Ratings Snapshot
Learn more
Ranked #1 out of 95 in Channel Managers
SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more-
Boutiques 245 verified reviews91%
-
Resorts 244 verified reviews91%
-
Luxury Hotels 217 verified reviews90%
-
Bed & Breakfast & Inns 181 verified reviews90%
-
City Center Hotels 166 verified reviews92%
-
Branded Hotels 112 verified reviews93%
-
Extended Stay & Serviced Apartments 108 verified reviews93%
-
Motels 95 verified reviews92%
-
Vacation Rentals & Villas 80 verified reviews92%
-
Hostels 79 verified reviews92%
-
Limited Service & Budget Hotels 46 verified reviews89%
-
RV Parks & Campgrounds 22 verified reviews89%
-
Airport/Conference Hotels 16 verified reviews88%
-
Casinos 6 verified reviews98%
SiteMinder (The Channel Manager) Overview
SiteMinder (The Channel Manager) Overview
The world’s most powerful and smart hotel channel manager, trusted by 33,000 large and small accommodation providers globally. Driving revenue and optimising distribution across the widest range of booking channels, while keeping it all in sync with over 350 PMSs and RMSs.
About SiteMinder View website
Founded in 2006 | Headquarters in The Rocks Australia | 700 employeesOur hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...
Other Products by SiteMinder
Integrates with
- Revenue Management Systems
- Property Management Systems
- Reputation Management
What customers love about SiteMinder (The Channel Manager)
Vacation Rental Manager in San Jose (United States)
- Clear and concise instructions - Good training menu - Menu tabs and options are simple to use - Instant channel updates
Hospitality Consultant in Kjellerup (Denmark)
- Very simple system to work with - Integration to PMS system is also working great - Very good solution the way credit card is stored in the system - Easy and quick setup - Takes no time - Good support
Revenue Manager in Istanbul (Turkey)
SiteMinder is very easy to use and is the best at managing prices and allocations. Its also very easy change to all details possible.
Expert Q&A and Partner Recommendations
What does this product or service do well?
The Siteminder Channel Manager is designed to optimize the hotel's distribution across the widest range of booking channels. With instant updates with distribution channels and PMS, the hotel's inventory is always up to date thus avoiding double bookings.
by Mano Ladhar (IDeaS) on December 14, 2022
See more answers (50)Showing all answers to: "What does this product or service do well?"
December 08, 2022, Timea regularly uses the
User-friendly interface that offers flexibility in creating and setting up the pricing strategy, connects with a wide range of Online travel agencies. Great production analysis and a very good and reactive customer support in multiple languages.
December 07, 2022, Oier heard from clients about the
Siteminder is a powerful channel manager and, from our side, all we can say is that is reliable and stable. It was great to become partners and again, reliability is a must when it comes to joining forces.
November 23, 2022, Prameeth has seen a demo of the
Siteminder is one of the most preferred channel manager and Booking Engine. Our Pms solution has a seamless integration with Siteminder. Highly recommend properties to try Siteminder products and switch
November 16, 2022, Guillaume has tried the
What SiteMInder has always done so well across their products is providing a high level of functionality in a clean and easy to use interface. It makes it very easy to get to grips with and teach others within the business
November 15, 2022, Patrick regularly uses the
We need bookings from various channels to be interfaced with our PMS on real time. SiteMinder fit very well into our processes and enabling all bookings from OTA to be interfaced to our PMS on real time. Our PMS and SiteMinder are already integrated and all bo...
November 15, 2022, Damien has tried the
One of the greatest channel manager in the world. Number of OTA connected and quality of connexion at its highest. Nice development and updates on a daily basis with a good integration to their connected partners.
October 04, 2022, Pelle occassionaly uses the
Siteminder helps us a great deal to connect to a vast number of systems that we wouldn't develop a direct connection with. This opens up a great deal of opportunities for customers and vendors. Working with their teams is always a pleasure, always on the ball ...
September 06, 2022, Michael has tried the
In terms of being a partner, there are two things that are particularly important to note about working with SiteMinder. It comes down to their team and technology. From my experience, working with the SiteMinder team has always been a positive and profession...
September 02, 2022, Ariane has seen a demo of the
SiteMinder helps hoteliers and hosts all over the world to easily manage their bookings, to keep track of all the different booking channels and to optimize their revenue. In addition, SiteMinder offers integrations with an impressive amount of different softw...
March 10, 2022, Cristina heard from clients about the
If we compare Siteminder's channel manager with other products in the market, we find its best characteristic: it is bidirectional. It means that our kiosks can obtain the reservations from the OTA, but also they can update the availability when a guest is che...
