SiteMinder (The Channel Manager)

4.6 (1809 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Alexandra, John, Arina + 100 more experts recommend SiteMinder

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SiteMinder (The Channel Manager)

4.6 (1809 REVIEWS)

Ranked 1 (out of 108) in Channel Managers

2024 Winner Hotel Software

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.

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Ratings Summary

4.6
Excellent
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 108) and the #7 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SiteMinder (The Channel Manager)
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
The world’s most powerful and smart hotel channel manager, trusted by 40,000 large and small accommodation providers globally. Driving revenue and optimising distribution across the widest range of booking channels, while keeping it all in sync with over 350 PMSs and RMSs.

View website

Capabilities

Channel Manager

Reservations management

Automate payments

Business insights dashboard

Robust integrations ecosystem

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Available Add-ons & Modules

SiteMinder Pay

Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

PREMIUM ADD-ON

SiteMinder Demand Plus

Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.

PREMIUM ADD-ON

Guest Engagement

Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.

PREMIUM ADD-ON

Website Builder

Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand

PREMIUM ADD-ON

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SiteMinder Average SiteMinder

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

37

Success Stories

5

References

10

Featured Customers

Success Stories

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City Oasis Inn finds perfect partner with SiteMinder’s smart platform

Townsville City (Australia)

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SiteMinder supports Invergarry Hotel’s improved guest experience

(United Kingdom)

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Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

Kecamatan Ubud (Indonesia)

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Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

Kecamatan Kuta (Indonesia)

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Terracotta Hotel & Resort unlocks direct bookings and efficiency with SiteMinder

Thành phố Đà Lạt (Vietnam)

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SiteMinder and Fusion Hotel Group: A recipe for success in hospitality

Cam Hai Dong (Vietnam)

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Golden Lisbon Hotel boosts bookings, revenue, and efficiency with SiteMinder’s platform

Santa Maria Maior (Portugal)

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How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

(United Kingdom)

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Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

Roscommon (Ireland)

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Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Kreisfreie Stadt Berlin (Germany)

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The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Salzburg (Austria)

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Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder

Payangan (Indonesia)

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How Villa Italia profited from switching to SiteMinder’s channel manager

Main-Spessart (Germany)

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Palladium Hotel Group accelerates its growth with SiteMinder

Sant Antoni de Portmany (Balearic Islands)

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Town Hotel optimises online distribution and efficiency with SiteMinder

Kreisfreie Stadt Wiesbaden (Germany)

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Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder

(Thailand)

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Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder

Friesland (Germany)

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Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy

Bilbao (Spain)

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SiteMinder helps Hotel Kragemann generate more direct bookings with less effort

Aachen (Germany)

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Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder

Tubsai (Thailand)

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The Phala Group Optimise Channel Management and Boost Revenue

Kecamatan Denpasar Selatan (Indonesia)

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Hotel Amicizia improves room management with SiteMinder

Rimini (Italy)

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Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Batu Layar (Indonesia)

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Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform

Kuching (Malaysia)

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Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.

Tambon Mu Si (Thailand)

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SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.

Tambon Cha-am (Thailand)

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Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property

แขวง คลองเตย (Thailand)

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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)

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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)

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TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Sydney (Australia)

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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)

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How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property

Melbourne (Australia)

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La Flora Group is confident it has found a lasting solution with SiteMinder

Khao Lak (Thailand)

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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)

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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)

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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)

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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)

Popularity by Segment

Size

190 | X-Small (1-9 room)

317 | Small (10-24 room)

556 | Medium (25-74 room)

517 | Large (75-199 room)

360 | X-Large (200+ room)

Country

283 | Australia

277 | Spain

193 | Thailand

129 | United States of America

86 | Indonesia

85 | Mexico

73 | United Kingdom

71 | New Zealand

59 | Vietnam

53 | Malaysia

42 | France

40 | Ireland

40 | Portugal

39 | Germany

36 | Philippines

34 | Cambodia

23 | Estonia

19 | Canada

19 | Italy

19 | Finland

19 | Singapore

17 | South Africa

16 | Colombia

15 | Czech Republic

14 | Hungary

13 | Iceland

12 | Costa Rica

12 | India

11 | Switzerland

11 | Laos

10 | China

10 | Austria

10 | Taiwan

9 | United Arab Emirates

9 | Latvia

9 | Argentina

8 | Chile

7 | Ecuador

7 | Fiji

7 | Hong Kong

6 | Cyprus

6 | Poland

5 | Denmark

5 | Dominican Republic

4 | Egypt

4 | Malta

4 | Sweden

4 | Sri Lanka

4 | Belize

4 | Pakistan

4 | Saint Martin (French part)

