Manager & Rate Shopping are very good tools to manage and analytic. There are varieties of business partner. ...

See full review

General Manager

1.8450285290778 months ago

Verified

... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...

See full review

Director of Sales & Marketing

1.8450285292223 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Sales & Marketing

1.845028529353 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue ...

See full review

Director of Sales & Marketing

1.8450285294922 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance insights. Sorting options by booking count, revenue, or average ...

See full review

Director of Sales & Marketing

1.8450285296218 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance ...

See full review

Director of Revenue

1.8450285297532 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

See full review

Operations Manager

1.8450285298858 months ago

Verified

... As per our experience SiteMinder is very useful intern of channel manager and Booking engine. It help us a lot to save our time to make our rate and inventory controlling more efficiency. ...

See full review

Revenue Reservations Manager

1.8450285300161 months ago

Verified

... I don’t think that this system needs improvement Maybe as the technology advances, they will also follow & innovate. Siteminder will be the standard of all the Channel Manager System in the world. ...

See full review

Revenue Reservations Manager

1.8450285301576 months ago

Verified

... SiteMinder has been our partner for almost a decade now. Our OTA revenue & room nights are continiously increasing by using this system. The customer support as well as the sales manager handling our ...

See full review

Director of Distribution & Revenue Management

1.8450285302856 months ago

Verified

... What I like most about SiteMinder is its stability, which reduces workload and streamlines operations. The insightful reports are particularly impressive, providing accurate data to support effective planning and strategy development. It’s a tool ...

See full review

Assistant Business Development Manager

1.8450285304256 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...

See full review

business owner

1.8127704660473 months ago

Verified

... Add some more languages ​​to the interface add a few more languages ​​to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on the booking side. But overall - I am happy with the service and will ...

See full review

business owner

1.812770466194 months ago

Verified

... Add some more languages ​​to the interface add a few more languages ​​to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on the booking side. But overall ...

See full review

Director of Sales and Marketing

1.812770466328 months ago

Verified

... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...

See full review

Director of Sales and Marketing

1.8127704664699 months ago

Verified

... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...

See full review

Director of Sales and Marketing

1.8127704666013 months ago

Verified

... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...

See full review

Director of Sales and Marketing

1.8127704667324 months ago

Verified

... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...

See full review

Sales Manager

1.8127704668589 months ago

Verified

... Optimize the strategy with real time insights. Easy access every channel in one place. ...

See full review

Sales Manager

1.8127704669881 months ago

Verified

... Price Provide special privileges to existing customers, such as discounts. Will be making the small properties with limit budget can be access. ...

See full review

E-Commerce Manager

1.8127704671248 months ago

Verified

... I really appreciate the flexibility to manage bookings by agent, room type, price plan, and stay period it gives me full control over my operations. I also love how stable the system is; it's rare to ...

See full review

Revenue and Distribution Manager - Asia

1.8127704672633 months ago

Verified

... While the product is excellent overall, report nationality would be more accurate and additional customization options for reports could further enhance its value. ...

See full review

Revenue and Distribution Director Asia

1.81277046741 months ago

Verified

... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...

See full review

E-commerce

1.8127704675485 months ago

Verified

... Products of SiteMinder that Hotels should not miss using. ...

See full review

E-commerce

1.8127704677151 months ago

Verified

... I think Rate shopping should be improve about compare with compset and rate shopping. I think all hotels want to know about marketing plan of SiteMinder ...

See full review

E-commerce

1.8127704678543 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because ...

See full review

Owner

1.8127704679973 months ago

Verified

... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...

See full review

Owner

1.8127704681243 months ago

Verified

... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...

See full review

Owner

1.8127704682497 months ago

Verified

... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...

See full review

Owner

1.8127704683766 months ago

Verified

... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...

See full review

Owner

1.812770468504 months ago

Verified

... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...

See full review

VP Revenue & Distribution Asia

1.8127704686443 months ago

Verified

... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...

See full review

Ecommerce Manager

1.8127704687713 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Revenueclick

1.7805124043862 months ago

Verified

... Make the booking engine more interactive and have a vignette showing the special discount and packages. ...

See full review

Revenue and Distribution Executive - Asia

1.7805124045225 months ago

Verified

... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...

See full review

Sales Manager

1.7805124046561 months ago

Verified

... Booking Engine: Easy-to-use interface, seamless integrations, and increased conversion rates. Channel Managers: Improved efficiency in managing multiple distribution channels. Rate Shopping: Provides accurate ...

See full review

Director

1.780512404801 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Director

1.7805124049388 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Director

1.7805124050713 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...

See full review

Director

1.7805124052024 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Resident Manager

1.78051240533 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

E-commerce Manager

1.7805124054603 months ago

Verified

... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies ...

See full review

E-commerce Manager

1.7805124055936 months ago

Verified

... All good. SiteMinder awesome, be better and good service to integrated the system in the future. Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an ...

See full review

Ecommerce Associate

1.7805124057243 months ago

Verified

... It would be great if Siteminder could provide an analytics that more specific to local/regional market trends, especially for Indonesia - Bali (not only country source). ...

See full review

Marketig

1.7805124058513 months ago

Verified

... We can upsell for direct booking through the booking engine and demand plus with more revenue. The Channel Manager is a friendly user. Useful reporting, Easy distribution. ...

See full review

Reservations Manager

1.780512405983 months ago

Verified

... Already perfect in all, I don't think have any points or items should need to improve or change or update. ...

See full review

Director of Revenue

1.7805124061171 months ago

Verified

... If system can increase number of room x rate plan limitation, it would be very helpful so we can consider using the system on more segment. ...

See full review

Director of Revenue

1.7805124062582 months ago

Verified

... If system can increase number of room x rate plan limitation, it would be very helpful so we can consider using the system on more segment. ...

See full review

Revenue Manager

1.7805124064083 months ago

Verified

... SiteMinder's comprehensive suite of tools, including Channel Manager, Insight, DemandPlus, and Booking Engine, stands out for its user-friendly interface and reliability. The seamless integration ...

See full review

Hotel Manager

1.7805124065446 months ago

Verified

... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...

See full review

Hotel Manager

1.7805124066711 months ago

Verified

... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...

See full review

Hotel Manager

1.7805124067951 months ago

Verified

... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...

See full review

Hotel Manager

1.7805124069172 months ago

Verified

... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...

See full review

General Manager

1.7805124070471 months ago

Verified

... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...

See full review

General Manager

1.7805124071909 months ago

Verified

... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...

See full review

General Manager

1.7805124073368 months ago

Verified

... Optimize and useful program for hotel ...

See full review

Executive Assistant Manager

1.7482543429559 months ago

Verified

... Easy to use and able to update on time without any delays. Increasing the number of site Driving more direct bookings. ...

See full review

Assistant Revenue Manager, Revenue Analysis

1.6514801495441 months ago

Verified

... Great channel manager that enhances our productivity. ...

See full review

Superiovisor - Ecommerce

1.6514801496905 months ago

Verified

... Effortless Hotel Management with SiteMinder ...

See full review

Revenue Manager

1.6514801498525 months ago

Verified

... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their ...

See full review

Revenue Manager

1.651480149991 months ago

Verified

... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their features to meet the evolving needs of the hospitality industry, ensuring that the platform remains relevant. Transparency ...

See full review

Revenue Manager

1.6514801501221 months ago

Verified

... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their ...

See full review

Revenue Manager

1.6514801502494 months ago

Verified

... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their features to meet the evolving needs of the hospitality industry, ensuring that the platform remains relevant. Transparency ...

See full review

Assistant E-Commerce Manager

1.6514801503778 months ago

Verified

... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...

See full review

Assistant Manager, Revenue Management

1.6514801505171 months ago

Verified

... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. 2)Comprehensive Reporting Insights ...

See full review

Director of Sales & Ecommerce

1.6514801506433 months ago

Verified

... Easy to check the rates of Competitors & important insights at one place. SiteMinder gives you all the excess to important data in the market. ...

See full review

VP

1.6514801507706 months ago

Verified

... Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors. ...

See full review

VP

1.6514801508968 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

See full review

Cluster Manager UHG

1.5869640219907 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Cluster Manager UHG

1.5869640221207 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Cluster Manager UHG

1.5869640222689 months ago

Verified

... Easy to access and manage ...

See full review

E-commerce

1.586964022407 months ago

Verified

... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional support make SiteMinder an outstanding ...

See full review

Assistance Front Office Manager

1.5869640225459 months ago

Verified

... Fantastic Channel Managers system which make us easy. ...

See full review

Assistance Front Office Manager

1.5869640226837 months ago

Verified

... So far for us it is happy enough, no additional improved for us. If SiteMinder got PMS and POS system that will be ours first choice. ...

See full review

Assistance Front Office Manager

1.5869640228136 months ago

Verified

... So far for us it is happy enough, no additional improved for us. If SiteMinder got PMS and POS system that will be ours first choice. ...

See full review

Revenue Management

1.586964022948 months ago

Verified

... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...

See full review

Revenue Management

1.5869640230772 months ago

Verified

... SiteMinder Channel Manager is easy to use ...

See full review

Director of sales and marketing

1.5547059586918 months ago

Verified

... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...

See full review

Director of sales and marketing

1.554705958818 months ago

Verified

... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...

See full review

Director of sales and marketing

1.5547059589445 months ago

Verified

... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...

See full review

Director of sales and marketing

1.5547059590744 months ago

Verified

... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...

See full review

Director of sales and marketing

1.5547059592006 months ago

Verified

... At Almanity Hoi An Resort & Spa, we’ve been using SiteMinder's solutions, and the experience has been outstanding. SiteMinder has significantly streamlined our channel management process, saving us ...

See full review

Director of sales and marketing

1.5547059593351 months ago

Verified

... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...

See full review

Revenue & E-commerce Officer

1.5547059594724 months ago

Verified

... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate plans are re-open when receiving new rate from Opera, we have to close sales ...

See full review

Reservation Manger

1.5547059596005 months ago

Verified

... SiteMinder is the most efficient tool to manager the rate, it makes our live easy. Before using the SiteMinder I have to manage the rate one by one, day by day, room type by room type. Their customer ...

See full review

Asst Ecommerce Manager

1.5547059597375 months ago

Verified

... There is nothing need to improve, all went good and i do understand what he is saying. That's all. ...

See full review

Asst Ecommerce Manager

1.554705959866 months ago

Verified

... There is nothing need to improve, all went good and i do understand what he is saying. That's all. ...

See full review

Reservation department

1.522447895485 months ago

Verified

... It provides a very convenient and time-saving management solution, and can effectively manage prices and inventory. Can make hotel sales more efficient. ...

See full review

Reservation department

1.5224478956104 months ago

Verified

... Quick management ...

See full review

Assistant Manager

1.5224478957336 months ago

Verified

... I think everything are working well and good collaboration between Hotel and Support team. Smoothly services, quick response to all requirements. ...

See full review

Sales

1.5224478958583 months ago

Verified

... SiteMinder has been an excellent tool for optimizing our hotel’s online booking process. Its intuitive interface makes it easy to use, and the support team is always ready to assist. Highly ...

See full review

Front Office Manager

1.5224478959872 months ago

Verified

... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search also to attract the guest from many platforms. The visibility my hotel is increasing to the travelers around the world. The live agent also was good ...

See full review

Director of Sales and Marketing, Australia

1.6192220896621 months ago

Verified

... No improvements needed, very happy with the service offered and product. Happy to see the great results in the future. ...

See full review

Ecommerce Manager

1.619222089798 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Cluster e-commerce manager

1.6192220899272 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Asst. Sales Manager

1.619222090053 months ago

Verified

... One stop service #conversion, #mobile, boost #revenue ...

See full review

Group Revenue Manager

1.6192220901897 months ago

Verified

... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...

See full review

Group Revenue Manager

1.6192220903267 months ago

Verified

... A Closer Look at SiteMinder Is It Worth Your Money? ...

See full review

Sales Admin

1.6192220904716 months ago

Verified

... We use Channel Manager to improve our e-commerce management, and the analyze board of Channel Manager helps us to improve our business strategy and increase lots of production on each platforms! ...

See full review

Sales manager

1.6192220906183 months ago

Verified

... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving ...

See full review

E commerce Manager

1.4901898326915 months ago

Verified

... Streamlined Success with Siteminder Booking Engine and Channel Manager ...

See full review

E commerce Manager

1.4901898328207 months ago

Verified

... Streamlined Success with Siteminder Booking Engine and Channel Manager ...

See full review

E commerce Manager

1.4901898329495 months ago

Verified

... One of the standout features of the Siteminder Booking Engine and Channel Manager is the extensive range of channels I can connect to—there are so many options available! This flexibility allows me to reach ...

See full review

Director

1.4901898330806 months ago

Verified

... Florentino was very friendly and polite, was very quick and very helpful, thank you very much. The service was excellent. ...

See full review

General Manager

1.4901898332142 months ago

Verified

... I think this channel Manager is can use as good. And Nothing to improve I believe this channel manager is functioning well and there is nothing that requires improvement at this time. ...

See full review

Director

1.4901898333434 months ago

Verified

... Excellent quality-price system ...

See full review

Director

1.4901898334722 months ago

Verified

... Excellent quality-price system ...

See full review

Director

1.4901898335992 months ago

Verified

... Excellent quality-price system ...

See full review

Owner

1.45793176921 months ago

Verified

... SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very ...

See full review

Ecommerce manager

1.4256737048215 months ago

Verified

... Good information ...

See full review

Ecommerce manager

1.4256737049701 months ago

Verified

... Good information ...

See full review

Respecto Comercial

1.4256737051008 months ago

Verified

... Ease of rate changes, distribution and Channel Plus You access more channels without having to map them one by one. ...

See full review

Revenue Manager

1.4256737052401 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Revenue Manager

1.4256737053734 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Chief Commercial Officer

1.3934156409849 months ago

Verified

... It would be good to be able to deploy GDS without needing to connect to channel manager. We are using the PMS channel manager for all channels and SiteMinder for GDS only. With the amount of hotels that SiteMinder coordinate, they should continue to leverage their buying ...

See full review

Chief Commercial Officer

1.3934156411111 months ago

Verified

... Happy with the SiteMinder GDS ...

See full review

Chief Commercial Officer

1.3934156412418 months ago

Verified

... It would be good to be able to deploy GDS without needing to connect to channel manager. We are using the PMS channel manager for all channels and SiteMinder for GDS only. With the amount of hotels that SiteMinder coordinate, they should continue to leverage their buying power to help medium ...

See full review

Chief Commercial Officer

1.3934156413684 months ago

Verified

... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. ...

See full review

Revenue Manager

1.3934156414934 months ago

Verified

... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...

See full review

Revenue Manager

1.3934156416215 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Revenue Manager

1.3934156417477 months ago

Verified

... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...

See full review

Revenue Manager

1.3934156418866 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Revenue Manager

1.3934156420273 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Revenue Manager

1.3934156421756 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Revenue Manager

1.3934156423036 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Revenue Manager

1.3934156424418 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

Revenue Manager

1.3934156425687 months ago

Verified

... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...

See full review

Revenue Manager

1.3934156427024 months ago

Verified

... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...

See full review

E-Commerce manager

1.3934156428308 months ago

Verified

... Excellent technology in channel managers. ...

See full review

E-Commerce manager

1.3934156429589 months ago

Verified

... The booking engine at the level of creating offers with discounts, the interface, the visual at the design level. ...

See full review

Group Revenue and Distribution Manager

1.3934156430843 months ago

Verified

... Always fantastic ...

See full review

Group Revenue and Distribution Manager

1.3934156432157 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the emails that come through. Considering SiteMinder's reach globally, the data is so rich ...

See full review

Group Revenue and Distribution Manager

1.3934156433565 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore ...

See full review

Group Revenue and Distribution Manager

1.393415643483 months ago

Verified

... Always fantastic ...

See full review

Sales & Revenue Manager

1.3611575790946 months ago

Verified

... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...

See full review

Sales & Revenue Manager

1.3611575792301 months ago

Verified

... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...

See full review

Online Sales Manager

1.3611575793604 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Opera Cloud Education Specialist

1.3611575794911 months ago

Verified

... I love it. It is very flexible than other channel managers in the market, also have good connectivity with other revenue systems. ...

See full review

Revenue analyst

1.3611575796401 months ago

Verified

... Adding new payment methods such as bank transfers, e-wallets like RazerPay, and Touch ‘n Go would improve customer convenience significantly. ...

See full review

Regional Revenue Manager

1.3611575797681 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right strategy obviously. it is concerned as data-driven powerful tool I love to share and lead strategic focus every month. Fascinatingly, I am really surprised of this channel manager when I combine all data from each hotel in illustrating market feeders. That's so insightful that helps my hotel portfolio set up the right planning in one big picture to grow overall ...

See full review

Front Office Manager

1.3611575798977 months ago

Verified

... For me nothing needs to be improved Overall, SiteMinder makes managing online bookings and distribution channels very straightforward. It’s a great tool for anyone looking for an efficient, ...

See full review

Front Office Manager

1.3611575800261 months ago

Verified

... I’m really impressed by how user-friendly and intuitive the platform is ...

See full review

Front Office Manager

1.3611575801587 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...

See full review

Front Office Manager

1.3611575802916 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy to navigate, and the control features allow me to manage everything smoothly without ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611575804383 months ago

Verified

... Need to develop an analyst report in terms of the Market Mix and Market Trend by country or including nationality report as well. ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611575805798 months ago

Verified

... Need to develop an analyst report in terms of the Market Mix and Market Trend by country or including nationality report as well. ...

See full review

Assistant Manager, Distribution and Revenue Services

1.3611575807071 months ago

Verified

... Need to develop an analyst report in terms of the Market Mix and Market Trend by country or including nationality report as well. ...

See full review

Front office manager

1.3611575808378 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1.3611575809782 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Director comercial

1.3611575811141 months ago

Verified

... Great and profesional service from the Support Team ...

See full review

Director comercial

1.3611575812504 months ago

Verified

... Little Hotelier has positioned itself as an accessible and user-friendly solution for small properties. However, despite its numerous features and focus on simplicity, the system has begun to lag ...

See full review

E-commerce director

1.3288995168683 months ago

Verified

... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...

See full review

General Manager

1.3288995170001 months ago

Verified

... I use sitemider for 2 years and no problem. So I think it is good channel management tool when comparing with others choices. ...

See full review

Revenue and Reservation Manager

1.3288995171356 months ago

Verified

... This is good software tool that helps hotel manage room inventory, rate, managing sales effectively across many online distribution channels. ...

See full review

Cluster E-Commerce and Revenue Manager

1.3288995172737 months ago

Verified

... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...

See full review

Cluster E-Commerce and Revenue Manager

1.3288995174108 months ago

Verified

... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...

See full review

General Manager

1.3288995175444 months ago

Verified

... SiteMinder’s Channel Manager is an excellent tool for managing OTAs effectively. Its user-friendly design makes it easy to navigate, even for those without technical expertise. The platform simplifies the process of updating rates and inventory across multiple OTAs in real-time. This ensures accurate availability and pricing ...

See full review

ITM

1.3288995176766 months ago

Verified

... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...

See full review

ITM

1.3288995178099 months ago

Verified

... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...

See full review

ITM

1.3288995179443 months ago

Verified

... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...

See full review

ITM

1.328899518078 months ago

Verified

... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...

See full review

ITM

1.3288995182146 months ago

Verified

... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...

See full review

Director of Revenue Management, HQ

1.328899518349 months ago

Verified

... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time updates and accurate data synchronization, which is essential for maintaining rate parity and availability across all platforms. The user interface is intuitive, making it easy for both experienced professionals and newcomers to navigate and manage. Its comprehensive reporting tools offer valuable insights into channel performance, helping businesses optimize distribution strategies effectively. Additionally, SiteMinder’s wide range of integrations with various OTAs and global distribution systems ensures maximum ...

See full review

Director of Revenue Management, HQ

1.3288995184842 months ago

Verified

... Essential system for channel distribution ...

See full review

Sales Manager

1.3288995186287 months ago

Verified

... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate data ...

See full review

Senior Director of Distribution

1.3288995187717 months ago

Verified

... Partnership with Siteminder ...

See full review

Senior Director of Distribution

1.3288995189094 months ago

Verified

... Partnership with Siteminder ...

See full review

Senior Director of Distribution

1.3288995190423 months ago

Verified

... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs ...

See full review

Area Ecom Director

1.3288995191779 months ago

Verified

... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...

See full review

Revenue Management

1.32889951931 months ago

Verified

... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting to forecast the future ...

See full review

VP Commercial Strategy

1.3288995194448 months ago

Verified

... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs would also be a huge ...

See full review

Distribution & Commercial System Executive

1.3288995195874 months ago

Verified

... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good ...

See full review

General Manager

1.3288995197218 months ago

Verified

... While SiteMinder is a phenomenal platform, there are a couple of areas that, if improved, could make it even more powerful. For example, having the ability to manage all channel messages directly within the platform—or at least receive email notifications with the text of messages that can be replied to by email—would be a fantastic addition. This would allow for seamless communication across platforms like Booking.com or others without needing to switch between systems. The potential ...

See full review

eCommerce and Distribution Manager

1.328899519851 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbooking ...

See full review

eCommerce and Distribution Manager

1.3288995199862 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings ...

See full review

eCommerce and Distribution Manager

1.3288995201172 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings. The reporting and insights tools provide in-depth analysis into the booking data, allowing to track the performance of the connected channels by rate plans, room types to identify trends and make informed ...

See full review

eCommerce and Distribution Manager

1.3288995202516 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings ...

See full review

Revenue Manger

1.328899520401 months ago

Verified

... Dynamic pricing function can be useful nowadays specially if revenue management systems are not in your budget. Some competitors are offering this already at lower MRF. ...

See full review

E-commerce

1.3288995205272 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1.3288995206627 months ago

Verified

... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...

See full review

Reservation and Revenue Manager

1.3288995207919 months ago

Verified

... I would say everything is useful. I suggest to have the data analysis report sending out daily to hotel to check the information ...

See full review

Reservation and Revenue Manager

1.3288995209312 months ago

Verified

... I would say everything is useful. I suggest to have the data analysis report sending out daily to hotel to check the information ...

See full review

Reservation Manager

1.3288995210659 months ago

Verified

... Simple set up, easy to use extranet and quick respond from support & market manager. Will recommend to my other revenue and reservation colleague. ...

See full review

Reservation Manager

1.3288995211985 months ago

Verified

... Simple set up, easy to use extranet and quick respond from support & market manager. Will recommend to my other revenue and reservation colleague. ...

See full review

VP, Revenue Performance

1.3288995213288 months ago

Verified

... User-friendly interface and seamless integration with a wide range of OTAs and booking platforms. The ability to manage inventory and rates in real-time across multiple channels is incredibly ...

See full review

VP, Revenue Performance

1.3288995214583 months ago

Verified

... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...

See full review

VP, Revenue Performance

1.3288995215995 months ago

Verified

... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...

See full review

Managing Director

1.3288995217286 months ago

Verified

... For a small property, it quite costly to enable full functionalities. We would very much like to have some trial period to try out the full functionalities and see the impact on business ...

See full review

Managing Director

1.3288995218597 months ago

Verified

... For a small property, it quite costly to enable full functionalities. We would very much like to have some trial period to try out the full functionalities and see the impact on business ...

See full review

Managing Director

1.3288995219848 months ago

Verified

... For a small property, it quite costly to enable full functionalities. We would very much like to have some trial period to try out the full functionalities and see the impact on business ...

See full review

Chief Operating Officer

1.3288995221106 months ago

Verified

... We are one of the early adopters of SiteMinder in Singapore. We witnessed its amazing development, as it dynamically evolves to meet changing needs, while at all times keeping processes accessible ...

See full review

Head of Marketing

1.296641457721 months ago

Verified

... The channel manager is easy to use, great dashboard and reporting. Very likely to recommend the channel manager to anyone from the industry ...

See full review

Revenue and Reservation Manager

1.2966414578465 months ago

Verified

... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...

See full review

Revenue and Reservation Manager

1.2966414579753 months ago

Verified

... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...

See full review

Revenue and Reservation Manager

1.2966414581134 months ago

Verified

... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...

See full review

Revenue and Reservation Manager

1.2966414582452 months ago

Verified

... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...

See full review

Revenue and Reservation Manager

1.2966414583774 months ago

Verified

... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966414585107 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated and is difficult to navigate. While the UI design is commendable, there are areas where improvements could be made, particularly in terms of functionality and optimization. One key enhancement would be the ability to schedule the Override Multiplier for specific dates. For example, having the option to set an Override for a period such as December 28, 2024, to January 6, 2025, with a multiplier of 1.5 would offer more flexibility in pricing strategies. Additionally, an automatic removal feature for the Override Multiplier once the period ends would help streamline the process, reducing the need for manual intervention and ensuring that overrides are properly timed. Another area that could benefit from improvement is the GDS by SiteMinder interface, particularly the Extranet. The current design appears outdated and can be difficult to navigate, making it harder for users to efficiently ...

See full review

Corporate Director of Revenue

1.2966414586499 months ago

Verified

... Corporate Director of Revenue ...

See full review

Corporate Director of Revenue

1.2966414587937 months ago

Verified

... Corporate Director of Revenue ...

See full review

Corporate Director of Revenue

1.296641458924 months ago

Verified

... Corporate Director of Revenue ...

See full review

Corporate Director of Revenue

1.2966414590543 months ago

Verified

... Good and fast response from support team and easy to work with for the system wise compare with others system. ...

See full review

Corporate Director of Revenue

1.2966414591805 months ago

Verified

... Good and fast response from support team and easy to work with for the system wise compare with others system. ...

See full review

Corporate Director of Revenue

1.2966414593097 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

E-Commerce

1.2966414594377 months ago

Verified

... 24 hours for Thai support or specially during New Year week most of problem always happens during festival or end of calendar year and hotel also need a refresh training without cost as hotel paid ...

See full review

E-Commerce

1.2966414595755 months ago

Verified

... 24 hours for Thai support or specially during New Year week most of problem always happens during festival or end of calendar year and hotel also need a refresh training without cost as hotel paid ...

See full review

Cluster Director of Revenue

1.2966414597073 months ago

Verified

... Convenient channel mapping, quick interface or distribution and acurated rate multiple Efficient channel mapping, fast interface, precise rate multiplication for swift and accurate distribution. ...

See full review

Revenue Manager

1.2966414598346 months ago

Verified

... The expectations of modern customers revolve around convenience, ease of use, and consistent performance, A fast and efficient system, Equally important is good and helpful customer service, which ...

See full review

Group director of business development

1.2643833954518 months ago

Verified

... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...

See full review

Group director of business development

1.2643833955903 months ago

Verified

... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...

See full review

Group director of business development

1.2643833957318 months ago

Verified

... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...

See full review

E-commerce Supervisor

1.2643833958778 months ago

Verified

... 1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize ...

See full review

Cluster E-commerce Manager

1.2321253314942 months ago

Verified

... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...

See full review

Cluster E-commerce Manager

1.232125331626 months ago

Verified

... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...

See full review

Director, Revenue

1.2321253317514 months ago

Verified

... Effective channel management is essential for optimizing distribution and maximizing revenue. ...

See full review

Business Development Manager

1.19986726736 months ago

Verified

... After 2 months with SiteMinder, I can confidently say it’s been a game-changer for my guesthouse business. The booking engine is incredibly fast, mobile-friendly, and has significantly boosted my sales ...

See full review

Business Development Manager

1.1998672674955 months ago

Verified

... After 2 months with SiteMinder, I can confidently say it’s been a game-changer for my guesthouse business. The booking engine is incredibly fast, mobile-friendly, and has significantly boosted my sales conversions. The channel manager is a lifesaver, seamlessly connecting my property to multiple OTAs like Agoda and Booking.com, ensuring we’re always visible where guests are searching. Plus, the Hotel Metasearch Management Software has taken our online presence to new ...

See full review

Business Development Manager

1.1998672676228 months ago

Verified

... 2 Months with SiteMinder: A Game-Changer for My Guesthouse ...

See full review

Functionality

Developing

Hoteliers often highlight the functionality of SiteMinder’s Channel Manager as a major strength. It is celebrated for efficiently handling core tasks like booking, rate, and inventory management across various OTAs. The platform's reliability is identified, although some issues like occasional bugs and downtime are noted. Its scalability is praised, accommodating more users and properties as businesses grow. Users find the feature set nearly comprehensive, but there is a call for further customization in areas like rate multipliers and report types. Automation capabilities support task efficiency, reducing manual work in processes such as rate updates and inventory management. Additionally, the insights and reporting features offer actionable data but could benefit from more depth in terms of detailed data points and trend analysis. Finally, global features like multilingual and multi-currency support enhance its appeal across diverse markets.

Night auditor

13.264383457923 months ago

Verified

... easy, modern and versatile onlin platform ...

See full review

Night auditor

13.264383458115 months ago

Verified

... The most item I like most is to manage the availability of rooms, create new offers or promotions, change the rates subjecto the real demand. ...

See full review

Night auditor

13.264383458254 months ago

Verified

... The most item I like most is to manage the availability of rooms, create new offers or promotions, change the rates subjecto the real demand. ...

See full review

E-commerce Manager

13.264383458423 months ago

Verified

... SiteMinder reduces so much complexity for us and helps us optimize our business for growth. Without the channel manager, for instance, it would take around two hours per channel to input all our ...

See full review

Property Owner

13.264383458577 months ago

Verified

... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...

See full review

Property Owner

13.264383458729 months ago

Verified

... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...

See full review

Revenue Manager

13.264383458875 months ago

Verified

... Capability and stability. I experience that SiteMinder is stable when inventories are updated and it is quite real time when I setup new rate ...

See full review

Revenue Manager

13.264383459013 months ago

Verified

... Capability and stability. I experience that SiteMinder is stable when inventories are updated and it is quite real time when I setup new rate ...

See full review

Revenue Manager

13.26438345919 months ago

Verified

... Capability and stability. I experience that SiteMinder is stable when inventories are updated and it is quite real time when I setup new rate ...

See full review

Hotel Manager

13.264383459341 months ago

Verified

... SiteMinder has made us more flexible. Now we can easily react to seasonal changes in demand and update our rates across all channels in one system, saving at least eight hours of work per month. ...

See full review

Ecommerce

13.232125394954 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...

See full review

Asst. E-commerce Manager

13.232125395083 months ago

Verified

... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...

See full review

Asst. E-commerce Manager

13.232125395211 months ago

Verified

... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...

See full review

Ecommerce Manager

13.232125395338 months ago

Verified

... I have been using 3 different channel managers and no one can beat Siteminder, even one to one comparison. Easy to use, great UI/UX and the most important things it's quick update to the OTA channels, minimize ...

See full review

Director of Sales & Marketing

13.232125395486 months ago

Verified

... Save time for Inventory distribution & rate management for OTAs and easy to stop selling and resopn in the channel manager ...

See full review

Asst. Revenue Manager

13.232125395634 months ago

Verified

... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...

See full review

Asst. Revenue Manager

13.232125395775 months ago

Verified

... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...

See full review

Regional Online Distribution Manager

13.232125395908 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

See full review

Director of Revenue

13.167609267016 months ago

Verified

... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...

See full review

Director of Revenue

13.167609267149 months ago

Verified

... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...

See full review

Ecommerce Manager

12.78051249311 months ago

Verified

... - Live agent support is very helpful and quick response - Self mapping easy to use - Easy to connect to channels - Can be use with another device not only on desktop. ...

See full review

President

12.619222170741 months ago

Verified

... Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their ...

See full review

CEO

12.361157654761 months ago

Verified

... Nothing from my leve, everything is running smoothly. Cannot add more words to descrive this to make up to 20. ...

See full review

Receptionist

11.941802816186 months ago

Verified

... The log in page. It allows us only log in if we have an app to confirm the security code. No option for phone or email vertification. ...

See full review

Receptionist

11.941802816333 months ago

Verified

... The log in page. It allows us only log in if we have an app to confirm the security code. No option for phone or email vertification. ...

See full review

CEO

9.9095447519661 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

See full review

CEO

9.9095447521027 months ago

Verified

... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames ...

See full review

CEO

9.9095447522319 months ago

Verified

... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their ...

See full review

CEO

9.9095447523675 months ago

Verified

... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ...

See full review

Gérant

6.5547060428181 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following ...

See full review

Revenue Manager

6.4256737849096 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy ...

See full review

Revenue Manager

6.4256737850418 months ago

Verified

... Chatbot within SiteMinder Channel Manager ...

See full review

Revenue Manager

6.4256737851725 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept ...