December 15, 2021, Brendan regularly uses the
Siteminder works well with us a partner to provide connectivity to so many systems that we would not developer ourselves directly. Their service is good and responsive. It really saves us time in development.
December 14, 2021, Christoph has tried the
SiteMinder literally connects the globe with its advanced tech stack. And the addition of the Hotel App Store makes it so much easier to plug&play 3rd-party apps into SiteMinder's ecosystem. Thanks to the launch of the Hotel App Store, RoomPriceGenie now sea...
December 09, 2021, David regularly uses the
SiteMinder is one of the leading hospitality technology giants in the world and I have used them for the last 15 years. Their founders have come from hospitality backgrounds and get it and thus the company culture is all about hotel service and help. I am ver...
December 13, 2021, Adir regularly uses the
SiteMinder is a great platform to be working with. They allow us to integrate with multiple hotels and PMSs, and to cut down integration time and provide hotels and hoteliers with the our services in a fast, smooth, and seamless way.
December 13, 2021, Mercedes heard from clients about the
SiteMinder's Booking Engine & Channel Manager has really proven to be one of our key partners in this space. They are always looking for innovation and new ways of collaboration being really easy to work and integrate with.
October 07, 2021, Carlo regularly uses the
It is great in making consolidating control of all OTAs, Direct Website through its booking engine. This minimizes workload of the hotel’s reservation. The system also allowed us to perform paperless transactions.
November 11, 2021, Sonja regularly uses the
We have seamless integration with Siteminder and all Xchange 3rd party partners through them. The support we receive from Siteminder is always on par as well as quick response time for implementation and feedback.
November 10, 2021, Josh has seen a demo of the
SiteMinder are the masters of connectivity, they have built market-leading hotel commerce platforms that enable their clients to generate the maximum ROI from their direct channel investments. Their newly launched Direct Booking Plug-In is an excellent tool f...
November 04, 2021, Alfonso regularly uses the
The channel manager integration is very powerful and reliable. Information travels in a very secure mode and there are no gaps in that information. It is highly recommended to use this application to be sure that all data will arrive correctly.
November 09, 2021, Irving regularly uses the
We have a strong integration with SiteMinder. As a PMS company we are happy to work with a company that is committed to quality and is looking to improve everyday. Without hesitation I could recommend SiteMinder services.
November 09, 2021, Jaeyun has tried the
Siteminder is one of the biggest channel manager & hospitality technology company in the world. There's a reason why they're so big, it's because their product works well :) Their channel manager, as far as I'm concerned, is the biggest in the world.
November 08, 2021, Yasamin heard from clients about the
Userfriendly channel manager with an excellent customer service. Always available to assist you in any possible way. Giving you the possibility to connect to different booking sites around the world.
November 05, 2021, James occassionaly uses the
SiteMinder understands that simplicity and ease of use are essential to the modern consumer user experience. They know that it's even more important for their accommodation partners, and their products are designed with that core insight in mind.
November 04, 2021, Guillaume regularly uses the
It manages the complexity of online hotel bookings in a very simple and streamlined interface. This is why it can adapt so well to properties of many different sizes and budgets. It's also a very reliable system with very few bugs.
November 04, 2021, Virginie heard from clients about the
We have been working with SiteMinder for a few years and are delighted with their responsiveness. We always have a competent interlocutor and are accompanied at each installation for the tests of proper functioning. Our customers are satisfied with their intui...
November 02, 2021, Slava regularly uses the
SiteMinder is doing a great job, supporting hotels with simple but advanced tools to help achieve sales via single channel. In our days it's a must for all hotels to have these tools. to automate business and minimize manual work.
October 21, 2021, Hoang has seen a demo of the
We have been working and cooperating with SiteMinder a few year ago, we highly appreciate their product and supporting services very much. I love this products & services because: Firstly, the operation of Siteminder is very smoothly and user friendly. Secondl...
October 21, 2021, Marc heard from clients about the
SiteMinder have been at the forefront of online distribution for many years and provide a solid, reliable & simple to use solution to our mutual client base. Not only delivering powerful and functional channel management, their Canvas website builder & BI too...
October 21, 2021, Kevin heard from clients about the
SiteMinder and Realta have been in a partnership for a long time in a fruitful partnership that benefits not only for both partners but also for our customers. With comprehensive solutions, reliable products and excellent support, we have committed to give our...