4 | Morocco

4 | Greece

3 | Cook Islands

3 | Norway

3 | Maldives

3 | Romania

3 | Croatia

3 | Myanmar

3 | Panama

3 | Uruguay

3 | Slovenia

3 | Peru

2 | Namibia

2 | Turkey

2 | Bangladesh

2 | Jamaica

2 | Georgia

2 | Netherlands

2 | Kenya

2 | Nigeria

2 | Tanzania

2 | Vanuatu

1 | Montenegro

1 | Zambia

1 | Saudi Arabia

1 | Ukraine

1 | Norfolk Island

1 | Belgium

1 | Mozambique

1 | Macau

1 | Paraguay

1 | Uganda

1 | Tunisia

1 | Bahamas

1 | Seychelles

1 | Zimbabwe

1 | Rwanda

1 | Cameroon

1 | Brazil

1 | Gibraltar

1 | Andorra

1 | Honduras

1 | Jersey

1 | Sierra Leone

1 | Guatemala

1 | Samoa

1 | Qatar

1 | Iran

1 | Japan

Type

521 | Boutiques

503 | Resorts

448 | Luxury Hotels

403 | City Center Hotels

374 | Bed & Breakfast & Inns

296 | Branded Hotels

212 | Limited Service & Budget Hotels

197 | Extended Stay & Serviced Apartments

171 | Airport/Conference Hotels

139 | Hostels

119 | Motels

117 | Vacation Rentals & Villas

42 | RV Parks & Campgrounds

17 | Casinos

Region

693 | Europe

544 | Asia Pacific

368 | Oceania

233 | North America

65 | South America

38 | Africa

24 | Middle East

16 | Central America

Category

1809 | Channel Managers

915 | Booking Engine

246 | Rate Shopping

234 | Website Design

120 | Upselling Software

103 | Hotel Rate Parity

93 | Guest Messaging Software

91 | Hotel Metasearch Management Software

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Hotelier Rating

Excellent
1601
Very Good
267
Average
109
Poor
42
Terrible
37

Property Size

  • X-Small (190)
  • Small (317)
  • Medium (556)
  • Large (517)
  • X-Large (360)