See full review

Marketing and Sales Manager

6.4256737853013 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data ...

See full review

Marketing and Sales Manager

6.425673785429 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize ...

See full review

Marketing and Sales Manager

6.4256737855765 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable ...

See full review

Hospitality Ecommerce Consultant

6.4256737857426 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notab ...

See full review

E-commerce & Sales Manager

6.1998673342705 months ago

Verified

... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...

See full review

E-commerce & Sales Manager

6.1998673344093 months ago

Verified

... “SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said. ...

See full review

E-commerce & Sales Manager

6.1998673345415 months ago

Verified

... “SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said. ...

See full review

Revenue and Yield Manager

6.1998673346789 months ago

Verified

... Probably just the ability to create specific promotional rate plans per channel, with rate restrictions (like stay 3, pay 2 offer)so we do not need to create thjis directly on the partners' extranet. ...

See full review

Revenue and Yield Manager

6.1998673348174 months ago

Verified

... Probably just the ability to create specific promotional rate plans per channel, with rate restrictions (like stay 3, pay 2 offer)so we do not need to create thjis directly on the partners' extranet. ...

See full review

Reservations Manager

6.1353512059173 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big ...

See full review

5.7159963673447 months ago

Verified

... A Game-Changer for E-commerce Management ...

See full review

5.715996367475 months ago

Verified

... One area for improvement is the change logs. More detailed and accessible logs would help users keep track of updates and modifications more effectively. ...

See full review

Owner

5.715996367618 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double ...

See full review

Owner

5.7159963677539 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental ...

See full review

Owner

5.7159963678879 months ago

Verified

... SiteMinder made my day ...

See full review

Owner

5.7159963680212 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first ...

See full review

Owner

5.7159963681691 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing ...

See full review

Owner

5.7159963683057 months ago

Verified

... I just think about a promotion or campaign across channels. The mobile apps's user interface sometimes a bit hard to navigate. ...

See full review

Owner

5.7159963684543 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb​ was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never ...

See full review

ITM and Revenue Manager

4.5547060460152 months ago

Verified

... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...

See full review

ITM and Revenue Manager

4.5547060461559 months ago

Verified

... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...

See full review

ITM and Revenue Manager

4.5547060462903 months ago

Verified

... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...

See full review

ITM and Revenue Manager

4.5547060464259 months ago

Verified

... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...

See full review

ITM and Revenue Manager

4.55470604657 months ago

Verified

... The number of days for pushing rates and inventory should extended from a maximum of seven hundred and fifty days to a minimum of 750 days. ...

See full review

ITM and Revenue Manager

4.5547060467055 months ago

Verified

... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...

See full review

ITM and Revenue Manager

4.55470604685 months ago

Verified

... The number of days for pushing rates and inventory should extended from a maximum of seven hundred and fifty days to a minimum of 750 days. ...

See full review

Sales & E-commerce manager

4.5547060469836 months ago

Verified

... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...

See full review

Sales & E-commerce manager

4.5547060471222 months ago

Verified

... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...

See full review

Sales & E-commerce manager

4.5547060472558 months ago

Verified

... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...

See full review

revenue dept

4.328899595796 months ago

Verified

... Conveniently for hotels to control OTA inventory and room rates ...

See full review

revenue dept

4.3288995959323 months ago

Verified

... Conveniently for hotels to control OTA inventory and room rates ...

See full review

revenue dept

4.3288995960682 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

See full review

Hotel operations and event manager

4.3288995962003 months ago

Verified

... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...

See full review

Hotel operations and event manager

4.3288995963295 months ago

Verified

... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...

See full review

Hotel operations and event manager

4.328899596474 months ago

Verified

... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...

See full review

Hotel operations and event manager

4.3288995966316 months ago

Verified

... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...

See full review

General Manager

4.3288995967783 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

General Manager

4.3288995969232 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

General Manager

4.3288995970587 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4.3288995971968 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4.3288995973395 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

General Manager

4.328899597466 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4.3288995976075 months ago

Verified

... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...

See full review

General Manager

4.328899597752 months ago

Verified

... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...

See full review

General Manager

4.3288995978887 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest messaging ...

See full review

gerente

4.3288995980414 months ago

Verified

... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet are very easy to set up and the mapping helps to keep everything up to date in the system. The changes to update rate ...

See full review

Gerente General

4.3288995981888 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure ...

See full review

Gerente General

4.3288995983244 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock ...

See full review

Gerente General

4.3288995984644 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure payment ...

See full review

Manager of Sales & Marketing

4.2966415340774 months ago

Verified

... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...

See full review

Manager of Sales & Marketing

4.2966415342103 months ago

Verified

... Develop the function to override rate plans on Opera Cloud. Timing of announcement on syncing error could be earlier. Response of the support can be faster. Show log of all activities including the ...

See full review

4.29664153435 months ago

Verified

... Excellent Booking Engine & Channel Manager ...

See full review

Group E-Commerce Manager

4.2966415344848 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Group E-Commerce Manager

4.2966415346125 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Group E-Commerce Manager

4.2966415347476 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

Group E-Commerce Manager

4.2966415348802 months ago

Verified

... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...

See full review

PA of RM

4.2966415350358 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

See full review

Assistant Managing Director

4.2966415351837 months ago

Verified

... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are not fond of the current notification ...

See full review

Corporate Senior Revenue & Distribution Manager

4.2966415353181 months ago

Verified

... Nice Hotel Tools ...

See full review

Corporate Senior Revenue & Distribution Manager

4.2966415354462 months ago

Verified

... This website mostly assists us to control all inventory, room rate I'm appreciated to continue with Siteminder as always. Thank you.This website primarily supports us in controlling all inventory and ...

See full review

General Manager

4.2966415355795 months ago

Verified

... The ease of managing bookings for various third-party platforms, being able to manage inventory and black out availability for specific platforms at a time. Having everything managed in one place is ...

See full review

General Manager

4.2966415357232 months ago

Verified

... Nice and easy to use. Set out of rates and room easy to action. Reporting very easy to understand and action. ...

See full review

BDM

4.2966415358509 months ago

Verified

... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...

See full review

BDM

4.2966415359827 months ago

Verified

... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...

See full review

4.2643834715998 months ago

Verified

... Quick response, pin point solution, and fixing the problem in timely manner , very professional manner, definitely high standard service ...

See full review

4.2643834717342 months ago

Verified

... Quick solution - channel manager communication with booking.com ...

See full review

E-Commerce

4.2643834718713 months ago

Verified

... Nothing to be improved. It is okay to use and easy to the access for other feature or any function. ...

See full review

E-Commerce

4.2643834720075 months ago

Verified

... Easy to manage and stable ...

See full review

E-Commerce

4.2643834721431 months ago

Verified

... Nothing to be improved. It is okay to use and easy to the access for other feature or any function. ...

See full review

Director of Sales

4.2643834722711 months ago

Verified

... Great support and stability ...

See full review

Director of Sales

4.2643834724089 months ago

Verified

... More features like Auto yield rate according to occupancy, Separate inventory for each OTA in case the hotel wants to limited inventory for some specific OTA. ...

See full review

Director of Sales

4.2643834725321 months ago

Verified

... Great support and stability ...

See full review

Booking manager

4.1998673436201 months ago

Verified

... Issue with mapping ...

See full review

Booking manager

4.1998673437586 months ago

Verified

... Issue with mapping ...

See full review

Operational Manager

4.199867343887 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

See full review

Senior Sales Manager

4.1998673440132 months ago

Verified

... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...

See full review

Senior Sales Manager

4.1998673441398 months ago

Verified

... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...

See full review

Senior Sales Manager

4.1998673442682 months ago

Verified

... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...

See full review

Rooms Division Manager

4.199867344412 months ago

Verified

... Enhancing Distribution Efficiency with Improved Customization ...

See full review

Rooms Division Manager

4.1998673445613 months ago

Verified

... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...

See full review

Rooms Division Manager

4.1998673446983 months ago

Verified

... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...

See full review

Rooms Division Manager

4.1998673448297 months ago

Verified

... Enhancing Distribution Efficiency with Improved Customization ...

See full review

SM

4.1676092804413 months ago

Verified

... Nothing. Everything is good. It will be great if there was Vietnamese staff to support. We can call direcct easily. ...

See full review

Manager

4.1676092805716 months ago

Verified

... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...

See full review

Assistant Revenue Manager

4.1353512161962 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Marketing Manager

4.1353512163273 months ago

Verified

... I like that I am able to make updates on rates and inventory at a lightening speed :) fast and simple ...

See full review

Marketing Manager

4.1353512164565 months ago

Verified

... I like that I am able to make updates on rates and inventory at a lightening speed :) fast and simple ...

See full review

Marketing Manager

4.1353512166036 months ago

Verified

... Siteminder is a Tool a Hotel cannot live without ...

See full review

Director of Operations

4.1030931522256 months ago

Verified

... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. Good distribution with a wide range of OTAs and agents. Constantly ...

See full review

Director of Operations

4.1030931523753 months ago

Verified

... The main area that could be improved would be the reporting as I find this a bit limited or limited information in the reports but overall the product has great functionality. ...

See full review

Director of Operations

4.1030931525056 months ago

Verified

... The main area that could be improved would be the reporting as I find this a bit limited or limited information in the reports but overall the product has great functionality. ...

See full review

Director of Operations

4.1030931526408 months ago

Verified

... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. Good distribution with a wide range of OTAs and agents. Constantly working on improvements and development so the products never become obsolete. Loving the new all-in-one system so no longer need to switch ...

See full review

Director of Operations

4.1030931527796 months ago

Verified

... The main area that could be improved would be the reporting as I find this a bit limited or limited information in the reports but overall the product has great functionality. ...

See full review

Director of Operations

4.1030931529133 months ago

Verified

... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...

See full review

Ecommerce

4.1030931530507 months ago

Verified

... A friendly user channel manager, interface with various online channel selections to optimize distribution, a very helpful support team, and simple reporting that’s easy to analyze. ...

See full review

IT Support

4.1030931531959 months ago

Verified

... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...

See full review

IT Support

4.103093153324 months ago

Verified

... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...

See full review

IT Support

4.1030931534603 months ago

Verified

... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...

See full review

4.1030931536018 months ago

Verified

... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid ...

See full review

4.1030931537347 months ago

Verified

... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth ...

See full review

4.1030931538833 months ago

Verified

... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth of features and integrations it offers has significantly improved the operation with the complementary applications. The technical support they provide is also very fast ...

See full review

4.1030931540259 months ago

Verified

... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details ...

See full review

4.1030931541547 months ago

Verified

... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout of customer ...

See full review

Ceo Hotel Solutions

4.103093154313 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales ...

See full review

Ceo Hotel Solutions

4.1030931544478 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements ...

See full review

Ceo Hotel Solutions

4.1030931545919 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional ...

See full review

Ceo Hotel Solutions

4.1030931547831 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional relevant information. Another suggestion is to incorporate more additional products or services within the booking engine. Offering the ability to include add-ons such as welcome packs, excursions, spa treatments or room upgrades during the booking process would give customers more options to personalize their experience from the start, as well as being an opportunity to generate additional revenue for hotels. In terms of aesthetics and customization, it would be ideal if users could have more control to further customize the layouts of the booking engine. If you could adjust not only the colors, but also the fonts, layout of elements and other visual aspects, you could create an experience that is more consistent with the hotel’s brand identity. This would make the booking engine integrate more seamlessly with the website, providing a more engaging visual experience. Finally, it would be a great step forward to allow the inclusion of images in other formats, such as GIFs or short videos, within the booking engine. This would offer hotels the ability to highlight their facilities or services in a more dynamic and visually striking way. Videos could give customers a more immersive experience, allowing them to see the facilities in action, which would increase the hotel’s appeal and improve conversion. In short, while SiteMinder is already a very valuable tool for hotel management, implementing these improvements would make its platform even more competitive and effective. The addition of a more diverse payment gateway, more advanced customization options, and the possibility of including multimedia ...

See full review

Ceo Hotel Solutions

4.1030931550022 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and pop ...

See full review

4.1030931552218 months ago

Verified

... Connect to VRBO! That is one channel that we are having to manager independently and we look forward to having everything in one place! ...

See full review

Reservas

4.1030931554551 months ago

Verified

... Reservations and revenue ...

See full review

revenue executive

4.0708350911492 months ago

Verified

... Everything is perfect but i hope there is an option to select with tech support I am talking to resolve the issue I am facing. ...

See full review

Manager Assistant

4.0708350912955 months ago

Verified

... We, as a team, use site minder for a year, now, and we reached the conclusion that it makes our work easier, from the rate update to setting availabilyty, to reports and so on. ...

See full review

Director of Commercial Strategy

4.0708350914326 months ago

Verified

... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has ...

See full review

Director of Commercial Strategy

4.0708350915726 months ago

Verified

... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has worked to enhance its functionality ...

See full review

Director of Commercial Strategy

4.0708350917103 months ago

Verified

... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has ...

See full review

Director of Commercial Strategy

4.0708350918515 months ago

Verified

... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has worked to enhance ...

See full review

Front Office Manager

4.0708350919855 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708350921177 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708350922528 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708350923914 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708350925168 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

See full review

Front Office Manager

4.0708350926404 months ago

Verified

... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...

See full review

Front Office Manager

4.0708350927696 months ago

Verified

... #booking #revenue ...

See full review

Director Revenue Management

4.0708350929081 months ago

Verified

... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low ...

See full review

Director Revenue Management

4.070835093047 months ago

Verified

... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low ...

See full review

Director Revenue Management

4.0708350931769 months ago

Verified

... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...

See full review

Director Revenue Management

4.0708350933113 months ago

Verified

... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...

See full review

4.0708350934536 months ago

Verified

... The channel's distribution is very thorough and streamlined, details are included in each reservation sent to the property. The channel reporting feature is very helpful for forecasting month end ...

See full review

4.0708350935962 months ago

Verified

... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...

See full review

4.0708350937369 months ago

Verified

... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types ...

See full review

Channel Distribution Supervisor

3.9418028358266 months ago

Verified

... The system is not overly complicated, and the customer support team can assist in resolving any issues. ...

See full review

Reservation Executive

3.9418028359644 months ago

Verified

... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...

See full review

Revenue Manager

3.9418028360995 months ago

Verified

... very efficient ...

See full review

Revenue Manager

3.9418028362358 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Revenue Manager

3.9418028363672 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Ingeniera Industrial

3.9418028365166 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

See full review

EcommerceCoordinator

3.9418028366525 months ago

Verified

... If you can provide any webinars (training sessions) spanish, it would be helpful to understand and take advantage of your platform. ...

See full review

Revenue & Front Office Manager

3.9095447722737 months ago

Verified

... It would be great if the Insights menu could be developed further, maybe by adding an option to export data in table format. That way, aside from the charts, we can dive even deeper into the insights ...

See full review

Senior Manager

3.9095447724104 months ago

Verified

... Clear and concise, easy to learn and navigate. ...

See full review

Senior Manager

3.9095447725556 months ago

Verified

... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...

See full review

3.877286708178 months ago

Verified

... Very easy to log in to the Channel Manager. Everything we need is in front of us and It is so easy to swap between the Inventory and Reservations being the two main sections we use. ...

See full review

3.877286708333 months ago

Verified

... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...

See full review

AUDITOR DE INGRESOS

3.8772867084812 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...

See full review

AUDITOR DE INGRESOS

3.8772867086242 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...

See full review

AUDITOR DE INGRESOS

3.8772867087746 months ago

Verified

... The expansion of Siteminder Pay services to other countries around the world would be a great help for many, including us since we have a hotel in Costa Rica where we would like to include this service to begin with the advance payments of our reservations and also to be able to capture non ...

See full review

AUDITOR DE INGRESOS

3.8772867089285 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...

See full review

AUDITOR DE INGRESOS

3.87728670907 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...

See full review

AUDITOR DE INGRESOS

3.8772867092047 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Pay ...

See full review

AUDITOR DE INGRESOS

3.8772867093459 months ago

Verified

... The expansion of Siteminder Pay services to other countries around the world would be a great help for many, including us since we have a hotel in Costa Rica where we would like to include this service to begin with the advance payments of our reservations and also to be able to capture ...

See full review

Gerente de sistemas

3.8772867094769 months ago

Verified

... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...

See full review

Gerente de sistemas

3.8772867096117 months ago

Verified

... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...

See full review

Gerente de sistemas

3.8772867097521 months ago

Verified

... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...

See full review

Revenue Manager

3.8772867098831 months ago

Verified

... The setting for applying single room discounts is not working properly in the rate plan settings. ...

See full review

Director of New Business Development

3.8450286454988 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

See full review

Reservation Team Leader

3.8127705811152 months ago

Verified

... Fast response in connection to the problem arise in a reservation which did not flow down in Opera PMS and it is really helpful ...

See full review

Front Office Manager

3.8127705812545 months ago

Verified

... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...

See full review

Front Office Manager

3.8127705813945 months ago

Verified

... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...

See full review

Front Office Manager

3.8127705815326 months ago

Verified

... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...

See full review

Front Office Manager

3.8127705816674 months ago

Verified

... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...

See full review

Front Office Manager

3.8127705818 months ago

Verified

... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...

See full review

Motel Manager

3.7482544529167 months ago

Verified

... The support agent Alyssa was super helpful in identifying the issue and providing a solution. We were able to get the issue fixed straight away. We liked that screenshots were able to be shared. ...

See full review

Motel Manager

3.7482544530649 months ago

Verified

... The support agent Alyssa was super helpful in identifying the issue and providing a solution. We were able to get the issue fixed straight away. We liked that screenshots were able to be shared. ...

See full review

Motel Manager

3.7482544532232 months ago

Verified

... The issue alert doesn't show you how to fix it. It would be good to have a guide for any issues that arise. ...

See full review

Motel Manager

3.7482544533778 months ago

Verified

... Unmapped Room ...

See full review

Motel Manager

3.74825445352 months ago

Verified

... The issue alert doesn't show you how to fix it. It would be good to have a guide for any issues that arise. ...

See full review

Distribution Manager

3.7482544536626 months ago

Verified

... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...

See full review

Distribution Manager

3.7482544538023 months ago

Verified

... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...

See full review

Distribution Manager

3.7482544539553 months ago

Verified

... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...

See full review

Distribution Manager

3.7482544540976 months ago

Verified

... Direct Booking Rate Actions ...

See full review

Sales Director

3.7482544542365 months ago

Verified

... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...

See full review

Sales Director

3.7482544543769 months ago

Verified

... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...

See full review

Reservations Manager

3.6837383254884 months ago

Verified

... One thing I would find helpful would be some quick training videos or tutorials for different sections. They may already offer this but I have not seen it. ...

See full review

3.6837383256519 months ago

Verified

... We believe the reporting area can have more options. For instance, as far as under the Reservations section, possibly the default number of reservations shown can be more than 10 or automatically display the full total instead of having to scroll down to choose how many reservations to load per page. Another area for improvement is the default timeout for SiteMinder itself. For instance, I'll be working on a specific date of arrival and then after some time, I move on to the next date to pull up only to run into a message that says, "An error ...

See full review

3.6837383258001 months ago

Verified

... Using SiteMinder as our Channel Manager has given us more flexibility with distribution to various channels at once. The site is user friendly and has helped optimize our inventory control. In ...

See full review

Reception

3.6514802614244 months ago

Verified

... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...

See full review

General Manager

3.6514802615621 months ago

Verified

... Clear and Efficient ...

See full review

General Manager

3.6514802616947 months ago

Verified

... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...

See full review

General Manager

3.6514802618373 months ago

Verified

... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would ...

See full review

General Manager

3.6514802619724 months ago

Verified

... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...

See full review

General Manager

3.6514802620975 months ago

Verified

... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would ...

See full review

E-Commerce Manager

3.6514802622375 months ago

Verified

... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its ...

See full review

E-Commerce Manager

3.6514802623671 months ago

Verified

... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its advanced distribution ...

See full review

Revenue Manager

3.6514802625026 months ago

Verified

... The channel manager effects ...

See full review

Head of Distribution & Digital Marketing

3.5869641336022 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so ...

See full review

Head of Distribution & Digital Marketing

3.5869641337369 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates ...

See full review

3.4901899403319 months ago

Verified

... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...

See full review

3.4901899404585 months ago

Verified

... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...

See full review

3.4901899406418 months ago

Verified

... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...

See full review

3.4901899408669 months ago

Verified

... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...

See full review

Gerente de Reservaciones

3.4901899410439 months ago

Verified

... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...

See full review

Assistant Reservations & E-commerce Manager

3.4579318767107 months ago

Verified

... I have nothing to complain about the service. The system and service are good so far. Oh one minus point because the chat function cannot use on laptop. ...

See full review

Rooms Management

3.4579318768466 months ago

Verified

... I find that the Channel Manager Platform is easy to navigate and has an ease of function. The Help Centre has update fixes to any issues I have encountered since I have taken over the platform. ...

See full review

Revenue Performance Director

3.4256738124798 months ago

Verified

... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...

See full review

Revenue Performance Director

3.4256738126273 months ago

Verified

... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...

See full review

Revenue Performance Director

3.4256738127595 months ago

Verified

... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...

See full review

Revenue Performance Director

3.425673812907 months ago

Verified

... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...

See full review

Gerente de Mercadeo

3.4256738130455 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.4256738132008 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.4256738133356 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.4256738134793 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.4256738136141 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

3.4256738137593 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

See full review

Front Office Manager

3.3934157493847 months ago

Verified

... one challenge we've faced is occasional delays in syncing availability room inventory and rates with certain channels, which has sometimes led to overbooking. ...

See full review

Front Office Manager

3.3934157495273 months ago

Verified

... one challenge we've faced is occasional delays in syncing availability room inventory and rates with certain channels, which has sometimes led to overbooking. ...

See full review

3.3934157496625 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

See full review

3.3934157497973 months ago

Verified

... We are a boutique hotel (16 rooms) and even so, I don't know what we would do without SiteMinder!! The channel managerworks perfectly, it's super convenient, easy to use and immediate. I have to add that SiteMinder's customer service is EXCEPTIONAL and the booking engine is incredibly easy to use as well, which is quite convenient to keep the website ...

See full review

Reservations Manager

3.3611576854286 months ago

Verified

... The customer can not book late checkout, Would be good if the system provided the customer to get a late check out book the system, so they can decide in real time ...

See full review

Operation Manager

3.361157685572 months ago

Verified

... Easy to use, quick to understand. ...

See full review

Operation Manager

3.3611576857221 months ago

Verified

... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...

See full review

Operation Manager

3.3611576858628 months ago

Verified

... Easy to use, quick to understand. ...

See full review

3.3611576859984 months ago

Verified

... Easy to use suite. With very nice reports about revenue , compitition etc ...

See full review

3.3611576861309 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

3.3611576863082 months ago

Verified

... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...

See full review

3.3611576864542 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

3.3611576865976 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

See full review

owner

3.3288996222297 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

owner

3.3288996223619 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

See full review

Reservation Manager

3.2643834934718 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

See full review

Head of Marketing

3.2643834936212 months ago

Verified

... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...

See full review

Head of Marketing

3.2643834937672 months ago

Verified

... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...

See full review

Head of Marketing

3.2643834939005 months ago

Verified

... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...

See full review

Sales Director

3.2643834940405 months ago

Verified

... The Siteminder team is always quick to respond and the interface is super user-friendly. The system is very intuitive and makes for an overall enjoyable experience. ...

See full review

Corp.E-Commerce Manager

3.2321254296584 months ago

Verified

... Booking engine user friendly, they have mobile apps, fast load time, good channel distribution and great reporting, user friendly channel managers. ...

See full review

FD

3.232125429804 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide ...

See full review

FD

3.2321254299459 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create ...

See full review

FD

3.2321254300829 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled ...

See full review

FD

3.2321254302225 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide ...

See full review

FD

3.2321254303562 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast ...

See full review

FD

3.2321254305007 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide ...

See full review

FD

3.2321254306508 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast ...

See full review

FD

3.2321254307897 months ago

Verified

... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very use ...

See full review

E-Commerce & Reservation Manager

3.1998673664079 months ago

Verified

... A Comprehensive Booking Solution with Seamless Integration. ...

See full review

E-Commerce & Reservation Manager

3.199867366552 months ago

Verified

... A Comprehensive Booking Solution with Seamless Integration. ...

See full review

Operations Manager

3.1676093021737 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676093023268 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676093024574 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

Operations Manager

3.1676093025993 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

See full review

E-commerce

3.1676093027356 months ago

Verified

... For the moment everything is perfect, perhaps adding more editing tools in the booking engine, more configuration options. ...

See full review

E-commerce

3.1676093028678 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

E-commerce

3.1676093030145 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

See full review

Channel & Distribution Manager

3.1353512386309 months ago

Verified

... The ability to map one rateplan to different ratecodes in your PMS based on the agent. This can be done but must be done by Siteminder, not the customer. ...

See full review

Channel & Distribution Manager

3.1353512387612 months ago

Verified

... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to ...

See full review

FD

3.1353512388986 months ago

Verified

... that we/Siteminder can also delete unmapped rates that we/Siteminder can also delete unmapped rates that we/Siteminder can also delete unmapped rates ...

See full review

Environmental Manager

3.1353512390334 months ago

Verified

... The interface is user-friendly, allowing me to manage multiple booking platforms seamlessly. The real-time updates prevent over bookings and streamline my reservations, which has significantly ...

See full review

Environmental Manager

3.1353512391861 months ago

Verified

... The process of mapping new rates from third-party sources can still be cumbersome. It often requires multiple steps, leading to confusion and potential errors. A more streamlined approach would greatly enhance efficiency and ensure accurate rate updates across all platforms. Additionally, the ability to add supplements ...

See full review

FD

3.0063189812698 months ago

Verified

... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...

See full review

Office Manager

2.9740609168955 months ago

Verified

... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...

See full review

Office Manager

2.9740609170497 months ago

Verified

... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...

See full review

Revenue analyst

2.9740609171823 months ago

Verified

... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...

See full review

Revenue analyst

2.9740609173122 months ago

Verified

... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...

See full review

Revenue analyst

2.9740609174623 months ago

Verified

... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...

See full review

Sales

2.9418028530892 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

See full review

Receptionist

2.9095447887067 months ago

Verified

... If can be communicate in Mandarin to the support agent, all of my colleague can use this way to solve their problem as well. ...

See full review

Hotel Operations Manager

2.9095447888467 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results ...

See full review

Agencia de Markegint

2.8127705954346 months ago

Verified

... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...

See full review

Agencia de Markegint

2.8127705955806 months ago

Verified

... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...

See full review

Agencia de Markegint

2.8127705957269 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

See full review

Revenue

2.8127705958692 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

Revenue

2.8127705960129 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

Revenue

2.8127705961428 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

Revenue

2.8127705962735 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

Revenue

2.812770596418 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

Front desk

2.7805125320397 months ago

Verified

... 1. Wish more functions that we can use when control the connection and rooms. 2.hope more easily to find the mandarin customer service to ask. ...

See full review

Front desk

2.780512532177 months ago

Verified

... Channel managers is my favorite tool to use and it's easily to control and all the platform connection is fast and always no have difficulty to worry. ...

See full review

GSA

2.7805125323055 months ago

Verified

... Have been using it for more than 5 years and will definitely continue to use it. ...

See full review

E-Commerce Manager

2.748254467929 months ago

Verified

... Give us more details in simple terms so that we can understand. It is impossible to generate reports from other channels. ...

See full review

Revenue Specialist

2.7482544680787 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2.7482544682273 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2.7482544683658 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and effective ...

See full review

Revenue Specialist

2.7482544685122 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Revenue Specialist

2.7482544686555 months ago

Verified

... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...

See full review

Manager

2.7482544688012 months ago

Verified

... Number 1 Software for hotel channel manager ...

See full review

Assistant Director of Sales

2.715996404425 months ago

Verified

... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...

See full review

E-Commerce Manager

2.7159964045561 months ago

Verified

... Stability on system. Provide THAI language support in weekend and night time will be appreciated. Provide training and updates to partner at least once per quarter. ...

See full review

Ecommerce

2.7159964046994 months ago

Verified

... Very fast and friendly service. They always resolve queries and make improvements. ...

See full review

Ecommerce Department

1.0063189854723 months ago

Verified

... SiteMinder Review ...

See full review

Ecommerce Department

1.0063189856063 months ago

Verified

... SiteMinder Review ...

See full review

Revenue Performance Manager

2.6837383406007 months ago

Verified

... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data ...

See full review

Revenue Performance Manager

2.6837383407512 months ago

Verified

... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if ...

See full review

Revenue Performance Manager

2.6837383408867 months ago

Verified

... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data that can be pulled from the insights ...

See full review

Revenue Performance Manager

2.68373834102 months ago

Verified

... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if ...

See full review

Hotel Manager

2.5869641476072 months ago

Verified

... When upgrading systems need to follow-up with the hotel partners. Once the system was updated there should be a training platform to understand all the functions. ...

See full review

E-Commerce Manager

2.5869641477524 months ago

Verified

... Lovely product ...

See full review

E-Commerce Manager

2.5869641478857 months ago

Verified

... Basically everything is just fine, not much that I think could be improve on channel manager. Maybe SiteMinder could create a place for hotel to store the BAR tier, so that hotel can select from the ...

See full review

Revenue and Distribution Consultant

2.5869641480261 months ago

Verified

... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of overbookings. Real-Time Updates: It allows for real-time updates of rate ...

See full review

Revenue and Distribution Consultant

2.5869641481627 months ago

Verified

... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual Indicators: Use color coding or visual indicators (like a calendar icon) to show active and inactive rates, which can help users quickly identify which rates are currently valid. Filtering Options: Introduce filtering options to allow users to view rates by specific date ranges, enabling them to easily see which rates are available on any given day. Notifications ...

See full review

Revenue and Distribution Consultant

2.5869641483046 months ago

Verified

... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of overbookings. Real-Time Updates: It allows for real-time updates of rates and availability, so any changes made in the channel manager reflect instantly across all connected booking platforms. Increased Revenue: By maximizing channel exposure and allowing for dynamic pricing strategies, a channel manager can help properties optimize their revenue management and increase bookings. Time Efficiency: Automating the management of various listings and channels reduces manual administrative tasks, allowing staff to focus more on guest satisfaction and other important areas of operation. Data Insights: Channel managers often come with reporting tools that provide valuable insights into booking trends, performance ...

See full review

Customer Experience Development Manager

2.5869641484517 months ago

Verified

... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...

See full review

Customer Experience Development Manager

2.586964148588 months ago

Verified

... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...

See full review

Customer Experience Development Manager

2.5869641487291 months ago

Verified

... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users currently cannot access credit card details for review ...

See full review

Online Marketing Supervisor

2.5869641488635 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Online Marketing Supervisor

2.5869641489945 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Online Marketing Supervisor

2.5869641491234 months ago

Verified

... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...

See full review

Online Marketing Supervisor

2.5869641492749 months ago

Verified

... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...

See full review

Online Marketing Supervisor

2.586964149412 months ago

Verified

... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...

See full review

Online Marketing Supervisor

2.5869641495527 months ago

Verified

... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...

See full review

Online Marketing Supervisor

2.5869641496924 months ago

Verified

... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...

See full review

Revenue and Ecommerce Manager

2.5869641498256 months ago

Verified

... At Insights (SiteMinder), the reports should be customable and filterable in details. The mobile application should share the same functionalities as website. The rate adjustment function should be ...

See full review

Revenue and Ecommerce Manager

2.5869641499686 months ago

Verified

... At Insights (SiteMinder), the reports should be customable and filterable in details. The mobile application should share the same functionalities as website. The rate adjustment function should be ...

See full review

Revenue and Ecommerce Manager

2.5869641501012 months ago

Verified

... At Insights (SiteMinder), the reports should be customable and filterable in details. The mobile application should share the same functionalities as website. The rate adjustment function should be ...

See full review

Revenue and Distribution Manager Asia

2.5869641502341 months ago

Verified

... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...

See full review

Revenue and Distribution Manager Asia

2.5869641503651 months ago

Verified

... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...

See full review

Revenue manager

2.5869641504928 months ago

Verified

... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...

See full review

Revenue manager

2.5869641506246 months ago

Verified

... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...

See full review

E Commerce Manager

2.5869641507706 months ago

Verified

... channel manager is seemless, 100% working all the time. customer service is always available. booking engine is easy to use. ...

See full review

E Commerce Manager

2.5869641509009 months ago

Verified

... for booking engine, it could improve on design and the ability to combine rate plans like the other major OTA channels ...