October 08, 2021, Naomi regularly uses the
The Siteminder Channel Manager is reliable, easyto use and offers great support. Booking BUtton is vbery much the same although there are some clucnky features that could be streamlined with regard to cancelation policies etc.
October 08, 2021, Brendan heard from clients about the
Over the years we have built over 500 hotel websites, of which is our speciality and about 60-70% of them, use the Siteminder suite of products, which in itself is testimony to how well they are liked in the market. They are our number one recommendation to ...
October 07, 2021, Munish regularly uses the
Each one of these products is interrelated and provides the best customer experiences whilst maximising revenue growth. Regular upgrades alignment with the market and client demand and having designated market-based product managers.
November 03, 2020, Christopher heard from clients about the
I've had the pleasure of partnering with SiteMinder for a number of years. They have evolved from a Channel Manager to the complete guest acquisition platform for hotels. They have mastered direct bookings technology by enabling hoteliers to be more visible on...
November 02, 2020, Ashley occassionaly uses the
Siteminder is an amazing Channel Manager, very easy to use and very powerful. They connect to hundreds of online travel agencies to help hotels sell across multiple platforms in real time. We have a strong integration with them.
October 06, 2020, Amelia heard from clients about the
Siteminder is a leader in its field. One of the original companies in this space, it's continued to innovate. They offer excellent service and quick onboarding. I've used Siteminder's products formerly as a hotelier and now we recommend Siteminder to our custo...
December 13, 2019, Leon heard from clients about the
Siteminder is a reliable partner when it comes to channel management. They offer many channel connections which makes them an interesting partner. A stable and reliable partner to connects to many modern day PMS sytems like RoomRaccoon
December 19, 2019, Jason has seen a demo of the
SiteMinder offers a suite of products that fits all the needs of independent hoteliers. From the industry standard channel manager, to the Little Hotelier PMS, to the new and innovative SiteMinder Exchange, there really is a solution for every need.
December 13, 2019, Ruben heard from clients about the
Automate the distribution of your rooms online with the most widely-adopted channel manager for hotels. SiteMinder offers a real-time connection between your PMS and 400+ booking channels, including a booking engine to capture direct bookings on your website.
December 11, 2019, Krasimir heard from clients about the
SiteMinder offer one of the best developed 2-way XML interfaces to connect hotel PMS. The integration between Clock PMS and SiteMider allows us to unleash the full potential of our real-time Online distribution Auto-pilot.
December 11, 2019, Ben has seen a demo of the
All of Siteminder's products and platforms are incredible, and their channel manager is no different - properties can connect their PMS (Siteminder integrates with over 300 of them) to over 400 booking channels and 100 apps. It's a robust platform and helps re...
December 11, 2019, Alicia has tried the
Easy to use, intuitive, stable. The channel manager has a very good price/quality ratio. Our customers are very pleased with the Siteminder/Thais-Soft partnership. Sales teams are listening. The connection is very efficient. The support and training teams are ...
December 10, 2019, Jan heard from clients about the
First of all, it works and it works really well. In HotelTime, we have connected more than 50 customers of our PMS to SiteMinder via 2-way integration on different markets ranging from the UK to Czech Republic, Thailand or Fiji and have never experienced any s...
December 06, 2019, Rene has seen a demo of the
SiteMinder gives hoteliers back their hours, so they could focus on their clients. If you wanna have full control over how your rooms are sold and make the best decisions, then SiteMinder is for you. Siteminder really shines when making easy. Through their inn...
December 05, 2019, Carla regularly uses the
SiteMinder integrates fully with Newhotel PMS both Cloud and Prime (on premises) PMS's allowing hoteliers to monitor their room distribution, controlling rates, ensure rate parity and restrictions across all channels they choose to work with.
December 05, 2019, Jan heard from clients about the
Siteminder Channel Manager provides all the capabilities and features we require for our customers. It is easy to set up and manage over time. The user interaction is logical and rational with a modern, easy to understand user interface. It is a joy to use.
December 04, 2019, Andrea occassionaly uses the
User friendly hotel side, extremely reliable partner/api side. Many channels connected and capillary market penetration. All you need to push your hotel online exposure from one supplier. I can only recommend this amazing product and organization.
December 04, 2019, Tomas regularly uses the
MyStay cooperates with Siteminder as one of the SMX and AppStore partners. We have been among the first APPS to integrate to SMX. The integration has been a smooth and easy, well supported, process. Also onboarding the first hotel clients were smooth and easy,...
December 02, 2019, Marieke has seen a demo of the
SiteMinder has a big amount of integrations & their amazing team is always happy to assist. Next to that, they are disrupting the industry by making it possible for hoteliers to connect with various tech solutions, even when they don't have SiteMinder as a CM...
