SiteMinder (The Channel Manager)

Ranked 1 (out of 84) in Channel Managers

Channel Managers

World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in r...

Ratings Snapshot

Certificate of Excellence
Read 1027 reviews
91%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 84 in Channel Managers

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

SiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Boutiques 158 verified reviews
    90%
  • Luxury Hotels 117 verified reviews
    89%
  • Resorts 108 verified reviews
    91%
  • Bed & Breakfast & Inns 106 verified reviews
    88%
  • City Center Hotels 89 verified reviews
    92%
  • Motels 72 verified reviews
    93%
  • Extended Stay & Serviced Apartments 72 verified reviews
    93%
  • Vacation Rentals & Villas 52 verified reviews
    91%
  • Branded Hotels 51 verified reviews
    92%
  • Hostels 43 verified reviews
    93%
  • Limited Service & Budget Hotels 22 verified reviews
    86%
  • Airport/Conference Hotels 5 verified reviews
    90%
  • Casinos 1 verified reviews
    100%

SiteMinder (The Channel Manager) Overview

SiteMinder (The Channel Manager) Overview

The world’s most powerful and smart hotel channel manager, trusted by 33,000 large and small accommodation providers globally. Driving revenue and optimising distribution across the widest range of booking channels, while keeping it all in sync with over 350 PMSs and RMSs.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Product Modules
SiteMinder Insights (Pace) Business Intelligence
INCLUDED
Plan for tomorrow with historic and future data with PACE and channel performance
SiteMinder Pay Payments Processing Software
ADD-ON
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.

Other Products by SiteMinder

Integrates with

  • Revenue Management Systems
  • Property Management Systems
  • Reputation Management
Browse integrations (172 verified)

What customers love about SiteMinder (The Channel Manager)

Like 91% recommend

Sales Admin from Boutiques in (Indonesia)

Keep parity rate loaded to channel, easy use & friendly user experience. The system is integrated with our PMS and our Booking engine.

Vacation Rental Manager from Vacation Rentals & Villas in San Jose (United States)

- Clear and concise instructions - Good training menu - Menu tabs and options are simple to use - Instant channel updates

Hospitality Consultant from Boutiques in Kjellerup (Denmark)

- Very simple system to work with - Integration to PMS system is also working great - Very good solution the way credit card is stored in the system - Easy and quick setup - Takes no time - Good support

Revenue Manager from Other in Istanbul (Turkey)

SiteMinder is very easy to use and is the best at managing prices and allocations. Its also very easy change to all details possible.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

If we compare Siteminder's channel manager with other products in the market, we find its best characteristic: it is bidirectional. It means that our kiosks can obtain the reservations from the OTA, but also they can update the availability when a guest is checking in without a previous reservation....

by Cristina García (Roommatik) on March 10, 2022

See more answers (40)
Question:

What differentiates this product or service from the competition?

Answer:

We are happy to collaborate with Siteminder. Their channel manager integrates perfectly with our kiosks. We obtain the reservations and discount the availability in a short time. It is essential to get a good channel manager for your hotel business.

by Cristina García (Roommatik) on March 10, 2022

See more answers (40)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

If you are looking for a good tool for your hotel business, this is a good choice. They include all the channels available always, the number of rooms determines the price. They are a big company, have support and sales staff in several countries.

by Cristina García (Roommatik) on March 10, 2022

See more answers (40)
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+ 38 recommend
Recommended by Show More (36)

Features

Rate Management

4/5 features

Room Type Mapping

4/5 features

Automation & Syncing

4/5 features

Administration & Settings

4/5 features

Analytics & Reporting

4/5 features

Want to go behind the scenes and see how SiteMinder (The Channel Manager) works?

Clients & references

References & testimonials

Testimonial avatar
After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is b...
Bernd Mauritz Revenue Systems & Project Manager at the GCH Hotel Group
Testimonial avatar
The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s lo...
Max Herbst Head of Revenue Management at the DORMERO Hotels

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Spain
  • Australia
  • United States of America
  • Mexico
  • Thailand
  • New Zealand
  • United Kingdom
  • Indonesia
  • Portugal

1027 Verified SiteMinder Reviews

Likelihood to Recommend
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June 18, 2022

SiteMinder (The Channel Manager) Review: practical and agile

Manager from Hostels in Jerez de García Salinas (Mexico)

Recommend 10/10
Full blue star
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What do you like most?

