Night auditor

13.264382955435 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

Night auditor

13.264382955734 months ago

Verified

... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...

Hotel Manager

13.264382955888 months ago

Verified

... Excellent cooperation ...

Ecommerce

13.232124891523 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...

Ecommerce Cluster

13.232124891657 months ago

Verified

... Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing ...

Asst. E-commerce Manager

13.232124891796 months ago

Verified

... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...

Director of Sales & Marketing

13.23212489193 months ago

Verified

... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...

Director of Sales & Marketing

13.232124892064 months ago

Verified

... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...

Asst. Revenue Manager

13.232124892215 months ago

Verified

... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...

Asst. Revenue Manager

13.232124892366 months ago

Verified

... The siteminder representative is easy to contact with, and the tools in siteminder all complete that make our job so easy to work with ...

Regional Online Distribution Manager

13.232124892503 months ago

Verified

... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...

Director of Revenue

13.167608763619 months ago

Verified

... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...

Director of Revenue

13.16760876375 months ago

Verified

... Nothing that comes to mind in this space, though I like the fact that Simteminder seek feedback from customers on how to improve their product. ...

General Manager

13.135350699372 months ago

Verified

... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...

General Manager

13.135350699505 months ago

Verified

... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...

General Manager

13.070834570604 months ago

Verified

... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...

President

12.619221667507 months ago

Verified

... Fraudulent Charges Abundant ...

President

12.619221667642 months ago

Verified

... Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their ...

President

12.619221667774 months ago

Verified

... Better oversight. Fraud protection like other booking sites afford their clients. Much better response time to fix the issues. And don't charge your client for bookings that are then fraudulent. ...

CEO

9.9095442485633 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

CEO

9.9095442486977 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

CEO

9.9095442488292 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

CEO

9.9095442489587 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

CEO

9.909544249089 months ago

Verified

... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...

CEO

9.9095442492204 months ago

Verified

... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their ...

Gérant

6.5547055396815 months ago

Verified

... When SiteMinder ghosts you ...

Gérant

6.5547055398103 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy ...

Gérant

6.5547055399395 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains ...

Gérant

6.5547055400657 months ago

Verified

... When SiteMinder ghosts you ...

Gérant

6.5547055401941 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered ...

Gérant

6.5547055403353 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered ...

Gérant

6.5547055404742 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains unanswered. In short, d-edge in a few months... For the attention of the SiteMinder community manager, also reduce the need for a standard ...

Gérant

6.5547055406175 months ago

Verified

... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains unanswered. In short, d-edge in a few months... For the attention of the SiteMinder community manager, also reduce the need for a standard copy-and-paste ...

Revenue Manager

6.4256732826919 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...

Revenue Manager

6.4256732828267 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

Revenue Manager

6.4256732829596 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...

Revenue Manager

6.425673283097 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...

Revenue Manager

6.4256732832269 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...

Revenue Manager

6.4256732833602 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...

Revenue Manager

6.4256732834913 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...

Revenue Manager

6.4256732836246 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...

Revenue Manager

6.4256732837787 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...

Revenue Manager

6.4256732839203 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...

Revenue Manager

6.4256732840509 months ago

Verified

... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...

Marketing and Sales Manager

6.4256732841876 months ago

Verified

... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features ...

GM

6.2321248972241 months ago

Verified

... As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder for more than 14 years and I really like Channel Manager and can really recommend it. The support team is very helpful and available ...

E-commerce & Sales Manager

6.1998668328409 months ago

Verified

... Some report on direct booking such us report for extra ...

Reservations Manager

6.1353507039505 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big ...

Reservations Manager

6.1353507040778 months ago

Verified

... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything manually," explained ...

5.7159958654981 months ago

Verified

... A Game-Changer for E-commerce Management ...

Owner

5.7159958656287 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb​ was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff ...

Owner

5.715995865759 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental ...

Owner

5.7159958659017 months ago

Verified

... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup ...

Owner

5.7159958660353 months ago

Verified

... SiteMinder made my day ...

SALES DEPARTMENT

5.6514797371341 months ago

Verified

... Speed ​​and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...

General manager

4.4256732856455 months ago

Verified

... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...

revenue dept

4.3288990922222 months ago

Verified

... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...

Hotel operations and event manager

4.3288990923454 months ago

Verified

... The customer support is quick and helpful. They have helped me several times with guest refunds or channel connections. It can connect to a lot of channels which is helpful ...

gerente

4.3288990924761 months ago

Verified

... Quality customer service ...

gerente

4.3288990926008 months ago

Verified

... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...