November 26, 2019, Meiru regularly uses the
The team of Siteminder is very helpful and they have this goal to make Siteminder more integrative through connecting with more software and products, that where we cooperate with Siteminder. We work together to make the Siteminder platform more comprehensive....
November 26, 2019, Meiru regularly uses the
The team of Siteminder is very helpful and they have this goal to make Siteminder more integrative through connecting with more software and products, that where we cooperate with Siteminder. We work together to make the Siteminder platform more comprehensive....
What differentiates this product or service from the competition?
The Siteminder Channel Manager solution increases occupancy by advertising on as many of the channels at no extra cost. It allows hotels to sell rooms from one central location with an intuitive inventory grid and pooled inventory model.
by Mano Ladhar (IDeaS) on December 14, 2022
See more answers (50)Showing all answers to: "What differentiates this product or service from the competition?"
December 08, 2022, Timea regularly uses the
Great booking engine interface with multiple editing options. The Channel Manager offers complex and easy to understand analysis. When logging in to the CM you see a dashboard explaining if all the connections work properly.
December 07, 2022, Oier heard from clients about the
I would like to focus again on reliability. When it comes to partners and integrations, reliable integrations are key to managing data and dependencies across IT and business systems and we at STAY want to highlight it.
November 23, 2022, Prameeth has seen a demo of the
* Seamless connectivity * Impeccable support * Great work culture * Trusted brand * Scalable * Multiproperty operations * Robust product * Siteminder Exchange * Compatible booking Engine * Quick onboarding
November 16, 2022, Guillaume has tried the
The main differences I have found is that SiteMinder can cover a lot of aspects of a hotel's e-commerce total solution. Over the years it has become so much more than a channel manager. It is also very useful that they allow their clients to connect to a wid...
November 15, 2022, Patrick regularly uses the
Our efficiency in manning – we managed to save our payroll cost for Reservation department by 30%. Since it is interface on real time, our rates and inventories management are more strategic and easier to control versus market demand. We can practice dynami...
November 15, 2022, Damien has tried the
The differentiation is made around the vision around the product, the easiness for the customer to select the right partner in their marketplace. For the Channel, the free connexion to the OTA is definitely a highly differentiating added value for their custom...
October 04, 2022, Pelle occassionaly uses the
Siteminder has proven to be a leader in the hospitality-tech industry. And they proved their worth time and time again with their great support, devotion to partnerships, and great technology. As a partner, we really value the steps Siteminder is taking toward...
September 06, 2022, Michael has tried the
To me, it's their support. Whenever we have a question or issue, the SiteMinder support team is very responsive. It isn't just the first touch of them contacting us but also the follow-up to ensure everything is working properly.
September 02, 2022, Ariane has seen a demo of the
What stands out is SiteMinder's flexibility. Not only that every hotelier will find what they need to make their business thrive from SiteMinder's solutions, but also from a partner perspective. Working with SitMinder has always been a pleasure, the whole team...
March 10, 2022, Cristina heard from clients about the
We are happy to collaborate with Siteminder. Their channel manager integrates perfectly with our kiosks. We obtain the reservations and discount the availability in a short time. It is essential to get a good channel manager for your hotel business.
December 15, 2021, Brendan regularly uses the
Excellent Deeplinking and good integration capabilities. Wide breadth of connectivities make it easy to connect to nearly any PSM. This is a great benefit for us since it means we only have to implement on interface and do not have to develop to each PMS.
December 14, 2021, Christoph has tried the
SiteMinder's dedication to partnerships and intense activity with Partners really sets them apart. James, Sam, Amona, Filipe, and the entire team aim for continuous education and meaningful relationships with their clients & partners. SiteMinder is not a 'ven...
December 09, 2021, David regularly uses the
They are truly a global player with support offices all around the world. They also offer a number of hospitality solutions that can help multiple types of hotels and accommodation suppliers. They are now an extremely well-funded and established company and th...
December 13, 2021, Adir regularly uses the
SiteMinder has a very robust API, great functionality, and their support is simply superb. Above all else, they allow us to cut down time and provide our clients with fast turnaround time, which is crucial in our line of business.
December 13, 2021, Mercedes heard from clients about the
Their technology is simple, easy and reliable. Future is global and cloud, Siteminder has been extremely successful growing internationally and providing a good customer experience regardless where clients are based.