I can have the hotel organized effortlessly, it saves a lot of time and it is very easy to use for anyone and it makes us more productive.

What do you dislike or think could be improved?

I would like the dates or room rates that are reserved as a group to be modified independently.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 01, 2022 Ereena R. from SiteMinder replied:
 Hi Fatima, 

Thank you for leaving us an amazing review! We are happy to learn that you can now have... 

June 17, 2022

SiteMinder (The Channel Manager) Review: Keep up a Good joob

Recommend 10/10
Full blue star
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What do you like most?

Always helping me out with all problem that a havekeep up a good joob all the acountant always helping me out with all problem

What do you dislike or think could be improved?

All good the price if it can be lower will be great that can help i wish that i always have someone to talk to improve my seling

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 01, 2022 Ereena R. from SiteMinder replied:
 Hi Faugi, 

Thank you for leaving us a review. We are happy to learn that the SiteMinder team is alw... 

June 16, 2022

SiteMinder (The Channel Manager) Review: Excellent channel managers

Recommend 10/10
Full blue star
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What do you like most?

Easy to operate. One stop to control all the OTA booking. Higher our ADR. Save more time for the reservation staff.

What do you dislike or think could be improved?

Same room type but different package :should be able to put the different inventory for each package. Some packages have limit amount to sell.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5
arrow review On Jul 01, 2022 Ereena R. from SiteMinder replied:
 Hi Aramis

Thank you for leaving us a review. We are happy to learn that you find SiteMinder easy to... 

June 16, 2022

SiteMinder (The Channel Manager) Review: Best in class chanel manager!

Recommend 9/10
Full blue star
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Half blue star

What do you like most?

SiteMinder has to be one of thr best channel managers for small to medium sized properties. A simple & nimble system.

What do you dislike or think could be improved?

Some of the details could be improved. For example it is possible to set advance booking releases on the channel manager but it is not possible to set last minute releases.

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4
arrow review On Jul 01, 2022 Ereena R. from SiteMinder replied:
 Hi Guillaume

We appreciate the time you took to leave us a review - a huge thank you! We are honore... 

June 16, 2022

SiteMinder (The Channel Manager) Review: Saves SO much time!

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

Using the channel manager saves so much time by updating all of my online sites and my own website at the same time.

What do you dislike or think could be improved?

Now, if they could just get TripAdvisor to work a bit better... The site does not seem to recognize individual rooms in a B&B., but you can only enter the TA site once so multiple room entries are not pos...

Customer Support
4
Ease of Use
4
Value for money
4
Implementation
5
arrow review On Jul 01, 2022 Ereena R. from SiteMinder replied:
 Hi there, 

Thank you for taking the time to leave us a review. We are glad to hear that using SiteM... 

June 12, 2022

SiteMinder (The Channel Manager) Review: Don't Expect Support

Revenue Manager from Bed & Breakfast & Inns in Dennis (United States of America)

Recommend 0/10
Empty blue star
Empty blue star
Empty blue star
Empty blue star
Empty blue star

What do you like most?

Shows minimum length of stay when guest is searching too-short stays rather than sold out (ie tells guest "4 night minimum" when searching for 2 nights rather than just saying "sold out". Simple interface...

What do you dislike or think could be improved?

Support is non-existent. Forget about hearing from your account manager or anyone in sales after signing the contract. Their website says 24h support is available, but calling mid-day on a Sunday gets a "...

Customer Support
1
Ease of Use
3
Value for money
2
Implementation
1
arrow review On Jun 13, 2022 Ereena R. from SiteMinder replied:
 Hi Spencer, 

Thank you for taking the time to leave us your feedback! We reach each and every respo... 

Pricing

Freemium (hotel can trial for free)
Monthly subscription (Flat)

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Popular SiteMinder (The Channel Manager) Integrations

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