Gerente General

4.328899092724 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to ...

Gerente General

4.3288990928465 months ago

Verified

... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure payment by card from the day before the guest ...

Group E-Commerce Manager

4.2966410284528 months ago

Verified

... The new B2B rate shopping feature investigates rate leakage from WHL or B2B agents. Its purpose is to protect the main B2C rate channel. ...

PA of RM

4.2966410285741 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very user-friendly. I highly recommend ...

PA of RM

4.296641028722 months ago

Verified

... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...

PA of RM

4.296641028862 months ago

Verified

... Impressed with the service ...

PA of RM

4.2966410289942 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

PA of RM

4.2966410291193 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

PA of RM

4.2966410292436 months ago

Verified

... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...

PA of RM

4.2966410293649 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

PA of RM

4.2966410294952 months ago

Verified

... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...

PA of RM

4.2966410296184 months ago

Verified

... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...

Corporate Senior Revenue & Distribution Manager

4.2966410297405 months ago

Verified

... Contact Center, Customer Service, Technical Support there is difficult for contact and I hope we will get along in the future. ...

BDM

4.296641029863 months ago

Verified

... Just do what is doing now. nothing in particular to be improved, just do , great great great great great ...

BDM

4.2966410299937 months ago

Verified

... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...

Owner

4.2966410301296 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

Owner

4.2966410302621 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

Owner

4.2966410303909 months ago

Verified

... Efficiency ...

Owner

4.2966410305193 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

Owner

4.2966410306452 months ago

Verified

... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...

4.2643829662571 months ago

Verified

... Quick solution - channel manager communication with booking.com ...

4.2643829663889 months ago

Verified

... System improvement to provide a reliable and timely communication between channel managers to minimize the down time, otherwise, all good and little hotelier is improving ...

4.2643829665188 months ago

Verified

... Quick response, pin point solution, and fixing the problem in timely manner , very professional manner, definitely high standard service ...

E-Commerce

4.264382966648 months ago

Verified

... Easy to manage and stable ...

E-Commerce

4.2643829667727 months ago

Verified

... Easy to manage and stable ...

Director of Sales

4.264382966903 months ago

Verified

... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the ...

Booking manager

4.1998668379996 months ago

Verified

... Issue with mapping ...

Booking manager

4.1998668381399 months ago

Verified

... Jenette was helpfull and replied quickly. She was telling us what to do, in order to fix the issue. Thank you. ...

Booking manager

4.1998668382658 months ago

Verified

... Issue with mapping ...

Booking manager

4.1998668383927 months ago

Verified

... Issue with mapping ...

Booking manager

4.1998668385181 months ago

Verified

... We had a bit misunderstanding in the beginning, but she quickly understood the issue when we sent her a picture of the issue. ...

Booking manager

4.1998668386436 months ago

Verified

... Jenette was helpfull and replied quickly. She was telling us what to do, in order to fix the issue. Thank you. ...

Booking manager

4.1998668387657 months ago

Verified

... We had a bit misunderstanding in the beginning, but she quickly understood the issue when we sent her a picture of the issue. ...

Operational Manager

4.1998668388949 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

Operational Manager

4.1998668390226 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

Operational Manager

4.1998668391529 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

Operational Manager

4.1998668392947 months ago

Verified

... Call center for Indonesia, if possible for 24 hours, as hotel operation also 24 hours and sometimes we are facing some issue. ...

Operational Manager

4.1998668394228 months ago

Verified

... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...

Operational Manager

4.1998668395565 months ago

Verified

... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...

SM

4.1676087751833 months ago

Verified

... Quick response and our problem is solved well. But it will be easier if there was Vietnamese staff support us ...

Manager

4.1676087753278 months ago

Verified

... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...

Manager

4.1676087754607 months ago

Verified

... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...

Manager

4.1676087755933 months ago

Verified

... Great customer support! ...

JEFA DE RECEPCION

4.1676087757247 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

JEFA DE RECEPCION

4.1676087758572 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

JEFA DE RECEPCION

4.1676087759875 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

JEFA DE RECEPCION

4.1676087761171 months ago

Verified

... Everything is perfect, I don't think there is anything that needs to be improved. Whenever I have had a problem, it has been resolved immediately. Bravo! ...

JEFA DE RECEPCION

4.1676087762463 months ago

Verified

... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...

Marketing Manager

4.1353507118608 months ago

Verified

... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...