Country

  • Australia
    Australia
    (283)
  • Spain
    Spain
    (277)
  • Thailand
    Thailand
    (193)
  • United States of America
    United States of America
    (129)
  • Indonesia
    Indonesia
    (86)
  • Mexico
    Mexico
    (85)
  • United Kingdom
    United Kingdom
    (73)
  • New Zealand
    New Zealand
    (71)
  • Vietnam
    Vietnam
    (59)
  • Malaysia
    Malaysia
    (53)
  • France
    France
    (42)
  • Ireland
    Ireland
    (40)
  • Portugal
    Portugal
    (40)
  • Germany
    Germany
    (39)
  • Philippines
    Philippines
    (36)
  • Cambodia
    Cambodia
    (34)
  • Estonia
    Estonia
    (23)
  • Canada
    Canada
    (19)
  • Italy
    Italy
    (19)
  • Finland
    Finland
    (19)
  • Singapore
    Singapore
    (19)
  • South Africa
    South Africa
    (17)
  • Colombia
    Colombia
    (16)
  • Czech Republic
    Czech Republic
    (15)
  • Hungary
    Hungary
    (14)
  • Iceland
    Iceland
    (13)
  • Costa Rica
    Costa Rica
    (12)
  • India
    India
    (12)
  • Switzerland
    Switzerland
    (11)
  • Laos
    Laos
    (11)
  • China
    China
    (10)
  • Austria
    Austria
    (10)
  • Taiwan
    Taiwan
    (10)
  • United Arab Emirates
    United Arab Emirates
    (9)
  • Latvia
    Latvia
    (9)
  • Argentina
    Argentina
    (9)
  • Chile
    Chile
    (8)
  • Ecuador
    Ecuador
    (7)
  • Fiji
    Fiji
    (7)
  • Hong Kong
    Hong Kong
    (7)
  • Cyprus
    Cyprus
    (6)
  • Poland
    Poland
    (6)
  • Denmark
    Denmark
    (5)
  • Dominican Republic
    Dominican Republic
    (5)
  • Egypt
    Egypt
    (4)
  • Malta
    Malta
    (4)
  • Sweden
    Sweden
    (4)
  • Sri Lanka
    Sri Lanka
    (4)
  • Belize
    Belize
    (4)
  • Pakistan
    Pakistan
    (4)
  • Saint Martin (French part)
    Saint Martin (French part)
    (4)
  • Morocco
    Morocco
    (4)
  • Greece
    Greece
    (4)
  • Cook Islands
    Cook Islands
    (3)
  • Norway
    Norway
    (3)
  • Maldives
    Maldives
    (3)
  • Romania
    Romania
    (3)
  • Croatia
    Croatia
    (3)
  • Myanmar
    Myanmar
    (3)
  • Panama
    Panama
    (3)
  • Uruguay
    Uruguay
    (3)
  • Slovenia
    Slovenia
    (3)
  • Peru
    Peru
    (3)
  • Namibia
    Namibia
    (2)
  • Turkey
    Turkey
    (2)
  • Bangladesh
    Bangladesh
    (2)
  • Jamaica
    Jamaica
    (2)
  • Georgia
    Georgia
    (2)
  • Netherlands
    Netherlands
    (2)
  • Kenya
    Kenya
    (2)
  • Nigeria
    Nigeria
    (2)
  • Tanzania
    Tanzania
    (2)
  • Vanuatu
    Vanuatu
    (2)
  • Montenegro
    Montenegro
    (1)
  • Zambia
    Zambia
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Ukraine
    Ukraine
    (1)
  • Norfolk Island
    Norfolk Island
    (1)
  • Belgium
    Belgium
    (1)
  • Mozambique
    Mozambique
    (1)
  • Macau
    Macau
    (1)
  • Paraguay
    Paraguay
    (1)
  • Uganda
    Uganda
    (1)
  • Tunisia
    Tunisia
    (1)
  • Bahamas
    Bahamas
    (1)
  • Seychelles
    Seychelles
    (1)
  • Zimbabwe
    Zimbabwe
    (1)
  • Rwanda
    Rwanda
    (1)
  • Cameroon
    Cameroon
    (1)
  • Brazil
    Brazil
    (1)
  • Gibraltar
    Gibraltar
    (1)
  • Andorra
    Andorra
    (1)
  • Honduras
    Honduras
    (1)
  • Jersey
    Jersey
    (1)
  • Sierra Leone
    Sierra Leone
    (1)
  • Guatemala
    Guatemala
    (1)
  • Samoa
    Samoa
    (1)
  • Qatar
    Qatar
    (1)
  • Iran
    Iran
    (1)
  • Japan
    Japan
    (1)

Region

  • North America
    North America
    (233)
  • Europe
    Europe
    (693)
  • Asia Pacific
    Asia Pacific
    (544)
  • Oceania
    Oceania
    (368)
  • Middle East
    Middle East
    (24)
  • South America
    South America
    (65)
  • Central America
    Central America
    (16)
  • Africa
    Africa
    (38)

Hoteliers say

NEW AI Review summary

Hoteliers like how SiteMinder enhances occupancy and revenue with its seamless channel management and integration, making it easy to update rates and inventory across multiple OTAs in real-time. The system is praised for its fast interactions and user-friendly interface. Critical points include occasional disconnections, slower support response times, and specific functionalities like advanced customization and more intuitive mapping that could be better. Notably, SiteMinder's insights and reporting help optimize strategies by providing actionable data, although some channels experience sync delays leading to overbooking issues. These insights are crucial for hotels to maximize yield and reduce manual labor. It's essential for potential buyers to consider both the strengths and areas needing improvement to ensure SiteMinder aligns with their operational needs and expectations.

AI-generated from the text of customer reviews

User-friendly Interface
Support Response Time
Advanced Customization
Integration with PMS
Real-time Updates
Insights and Reporting
Sync Delays
Mapping Complexity
9

Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder

from Bed & Breakfast & Inn in Kecamatan Kuta (Indonesia)

Verified
5 days ago
Currently, direct bookings are in the top three booking channels for Lloyd’s, said Anita. Compared to competitors, SiteMinder’s booking engine is the easiest to set up and use
Country Indonesia
7

City Oasis Inn finds perfect partner with SiteMinder’s smart platform

from Bed & Breakfast & Inn in Townsville City (Australia)

Verified
5 days ago
"The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything manually," explained Katie.
Country Australia
10

Channel Manager Use

from 200 to 499 room City Center Hotel in Makati (Philippines)