See full review

Managing Director

2.5869641510353 months ago

Verified

... Payment getaways in Thailand, we do not have enough options currently. Also the invoicing system could be much better i think. ...

See full review

Revenue Management

2.5547060866585 months ago

Verified

... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...

See full review

Revenue Management

2.5547060867985 months ago

Verified

... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...

See full review

Revenue Management

2.5547060869463 months ago

Verified

... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...

See full review

Sales

2.5224480225594 months ago

Verified

... Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick. ...

See full review

Consultant

2.5224480226859 months ago

Verified

... The Siteminder channel manager system is realy user friendlyto hotelier. No matter you are doing rate or availability change it all save a lots of time for you. And it is also very easy to set up the ...

See full review

Consultant

2.5224480228244 months ago

Verified

... The only thing to be improved is I hoped when I adjusted the rate lower than the minimum restriction rate, it could turn with a big alert and stop the change in hte sytem instead of just amend with ...

See full review

Consultant

2.5224480229589 months ago

Verified

... The Siteminder channel manager system is realy user friendlyto hotelier. No matter you are doing rate or availability change it all save a lots of time for you. And it is also very easy to set up the ...

See full review

Sales Manager

2.5224480231052 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...

See full review

Sales Manager

2.5224480232568 months ago

Verified

... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...

See full review

Sales Manager

2.5224480233942 months ago

Verified

... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...

See full review

Cluster Revenue

2.5224480235368 months ago

Verified

... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...

See full review

Cluster Revenue

2.5224480236757 months ago

Verified

... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...

See full review

Cluster Revenue

2.522448023812 months ago

Verified

... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...

See full review

Cluster Revenue

2.5224480239505 months ago

Verified

... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...

See full review

Manager, Yield & Revenue

2.5224480240804 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes webinars that the hoteliers could join to learn about strategies or business trend, it likes to refresh the system training 10. Provide useful report they the hotel could do analysis.. 11. Provide very useful articles for the hotel 12. Demand plus function helps to promote property on metasearch ...

See full review

Manager, Yield & Revenue

2.5224480242137 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes webinars that the hoteliers could join to learn about strategies or business trend, it likes to refresh the system training 10. Provide useful report they the hotel could do analysis.. 11. Provide very useful articles for the hotel 12. Demand ...

See full review

Manager, Yield & Revenue

2.522448024347 months ago

Verified

... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue ...

See full review

General Manager

2.490189959969 months ago

Verified

... Please create more options about promotion on booking engine (would be great can be create same as OTAs) will make it more convenient for the guests to book. ...

See full review

General Manager

2.490189960106 months ago

Verified

... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to ...

See full review

General Manager

2.4901899602479 months ago

Verified

... Please create more options about promotion on booking engine (would be great can be create same as OTAs) will make it more convenient for the guests to book. ...

See full review

General Manager

2.4901899603894 months ago

Verified

... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to ...

See full review

Digital marketing Manager

2.4901899605201 months ago

Verified

... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...

See full review

Supervisor

2.4901899606474 months ago

Verified

... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...

See full review

Supervisor

2.490189960777 months ago

Verified

... Rate below minimum rate shouldn't easy to save the file. It's Not okey just show the signal. Otherwise it should be Red color or big sign. ...

See full review

Sales Manager

2.4901899609158 months ago

Verified

... #conversion #booking #mobile #revenue #bookingengine ...

See full review

Sales Manager

2.4901899610447 months ago

Verified

... #conversion #booking #mobile #revenue #bookingengine ...

See full review

Sales Manager

2.4901899611701 months ago

Verified

... Easy to access with #channel #distribution #optimize #reporting #upsell #conversion #booking #mobile #revenue load time #booking #mobile #revenue load time ...

See full review

Sales Manager

2.4901899612974 months ago

Verified

... Easy to access with #channel #distribution #optimize #reporting #upsell #conversion #booking #mobile #revenue load time #booking #mobile #revenue load time ...

See full review

Sales Manager

2.4901899614229 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Sales Manager

2.4901899615479 months ago

Verified

... #conversion #booking #mobile #revenue #bookingengine ...

See full review

Sales Manager

2.4901899616809 months ago

Verified

... Easy to access with #channel #distribution #optimize #reporting #upsell #conversion #booking #mobile #revenue load time #booking #mobile #revenue load time ...

See full review

Sales Manager

2.4901899618082 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Sales Manager

2.4901899619403 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Sales Manager

2.4901899620699 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Senior Manager, Revenue Manager

2.4901899622009 months ago

Verified

... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy and fast.Although their Hotel Meta ...

See full review

Senior Manager, Revenue Manager

2.4901899623387 months ago

Verified

... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy ...

See full review

Senior Manager, Revenue Manager

2.4901899624705 months ago

Verified

... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy and fast.Although their Hotel Metasearch is new, the ease of use for their meta management ...

See full review

Senior Manager, Revenue Manager

2.4901899625986 months ago

Verified

... Their payment gateway for Booking Engine might need a little bit of flexibility, although I would understand the restriction in place but by having the flexibility or maybe more partners would help ...

See full review

2.4901899627277 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful ...

See full review

2.4901899628584 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top ...

See full review

2.4901899629902 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment ...

See full review

2.4901899631261 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, ...

See full review

Cluster IT Manager

2.457931898741 months ago

Verified

... Total solution for Hotel ecommerce ...

See full review

Cluster IT Manager

2.4579318988691 months ago

Verified

... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...

See full review

Cluster IT Manager

2.4579318990009 months ago

Verified

... Total solution for Hotel ecommerce ...

See full review

Owner/mansager

2.4579318991308 months ago

Verified

... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...

See full review

FD

2.4579318992611 months ago

Verified

... It would be very helpful if we could search reservations by cancellation date. Additionally, if the rate is set below the minimum rate, the system will display a notification, and the data cannot be ...

See full review

General Manager

2.4579318994183 months ago

Verified

... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...

See full review

General Manager

2.4579318995654 months ago

Verified

... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...

See full review

General Manager

2.457931899698 months ago

Verified

... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...

See full review

Sale manager

2.4579318998297 months ago

Verified

... Insight functional to pull yearly date by split each month. Some time I would like to pull date whole year report but specific to check by monthly to analyst our revenue. ...

See full review

Sale manager

2.4579318999645 months ago

Verified

... Insight functional to pull yearly date by split each month. Some time I would like to pull date whole year report but specific to check by monthly to analyst our revenue. ...

See full review

Sale manager

2.4579319001131 months ago

Verified

... Insight functional to pull yearly date by split each month. Some time I would like to pull date whole year report but specific to check by monthly to analyst our revenue. ...

See full review

Digital Marketing Manager

2.4579319002487 months ago

Verified

... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and ...

See full review

Director of Sales

2.4579319003827 months ago

Verified

... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...

See full review

Director of Sales

2.4579319005134 months ago

Verified

... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...

See full review

Sales Rep

2.4579319006403 months ago

Verified

... Website builder... few options. Need more tools. Though the provided options are user-friendly. but it takes few days to provide several web pages. ...

See full review

Director of Revenue

2.4579319007691 months ago

Verified

... Fast and efficient delivery of data. Provides notification whenever problems occurs with travel agent partner. Can multiple users at the same time with no problems. Updates system with new useful ...

See full review

Director of Revenue

2.4579319009054 months ago

Verified

... Very effective system ...

See full review

Administrador de hotel

2.4579319010301 months ago

Verified

... As always, good. ...

See full review

Administrador de hotel

2.4579319011559 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal ...

See full review

Administrador de hotel

2.4579319012851 months ago

Verified

... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales ...

See full review

GM

2.4579319014143 months ago

Verified

... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...

See full review

Manager

2.4579319015394 months ago

Verified

... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...

See full review

Manager

2.4579319016753 months ago

Verified

... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...

See full review

Reservations Supervisor

2.4256738372898 months ago

Verified

... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...

See full review

Gerente General

2.4256738374212 months ago

Verified

... An easy to use and navigate system. Despite having different options on the market, this seemed to be the best option for me. Also, the team has always been very willing to help. ...

See full review

Director of Revenue Management

2.3934157730376 months ago

Verified

... SiteMinder's Channel Manager allows for efficient and affordable connectivity across complex distribution landscapes, with a wide variety of reporting options. ...

See full review

E-Commerce Manager

2.3611577086514 months ago

Verified

... Most Fastest, Stable & Very User Friendly ...

See full review

E-Commerce Manager

2.3611577087907 months ago

Verified

... One feature that could enhance the Booking Engine is the ability to display the lowest available rate for each date directly in the date picker calendar. This would give users more visibility into ...

See full review

E-Commerce Manager

2.3611577089169 months ago

Verified

... I've had a great experience using Siteminder's platform.The Channel Manager is incredibly stable, and its simplicity makes it very easy to use whether you're a beginner or an experienced user. The integration with multiple channels works seamlessly, which saves a lot of time and effort.The Booking Engine design is also impressive sleek, user friendly, and visually appealing. It’s intuitive for guests to navigate, which improves the booking experience and ultimately conversion rate ...

See full review

E-Commerce Manager

2.3611577090468 months ago

Verified

... One feature that could enhance the Booking Engine is the ability to display the lowest available rate for each date directly in the date picker calendar. This would give users more visibility into ...

See full review

E-Commerce Manager

2.3611577091749 months ago

Verified

... One feature that could enhance the Booking Engine is the ability to display the lowest available rate for each date directly in the date picker calendar. This would give users more visibility into ...

See full review

Ecommerce Manager

2.3611577092992 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.361157709428 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.361157709565 months ago

Verified

... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...

See full review

Ecommerce Manager

2.3611577096957 months ago

Verified

... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...

See full review

Ecommerce Manager

2.361157709823 months ago

Verified

... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...

See full review

Ecommerce Manager

2.3611577099522 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.3611577100833 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.3611577102132 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Ecommerce Manager

2.3611577103487 months ago

Verified

... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...

See full review

Director of Sales and Marketing

2.3611577104786 months ago

Verified

... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer in terms of saving time and increasing efficiency across our distribution channels, providing a suite of features designed to handle the complex, dynamic demands of today’s online booking environment. One of the aspects I appreciate most about SiteMinder is its seamless integration across multiple online travel agencies (OTAs), which allows our team to reach a wider audience with minimal effort. This connectivity means we can manage our listings, rates, and availability in one centralized location. As a result, we’re able to easily expand our visibility on different platforms without the hassle of logging in to each OTA individually, which saves considerable time and resources. The real-time inventory updates provided by SiteMinder are invaluable, especially for hotels that frequently deal with fluctuating occupancy. Changes to room availability or pricing are instantly reflected across all connected channels, reducing the risk of overbookings and ensuring that our guests have the most accurate information when they book. This aspect alone has greatly reduced manual errors, helping us build and maintain a reliable reputation with our guests and third-party booking partners. The intuitive dashboard is another feature that I find extremely beneficial. It’s easy to navigate, even for team members who may not be particularly ...

See full review

Director of Sales and Marketing

2.3611577106071 months ago

Verified

... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer in terms of saving time and increasing efficiency across our distribution channels, providing a suite of features designed to handle the complex, dynamic demands of today’s online booking environment. One of the aspects I appreciate most about SiteMinder is its seamless integration across multiple online travel agencies (OTAs), which allows our team to reach a wider audience with minimal effort. This connectivity means we can manage our listings, rates, and availability in one centralized location. As a result, we’re able to easily expand our visibility on different platforms without the hassle of logging in to each OTA individually, which saves considerable time and resources. The real-time inventory updates provided by SiteMinder are invaluable, especially for hotels that frequently deal with fluctuating occupancy. Changes to room availability or pricing are instantly reflected across all connected channels, reducing the risk of overbookings and ensuring that our guests have the most accurate information when they book. This aspect alone has greatly reduced manual errors, helping us build and maintain a reliable reputation with our guests and third-party booking partners. The intuitive dashboard is another feature that I find extremely beneficial. It’s easy to navigate, even for team members who may not be particularly tech-savvy, and provides a clear, comprehensive overview of all our distribution channels. The dashboard’s design enables our team to quickly review performance metrics, make data ...

See full review

Finance Manager

2.361157710731 months ago

Verified

... * We can create simple promo code and it's work directly. * It's fast that after create promo code, website direct capture. ...

See full review

Finance Manager

2.3611577108576 months ago

Verified

... Promotion code ...

See full review

Finance Manager

2.3611577109857 months ago

Verified

... * We can create simple promo code and it's work directly. * It's fast that after create promo code, website direct capture. ...

See full review

Director of Sales

2.3611577111257 months ago

Verified

... What I appreciate most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s website, which creates a user-friendly experience for guests and significantly reduces abandoned bookings. The real-time updates provided by the Channel Manager are invaluable, as they allow me to efficiently manage rates and availability across multiple OTAs, and especially interface between the channel and our PMS. The Booking Engine creates a seamless online booking experience, integrating real-time availability and secure payment options to reduce abandoned bookings. Meanwhile, the Channel Manager connects hotels with multiple online travel agencies (OTAs), ensuring real-time updates on room rates and availability, which minimizes overbooking risks and maximizes revenue. With an intuitive dashboard for easy monitoring and strategy ...

See full review

Director of Sales

2.3611577112537 months ago

Verified

... What I appreciate most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s website, which creates a user-friendly experience for guests and significantly reduces abandoned bookings. The real-time updates provided by the Channel Manager are invaluable, as they allow me to efficiently manage rates and availability across multiple OTAs, and especially interface between the channel and our PMS. The Booking Engine creates a seamless online booking experience, integrating real-time availability and secure payment options to reduce abandoned bookings. Meanwhile, the Channel Manager connects hotels with multiple online travel agencies (OTAs), ensuring real-time updates on room rates and availability, which minimizes ...

See full review

Ecommerce Supervisor

2.361157711381 months ago

Verified

... Bar chart tools ...

See full review

Ecommerce Supervisor

2.3611577115106 months ago

Verified

... Bar chart tools ...

See full review

Airbnb operator

2.3611577116402 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611577117839 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611577119142 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611577120411 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611577121718 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611577122995 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611577124287 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611577125597 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611577126882 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611577128129 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611577129391 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611577130668 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611577132015 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.361157713343 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Hotel Manager

2.361157713486 months ago

Verified

... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...

See full review

GM

2.3288996491024 months ago

Verified

... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...

See full review

GM

2.3288996492346 months ago

Verified

... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...

See full review

GM

2.3288996493675 months ago

Verified

... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...

See full review

GM

2.3288996495023 months ago

Verified

... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...

See full review

GM

2.3288996496322 months ago

Verified

... Great system and very responsive to calls for help ...

See full review

Consultant

2.3288996497622 months ago

Verified

... User-friendly, Stability, Great Support from the Sales Team ...

See full review

Consultant

2.328899649897 months ago

Verified

... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution ...

See full review

Consultant

2.3288996500265 months ago

Verified

... User-friendly, Stability, Great Support from the Sales Team ...

See full review

Corporate Director of Revenue The Phala Group.

2.3288996501624 months ago

Verified

... The stability of the connection, simple and powerful that makes works more efficient. yield rules also our favorite as we are using it almost in all properties. ...

See full review

Corporate Director of Revenue The Phala Group.

2.328899650305 months ago

Verified

... The stability of the connection, simple and powerful that makes works more efficient. yield rules also our favorite as we are using it almost in all properties. ...

See full review

Corporate Director of Revenue The Phala Group.

2.3288996504338 months ago

Verified

... Powerful Platform ...

See full review

E-commerce

2.3288996505589 months ago

Verified

... I want to say all the things is absolutely perfect, what a good system that our hotel have. thank you so much ...

See full review

Business Development

2.3288996506874 months ago

Verified

... Insights Data and analytics. The report provided by siteminder is easy to read. The system is user friendly and manageable easlily. ...

See full review

FD

2.3288996508165 months ago

Verified

... More comfortable, very good response result the problem. I like function the SiteMinder of system and easy to manage understanding. ...

See full review

Sales & MArketing Manager

2.296641586427 months ago

Verified

... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...

See full review

Senior Sales & E-Commerce Manager

2.2966415865618 months ago

Verified

... Channel Manager User friendly platform. Support team are professional and prompt respond. Reporting wise is complete. here are a lot of Articles in helps button which allow us to study and it's ...

See full review

IT Manager

2.2643835221726 months ago

Verified

... Siteminder Services & functionality ...

See full review

Revenue & Digital Marketing Specialist

2.2643835222976 months ago

Verified

... Much to improve still ...

See full review

Revenue & Digital Marketing Specialist

2.2643835224264 months ago

Verified

... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...

See full review

Cluster Reservation and Revenue Manager

2.2643835225538 months ago

Verified

... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...

See full review

Cluster Reservation and Revenue Manager

2.2643835226964 months ago

Verified

... System, Promotion ...

See full review

Cluster Reservation and Revenue Manager

2.2643835228252 months ago

Verified

... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...

See full review

Revenue Manager

2.2643835229574 months ago

Verified

... Sometimes there will be a Slow Update situation, resulting in room status and room prices not being updated in real time, causing trouble on the hotel side. We hope this problem can be improved so that SiteMinder can become the most efficient Channel Manager. Also, I hope that the function of protecting ...

See full review

Revenue Manager

2.2643835230839 months ago

Verified

... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn makes me want to use more of SiteMinder ...

See full review

Revenue Manager

2.2643835232101 months ago

Verified

... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn makes me want to use more of SiteMinder's different products. This would make me want to use more of SiteMinder's different products if the price was within the budget. Also, SiteMinder can set different inventory quantities and different price strategies on different dates and different channels, which I think is great. If you make good use of SiteMinder's functions, you can do a lot of things you want to do. SiteMinder's customer ...

See full review

Revenue Manager

2.2643835233378 months ago

Verified

... It is very convenient and can quickly handle room status, price and reservations. ...

See full review

Revenue Manager

2.2643835234741 months ago

Verified

... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn ...

See full review

Revenue Manager

2.2643835236025 months ago

Verified

... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn ...

See full review

Director of Ecommerce

2.2643835237272 months ago

Verified

... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...

See full review

Ecommerce

2.232125459338 months ago

Verified

... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...

See full review

Ecommerce

2.2321254594612 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

See full review

Ecommerce

2.2321254595874 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

See full review

Ecommerce

2.2321254597286 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

See full review

Ecommerce

2.2321254598559 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

See full review

Ecommerce

2.2321254599854 months ago

Verified

... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...

See full review

Co- Founder

2.2321254601284 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Co- Founder

2.2321254602584 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Co- Founder

2.2321254603861 months ago

Verified

... I don't have time to do complicated stuff. that's why i like SiteMinder a lot. it is easy and you can do things way much faster with it. ...

See full review

Gerente de ventas

2.2321254605186 months ago

Verified

... We have been very satisfied with the 2 tools we work with, it makes our processes easier and allows us to provide a better service to our clients. ...

See full review

Gerente de ventas

2.2321254606444 months ago

Verified

... We have been very satisfied with the 2 tools we work with, it makes our processes easier and allows us to provide a better service to our clients. ...

See full review

Web developer

2.1676093317398 months ago

Verified

... I think Little Hotelier is too rely on the customer service, and user don't have ability to do some basic funcion by themselves. Like cancel channel, change hotel code, delete proprety, users can ...

See full review

Web developer

2.1676093318683 months ago

Verified

... I think Little Hotelier is too rely on the customer service, and user don't have ability to do some basic funcion by themselves. Like cancel channel, change hotel code, delete proprety, users can ...

See full review

Regional Revenue Manager

2.1676093320001 months ago

Verified

... Yielding rules in Channel Manager that allow other values than just integers giving the user the ability to implement overbooking by channel and room type, when the PMS lacks that ability. ...

See full review

E-Commerce Manager

2.1353512676221 months ago

Verified

... It would help to have the channel manager be able to read cancellation policy and push it out to the OTA'sIt would be helpful if the channel manager could read the cancellation policy and push it out ...

See full review

E-Commerce Manager

2.1353512677531 months ago

Verified

... It would help to have the channel manager be able to read cancellation policy and push it out to the OTA'sIt would be helpful if the channel manager could read the cancellation policy and push it out ...

See full review

E-Commerce Manager

2.1353512678834 months ago

Verified

... The Channel Manager is incredibly intuitive, allowing seamless integration with multiple OTAs. It ensures our room inventory is updated in real-time, reducing the risk of over bookings or ...

See full review

Revenue Analyst

2.1353512680137 months ago

Verified

... Change Log report; hange Log Report Access for Users: "One area I think SiteMinder could improve is in making the Change Log Report more accessible. Currently, users have to contact SiteMinder support to retrieve a log of changes made to their property. It would be incredibly helpful if all users could generate this report themselves directly within the platform. This feature would allow us to quickly track ...

See full review

e-Distribution Manager

2.1353512681429 months ago

Verified

... SiteMinder is easy to use and makes managing multiple distribution channels simple. Its real-time updates help prevent overbookings, which is crucial for smooth operations. This platform integrates ...

See full review

FD

2.1353512682714 months ago

Verified

... Easy to use, quick to understand. ...

See full review

FD

2.135351268408 months ago

Verified

... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...

See full review

Cluster E-Commerce Executive

2.1353512685338 months ago

Verified

... The Channel Manager stands out with its ability to seamlessly integrate with over 400 OTAs and direct booking platforms, ensuring real-time updates to room availability and pricing. This has drastically reduced over bookings by 90% and improved our operational efficiency. The mapping ...

See full review

Cluster E-Commerce Executive

2.1353512686585 months ago

Verified

... In terms of functionality is friendly for the user. ...

See full review

Cluster E-Commerce Executive

2.1353512687877 months ago

Verified

... It would be great if also had a tab that could show the submission report which shows the history of rate, inventory, and room type that was sent to the partner and can be selected on the date. It ...

See full review

Cluster E-Commerce Executive

2.1353512689217 months ago

Verified

... It would be great if also had a tab that could show the submission report which shows the history of rate, inventory, and room type that was sent to the partner and can be selected on the date. It ...

See full review

Distribution

2.1353512690547 months ago

Verified

... Reporting Flexibility - While the reporting tools are useful, reports should be more customizable. Adding features such as customizable report templates, more granular data filters, and the ability ...

See full review

E-Commerce

2.135351269198 months ago

Verified

... The prompt and efficient customer service made the entire process hassle-free. ...

See full review

Regional Revenue Manager

2.1353512693791 months ago

Verified

... While I think the setup process requires some initial effort, the ongoing support and functionality make it a worthwhile investment. ...

See full review

Freelancer

2.1353512695221 months ago

Verified

... SiteMinder has been a game-changer for our hotel management operations. Its user-friendly interface, seamless channel management, and real-time inventory synchronization have greatly improved efficiency and reduced the risk of errors. The platform’s analytics tools provide valuable insights that help optimize revenue and improve decision-making. The ability to manage multiple OTAs effortlessly has saved us significant time and resources. Additionally, the system’s ...

See full review

E-commerce Specialist

2.1353512696532 months ago

Verified

... The platform performs exceptionally well, but faster support responses during critical periods would be appreciated. Timely assistance is essential for resolving urgent issues, and enhancing this ...

See full review

E-commerce Specialist

2.1353512697831 months ago

Verified

... We’ve seen a significant increase in efficiency and revenue since implementing SiteMinder. Its seamless integration with OTAs and real-time updates have reduced overbookings and manual errors. The platform is robust ...

See full review

Director of E-Commerce

2.1353512699205 months ago

Verified

... The system is easy to use, new employees can be up and running within a few hours, and there have been no system errors. ...

See full review

E-commerce Executive

2.13535127005 months ago

Verified

... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...

See full review

E-commerce Executive

2.1353512701762 months ago

Verified

... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...

See full review

E-commerce Executive

2.1353512703054 months ago

Verified

... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...

See full review

Cluster Revenue Analyst

2.1030932059326 months ago

Verified

... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...

See full review

Cluster Revenue Analyst

2.1030932060674 months ago

Verified

... One of the standout features of SiteMinder is its intuitive web interface, making it easy to navigate and manage operations efficiently. ...

See full review

Cluster Revenue Analyst

2.1030932062115 months ago

Verified

... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...

See full review

Cluster Revenue Analyst

2.1030932063474 months ago

Verified

... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...

See full review

Cluster Revenue Analyst

2.103093206474 months ago

Verified

... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...

See full review

Marketing

2.1030932065991 months ago

Verified

... As with every setup, it is a pain. Wish it could be easier with less effort. Faster support would make it a better platform especially during critical moments. ...

See full review

Group Distribution Manager

2.1030932067242 months ago

Verified

... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...

See full review

Group Distribution Manager

2.1030932068608 months ago

Verified

... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...

See full review

Group Distribution Manager

2.1030932069874 months ago

Verified

... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...

See full review

Senior Assistant Manager

2.0708351425982 months ago

Verified

... - Friendly user- Couldn't ask more just very straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in double bookings or incorrect rate ...

See full review

Senior Assistant Manager

2.0708351427266 months ago

Verified

... 1. 1 button click to close room allotments. 2. Easy to monitor for all room/OTA channel 3. Easy to standardize all the room rates for all OTA channel. ...

See full review

Senior Assistant Manager

2.0708351428569 months ago

Verified

... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...

See full review

Villa Manager

2.0708351429842 months ago

Verified

... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...

See full review

Assistant Business Development/Operation Manager

2.0708351431246 months ago

Verified

... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...

See full review

Assistant Business Development/Operation Manager

2.0708351432546 months ago

Verified

... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...

See full review

Assistant Business Development/Operation Manager

2.0708351433774 months ago

Verified

... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...

See full review

Assistant Business Development/Operation Manager

2.0708351435032 months ago

Verified

... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...

See full review

HotelManager&Marketing

2.070835143632 months ago

Verified

... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...

See full review

Hotel Manager&Marketing

2.0708351437578 months ago

Verified

... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...

See full review

Hotel Manager&Marketing

2.0708351438896 months ago

Verified

... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...

See full review

Vice President of Revenue Management

2.0385770795012 months ago

Verified

... Benefits of SiteMinder for Revenue Practitioners Key Benefits of SiteMinder Channel Manager for Revenue Practitioners ...

See full review

Vice President of Revenue Management

2.0385770796304 months ago

Verified

... SiteMinder’s Channel Manager offers revenue practitioners like me and my team, a centralized control over all distribution channels, with realtime updates for rates and room availability. It also ...

See full review

Asst. Revenue Manager

2.0385770797584 months ago

Verified

... I have had a very positive experience using SiteMinder, particularly with its Booking Engine and Channel Manager.Both products are excellent, and the setup process was straightforward. The user ...

See full review

Asst. Revenue Manager

2.0385770798872 months ago

Verified

... Seamless Experience with SiteMinder ...

See full review

Ecommerce Manager

2.0385770800213 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...

See full review

Ecommerce Manager

2.0385770801549 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user-friendly and come with clear, easy-to-follow guidelines. Additionally, their reports have been invaluable in optimize revenue and providing ...

See full review

Ecommerce Manager

2.0385770802838 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...

See full review

Ecommerce Manager

2.0385770804103 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...

See full review

Ecommerce Manager

2.0385770805391 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...

See full review

Director of Sales and Marketing

2.0385770806649 months ago

Verified

... More detailed insights, group dashboard for property management, offline training/onboarding. As a property management, I would need a more consolidated info. ...

See full review

Director of Sales

2.0385770807923 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Director of Sales

2.0385770809203 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Director of Sales

2.0385770810461 months ago

Verified

... Cannot control inventory for all mapping with OTA in one time So, double job to control it per each OTAs. ...

See full review

Director of Sales

2.0385770811679 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Director of Sales

2.0385770812933 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

Director of Sales

2.0385770814173 months ago

Verified

... Cannot control inventory for all mapping with OTA in one time So, double job to control it per each OTAs. ...

See full review

Director of Sales

2.0385770815573 months ago

Verified

... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...

See full review

director

2.0385770816861 months ago

Verified

... Faster than other channel manager by means of the booking received and availability. Siteminder is well recognised channel manager i had been using. ...

See full review

director

2.0385770818153 months ago

Verified

... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...

See full review

Revenue & Distributionanager

2.0063190174272 months ago

Verified

... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...

See full review

Revenue & Distributionanager

2.0063190175523 months ago

Verified

... - Reliable channel manager system - User friendly channel manager system - Easy access & fast respond when ever needed support via help button ...

See full review

Revenue & Distributionanager

2.0063190176773 months ago

Verified

... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...

See full review

Revenue & Distributionanager

2.0063190178088 months ago

Verified

... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...

See full review

Revenue Manager

2.0063190179379 months ago

Verified

... Need to see the rate adjustment log if possible and it would be great if we could export the rate distribution report to view.It would be helpful to access the rate adjustment log, if possible. ...

See full review

Revenue Manager

2.0063190180604 months ago

Verified

... It's very easy to use the SiteMinder and they also have a very great support team. Always update the features.SiteMinder is highly user-friendly, complemented by an excellent support team. ...

See full review

Revenue Manager

2.0063190181844 months ago

Verified

... Need to see the rate adjustment log if possible and it would be great if we could export the rate distribution report to view.It would be helpful to access the rate adjustment log, if possible. ...

See full review

Revenue Manager

2.0063190183076 months ago

Verified

... Need to see the rate adjustment log if possible and it would be great if we could export the rate distribution report to view.It would be helpful to access the rate adjustment log, if possible. ...

See full review

Director of Revenue

2.0063190184323 months ago

Verified

... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...

See full review

Assistant Director of Revenue

2.0063190185786 months ago

Verified

... Better extend the service time of mandarin speaking of customer service Please extend time line from reservation Verification code required. ...

See full review

Revenue management

2.006319018722 months ago

Verified

... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbooking ...

See full review

Ecommerce Manager

1.9418028898212 months ago

Verified

... Convenient ...

See full review

Ecommerce Manager

1.9418028899657 months ago

Verified

... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...

See full review

Assistant E-commerce Manager

2.0063190191293 months ago

Verified

... The platform’s seamless integration with OTAs and the ability to manage rates and availability in realtime is a great feature. The user interface is intuitive, making it easy for our team to manage ...

See full review

Assistant E-commerce Manager

2.00631901926 months ago

Verified

... The platform’s seamless integration with OTAs and the ability to manage rates and availability in realtime is a great feature. The user interface is intuitive, making it easy for our team to manage ...

See full review

General Mamager

2.0063190194045 months ago

Verified

... - Channel manager is easy to control room inventory- rate easy to control and adjustment. - booking engine come with template so easy to use. ...

See full review

General Mamager

2.0063190195329 months ago

Verified

... - Channel manager is easy to control room inventory- rate easy to control and adjustment. - booking engine come with template so easy to use. ...

See full review

Cluster Director of Revenue and E-commerce

2.006319019658 months ago

Verified

... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...

See full review

Cluster Director of Revenue and E-commerce

2.0063190197831 months ago

Verified

... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...

See full review

Sales - Ecommerce

2.006319019907 months ago

Verified

... Application usability and controllability for easy to use and more functional same as desktop. I fell quite hard to control room allotment on App.I feel quite hard to control room allotment on App. ...

See full review

General manager

2.0063190200414 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

General manager

2.0063190201635 months ago

Verified

... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...

See full review

General manager

2.0063190202875 months ago

Verified

... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...

See full review

Director of Revenue

2.0063190204148 months ago

Verified

... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This ...

See full review

Ecommerce Manager

2.0063190205421 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Ecommerce Manager

2.0063190206713 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

E-Commerce & Admin. Executive

2.0063190208083 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details from Agoda, and the Channel Manager could not process further without the original booking from the OTA. We would like to inform you that, generally, the Channel Manager and OTA channels require ...

See full review

E-Commerce & Admin. Executive

2.006319020933 months ago

Verified

... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...

See full review

E-Commerce & Admin. Executive

2.0063190210544 months ago

Verified

... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...

See full review

E-Commerce & Admin. Executive

2.0063190211783 months ago

Verified

... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details from Agoda, and the Channel Manager could not process further without the original booking from the OTA. We would like to inform you that, generally, the Channel Manager and OTA channels require at least 3-5 minutes for update requests and responses. Unfortunately, this situation could not have been avoided". Therefore, I would like you to address this issue to avoid overbooking ...

See full review

Director of E-Commerce

2.006319021303 months ago

Verified

... Effortless Channel Management with Outstanding Features ...

See full review

Director of E-Commerce

2.0063190214348 months ago

Verified

... Effortless Channel Management with Outstanding Features ...

See full review

Director of E-Commerce

2.0063190215797 months ago

Verified

... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...

See full review

E-Commerce Manager

2.0063190217264 months ago

Verified

... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...

