SiteMinder (The Channel Manager)

Ranked 2 (out of 77) in Channel Managers

Channel Managers

World's most powerful channel manager, managing rooms and rates on 400 hotel booking channels, in re...

Ratings Snapshot

Certificate of Excellence
Read 706 reviews
91%
Recommend
HTR Score icon
HT SCORE
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #2 out of 77 in Channel Managers

Ease of Use
4.6/5
ROI
4.3/5
Implementation
4.3/5
Customer Support
4.4/5
Verified Customer Support

SiteMinder has opened its internal systems to

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Most popular for
  • Boutique 135 verified reviews
    88%
  • Resort 88 verified reviews
    90%
  • Bed & Breakfast 71 verified reviews
    89%
  • City Center 61 verified reviews
    93%
  • Motel 57 verified reviews
    94%
  • Serviced Apartment 46 verified reviews
    91%
  • Branded 38 verified reviews
    89%
  • Hostel 34 verified reviews
    94%
  • Villas 18 verified reviews
    91%
  • Vacation Rental 17 verified reviews
    91%
  • Budget 12 verified reviews
    93%
  • Limited Service 6 verified reviews
    83%
  • Extended Stay 5 verified reviews
    94%
  • Airport/ conference 5 verified reviews
    94%
  • Casino 2 verified reviews
    100%

SiteMinder (The Channel Manager) Overview

SiteMinder (The Channel Manager) Overview

The world’s most powerful and smart hotel channel manager. 35,000 hoteliers trust SiteMinder for seamless channel management. With over 700 integrations to the industry's best channels and systems, SiteMinder helps hoteliers in large and small operations acquire guests, drive more profit and manage property operations with ease.

About SiteMinder View website

Founded in 2006 | Headquarters in The Rocks Australia | 700 employees

Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgra...

Other Products by SiteMinder

Integrates with

  • Distribution Channels
  • Booking Engine
  • Central Reservations Systems
Browse integrations (144 verified)

What customers love about SiteMinder (The Channel Manager)

Like 91% recommend

Sales Admin from Boutique in (Indonesia)

Keep parity rate loaded to channel, easy use & friendly user experience. The system is integrated with our PMS and our Booking engine.

Vacation Rental Manager from Vacation Rental in San Jose (United States)

- Clear and concise instructions - Good training menu - Menu tabs and options are simple to use - Instant channel updates

Hospitality Consultant from Boutique in Kjellerup (Denmark)

- Very simple system to work with - Integration to PMS system is also working great - Very good solution the way credit card is stored in the system - Easy and quick setup - Takes no time - Good support

Revenue Manager from Resort in Istanbul (Turkey)

SiteMinder is very easy to use and is the best at managing prices and allocations. Its also very easy change to all details possible.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

The Siteminder Channel Manager is reliable, easyto use and offers great support. Booking BUtton is vbery much the same although there are some clucnky features that could be streamlined with regard to cancelation policies etc.

by Naomi Pucko (Koncept Konnect) on October 08, 2021

See more answers (20)
Question:

What differentiates this product or service from the competition?

Answer:

The biggest diffrence our team finds is with the support - we can ring and be guaranteed to get help at the other of the line and we have a dedicated email address to help us out also. We find that Siteminder delivers on the promises being made.

by Naomi Pucko (Koncept Konnect) on October 08, 2021

See more answers (20)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Make the right decision for your business the first time. Other systems may be considered more affordable but ask if they can offer the same level of support, comprehensive features and continual product enhancements as what you will get when choosing Siteminder.

by Naomi Pucko (Koncept Konnect) on October 08, 2021

See more answers (20)
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+ 18 recommend
Recommended by Show More (16)

Features

  • PMS connectivity
  • Analytics dashboard
  • Multi-Currency Support
  • Inventory Management
  • 2-way real time integrations
  • Unlimited Channels (no additional cost)
  • Multi-lingual
  • Virtual Properties
  • Centralized user & role management
  • Bulk Updating
  • Channel Self-Mapping
  • Derived Rates
  • Yield Rules

Clients & references

References & testimonials

Testimonial avatar
After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is b...
Bernd Mauritz Revenue Systems & Project Manager at the GCH Hotel Group
Testimonial avatar
The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s lo...
Max Herbst Head of Revenue Management at the DORMERO Hotels

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Australia
  • Spain
  • United States
  • New Zealand
  • Thailand
  • Mexico
  • United Kingdom
  • Indonesia
  • Germany

706 Verified SiteMinder Reviews

Likelihood to Recommend
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October 18, 2021

SiteMinder (The Channel Manager) Review: Excellent

Reservations & Revenue Manager from Other in Ferrel (Portugal)

Recommend 9/10
Full blue star
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What do you like most?

- Support Team - Great improvement on the distribution of our properties - No more worries about inventory online - Having the booking button and channel manager integrated

What do you dislike or think could be improved?

- Promotions/Packages could be improved, currently we can make in percentage and amount discount, could be usufull to have in flat rates (per night / per stay).

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

October 15, 2021

SiteMinder (The Channel Manager) Review: Very helpful showing me how to fix my issue

Manager from Motel in Hanmer Springs (New Zealand)

Recommend 10/10
Full blue star
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What do you like most?

I really appreciated the explanatons and showing how to do things. The help tool is really great to highlight where things are.

What do you dislike or think could be improved?

I think the service is really great . Sometimes it is hard to catch every word but happy with the training

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
n/a

October 14, 2021

SiteMinder (The Channel Manager) Review: extra-net

reception from Serviced Apartment in Broadbeach (Australia)

Recommend 8/10
Full blue star
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What do you like most?

- save hassle with extra-net accounts - easy usage in setting up the account - Good service for questions if help is wanted

What do you dislike or think could be improved?

Helping with marketing purposes especially in Covid times eg. suggesting rates and compare rates with competitors to make sure we are operating fairly in the market.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

October 14, 2021

SiteMinder (The Channel Manager) Review: fantastic !!!

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

very easy to use, fast and intuitive. The assistance is always very kind and professional help. I highly recommend this indispensable tool for our work

What do you dislike or think could be improved?

the only flaw, which has improved a lot lately, is sometimes the wait too long for urgent telephone assistance :-)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 14, 2021

SiteMinder (The Channel Manager) Review: Excellent customer service

Manager from Boutique in (United Kingdom)

Recommend 10/10
Full blue star
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What do you like most?

always easy to get in touch, no holds, no long queues. Team knows what they are doing, Mr Hitesh was a great help today

What do you dislike or think could be improved?

technical team is excellent and is always there to help, just keep the same standard you have now in place

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 14, 2021

SiteMinder (The Channel Manager) Review: The Best channel manager

Recommend 10/10
Full blue star
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What do you like most?

Excellent customer service and very good xhannel manager, easy to use, the prices are very convenient, I recommend site minder to all hoteliers

What do you dislike or think could be improved?

Little hotelier can be improved more, the payment online with PayPal need to be added. Connectivity with POS like poster or lightspeed.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
Monthly subscription (Flat)

Recent News & Content

Recent press releases

Resources & reports

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Popular SiteMinder (The Channel Manager) Integrations

View all (144 SiteMinder Integrations)