Verified
7 days ago
Very user friendly and update is real-time. It also hosts a lot of distribution channels that the hotel can connect to.
Country Philippines
X-Large Hotel
Ereena from SiteMinder replied
Hi Ella, Thank you for leaving us a review! We're glad you find our platform user-friendly with real-time updates and extensive distribution channels. We appreciate your suggestion regarding promotional rate plans and will consider it for future improvements. If you need anything in the near future, don't hesitate to contact any of us. Warm regards, Ereena
10

Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings

from in Kecamatan Ubud (Indonesia)

Verified
7 days ago
“SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said.
Country Indonesia
10

As one of the first Hotel-Partner in Germany.

from 100 to 199 room Bed & Breakfast & Inn in Hamburg (Germany)

Verified
8 days ago
As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder for more than 14 years and I really like Channel Manager and can really recommend it. The support team is very helpful and available at any time.
Country Germany
Large Hotel
Ereena from SiteMinder replied
Hi Isak, Thank you for your wonderful feedback and loyalty over the past 14 years. We're thrilled to hear that you've found our Channel Manager valuable. Your suggestion about improving our booking engine and rate comparison tools is noted—we're always looking to enhance our offerings. We appreciate your support and trust in SiteMinder. Feel free to reach out with any further feedback or suggestions. Warm regards, Ereena
9

SiteMinder supports Invergarry Hotel’s improved guest experience

from in (United Kingdom)

Verified
11 days ago
It’s easy to use and once you’re set up, it’s a one-stop shop, Nigel said.
Country United Kingdom
9

User Friendly and a Time Saver!

from 500+ room Branded Hotel in Kissimmee (United States of America)

Verified
14 days ago
Using SiteMinder as our Channel Manager has given us more flexibility with distribution to various channels at once. The site is user-friendly and has helped optimize our inventory control. In addition, SiteMinder is a time saver, especially during our peak seasons in being able to manage rates/availability in bulk as our supply and demand...
Country United States of America
X-Large Hotel
Ereena from SiteMinder replied
Hi Rosalie, Thank you for your feedback. We're pleased that SiteMinder has proven beneficial for your property. We appreciate your suggestions for improving reporting and reservation settings. We're actively working on enhancing these areas and apologise for any inconvenience caused by timeout issues and service delays. Your input helps us improve, and we look forward to continuing to support your property management needs with SiteMinder. Warm regards, Ereena
9

Siteminder is the best channel manager that we have tested and used extensively with all our clients and they all show a high degree of satisfaction.

from 100 to 199 room Extended Stay & Serviced Apartment in Puerto del Carmen (Spain)

Verified
14 days ago
In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming...
Country Spain
Large Hotel
Ereena from SiteMinder replied
Hi Pedro, Thank you for your detailed feedback on SiteMinder. We appreciate your positive comments about our platform's features and user-friendly interface, especially highlighting the Channel Manager and Booking Engine. We've noted your suggestion regarding the Inventory tab and to improve navigation efficiency. Your input is valuable, and we'll forward it to our team for consideration. We're committed to enhancing SiteMinder continuously. If you have further suggestions or feedback, please feel free to reach out. Warm regards, Ereena
10

Efficient and User-Friendly Channel Manager

from 75-99 room Boutique in Vienna (Austria)

Verified
14 days ago
SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting,...
Country Austria
Large Hotel
Ereena from SiteMinder replied
Hi Richard, Thank you for your positive feedback on SiteMinder. We're glad to hear our platform has been beneficial for your operations, especially with OTA integration, real-time updates, and user-friendly features. We hear your suggestions for enhancing our platform during potential outages. We'll consider features like multiple reservations pushes to the PMS, exporting comprehensive data to Excel, and uploading rates via spreadsheet to improve operational continuity. Your insights on evolving into market intelligence tools will be shared with us team, and we're committed to continuous improvement. If you need anything, we are here to assist you! Warm regards, Ereena
10

Chatbot within SiteMinder Channel Manager

from 25-49 room Branded Hotel in Melbourne (Australia)

Verified
14 days ago
This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the...
Country Australia
Medium Hotel
Ereena from SiteMinder replied
Hi Karen, Thank you for your feedback on the Chat feature in SiteMinder Channel Manager. We're glad you found the messaging clear and easy to follow, with helpful links provided. It's great to hear you could multitask while receiving assistance. Regarding your feedback on the time taken for the agent to consult with their team leaders, we apologise for any inconvenience caused by the delay. We're working on improving our response times to ensure efficient support for all our users. Thank you for choosing SiteMinder! Warm regards, Ereena
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