See full review

General Manager

1.9740609573346 months ago

Verified

... The part I liked the most was adding new channels to the system; in just a few seconds, you can do that without any hassle. you can do that without any hassle in just a few seconds you can do that ...

See full review

General Manager

1.9740609574638 months ago

Verified

... The part I liked the most was adding new channels to the system; in just a few seconds, you can do that without any hassle. you can do that without any hassle in just a few seconds you can do that ...

See full review

Director

1.9740609575896 months ago

Verified

... As a user for some 7 years now, we have found the tech to be very reliable. We wouldn't use anyone else. ...

See full review

Revenue Manager

1.9095448286854 months ago

Verified

... Super fast connectivity. Easy to use and setup. Multiple functions and easy to manage. This is the fastest channel manager as it deliver from OTA to your PMS at about 1 - 2 minutes. Even managing ...

See full review

Revenue Manager

1.9095448288183 months ago

Verified

... Detailed reports can be improved as it provide basic reports only. Rates multiplier should be able to do by date range (book date and stay date). ...

See full review

Revenue Manager

1.9095448289453 months ago

Verified

... Super fast connectivity. Easy to use and setup. Multiple functions and easy to manage. This is the fastest channel manager as it deliver from OTA to your PMS at about 1 - 2 minutes. Even managing ...

See full review

General Manager

1.9095448290715 months ago

Verified

... Ease to use and efficient, with a bit of upgrades here added there happening in recent years, which is good. ...

See full review

General Manager

1.9095448292003 months ago

Verified

... Ease to use and efficient, with a bit of upgrades here added there happening in recent years, which is good. ...

See full review

Director of Sales and Marketing

1.9095448293276 months ago

Verified

... SiteMinder’s Channel Manager is an outstanding tool for managing online distribution. It provides seamless connectivity to a wide range of OTAs, ensuring accurate real-time updates of rates and ...

See full review

SVP Global distribution

1.9095448294702 months ago

Verified

... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...

See full review

Hotel Manager

1.9095448296177 months ago

Verified

... Can handle hotel websites and properly control hotel inventory and rates. can increase revenue and direct booking for more chances to improve. ...

See full review

Asst. Director of Revenue & Reservations

1.9095448297536 months ago

Verified

... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system ...

See full review

Director of Revenue & Distribution Asia

1.9095448298839 months ago

Verified

... The channel manager is very easy to understand and save so much time when used properly. The new "Insight" function is also helpful in revenue management. ...

See full review

Assistant E-Commerce Manager

1.9095448300119 months ago

Verified

... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...

See full review

Assistant E-Commerce Manager

1.9095448301404 months ago

Verified

... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...

See full review

Assistant E-Commerce Manager

1.9095448302763 months ago

Verified

... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...

See full review

Assistant E-Commerce Manager

1.9095448304017 months ago

Verified

... It will be great if booking performance function can select check-in date and check-out date. Sometime we need performance summary on those basis. ...

See full review

Revenue & Distribution Manager

1.9095448305276 months ago

Verified

... Channel Manager to Optimize Distribution ...

See full review

Group Revenue Director

1.8772867661402 months ago

Verified

... SiteMinder is Most user friendly channel manager with seamless inventory distribution and wide range of OTA integrations available for Hotels to maximise revenue. ...

See full review

Reservation Manager

1.8772867662668 months ago

Verified

... Fast, helpful and respectful support ...

See full review

Reservation Manager

1.8772867664079 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

Reservation Manager

1.8772867665427 months ago

Verified

... For certain data (especially room type changing) in extranet, it wont be distributed right away to the SiteMinder without having to remap and remap the product. It is better if every changing in the ...

See full review

Reservation Manager

1.8772867666723 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

E-commerce executive

1.8772867667996 months ago

Verified

... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...

See full review

E-commerce executive

1.8772867669254 months ago

Verified

... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...

See full review

General Manager

1.8772867670516 months ago

Verified

... Warm and convenient product ...

See full review

General Manager

1.877286767186 months ago

Verified

... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...

See full review

General Manager

1.8772867673137 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

General Manager

1.8772867674429 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

General Manager

1.877286767568 months ago

Verified

... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...

See full review

Assitant Director of Sales

1.8450287031769 months ago

Verified

... Efficient platform for managing hotel booking. ...

See full review

Regional director digital

1.8772867678192 months ago

Verified

... User friendly and highly transparent CM ...

See full review

Regional director digital

1.8772867679577 months ago

Verified

... User friendly and highly transparent CM ...

See full review

General Manager

1.8450287035712 months ago

Verified

... Meaningful stability and effectiveness ...

See full review

General Manager

1.8450287036962 months ago

Verified

... Meaningful stability and effectiveness ...

See full review

General Manager

1.8450287038333 months ago

Verified

... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...

See full review

General Manager

1.8450287039595 months ago

Verified

... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...

See full review

General Manager

1.8450287040834 months ago

Verified

... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...

See full review

General Manager

1.8450287042178 months ago

Verified

... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...

See full review

Senior Global Customer Marketing Manager

1.8450287043407 months ago

Verified

... test test test hhkhjlhhlkjjlkjlkjlkjljljlkj lkjl jljjlkkjlj ...

See full review

Director of Sales & Marketing

1.8450287044661 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Sales & Marketing

1.8450287045889 months ago

Verified

... Channel manager & Booking Engine ...

See full review

Director of Sales & Marketing

1.8450287047125 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...

See full review

Director of Sales & Marketing

1.8450287048406 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Sales & Marketing

1.8450287049727 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Sales & Marketing

1.8450287050989 months ago

Verified

... Channel manager & Booking Engine ...

See full review

Director of Sales & Marketing

1.8450287052207 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...

See full review

Director of Sales & Marketing

1.8450287053435 months ago

Verified

... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...

See full review

Reservations

1.8450287054689 months ago

Verified

... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...

See full review

Reservations

1.845028705597 months ago

Verified

... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...

See full review

Director of Revenue

1.8450287057318 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

See full review

Director of Revenue

1.8450287058632 months ago

Verified

... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...

See full review

Director of Revenue

1.845028705989 months ago

Verified

... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...

See full review

Director of Revenue

1.8450287061167 months ago

Verified

... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...

See full review

Director of Revenue

1.8450287062384 months ago

Verified

... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...

See full review

Director of Revenue

1.8450287063751 months ago

Verified

... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...

See full review

Operations Manager

1.8450287065028 months ago

Verified

... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...

See full review

Operations Manager

1.8450287066282 months ago

Verified

... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...

See full review

Revenue Reservations Manager

1.8450287067585 months ago

Verified

... I don’t think that this system needs improvement Maybe as the technology advances, they will also follow & innovate. Siteminder will be the standard of all the Channel Manager System in the world. ...

See full review

Revenue Reservations Manager

1.8450287068851 months ago

Verified

... I don’t think that this system needs improvement Maybe as the technology advances, they will also follow & innovate. Siteminder will be the standard of all the Channel Manager System in the world. ...

See full review

Revenue Manager

1.8450287070135 months ago

Verified

... Fix the error of Mapping ...

See full review

Assistant Business Development Manager

1.8450287071569 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...

See full review

Director

1.8450287072939 months ago

Verified

... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are ...

See full review

Director

1.8450287074242 months ago

Verified

... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are the so-called "hot" dates, those that have sold out faster or together or those that have the most demand in a short period of time. Greater speed when updating availability in the channels, sometimes over bookings have occurred because the last room has been sold at the same time on 2 or more channels. Also, perhaps detecting cancel ...

See full review

Director

1.8450287075515 months ago

Verified

... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are the so-called "hot" dates, those that have sold out faster or together or those that have the most demand in a short period of time. Greater speed when updating availability in the channels, sometimes over bookings have occurred because the last room has been sold at the same time on 2 or more channels. Also, perhaps detecting cancel and rebook ...

See full review

Director

1.8450287076773 months ago

Verified

... They solve problems, it is a reliable tool and it does exactly what it is supposed to do, connect the channels and manage them in an intuitive way. ...

See full review

Sales & Revenue Manager

1.8450287078091 months ago

Verified

... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...

See full review

Sales & Revenue Manager

1.8450287079521 months ago

Verified

... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...

See full review

Sales & Revenue Manager

1.845028708091 months ago

Verified

... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...

See full review

Sr Revenue Analyst

1.8127706437015 months ago

Verified

... I love how easy it is to toggle around the system to get what we want from creating a rate code to finding reservation quick and easy. ...

See full review

Sr Revenue Analyst

1.8127706438254 months ago

Verified

... SiteMinder as CM for all hotels. ...

See full review

business owner

1.8127706439501 months ago

Verified

... Facilidad de operación y soporte Convenience of work and support ...

See full review

business owner

1.8127706440763 months ago

Verified

... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...

See full review

business owner

1.8127706442059 months ago

Verified

... Facilidad de operación y soporte Convenience of work and support ...

See full review

Ecommerce

1.8127706443324 months ago

Verified

... for me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...

See full review

Directora

1.8127706444571 months ago

Verified

... With the latest update, the option to change rates has been left too low. It would be convenient to move the row back to the beginning so as not to have to scroll so much. ...

See full review

Director of Sales and Marketing

1.812770644583 months ago

Verified

... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...

See full review

Director of Sales and Marketing

1.8127706447106 months ago

Verified

... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...

See full review

Sales Manager

1.812770644851 months ago

Verified

... Optimize the strategy with real time insights. Easy access every channel in one place. ...

See full review

E-Commerce Manager

1.812770644978 months ago

Verified

... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...

See full review

E-Commerce Manager

1.8127706451057 months ago

Verified

... I really appreciate the flexibility to manage bookings by agent, room type, price plan, and stay period it gives me full control over my operations. I also love how stable the system is; it's rare to encounter any error ...

See full review

E-Commerce Manager

1.812770645233 months ago

Verified

... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...

See full review

E-Commerce Manager

1.8127706453573 months ago

Verified

... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...

See full review

E-Commerce Manager

1.8127706454824 months ago

Verified

... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...

See full review

E-Commerce Manager

1.8127706456168 months ago

Verified

... I really appreciate the flexibility to manage bookings by agent, room type, price plan, and stay period it gives me full control over my operations. I also love how stable the system is; it's rare to encounter any errors ...

See full review

Revenue and Distribution Manager - Asia

1.8127706457456 months ago

Verified

... SiteMinder Channel Manager is an essential tool for any hotelier looking to simplify channel & distribution management and boost revenue. It delivers on its promises and is well worth the investment ...

See full review

Revenue and Distribution Director Asia

1.8127706458722 months ago

Verified

... Channel Mapping, Insight, and Reservation Function. ...

See full review

Revenue and Distribution Director Asia

1.8127706459969 months ago

Verified

... Channel Mapping, Insight, and Reservation Function. ...

See full review

Revenue and Distribution Director Asia

1.8127706461223 months ago

Verified

... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...

See full review

Revenue and Distribution Director Asia

1.8127706462478 months ago

Verified

... Channel Mapping, Insight, and Reservation Function. ...

See full review

Revenue and Distribution Director Asia

1.8127706463978 months ago

Verified

... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...

See full review

Revenue and Distribution Director Asia

1.8127706465431 months ago

Verified

... I would like to suggest adding a message box feature to allow users to submit cases and chat directly with support. ...

See full review

eCommerce Manager

1.8127706466775 months ago

Verified

... The rate and inventory navigations should be able to see the room types when you'removing the toolbar to the right tab. ...

See full review

E-commerce

1.8127706468048 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map with OTAs, distribution, and optimize. The report ...

See full review

E-commerce

1.812770646934 months ago

Verified

... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because ...

See full review

eCommerce Manager

1.8127706470594 months ago

Verified

... The version I use is the best version of development, Hopefully the next chapter of the system can be developed for mobile web/app. ...

See full review

Reservation

1.8127706471916 months ago

Verified

... chanel Manager and Reservation Report. It make hotel save a time and mor accourate . Faster booking search and more convenient ...

See full review

Reservation

1.8127706473219 months ago

Verified

... The chanel manager could be in Thai language and when we have last 1 room sometimes it will over booking on 2 website (OTA) ...

See full review

Owner

1.8127706474485 months ago

Verified

... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...

See full review

VP Revenue & Distribution Asia

1.812770647578 months ago

Verified

... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...

See full review

Ecommerce Manager

1.8127706477087 months ago

Verified

... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able ...

See full review

Ecommerce Manager

1.812770647851 months ago

Verified

... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able ...

See full review

Ecommerce Manager

1.812770647979 months ago

Verified

... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able to carry out the mappings directly and not having to depend on an advisor to activate it and be able to start mapping. Finally, in the rate display section, it would be important that when a closure is applied to the mother rate, and new derived rates are subsequently added, the previously ...

See full review

Ecommerce Manager

1.8127706481075 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127706482374 months ago

Verified

... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able to carry out the mappings directly and not having to depend on an advisor to activate it and be able to start mapping. Finally, in the rate display section, it would be important that when a closure ...

See full review

Ecommerce Manager

1.8127706483677 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.812770648495 months ago

Verified

... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able ...

See full review

Ecommerce Manager

1.8127706486324 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Group Revenue Analyst

1.8127706487634 months ago

Verified

... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always available when we need answers. * Product gives a lot of insights ...

See full review

Revenue and Distribution Manager AU

1.812770648896 months ago

Verified

... Ability to choose the rates with decimals on specific rate plan, able to combine all properties from different region that use different currencies. ...

See full review

Revenue and Distribution Manager AU

1.8127706490222 months ago

Verified

... Ability to choose the rates with decimals on specific rate plan, able to combine all properties from different region that use different currencies. ...

See full review

Revenueclick

1.7805125846341 months ago

Verified

... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...

See full review

Revenu Manager

1.7805125847667 months ago

Verified

... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like ...

See full review

Revenu Manager

1.7805125849022 months ago

Verified

... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like ...

See full review

Revenu Manager

1.7805125850362 months ago

Verified

... Dashboard need to be improve with new interface such as daily allotment with rate and booking confirmTo improve your dashboard with a new interface that includes daily allotment, rates, and booking ...

See full review

Revenu Manager

1.7805125851695 months ago

Verified

... Dashboard need to be improve with new interface such as daily allotment with rate and booking confirmTo improve your dashboard with a new interface that includes daily allotment, rates, and booking ...

See full review

Revenu Manager

1.7805125852972 months ago

Verified

... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like Channel Management Systems (CMS) and Point ...

See full review

Sales Manager

1.7805125854316 months ago

Verified

... Booking Engine: Load times could be faster during peak usage. Channel Managers: Additional customization options for reporting would be helpful. Rate Shopping: More frequent updates for real-time ...

See full review

Sales Coordinator

1.7805125855649 months ago

Verified

... Ease to use helps a lot. ...

See full review

Sales Coordinator

1.7805125856971 months ago

Verified

... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance ...

See full review

Director

1.7805125858251 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...

See full review

Director

1.7805125859524 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total ...

See full review

Director

1.7805125860801 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property report not just an OTA report. In addition, as we have 4 properties on SiteMinder we need a group ...

See full review

Director

1.7805125862037 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property report not just an OTA report. In addition, as we have 4 properties on SiteMinder we need a group report that uses the information that is in the insights, however grouped on one page for the group. you used to have this in the Channel Yield report in the old ...

See full review

Director

1.7805125863426 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...

See full review

Director

1.7805125864748 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...

See full review

Director

1.7805125866013 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property ...

See full review

Director

1.7805125867294 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...

See full review

Resident Manager

1.7805125868541 months ago

Verified

... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...

See full review

Resident Manager

1.7805125869799 months ago

Verified

... Overall is good and useful for us. Need customed features for booking engine and future products. That would be great. ...

See full review

Resident Manager

1.7805125871132 months ago

Verified

... Overall is good and useful for us. Need customed features for booking engine and future products. That would be great. ...

See full review

Front office coordinator

1.7805125872431 months ago

Verified

... If I were to offer any suggestion, it would be to continue upholding the high standards already in place while actively seeking feedback for ongoing improvement. ...

See full review

Assistant manager

1.7805125873723 months ago

Verified

... To include BnB management module between owner and host in the system for add on value for co host company. ...

See full review

Counter

1.7805125874996 months ago

Verified

... Quickly and accurately compile order information from each platform and update statistics. Simple and clear usage, all great! ...

See full review

Ecommerce Associate

1.7805125876284 months ago

Verified

... Seamless connectivity during mapping process from PMS to siteminder and continue to distribute to OTA channel. And they provide a simple and compact of grafic visual or insight data, so make it ...

See full review

Ecommerce Associate

1.7805125877599 months ago

Verified

... Seamless connectivity during mapping process from PMS to siteminder and continue to distribute to OTA channel. And they provide a simple and compact of grafic visual or insight data, so make it ...

See full review

Ecommerce Associate

1.780512587892 months ago

Verified

... Seamless connectivity during mapping process from PMS to siteminder and continue to distribute to OTA channel. And they provide a simple and compact of grafic visual or insight data, so make it ...

See full review

Marketig

1.7805125880197 months ago

Verified

... It is a little bit difficult to add direct booking rates. The other functions are suitable and useful. Thank you. ...

See full review

Marketig

1.780512588147 months ago

Verified

... We can upsell for direct booking through the booking engine and demand plus with more revenue. The Channel Manager is a friendly user. Useful reporting, Easy distribution. ...

See full review

Director of Revenue

1.7805125882717 months ago

Verified

... If system can increase number of room x rate plan limitation, it would be very helpful so we can consider using the system on more segment. ...

See full review

Director of Revenue

1.7805125883976 months ago

Verified

... I like system with easy set up, has less system error, very functional and many channels available to map so it is very convenience for us. ...

See full review

Director of Revenue

1.7805125885204 months ago

Verified

... I like system with easy set up, has less system error, very functional and many channels available to map so it is very convenience for us. ...

See full review

Revenue Manager

1.7805125886522 months ago

Verified

... SiteMinder has been an essential platform in managing distribution channels and streamlining our booking processes. Its user-friendly interface and reliable connectivity have positively impacted our revenue management and daily operations. However, there are a few areas where SiteMinder could improve: - Enhanced ...

See full review

Hotel Manager

1.7805125887787 months ago

Verified

... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...

See full review

General Manager

1.7805125889027 months ago

Verified

... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...

See full review

Executive Assistant Manager

1.7482545245057 months ago

Verified

... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...

See full review

Executive Assistant Manager

1.74825452463 months ago

Verified

... Easy to use and able to update on time without any delays. Increasing the number of site Driving more direct bookings. ...

See full review

Assistant Revenue Manager, Revenue Analysis

1.6514803312093 months ago

Verified

... The interface and setup is user friendly, the customer support is responsive and the dashboard is useful for a quick view of the performance. ...

See full review

Assistant Revenue Manager, Revenue Analysis

1.6514803313392 months ago

Verified

... The interface and setup is user friendly, the customer support is responsive and the dashboard is useful for a quick view of the performance. ...

See full review

Marketing

1.6514803314639 months ago

Verified

... If I were to offer any suggestion, it would be to continue upholding the high standards already in place while actively seeking feedback for ongoing improvement. ...

See full review

E commerce manager

1.6514803315868 months ago

Verified

... Best Channel Manager ...

See full review

eCommerce and Distribution Executive

1.6514803317096 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514803318365 months ago

Verified

... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...

See full review

eCommerce and Distribution Executive

1.6514803319605 months ago

Verified

... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...

See full review

eCommerce and Distribution Executive

1.6514803320912 months ago

Verified

... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...

See full review

eCommerce and Distribution Executive

1.6514803322204 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514803323466 months ago

Verified

... Stop Sell Reports ...

See full review

eCommerce and Distribution Executive

1.6514803324742 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514803326016 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514803327397 months ago

Verified

... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...

See full review

eCommerce and Distribution Executive

1.6514803328763 months ago

Verified

... Stop Sell Reports ...

See full review

eCommerce and Distribution Executive

1.6514803330197 months ago

Verified

... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...

See full review

eCommerce and Distribution Executive

1.6514803331437 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

Superiovisor - Ecommerce

1.651480333271 months ago

Verified

... We've been using SiteMinder for our property management, and it has truly transformed the way we handle reservations and connectivity with OTAs. The system is user-friendly, reliable, and highly ...

See full review

Superiovisor - Ecommerce

1.651480333399 months ago

Verified

... Can do mapping more than 1 rate plan in the same time. Disable OTAs rate plan automatically when the pricing setup incorrect. ...

See full review

Senior Revenue and Distribution Manager

1.6514803335312 months ago

Verified

... Can download xml record by ourselves ...

See full review

Senior Revenue and Distribution Manager

1.6514803336578 months ago

Verified

... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...

See full review

Senior Revenue and Distribution Manager

1.6514803337851 months ago

Verified

... Can download xml record by ourselves ...

See full review

Senior Revenue and Distribution Manager

1.6514803339102 months ago

Verified

... 1. One login can select all hotels 2. Easy to see booking details. 3. Can download xml record by oursleves ...

See full review

Senior Revenue and Distribution Manager

1.6514803340371 months ago

Verified

... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...

See full review

Revenue Manager

1.6514803341708 months ago

Verified

... Reporting Simplify the Dashboard: Some users may find the dashboard overwhelming due to the large volume of information. Simplifying and organizing it in a more intuitive manner with customizable ...

See full review

Assistant E-Commerce Manager

1.6514803343022 months ago

Verified

... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...

See full review

Assistant E-Commerce Manager

1.651480334425 months ago

Verified

... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...

See full review

Assistant E-Commerce Manager

1.651480334549 months ago

Verified

... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...

See full review

Assistant E-Commerce Manager

1.6514803346756 months ago

Verified

... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...

See full review

Assistance E-commerce Manager

1.6514803348003 months ago

Verified

... SiteMinder App must to improve, it's very slow update and error every time I uses. The SiteMinder app needs improvement as everything is very slow to update and has errors every time it is used. ...

See full review

Assistance E-commerce Manager

1.6514803349261 months ago

Verified

... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...

See full review

Assistance E-commerce Manager

1.6514803350605 months ago

Verified

... SiteMinder App must to improve, it's very slow update and error every time I uses. The SiteMinder app needs improvement as everything is very slow to update and has errors every time it is used. ...

See full review

Assistant Director of E-commerce

1.6514803351904 months ago

Verified

... Friendly interface and stabilize ! ...

See full review

Assistant Director of E-commerce

1.6514803353192 months ago

Verified

... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...

See full review

Assistant Director of E-commerce

1.6514803354447 months ago

Verified

... I would like to have more sortby function in Bulk update to be selected data to be updated and have override function to be override by room type in Channel Setting ...

See full review

Assistant Director of E-commerce

1.6514803355705 months ago

Verified

... Friendly interface and stabilize ! ...

See full review

Assistant Director of E-commerce

1.651480335709 months ago

Verified

... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...

See full review

Ecommerce

1.6514803358341 months ago

Verified

... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...

See full review

Ecommerce

1.6514803359588 months ago

Verified

... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...

See full review

Assistant Manager Distribution Services

1.6514803360883 months ago

Verified

... 1. Platform is user friendly 2. Support team is fast to respond 3. Support all major channels required 4. Reliable ...

See full review

Assistant Manager Distribution Services

1.6514803362168 months ago

Verified

... 1. Hotel content distribution that matches majority Channels requirement 2. Can automate reports for channel/rate plan list for easy tracking ...

See full review

Cluster Ecommerce Manager

1.6514803363482 months ago

Verified

... Not able to configure maximum release days in the rate as we have last minute rate plans / Not able to search for reservations if I select the range of more than 3 months. ...

See full review

Cluster Ecommerce Manager

1.6514803365016 months ago

Verified

... Not able to configure maximum release days in the rate as we have last minute rate plans / Not able to search for reservations if I select the range of more than 3 months. ...

See full review

Cluster Ecommerce Manager

1.6514803366353 months ago

Verified

... Not able to configure maximum release days in the rate as we have last minute rate plans / Not able to search for reservations if I select the range of more than 3 months. ...

See full review

Cluster Ecommerce Manager

1.6514803367608 months ago

Verified

... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...

See full review

Assistant Manager, Revenue Management

1.6514803368884 months ago

Verified

... SiteMinder can enhance its features by providing insights by promo code and group properties in one centralized location. Additionally, the ability to manage movable rate plans should be retained. ...

See full review

Assistant Manager, Revenue Management

1.6514803370116 months ago

Verified

... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. 2)Comprehensive Reporting Insights ...

See full review

Assistant Manager, Revenue Management

1.6514803371446 months ago

Verified

... SiteMinder can enhance its features by providing insights by promo code and group properties in one centralized location. Additionally, the ability to manage movable rate plans should be retained. ...

See full review

VP

1.6514803372838 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

See full review

VP

1.6514803374093 months ago

Verified

... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...

See full review

Cluster Manager UHG

1.5869642085047 months ago

Verified

... Easy to access and manage ...

See full review

Cluster Manager UHG

1.5869642086313 months ago

Verified

... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...

See full review

Assistance Front Office Manager

1.586964208756 months ago

Verified

... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...

See full review

Assistance Front Office Manager

1.5869642088881 months ago

Verified

... So far for us it is happy enough, no additional improved for us. If SiteMinder got PMS and POS system that will be ours first choice. ...

See full review

Assistance Front Office Manager

1.5869642090248 months ago

Verified

... Fantastic Channel Managers system which make us easy. ...

See full review

Assistance Front Office Manager

1.5869642091536 months ago

Verified

... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...

See full review

Office Manager

1.5869642092846 months ago

Verified

... the better is service email as some time should be more clear on the message and should be only 1 person responsible for each company ...

See full review

Revenue Management

1.5869642094108 months ago

Verified

... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...

See full review

Revenue Management

1.5869642095389 months ago

Verified

... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...

See full review

Revenue Management

1.5869642096808 months ago

Verified

... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...

See full review

Revenue Management

1.5869642098059 months ago

Verified

... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...

See full review

Revenue Management

1.5869642099306 months ago

Verified

... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...

See full review

Revenue Management

1.5869642100526 months ago

Verified

... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...

See full review

Revenue Management

1.5869642101747 months ago

Verified

... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...

See full review

manager

1.5869642102987 months ago

Verified

... We had an error with an invoice, but the Site Minder team quickly fixed the problem. ...

See full review

manager

1.5869642104267 months ago

Verified

... We had an error with an invoice, but the Site Minder team quickly fixed the problem. ...

See full review

manager

1.5869642105518 months ago

Verified

... The only thing I can recommend is that the chats reach the mobile application so if I have to leave the computer I can follow up. ...

See full review

Director of sales and marketing

1.5547061461608 months ago

Verified

... An Essential Solution for Efficient Hotel Operations ...

See full review

Director of sales and marketing

1.5547061462847 months ago

Verified

... At Almanity Hoi An Resort & Spa, we’ve been using SiteMinder's solutions, and the experience has been outstanding. SiteMinder has significantly streamlined our channel management process, saving us time and minimizing errors when updating rates and availability across multiple OTAs simultaneously. The seamless integration with our PMS has ensured accurate data ...

See full review

Revenue & E-commerce Officer

1.5547061464094 months ago

Verified

... Support team is helpful, especially Ms. Louise. She replied to our emails promptly. Easy to set up rates and what to appear on Booking Engine. ...

See full review

Revenue & E-commerce Officer

1.5547061465319 months ago

Verified

... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...

See full review

Revenue & E-commerce Officer

1.5547061466711 months ago

Verified

... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...

See full review

Revenue & E-commerce Officer

1.5547061468156 months ago

Verified

... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...

See full review

Reservation Manger

1.5547061469486 months ago

Verified

... Distribution the rate ...

See full review

Reservation Manger

1.5547061470777 months ago

Verified

... 1. It would be good if we can set restriction through the channel manager. 2. Setting minimum rate, it seem the system not stable, we already set a minimum but still we can put rate lower than what ...

See full review

Reservation department

1.5224480826889 months ago

Verified

... 1) Optimization of serial connections on various OTA platform2) MIN STAY and MAX STAY cannot be set at the same time. ...

See full review

Reservation department

1.5224480828166 months ago

Verified

... 1) Optimization of serial connections on various OTA platform2) MIN STAY and MAX STAY cannot be set at the same time. ...

See full review

Assistant Sales Manager

1.5224480829491 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Assistant Manager

1.5224480830709 months ago

Verified

... I think everything are working well and good collaboration between Hotel and Support team. Smoothly services, quick response to all requirements. ...

See full review

Area Director of Ecommerce and Distribution

1.5224480831967 months ago

Verified

... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...

See full review

Area Director of Ecommerce and Distribution

1.5224480833244 months ago

Verified

... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...

See full review

Area Director of Ecommerce and Distribution

1.5224480834532 months ago

Verified

... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...

See full review

Area Director of Ecommerce and Distribution

1.5224480835835 months ago

Verified

... It’s hard to create lot of rate plans as per business needs. And support team should assist with update logs when required. ...

See full review

Area Director of Ecommerce and Distribution

1.5224480837168 months ago

Verified

... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...

See full review

Sales

1.5224480838437 months ago

Verified

... I use the Channel Manager system and haven’t encountered any major issues yet. Overall, it is still a high-quality Channel Manager. ...

See full review

Sales

1.5224480839688 months ago

Verified

... SiteMinder has been an excellent tool for optimizing our hotel’s online booking process. Its intuitive interface makes it easy to use, and the support team is always ready to assist. Highly ...

See full review

Front Office Manager

1.5224480840976 months ago

Verified

... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...

See full review

Front Office Manager

1.5224480842193 months ago

Verified

... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search ...

See full review

Front Office Manager

1.5224480843421 months ago

Verified

... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...

See full review

Ecommerce Manager

1.6192222780178 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Ecommerce Manager

1.6192222781444 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Ecommerce Manager

1.6192222782728 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Ecommerce Manager

1.6192222784032 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Ecommerce Manager

1.6192222785338 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Ecommerce Manager

1.6192222786746 months ago

Verified

... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...

See full review

Cluster e-commerce manager

1.6192222788034 months ago

Verified

... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...

See full review

Cluster e-commerce manager

1.6192222789322 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1.6192222790584 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1.6192222791865 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1.6192222793104 months ago

Verified

... It's responsive and real time updated ...

See full review

Cluster e-commerce manager

1.6192222794403 months ago

Verified

... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...

See full review

Cluster e-commerce manager

1.6192222795691 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1.6192222796965 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1.6192222798223 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Cluster e-commerce manager

1.6192222799518 months ago

Verified

... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...

See full review

Asst. Sales Manager

1.6192222800818 months ago

Verified

... One stop service #conversion, #mobile, boost #revenue ...

See full review

Asst. Sales Manager

1.6192222802199 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Asst. Sales Manager

1.6192222803442 months ago

Verified

... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...

See full review

Sales Admin

1.6192222804686 months ago

Verified

... We use Channel Manager to improve our e-commerce management, and the analyze board of Channel Manager helps us to improve our business strategy and increase lots of production on each platforms! ...

See full review

Sales manager

1.6192222805918 months ago

Verified

... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the ...

See full review

Sales manager

1.6192222807172 months ago

Verified

... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving ...

See full review

Sales manager

1.619222280843 months ago

Verified

... Efficient and Real-Time Booking Management Solution ...

See full review

Assistant to Manager

1.6192222809752 months ago

Verified

... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...

See full review

E commerce Manager

1.4901900230354 months ago

Verified

... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up ...

See full review

E commerce Manager

1.4901900231635 months ago

Verified

... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up basic deals that would automatically be delivered to all OTAs, rather than having to create them individually on each platform. This improvement would save time and streamline our promotional ...

See full review

E commerce Manager

1.4901900232885 months ago

Verified

... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up ...

See full review

Reservation Supervisor

1.490190023414 months ago

Verified

... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...

See full review

Reservation Supervisor

1.4901900235488 months ago

Verified

... I hope there will be an Additional tools to reach out such as WhatsApp. The feedback might be considered. Thank you. ...

See full review

Director

1.4901900236888 months ago

Verified

... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...

See full review

Director

1.4901900238292 months ago

Verified

... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...

See full review

Director

1.4901900239542 months ago

Verified

... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...

See full review

Director

1.4901900240797 months ago

Verified

... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...

See full review

Director

1.4901900242025 months ago

Verified

... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...

See full review

Director

1.4901900243291 months ago

Verified

... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...

See full review

Senior Guest Service Supervisor

1.4579319599399 months ago

Verified

... The system is straight forward, you click what you are looking for and it appears. User friendly that even first time user can understand how the basic systems works. ...

See full review

Owner

1.4579319600702 months ago

Verified

... SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very easy to change things around. The mobile is app is also very handy. It connects to all booking engine and hence saves time and increase revenue to upsell our products. Messaging guests through text make it easy to communicate ...