Director of Operations

4.1030926474922 months ago

Verified

... Reliable and great functionality ...

Systems and Connectivity Manager

4.1030926476329 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

Systems and Connectivity Manager

4.1030926477666 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

Systems and Connectivity Manager

4.1030926478999 months ago

Verified

... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...

Sales & Revenue

4.1030926480294 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

Sales & Revenue

4.1030926481593 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

Sales & Revenue

4.1030926482941 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

Sales & Revenue

4.1030926484218 months ago

Verified

... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...

4.1030926485484 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

4.1030926486757 months ago

Verified

... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...

Reservas

4.1030926488019 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926489281 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926490621 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926492036 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926493403 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926494642 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926495874 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926497121 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926498436 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926499798 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926501075 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926502356 months ago

Verified

... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...

Reservas

4.1030926503655 months ago

Verified

... Reservations and revenue ...

revenue executive

4.0708345859823 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

revenue executive

4.0708345861257 months ago

Verified

... Great Support from Christine! ...

revenue executive

4.0708345862713 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

revenue executive

4.0708345864147 months ago

Verified

... Great Support from Christine! ...

revenue executive

4.0708345865569 months ago

Verified

... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...

Front Office Manager

4.0708345866861 months ago

Verified

... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...

Front Office Manager

4.0708345868239 months ago

Verified

... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...

Front Office Manager

4.0708345869549 months ago

Verified

... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...

4.0708345870803 months ago

Verified

... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...

4.0708345872103 months ago

Verified

... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less confusion on what is connected. Using more how ...

Revenue Manager

3.9740603937929 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

Revenue Manager

3.9740603939307 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

Revenue Manager

3.9740603940629 months ago

Verified

... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...

Reservations

3.9740603941913 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

Reservations

3.9740603943231 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

Reservations

3.9740603944482 months ago

Verified

... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...

Sales

3.941802330059 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

Sales

3.9418023301885 months ago

Verified

... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...

Reservation Executive

3.94180233032 months ago

Verified

... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...

Reservation Executive

3.9418023304503 months ago

Verified

... Chat Support Experience ...

Ingeniera Industrial

3.941802330578 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

Ingeniera Industrial

3.941802330709 months ago

Verified

... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...

Ingeniera Industrial

3.9418023308352 months ago

Verified

... Provide tutorials and self-help resources to help users get the most out of the channel and proactively resolve integration inconsistencies. ...

General Manager

3.9418023309782 months ago

Verified

... Ravi's 5 star service ...

General Manager

3.9418023311208 months ago

Verified

... Ravi was very kind, helpful and profesional. He was able to help solve the issue we encountered in a timely manner. ...

General Manager

3.9418023312549 months ago

Verified

... Ravi's 5 star service ...

EcommerceCoordinator

3.9418023313814 months ago

Verified

... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very ...

EcommerceCoordinator

3.9418023315143 months ago

Verified

... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very ...

EcommerceCoordinator

3.9418023316439 months ago

Verified

... Distribution and support ...

EcommerceCoordinator

3.9418023317772 months ago

Verified

... Distribution and support ...

EcommerceCoordinator

3.9418023319052 months ago

Verified

... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very kind ...

Senior Manager

3.9095442675172 months ago

Verified

... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...

Senior Manager

3.9095442676434 months ago

Verified

... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...

Senior Manager

3.9095442677688 months ago

Verified

... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...

3.9095442679073 months ago

Verified

... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...

3.9095442680346 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

3.9095442681579 months ago

Verified

... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...

3.8772862037657 months ago

Verified

... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...

AUDITOR DE INGRESOS

3.8772862038934 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support ...

AUDITOR DE INGRESOS

3.8772862040214 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...

AUDITOR DE INGRESOS

3.8772862041581 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great ...

AUDITOR DE INGRESOS

3.8772862042914 months ago

Verified

... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new source of income thanks to their service. They have never disappointed us with all their products and we will always be willing to expand our business relationship with you with all the projects that Soy Local is about to open, in addition to recommend ...

Jefa de Recepción y Reservas

3.8772862044228 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...

Jefa de Recepción y Reservas

3.8772862045535 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call where they give you a brief ...

Jefa de Recepción y Reservas

3.8772862046815 months ago

Verified

... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call where they give you a brief tour, in a very superficial ...

Reservations Manager

3.8772862048107 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

Reservations Manager

3.8772862049537 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

Reservations Manager

3.8772862050874 months ago

Verified

... Maybe just the wait time on the phone - Happy however either way as when phone is answered all my questions were answered. ...

Reservations Manager

3.8772862052147 months ago

Verified

... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...

Revenue Manager

3.8772862053461 months ago

Verified

... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...

Revenue Manager

3.8772862054775 months ago

Verified

... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...

Dirección de Ventas

3.8772862056119 months ago

Verified

... There are always opportunities to grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes find ourselves searching for information in ...

Dirección de Ventas

3.8772862057531 months ago

Verified

... There are always opportunities to grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes find ourselves searching for information in the official documentation. It would be beneficial if Siteminder could expand and improve its knowledge base, providing additional details and practical examples. This would help us resolve doubts without depending exclusively on direct support. Increased ...

Director of New Business Development

3.8450281413713 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281415024 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281416327 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281417604 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281418993 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281420292 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281421599 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

Director of New Business Development

3.8450281422883 months ago

Verified

... Efficient, address issues right away. ...

Director of New Business Development

3.8450281424194 months ago

Verified

... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...

Director of New Business Development

3.8450281425474 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

Director of New Business Development

3.8450281426815 months ago

Verified

... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...

Receptionist

3.8450281428132 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

Receptionist

3.8450281429443 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

Receptionist

3.8450281430757 months ago

Verified

... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...

Adscripta a Gerencia

3.8450281432038 months ago

Verified

... The ease of use of the channel manager, the good customer service via chat, the ease of connecting new channels. ...

Reservation Team Leader

3.8127700788269 months ago

Verified

... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...

Reservation Team Leader

3.8127700789677 months ago

Verified

... Fast response in connection to the problem arise in a reservation which did not flow down in Opera PMS and it is really helpful ...

Reservation Team Leader

3.8127700791092 months ago

Verified

... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...

IT-manager

3.8127700792391 months ago

Verified

... 1. The only online booking interface for Direct Book via PayPal doesn't work in my country, so I can't receive online payments 2. Limited support setting new channels up in Channel Manager (of ...

Front Office Manager

3.8127700793757 months ago

Verified

... I like SiteMinder as the live agents in the chat are always helpful! They can solve my problem at anytime. ...

Jefe de alojamiento

3.8127700795046 months ago

Verified

... Excellent support tool for my hotel. ...

Distribution Manager

3.7482539506116 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

Distribution Manager

3.7482539507564 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

Distribution Manager

3.748253950886 months ago

Verified

... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...

Sales Director

3.7482539510125 months ago

Verified

... Excellence in service ...

Sales Director

3.7482539511391 months ago

Verified

... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...

Reservations Manager

3.683737822242 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

Reservations Manager

3.6837378223843 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

Reservations Manager

3.6837378225291 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

Reservations Manager

3.6837378226553 months ago

Verified

... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...

Ecommerce Manager

3.6837378227849 months ago

Verified

... The technical issue will be clear with confirmation on the same hours. Thank you and professionals looking for reliability, performance, and ease of use. I highly recommend it for anyone in need of support ...

Ecommerce Supervisor

3.6837378229111 months ago

Verified

... He is very friendly and responsive in solving problems. I would choose 5 stars if i could. Thank you Mas Abeth. ...

Dra Comercial

3.6837378230511 months ago

Verified

... Sachim was friendly, helpful and very patient . The problem was sorted out easily thanks to him/her. Good job ...

Reception

3.6514797586615 months ago

Verified

... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...

Head of Distribution & Digital Marketing

3.5869636297558 months ago

Verified

... Very quick responses once you click the "Talk to a person" on Channel Manager page. I experienced many Support Team members and they offered the same service which is quick, and informative. They are ...

Head of Distribution & Digital Marketing

3.5869636298831 months ago

Verified

... Very quick responses once you click the "Talk to a person" on Channel Manager page. I experienced many Support Team members and they offered the same service which is quick, and informative. They are ...

Assistant Reservations Manager

3.490189436458 months ago

Verified

... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...

Assistant Reservations Manager

3.4901894365827 months ago

Verified

... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...

3.4901894367272 months ago

Verified

... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...

3.4901894368754 months ago

Verified

... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...

Revenue Manager

3.4901894370053 months ago

Verified

... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...

Revenue Manager

3.4901894371296 months ago

Verified

... Contact us for help with Airbnb integration ...

Revenue Manager

3.4901894372555 months ago

Verified

... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...