October 07, 2021, Carlo regularly uses the
Pioneer, service and support. They have been keen on taking good care of their business partners. Siteminder also keeps on innovating their set services for the end users. What sets them apart for their competitors is their great service and consistent support...
November 11, 2021, Sonja regularly uses the
Their great feedback on challenges or issues as well as great insights into any challenge with a quick response time. The product is easy to integrate with all necessary information provided prior to communication.
November 10, 2021, Josh has seen a demo of the
Their channel manager is so flexible and built around the needs of its users. They have backed this up with a fantastic booking engine with excellent features, as well as market-leading web development and a host of marketing solutions and partners, truly an e...
November 04, 2021, Alfonso regularly uses the
It is an easy product to integrate and then it works without errors. I do not know if this will be the same in other products, but in this case I can say that it is very well proposed. It is highly recommended to have it.
November 09, 2021, Irving regularly uses the
They hava a good customer support, an important think es they a have a office en USA with spanish speakers then the support is very friendly and realy good, The service is very, The service is very stable(something very important on the industry).
November 09, 2021, Jaeyun has tried the
Siteminder has a huge support team that can help you when you are in need of help. Plus, they have a range of products that can help hotels in various ways including but not limited to channel manager, online booking engine, webpage builder, etc..
November 08, 2021, Yasamin heard from clients about the
Their products match the hoteliers needs;nevertheless,it would be great if they adapt the PUSH method to retrieve the reservations directly within the PMS,to avoid any surbooks & increase efficiency.
November 05, 2021, James occassionaly uses the
I'm a huge proponent of promoting collaboration in our industry to enhance the guest experience. With that in mind, I'm pleased to see that SiteMinder has established a leadership position in supporting a marketplace approach to technology offerings - even tho...
November 04, 2021, Guillaume regularly uses the
One of the main selling points for SiteMinder products is the value for money on offer. And while they started out as just a channel manager, they are now a complete hotel commerce platform. They are also building up their partner integrations for added flexib...
November 04, 2021, Virginie heard from clients about the
Siteminder differentiates itself from their competitor by listening to their partners and following their customer seriously.we strongly recommend this solution as soon as a customer asks us for our opinion
November 02, 2021, Slava regularly uses the
Good knowledge and understanding of the market, as well as personalized services. SiteMinder has an edge, it has experienced partners and resellers that are capable to deliver results and implement the software. The software itself is more advanced compared to...
October 21, 2021, Hoang has seen a demo of the
The main difference that we recognize is: The dashboard is user friendly, easy to learn and use. the operation and integration is smoothly and rarely meeting the problem. Deploying system, supporting services are very quickly and professionally.
October 21, 2021, Marc heard from clients about the
We constantly receive client feedback about how simple to use the SiteMinder solutions are while still providing strong and powerful business tools that are relevant to any type of accommodation provider. The PMS Support team are easy to work with and incredi...
October 21, 2021, Kevin heard from clients about the
SiteMinder has interesting partnership program that will give benefits to partners. With excellent partner support, various partnership program and easy to interface with our PMS, SiteMinder has helped us not only to deliver more comprehensive solutions to our...
October 08, 2021, Naomi regularly uses the
The biggest diffrence our team finds is with the support - we can ring and be guaranteed to get help at the other of the line and we have a dedicated email address to help us out also. We find that Siteminder delivers on the promises being made.
October 08, 2021, Brendan heard from clients about the
They are super progressive in continuing to develop their product range and offer current solutions to the current market needs unlike many of the other companies in this space. Their service is excellent and their work culture is evident based on the calibre ...
October 07, 2021, Munish regularly uses the
Easy to use and very prompt customers service or support team. Ongoing training and webinars to keep clients in the know. Regular surveys to enhance the quality of products and services. A well-designed "expert support team" for multi-property clients.
November 03, 2020, Christopher heard from clients about the
SiteMinder is a leader of the game with great data and insights tools, including rate parity. Clients have informed me that they have a fantastic support team with very short hold times that always go out of their way to provide assistance and training.
November 02, 2020, Ashley occassionaly uses the
Siteminder offers a lot more options for hoteliers. They have connections to hundreds of online travel agencies, booking engines, GDS and their new Siteminder exchange store. This allows hotels to tailor their software stack to meet their requirements.
October 06, 2020, Amelia heard from clients about the
Hotel Apps, allows you to choose best in breed products that can all integrate together. This results in you having the best possible stack of solutions for your property. In the current environment, selecting the right apps to run your property can really imp...
Sales Admin in (Indonesia)
Keep parity rate loaded to channel, easy use & friendly user experience. The system is integrated with our PMS and our Booking engine.