See full review

Owner

1.457931960199 months ago

Verified

... The website has seen a lot of improvements since we started using SiteMinder. It has become more user friendly. Perhaps I can suggest an option for other users within the same account who will have less ...

See full review

Owner

1.4579319603256 months ago

Verified

... One site. Total control. ...

See full review

General Manager

1.425673895939 months ago

Verified

... Plus features, Support team, Training tools. The channel manager help us to plan ahead and create tariff plan and strategy accordingly. ...

See full review

General Manager

1.425673896079 months ago

Verified

... Demand Plus and Booking Engine, very productive tools to keep eye on Compset and Revenue tracking. ...

See full review

Ecommerce manager

1.4256738962067 months ago

Verified

... Agent have good communication and information regarding the problem hotel occurs, all good and can solved clear and easy to understand. ...

See full review

Revenue Manager

1.4256738963344 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Revenue Manager

1.4256738964628 months ago

Verified

... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...

See full review

Chief Commercial Officer

1.3934158320811 months ago

Verified

... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. From Signing the contract to the go live, it has been a well-coordinated effort. Whenever there are any operational ...

See full review

Chief Commercial Officer

1.3934158322159 months ago

Verified

... Happy with the SiteMinder GDS ...

See full review

Chief Commercial Officer

1.3934158323555 months ago

Verified

... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. ...

See full review

Revenue Manager

1.3934158324866 months ago

Verified

... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...

See full review

Revenue Manager

1.3934158326195 months ago

Verified

... Chat broad make it bigger. The chat record will be notified via email, when the user if leave the site. ...

See full review

GM

1.3934158327472 months ago

Verified

... SiteMinder saves us time and helps prevent overbookings, while the support team is always quick to assist. Highly recommended for all hotels. ...

See full review

GM

1.3934158328782 months ago

Verified

... SiteMinder saves us time and helps prevent overbookings, while the support team is always quick to assist. Highly recommended for all hotels. ...

See full review

Sales and Marketing Manager

1.3934158330137 months ago

Verified

... Problem less channel manager to optimize and manage your rates and inventory. ...

See full review

Sales and Marketing Manager

1.3934158331418 months ago

Verified

... Problem less channel manager to optimize and manage your rates and inventory. ...

See full review

Sales and Marketing Manager

1.3934158332702 months ago

Verified

... The new tool channel plus is an opportunity for hotels to sell their rooms with a lower commission. The channel plus tool needs to be developed to use immediately. ...

See full review

Sales and Marketing Manager

1.3934158333994 months ago

Verified

... The new tool channel plus is an opportunity for hotels to sell their rooms with a lower commission. The channel plus tool needs to be developed to use immediately. ...

See full review

Sales Manager

1.3934158335275 months ago

Verified

... It is very user friendly, very fast update as a real time, and very accuracy. Online support is also efficiency and prompt action. Anytime we have problem or questions then Online Support would ...

See full review

Sales Manager

1.3934158336589 months ago

Verified

... It would be great if SiteMinder could develop the application will the full functions so that the users could access and manage room and inventory anytime and anywhere which would be very convenience. ...

See full review

E-Commerce manager

1.3934158337907 months ago

Verified

... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...

See full review

Group Revenue and Distribution Manager

1.3934158339199 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934158340472 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934158341794 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.393415834313 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great ...

See full review

Group Revenue and Distribution Manager

1.3934158344482 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

Group Revenue and Distribution Manager

1.3934158345945 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution ...

See full review

Group Revenue and Distribution Manager

1.3934158347297 months ago

Verified

... Booking Engine is simple, some enhancements would be great with some setup/config. But overall, Channel Manager is fantastic, the only thing I would suggest would be in the reporting and being able ...

See full review

Group Revenue and Distribution Manager

1.3934158348611 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...

See full review

CEO

1.361157770491 months ago

Verified

... Streamlining our hotel operations with SiteMinder! Their user-friendly platform and exceptional support from Miss Kaew have made a real difference. Highly recommend! #HotelTech #SiteMinder ...

See full review

Sales & Revenue Manager

1.3611577706205 months ago

Verified

... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...

See full review

Sales & Revenue Manager

1.361157770756 months ago

Verified

... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...

See full review

Sales & Revenue Manager

1.361157770883 months ago

Verified

... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...

See full review

Sales & Revenue Manager

1.3611577710155 months ago

Verified

... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...

See full review

Sales & Revenue Manager

1.3611577711399 months ago

Verified

... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...

See full review

Online Sales Manager

1.3611577712649 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.361157771393 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.361157771533 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.361157771682 months ago

Verified

... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...

See full review

Online Sales Manager

1.3611577718179 months ago

Verified

... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...

See full review

Online Sales Manager

1.3611577719411 months ago

Verified

... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...

See full review

Online Sales Manager

1.3611577720624 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.3611577721853 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.3611577723141 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.3611577724384 months ago

Verified

... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...

See full review

Online Sales Manager

1.361157772562 months ago

Verified

... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...

See full review

Sales Online Executive

1.3611577726856 months ago

Verified

... It's a channel manager that I use and can use in a very comprehensive way. ...

See full review

Sales Online Executive

1.3611577728073 months ago

Verified

... I really like all the functionality of SiteMinder. This channel manager make it easy to work with accurate pricing on all OTAs and the price mapping system is really good. ...

See full review

Opera Cloud Education Specialist

1.3611577729323 months ago

Verified

... I think what can be improve is that siteminder should be able to take more restrictions from property management system. ...

See full review

Revenue Manager

1.3611577730757 months ago

Verified

... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...

See full review

Revenue Manager

1.361157773221 months ago

Verified

... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...

See full review

Revenue Manager

1.3611577733565 months ago

Verified

... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...

See full review

Revenue Manager

1.3611577734842 months ago

Verified

... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...

See full review

Revenue Manager

1.3611577736119 months ago

Verified

... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...

See full review

Revenue analyst

1.3611577737567 months ago

Verified

... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...

See full review

Revenue analyst

1.3611577738822 months ago

Verified

... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...

See full review

Revenue analyst

1.3611577740095 months ago

Verified

... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...

See full review

Central Systems

1.3611577741364 months ago

Verified

... SiteMinder is user friendly system as a Channel Manager, not much complicated to manage things in their environment, also can finds things easily. ...

See full review

DOSM

1.3611577742652 months ago

Verified

... Bulk update is easy to control. Reservation possible check from book on and reservation date. Statistic report and mobile application are helpful. ...

See full review

DOSM

1.3611577743911 months ago

Verified

... Bulk update is easy to control. Reservation possible check from book on and reservation date. Statistic report and mobile application are helpful. ...

See full review

DOSM

1.3611577745281 months ago

Verified

... Channel manager cannot delete not activate agent is hard to manage. Reservation page is not fit in page. older version is better for viewer. ...

See full review

E-Commerce Manager

1.3611577746498 months ago

Verified

... Supports seamless rate updates across multiple platforms. This will help in synchronizing rates and availability in real-time and Easy to connect. ...

See full review

Regional Revenue Manager

1.3611577747696 months ago

Verified

... Smart Rate Channel Technology ...

See full review

Regional Revenue Manager

1.3611577748947 months ago

Verified

... Smart Rate Channel Technology ...

See full review

Regional Revenue Manager

1.3611577750243 months ago

Verified

... I've seen in the current market that there are a lot of integrative function tools in one platform for hoteliers. I truely believe Siteminder can be a successful platform at ease of use that ...

See full review

Regional Revenue Manager

1.3611577751549 months ago

Verified

... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right ...

See full review

Front Office Manager

1.3611577752871 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy to navigate, and the control ...

See full review

Front Office Manager

1.3611577754185 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy to navigate, and the control features allow me to manage everything ...

See full review

Front Office Manager

1.3611577755477 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...

See full review

Front Office Manager

1.361157775675 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...

See full review

E-Commerce Manager

1.3611577757986 months ago

Verified

... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...

See full review

E-Commerce Manager

1.3611577759334 months ago

Verified

... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...

See full review

E-Commerce Manager

1.3611577760693 months ago

Verified

... Recommended channel manager ...

See full review

Front office manager

1.3611577761921 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1.3611577763165 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1.3611577764378 months ago

Verified

... Adjusting the rate and allotment within the few minutes . ...

See full review

Front office manager

1.3611577765618 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

Owner

1.3611577766846 months ago

Verified

... SiteMinder keeps up with the latest trends in hospitality and tis is fed through their systems - so no improvements necessary. ...

See full review

Sales Executive OTA

1.361157776816 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Sales Executive OTA

1.3611577769396 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Sales Executive OTA

1.3611577770718 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading to issues with room ...

See full review

Sales Executive OTA

1.3611577772043 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Sales Executive OTA

1.3611577773327 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Sales Executive OTA

1.3611577774727 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Director comercial

1.3611577776665 months ago

Verified

... Little Hotelier has positioned itself as an accessible and user-friendly solution for small properties. However, despite its numerous features and focus on simplicity, the system has begun to lag ...

See full review

General Manager

1.3288997132904 months ago

Verified

... I use sitemider for 2 years and no problem. So I think it is good channel management tool when comparing with others choices. ...

See full review

General Manager

1.3288997134177 months ago

Verified

... Easy to use and understand, accurate and save time. It is very useful to manager and support for revenue management. ...

See full review

Director - Global App Projects

1.3288997135476 months ago

Verified

... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its user-friendly interface and robust analytics provide valuable insights, empowering hoteliers to make data-driven decisions to optimize occupancy and revenue. Additionally, the platform's flexibility and scalability ...

See full review

Director - Global App Projects

1.3288997136738 months ago

Verified

... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its user-friendly interface and robust analytics provide valuable insights, empowering hoteliers to make data-driven decisions to optimize occupancy and revenue. Additionally, the platform's ...

See full review

Revenue and Reservation Manager

1.3288997138131 months ago

Verified

... This is good software tool that helps hotel manage room inventory, rate, managing sales effectively across many online distribution channels. ...

See full review

Revenue and Reservation Manager

1.3288997139371 months ago

Verified

... A good program has functionality ...

See full review

General Manager

1.3288997140651 months ago

Verified

... SiteMinder’s Channel Manager is an excellent tool for managing OTAs effectively. Its user-friendly design makes it easy to navigate, even for those without technical expertise. The platform simplifies the process of updating rate ...

See full review

General Manager

1.3288997141913 months ago

Verified

... SiteMinder’s Channel Manager is an excellent tool for managing OTAs effectively. Its user-friendly design makes it easy to navigate, even for those without technical expertise. The platform simplifies the process of updating rate ...

See full review

Director of Revenue Management, HQ

1.3288997143253 months ago

Verified

... Essential system for channel distribution ...

See full review

Director of Revenue Management, HQ

1.3288997144676 months ago

Verified

... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time updates and accurate data ...

See full review

Sales Manager

1.3288997145968 months ago

Verified

... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate ...

See full review

Sales Manager

1.3288997147267 months ago

Verified

... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate ...

See full review

Sales Manager

1.3288997148507 months ago

Verified

... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...

See full review

Sales Manager

1.3288997149769 months ago

Verified

... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...

See full review

Senior Director of Distribution

1.3288997151004 months ago

Verified

... The new approach to work more on Multi Property Function and group level to manage with multiple hotels rather than individual one. ...

See full review

Senior Director of Distribution

1.3288997152296 months ago

Verified

... Partnership with Siteminder ...

See full review

Senior Director of Distribution

1.3288997153558 months ago

Verified

... The new approach to work more on Multi Property Function and group level to manage with multiple hotels rather than individual one. ...

See full review

Senior Director of Distribution

1.3288997154828 months ago

Verified

... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs and that could offer us connectivity, technology and a great customer service and Sitemidner has met this. We really value their humane approach ...

See full review

Area Ecom Director

1.3288997156071 months ago

Verified

... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...

See full review

Area Ecom Director

1.3288997157307 months ago

Verified

... SiteMinder simplifies managing multiple OTA connections from one centralized platform, saving time and reducing manual errors. The real-time syncing of inventory and rates ensures accurate ...

See full review

Director of Revenue

1.3288997158569 months ago

Verified

... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...

See full review

Director of Revenue

1.3288997159939 months ago

Verified

... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...

See full review

Director of Revenue

1.328899716119 months ago

Verified

... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...

See full review

Director of Revenue

1.3288997162422 months ago

Verified

... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...

See full review

General Manager

1.3288997163676 months ago

Verified

... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...

See full review

General Manager

1.3288997164934 months ago

Verified

... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...

See full review

General Manager

1.3288997166211 months ago

Verified

... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...

See full review

General Manager

1.3288997167566 months ago

Verified

... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...

See full review

E-Commerce Manager

1.3288997168877 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that simplifies managing online hotel distribution channels. The real-time updates ensure that inventory and rates are always accurate across all connected OTAs, which saves a lot of time and prevents overbooking ...

See full review

Senior Distribution Sales Manager

1.3288997170176 months ago

Verified

... There are a couple of areas where improvements could make the system even better. For instance, allowing specific hotel admins to repush ARI (Availability, Rates, and Inventory) directly to channels ...

See full review

Senior Distribution Sales Manager

1.3288997171461 months ago

Verified

... There are a couple of areas where improvements could make the system even better. For instance, allowing specific hotel admins to repush ARI (Availability, Rates, and Inventory) directly to channels ...

See full review

Asst Distributions Manager

1.3288997172708 months ago

Verified

... Best Channel Manager for Flexibility ...

See full review

Asst Distributions Manager

1.3288997174044 months ago

Verified

... Best Channel Manager for Flexibility ...

See full review

Asst Distributions Manager

1.3288997175351 months ago

Verified

... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...

See full review

Asst Distributions Manager

1.3288997176665 months ago

Verified

... New platform requires mandatory areas not applicable for those using only the channel manager, this gives us more fields to update and longer time to setup ...

See full review

Asst Distributions Manager

1.3288997177931 months ago

Verified

... New platform requires mandatory areas not applicable for those using only the channel manager, this gives us more fields to update and longer time to setup ...

See full review

Asst Distributions Manager

1.32889971792 months ago

Verified

... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...

See full review

Asst Distributions Manager

1.3288997180485 months ago

Verified

... Best Channel Manager for Flexibility ...

See full review

Revenue Management

1.3288997181791 months ago

Verified

... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...

See full review

Revenue Management

1.3288997183057 months ago

Verified

... User experience for Channel Managers system ...

See full review

General Manager

1.3288997184304 months ago

Verified

... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...

See full review

VP Commercial Strategy

1.3288997185555 months ago

Verified

... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...

See full review

Director of Data Analytics

1.3288997186832 months ago

Verified

... Rate mapping function can be improved to minimize work load. Currently, it has to be mapped by room type and rate plan. It would be great if we can simplify this or make it easier. There should be a reporting function for group ...

See full review

VP, Revenue and ECommerce

1.3288997188082 months ago

Verified

... Ever reliable and most easy to use Channel Manager ...

See full review

VP, Revenue and ECommerce

1.3288997189445 months ago

Verified

... The insights tool is great and is used by us almost all the time. The team loves it especially as even a new member can easily manage learning it in a week ...

See full review

VP, Revenue and ECommerce

1.3288997190715 months ago

Verified

... The insights tool is great and is used by us almost all the time. The team loves it especially as even a new member can easily manage learning it in a week ...

See full review

Distribution & Commercial System Executive

1.3288997191995 months ago

Verified

... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation ...

See full review

General Manager

1.3288997193384 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates with other tools and platforms, making it a powerful all-in-one solution for managing our property. Whether you're a small independent operator or managing a larger portfolio, this platform offers a level of reliability and efficiency that’s hard to match. Truly a hassle ...

See full review

General Manager

1.3288997195236 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates with other tools and platforms, making it a powerful ...

See full review

General Manager

1.3288997197786 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the ...

See full review

General Manager

1.3288997200347 months ago

Verified

... While SiteMinder is a phenomenal platform, there are a couple of areas that, if improved, could make it even more powerful. For example, having the ability to manage all channel messages directly within the platform—or at least receive email notifications with the text of messages that can be replied to by email—would be a fantastic add ...

See full review

General Manager

1.3288997202699 months ago

Verified

... While SiteMinder is a phenomenal platform, there are a couple of areas that, if improved, could make it even more powerful. For example, having the ability to manage all channel messages directly within the platform—or at least receive email notifications with the text of messages that can be replied to by email—would be a fantastic addition. This would allow for seamless communication across platforms like Booking.com or others without needing to switch between systems. The potential for such a feature is exciting, as it would elevate SiteMinder from a channel manager to an all-encompassing communication hub. Another enhancement that could be beneficial is the ability to import ...

See full review

General Manager

1.3288997204977 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real ...

See full review

General Manager

1.328899720709 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channel ...

See full review

Revenue Analyst

1.3288997209117 months ago

Verified

... SiteMinder provides great reports with insights from OTAs, which are important for users to analyze and make informed, data-driven decisions. ...

See full review

eCommerce and Distribution Manager

1.328899721113 months ago

Verified

... Innovative Channel Manager ...

See full review

eCommerce and Distribution Manager

1.3288997213277 months ago

Verified

... Innovative Channel Manager ...

See full review

eCommerce and Distribution Manager

1.3288997215296 months ago

Verified

... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings. The reporting and insights tools provide in-depth analysis into the booking data, allowing to track the performance ...

See full review

eCommerce and Distribution Manager

1.3288997217369 months ago

Verified

... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved response times from customer service would be appreciated. Allowing for a single-view of the calendar/inventory especially related to stop ...

See full review

eCommerce and Distribution Manager

1.3288997219553 months ago

Verified

... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved response times from customer service would be appreciated. Allowing for a single-view of the calendar ...

See full review

Revenue Manger

1.3288997221778 months ago

Verified

... Simple and easy to use ...

See full review

Revenue Manger

1.3288997223865 months ago

Verified

... Dynamic pricing function can be useful nowadays specially if revenue management systems are not in your budget. Some competitors are offering this already at lower MRF. ...

See full review

E-commerce

1.3288997225926 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

E-commerce

1.3288997228062 months ago

Verified

... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...

See full review

Reservation and Revenue Manager

1.3288997230059 months ago

Verified

... Functional and Suppo ...

See full review

Reservation and Revenue Manager

1.3288997232068 months ago

Verified

... Functional and Suppo ...

See full review

B2B Online Assistant Sales Manager

1.3288997234136 months ago

Verified

... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...

See full review

B2B Online Assistant Sales Manager

1.328899723632 months ago

Verified

... Promotional functions such as Minimum night, Early Bird, Free Night and Package or functions to update the cancellation policy. ...

See full review

B2B Online Assistant Sales Manager

1.3288997238478 months ago

Verified

... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...

See full review

B2B Online Assistant Sales Manager

1.3288997240438 months ago

Verified

... Promotional functions such as Minimum night, Early Bird, Free Night and Package or functions to update the cancellation policy. ...

See full review

B2B Online Assistant Sales Manager

1.3288997242634 months ago

Verified

... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...

See full review

B2B Online Assistant Sales Manager

1.328899724471 months ago

Verified

... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...

See full review

Reservation Manager

1.3288997246856 months ago

Verified

... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...

See full review

Reservation Manager

1.328899724907 months ago

Verified

... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...

See full review

Reservation Manager

1.3288997251139 months ago

Verified

... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...

See full review

Reservation Manager

1.3288997253495 months ago

Verified

... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...

See full review

Reservation Manager

1.3288997255914 months ago

Verified

... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...

See full review

Reservation Manager

1.3288997258188 months ago

Verified

... Simple set up, easy to use extranet and quick respond from support & market manager. Will recommend to my other revenue and reservation colleague. ...

See full review

Reservation Manager

1.3288997260506 months ago

Verified

... nothing, everything is up to my satisfaction. keep it up & more enhancement in future to make our job easier. Thank you! ...

See full review

Revenue and Distribution Manager Asia

1.3288997262821 months ago

Verified

... Siteminder makes managing hotel reservations and channel distribution incredibly easy with its intuitive interface. It saves time by automating updates across booking platforms, ensuring accurate ...

See full review

Revenue and Distribution Manager Asia

1.3288997265199 months ago

Verified

... Siteminder makes managing hotel reservations and channel distribution incredibly easy with its intuitive interface. It saves time by automating updates across booking platforms, ensuring accurate inventory management and preventing ...

See full review

Revenue and Distribution Manager Asia

1.3288997267432 months ago

Verified

... While the platform is excellent, the reporting tools could be more detailed and customizable to meet unique business needs. Additionally, faster customer support response times would enhance the ...

See full review

VP, Revenue Performance

1.3288997269687 months ago

Verified

... Efficient and Reliable Channel Manager ...

See full review

Managing Director

1.3288997272084 months ago

Verified

... Rate & distribution management at your finger ...

See full review

Managing Director

1.3288997274466 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield ...

See full review

Managing Director

1.3288997276837 months ago

Verified

... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield managements, the system also improves work efficiency which allow us to lean up our workforce which is an essential ...

See full review

Managing Director

1.3288997279275 months ago

Verified

... Rate & distribution management at your finger ...

See full review

Reveneu Manager

1.3288997281519 months ago

Verified

... System has a lag sometimes pulling inventory. Please do not put minimum words for feedback sometimes we don't have that much to say. ...

See full review

Hotel Manager

1.2966416638583 months ago

Verified

... The channel manager is very easy to use and understand. The most used function on the channel manager for me are the rate and availability part. The support team is also very professional. ...

See full review

Hotel Manager

1.29664166408 months ago

Verified

... The channel manager is very easy to use and understand. The most used function on the channel manager for me are the rate and availability part. The support team is also very professional. ...

See full review

Head of Marketing

1.2966416643067 months ago

Verified

... More advanced features could be provided like rate parity and how direct brand could be supported more in terms of having the best rates always even though the B2B rates are low. ...

See full review

Revenue and Reservation Manager

1.2966416645266 months ago

Verified

... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966416647588 months ago

Verified

... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966416650097 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated and is difficult to navigate. While the UI design is commendable, there are areas where improvements could be made, particularly in terms of functionality ...

See full review

Assistant Revenue & Reservations Manager

1.2966416652531 months ago

Verified

... Guests' credit card details are distributed but cannot be printed out from your channel. It wastes our time to copy and paste to another program. ...

See full review

Ecommerce Manager

1.2966416655175 months ago

Verified

... 1. The insights report features may lack depth. Report tools should include more detailed data points, trends, and channel-specific performance analysis. 2. Faster Support Response Times, increase ...

See full review

Corporate Director of Revenue

1.2966416657897 months ago

Verified

... Good and fast response from support team and easy to work with for the system wise compare with others system. ...

See full review

Corporate Director of Revenue

1.2966416660447 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Corporate Director of Revenue

1.2966416663008 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Corporate Director of Revenue

1.2966416665647 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Corporate Director of Revenue

1.2966416668141 months ago

Verified

... Good and fast response from support team and easy to work with for the system wise compare with others system. ...

See full review

Revenue Manager

1.2966416670475 months ago

Verified

... Promotion Stay Pay to be available for all OTAs. Bulk update for rate override in certain period or room type for all OTAs. ...

See full review

Ms.

1.2966416672898 months ago

Verified

... Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details. ...

See full review

Front office manager

1.2966416675455 months ago

Verified

... This tool helps me a lot to control rate and inventory for all channels and whole years and the program is stable, support team are great. ...

See full review

Cluster Director of Revenue

1.2966416678244 months ago

Verified

... Convenient channel mapping, quick interface or distribution and acurated rate multiple Efficient channel mapping, fast interface, precise rate multiplication for swift and accurate distribution. ...

See full review

Reservation Manager

1.2966416680638 months ago

Verified

... The Dashboard and the insight function. For example, I can easily check my top source market and can quickly take action to generate revenue. Overall SiteMinder stands out as an all in one solution ...

See full review

Hotel Manager

1.2966416683009 months ago

Verified

... We like the accurate of the system, never face the error during using period. ...

See full review

Reservation

1.2643836040214 months ago

Verified

... There are technical errors with bookings. Some OTAs doesn't link with group bookings. Example: Bookers booked 4 rooms but only 2 linked in the PMS system. Not sure if this is related with sync errors. ...

See full review

Group director of business development

1.2643836042805 months ago

Verified

... Flexible, can use anytime, update real time, quickly to do mapping, easy to add new channel and update to be live. ...

See full review

Cluster Ecommerce Manager

1.2643836045176 months ago

Verified

... 1. User friendly, It makes managing rates, availability, and reservations across multiple platforms really easy. 2. Customers Service 3. Report and Analysis, the insights help me make informed ...

See full review

Cluster Ecommerce Manager

1.2643836047939 months ago

Verified

... 1. Integration with Additional, actually they covers a lot, there are still some niche platforms that aren’t fully integrated, which can cause some manual work. 2. Mobile App Functionality, The mobile app is useful ...

See full review

Ecommerce

1.2643836050504 months ago

Verified

... if can upgrade to recheck rate loading before is more appreciated. Sometime we don't remember rate load for a past. ...

See full review

Ecommerce

1.2643836053398 months ago

Verified

... if can upgrade to recheck rate loading before is more appreciated. Sometime we don't remember rate load for a past. ...

See full review

Ecommerce

1.2643836055981 months ago

Verified

... Channel manager is friendly user, stable. Analytic report is useful for us. For new user this system is not expensive and reliable. ...

See full review

Ecommerce

1.264383605861 months ago

Verified

... if can upgrade to recheck rate loading before is more appreciated. Sometime we don't remember rate load for a past. ...

See full review

Ecommerce

1.264383606085 months ago

Verified

... Channel manager is friendly user, stable. Analytic report is useful for us. For new user this system is not expensive and reliable. ...

See full review

E-commerce Supervisor

1.2643836063299 months ago

Verified

... 1. I would like 24/7 support in the Thai language. 2. I would like to see enhanced rate shopping functionality, such as offering more formats beyond just Primary and Secondary, or allowing the selection ...

See full review

Cluster E-commerce Manager

1.2321255420456 months ago

Verified

... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...

See full review

Cluster E-commerce Manager

1.2321255422719 months ago

Verified

... Friendly user ...

See full review

Cluster E-commerce Manager

1.2321255425056 months ago

Verified

... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...

See full review

Cluster E-commerce Manager

1.232125542749 months ago

Verified

... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...

See full review

Cluster E-commerce Manager

1.2321255429973 months ago

Verified

... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...

See full review

Cluster E-commerce Manager

1.2321255432426 months ago

Verified

... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...

See full review

Assistant Manager for Online Distribution

0.97406102735663 months ago

Verified

... Distribution Friendly ...

See full review

Assistant Manager for Online Distribution

0.97406102758177 months ago

Verified

... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...

See full review

Assistant Manager for Online Distribution

0.97406102780653 months ago

Verified

... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: The interface is generally intuitive and user-friendly, making it easy to manage rates and inventory across multiple OTAs. Centralized Management ...

See full review

Assistant Manager for Online Distribution

0.97406102805406 months ago

Verified

... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...

See full review

Ecommerce

29.195891875266 days ago

Verified

... SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and provide real-time updates makes it a valuable tool for property managers looking to enhance ...

See full review

Assistant Director or Revenue Management

25.195891881852 days ago

Verified

... Convenience in use and ease of understanding how to use the system. ...

See full review

Assistant Director or Revenue Management

25.195891889248 days ago

Verified

... Easy and convenient to use, not complicated. It can support various types of usage. There is nothing more to add at the moment, but I have to write more because your message does not support messages ...

See full review

User Interface

Functional

Hoteliers often commend SiteMinder's Channel Manager for its user interface, emphasizing its modern, clean, and visually appealing design that enhances ease of navigation. The platform's intuitive layout makes it accessible for first-time users without requiring extensive training. Users appreciate the seamless experience across devices, including mobile compatibility, as well as the system's quick responsiveness, which minimizes lag. While it appears that customization options for dashboards and widgets might be limited, the clarity of information displayed, including data, graphs, and key details, is frequently highlighted as being well-presented and easy to understand. Overall, the interface is seen as user-friendly, contributing to an efficient and smooth usage experience.

Revenue Manager

13.26438367252 months ago

Verified

... UI improvement ...

See full review

E-commerce Manager

13.264383672723 months ago

Verified

... SiteMinder reduces so much complexity for us and helps us optimize our business for growth. Without the channel manager, for instance, it would take around two hours per channel to input all our required seasonal rates and restrictions. So for six channels including Booking.com, Agoda, Expedia and more, it would take us 12 hours to ship new ...

See full review

Property Owner

13.264383672875 months ago

Verified

... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...

See full review

Ecommerce

13.232125608496 months ago

Verified

... Very friendly system and very easy to operate compared to other channel managers. Make revenue growing up with distribution channel. ...

See full review

Ecommerce

13.232125608629 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...

See full review

Ecommerce Cluster

13.232125608756 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing ...

See full review

Asst. E-commerce Manager

13.232125608885 months ago

Verified

... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...

See full review

Ecommerce Manager

13.232125609025 months ago

Verified

... I have been using 3 different channel managers and no one can beat Siteminder, even one to one comparison. Easy to use, great UI/UX and the most important things it's quick update to the OTA ...

See full review

Director of Revenue

13.167609480124 months ago

Verified

... Distribution is easy with Siteminder ...

See full review

General Manager

13.135351415737 months ago

Verified

... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...

See full review

General Manager

13.135351415867 months ago

Verified

... To have an easier access for enquiries through the Siteminder dashboard to avoid making call or texting people. Howeverm replies were always fast. ...

See full review

General Manager

13.070835286965 months ago

Verified

... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...

See full review

Ecommerce Manager

12.780512706448 months ago

Verified

... Nothing for now, Everything is good enough. Sometimes once we have problem with overbook, it's quite hard to check Log XML, in order for us to check. ...

See full review

Revenue Manager

6.4256739969112 months ago

Verified

... Chatbot within SiteMinder Channel Manager ...

See full review

Hospitality Ecommerce Consultant

6.4256739970423 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up ...

See full review

Hospitality Ecommerce Consultant

6.42567399717 months ago

Verified

... Siteminder is the best channel manager that we have tested and used extensively with all our clients and they all show a high degree of satisfaction. ...

See full review

Hospitality Ecommerce Consultant

6.4256739972995 months ago

Verified

... However, there are areas for improvement. For instance, In the INVENTORY tab, scrolling down through all the rates and then scrolling back up can be quite cumbersome and time-consuming. Adding a "Go ...

See full review

Hospitality Ecommerce Consultant

6.425673997432 months ago

Verified

... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple ...

See full review

E-commerce & Sales Executive

6.135351416928 months ago

Verified

... Small improvement with the mobile apps (sometimes slow reload) and minimize the click button would be so helpful for the property with a lot of room categories. ...

See full review

5.7159965783542 months ago

Verified

... One area for improvement is the change logs. More detailed and accessible logs would help users keep track of updates and modifications more effectively. ...

See full review

SALES DEPARTMENT

5.6514804494486 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

See full review

SALES DEPARTMENT

5.6514804495781 months ago

Verified

... I consider it to be a very complete system, it allows you to connect easily and is very intuitive. I don't think there is much to improve. ...

See full review

ITM and Revenue Manager

4.5547062561526 months ago

Verified

... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...

See full review

General manager

4.4256739982154 months ago

Verified

... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...

See full review

revenue dept

4.3288998047988 months ago

Verified

... I hope there is a Chinese interface option for the operation. Only in this way can we operate accurately and achieve maximum results. ...

See full review

Hotel operations and event manager

4.3288998049324 months ago

Verified

... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...

See full review

director

4.328899805059 months ago

Verified

... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...

See full review

director

4.3288998051848 months ago

Verified

... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...

See full review

director

4.328899805311 months ago

Verified

... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...

See full review

director

4.3288998054413 months ago

Verified

... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...

See full review

General Manager

4.3288998055802 months ago

Verified

... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...

See full review

gerente

4.3288998057127 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

See full review

gerente

4.3288998058412 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The booking engine could be more flexible, since in some cases it does not allow changes and since it is an additional feature of the hotel pages, it must comply with certain policies. I think that the reservations ...

See full review

gerente

4.3288998059704 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The booking engine could be more flexible, since in some cases it does not allow changes and since it is an additional feature of the hotel pages, it must comply with certain policies. I think that the reservations tab could be changed, since you cannot see everything without moving it. Sometimes we are in a hurry and we need to check and filter and move, which should not be the case. We work in an industry that is always moving, which means that we must have tools that make it easier for us. There should also be something on the home ...

See full review

4.2966417415819 months ago

Verified

... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...

See full review

PA of RM

4.2966417417062 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

See full review

Assistant Managing Director

4.2966417418418 months ago

Verified

... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are not fond of the current notification reminders for the minimum rate and believe reverting to the previous version, which featured ...