Revenue Manager

3.4901894373828 months ago

Verified

... Being able to be attended to by a person, even if it is via chat, immediately. Explanatory videos improve understanding of the process. ...

Gerente de Reservaciones

3.4901894375142 months ago

Verified

... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...

Gerente de Reservaciones

3.4901894376374 months ago

Verified

... Everything works very well, perhaps more training for integration with the PSM. The solution time in some cases is a bit slow. ...

Distribution Executibe

3.457931373249 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to ...

Distribution Executibe

3.457931373377 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to ...

Distribution Executibe

3.4579313735081 months ago

Verified

... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to assisting ...

Reservation

3.4256733091312 months ago

Verified

... Outstanding support from SiteMinder! The agent was prompt, knowledgeable, and efficiently resolved our issue. Their clear instructions made the setup process seamless. I highly recommend their ...

Reservation

3.4256733092589 months ago

Verified

... There are no drawbacks, as the customer service agent consistently delivers exceptional support and strives to provide thebest possible service. ...

Gerente de Mercadeo

3.4256733093825 months ago

Verified

... Sometimes the system is a bit slow, and it is difficult to log in, or they don't give us accurate data. ...

3.4256733095102 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

3.4256733096345 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

3.4256733097588 months ago

Verified

... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...

E-COMMERCE EXECUTIVE

3.3934152453741 months ago

Verified

... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...

E-COMMERCE EXECUTIVE

3.3934152455037 months ago

Verified

... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...

3.393415245631 months ago

Verified

... Help is essential ...

3.3934152457602 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times ...

3.3934152458867 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

3.3934152460163 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

3.3934152461608 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

3.3934152462881 months ago

Verified

... Help is essential ...

3.3934152464195 months ago

Verified

... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow ...

3.3934152465472 months ago

Verified

... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...

Accommodation Manager

3.3611571821584 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...

Accommodation Manager

3.3611571823249 months ago

Verified

... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...

Operation Manager

3.3611571825078 months ago

Verified

... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...

3.3611571826598 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

3.3611571827886 months ago

Verified

... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...

3.3611571829163 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

3.3611571830503 months ago

Verified

... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...

3.3611571831915 months ago

Verified

... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...

responsable administracion

3.3611571833333 months ago

Verified

responsable administracion

3.3611571834595 months ago

Verified

... great attention ...

responsable administracion

3.3611571835872 months ago

Verified

... Nothing, very quick service, in managing the incident, thank you very much! If I had known, I would have called before, I thought it was an error in the address. ...

responsable administracion

3.3611571837101 months ago

Verified

... great attention ...

responsable administracion

3.3611571838441 months ago

Verified

... Vibha's attention. I was able to resolve a problem that Airbnb was unable to answer right away thanks to Vibha. Her kindness and attention were unbeatable. Thank you very much once again. ...

responsable administracion

3.3611571839718 months ago

Verified

... great attention ...

owner

3.3288991195785 months ago

Verified

... Siteminder support and follow up is great ...

owner

3.3288991197024 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

owner

3.328899119829 months ago

Verified

... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...

Reservation Manager

3.2643829909192 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

Reservation Manager

3.2643829910637 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

Reservation Manager

3.2643829912097 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

Reservation Manager

3.2643829913381 months ago

Verified

... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...

Sales Director

3.2643829914688 months ago

Verified

... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start over again. Although the issue always gets fixed, it would help to ease ...

Sales Director

3.2643829915972 months ago

Verified

... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start over again. Although the issue always gets fixed, it would help to ease ...

FD

3.2321249272077 months ago

Verified

... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and implement in the channel manager? This would help us optimize some of our distribution tasks, review other options and forms of integration. Some existing ...

Operations Manager

3.1676087983117 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

Operations Manager

3.1676087984416 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

Operations Manager

3.1676087985689 months ago

Verified

... Great service and support team - 10/10. ...

Operations Manager

3.1676087986989 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

Operations Manager

3.167608798828 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

Operations Manager

3.1676087989677 months ago

Verified

... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...

E-commerce

3.1676087990987 months ago

Verified

... Excellent system, but above all the attention. ...

E-commerce

3.1676087992257 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

E-commerce

3.16760879935 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

E-commerce

3.1676087994754 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

E-commerce

3.1676087995983 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

E-commerce

3.1676087997274 months ago

Verified

... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...

Channel & Distribution Manager

3.1353507353386 months ago

Verified

... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to set something new up, or understanding why something has happened out of the ordinary. They fully ...

FD

3.0063184774007 months ago

Verified

... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...

Revenue analyst

2.9740604130134 months ago

Verified

... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...

Executive Revenue Management

2.9418023486238 months ago

Verified

... Customer Support On Top - Alyssa ...

Executive Revenue Management

2.9418023487519 months ago

Verified

... The team consistently goes above and beyond to resolve issues quickly and professionally. Every interaction has been smooth, with prompt responses and clear communication ...

Executive Revenue Management

2.9418023488908 months ago

Verified

... The team consistently goes above and beyond to resolve issues quickly and professionally. Every interaction has been smooth, with prompt responses and clear communication ...

Owner

2.9418023490211 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always ...

Owner

2.9418023491558 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on ...

Owner

2.9418023492861 months ago

Verified

... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on ...

Sales

2.9418023494198 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

Sales

2.9418023495497 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

Sales

2.9418023496845 months ago

Verified

... All is amazing, all issues i have encountered are small issues on not knowing the product well. But they support team is amazing such as Damini who is the best. ...

Sales

2.9418023498092 months ago

Verified

... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...

Sales

2.941802349932 months ago

Verified

... All is amazing, all issues i have encountered are small issues on not knowing the product well. But they support team is amazing such as Damini who is the best. ...

Group Distribution Manager

2.9095442855429 months ago

Verified

... Automation in channel manager mapping and enterprise reporting could be improved to assist client with their day to day task. ...

Receptionist

2.9095442856698 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

Receptionist

2.9095442858031 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

Receptionist

2.9095442859521 months ago

Verified

... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...

Hotel Operations Manager

2.9095442860943 months ago

Verified

... Good interface yet questionable service ...

Hotel Operations Manager

2.9095442862183 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed ...

Hotel Operations Manager

2.9095442863448 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements in usability and customer support would make it much stronger and more reliable for clients who depend on timely ...

Hotel Operations Manager

2.9095442864684 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions ...

Hotel Operations Manager

2.9095442865968 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major ...

Hotel Operations Manager

2.9095442867253 months ago

Verified

... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolution ...

Agencia de Markegint

2.8127700933009 months ago

Verified

... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...

Revenue

2.8127700934267 months ago

Verified

... The booking grid could be improved by displaying the rates as well. When there is an error and an xml is requested it takes ages!! When you enter minimum stays or prices you could also improve the ...

Revenue

2.8127700935484 months ago

Verified

... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...

E-Commerce Manager

2.748253964639 months ago

Verified

... Timing, understand the issue well, friendly, give more insight, easy access, friendly and managed to solve easily. user friendly platform. ...

Manager

2.7482539647719 months ago

Verified

... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...

Assistant Director of Sales

2.7159959003778 months ago

Verified

... SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume ...

E-Commerce Manager

2.7159959004984 months ago

Verified

... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...

E-Commerce Manager

2.7159959006261 months ago

Verified

... Stability on system. Provide THAI language support in weekend and night time will be appreciated. Provide training and updates to partner at least once per quarter. ...

E-Commerce Manager

2.7159959007519 months ago

Verified

... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...

Bookings Coordinator

2.7159959008751 months ago

Verified

... I was talking to Elena Alonso who was very kind and she solve our problem so fast giving us solutions for our problem. ...

Ecommerce

2.7159959010069 months ago

Verified

... They train every week and have many apps that complement the use of AI to provide better responses to the public. In addition to implementing other improvement and optimization tools ...

Assistant Ecommerce Manager

1.3611571914557 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

Assistant Ecommerce Manager

1.3611571915834 months ago

Verified

... SiteMinder Review ...

Assistant Ecommerce Manager

1.3611571917085 months ago

Verified

... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...

Assistant Ecommerce Manager

1.3611571918332 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

Assistant Ecommerce Manager

1.361157191959 months ago

Verified

... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...

Assistant Ecommerce Manager

1.3611571921016 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

Assistant Ecommerce Manager

1.3611571922248 months ago

Verified

... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...

Assistant Ecommerce Manager

2.6837378375105 months ago

Verified

... I hope the support staff agent line isn't too busy to assist us. So we don't have to wait in the phone queue for too long. Thank you. ...

Ecommerce Department

1.0063184828035 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

Ecommerce Department

1.0063184829335 months ago

Verified

... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...

Ecommerce Department

1.0063184830619 months ago

Verified

... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...

Ecommerce Department

1.0063184831937 months ago

Verified

... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...

Ecommerce Department

1.0063184833188 months ago

Verified