See full review

Assistant Managing Director

4.296641741971 months ago

Verified

... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are not fond of the current notification reminders for the minimum rate and believe reverting to the previous version, which featured a red color ...

See full review

General Manager

4.2966417420964 months ago

Verified

... Nice and easy to use. Set out of rates and room easy to action. Reporting very easy to understand and action. ...

See full review

E-Commerce

4.2643836777102 months ago

Verified

... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...

See full review

Booking manager

4.1998675488049 months ago

Verified

... Issue with mapping ...

See full review

Senior Sales Manager

4.1998675489359 months ago

Verified

... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...

See full review

Rooms Division Manager

4.19986754907 months ago

Verified

... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...

See full review

Rooms Division Manager

4.1998675491928 months ago

Verified

... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...

See full review

Rooms Division Manager

4.1998675493186 months ago

Verified

... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...

See full review

Assistant Revenue Manager

4.1353514204114 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Assistant Revenue Manager

4.1353514205376 months ago

Verified

... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...

See full review

Marketing Manager

4.1353514206631 months ago

Verified

... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...

See full review

Director of Operations

4.1030933562851 months ago

Verified

... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...

See full review

Ecommerce

4.1030933564128 months ago

Verified

... Great Channel Manager ...

See full review

IT Support

4.1030933565431 months ago

Verified

... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...

See full review

Systems and Connectivity Manager

4.103093356673 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

See full review

4.1030933568007 months ago

Verified

... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout ...

See full review

4.1030933569459 months ago

Verified

... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout of customer payment information, name of the booking source from different internal booking engines, more dynamic management of emails ...

See full review

Ceo Hotel Solutions

4.1030933570733 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales strategy, providing a comprehensive platform that boosts conversion and improves the distribution of our rooms across multiple online sales channels. With its use, we have seen clear growth in our performance metrics and overall guest satisfaction. What I really love about SiteMinder is how easy and intuitive the platform is to use. The entire management process is simple, saving time and hassle. The end-customer experience is also excellent, which reinforces guest satisfaction from the moment of booking. Another aspect that I really like is the ability to customize the interface with colors and visual elements that reflect the identity of our property. This ability to customize the design not only improves the aesthetic ...

See full review

Ceo Hotel Solutions

4.1030933572036 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional relevant information. Another suggestion is to incorporate more additional products or services within the booking engine. Offering the ability to include add-ons such as welcome packs, excursions, spa treatments or room upgrades during the booking process would give customers more options to personalize their experience from the start, as well as being an opportunity to generate additional revenue for hotels. In terms of aesthetics and customization, it would be ideal if users could have more control to further customize the layouts of the booking engine. If you could adjust not only the colors, but also the fonts, layout of elements and other visual aspects, you could create an experience that is more consistent with the hotel’s brand identity. This would make the booking engine integrate more seamlessly with the website, providing a more engaging visual experience. Finally, it would be a great step forward to allow the inclusion of images in other formats, such as GIFs or short videos, within the booking engine. This would offer hotels the ability to highlight their facilities or services in a more dynamic ...

See full review

Ceo Hotel Solutions

4.1030933573346 months ago

Verified

... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales strategy, providing a comprehensive platform that boosts conversion and improves the distribution of our rooms across multiple online sales channels. With its use, we have seen clear growth in our performance metrics and overall guest satisfaction. What I really love about SiteMinder is how easy and intuitive the platform is to use. The entire management process is simple, saving time and hassle. The end-customer experience is also excellent, which reinforces guest satisfaction from the moment of booking. Another aspect that I really like is the ability to customize ...

See full review

Ceo Hotel Solutions

4.1030933574664 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional relevant information. Another suggestion is to incorporate more additional products or services within the booking engine. Offering the ability to include add-ons such as welcome packs, excursions, spa treatments or room upgrades during the booking process would give customers more options to personalize their experience from the start, as well as being an opportunity to generate additional revenue for hotels. In terms of aesthetics and customization, it would be ideal if users could have more control to further customize the layouts of the booking engine. If you could adjust not only the colors, but also the fonts, layout of elements and other visual aspects, you could create an experience that is more consistent with the hotel’s brand identity. This would make the booking engine integrate more seamlessly with the website, providing a more engaging visual experience. Finally, it would be a great step forward to allow the inclusion of images in other formats, such as GIFs or short videos, within the booking engine. This would offer hotels the ability to highlight their facilities or services in a more dynamic and visually striking way. Videos could give customers a more immersive experience, allowing them to see the facilities in action, which would increase the hotel’s appeal and improve conversion. In short, while SiteMinder is already a very valuable tool for hotel management, implementing these improvements would make its platform even more competitive and effective. The addition of a more diverse payment gateway, more advanced customization options, and the possibility of including multimedia ...

See full review

Ceo Hotel Solutions

4.1030933575982 months ago

Verified

... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and pop ...

See full review

Reservas

4.1030933577434 months ago

Verified

... Reservations and revenue ...

See full review

Director Revenue Management

4.0708352933617 months ago

Verified

... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...

See full review

Director Revenue Management

4.0708352934942 months ago

Verified

... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low season. At this stage it is impossible to do it without disrupting the whole year structure. 2. I would love to have the Overrides setup only once and then attach them to various rate plans from a drop-down list. 3. this is maybe a quick fix, the calendar ...

See full review

Director Revenue Management

4.0708352936201 months ago

Verified

... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low season. At this stage it is impossible to do it without disrupting the whole year structure. 2. I would love to have the Overrides setup only once and then attach ...

See full review

4.0708352937489 months ago

Verified

... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less ...

See full review

Reservations

3.9740611003371 months ago

Verified

... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...

See full review

Reservations

3.9740611004701 months ago

Verified

... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...

See full review

Channel Distribution Supervisor

3.9418030360857 months ago

Verified

... I mainly use the Distribution interface, and after the system upgrade, I noticed that the system response is slower. Moreover, the already disconnected Rate Plans do not automatically display in red; ...

See full review

Revenue Manager

3.9418030362115 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Revenue Manager

3.9418030363377 months ago

Verified

... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...

See full review

Revenue & Front Office Manager

3.9095449719463 months ago

Verified

... It would be great if the Insights menu could be developed further, maybe by adding an option to export data in table format. That way, aside from the charts, we can dive even deeper into the insights ...

See full review

Revenue & Front Office Manager

3.9095449720759 months ago

Verified

... It would be great if the Insights menu could be developed further, maybe by adding an option to export data in table format. That way, aside from the charts, we can dive even deeper into the insights ...

See full review

Senior Manager

3.9095449722047 months ago

Verified

... Clear and concise, easy to learn and navigate. ...

See full review

Senior Manager

3.909544972329 months ago

Verified

... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...

See full review

Senior Manager

3.9095449724522 months ago

Verified

... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...

See full review

3.8772869080638 months ago

Verified

... So Easy ...

See full review

3.8772869081885 months ago

Verified

... So Easy ...

See full review

3.87728690833 months ago

Verified

... Very easy to log in to the Channel Manager. Everything we need is in front of us and It is so easy to swap between the Inventory and Reservations being the two main sections we use. ...

See full review

3.8772869084595 months ago

Verified

... Very easy to log in to the Channel Manager. Everything we need is in front of us and It is so easy to swap between the Inventory and Reservations being the two main sections we use. ...

See full review

Gerente de sistemas

3.8772869085909 months ago

Verified

... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...

See full review

3.8450288442059 months ago

Verified

... Use friendly ...

See full review

Distribution Manager

3.7482546507889 months ago

Verified

... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...

See full review

3.6837385218888 months ago

Verified

... We believe the reporting area can have more options. For instance, as far as under the Reservations section, possibly the default number of reservations shown can be more than 10 or automatically ...

See full review

Reception

3.6514804575119 months ago

Verified

... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...

See full review

General Manager

3.65148045764 months ago

Verified

... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...

See full review

General Manager

3.6514804577684 months ago

Verified

... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would ...

See full review

Hotel & Marketing solutions

3.6514804578999 months ago

Verified

... The "Rooms and Rates" section; for the moment, it is necessary to take action on the rates one by one. It would be very practical to work through a "collective update" ...

See full review

Revenue Manager

3.651480458035 months ago

Verified

... The Room Plan view, it's too big and the part on the left took too much space. Please make it able to display one month view in a nice one screen display. ...

See full review

Revenue Manager

3.6514804581735 months ago

Verified

... The Room Plan view, it's too big and the part on the left took too much space. Please make it able to display one month view in a nice one screen display. ...

See full review

Revenue Manager

3.6192223938116 months ago

Verified

... What I like most about Siteminder is that it is very easy to use, it does not require much intervention from the support area to use it, its connection is fast and its support is excellent. They add more connections and improve the interface ...

See full review

Head of Distribution & Digital Marketing

3.5869643294318 months ago

Verified

... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so ...

See full review

Assistant Reservations Manager

3.4901901360137 months ago

Verified

... User Friendly Guide ...

See full review

Assistant Reservations Manager

3.4901901361451 months ago

Verified

... I cannot think of anything for now since all of my concerns were being catered and resolved. Also very easy to use and explore. ...

See full review

Revenue Manager

3.4901901362746 months ago

Verified

... I think it should be more obvious what the issue is on SiteMinder. For example there, i could not know what my issue was until she she solved it. ...

See full review

Rooms Management

3.4579320719045 months ago

Verified

... I find that the Channel Manager Platform is easy to navigate and has an ease of function. The Help Centre has update fixes to any issues I have encountered since I have taken over the platform. ...

See full review

Gerente de Mercadeo

3.4256740075217 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.4256740076564 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

Gerente de Mercadeo

3.425674007786 months ago

Verified

... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...

See full review

E-COMMERCE EXECUTIVE

3.3934159434009 months ago

Verified

... The Authentication Apps need to improve as it will take time topen and troublesome sometimes as it is not connected to our phone. ...

See full review

3.3934159435443 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...

See full review

3.3934159436929 months ago

Verified

... We are a boutique hotel (16 rooms) and even so, I don't know what we would do without SiteMinder!! The channel managerworks perfectly, it's super convenient, easy to use and immediate. I have to add that SiteMinder's customer service is EXCEPTIONAL and the booking engine is incredibly easy to use as well, which is quite convenient to keep the website ...

See full review

Accommodation Manager

3.361157879325 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems (usually ...

See full review

Ecommerce

3.2321256213949 months ago

Verified

... Improve web/desktop interface, i need freeze save button to decrease mouse scrolling, - improve billing payment, i need local bank transfer to avoid the risk. ...

See full review

Sales and Marketing Manager

3.1676094925041 months ago

Verified

... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...

See full review

Sales and Marketing Manager

3.1676094926393 months ago

Verified

... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...

See full review

Operations Manager

3.1676094927811 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern ...

See full review

E-commerce

3.1676094929152 months ago

Verified

... For the moment everything is perfect, perhaps adding more editing tools in the booking engine, more configuration options. ...

See full review

Channel & Distribution Manager

3.1353514285293 months ago

Verified

... Simple to use and amazing tech support! ...

See full review

revenue manager

3.0385772351128 months ago

Verified

... What I like most is how educational it is for the human eye when making a reservation and how easy it is to configure. ...

See full review

revenue manager

3.0385772352416 months ago

Verified

... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...

See full review

revenue manager

3.0385772353793 months ago

Verified

... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...

See full review

revenue manager

3.0385772355216 months ago

Verified

... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...

See full review

revenue manager

3.0385772356649 months ago

Verified

... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...

See full review

FD

3.006319171278 months ago

Verified

... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...

See full review

Revenue analyst

2.9740611068862 months ago

Verified

... Maybe the options for the user to be able to edit the property code by themselves in the channel settings ...

See full review

Revenue analyst

2.9740611070139 months ago

Verified

... Maybe the options for the user to be able to edit the property code by themselves in the channel settings ...

See full review

Hotel Operations Manager

2.909544978116 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements ...

See full review

Hotel Operations Manager

2.9095449782426 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements in usability ...

See full review

Hotel Operations Manager

2.9095449783703 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is ...

See full review

Hotel Operations Manager

2.9095449784987 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user ...

See full review

Hotel Operations Manager

2.9095449786294 months ago

Verified

... There are several areas where SiteMinder could enhance the user experience. First, the interface, while functional, could benefit from being more user-friendly. Streamlining the layout and improving navigation would save time and make day-to-day operations smoother, especially for clients managing multiple properties. Add ...

See full review

Revenue

2.8127707852195 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

See full review

Revenue Specialist

2.7482546563194 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2.748254656449 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Revenue Specialist

2.7482546565804 months ago

Verified

... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...

See full review

Manager

2.7482546567107 months ago

Verified

... There are some of the things we can recommend like in Distribution and reservation the font can be tittle smaller so that we can verify the details without moving bar left to roght ...

See full review

Assistant Director of Sales

2.7159965923208 months ago

Verified

... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...

See full review

Assistant Director of Sales

2.7159965924533 months ago

Verified

... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...

See full review

Assistant Director of Sales

2.7159965925818 months ago

Verified

... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...

See full review

Assistant Director of Sales

2.715996592708 months ago

Verified

... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...

See full review

Assistant Director of Sales

2.7159965928342 months ago

Verified

... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...

See full review

Ecommerce

2.715996592963 months ago

Verified

... The autonomy to make changes without technical support. Instead, the Manager himself can manage and change in the chat ...

See full review

Revenue and Distribution Consultant

2.5869643350276 months ago

Verified

... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual ...

See full review

Revenue and Distribution Consultant

2.5869643351732 months ago

Verified

... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of overbookings. Real-Time Updates: It allows for real-time updates of rates ...

See full review

Reservation Supervisor

2.5869643353035 months ago

Verified

... The way to control the inventory and rate is very easy and comfortable, just change on SiteMinder then push to all the Channel. ...

See full review

E-commerce manager

2.5869643354312 months ago

Verified

... Review from real user. ...

See full review

E-commerce manager

2.5869643355604 months ago

Verified

... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...

See full review

Online Marketing Supervisor

2.5869643356877 months ago

Verified

... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...

See full review

Reservation Agent

2.5869643358113 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...

See full review

Reservation Agent

2.5869643359446 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...

See full review

Reservation Agent

2.5869643360678 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...

See full review

Reservation Agent

2.5869643361918 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...

See full review

E-commerce Manager

2.586964336315 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their ...

See full review

E-commerce Manager

2.5869643364441 months ago

Verified

... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their ...

See full review

E Commerce Manager

2.5869643365886 months ago

Verified

... channel manager is seemless, 100% working all the time. customer service is always available. booking engine is easy to use. ...

See full review

E Commerce Manager

2.5869643367174 months ago

Verified

... channel manager is seemless, 100% working all the time. customer service is always available. booking engine is easy to use. ...

See full review

Reservationa

2.5224482078159 months ago

Verified

... The customer information of some channels is incompletely presented and the chinese version of the operation interface is lacking. ...

See full review

Reservationa

2.5224482079473 months ago

Verified

... The customer information of some channels is incompletely presented and the chinese version of the operation interface is lacking. ...

See full review

Consultant

2.5224482080772 months ago

Verified

... The only thing to be improved is I hoped when I adjusted the rate lower than the minimum restriction rate, it could turn with a big alert and stop the change in hte sytem instead of just amend with ...

See full review

Manager, Yield & Revenue

2.5224482082068 months ago

Verified

... 1. If can offer special prices or a bit lower the prices, it would be great. 2. Website design could a bit adjust for more attractive or more variety templates ...

See full review

Manager, Yield & Revenue

2.5224482083397 months ago

Verified

... Easy to use channel manager for controlling rates and availability of variety OTA ...

See full review

Director

2.52244820847 months ago

Verified

... Love the direct access and support given by Alvin, ease of reaching out to help enter and the user friendliness of the system and apps ...

See full review

General Manager

2.4901901440819 months ago

Verified

... Please create more options about promotion on booking engine (would be great can be create same as OTAs) will make it more convenient for the guests to book. ...

See full review

Digital marketing Manager

2.4901901442115 months ago

Verified

... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...

See full review

Digital marketing Manager

2.4901901443425 months ago

Verified

... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...

See full review

Supervisor

2.4901901444706 months ago

Verified

... Rate below minimum rate shouldn't easy to save the file. It's Not okey just show the signal. Otherwise it should be Red color or big sign. ...

See full review

Supervisor

2.490190144611 months ago

Verified

... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...

See full review

Supervisor

2.4901901447401 months ago

Verified

... Rate below minimum rate shouldn't easy to save the file. It's Not okey just show the signal. Otherwise it should be Red color or big sign. ...

See full review

Sales Manager

2.490190144869 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Sales Manager

2.4901901449981 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

Sales Manager

2.4901901451221 months ago

Verified

... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...

See full review

2.4901901452475 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish and polished, helping us to impress potential guests. Overall, SiteMinder’s tools have streamlined our operations, improved ...

See full review

2.4901901453861 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful ...

See full review

2.490190145513 months ago

Verified

... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish ...

See full review

Cluster IT Manager

2.4579320811257 months ago

Verified

... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...

See full review

Cluster IT Manager

2.4579320813011 months ago

Verified

... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...

See full review

FD

2.4579320814423 months ago

Verified

... It would be very helpful if we could search reservations by cancellation date. Additionally, if the rate is set below the minimum rate, the system will display a notification, and the data cannot be ...

See full review

General Manager

2.4579320815954 months ago

Verified

... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...

See full review

General Manager

2.4579320817428 months ago

Verified

... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...

See full review

Sale manager

2.4579320818716 months ago

Verified

... The system is very user friendly and comfortable to use it and recommend to each others. ...

See full review

Sale manager

2.457932081996 months ago

Verified

... The system is very user friendly and comfortable to use it and recommend to each others. ...

See full review

Digital Marketing Manager

2.4579320821199 months ago

Verified

... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and distribution channels, making it easy for users to navigate even with minimal ...

See full review

Manager

2.4579320822461 months ago

Verified

... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...

See full review

Director of Revenue Management

2.3934159533475 months ago

Verified

... Mapping can be time-consuming and somewhat cumbersome. We frequently receive notifications of channels being down (unknown if this is an issue with SiteMinder or the channel themselves). ...

See full review

E-Commerce Manager

2.3611578889568 months ago

Verified

... I've had a great experience using Siteminder's platform.The Channel Manager is incredibly stable, and its simplicity makes it very easy to use whether you're a beginner or an experienced user. The integration with multiple channels works seamlessly, which saves a lot of time and effort.The Booking Engine design is also impressive ...

See full review

Director of Sales and Marketing

2.3611578890812 months ago

Verified

... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer ...

See full review

E-Marketing Manager

2.3611578892055 months ago

Verified

... The pricing increase should be informed user by call as well. Due to some user did not received the email ...

See full review

Finance Manager

2.3611578893291 months ago

Verified

... Promotion code ...

See full review

SVP Business Development & Operations

2.3611578894687 months ago

Verified

... Super Stable Channel Manager & excellent customer support at all times. My team is very comfortable with the product for over ten years. ...

See full review

Director of Sales

2.361157889611 months ago

Verified

... SiteMinder provides a powerful solution for hospitality management with its user-friendly Booking Engine and efficient Channel Manager. ...

See full review

Airbnb operator

2.3611578897566 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611578898824 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.3611578900101 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611578901359 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.361157890289 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

Airbnb operator

2.3611578904152 months ago

Verified

... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...

See full review

Airbnb operator

2.361157890544 months ago

Verified

... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...

See full review

GM

2.3288998261574 months ago

Verified

... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...

See full review

Front Office Manager

2.3288998262892 months ago

Verified

... Maybe to improve the overall visibility of the web or introduce dark mode for someone like me whom doesn't like to look at plain white background for long hours. ...

See full review

Front Office Manager

2.3288998264322 months ago

Verified

... Maybe to improve the overall visibility of the web or introduce dark mode for someone like me whom doesn't like to look at plain white background for long hours. ...

See full review

Consultant

2.3288998265718 months ago

Verified

... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface ...

See full review

Consultant

2.3288998267369 months ago

Verified

... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface ...

See full review

Consultant

2.3288998269019 months ago

Verified

... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution management, there are a few areas where enhancements could further enrich the user experience and functionality: Advanced Reporting and Analytics The reporting tools provided by SiteMinder are helpful but could be more detailed and customizable. Adding advanced analytics features, such as trend analysis or predictive insights, could empower users to make more data-driven decisions. Mobile App Functionality Although the platform works well on desktop, the mobile app could benefit from a more robust feature set. Enhancing the mobile experience with full access to all functionalities, such as rate management and deeper reporting, would allow users to manage operations on the go more effectively. Integration Depth SiteMinder integrates with a wide range of property management systems (PMS) and third-party platforms, but the depth of some integrations could be improved. Offering more seamless synchronization and additional customizations for specific integrations would enhance its versatility for different business needs. Automation Enhancements While SiteMinder provides automation features, further development in areas such as automated revenue management, intelligent pricing recommendations, or automated email communication could add more value and save time for users. Customizable Interface The current user interface is user-friendly, but adding options for personalization—such as dash ...

See full review

Sales Manager

2.3288998270624 months ago

Verified

... While siteMinder's websites are easy to use. SiteMinder could benefit from offering more selection of templates and more customizable to align with the hotel's brand identity. Choices are limited. ...

See full review

Head of Hostel

2.2966417627039 months ago

Verified

... On a daily basis, different users may update room rates and inventory for the property. It will be great to have a logging system users can retrieve when needed. ...

See full review

Gerente

2.2966417628502 months ago

Verified

... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...

See full review

IT Manager

2.2643836984677 months ago

Verified

... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...

See full review

E-commerce & Marketing

2.2643836986033 months ago

Verified

... Please consider to add a button to remove inactive channels in Siteminder. The 'Print reservation details' do not display properly. ...

See full review

E-commerce & Marketing

2.2643836987347 months ago

Verified

... The Booking Engine provides a smooth, mobile-responsive experience that enhances booking conversions, while the Channel Manager simplifies distribution and performance tracking. Hotel Rate Parity ...

See full review

E-commerce & Marketing

2.2643836988758 months ago

Verified

... The Booking Engine provides a smooth, mobile-responsive experience that enhances booking conversions, while the Channel Manager simplifies distribution and performance tracking. Hotel Rate Parity ...

See full review

Senior House Manager

2.2643836990117 months ago

Verified

... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...

See full review

Revenue Manager

2.2321256346214 months ago

Verified

... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...

See full review

Revenue Manager

2.2321256347484 months ago

Verified

... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...

See full review

Co- Founder

2.2321256348753 months ago

Verified

... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...

See full review

Co- Founder

2.2321256350063 months ago

Verified

... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...

See full review

Revenue Analyst

2.1353514415856 months ago

Verified

... Change Log report; hange Log Report Access for Users: "One area I think SiteMinder could improve is in making the Change Log Report more accessible. Currently, users have to contact SiteMinder ...

See full review

Revenue Analyst

2.1353514417238 months ago

Verified

... Change Log report; hange Log Report Access for Users: "One area I think SiteMinder could improve is in making the Change Log Report more accessible. Currently, users have to contact SiteMinder ...

See full review

E-Commerce

2.1353514418489 months ago

Verified

... The simplicity and ease of use stand out the most. The overall experience is smooth and hassle-free, making it very convenient. ...

See full review

E-Commerce Manager

2.1353514419721 months ago

Verified

... The mobile app requires further improvement as it currently offers very limited functionality. At this stage, using the browser version remains the more practical option on mobile. ...

See full review

E-commerce Executive

2.1353514421001 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

See full review

E-commerce Executive

2.1353514422256 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

See full review

E-commerce Executive

2.1353514423682 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

See full review

E-commerce Executive

2.1353514424933 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

See full review

E-commerce Executive

2.135351442618 months ago

Verified

... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...

See full review

Group Distribution Manager

2.103093378231 months ago

Verified

... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...

See full review

Senior Assistant Manager

2.0708353138433 months ago

Verified

... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...

See full review

Assistance Manager

2.0708353139692 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review

Assistance Manager

2.0708353141024 months ago

Verified

... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...

See full review

Revenue Manager

2.070835314229 months ago

Verified

... Amazing Support services ...

See full review

Hotel Manager&Marketing

2.0708353143545 months ago

Verified

... Love the ease of use, control everything in one platform. The Channel Manager system is easy to use and is a central place to control both prices and room availability. And it is very easy to use. ...

See full review

E-Commerce executive

2.0385772499634 months ago

Verified

... The mobile app for SiteMinder, which allows hotel staff to manage reservations on the go, could benefit from additional features and smoother functionality. Some users have mentioned that the app doesn't always provide the same ...

See full review

Asst. Revenue Manager

2.0385772500885 months ago

Verified

... However, one area that could be improved is the booking journey within the Booking Engine. Currently, the process of guests entering their identity profile comes before being offered an enhanced stay ...

See full review

Room Division Manager

2.0385772502165 months ago

Verified

... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...

See full review

Room Division Manager

2.0385772503566 months ago

Verified

... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...

See full review

Ecommerce Manager

2.0385772504857 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user-friendly and come with clear, easy ...

See full review

Ecommerce Manager

2.0385772506138 months ago

Verified

... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user ...

See full review

Revenue Management

2.0063191862272 months ago

Verified

... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be ...

See full review

Revenue Management

2.0063191863512 months ago

Verified

... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be ...

See full review

Revenue Management

2.0063191864766 months ago

Verified

... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be ...

See full review

Revenue Management

2.0063191866133 months ago

Verified

... One of my favorite features of SiteMinder is the ability to update prices and availability directly from the Distribution page. It’s extremely convenient, and the real-time updates help minimize ...

See full review

Ecommerce Manager

1.9418030577117 months ago

Verified

... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...

See full review

Cluster Director of Revenue and E-commerce

2.0063191868716 months ago

Verified

... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...

See full review

Cluster Director of Revenue and E-commerce

2.0063191869997 months ago

Verified

... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...

See full review

Sales - Ecommerce

2.0063191871274 months ago

Verified

... Application usability and controllability for easy to use and more functional same as desktop. I fell quite hard to control room allotment on App.I feel quite hard to control room allotment on App. ...

See full review

Ecommerce Manager

2.0063191872648 months ago

Verified

... The things that could be improved are the SiteMinder Application because of it spending time to load everything in the application. ...

See full review

E-Commerce & Admin. Executive

2.0063191873947 months ago

Verified

... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...

See full review

E-Commerce & Admin. Executive

2.0063191875231 months ago

Verified

... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...

See full review

Director of Sales and Marketing

1.9095449941013 months ago

Verified

... Booking Engine simplified and more E wallet option ...

See full review

Assistant E-Commerce Manager

1.9095449942316 months ago

Verified

... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can optimize the pricing to increase revenue. The interface looks modern ...

See full review

Sales Manager

1.9095449943601 months ago

Verified

... The distribution, easy to use and rapid response. It is a very stable tool. The support is great and easy to contact. ...

See full review

Reservation Manager

1.877286929975 months ago

Verified

... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...

See full review

E-commerce executive

1.877286930103 months ago

Verified

... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...

See full review

E-commerce executive

1.8772869302307 months ago

Verified

... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...

See full review

E-commerce executive

1.8772869303599 months ago

Verified

... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...

See full review

E-commerce executive

1.8772869304861 months ago

Verified

... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...

See full review

Owner

1.8772869306134 months ago

Verified

... Reliable booking engine and channel manager (professional help during implementation), and easy to design and implement a complete attractive hotel website. ...

See full review

Owner

1.877286930749 months ago

Verified

... Reliable booking engine and channel manager (professional help during implementation), and easy to design and implement a complete attractive hotel website. ...

See full review

General Manager

1.8772869308766 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

General Manager

1.877286931004 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

General Manager

1.877286931132 months ago

Verified

... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...

See full review

General Manager

1.8772869312612 months ago

Verified

... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...

See full review

Assitant Director of Sales

1.8450288668709 months ago

Verified

... I appreciate how easy it is to update rates and availability across multiple booking channels in real-time. The dashboard is intuitive, and the reporting tools provide valuable insights for revenue ...

See full review

E-Commerce Manager

1.8772869315229 months ago

Verified

... Efficient and Reliable Channel Management Solution ...

See full review

General Manager

1.845028867136 months ago

Verified

... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...

See full review

General Manager

1.8450288672637 months ago

Verified

... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...

See full review

General Manager

1.8450288673917 months ago

Verified

... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...

See full review

Director of Sales & Marketing

1.845028867522 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...

See full review

Director of Sales & Marketing

1.8450288676658 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary ...

See full review

Director of Sales & Marketing

1.8450288678218 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying ...

See full review

Director of Sales & Marketing

1.8450288679678 months ago

Verified

... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance insights. Sorting ...

See full review

Reservations

1.8450288680959 months ago

Verified

... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...

See full review

Reservations

1.8450288682206 months ago

Verified

... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...

See full review

Director of Revenue

1.8450288683483 months ago

Verified

... Friendly system and fast support center person ...

See full review

Assistant Business Development Manager

1.8450288684838 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...

See full review

Assistant Business Development Manager

1.8450288686089 months ago

Verified

... The system is quite user-friendly and helps manage room bookings on the website efficiently and quickly, reducing work time. Additionally, the menu layout and functions are simple and easy to ...

See full review

Assistant Business Development Manager

1.8450288687343 months ago

Verified

... The system is quite user-friendly and helps manage room bookings on the website efficiently and quickly, reducing work time. Additionally, the menu layout and functions are simple and easy to ...

See full review

Assistant Business Development Manager

1.8450288688609 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...

See full review

Assistant Business Development Manager

1.8450288689904 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been updated, which has slowed ...

See full review

Assistant Business Development Manager

1.8450288691226 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...

See full review

Assistant Business Development Manager

1.8450288692675 months ago

Verified

... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been updated, which has slowed down the navigation ...

See full review

Director

1.8450288694108 months ago

Verified

... They solve problems, it is a reliable tool and it does exactly what it is supposed to do, connect the channels and manage them in an intuitive way. ...

See full review

Sr Revenue Analyst

1.8127708050246 months ago

Verified

... I love how easy it is to toggle around the system to get what we want from creating a rate code to finding reservation quick and easy. ...

See full review

business owner

1.8127708051538 months ago

Verified

... Add some more languages ​​to the interface add a few more languages ​​to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...

See full review

business owner

1.8127708052838 months ago

Verified

... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...

See full review

business owner

1.8127708054204 months ago

Verified

... Add some more languages ​​to the interface add a few more languages ​​to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...

See full review

business owner

1.8127708055466 months ago

Verified

... Add some more languages ​​to the interface add a few more languages ​​to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...

See full review

business owner

1.8127708056728 months ago

Verified

... Facilidad de operación y soporte Convenience of work and support ...

See full review

business owner

1.8127708057956 months ago

Verified

... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...

See full review

Sales Manager

1.8127708059188 months ago

Verified

... Optimize the strategy with real time insights. Easy access every channel in one place. ...

See full review

Sales Manager

1.8127708060469 months ago

Verified

... Channel is most easy to control with limit time. just one click to increases the rate or top up allotment. ...

See full review

E-Commerce Manager

1.8127708061876 months ago

Verified

... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...

See full review

E-Commerce Manager

1.812770806331 months ago

Verified

... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...

See full review

E-Commerce Manager

1.8127708064613 months ago

Verified

... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...

See full review

E-Commerce Manager

1.8127708065886 months ago

Verified

... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...

See full review

Revenue and Distribution Director Asia

1.8127708067118 months ago

Verified

... I would like to suggest adding a message box feature to allow users to submit cases and chat directly with support. ...

See full review

eCommerce Manager

1.8127708068369 months ago

Verified

... The version I use is the best version of development, Hopefully the next chapter of the system can be developed for mobile web/app. ...

See full review

Reservation

1.8127708069706 months ago

Verified

... chanel Manager and Reservation Report. It make hotel save a time and mor accourate . Faster booking search and more convenient ...

See full review

Ecommerce Manager

1.8127708070968 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127708072204 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127708073503 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127708074791 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127708076131 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Ecommerce Manager

1.8127708077472 months ago

Verified

... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...

See full review

Revenueclick

1.780512743358 months ago

Verified

... Make the booking engine more interactive and have a vignette showing the special discount and packages. ...

See full review

Revenueclick

1.7805127434872 months ago

Verified

... Make the booking engine more interactive and have a vignette showing the special discount and packages. ...

See full review

Revenue and Distribution Executive - Asia

1.7805127436145 months ago

Verified

... Channel Managers , distribution ...

See full review

Revenu Manager

1.7805127437459 months ago

Verified

... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like ...

See full review

Revenu Manager

1.7805127438814 months ago

Verified

... Dashboard need to be improve with new interface such as daily allotment with rate and booking confirmTo improve your dashboard with a new interface that includes daily allotment, rates, and booking ...

See full review

Sales Coordinator

1.7805127440091 months ago

Verified

... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance ...

See full review

Sales Coordinator

1.7805127441368 months ago

Verified

... I understand that I may be accustomed to the previous system, and I would like to suggest an improvement to enhance the user experience by making it more user-friendly, similar to the old system. I ...

See full review

Sales Coordinator

1.7805127442671 months ago

Verified

... I understand that I may be accustomed to the previous system, and I would like to suggest an improvement to enhance the user experience by making it more user-friendly, similar to the old system. I have noticed that the new system does not automatically adjust the screen ...

See full review

Sales Coordinator

1.7805127443981 months ago

Verified

... I understand that I may be accustomed to the previous system, and I would like to suggest an improvement to enhance the user experience by making it more user-friendly, similar to the old system. I have noticed that the new system does not automatically adjust the screen size, which could pose challenges for individuals using smaller ...

See full review

Director

1.7805127445355 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Director

1.7805127446741 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Director

1.7805127448081 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Director

1.7805127449545 months ago

Verified

... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...

See full review

Director

1.780512745087 months ago

Verified

... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property report not just an OTA report. In addition, as we have 4 properties on SiteMinder we need a group report that uses the information that is in the insights, however grouped on one page for the group. you used to have this in the Channel Yield ...

See full review

Counter

1.7805127452165 months ago

Verified

... Quickly and accurately compile order information from each platform and update statistics. Simple and clear usage, all great! ...

See full review

Marketig

1.780512745345 months ago

Verified

... It is a little bit difficult to add direct booking rates. The other functions are suitable and useful. Thank you. ...

See full review

Reservations Manager

1.780512745476 months ago

Verified

... Rate mapping setup so easier, control inventories easily and online customer service colleagues so friendly and so helpfulso solve the problem. ...

See full review

Hotel Manager

1.7805127456004 months ago

Verified

... Friendly user for both newly use and expert. ...

See full review

Hotel Manager

1.7805127457236 months ago

Verified

... Friendly user for both newly use and expert. ...

See full review

eCommerce and Distribution Executive

1.6514804877808 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514804879029 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514804880402 months ago

Verified

... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...

See full review

eCommerce and Distribution Executive

1.6514804881859 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

eCommerce and Distribution Executive

1.6514804883262 months ago

Verified

... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...

See full review

Senior Revenue and Distribution Manager

1.6514804884562 months ago

Verified

... 1. One login can select all hotels 2. Easy to see booking details. 3. Can download xml record by oursleves ...

See full review

Senior Revenue and Distribution Manager

1.6514804885831 months ago

Verified

... 1. One login can select all hotels 2. Easy to see booking details. 3. Can download xml record by oursleves ...

See full review

Revenue Manager

1.6514804887115 months ago

Verified

... Reporting Simplify the Dashboard: Some users may find the dashboard overwhelming due to the large volume of information. Simplifying and organizing it in a more intuitive manner with customizable ...

See full review

Revenue Manager

1.6514804888433 months ago

Verified

... Reporting Simplify the Dashboard: Some users may find the dashboard overwhelming due to the large volume of information. Simplifying and organizing it in a more intuitive manner with customizable ...

See full review

Revenue Manager

1.6514804889703 months ago

Verified

... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their ...

See full review

Assistant E-Commerce Manager

1.6514804890991 months ago

Verified

... Assistant E-Commerce Manager ...

See full review

Assistant E-Commerce Manager

1.6514804892309 months ago

Verified

... Assistant E-Commerce Manager ...

See full review

Assistance E-commerce Manager

1.6514804893657 months ago

Verified

... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...

See full review

Assistance E-commerce Manager

1.651480489499 months ago

Verified

... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...

See full review

Assistance E-commerce Manager

1.6514804896349 months ago

Verified

... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...

See full review

Assistant Director of E-commerce

1.6514804897659 months ago

Verified

... I would like to have more sortby function in Bulk update to be selected data to be updated and have override function to be override by room type in Channel Setting ...

See full review

Ecommerce

1.6514804898984 months ago

Verified

... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...

See full review

Cluster Ecommerce Manager

1.6514804900295 months ago

Verified

... Channel managment in 1 click ...

See full review

Cluster Manager UHG

1.5869643611275 months ago

Verified

... Easy to access and manage ...

See full review

E-commerce

1.5869643612713 months ago

Verified

... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional ...

See full review

E-commerce

1.5869643614034 months ago

Verified

... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional ...

See full review

manager

1.586964361536 months ago

Verified

... The only thing I can recommend is that the chats reach the mobile application so if I have to leave the computer I can follow up. ...

See full review

Revenue Manager

1.5547062971505 months ago

Verified

... Currently, setting up rate plans in Booking Engine can be a bit cumbersome, especially for new users or those unfamiliar with the system. The process involves several steps and options that can be ...

See full review

Revenue Manager

1.5547062972793 months ago

Verified

... Currently, setting up rate plans in Booking Engine can be a bit cumbersome, especially for new users or those unfamiliar with the system. The process involves several steps and options that can be overwhelming, particularly when trying to manage multiple rate types, restrictions, and promotional offers. It would be beneficial to simplify this setup process by introducing a more streamlined interface, where users can easily select rate plan types, adjust pricing, and set up conditions with fewer clicks and less manual input. Additionally, providing clearer instructions or tooltips within the setup flow could help users navigate through each step with more confidence. An improved ...

See full review

Assistant Sales Manager

1.5224482328924 months ago

Verified

... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...

See full review

Front Office Manager

1.5224482330388 months ago

Verified

... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...

See full review

Ecommerce Manager

1.6192224267186 months ago

Verified

... The things that could be improved are the SiteMinder application because of it spending time to load everything in the application. ...

See full review

Ecommerce Manager

1.6192224268489 months ago

Verified

... The things that could be improved are the SiteMinder application because of it spending time to load everything in the application. ...

See full review

Asst. Sales Manager

1.6192224269777 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Asst. Sales Manager

1.6192224271057 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Asst. Sales Manager

1.6192224272297 months ago

Verified

... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...

See full review

Sales Admin

1.6192224273607 months ago

Verified

... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...

See full review

Sales Admin

1.6192224274847 months ago

Verified

... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...

See full review

Assistant to Manager

1.6192224276113 months ago

Verified

... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...

See full review

Assistant to Manager

1.6192224277375 months ago

Verified

... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...

See full review

Director

1.4901901697965 months ago

Verified

... The ease of use of the system and how easy it is to use visually, as well as the integrated tools they have such as the payment gateway. Also, the ability to connect other PMS in case you require ...

See full review

Owner

1.4579321054126 months ago

Verified

... The website has seen a lot of improvements since we started using SiteMinder. It has become more user friendly. Perhaps I can suggest an option for other users within the same account who will have ...

See full review

Director of E-Commerce

1.4256740410391 months ago

Verified

... I am in love with SiteMinder Channel manager. The booking engine also simple but powerful along with Demand Plus. Perhaps could do more improvement in booking engine. ...

See full review

Director of E-Commerce

1.425674041182 months ago

Verified

... The Channel manager is perfect, only need improvement for Dynamic BAR setup based on occupancy and season. The Booking engine need more tools for promotions variations, highlight tagging, customer ...

See full review

Revenue Manager

1.3934159767958 months ago

Verified

... Chat broad make it bigger. The chat record will be notified via email, when the user if leave the site. ...

See full review

Revenue Manager

1.3934159769183 months ago

Verified

... Chat broad make it bigger. The chat record will be notified via email, when the user if leave the site. ...

See full review

Sales and Marketing Manager

1.3934159770456 months ago

Verified

... The new tool channel plus is an opportunity for hotels to sell their rooms with a lower commission. The channel plus tool needs to be developed to use immediately. ...

See full review

E-Commerce manager

1.3934159771871 months ago

Verified

... The booking engine at the level of creating offers with discounts, the interface, the visual at the design level. ...

See full review

E-Commerce manager

1.3934159773156 months ago

Verified

... The booking engine at the level of creating offers with discounts, the interface, the visual at the design level. ...

See full review

Group Revenue and Distribution Manager

1.3934159774459 months ago

Verified

... Booking Engine is simple, some enhancements would be great with some setup/config. But overall, Channel Manager is fantastic, the only thing I would suggest would be in the reporting and being able to pull reports per month in a bigger date range. The login ...

See full review

Group Revenue and Distribution Manager

1.393415977575 months ago

Verified

... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the email ...

See full review

Group Revenue and Distribution Manager

1.3934159777057 months ago

Verified

... Always fantastic ...

See full review

Sales & Revenue Manager

1.3611579133236 months ago

Verified

... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...

See full review

Online Sales Manager

1.3611579134625 months ago

Verified

... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...

See full review

Online Sales Manager

1.3611579135924 months ago

Verified

... Friendly and Effective ...

See full review

Online Sales Manager

1.3611579137194 months ago

Verified

... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...

See full review

Online Sales Manager

1.3611579138489 months ago

Verified

... Friendly and Effective ...

See full review

Central Systems

1.3611579139759 months ago

Verified

... Great Channel Managers, user-friendly system ...

See full review

Central Systems

1.3611579141028 months ago

Verified

... SiteMinder is user friendly system as a Channel Manager, not much complicated to manage things in their environment, also can finds things easily. ...

See full review

DOSM

1.361157914241 months ago

Verified

... Channel manager cannot delete not activate agent is hard to manage. Reservation page is not fit in page. older version is better for viewer. ...

See full review

DOSM

1.3611579143709 months ago

Verified

... Channel manager cannot delete not activate agent is hard to manage. Reservation page is not fit in page. older version is better for viewer. ...

See full review

Front Office Manager

1.3611579145012 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...

See full review

Front Office Manager

1.3611579146296 months ago

Verified

... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...

See full review

E-Commerce Manager

1.3611579147584 months ago

Verified

... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...

See full review

Front office manager

1.3611579148981 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

Front office manager

1.3611579150385 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

Front office manager

1.3611579151717 months ago

Verified

... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...

See full review

Owner

1.3611579153028 months ago

Verified

... Intuitive and easy to use booking engine ...

See full review

Sales Executive OTA

1.3611579154309 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Sales Executive OTA

1.3611579155574 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Sales Executive OTA

1.3611579156993 months ago

Verified

... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...

See full review

Director - Global App Projects

1.3288998513135 months ago

Verified

... One area where SiteMinder could improve is in its reporting and analytics capabilities. While the platform provides valuable insights, the reporting interface could be more customizable and ...

See full review

Revenue and Reservation Manager

1.3288998514404 months ago

Verified

... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...

See full review

Revenue and Reservation Manager

1.3288998515696 months ago

Verified

... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...

See full review

Revenue and Reservation Manager

1.3288998516965 months ago

Verified

... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...

See full review

Director of Revenue Management, HQ

1.3288998518399 months ago

Verified

... While SiteMinder offers a highly robust and efficient platform, one area of improvement would be simplifying the mapping process. For new users or those unfamiliar with the system, the mapping setup can feel a bit complex and time-consuming. Streamlining this process with clearer guidance, intuitive workflows, or an automated mapping feature could significantly enhance the onboarding experience. Additionally, incorporating more detailed, step ...

See full review

Director of Revenue Management, HQ

1.3288998519855 months ago

Verified

... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time ...

See full review

General Manager

1.3288998521259 months ago

Verified

... Good System ...

See full review

Senior Distribution Sales Manager

1.3288998522569 months ago

Verified

... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various OTAs, saving us hours of manual updates and reducing the risk of overbookings. Moreover, their support team is responsive and always ready to assist whenever we need help. Highly recommended for any hotelier ...

See full review

Revenue Management

1.3288998523869 months ago

Verified

... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...

See full review

Revenue Management

1.3288998525175 months ago

Verified

... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...

See full review

Revenue Management

1.3288998526564 months ago

Verified

... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...

See full review

General Manager

1.3288998527897 months ago

Verified

... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...

See full review

VP Commercial Strategy

1.3288998529223 months ago

Verified

... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...

See full review

VP Commercial Strategy

1.3288998530556 months ago

Verified

... Great customer support and user friendly tool ...

See full review

VP Commercial Strategy

1.3288998531885 months ago

Verified

... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...

See full review

Director of Data Analytics

1.3288998533289 months ago

Verified

... The interface is minimal and easy to understand. There are different products that can complete the technology ecosystem of a hotel. ...

See full review

VP, Revenue and ECommerce

1.3288998534588 months ago

Verified

... Ever reliable and most easy to use Channel Manager ...

See full review

VP, Revenue and ECommerce

1.3288998535887 months ago

Verified

... The insights tool is great and is used by us almost all the time. The team loves it especially as even a new member can easily manage learning it in a week ...

See full review

Distribution & Commercial System Executive

1.3288998537183 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system struggles to recognize that the mapping has been changed and does not recognize any issue on our mapping unless we manually refresh the mapping or reload the rates sent from the channel to SiteMinder. The Last enhancement with the possibility to bulk map multiple rooms to one SiteMinder rate with their base rate is interesting but it should be taken a step further by allowing the user to bulk assign rates to new room types. We currently need to assign rates to a new room one by one which requires more times and clicks than necessary. Dashboard ...

See full review

Distribution & Commercial System Executive

1.3288998538489 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system struggles to recognize that the mapping has been changed and does not recognize any issue on our mapping unless we manually refresh the mapping or reload the rates sent from the channel to SiteMinder. The Last enhancement with the possibility to bulk map multiple rooms to one SiteMinder rate with their base rate is interesting but it should be taken a step further by allowing the user to bulk assign rates to new room types. We currently need to assign rates to a new room one by one which requires more times and clicks than necessary. Dashboard wise we can see the Mews PMS connectivity, adding up a similar section highlighting the rate connectivity health of all our channels in one place would be super useful we currently have to check and scroll each channel one at a time with significant loading times. In short, I believe has opportunities to develop its high level system overviews, and if possible to have a single view regrouping a whole portfolio ...

See full review

Distribution & Commercial System Executive

1.3288998539822 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system ...

See full review

Distribution & Commercial System Executive

1.3288998541178 months ago

Verified

... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system struggles to recognize that the mapping has been changed and does not recognize any issue on our mapping unless we manually refresh the mapping or reload the rates sent from the channel to SiteMinder. The Last enhancement with the possibility to bulk map multiple rooms to one SiteMinder rate with their base rate is interesting but it should be taken a step further by allowing the user to bulk assign rates to new room types. We currently need to assign rates to a new room one by one which requires more times and clicks than necessary. Dashboard wise we can see the Mews PMS connectivity, adding up a similar section highlighting the rate connectivity health of all our channels in one place would be super useful we currently have to check and scroll each channel one at a time with significant loading times. In short, I believe has opportunities to develop its high level system overviews, and if possible to have a single view regrouping a whole portfolio ...

See full review

Distribution & Commercial System Executive

1.3288998542555 months ago

Verified

... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation reporting tool is also very helpful in assessing faulty bookings and reconciliation potential or wrongly assigned bookings withing our PMS. Overall it's a great tool Overall, SiteMinder is a robust and reliable tool that significant ...

See full review

General Manager

1.3288998543843 months ago

Verified

... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates with other tools and platforms, making it a powerful all-in-one solution for managing our property. Whether you're a small independent operator or managing a larger portfolio, this platform offers a level of reliability and efficiency that’s hard to match. Truly a hassle ...

See full review

eCommerce and Distribution Manager

1.3288998545158 months ago

Verified

... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved response times from customer service would be appreciated. Allowing for a single ...

See full review

Reservation and Revenue Manager

1.3288998546472 months ago

Verified

... Functional and Suppo ...

See full review

Reservation and Revenue Manager

1.3288998547823 months ago

Verified

... Functional and Suppo ...

See full review

Revenue and Distribution Manager Asia

1.328899854919 months ago

Verified

... Streamlined and User-Friendly Hotel Management Solution" ...

See full review

Group Director of Revenue and Distribution

1.3288998550482 months ago

Verified

... I like the overall design to be user-friendly and intuitive, making it easy to learn on my own. I like the overall design to be user-friendly and easy to navigate, allowing users to learn and use it ...

See full review

Chief Operating Officer

1.3288998551762 months ago

Verified

... We are one of the early adopters of SiteMinder in Singapore. We witnessed its amazing development, as it dynamically evolves to meet changing needs, while at all times keeping processes accessible ...

See full review

Chief Operating Officer

1.328899855302 months ago

Verified

... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...

See full review

Reveneu Manager

1.3288998554297 months ago

Verified

... System has a lag sometimes pulling inventory. Please do not put minimum words for feedback sometimes we don't have that much to say. ...

See full review

Hotel Manager

1.2966417910439 months ago

Verified

... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...

See full review

Revenue and Reservation Manager

1.296641791182 months ago

Verified

... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417913135 months ago

Verified

... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417914412 months ago

Verified

... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, providing a smooth user experience without unnecessary complexity. The UI design stands out as a major strength of the platform. It is thoughtfully ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417915789 months ago

Verified

... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417917077 months ago

Verified

... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, providing a smooth user experience without unnecessary complexity. The UI design stands out as a major strength of the platform. It is thoughtfully designed with a clean and simple layout that is easy on the eyes. This contributes to an overall positive user experience by making navigation intuitive and straightforward. The design choices focus on reducing ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417918556 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417920034 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated ...

See full review

Hotel Distribution and E-Commerce Executive

1.296641792152 months ago

Verified

... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, providing a smooth user experience without unnecessary complexity ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417922849 months ago

Verified

... Easy to Use with a Great UI Design ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417924138 months ago

Verified

... Easy to Use with a Great UI Design ...

See full review

Hotel Distribution and E-Commerce Executive

1.2966417925511 months ago

Verified

... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface ...

See full review

Corporate Director of Revenue

1.2966417926893 months ago

Verified

... Corporate Director of Revenue ...

See full review

Corporate Director of Revenue

1.2966417928196 months ago

Verified

... Corporate Director of Revenue ...

See full review

Corporate Director of Revenue

1.296641792948 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Corporate Director of Revenue

1.2966417930776 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Corporate Director of Revenue

1.2966417932079 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Corporate Director of Revenue

1.2966417933509 months ago

Verified

... Corporate Director of Revenue ...

See full review

Corporate Director of Revenue

1.2966417934864 months ago

Verified

... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...

See full review

Revenue Manager

1.2966417936178 months ago

Verified

... The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure. ...

See full review

E-Commerce

1.2966417937504 months ago

Verified

... Quick support team and user-friendly system, easy to contact support team and website design it very convenience for user when we never use other system. ...

See full review

Ms.

1.2966417938796 months ago

Verified

... Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details. ...

See full review

Ms.

1.2966417940125 months ago

Verified

... Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details. ...

See full review

Group director of business development

1.2643837296364 months ago

Verified

... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...

See full review

Group director of business development

1.2643837297689 months ago

Verified

... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...

See full review

Cluster Ecommerce Manager

1.2643837299018 months ago

Verified

... 1. Integration with Additional, actually they covers a lot, there are still some niche platforms that aren’t fully integrated, which can cause some manual work. 2. Mobile App Functionality, The mobile app is useful, but it could be improved in terms of functionality and ease of use. Some features are a bit clunky ...

See full review

Cluster E-commerce Manager

1.2321256655208 months ago

Verified

... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...

See full review

Cluster E-commerce Manager

1.2321256656519 months ago

Verified

... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...

See full review

Ecommerce

29.195895638958 days ago

Verified

... SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and ...

See full review

Assistant Director or Revenue Management

25.195895643079 days ago

Verified

... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

User Interface and Ease of Use
Integration and Connectivity
Revenue Optimization and Distribution
Support and Customer Service
Technical Challenges and System Bugs
Direct Booking Engine and Features

What Types of Hotels SiteMinder is Popular For

Size

236 | X-Small (1-9 room)

383 | Small (10-24 room)

711 | Medium (25-74 room)

729 | Large (75-199 room)

461 | X-Large (200+ room)

Country

341 | Thailand

312 | Australia

251 | Spain

157 | United States of America

113 | Mexico

97 | Malaysia

82 | United Kingdom

73 | New Zealand

67 | Indonesia

66 | Vietnam

49 | Cambodia

48 | Portugal

44 | France

42 | Ireland

39 | Germany

34 | Colombia

31 | Philippines

27 | Taiwan

25 | Singapore

25 | China

23 | Estonia

21 | Canada

21 | South Africa

20 | Italy

19 | India

19 | Finland

16 | Laos

15 | Czech Republic

15 | Hungary

14 | Costa Rica

14 | United Arab Emirates

13 | Switzerland

12 | Iceland

10 | Austria

10 | Fiji

10 | Sri Lanka

10 | Argentina

10 | Chile

9 | Latvia

7 | Cyprus

7 | Greece

5 | Malta

5 | Belize

5 | Uruguay

5 | Denmark

5 | Ecuador

5 | Pakistan

5 | Morocco

4 | Sweden

4 | Peru

4 | Qatar

4 | Poland

4 | Maldives

4 | Egypt

4 | Romania

4 | Trinidad and Tobago

3 | Kenya

3 | Nigeria

3 | Panama

3 | Uzbekistan

3 | Norway

3 | Slovenia

3 | Andorra

3 | Croatia

3 | Myanmar

2 | Georgia

2 | Zambia

2 | Seychelles

2 | Hong Kong

2 | Ukraine

2 | Vanuatu

2 | Namibia

2 | Turkey

2 | Samoa

2 | Bangladesh

2 | Saint Martin (French part)

1 | Nicaragua

1 | Papua New Guinea

1 | Nepal

1 | Oman

1 | Netherlands

1 | Dominican Republic

1 | Saudi Arabia

1 | Montenegro

1 | Zimbabwe

1 | Paraguay

1 | Belgium

1 | Mozambique

1 | Uganda

1 | Tunisia

1 | Japan

1 | Bahamas

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Iran

1 | Honduras

1 | Sierra Leone

1 | Guatemala

Type

982 | Boutiques

878 | Resorts

825 | Luxury Hotels

764 | City Center Hotels

688 | Bed & Breakfast & Inns

596 | Airport/Conference Hotels

564 | Branded Hotels

557 | Limited Service & Budget Hotels

338 | Extended Stay & Serviced Apartments

194 | Hostels

156 | Vacation Rentals & Villas

143 | Motels

51 | RV Parks & Campgrounds

47 | Casinos

Region

789 | Asia Pacific

695 | Europe

400 | Oceania

291 | North America

90 | South America

45 | Africa

34 | Middle East

13 | Central America

Category

2290 | Channel Managers

1112 | Booking Engine

289 | Website Design

271 | Rate Shopping

130 | Upselling Software

127 | Hotel Rate Parity

126 | Hotel Metasearch Management Software

111 | Guest Messaging Software

What is SiteMinder?

Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (The Channel Manager) is a robust and user-friendly channel management software designed to help hoteliers easily manage and optimize their distribution across a multitude of online travel agencies (OTAs) and booking platforms. By providing real-time updates of rates and inventory, it ensures that all listings are current and synchronized, significantly reducing the risks of overbooking and maintaining rate parity. Integrated with over 350 Property Management Systems (PMS) and Revenue Management Systems (RMS), it streamlines operations and helps maximize occupancy and revenue. SiteMinder’s insights and reporting tools offer actionable data, allowing hotels to refine their strategies and efficiently reduce manual workloads.

View website

Capabilities

Channel Manager

Reservations management

Automate payments

Business insights dashboard

Robust integrations ecosystem

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

SiteMinder Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.5/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 111) and the #3 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SiteMinder Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

46

Success Stories

5

References

10

Featured Customers

SiteMinder Case Studies

profile-carrusel-screenshot

SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

Gianyar (Indonesia)

profile-carrusel-screenshot

Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

Mackay (Australia)

profile-carrusel-screenshot

Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

Abbotsford (Australia)

profile-carrusel-screenshot

Hotel Palau Fugit maximises productivity and sales with SiteMinder

Girona (Spain)

profile-carrusel-screenshot

Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

Kecamatan Kuta (Indonesia)

profile-carrusel-screenshot

Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

Pandeglang (Indonesia)

profile-carrusel-screenshot

Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

Malaga (Spain)

profile-carrusel-screenshot

Deutsches Haus saves three hours of work every day with SiteMinder

Bonn (Germany)

profile-carrusel-screenshot

The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Bodenseekreis (Germany)

profile-carrusel-screenshot

Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

Kerobokan Kelod (Bali)

profile-carrusel-screenshot

SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

Surry Hills (Australia)

profile-carrusel-screenshot

SiteMinder helps Infinity8 Bali develop easy strategies for success

Jimbaran (Bali)

profile-carrusel-screenshot

Grün Resorts Bali relies on SiteMinder to support rapid growth

Pecatu (Indonesia)

profile-carrusel-screenshot

Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

Pigeon Forge (United States of America)

profile-carrusel-screenshot

City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville (Australia)

profile-carrusel-screenshot

SiteMinder supports Invergarry Hotel’s improved guest experience

Invergarry (United Kingdom)

profile-carrusel-screenshot

Brady Hotels & Apartments gains game-changing support and success with SiteMinder

Melbourne (Australia)

profile-carrusel-screenshot

Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kedewatan (Bali)

profile-carrusel-screenshot

Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kuta (Bali)

profile-carrusel-screenshot

Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Berlin (Germany)

profile-carrusel-screenshot

The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

profile-carrusel-screenshot

Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

profile-carrusel-screenshot

How Villa Italia profited from switching to SiteMinder’s channel manager

Munich (Germany)

profile-carrusel-screenshot

Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

profile-carrusel-screenshot

Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

profile-carrusel-screenshot

Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

Lamai Beach (Thailand)

profile-carrusel-screenshot

Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Dangast (Germany)

profile-carrusel-screenshot

Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

profile-carrusel-screenshot

SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

profile-carrusel-screenshot

Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

profile-carrusel-screenshot

The Phala Group Optimise Channel Management and Boost Revenue

Sanur (Bali)

profile-carrusel-screenshot

Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

profile-carrusel-screenshot

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Mangsit (Indonesia)

profile-carrusel-screenshot

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

profile-carrusel-screenshot

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Mu Si (Thailand)

profile-carrusel-screenshot

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Cha-am (Thailand)

profile-carrusel-screenshot

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

Tagum City (Philippines)

profile-carrusel-screenshot

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Ogunquit (United States of America)

profile-carrusel-screenshot

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Ratsada (Thailand)

profile-carrusel-screenshot

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

profile-carrusel-screenshot

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

London (United Kingdom)

profile-carrusel-screenshot

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

profile-carrusel-screenshot

La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

profile-carrusel-screenshot

The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

profile-carrusel-screenshot

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

Yuchi (Taiwan)

profile-carrusel-screenshot

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

More Products by SiteMinder

https://ucarecdn.com/cc73fc08-292c-42b6-85a0-33588714756d/-/crop/1068x667/0,0/-/preview/
https://ucarecdn.com/02ad1fc4-a4d8-45ca-a7e1-9cb4e8917e14/
https://ucarecdn.com/de9375a6-fb7d-4fc4-89c2-35e4807b905a/
https://ucarecdn.com/2ce7ff14-c385-4603-a7c9-b984672ea9b2/
https://ucarecdn.com/79762e14-3653-4682-903e-3dd6002d0fd8/
https://ucarecdn.com/daf0b11c-f6b3-4495-89e1-74d6cb880f45/
https://ucarecdn.com/92ee060e-9bbc-4f42-8e3a-4f204d28832e/
https://ucarecdn.com/5d24c75e-b075-498e-bfac-418fdbe0e3a1/

SiteMinder Reviews

Hotelier Rating

Excellent
2065
Very Good
312
Average
118
Poor
45
Terrible
40

Property Size

  • X-Small (236)
  • Small (383)
  • Medium (711)
  • Large (729)
  • X-Large (461)

Country

  • Thailand
    Thailand
    (341)
  • Australia
    Australia
    (312)
  • Spain
    Spain
    (251)
  • United States of America
    United States of America
    (157)
  • Mexico
    Mexico
    (113)
  • Malaysia
    Malaysia
    (97)
  • United Kingdom
    United Kingdom
    (82)
  • New Zealand
    New Zealand
    (73)
  • Indonesia
    Indonesia
    (67)
  • Vietnam
    Vietnam
    (66)
  • Cambodia
    Cambodia
    (49)
  • Portugal
    Portugal
    (48)
  • France
    France
    (44)
  • Ireland
    Ireland
    (42)
  • Germany
    Germany
    (39)
  • Colombia
    Colombia
    (34)
  • Philippines
    Philippines
    (31)
  • Taiwan
    Taiwan
    (27)
  • Singapore
    Singapore
    (25)
  • China
    China
    (25)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (21)
  • South Africa
    South Africa
    (21)
  • Italy
    Italy
    (20)
  • India
    India
    (19)
  • Finland
    Finland
    (19)
  • Laos
    Laos
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (15)
  • Costa Rica
    Costa Rica
    (14)
  • United Arab Emirates
    United Arab Emirates
    (14)
  • Switzerland
    Switzerland
    (13)
  • Iceland
    Iceland
    (12)
  • Austria
    Austria
    (10)
  • Fiji
    Fiji
    (10)
  • Sri Lanka
    Sri Lanka
    (10)
  • Argentina
    Argentina
    (10)
  • Chile
    Chile
    (10)
  • Latvia
    Latvia
    (9)
  • Cyprus
    Cyprus
    (7)
  • Greece
    Greece
    (7)
  • Malta
    Malta
    (5)
  • Belize
    Belize
    (5)
  • Uruguay
    Uruguay
    (5)
  • Denmark
    Denmark
    (5)
  • Ecuador
    Ecuador
    (5)
  • Pakistan
    Pakistan
    (5)
  • Morocco
    Morocco
    (5)
  • Sweden
    Sweden
    (4)
  • Peru
    Peru
    (4)
  • Qatar
    Qatar
    (4)
  • Poland
    Poland
    (4)
  • Maldives
    Maldives
    (4)
  • Egypt
    Egypt
    (4)
  • Romania
    Romania
    (4)
  • Trinidad and Tobago
    Trinidad and Tobago
    (4)
  • Kenya
    Kenya
    (3)
  • Nigeria
    Nigeria
    (3)
  • Panama
    Panama
    (3)
  • Uzbekistan
    Uzbekistan
    (3)
  • Norway
    Norway
    (3)
  • Slovenia
    Slovenia
    (3)
  • Andorra
    Andorra
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Georgia
    Georgia
    (2)
  • Zambia
    Zambia
    (2)
  • Seychelles
    Seychelles
    (2)
  • Hong Kong
    Hong Kong
    (2)
  • Ukraine
    Ukraine
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Namibia
    Namibia
    (2)
  • Turkey
    Turkey
    (2)
  • Samoa
    Samoa
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Saint Martin (French part)
    Saint Martin (French part)
    (2)
  • Nicaragua
    Nicaragua
    (1)
  • Papua New Guinea
    Papua New Guinea
    (1)
  • Nepal
    Nepal
    (1)
  • Oman
    Oman
    (1)
  • Netherlands
    Netherlands
    (1)
  • Dominican Republic
    Dominican Republic
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Paraguay
    Paraguay
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Japan
    Japan
    (1)
  • Bahamas
    Bahamas
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Brazil
    Brazil
    (1)
  • Iran
    Iran
    (1)
  • Honduras
    Honduras
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Guatemala
    Guatemala
    (1)

Region

  • North America
    North America
    (291)
  • Europe
    Europe
    (695)
  • Asia Pacific
    Asia Pacific
    (789)
  • Oceania
    Oceania
    (400)
  • Middle East
    Middle East
    (34)
  • South America
    South America
    (90)
  • Central America
    Central America
    (13)
  • Africa
    Africa
    (45)

Hoteliers say

Hoteliers like SiteMinder for its robust channel management features, enhancing distribution and revenue optimization. It offers seamless integration with various OTAs, ensuring real-time rate and availability updates to maximize occupancy and minimize manual errors. Its intuitive interface supports quick learning and efficient operations, while detailed analytics provide insights for strategic decision-making. Potential areas for improvement include fine-tuning direct booking capabilities and addressing some technical support delays.

AI-generated from the text of customer reviews

User Interface and Ease of Use
Integration and Connectivity
Revenue Optimization and Distribution
Support and Customer Service
Technical Challenges and System Bugs
Direct Booking Engine and Features
9

Convenience in use and ease of understanding how to use the system.

Assistant Director or Revenue Management from 200 to 499 room Resort in Kathu (Thailand)

Verified
25.195903406458 days ago
Easy and convenient to use, not complicated. It can support various types of usage. There is nothing more to add at the moment, but I have to write more because your message does not support messages with fewer than 20 words.
Country Thailand
Assistant Director or Revenue Management
X-Large Hotel
Zidane from SiteMinder replied
Hi Parichat, Thank you for sharing your feedback! We're glad to hear that you find the platform easy and convenient to use. Regarding your concern, we truly appreciate you bringing it to our attention. We will pass this along to our team to further improve the support process. If there's anything else you'd like to share or need assistance with, please don't hesitate to reach out. Warm regards, Zidane
10

E-commerce Team

Ecommerce from 200 to 499 room Bed & Breakfast & Inn in Jimbaran (Bali)

Verified
29.195903441192 days ago
SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and provide real-time updates makes it a valuable tool for property managers looking to enhance their online distribution strategy. SiteMinder Offers con...
Country Bali
Ecommerce
X-Large Hotel
Zidane from SiteMinder replied
Hi Edi, Thank you for your feedback! We’re glad to hear that you find SiteMinder a robust and reliable channel manager with useful features like real-time updates and integrations across numerous platforms. It’s great to know that the system is helping enhance your online distribution strategy and increasing visibility through connections to OTAs and other booking channels. We appreciate your suggestions to improve mobile accessibility and analytics. We’ll pass your feedback along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Distribution Friendly

Assistant Manager for Online Distribution from 200 to 499 room Airport/Conference Hotel in Lapu Lapu (Visayas)

Verified
0.97406140236484 months ago
Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: The interface is generally intuitive and user-friendly, making it easy to manage rates and inventory across multiple OTAs. Centralized Management...
Country Visayas
Assistant Manager for Online Distribution
X-Large Hotel
Zidane from SiteMinder replied
Hi Angelo, Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that SiteMinder has been a valuable tool for optimising your distribution, providing insightful reporting, and improving overall efficiency across multiple OTAs. We are glad that our support team has been helpful in resolving technical issues. We appreciate your suggestions for improvements, these are fantastic ideas and we will certainly pass them along to the relevant teams to explore further. If you need anything in the near future or have more suggestions, don’t hesitate to reach out. Warm regards, Zidane
10

SiteMinder Review

Ecommerce Department from 10 to 24 room Bed & Breakfast & Inn in Legian (Bali)

Verified
1.0063194679226 months ago
SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you.
Country Bali
Ecommerce Department
Small Hotel
Ereena from SiteMinder replied
Hi Musa, Thank you for your kind feedback! We’re glad to hear you find SiteMinder easy to use and that our support team has been helpful. We hear your feedback to improve our response times to ensure quicker support and we’ll pass them along to our team as we continue to improve the platform. If you ever need anything, please don't hesitate to reach out to any of us. Ereena
10

2 Months with SiteMinder: A Game-Changer for My Guesthouse

Business Development Manager from 100 to 199 room Extended Stay & Serviced Apartment in Kuala Lumpur (Malaysia)

Verified
1.1998678561178 months ago
After 2 months with SiteMinder, I can confidently say it’s been a game-changer for my guesthouse business. The booking engine is incredibly fast, mobile-friendly, and has significantly boosted my sales conversions. The channel manager is a lifesaver, seamlessly connecting my property to multiple OTAs like Agoda and Booking.com, ensuring we’...
Country Malaysia
Business Development Manager
Large Hotel
Zidane from SiteMinder replied
Hi Aidilfitri, Thank you for your feedback! We’re thrilled to hear that SiteMinder has been a game-changer for your guesthouse business, boosting your sales conversions and streamlining operations. It’s great to know that the booking engine, channel manager, and Hotel Metasearch Management Software have significantly improved your online presence and booking efficiency. We appreciate your suggestion regarding payment gateway options. Adding more local Malaysian payment gateways and we’ll pass this feedback along to our team for future consideration. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
9

Excelente service

Hotel manager from 50-74 room Boutique in Funchal (Portugal)

Verified
1.1998678572491 months ago
SiteMinder simplifies hotel management with its user-friendly platform,it has seamless integrations, and robust tools to boost bookings and revenue growth.
Country Portugal
Hotel manager
Medium Hotel
Zidane from SiteMinder replied
Hi Sonia, Thank you for your feedback! We’re glad to hear that you find SiteMinder’s platform user-friendly, with seamless integrations and robust tools that help boost bookings and revenue growth. We appreciate your suggestions to improve reporting features, as well as faster customer support response times and we’ll pass them along to our team for future consideration. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Effective channel management is essential for optimizing distribution and maximizing revenue.

Director, Revenue from 200 to 499 room Bed & Breakfast & Inn in Teluk Bahang (Malaysia)

Verified
1.2321259228054 months ago
I appreciate how SiteMinder's Channel Manager optimize distribution across multiple platforms, making it easy to manage all channels in one place.
Country Malaysia
Director, Revenue
X-Large Hotel
Zidane from SiteMinder replied
Hi there, Thank you for your feedback! We’re glad to hear that our Channel Manager has been helpful in optimising distribution across multiple platforms and making it easy to manage all channels in one place. We appreciate your suggestions for more advanced reporting features and improvements to the real-time optimisation of room availability. We’ll pass your feedback along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Friendly user

Cluster E-commerce Manager from 200 to 499 room Branded Hotel in Bang Muang (Thailand)

Verified
1.2321259238781 months ago
-easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily rates are simple and efficient.
Country Thailand
Cluster E-commerce Manager
X-Large Hotel
Zidane from SiteMinder replied
Hi Khemmaya, Thank you for your feedback! We’re glad to hear that SiteMinder is easy to use, even for those new to channel management, and that you find key tasks like creating rate plans and checking daily rates simple and efficient. We’re also happy to know that you appreciate the variety of channels available for connection. We love your suggestion for a "last-minute discount" feature, and we’ll pass this along to our team to explore further. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

SiteMinder is an efficient system for managing hotel bookings

E-commerce Supervisor from 200 to 499 room Boutique in Karon (Thailand)

Verified
1.2643839894736 months ago
1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize pricing strategies effectively.
Country Thailand
E-commerce Supervisor
X-Large Hotel
Zidane from SiteMinder replied
Hi Milk, Thank you for your feedback! We’re glad to hear that the Channel Manager system has been helpful in distributing sales across a wide range of OTAs, with real-time allotment updates and insightful reports for optimising pricing strategies. We appreciate your suggestions for 24/7 support in the Thai language and for enhanced rate shopping functionality. We’ll pass your feedback along to our team. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
10

Channel manager

Ecommerce from 200 to 499 room Boutique in Bangkok (Thailand)

Verified
1.2643839905238 months ago
Channel manager is friendly user, stable. Analytic report is useful for us. For new user this system is not expensive and reliable.
Country Thailand
Ecommerce
X-Large Hotel
Zidane from SiteMinder replied
Hi Kokkorn, Thank you for your feedback! We’re glad to hear that you find the Channel Manager user-friendly, stable, and that the analytic reports have been useful for your team. It’s also great to know that the system is reliable and cost-effective for new users. We appreciate your suggestion to upgrade the rate loading feature and we’ll pass your feedback along to our team for future improvements. If there's anything more we can assist you with, please don’t hesitate to reach out. Warm regards, Zidane
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 235

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

This robust channel manager allows the hotelier to manage availability and rates from one place, saving time and avoiding errors. In addition, through this connection, Mirai's reservation system automatically notifies the Channel Manager of reservations and cancellations.

Question:

What differentiates this product or service from the competition?

Answer:

Siteminder's channel manager offers a global reach with a large number of distribution channels, as well as a powerful, intuitive and easy-to-use interface. In addition, it is a solution for different types of properties.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would definitely recommend hotels to consider Siteminder as an option to manage availability, inventory and prices for their hotels. A tool with a wide range of integrated channels from all over the world and for all types of properties.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 127 recommend
Recommended by
RecommendationAvatar
Estefanía Livi Global Partnerships Sales Manager @ Mirai
RecommendationAvatar
Liliana Moreira Ascensão Partnerships & Strategic Projects @ Host Hotel Systems
RecommendationAvatar
Christoph Irving Head of Partnerships @ Smartpricing
RecommendationAvatar
Ariane Benninger Communications Manager @ Gastfreund GmbH
RecommendationAvatar
Shirene Perry Business Consultant @ Koncept Konnect
RecommendationAvatar
Estefanía Livi Global Partnerships Sales Manager @ Mirai
RecommendationAvatar
Liliana Moreira Ascensão Partnerships & Strategic Projects @ Host Hotel Systems
RecommendationAvatar
Christoph Irving Head of Partnerships @ Smartpricing
RecommendationAvatar
Ariane Benninger Communications Manager @ Gastfreund GmbH
RecommendationAvatar
Shirene Perry Business Consultant @ Koncept Konnect
RecommendationAvatar
Luke Shepherd Business Development @ Duetto
RecommendationAvatar
Alejandro Martinez COO @ ARPON ENTERPRISE
RecommendationAvatar
David Byrne Chief Growth Officer @ HotelTime
RecommendationAvatar
David Chestler President @ ProVision
RecommendationAvatar
Alain Mayer COO @ Grupo Zugatech
RecommendationAvatar
Maria Santoro Partnerships Management @ SIHOT
RecommendationAvatar
Joclynn Richardson Integrations Product Manager @ Springer-Miller Systems
RecommendationAvatar
James Gancos CEO & Founder @ The Guestbook
RecommendationAvatar
Carlo Librea Director of Business Management @ Enderun Hospitality Management
RecommendationAvatar
Munish Chetty Managing Director @ Vision Sales and Marketing NZ Ltd
RecommendationAvatar
Brendan Veary Director @ Pebble Design
RecommendationAvatar
Slava Dyugaev Director @ Darano Consulting
RecommendationAvatar
Irving Sulub Chief Information Officer @ Zavia ERP
RecommendationAvatar
Michael Goldrich Chief Experience Officer @ The Hotels Network
RecommendationAvatar
Pelle Schopenhouer Partnerships Coordinator @ Revinate
RecommendationAvatar
Timea Suto Head of Business Development @ RegiÔtels
RecommendationAvatar
Nicholas Albertini Marketing @ GuestPoint
RecommendationAvatar
Eva Basakari Vice President @ Hoteliga
RecommendationAvatar
Yasamin Rahnema Marketing @ Medialog
RecommendationAvatar
Isabel Becerra Operations Manager @ PJs Marketing Mexico - E-commerce Managers
RecommendationAvatar
Andreas Rhein CEO / Consultant @ Der Hotelflüsterer™
RecommendationAvatar
Adir Ron CMO @ Duve
RecommendationAvatar
Yumiko Pagnoux Strategic Partner Manager @ Mews
RecommendationAvatar
Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
RecommendationAvatar
Ben Londa Chief Operating Officer @ Volo Hospitality Systems
RecommendationAvatar
Pau Ferret Chief Revenue Officer @ 123compare.me
RecommendationAvatar
Roger Miro Program Specialist, Strategic Accounts & Partnerships @ Sojern
RecommendationAvatar
Oier Fano Dadebat Content Marketing Manager @ STAY
RecommendationAvatar
Hoang Trong Thien Vice Director @ SMILE Software
RecommendationAvatar
Mano Ladhar Global Partner Manager @ IDeaS
RecommendationAvatar
Mercedes Blanco VP Strategic Alliances @ The Hotels Network
RecommendationAvatar
David Thompson CEO & Co Founder @ Book Me Bob AI Chatbot for Hotels by Hotelier
RecommendationAvatar
Joao Freitas Head of Business Development @ HiJiffy
RecommendationAvatar
Alicia Dorget Sales Manager @ Thaïs-PMS
RecommendationAvatar
Sara De Urrutia Global Partner Manager @ Duetto
RecommendationAvatar
Ashley Porter Head of Sales @ Booking Factory
RecommendationAvatar
Virginie BERNEDE Responsable commerciale et technique @ Sphère Informatique
RecommendationAvatar
Josh Beckwith MD, Global Strategic Accounts @ Sojern
RecommendationAvatar
Pau Ferret Chief Revenue Officer @ 123COMPARE ME
RecommendationAvatar
Simon Faucitano Head of Hotel Partnerships @ Welcome Pickups
RecommendationAvatar
Khalid Bin Habib Head of Business @ Techno Sense Limited
RecommendationAvatar
Craig Crestani General Manager @ GuestTraction
RecommendationAvatar
Brian Batts VP of Global Partnerships @ Revinate
RecommendationAvatar
Johanna Bernuy Marketing Manager @ Bookboost
RecommendationAvatar
Damien Cazabonne Senior Strategic Partnership Manager @ Mews
RecommendationAvatar
Hannah Lee Sales&Country Manager North America @ RoomPriceGenie
RecommendationAvatar
Ofri Zeiger Marketing Manager @ Duve
RecommendationAvatar
Nicki Graham VP Marketing @ Cendyn
RecommendationAvatar
Jenna Xue Senior Regional Marketing Manager, APAC @ Duetto
RecommendationAvatar
Victor Tofan Director Customer Solutions @ Cloudbeds
RecommendationAvatar
Sarah Kock Senior Sales & Revenue Manager @ RoomPriceGenie
RecommendationAvatar
Simon Thomas Sale & Marketing Director @ Experience CRM
RecommendationAvatar
Jake Dazely Business Development Manager @ Net Affinity
RecommendationAvatar
Rawiporn Oonyankowit Revenue & Ecommerce @ Revstar
RecommendationAvatar
Navarro Miriam Connectivity Manager @ Tesipro Solutions | Septeo Hospitality
RecommendationAvatar
Arina Kolomiets App Success Manager @ Apaleo
RecommendationAvatar
Hendrik Niehues Business Development Manager @ RoomPriceGenie
RecommendationAvatar
Guillaume Wolf Owner @ HotelBoost
RecommendationAvatar
Nuria Lafuente Head of Implementations @ Triptease
RecommendationAvatar
Brendan Veary Director @ Pebble Design
RecommendationAvatar
Amelia Gain CEO @ Preno
RecommendationAvatar
Gavin Stevens Director @ AbodeBooking
RecommendationAvatar
Patrick Lau Co-Founder & CEO @ Infinite Hospitality Group
RecommendationAvatar
Marc Horner Account Manager @ InnQuest Software
RecommendationAvatar
Kevin Kevin Business Development @ PT. Realta Chakradarma
RecommendationAvatar
Prameeth Shetty Head of Global Sales @ Winsar Group
RecommendationAvatar
Guillaume Wolf Owner @ Pacific Travel Industry Solutions
RecommendationAvatar
Alfonso Valera Product Manager @ Minsait
RecommendationAvatar
Jaeyun Noh CEO @ Roomsy Inc
RecommendationAvatar
Sonja Kriedemann Product Manager @ Guestrevu
RecommendationAvatar
Christoph Irving Head of Partnerships @ RoomPriceGenie
RecommendationAvatar
Brendan May MD @ Hotel Res Bot
RecommendationAvatar
Cristina García Sales Manager @ Roommatik
RecommendationAvatar
Damien Cazabonne Partner Sales Manager @ Mews
RecommendationAvatar
Ricardo Vargas Ulyses Cloud Leader @ Tesipro Solutions S.L
RecommendationAvatar
Paula Navarro Global Development Manager @ Hotelinking
RecommendationAvatar
Rodd Herron VP Strategic Partnerships @ Cendyn
RecommendationAvatar
Céline Barbeau Marketing manager @ Misterbooking Hotels
RecommendationAvatar
Erik Tengen Co Founder @ Oaky
RecommendationAvatar
Christopher McKenzie Director of Sales, North America @ protel
RecommendationAvatar
Jason Pinto COO and Co-Founder @ Pace
RecommendationAvatar
Ruben Westmeijer Head of Channel Sales @ Mews
RecommendationAvatar
Leon Pijpers CMO @ RoomRaccoon
RecommendationAvatar
Krasimir Trapchev Co-founder and CEO @ Clock Software
RecommendationAvatar
Alicia Dorget Sales Manager @ Thaïs-Soft
RecommendationAvatar
Jan Hejny CEO @ hoteltime solutions
RecommendationAvatar
Marieke Wisse Marketing Manager @ Oaky
RecommendationAvatar
Tomas Broucek head of business development @ MyStay
RecommendationAvatar
Meiru Lu Marketing Manager @ Bookboost Guest Messaging
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Strategic Partner Manager @ IDeaS
RecommendationAvatar
Matthew Rose Commercial Director - Asia Pacific @ RoomPriceGenie
RecommendationAvatar
Sarah Duguay Sales & Marketing Manager @ WebRezPro Property Management System
RecommendationAvatar
Thomas Landen Chief Marketing Officer @ RoomPriceGenie
RecommendationAvatar
Mark Kelly Partner Integrations Consultant @ Maestro PMS
RecommendationAvatar
Lukas Hughes VP Product, Hospitality @ FLYR
RecommendationAvatar
James Andrew Rhind Business Development Manager @ RoomPriceGenie
RecommendationAvatar
Adrienne Hanna Founder & CEO @ Right Revenue
RecommendationAvatar
Liliana Leon Operations Manager @ The Q Project
RecommendationAvatar
Alexandra Boros EMEA&APAC Partnerships Director @ The Hotels Network
RecommendationAvatar
John Lingos-Webb Global Partnerships & Alliances @ Duetto
RecommendationAvatar
Arina Kolomiets App Success Manager @ Apaleo Gmbh
RecommendationAvatar
Andrea Dell'Aquia Business Development @ HReservations.com
RecommendationAvatar
Carla Baptista Business Developemnt and Sales @ Newhotel Software
RecommendationAvatar
Jan Linders CEO @ Nitesoft
RecommendationAvatar
Rene Rumberg Digital Marketing Manager @ GuestJoy
RecommendationAvatar
Annika Ylem Co-founder @ GuestJoy
RecommendationAvatar
Ashley Porter Head of Sales @ Booking Factory
RecommendationAvatar
David Byrne Sales Director @ AskSuite
RecommendationAvatar
Josef Lapka Product Director @ Mews
RecommendationAvatar
Paula Carreirão Content Marketing @ Asksuite
RecommendationAvatar
Kristy Espat Product Marketing Manager @ Cloudbeds
RecommendationAvatar
Markus Levin Sales Director @ Mews
RecommendationAvatar
Christoph Irving Partnerships @ RoomPriceGenie
RecommendationAvatar
Soraia Letra Chief Business development Officer @ YieldPlanet
RecommendationAvatar
Amona Kadiku Marketing Manager, Partnerships & Events @ SiteMinder
RecommendationAvatar
Owen Kelleghan Product Manager @ Bookassist
RecommendationAvatar
Werner Meyer VP Partnerships @ Busy Rooms
RecommendationAvatar
Nathan Yorke Customer Project Manager @ Impala
RecommendationAvatar
Andris Malahovskis Sales Manager @ D-EDGE
RecommendationAvatar
Filip Kühnel Director of Sales @ HOTELTIME SOLUTIONS
RecommendationAvatar
George Titlow Director of Sales @ HotelTime Solutions
RecommendationAvatar
Adam Walsh Regional Manager - Europe @ STAAH
RecommendationAvatar
Tom Kirkham Program Lead @ SiteMinder
RecommendationAvatar
Niall Lenihan Partnerships Manager @ Net Affinity
RecommendationAvatar
Jan Hejny CEO @ hoteltime solutions
Are you a consultant or vendor that recommends SiteMinder? Leave a recommendation

News

logo

SiteMinder

1 week ago

SiteMinder Dominates at 2025 HotelTechAwards with Continued Leadership in eCommerce

post image
logo

SiteMinder

1 month ago

Canadian Travelers the World’s Most AI-Wary Going into 2025: SiteMinder Report

post image
logo

SiteMinder

1 month ago

“No One Is Pushing the Hotel Industry to Change Faster than the Savvy Indian Traveler”: SiteMinder

post image
logo

SiteMinder

1 month ago

Singaporean Travelers the Most Likely to Travel Internationally in 2025: New SiteMinder Report

post image
logo

SiteMinder

1 month ago

Return of International Travel Drives up Hotel Bookings for Christmas: SiteMinder

post image
logo

SiteMinder

1 month ago

More Than Half Plan to Travel Both Abroad and Within Spain in 2025, Up From 1-in-5 This Year: New SiteMinder Report

post image
logo

SiteMinder

1 month ago

1-in-4 Gen Z Aussies Will Travel Solo on Their Next Trip - New Research from SiteMinder

post image
logo

SiteMinder

1 month ago

The UK Ranks Among Top 10 Travel Destinations for 2025, Above Thailand, Turkey and Greece: SiteMinder Report

post image
logo

SiteMinder

1 month ago

Thai Travelers Lead the World for Openness to AI, Remote Work During Hotel Stays: New SiteMinder Report

post image
logo

SiteMinder

1 month ago

New SiteMinder Report: Over 75% of Mexican Travelers More Likely to Travel for Events in 2025, Defying Cost-of-Living Pressures

post image
logo

SiteMinder

2 months ago

Indonesian Travelers Crowned the Most Eco-Conscious Globally, According to New SiteMinder Report

post image
logo

SiteMinder

2 months ago

American Travelers Most Likely to Book Hotel Directly, Show Strongest Commitment to Loyalty Programs: New SiteMinder Report

post image
logo

SiteMinder

2 months ago

New SiteMinder Research Reveals the 2025 Hotel Guest Will Demand “Everything”

post image
logo

SiteMinder

2 months ago

2024 SiteMinder Partner Awards Spotlight Hotels’ Growing Need for Simplification at WTM London

post image
logo

SiteMinder

2 months ago

SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume

post image
logo

SiteMinder

2 months ago

Aligned Corporate Residences runs four locations seamlessly with SiteMinder.

post image
logo

SiteMinder

2 months ago

Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder

post image
logo

SiteMinder

3 months ago

Kylie Fever Hits UK Hotels as Bookings and ADR Surge Ahead of 2025 Tension Tour: SiteMinder

post image
logo

SiteMinder

3 months ago

Hotel Palau Fugit maximises productivity and sales with SiteMinder

post image
logo

SiteMinder

3 months ago

Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%

post image
logo

SiteMinder

3 months ago

Mutiara Carita achieves major direct bookings surge thanks to SiteMinder

post image
logo

SiteMinder

3 months ago

Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder

post image
logo

SiteMinder

3 months ago

Deutsches Haus saves three hours of work every day with SiteMinder

post image
logo

SiteMinder

3 months ago

The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

post image
logo

SiteMinder

3 months ago

Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder

post image
logo

SiteMinder

3 months ago

SiteMinder successfully helps Urban Rest expand global footprint and streamline operations

post image
logo

SiteMinder

3 months ago

SiteMinder helps Infinity8 Bali develop easy strategies for success

post image
logo

SiteMinder

3 months ago

Grün Resorts Bali relies on SiteMinder to support rapid growth

post image
logo

SiteMinder

4 months ago

SiteMinder Pioneers Mobile-First Intelligence, Partners with IDeaS to Make Dynamic Revenue Management Accessible to All Hotels

post image
logo

SiteMinder

4 months ago

Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder

post image
logo

SiteMinder

5 months ago

US Open Finals Weekend Drives 16% Spike in New York City Hotel Rates: SiteMinder

post image
logo

SiteMinder

5 months ago

Wowcher Partners with SiteMinder to Offer a Wider Range of Exceptional Hotel Deals

post image
logo

SiteMinder

6 months ago

Renowned Spanish Hotel Brand Globales Adopts SiteMinder Revenue Technology Across 54-Property Portfolio

post image
logo

SiteMinder

6 months ago

City Oasis Inn finds perfect partner with SiteMinder’s smart platform

post image
logo

SiteMinder

6 months ago

SiteMinder supports Invergarry Hotel’s improved guest experience

post image
logo

SiteMinder

6 months ago

Brady Hotels & Apartments gains game-changing support and success with SiteMinder

post image
logo

SiteMinder

6 months ago

Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

post image
logo

SiteMinder

6 months ago

Measuring the Impact of the 2024 Olympics on France’s Hotels

post image
logo

SiteMinder

6 months ago

Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

post image
logo

SiteMinder

1 year ago

German travelers the most likely to travel internationally only in 2024, led by Gen Z

post image
logo

SiteMinder

1 year ago

Hotel Reservations in Spain the Highest in Five Years for December: SiteMinder

post image
logo

SiteMinder

1 year ago

airasia MOVE Partners with SiteMinder for Better Hotel Offerings

post image
logo

SiteMinder

1 year ago

Cendyn and SiteMinder Establish Strategic Partnership to Grow Revenue for Hotels

post image
logo

SiteMinder

1 year ago

CLLIX Apartments and Hotels Adopts SiteMinder to Enhance Corporate Travel Experience, Expand Revenue Streams

post image
logo

SiteMinder

1 year ago

Capstone Hotel Management Celebrates 10 Years of Growth, Looks to Scale Further with SiteMinder

post image
logo

SiteMinder

1 year ago

Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

post image
logo

SiteMinder

1 year ago

The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

post image
logo

SiteMinder

1 year ago

SiteMinder’s 2023 Partner of the Year Awards Spotlight Accommodation’s Behind-the-Scenes Powerhouses

post image
logo

SiteMinder

1 year ago

Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

post image
logo

SiteMinder

1 year ago

How Villa Italia profited from switching to SiteMinder’s channel manager

post image
logo

SiteMinder

1 year ago

Palladium Hotel Group accelerates its growth with SiteMinder

post image
logo

SiteMinder

1 year ago

Brittain Resorts & Hotels Deepens Investment in Revenue Management Technology with SiteMinder

post image
logo

SiteMinder

1 year ago

Town Hotel optimises online distribution and efficiency with SiteMinder

post image
logo

SiteMinder

1 year ago

Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

post image
logo

SiteMinder

1 year ago

Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

post image
logo

SiteMinder

1 year ago

Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

post image
logo

SiteMinder

1 year ago

SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

post image
logo

SiteMinder

1 year ago

Global Research By SiteMinder Reveals Travelers From Asia, Latin America Lead In Intent, Bleisure, Digitization

post image
logo

SiteMinder

1 year ago

Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

post image
logo

SiteMinder

1 year ago

SiteMinder to Run Global Webinar Series with Insights From the Largest Consumer Research on Accommodation

post image
logo

SiteMinder

1 year ago

Around 1-in-2 Will Travel More, Internationally Only: New SiteMinder Research Reveals the Plans, Motivations Set to Impact Accommodation Globally

post image
logo

SiteMinder

1 year ago

September Hotel Bookings in Spain Off to Strongest Start in Five Years

post image
logo

SiteMinder

1 year ago

The Phala Group Optimise Channel Management and Boost Revenue

post image
logo

SiteMinder

2 years ago

Hotel Amicizia improves room management with SiteMinder

post image
logo

SiteMinder

2 years ago

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

post image
logo

SiteMinder

2 years ago

Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

post image
logo

SiteMinder

2 years ago

Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

post image
logo

SiteMinder

2 years ago

SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

post image
logo

SiteMinder

2 years ago

Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

post image
logo

SiteMinder

2 years ago

Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

post image
logo

SiteMinder

2 years ago

HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

post image
logo

SiteMinder

2 years ago

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

post image
logo

SiteMinder

2 years ago

PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

post image
logo

SiteMinder

2 years ago

How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

post image
logo

SiteMinder

2 years ago

La Flora Group is confident it has found a lasting solution with SiteMinder

post image
logo

SiteMinder

2 years ago

The RuMa Hotel and Residences chose SiteMinder and never looked back

post image
logo

SiteMinder

2 years ago

Fuli Hot Spring Resort has all boxes ticked with SiteMinder

post image
logo

SiteMinder

2 years ago

Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

post image
logo

SiteMinder

2 years ago

Global Hotel Tech Leader SiteMinder Expands Hotel Commerce Platform with Acquisition of GuestJoy

post image
logo

SiteMinder

2 years ago

HOMA Partners with SiteMinder to Ride New Wave of Co-Living Reservations in Thailand

post image
logo

SiteMinder

2 years ago

SiteMinder Unveils Next Generation Platform To Take Hotels Into The New Hotel Commerce Era

post image
logo

SiteMinder

2 years ago

SiteMinder To Drive Robinhood’s Expansion From Food Delivery To Zero-Commission Online Travel Agent

post image
logo

SiteMinder

2 years ago

SiteMinder, Hopper Partner to Fuse Benefits of Online Commerce and Travel Fintech for Hotels

post image
logo

SiteMinder

2 years ago

SiteMinder’s Top 12 Hotel Booking Revenue Makers of 2021 Reveal Commerce Strategies Now More Holistic

post image
logo

SiteMinder

3 years ago

2021 SiteMinder Partner of the Year Awards Spotlight Hotel Industry Transformation

post image
logo

SiteMinder

3 years ago

SiteMinder Debuts on the ASX with Oversubscribed AU$627M IPO and AU$1.36B Market Capitalisation

post image
logo

SiteMinder

3 years ago

SiteMinder Partners With Digital Marketing Leaders To Open Up The Full Direct Booking Opportunity For Hotels

post image
logo

SiteMinder

3 years ago

New Research By SiteMinder Reveals Mexican Travelers Are More Enthusiastic Yet Discerning

post image
logo

SiteMinder

3 years ago

German Hotel Bookings Lead Europe’s Growth Rate, Are Back To Outpacing The Global Average

post image
logo

SiteMinder

3 years ago

New SiteMinder Report Uncovers An Evolved German Traveller, Why It’s Essential Hotels Prepare

post image
logo

SiteMinder

3 years ago

SiteMinder: Pandemic Has Only Intensified Enthusiasm For Travel Among Spaniards, Hotels Must Be Ready

post image
logo

SiteMinder

3 years ago

SiteMinder: Traveler Demands At An All-Time High, ‘Material Consequences’ For Hotels Not Prepared

post image
logo

SiteMinder

3 years ago

SiteMinder Creates the New Standard for Modern Hotel Chains and Groups to Manage Their Distribution

post image
logo

SiteMinder

3 years ago

SiteMinder Enables Digital Transformation of Ona Hotels

post image
logo

SiteMinder

3 years ago

Top Booking Revenue Makers of 2020 Plus Predictions and Tips for 2021

post image
logo

SiteMinder

4 years ago

From Booming to Privilege: The New Realities for a Hotel Industry in Need of a Reset

post image
logo

SiteMinder

4 years ago

SiteMinder Partners With AsiaPay To Simplify Hotel Customer Payments Across Asia

post image
logo

SiteMinder

4 years ago

SiteMinder Launches Partner Program To Harness Local Power For Hotels Globally

post image
logo

SiteMinder

4 years ago

SiteMinder Reveals the Five Stages of the Hotel Booking Reset

post image
logo

SiteMinder

4 years ago

Mexico’s Hotel Booking Momentum Hits 150-Day High On SiteMinder’s World Hotel Index

post image
logo

SiteMinder

4 years ago

SiteMinder Report: Majority In UK Will Travel In 2020, Seek Flexibility Over Low Cost

post image
logo

SiteMinder

4 years ago

SiteMinder: ‘Domestic Travel Requires New Strategies From Thailand’s Hoteliers’

post image
logo

SiteMinder

4 years ago

SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End

post image
logo

SiteMinder

4 years ago

SiteMinder Finds French Holidaymakers Will Take Shorter Trips, Spend Less Time Planning Post-COVID

post image
logo

SiteMinder

4 years ago

SiteMinder Report: Travel Desires Outweigh Safety Concerns For The Post-COVID Hotel Guest

post image
logo

SiteMinder

4 years ago

SiteMinder Launches ‘Insights’ To Lead Hotels Into Intelligence, The New Era Of Distribution

post image
logo

SiteMinder

4 years ago

Global Hotel Technology Leader SiteMinder Opens Berlin Office To Unlock Continental Europe

post image
logo

SiteMinder

5 years ago

SiteMinder Breaks Through Billion-Dollar Valuation, Raises New Capital to Fuel Global Growth

post image
logo

SiteMinder

5 years ago

SiteMinder Delivers its 100 Millionth Hotel Booking of 2019

post image
logo

SiteMinder

5 years ago

SiteMinder launches the Hotel App Store

post image
logo

SiteMinder

5 years ago

NEHÔ Group appoints SiteMinder to bridge hotel management and guests as it eyes further growth

post image
logo

SiteMinder

5 years ago

SiteMinder partners with HotelSwaps, enables boutique and luxury hotels to trade unsold inventory

post image
logo

SiteMinder

5 years ago

Berjaya Hotels & Resorts engages SiteMinder to get rate disparity under control

post image
logo

SiteMinder

5 years ago

apaleo partners with SiteMinder to create an open world for hotels

post image

SiteMinder Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations

Support

Verified Support

SiteMinder has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

2 days

Recommended

92%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .