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SiteMinder (The Channel Manager)
4.6 (2290 REVIEWS)
Estefanía, Liliana, Christoph + 127 more experts recommend SiteMinder
Read RecommendationsRanked 1 (out of 111) in Channel Managers
Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
92% recommended by 2317 hotels
Viceroy, Hyatt, Minor Hotels & 2314 others
Bell - AI powered product analyst
I analyzed all of SiteMinder’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like SiteMinder for its robust channel management features, enhancing distribution and revenue optimization. It offers seamless integration with various OTAs, ensuring real-time rate and availability updates to maximize occupancy and minimize manual errors. Its intuitive interface supports quick learning and efficient operations, while detailed analytics provide insights for strategic decision-making. Potential areas for improvement include fine-tuning direct booking capabilities and addressing some technical support delays.
Viceroy, Hyatt, Minor Hotels & 2314 others
Read their reviewsPartners say
Industry experts recommend SiteMinder for its ability to simplify hotel distribution across a vast array of channels. With its extensive network of integrations, SiteMinder maximizes hotel visibility and revenue efficiently. The platform's scalability caters to both boutique and large hotels, and its constant evolution keeps it ahead in the industry. Unique features include real-time inventory synchronization and dynamic pricing capabilities, though some noted occasional integration challenges.
Estefanía, Liliana, Christoph and 127 others
Read their recommendationsSupport
Foundational
Hoteliers often highlight SiteMinder's Customer Support as a cornerstone of their experience. Many users appreciate the support team's availability through various channels such as chat, phone, and email, though there's a frequent request for extended 24-hour support to cover urgent cases and different time zones. The responsiveness of the support team is frequently praised, with users noting the quick resolution of issues, often within minutes, and the provision of clear guidance. Some specific agents, like Kaew and Mr. Abeth, are mentioned for their exceptional service, further underscoring the team's proficiency. Despite these positives, there are occasional mentions of the need for more staff to reduce wait times and ensure immediate assistance. Users also suggest enhancements in onboard training and support documentation to aid in better self-help and reduce reliance on support for explanatory tasks. Overall, while the support is largely seen as effective and knowledgeable, there's room for improvement in areas such as accessibility and training.
Night auditor
13.264382955435 months ago
Verified
... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...
See full reviewNight auditor
13.264382955734 months ago
Verified
... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...
See full reviewEcommerce
13.232124891523 months ago
Verified
... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...
See full reviewEcommerce Cluster
13.232124891657 months ago
Verified
... Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing ...
See full reviewAsst. E-commerce Manager
13.232124891796 months ago
Verified
... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...
See full reviewDirector of Sales & Marketing
13.23212489193 months ago
Verified
... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...
See full reviewDirector of Sales & Marketing
13.232124892064 months ago
Verified
... Require proper designated support assign person and easy contact communication when require for assistance urgent otherwise from extranet late response ...
See full reviewAsst. Revenue Manager
13.232124892215 months ago
Verified
... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...
See full reviewAsst. Revenue Manager
13.232124892366 months ago
Verified
... The siteminder representative is easy to contact with, and the tools in siteminder all complete that make our job so easy to work with ...
See full reviewRegional Online Distribution Manager
13.232124892503 months ago
Verified
... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...
See full reviewDirector of Revenue
13.167608763619 months ago
Verified
... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...
See full reviewDirector of Revenue
13.16760876375 months ago
Verified
... Nothing that comes to mind in this space, though I like the fact that Simteminder seek feedback from customers on how to improve their product. ...
See full reviewGeneral Manager
13.135350699372 months ago
Verified
... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...
See full reviewGeneral Manager
13.135350699505 months ago
Verified
... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...
See full reviewGeneral Manager
13.070834570604 months ago
Verified
... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...
See full reviewPresident
12.619221667642 months ago
Verified
... Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their ...
See full reviewPresident
12.619221667774 months ago
Verified
... Better oversight. Fraud protection like other booking sites afford their clients. Much better response time to fix the issues. And don't charge your client for bookings that are then fraudulent. ...
See full reviewCEO
9.9095442485633 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.9095442486977 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.9095442488292 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.9095442489587 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.909544249089 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.9095442492204 months ago
Verified
... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their ...
See full reviewGérant
6.5547055398103 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy ...
See full reviewGérant
6.5547055399395 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains ...
See full reviewGérant
6.5547055401941 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered ...
See full reviewGérant
6.5547055403353 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered ...
See full reviewGérant
6.5547055404742 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains unanswered. In short, d-edge in a few months... For the attention of the SiteMinder community manager, also reduce the need for a standard ...
See full reviewGérant
6.5547055406175 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate, so SiteMinder might contact them. I tried to get the information they needed, but again SiteMinder remains unanswered. In short, d-edge in a few months... For the attention of the SiteMinder community manager, also reduce the need for a standard copy-and-paste ...
See full reviewRevenue Manager
6.4256732826919 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human ...
See full reviewRevenue Manager
6.4256732828267 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...
See full reviewRevenue Manager
6.4256732829596 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer ...
See full reviewRevenue Manager
6.425673283097 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I require ...
See full reviewRevenue Manager
6.4256732832269 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...
See full reviewRevenue Manager
6.4256732833602 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special ...
See full reviewRevenue Manager
6.4256732834913 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent ...
See full reviewRevenue Manager
6.4256732836246 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected ...
See full reviewRevenue Manager
6.4256732837787 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of ...
See full reviewRevenue Manager
6.4256732839203 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep working while having the chat screen open, beats being tied up on the phone for hours. I would recommend using the chat function ...
See full reviewRevenue Manager
6.4256732840509 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little ...
See full reviewMarketing and Sales Manager
6.4256732841876 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features ...
See full reviewGM
6.2321248972241 months ago
Verified
... As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder for more than 14 years and I really like Channel Manager and can really recommend it. The support team is very helpful and available ...
See full reviewE-commerce & Sales Manager
6.1998668328409 months ago
Verified
... Some report on direct booking such us report for extra ...
See full reviewReservations Manager
6.1353507039505 months ago
Verified
... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big ...
See full reviewReservations Manager
6.1353507040778 months ago
Verified
... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything manually," explained ...
See full review
5.7159958654981 months ago
Verified
... A Game-Changer for E-commerce Management ...
See full reviewOwner
5.7159958656287 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff ...
See full reviewOwner
5.715995865759 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental ...
See full reviewOwner
5.7159958659017 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup ...
See full reviewSALES DEPARTMENT
5.6514797371341 months ago
Verified
... Speed and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...
See full reviewGeneral manager
4.4256732856455 months ago
Verified
... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...
See full reviewrevenue dept
4.3288990922222 months ago
Verified
... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...
See full reviewHotel operations and event manager
4.3288990923454 months ago
Verified
... The customer support is quick and helpful. They have helped me several times with guest refunds or channel connections. It can connect to a lot of channels which is helpful ...
See full reviewgerente
4.3288990926008 months ago
Verified
... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...
See full reviewGerente General
4.328899092724 months ago
Verified
... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to ...
See full reviewGerente General
4.3288990928465 months ago
Verified
... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure payment by card from the day before the guest ...
See full reviewGroup E-Commerce Manager
4.2966410284528 months ago
Verified
... The new B2B rate shopping feature investigates rate leakage from WHL or B2B agents. Its purpose is to protect the main B2C rate channel. ...
See full reviewPA of RM
4.2966410285741 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very user-friendly. I highly recommend ...
See full reviewPA of RM
4.296641028722 months ago
Verified
... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...
See full reviewPA of RM
4.2966410289942 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...
See full reviewPA of RM
4.2966410291193 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...
See full reviewPA of RM
4.2966410292436 months ago
Verified
... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...
See full reviewPA of RM
4.2966410293649 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...
See full reviewPA of RM
4.2966410294952 months ago
Verified
... As for areas of improvement, I have none. The service not only excels in sales presentation but also in post-sales support. The SiteMinder support team has done an excellent job, and there is nothing ...
See full reviewPA of RM
4.2966410296184 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...
See full reviewCorporate Senior Revenue & Distribution Manager
4.2966410297405 months ago
Verified
... Contact Center, Customer Service, Technical Support there is difficult for contact and I hope we will get along in the future. ...
See full reviewBDM
4.296641029863 months ago
Verified
... Just do what is doing now. nothing in particular to be improved, just do , great great great great great ...
See full reviewBDM
4.2966410299937 months ago
Verified
... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...
See full reviewOwner
4.2966410301296 months ago
Verified
... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...
See full reviewOwner
4.2966410302621 months ago
Verified
... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...
See full reviewOwner
4.2966410305193 months ago
Verified
... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...
See full reviewOwner
4.2966410306452 months ago
Verified
... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across ...
See full review
4.2643829662571 months ago
Verified
... Quick solution - channel manager communication with booking.com ...
See full review
4.2643829663889 months ago
Verified
... System improvement to provide a reliable and timely communication between channel managers to minimize the down time, otherwise, all good and little hotelier is improving ...
See full review
4.2643829665188 months ago
Verified
... Quick response, pin point solution, and fixing the problem in timely manner , very professional manner, definitely high standard service ...
See full reviewDirector of Sales
4.264382966903 months ago
Verified
... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the ...
See full reviewBooking manager
4.1998668381399 months ago
Verified
... Jenette was helpfull and replied quickly. She was telling us what to do, in order to fix the issue. Thank you. ...
See full reviewBooking manager
4.1998668385181 months ago
Verified
... We had a bit misunderstanding in the beginning, but she quickly understood the issue when we sent her a picture of the issue. ...
See full reviewBooking manager
4.1998668386436 months ago
Verified
... Jenette was helpfull and replied quickly. She was telling us what to do, in order to fix the issue. Thank you. ...
See full reviewBooking manager
4.1998668387657 months ago
Verified
... We had a bit misunderstanding in the beginning, but she quickly understood the issue when we sent her a picture of the issue. ...
See full reviewOperational Manager
4.1998668388949 months ago
Verified
... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...
See full reviewOperational Manager
4.1998668390226 months ago
Verified
... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...
See full reviewOperational Manager
4.1998668391529 months ago
Verified
... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...
See full reviewOperational Manager
4.1998668392947 months ago
Verified
... Call center for Indonesia, if possible for 24 hours, as hotel operation also 24 hours and sometimes we are facing some issue. ...
See full reviewOperational Manager
4.1998668394228 months ago
Verified
... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...
See full reviewOperational Manager
4.1998668395565 months ago
Verified
... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...
See full reviewSM
4.1676087751833 months ago
Verified
... Quick response and our problem is solved well. But it will be easier if there was Vietnamese staff support us ...
See full reviewManager
4.1676087753278 months ago
Verified
... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...
See full reviewManager
4.1676087754607 months ago
Verified
... I do struggle a bit too understand how it all works but the tech guys are great at walking me through it. ...
See full reviewJEFA DE RECEPCION
4.1676087757247 months ago
Verified
... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...
See full reviewJEFA DE RECEPCION
4.1676087758572 months ago
Verified
... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...
See full reviewJEFA DE RECEPCION
4.1676087759875 months ago
Verified
... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...
See full reviewJEFA DE RECEPCION
4.1676087761171 months ago
Verified
... Everything is perfect, I don't think there is anything that needs to be improved. Whenever I have had a problem, it has been resolved immediately. Bravo! ...
See full reviewJEFA DE RECEPCION
4.1676087762463 months ago
Verified
... They are very helpful and resolve any queries immediately! They explain how to solve the problem and send you photos so you don't get lost. ...
See full reviewMarketing Manager
4.1353507118608 months ago
Verified
... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...
See full reviewDirector of Operations
4.1030926474922 months ago
Verified
... Reliable and great functionality ...
See full reviewSystems and Connectivity Manager
4.1030926476329 months ago
Verified
... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...
See full reviewSystems and Connectivity Manager
4.1030926477666 months ago
Verified
... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...
See full reviewSystems and Connectivity Manager
4.1030926478999 months ago
Verified
... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...
See full reviewSales & Revenue
4.1030926480294 months ago
Verified
... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...
See full reviewSales & Revenue
4.1030926481593 months ago
Verified
... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...
See full reviewSales & Revenue
4.1030926482941 months ago
Verified
... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...
See full reviewSales & Revenue
4.1030926484218 months ago
Verified
... Faster technical response. at first the bot responds. But I´d personally rather speak with a real person. so, it will be great having available a hotline. ...
See full review
4.1030926485484 months ago
Verified
... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...
See full review
4.1030926486757 months ago
Verified
... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...
See full reviewReservas
4.1030926488019 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926489281 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926490621 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926492036 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926493403 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926494642 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926495874 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926497121 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926498436 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926499798 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926501075 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewReservas
4.1030926502356 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewrevenue executive
4.0708345859823 months ago
Verified
... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...
See full reviewrevenue executive
4.0708345861257 months ago
Verified
... Great Support from Christine! ...
See full reviewrevenue executive
4.0708345862713 months ago
Verified
... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...
See full reviewrevenue executive
4.0708345864147 months ago
Verified
... Great Support from Christine! ...
See full reviewrevenue executive
4.0708345865569 months ago
Verified
... She always assist me amazingly and resolved all the issue I encounter when using Siteminder. A polite one as well. Good job and keep it up please. ...
See full reviewFront Office Manager
4.0708345866861 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708345868239 months ago
Verified
... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...
See full reviewFront Office Manager
4.0708345869549 months ago
Verified
... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...
See full review
4.0708345870803 months ago
Verified
... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...
See full review
4.0708345872103 months ago
Verified
... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less confusion on what is connected. Using more how ...
See full reviewRevenue Manager
3.9740603937929 months ago
Verified
... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...
See full reviewRevenue Manager
3.9740603939307 months ago
Verified
... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...
See full reviewRevenue Manager
3.9740603940629 months ago
Verified
... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...
See full reviewReservations
3.9740603941913 months ago
Verified
... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...
See full reviewReservations
3.9740603943231 months ago
Verified
... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...
See full reviewReservations
3.9740603944482 months ago
Verified
... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...
See full reviewSales
3.941802330059 months ago
Verified
... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...
See full reviewSales
3.9418023301885 months ago
Verified
... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...
See full reviewReservation Executive
3.94180233032 months ago
Verified
... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...
See full reviewReservation Executive
3.9418023304503 months ago
Verified
... Chat Support Experience ...
See full reviewIngeniera Industrial
3.941802330578 months ago
Verified
... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...
See full reviewIngeniera Industrial
3.941802330709 months ago
Verified
... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...
See full reviewIngeniera Industrial
3.9418023308352 months ago
Verified
... Provide tutorials and self-help resources to help users get the most out of the channel and proactively resolve integration inconsistencies. ...
See full reviewGeneral Manager
3.9418023311208 months ago
Verified
... Ravi was very kind, helpful and profesional. He was able to help solve the issue we encountered in a timely manner. ...
See full reviewEcommerceCoordinator
3.9418023313814 months ago
Verified
... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very ...
See full reviewEcommerceCoordinator
3.9418023315143 months ago
Verified
... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very ...
See full reviewEcommerceCoordinator
3.9418023316439 months ago
Verified
... Distribution and support ...
See full reviewEcommerceCoordinator
3.9418023317772 months ago
Verified
... Distribution and support ...
See full reviewEcommerceCoordinator
3.9418023319052 months ago
Verified
... A wide variety of channels for distribution. The support team always in a good manner help you to solve or some times escalate if necessary. I have the experience to have the support of Vibha, very kind ...
See full reviewSenior Manager
3.9095442675172 months ago
Verified
... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...
See full reviewSenior Manager
3.9095442676434 months ago
Verified
... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...
See full reviewSenior Manager
3.9095442677688 months ago
Verified
... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...
See full review
3.9095442679073 months ago
Verified
... The service is always friendly, fast, and effective. We are very happy with all the services that SiteMinder offers and the human quality as well. ...
See full review
3.9095442680346 months ago
Verified
... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...
See full review
3.9095442681579 months ago
Verified
... The truth is that they are handling it perfectly. It will always be a plus to be able to serve people in a very agile manner, but they have nothing to worry about. ...
See full review
3.8772862037657 months ago
Verified
... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...
See full reviewAUDITOR DE INGRESOS
3.8772862038934 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support ...
See full reviewAUDITOR DE INGRESOS
3.8772862040214 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...
See full reviewAUDITOR DE INGRESOS
3.8772862041581 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great ...
See full reviewAUDITOR DE INGRESOS
3.8772862042914 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new source of income thanks to their service. They have never disappointed us with all their products and we will always be willing to expand our business relationship with you with all the projects that Soy Local is about to open, in addition to recommend ...
See full reviewJefa de Recepción y Reservas
3.8772862044228 months ago
Verified
... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...
See full reviewJefa de Recepción y Reservas
3.8772862045535 months ago
Verified
... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call where they give you a brief ...
See full reviewJefa de Recepción y Reservas
3.8772862046815 months ago
Verified
... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call where they give you a brief tour, in a very superficial ...
See full reviewReservations Manager
3.8772862048107 months ago
Verified
... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...
See full reviewReservations Manager
3.8772862049537 months ago
Verified
... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...
See full reviewReservations Manager
3.8772862050874 months ago
Verified
... Maybe just the wait time on the phone - Happy however either way as when phone is answered all my questions were answered. ...
See full reviewReservations Manager
3.8772862052147 months ago
Verified
... Raven was a star - answered all my questions and showed me step by step on how to action my request asap ...
See full reviewRevenue Manager
3.8772862053461 months ago
Verified
... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...
See full reviewRevenue Manager
3.8772862054775 months ago
Verified
... I like that the support team is very agile in assisting us with any requirements we have and in a precise manner. ...
See full reviewDirección de Ventas
3.8772862056119 months ago
Verified
... There are always opportunities to grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes find ourselves searching for information in ...
See full reviewDirección de Ventas
3.8772862057531 months ago
Verified
... There are always opportunities to grow and improve. Here are some suggestions: More complete documentation: Although support is excellent, we sometimes find ourselves searching for information in the official documentation. It would be beneficial if Siteminder could expand and improve its knowledge base, providing additional details and practical examples. This would help us resolve doubts without depending exclusively on direct support. Increased ...
See full reviewDirector of New Business Development
3.8450281413713 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281415024 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281416327 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281417604 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281418993 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281420292 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281421599 months ago
Verified
... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...
See full reviewDirector of New Business Development
3.8450281422883 months ago
Verified
... Efficient, address issues right away. ...
See full reviewDirector of New Business Development
3.8450281424194 months ago
Verified
... I appreciate SiteMinder's support. Alyssa, in particular, supported me a lot within a short time. Whatever I ask, she's got all answers right away. ...
See full reviewDirector of New Business Development
3.8450281425474 months ago
Verified
... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...
See full reviewDirector of New Business Development
3.8450281426815 months ago
Verified
... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...
See full reviewReceptionist
3.8450281428132 months ago
Verified
... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...
See full reviewReceptionist
3.8450281429443 months ago
Verified
... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...
See full reviewReceptionist
3.8450281430757 months ago
Verified
... Great clear instruction, talked through each step of the way, problem solved in minimum time. Michelle was very helpful and patient. ...
See full reviewAdscripta a Gerencia
3.8450281432038 months ago
Verified
... The ease of use of the channel manager, the good customer service via chat, the ease of connecting new channels. ...
See full reviewReservation Team Leader
3.8127700788269 months ago
Verified
... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...
See full reviewReservation Team Leader
3.8127700789677 months ago
Verified
... Fast response in connection to the problem arise in a reservation which did not flow down in Opera PMS and it is really helpful ...
See full reviewReservation Team Leader
3.8127700791092 months ago
Verified
... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...
See full reviewIT-manager
3.8127700792391 months ago
Verified
... 1. The only online booking interface for Direct Book via PayPal doesn't work in my country, so I can't receive online payments 2. Limited support setting new channels up in Channel Manager (of ...
See full reviewFront Office Manager
3.8127700793757 months ago
Verified
... I like SiteMinder as the live agents in the chat are always helpful! They can solve my problem at anytime. ...
See full reviewJefe de alojamiento
3.8127700795046 months ago
Verified
... Excellent support tool for my hotel. ...
See full reviewDistribution Manager
3.7482539506116 months ago
Verified
... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...
See full reviewDistribution Manager
3.7482539507564 months ago
Verified
... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...
See full reviewDistribution Manager
3.748253950886 months ago
Verified
... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...
See full reviewSales Director
3.7482539511391 months ago
Verified
... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...
See full reviewReservations Manager
3.683737822242 months ago
Verified
... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...
See full reviewReservations Manager
3.6837378223843 months ago
Verified
... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...
See full reviewReservations Manager
3.6837378225291 months ago
Verified
... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...
See full reviewReservations Manager
3.6837378226553 months ago
Verified
... Every time I contact Siteminder, each one of their representatives have been very friendly, professional, and knowledgeable. If the issue cannot be resolved immediately, they are quick to follow up. ...
See full reviewEcommerce Manager
3.6837378227849 months ago
Verified
... The technical issue will be clear with confirmation on the same hours. Thank you and professionals looking for reliability, performance, and ease of use. I highly recommend it for anyone in need of support ...
See full reviewEcommerce Supervisor
3.6837378229111 months ago
Verified
... He is very friendly and responsive in solving problems. I would choose 5 stars if i could. Thank you Mas Abeth. ...
See full reviewDra Comercial
3.6837378230511 months ago
Verified
... Sachim was friendly, helpful and very patient . The problem was sorted out easily thanks to him/her. Good job ...
See full reviewReception
3.6514797586615 months ago
Verified
... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...
See full reviewHead of Distribution & Digital Marketing
3.5869636297558 months ago
Verified
... Very quick responses once you click the "Talk to a person" on Channel Manager page. I experienced many Support Team members and they offered the same service which is quick, and informative. They are ...
See full reviewHead of Distribution & Digital Marketing
3.5869636298831 months ago
Verified
... Very quick responses once you click the "Talk to a person" on Channel Manager page. I experienced many Support Team members and they offered the same service which is quick, and informative. They are ...
See full reviewAssistant Reservations Manager
3.490189436458 months ago
Verified
... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...
See full reviewAssistant Reservations Manager
3.4901894365827 months ago
Verified
... Aside from the booking engine itself, all agents are very helpful and accommodation. They are willing to assist you and provide answers to your questions. ...
See full review
3.4901894367272 months ago
Verified
... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...
See full review
3.4901894368754 months ago
Verified
... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...
See full reviewRevenue Manager
3.4901894370053 months ago
Verified
... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...
See full reviewRevenue Manager
3.4901894371296 months ago
Verified
... Contact us for help with Airbnb integration ...
See full reviewRevenue Manager
3.4901894372555 months ago
Verified
... This time, nothing. They helped me in my language, which is appreciated when connecting to the chat and to better understand the steps to follow. ...
See full reviewRevenue Manager
3.4901894373828 months ago
Verified
... Being able to be attended to by a person, even if it is via chat, immediately. Explanatory videos improve understanding of the process. ...
See full reviewGerente de Reservaciones
3.4901894375142 months ago
Verified
... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...
See full reviewGerente de Reservaciones
3.4901894376374 months ago
Verified
... Everything works very well, perhaps more training for integration with the PSM. The solution time in some cases is a bit slow. ...
See full reviewDistribution Executibe
3.457931373249 months ago
Verified
... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to ...
See full reviewDistribution Executibe
3.457931373377 months ago
Verified
... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to ...
See full reviewDistribution Executibe
3.4579313735081 months ago
Verified
... Abeth has been incredibly helpful in addressing the issue at hand, and they have assured me that they will continue to provide support until the problem is completely resolved. Their dedication to assisting ...
See full reviewReservation
3.4256733091312 months ago
Verified
... Outstanding support from SiteMinder! The agent was prompt, knowledgeable, and efficiently resolved our issue. Their clear instructions made the setup process seamless. I highly recommend their ...
See full reviewReservation
3.4256733092589 months ago
Verified
... There are no drawbacks, as the customer service agent consistently delivers exceptional support and strives to provide thebest possible service. ...
See full reviewGerente de Mercadeo
3.4256733093825 months ago
Verified
... Sometimes the system is a bit slow, and it is difficult to log in, or they don't give us accurate data. ...
See full review
3.4256733095102 months ago
Verified
... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...
See full review
3.4256733096345 months ago
Verified
... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...
See full review
3.4256733097588 months ago
Verified
... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...
See full reviewE-COMMERCE EXECUTIVE
3.3934152453741 months ago
Verified
... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...
See full reviewE-COMMERCE EXECUTIVE
3.3934152455037 months ago
Verified
... I find it easier to access everything through site minder and all the person in charge is very helpful and willing to do extra miles ...
See full review
3.3934152457602 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times ...
See full review
3.3934152458867 months ago
Verified
... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...
See full review
3.3934152460163 months ago
Verified
... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...
See full review
3.3934152461608 months ago
Verified
... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...
See full review
3.3934152464195 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow ...
See full review
3.3934152465472 months ago
Verified
... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...
See full reviewAccommodation Manager
3.3611571821584 months ago
Verified
... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...
See full reviewAccommodation Manager
3.3611571823249 months ago
Verified
... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...
See full reviewOperation Manager
3.3611571825078 months ago
Verified
... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...
See full review
3.3611571826598 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full review
3.3611571827886 months ago
Verified
... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...
See full review
3.3611571829163 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full review
3.3611571830503 months ago
Verified
... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...
See full review
3.3611571831915 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full reviewresponsable administracion
3.3611571834595 months ago
Verified
... great attention ...
See full reviewresponsable administracion
3.3611571835872 months ago
Verified
... Nothing, very quick service, in managing the incident, thank you very much! If I had known, I would have called before, I thought it was an error in the address. ...
See full reviewresponsable administracion
3.3611571837101 months ago
Verified
... great attention ...
See full reviewresponsable administracion
3.3611571838441 months ago
Verified
... Vibha's attention. I was able to resolve a problem that Airbnb was unable to answer right away thanks to Vibha. Her kindness and attention were unbeatable. Thank you very much once again. ...
See full reviewresponsable administracion
3.3611571839718 months ago
Verified
... great attention ...
See full reviewowner
3.3288991195785 months ago
Verified
... Siteminder support and follow up is great ...
See full reviewowner
3.3288991197024 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewowner
3.328899119829 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewReservation Manager
3.2643829909192 months ago
Verified
... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...
See full reviewReservation Manager
3.2643829910637 months ago
Verified
... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...
See full reviewReservation Manager
3.2643829912097 months ago
Verified
... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...
See full reviewReservation Manager
3.2643829913381 months ago
Verified
... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...
See full reviewSales Director
3.2643829914688 months ago
Verified
... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start over again. Although the issue always gets fixed, it would help to ease ...
See full reviewSales Director
3.2643829915972 months ago
Verified
... I think the chat-bot support could be improved with quicker response times. Sometimes the chats time out and makes you start over again. Although the issue always gets fixed, it would help to ease ...
See full reviewFD
3.2321249272077 months ago
Verified
... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and implement in the channel manager? This would help us optimize some of our distribution tasks, review other options and forms of integration. Some existing ...
See full reviewOperations Manager
3.1676087983117 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676087984416 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676087985689 months ago
Verified
... Great service and support team - 10/10. ...
See full reviewOperations Manager
3.1676087986989 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.167608798828 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676087989677 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewE-commerce
3.1676087990987 months ago
Verified
... Excellent system, but above all the attention. ...
See full reviewE-commerce
3.1676087992257 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewE-commerce
3.16760879935 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewE-commerce
3.1676087994754 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewE-commerce
3.1676087995983 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewE-commerce
3.1676087997274 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewChannel & Distribution Manager
3.1353507353386 months ago
Verified
... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to set something new up, or understanding why something has happened out of the ordinary. They fully ...
See full reviewFD
3.0063184774007 months ago
Verified
... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...
See full reviewRevenue analyst
2.9740604130134 months ago
Verified
... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...
See full reviewExecutive Revenue Management
2.9418023486238 months ago
Verified
... Customer Support On Top - Alyssa ...
See full reviewExecutive Revenue Management
2.9418023487519 months ago
Verified
... The team consistently goes above and beyond to resolve issues quickly and professionally. Every interaction has been smooth, with prompt responses and clear communication ...
See full reviewExecutive Revenue Management
2.9418023488908 months ago
Verified
... The team consistently goes above and beyond to resolve issues quickly and professionally. Every interaction has been smooth, with prompt responses and clear communication ...
See full reviewOwner
2.9418023490211 months ago
Verified
... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always ...
See full reviewOwner
2.9418023491558 months ago
Verified
... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on ...
See full reviewOwner
2.9418023492861 months ago
Verified
... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on ...
See full reviewSales
2.9418023494198 months ago
Verified
... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...
See full reviewSales
2.9418023495497 months ago
Verified
... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...
See full reviewSales
2.9418023496845 months ago
Verified
... All is amazing, all issues i have encountered are small issues on not knowing the product well. But they support team is amazing such as Damini who is the best. ...
See full reviewSales
2.9418023498092 months ago
Verified
... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...
See full reviewSales
2.941802349932 months ago
Verified
... All is amazing, all issues i have encountered are small issues on not knowing the product well. But they support team is amazing such as Damini who is the best. ...
See full reviewGroup Distribution Manager
2.9095442855429 months ago
Verified
... Automation in channel manager mapping and enterprise reporting could be improved to assist client with their day to day task. ...
See full reviewReceptionist
2.9095442856698 months ago
Verified
... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...
See full reviewReceptionist
2.9095442858031 months ago
Verified
... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...
See full reviewReceptionist
2.9095442859521 months ago
Verified
... Always get help via online message with the support team. My problems can be solved instantly within a few hours. ...
See full reviewHotel Operations Manager
2.9095442860943 months ago
Verified
... Good interface yet questionable service ...
See full reviewHotel Operations Manager
2.9095442862183 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed ...
See full reviewHotel Operations Manager
2.9095442863448 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements in usability and customer support would make it much stronger and more reliable for clients who depend on timely ...
See full reviewHotel Operations Manager
2.9095442864684 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions ...
See full reviewHotel Operations Manager
2.9095442865968 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major ...
See full reviewHotel Operations Manager
2.9095442867253 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolution ...
See full reviewAgencia de Markegint
2.8127700933009 months ago
Verified
... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...
See full reviewRevenue
2.8127700934267 months ago
Verified
... The booking grid could be improved by displaying the rates as well. When there is an error and an xml is requested it takes ages!! When you enter minimum stays or prices you could also improve the ...
See full reviewRevenue
2.8127700935484 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewE-Commerce Manager
2.748253964639 months ago
Verified
... Timing, understand the issue well, friendly, give more insight, easy access, friendly and managed to solve easily. user friendly platform. ...
See full reviewManager
2.7482539647719 months ago
Verified
... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...
See full reviewAssistant Director of Sales
2.7159959003778 months ago
Verified
... SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume ...
See full reviewE-Commerce Manager
2.7159959004984 months ago
Verified
... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...
See full reviewE-Commerce Manager
2.7159959006261 months ago
Verified
... Stability on system. Provide THAI language support in weekend and night time will be appreciated. Provide training and updates to partner at least once per quarter. ...
See full reviewE-Commerce Manager
2.7159959007519 months ago
Verified
... There are support 24 hours and prompt reply. Support team have knowledge and able to advise solution to fix problem. ...
See full reviewBookings Coordinator
2.7159959008751 months ago
Verified
... I was talking to Elena Alonso who was very kind and she solve our problem so fast giving us solutions for our problem. ...
See full reviewEcommerce
2.7159959010069 months ago
Verified
... They train every week and have many apps that complement the use of AI to provide better responses to the public. In addition to implementing other improvement and optimization tools ...
See full reviewAssistant Ecommerce Manager
1.3611571914557 months ago
Verified
... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...
See full reviewAssistant Ecommerce Manager
1.3611571915834 months ago
Verified
... SiteMinder Review ...
See full reviewAssistant Ecommerce Manager
1.3611571917085 months ago
Verified
... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...
See full reviewAssistant Ecommerce Manager
1.3611571918332 months ago
Verified
... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...
See full reviewAssistant Ecommerce Manager
1.361157191959 months ago
Verified
... User friendlly, Easy to use, Helpful staff. The SiteMinder system is very easy to use, user friendly system. The support team are very helpful to assist to any question we have. Thank you. ...
See full reviewAssistant Ecommerce Manager
1.3611571921016 months ago
Verified
... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...
See full reviewAssistant Ecommerce Manager
1.3611571922248 months ago
Verified
... Sometimes line busy to call Hope the support staff agent line is not busy to assist us. So we do not have to wait in the phone line too long. Thank you. ...
See full reviewAssistant Ecommerce Manager
2.6837378375105 months ago
Verified
... I hope the support staff agent line isn't too busy to assist us. So we don't have to wait in the phone queue for too long. Thank you. ...
See full reviewEcommerce Department
1.0063184828035 months ago
Verified
... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...
See full reviewEcommerce Department
1.0063184829335 months ago
Verified
... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...
See full reviewEcommerce Department
1.0063184830619 months ago
Verified
... SiteMinder system is extremely simple to use and user-friendly. The support team is quite helpful in answering any questions we have. Thank you. ...
See full reviewEcommerce Department
1.0063184831937 months ago
Verified
... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...
See full reviewEcommerce Department
1.0063184833188 months ago
Verified
... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...
See full reviewEcommerce Department
1.0063184834435 months ago
Verified
... I hope the support staff agent line is not too busy to help us. So we won't have to wait in the phone queue for too long. Thank you. ...
See full reviewSales Manager
2.6837378384088 months ago
Verified
... - Easy to use - Efficient customer support - Quick update in all OTA channels - regular upgrade or mantaince. ...
See full reviewSales Manager
2.6837378385391 months ago
Verified
... - More function on Booking Button - high cost compare to other channels manger - regular sales call to maintain relationship - to slove the overbook situation when one inventory but two bookings ...
See full reviewCluster revenus manager
2.5869636451288 months ago
Verified
... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...
See full reviewCluster revenus manager
2.5869636452703 months ago
Verified
... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...
See full reviewCluster revenus manager
2.5869636454085 months ago
Verified
... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...
See full reviewCluster revenus manager
2.5869636455328 months ago
Verified
... She very helpful, friendly and polite. She also response very fast when we have contact. We are appreciating it about coworking with her. ...
See full reviewCluster revenus manager
2.5869636456549 months ago
Verified
... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...
See full reviewCluster revenus manager
2.5869636457788 months ago
Verified
... Good suggest and helpful ...
See full reviewHotel Manager
2.5869636459043 months ago
Verified
... The Channel Manager, Tech Support and service of the agent Katrina was a great help. Thank you. Provided necessary help. ...
See full reviewE-Commerce Manager
2.586963646154 months ago
Verified
... Friendly user which the dashboard is clear and interface is simple. The Online Help is super where I can look for help instantly. ...
See full reviewE-Commerce Manager
2.5869636462795 months ago
Verified
... Friendly user which the dashboard is clear and interface is simple. The Online Help is super where I can look for help instantly. ...
See full reviewRevenue and Distribution Consultant
2.5869636464128 months ago
Verified
... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual ...
See full reviewRevenue and Distribution Consultant
2.5869636465408 months ago
Verified
... Channel Distribution Reporting ...
See full reviewE-commerce manager
2.5869636466771 months ago
Verified
... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...
See full reviewCustomer Experience Development Manager
2.5869636468041 months ago
Verified
... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...
See full reviewOnline Marketing Supervisor
2.5869636469276 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewReservation Agent
2.5869636470497 months ago
Verified
... I would like to recommend to setting up with the live agent chatting on the platform of SiteMinder’s Channel Manager, so it is easy when we have any problem in urgent able to ask the questions to ...
See full reviewReservation Agent
2.5869636471767 months ago
Verified
... I would like to recommend to setting up with the live agent chatting on the platform of SiteMinder’s Channel Manager, so it is easy when we have any problem in urgent able to ask the questions to ...
See full reviewE Commerce Manager
2.5869636473003 months ago
Verified
... SiteMinder is friendly user for hotel part. easy to upload rate and inventory. Support team is helpful & kind. easy to call & contact ...
See full reviewE Commerce Manager
2.5869636474261 months ago
Verified
... Nothing. I am much appreciated. Thank you for the support. n ...
See full reviewE Commerce Manager
2.5869636475489 months ago
Verified
... SiteMinder is friendly user for hotel part. easy to upload rate and inventory. Support team is helpful & kind. easy to call & contact ...
See full reviewRevenue and Distribution Manager Asia
2.5869636476714 months ago
Verified
... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...
See full reviewRevenue and Distribution Manager Asia
2.5869636477964 months ago
Verified
... It would be appreciated if a full sync button could be implemented for synchronizing the rates and inventory of each channel, instead of informing the SiteMinder team to proceed with the full sync, ...
See full reviewRevenue manager
2.5869636479219 months ago
Verified
... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...
See full reviewHotel Manager
2.5547055835357 months ago
Verified
... Some support agents are not as helpful at times needing to repeat same issues repetitively. If the emails that show the case number could show the previous convesation, that would be a significant ...
See full reviewHotel Manager
2.5547055836746 months ago
Verified
... Some support agents are not as helpful at times needing to repeat same issues repetitively. If the emails that show the case number could show the previous convesation, that would be a significant ...
See full reviewHotel Manager
2.5547055837985 months ago
Verified
... -The response time is usually quick- Alyssa was helpful in her response with screenshots and directions. -Ease of inputting restrictions ...
See full reviewRevenue Management
2.5547055840468 months ago
Verified
... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...
See full reviewGlobal Relationship Manager
2.5547055841726 months ago
Verified
... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in providing her knowledge ...
See full reviewGlobal Relationship Manager
2.5547055842985 months ago
Verified
... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in providing her knowledge and assistance to provide the best solutions and outcome for the client. As our appointed GDS Market Manager Lata is always supportive ...
See full reviewGlobal Relationship Manager
2.5547055844314 months ago
Verified
... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in ...
See full reviewGlobal Relationship Manager
2.5547055845583 months ago
Verified
... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in ...
See full reviewSales
2.5224475201717 months ago
Verified
... Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick. ...
See full reviewCluster Revenue
2.5224475203009 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their support ...
See full reviewManager, Yield & Revenue
2.5224475204286 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue ...
See full reviewManager, Yield & Revenue
2.5224475205675 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes ...
See full reviewManager, Yield & Revenue
2.522447520693 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes webinars that the hoteliers could join to learn about strategies or business trend, it likes to refresh the system training 10. Provide ...
See full reviewGeneral manager
2.5224475208147 months ago
Verified
... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...
See full reviewGeneral manager
2.5224475209409 months ago
Verified
... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...
See full reviewGeneral manager
2.5224475210626 months ago
Verified
... Customer support email should be reply to guest question within a day or as soon as possible so hotel can fix problem faster. ...
See full reviewGeneral Manager
2.4901894567992 months ago
Verified
... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to hoteliers' needs. Customer support ...
See full reviewGeneral Manager
2.4901894569325 months ago
Verified
... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to hoteliers' needs. Customer support is another strong point for SiteMinder. Their team is responsive and knowledgeable ...
See full reviewDigital marketing Manager
2.4901894570617 months ago
Verified
... The staff provided good advice. ...
See full reviewOwner/manager
2.4901894571935 months ago
Verified
... Amazing individualized service, from setting up to all day everyday. ...
See full reviewOwner/manager
2.4901894573253 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend SiteMinder ...
See full reviewOwner/manager
2.4901894574526 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend SiteMinder ...
See full reviewOwner/manager
2.4901894575918 months ago
Verified
... Amazing individualised service, from setting up to all day everyday. ...
See full reviewOwner/manager
2.490189457721 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...
See full reviewOwner/manager
2.4901894578483 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...
See full reviewOwner/manager
2.4901894579828 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...
See full reviewOwner/manager
2.4901894581104 months ago
Verified
... Amazing individualised service, from setting up to all day everyday. ...
See full reviewOwner/manager
2.4901894582404 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder enough. In my opinion they are a company as equally invested in supporting ...
See full reviewFD
2.490189458374 months ago
Verified
... I have used SiteMinder for many years, I like SiteMinder because it can help me manage room inventory, rates, and any restrictions easily. It is convenient to work from anywhere because it is mobile friendly. We can chat with SiteMinder Hotel Support in realtime ...
See full reviewSenior Manager, Revenue Manager
2.4901894585047 months ago
Verified
... Their payment gateway for Booking Engine might need a little bit of flexibility, although I would understand the restriction in place but by having the flexibility or maybe more partners would help ...
See full review
2.490189458632 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish and polished, helping us to impress potential guests. Overall, SiteMinder’s tools have streamlined our operations, improved our guest experience, and enhanced our online image. The Website Builder makes it simple to create a stylish and professional-looking website, even without design experience, ensuring our online presence is always impressive. Finally, SiteMinder’s Customer Support is excellent. Their live chat option connects us with responsive ...
See full reviewCluster IT Manager
2.4579313942481 months ago
Verified
... SiteMinder provides all solutions the hotel needs , the products are easy to use , with intuiative SiteMinder provides all solutions the hotel needs, the products are easy to use, with intuitive design. SiteMinder can also interface well with the Opera Cloud PMS with help us to connect and distribute to room rate to OTAs using Channel Manager that significantly save time for reservations ...
See full reviewCluster IT Manager
2.457931394375 months ago
Verified
... Total solution for Hotel ecommerce ...
See full reviewCluster IT Manager
2.4579313945105 months ago
Verified
... SiteMinder provides all solutions the hotel needs , the products are easy to use , with intuiative SiteMinder provides all solutions the hotel needs, the products are easy to use, with intuitive design. SiteMinder can also interface well with the Opera Cloud PMS with help us to connect and distribute to room rate to OTAs using Channel Manager that ...
See full reviewOwner/mansager
2.4579313946401 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewOwner/mansager
2.4579313947659 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewOwner/mansager
2.4579313948925 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewOwner/mansager
2.4579313950157 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewOwner/mansager
2.457931395137 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewOnline Marketing
2.457931395258 months ago
Verified
... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...
See full reviewOnline Marketing
2.457931395389 months ago
Verified
... The system is easy to use, not complicate. Support staff work quickly and solve problems quickly. Account owners work quickly and help them all the time. ...
See full reviewSale manager
2.4579313955171 months ago
Verified
... All functions in channel manager that I always use it. And active support team to find out the solutions. fast action to response the partner ...
See full reviewSale manager
2.4579313956399 months ago
Verified
... All functions in channel manager that I always use it. And active support team to find out the solutions. fast action to response the partner ...
See full reviewDigital Marketing Manager
2.4579313957661 months ago
Verified
... None one area where SiteMinder could improve is in enhancing its reporting and analytics features. While the platform provides essential data, offering more customizable and in-depth reporting options would help ...
See full reviewSenior Villa Manager
2.4579313958927 months ago
Verified
... Good Service from support ...
See full reviewSenior Villa Manager
2.4579313960282 months ago
Verified
... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...
See full reviewSenior Villa Manager
2.457931396172 months ago
Verified
... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...
See full reviewSenior Villa Manager
2.4579313963138 months ago
Verified
... Time to work in Thailand of On Boarding Team which make us delay like that we registered on Friday and we have wait until next Monday for their working time, so we missed to sale 2-3 days. ...
See full reviewSenior Villa Manager
2.4579313964542 months ago
Verified
... Time to work in Thailand of On Boarding Team which make us delay like that we registered on Friday and we have wait until next Monday for their working time, so we missed to sale 2-3 days. ...
See full reviewDirector of Sales
2.4579313965819 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewDirector of Sales
2.4579313967089 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewDirector of Sales
2.4579313968395 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewDirector of Revenue
2.4579313969624 months ago
Verified
... Fast and efficient delivery of data. Provides notification whenever problems occurs with travel agent partner. Can multiple users at the same time with no problems. Updates system with new useful ...
See full reviewAdministrador de hotel
2.4579313970915 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant mapping is crucial. Indeed, our risk of overbooking is higher, and in the face of this episode so feared by all hoteliers, SiteMinder has once again shown its professionalism ...
See full reviewAdministrador de hotel
2.4579313972222 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double ...
See full reviewGM
2.4579313973477 months ago
Verified
... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...
See full reviewManager
2.4579313974776 months ago
Verified
... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...
See full reviewReservations Supervisor
2.4256733330974 months ago
Verified
... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...
See full reviewReservations Supervisor
2.4256733332258 months ago
Verified
... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...
See full reviewReservations Supervisor
2.4256733333498 months ago
Verified
... The support from Philippines is very systematic and me being a Filipino, I can speak to them in our language but I understand that they are supposed to respond in English. ...
See full reviewReservations Supervisor
2.4256733334838 months ago
Verified
... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...
See full reviewGerente General
2.4256733336257 months ago
Verified
... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...
See full reviewGerente General
2.4256733337571 months ago
Verified
... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...
See full reviewGerente General
2.4256733338945 months ago
Verified
... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...
See full reviewGerente General
2.4256733340226 months ago
Verified
... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...
See full reviewGerente General
2.4256733341517 months ago
Verified
... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...
See full reviewGerente General
2.4256733342805 months ago
Verified
... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...
See full reviewE-Commerce Manager
2.3611572053752 months ago
Verified
... I've had a great experience using Siteminder's platform.The Channel Manager is incredibly stable, and its simplicity makes it very easy to use whether you're a beginner or an experienced user. The integration with multiple channels works seamlessly, which saves a lot of time and effort.The Booking Engine design is also impressive sleek, user friendly, and visually appealing. It’s intuitive for guests to navigate, which improves the booking experience and ultimately conversion rates.Overall, I highly recommend SiteMinder for its reliability, ease ...
See full reviewE-Marketing Manager
2.3611572055145 months ago
Verified
... The SiteMinder Channel Manager is user friendly and there are a lot of OTAs to connect with and realtime update ...
See full reviewEcommerce Supervisor
2.3611572056541 months ago
Verified
... Plesae add tool for BAR chart for hotel managed their BAR not based on occoupancy and connected to PMS system, hence they can easy to go 1 tools only to modify all the price instead one by one and ...
See full reviewEcommerce Supervisor
2.3611572057934 months ago
Verified
... Plesae add tool for BAR chart for hotel managed their BAR not based on occoupancy and connected to PMS system, hence they can easy to go 1 tools only to modify all the price instead one by one and ...
See full reviewHotel Manager
2.3611572059308 months ago
Verified
... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...
See full reviewGM
2.3288991415442 months ago
Verified
... Great system and very responsive to calls for help ...
See full reviewGM
2.3288991416745 months ago
Verified
... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...
See full reviewGM
2.3288991418119 months ago
Verified
... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...
See full reviewFront Office Manager
2.3288991419459 months ago
Verified
... We are using Siteminder's Channel Manager product. It is easy to use and straight forward. Support is seamless whenever you need one especially from Alvin Lin. ...
See full reviewFront Office Manager
2.3288991420759 months ago
Verified
... We are using Siteminder's Channel Manager product. It is easy to use and straight forward. Support is seamless whenever you need one especially from Alvin Lin. ...
See full reviewFront Office Manager
2.328899142208 months ago
Verified
... Tech Support Assistant ...
See full reviewDOSMq
2.3288991423417 months ago
Verified
... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...
See full reviewDOSMq
2.3288991424825 months ago
Verified
... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...
See full reviewDOSMq
2.3288991426277 months ago
Verified
... Some of the articles in support seem to be outdated to the version of the program I use. Quite frustrating when you just want the issue resolved asap. Support team always very helpful though when I ...
See full reviewSales & MArketing Manager
2.2966410782527 months ago
Verified
... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...
See full reviewGerente
2.2966410783841 months ago
Verified
... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...
See full reviewCluster Reservation and Revenue Manager
2.2643830140035 months ago
Verified
... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...
See full reviewCluster Reservation and Revenue Manager
2.2643830141364 months ago
Verified
... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...
See full reviewCluster Reservation and Revenue Manager
2.2643830142727 months ago
Verified
... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...
See full reviewCluster Reservation and Revenue Manager
2.2643830143989 months ago
Verified
... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...
See full reviewRevenue Manager
2.2643830145285 months ago
Verified
... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn makes me want to use more of SiteMinder's different products. This would make me want to use more of SiteMinder's different products if the price was within the budget. Also, SiteMinder can set different inventory quantities and different price strategies on different dates and different channels, which I think is great. If you make good use of SiteMinder's functions, you can do a lot of things you want to do. SiteMinder's customer service team is also very professional ...
See full reviewSenior House Manager
2.264383014655 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830147812 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830149156 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830150519 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830151938 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830153203 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830154473 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewSenior House Manager
2.2643830155742 months ago
Verified
... Account Set Up & Assistance with Channel Plus ...
See full reviewDirector of Ecommerce
2.2643830157027 months ago
Verified
... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...
See full reviewEcommerce
2.2321249513168 months ago
Verified
... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...
See full reviewGerente de ventas
2.2321249514475 months ago
Verified
... Perhaps the area of opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is ...
See full reviewGerente de ventas
2.2321249515789 months ago
Verified
... Perhaps the area of opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is difficult to be able to talk ...
See full reviewGerente de ventas
2.2321249517044 months ago
Verified
... Perhaps the area of opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is difficult ...
See full reviewGerente de ventas
2.2321249518287 months ago
Verified
... We have been very satisfied with the 2 tools we work with, it makes our processes easier and allows us to provide a better service to our clients. ...
See full reviewGerente de ventas
2.232124951968 months ago
Verified
... Perhaps the area of opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is ...
See full reviewGerente de ventas
2.2321249520957 months ago
Verified
... Perhaps the area of opportunity would be in the matter of when help is requested, facilitating dealing directly with a real person and not with a robot. When you ask for help via chat, it is ...
See full reviewWeb developer
2.1676088231952 months ago
Verified
... Customer service is fast, friendly and helpful. Channel Manager is easy to connect, most of the information is easy to understand. ...
See full reviewWeb developer
2.1676088233259 months ago
Verified
... Customer service is fast, friendly and helpful. Channel Manager is easy to connect, most of the information is easy to understand. ...
See full reviewE-Commerce Manager
2.13535075894 months ago
Verified
... The Channel Manager is incredibly intuitive, allowing seamless integration with multiple OTAs. It ensures our room inventory is updated in real-time, reducing the risk of over bookings or ...
See full reviewRevenue Analyst
2.1353507590674 months ago
Verified
... Real-Time Availability and Rate Management; it ensures that our inventory is always accurate across all OTAs, reducing the risk of over bookings and manual errors. ...
See full reviewe-Distribution Manager
2.1353507592044 months ago
Verified
... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in ...
See full reviewe-Distribution Manager
2.1353507593373 months ago
Verified
... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in ...
See full reviewCluster E-Commerce Executive
2.1353507594702 months ago
Verified
... It would be great if also had a tab that could show the submission report which shows the history of rate, inventory, and room type that was sent to the partner and can be selected on the date. It would be easy for us to submission and the failed ...
See full reviewCluster E-Commerce Executive
2.1353507596035 months ago
Verified
... The Channel Manager stands out with its ability to seamlessly integrate with over 400 OTAs and direct booking platforms, ensuring real-time updates to room availability and pricing. This has drastically reduced over bookings by 90% and improved our operational efficiency. The mapping tools were easy ...
See full reviewE-Commerce
2.1353507597379 months ago
Verified
... The prompt and efficient customer service made the entire process hassle-free. ...
See full reviewE-Commerce Manager
2.1353507598854 months ago
Verified
... SiteMinder is excellent overall, but improving response times from the support team would greatly enhance the experience. Faster assistance, especially during critical moments, would make an already ...
See full reviewE-commerce Specialist
2.1353507600183 months ago
Verified
... The platform performs exceptionally well, but faster support responses during critical periods would be appreciated. Timely assistance is essential for resolving urgent issues, and enhancing this ...
See full reviewE-commerce Executive
2.1353507601464 months ago
Verified
... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...
See full reviewE-commerce Executive
2.135350760277 months ago
Verified
... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...
See full reviewSales Administrator
2.0708346313713 months ago
Verified
... Customer service is easy to reach. They respond quickly and ensure the issues are resolved. Thank you for your help, Alyssa! ...
See full reviewSales Administrator
2.0708346314919 months ago
Verified
... Customer service is easy to reach. They respond quickly and ensure the issues are resolved. Thank you for your help, Alyssa! ...
See full reviewSenior Assistant Manager
2.0708346316237 months ago
Verified
... - Friendly user- Couldn't ask more just very straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in double bookings or incorrect rate ...
See full reviewVilla Manager
2.0708346317481 months ago
Verified
... Outstanding customer service ...
See full reviewVilla Manager
2.0708346318731 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewVilla Manager
2.0708346320034 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewVilla Manager
2.0708346321334 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewVilla Manager
2.0708346322637 months ago
Verified
... Outstanding customer service ...
See full reviewAssistance Manager
2.0708346323966 months ago
Verified
... When there was a problem, the hotel contacted support and received quick assistance, solutions, and advice, which enabled the work to proceed correctly. ...
See full reviewAssistance Manager
2.0708346325254 months ago
Verified
... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...
See full reviewReservation manager
2.0708346326501 months ago
Verified
... It is very difficult to contact support It is very difficult to contact support. I always have to wait on hold for more than 10 minutes, and sometimes no one answers the call at all. ...
See full reviewRevenue Manager
2.0708346327767 months ago
Verified
... I like that its easy to talk to a support agent who understands the problem and can get solutions quickly. ...
See full reviewRevenue Manager
2.0708346329043 months ago
Verified
... I like that its easy to talk to a support agent who understands the problem and can get solutions quickly. ...
See full reviewHotel Manager&Marketing
2.0708346330317 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewHotelManager&Marketing
2.0708346331635 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewHotel Manager&Marketing
2.0708346332904 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewHotel Manager&Marketing
2.0708346334181 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewHotel Manager&Marketing
2.0708346335417 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewHotel Manager&Marketing
2.0708346336675 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewHotel Manager&Marketing
2.070834633803 months ago
Verified
... Please improve the system. The Channel Manager system is easy to use and is a central control point for both prices and available rooms. It is also very easy to use. ...
See full reviewVice President of Revenue Management
2.0385765694347 months ago
Verified
... SiteMinder’s Channel Manager offers revenue practitioners like me and my team, a centralized control over all distribution channels, with realtime updates for rates and room availability. It also automated inventory management with seamless integration with our Property Management System. Its advanced reporting and analytics provide us with insights into channel performance ...
See full reviewRoom Division Manager
2.0385765695721 months ago
Verified
... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...
See full reviewRoom Division Manager
2.0385765696953 months ago
Verified
... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...
See full reviewRoom Division Manager
2.03857656982 months ago
Verified
... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...
See full reviewRevenue & Distributionanager
2.0063185054305 months ago
Verified
... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...
See full reviewGroup Ecommerce Manager
2.0063185055574 months ago
Verified
... 1.Designed to be user-friendly for new users, with automatic rate updates for up to 365 days. 2. A comprehensive insight report for analysts, covering booking pace and booking performance data ...
See full reviewDirector of Revenue
2.0063185056784 months ago
Verified
... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...
See full reviewAssistant Director of Revenue
2.0063185058023 months ago
Verified
... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...
See full reviewAssistant Director of Revenue
2.0063185059248 months ago
Verified
... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...
See full reviewAssistant Director of Revenue
2.0063185060484 months ago
Verified
... Better extend the service time of mandarin speaking of customer service Please extend time line from reservation Verification code required. ...
See full reviewAssistant Director of Revenue
2.006318506172 months ago
Verified
... Easy to use to upload rate to all online channels , Customer service staff is friendly and usually answers questions quickly. ...
See full reviewAssistant Director of Revenue
2.0063185063109 months ago
Verified
... Better extend the service time of mandarin speaking of customer service Please extend time line from reservation Verification code required. ...
See full reviewRevenue Management
2.0063185064352 months ago
Verified
... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be hard to notice. I would prefer clearer and more prominent notifications to make ...
See full reviewEcommerce Manager
1.9418023775265 months ago
Verified
... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...
See full reviewSales - Ecommerce
2.0063185066823 months ago
Verified
... SiteMinder helps me to control room allotment to maximize revenue. real time update room and rates. It can provide insights into booking trends, occupancy rates, and revenue performance. ...
See full reviewGeneral manager
2.0063185068082 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewGeneral manager
2.0063185069332 months ago
Verified
... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...
See full reviewE-Commerce & Admin. Executive
2.0063185070621 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...
See full reviewE-Commerce & Admin. Executive
2.006318507192 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...
See full reviewE-Commerce & Admin. Executive
2.00631850732 months ago
Verified
... Addressing OTA Update Delays ...
See full reviewE-Commerce & Admin. Executive
2.0063185074492 months ago
Verified
... Addressing OTA Update Delays ...
See full reviewDirector of E-Commerce
2.0063185075758 months ago
Verified
... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...
See full reviewDirector of E-Commerce
2.006318507705 months ago
Verified
... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...
See full reviewE-Commerce Manager
2.006318507845 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...
See full reviewE-Commerce Manager
2.0063185079727 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue opportunities. Without a channel manager, it becomes challenging to scale ...
See full reviewE-Commerce Manager
2.0063185081019 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...
See full reviewDirector
1.9740604437142 months ago
Verified
... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...
See full reviewDirector
1.97406044384 months ago
Verified
... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...
See full reviewDirector
1.9740604439624 months ago
Verified
... The more complex support queries should be handled by a specialist team. Sometimes you tend to go around in circles a bit. ...
See full reviewDirector
1.9740604440965 months ago
Verified
... The best Channel Manager around ...
See full reviewDirector of Sales and Marketing
1.9095443151904 months ago
Verified
... SiteMinder’s Channel Manager is an outstanding tool for managing online distribution. It provides seamless connectivity to a wide range of OTAs, ensuring accurate real-time updates of rates and inventory across all platforms. This has significantly reduced manual updates and the risk of over bookings, saving us time and improving efficiency. The interface is intuitive and easy to use, making it simple to adjust pricing and availability quick ...
See full reviewSVP Global distribution
1.9095443153174 months ago
Verified
... Have been working with Siteminder for many years and find it to be the best in class out there. The team is always very helpful and issues are resolved fast. We couldn't be happier ...
See full reviewSVP Global distribution
1.9095443154447 months ago
Verified
... Excellent product and partnership ...
See full reviewHotel Manager
1.9095443155709 months ago
Verified
... Save time, reduce overbooking, and manage inventory well. ...
See full reviewHotel Manager
1.9095443157068 months ago
Verified
... The person who can talk and keep updates The person who can communicate and provide updates. Sales person involved not only AI. ...
See full reviewHotel Manager
1.9095443158363 months ago
Verified
... The person who can talk and keep updates The person who can communicate and provide updates. Sales person involved not only AI. ...
See full reviewAsst. Director of Revenue & Reservations
1.9095443159636 months ago
Verified
... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system and a vast array of online travel agencies (OTAs), global distribution systems, and direct booking channels. Its user-friendly interface allows us to effortlessly manage room inventory, rates, and availability across multiple platforms in real time, reducing the risk of overbookings or revenue loss due to outdated data. The platform’s automated features save time and minimize manual errors, allowing us to focus on delivering exceptional guest experiences. Additionally, SiteMinder provides insightful analytics and reporting tools that empower us to make data-driven decisions, optimize revenue strategies, and identify market trends. Its scalability accommodates properties of all sizes, including our own, while its customer support ...
See full reviewGroup Revenue Director
1.8772862515715 months ago
Verified
... SiteMinder could enhance their reporting capabilities and integrate generative AI to provide pricing recommendations and enhance its product and competitiveness. Thank you ...
See full reviewReservation Manager
1.8772862516924 months ago
Verified
... Fast, helpful and respectful support ...
See full reviewReservation Manager
1.8772862518149 months ago
Verified
... Fast, helpful and respectful support ...
See full reviewReservation Manager
1.8772862519392 months ago
Verified
... Fast, helpful and respectful support ...
See full reviewE-commerce executive
1.8772862520613 months ago
Verified
... Easy to update rate and inventory. And customer support is very helpful. Their respond is within the expected time. And their advices help to resolving our concerns. ...
See full reviewOwner
1.8772862521838 months ago
Verified
... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...
See full reviewOwner
1.8772862523077 months ago
Verified
... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...
See full reviewGeneral Manager
1.8772862524335 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewAssitant Director of Sales
1.8450281880466 months ago
Verified
... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...
See full reviewAssitant Director of Sales
1.845028188184 months ago
Verified
... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...
See full reviewE-Commerce Manager
1.8772862528274 months ago
Verified
... Mobile functionality: Enhanced mobile app features for better on the go management. Integration updates: Faster rollout of integrations with emerging OTAs and third-party systems. Training resources: ...
See full reviewDirector of Sales & Marketing
1.845028188439 months ago
Verified
... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow up and provide us with alternate ...
See full reviewDirector of Sales & Marketing
1.8450281885641 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance insights. Sorting options by booking count, revenue, or average value would help prioritize key data. These enhancements would save time and support better ...
See full reviewOperations Manager
1.8450281886884 months ago
Verified
... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...
See full reviewDirector
1.845028188815 months ago
Verified
... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are ...
See full reviewSales & Revenue Manager
1.8450281889438 months ago
Verified
... The rapidity and efficiency with which the support person on the chat can give feedback with regards to the asked question. ...
See full reviewSales & Revenue Manager
1.84502818907 months ago
Verified
... The rapidity and efficiency with which the support person on the chat can give feedback with regards to the asked question. ...
See full reviewSales & Revenue Manager
1.8450281891928 months ago
Verified
... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...
See full reviewSales & Revenue Manager
1.8450281893171 months ago
Verified
... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...
See full reviewSales & Revenue Manager
1.8450281894426 months ago
Verified
... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...
See full reviewJefe de recepción
1.8450281895639 months ago
Verified
... Simplify integration with some providers. Especially with booking centers. Telephone support must be much more agile. ...
See full reviewEcommerce
1.8127701251889 months ago
Verified
... for me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...
See full reviewEcommerce
1.812770125317 months ago
Verified
... I am very interested in how customer service gives guidance very clear and very passion give us the guidance thank you so much ...
See full reviewEcommerce
1.8127701254462 months ago
Verified
... I am very interested in how customer service gives guidance very clear and very passion give us the guidance thank you so much ...
See full reviewDirector of Sales and Marketing
1.8127701255768 months ago
Verified
... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...
See full reviewSales Manager
1.8127701257056 months ago
Verified
... Channel is most easy to control with limit time. just one click to increases the rate or top up allotment. ...
See full reviewSales Manager
1.8127701258333 months ago
Verified
... Optimize the strategy with real time insights. Easy access every channel in one place. ...
See full reviewRevenue and Distribution Director Asia
1.8127701259648 months ago
Verified
... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...
See full revieweCommerce Manager
1.8127701260939 months ago
Verified
... Great Landing Page Dashboard & Rate Plans Linkage ...
See full reviewOwner
1.8127701262235 months ago
Verified
... The program is easy to use for a new user if you would like to try. One more important thing is a Site minder's teams are very helpful and if you need help, it's easy to reach them and you will get ...
See full reviewOwner
1.8127701263545 months ago
Verified
... The program is easy to use for a new user if you would like to try. One more important thing is a Site minder's teams are very helpful and if you need help, it's easy to reach them and you will get ...
See full reviewOwner
1.8127701264819 months ago
Verified
... The program is easy to use for a new user if you would like to try. One more important thing is a Site minder's teams are very helpful and if you need help, it's easy to reach them and you will get ...
See full reviewVP Revenue & Distribution Asia
1.8127701266282 months ago
Verified
... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...
See full reviewEcommerce Manager
1.812770126763 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct distribution of our rates with the different commercial ...
See full reviewGroup Revenue Analyst
1.8127701268899 months ago
Verified
... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...
See full reviewGroup Revenue Analyst
1.8127701270191 months ago
Verified
... * I still prefer the old SiteMinder version however, the new version is also not too bad * Try to have more experienced Chat agents available in a timely manner. ...
See full reviewGroup Revenue Analyst
1.8127701271446 months ago
Verified
... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...
See full reviewGroup Revenue Analyst
1.8127701272711 months ago
Verified
... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...
See full reviewGroup Revenue Analyst
1.8127701273981 months ago
Verified
... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always ...
See full reviewRevenueclick
1.7805120630052 months ago
Verified
... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...
See full reviewRevenueclick
1.7805120631299 months ago
Verified
... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...
See full reviewRevenue and Distribution Executive - Asia
1.7805120632523 months ago
Verified
... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...
See full reviewRevenue and Distribution Executive - Asia
1.7805120633811 months ago
Verified
... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...
See full reviewRevenue and Distribution Executive - Asia
1.7805120635077 months ago
Verified
... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...
See full reviewRevenue and Distribution Executive - Asia
1.7805120636451 months ago
Verified
... Faster, more accessible customer support, such as a 24/7 live chat option Customer Support Responsiveness: Some users report delays in resolving issues, particularly during peak times. Faster, more ...
See full reviewArea IT Manager - Malaysia
1.7805120637739 months ago
Verified
... I’m happy with the support and professionalism shown by the SiteMinder team in assisting me with my request. Special thanks to Ms. Kanpana Sarapat for promptly attending to my request. ...
See full reviewArea IT Manager - Malaysia
1.7805120639012 months ago
Verified
... Positive Customer Service Experiences ...
See full reviewArea IT Manager - Malaysia
1.7805120640282 months ago
Verified
... I’m happy with the support and professionalism shown by the SiteMinder team in assisting me with my request. Special thanks to Ms. Kanpana Sarapat for promptly attending to my request. ...
See full reviewSales Coordinator
1.7805120641506 months ago
Verified
... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance and resolve issues promptly ...
See full reviewDirector
1.7805120642776 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...
See full reviewResident Manager
1.7805120644067 months ago
Verified
... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...
See full reviewResident Manager
1.7805120645281 months ago
Verified
... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...
See full reviewFront office coordinator
1.7805120646502 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewFront office coordinator
1.7805120647752 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewFront office coordinator
1.7805120648966 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewFront office coordinator
1.7805120650205 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewAssistant manager
1.780512065165 months ago
Verified
... Experience vendor, Easy communication, problem solved, hands on, customer friendly, easy to be discussed, keep on track, no issue so far. ...
See full reviewCounter
1.7805120653114 months ago
Verified
... All great, not much to fault, and the customer service staff are very gentle and explain the problems and difficulties encountered. ...
See full reviewCounter
1.7805120654379 months ago
Verified
... Very easy to use, customer service is also very attentive ...
See full reviewEcommerce Associate
1.7805120655638 months ago
Verified
... It would be great if Siteminder could provide an analytics that more specific to local/regional market trends, especially for Indonesia - Bali (not only country source). ...
See full reviewHotel Manager
1.7805120656926 months ago
Verified
... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...
See full reviewGeneral Manager
1.7805120658177 months ago
Verified
... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...
See full reviewGeneral Manager
1.7805120659483 months ago
Verified
... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...
See full reviewGeneral Manager
1.7805120660723 months ago
Verified
... I would like to have the local sales person to contact and follow up with the user a bit more often rather than let's us contact to hotline only. ...
See full reviewSenior revenue manager
1.7805120661936 months ago
Verified
... The best channel manager i have used. ...
See full reviewExecutive Assistant Manager
1.7482540018044 months ago
Verified
... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...
See full reviewExecutive Assistant Manager
1.7482540019288 months ago
Verified
... Easy to use and able to update on time without any delays. Increasing the number of site Driving more direct bookings. ...
See full reviewExecutive Assistant Manager
1.7482540020669 months ago
Verified
... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...
See full reviewMarketing
1.6514798086649 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewMarketing
1.6514798088116 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewSuperiovisor - Ecommerce
1.6514798090793 months ago
Verified
... We've been using SiteMinder for our property management, and it has truly transformed the way we handle reservations and connectivity with OTAs. The system is user-friendly, reliable, and highly efficient. What stands out most is the seamless channel management, which ensures real-time updates across all platforms, minimizing overbookings and errors. The reporting and analytics tools provide valuable insights, helping us make informed decisions to optimize revenue. The customer support team is always responsive and knowledgeable, addressing any concerns promptly ...
See full reviewAssistant E-Commerce Manager
1.6514798092111 months ago
Verified
... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...
See full reviewAssistant E-Commerce Manager
1.651479809344 months ago
Verified
... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...
See full reviewEcommerce
1.6514798094728 months ago
Verified
... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...
See full reviewCluster Ecommerce Manager
1.6514798096024 months ago
Verified
... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...
See full reviewCluster Manager UHG
1.5869636807004 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewCluster Manager UHG
1.5869636808247 months ago
Verified
... If possible please expand the time support for Thai assistance call center. It will be great and easy to understand hit the problem solve soon. ...
See full reviewCluster Manager UHG
1.5869636809633 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewCluster Manager UHG
1.5869636810924 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewCluster Manager UHG
1.586963681219 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewCluster Manager UHG
1.5869636813478 months ago
Verified
... If possible please expand the time support for Thai assistance call center. It will be great and easy to understand hit the problem solve soon. ...
See full reviewE-commerce
1.5869636814751 months ago
Verified
... Need staff team available (local is mostly bester )on weekend quick support and Having a dedicated support team available on weekends, preferably local for quicker response times, would greatly ...
See full reviewAssistance Front Office Manager
1.5869636816058 months ago
Verified
... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...
See full reviewAssistance Front Office Manager
1.5869636817313 months ago
Verified
... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...
See full reviewAssistance Front Office Manager
1.5869636818634 months ago
Verified
... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...
See full reviewOffice Manager
1.5869636819878 months ago
Verified
... Khun Kanapana Sarapat ( Kaew) provides excellent service and excellent support to the company (The Ninesotel) she is fast responded ...
See full reviewOffice Manager
1.5869636821117 months ago
Verified
... Khun Kanapana Sarapat ( Kaew) is an excellent service and very good support. ...
See full reviewRevenue Management
1.5869636822357 months ago
Verified
... SiteMinder Channel Manager is easy to use ...
See full reviewRevenue Management
1.5869636823596 months ago
Verified
... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...
See full reviewmanager
1.5869636824974 months ago
Verified
... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...
See full reviewmanager
1.5869636826217 months ago
Verified
... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...
See full reviewmanager
1.5869636827479 months ago
Verified
... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...
See full reviewmanager
1.586963682873 months ago
Verified
... Vibha was very friendly and very efficient in resolving the billing error. The matter was resolved shorty. The report was attended to and resolved. ...
See full reviewcommercial director
1.5869636829996 months ago
Verified
... Need either a support portal to submit a ticket or an email to open a ticket. The support team is non existent. Very frustrating when you have a problem. ...
See full reviewRevenue & E-commerce Officer
1.5547056186137 months ago
Verified
... Support team is helpful, especially Ms. Louise. She replied to our emails promptly. Easy to set up rates and what to appear on Booking Engine. ...
See full reviewRevenue Manager
1.55470561875 months ago
Verified
... Currently, setting up rate plans in Booking Engine can be a bit cumbersome, especially for new users or those unfamiliar with the system. The process involves several steps and options that can be overwhelming, particularly when trying to manage multiple rate types, restrictions, and promotional offers. It would be beneficial to simplify this setup process by introducing a more streamlined interface, where users can easily select rate plan types, adjust pricing, and set up conditions with fewer clicks and less manual input. Additionally, providing clearer ...
See full reviewAsst Ecommerce Manager
1.554705618881 months ago
Verified
... Thank you Mr Abeth explaining the information in the correct way to understand, and very helpful. ...
See full reviewAsst Ecommerce Manager
1.554705619008 months ago
Verified
... Thank you Mr Abeth explaining the information in the correct way to understand, and very helpful. ...
See full reviewAssistant Sales Manager
1.5224475546181 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewAssistant Sales Manager
1.5224475547428 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewAssistant Sales Manager
1.5224475548678 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewAssistant Manager
1.5224475550071 months ago
Verified
... We don't have any comments for now and we have been with very supportive people. Everything was good, I'm appreciated. ...
See full reviewArea Director of Ecommerce and Distribution
1.522447555134 months ago
Verified
... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...
See full reviewFront Office Manager
1.522447555258 months ago
Verified
... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search also to attract the guest from many platforms. The visibility my hotel is increasing to the travelers around the world. The live agent also was good to assist me when I have trouble with one of my channel, they assist me with promt ...
See full reviewDirector of Sales and Marketing, Australia
1.6192217489318 months ago
Verified
... Working with the SiteMinder Team to set Kula up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in a speedy and accurate ...
See full reviewDirector of Sales and Marketing, Australia
1.6192217490584 months ago
Verified
... Working with the SiteMinder Team to set Kula up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in a speedy and accurate ...
See full reviewDirector of Sales and Marketing, Australia
1.619221749182 months ago
Verified
... Working with the SiteMinder Team to set Kula up for positive results. Quick responses, clear and straightforward instructions, and Team members ready to assist us in a speedy and accurate ...
See full reviewGroup Revenue Manager
1.6192217493119 months ago
Verified
... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...
See full reviewGroup Revenue Manager
1.6192217494388 months ago
Verified
... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...
See full reviewGroup Revenue Manager
1.6192217495665 months ago
Verified
... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...
See full reviewGroup Revenue Manager
1.6192217496909 months ago
Verified
... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...
See full reviewAssistant to Manager
1.61922174982 months ago
Verified
... Very good Customer service ...
See full reviewE commerce Manager
1.4901894918896 months ago
Verified
... One of the standout features of the Siteminder Booking Engine and Channel Manager is the extensive range of channels I can connect to—there are so many options available! This flexibility allows me to reach a wider audience and maximize bookings. Additionally, I appreciate how rarely ...
See full reviewDirector
1.4901894920232 months ago
Verified
... There was no any faults, everything was handled very well, and explained very well too. Was easy and quick to fix the problem. ...
See full reviewDirector
1.4901894921505 months ago
Verified
... There was no any faults, everything was handled very well, and explained very well too. Was easy and quick to fix the problem. ...
See full reviewReservation Supervisor
1.4901894922779 months ago
Verified
... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...
See full reviewReservation Supervisor
1.4901894924029 months ago
Verified
... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...
See full reviewReservation Supervisor
1.4901894925273 months ago
Verified
... I hope there will be an Additional tools to reach out such as WhatsApp. The feedback might be considered. Thank you. ...
See full reviewReservation Supervisor
1.4901894926725 months ago
Verified
... Very Helpful and very kind ...
See full reviewReservation Supervisor
1.4901894928002 months ago
Verified
... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...
See full reviewEcommerce manager
1.4256733640162 months ago
Verified
... All already good, no need to be improved, keep the good work, and keep the good communication that already show. thank you. ...
See full reviewRevenue Manager
1.4256733642697 months ago
Verified
... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...
See full reviewChief Commercial Officer
1.3934152998951 months ago
Verified
... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. ...
See full reviewChief Commercial Officer
1.3934153000302 months ago
Verified
... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. From Signing the contract to the go live, it has been a well-coordinated ...
See full reviewChief Commercial Officer
1.3934153001635 months ago
Verified
... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. From Signing the contract to the go live, it has been a well ...
See full reviewRevenue Manager
1.3934153002931 months ago
Verified
... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...
See full reviewRevenue Manager
1.3934153004215 months ago
Verified
... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...
See full reviewRevenue Manager
1.3934153005503 months ago
Verified
... The AI assistance did not recognize the request about GDS by SiteMinder and answered my query with information on OTA's, this could be improved. ...
See full reviewRevenue Manager
1.3934153006959 months ago
Verified
... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...
See full reviewRevenue Manager
1.3934153008393 months ago
Verified
... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...
See full reviewRevenue Manager
1.3934153009782 months ago
Verified
... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...
See full reviewSales Manager
1.3934153011201 months ago
Verified
... Good product and efficiency service. ...
See full reviewE-Commerce manager
1.3934153012563 months ago
Verified
... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...
See full reviewE-Commerce manager
1.393415301399 months ago
Verified
... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...
See full reviewE-Commerce manager
1.3934153015304 months ago
Verified
... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...
See full reviewGroup Revenue and Distribution Manager
1.3934153016562 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot ...
See full reviewGroup Revenue and Distribution Manager
1.3934153017846 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the emails that come through. Considering SiteMinder's reach globally, the data is so rich and insightful. The Insights section is also very helpful to have information at hand with a few clicks. I also would like to acknowledge how wonderful ...
See full reviewGroup Revenue and Distribution Manager
1.3934153019161 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the emails that come through. Considering SiteMinder's reach globally, the data is so rich and insightful. The Insights section is also very helpful to have information at hand with a few clicks. I also would like to acknowledge how wonderful the SiteMinder team are - from our KAM to the support team. Any case is actioned so promptly ...
See full reviewGroup Revenue and Distribution Manager
1.3934153020453 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934153021853 months ago
Verified
... Always fantastic ...
See full reviewGroup Revenue and Distribution Manager
1.3934153023144 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewSales & Revenue Manager
1.3611572379294 months ago
Verified
... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...
See full reviewSales Online Executive
1.3611572380597 months ago
Verified
... You should have reports that can summarize daily sales across all OTAs for all the hotels for Cape and Kantary group, all on one page without having to check each hotel individually. ...
See full reviewOpera Cloud Education Specialist
1.361157238187 months ago
Verified
... I think what can be improve is that siteminder should be able to take more restrictions from property management system. ...
See full reviewRevenue Manager
1.3611572383233 months ago
Verified
... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...
See full reviewCluster E-Commerce Manager
1.3611572384506 months ago
Verified
... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...
See full reviewCluster E-Commerce Manager
1.3611572385738 months ago
Verified
... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...
See full reviewCluster E-Commerce Manager
1.3611572386977 months ago
Verified
... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...
See full reviewCluster E-Commerce Manager
1.3611572388254 months ago
Verified
... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...
See full reviewE-Commerce Manager
1.3611572390756 months ago
Verified
... Support should be available 24 hours as sometimes we have urgent case and need to fix or please give direct phone number to contact. ...
See full reviewE-Commerce Manager
1.3611572392118 months ago
Verified
... Support should be available 24 hours as sometimes we have urgent case and need to fix or please give direct phone number to contact. ...
See full reviewRegional Revenue Manager
1.3611572393421 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight ...
See full reviewRegional Revenue Manager
1.3611572394713 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right strategy obviously. it is concerned as data-driven powerful tool I love to share and lead strategic focus every month. Fascinatingly, I am really surprised of this channel manager when I combine all data from each hotel in illustrating market ...
See full reviewRegional Revenue Manager
1.3611572396001 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and ...
See full reviewRegional Revenue Manager
1.3611572397271 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right strategy obviously. it is concerned as data-driven powerful tool I love to share and lead strategic focus every month. Fascinatingly, I am really surprised of this channel manager when I combine all data from each hotel in illustrating market feeders. That's so insightful ...
See full reviewE-Commerce Manager
1.3611572398648 months ago
Verified
... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...
See full reviewDirector comercial
1.361157239991 months ago
Verified
... Great and profesional service from the Support Team ...
See full reviewDirector comercial
1.3611572401184 months ago
Verified
... Quick help, this time from Vibha. I had a problem with the invoice and was resolved immediatly by Vibha. Great Job. Thank you. ...
See full reviewE-commerce director
1.3288991757277 months ago
Verified
... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...
See full reviewE-commerce director
1.328899175855 months ago
Verified
... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...
See full reviewGeneral Manager
1.3288991759823 months ago
Verified
... Good and Compatible channel manager ...
See full reviewRevenue and Reservation Manager
1.3288991761186 months ago
Verified
... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...
See full reviewDirector of Revenue Management, HQ
1.3288991762496 months ago
Verified
... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time updates and accurate data synchronization, which is essential for maintaining rate parity and availability across all platforms. The user interface is intuitive, making it easy for both experienced professionals and newcomers to navigate and manage. Its comprehensive reporting tools offer valuable insights into channel performance, help ...
See full reviewDirector of Revenue Management, HQ
1.3288991763766 months ago
Verified
... While SiteMinder offers a highly robust and efficient platform, one area of improvement would be simplifying the mapping process. For new users or those unfamiliar with the system, the mapping setup can feel a bit complex and time-consuming. Streamlining this process with clearer guidance, intuitive workflows, or an automated mapping feature could significantly enhance the onboarding experience. Additionally, incorporating more detailed ...
See full reviewSales Manager
1.3288991765057 months ago
Verified
... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...
See full reviewSales Manager
1.3288991766346 months ago
Verified
... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate data verification and control, empowering us to make informed ...
See full reviewSales Manager
1.3288991767723 months ago
Verified
... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...
See full reviewSenior Director of Distribution
1.3288991769037 months ago
Verified
... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs and that could offer us connectivity, technology and a great customer service and Sitemidner has met this. We really value their humane ...
See full reviewCluster Director of eCommerce & Distribution - Anantara Oman and Mauritius
1.3288991770307 months ago
Verified
... Better explanation on why a booking failed to deliver to the PMS. Also having access to a log on which user updated the channels would be better. ...
See full reviewCluster Director of eCommerce & Distribution - Anantara Oman and Mauritius
1.3288991771588 months ago
Verified
... Better explanation on why a booking failed to deliver to the PMS. Also having access to a log on which user updated the channels would be better. ...
See full reviewCluster Director of eCommerce & Distribution - Anantara Oman and Mauritius
1.3288991772823 months ago
Verified
... The user interface is simple and easy to use. The mapping to all distribution channels is very straight forward and seamless. ...
See full reviewGeneral Manager
1.3288991774268 months ago
Verified
... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...
See full reviewGeneral Manager
1.3288991775575 months ago
Verified
... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...
See full reviewGeneral Manager
1.3288991776856 months ago
Verified
... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...
See full reviewSenior Distribution Sales Manager
1.3288991778118 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our ...
See full reviewSenior Distribution Sales Manager
1.3288991779368 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various OTAs, saving us hours of manual updates and reducing the risk of overbookings. Moreover, their support ...
See full reviewSenior Distribution Sales Manager
1.3288991780645 months ago
Verified
... There are a couple of areas where improvements could make the system even better. For instance, allowing specific hotel admins to repush ARI (Availability, Rates, and Inventory) directly to channels would make the process faster and more efficient, reducing the need to contact support. Additionally, bringing back the live chat feature, even if only during working hours, would enhance the support experience by providing quicker ...
See full reviewAsst Distributions Manager
1.3288991781866 months ago
Verified
... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...
See full reviewAsst Distributions Manager
1.3288991783285 months ago
Verified
... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...
See full reviewAsst Distributions Manager
1.3288991784722 months ago
Verified
... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...
See full reviewRevenue Management
1.328899178607 months ago
Verified
... User experience for Channel Managers system ...
See full reviewRevenue Management
1.3288991787354 months ago
Verified
... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it needs to change the ownership to the hotel owner. Some officer said this part is not a necessary process, but some said this process must be completed before termination. Furthermore, I got the invoice after terminated. The internal system should be connected and facilitate the user. Besides, it seems like there is no internal communication on Siteminder. Most of the times that I contact Siteminder for billing ...
See full reviewRevenue Management
1.3288991788624 months ago
Verified
... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it needs to change the ownership ...
See full reviewRevenue Management
1.3288991789889 months ago
Verified
... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it ...
See full reviewRevenue Management
1.3288991791189 months ago
Verified
... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it ...
See full reviewVP Commercial Strategy
1.3288991792488 months ago
Verified
... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...
See full reviewVP Commercial Strategy
1.3288991793911 months ago
Verified
... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...
See full reviewGeneral Manager
1.3288991795191 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the ...
See full reviewGeneral Manager
1.3288991796487 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail ...
See full reviewRevenue Analyst
1.3288991797872 months ago
Verified
... The mapping process can be improved with a bulk edit function, as currently, users need to map by rate plan and by channel. Having a bulk mapping option would significantly reduce the time-consuming process. Additionally, the support team should be more knowledgeable and provide the necessary assistance before directing users to solve the issue on their own. This is particularly important for technical issues, as the support team often instructs users to contact the OTA platform or PMS on their own, instead of providing valid ...
See full revieweCommerce and Distribution Manager
1.3288991799272 months ago
Verified
... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved ...
See full revieweCommerce and Distribution Manager
1.3288991800653 months ago
Verified
... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support ...
See full reviewRevenue Manger
1.3288991801923 months ago
Verified
... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...
See full reviewE-commerce
1.3288991803188 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewE-commerce
1.3288991804462 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewE-commerce
1.3288991805806 months ago
Verified
... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewReservation and Revenue Manager
1.3288991807116 months ago
Verified
... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...
See full reviewReservation and Revenue Manager
1.3288991808374 months ago
Verified
... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...
See full reviewReservation and Revenue Manager
1.3288991809584 months ago
Verified
... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...
See full reviewReservation and Revenue Manager
1.3288991810857 months ago
Verified
... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...
See full reviewB2B Online Assistant Sales Manager
1.3288991812089 months ago
Verified
... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...
See full reviewB2B Online Assistant Sales Manager
1.3288991813489 months ago
Verified
... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...
See full reviewManaging Director
1.328899181471 months ago
Verified
... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform ...
See full reviewChief Operating Officer
1.328899181595 months ago
Verified
... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...
See full reviewSales Manager
1.2966411172054 months ago
Verified
... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...
See full reviewSales Manager
1.2966411173339 months ago
Verified
... Great team and good customer service! ...
See full reviewSales Manager
1.2966411174675 months ago
Verified
... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...
See full reviewSales Manager
1.2966411176072 months ago
Verified
... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...
See full reviewSales Manager
1.2966411177386 months ago
Verified
... Siteminder's team is exceptional, especially Kaew, Stratergic Account Director! The team was incredibly helpful and attentive, addressing my questions and issues promptly and providing clear guidance ...
See full reviewHotel Manager
1.2966411178681 months ago
Verified
... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...
See full reviewHotel Manager
1.2966411179977 months ago
Verified
... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...
See full reviewHead of Marketing
1.2966411181299 months ago
Verified
... More advanced features could be provided like rate parity and how direct brand could be supported more in terms of having the best rates always even though the B2B rates are low. ...
See full reviewRevenue and Reservation Manager
1.296641118265 months ago
Verified
... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...
See full reviewRevenue and Reservation Manager
1.2966411184013 months ago
Verified
... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...
See full reviewCorporate Director of Revenue
1.2966411185323 months ago
Verified
... Good and fast response from support team and easy to work with for the system wise compare with others system. ...
See full reviewE-Commerce Manager
1.2966411186652 months ago
Verified
... Can put more people on support team to decrease the time that hotel have to wait for the line to talk to. ...
See full reviewE-Commerce Manager
1.2966411187993 months ago
Verified
... Can put more people on support team to decrease the time that hotel have to wait for the line to talk to. ...
See full reviewReservation
1.2966411189322 months ago
Verified
... Easy for manage room rate and control allotment for sell ...
See full reviewReservation Manager
1.2966411190733 months ago
Verified
... The Dashboard and the insight function. For example, I can easily check my top source market and can quickly take action to generate revenue. Overall SiteMinder stands out as an all in one solution ...
See full reviewHotel Manager
1.2966411192092 months ago
Verified
... Supporting team very responsive when we call for assistance. And more over they are willing to explain what we asking about system or configuration. ...
See full reviewHotel Manager
1.2966411193433 months ago
Verified
... Supporting team very responsive when we call for assistance. And more over they are willing to explain what we asking about system or configuration. ...
See full reviewReservation
1.2643830549559 months ago
Verified
... Customer service are Fast in actions and responding ...
See full reviewReservation
1.26438305509 months ago
Verified
... There are technical errors with bookings. Some OTAs doesn't link with group bookings. Example: Bookers booked 4 rooms but only 2 linked in the PMS system. Not sure if this is related with sync errors. ...
See full reviewGroup director of business development
1.2643830552296 months ago
Verified
... Easy function ...
See full reviewHotel manager
1.1998669263299 months ago
Verified
... SiteMinder could improve by enhancing reporting features, offering more customization options, expanding integrations, and providing quicker customer support response times. ...
See full reviewAssistant Director or Revenue Management
25.195874719676 days ago
Verified
... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...
See full reviewAssistant Director or Revenue Management
25.195874723773 days ago
Verified
... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...
See full reviewAssistant Director or Revenue Management
25.195874727813 days ago
Verified
... Convenience in use and ease of understanding how to use the system. ...
See full reviewAutomation
Manual
Hoteliers often highlight the automation capabilities of SiteMinder's Channel Manager as a significant advantage. The system effectively automates updates across various online travel agency platforms, ensuring accurate inventory management and reducing the risk of overbookings. This automation allows for synchronized real-time adjustments to rates and availability, streamlining operations. The intuitive AI tools, such as virtual assistants and chatbots, further enhance user experience by managing generic issues and providing immediate support. These features collectively contribute to a more efficient workflow, decreasing the reliance on manual interventions and minimizing potential errors.
E-commerce Manager
13.264383113453 months ago
Verified
... Integration with AI-powered tools: SiteMinder could integrate with AI-powered tools for tasks such as revenue management, guest personalization, and marketing automation. This could help you further ...
See full reviewProperty Owner
13.264383113649 months ago
Verified
... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...
See full reviewEcommerce
13.232125049275 months ago
Verified
... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...
See full reviewAsst. Revenue Manager
13.232125049409 months ago
Verified
... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...
See full reviewRegional Online Distribution Manager
13.232125049539 months ago
Verified
... Integration with Guestline which is our main PMS. Without capavity to integraton, we have to do manual works to key reservations and update inventory ...
See full reviewRegional Online Distribution Manager
13.232125049673 months ago
Verified
... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...
See full reviewGeneral Manager
13.135350856402 months ago
Verified
... To have an easier access for enquiries through the Siteminder dashboard to avoid making call or texting people. Howeverm replies were always fast. ...
See full reviewGeneral Manager
13.135350856529 months ago
Verified
... To have an easier access for enquiries through the Siteminder dashboard to avoid making call or texting people. Howeverm replies were always fast. ...
See full reviewEcommerce Manager
12.780512146982 months ago
Verified
... - Live agent support is very helpful and quick response - Self mapping easy to use - Easy to connect to channels - Can be use with another device not only on desktop. ...
See full reviewReceptionist
11.941802469692 months ago
Verified
... The secured payment method. No need to worrie about taking payments from the guest. Helping to to do our job with ease. ...
See full reviewHospitality Ecommerce Consultant
6.4256734375773 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ...
See full reviewRevenue and Yield Manager
6.1998669860995 months ago
Verified
... Probably just the ability to create specific promotional rate plans per channel, with rate restrictions (like stay 3, pay 2 offer)so we do not need to create thjis directly on the partners' extranet. ...
See full reviewReservations Manager
6.1353508571991 months ago
Verified
... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything ...
See full reviewReservations Manager
6.1353508573309 months ago
Verified
... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing ...
See full review
5.7159960187511 months ago
Verified
... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to ...
See full review
5.7159960188855 months ago
Verified
... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update ...
See full review
5.7159960190255 months ago
Verified
... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update inventory, prices, and availability across all platforms with just a few clicks. The real-time synchronization ensures that I never miss a beat, reducing the risk of overbooking or discrepancies. Customer support is exceptional, always prompt and helpful. The continuous updates and enhancements show that the team is committed to delivering the best possible experience for their users. Overall, SiteMinder's channel management feature has simplified my workload ...
See full reviewOwner
5.7159960191573 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never easy like this to operate ...
See full reviewSales & E-commerce manager
4.5547056967089 months ago
Verified
... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...
See full reviewdirector
4.3288992452263 months ago
Verified
... It makes managing our accommodation much easier, saving time. It is very efficient and helps us increase the establishment's sales. ...
See full reviewgerente
4.3288992453543 months ago
Verified
... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...
See full reviewGerente General
4.3288992454951 months ago
Verified
... It centralizes all the reservations into my hotel operations system, which makes things much easier for us since before all reservations had to be made manually. ...
See full reviewGerente General
4.3288992456257 months ago
Verified
... It centralizes all the reservations into my hotel operations system, which makes things much easier for us since before all reservations had to be made manually. ...
See full reviewGerente General
4.3288992457512 months ago
Verified
... It centralizes all the reservations into my hotel operations system, which makes things much easier for us since before all reservations had to be made manually. ...
See full reviewManager of Sales & Marketing
4.296641181365 months ago
Verified
... Develop the function to override rate plans on Opera Cloud. Timing of announcement on syncing error could be earlier. Response of the support can be faster. Show log of all activities including the rate changes and inventories ...
See full reviewManager of Sales & Marketing
4.2966411814889 months ago
Verified
... Develop the function to override rate plans on Opera Cloud. Timing of announcement on syncing error could be earlier. Response of the support can be faster. Show log of all activities including the ...
See full reviewManager of Sales & Marketing
4.2966411816174 months ago
Verified
... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...
See full reviewGroup E-Commerce Manager
4.2966411817522 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full review
4.2643831173675 months ago
Verified
... System improvement to provide a reliable and timely communication between channel managers to minimize the down time, otherwise, all good and little hotelier is improving ...
See full reviewOperational Manager
4.1998669885902 months ago
Verified
... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...
See full reviewOperational Manager
4.1998669887205 months ago
Verified
... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...
See full reviewRooms Division Manager
4.1998669888508 months ago
Verified
... Enhancing Distribution Efficiency with Improved Customization ...
See full reviewMarketing Manager
4.1353508599586 months ago
Verified
... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...
See full reviewDirector of Operations
4.1030927955727 months ago
Verified
... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...
See full reviewEcommerce
4.1030927956997 months ago
Verified
... Add new feature to enable the property to implement automatic dynamic pricing per room type based on occupancy and room availability. ...
See full review
4.1030927958318 months ago
Verified
... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth of features and integrations it offers has significantly improved the operation ...
See full review
4.1030927959651 months ago
Verified
... A dynamic and intuitive solution for property management ...
See full reviewSales & Revenue
4.1030927960958 months ago
Verified
... Love to have total control in one screen. The Inventory is always up to date in real time -- I only have to do changes in one screen, to have all my channels up to date! simply Love it! ...
See full reviewManager Assistant
4.0708347318485 months ago
Verified
... We, as a team, use site minder for a year, now, and we reached the conclusion that it makes our work easier, from the rate update to setting availabilyty, to reports and so on. ...
See full reviewFront Office Manager
4.0708347319736 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708347321009 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708347322248 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708347324873 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewDirector Revenue Management
4.0708347326169 months ago
Verified
... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low season. At this stage it is impossible to do it without disrupting the whole year structure. 2. I would love to have the Overrides ...
See full reviewDirector Revenue Management
4.0708347327427 months ago
Verified
... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...
See full review
4.0708347328693 months ago
Verified
... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types ...
See full reviewRevenue Manager
3.9740605394444 months ago
Verified
... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...
See full reviewReservations
3.9740605395733 months ago
Verified
... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...
See full reviewReservations
3.9740605396968 months ago
Verified
... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...
See full reviewChannel Distribution Supervisor
3.9418024753069 months ago
Verified
... I mainly use the Distribution interface, and after the system upgrade, I noticed that the system response is slower. Moreover, the already disconnected Rate Plans do not automatically display in red; I have to take manual ...
See full reviewRevenue Manager
3.9418024754368 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewAUDITOR DE INGRESOS
3.8772863466588 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations ...
See full reviewAUDITOR DE INGRESOS
3.8772863467977 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance ...
See full reviewAUDITOR DE INGRESOS
3.8772863469254 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payment ...
See full reviewAUDITOR DE INGRESOS
3.8772863470538 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize ...
See full reviewAUDITOR DE INGRESOS
3.8772863471789 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and no ...
See full reviewAUDITOR DE INGRESOS
3.8772863473062 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...
See full reviewDirector of New Business Development
3.8450282829197 months ago
Verified
... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...
See full reviewDistribution Manager
3.7482540895034 months ago
Verified
... 1. Channel Managers 2. Distribution 3. Set up / setting direct booking Problem Solved Quickly. Guidance from operator is very helpful. ...
See full reviewSales Director
3.7482540896315 months ago
Verified
... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...
See full reviewSales Director
3.7482540897603 months ago
Verified
... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...
See full reviewSales Director
3.748254089885 months ago
Verified
... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...
See full reviewE-Commerce Manager
3.6514798964684 months ago
Verified
... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its advanced distribution capabilities and dynamic rate management tools, our property has been able to optimize room availability and pricing in real-time across various platforms. This has resulted in a 38% increase in additional revenue, driven by better strategic rate setting. The automation and efficiency ...
See full reviewHotel & Marketing solutions
3.6514798966047 months ago
Verified
... This program makes the hotel's work much easier. It is very intuitive and easy to learn. With just one action you are sending information to all your collaborators. ...
See full reviewRevenue Manager
3.6514798967413 months ago
Verified
... The easy, fast and hassle less to update rates and availability are useful for our team. Bulk update option is the favorite part. ...
See full reviewAssistant Reservations & E-commerce Manager
3.457931509773 months ago
Verified
... The response time is quick. Harvey is helpful and assisted us in a high standard. The procedure is quick and cleared. ...
See full review
3.4256734453861 months ago
Verified
... It has good tools that help me make decisions, although it could improve and have more complete videos to better understand each section. ...
See full review
3.3934153810002 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...
See full review
3.3934153811361 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...
See full review
3.3934153812776 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...
See full review
3.3934153814083 months ago
Verified
... We are a boutique hotel (16 rooms) and even so, I don't know what we would do without SiteMinder!! The channel managerworks perfectly, it's super convenient, easy to use and immediate. I have to add ...
See full reviewAccommodation Manager
3.361157317018 months ago
Verified
... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...
See full reviewAccommodation Manager
3.3611573171431 months ago
Verified
... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems ...
See full reviewOperation Manager
3.3611573172678 months ago
Verified
... I want to develop a website that is modern, easy to understand, and more comfortable to use. and help manage mapped room list even better. ...
See full reviewowner
3.328899252876 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewowner
3.3288992530156 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewFD
3.2321250595919 months ago
Verified
... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and ...
See full reviewFD
3.2321250597177 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution ...
See full reviewFD
3.2321250598421 months ago
Verified
... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and ...
See full reviewOperations Manager
3.1676089309382 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking all of the channel / distribution options - Expedia, Booking.com, GDS, Direct Booking etc. They have a great system rolling out around managing Rates that takes the pressure of and allows you to focus on running your property. The tool ...
See full reviewOperations Manager
3.1676089310674 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking all of the channel / distribution options - Expedia, Booking.com, GDS, Direct Booking etc. They have a great system rolling out around managing Rates that takes the pressure of and allows you to focus on running your property. The tool is dynamic ...
See full reviewChannel & Distribution Manager
3.1353508666879 months ago
Verified
... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to ...
See full reviewEnvironmental Manager
3.1353508668197 months ago
Verified
... The interface is user-friendly, allowing me to manage multiple booking platforms seamlessly. The real-time updates prevent over bookings and streamline my reservations, which has significantly ...
See full reviewOwner
2.9418024798551 months ago
Verified
... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals ...
See full reviewOwner
2.9418024799847 months ago
Verified
... The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783 ...
See full reviewOwner
2.9418024801109 months ago
Verified
... I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always rely on all rooms being handled ...
See full reviewGroup Distribution Manager
2.9095444157251 months ago
Verified
... Automation in channel manager mapping and enterprise reporting could be improved to assist client with their day to day task. ...
See full reviewGSA
2.7805121578035 months ago
Verified
... If you can, please add more online travel agent into your system for hotel to increase sales opportunities. Thank you so much. ...
See full reviewGSA
2.7805121579462 months ago
Verified
... - Convenience for all kinds of people - Easy to learn and use for the new staff - Always develop the system to be better ...
See full reviewEcommerce
2.7159960290423 months ago
Verified
... Very fast and friendly service. They always resolve queries and make improvements. ...
See full reviewRevenue Performance Manager
2.6837379647861 months ago
Verified
... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if you were getting your fair share of bookings through each channel. You can currently see which countries your bookings come from and which channels but on some OTAs you can compare that to a comp set. IIf you could do that across all channels and then be able to also identify which channels were performing better on what type of thing ie one does better with mobile, one does better with UK guests, one does better on a non refundable rate plan, this would be very powerful data to have in one location. have tried to add competitors in the rates section but it doesn't work. Not sure if this is a new addition? The ability to be able to load ...
See full reviewRevenue Performance Manager
2.6837379649246 months ago
Verified
... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the ...
See full reviewHotel Manager
2.5869637715039 months ago
Verified
... When upgrading systems need to follow-up with the hotel partners. Once the system was updated there should be a training platform to understand all the functions. ...
See full reviewE-Commerce Manager
2.5869637716305 months ago
Verified
... Basically everything is just fine, not much that I think could be improve on channel manager. Maybe SiteMinder could create a place for hotel to store the BAR tier, so that hotel can select from the ...
See full reviewRevenue and Distribution Consultant
2.5869637717563 months ago
Verified
... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual Indicators: Use color coding or visual indicators (like a calendar icon) to show active and inactive rates, which can help users quickly identify which rates are currently valid. Filtering Options: Introduce filtering options to allow users to view rates by specific date ranges, enabling them to easily see which rates are available on any given day. Notifications ...
See full reviewRevenue and Distribution Consultant
2.5869637718817 months ago
Verified
... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of ...
See full reviewReservation Supervisor
2.5869637720057 months ago
Verified
... SiteMinder Platform ...
See full reviewE-commerce manager
2.586963772152 months ago
Verified
... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...
See full reviewCustomer Experience Development Manager
2.5869637722969 months ago
Verified
... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...
See full reviewE-Distribution and Marketing
2.5869637724309 months ago
Verified
... It could be that i cannot go live on weekend and if i start the process on Friday, i have to get it done on Monday. so in this case, if that could be improved, it is great. ...
See full reviewRevenue and Distribution Manager Asia
2.5869637725642 months ago
Verified
... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...
See full reviewEcommerce Manager
2.586963772693 months ago
Verified
... Siteminder’s channel manager has greatly simplified the management of our OTA connections. It allows us to update rates, availability, and restrictions seamlessly across all channels, saving ...
See full reviewHotel Manager
2.5547057083076 months ago
Verified
... Some support agents are not as helpful at times needing to repeat same issues repetitively. If the emails that show the case number could show the previous convesation, that would be a significant ...
See full reviewRevenue Management
2.5547057084409 months ago
Verified
... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...
See full reviewRevenue Management
2.5547057085674 months ago
Verified
... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...
See full reviewReservationa
2.5224476441797 months ago
Verified
... It makes order management simpler and clearer ...
See full reviewSales Manager
2.52244764431 months ago
Verified
... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...
See full reviewSales Manager
2.5224476444418 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would help reduce ...
See full reviewSales Manager
2.5224476445841 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...
See full reviewCluster Revenue
2.5224476447162 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewCluster Revenue
2.5224476448447 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewDirector
2.5224476449772 months ago
Verified
... LH- to improve group booking function , to have a PM folio for ease of maintaining group booking. To have audit trail as currently any user can check in and out . To have alert of due out rooms ...
See full reviewDirector
2.522447645106 months ago
Verified
... LH- to improve group booking function , to have a PM folio for ease of maintaining group booking. To have audit trail as currently any user can check in and out . To have alert of due out rooms ...
See full reviewDigital marketing Manager
2.4901895807206 months ago
Verified
... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...
See full reviewSupervisor
2.490189580989 months ago
Verified
... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...
See full reviewDirector of Sales
2.457931516601 months ago
Verified
... Channel manager / Upselling Software ...
See full reviewDirector of Sales
2.4579315167354 months ago
Verified
... When system SiteMinder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewAdministrador de hotel
2.4579315168698 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant ...
See full reviewAdministrador de hotel
2.457931517015 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update ...
See full reviewManager
2.4579315171509 months ago
Verified
... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...
See full reviewManager
2.4579315172872 months ago
Verified
... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent code in Reservation Mappings segment could also be automatically ...
See full reviewEcommerce Manager
2.3611573238687 months ago
Verified
... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...
See full reviewEcommerce Supervisor
2.3611573240005 months ago
Verified
... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...
See full reviewEcommerce Supervisor
2.3611573242637 months ago
Verified
... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...
See full reviewEcommerce Supervisor
2.3611573243903 months ago
Verified
... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...
See full reviewAirbnb operator
2.3611573245199 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611573246505 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewConsultant
2.3288992602673 months ago
Verified
... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution management, there are a few areas where enhancements could further enrich the user experience and functionality: Advanced Reporting and Analytics The reporting tools provided by SiteMinder are helpful but could be more detailed and customizable. Adding advanced analytics features, such as trend analysis or predictive insights, could empower users to make more data-driven decisions. Mobile App Functionality Although the platform works well on desktop, the mobile app could benefit from a more robust feature set. Enhancing the mobile experience with full access to all functionalities, such as rate management and deeper reporting, would allow users to manage operations on the go more effectively. Integration Depth SiteMinder integrates with a wide range of property management systems (PMS) and third-party platforms, but the depth of some integrations could be improved. Offering more seamless synchronization and additional customizations for specific integrations would enhance its versatility for different business needs. Automation ...
See full reviewSales & MArketing Manager
2.2966411958871 months ago
Verified
... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...
See full reviewSales & MArketing Manager
2.2966411960237 months ago
Verified
... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...
See full reviewRevenue Manager
2.2643831316394 months ago
Verified
... Sometimes there will be a Slow Update situation, resulting in room status and room prices not being updated in real time, causing trouble on the hotel side. We hope this problem can be improved so that SiteMinder can become the most efficient Channel Manager. Also, I hope that the function of protecting the minimum price can be restored. In the past, as long as the minimum price was set, it could not be saved successfully, but now it can be saved and even sold, causing losses to the hotel. I've always thought this was a great feature and hope it can be restored. In addition, it is hoped that online ...
See full reviewSenior House Manager
2.2643831317697 months ago
Verified
... Account Set Up & Assistance with Channel Plus ...
See full reviewDirector of Ecommerce
2.2643831319008 months ago
Verified
... User Friendly, Fast and easy to manage rate and inventory. Stable connectivity and can connect to many distribution channels both of B2B and B2C system. ...
See full reviewEcommerce
2.2321250675179 months ago
Verified
... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...
See full reviewEcommerce
2.2321250676583 months ago
Verified
... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...
See full reviewe-Distribution Manager
2.1353508742589 months ago
Verified
... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in reporting. While the reports are helpful, more flexibility in customizing report templates to meet individual, cluster, and chain hotel needs would add significant value. Also, it would be great if SiteMinder can enable automated scheduling and delivery ...
See full reviewFD
2.1353508743952 months ago
Verified
... I want to develop a website that is modern, easy to understand, and more comfortable to use. And help manage mapped room list even better. ...
See full reviewE-Commerce Manager
2.1353508745255 months ago
Verified
... The platform is user friendly, reliable, and ensures seamless rate and availability updates across channels. The customer support team is responsive and helpful. ...
See full reviewRevenue Management
2.135350874658 months ago
Verified
... SiteMinder Channel Manager provides a user-friendly platform that simplifies managing multiple booking channels in real-time. The automatic synchronization of rates and availability across all ...
See full reviewRevenue Management
2.1353508747939 months ago
Verified
... SiteMinder Channel Manager provides a user-friendly platform that simplifies managing multiple booking channels in real-time. The automatic synchronization of rates and availability across all ...
See full reviewRevenue Management
2.1353508749324 months ago
Verified
... SiteMinder Channel Manager provides a user-friendly platform that simplifies managing multiple booking channels in real-time. The automatic synchronization of rates and availability across all ...
See full reviewRevenue Management
2.1353508750672 months ago
Verified
... While effective, the reporting tools could use more customization for specific property needs. Additionally, occasional synchronization delays can lead to temporary inaccuracies in inventory updates. ...
See full reviewCEO
2.1353508752035 months ago
Verified
... SiteMinder has truly revolutionized the way we manage our hotel operations. Its intuitive interface and robust features have made channel management and booking integration seamless. The platform's ability to synchronize inventory across multiple OTAs in real-time has significantly reduced the risk of over bookings and manual errors. What stands out most is the ease of use combined with powerful analytics. The insights provided allow us to make data-driven decisions to optimize pricing and maximize revenue. Additionally, their support team is always quick to respond and incredibly knowledgeable, ensuring any questions or issues are resolved promptly. Since adopting SiteMinder, we’ve noticed a substantial improvement in operational ...
See full reviewFreelancer
2.1353508753364 months ago
Verified
... SiteMinder has been a game-changer for our hotel management operations. Its user-friendly interface, seamless channel management, and real-time inventory synchronization have greatly improved ...
See full reviewSenior Assistant Manager
2.0708347464341 months ago
Verified
... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...
See full reviewSenior Assistant Manager
2.0708347465718 months ago
Verified
... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...
See full reviewSenior Assistant Manager
2.0708347466988 months ago
Verified
... 1. 1 button click to close room allotments. 2. Easy to monitor for all room/OTA channel 3. Easy to standardize all the room rates for all OTA channel. ...
See full reviewSenior Assistant Manager
2.0708347468242 months ago
Verified
... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...
See full reviewHotel Manager&Marketing
2.0708347469523 months ago
Verified
... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...
See full reviewVice President of Revenue Management
2.0385766825661 months ago
Verified
... SiteMinder’s Channel Manager offers revenue practitioners like me and my team, a centralized control over all distribution channels, with realtime updates for rates and room availability. It also automated inventory management with seamless integration with our Property Management System. Its advanced reporting and analytics provide us with insights into channel performance while maintaining rate parity management in ensuring consistent pricing. The platform also allows for the automation ...
See full reviewDirector of Sales
2.0385766826945 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewManager, E-Distributions
2.0063186183203 months ago
Verified
... Its a very easy to use platform with plently of channels to connect to. Managing rates and availability couldn't have been easier, which helped us managing our day to day tasks very smoothly. ...
See full reviewRevenue management
2.0063186184494 months ago
Verified
... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbookings. It saves significant time by automatically ...
See full reviewRevenue management
2.0063186185779 months ago
Verified
... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbookings. It saves significant time by automatically updating ...
See full reviewRevenue management
2.0063186187089 months ago
Verified
... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights ...
See full reviewRevenue management
2.0063186188396 months ago
Verified
... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbookings. It saves significant time by automatically updating availability ...
See full reviewEcommerce Manager
1.9418024899358 months ago
Verified
... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...
See full reviewEcommerce Manager
1.9418024900687 months ago
Verified
... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...
See full reviewCluster Director of Revenue and E-commerce
2.0063186192298 months ago
Verified
... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...
See full reviewSales - Ecommerce
2.0063186193589 months ago
Verified
... SiteMinder helps me to control room allotment to maximize revenue. real time update room and rates. It can provide insights into booking trends, occupancy rates, and revenue performance. ...
See full reviewGeneral manager
2.0063186194855 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewGeneral manager
2.006318619608 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewDirector of Revenue
2.0063186197443 months ago
Verified
... SiteMinder is an excellent choice for hotels or accommodations seeking to efficiently manage multiple sales channels. The system is fast, user-friendly, and backed by a responsive support team. ...
See full reviewRevenue Manager
1.9095444263217 months ago
Verified
... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...
See full reviewRevenue Manager
1.9095444264453 months ago
Verified
... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...
See full reviewAssistant E-Commerce Manager
1.9095444265741 months ago
Verified
... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...
See full reviewRevenue & Distribution Manager
1.9095444267014 months ago
Verified
... Siteminder channel manager is a user friendly system which is easy to navigate. The chatbot (AI agent and team) is prompt in responding to my questions. When the questions are more complex, the ...
See full reviewRevenue & Distribution Manager
1.9095444268276 months ago
Verified
... Siteminder channel manager is a user friendly system which is easy to navigate. The chatbot (AI agent and team) is prompt in responding to my questions. When the questions are more complex, the ...
See full reviewE-commerce executive
1.8772863624373 months ago
Verified
... Rate and inventory update. ...
See full reviewOwner
1.8772863625691 months ago
Verified
... Reliable booking engine and channel manager (professional help during implementation), and easy to design and implement a complete attractive hotel website. ...
See full reviewRegional director digital
1.877286362699 months ago
Verified
... Content management for the mapped channels and escalation of taking new channels onboard based on the requirement of the hotel chain. ...
See full reviewDirector of Revenue
1.8450282983091 months ago
Verified
... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...
See full reviewDirector
1.845028298433 months ago
Verified
... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are ...
See full reviewJefe de recepción
1.845028298557 months ago
Verified
... Intuitive and effective solution for sugarcane management ...
See full reviewSr Revenue Analyst
1.8127702341805 months ago
Verified
... To re-instate some old version mechanics as the new updates made certain process too manual when in the old version in single click can complete the task. ...
See full reviewDirector of Sales and Marketing
1.8127702343082 months ago
Verified
... The Best Channel Manager. ...
See full reviewSales Manager
1.8127702344336 months ago
Verified
... Optimize the strategy with real time insights. Easy access every channel in one place. ...
See full reviewRevenue and Distribution Director Asia
1.8127702345602 months ago
Verified
... I would like to suggest adding a message box feature to allow users to submit cases and chat directly with support. ...
See full revieweCommerce Manager
1.8127702346845 months ago
Verified
... Great Landing Page Dashboard & Rate Plans Linkage ...
See full reviewE-commerce
1.8127702348077 months ago
Verified
... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map with OTAs, distribution ...
See full reviewEcommerce Manager
1.8127702349376 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127702350694 months ago
Verified
... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able to carry out the mappings directly and not having to depend on an advisor to activate it and be able to start ...
See full reviewRevenue and Distribution Manager AU
1.812770235202 months ago
Verified
... Very easy to use, user friendly channel manager. I have been using this system for all the time i work in the hospitality either on operation, reservation and revenue. Very easy to set up, easy to connect to different channels, and now with ...
See full reviewRevenueclick
1.7805121708165 months ago
Verified
... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...
See full reviewRevenue and Distribution Executive - Asia
1.7805121709476 months ago
Verified
... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...
See full reviewRevenue and Distribution Executive - Asia
1.7805121710801 months ago
Verified
... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...
See full reviewRevenue and Distribution Executive - Asia
1.7805121712194 months ago
Verified
... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and integration with popular property management systems (PMS) user-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. The platform’s focus ...
See full reviewRevenue and Distribution Executive - Asia
1.7805121713456 months ago
Verified
... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and integration with popular property management systems (PMS) user-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. The platform ...
See full reviewSales Coordinator
1.7805121714714 months ago
Verified
... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance ...
See full reviewE-commerce Manager
1.7805121717216 months ago
Verified
... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies (OTAs) & allowing us to manage availability ...
See full reviewE-commerce Manager
1.7805121718481 months ago
Verified
... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies (OTAs) & allowing us to manage availability and pricing ...
See full reviewCounter
1.7805121719788 months ago
Verified
... Quickly and accurately compile order information from each platform and update statistics. Simple and clear usage, all great! ...
See full reviewHotel Manager
1.7805121721083 months ago
Verified
... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...
See full reviewHotel Manager
1.7805121722357 months ago
Verified
... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...
See full reviewGeneral Manager
1.7805121723652 months ago
Verified
... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...
See full reviewE commerce manager
1.651479914431 months ago
Verified
... User-Friendly Interface: The platform is intuitive and easy to use, making it simple to manage bookings and distributions.Comprehensive Integration: Seamlessly integrates with various PMS, RMS, and other hotel management systems, streamlining operations.Wide Channel Connectivity: Connects to a vast array of distribution channels, maximizing exposure and increasing bookings.Real-Time Updates: Ensures real-time updates on avai ...
See full revieweCommerce and Distribution Executive
1.6514799145613 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full reviewSuperiovisor - Ecommerce
1.6514799146912 months ago
Verified
... Can do mapping more than 1 rate plan in the same time. Disable OTAs rate plan automatically when the pricing setup incorrect. ...
See full reviewAssistant Director of E-commerce
1.6514799148193 months ago
Verified
... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...
See full reviewAssistant Manager Distribution Services
1.6514799149474 months ago
Verified
... 1. Hotel content distribution that matches majority Channels requirement 2. Can automate reports for channel/rate plan list for easy tracking ...
See full reviewCluster Ecommerce Manager
1.6514799150773 months ago
Verified
... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...
See full reviewAssistant Manager, Revenue Management
1.6514799152031 months ago
Verified
... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. ...
See full reviewDirector of Sales & Ecommerce
1.6514799153364 months ago
Verified
... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...
See full reviewDirector of Sales & Ecommerce
1.6514799154641 months ago
Verified
... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...
See full reviewRevenue Management
1.5869637865618 months ago
Verified
... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...
See full reviewRevenue Management
1.5869637866861 months ago
Verified
... SiteMinder Channel Manager is easy to use ...
See full reviewRevenue Management
1.5869637868123 months ago
Verified
... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...
See full reviewcommercial director
1.58696378694 months ago
Verified
... Need either a support portal to submit a ticket or an email to open a ticket. The support team is non existent. Very frustrating when you have a problem. ...
See full reviewDirector of sales and marketing
1.5547057225597 months ago
Verified
... At Almanity Hoi An Resort & Spa, we’ve been using SiteMinder's solutions, and the experience has been outstanding. SiteMinder has significantly streamlined our channel management process, saving us ...
See full reviewRevenue Manager
1.5547057226863 months ago
Verified
... SiteMinder offers an intuitive interface that simplifies managing multiple OTA channels in one place. The platform's real-time updates ensure accurate availability and pricing, reducing the risk of overbooking. I appreciate the automated ...
See full reviewAssistant Sales Manager
1.522447658299 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewAssistant Sales Manager
1.5224476584233 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewFront Office Manager
1.5224476585517 months ago
Verified
... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...
See full reviewDirector Of Revenue
1.6192218522304 months ago
Verified
... Maybe due to amount of data stored over times, however would be great to enhance the system speed as it getting slower now. Also, will be great to have the date auto populated once the bulk update ...
See full reviewAssistant to Manager
1.6192218523622 months ago
Verified
... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...
See full reviewE commerce Manager
1.4901895944288 months ago
Verified
... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up basic ...
See full reviewE commerce Manager
1.490189594555 months ago
Verified
... Streamlined Success with Siteminder Booking Engine and Channel Manager ...
See full reviewGeneral Manager
1.4901895946804 months ago
Verified
... I will write a review about the use of the Channel Manager system for hotel operations. ...
See full reviewGeneral Manager
1.4256734657792 months ago
Verified
... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...
See full reviewGeneral Manager
1.4256734659211 months ago
Verified
... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...
See full reviewGeneral Manager
1.4256734660521 months ago
Verified
... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...
See full reviewRespecto Comercial
1.4256734661798 months ago
Verified
... Ease of rate changes, distribution and Channel Plus You access more channels without having to map them one by one. ...
See full reviewRespecto Comercial
1.4256734663026 months ago
Verified
... Being able to assign quotas to different channels. It would be easier to distribute the rooms and not have to create rooms per channel. ...
See full reviewRevenue Manager
1.3934154019131 months ago
Verified
... The AI assistance did not recognize the request about GDS by SiteMinder and answered my query with information on OTA's, this could be improved. ...
See full reviewSales and Marketing Manager
1.3934154020411 months ago
Verified
... Problem less channel manager to optimize and manage your rates and inventory. ...
See full reviewGroup Revenue and Distribution Manager
1.3934154021767 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create ...
See full reviewOnline Sales Manager
1.3611573379219 months ago
Verified
... SiteMinder seamlessly integrates with your in-house PMS using a reliable 2way interface, offering real-time updates and supportive task monitoring reports. ...
See full reviewCentral Systems
1.3611573380455 months ago
Verified
... SiteMinder is user friendly system as a Channel Manager, not much complicated to manage things in their environment, also can finds things easily. ...
See full reviewE-Commerce Manager
1.3611573381702 months ago
Verified
... Supports seamless rate updates across multiple platforms. This will help in synchronizing rates and availability in real-time and Easy to connect. ...
See full reviewRegional Revenue Manager
1.3611573382926 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and ...
See full reviewRegional Revenue Manager
1.3611573384297 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and ...
See full reviewRegional Revenue Manager
1.3611573385521 months ago
Verified
... Smart Rate Channel Technology ...
See full reviewE-Commerce Manager
1.3611573386806 months ago
Verified
... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...
See full reviewE-Commerce Manager
1.3611573388064 months ago
Verified
... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...
See full reviewE-Commerce Manager
1.3611573389326 months ago
Verified
... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...
See full reviewGeneral Manager
1.3288992745445 months ago
Verified
... Easy to use and understand, accurate and save time. It is very useful to manager and support for revenue management. ...
See full reviewDirector - Global App Projects
1.3288992746812 months ago
Verified
... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its ...
See full reviewRevenue and Reservation Manager
1.3288992748118 months ago
Verified
... This is good software tool that helps hotel manage room inventory, rate, managing sales effectively across many online distribution channels. ...
See full reviewCluster E-Commerce and Revenue Manager
1.3288992749391 months ago
Verified
... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...
See full reviewITM
1.3288992750672 months ago
Verified
... Siteminder provide the Hassel free integration, their system update to the client also good. While dealing with the account Manager is easy and they are helpful. ...
See full reviewDirector of Revenue Management, HQ
1.3288992751934 months ago
Verified
... While SiteMinder offers a highly robust and efficient platform, one area of improvement would be simplifying the mapping process. For new users or those unfamiliar with the system, the mapping setup ...
See full reviewDirector of Revenue Management, HQ
1.3288992753248 months ago
Verified
... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time ...
See full reviewGeneral Manager
1.3288992754727 months ago
Verified
... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...
See full reviewSenior Distribution Sales Manager
1.3288992756145 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with vari ...
See full reviewSenior Distribution Sales Manager
1.3288992757422 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates ...
See full reviewSenior Distribution Sales Manager
1.3288992758733 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our ...
See full reviewRevenue Management
1.3288992760006 months ago
Verified
... According from using Siteminder this year, some of hotels under my management were terminated and stop using Siteminder system. I found out that the termination process was too complicated because it ...
See full reviewRevenue Management
1.3288992761324 months ago
Verified
... User experience for Channel Managers system ...
See full reviewGeneral Manager
1.3288992762631 months ago
Verified
... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...
See full reviewGeneral Manager
1.3288992763885 months ago
Verified
... Allotment, it would be nice that the Siteminder can auto cut allotment once the booking occur. And another thing is the booking can be interface to our system. ...
See full reviewVP Commercial Strategy
1.3288992765177 months ago
Verified
... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...
See full reviewDistribution & Commercial System Executive
1.3288992766465 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...
See full reviewDistribution & Commercial System Executive
1.3288992767779 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...
See full reviewDistribution & Commercial System Executive
1.3288992769157 months ago
Verified
... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation reporting tool is also very helpful in assessing faulty bookings and reconciliation potential or wrongly assign ...
See full reviewDistribution & Commercial System Executive
1.3288992770565 months ago
Verified
... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation reporting tool is also very helpful in assessing faulty bookings and reconciliation potential or wrongly assign ...
See full reviewGeneral Manager
1.3288992771957 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless ...
See full reviewRevenue Analyst
1.3288992773249 months ago
Verified
... The mapping process can be improved with a bulk edit function, as currently, users need to map by rate plan and by channel. Having a bulk mapping option would significantly reduce the time-consuming ...
See full reviewRevenue Analyst
1.3288992774552 months ago
Verified
... The mapping process can be improved with a bulk edit function, as currently, users need to map by rate plan and by channel. Having a bulk mapping option would significantly reduce the time-consuming ...
See full revieweCommerce and Distribution Manager
1.3288992775829 months ago
Verified
... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI ...
See full reviewE-commerce
1.3288992778416 months ago
Verified
... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewE-commerce
1.3288992779693 months ago
Verified
... Channel manager / Upselling Software ...
See full reviewE-commerce
1.3288992780981 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewReservation and Revenue Manager
1.3288992782266 months ago
Verified
... I would say everything is useful. I suggest to have the data analysis report sending out daily to hotel to check the information ...
See full reviewReservation and Revenue Manager
1.3288992783565 months ago
Verified
... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...
See full reviewReservation and Revenue Manager
1.3288992784872 months ago
Verified
... SiteMinder is functional and friendly to user. We can also see the data analysis of market trends to keep update with business. Besides, the support team is helpful with quickly responding and fixing ...
See full reviewB2B Online Assistant Sales Manager
1.3288992786137 months ago
Verified
... Promotional functions such as Minimum night, Early Bird, Free Night and Package or functions to update the cancellation policy. ...
See full reviewRevenue and Distribution Manager Asia
1.3288992787388 months ago
Verified
... Siteminder makes managing hotel reservations and channel distribution incredibly easy with its intuitive interface. It saves time by automating updates across booking platforms, ensuring accurate ...
See full reviewManaging Director
1.3288992788665 months ago
Verified
... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield managements, the system also improves work ...
See full reviewManaging Director
1.3288992789923 months ago
Verified
... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform ...
See full reviewManaging Director
1.3288992791226 months ago
Verified
... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield managements, the system also improves ...
See full reviewRevenue and Reservation Manager
1.2966412147386 months ago
Verified
... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966412148645 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. ...
See full reviewE-commerce Supervisor
1.2643831504745 months ago
Verified
... 1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize ...
See full reviewAssistant Manager for Online Distribution
0.97406056995333 months ago
Verified
... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: The interface is generally intuitive and user-friendly, making it easy to manage rates and inventory across multiple OTAs. Centralized Management: It provides a single platform to control all connected booking channels, saving time and reducing manual work. Real-Time Updates ...
See full reviewAssistant Manager for Online Distribution
0.9740605700799 months ago
Verified
... User Interface: Simplify the dashboard to make navigation more intuitive for first-time users. Real Time Updates: Improve the speed and accuracy of rate and inventory synchronization across all connected channels. Reporting Features: Provide more detailed, customizable reports with visual analytics for performance tracking. Mobile App: Enhance mobile app functionality to allow for better on-the-go management of inventory, rates, and bookings. Error Management: Introduce more robust tools for identifying and resolving discrepancies between the system and connected channels. Bulk Updates: Enable bulk edits for rates and inventory across multiple channels with fewer steps. Integration: Expand seamless integrations with property management systems (PMS), customer relationship management (CRM) tools, and revenue management systems (RMS). Channel-Specific Features: Offer more customization options for individual OTA channels (e.g., rate plans, promotions, and content updates). Training and Support: Provide comprehensive tutorials, webinars, and 24/7 support to help users navigate advanced features. Dynamic Pricing Tools: Incorporate AI-driven dynamic pricing tools for real-time rate optimization based on market trends. Automation: Increase ...
See full reviewIntegrations
Limited
Hoteliers often emphasize the importance of integrations in SiteMinder's Channel Manager platform. Users appreciate the extensive range of integrations with various Property Management Systems (PMS), Online Travel Agencies (OTAs), and booking engines, which enhance the platform's functionality. Many hoteliers note that setting up these integrations is generally straightforward and does not require extensive technical knowledge, although some report occasional challenges that necessitate manual workarounds. The platform's ability to reliably and consistently sync data between systems is a critical feature that helps prevent overbookings and ensures that inventory and rates are accurately updated in real-time across multiple channels. Customization of integrations to meet specific business needs is a frequently mentioned advantage, allowing hoteliers to tailor connectivity to their unique operational requirements. However, some users express a desire for integrations with more niche platforms and local market systems, such as additional regional OTAs and payment gateways, to fully leverage SiteMinder's global reach.
Night auditor
13.26438320699 months ago
Verified
... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...
See full reviewNight auditor
13.264383207181 months ago
Verified
... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...
See full reviewNight auditor
13.264383207323 months ago
Verified
... The most important aspect to be improved is the synchronization between Siteminder with the Property Management System (PMS), called Opera. I have checked a lot of mistakes in the Channel Manager ...
See full reviewE-commerce Manager
13.264383207459 months ago
Verified
... Integration with AI-powered tools: SiteMinder could integrate with AI-powered tools for tasks such as revenue management, guest personalization, and marketing automation. This could help you further ...
See full reviewRevenue Manager
13.264383207605 months ago
Verified
... The system can be mapped connectivity with various business partners. The system is designed to facilitate mapped connectivity with various business partners, allowing seamless integration and ...
See full reviewAsst. E-commerce Manager
13.232125143238 months ago
Verified
... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...
See full reviewAsst. E-commerce Manager
13.232125143381 months ago
Verified
... Optimizing distribution to channels and direct booking ...
See full reviewAsst. Revenue Manager
13.232125143511 months ago
Verified
... Might be in some agent connected still not stable sometime they just can open even tho already make changes in siteminder. ...
See full reviewRegional Online Distribution Manager
13.232125143651 months ago
Verified
... Integration with Guestline which is our main PMS. Without capavity to integraton, we have to do manual works to key reservations and update inventory ...
See full reviewRegional Online Distribution Manager
13.232125143787 months ago
Verified
... Integration with Guestline which is our main PMS. Without capavity to integraton, we have to do manual works to key reservations and update inventory ...
See full reviewGérant
6.5547057890961 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following this omission which is not applied despite reminders which remain unanswered. A crazy delay for setting up the tripadvisor and trivago links. His last contacts responded that the connection was immediate ...
See full reviewRevenue Manager
6.4256735311593 months ago
Verified
... Chatbot within SiteMinder Channel Manager ...
See full reviewRevenue Manager
6.4256735312866 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and ...
See full reviewMarketing and Sales Manager
6.4256735314139 months ago
Verified
... To better manage potential outages of the RMS, PMS, or even the channel manager itself, it would be beneficial to introduce several features. Firstly, a function that allows reservations to be pushed and updated to the PMS a second time, even after the initial collection by the PMS, would ensure data integrity during service disruptions. Additionally, the capability to export comprehensive reservation data (including rate plan information for each room booked, excluding credit card information) to an Excel spreadsheet, would greatly enhance data management and continuity. Finally, an option to upload rates and room availabilities through a spreadsheet would be invaluable during RMS or PMS outages, ensuring that operations can continue smoothly despite technical issues. Given the extensive data processing capabilities of channel managers in the hotel market, there is indeed potential for them to evolve into robust market intelligence tools. By aggregating and analyzing data from various sources such as bookings, pricing trends, guest demographics, and competitor analysis, channel managers can provide valuable insights. These insights could include demand forecasting, pricing optimization strategies, market trends, and competitive ...
See full reviewHospitality Ecommerce Consultant
6.4256735315408 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust ...
See full reviewHospitality Ecommerce Consultant
6.4256735316794 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notable feature is the SiteMinder Booking Engine, which integrates seamlessly with hotel websites to facilitate direct bookings. This engine not only improves the user experience for guests but also helps hotels increase their direct booking rates, thereby reducing the dependency on OTAs and the associated commission fees. The booking engine is customizable, mobile-friendly, and supports multiple languages and currencies, catering to a global audience. SiteMinder also offers insightful analytics and reporting tools that provide hoteliers with valuable data on booking trends, revenue performance, and market demand. These insights enable informed decision-making and strategic planning, helping hotels optimize their pricing strategies and promotional efforts. Moreover, SiteMinder's Global Distribution System (GDS ...
See full reviewGM
6.2321251447077 months ago
Verified
... As one of the first Hotel-Partner in Germany. ...
See full reviewGM
6.232125144832 months ago
Verified
... As one of the first Hotel-Partner in Germany. ...
See full reviewGM
6.2321251449567 months ago
Verified
... As one of the first Hotel-Partner in Germany. ...
See full reviewOwner
5.7159961128252 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never easy like this to operate multi channels ...
See full reviewOwner
5.7159961129533 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never easy like this to operate multi ...
See full reviewOwner
5.7159961130851 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first ...
See full reviewSALES DEPARTMENT
5.6514799841816 months ago
Verified
... Speed and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...
See full reviewSALES DEPARTMENT
5.6514799843063 months ago
Verified
... Speed and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...
See full reviewSALES DEPARTMENT
5.6514799844325 months ago
Verified
... Speed and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...
See full reviewSales & E-commerce manager
4.5547057910099 months ago
Verified
... So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface. ...
See full reviewGeneral manager
4.4256735330828 months ago
Verified
... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...
See full reviewGeneral manager
4.4256735332699 months ago
Verified
... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...
See full reviewHotel operations and event manager
4.328899339857 months ago
Verified
... The customer support is quick and helpful. They have helped me several times with guest refunds or channel connections. It can connect to a lot of channels which is helpful ...
See full reviewGeneral Manager
4.3288993399851 months ago
Verified
... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...
See full reviewGeneral Manager
4.3288993401109 months ago
Verified
... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...
See full reviewgerente
4.3288993402404 months ago
Verified
... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet ...
See full reviewgerente
4.3288993403782 months ago
Verified
... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections ...
See full reviewManager of Sales & Marketing
4.2966412759894 months ago
Verified
... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...
See full reviewManager of Sales & Marketing
4.2966412761182 months ago
Verified
... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...
See full review
4.2966412762478 months ago
Verified
... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...
See full review
4.296641276374 months ago
Verified
... I've been using SiteMinder for five years with different hotel management systems, and while I've changed those I've always been very happy with them. ...
See full reviewGroup E-Commerce Manager
4.2966412765035 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewGroup E-Commerce Manager
4.2966412766443 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewGroup E-Commerce Manager
4.2966412767764 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewGroup E-Commerce Manager
4.2966412769082 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewAssistant Managing Director
4.2966412770348 months ago
Verified
... The system offers an intuitive and user-friendly interface, making it extremely easy to navigate and use on a daily basis. SiteMinder seamlessly connects with numerous online travel agencies, ...
See full reviewAssistant Managing Director
4.2966412771629 months ago
Verified
... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are ...
See full reviewAssistant Managing Director
4.2966412772902 months ago
Verified
... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are ...
See full reviewAssistant Managing Director
4.2966412774227 months ago
Verified
... The system offers an intuitive and user-friendly interface, making it extremely easy to navigate and use on a daily basis. SiteMinder seamlessly connects with numerous online travel agencies, ...
See full reviewAssistant Managing Director
4.2966412775485 months ago
Verified
... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are ...
See full reviewCorporate Senior Revenue & Distribution Manager
4.2966412776721 months ago
Verified
... Contact Center, Customer Service, Technical Support there is difficult for contact and I hope we will get along in the future. ...
See full reviewGeneral Manager
4.2966412777968 months ago
Verified
... The continuous integration issues are very frustrating. I don't have a lot to do with Siteminder so don't have a lot of feedback to give. ...
See full review
4.2643832134005 months ago
Verified
... Quick solution - channel manager communication with booking.com ...
See full reviewE-Commerce
4.2643832135383 months ago
Verified
... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...
See full reviewE-Commerce
4.2643832136638 months ago
Verified
... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...
See full reviewE-Commerce
4.2643832137899 months ago
Verified
... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...
See full reviewDirector of Sales
4.264383213915 months ago
Verified
... More features like Auto yield rate according to occupancy, Separate inventory for each OTA in case the hotel wants to limited inventory for some specific OTA. ...
See full reviewDirector of Sales
4.2643832140435 months ago
Verified
... More features like Auto yield rate according to occupancy, Separate inventory for each OTA in case the hotel wants to limited inventory for some specific OTA. ...
See full reviewManager
4.1676090207519 months ago
Verified
... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...
See full reviewManager
4.1676090208923 months ago
Verified
... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...
See full reviewManager
4.1676090210219 months ago
Verified
... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...
See full reviewEcommerce
4.1030928922439 months ago
Verified
... A friendly user channel manager, interface with various online channel selections to optimize distribution, a very helpful support team, and simple reporting that’s easy to analyze. ...
See full reviewSystems and Connectivity Manager
4.1030928923723 months ago
Verified
... ChannelManager resync ...
See full review
4.1030928925175 months ago
Verified
... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout of customer payment information, name of the booking ...
See full review
4.103092892652 months ago
Verified
... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth of features and integrations it offers has significantly improved the operation with the complementary ...
See full reviewCeo Hotel Solutions
4.1030928927834 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements ...
See full review
4.1030928929152 months ago
Verified
... Connect to VRBO! That is one channel that we are having to manager independently and we look forward to having everything in one place! ...
See full review
4.1030928930432 months ago
Verified
... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...
See full reviewManager Assistant
4.0708348286578 months ago
Verified
... We think that synchronization with the linked channels should be improved... But we don t know how much this matter is up to you! ...
See full reviewManager Assistant
4.0708348287967 months ago
Verified
... We think that synchronization with the linked channels should be improved... But we don t know how much this matter is up to you! ...
See full reviewManager Assistant
4.0708348289236 months ago
Verified
... We think that synchronization with the linked channels should be improved... But we don t know how much this matter is up to you! ...
See full review
4.0708348291723 months ago
Verified
... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...
See full reviewReservations
3.9740606357463 months ago
Verified
... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...
See full reviewSales
3.9418025713695 months ago
Verified
... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...
See full reviewSales
3.9418025715158 months ago
Verified
... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...
See full reviewSales
3.9418025716573 months ago
Verified
... Stable, and sales team, support team are willing to help, Opera ADs integration help us a lot when dealing with new booking. ...
See full reviewReservation Executive
3.9418025717895 months ago
Verified
... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...
See full reviewReservation Executive
3.9418025719179 months ago
Verified
... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...
See full reviewIngeniera Industrial
3.9418025720486 months ago
Verified
... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...
See full reviewIngeniera Industrial
3.9418025721841 months ago
Verified
... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...
See full reviewIngeniera Industrial
3.9418025723096 months ago
Verified
... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...
See full reviewSenior Manager
3.9095445079215 months ago
Verified
... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...
See full reviewSenior Manager
3.9095445080466 months ago
Verified
... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...
See full reviewAUDITOR DE INGRESOS
3.8772864436589 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...
See full reviewAUDITOR DE INGRESOS
3.8772864439251 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...
See full reviewAUDITOR DE INGRESOS
3.8772864440532 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...
See full reviewJefa de Recepción y Reservas
3.877286444179 months ago
Verified
... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...
See full reviewJefa de Recepción y Reservas
3.8772864443141 months ago
Verified
... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...
See full reviewJefa de Recepción y Reservas
3.8772864444471 months ago
Verified
... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...
See full reviewJefa de Recepción y Reservas
3.877286444583 months ago
Verified
... That everything is integrated into the same channel, the ease of connecting it anywhere, whether on the website or on social networks, etc. ...
See full reviewReservation Team Leader
3.812770315681 months ago
Verified
... I think you may give a solution further if the problem not coming from Siteminder and it is happen in some like OTA or Hotel end system may be you may give a clue ...
See full reviewIT-manager
3.8127703158128 months ago
Verified
... 1. The only online booking interface for Direct Book via PayPal doesn't work in my country, so I can't receive online payments 2. Limited support setting new channels up in Channel Manager (of ...
See full reviewSales Director
3.7482541869123 months ago
Verified
... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...
See full reviewSales Director
3.7482541870449 months ago
Verified
... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...
See full reviewE-Commerce Manager
3.6514799936246 months ago
Verified
... Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder ...
See full reviewRevenue Manager
3.6192219292496 months ago
Verified
... What I like most about Siteminder is that it is very easy to use, it does not require much intervention from the support area to use it, its connection is fast and its support is excellent. They add ...
See full reviewRevenue Manager
3.6192219293817 months ago
Verified
... What could be improved would be the GDS implementation times. I am currently in the process and they are taking longer than usual. ...
See full reviewHead of Distribution & Digital Marketing
3.5869638649978 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates; Include ...
See full reviewHead of Distribution & Digital Marketing
3.5869638651333 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates; Include all partners ...
See full reviewHead of Distribution & Digital Marketing
3.586963865267 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates; Include all partners like Sojern, AdRoll as well as many other metasearch ...
See full reviewGerente de Reservaciones
3.4901896718477 months ago
Verified
... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...
See full reviewGerente de Reservaciones
3.4901896719896 months ago
Verified
... Everything works very well, perhaps more training for integration with the PSM. The solution time in some cases is a bit slow. ...
See full reviewDistribution Executibe
3.4579316076064 months ago
Verified
... We hope that the direct booking system can successfully implement nationality fencing, which would not only improve user experience but also ensure compliance with various regional regulations and ...
See full reviewDirector
3.3934154787063 months ago
Verified
... Grupo Premium tackles the challenge of portfolio optimization with SiteMinder ...
See full reviewReservations Manager
3.3611574143212 months ago
Verified
... Easy to set up pricing, connection to all channels, maintain the room type, so overall all the best for SiteMinder ...
See full reviewReservations Manager
3.3611574144497 months ago
Verified
... Easy to set up pricing, connection to all channels, maintain the room type, so overall all the best for SiteMinder ...
See full reviewAccommodation Manager
3.3611574145856 months ago
Verified
... SiteMinder enables us to link all our OTAs with our PMS and helpful support ...
See full reviewAccommodation Manager
3.3611574147166 months ago
Verified
... SiteMinder enables us to link all our OTAs with our PMS and helpful support ...
See full reviewowner
3.3288993503244 months ago
Verified
... Siteminder support and follow up is great ...
See full reviewowner
3.3288993504488 months ago
Verified
... Nothing. We have found Siteminder very easy to approach and they have given us great advise about opening up to new ideas and avenues to sell our rooms. ...
See full reviewReservation Manager
3.2643832215416 months ago
Verified
... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...
See full reviewHead of Marketing
3.2643832216674 months ago
Verified
... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...
See full reviewHead of Marketing
3.264383221797 months ago
Verified
... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...
See full reviewHead of Marketing
3.2643832219232 months ago
Verified
... Payment integration for Latin America. They currently use a platform (PayPal) that is not popular in our country, which implies higher costs that are not so attractive. If they integrate a platform ...
See full reviewHead of Marketing
3.2643832220475 months ago
Verified
... Payment integration for Latin America. They currently use a platform (PayPal) that is not popular in our country, which implies higher costs that are not so attractive. If they integrate a platform ...
See full reviewRevenue/Operations
3.2321251576538 months ago
Verified
... The availability of the support team and their knowledge, or willingness to resolve the issue by liaising with the relevant departments within the organization. ...
See full reviewFD
3.2321251579077 months ago
Verified
... Many of my doubts are resolved with the help of the support team and with some siteminder articles, but have you thought about a type of certification focused on all the tools that we can use and implement in the channel manager? This would help us optimize some of our distribution tasks, review other options and forms ...
See full reviewFD
3.2321251580447 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety ...
See full reviewFD
3.2321251581724 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast with the rules that can be implemented on each channel. The speed with which each channel receives the information is almost immediate. In addition to OTAs and certain TTOs, we recently added ...
See full reviewE-Commerce & Reservation Manager
3.1998670937866 months ago
Verified
... SiteMinder has been an excellent platform for managing our bookings efficiently across multiple channels. As a booking engine, it offers a user-friendly interface for both guests and staff, making direct bookings smooth and straightforward. The channel manager feature has been particularly helpful in synchronizing our room availability across various OTAs, reducing over bookings and manual errors. Additionally, the metasearch ...
See full reviewOperations Manager
3.1676090294011 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking ...
See full reviewOperations Manager
3.1676090295337 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key ...
See full reviewOperations Manager
3.1676090296636 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking ...
See full reviewOperations Manager
3.1676090298029 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian ...
See full reviewOperations Manager
3.1676090299287 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution ...
See full reviewOperations Manager
3.1676090300545 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost affective for us to spend money on advertising. I like the ease of use that the SiteMinder software provides with linking all of the channel / distribution options - Expedia, Booking.com, GDS, Direct Booking etc. They have a great system rolling out around managing Rates that takes the pressure of and allows you to focus on running your property. The tool is dynamic, helps you manage pricing and keeps you up to date without being on the computer. When we have had issues with Siteminder, around a syncing issue or room not mapping ...
See full reviewChannel & Distribution Manager
3.1353509656635 months ago
Verified
... Simple to use and amazing tech support! ...
See full reviewChannel & Distribution Manager
3.1353509657889 months ago
Verified
... The ability to map one rateplan to different ratecodes in your PMS based on the agent. This can be done but must be done by Siteminder, not the customer. ...
See full reviewOffice Manager
2.9740606433445 months ago
Verified
... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...
See full reviewOffice Manager
2.9740606434677 months ago
Verified
... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...
See full reviewOwner
2.9418025790759 months ago
Verified
... The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783 ...
See full reviewHotel Operations Manager
2.9095445147024 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide ...
See full reviewFront desk
2.7805122567664 months ago
Verified
... Channel managers is my favorite tool to use and it's easily to control and all the platform connection is fast and always no have difficulty to worry. ...
See full reviewRevenue Specialist
2.7482541923775 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewRevenue Specialist
2.7482541925101 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewManager
2.7482541926381 months ago
Verified
... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...
See full reviewManager
2.7482541927643 months ago
Verified
... The marketing through different channels of the property, property visibility, control over the channels and prompt response, connection to PMS ...
See full reviewRevenue Performance Manager
2.6837380638628 months ago
Verified
... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if you were getting your fair share of bookings through each channel. You can currently see which countries your bookings come from and which channels but on some OTAs you can compare that to a comp set. IIf you could do that across all channels and then be able to also identify which channels were performing better on what type of thing ie one does better with mobile, one does better with UK guests, one does better on a non refundable rate plan, this would be very powerful data to have in one location. have tried to add competitors in the rates section but it doesn't work. Not sure if this is a new addition? The ability to be able to load and control OTA promotions such as members, mobile deals, international deals etc from SiteMinder to ensure parity ...
See full reviewSales Manager
2.6837380639893 months ago
Verified
... - Easy to use - Efficient customer support - Quick update in all OTA channels - regular upgrade or mantaince. ...
See full reviewHotel Manager
2.5869638705664 months ago
Verified
... The Channel Manager, Tech Support and service of the agent Katrina was a great help. Thank you. Provided necessary help. ...
See full reviewE-commerce manager
2.586963870703 months ago
Verified
... Easy for implement new channel and always smooth distribution "It’s easy to implement new channels, ensuring a smooth distribution process for all updates and communications across platforms." ...
See full reviewOnline Marketing Supervisor
2.5869638708289 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewOnline Marketing Supervisor
2.5869638709543 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewOnline Marketing Supervisor
2.5869638710801 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewE-commerce Manager
2.5869638712097 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their ...
See full reviewE-commerce Manager
2.5869638713407 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their products, like the Channel Manager and Booking Engine, to be very reliable. Having tried several ...
See full reviewRevenue and Distribution Manager Asia
2.5869638714774 months ago
Verified
... It would be appreciated if a full sync button could be implemented for synchronizing the rates and inventory of each channel, instead of informing the SiteMinder team to proceed with the full sync, or I need to address ...
See full reviewEcommerce Manager
2.5869638716036 months ago
Verified
... Siteminder’s channel manager has greatly simplified the management of our OTA connections. It allows us to update rates, availability, and restrictions seamlessly across all channels, saving ...
See full reviewRevenue Management
2.5547058072121 months ago
Verified
... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...
See full reviewRevenue Management
2.5547058073395 months ago
Verified
... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...
See full reviewRevenue Management
2.5547058074657 months ago
Verified
... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...
See full reviewRevenue Management
2.5547058076004 months ago
Verified
... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...
See full reviewSales Manager
2.5224477432101 months ago
Verified
... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...
See full reviewSales Manager
2.5224477433378 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...
See full reviewSales Manager
2.5224477434689 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...
See full reviewSales Manager
2.5224477436022 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...
See full reviewSales Manager
2.522447743731 months ago
Verified
... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...
See full reviewCluster Revenue
2.5224477438549 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewCluster Revenue
2.5224477439972 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewCluster Revenue
2.5224477441256 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewCluster Revenue
2.5224477442525 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewManager, Yield & Revenue
2.5224477443791 months ago
Verified
... Easy to use channel manager for controlling rates and availability of variety OTA ...
See full reviewManager, Yield & Revenue
2.5224477445038 months ago
Verified
... Easy to use channel manager for controlling rates and availability of variety OTA ...
See full reviewFD
2.4901896801303 months ago
Verified
... I think for now SiteMinder has always developed programs every year and they keep growing and I have nothing to complain about it now, it all good. ...
See full reviewSenior Manager, Revenue Manager
2.4901896802752 months ago
Verified
... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy ...
See full review
2.4901896804204 months ago
Verified
... One area for potential improvement with SiteMinder would be API Integration. Offering a more open API would allow for even greater customization and automation, enabling deeper integrations with ...
See full review
2.490189680544 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expand ...
See full reviewCluster IT Manager
2.4579316161526 months ago
Verified
... SiteMinder provides all solutions the hotel needs , the products are easy to use , with intuiative SiteMinder provides all solutions the hotel needs, the products are easy to use, with intuitive design. SiteMinder can also interface well with the Opera Cloud PMS with help us to connect ...
See full reviewAdministrador de hotel
2.4579316162784 months ago
Verified
... There are some retail channels that have not yet achieved Channel Manager integration. However, on a global level, if SiteMinder does not have the ability to map it, no other online hotel management ...
See full reviewManager
2.4579316164098 months ago
Verified
... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...
See full reviewManager
2.457931616536 months ago
Verified
... It is a quick and reliable too to use. able to connect with major partners seamlessly. sales and account personnel are also friendly and helpful. ...
See full reviewGerente General
2.4256735521483 months ago
Verified
... The service before and during activation. The system is very user-friendly and very easy to navigate. Connections to the channels are very easy and fast. ...
See full reviewEcommerce Manager
2.3611574232456 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.361157423371 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.3611574235025 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.3611574236406 months ago
Verified
... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...
See full reviewAirbnb operator
2.3611574237847 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611574239161 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611574240446 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611574241741 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611574243052 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611574244336 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611574245606 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611574246882 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611574248144 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611574249384 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewHotel Manager
2.3611574250769 months ago
Verified
... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...
See full reviewConsultant
2.3288993606885 months ago
Verified
... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution management, there are a few areas where enhancements could further enrich the user experience and functionality: Advanced Reporting and Analytics The reporting tools provided by SiteMinder are helpful but could be more detailed and customizable. Adding advanced analytics features, such as trend analysis or predictive insights, could empower users to make more data-driven decisions. Mobile App Functionality Although the platform works well on desktop, the mobile app could benefit from a more robust feature set. Enhancing the mobile experience with full access to all functionalities, such as rate management and deeper reporting, would allow users to manage operations on the go more effectively. Integration ...
See full reviewCorporate Director of Revenue The Phala Group.
2.3288993608132 months ago
Verified
... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...
See full reviewCorporate Director of Revenue The Phala Group.
2.3288993609405 months ago
Verified
... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...
See full reviewCorporate Director of Revenue The Phala Group.
2.3288993610652 months ago
Verified
... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...
See full reviewCorporate Director of Revenue The Phala Group.
2.328899361191 months ago
Verified
... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be ...
See full reviewCorporate Director of Revenue The Phala Group.
2.3288993613239 months ago
Verified
... We have some problems for booking update to Property Management System. We having overbook case several times due to the long update time provided to PMS by SiteMinder. Maybe the update time could be shortened ...
See full reviewRevenue Management Director
2.328899361449 months ago
Verified
... - UX- very user friendly - Mapping and settings simplicity - Customer and support service - Multiproperty - Wide range of connections available ...
See full reviewSales & MArketing Manager
2.2966412970587 months ago
Verified
... It would be very useful for us to connect with the OTA's that are not connected to the reservayon notification from the system. ...
See full reviewSales & MArketing Manager
2.296641297186 months ago
Verified
... It would be very useful for us to connect with the OTA's that are not connected to the reservayon notification from the system. ...
See full reviewIT Manager
2.2643832327946 months ago
Verified
... Siteminder Services & functionality ...
See full reviewRevenue & Digital Marketing Specialist
2.2643832329279 months ago
Verified
... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...
See full reviewDirector of Ecommerce
2.2643832330597 months ago
Verified
... User friendly, Stable connection ...
See full reviewDirector of Ecommerce
2.264383233187 months ago
Verified
... User Friendly, Fast and easy to manage rate and inventory. Stable connectivity and can connect to many distribution channels both of B2B and B2C system. ...
See full reviewDirector of Ecommerce
2.2643832333098 months ago
Verified
... User Friendly, Fast and easy to manage rate and inventory. Stable connectivity and can connect to many distribution channels both of B2B and B2C system. ...
See full reviewRevenue Manager
2.2321251689184 months ago
Verified
... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...
See full reviewFD
2.1353509754925 months ago
Verified
... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...
See full reviewCluster Revenue Analyst
2.1030929110999 months ago
Verified
... A Reliable Channel Manager for Seamless Hotel Operations ...
See full reviewSales Manager
2.1030929112291 months ago
Verified
... User friendly, responsive support staff and great reporting details & marketing features with Direct Bookings. Offers great pricing. Love the GDS integration. ...
See full reviewSenior Assistant Manager
2.0708348468354 months ago
Verified
... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...
See full reviewAssistant Business Development/Operation Manager
2.0708348469605 months ago
Verified
... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...
See full reviewAssistant Business Development/Operation Manager
2.0708348470863 months ago
Verified
... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...
See full reviewE-Commerce executive
2.0385767826994 months ago
Verified
... Channel Manager Integration ...
See full reviewE-Commerce executive
2.0385767828364 months ago
Verified
... Site minders allows hotels to manage their inventory and rates across multiple platforms from one central location, reducing the risk of overbooking and saving time. ...
See full reviewE-Commerce executive
2.0385767829603 months ago
Verified
... Channel Manager Integration ...
See full reviewAsst. Revenue Manager
2.0385767830918 months ago
Verified
... I have had a very positive experience using SiteMinder, particularly with its Booking Engine and Channel Manager.Both products are excellent, and the setup process was straightforward. The user interface is clear, intuitive, and easy to navigate, making it simple to get everything up and running without any complications. One of the standout features for me has been the seamless connectivity. I have never experienced any delays, and everything operates in real time. The push of updates across platforms is incredibly fast, ensuring that all information is synchronized ...
See full reviewDirector of Sales
2.0385767832314 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewDirector of Sales
2.0385767833565 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewRevenue Manager
2.0063187189707 months ago
Verified
... It's very easy to use the SiteMinder and they also have a very great support team. Always update the features.SiteMinder is highly user-friendly, complemented by an excellent support team. ...
See full reviewManager, E-Distributions
2.0063187191051 months ago
Verified
... Its a very easy to use platform with plently of channels to connect to. Managing rates and availability couldn't have been easier, which helped us managing our day to day tasks very smoothly. ...
See full reviewManager, E-Distributions
2.0063187192496 months ago
Verified
... Some opportunity for improvements is that sometimes connectivity with PMS can be a bit slow and reservations are not sent instantly when receiving the bookings. ...
See full reviewEcommerce Manager
1.9418025903457 months ago
Verified
... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...
See full reviewEcommerce Manager
1.9418025904719 months ago
Verified
... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...
See full reviewEcommerce Manager
1.9418025906007 months ago
Verified
... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...
See full reviewCluster Director of Revenue and E-commerce
2.0063187197633 months ago
Verified
... SiteMinder could enhance reporting features, offer more customization options, improve system speed, provide stronger integrations, and streamline user interface navigation. ...
See full reviewDirector of Revenue
2.0063187199026 months ago
Verified
... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This ...
See full reviewDirector of Revenue
2.0063187200284 months ago
Verified
... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This ...
See full reviewDirector of Revenue
2.0063187201538 months ago
Verified
... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This creates ...
See full reviewE-Commerce & Admin. Executive
2.0063187202808 months ago
Verified
... Addressing OTA Update Delays ...
See full reviewE-Commerce & Admin. Executive
2.0063187204036 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...
See full reviewE-Commerce & Admin. Executive
2.0063187205302 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received ...
See full reviewE-Commerce & Admin. Executive
2.0063187206691 months ago
Verified
... Addressing OTA Update Delays ...
See full reviewE-Commerce & Admin. Executive
2.0063187207953 months ago
Verified
... Addressing OTA Update Delays ...
See full reviewE-Commerce & Admin. Executive
2.0063187209241 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only ...
See full reviewE-Commerce & Admin. Executive
2.0063187210517 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details ...
See full reviewGeneral Manager
1.9740606566655 months ago
Verified
... Nothing much but should be able to connect to all PMS systems. At the same time all Agents should be able to connect to Site-minder. ...
See full reviewGeneral Manager
1.9740606568029 months ago
Verified
... Nothing much but should be able to connect to all PMS systems. At the same time all Agents should be able to connect to Site-minder. ...
See full reviewRevenue Manager
1.9095445278954 months ago
Verified
... Hassle free Channel Manager ...
See full reviewGeneral Manager
1.9095445280242 months ago
Verified
... Connection delivery. Sometimes booker book and then make amendments immediately, causing booking unable to be delivered and manual reservation need to be created. ...
See full reviewRevenue Manager
1.90954452815 months ago
Verified
... I find the Yield Rules especially helpful as it saves a lot of manual monitoring of room inventories more so for those managing multi properties. ...
See full reviewDirector of Sales and Marketing
1.9095445282788 months ago
Verified
... Booking Engine simplified and more E wallet option ...
See full reviewSVP Global distribution
1.9095445284091 months ago
Verified
... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...
See full reviewSVP Global distribution
1.9095445285488 months ago
Verified
... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...
See full reviewSVP Global distribution
1.9095445286832 months ago
Verified
... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...
See full reviewHotel Manager
1.9095445289449 months ago
Verified
... Can handle hotel websites and properly control hotel inventory and rates. can increase revenue and direct booking for more chances to improve. ...
See full reviewHotel Manager
1.9095445290696 months ago
Verified
... Can handle hotel websites and properly control hotel inventory and rates. can increase revenue and direct booking for more chances to improve. ...
See full reviewSales Manager
1.9095445292025 months ago
Verified
... You need to add a revenue manager, that will complete the perfect experience of the tool. Also a credit card processor for bookings. ...
See full reviewGroup Revenue Director
1.8772864648212 months ago
Verified
... SiteMinder is Most user friendly channel manager with seamless inventory distribution and wide range of OTA integrations available for Hotels to maximise revenue. ...
See full reviewReservation Manager
1.8772864649488 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewReservation Manager
1.8772864650765 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewReservation Manager
1.877286465199 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewReservation Manager
1.8772864653244 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewReservation Manager
1.8772864654499 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewReservation Manager
1.8772864655817 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewAssistance Reservation Manager
1.8772864657071 months ago
Verified
... Rate Shopping is easier to check rate disparity. Booking Engine also easy to manage. Channel Manager has more partners to corporate with. ...
See full reviewOwner
1.8772864658341 months ago
Verified
... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...
See full reviewGeneral Manager
1.877286465964 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewGeneral Manager
1.8772864660921 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewGeneral Manager
1.8772864662328 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewAssitant Director of Sales
1.8450284018474 months ago
Verified
... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...
See full reviewAssitant Director of Sales
1.8450284019743 months ago
Verified
... While the platform is great, the integration process with certain property management systems could be smoother. Also, having faster customer support during peak hours would make the experience even ...
See full reviewRegional director digital
1.8772864666226 months ago
Verified
... SiteMinder has a very transparent mapping mechanism with a user friendly interface with great customer service for both hotel and channels. ...
See full reviewE-Commerce Manager
1.8772864667533 months ago
Verified
... Mobile functionality: Enhanced mobile app features for better on the go management. Integration updates: Faster rollout of integrations with emerging OTAs and third-party systems. Training resources: ...
See full reviewE-Commerce Manager
1.8772864668866 months ago
Verified
... Real time synchronization, User friendly interface, Reliable support, Comprehensive reporting. SiteMinder has been an invaluable tool for streamlining our online distribution. It simplifies managing room inventory and rates across multiple OTAs ...
See full reviewDirector of Sales & Marketing
1.8450284025078 months ago
Verified
... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...
See full reviewbusiness owner
1.8127703381246 months ago
Verified
... Add some more languages to the interface add a few more languages to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...
See full reviewbusiness owner
1.8127703382549 months ago
Verified
... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...
See full reviewDirector of Sales and Marketing
1.8127703383867 months ago
Verified
... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...
See full reviewE-commerce
1.812770338523 months ago
Verified
... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map ...
See full reviewReservation
1.8127703386712 months ago
Verified
... The chanel manager could be in Thai language and when we have last 1 room sometimes it will over booking on 2 website (OTA) ...
See full reviewVP Revenue & Distribution Asia
1.8127703388124 months ago
Verified
... Mapping with the Online Travel Agents (OTA) should be easier than this, especially Booking.com, Agoda.com, Expedia.com and Trip.com and etc. ...
See full reviewEcommerce Manager
1.8127703389509 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct ...
See full reviewEcommerce Manager
1.8127703390827 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct distribution of our rates with the different ...
See full reviewEcommerce Manager
1.8127703392137 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be noted that all the tools are indicated for the correct distribution of our rates with the different commercial partners, as well as the large portfolio of agencies that we can reach through integration ...
See full reviewRevenue and Distribution Manager AU
1.8127703393485 months ago
Verified
... Very easy to use, user friendly channel manager. I have been using this system for all the time i work in the hospitality either on operation, reservation and revenue. Very easy to set up, easy to connect ...
See full reviewRevenue and Distribution Manager AU
1.8127703394878 months ago
Verified
... Very easy to use, user friendly channel manager. I have been using this system for all the time i work in the hospitality either on operation, reservation and revenue. Very easy to set up, easy to connect to different ...
See full reviewRevenue and Distribution Executive - Asia
1.7805122751045 months ago
Verified
... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...
See full reviewAssistant manager
1.7805122752307 months ago
Verified
... To include BnB management module between owner and host in the system for add on value for co host company. ...
See full reviewE-commerce Manager
1.7805122753569 months ago
Verified
... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies ...
See full reviewE-commerce Manager
1.7805122754835 months ago
Verified
... All good. SiteMinder awesome, be better and good service to integrated the system in the future. Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an ...
See full reviewGeneral Manager
1.7805122756116 months ago
Verified
... Optimize and useful program for hotel ...
See full reviewAssistant Revenue Manager, Revenue Analysis
1.6514800176968 months ago
Verified
... Enabling API access. This can help us to enable updating of rates more seamlessly from our inhouse system, further increasing productivity. ...
See full reviewAssistant Revenue Manager, Revenue Analysis
1.6514800178401 months ago
Verified
... Enabling API access. This can help us to enable updating of rates more seamlessly from our inhouse system, further increasing productivity. ...
See full reviewE commerce manager
1.6514800179678 months ago
Verified
... User-Friendly Interface: The platform is intuitive and easy to use, making it simple to manage bookings and distributions.Comprehensive Integration: Seamlessly integrates with various PMS, RMS, and other hotel management systems, streamlining operations.Wide ...
See full revieweCommerce and Distribution Executive
1.6514800180963 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full reviewSenior Revenue and Distribution Manager
1.6514800182232 months ago
Verified
... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...
See full reviewSenior Revenue and Distribution Manager
1.6514800183486 months ago
Verified
... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...
See full reviewRevenue Manager
1.6514800184793 months ago
Verified
... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their features to meet the evolving needs of the hospitality industry, ensuring that the platform remains relevant. Transparency and Communication: SiteMinder’s approach to engaging with suggestions is often transparent. They communicate how user suggestions are being handled, whether they are being implemented, reviewed, or require further discussion. This transparency builds trust and shows a commitment to continuous improvement. Focus on Integration: SiteMinder’s platform supports numerous ...
See full reviewAssistant Director of E-commerce
1.6514800186048 months ago
Verified
... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...
See full reviewAssistant Director of E-commerce
1.6514800187291 months ago
Verified
... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...
See full reviewEcommerce
1.6514800188549 months ago
Verified
... This helps hotels reach a wider audience by connecting and rates across multiple online channels, such as OTAs and booking engines. ...
See full reviewAssistant Manager Distribution Services
1.6514800189785 months ago
Verified
... 1. Platform is user friendly 2. Support team is fast to respond 3. Support all major channels required 4. Reliable ...
See full reviewCluster Ecommerce Manager
1.6514800191133 months ago
Verified
... Channel managment in 1 click ...
See full reviewDirector of Sales & Ecommerce
1.6514800192563 months ago
Verified
... The Best Channel Manager to manage a hotel's OTA, BAR, Promotions etc. ...
See full reviewE-commerce
1.5869638903614 months ago
Verified
... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional ...
See full reviewRevenue & E-commerce Officer
1.5547058259778 months ago
Verified
... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...
See full reviewFront Office Manager
1.5224477615939 months ago
Verified
... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search also to attract the guest from many platforms. The visibility my hotel is increasing to the travelers around the world. The live agent also was good to assist me when I have trouble with one of my channel, they assist me with promt action and giving solution. I optimize to always using SiteMinder as marketing tools and the demand of local market in semarang. SiteMinder can help me in reporting data, always provide the right time and accurate when I needed it, always real time to integrate ...
See full reviewDirector of Sales and Marketing, Australia
1.6192219552681 months ago
Verified
... Great Partnership between Site Minder and Kula Apartments ...
See full reviewEcommerce Manager
1.6192219554189 months ago
Verified
... The things that could be improved are the SiteMinder application because of it spending time to load everything in the application. ...
See full reviewAsst. Sales Manager
1.6192219555477 months ago
Verified
... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...
See full reviewAsst. Sales Manager
1.6192219556769 months ago
Verified
... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...
See full reviewAsst. Sales Manager
1.6192219558031 months ago
Verified
... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...
See full reviewAsst. Sales Manager
1.6192219559319 months ago
Verified
... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...
See full reviewGroup Revenue Manager
1.6192219560738 months ago
Verified
... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. Customization Options: While the platform is user-friendly, advanced users might find the customization options for reports or integration ...
See full reviewSales manager
1.6192219562186 months ago
Verified
... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation ...
See full reviewSales manager
1.619221956359 months ago
Verified
... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the ...
See full reviewSales manager
1.6192219564871 months ago
Verified
... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the picture on all OTAs from a single ...
See full reviewE commerce Manager
1.4901896985491 months ago
Verified
... Streamlined Success with Siteminder Booking Engine and Channel Manager ...
See full reviewGeneral Manager
1.4256735696386 months ago
Verified
... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...
See full reviewGeneral Manager
1.4256735697708 months ago
Verified
... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on ...
See full reviewGeneral Manager
1.425673569897 months ago
Verified
... Demand Plus and Booking Engine, very productive tools to keep eye on Compset and Revenue tracking. ...
See full reviewGeneral Manager
1.4256735700217 months ago
Verified
... Setting up Gift Voucher, Automatic email to pre-Arrival and post-Arrival. Channel Manager to feed all information to 3rd parties extranet such as B.COM, Expedia, C-trip etc rather than amending on Channel and individual ...
See full reviewChief Commercial Officer
1.3934155056313 months ago
Verified
... It would be good to be able to deploy GDS without needing to connect to channel manager. We are using the PMS channel manager for all channels and SiteMinder for GDS only. With the amount of hotels ...
See full reviewRevenue Manager
1.3934155057534 months ago
Verified
... Information on how rates updated in the Channel Manager are reflected in the GDS. ...
See full reviewRevenue Manager
1.3934155058781 months ago
Verified
... Information on how rates updated in the Channel Manager are reflected in the GDS. ...
See full reviewRevenue Manager
1.3934155061406 months ago
Verified
... Information on how rates updated in the Channel Manager are reflected in the GDS. ...
See full reviewRevenue Manager
1.393415506269 months ago
Verified
... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...
See full reviewRevenue Manager
1.3934155063956 months ago
Verified
... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...
See full reviewSales and Marketing Manager
1.3934155065226 months ago
Verified
... Problem less channel manager to optimize and manage your rates and inventory. ...
See full reviewSales and Marketing Manager
1.3934155066458 months ago
Verified
... Problem less channel manager to optimize and manage your rates and inventory. ...
See full reviewE-Commerce manager
1.3934155067723 months ago
Verified
... Excellent technology in channel managers. ...
See full reviewGroup Revenue and Distribution Manager
1.3934155068974 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934155070236 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934155071543 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934155072835 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934155074186 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewDirector of Distributions and Revenue
1.3611574430395 months ago
Verified
... User friendly. Stable connectivity which is can connectivity withe variance channel bot B2B and B2C and can integrate with many system. ...
See full reviewOpera Cloud Education Specialist
1.3611574431743 months ago
Verified
... I love it. It is very flexible than other channel managers in the market, also have good connectivity with other revenue systems. ...
See full reviewOpera Cloud Education Specialist
1.3611574433083 months ago
Verified
... I love it. It is very flexible than other channel managers in the market, also have good connectivity with other revenue systems. ...
See full reviewOnline Sales Manager
1.3611574434379 months ago
Verified
... SiteMinder is work well in 2way interface with our own in-house PMS. ...
See full reviewRevenue Manager
1.3611574435652 months ago
Verified
... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...
See full reviewRevenue Manager
1.3611574437018 months ago
Verified
... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...
See full reviewCluster E-Commerce Manager
1.3611574438314 months ago
Verified
... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...
See full reviewCluster E-Commerce Manager
1.3611574439621 months ago
Verified
... Ensure that support agents receive thorough training on various PMS and RMS systems, their functionalities, and common integration issues. Train support agents to actively listen to customers' ...
See full reviewRevenue analyst
1.3611574440905 months ago
Verified
... Adding new payment methods such as bank transfers, e-wallets like RazerPay, and Touch ‘n Go would improve customer convenience significantly. ...
See full reviewRevenue analyst
1.3611574443418 months ago
Verified
... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...
See full reviewRegional Revenue Manager
1.3611574447312 months ago
Verified
... I've seen in the current market that there are a lot of integrative function tools in one platform for hoteliers. I truely believe Siteminder can be a successful platform at ease of use that ...
See full reviewRegional Revenue Manager
1.3611574448596 months ago
Verified
... I've seen in the current market that there are a lot of integrative function tools in one platform for hoteliers. I truely believe Siteminder can be a successful platform at ease of use that ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611574449858 months ago
Verified
... Friendly user & easy mapping integration between system and agents both B2C and B2B partners, easy to manage room inventory. ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611574451128 months ago
Verified
... Friendly user in terms of managing inventory with all B2C and B2B agents. ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611574452453 months ago
Verified
... Friendly user in terms of managing inventory with all B2C and B2B agents. ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611574453719 months ago
Verified
... Friendly user in terms of managing inventory with all B2C and B2B agents. ...
See full reviewE-Commerce Manager
1.3611574454962 months ago
Verified
... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...
See full reviewE-Commerce Manager
1.3611574456213 months ago
Verified
... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...
See full reviewE-Commerce Manager
1.3611574457486 months ago
Verified
... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...
See full reviewGeneral Manager
1.3288993815061 months ago
Verified
... Good and Compatible channel manager ...
See full reviewDirector - Global App Projects
1.3288993816495 months ago
Verified
... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its ...
See full reviewCluster E-Commerce and Revenue Manager
1.3288993817835 months ago
Verified
... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...
See full reviewCluster E-Commerce and Revenue Manager
1.3288993819194 months ago
Verified
... Good distribution Channel. ...
See full reviewCluster E-Commerce and Revenue Manager
1.3288993820527 months ago
Verified
... Good distribution Channel. ...
See full reviewITM
1.3288993821882 months ago
Verified
... Siteminder provide the Hassel free integration, their system update to the client also good. While dealing with the account Manager is easy and they are helpful. ...
See full reviewSales Manager
1.3288993823204 months ago
Verified
... The advantages of integration. ...
See full reviewSales Manager
1.3288993824474 months ago
Verified
... The advantages of integration. ...
See full reviewSales Manager
1.3288993825758 months ago
Verified
... The advantages of integration. ...
See full reviewSenior Director of Distribution
1.3288993827024 months ago
Verified
... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs and that could offer us connectivity ...
See full reviewArea Ecom Director
1.3288993828349 months ago
Verified
... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...
See full reviewArea Ecom Director
1.328899382976 months ago
Verified
... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...
See full reviewCluster Director of eCommerce & Distribution - Anantara Oman and Mauritius
1.3288993831116 months ago
Verified
... The user interface is simple and easy to use. The mapping to all distribution channels is very straight forward and seamless. ...
See full reviewGeneral Manager
1.328899383243 months ago
Verified
... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...
See full reviewSenior Distribution Sales Manager
1.328899383374 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various ...
See full reviewSenior Distribution Sales Manager
1.3288993835077 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels ...
See full reviewRevenue Management
1.3288993836361 months ago
Verified
... User experience for Channel Managers system ...
See full reviewRevenue Management
1.328899383775 months ago
Verified
... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...
See full reviewEcommerce
1.3288993839057 months ago
Verified
... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...
See full reviewEcommerce
1.328899384039 months ago
Verified
... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...
See full reviewEcommerce
1.3288993841678 months ago
Verified
... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...
See full reviewEcommerce
1.3288993842951 months ago
Verified
... Updating rate from PMS to Channel Manager sometimes is low connection & need to improve for high speed. Connection for the OTA promotion update not deliver to Channel Manager ...
See full reviewVP Commercial Strategy
1.3288993844534 months ago
Verified
... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...
See full reviewVP Commercial Strategy
1.328899384599 months ago
Verified
... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...
See full reviewDistribution & Commercial System Executive
1.328899384733 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...
See full reviewDistribution & Commercial System Executive
1.3288993848637 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been ...
See full reviewDistribution & Commercial System Executive
1.3288993849951 months ago
Verified
... Seamless Distribution connectivity ...
See full reviewDistribution & Commercial System Executive
1.3288993851251 months ago
Verified
... Seamless Distribution connectivity ...
See full reviewGeneral Manager
1.3288993852621 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates ...
See full revieweCommerce and Distribution Manager
1.3288993853943 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution ...
See full revieweCommerce and Distribution Manager
1.3288993855253 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings. The reporting and insights tools provide in-depth analysis into the booking data, allowing to track the performance of the connect ...
See full reviewRevenue Manger
1.3288993856635 months ago
Verified
... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...
See full reviewRevenue Manger
1.3288993858053 months ago
Verified
... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...
See full reviewRevenue Manger
1.3288993859521 months ago
Verified
... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...
See full reviewRevenue Manger
1.3288993860883 months ago
Verified
... Easy to set-up and live support via chat widget, rate plans are easy to audit and navigate. Integration set-up for new property is fast. ...
See full reviewB2B Online Assistant Sales Manager
1.3288993862198 months ago
Verified
... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...
See full reviewB2B Online Assistant Sales Manager
1.3288993863508 months ago
Verified
... Very few connection problems and support team was easy to contact and helped solve problems quickly and give good advice. ...
See full reviewB2B Online Assistant Sales Manager
1.3288993864819 months ago
Verified
... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...
See full reviewReservation Manager
1.3288993866178 months ago
Verified
... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a phone or a connected ...
See full reviewVP, Revenue Performance
1.3288993867705 months ago
Verified
... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...
See full reviewVP, Revenue Performance
1.3288993869153 months ago
Verified
... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant advantage, enabling better ...
See full reviewVP, Revenue Performance
1.3288993870602 months ago
Verified
... User-friendly interface and seamless integration with a wide range of OTAs and booking platforms. The ability to manage inventory and rates in real-time across multiple channels is incredibly ...
See full reviewVP, Revenue Performance
1.3288993871938 months ago
Verified
... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...
See full reviewChief Operating Officer
1.3288993873297 months ago
Verified
... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...
See full reviewHotel Distribution and E-Commerce Executive
1.296641322957 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated and is difficult to navigate. While the UI design is commendable, there are areas where improvements could be made, particularly in terms of functionality and optimization. One key enhancement would be the ability to schedule the Override Multiplier for specific dates. For example, having the option to set an Override for a period such as December 28, 2024, to January 6, 2025, with a multiplier of 1.5 would offer more flexibility in pricing strategies. Additionally, an automatic removal feature for the Override Multiplier once the period ends would help streamline the process, reducing the need for manual intervention and ensuring that overrides are properly timed. Another area that could benefit from improvement is the GDS by SiteMinder interface, particularly the Extranet. The current design appears outdated and can be difficult to navigate, making it harder for users to efficiently distribute information across the channel. A more modern and intuitive design would enhance the experience of managing rates and availability, making it easier for users to complete tasks without frustration. This would contribute to better ...
See full reviewRevenue Manager
1.2966413230895 months ago
Verified
... The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure. ...
See full reviewGroup director of business development
1.2643832587093 months ago
Verified
... Flexible, can use anytime, update real time, quickly to do mapping, easy to add new channel and update to be live. ...
See full reviewCluster Ecommerce Manager
1.264383258846 months ago
Verified
... 1. Integration with Additional, actually they covers a lot, there are still some niche platforms that aren’t fully integrated, which can cause some manual work. 2. Mobile App Functionality, The ...
See full reviewCluster E-commerce Manager
1.232125194462 months ago
Verified
... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...
See full reviewBusiness Development Manager
1.1998671300814 months ago
Verified
... One area for improvement would be the payment gateway options. While SiteMinder offers robust functionality, I hope to see more local Malaysian payment gateways integrated into the system. Having ...
See full reviewAssistant Manager for Online Distribution
0.9740606786029 months ago
Verified
... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...
See full reviewAssistant Manager for Online Distribution
0.97406067873133 months ago
Verified
... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...
See full reviewEcommerce
29.19588104412 days ago
Verified
... SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and ...
See full reviewValue
Uneconomical
Hoteliers often find SiteMinder's Channel Manager to offer high value due to its comprehensive feature set and ease of use. While some small hotels express concerns about pricing being slightly high, many users appreciate the software's capability to distribute rates and inventory efficiently across multiple channels, enhancing visibility and reducing overbooking risks. The potential for a good return on investment is noted, especially when considering the range of integrations it offers and its ability to simplify complex distribution processes. The intuitive interface and real-time updates contribute significantly to perceived value, making it a favored choice among hotel managers who prioritize operational efficiency and strategic insights.
Property Owner
13.264383317125 months ago
Verified
... The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform ...
See full reviewProperty Owner
13.264383317332 months ago
Verified
... The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform ...
See full reviewHotel Manager
13.264383317488 months ago
Verified
... SiteMinder has made us more flexible. Now we can easily react to seasonal changes in demand and update our rates across all channels in one system, saving at least eight hours of work per month. ...
See full reviewProperty Manager
13.264383317619 months ago
Verified
... How Villa Italia profited from switching to SiteMinder’s channel manager ...
See full reviewEcommerce
13.232125253236 months ago
Verified
... Very friendly system and very easy to operate compared to other channel managers. Make revenue growing up with distribution channel. ...
See full reviewEcommerce
13.232125253371 months ago
Verified
... Very friendly system and very easy to operate compared to other channel managers. Make revenue growing up with distribution channel. ...
See full reviewEcommerce
13.232125253508 months ago
Verified
... Rate competitors need to add more other OTAs from several local OTAs such as tiket.com, traveloka.com and others. If local OTAs can be added, insight will be broader, and strategies will be expanded ...
See full reviewEcommerce
13.232125253652 months ago
Verified
... Rate competitors need to add more other OTAs from several local OTAs such as tiket.com, traveloka.com and others. If local OTAs can be added, insight will be broader, and strategies will be expanded ...
See full reviewEcommerce Cluster
13.232125253782 months ago
Verified
... Very friendly system and very easy to operate compared to other channel managers . Make revenue growing up with distribution channel ...
See full reviewEcommerce Cluster
13.232125253915 months ago
Verified
... Very friendly system and very easy to operate compared to other channel managers . Make revenue growing up with distribution channel ...
See full reviewAsst. E-commerce Manager
13.232125254048 months ago
Verified
... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...
See full reviewAsst. E-commerce Manager
13.23212525418 months ago
Verified
... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...
See full reviewAsst. E-commerce Manager
13.232125254309 months ago
Verified
... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...
See full reviewAsst. E-commerce Manager
13.232125254446 months ago
Verified
... - Two way intergration from PMS to channel manager to optimize rate and availability- Maximize conversion with direct booking and visibility with metasearch through Demand Plus- Upsell with add-ons ...
See full reviewRegional Online Distribution Manager
13.232125254577 months ago
Verified
... Distribution we can trust and recommend ...
See full reviewRegional Online Distribution Manager
13.232125254714 months ago
Verified
... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...
See full reviewRegional Online Distribution Manager
13.232125254848 months ago
Verified
... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...
See full reviewGeneral Manager
13.070834932396 months ago
Verified
... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...
See full reviewPresident
12.61922202932 months ago
Verified
... Better oversight. Fraud protection like other booking sites afford their clients. Much better response time to fix the issues. And don't charge your client for bookings that are then fraudulent. ...
See full reviewCEO
9.9095446103827 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.9095446105134 months ago
Verified
... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ANY logs. Whether it's to do with connectivity, user changes etc. It's quite simply a disaster, what happened with this once ...
See full reviewGérant
6.5547059009752 months ago
Verified
... If only lies of omission could not be the rule, when you discover mandatory options to be present on search engines ...
See full reviewGérant
6.5547059011104 months ago
Verified
... If only lies of omission could not be the rule, when you discover mandatory options to be present on search engines ...
See full reviewRevenue Manager
6.4256736433091 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept working until he was able to come back to me with my request. I Love the fact you can keep ...
See full reviewMarketing and Sales Manager
6.4256736434528 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure ...
See full reviewMarketing and Sales Manager
6.4256736435947 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution ...
See full reviewMarketing and Sales Manager
6.4256736437474 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability ...
See full reviewMarketing and Sales Manager
6.4256736438844 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability accommodates various distribution strategies, facilitating growth and market ...
See full reviewMarketing and Sales Manager
6.425673644014 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic ...
See full reviewMarketing and Sales Manager
6.4256736441473 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize manual errors. The comprehensive reporting tools provide valuable insights into performance metrics, aiding in strategic decision-making. With 24/7 support available, any issues can be promptly addressed, ensuring continuous operational efficiency. SiteMinder's scalability accommodates various distribution strategies, facilitating growth ...
See full reviewHospitality Ecommerce Consultant
6.4256736442787 months ago
Verified
... Siteminder is the best channel manager that we have tested and used extensively with all our clients and they all show a high degree of satisfaction. ...
See full reviewHospitality Ecommerce Consultant
6.4256736444265 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notable feature is the SiteMinder Booking Engine, which integrates seamlessly with hotel websites to facilitate direct bookings. This engine not only improves the user experience for guests but also helps hotels increase their direct booking rates, thereby reducing the dependency on OTAs and the associated commission fees. The booking engine is customizable, mobile-friendly, and supports multiple languages and currencies, catering to a global ...
See full reviewHospitality Ecommerce Consultant
6.4256736445647 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notable feature is the SiteMinder Booking Engine, which integrates seamlessly with hotel websites to facilitate direct bookings. This engine not only improves the user experience for guests but also helps hotels increase their direct booking rates, thereby reducing the dependency on OTAs and the associated commission fees. The booking engine is customizable, mobile-friendly, and supports multiple languages and currencies, catering to a global audience. SiteMinder also offers insightful analytics and reporting tools that provide hoteliers with valuable ...
See full reviewOwner
6.328899451147 months ago
Verified
... It’s easy to use and once you’re set up, it’s a one-stop shop, Nigel said. ...
See full reviewGM
6.2321252577341 months ago
Verified
... As one of the first partners in Hamburg and perhaps in Germany at all, I asked for a free trial after using the trial version. I was very satisfied and still am. I have been working with SiteMinder ...
See full reviewE-commerce & Sales Manager
6.1998671933501 months ago
Verified
... “SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said. ...
See full reviewE-commerce & Sales Manager
6.1998671934853 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewE-commerce & Sales Manager
6.1998671936283 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewE-commerce & Sales Manager
6.199867193775 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewE-commerce & Sales Manager
6.1998671939094 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewE-commerce & Sales Manager
6.1998671940401 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewE-commerce & Sales Manager
6.1998671941715 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewReservations Manager
6.1353510652815 months ago
Verified
... City Oasis Inn finds perfect partner with SiteMinder’s smart platform ...
See full reviewReservations Manager
6.1353510654249 months ago
Verified
... Unsure at this point in time ...
See full review
5.7159962268533 months ago
Verified
... I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update inventory, prices, and availability across all platforms with just a few clicks. The real-time synchronization ensures that I never miss a beat, reducing the risk of overbooking ...
See full reviewOwner
5.7159962269855 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more ...
See full reviewOwner
5.7159962272629 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing ...
See full reviewITM and Revenue Manager
4.5547059049489 months ago
Verified
... The number of days for pushing rates and inventory should extended from a maximum of seven hundred and fifty days to a minimum of 750 days. ...
See full reviewSales & E-commerce manager
4.5547059050795 months ago
Verified
... So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface. ...
See full reviewSales & E-commerce manager
4.5547059052083 months ago
Verified
... So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface. ...
See full reviewGeneral manager
4.4256736472749 months ago
Verified
... Website is very basic, although it's easy to set up. Should be payment intergration with PMS, this is the biggest let down. ...
See full reviewrevenue dept
4.328899453859 months ago
Verified
... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...
See full reviewrevenue dept
4.3288994539931 months ago
Verified
... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...
See full reviewrevenue dept
4.3288994541207 months ago
Verified
... I hope there is a Chinese interface option for the operation. Only in this way can we operate accurately and achieve maximum results. ...
See full reviewdirector
4.3288994542496 months ago
Verified
... It makes managing our accommodation much easier, saving time. It is very efficient and helps us increase the establishment's sales. ...
See full reviewdirector
4.3288994545146 months ago
Verified
... It makes managing our accommodation much easier, saving time. It is very efficient and helps us increase the establishment's sales. ...
See full reviewGeneral Manager
4.3288994546707 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest messaging and reputation tools to my PMS will help us stay on top of reviews, and reporting based on key words will help us improve pain points as well as reward ...
See full reviewGeneral Manager
4.3288994548185 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...
See full reviewgerente
4.3288994549511 months ago
Verified
... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet are very easy to set up and the mapping helps to keep everything up to date in the system. The changes to update rates are very easy depending on what you are looking for as a property, as well as the change is done immediately and in real time. What I like most in terms of innovation is the rate multiplier since this helps to work on the parity of rates in each channel. The insights report is excellent and helps a lot to evaluate how the market is moving and also helps to draw conclusions and statistics for the future. I think it is a very good tool which is on the right path to becoming one of the best ...
See full reviewManager of Sales & Marketing
4.2966413905671 months ago
Verified
... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...
See full review
4.2966413906907 months ago
Verified
... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...
See full review
4.2966413908259 months ago
Verified
... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...
See full reviewPA of RM
4.2966413910887 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very user-friendly. I highly recommend other business ...
See full reviewAssistant Managing Director
4.2966413912205 months ago
Verified
... The system offers an intuitive and user-friendly interface, making it extremely easy to navigate and use on a daily basis. SiteMinder seamlessly connects with numerous online travel agencies, enhancing its utility for managing bookings and reservations. Overall, it provides a highly efficient and accessible ...
See full reviewCorporate Senior Revenue & Distribution Manager
4.2966413913501 months ago
Verified
... Nice Hotel Tools ...
See full reviewCorporate Senior Revenue & Distribution Manager
4.2966413914774 months ago
Verified
... This website mostly assists us to control all inventory, room rate I'm appreciated to continue with Siteminder as always. Thank you.This website primarily supports us in controlling all inventory and ...
See full reviewGeneral Manager
4.296641391626 months ago
Verified
... The ease of managing bookings for various third-party platforms, being able to manage inventory and black out availability for specific platforms at a time. Having everything managed in one place is ...
See full reviewOwner
4.2966413917783 months ago
Verified
... Speedy response. Efficiency. Professionalism. Also the most important the guidance is done in a polite way without making me feel bad for asking a gazillion of questions. Everyone i came across follows the same standards and ensure you have understood every point ...
See full reviewE-Commerce
4.2643833273984 months ago
Verified
... Nothing to be improved. It is okay to use and easy to the access for other feature or any function. ...
See full reviewDirector of Sales
4.2643833275373 months ago
Verified
... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the ...
See full reviewDirector of Sales
4.2643833276759 months ago
Verified
... Stability of the software. It's one of the main reason I switched to Siteminder. Also the fact that Siteminder has an office where the support team is located in Thailand greatly help me solve the problem quicker ...
See full reviewOperational Manager
4.1998671987933 months ago
Verified
... This product really helps me every day in selling rooms for all online travel, where I only need to set the price and room allotment. ...
See full reviewSenior Sales Manager
4.1998671989259 months ago
Verified
... Need more variety templates and more features to showcase and present us from website design to achieve hotel desired outcome. ...
See full reviewSenior Sales Manager
4.199867199058 months ago
Verified
... Need more variety templates and more features to showcase and present us from website design to achieve hotel desired outcome. ...
See full reviewManager
4.1676091348159 months ago
Verified
... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...
See full reviewAssistant Revenue Manager
4.135351070448 months ago
Verified
... Make everything easy for Hoteliers ...
See full reviewMarketing Manager
4.1353510705888 months ago
Verified
... Siteminder is a Tool a Hotel cannot live without ...
See full reviewDirector of Operations
4.1030930062138 months ago
Verified
... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...
See full review
4.1030930063452 months ago
Verified
... A dynamic and intuitive solution for property management ...
See full reviewCeo Hotel Solutions
4.1030930064755 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not ...
See full reviewCeo Hotel Solutions
4.1030930066069 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especial ...
See full reviewCeo Hotel Solutions
4.1030930067462 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not ...
See full reviewCeo Hotel Solutions
4.1030930068817 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing depend ...
See full reviewCeo Hotel Solutions
4.1030930070202 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales strategy, providing a comprehensive platform that boosts conversion and improves the distribution of our rooms across multiple online sales channels. With its use, we have seen clear growth in our performance metrics and overall guest satisfaction. What I really love about SiteMinder is how easy and intuitive the platform is to use. The entire management process ...
See full reviewCeo Hotel Solutions
4.103093007152 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility ...
See full review
4.1030930072846 months ago
Verified
... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...
See full review
4.1030930074212 months ago
Verified
... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...
See full review
4.1030930075709 months ago
Verified
... I have found Siteminder most helpful. From installation and throughout support, they have always come through for us! StThrough the connection, our online booking has already increased by 15% in just ...
See full reviewReservas
4.1030930078427 months ago
Verified
... I am grateful to the platform because whenever I have a question I can contact them so they can support me either by email or by phone. ...
See full reviewDirector of Commercial Strategy
4.0708349434659 months ago
Verified
... Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder ...
See full reviewDirector of Commercial Strategy
4.0708349435992 months ago
Verified
... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has ...
See full reviewDirector of Commercial Strategy
4.0708349437425 months ago
Verified
... Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder ...
See full reviewFront Office Manager
4.0708349440237 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708349441532 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewDirector Revenue Management
4.0708349442917 months ago
Verified
... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...
See full reviewDirector Revenue Management
4.0708349444306 months ago
Verified
... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low ...
See full review
4.0708349445747 months ago
Verified
... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less confusion on what is connected. Using more how to guides on connectivity with rate plans on promotions ...
See full reviewRevenue Manager
3.9740607511604 months ago
Verified
... This channel manager has increased the booking platform with effective live inventory. All issues are solved with a time frame of 24hrs. ...
See full reviewReservations
3.9740607512858 months ago
Verified
... The service support answered on time. The Service support was very polite and precise. The issue was tackled in a professional manner ...
See full reviewReservation Executive
3.9418026870243 months ago
Verified
... I sincerely appreciate the Solution Oriented Attitude, Patience and Professionalism of the Partner. User friendly commands were also helpful to identify the problem. ...
See full reviewRevenue Manager
3.9418026871565 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewRevenue Manager
3.9418026872853 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewIngeniera Industrial
3.94180268741 months ago
Verified
... Provide tutorials and self-help resources to help users get the most out of the channel and proactively resolve integration inconsistencies. ...
See full reviewEcommerceCoordinator
3.9418026875414 months ago
Verified
... If you can provide any webinars (training sessions) spanish, it would be helpful to understand and take advantage of your platform. ...
See full reviewEcommerceCoordinator
3.9418026876706 months ago
Verified
... If you can provide any webinars (training sessions) spanish, it would be helpful to understand and take advantage of your platform. ...
See full reviewRevenue & Front Office Manager
3.90954462329 months ago
Verified
... Grün Resorts Bali relies on SiteMinder to support rapid growth ...
See full review
3.8772865589255 months ago
Verified
... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...
See full reviewAUDITOR DE INGRESOS
3.8772865590674 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic ...
See full reviewAUDITOR DE INGRESOS
3.8772865591973 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion ...
See full reviewAUDITOR DE INGRESOS
3.8772865593268 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...
See full reviewAUDITOR DE INGRESOS
3.8772865594545 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion ...
See full reviewAUDITOR DE INGRESOS
3.8772865595893 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new ...
See full reviewAUDITOR DE INGRESOS
3.8772865597207 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments tool has been without a doubt one of our great salvations in our hotels in Mexico, where we already enjoy this wonderful service, which so far has been very useful for the advance payments of many reservations and a new source of income thanks to their service. They have never disappointed us with all their products and we will always be willing to expand ...
See full reviewJefa de Recepción y Reservas
3.8772865598466 months ago
Verified
... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...
See full reviewJefa de Recepción y Reservas
3.8772865599746 months ago
Verified
... They should dedicate more time to user training, so that we can get more out of the different tools that the system has, which are of great quality. When they do the integration, they give you a call ...
See full reviewGerente de sistemas
3.8772865600989 months ago
Verified
... I don't have any comments yet as I'm a new user, but compared to other channel managers I've used, I find it practical. ...
See full reviewDirector of New Business Development
3.8450284958501 months ago
Verified
... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...
See full review
3.845028495992 months ago
Verified
... We do not have anything at this moment. All fantastic this 4.5 years since we use it and we do like it. ...
See full reviewDistribution Manager
3.7482543025792 months ago
Verified
... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...
See full reviewSales Director
3.7482543027076 months ago
Verified
... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...
See full reviewDra Comercial
3.6837381738038 months ago
Verified
... Everything was perfect, nothing to improve. ...
See full reviewGeneral Manager
3.6514801094135 months ago
Verified
... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...
See full reviewGeneral Manager
3.6514801095587 months ago
Verified
... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would help make it clearer on how to set your backend ...
See full reviewGeneral Manager
3.6514801096879 months ago
Verified
... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...
See full reviewE-Commerce Manager
3.6514801098238 months ago
Verified
... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its advanced distribution capabilities and dynamic rate management tools, our property has been able to optimize room availability and pricing in real-time across various platforms. This has resulted in a 38% increase in additional revenue, driven by better strategic rate setting. The automation and efficiency offered by SiteMinder have also allowed us to focus more on delivering exceptional guest experiences while minimizing manual tasks related to online distribution. Its analytics and reporting tools provide valuable insights that help us make data-driven decisions, further enhancing our property’s performance in the competitive ...
See full reviewE-Commerce Manager
3.6514801099526 months ago
Verified
... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its ...
See full reviewHotel & Marketing solutions
3.6514801100806 months ago
Verified
... A great show with a great support team. ...
See full reviewRevenue Manager
3.6192220457053 months ago
Verified
... Strategic ally for my operation ...
See full reviewHead of Distribution & Digital Marketing
3.5869639813209 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so ...
See full review
3.4901897879036 months ago
Verified
... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...
See full reviewGerente de Reservaciones
3.4901897880373 months ago
Verified
... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...
See full reviewAssistant Reservations & E-commerce Manager
3.4579317236518 months ago
Verified
... I have nothing to complain about the service. The system and service are good so far. Oh one minus point because the chat function cannot use on laptop. ...
See full reviewRevenue Performance Director
3.425673659266 months ago
Verified
... SiteMinder successfully helps Urban Rest expand global footprint and streamline operations ...
See full reviewRevenue Performance Director
3.4256736594187 months ago
Verified
... SiteMinder successfully helps Urban Rest expand global footprint and streamline operations ...
See full reviewGerente de Mercadeo
3.4256736595546 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.4256736596797 months ago
Verified
... Sometimes the system is a bit slow, and it is difficult to log in, or they don't give us accurate data. ...
See full review
3.3934155952961 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times of need makes the service they provide to different clients easier and more reliable. For us, it has been a great improvement in the speed ...
See full review
3.3934155954409 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also provides the peace of mind of knowing that everything will flow well without the need for constant supervision. In addition, the support and help they provide in times of need makes the service they provide to different clients easier and more reliable. For us, it has been a great improvement in the speed of making reservations and having control over room availability even during times of high ...
See full review
3.3934155955851 months ago
Verified
... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...
See full reviewAccommodation Manager
3.3611575311989 months ago
Verified
... Not clear who our account manager is so unsure who to direct non-support queries to. Recommending extra packages or add-ons needs to be clearer what the client can expect especially if it involves ...
See full reviewAccommodation Manager
3.3611575313321 months ago
Verified
... Not clear who our account manager is so unsure who to direct non-support queries to. Recommending extra packages or add-ons needs to be clearer what the client can expect especially if it involves increased ...
See full reviewAccommodation Manager
3.3611575314624 months ago
Verified
... Not clear who our account manager is so unsure who to direct non-support queries to. Recommending extra packages or add-ons needs to be clearer what the client can expect especially if it involves ...
See full reviewOperation Manager
3.3611575315916 months ago
Verified
... Easy to use, quick to understand. ...
See full review
3.3611575317193 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full review
3.3611575318571 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full review
3.3611575319818 months ago
Verified
... Easy to use suite. With very nice reports about revenue , compitition etc ...
See full review
3.3611575321147 months ago
Verified
... Easy to use suite. With very nice reports about revenue , compitition etc ...
See full review
3.3611575322446 months ago
Verified
... Easy to use suite. With very nice reports about revenue , compitition etc ...
See full reviewowner
3.3288994678607 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewowner
3.3288994679969 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewsales & Marketing
3.264383339095 months ago
Verified
... The service is very satisfying ...
See full reviewsales & Marketing
3.2643833392201 months ago
Verified
... The service is very satisfying ...
See full reviewFD
3.2321252748342 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain ...
See full reviewFD
3.2321252749619 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast ...
See full reviewFD
3.2321252750896 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast with the rules that can be implemented on each channel. The speed with which each channel receives the information is almost immediate ...
See full reviewFD
3.2321252752143 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast with the rules that can be implemented on each channel. The speed with which each channel receives the information is almost immediate. In addition to OTAs and certain TTOs, we recently added the GDS part and this makes it easier for us to manage reservations by having everything centralized ...
See full reviewE-Commerce & Reservation Manager
3.1998672108352 months ago
Verified
... While SiteMinder provides a solid overall experience, the reporting tools could benefit from further enhancements. More customizable reporting options would be helpful, especially when analyzing ...
See full reviewSales and Marketing Manager
3.1676091464456 months ago
Verified
... We use Channel Manager to improve our e-commerce management, and the analyze board of Channel Manager helps us to improve our business strategy and increase lots of production on each platforms! ...
See full reviewOperations Manager
3.1676091465744 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern interfece with their direct booking system which allows us to get good conversion rates on our inbound traffic and makes it cost ...
See full reviewOperations Manager
3.1676091467055 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676091468377 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676091469769 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution ...
See full reviewE-commerce
3.1676091471046 months ago
Verified
... For the moment everything is perfect, perhaps adding more editing tools in the booking engine, more configuration options. ...
See full reviewEnvironmental Manager
3.1353510827136 months ago
Verified
... The process of mapping new rates from third-party sources can still be cumbersome. It often requires multiple steps, leading to confusion and potential errors. A more streamlined approach would ...
See full reviewCluster Ecommerce Manager
3.0385768892944 months ago
Verified
... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...
See full reviewCluster Ecommerce Manager
3.0385768894198 months ago
Verified
... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...
See full reviewCluster Ecommerce Manager
3.0385768895467 months ago
Verified
... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...
See full reviewCluster Ecommerce Manager
3.0385768898021 months ago
Verified
... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...
See full reviewCluster Ecommerce Manager
3.0385768899347 months ago
Verified
... Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20% ...
See full reviewrevenue manager
3.0385768901953 months ago
Verified
... What I like most is how educational it is for the human eye when making a reservation and how easy it is to configure. ...
See full reviewOffice Manager
2.9740607613011 months ago
Verified
... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...
See full reviewOffice Manager
2.9740607614348 months ago
Verified
... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...
See full reviewRevenue analyst
2.9740607615621 months ago
Verified
... Quick solutions to a week's worth of headache ...
See full reviewManager
2.9418026971722 months ago
Verified
... Customer service very friendly and efficient. Platform is easy to operate. And real time connect to sale and the market. ...
See full reviewManager
2.9418026973025 months ago
Verified
... Could lower the rate? It is getting more and more expensive year by year. Also, if we have more than one hotel could we get group discount? ...
See full reviewManager
2.9418026974287 months ago
Verified
... Could lower the rate? It is getting more and more expensive year by year. Also, if we have more than one hotel could we get group discount? ...
See full reviewRevenue & Member Experience Manager
2.9095446331799 months ago
Verified
... Nothing could be improved, the whole service is easy to use and the interface is simple. One improvement could be more functionality on the App? ...
See full reviewAgencia de Markegint
2.8127704397588 months ago
Verified
... Useful and practical ...
See full reviewAgencia de Markegint
2.8127704398932 months ago
Verified
... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...
See full reviewAgencia de Markegint
2.8127704400269 months ago
Verified
... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...
See full reviewGSA
2.7805123756489 months ago
Verified
... - Convenience for all kinds of people - Easy to learn and use for the new staff - Always develop the system to be better ...
See full reviewGSA
2.7805123757949 months ago
Verified
... Have been using it for more than 5 years and will definitely continue to use it. ...
See full reviewE-Commerce Manager
2.7482543114244 months ago
Verified
... Timing, understand the issue well, friendly, give more insight, easy access, friendly and managed to solve easily. user friendly platform. ...
See full reviewRevenue Specialist
2.7482543115479 months ago
Verified
... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...
See full reviewRevenue Specialist
2.7482543116719 months ago
Verified
... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...
See full reviewManager
2.7482543118 months ago
Verified
... Number 1 Software for hotel channel manager ...
See full reviewAssistant Director of Sales
2.7159962474096 months ago
Verified
... In the first year, the proportion of online bookings increased dramatically, from just 30% to 60%. Direct bookings also rose by 10% compared to the previous year. ...
See full reviewRevenue Performance Manager
2.6837381830582 months ago
Verified
... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data ...
See full reviewRevenue Performance Manager
2.6837381831885 months ago
Verified
... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data ...
See full reviewRevenue Performance Manager
2.6837381833177 months ago
Verified
... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if ...
See full reviewCluster revenus manager
2.5869639899111 months ago
Verified
... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...
See full reviewCluster revenus manager
2.5869639900373 months ago
Verified
... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...
See full reviewCluster revenus manager
2.5869639901882 months ago
Verified
... We would like to get more discount for annually payment and sometime the account team have a delay response about issue the invoice. ...
See full reviewRevenue and Distribution Consultant
2.5869639903383 months ago
Verified
... Channel Distribution Reporting ...
See full reviewOnline Marketing Supervisor
2.5869639904689 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewOnline Marketing Supervisor
2.5869639905966 months ago
Verified
... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...
See full reviewSales & E-com Manager
2.5869639907292 months ago
Verified
... I has been using it for more than 5 years now and I like the way SiteMinder had improves themselves. All excellent!!! ...
See full reviewSales & E-com Manager
2.5869639908583 months ago
Verified
... Great and reliable products ...
See full reviewSales & E-com Manager
2.5869639909931 months ago
Verified
... I has been using it for more than 5 years now and I like the way SiteMinder had improves themselves. All excellent!!! ...
See full reviewE-commerce Manager
2.5869639911201 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their products ...
See full reviewRevenue Management
2.5547059267275 months ago
Verified
... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...
See full reviewGlobal Relationship Manager
2.5547059268504 months ago
Verified
... The rate loading team at SiteMinder are easy to work with, friendly, prompt and responsive. Where I have had some challenges with the rate visibility Coralee in particular has been very helpful in providing her knowledge and assistance to provide the best solutions and outcome for the client. As our appointed GDS Market Manager Lata is always supportive and shares here insights to assist in strengthening ...
See full reviewSales Manager
2.5224478624586 months ago
Verified
... Essential Tool for Streamlined Property Management ...
See full reviewCluster Revenue
2.5224478626027 months ago
Verified
... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...
See full reviewManager, Yield & Revenue
2.5224478629032 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well ...
See full reviewManager, Yield & Revenue
2.5224478630365 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many ...
See full reviewSales Executive
2.490189798654 months ago
Verified
... I’ve been using SiteMinder's Channel Manager, Booking Engine, and Rate Shopping tool, and they’ve all been very reliable. ...
See full reviewSales Executive
2.4901897987855 months ago
Verified
... I think you do not need to improve anything your're good and I incredibly love your channek and wanted to be apart of SiteMinder's member. ...
See full reviewSales Executive
2.4901897989229 months ago
Verified
... I’ve been using SiteMinder's Channel Manager, Booking Engine, and Rate Shopping tool, and they’ve all been very reliable. ...
See full reviewSales Executive
2.4901897990513 months ago
Verified
... I think you do not need to improve anything your're good and I incredibly love your channek and wanted to be apart of SiteMinder's member. ...
See full reviewGeneral Manager
2.4901897991977 months ago
Verified
... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to ...
See full reviewOwner/manager
2.4901897993309 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend SiteMinder ...
See full reviewOwner/manager
2.4901897994586 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...
See full reviewOwner/manager
2.4901897995986 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...
See full reviewOwner/manager
2.4901897997375 months ago
Verified
... The Customer service provided has been faultless. The assistance I have received over any concerns, particularly from Alvin Lin has been really incredible. I really can not recommend Siteminder ...
See full reviewSupervisor
2.4901897998704 months ago
Verified
... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...
See full reviewSupervisor
2.4901898000179 months ago
Verified
... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...
See full reviewSales Manager
2.4901898001516 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSales Manager
2.4901898002849 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSenior Manager, Revenue Manager
2.4901898004279 months ago
Verified
... Great and reliable product that doesn't hurt your room cost. ...
See full reviewSenior Manager, Revenue Manager
2.4901898005623 months ago
Verified
... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy and fast.Although their Hotel Metasearch is new, the ease of use for their meta management helps ...
See full review
2.490189800693 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expand ...
See full review
2.4901898008244 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous ...
See full review
2.4901898009532 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded ...
See full review
2.4901898010943 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable ...
See full reviewCluster IT Manager
2.4579317367081 months ago
Verified
... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...
See full reviewCluster IT Manager
2.4579317368429 months ago
Verified
... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...
See full reviewOwner/mansager
2.4579317369807 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewOwner/mansager
2.4579317371237 months ago
Verified
... Haven't been a siteminder customer for long enough to find anything I don't like on theire site as yet. ...
See full reviewDigital Marketing Manager
2.4579317373887 months ago
Verified
... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and ...
See full reviewDigital Marketing Manager
2.457931737519 months ago
Verified
... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and distribution channels, making it easy for users to navigate even with minimal technical knowledge. Additionally, SiteMinder's robust security measures ensure that sensitive data is protected, which is crucial for maintaining trust with both guests and partners. Its ability to integrate with various platforms seamlessly also adds to its overall ...
See full reviewSenior Villa Manager
2.4579317376486 months ago
Verified
... Sale Team is very good support and promptly action and follow the process to register and after service is very excellent. ...
See full reviewAdministrador de hotel
2.4579317377819 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive ...
See full reviewAdministrador de hotel
2.4579317379159 months ago
Verified
... There are some retail channels that have not yet achieved Channel Manager integration. However, on a global level, if SiteMinder does not have the ability to map it, no other online hotel management ...
See full reviewAdministrador de hotel
2.4579317380604 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect ...
See full reviewAdministrador de hotel
2.457931738209 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales engines and/or channels that sell rooms with rates whose prices do not offer parity. In addition, if we add to this the tedious fact that, as we are dealing with small hotels, we are exposed to double sales of a room, this instant mapping is crucial. Indeed, our risk of overbooking is higher, and in the face of this episode so feared by all hoteliers, SiteMinder has once again shown its professionalism: our case has been followed in a personalized way and we have known through the RUID exactly when the room was closed for sale and, through the sales log provided, which portal was responsible for reselling it, despite having received the communication through this program. Our most sincere ...
See full reviewAdministrador de hotel
2.4579317383509 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion ...
See full reviewSenior Manager
2.4579317384898 months ago
Verified
... SiteMinder's Channel Manager offers significant benefits for hotels, including time savings and reduced manpower costs by automating inventory management and minimizing manual data entry errors. It helps prevent overbookings ...
See full reviewSenior Manager
2.457931738619 months ago
Verified
... SiteMinder's Channel Manager offers significant benefits for hotels, including time savings and reduced manpower costs by automating inventory management and minimizing manual data entry errors. It ...
See full reviewGerente General
2.4256736742481 months ago
Verified
... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...
See full reviewGerente General
2.4256736743843 months ago
Verified
... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...
See full reviewGerente General
2.4256736745131 months ago
Verified
... Bill payment. It is difficult for us to make the payment, because we are a Mexican company and we need to make payments in Mexican format. To date we have not received a response. ...
See full reviewRevenue Operations Executive
2.3611575456082 months ago
Verified
... Prompt and Hassle Free! ...
See full reviewDirector of Sales and Marketing
2.3611575457392 months ago
Verified
... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer ...
See full reviewDirector of Sales
2.3611575458725 months ago
Verified
... What I appreciate most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s website, which creates a user-friendly experience for guests and significantly reduces abandoned ...
See full reviewSales Manager
2.3611575460155 months ago
Verified
... What I like most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s PMS making it a real-time update the rates and availability across multiple OTAs, avoiding overbooking. The user-friendly dashboard makes it easy to monitor performance and optimize revenue, making SiteMinder essential for enhancing online presence in the competitive ...
See full reviewEcommerce Supervisor
2.3611575461492 months ago
Verified
... Like the most is the rate plan tools, its easy to create, modify and etc, hence make hotel flexible to do their job. ...
See full reviewAirbnb operator
2.3611575462832 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575464161 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575465562 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575466939 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.361157546847 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575469829 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575471128 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.361157547245 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575473775 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575475194 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575476673 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575478024 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611575479387 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewHotel Manager
2.3611575480697 months ago
Verified
... It would be great that Siteminder channel manager can be intergrated with every PMS system no matter what version it is. ...
See full reviewConsultant
2.328899483691 months ago
Verified
... User-friendly, Stability, Great Support from the Sales Team ...
See full reviewConsultant
2.328899483837 months ago
Verified
... User-friendly, Stability, Great Support from the Sales Team ...
See full reviewConsultant
2.3288994839804 months ago
Verified
... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface is a key highlight, making it easy for both beginners and experienced users to navigate and manage their operations efficiently. The platform is intuitive, with clearly organized features and straightforward processes, which significantly reduce the learning curve. One of the most impressive aspects of SiteMinder is its stability. Whether you're updating rates, managing room availability, or integrating with third-party systems, the platform runs smoothly without unexpected ...
See full reviewConsultant
2.3288994841118 months ago
Verified
... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface is a key highlight, making it easy for both beginners and experienced users to navigate and manage their operations efficiently. The platform is intuitive, with clearly organized features and straightforward processes, which significantly reduce the learning curve. One of the most impressive aspects of SiteMinder is its stability. Whether you're updating rates, managing room availability, or integrating with third-party systems, the platform runs smoothly without unexpected glitches. This reliability is a huge plus for businesses that rely on real-time updates to avoid over bookings and ensure seamless guest experiences. The strong support from SiteMinder's sales team further elevates the experience. They are knowledgeable, approachable, and genuinely invested in helping businesses maximize ...
See full reviewBusiness Development
2.3288994842406 months ago
Verified
... Features - to add more features to be more comprehensive and it would be great if SiteMinder can offer a whole package. ...
See full reviewFD
2.328899484369 months ago
Verified
... More comfortable, very good response result the problem. I like function the SiteMinder of system and easy to manage understanding. ...
See full reviewFD
2.3288994845109 months ago
Verified
... More comfortable, very good response result the problem. I like function the SiteMinder of system and easy to manage understanding. ...
See full reviewFD
2.3288994846565 months ago
Verified
... For the booking engine more promotion attractive, and more package should be interesting more guest engagement more booking indeed. ...
See full reviewIT Manager
2.2643833557613 months ago
Verified
... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...
See full reviewE-commerce & Marketing
2.264383355889 months ago
Verified
... Siteminder offers an efficient platform for managing online bookings, connecting hotels to global distribution channels with ease. It helps hotels increase visibility, boost occupancy rates, and ...
See full reviewCluster Reservation and Revenue Manager
2.2643833560163 months ago
Verified
... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...
See full reviewCluster Reservation and Revenue Manager
2.2643833561421 months ago
Verified
... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...
See full reviewCluster Reservation and Revenue Manager
2.2643833562765 months ago
Verified
... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...
See full reviewCluster Reservation and Revenue Manager
2.2643833564061 months ago
Verified
... Some items to do the promotion with 2 room 1st room is bar rate and 2nd room with 50% discount. ...
See full reviewCOO
2.2643833565356 months ago
Verified
... Our Hotelsup group has chosen Cloudbeds as our PMS because it fits well with small to medium-sized hotels and is user-friendly for our team. The system offers many useful reports and functions, ...
See full reviewSenior House Manager
2.2643833566685 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewDirector of Ecommerce
2.2643833568022 months ago
Verified
... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...
See full reviewDirector of Ecommerce
2.2643833569482 months ago
Verified
... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...
See full reviewEcommerce
2.232125292568 months ago
Verified
... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...
See full reviewCo- Founder
2.232125292696 months ago
Verified
... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...
See full reviewE-Commerce Manager
2.1353510992787 months ago
Verified
... The Channel Manager is incredibly intuitive, allowing seamless integration with multiple OTAs. It ensures our room inventory is updated in real-time, reducing the risk of over bookings or discrepancies. SiteMinder saves us time and ensures our distribution process remains streamlined ...
See full reviewe-Distribution Manager
2.1353510994086 months ago
Verified
... 1. Support response time. Siteminder support can sometimes take longer than expected, especially during peak periods. A faster resolution process would enhance user experience. 2. Customization in reporting. While the reports are helpful, more flexibility in customizing report templates to meet individual, cluster, and chain hotel needs would add significant value. Also, it would be great if SiteMinder can enable automated scheduling and delivery of reports to key ...
See full reviewCluster E-Commerce Executive
2.1353510996759 months ago
Verified
... The Channel Manager stands out with its ability to seamlessly integrate with over 400 OTAs and direct booking platforms, ensuring real-time updates to room availability and pricing. This has drastically ...
See full reviewCEO
2.1353510998085 months ago
Verified
... SiteMinder has truly revolutionized the way we manage our hotel operations. Its intuitive interface and robust features have made channel management and booking integration seamless. The platform's ability to synchronize inventory across multiple OTAs in real-time has significantly reduced the risk of over bookings and manual errors. What stands out most is the ease of use combined with powerful analytics. The insights provided allow us to make data-driven decisions to optimize pricing and maximize revenue. Additionally, their support team is always quick to respond and incredibly knowledgeable, ensuring any questions or issues are resolved promptly. Since adopting SiteMinder, we’ve noticed a substantial improvement in operational efficiency and an increase in direct bookings. It’s a game-changer for hoteliers ...
See full reviewCEO
2.1353510999455 months ago
Verified
... SiteMinder has truly revolutionized the way we manage our hotel operations. Its intuitive interface and robust features have made channel management and booking integration seamless. The platform's ability to synchronize inventory across multiple OTAs in real-time has significantly reduced the risk of over bookings and manual errors. What stands out most is the ease of use combined with powerful analytics. The insights provided allow us to make data-driven decisions to optimize pricing and maximize revenue. Additionally, their support team is always quick to respond and incredibly knowledgeable, ensuring any questions or issues are resolved promptly. Since adopting SiteMinder, we’ve noticed a substantial improvement in operational efficiency and an increase in direct bookings. It’s a game ...
See full reviewFreelancer
2.1353511000799 months ago
Verified
... SiteMinder has been a game-changer for our hotel management operations. Its user-friendly interface, seamless channel management, and real-time inventory synchronization have greatly improved ...
See full reviewDirector of E-Commerce
2.1353511002192 months ago
Verified
... I would like to add some reports in the Insight data section that can be used to further develop marketing work. ...
See full reviewDirector of E-Commerce
2.1353511003636 months ago
Verified
... I would like to add some reports in the Insight data section that can be used to further develop marketing work. ...
See full reviewE-commerce Executive
2.1353511004984 months ago
Verified
... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...
See full reviewSales Manager
2.1030930361156 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.103093036244 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.1030930363717 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.1030930365013 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.1030930366394 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.1030930367675 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.1030930368929 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSales Manager
2.103093037018 months ago
Verified
... They give you eight days to pay invoice. this needs to change or they shut you off for non-payment with 8 days term limit. Most companies have a 30-day terms. You do have to sometimes go in and ...
See full reviewSenior Assistant Manager
2.0708349726254 months ago
Verified
... - Friendly user- Couldn't ask more just very straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in double bookings or incorrect rate ...
See full reviewAssistant Business Development/Operation Manager
2.0708349727572 months ago
Verified
... Allotment Setting and handle all the OTA in One Time. So basically just need to upload the rate and all the OTA using the same Rate. ...
See full reviewAssistant Business Development/Operation Manager
2.0708349728875 months ago
Verified
... Probably can make some adjustment/discount on the subscription cost. Site Minder been implemented in our Hotel since Oct. Overall positive feedback from my Front Office Department. ...
See full reviewRevenue Manager
2.070834973029 months ago
Verified
... I'm glad that the chat support button has come back and is easily accessible! One thing that can maybe be improved on is that I requested a call back for a quote on sales a few months ago for ...
See full reviewRevenue Manager
2.0708349731601 months ago
Verified
... I'm glad that the chat support button has come back and is easily accessible! One thing that can maybe be improved on is that I requested a call back for a quote on sales a few months ago for additional ...
See full reviewRevenue Manager
2.070834973299 months ago
Verified
... I'm glad that the chat support button has come back and is easily accessible! One thing that can maybe be improved on is that I requested a call back for a quote on sales a few months ago for ...
See full reviewRoom Division Manager
2.0385769089147 months ago
Verified
... Inventory and availability ...
See full reviewEcommerce Manager
2.0385769090517 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user-friendly and come with clear, easy-to-follow guidelines. Additionally, their reports have been invaluable ...
See full reviewDirector of Sales and Marketing
2.0385769091779 months ago
Verified
... Best in the market ...
See full reviewdirector
2.0385769093037 months ago
Verified
... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...
See full reviewRevenue & Distributionanager
2.0063188449123 months ago
Verified
... Trustable partner ...
See full reviewRevenue Manager
2.0063188450362 months ago
Verified
... It's very easy to use the SiteMinder and they also have a very great support team. Always update the features.SiteMinder is highly user-friendly, complemented by an excellent support team. ...
See full reviewDirector of Revenue
2.0063188451572 months ago
Verified
... Full access to all features in mobile application would be helpful to hotelier to easy work while away from a desktop. ...
See full reviewDirector of Revenue
2.0063188452927 months ago
Verified
... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...
See full reviewManager, E-Distributions
2.0063188454148 months ago
Verified
... Its a very easy to use platform with plently of channels to connect to. Managing rates and availability couldn't have been easier, which helped us managing our day to day tasks very smoothly. ...
See full reviewRevenue management
2.0063188455485 months ago
Verified
... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting ...
See full reviewEcommerce Manager
1.9418027166443 months ago
Verified
... We use Channel Managers for connectivity with OTAs, ensuring two-way integration with our PMS. They are convenient and easy to use, the SiteMinder staff are very helpful. ...
See full reviewEcommerce Manager
1.941802716785 months ago
Verified
... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...
See full reviewEcommerce Manager
1.9418027169164 months ago
Verified
... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...
See full reviewCluster Director of Revenue and E-commerce
2.0063188460846 months ago
Verified
... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...
See full reviewGeneral manager
2.0063188462138 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewGeneral manager
2.006318846343 months ago
Verified
... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...
See full reviewGeneral manager
2.0063188464729 months ago
Verified
... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...
See full reviewGeneral manager
2.0063188466125 months ago
Verified
... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...
See full reviewGeneral manager
2.0063188467992 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewGeneral manager
2.0063188469542 months ago
Verified
... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...
See full reviewDirector of Revenue
2.0063188470975 months ago
Verified
... SiteMinder is an excellent choice for hotels or accommodations seeking to efficiently manage multiple sales channels. The system is fast, user-friendly, and backed by a responsive support team. ...
See full reviewEcommerce Manager
2.0063188472316 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewE-Commerce & Admin. Executive
2.0063188473738 months ago
Verified
... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...
See full reviewDirector of E-Commerce
2.0063188475127 months ago
Verified
... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...
See full reviewE-Commerce Manager
2.0063188476426 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...
See full reviewE-Commerce Manager
2.0063188477748 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue opportunities. Without a channel manager, it becomes challenging to scale and efficiently manage multiple distribution channels. It also plays a critical role in ensuring efficiency, accuracy, and profitability for properties like hotels, vacation rentals, and hostels. By maintaining an up-to-date presence on multiple OTAs, you can increase your property’s visibility and attract ...
See full reviewE-Commerce Manager
2.0063188479006 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...
See full reviewE-Commerce Manager
2.0063188480249 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue opportunities. Without a channel manager, it becomes challenging to scale and efficiently manage multiple distribution channels. It also plays a critical ...
See full reviewE-Commerce Manager
2.0063188481534 months ago
Verified
... Many channel managers provide analytics and performance data, reporting and helping you understand which OTAs are driving the most revenue. So the accuracy of data can guide your marketing strategy ...
See full reviewE-Commerce Manager
2.0063188482964 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents errors, and maximizes revenue ...
See full reviewGeneral Manager
1.9740607839042 months ago
Verified
... The part I liked the most was adding new channels to the system; in just a few seconds, you can do that without any hassle. you can do that without any hassle in just a few seconds you can do that ...
See full reviewGeneral Manager
1.9095446550134 months ago
Verified
... Have been using for years and no plans on switching. ...
See full reviewGeneral Manager
1.9095446551572 months ago
Verified
... Ease to use and efficient, with a bit of upgrades here added there happening in recent years, which is good. ...
See full reviewGeneral Manager
1.909544655289 months ago
Verified
... Have been using for years and no plans on switching. ...
See full reviewDirector of Sales and Marketing
1.9095446554167 months ago
Verified
... Booking Engine simplified and more E wallet option ...
See full reviewDirector of Sales and Marketing
1.9095446555541 months ago
Verified
... SiteMinder’s Booking Engine is user-friendly but could benefit from simplified steps and more payment options like e-wallets. SiteMinder’s Booking Engine is reliable and user-friendly, helping ...
See full reviewSVP Global distribution
1.9095446556847 months ago
Verified
... Excellent product and partnership ...
See full reviewAsst. Director of Revenue & Reservations
1.9095446558158 months ago
Verified
... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system and a vast array of online travel agencies (OTAs), global distribution systems, and direct booking channels. Its user-friendly interface allows us to effortlessly manage room inventory, rates, and availability across multiple platforms in real time, reducing the risk of overbookings or revenue loss due to outdated data. The platform’s automated features save time and minimize manual errors, allowing us to focus on delivering exceptional guest experiences. Additionally, SiteMinder provides insightful analytics and reporting tools that empower us to make data-driven decisions, optimize revenue strategies, and identify market trends. Its scalability ...
See full reviewAsst. Director of Revenue & Reservations
1.9095446559442 months ago
Verified
... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system and a vast array of online travel agencies (OTAs), global distribution systems, and direct booking channels. Its user-friendly interface allows us to effortlessly manage room inventory, rates, and availability across multiple platforms in real time, reducing the risk of overbookings or revenue ...
See full reviewGroup Revenue Director
1.8772865915588 months ago
Verified
... SiteMinder could enhance their reporting capabilities and integrate generative AI to provide pricing recommendations and enhance its product and competitiveness. Thank you ...
See full reviewAssistance Reservation Manager
1.8772865916984 months ago
Verified
... If Hotel Rate Parity could have more channels (Trip.com) shopping it will be more help full. Competitors can have more than one rate plan shopping, it also can compare better as well. ...
See full reviewAssistance Reservation Manager
1.8772865918403 months ago
Verified
... If Hotel Rate Parity could have more channels (Trip.com) shopping it will be more help full. Competitors can have more than one rate plan shopping, it also can compare better as well. ...
See full reviewOwner
1.8772865919788 months ago
Verified
... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...
See full reviewOwner
1.8772865921225 months ago
Verified
... Well designed and easy to use IT services for hoteliers. ...
See full reviewOwner
1.8772865922603 months ago
Verified
... It took Siteminder several weeks before picking up my message that I wanted to start using the Channel Manager.DemandPlus, which advertises our property on Google Adds, does not seem to perform very ...
See full reviewGeneral Manager
1.8772865923914 months ago
Verified
... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...
See full reviewGeneral Manager
1.8772865925269 months ago
Verified
... Warm and convenient product ...
See full reviewGeneral Manager
1.8772865926568 months ago
Verified
... Warm and convenient product ...
See full reviewGeneral Manager
1.8772865927852 months ago
Verified
... Warm and convenient product ...
See full reviewGeneral Manager
1.8772865929107 months ago
Verified
... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...
See full reviewGeneral Manager
1.8772865930361 months ago
Verified
... Warm and convenient product ...
See full reviewGeneral Manager
1.8772865931728 months ago
Verified
... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...
See full reviewRevenue Manager
1.8772865933128 months ago
Verified
... Booking Engine, Channel Manager & Rate Shopping are very good tools to manage and analytic. There are varieties of business partner. ...
See full reviewRevenue Manager
1.8772865934614 months ago
Verified
... Booking Engine, Channel Manager & Rate Shopping are very good tools to manage and analytic. There are varieties of business partner. ...
See full reviewGeneral Manager
1.8450285290778 months ago
Verified
... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...
See full reviewDirector of Sales & Marketing
1.8450285292223 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...
See full reviewDirector of Sales & Marketing
1.845028529353 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue ...
See full reviewDirector of Sales & Marketing
1.8450285294922 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance insights. Sorting options by booking count, revenue, or average ...
See full reviewDirector of Sales & Marketing
1.8450285296218 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance ...
See full reviewDirector of Revenue
1.8450285297532 months ago
Verified
... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...
See full reviewOperations Manager
1.8450285298858 months ago
Verified
... As per our experience SiteMinder is very useful intern of channel manager and Booking engine. It help us a lot to save our time to make our rate and inventory controlling more efficiency. ...
See full reviewRevenue Reservations Manager
1.8450285300161 months ago
Verified
... I don’t think that this system needs improvement Maybe as the technology advances, they will also follow & innovate. Siteminder will be the standard of all the Channel Manager System in the world. ...
See full reviewRevenue Reservations Manager
1.8450285301576 months ago
Verified
... SiteMinder has been our partner for almost a decade now. Our OTA revenue & room nights are continiously increasing by using this system. The customer support as well as the sales manager handling our ...
See full reviewDirector of Distribution & Revenue Management
1.8450285302856 months ago
Verified
... What I like most about SiteMinder is its stability, which reduces workload and streamlines operations. The insightful reports are particularly impressive, providing accurate data to support effective planning and strategy development. It’s a tool ...
See full reviewAssistant Business Development Manager
1.8450285304256 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...
See full reviewbusiness owner
1.8127704660473 months ago
Verified
... Add some more languages to the interface add a few more languages to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on the booking side. But overall - I am happy with the service and will ...
See full reviewbusiness owner
1.812770466194 months ago
Verified
... Add some more languages to the interface add a few more languages to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on the booking side. But overall ...
See full reviewDirector of Sales and Marketing
1.812770466328 months ago
Verified
... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...
See full reviewDirector of Sales and Marketing
1.8127704664699 months ago
Verified
... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...
See full reviewDirector of Sales and Marketing
1.8127704666013 months ago
Verified
... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...
See full reviewDirector of Sales and Marketing
1.8127704667324 months ago
Verified
... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...
See full reviewSales Manager
1.8127704668589 months ago
Verified
... Optimize the strategy with real time insights. Easy access every channel in one place. ...
See full reviewSales Manager
1.8127704669881 months ago
Verified
... Price Provide special privileges to existing customers, such as discounts. Will be making the small properties with limit budget can be access. ...
See full reviewE-Commerce Manager
1.8127704671248 months ago
Verified
... I really appreciate the flexibility to manage bookings by agent, room type, price plan, and stay period it gives me full control over my operations. I also love how stable the system is; it's rare to ...
See full reviewRevenue and Distribution Manager - Asia
1.8127704672633 months ago
Verified
... While the product is excellent overall, report nationality would be more accurate and additional customization options for reports could further enhance its value. ...
See full reviewRevenue and Distribution Director Asia
1.81277046741 months ago
Verified
... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...
See full reviewE-commerce
1.8127704675485 months ago
Verified
... Products of SiteMinder that Hotels should not miss using. ...
See full reviewE-commerce
1.8127704677151 months ago
Verified
... I think Rate shopping should be improve about compare with compset and rate shopping. I think all hotels want to know about marketing plan of SiteMinder ...
See full reviewE-commerce
1.8127704678543 months ago
Verified
... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because ...
See full reviewOwner
1.8127704679973 months ago
Verified
... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...
See full reviewOwner
1.8127704681243 months ago
Verified
... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...
See full reviewOwner
1.8127704682497 months ago
Verified
... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...
See full reviewOwner
1.8127704683766 months ago
Verified
... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...
See full reviewOwner
1.812770468504 months ago
Verified
... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...
See full reviewVP Revenue & Distribution Asia
1.8127704686443 months ago
Verified
... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...
See full reviewEcommerce Manager
1.8127704687713 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewRevenueclick
1.7805124043862 months ago
Verified
... Make the booking engine more interactive and have a vignette showing the special discount and packages. ...
See full reviewRevenue and Distribution Executive - Asia
1.7805124045225 months ago
Verified
... User-friendly interface and integration with popular property management systems (PMS) streamline operations for hoteliers, saving time and effort. user-friendly user-friendly interface and ...
See full reviewSales Manager
1.7805124046561 months ago
Verified
... Booking Engine: Easy-to-use interface, seamless integrations, and increased conversion rates. Channel Managers: Improved efficiency in managing multiple distribution channels. Rate Shopping: Provides accurate ...
See full reviewDirector
1.780512404801 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewDirector
1.7805124049388 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewDirector
1.7805124050713 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...
See full reviewDirector
1.7805124052024 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewResident Manager
1.78051240533 months ago
Verified
... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...
See full reviewE-commerce Manager
1.7805124054603 months ago
Verified
... All subject, Channel Manager & Booking Engine: SiteMinder's channel manager and booking engine proved to be a game-changer for our hotel, seamlessly integrating with major online travel agencies ...
See full reviewE-commerce Manager
1.7805124055936 months ago
Verified
... All good. SiteMinder awesome, be better and good service to integrated the system in the future. Easy to use friendly Staff Great Sales Department being loyal customer for three years never had an ...
See full reviewEcommerce Associate
1.7805124057243 months ago
Verified
... It would be great if Siteminder could provide an analytics that more specific to local/regional market trends, especially for Indonesia - Bali (not only country source). ...
See full reviewMarketig
1.7805124058513 months ago
Verified
... We can upsell for direct booking through the booking engine and demand plus with more revenue. The Channel Manager is a friendly user. Useful reporting, Easy distribution. ...
See full reviewReservations Manager
1.780512405983 months ago
Verified
... Already perfect in all, I don't think have any points or items should need to improve or change or update. ...
See full reviewDirector of Revenue
1.7805124061171 months ago
Verified
... If system can increase number of room x rate plan limitation, it would be very helpful so we can consider using the system on more segment. ...
See full reviewDirector of Revenue
1.7805124062582 months ago
Verified
... If system can increase number of room x rate plan limitation, it would be very helpful so we can consider using the system on more segment. ...
See full reviewRevenue Manager
1.7805124064083 months ago
Verified
... SiteMinder's comprehensive suite of tools, including Channel Manager, Insight, DemandPlus, and Booking Engine, stands out for its user-friendly interface and reliability. The seamless integration ...
See full reviewHotel Manager
1.7805124065446 months ago
Verified
... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...
See full reviewHotel Manager
1.7805124066711 months ago
Verified
... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...
See full reviewHotel Manager
1.7805124067951 months ago
Verified
... I don't think there is any improvement you may need. Since this has been support for all the customer needed. Just keep going upgrade to follow the trends. ...
See full reviewHotel Manager
1.7805124069172 months ago
Verified
... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...
See full reviewGeneral Manager
1.7805124070471 months ago
Verified
... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...
See full reviewGeneral Manager
1.7805124071909 months ago
Verified
... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...
See full reviewGeneral Manager
1.7805124073368 months ago
Verified
... Optimize and useful program for hotel ...
See full reviewExecutive Assistant Manager
1.7482543429559 months ago
Verified
... Easy to use and able to update on time without any delays. Increasing the number of site Driving more direct bookings. ...
See full reviewAssistant Revenue Manager, Revenue Analysis
1.6514801495441 months ago
Verified
... Great channel manager that enhances our productivity. ...
See full reviewSuperiovisor - Ecommerce
1.6514801496905 months ago
Verified
... Effortless Hotel Management with SiteMinder ...
See full reviewRevenue Manager
1.6514801498525 months ago
Verified
... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their ...
See full reviewRevenue Manager
1.651480149991 months ago
Verified
... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their features to meet the evolving needs of the hospitality industry, ensuring that the platform remains relevant. Transparency ...
See full reviewRevenue Manager
1.6514801501221 months ago
Verified
... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their ...
See full reviewRevenue Manager
1.6514801502494 months ago
Verified
... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their features to meet the evolving needs of the hospitality industry, ensuring that the platform remains relevant. Transparency ...
See full reviewAssistant E-Commerce Manager
1.6514801503778 months ago
Verified
... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...
See full reviewAssistant Manager, Revenue Management
1.6514801505171 months ago
Verified
... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. 2)Comprehensive Reporting Insights ...
See full reviewDirector of Sales & Ecommerce
1.6514801506433 months ago
Verified
... Easy to check the rates of Competitors & important insights at one place. SiteMinder gives you all the excess to important data in the market. ...
See full reviewVP
1.6514801507706 months ago
Verified
... Pro user friendly, easy to use with local language support. Lastly, provide hotels with real-time market data, which can help them make smarter business decisions and gain an edge over competitors. ...
See full reviewVP
1.6514801508968 months ago
Verified
... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...
See full reviewCluster Manager UHG
1.5869640219907 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewCluster Manager UHG
1.5869640221207 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewCluster Manager UHG
1.5869640222689 months ago
Verified
... Easy to access and manage ...
See full reviewE-commerce
1.586964022407 months ago
Verified
... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional support make SiteMinder an outstanding ...
See full reviewAssistance Front Office Manager
1.5869640225459 months ago
Verified
... Fantastic Channel Managers system which make us easy. ...
See full reviewAssistance Front Office Manager
1.5869640226837 months ago
Verified
... So far for us it is happy enough, no additional improved for us. If SiteMinder got PMS and POS system that will be ours first choice. ...
See full reviewAssistance Front Office Manager
1.5869640228136 months ago
Verified
... So far for us it is happy enough, no additional improved for us. If SiteMinder got PMS and POS system that will be ours first choice. ...
See full reviewRevenue Management
1.586964022948 months ago
Verified
... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...
See full reviewRevenue Management
1.5869640230772 months ago
Verified
... SiteMinder Channel Manager is easy to use ...
See full reviewDirector of sales and marketing
1.5547059586918 months ago
Verified
... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...
See full reviewDirector of sales and marketing
1.554705958818 months ago
Verified
... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...
See full reviewDirector of sales and marketing
1.5547059589445 months ago
Verified
... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...
See full reviewDirector of sales and marketing
1.5547059590744 months ago
Verified
... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...
See full reviewDirector of sales and marketing
1.5547059592006 months ago
Verified
... At Almanity Hoi An Resort & Spa, we’ve been using SiteMinder's solutions, and the experience has been outstanding. SiteMinder has significantly streamlined our channel management process, saving us ...
See full reviewDirector of sales and marketing
1.5547059593351 months ago
Verified
... Better price offer for next year provide more personalized benefits tailored to each hotel's needs. Offer discounts or incentives for long-term partnerships. Introduce exclusive features or upgrades ...
See full reviewRevenue & E-commerce Officer
1.5547059594724 months ago
Verified
... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate plans are re-open when receiving new rate from Opera, we have to close sales ...
See full reviewReservation Manger
1.5547059596005 months ago
Verified
... SiteMinder is the most efficient tool to manager the rate, it makes our live easy. Before using the SiteMinder I have to manage the rate one by one, day by day, room type by room type. Their customer ...
See full reviewAsst Ecommerce Manager
1.5547059597375 months ago
Verified
... There is nothing need to improve, all went good and i do understand what he is saying. That's all. ...
See full reviewAsst Ecommerce Manager
1.554705959866 months ago
Verified
... There is nothing need to improve, all went good and i do understand what he is saying. That's all. ...
See full reviewReservation department
1.522447895485 months ago
Verified
... It provides a very convenient and time-saving management solution, and can effectively manage prices and inventory. Can make hotel sales more efficient. ...
See full reviewAssistant Manager
1.5224478957336 months ago
Verified
... I think everything are working well and good collaboration between Hotel and Support team. Smoothly services, quick response to all requirements. ...
See full reviewSales
1.5224478958583 months ago
Verified
... SiteMinder has been an excellent tool for optimizing our hotel’s online booking process. Its intuitive interface makes it easy to use, and the support team is always ready to assist. Highly ...
See full reviewFront Office Manager
1.5224478959872 months ago
Verified
... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search also to attract the guest from many platforms. The visibility my hotel is increasing to the travelers around the world. The live agent also was good ...
See full reviewDirector of Sales and Marketing, Australia
1.6192220896621 months ago
Verified
... No improvements needed, very happy with the service offered and product. Happy to see the great results in the future. ...
See full reviewEcommerce Manager
1.619222089798 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewCluster e-commerce manager
1.6192220899272 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewAsst. Sales Manager
1.619222090053 months ago
Verified
... One stop service #conversion, #mobile, boost #revenue ...
See full reviewGroup Revenue Manager
1.6192220901897 months ago
Verified
... Customer Support Responsiveness: Some users report delays in support response times, especially during peak hours.Enhancing availability and faster issue resolution could improve user satisfaction. ...
See full reviewGroup Revenue Manager
1.6192220903267 months ago
Verified
... A Closer Look at SiteMinder Is It Worth Your Money? ...
See full reviewSales Admin
1.6192220904716 months ago
Verified
... We use Channel Manager to improve our e-commerce management, and the analyze board of Channel Manager helps us to improve our business strategy and increase lots of production on each platforms! ...
See full reviewSales manager
1.6192220906183 months ago
Verified
... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving ...
See full reviewE commerce Manager
1.4901898326915 months ago
Verified
... Streamlined Success with Siteminder Booking Engine and Channel Manager ...
See full reviewE commerce Manager
1.4901898328207 months ago
Verified
... Streamlined Success with Siteminder Booking Engine and Channel Manager ...
See full reviewE commerce Manager
1.4901898329495 months ago
Verified
... One of the standout features of the Siteminder Booking Engine and Channel Manager is the extensive range of channels I can connect to—there are so many options available! This flexibility allows me to reach ...
See full reviewDirector
1.4901898330806 months ago
Verified
... Florentino was very friendly and polite, was very quick and very helpful, thank you very much. The service was excellent. ...
See full reviewGeneral Manager
1.4901898332142 months ago
Verified
... I think this channel Manager is can use as good. And Nothing to improve I believe this channel manager is functioning well and there is nothing that requires improvement at this time. ...
See full reviewOwner
1.45793176921 months ago
Verified
... SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very ...
See full reviewRespecto Comercial
1.4256737051008 months ago
Verified
... Ease of rate changes, distribution and Channel Plus You access more channels without having to map them one by one. ...
See full reviewRevenue Manager
1.4256737052401 months ago
Verified
... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...
See full reviewRevenue Manager
1.4256737053734 months ago
Verified
... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...
See full reviewChief Commercial Officer
1.3934156409849 months ago
Verified
... It would be good to be able to deploy GDS without needing to connect to channel manager. We are using the PMS channel manager for all channels and SiteMinder for GDS only. With the amount of hotels that SiteMinder coordinate, they should continue to leverage their buying ...
See full reviewChief Commercial Officer
1.3934156411111 months ago
Verified
... Happy with the SiteMinder GDS ...
See full reviewChief Commercial Officer
1.3934156412418 months ago
Verified
... It would be good to be able to deploy GDS without needing to connect to channel manager. We are using the PMS channel manager for all channels and SiteMinder for GDS only. With the amount of hotels that SiteMinder coordinate, they should continue to leverage their buying power to help medium ...
See full reviewChief Commercial Officer
1.3934156413684 months ago
Verified
... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. ...
See full reviewRevenue Manager
1.3934156414934 months ago
Verified
... Immediate response and the problem was solved within 2 minutes. No need to go thru massive process like other vendor, where the support is out of range. ...
See full reviewRevenue Manager
1.3934156416215 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewRevenue Manager
1.3934156417477 months ago
Verified
... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...
See full reviewRevenue Manager
1.3934156418866 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewRevenue Manager
1.3934156420273 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewRevenue Manager
1.3934156421756 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewRevenue Manager
1.3934156423036 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewRevenue Manager
1.3934156424418 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewRevenue Manager
1.3934156425687 months ago
Verified
... Ease of connectivity that allows over 400 channels. Good customer service and support that is 24/7. Extremely user friendly and good. ...
See full reviewRevenue Manager
1.3934156427024 months ago
Verified
... Pricing wise. Service is a tad bit too costly for small time hotels as well as hotels which are local. ...
See full reviewE-Commerce manager
1.3934156428308 months ago
Verified
... Excellent technology in channel managers. ...
See full reviewE-Commerce manager
1.3934156429589 months ago
Verified
... The booking engine at the level of creating offers with discounts, the interface, the visual at the design level. ...
See full reviewGroup Revenue and Distribution Manager
1.3934156430843 months ago
Verified
... Always fantastic ...
See full reviewGroup Revenue and Distribution Manager
1.3934156432157 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the emails that come through. Considering SiteMinder's reach globally, the data is so rich ...
See full reviewGroup Revenue and Distribution Manager
1.3934156433565 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore ...
See full reviewGroup Revenue and Distribution Manager
1.393415643483 months ago
Verified
... Always fantastic ...
See full reviewSales & Revenue Manager
1.3611575790946 months ago
Verified
... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...
See full reviewSales & Revenue Manager
1.3611575792301 months ago
Verified
... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...
See full reviewOnline Sales Manager
1.3611575793604 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOpera Cloud Education Specialist
1.3611575794911 months ago
Verified
... I love it. It is very flexible than other channel managers in the market, also have good connectivity with other revenue systems. ...
See full reviewRevenue analyst
1.3611575796401 months ago
Verified
... Adding new payment methods such as bank transfers, e-wallets like RazerPay, and Touch ‘n Go would improve customer convenience significantly. ...
See full reviewRegional Revenue Manager
1.3611575797681 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right strategy obviously. it is concerned as data-driven powerful tool I love to share and lead strategic focus every month. Fascinatingly, I am really surprised of this channel manager when I combine all data from each hotel in illustrating market feeders. That's so insightful that helps my hotel portfolio set up the right planning in one big picture to grow overall ...
See full reviewFront Office Manager
1.3611575798977 months ago
Verified
... For me nothing needs to be improved Overall, SiteMinder makes managing online bookings and distribution channels very straightforward. It’s a great tool for anyone looking for an efficient, ...
See full reviewFront Office Manager
1.3611575800261 months ago
Verified
... I’m really impressed by how user-friendly and intuitive the platform is ...
See full reviewFront Office Manager
1.3611575801587 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...
See full reviewFront Office Manager
1.3611575802916 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy to navigate, and the control features allow me to manage everything smoothly without ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611575804383 months ago
Verified
... Need to develop an analyst report in terms of the Market Mix and Market Trend by country or including nationality report as well. ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611575805798 months ago
Verified
... Need to develop an analyst report in terms of the Market Mix and Market Trend by country or including nationality report as well. ...
See full reviewAssistant Manager, Distribution and Revenue Services
1.3611575807071 months ago
Verified
... Need to develop an analyst report in terms of the Market Mix and Market Trend by country or including nationality report as well. ...
See full reviewFront office manager
1.3611575808378 months ago
Verified
... Adjusting the rate and allotment within the few minutes . ...
See full reviewFront office manager
1.3611575809782 months ago
Verified
... Adjusting the rate and allotment within the few minutes . ...
See full reviewDirector comercial
1.3611575811141 months ago
Verified
... Great and profesional service from the Support Team ...
See full reviewDirector comercial
1.3611575812504 months ago
Verified
... Little Hotelier has positioned itself as an accessible and user-friendly solution for small properties. However, despite its numerous features and focus on simplicity, the system has begun to lag ...
See full reviewE-commerce director
1.3288995168683 months ago
Verified
... The booking system allows our hotel to increase direct bookings. The channel manager successfully linked to all e-commerce platforms. Especially the way it integrated with Google Hotel, which ...
See full reviewGeneral Manager
1.3288995170001 months ago
Verified
... I use sitemider for 2 years and no problem. So I think it is good channel management tool when comparing with others choices. ...
See full reviewRevenue and Reservation Manager
1.3288995171356 months ago
Verified
... This is good software tool that helps hotel manage room inventory, rate, managing sales effectively across many online distribution channels. ...
See full reviewCluster E-Commerce and Revenue Manager
1.3288995172737 months ago
Verified
... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...
See full reviewCluster E-Commerce and Revenue Manager
1.3288995174108 months ago
Verified
... The industry’s most powerful channel manager, can connect with many channel and fast updated rate, helps to control of hotel or accommodation business. ...
See full reviewGeneral Manager
1.3288995175444 months ago
Verified
... SiteMinder’s Channel Manager is an excellent tool for managing OTAs effectively. Its user-friendly design makes it easy to navigate, even for those without technical expertise. The platform simplifies the process of updating rates and inventory across multiple OTAs in real-time. This ensures accurate availability and pricing ...
See full reviewITM
1.3288995176766 months ago
Verified
... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...
See full reviewITM
1.3288995178099 months ago
Verified
... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...
See full reviewITM
1.3288995179443 months ago
Verified
... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...
See full reviewITM
1.328899518078 months ago
Verified
... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...
See full reviewITM
1.3288995182146 months ago
Verified
... Price adjustment down will be a plus as currently price is consider high in the market, specially towards small size hotel. ...
See full reviewDirector of Revenue Management, HQ
1.328899518349 months ago
Verified
... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time updates and accurate data synchronization, which is essential for maintaining rate parity and availability across all platforms. The user interface is intuitive, making it easy for both experienced professionals and newcomers to navigate and manage. Its comprehensive reporting tools offer valuable insights into channel performance, helping businesses optimize distribution strategies effectively. Additionally, SiteMinder’s wide range of integrations with various OTAs and global distribution systems ensures maximum ...
See full reviewDirector of Revenue Management, HQ
1.3288995184842 months ago
Verified
... Essential system for channel distribution ...
See full reviewSales Manager
1.3288995186287 months ago
Verified
... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate data ...
See full reviewSenior Director of Distribution
1.3288995187717 months ago
Verified
... Partnership with Siteminder ...
See full reviewSenior Director of Distribution
1.3288995189094 months ago
Verified
... Partnership with Siteminder ...
See full reviewSenior Director of Distribution
1.3288995190423 months ago
Verified
... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs ...
See full reviewArea Ecom Director
1.3288995191779 months ago
Verified
... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...
See full reviewRevenue Management
1.32889951931 months ago
Verified
... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting to forecast the future ...
See full reviewVP Commercial Strategy
1.3288995194448 months ago
Verified
... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs would also be a huge ...
See full reviewDistribution & Commercial System Executive
1.3288995195874 months ago
Verified
... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good ...
See full reviewGeneral Manager
1.3288995197218 months ago
Verified
... While SiteMinder is a phenomenal platform, there are a couple of areas that, if improved, could make it even more powerful. For example, having the ability to manage all channel messages directly within the platform—or at least receive email notifications with the text of messages that can be replied to by email—would be a fantastic addition. This would allow for seamless communication across platforms like Booking.com or others without needing to switch between systems. The potential ...
See full revieweCommerce and Distribution Manager
1.328899519851 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbooking ...
See full revieweCommerce and Distribution Manager
1.3288995199862 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings ...
See full revieweCommerce and Distribution Manager
1.3288995201172 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings. The reporting and insights tools provide in-depth analysis into the booking data, allowing to track the performance of the connected channels by rate plans, room types to identify trends and make informed ...
See full revieweCommerce and Distribution Manager
1.3288995202516 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings ...
See full reviewRevenue Manger
1.328899520401 months ago
Verified
... Dynamic pricing function can be useful nowadays specially if revenue management systems are not in your budget. Some competitors are offering this already at lower MRF. ...
See full reviewE-commerce
1.3288995205272 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewE-commerce
1.3288995206627 months ago
Verified
... When system Siteminder have problem should be send e-mail announce to all hotels. and should be work shop with partner update new produce When the SiteMinder system experiences any issues, an email ...
See full reviewReservation and Revenue Manager
1.3288995207919 months ago
Verified
... I would say everything is useful. I suggest to have the data analysis report sending out daily to hotel to check the information ...
See full reviewReservation and Revenue Manager
1.3288995209312 months ago
Verified
... I would say everything is useful. I suggest to have the data analysis report sending out daily to hotel to check the information ...
See full reviewReservation Manager
1.3288995210659 months ago
Verified
... Simple set up, easy to use extranet and quick respond from support & market manager. Will recommend to my other revenue and reservation colleague. ...
See full reviewReservation Manager
1.3288995211985 months ago
Verified
... Simple set up, easy to use extranet and quick respond from support & market manager. Will recommend to my other revenue and reservation colleague. ...
See full reviewVP, Revenue Performance
1.3288995213288 months ago
Verified
... User-friendly interface and seamless integration with a wide range of OTAs and booking platforms. The ability to manage inventory and rates in real-time across multiple channels is incredibly ...
See full reviewVP, Revenue Performance
1.3288995214583 months ago
Verified
... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...
See full reviewVP, Revenue Performance
1.3288995215995 months ago
Verified
... While the platform is generally quite good, the pricing for the new platform could be slightly priced on the high side. Improvements to Enhancing connections to China OTAs would be a significant ...
See full reviewManaging Director
1.3288995217286 months ago
Verified
... For a small property, it quite costly to enable full functionalities. We would very much like to have some trial period to try out the full functionalities and see the impact on business ...
See full reviewManaging Director
1.3288995218597 months ago
Verified
... For a small property, it quite costly to enable full functionalities. We would very much like to have some trial period to try out the full functionalities and see the impact on business ...
See full reviewManaging Director
1.3288995219848 months ago
Verified
... For a small property, it quite costly to enable full functionalities. We would very much like to have some trial period to try out the full functionalities and see the impact on business ...
See full reviewChief Operating Officer
1.3288995221106 months ago
Verified
... We are one of the early adopters of SiteMinder in Singapore. We witnessed its amazing development, as it dynamically evolves to meet changing needs, while at all times keeping processes accessible ...
See full reviewHead of Marketing
1.296641457721 months ago
Verified
... The channel manager is easy to use, great dashboard and reporting. Very likely to recommend the channel manager to anyone from the industry ...
See full reviewRevenue and Reservation Manager
1.2966414578465 months ago
Verified
... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...
See full reviewRevenue and Reservation Manager
1.2966414579753 months ago
Verified
... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...
See full reviewRevenue and Reservation Manager
1.2966414581134 months ago
Verified
... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...
See full reviewRevenue and Reservation Manager
1.2966414582452 months ago
Verified
... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...
See full reviewRevenue and Reservation Manager
1.2966414583774 months ago
Verified
... It could not pull nationality report due to we would like to know which country guest made the reservation. It will be good for hotel to keep the data for Marketing. ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966414585107 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated and is difficult to navigate. While the UI design is commendable, there are areas where improvements could be made, particularly in terms of functionality and optimization. One key enhancement would be the ability to schedule the Override Multiplier for specific dates. For example, having the option to set an Override for a period such as December 28, 2024, to January 6, 2025, with a multiplier of 1.5 would offer more flexibility in pricing strategies. Additionally, an automatic removal feature for the Override Multiplier once the period ends would help streamline the process, reducing the need for manual intervention and ensuring that overrides are properly timed. Another area that could benefit from improvement is the GDS by SiteMinder interface, particularly the Extranet. The current design appears outdated and can be difficult to navigate, making it harder for users to efficiently ...
See full reviewCorporate Director of Revenue
1.2966414586499 months ago
Verified
... Corporate Director of Revenue ...
See full reviewCorporate Director of Revenue
1.2966414587937 months ago
Verified
... Corporate Director of Revenue ...
See full reviewCorporate Director of Revenue
1.296641458924 months ago
Verified
... Corporate Director of Revenue ...
See full reviewCorporate Director of Revenue
1.2966414590543 months ago
Verified
... Good and fast response from support team and easy to work with for the system wise compare with others system. ...
See full reviewCorporate Director of Revenue
1.2966414591805 months ago
Verified
... Good and fast response from support team and easy to work with for the system wise compare with others system. ...
See full reviewCorporate Director of Revenue
1.2966414593097 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewE-Commerce
1.2966414594377 months ago
Verified
... 24 hours for Thai support or specially during New Year week most of problem always happens during festival or end of calendar year and hotel also need a refresh training without cost as hotel paid ...
See full reviewE-Commerce
1.2966414595755 months ago
Verified
... 24 hours for Thai support or specially during New Year week most of problem always happens during festival or end of calendar year and hotel also need a refresh training without cost as hotel paid ...
See full reviewCluster Director of Revenue
1.2966414597073 months ago
Verified
... Convenient channel mapping, quick interface or distribution and acurated rate multiple Efficient channel mapping, fast interface, precise rate multiplication for swift and accurate distribution. ...
See full reviewRevenue Manager
1.2966414598346 months ago
Verified
... The expectations of modern customers revolve around convenience, ease of use, and consistent performance, A fast and efficient system, Equally important is good and helpful customer service, which ...
See full reviewGroup director of business development
1.2643833954518 months ago
Verified
... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...
See full reviewGroup director of business development
1.2643833955903 months ago
Verified
... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...
See full reviewGroup director of business development
1.2643833957318 months ago
Verified
... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...
See full reviewE-commerce Supervisor
1.2643833958778 months ago
Verified
... 1. Features a Channel Manager system that distributes sales across a wide range of OTAs. 2. Updates allotments in real-time. 3. Provides insights reports to analyze booking trends and optimize ...
See full reviewCluster E-commerce Manager
1.2321253314942 months ago
Verified
... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...
See full reviewCluster E-commerce Manager
1.232125331626 months ago
Verified
... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...
See full reviewDirector, Revenue
1.2321253317514 months ago
Verified
... Effective channel management is essential for optimizing distribution and maximizing revenue. ...
See full reviewBusiness Development Manager
1.19986726736 months ago
Verified
... After 2 months with SiteMinder, I can confidently say it’s been a game-changer for my guesthouse business. The booking engine is incredibly fast, mobile-friendly, and has significantly boosted my sales ...
See full reviewBusiness Development Manager
1.1998672674955 months ago
Verified
... After 2 months with SiteMinder, I can confidently say it’s been a game-changer for my guesthouse business. The booking engine is incredibly fast, mobile-friendly, and has significantly boosted my sales conversions. The channel manager is a lifesaver, seamlessly connecting my property to multiple OTAs like Agoda and Booking.com, ensuring we’re always visible where guests are searching. Plus, the Hotel Metasearch Management Software has taken our online presence to new ...
See full reviewBusiness Development Manager
1.1998672676228 months ago
Verified
... 2 Months with SiteMinder: A Game-Changer for My Guesthouse ...
See full reviewFunctionality
Developing
Hoteliers often highlight the functionality of SiteMinder’s Channel Manager as a major strength. It is celebrated for efficiently handling core tasks like booking, rate, and inventory management across various OTAs. The platform's reliability is identified, although some issues like occasional bugs and downtime are noted. Its scalability is praised, accommodating more users and properties as businesses grow. Users find the feature set nearly comprehensive, but there is a call for further customization in areas like rate multipliers and report types. Automation capabilities support task efficiency, reducing manual work in processes such as rate updates and inventory management. Additionally, the insights and reporting features offer actionable data but could benefit from more depth in terms of detailed data points and trend analysis. Finally, global features like multilingual and multi-currency support enhance its appeal across diverse markets.
Night auditor
13.264383457923 months ago
Verified
... easy, modern and versatile onlin platform ...
See full reviewNight auditor
13.264383458115 months ago
Verified
... The most item I like most is to manage the availability of rooms, create new offers or promotions, change the rates subjecto the real demand. ...
See full reviewNight auditor
13.264383458254 months ago
Verified
... The most item I like most is to manage the availability of rooms, create new offers or promotions, change the rates subjecto the real demand. ...
See full reviewE-commerce Manager
13.264383458423 months ago
Verified
... SiteMinder reduces so much complexity for us and helps us optimize our business for growth. Without the channel manager, for instance, it would take around two hours per channel to input all our ...
See full reviewProperty Owner
13.264383458577 months ago
Verified
... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...
See full reviewProperty Owner
13.264383458729 months ago
Verified
... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...
See full reviewRevenue Manager
13.264383458875 months ago
Verified
... Capability and stability. I experience that SiteMinder is stable when inventories are updated and it is quite real time when I setup new rate ...
See full reviewRevenue Manager
13.264383459013 months ago
Verified
... Capability and stability. I experience that SiteMinder is stable when inventories are updated and it is quite real time when I setup new rate ...
See full reviewRevenue Manager
13.26438345919 months ago
Verified
... Capability and stability. I experience that SiteMinder is stable when inventories are updated and it is quite real time when I setup new rate ...
See full reviewHotel Manager
13.264383459341 months ago
Verified
... SiteMinder has made us more flexible. Now we can easily react to seasonal changes in demand and update our rates across all channels in one system, saving at least eight hours of work per month. ...
See full reviewEcommerce
13.232125394954 months ago
Verified
... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...
See full reviewAsst. E-commerce Manager
13.232125395083 months ago
Verified
... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...
See full reviewAsst. E-commerce Manager
13.232125395211 months ago
Verified
... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...
See full reviewEcommerce Manager
13.232125395338 months ago
Verified
... I have been using 3 different channel managers and no one can beat Siteminder, even one to one comparison. Easy to use, great UI/UX and the most important things it's quick update to the OTA channels, minimize ...
See full reviewDirector of Sales & Marketing
13.232125395486 months ago
Verified
... Save time for Inventory distribution & rate management for OTAs and easy to stop selling and resopn in the channel manager ...
See full reviewAsst. Revenue Manager
13.232125395634 months ago
Verified
... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...
See full reviewAsst. Revenue Manager
13.232125395775 months ago
Verified
... In my recent experience with CM, I was thoroughly impressed by the bulk updates system. it is easy to use and makes my time more efficient. ...
See full reviewRegional Online Distribution Manager
13.232125395908 months ago
Verified
... System stability, pool inventory, real time update, flat free, excellent support, great account manager who takes care of our portfolio acorss the region ...
See full reviewDirector of Revenue
13.167609267016 months ago
Verified
... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...
See full reviewDirector of Revenue
13.167609267149 months ago
Verified
... Channel management system is easy and efficient to use. Managing multiple rates and channels is simple. Rate configuration is especially manageable with derived rate function. Also, ability to yield ...
See full reviewEcommerce Manager
12.78051249311 months ago
Verified
... - Live agent support is very helpful and quick response - Self mapping easy to use - Easy to connect to channels - Can be use with another device not only on desktop. ...
See full reviewPresident
12.619222170741 months ago
Verified
... Do not use this feature. We have had nothing but fraudulent charges and people who can't pass background checks. Siteminder couldn't be less helpful to resolve the issue. They literally wash their ...
See full reviewCEO
12.361157654761 months ago
Verified
... Nothing from my leve, everything is running smoothly. Cannot add more words to descrive this to make up to 20. ...
See full reviewReceptionist
11.941802816186 months ago
Verified
... The log in page. It allows us only log in if we have an app to confirm the security code. No option for phone or email vertification. ...
See full reviewReceptionist
11.941802816333 months ago
Verified
... The log in page. It allows us only log in if we have an app to confirm the security code. No option for phone or email vertification. ...
See full reviewCEO
9.9095447519661 months ago
Verified
... Nothing, so disappointed. It's just a terrible product now - constant overbookings, support that refuses to help. We've lost thousands by now because of Siteminder ...
See full reviewCEO
9.9095447521027 months ago
Verified
... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames ...
See full reviewCEO
9.9095447522319 months ago
Verified
... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their ...
See full reviewCEO
9.9095447523675 months ago
Verified
... Siteminder used to be a top channel manager. Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault. Channel maanger that can't manage channels and blames them - go figure. Also, they flat out refuse to provide ...
See full reviewGérant
6.5547060428181 months ago
Verified
... SiteMinder ghosts you when, following the initiation of the contract, you discover lies by omission (use of Request Plus required if you want to appear in Google Hotel); the promise of -50% following ...
See full reviewRevenue Manager
6.4256737849096 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy ...
See full reviewRevenue Manager
6.4256737850418 months ago
Verified
... Chatbot within SiteMinder Channel Manager ...
See full reviewRevenue Manager
6.4256737851725 months ago
Verified
... This was the first time I have used the Chat feature in SiteMinder Channel Manager to communicate with support. I found the messaging gave a very detailed description to my question with clear and easy to follow information with links. At the end of the Answer it asked if I needed to communicate with a human, which I did so I clicked on the link. Once I was connected to an agent he did not take too long to respond. He assisted in the connection to a new Channel and I required special information which he then sought from his team leaders, which did take a little while, but I kept ...
See full reviewMarketing and Sales Manager
6.4256737853013 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data ...
See full reviewMarketing and Sales Manager
6.425673785429 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable rate plans, and secure data handling. Additionally, SiteMinder's intuitive interface simplifies navigation for users, while its automated features streamline operations and minimize ...
See full reviewMarketing and Sales Manager
6.4256737855765 months ago
Verified
... SiteMinder is ensuring a seamless integration with multiple OTAs. The real time updates reduce overbookings, saving us time and enhancing guest satisfaction. Our SiteMinder's most liked features include seamless OTA integration, real-time updates to prevent overbookings, user-friendly interface, automation of tasks, comprehensive reporting, 24/7 support, scaleability of distribution, customizable ...
See full reviewHospitality Ecommerce Consultant
6.4256737857426 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up-to-date, reducing the risk of overbookings and enhancing the efficiency of operations. This capability is particularly beneficial for properties that rely heavily on online bookings, as it saves considerable time and effort. Another notab ...
See full reviewE-commerce & Sales Manager
6.1998673342705 months ago
Verified
... Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings ...
See full reviewE-commerce & Sales Manager
6.1998673344093 months ago
Verified
... “SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said. ...
See full reviewE-commerce & Sales Manager
6.1998673345415 months ago
Verified
... “SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said. ...
See full reviewRevenue and Yield Manager
6.1998673346789 months ago
Verified
... Probably just the ability to create specific promotional rate plans per channel, with rate restrictions (like stay 3, pay 2 offer)so we do not need to create thjis directly on the partners' extranet. ...
See full reviewRevenue and Yield Manager
6.1998673348174 months ago
Verified
... Probably just the ability to create specific promotional rate plans per channel, with rate restrictions (like stay 3, pay 2 offer)so we do not need to create thjis directly on the partners' extranet. ...
See full reviewReservations Manager
6.1353512059173 months ago
Verified
... "The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big ...
See full review
5.7159963673447 months ago
Verified
... A Game-Changer for E-commerce Management ...
See full review
5.715996367475 months ago
Verified
... One area for improvement is the change logs. More detailed and accessible logs would help users keep track of updates and modifications more effectively. ...
See full reviewOwner
5.715996367618 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double ...
See full reviewOwner
5.7159963677539 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental ...
See full reviewOwner
5.7159963680212 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first ...
See full reviewOwner
5.7159963681691 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing ...
See full reviewOwner
5.7159963683057 months ago
Verified
... I just think about a promotion or campaign across channels. The mobile apps's user interface sometimes a bit hard to navigate. ...
See full reviewOwner
5.7159963684543 months ago
Verified
... I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too hard to manage my first listing manually the day I started listing on the first OTA because there weren't many customers visiting the house at that time. After a few reviews published on OTA's website there are many customers comes to my property. I bring my property to 2nd OTA and more customers come to my house. Until one day, I got double booked. It was really my bad day. I decided to have a channel manager from that day. I contacted SiteMinder immediately after one of my friend explained me about the channel manager. The first setup on Airbnb was impressive and easy enough for me. The other OTAs followed by SiteMinder 's staff assistance such as Booking.com, Agoda, Expedia and Traveloka. It's never ...
See full reviewITM and Revenue Manager
4.5547060460152 months ago
Verified
... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...
See full reviewITM and Revenue Manager
4.5547060461559 months ago
Verified
... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...
See full reviewITM and Revenue Manager
4.5547060462903 months ago
Verified
... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...
See full reviewITM and Revenue Manager
4.5547060464259 months ago
Verified
... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...
See full reviewITM and Revenue Manager
4.55470604657 months ago
Verified
... The number of days for pushing rates and inventory should extended from a maximum of seven hundred and fifty days to a minimum of 750 days. ...
See full reviewITM and Revenue Manager
4.5547060467055 months ago
Verified
... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...
See full reviewITM and Revenue Manager
4.55470604685 months ago
Verified
... The number of days for pushing rates and inventory should extended from a maximum of seven hundred and fifty days to a minimum of 750 days. ...
See full reviewSales & E-commerce manager
4.5547060469836 months ago
Verified
... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...
See full reviewSales & E-commerce manager
4.5547060471222 months ago
Verified
... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...
See full reviewSales & E-commerce manager
4.5547060472558 months ago
Verified
... Direct booking channel, it is unable to do promotion same as OTAs. Channel plus cannot be created promotion and adjust the rate. ...
See full reviewrevenue dept
4.328899595796 months ago
Verified
... Conveniently for hotels to control OTA inventory and room rates ...
See full reviewrevenue dept
4.3288995959323 months ago
Verified
... Conveniently for hotels to control OTA inventory and room rates ...
See full reviewrevenue dept
4.3288995960682 months ago
Verified
... Easy to operate and learn The operation is simple and easy to learn, saving manpower and time. ...
See full reviewHotel operations and event manager
4.3288995962003 months ago
Verified
... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...
See full reviewHotel operations and event manager
4.3288995963295 months ago
Verified
... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...
See full reviewHotel operations and event manager
4.328899596474 months ago
Verified
... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...
See full reviewHotel operations and event manager
4.3288995966316 months ago
Verified
... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...
See full reviewGeneral Manager
4.3288995967783 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...
See full reviewGeneral Manager
4.3288995969232 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...
See full reviewGeneral Manager
4.3288995970587 months ago
Verified
... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...
See full reviewGeneral Manager
4.3288995971968 months ago
Verified
... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...
See full reviewGeneral Manager
4.3288995973395 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...
See full reviewGeneral Manager
4.328899597466 months ago
Verified
... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...
See full reviewGeneral Manager
4.3288995976075 months ago
Verified
... Fantastic booking engine and channel manager, plus new tools for reputation management and guest communication to grow revenue ...
See full reviewGeneral Manager
4.328899597752 months ago
Verified
... In the channel manager, the handling of promotional rates, discounts, value adds etc are difficult and we end up going to the site direct extranet more often than not. Guest messaging uses SMS when ...
See full reviewGeneral Manager
4.3288995978887 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest messaging ...
See full reviewgerente
4.3288995980414 months ago
Verified
... At first I wasn't very happy with the system, as I had been working with others before. But now I am very satisfied with the services. What I like most is the customer service, they are always very attentive to everything we need and above all, to continuous improvement. Connections to the extranet are very easy to set up and the mapping helps to keep everything up to date in the system. The changes to update rate ...
See full reviewGerente General
4.3288995981888 months ago
Verified
... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure ...
See full reviewGerente General
4.3288995983244 months ago
Verified
... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock ...
See full reviewGerente General
4.3288995984644 months ago
Verified
... I am still in the process of learning about the platform. I don't think I have the basis to propose any improvements. I have only had good experience because what I have learned seems very good to me, such as the lock to ensure payment ...
See full reviewManager of Sales & Marketing
4.2966415340774 months ago
Verified
... We all like super easy-to-use channel manager with user friendly interface. The speed of syncing data is quite fast and helping us minimise the opportunity loss. ...
See full reviewManager of Sales & Marketing
4.2966415342103 months ago
Verified
... Develop the function to override rate plans on Opera Cloud. Timing of announcement on syncing error could be earlier. Response of the support can be faster. Show log of all activities including the ...
See full review
4.29664153435 months ago
Verified
... Excellent Booking Engine & Channel Manager ...
See full reviewGroup E-Commerce Manager
4.2966415344848 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewGroup E-Commerce Manager
4.2966415346125 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewGroup E-Commerce Manager
4.2966415347476 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewGroup E-Commerce Manager
4.2966415348802 months ago
Verified
... For the detailed booking report in the system, the distribution should be optimized to separate B2B channels for those using both systems. The report should display booking channels, room types, and ...
See full reviewPA of RM
4.2966415350358 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...
See full reviewAssistant Managing Director
4.2966415351837 months ago
Verified
... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are not fond of the current notification ...
See full reviewCorporate Senior Revenue & Distribution Manager
4.2966415353181 months ago
Verified
... Nice Hotel Tools ...
See full reviewCorporate Senior Revenue & Distribution Manager
4.2966415354462 months ago
Verified
... This website mostly assists us to control all inventory, room rate I'm appreciated to continue with Siteminder as always. Thank you.This website primarily supports us in controlling all inventory and ...
See full reviewGeneral Manager
4.2966415355795 months ago
Verified
... The ease of managing bookings for various third-party platforms, being able to manage inventory and black out availability for specific platforms at a time. Having everything managed in one place is ...
See full reviewGeneral Manager
4.2966415357232 months ago
Verified
... Nice and easy to use. Set out of rates and room easy to action. Reporting very easy to understand and action. ...
See full reviewBDM
4.2966415358509 months ago
Verified
... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...
See full reviewBDM
4.2966415359827 months ago
Verified
... Channel manager, easy to have the control over all channel, Meatsearch helped us bring up the property visible on web. ...
See full review
4.2643834715998 months ago
Verified
... Quick response, pin point solution, and fixing the problem in timely manner , very professional manner, definitely high standard service ...
See full review
4.2643834717342 months ago
Verified
... Quick solution - channel manager communication with booking.com ...
See full reviewE-Commerce
4.2643834718713 months ago
Verified
... Nothing to be improved. It is okay to use and easy to the access for other feature or any function. ...
See full reviewE-Commerce
4.2643834721431 months ago
Verified
... Nothing to be improved. It is okay to use and easy to the access for other feature or any function. ...
See full reviewDirector of Sales
4.2643834722711 months ago
Verified
... Great support and stability ...
See full reviewDirector of Sales
4.2643834724089 months ago
Verified
... More features like Auto yield rate according to occupancy, Separate inventory for each OTA in case the hotel wants to limited inventory for some specific OTA. ...
See full reviewDirector of Sales
4.2643834725321 months ago
Verified
... Great support and stability ...
See full reviewOperational Manager
4.199867343887 months ago
Verified
... Communication with agents who are very patient when I experience problems, they help me solve things that I don't understand until they are complete ...
See full reviewSenior Sales Manager
4.1998673440132 months ago
Verified
... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...
See full reviewSenior Sales Manager
4.1998673441398 months ago
Verified
... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...
See full reviewSenior Sales Manager
4.1998673442682 months ago
Verified
... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...
See full reviewRooms Division Manager
4.199867344412 months ago
Verified
... Enhancing Distribution Efficiency with Improved Customization ...
See full reviewRooms Division Manager
4.1998673445613 months ago
Verified
... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...
See full reviewRooms Division Manager
4.1998673446983 months ago
Verified
... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...
See full reviewRooms Division Manager
4.1998673448297 months ago
Verified
... Enhancing Distribution Efficiency with Improved Customization ...
See full reviewSM
4.1676092804413 months ago
Verified
... Nothing. Everything is good. It will be great if there was Vietnamese staff to support. We can call direcct easily. ...
See full reviewManager
4.1676092805716 months ago
Verified
... The ease of having the connection for our PMS to distribute to so many platforms at once is great. We are independent so we really on this system ...
See full reviewAssistant Revenue Manager
4.1353512161962 months ago
Verified
... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...
See full reviewMarketing Manager
4.1353512163273 months ago
Verified
... I like that I am able to make updates on rates and inventory at a lightening speed :) fast and simple ...
See full reviewMarketing Manager
4.1353512164565 months ago
Verified
... I like that I am able to make updates on rates and inventory at a lightening speed :) fast and simple ...
See full reviewMarketing Manager
4.1353512166036 months ago
Verified
... Siteminder is a Tool a Hotel cannot live without ...
See full reviewDirector of Operations
4.1030931522256 months ago
Verified
... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. Good distribution with a wide range of OTAs and agents. Constantly ...
See full reviewDirector of Operations
4.1030931523753 months ago
Verified
... The main area that could be improved would be the reporting as I find this a bit limited or limited information in the reports but overall the product has great functionality. ...
See full reviewDirector of Operations
4.1030931525056 months ago
Verified
... The main area that could be improved would be the reporting as I find this a bit limited or limited information in the reports but overall the product has great functionality. ...
See full reviewDirector of Operations
4.1030931526408 months ago
Verified
... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. Good distribution with a wide range of OTAs and agents. Constantly working on improvements and development so the products never become obsolete. Loving the new all-in-one system so no longer need to switch ...
See full reviewDirector of Operations
4.1030931527796 months ago
Verified
... The main area that could be improved would be the reporting as I find this a bit limited or limited information in the reports but overall the product has great functionality. ...
See full reviewDirector of Operations
4.1030931529133 months ago
Verified
... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...
See full reviewEcommerce
4.1030931530507 months ago
Verified
... A friendly user channel manager, interface with various online channel selections to optimize distribution, a very helpful support team, and simple reporting that’s easy to analyze. ...
See full reviewIT Support
4.1030931531959 months ago
Verified
... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...
See full reviewIT Support
4.103093153324 months ago
Verified
... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...
See full reviewIT Support
4.1030931534603 months ago
Verified
... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...
See full review
4.1030931536018 months ago
Verified
... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid ...
See full review
4.1030931537347 months ago
Verified
... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth ...
See full review
4.1030931538833 months ago
Verified
... In 2020 we made the switch from PMS to Mews, and this has meant a step forward in both ease and agility of daily management. What impresses me most is the dynamics and efficiency it offers. The interface is incredibly intuitive, making property management a fluid and efficient process. In addition, the breadth of features and integrations it offers has significantly improved the operation with the complementary applications. The technical support they provide is also very fast ...
See full review
4.1030931540259 months ago
Verified
... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details ...
See full review
4.1030931541547 months ago
Verified
... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout of customer ...
See full reviewCeo Hotel Solutions
4.103093154313 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales ...
See full reviewCeo Hotel Solutions
4.1030931544478 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements ...
See full reviewCeo Hotel Solutions
4.1030931545919 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional ...
See full reviewCeo Hotel Solutions
4.1030931547831 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional relevant information. Another suggestion is to incorporate more additional products or services within the booking engine. Offering the ability to include add-ons such as welcome packs, excursions, spa treatments or room upgrades during the booking process would give customers more options to personalize their experience from the start, as well as being an opportunity to generate additional revenue for hotels. In terms of aesthetics and customization, it would be ideal if users could have more control to further customize the layouts of the booking engine. If you could adjust not only the colors, but also the fonts, layout of elements and other visual aspects, you could create an experience that is more consistent with the hotel’s brand identity. This would make the booking engine integrate more seamlessly with the website, providing a more engaging visual experience. Finally, it would be a great step forward to allow the inclusion of images in other formats, such as GIFs or short videos, within the booking engine. This would offer hotels the ability to highlight their facilities or services in a more dynamic and visually striking way. Videos could give customers a more immersive experience, allowing them to see the facilities in action, which would increase the hotel’s appeal and improve conversion. In short, while SiteMinder is already a very valuable tool for hotel management, implementing these improvements would make its platform even more competitive and effective. The addition of a more diverse payment gateway, more advanced customization options, and the possibility of including multimedia ...
See full reviewCeo Hotel Solutions
4.1030931550022 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and pop ...
See full review
4.1030931552218 months ago
Verified
... Connect to VRBO! That is one channel that we are having to manager independently and we look forward to having everything in one place! ...
See full reviewrevenue executive
4.0708350911492 months ago
Verified
... Everything is perfect but i hope there is an option to select with tech support I am talking to resolve the issue I am facing. ...
See full reviewManager Assistant
4.0708350912955 months ago
Verified
... We, as a team, use site minder for a year, now, and we reached the conclusion that it makes our work easier, from the rate update to setting availabilyty, to reports and so on. ...
See full reviewDirector of Commercial Strategy
4.0708350914326 months ago
Verified
... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has ...
See full reviewDirector of Commercial Strategy
4.0708350915726 months ago
Verified
... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has worked to enhance its functionality ...
See full reviewDirector of Commercial Strategy
4.0708350917103 months ago
Verified
... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has ...
See full reviewDirector of Commercial Strategy
4.0708350918515 months ago
Verified
... It has been a remarkable journey witnessing the continuous evolution and improvements made to the platform. Over this extended period, I have come to appreciate how diligently the SiteMinder team has worked to enhance ...
See full reviewFront Office Manager
4.0708350919855 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708350921177 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708350922528 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708350923914 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708350925168 months ago
Verified
... good #channel #optimize #reporting easy to make bookings in the hotel system without the staff having to make bookings themselves ...
See full reviewFront Office Manager
4.0708350926404 months ago
Verified
... good and easy to use for all function in SiteMinder. Support teams are good advice and easy to contact. Thank you for your good system. ...
See full reviewDirector Revenue Management
4.0708350929081 months ago
Verified
... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low ...
See full reviewDirector Revenue Management
4.070835093047 months ago
Verified
... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low ...
See full reviewDirector Revenue Management
4.0708350931769 months ago
Verified
... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...
See full reviewDirector Revenue Management
4.0708350933113 months ago
Verified
... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...
See full review
4.0708350934536 months ago
Verified
... The channel's distribution is very thorough and streamlined, details are included in each reservation sent to the property. The channel reporting feature is very helpful for forecasting month end ...
See full review
4.0708350935962 months ago
Verified
... SiteMinder's channel management is very easy to access rate and availability. It is an excellent product for efficiency. ...
See full review
4.0708350937369 months ago
Verified
... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types ...
See full reviewChannel Distribution Supervisor
3.9418028358266 months ago
Verified
... The system is not overly complicated, and the customer support team can assist in resolving any issues. ...
See full reviewReservation Executive
3.9418028359644 months ago
Verified
... Timely Responsiveness and Multiple solutions could be an area of improvisation. Notifications via email regarding missed communications between Siteminder and our PMS is a strong suggestion. ...
See full reviewRevenue Manager
3.9418028362358 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewRevenue Manager
3.9418028363672 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewIngeniera Industrial
3.9418028365166 months ago
Verified
... Compatibility with various platforms and hotel management systems, making implementation easier. We have resolved some errors in the integrations and their monitoring is 24 hours, which allows us to ...
See full reviewEcommerceCoordinator
3.9418028366525 months ago
Verified
... If you can provide any webinars (training sessions) spanish, it would be helpful to understand and take advantage of your platform. ...
See full reviewRevenue & Front Office Manager
3.9095447722737 months ago
Verified
... It would be great if the Insights menu could be developed further, maybe by adding an option to export data in table format. That way, aside from the charts, we can dive even deeper into the insights ...
See full reviewSenior Manager
3.9095447724104 months ago
Verified
... Clear and concise, easy to learn and navigate. ...
See full reviewSenior Manager
3.9095447725556 months ago
Verified
... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...
See full review
3.877286708178 months ago
Verified
... Very easy to log in to the Channel Manager. Everything we need is in front of us and It is so easy to swap between the Inventory and Reservations being the two main sections we use. ...
See full review
3.877286708333 months ago
Verified
... Having the CVV on the credit cards would save us a lot of time and less mucking around. The new eftpos machines need this to process a payment. ...
See full reviewAUDITOR DE INGRESOS
3.8772867084812 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...
See full reviewAUDITOR DE INGRESOS
3.8772867086242 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the ...
See full reviewAUDITOR DE INGRESOS
3.8772867087746 months ago
Verified
... The expansion of Siteminder Pay services to other countries around the world would be a great help for many, including us since we have a hotel in Costa Rica where we would like to include this service to begin with the advance payments of our reservations and also to be able to capture non ...
See full reviewAUDITOR DE INGRESOS
3.8772867089285 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...
See full reviewAUDITOR DE INGRESOS
3.87728670907 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Payments ...
See full reviewAUDITOR DE INGRESOS
3.8772867092047 months ago
Verified
... Without a doubt, one of the best reservation management platforms! They offer excellent service and many management alternatives for hotels. We have been partners with Siteminder almost since the beginning of our operation and now we are amazed at how it has been part of our expansion process as a young chain that has sought alliances with strategic suppliers and Siteminder has been one of them. The support of the platform is undeniable. Our main product is without a doubt the reservation channel manager, which has helped us optimize our reservations, reducing work times and increasing our revenue. Also, their Siteminder Pay ...
See full reviewAUDITOR DE INGRESOS
3.8772867093459 months ago
Verified
... The expansion of Siteminder Pay services to other countries around the world would be a great help for many, including us since we have a hotel in Costa Rica where we would like to include this service to begin with the advance payments of our reservations and also to be able to capture ...
See full reviewGerente de sistemas
3.8772867094769 months ago
Verified
... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...
See full reviewGerente de sistemas
3.8772867096117 months ago
Verified
... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...
See full reviewGerente de sistemas
3.8772867097521 months ago
Verified
... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...
See full reviewRevenue Manager
3.8772867098831 months ago
Verified
... The setting for applying single room discounts is not working properly in the rate plan settings. ...
See full reviewDirector of New Business Development
3.8450286454988 months ago
Verified
... Not much, to be honest. It is the best support I've ever had. Reachable, online text, email and phone call. Very accessible! ...
See full reviewReservation Team Leader
3.8127705811152 months ago
Verified
... Fast response in connection to the problem arise in a reservation which did not flow down in Opera PMS and it is really helpful ...
See full reviewFront Office Manager
3.8127705812545 months ago
Verified
... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...
See full reviewFront Office Manager
3.8127705813945 months ago
Verified
... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...
See full reviewFront Office Manager
3.8127705815326 months ago
Verified
... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...
See full reviewFront Office Manager
3.8127705816674 months ago
Verified
... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...
See full reviewFront Office Manager
3.8127705818 months ago
Verified
... It would be helpful if the report which pulled out from the reservations showing the Promo code. And more options on the filter in the reservations. ...
See full reviewMotel Manager
3.7482544529167 months ago
Verified
... The support agent Alyssa was super helpful in identifying the issue and providing a solution. We were able to get the issue fixed straight away. We liked that screenshots were able to be shared. ...
See full reviewMotel Manager
3.7482544530649 months ago
Verified
... The support agent Alyssa was super helpful in identifying the issue and providing a solution. We were able to get the issue fixed straight away. We liked that screenshots were able to be shared. ...
See full reviewMotel Manager
3.7482544532232 months ago
Verified
... The issue alert doesn't show you how to fix it. It would be good to have a guide for any issues that arise. ...
See full reviewMotel Manager
3.74825445352 months ago
Verified
... The issue alert doesn't show you how to fix it. It would be good to have a guide for any issues that arise. ...
See full reviewDistribution Manager
3.7482544536626 months ago
Verified
... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...
See full reviewDistribution Manager
3.7482544538023 months ago
Verified
... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...
See full reviewDistribution Manager
3.7482544539553 months ago
Verified
... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...
See full reviewDistribution Manager
3.7482544540976 months ago
Verified
... Direct Booking Rate Actions ...
See full reviewSales Director
3.7482544542365 months ago
Verified
... The easy way how to connect Tour Operators, it works perfectly, the process is feasible, their customer service team is very helpful and multi-language team. ...
See full reviewSales Director
3.7482544543769 months ago
Verified
... Automatization of process regarding link agencies, not all the times all the agencies can be connected with the mapping and we must talk to the agents which quickly help but in the meantime sometime ...
See full reviewReservations Manager
3.6837383254884 months ago
Verified
... One thing I would find helpful would be some quick training videos or tutorials for different sections. They may already offer this but I have not seen it. ...
See full review
3.6837383256519 months ago
Verified
... We believe the reporting area can have more options. For instance, as far as under the Reservations section, possibly the default number of reservations shown can be more than 10 or automatically display the full total instead of having to scroll down to choose how many reservations to load per page. Another area for improvement is the default timeout for SiteMinder itself. For instance, I'll be working on a specific date of arrival and then after some time, I move on to the next date to pull up only to run into a message that says, "An error ...
See full review
3.6837383258001 months ago
Verified
... Using SiteMinder as our Channel Manager has given us more flexibility with distribution to various channels at once. The site is user friendly and has helped optimize our inventory control. In ...
See full reviewReception
3.6514802614244 months ago
Verified
... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...
See full reviewGeneral Manager
3.6514802616947 months ago
Verified
... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...
See full reviewGeneral Manager
3.6514802618373 months ago
Verified
... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would ...
See full reviewGeneral Manager
3.6514802619724 months ago
Verified
... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...
See full reviewGeneral Manager
3.6514802620975 months ago
Verified
... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would ...
See full reviewE-Commerce Manager
3.6514802622375 months ago
Verified
... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its ...
See full reviewE-Commerce Manager
3.6514802623671 months ago
Verified
... Bookings jumped 38%, revenue & occupancy increased. Since implementing SiteMinder at Potato Head Suites & Studios, we have seen significant improvements in revenue generation. By leveraging its advanced distribution ...
See full reviewRevenue Manager
3.6514802625026 months ago
Verified
... The channel manager effects ...
See full reviewHead of Distribution & Digital Marketing
3.5869641336022 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so ...
See full reviewHead of Distribution & Digital Marketing
3.5869641337369 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so that hotel not only set up their promotion directly from rates ...
See full review
3.4901899403319 months ago
Verified
... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...
See full review
3.4901899404585 months ago
Verified
... I find shared availability management very useful for controlling inventory and the possibility of overselling, which is very well controlled with this tool. ...
See full review
3.4901899406418 months ago
Verified
... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...
See full review
3.4901899408669 months ago
Verified
... Offers should have the possibility of applying different BW and TW, since we and many hotels apply different early bookings depending on the reservation period. ...
See full reviewGerente de Reservaciones
3.4901899410439 months ago
Verified
... They helped me with some pending rates with the mapper and I was reviewing pending reservations to be delivered to the PSM and it was due to incorrect rate mapping. ...
See full reviewAssistant Reservations & E-commerce Manager
3.4579318767107 months ago
Verified
... I have nothing to complain about the service. The system and service are good so far. Oh one minus point because the chat function cannot use on laptop. ...
See full reviewRooms Management
3.4579318768466 months ago
Verified
... I find that the Channel Manager Platform is easy to navigate and has an ease of function. The Help Centre has update fixes to any issues I have encountered since I have taken over the platform. ...
See full reviewRevenue Performance Director
3.4256738124798 months ago
Verified
... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...
See full reviewRevenue Performance Director
3.4256738126273 months ago
Verified
... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...
See full reviewRevenue Performance Director
3.4256738127595 months ago
Verified
... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...
See full reviewRevenue Performance Director
3.425673812907 months ago
Verified
... The user interface is extremely backdated and the systems and processes needs much improvement and automation. ...
See full reviewGerente de Mercadeo
3.4256738130455 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.4256738132008 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.4256738133356 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.4256738134793 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.4256738136141 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full review
3.4256738137593 months ago
Verified
... Updates, as we have had problems with updates and perhaps more complete training than the manuals they always send us. ...
See full reviewFront Office Manager
3.3934157493847 months ago
Verified
... one challenge we've faced is occasional delays in syncing availability room inventory and rates with certain channels, which has sometimes led to overbooking. ...
See full reviewFront Office Manager
3.3934157495273 months ago
Verified
... one challenge we've faced is occasional delays in syncing availability room inventory and rates with certain channels, which has sometimes led to overbooking. ...
See full review
3.3934157496625 months ago
Verified
... Conduct training at the hotel level, not just one person in charge but, for example, all reception staff have knowledge of Siteminder to solve problems that may arise at any time. There could be ...
See full review
3.3934157497973 months ago
Verified
... We are a boutique hotel (16 rooms) and even so, I don't know what we would do without SiteMinder!! The channel managerworks perfectly, it's super convenient, easy to use and immediate. I have to add that SiteMinder's customer service is EXCEPTIONAL and the booking engine is incredibly easy to use as well, which is quite convenient to keep the website ...
See full reviewReservations Manager
3.3611576854286 months ago
Verified
... The customer can not book late checkout, Would be good if the system provided the customer to get a late check out book the system, so they can decide in real time ...
See full reviewOperation Manager
3.361157685572 months ago
Verified
... Easy to use, quick to understand. ...
See full reviewOperation Manager
3.3611576857221 months ago
Verified
... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...
See full reviewOperation Manager
3.3611576858628 months ago
Verified
... Easy to use, quick to understand. ...
See full review
3.3611576859984 months ago
Verified
... Easy to use suite. With very nice reports about revenue , compitition etc ...
See full review
3.3611576861309 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full review
3.3611576863082 months ago
Verified
... The after sales service / development team. Some cases can take even months to get solved. Answering that can not a provide a resolve timeline to very importan bug to our website for months now. Is ...
See full review
3.3611576864542 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full review
3.3611576865976 months ago
Verified
... The siteminder suite is really easy to use, especially while working with property's inventory and distribution .Another interesting feature is Siteminder GDS. Also, employees working on the specific ...
See full reviewowner
3.3288996222297 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewowner
3.3288996223619 months ago
Verified
... Increased and quicker uploading- increased web exposure- easy for guests to book a room here at admirals.the communication from Siteminder has been great. Giving us advise along the way ...
See full reviewReservation Manager
3.2643834934718 months ago
Verified
... Jean assist me with channel manager authenticator issue. during the process she was vey polite and professional. Furthermore she was able to rectify my issue as soon as possible. ...
See full reviewHead of Marketing
3.2643834936212 months ago
Verified
... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...
See full reviewHead of Marketing
3.2643834937672 months ago
Verified
... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...
See full reviewHead of Marketing
3.2643834939005 months ago
Verified
... - Your own custom booking engine. - Your own, easy-to-configure, custom hotel websites. - Channel management to handle everything in one place. ...
See full reviewSales Director
3.2643834940405 months ago
Verified
... The Siteminder team is always quick to respond and the interface is super user-friendly. The system is very intuitive and makes for an overall enjoyable experience. ...
See full reviewCorp.E-Commerce Manager
3.2321254296584 months ago
Verified
... Booking engine user friendly, they have mobile apps, fast load time, good channel distribution and great reporting, user friendly channel managers. ...
See full reviewFD
3.232125429804 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide ...
See full reviewFD
3.2321254299459 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create ...
See full reviewFD
3.2321254300829 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled ...
See full reviewFD
3.2321254302225 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide ...
See full reviewFD
3.2321254303562 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast ...
See full reviewFD
3.2321254305007 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide ...
See full reviewFD
3.2321254306508 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very useful for us for creating group rates and having a certain type of restriction with several controlled locks. Rate loading is very fast ...
See full reviewFD
3.2321254307897 months ago
Verified
... The interface is very friendly and practical for making massive changes. The restriction options such as CTA, CTD have been very helpful in segmenting the conditions of each agency. There are a wide variety of distribution channels that can be connected. The option to create overrides has been very use ...
See full reviewE-Commerce & Reservation Manager
3.1998673664079 months ago
Verified
... A Comprehensive Booking Solution with Seamless Integration. ...
See full reviewE-Commerce & Reservation Manager
3.199867366552 months ago
Verified
... A Comprehensive Booking Solution with Seamless Integration. ...
See full reviewOperations Manager
3.1676093021737 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676093023268 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676093024574 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewOperations Manager
3.1676093025993 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without ...
See full reviewE-commerce
3.1676093027356 months ago
Verified
... For the moment everything is perfect, perhaps adding more editing tools in the booking engine, more configuration options. ...
See full reviewE-commerce
3.1676093028678 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewE-commerce
3.1676093030145 months ago
Verified
... The service they provide is very fast, they usually answer in minutes and resolve the same day, additionally they give you several options. ...
See full reviewChannel & Distribution Manager
3.1353512386309 months ago
Verified
... The ability to map one rateplan to different ratecodes in your PMS based on the agent. This can be done but must be done by Siteminder, not the customer. ...
See full reviewChannel & Distribution Manager
3.1353512387612 months ago
Verified
... I've always found Siteminder to be extremely user friendly and logical in its set up processes. In addition to this the tech support team are extremely helpful in assisting when I'm unsure of how to ...
See full reviewFD
3.1353512388986 months ago
Verified
... that we/Siteminder can also delete unmapped rates that we/Siteminder can also delete unmapped rates that we/Siteminder can also delete unmapped rates ...
See full reviewEnvironmental Manager
3.1353512390334 months ago
Verified
... The interface is user-friendly, allowing me to manage multiple booking platforms seamlessly. The real-time updates prevent over bookings and streamline my reservations, which has significantly ...
See full reviewEnvironmental Manager
3.1353512391861 months ago
Verified
... The process of mapping new rates from third-party sources can still be cumbersome. It often requires multiple steps, leading to confusion and potential errors. A more streamlined approach would greatly enhance efficiency and ensure accurate rate updates across all platforms. Additionally, the ability to add supplements ...
See full reviewFD
3.0063189812698 months ago
Verified
... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...
See full reviewOffice Manager
2.9740609168955 months ago
Verified
... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...
See full reviewOffice Manager
2.9740609170497 months ago
Verified
... Efficient, up to date, integrated bookings make it easy for guests to book and less chance of errors on their bookings. ...
See full reviewRevenue analyst
2.9740609171823 months ago
Verified
... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...
See full reviewRevenue analyst
2.9740609173122 months ago
Verified
... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...
See full reviewRevenue analyst
2.9740609174623 months ago
Verified
... I've been trying to troubleshoot the channel configuration for quite some time and reviewed this with several people the siteminder team fixed it in a couple of minutes! ...
See full reviewSales
2.9418028530892 months ago
Verified
... Whenever I encounter any issues I am unsure to navigate on the channel manager and booking Engine the team is fast and quick to point you in the right direction and send you shots to compare what you ...
See full reviewReceptionist
2.9095447887067 months ago
Verified
... If can be communicate in Mandarin to the support agent, all of my colleague can use this way to solve their problem as well. ...
See full reviewHotel Operations Manager
2.9095447888467 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results ...
See full reviewAgencia de Markegint
2.8127705954346 months ago
Verified
... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...
See full reviewAgencia de Markegint
2.8127705955806 months ago
Verified
... We could have the information without cancellations, we find it useful to have that data also within the reports so we can also control the porcentaje of global cancellations. ...
See full reviewAgencia de Markegint
2.8127705957269 months ago
Verified
... As an agency, we use the platform a lot to be able to know which sales channels we have and we seek to continue gaining market share from the other companies. It gives us an overview and helps us ...
See full reviewRevenue
2.8127705958692 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewRevenue
2.8127705960129 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewRevenue
2.8127705961428 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewRevenue
2.8127705962735 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewRevenue
2.812770596418 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewFront desk
2.7805125320397 months ago
Verified
... 1. Wish more functions that we can use when control the connection and rooms. 2.hope more easily to find the mandarin customer service to ask. ...
See full reviewFront desk
2.780512532177 months ago
Verified
... Channel managers is my favorite tool to use and it's easily to control and all the platform connection is fast and always no have difficulty to worry. ...
See full reviewGSA
2.7805125323055 months ago
Verified
... Have been using it for more than 5 years and will definitely continue to use it. ...
See full reviewE-Commerce Manager
2.748254467929 months ago
Verified
... Give us more details in simple terms so that we can understand. It is impossible to generate reports from other channels. ...
See full reviewRevenue Specialist
2.7482544680787 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewRevenue Specialist
2.7482544682273 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewRevenue Specialist
2.7482544683658 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and effective ...
See full reviewRevenue Specialist
2.7482544685122 months ago
Verified
... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...
See full reviewRevenue Specialist
2.7482544686555 months ago
Verified
... Personally, I can't think of anything that could be implemented to improve it today. I have experienced the aesthetic change of Siteminder, because when I started working at my current company, the ...
See full reviewManager
2.7482544688012 months ago
Verified
... Number 1 Software for hotel channel manager ...
See full reviewAssistant Director of Sales
2.715996404425 months ago
Verified
... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...
See full reviewE-Commerce Manager
2.7159964045561 months ago
Verified
... Stability on system. Provide THAI language support in weekend and night time will be appreciated. Provide training and updates to partner at least once per quarter. ...
See full reviewEcommerce
2.7159964046994 months ago
Verified
... Very fast and friendly service. They always resolve queries and make improvements. ...
See full reviewRevenue Performance Manager
2.6837383406007 months ago
Verified
... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data ...
See full reviewRevenue Performance Manager
2.6837383407512 months ago
Verified
... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if ...
See full reviewRevenue Performance Manager
2.6837383408867 months ago
Verified
... I love the time that SiteMinder Channel Manager saves me by effortlessly combining everything into one system. It is a well oiled machine that is dependable, easy to maneuver and fast. Over the years, the improvements to channel connections have been well thought out and always with ease of use and time saving clearly front of mind. I also really love the data that can be pulled from the insights ...
See full reviewRevenue Performance Manager
2.68373834102 months ago
Verified
... * I love the inclusion of the Insights data but it would be fantastic if there was the ability to create a competitor set or even a generic region or state comparison not just for rates but to see if ...
See full reviewHotel Manager
2.5869641476072 months ago
Verified
... When upgrading systems need to follow-up with the hotel partners. Once the system was updated there should be a training platform to understand all the functions. ...
See full reviewE-Commerce Manager
2.5869641478857 months ago
Verified
... Basically everything is just fine, not much that I think could be improve on channel manager. Maybe SiteMinder could create a place for hotel to store the BAR tier, so that hotel can select from the ...
See full reviewRevenue and Distribution Consultant
2.5869641480261 months ago
Verified
... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of overbookings. Real-Time Updates: It allows for real-time updates of rate ...
See full reviewRevenue and Distribution Consultant
2.5869641481627 months ago
Verified
... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual Indicators: Use color coding or visual indicators (like a calendar icon) to show active and inactive rates, which can help users quickly identify which rates are currently valid. Filtering Options: Introduce filtering options to allow users to view rates by specific date ranges, enabling them to easily see which rates are available on any given day. Notifications ...
See full reviewRevenue and Distribution Consultant
2.5869641483046 months ago
Verified
... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of overbookings. Real-Time Updates: It allows for real-time updates of rates and availability, so any changes made in the channel manager reflect instantly across all connected booking platforms. Increased Revenue: By maximizing channel exposure and allowing for dynamic pricing strategies, a channel manager can help properties optimize their revenue management and increase bookings. Time Efficiency: Automating the management of various listings and channels reduces manual administrative tasks, allowing staff to focus more on guest satisfaction and other important areas of operation. Data Insights: Channel managers often come with reporting tools that provide valuable insights into booking trends, performance ...
See full reviewCustomer Experience Development Manager
2.5869641484517 months ago
Verified
... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...
See full reviewCustomer Experience Development Manager
2.586964148588 months ago
Verified
... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users ...
See full reviewCustomer Experience Development Manager
2.5869641487291 months ago
Verified
... The time it takes for channel updates, such as room type name changes, could be improved. Additionally, there are instances where some rooms are disabled without alerts in your system. Group users currently cannot access credit card details for review ...
See full reviewOnline Marketing Supervisor
2.5869641488635 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewOnline Marketing Supervisor
2.5869641489945 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewOnline Marketing Supervisor
2.5869641491234 months ago
Verified
... Easy to manage and connect many agents. It's rather accurate reservations to recheck the booking info. although we didn't receive the booking from mail but it can surely interface to PMS. ...
See full reviewOnline Marketing Supervisor
2.5869641492749 months ago
Verified
... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...
See full reviewOnline Marketing Supervisor
2.586964149412 months ago
Verified
... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...
See full reviewOnline Marketing Supervisor
2.5869641495527 months ago
Verified
... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...
See full reviewOnline Marketing Supervisor
2.5869641496924 months ago
Verified
... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...
See full reviewRevenue and Ecommerce Manager
2.5869641498256 months ago
Verified
... At Insights (SiteMinder), the reports should be customable and filterable in details. The mobile application should share the same functionalities as website. The rate adjustment function should be ...
See full reviewRevenue and Ecommerce Manager
2.5869641499686 months ago
Verified
... At Insights (SiteMinder), the reports should be customable and filterable in details. The mobile application should share the same functionalities as website. The rate adjustment function should be ...
See full reviewRevenue and Ecommerce Manager
2.5869641501012 months ago
Verified
... At Insights (SiteMinder), the reports should be customable and filterable in details. The mobile application should share the same functionalities as website. The rate adjustment function should be ...
See full reviewRevenue and Distribution Manager Asia
2.5869641502341 months ago
Verified
... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...
See full reviewRevenue and Distribution Manager Asia
2.5869641503651 months ago
Verified
... Insights: I find it straightforward to review hotel performance. Furthermore, updating rates and inventory within Distribution is a simple process. ...
See full reviewRevenue manager
2.5869641504928 months ago
Verified
... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...
See full reviewRevenue manager
2.5869641506246 months ago
Verified
... The platform is very intuitive, fast and secure. We believe it is the best channel manager on the market today. ...
See full reviewE Commerce Manager
2.5869641507706 months ago
Verified
... channel manager is seemless, 100% working all the time. customer service is always available. booking engine is easy to use. ...
See full reviewE Commerce Manager
2.5869641509009 months ago
Verified
... for booking engine, it could improve on design and the ability to combine rate plans like the other major OTA channels ...
See full reviewManaging Director
2.5869641510353 months ago
Verified
... Payment getaways in Thailand, we do not have enough options currently. Also the invoicing system could be much better i think. ...
See full reviewRevenue Management
2.5547060866585 months ago
Verified
... Booking engine request to have similar function as OTA extranet and more friend user / rate shopping will be nicer to update real time automatic - no need to click update every time ...
See full reviewRevenue Management
2.5547060867985 months ago
Verified
... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...
See full reviewRevenue Management
2.5547060869463 months ago
Verified
... I like hotel meta search management software and hotel rate parity function - helpful for marketing and review room rate in all online channel ...
See full reviewSales
2.5224480225594 months ago
Verified
... Easy to use, some functions are not complicated. Easy price adjustment. The system has few problems.Contact support easy and quick. ...
See full reviewConsultant
2.5224480226859 months ago
Verified
... The Siteminder channel manager system is realy user friendlyto hotelier. No matter you are doing rate or availability change it all save a lots of time for you. And it is also very easy to set up the ...
See full reviewConsultant
2.5224480228244 months ago
Verified
... The only thing to be improved is I hoped when I adjusted the rate lower than the minimum restriction rate, it could turn with a big alert and stop the change in hte sytem instead of just amend with ...
See full reviewConsultant
2.5224480229589 months ago
Verified
... The Siteminder channel manager system is realy user friendlyto hotelier. No matter you are doing rate or availability change it all save a lots of time for you. And it is also very easy to set up the ...
See full reviewSales Manager
2.5224480231052 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...
See full reviewSales Manager
2.5224480232568 months ago
Verified
... SiteMinder is a game-changer for our property management business. The platform’s integration capabilities allow seamless connection across multiple booking channels, which helps us reach a wider ...
See full reviewSales Manager
2.5224480233942 months ago
Verified
... If SiteMinder could work more seamlessly with Airbnb, especially by allowing listings of the same category to share inventory, it would significantly enhance functionality. This integration would ...
See full reviewCluster Revenue
2.5224480235368 months ago
Verified
... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...
See full reviewCluster Revenue
2.5224480236757 months ago
Verified
... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...
See full reviewCluster Revenue
2.522448023812 months ago
Verified
... Using SiteMinder has simplified our booking process massively! The system is easy to work with, keeps all our bookings in sync and the list of channel that hotels can connect is huge. Also, their ...
See full reviewCluster Revenue
2.5224480239505 months ago
Verified
... Direct Booking function still limited of promotion when it compare with OTAs. So this can case we lost opportunity to convert more and competitive. Also may be develop more CRM. ...
See full reviewManager, Yield & Revenue
2.5224480240804 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes webinars that the hoteliers could join to learn about strategies or business trend, it likes to refresh the system training 10. Provide useful report they the hotel could do analysis.. 11. Provide very useful articles for the hotel 12. Demand plus function helps to promote property on metasearch ...
See full reviewManager, Yield & Revenue
2.5224480242137 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue 6. Have variety functions to increase hotel revenue 7. Well known 8. Have many events that hotelier could join for product knowledge and also could join for introducing with another Agents that the hoteliers could know more product of partner Agents 9. Organizes webinars that the hoteliers could join to learn about strategies or business trend, it likes to refresh the system training 10. Provide useful report they the hotel could do analysis.. 11. Provide very useful articles for the hotel 12. Demand ...
See full reviewManager, Yield & Revenue
2.522448024347 months ago
Verified
... 1. Friendly user 2. Most stable system 3. Nice support & friendly both Sale team & Support team 4. Can connect with variety of another website or management system 5. Help to increase hotel revenue ...
See full reviewGeneral Manager
2.490189959969 months ago
Verified
... Please create more options about promotion on booking engine (would be great can be create same as OTAs) will make it more convenient for the guests to book. ...
See full reviewGeneral Manager
2.490189960106 months ago
Verified
... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to ...
See full reviewGeneral Manager
2.4901899602479 months ago
Verified
... Please create more options about promotion on booking engine (would be great can be create same as OTAs) will make it more convenient for the guests to book. ...
See full reviewGeneral Manager
2.4901899603894 months ago
Verified
... In the competitive world of hospitality, having the right tools can make all the difference. SiteMinder’s booking engine and channel manager stand out as user-friendly solutions that cater to ...
See full reviewDigital marketing Manager
2.4901899605201 months ago
Verified
... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...
See full reviewSupervisor
2.4901899606474 months ago
Verified
... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...
See full reviewSupervisor
2.490189960777 months ago
Verified
... Rate below minimum rate shouldn't easy to save the file. It's Not okey just show the signal. Otherwise it should be Red color or big sign. ...
See full reviewSales Manager
2.4901899609158 months ago
Verified
... #conversion #booking #mobile #revenue #bookingengine ...
See full reviewSales Manager
2.4901899610447 months ago
Verified
... #conversion #booking #mobile #revenue #bookingengine ...
See full reviewSales Manager
2.4901899611701 months ago
Verified
... Easy to access with #channel #distribution #optimize #reporting #upsell #conversion #booking #mobile #revenue load time #booking #mobile #revenue load time ...
See full reviewSales Manager
2.4901899612974 months ago
Verified
... Easy to access with #channel #distribution #optimize #reporting #upsell #conversion #booking #mobile #revenue load time #booking #mobile #revenue load time ...
See full reviewSales Manager
2.4901899614229 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSales Manager
2.4901899615479 months ago
Verified
... #conversion #booking #mobile #revenue #bookingengine ...
See full reviewSales Manager
2.4901899616809 months ago
Verified
... Easy to access with #channel #distribution #optimize #reporting #upsell #conversion #booking #mobile #revenue load time #booking #mobile #revenue load time ...
See full reviewSales Manager
2.4901899618082 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSales Manager
2.4901899619403 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSales Manager
2.4901899620699 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSenior Manager, Revenue Manager
2.4901899622009 months ago
Verified
... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy and fast.Although their Hotel Meta ...
See full reviewSenior Manager, Revenue Manager
2.4901899623387 months ago
Verified
... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy ...
See full reviewSenior Manager, Revenue Manager
2.4901899624705 months ago
Verified
... Their booking engine has fast load time and they have the necessary functions that help in increasing conversion. Their channel managers are widely connected and their setup for distribution is easy and fast.Although their Hotel Metasearch is new, the ease of use for their meta management ...
See full reviewSenior Manager, Revenue Manager
2.4901899625986 months ago
Verified
... Their payment gateway for Booking Engine might need a little bit of flexibility, although I would understand the restriction in place but by having the flexibility or maybe more partners would help ...
See full review
2.4901899627277 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful ...
See full review
2.4901899628584 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top ...
See full review
2.4901899629902 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment ...
See full review
2.4901899631261 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, ...
See full reviewCluster IT Manager
2.457931898741 months ago
Verified
... Total solution for Hotel ecommerce ...
See full reviewCluster IT Manager
2.4579318988691 months ago
Verified
... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...
See full reviewCluster IT Manager
2.4579318990009 months ago
Verified
... Total solution for Hotel ecommerce ...
See full reviewOwner/mansager
2.4579318991308 months ago
Verified
... First time user of Siteminder their service was great very prompt and helpful and site is easy to understand and work around ...
See full reviewFD
2.4579318992611 months ago
Verified
... It would be very helpful if we could search reservations by cancellation date. Additionally, if the rate is set below the minimum rate, the system will display a notification, and the data cannot be ...
See full reviewGeneral Manager
2.4579318994183 months ago
Verified
... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...
See full reviewGeneral Manager
2.4579318995654 months ago
Verified
... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...
See full reviewGeneral Manager
2.457931899698 months ago
Verified
... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...
See full reviewSale manager
2.4579318998297 months ago
Verified
... Insight functional to pull yearly date by split each month. Some time I would like to pull date whole year report but specific to check by monthly to analyst our revenue. ...
See full reviewSale manager
2.4579318999645 months ago
Verified
... Insight functional to pull yearly date by split each month. Some time I would like to pull date whole year report but specific to check by monthly to analyst our revenue. ...
See full reviewSale manager
2.4579319001131 months ago
Verified
... Insight functional to pull yearly date by split each month. Some time I would like to pull date whole year report but specific to check by monthly to analyst our revenue. ...
See full reviewDigital Marketing Manager
2.4579319002487 months ago
Verified
... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and ...
See full reviewDirector of Sales
2.4579319003827 months ago
Verified
... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...
See full reviewDirector of Sales
2.4579319005134 months ago
Verified
... A lot function for increase revenue to yield rate or update allotment for all online travel agent, can request train with system every time. "SiteMinder offers many features to increase revenue, such ...
See full reviewSales Rep
2.4579319006403 months ago
Verified
... Website builder... few options. Need more tools. Though the provided options are user-friendly. but it takes few days to provide several web pages. ...
See full reviewDirector of Revenue
2.4579319007691 months ago
Verified
... Fast and efficient delivery of data. Provides notification whenever problems occurs with travel agent partner. Can multiple users at the same time with no problems. Updates system with new useful ...
See full reviewDirector of Revenue
2.4579319009054 months ago
Verified
... Very effective system ...
See full reviewAdministrador de hotel
2.4579319011559 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal ...
See full reviewAdministrador de hotel
2.4579319012851 months ago
Verified
... The ease that SiteMinder offers to be able to operate with multiple channels in its Channel Manager, and to manage your own, is unmatched in the market today. It is easy to locate where your booking engine is in line with the other windows of your hotel in the market. With a simple click you can update your offer on the fly and make it more attractive to the potential customer who is comparing rates, and who at that moment will become a future guest. For small hotels like ours, conversion is crucial and, thanks to SiteMinder, we can also put it into practice daily. With minimal loading time and with a quick refresh, we detect the discounts that are being offered on other portals, either for non-indexed rates or for offers made for different circumstances (membership, affiliate rewards, reservations made with peripherals such as mobile) and we can compare them with our Booking Engine and update them ipso-facto. In all these cases, thanks to the immediate refresh that SiteMinder offers, we know how to adjust our prices. There is also one thing that SiteMinder offers that other channel managers have problems with. Due to this immediate update mentioned above, we have been able to detect that from time to time there are sales ...
See full reviewGM
2.4579319014143 months ago
Verified
... The introduction and setup assistance were excellent. Alvin Lin and the staff were friendly and knowledgeable, patiently answering all my questions as I learned the system. ...
See full reviewManager
2.4579319015394 months ago
Verified
... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...
See full reviewManager
2.4579319016753 months ago
Verified
... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...
See full reviewReservations Supervisor
2.4256738372898 months ago
Verified
... The long que is a nightmare. Not sure if it's only during weekend but hopefully this will be addressed and fixed. ...
See full reviewGerente General
2.4256738374212 months ago
Verified
... An easy to use and navigate system. Despite having different options on the market, this seemed to be the best option for me. Also, the team has always been very willing to help. ...
See full reviewDirector of Revenue Management
2.3934157730376 months ago
Verified
... SiteMinder's Channel Manager allows for efficient and affordable connectivity across complex distribution landscapes, with a wide variety of reporting options. ...
See full reviewE-Commerce Manager
2.3611577086514 months ago
Verified
... Most Fastest, Stable & Very User Friendly ...
See full reviewE-Commerce Manager
2.3611577087907 months ago
Verified
... One feature that could enhance the Booking Engine is the ability to display the lowest available rate for each date directly in the date picker calendar. This would give users more visibility into ...
See full reviewE-Commerce Manager
2.3611577089169 months ago
Verified
... I've had a great experience using Siteminder's platform.The Channel Manager is incredibly stable, and its simplicity makes it very easy to use whether you're a beginner or an experienced user. The integration with multiple channels works seamlessly, which saves a lot of time and effort.The Booking Engine design is also impressive sleek, user friendly, and visually appealing. It’s intuitive for guests to navigate, which improves the booking experience and ultimately conversion rate ...
See full reviewE-Commerce Manager
2.3611577090468 months ago
Verified
... One feature that could enhance the Booking Engine is the ability to display the lowest available rate for each date directly in the date picker calendar. This would give users more visibility into ...
See full reviewE-Commerce Manager
2.3611577091749 months ago
Verified
... One feature that could enhance the Booking Engine is the ability to display the lowest available rate for each date directly in the date picker calendar. This would give users more visibility into ...
See full reviewEcommerce Manager
2.3611577092992 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.361157709428 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.361157709565 months ago
Verified
... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...
See full reviewEcommerce Manager
2.3611577096957 months ago
Verified
... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...
See full reviewEcommerce Manager
2.361157709823 months ago
Verified
... It needs to support more OTA to be integrated with this Channel Manager, and the reports need to separate between B2C and B2B. ...
See full reviewEcommerce Manager
2.3611577099522 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.3611577100833 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.3611577102132 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewEcommerce Manager
2.3611577103487 months ago
Verified
... User friendly, very easy to manage and update the rate, to control close out period or channel, to increase revenue and to push more direct booking. ...
See full reviewDirector of Sales and Marketing
2.3611577104786 months ago
Verified
... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer in terms of saving time and increasing efficiency across our distribution channels, providing a suite of features designed to handle the complex, dynamic demands of today’s online booking environment. One of the aspects I appreciate most about SiteMinder is its seamless integration across multiple online travel agencies (OTAs), which allows our team to reach a wider audience with minimal effort. This connectivity means we can manage our listings, rates, and availability in one centralized location. As a result, we’re able to easily expand our visibility on different platforms without the hassle of logging in to each OTA individually, which saves considerable time and resources. The real-time inventory updates provided by SiteMinder are invaluable, especially for hotels that frequently deal with fluctuating occupancy. Changes to room availability or pricing are instantly reflected across all connected channels, reducing the risk of overbookings and ensuring that our guests have the most accurate information when they book. This aspect alone has greatly reduced manual errors, helping us build and maintain a reliable reputation with our guests and third-party booking partners. The intuitive dashboard is another feature that I find extremely beneficial. It’s easy to navigate, even for team members who may not be particularly ...
See full reviewDirector of Sales and Marketing
2.3611577106071 months ago
Verified
... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer in terms of saving time and increasing efficiency across our distribution channels, providing a suite of features designed to handle the complex, dynamic demands of today’s online booking environment. One of the aspects I appreciate most about SiteMinder is its seamless integration across multiple online travel agencies (OTAs), which allows our team to reach a wider audience with minimal effort. This connectivity means we can manage our listings, rates, and availability in one centralized location. As a result, we’re able to easily expand our visibility on different platforms without the hassle of logging in to each OTA individually, which saves considerable time and resources. The real-time inventory updates provided by SiteMinder are invaluable, especially for hotels that frequently deal with fluctuating occupancy. Changes to room availability or pricing are instantly reflected across all connected channels, reducing the risk of overbookings and ensuring that our guests have the most accurate information when they book. This aspect alone has greatly reduced manual errors, helping us build and maintain a reliable reputation with our guests and third-party booking partners. The intuitive dashboard is another feature that I find extremely beneficial. It’s easy to navigate, even for team members who may not be particularly tech-savvy, and provides a clear, comprehensive overview of all our distribution channels. The dashboard’s design enables our team to quickly review performance metrics, make data ...
See full reviewFinance Manager
2.361157710731 months ago
Verified
... * We can create simple promo code and it's work directly. * It's fast that after create promo code, website direct capture. ...
See full reviewFinance Manager
2.3611577109857 months ago
Verified
... * We can create simple promo code and it's work directly. * It's fast that after create promo code, website direct capture. ...
See full reviewDirector of Sales
2.3611577111257 months ago
Verified
... What I appreciate most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s website, which creates a user-friendly experience for guests and significantly reduces abandoned bookings. The real-time updates provided by the Channel Manager are invaluable, as they allow me to efficiently manage rates and availability across multiple OTAs, and especially interface between the channel and our PMS. The Booking Engine creates a seamless online booking experience, integrating real-time availability and secure payment options to reduce abandoned bookings. Meanwhile, the Channel Manager connects hotels with multiple online travel agencies (OTAs), ensuring real-time updates on room rates and availability, which minimizes overbooking risks and maximizes revenue. With an intuitive dashboard for easy monitoring and strategy ...
See full reviewDirector of Sales
2.3611577112537 months ago
Verified
... What I appreciate most about using SiteMinder’s Booking Engine is its seamless integration with my hotel’s website, which creates a user-friendly experience for guests and significantly reduces abandoned bookings. The real-time updates provided by the Channel Manager are invaluable, as they allow me to efficiently manage rates and availability across multiple OTAs, and especially interface between the channel and our PMS. The Booking Engine creates a seamless online booking experience, integrating real-time availability and secure payment options to reduce abandoned bookings. Meanwhile, the Channel Manager connects hotels with multiple online travel agencies (OTAs), ensuring real-time updates on room rates and availability, which minimizes ...
See full reviewAirbnb operator
2.3611577116402 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611577117839 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611577119142 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611577120411 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611577121718 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611577122995 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611577124287 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611577125597 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611577126882 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611577128129 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611577129391 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611577130668 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611577132015 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.361157713343 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewHotel Manager
2.361157713486 months ago
Verified
... Channel manager is user friendly and work accurately with helpful function. Support team also very helpful and ready all the time to offer assistance. ...
See full reviewGM
2.3288996491024 months ago
Verified
... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...
See full reviewGM
2.3288996492346 months ago
Verified
... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...
See full reviewGM
2.3288996493675 months ago
Verified
... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...
See full reviewGM
2.3288996495023 months ago
Verified
... We needed a new system within a very short space of time (7 days from purchase to go live) and SiteMinder was able to work with us to achieve these requirements. ...
See full reviewGM
2.3288996496322 months ago
Verified
... Great system and very responsive to calls for help ...
See full reviewConsultant
2.3288996497622 months ago
Verified
... User-friendly, Stability, Great Support from the Sales Team ...
See full reviewConsultant
2.328899649897 months ago
Verified
... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution ...
See full reviewConsultant
2.3288996500265 months ago
Verified
... User-friendly, Stability, Great Support from the Sales Team ...
See full reviewCorporate Director of Revenue The Phala Group.
2.3288996501624 months ago
Verified
... The stability of the connection, simple and powerful that makes works more efficient. yield rules also our favorite as we are using it almost in all properties. ...
See full reviewCorporate Director of Revenue The Phala Group.
2.328899650305 months ago
Verified
... The stability of the connection, simple and powerful that makes works more efficient. yield rules also our favorite as we are using it almost in all properties. ...
See full reviewCorporate Director of Revenue The Phala Group.
2.3288996504338 months ago
Verified
... Powerful Platform ...
See full reviewE-commerce
2.3288996505589 months ago
Verified
... I want to say all the things is absolutely perfect, what a good system that our hotel have. thank you so much ...
See full reviewBusiness Development
2.3288996506874 months ago
Verified
... Insights Data and analytics. The report provided by siteminder is easy to read. The system is user friendly and manageable easlily. ...
See full reviewFD
2.3288996508165 months ago
Verified
... More comfortable, very good response result the problem. I like function the SiteMinder of system and easy to manage understanding. ...
See full reviewSales & MArketing Manager
2.296641586427 months ago
Verified
... We are very happy with SiteMinder specialy for channel manager. We can send rates very easy and fast. If we make any changes automaticly update on SiteMinder extranet as well. ...
See full reviewSenior Sales & E-Commerce Manager
2.2966415865618 months ago
Verified
... Channel Manager User friendly platform. Support team are professional and prompt respond. Reporting wise is complete. here are a lot of Articles in helps button which allow us to study and it's ...
See full reviewIT Manager
2.2643835221726 months ago
Verified
... Siteminder Services & functionality ...
See full reviewRevenue & Digital Marketing Specialist
2.2643835222976 months ago
Verified
... Much to improve still ...
See full reviewRevenue & Digital Marketing Specialist
2.2643835224264 months ago
Verified
... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...
See full reviewCluster Reservation and Revenue Manager
2.2643835225538 months ago
Verified
... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...
See full reviewCluster Reservation and Revenue Manager
2.2643835226964 months ago
Verified
... System, Promotion ...
See full reviewCluster Reservation and Revenue Manager
2.2643835228252 months ago
Verified
... Good channel system, Easy-to do upsell promotion mobile promotion, Easy to manage booking engine Easy to rack the report, and functions the reporting to analyze and summarize revenue. ...
See full reviewRevenue Manager
2.2643835229574 months ago
Verified
... Sometimes there will be a Slow Update situation, resulting in room status and room prices not being updated in real time, causing trouble on the hotel side. We hope this problem can be improved so that SiteMinder can become the most efficient Channel Manager. Also, I hope that the function of protecting ...
See full reviewRevenue Manager
2.2643835230839 months ago
Verified
... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn makes me want to use more of SiteMinder ...
See full reviewRevenue Manager
2.2643835232101 months ago
Verified
... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn makes me want to use more of SiteMinder's different products. This would make me want to use more of SiteMinder's different products if the price was within the budget. Also, SiteMinder can set different inventory quantities and different price strategies on different dates and different channels, which I think is great. If you make good use of SiteMinder's functions, you can do a lot of things you want to do. SiteMinder's customer ...
See full reviewRevenue Manager
2.2643835233378 months ago
Verified
... It is very convenient and can quickly handle room status, price and reservations. ...
See full reviewRevenue Manager
2.2643835234741 months ago
Verified
... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn ...
See full reviewRevenue Manager
2.2643835236025 months ago
Verified
... Efficiently process reservations and sell inventory immediately to maximize revenue in the shortest time. And you can sell different products through different channels at the same time. This in turn ...
See full reviewDirector of Ecommerce
2.2643835237272 months ago
Verified
... Report data, could be improve with more functional to make better comparison and deep details for same time/last year. ...
See full reviewEcommerce
2.232125459338 months ago
Verified
... Real time sync the rates and inventory availability across multiple platforms helps minimize over bookings and maximize exposure. Save time and reduce human errors. ...
See full reviewEcommerce
2.2321254594612 months ago
Verified
... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...
See full reviewEcommerce
2.2321254595874 months ago
Verified
... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...
See full reviewEcommerce
2.2321254597286 months ago
Verified
... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...
See full reviewEcommerce
2.2321254598559 months ago
Verified
... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...
See full reviewEcommerce
2.2321254599854 months ago
Verified
... Data Insight reports: To provide more analytic and insight reports, connect to more OTA Channels, report in PDF format. ...
See full reviewCo- Founder
2.2321254601284 months ago
Verified
... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...
See full reviewCo- Founder
2.2321254602584 months ago
Verified
... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...
See full reviewCo- Founder
2.2321254603861 months ago
Verified
... I don't have time to do complicated stuff. that's why i like SiteMinder a lot. it is easy and you can do things way much faster with it. ...
See full reviewGerente de ventas
2.2321254605186 months ago
Verified
... We have been very satisfied with the 2 tools we work with, it makes our processes easier and allows us to provide a better service to our clients. ...
See full reviewGerente de ventas
2.2321254606444 months ago
Verified
... We have been very satisfied with the 2 tools we work with, it makes our processes easier and allows us to provide a better service to our clients. ...
See full reviewWeb developer
2.1676093317398 months ago
Verified
... I think Little Hotelier is too rely on the customer service, and user don't have ability to do some basic funcion by themselves. Like cancel channel, change hotel code, delete proprety, users can ...
See full reviewWeb developer
2.1676093318683 months ago
Verified
... I think Little Hotelier is too rely on the customer service, and user don't have ability to do some basic funcion by themselves. Like cancel channel, change hotel code, delete proprety, users can ...
See full reviewRegional Revenue Manager
2.1676093320001 months ago
Verified
... Yielding rules in Channel Manager that allow other values than just integers giving the user the ability to implement overbooking by channel and room type, when the PMS lacks that ability. ...
See full reviewE-Commerce Manager
2.1353512676221 months ago
Verified
... It would help to have the channel manager be able to read cancellation policy and push it out to the OTA'sIt would be helpful if the channel manager could read the cancellation policy and push it out ...
See full reviewE-Commerce Manager
2.1353512677531 months ago
Verified
... It would help to have the channel manager be able to read cancellation policy and push it out to the OTA'sIt would be helpful if the channel manager could read the cancellation policy and push it out ...
See full reviewE-Commerce Manager
2.1353512678834 months ago
Verified
... The Channel Manager is incredibly intuitive, allowing seamless integration with multiple OTAs. It ensures our room inventory is updated in real-time, reducing the risk of over bookings or ...
See full reviewRevenue Analyst
2.1353512680137 months ago
Verified
... Change Log report; hange Log Report Access for Users: "One area I think SiteMinder could improve is in making the Change Log Report more accessible. Currently, users have to contact SiteMinder support to retrieve a log of changes made to their property. It would be incredibly helpful if all users could generate this report themselves directly within the platform. This feature would allow us to quickly track ...
See full reviewe-Distribution Manager
2.1353512681429 months ago
Verified
... SiteMinder is easy to use and makes managing multiple distribution channels simple. Its real-time updates help prevent overbookings, which is crucial for smooth operations. This platform integrates ...
See full reviewFD
2.135351268408 months ago
Verified
... Can connect with every online agent Upload prices quickly and can easily update prices in the future Close and open for sale of rooms quickly. ...
See full reviewCluster E-Commerce Executive
2.1353512685338 months ago
Verified
... The Channel Manager stands out with its ability to seamlessly integrate with over 400 OTAs and direct booking platforms, ensuring real-time updates to room availability and pricing. This has drastically reduced over bookings by 90% and improved our operational efficiency. The mapping ...
See full reviewCluster E-Commerce Executive
2.1353512686585 months ago
Verified
... In terms of functionality is friendly for the user. ...
See full reviewCluster E-Commerce Executive
2.1353512687877 months ago
Verified
... It would be great if also had a tab that could show the submission report which shows the history of rate, inventory, and room type that was sent to the partner and can be selected on the date. It ...
See full reviewCluster E-Commerce Executive
2.1353512689217 months ago
Verified
... It would be great if also had a tab that could show the submission report which shows the history of rate, inventory, and room type that was sent to the partner and can be selected on the date. It ...
See full reviewDistribution
2.1353512690547 months ago
Verified
... Reporting Flexibility - While the reporting tools are useful, reports should be more customizable. Adding features such as customizable report templates, more granular data filters, and the ability ...
See full reviewE-Commerce
2.135351269198 months ago
Verified
... The prompt and efficient customer service made the entire process hassle-free. ...
See full reviewRegional Revenue Manager
2.1353512693791 months ago
Verified
... While I think the setup process requires some initial effort, the ongoing support and functionality make it a worthwhile investment. ...
See full reviewFreelancer
2.1353512695221 months ago
Verified
... SiteMinder has been a game-changer for our hotel management operations. Its user-friendly interface, seamless channel management, and real-time inventory synchronization have greatly improved efficiency and reduced the risk of errors. The platform’s analytics tools provide valuable insights that help optimize revenue and improve decision-making. The ability to manage multiple OTAs effortlessly has saved us significant time and resources. Additionally, the system’s ...
See full reviewE-commerce Specialist
2.1353512696532 months ago
Verified
... The platform performs exceptionally well, but faster support responses during critical periods would be appreciated. Timely assistance is essential for resolving urgent issues, and enhancing this ...
See full reviewE-commerce Specialist
2.1353512697831 months ago
Verified
... We’ve seen a significant increase in efficiency and revenue since implementing SiteMinder. Its seamless integration with OTAs and real-time updates have reduced overbookings and manual errors. The platform is robust ...
See full reviewDirector of E-Commerce
2.1353512699205 months ago
Verified
... The system is easy to use, new employees can be up and running within a few hours, and there have been no system errors. ...
See full reviewE-commerce Executive
2.13535127005 months ago
Verified
... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...
See full reviewE-commerce Executive
2.1353512701762 months ago
Verified
... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...
See full reviewE-commerce Executive
2.1353512703054 months ago
Verified
... It's easy to monitor all the reservations in SiteMinder. It helps saving time an well manage. For the rate site, easy to close and open the inventory. ...
See full reviewCluster Revenue Analyst
2.1030932059326 months ago
Verified
... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...
See full reviewCluster Revenue Analyst
2.1030932060674 months ago
Verified
... One of the standout features of SiteMinder is its intuitive web interface, making it easy to navigate and manage operations efficiently. ...
See full reviewCluster Revenue Analyst
2.1030932062115 months ago
Verified
... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...
See full reviewCluster Revenue Analyst
2.1030932063474 months ago
Verified
... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...
See full reviewCluster Revenue Analyst
2.103093206474 months ago
Verified
... I believe SiteMinder could improve by introducing a reporting tool specifically for tracking and reviewing restrictions that have been applied, which would enhance planning. Additionally, ...
See full reviewMarketing
2.1030932065991 months ago
Verified
... As with every setup, it is a pain. Wish it could be easier with less effort. Faster support would make it a better platform especially during critical moments. ...
See full reviewGroup Distribution Manager
2.1030932067242 months ago
Verified
... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...
See full reviewGroup Distribution Manager
2.1030932068608 months ago
Verified
... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...
See full reviewGroup Distribution Manager
2.1030932069874 months ago
Verified
... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...
See full reviewSenior Assistant Manager
2.0708351425982 months ago
Verified
... - Friendly user- Couldn't ask more just very straightforward system - Channel manager ease especially on revenue teams - Avoid time lag and human error may result in double bookings or incorrect rate ...
See full reviewSenior Assistant Manager
2.0708351427266 months ago
Verified
... 1. 1 button click to close room allotments. 2. Easy to monitor for all room/OTA channel 3. Easy to standardize all the room rates for all OTA channel. ...
See full reviewSenior Assistant Manager
2.0708351428569 months ago
Verified
... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...
See full reviewVilla Manager
2.0708351429842 months ago
Verified
... SiteMinder provided outstanding support. The agent was highly responsive, knowledgeable, and resolved our issue promptly. Their clear and concise instructions facilitated a smooth setup process. I ...
See full reviewAssistant Business Development/Operation Manager
2.0708351431246 months ago
Verified
... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...
See full reviewAssistant Business Development/Operation Manager
2.0708351432546 months ago
Verified
... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...
See full reviewAssistant Business Development/Operation Manager
2.0708351433774 months ago
Verified
... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...
See full reviewAssistant Business Development/Operation Manager
2.0708351435032 months ago
Verified
... Easy and Better in Handling the OTA and Rate. Also helped in generating the report or reporting which help in analyse the market. ...
See full reviewHotelManager&Marketing
2.070835143632 months ago
Verified
... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...
See full reviewHotel Manager&Marketing
2.0708351437578 months ago
Verified
... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...
See full reviewHotel Manager&Marketing
2.0708351438896 months ago
Verified
... The Channel Manager system is easy to use and is a central place to control both prices and room availability, and is very easy to use. ...
See full reviewVice President of Revenue Management
2.0385770795012 months ago
Verified
... Benefits of SiteMinder for Revenue Practitioners Key Benefits of SiteMinder Channel Manager for Revenue Practitioners ...
See full reviewVice President of Revenue Management
2.0385770796304 months ago
Verified
... SiteMinder’s Channel Manager offers revenue practitioners like me and my team, a centralized control over all distribution channels, with realtime updates for rates and room availability. It also ...
See full reviewAsst. Revenue Manager
2.0385770797584 months ago
Verified
... I have had a very positive experience using SiteMinder, particularly with its Booking Engine and Channel Manager.Both products are excellent, and the setup process was straightforward. The user ...
See full reviewAsst. Revenue Manager
2.0385770798872 months ago
Verified
... Seamless Experience with SiteMinder ...
See full reviewEcommerce Manager
2.0385770800213 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...
See full reviewEcommerce Manager
2.0385770801549 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user-friendly and come with clear, easy-to-follow guidelines. Additionally, their reports have been invaluable in optimize revenue and providing ...
See full reviewEcommerce Manager
2.0385770802838 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...
See full reviewEcommerce Manager
2.0385770804103 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...
See full reviewEcommerce Manager
2.0385770805391 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such ...
See full reviewDirector of Sales and Marketing
2.0385770806649 months ago
Verified
... More detailed insights, group dashboard for property management, offline training/onboarding. As a property management, I would need a more consolidated info. ...
See full reviewDirector of Sales
2.0385770807923 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewDirector of Sales
2.0385770809203 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewDirector of Sales
2.0385770810461 months ago
Verified
... Cannot control inventory for all mapping with OTA in one time So, double job to control it per each OTAs. ...
See full reviewDirector of Sales
2.0385770811679 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewDirector of Sales
2.0385770812933 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewDirector of Sales
2.0385770814173 months ago
Verified
... Cannot control inventory for all mapping with OTA in one time So, double job to control it per each OTAs. ...
See full reviewDirector of Sales
2.0385770815573 months ago
Verified
... Convenience for Interface system. / Speedily with control inventory / Easy to monitor in PMS and marketing process / Support the Reservation & Front Team. ...
See full reviewdirector
2.0385770816861 months ago
Verified
... Faster than other channel manager by means of the booking received and availability. Siteminder is well recognised channel manager i had been using. ...
See full reviewdirector
2.0385770818153 months ago
Verified
... Price a little bit higher than others but all the others are good. If the user can delete the channel which is not in use could be better. ...
See full reviewRevenue & Distributionanager
2.0063190174272 months ago
Verified
... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...
See full reviewRevenue & Distributionanager
2.0063190175523 months ago
Verified
... - Reliable channel manager system - User friendly channel manager system - Easy access & fast respond when ever needed support via help button ...
See full reviewRevenue & Distributionanager
2.0063190176773 months ago
Verified
... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...
See full reviewRevenue & Distributionanager
2.0063190178088 months ago
Verified
... - Hope other product beside channel manager system are improve so can become as good as others in the marketplace. ...
See full reviewRevenue Manager
2.0063190179379 months ago
Verified
... Need to see the rate adjustment log if possible and it would be great if we could export the rate distribution report to view.It would be helpful to access the rate adjustment log, if possible. ...
See full reviewRevenue Manager
2.0063190180604 months ago
Verified
... It's very easy to use the SiteMinder and they also have a very great support team. Always update the features.SiteMinder is highly user-friendly, complemented by an excellent support team. ...
See full reviewRevenue Manager
2.0063190181844 months ago
Verified
... Need to see the rate adjustment log if possible and it would be great if we could export the rate distribution report to view.It would be helpful to access the rate adjustment log, if possible. ...
See full reviewRevenue Manager
2.0063190183076 months ago
Verified
... Need to see the rate adjustment log if possible and it would be great if we could export the rate distribution report to view.It would be helpful to access the rate adjustment log, if possible. ...
See full reviewDirector of Revenue
2.0063190184323 months ago
Verified
... Real time updates of room availability and rates. Insights and reports on the performance of your channels. We can track which channels are performing the best. ...
See full reviewAssistant Director of Revenue
2.0063190185786 months ago
Verified
... Better extend the service time of mandarin speaking of customer service Please extend time line from reservation Verification code required. ...
See full reviewRevenue management
2.006319018722 months ago
Verified
... The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms and helping us optimize our inventory management. The reporting tools provide actionable insights to improve our performance. Additionally, the Hotel Metasearch Management Software is excellent for increasing visibility and attracting demand through various channels. It’s a valuable tool for marketing and boosting distribution efficiency. The Channel Manager is a standout feature, enabling seamless distribution across multiple platforms while helping us optimize inventory management and reduce overbooking ...
See full reviewEcommerce Manager
1.9418028899657 months ago
Verified
... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...
See full reviewAssistant E-commerce Manager
2.0063190191293 months ago
Verified
... The platform’s seamless integration with OTAs and the ability to manage rates and availability in realtime is a great feature. The user interface is intuitive, making it easy for our team to manage ...
See full reviewAssistant E-commerce Manager
2.00631901926 months ago
Verified
... The platform’s seamless integration with OTAs and the ability to manage rates and availability in realtime is a great feature. The user interface is intuitive, making it easy for our team to manage ...
See full reviewGeneral Mamager
2.0063190194045 months ago
Verified
... - Channel manager is easy to control room inventory- rate easy to control and adjustment. - booking engine come with template so easy to use. ...
See full reviewGeneral Mamager
2.0063190195329 months ago
Verified
... - Channel manager is easy to control room inventory- rate easy to control and adjustment. - booking engine come with template so easy to use. ...
See full reviewCluster Director of Revenue and E-commerce
2.006319019658 months ago
Verified
... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...
See full reviewCluster Director of Revenue and E-commerce
2.0063190197831 months ago
Verified
... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...
See full reviewSales - Ecommerce
2.006319019907 months ago
Verified
... Application usability and controllability for easy to use and more functional same as desktop. I fell quite hard to control room allotment on App.I feel quite hard to control room allotment on App. ...
See full reviewGeneral manager
2.0063190200414 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewGeneral manager
2.0063190201635 months ago
Verified
... Can improve brand recognition. Platform improves customer loyalty and engagement. Be responsive to your partners' needs and communicate achievements. channel manager to increase online presence and ...
See full reviewGeneral manager
2.0063190202875 months ago
Verified
... It quicker and easier to sell hotel room and manage inventory. Hotel’s inventory will always be accurate and up-to date, dramatically reducing your risk of double-bookings and eliminating human ...
See full reviewDirector of Revenue
2.0063190204148 months ago
Verified
... Integration with Web Direct Systems One challenge lies in the data transmission between SiteMinder and web direct platforms. It sometimes takes longer than expected for updates to reflect. This ...
See full reviewEcommerce Manager
2.0063190205421 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewEcommerce Manager
2.0063190206713 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewE-Commerce & Admin. Executive
2.0063190208083 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details from Agoda, and the Channel Manager could not process further without the original booking from the OTA. We would like to inform you that, generally, the Channel Manager and OTA channels require ...
See full reviewE-Commerce & Admin. Executive
2.006319020933 months ago
Verified
... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...
See full reviewE-Commerce & Admin. Executive
2.0063190210544 months ago
Verified
... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...
See full reviewE-Commerce & Admin. Executive
2.0063190211783 months ago
Verified
... I have receive an information from SiteMinder's support that "We found that reservation 1438726200 from Agoda was created and modified within a relatively short timeframe. As a result, we only received the modification details from Agoda, and the Channel Manager could not process further without the original booking from the OTA. We would like to inform you that, generally, the Channel Manager and OTA channels require at least 3-5 minutes for update requests and responses. Unfortunately, this situation could not have been avoided". Therefore, I would like you to address this issue to avoid overbooking ...
See full reviewDirector of E-Commerce
2.006319021303 months ago
Verified
... Effortless Channel Management with Outstanding Features ...
See full reviewDirector of E-Commerce
2.0063190214348 months ago
Verified
... Effortless Channel Management with Outstanding Features ...
See full reviewDirector of E-Commerce
2.0063190215797 months ago
Verified
... Good Application, Time-saving automation, Comprehensive analytics, The Sales Team Khun Kaew is really good, she always support us. User-friendly interface: Easy to navigate, even for team members who ...
See full reviewE-Commerce Manager
2.0063190217264 months ago
Verified
... A channel manager is crucial for maintaining an efficient, competitive, and profitable online presence. For properties that rely heavily on OTAs, it ensures optimal management of inventory, prevents ...
See full reviewGeneral Manager
1.9740609573346 months ago
Verified
... The part I liked the most was adding new channels to the system; in just a few seconds, you can do that without any hassle. you can do that without any hassle in just a few seconds you can do that ...
See full reviewGeneral Manager
1.9740609574638 months ago
Verified
... The part I liked the most was adding new channels to the system; in just a few seconds, you can do that without any hassle. you can do that without any hassle in just a few seconds you can do that ...
See full reviewDirector
1.9740609575896 months ago
Verified
... As a user for some 7 years now, we have found the tech to be very reliable. We wouldn't use anyone else. ...
See full reviewRevenue Manager
1.9095448286854 months ago
Verified
... Super fast connectivity. Easy to use and setup. Multiple functions and easy to manage. This is the fastest channel manager as it deliver from OTA to your PMS at about 1 - 2 minutes. Even managing ...
See full reviewRevenue Manager
1.9095448288183 months ago
Verified
... Detailed reports can be improved as it provide basic reports only. Rates multiplier should be able to do by date range (book date and stay date). ...
See full reviewRevenue Manager
1.9095448289453 months ago
Verified
... Super fast connectivity. Easy to use and setup. Multiple functions and easy to manage. This is the fastest channel manager as it deliver from OTA to your PMS at about 1 - 2 minutes. Even managing ...
See full reviewGeneral Manager
1.9095448290715 months ago
Verified
... Ease to use and efficient, with a bit of upgrades here added there happening in recent years, which is good. ...
See full reviewGeneral Manager
1.9095448292003 months ago
Verified
... Ease to use and efficient, with a bit of upgrades here added there happening in recent years, which is good. ...
See full reviewDirector of Sales and Marketing
1.9095448293276 months ago
Verified
... SiteMinder’s Channel Manager is an outstanding tool for managing online distribution. It provides seamless connectivity to a wide range of OTAs, ensuring accurate real-time updates of rates and ...
See full reviewSVP Global distribution
1.9095448294702 months ago
Verified
... I think adding a lot more channels, especially in countries where we have hotels but Siteminder isn't very present (India for example) ...
See full reviewHotel Manager
1.9095448296177 months ago
Verified
... Can handle hotel websites and properly control hotel inventory and rates. can increase revenue and direct booking for more chances to improve. ...
See full reviewAsst. Director of Revenue & Reservations
1.9095448297536 months ago
Verified
... What I like most about SiteMinder is its powerful and intuitive platform that simplifies complex hotel distribution processes, enabling seamless connectivity between our property management system ...
See full reviewDirector of Revenue & Distribution Asia
1.9095448298839 months ago
Verified
... The channel manager is very easy to understand and save so much time when used properly. The new "Insight" function is also helpful in revenue management. ...
See full reviewAssistant E-Commerce Manager
1.9095448300119 months ago
Verified
... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...
See full reviewAssistant E-Commerce Manager
1.9095448301404 months ago
Verified
... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...
See full reviewAssistant E-Commerce Manager
1.9095448302763 months ago
Verified
... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can ...
See full reviewAssistant E-Commerce Manager
1.9095448304017 months ago
Verified
... It will be great if booking performance function can select check-in date and check-out date. Sometime we need performance summary on those basis. ...
See full reviewRevenue & Distribution Manager
1.9095448305276 months ago
Verified
... Channel Manager to Optimize Distribution ...
See full reviewGroup Revenue Director
1.8772867661402 months ago
Verified
... SiteMinder is Most user friendly channel manager with seamless inventory distribution and wide range of OTA integrations available for Hotels to maximise revenue. ...
See full reviewReservation Manager
1.8772867662668 months ago
Verified
... Fast, helpful and respectful support ...
See full reviewReservation Manager
1.8772867664079 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewReservation Manager
1.8772867665427 months ago
Verified
... For certain data (especially room type changing) in extranet, it wont be distributed right away to the SiteMinder without having to remap and remap the product. It is better if every changing in the ...
See full reviewReservation Manager
1.8772867666723 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewE-commerce executive
1.8772867667996 months ago
Verified
... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...
See full reviewE-commerce executive
1.8772867669254 months ago
Verified
... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...
See full reviewGeneral Manager
1.8772867670516 months ago
Verified
... Warm and convenient product ...
See full reviewGeneral Manager
1.877286767186 months ago
Verified
... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...
See full reviewGeneral Manager
1.8772867673137 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewGeneral Manager
1.8772867674429 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewGeneral Manager
1.877286767568 months ago
Verified
... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...
See full reviewAssitant Director of Sales
1.8450287031769 months ago
Verified
... Efficient platform for managing hotel booking. ...
See full reviewRegional director digital
1.8772867678192 months ago
Verified
... User friendly and highly transparent CM ...
See full reviewRegional director digital
1.8772867679577 months ago
Verified
... User friendly and highly transparent CM ...
See full reviewGeneral Manager
1.8450287035712 months ago
Verified
... Meaningful stability and effectiveness ...
See full reviewGeneral Manager
1.8450287036962 months ago
Verified
... Meaningful stability and effectiveness ...
See full reviewGeneral Manager
1.8450287038333 months ago
Verified
... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...
See full reviewGeneral Manager
1.8450287039595 months ago
Verified
... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...
See full reviewGeneral Manager
1.8450287040834 months ago
Verified
... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...
See full reviewGeneral Manager
1.8450287042178 months ago
Verified
... Is simple to configure and use, with a lot of additional options at a price of course. But stability, reliability is of essence. ...
See full reviewSenior Global Customer Marketing Manager
1.8450287043407 months ago
Verified
... test test test hhkhjlhhlkjjlkjlkjlkjljljlkj lkjl jljjlkkjlj ...
See full reviewDirector of Sales & Marketing
1.8450287044661 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...
See full reviewDirector of Sales & Marketing
1.8450287045889 months ago
Verified
... Channel manager & Booking Engine ...
See full reviewDirector of Sales & Marketing
1.8450287047125 months ago
Verified
... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...
See full reviewDirector of Sales & Marketing
1.8450287048406 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...
See full reviewDirector of Sales & Marketing
1.8450287049727 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...
See full reviewDirector of Sales & Marketing
1.8450287050989 months ago
Verified
... Channel manager & Booking Engine ...
See full reviewDirector of Sales & Marketing
1.8450287052207 months ago
Verified
... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...
See full reviewDirector of Sales & Marketing
1.8450287053435 months ago
Verified
... The customer service was exceptional, as they kept us updated throughout the entire process, especially during our recent interface with Opera. The Siteminder team always took extra effort to follow ...
See full reviewReservations
1.8450287054689 months ago
Verified
... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...
See full reviewReservations
1.845028705597 months ago
Verified
... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...
See full reviewDirector of Revenue
1.8450287057318 months ago
Verified
... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...
See full reviewDirector of Revenue
1.8450287058632 months ago
Verified
... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...
See full reviewDirector of Revenue
1.845028705989 months ago
Verified
... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...
See full reviewDirector of Revenue
1.8450287061167 months ago
Verified
... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...
See full reviewDirector of Revenue
1.8450287062384 months ago
Verified
... Easy to access and can control in hp too. Easy to yield the rate. Easy to manage rate parity by play wth discount column. ...
See full reviewDirector of Revenue
1.8450287063751 months ago
Verified
... Nothing much problem in the system. Maybe can improve the timing for booking come in the system less than 3 minutes. ...
See full reviewOperations Manager
1.8450287065028 months ago
Verified
... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...
See full reviewOperations Manager
1.8450287066282 months ago
Verified
... We would suggest to add more report like General demand in the area as it will be very helpful to the hotel to create the strategy. ...
See full reviewRevenue Reservations Manager
1.8450287067585 months ago
Verified
... I don’t think that this system needs improvement Maybe as the technology advances, they will also follow & innovate. Siteminder will be the standard of all the Channel Manager System in the world. ...
See full reviewRevenue Reservations Manager
1.8450287068851 months ago
Verified
... I don’t think that this system needs improvement Maybe as the technology advances, they will also follow & innovate. Siteminder will be the standard of all the Channel Manager System in the world. ...
See full reviewRevenue Manager
1.8450287070135 months ago
Verified
... Fix the error of Mapping ...
See full reviewAssistant Business Development Manager
1.8450287071569 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...
See full reviewDirector
1.8450287072939 months ago
Verified
... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are ...
See full reviewDirector
1.8450287074242 months ago
Verified
... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are the so-called "hot" dates, those that have sold out faster or together or those that have the most demand in a short period of time. Greater speed when updating availability in the channels, sometimes over bookings have occurred because the last room has been sold at the same time on 2 or more channels. Also, perhaps detecting cancel ...
See full reviewDirector
1.8450287075515 months ago
Verified
... Some features such as immediately detecting where there is a lack of availability, for example, by clicking on it you can see which dates are no longer available. Some other color to see which are the so-called "hot" dates, those that have sold out faster or together or those that have the most demand in a short period of time. Greater speed when updating availability in the channels, sometimes over bookings have occurred because the last room has been sold at the same time on 2 or more channels. Also, perhaps detecting cancel and rebook ...
See full reviewDirector
1.8450287076773 months ago
Verified
... They solve problems, it is a reliable tool and it does exactly what it is supposed to do, connect the channels and manage them in an intuitive way. ...
See full reviewSales & Revenue Manager
1.8450287078091 months ago
Verified
... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...
See full reviewSales & Revenue Manager
1.8450287079521 months ago
Verified
... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...
See full reviewSales & Revenue Manager
1.845028708091 months ago
Verified
... There are some features missing. Sometimes tickets may take some time to be responded and could be dealt with more quicker. ...
See full reviewSr Revenue Analyst
1.8127706437015 months ago
Verified
... I love how easy it is to toggle around the system to get what we want from creating a rate code to finding reservation quick and easy. ...
See full reviewSr Revenue Analyst
1.8127706438254 months ago
Verified
... SiteMinder as CM for all hotels. ...
See full reviewbusiness owner
1.8127706439501 months ago
Verified
... Facilidad de operación y soporte Convenience of work and support ...
See full reviewbusiness owner
1.8127706440763 months ago
Verified
... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...
See full reviewbusiness owner
1.8127706442059 months ago
Verified
... Facilidad de operación y soporte Convenience of work and support ...
See full reviewEcommerce
1.8127706443324 months ago
Verified
... for me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...
See full reviewDirectora
1.8127706444571 months ago
Verified
... With the latest update, the option to change rates has been left too low. It would be convenient to move the row back to the beginning so as not to have to scroll so much. ...
See full reviewDirector of Sales and Marketing
1.812770644583 months ago
Verified
... System Stable, Easy to use, Security log in, a lot of Channel connect to System, Support 24 hours and can manage multi properties with in 1 username. ...
See full reviewDirector of Sales and Marketing
1.8127706447106 months ago
Verified
... The price a bit higher than previous. we have 1 property use Siteminder before, but we didn't hotel operate since Covid. when we reopen again the price too high. ...
See full reviewSales Manager
1.812770644851 months ago
Verified
... Optimize the strategy with real time insights. Easy access every channel in one place. ...
See full reviewE-Commerce Manager
1.812770644978 months ago
Verified
... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...
See full reviewE-Commerce Manager
1.8127706451057 months ago
Verified
... I really appreciate the flexibility to manage bookings by agent, room type, price plan, and stay period it gives me full control over my operations. I also love how stable the system is; it's rare to encounter any error ...
See full reviewE-Commerce Manager
1.812770645233 months ago
Verified
... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...
See full reviewE-Commerce Manager
1.8127706453573 months ago
Verified
... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...
See full reviewE-Commerce Manager
1.8127706454824 months ago
Verified
... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...
See full reviewE-Commerce Manager
1.8127706456168 months ago
Verified
... I really appreciate the flexibility to manage bookings by agent, room type, price plan, and stay period it gives me full control over my operations. I also love how stable the system is; it's rare to encounter any errors ...
See full reviewRevenue and Distribution Manager - Asia
1.8127706457456 months ago
Verified
... SiteMinder Channel Manager is an essential tool for any hotelier looking to simplify channel & distribution management and boost revenue. It delivers on its promises and is well worth the investment ...
See full reviewRevenue and Distribution Director Asia
1.8127706458722 months ago
Verified
... Channel Mapping, Insight, and Reservation Function. ...
See full reviewRevenue and Distribution Director Asia
1.8127706459969 months ago
Verified
... Channel Mapping, Insight, and Reservation Function. ...
See full reviewRevenue and Distribution Director Asia
1.8127706461223 months ago
Verified
... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...
See full reviewRevenue and Distribution Director Asia
1.8127706462478 months ago
Verified
... Channel Mapping, Insight, and Reservation Function. ...
See full reviewRevenue and Distribution Director Asia
1.8127706463978 months ago
Verified
... The function is user-friendly, easy to understand, provides quick access to information and operates with stability. Easy to contact to support team. ...
See full reviewRevenue and Distribution Director Asia
1.8127706465431 months ago
Verified
... I would like to suggest adding a message box feature to allow users to submit cases and chat directly with support. ...
See full revieweCommerce Manager
1.8127706466775 months ago
Verified
... The rate and inventory navigations should be able to see the room types when you'removing the toolbar to the right tab. ...
See full reviewE-commerce
1.8127706468048 months ago
Verified
... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because it's easy to map with OTAs, distribution, and optimize. The report ...
See full reviewE-commerce
1.812770646934 months ago
Verified
... When I use products of SiteMinder such as Booking Engine, Channel managers and rate shopping. I think all of these are very intelligence and easy to use. So I like a channel manager the most because ...
See full revieweCommerce Manager
1.8127706470594 months ago
Verified
... The version I use is the best version of development, Hopefully the next chapter of the system can be developed for mobile web/app. ...
See full reviewReservation
1.8127706471916 months ago
Verified
... chanel Manager and Reservation Report. It make hotel save a time and mor accourate . Faster booking search and more convenient ...
See full reviewReservation
1.8127706473219 months ago
Verified
... The chanel manager could be in Thai language and when we have last 1 room sometimes it will over booking on 2 website (OTA) ...
See full reviewOwner
1.8127706474485 months ago
Verified
... I think it is totally perfect. However, if you ask me I think it might be the way to pay a service because the site minder don't have a bank account in my country, so it is a bit not comfortable. ...
See full reviewVP Revenue & Distribution Asia
1.812770647578 months ago
Verified
... Can connect to wide channels. Most of the functions are easy to use. Reports are useful, easy to read and analyst. ...
See full reviewEcommerce Manager
1.8127706477087 months ago
Verified
... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able ...
See full reviewEcommerce Manager
1.812770647851 months ago
Verified
... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able ...
See full reviewEcommerce Manager
1.812770647979 months ago
Verified
... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able to carry out the mappings directly and not having to depend on an advisor to activate it and be able to start mapping. Finally, in the rate display section, it would be important that when a closure is applied to the mother rate, and new derived rates are subsequently added, the previously ...
See full reviewEcommerce Manager
1.8127706481075 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127706482374 months ago
Verified
... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able to carry out the mappings directly and not having to depend on an advisor to activate it and be able to start mapping. Finally, in the rate display section, it would be important that when a closure ...
See full reviewEcommerce Manager
1.8127706483677 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.812770648495 months ago
Verified
... The development of improvements in the integration of channels focused on all-inclusive, such as the Pricetravel case that manages prices per person, among others. Likewise, the freedom of being able ...
See full reviewEcommerce Manager
1.8127706486324 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewGroup Revenue Analyst
1.8127706487634 months ago
Verified
... * Vibha has helped me get the right answers and solved most of the issues I was facing via online chat. She knows exactly what she's doing and answers my questions so quickly. * Help is always available when we need answers. * Product gives a lot of insights ...
See full reviewRevenue and Distribution Manager AU
1.812770648896 months ago
Verified
... Ability to choose the rates with decimals on specific rate plan, able to combine all properties from different region that use different currencies. ...
See full reviewRevenue and Distribution Manager AU
1.8127706490222 months ago
Verified
... Ability to choose the rates with decimals on specific rate plan, able to combine all properties from different region that use different currencies. ...
See full reviewRevenueclick
1.7805125846341 months ago
Verified
... They give a super fast response, if you have more than one question they are always willing to help you. They give you appropriate solutions and you can finish the process quickly. ...
See full reviewRevenu Manager
1.7805125847667 months ago
Verified
... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like ...
See full reviewRevenu Manager
1.7805125849022 months ago
Verified
... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like ...
See full reviewRevenu Manager
1.7805125850362 months ago
Verified
... Dashboard need to be improve with new interface such as daily allotment with rate and booking confirmTo improve your dashboard with a new interface that includes daily allotment, rates, and booking ...
See full reviewRevenu Manager
1.7805125851695 months ago
Verified
... Dashboard need to be improve with new interface such as daily allotment with rate and booking confirmTo improve your dashboard with a new interface that includes daily allotment, rates, and booking ...
See full reviewRevenu Manager
1.7805125852972 months ago
Verified
... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like Channel Management Systems (CMS) and Point ...
See full reviewSales Manager
1.7805125854316 months ago
Verified
... Booking Engine: Load times could be faster during peak usage. Channel Managers: Additional customization options for reporting would be helpful. Rate Shopping: More frequent updates for real-time ...
See full reviewSales Coordinator
1.7805125855649 months ago
Verified
... Ease to use helps a lot. ...
See full reviewSales Coordinator
1.7805125856971 months ago
Verified
... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance ...
See full reviewDirector
1.7805125858251 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...
See full reviewDirector
1.7805125859524 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total ...
See full reviewDirector
1.7805125860801 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property report not just an OTA report. In addition, as we have 4 properties on SiteMinder we need a group ...
See full reviewDirector
1.7805125862037 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property report not just an OTA report. In addition, as we have 4 properties on SiteMinder we need a group report that uses the information that is in the insights, however grouped on one page for the group. you used to have this in the Channel Yield report in the old ...
See full reviewDirector
1.7805125863426 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...
See full reviewDirector
1.7805125864748 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...
See full reviewDirector
1.7805125866013 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property ...
See full reviewDirector
1.7805125867294 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal ...
See full reviewResident Manager
1.7805125868541 months ago
Verified
... Booking engin and Channel Manager are Easy and user friendly system with great support. Information are useful for operation. Account owner is fast and helpful. ...
See full reviewResident Manager
1.7805125869799 months ago
Verified
... Overall is good and useful for us. Need customed features for booking engine and future products. That would be great. ...
See full reviewResident Manager
1.7805125871132 months ago
Verified
... Overall is good and useful for us. Need customed features for booking engine and future products. That would be great. ...
See full reviewFront office coordinator
1.7805125872431 months ago
Verified
... If I were to offer any suggestion, it would be to continue upholding the high standards already in place while actively seeking feedback for ongoing improvement. ...
See full reviewAssistant manager
1.7805125873723 months ago
Verified
... To include BnB management module between owner and host in the system for add on value for co host company. ...
See full reviewCounter
1.7805125874996 months ago
Verified
... Quickly and accurately compile order information from each platform and update statistics. Simple and clear usage, all great! ...
See full reviewEcommerce Associate
1.7805125876284 months ago
Verified
... Seamless connectivity during mapping process from PMS to siteminder and continue to distribute to OTA channel. And they provide a simple and compact of grafic visual or insight data, so make it ...
See full reviewEcommerce Associate
1.7805125877599 months ago
Verified
... Seamless connectivity during mapping process from PMS to siteminder and continue to distribute to OTA channel. And they provide a simple and compact of grafic visual or insight data, so make it ...
See full reviewEcommerce Associate
1.780512587892 months ago
Verified
... Seamless connectivity during mapping process from PMS to siteminder and continue to distribute to OTA channel. And they provide a simple and compact of grafic visual or insight data, so make it ...
See full reviewMarketig
1.7805125880197 months ago
Verified
... It is a little bit difficult to add direct booking rates. The other functions are suitable and useful. Thank you. ...
See full reviewMarketig
1.780512588147 months ago
Verified
... We can upsell for direct booking through the booking engine and demand plus with more revenue. The Channel Manager is a friendly user. Useful reporting, Easy distribution. ...
See full reviewDirector of Revenue
1.7805125882717 months ago
Verified
... If system can increase number of room x rate plan limitation, it would be very helpful so we can consider using the system on more segment. ...
See full reviewDirector of Revenue
1.7805125883976 months ago
Verified
... I like system with easy set up, has less system error, very functional and many channels available to map so it is very convenience for us. ...
See full reviewDirector of Revenue
1.7805125885204 months ago
Verified
... I like system with easy set up, has less system error, very functional and many channels available to map so it is very convenience for us. ...
See full reviewRevenue Manager
1.7805125886522 months ago
Verified
... SiteMinder has been an essential platform in managing distribution channels and streamlining our booking processes. Its user-friendly interface and reliable connectivity have positively impacted our revenue management and daily operations. However, there are a few areas where SiteMinder could improve: - Enhanced ...
See full reviewHotel Manager
1.7805125887787 months ago
Verified
... We use SiteMinder as our channel managers which is easy to use with always support 24 hours if you needs. Only one click then you know where the booking came from. No need to log in on each extranet. ...
See full reviewGeneral Manager
1.7805125889027 months ago
Verified
... 1. User friendly 2. One stop action 3. Reporting clearly 4. Useful channel manager program 5. Reliable result 6. Alternative product for selection. ...
See full reviewExecutive Assistant Manager
1.7482545245057 months ago
Verified
... None i could think of and just continue a fast services. make a more easy way to communicate and contact. ...
See full reviewExecutive Assistant Manager
1.74825452463 months ago
Verified
... Easy to use and able to update on time without any delays. Increasing the number of site Driving more direct bookings. ...
See full reviewAssistant Revenue Manager, Revenue Analysis
1.6514803312093 months ago
Verified
... The interface and setup is user friendly, the customer support is responsive and the dashboard is useful for a quick view of the performance. ...
See full reviewAssistant Revenue Manager, Revenue Analysis
1.6514803313392 months ago
Verified
... The interface and setup is user friendly, the customer support is responsive and the dashboard is useful for a quick view of the performance. ...
See full reviewMarketing
1.6514803314639 months ago
Verified
... If I were to offer any suggestion, it would be to continue upholding the high standards already in place while actively seeking feedback for ongoing improvement. ...
See full revieweCommerce and Distribution Executive
1.6514803317096 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514803318365 months ago
Verified
... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...
See full revieweCommerce and Distribution Executive
1.6514803319605 months ago
Verified
... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...
See full revieweCommerce and Distribution Executive
1.6514803320912 months ago
Verified
... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...
See full revieweCommerce and Distribution Executive
1.6514803322204 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514803323466 months ago
Verified
... Stop Sell Reports ...
See full revieweCommerce and Distribution Executive
1.6514803324742 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514803326016 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514803327397 months ago
Verified
... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...
See full revieweCommerce and Distribution Executive
1.6514803328763 months ago
Verified
... Stop Sell Reports ...
See full revieweCommerce and Distribution Executive
1.6514803330197 months ago
Verified
... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...
See full revieweCommerce and Distribution Executive
1.6514803331437 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full reviewSuperiovisor - Ecommerce
1.651480333271 months ago
Verified
... We've been using SiteMinder for our property management, and it has truly transformed the way we handle reservations and connectivity with OTAs. The system is user-friendly, reliable, and highly ...
See full reviewSuperiovisor - Ecommerce
1.651480333399 months ago
Verified
... Can do mapping more than 1 rate plan in the same time. Disable OTAs rate plan automatically when the pricing setup incorrect. ...
See full reviewSenior Revenue and Distribution Manager
1.6514803335312 months ago
Verified
... Can download xml record by ourselves ...
See full reviewSenior Revenue and Distribution Manager
1.6514803336578 months ago
Verified
... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...
See full reviewSenior Revenue and Distribution Manager
1.6514803337851 months ago
Verified
... Can download xml record by ourselves ...
See full reviewSenior Revenue and Distribution Manager
1.6514803339102 months ago
Verified
... 1. One login can select all hotels 2. Easy to see booking details. 3. Can download xml record by oursleves ...
See full reviewSenior Revenue and Distribution Manager
1.6514803340371 months ago
Verified
... No. Already many OTAs can be connected and user friendly. Easy to see booking details and can sort whatever I want to see. ...
See full reviewRevenue Manager
1.6514803341708 months ago
Verified
... Reporting Simplify the Dashboard: Some users may find the dashboard overwhelming due to the large volume of information. Simplifying and organizing it in a more intuitive manner with customizable ...
See full reviewAssistant E-Commerce Manager
1.6514803343022 months ago
Verified
... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...
See full reviewAssistant E-Commerce Manager
1.651480334425 months ago
Verified
... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...
See full reviewAssistant E-Commerce Manager
1.651480334549 months ago
Verified
... Personally, I think in my opinion siteminder Should have more ability to adjust rate based on intentory sold and occupancy occupied ...
See full reviewAssistant E-Commerce Manager
1.6514803346756 months ago
Verified
... Speed is what I like the most from Siteminder, However sometimes it slows because of an error occured in the reservation page ...
See full reviewAssistance E-commerce Manager
1.6514803348003 months ago
Verified
... SiteMinder App must to improve, it's very slow update and error every time I uses. The SiteMinder app needs improvement as everything is very slow to update and has errors every time it is used. ...
See full reviewAssistance E-commerce Manager
1.6514803349261 months ago
Verified
... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...
See full reviewAssistance E-commerce Manager
1.6514803350605 months ago
Verified
... SiteMinder App must to improve, it's very slow update and error every time I uses. The SiteMinder app needs improvement as everything is very slow to update and has errors every time it is used. ...
See full reviewAssistant Director of E-commerce
1.6514803351904 months ago
Verified
... Friendly interface and stabilize ! ...
See full reviewAssistant Director of E-commerce
1.6514803353192 months ago
Verified
... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...
See full reviewAssistant Director of E-commerce
1.6514803354447 months ago
Verified
... I would like to have more sortby function in Bulk update to be selected data to be updated and have override function to be override by room type in Channel Setting ...
See full reviewAssistant Director of E-commerce
1.6514803355705 months ago
Verified
... Friendly interface and stabilize ! ...
See full reviewAssistant Director of E-commerce
1.651480335709 months ago
Verified
... It was easy to update inventory and connect to channel all over the world. All information can be derived correctly and stability with less problems while using and connected. ...
See full reviewEcommerce
1.6514803358341 months ago
Verified
... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...
See full reviewEcommerce
1.6514803359588 months ago
Verified
... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...
See full reviewAssistant Manager Distribution Services
1.6514803360883 months ago
Verified
... 1. Platform is user friendly 2. Support team is fast to respond 3. Support all major channels required 4. Reliable ...
See full reviewAssistant Manager Distribution Services
1.6514803362168 months ago
Verified
... 1. Hotel content distribution that matches majority Channels requirement 2. Can automate reports for channel/rate plan list for easy tracking ...
See full reviewCluster Ecommerce Manager
1.6514803363482 months ago
Verified
... Not able to configure maximum release days in the rate as we have last minute rate plans / Not able to search for reservations if I select the range of more than 3 months. ...
See full reviewCluster Ecommerce Manager
1.6514803365016 months ago
Verified
... Not able to configure maximum release days in the rate as we have last minute rate plans / Not able to search for reservations if I select the range of more than 3 months. ...
See full reviewCluster Ecommerce Manager
1.6514803366353 months ago
Verified
... Not able to configure maximum release days in the rate as we have last minute rate plans / Not able to search for reservations if I select the range of more than 3 months. ...
See full reviewCluster Ecommerce Manager
1.6514803367608 months ago
Verified
... ARI management in 1 platform / Flexible rate plan and room type configuration / Supportive and responsive customer service team. ...
See full reviewAssistant Manager, Revenue Management
1.6514803368884 months ago
Verified
... SiteMinder can enhance its features by providing insights by promo code and group properties in one centralized location. Additionally, the ability to manage movable rate plans should be retained. ...
See full reviewAssistant Manager, Revenue Management
1.6514803370116 months ago
Verified
... 1)Direct Connection with Most OTAs: I can directly connect with most OTA channels without needing to wait for approval from the OTA or SiteMinder, and immediately map the rate plans in the extranet. 2)Comprehensive Reporting Insights ...
See full reviewAssistant Manager, Revenue Management
1.6514803371446 months ago
Verified
... SiteMinder can enhance its features by providing insights by promo code and group properties in one centralized location. Additionally, the ability to manage movable rate plans should be retained. ...
See full reviewVP
1.6514803372838 months ago
Verified
... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...
See full reviewVP
1.6514803374093 months ago
Verified
... No transactions based model as options for all products, should have more on mobile optimization on package deal and cross selling. ...
See full reviewCluster Manager UHG
1.5869642085047 months ago
Verified
... Easy to access and manage ...
See full reviewCluster Manager UHG
1.5869642086313 months ago
Verified
... I familiar with SiteMinder for long time. I think this help a lots, support my job and easy to manage with this Channel manager. ...
See full reviewAssistance Front Office Manager
1.586964208756 months ago
Verified
... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...
See full reviewAssistance Front Office Manager
1.5869642088881 months ago
Verified
... So far for us it is happy enough, no additional improved for us. If SiteMinder got PMS and POS system that will be ours first choice. ...
See full reviewAssistance Front Office Manager
1.5869642090248 months ago
Verified
... Fantastic Channel Managers system which make us easy. ...
See full reviewAssistance Front Office Manager
1.5869642091536 months ago
Verified
... It is easy to use on it, seldom got problem, Mr.Alvin give fully support and never feel annoying to help us. ...
See full reviewOffice Manager
1.5869642092846 months ago
Verified
... the better is service email as some time should be more clear on the message and should be only 1 person responsible for each company ...
See full reviewRevenue Management
1.5869642094108 months ago
Verified
... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...
See full reviewRevenue Management
1.5869642095389 months ago
Verified
... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...
See full reviewRevenue Management
1.5869642096808 months ago
Verified
... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...
See full reviewRevenue Management
1.5869642098059 months ago
Verified
... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...
See full reviewRevenue Management
1.5869642099306 months ago
Verified
... SiteMinder’s Channel Manager is trustworthy, the ARI update to connected channels is fast and Support is also very helpfuland respond is fast. ...
See full reviewRevenue Management
1.5869642100526 months ago
Verified
... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...
See full reviewRevenue Management
1.5869642101747 months ago
Verified
... report enhancement like historical or pace report by channel which also provide booking lead time, country and by room types ...
See full reviewmanager
1.5869642102987 months ago
Verified
... We had an error with an invoice, but the Site Minder team quickly fixed the problem. ...
See full reviewmanager
1.5869642104267 months ago
Verified
... We had an error with an invoice, but the Site Minder team quickly fixed the problem. ...
See full reviewmanager
1.5869642105518 months ago
Verified
... The only thing I can recommend is that the chats reach the mobile application so if I have to leave the computer I can follow up. ...
See full reviewDirector of sales and marketing
1.5547061461608 months ago
Verified
... An Essential Solution for Efficient Hotel Operations ...
See full reviewDirector of sales and marketing
1.5547061462847 months ago
Verified
... At Almanity Hoi An Resort & Spa, we’ve been using SiteMinder's solutions, and the experience has been outstanding. SiteMinder has significantly streamlined our channel management process, saving us time and minimizing errors when updating rates and availability across multiple OTAs simultaneously. The seamless integration with our PMS has ensured accurate data ...
See full reviewRevenue & E-commerce Officer
1.5547061464094 months ago
Verified
... Support team is helpful, especially Ms. Louise. She replied to our emails promptly. Easy to set up rates and what to appear on Booking Engine. ...
See full reviewRevenue & E-commerce Officer
1.5547061465319 months ago
Verified
... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...
See full reviewRevenue & E-commerce Officer
1.5547061466711 months ago
Verified
... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...
See full reviewRevenue & E-commerce Officer
1.5547061468156 months ago
Verified
... Rate multipliers should be more flexible for hotels to set, rather than just 1 or 2 decimal digits for Direct Bookings. When updating rates from Opera, some dates which we have closed promotion rate ...
See full reviewReservation Manger
1.5547061469486 months ago
Verified
... Distribution the rate ...
See full reviewReservation Manger
1.5547061470777 months ago
Verified
... 1. It would be good if we can set restriction through the channel manager. 2. Setting minimum rate, it seem the system not stable, we already set a minimum but still we can put rate lower than what ...
See full reviewReservation department
1.5224480826889 months ago
Verified
... 1) Optimization of serial connections on various OTA platform2) MIN STAY and MAX STAY cannot be set at the same time. ...
See full reviewReservation department
1.5224480828166 months ago
Verified
... 1) Optimization of serial connections on various OTA platform2) MIN STAY and MAX STAY cannot be set at the same time. ...
See full reviewAssistant Sales Manager
1.5224480829491 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewAssistant Manager
1.5224480830709 months ago
Verified
... I think everything are working well and good collaboration between Hotel and Support team. Smoothly services, quick response to all requirements. ...
See full reviewArea Director of Ecommerce and Distribution
1.5224480831967 months ago
Verified
... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...
See full reviewArea Director of Ecommerce and Distribution
1.5224480833244 months ago
Verified
... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...
See full reviewArea Director of Ecommerce and Distribution
1.5224480834532 months ago
Verified
... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...
See full reviewArea Director of Ecommerce and Distribution
1.5224480835835 months ago
Verified
... It’s hard to create lot of rate plans as per business needs. And support team should assist with update logs when required. ...
See full reviewArea Director of Ecommerce and Distribution
1.5224480837168 months ago
Verified
... User friendly, support team, system access, security, user tabs, corporate support, failure report structure, easy setup, security, support, clear insights. ...
See full reviewSales
1.5224480838437 months ago
Verified
... I use the Channel Manager system and haven’t encountered any major issues yet. Overall, it is still a high-quality Channel Manager. ...
See full reviewSales
1.5224480839688 months ago
Verified
... SiteMinder has been an excellent tool for optimizing our hotel’s online booking process. Its intuitive interface makes it easy to use, and the support team is always ready to assist. Highly ...
See full reviewFront Office Manager
1.5224480840976 months ago
Verified
... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...
See full reviewFront Office Manager
1.5224480842193 months ago
Verified
... I like using siteminder, it make me easy to do a work with room distribution to all the channels itself. The reporting also easy to understand and they provide metrix parameters. I use Meta search ...
See full reviewFront Office Manager
1.5224480843421 months ago
Verified
... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...
See full reviewEcommerce Manager
1.6192222780178 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewEcommerce Manager
1.6192222781444 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewEcommerce Manager
1.6192222782728 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewEcommerce Manager
1.6192222784032 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewEcommerce Manager
1.6192222785338 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewEcommerce Manager
1.6192222786746 months ago
Verified
... The features which I like most are Dashboard, rooms and rates and insights. Because all of them are helpful features. ...
See full reviewCluster e-commerce manager
1.6192222788034 months ago
Verified
... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...
See full reviewCluster e-commerce manager
1.6192222789322 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewCluster e-commerce manager
1.6192222790584 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewCluster e-commerce manager
1.6192222791865 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewCluster e-commerce manager
1.6192222793104 months ago
Verified
... It's responsive and real time updated ...
See full reviewCluster e-commerce manager
1.6192222794403 months ago
Verified
... Rate shopping tools, it's help hotel optimize pricing and connectivities more partners can be connected and user friendly, providing quick insight. ...
See full reviewCluster e-commerce manager
1.6192222795691 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewCluster e-commerce manager
1.6192222796965 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewCluster e-commerce manager
1.6192222798223 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewCluster e-commerce manager
1.6192222799518 months ago
Verified
... While effective the tools can be slow at times especially during hight demand period. Some times we find the price comparison limited and system occasionally lack in showing details competitors ...
See full reviewAsst. Sales Manager
1.6192222800818 months ago
Verified
... One stop service #conversion, #mobile, boost #revenue ...
See full reviewAsst. Sales Manager
1.6192222802199 months ago
Verified
... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...
See full reviewAsst. Sales Manager
1.6192222803442 months ago
Verified
... Use SiteMinder for 5 years and love it, easy to use. Have features that make easier for user to use the tools needed. ...
See full reviewSales Admin
1.6192222804686 months ago
Verified
... We use Channel Manager to improve our e-commerce management, and the analyze board of Channel Manager helps us to improve our business strategy and increase lots of production on each platforms! ...
See full reviewSales manager
1.6192222805918 months ago
Verified
... • Offering more customizable options for reports and analytics would make it even more useful for strategic planning. • Although the system is highly efficient, it cannot yet distribution the ...
See full reviewSales manager
1.6192222807172 months ago
Verified
... • The system seamlessly integrates the hotel’s PMS with multiple OTAs, ensuring real time booking and allotment management. • It reduces manual errors and simplifies the entire reservation process. • The centralized dashboard enhances efficiency, making it easier to monitor and manage bookings, ultimately improving ...
See full reviewSales manager
1.619222280843 months ago
Verified
... Efficient and Real-Time Booking Management Solution ...
See full reviewAssistant to Manager
1.6192222809752 months ago
Verified
... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...
See full reviewE commerce Manager
1.4901900230354 months ago
Verified
... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up ...
See full reviewE commerce Manager
1.4901900231635 months ago
Verified
... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up basic deals that would automatically be delivered to all OTAs, rather than having to create them individually on each platform. This improvement would save time and streamline our promotional ...
See full reviewE commerce Manager
1.4901900232885 months ago
Verified
... While SiteMinder offers a fantastic array of features, one area that could benefit from enhancement is the ability to create customized promotions. It would be incredibly helpful if we could set up ...
See full reviewReservation Supervisor
1.490190023414 months ago
Verified
... SiteMinder provided a great service and support, especially The Agent is communicative and Informative for any issue, resolved promptly. it was a pleasure for having a great experience with talked to ...
See full reviewReservation Supervisor
1.4901900235488 months ago
Verified
... I hope there will be an Additional tools to reach out such as WhatsApp. The feedback might be considered. Thank you. ...
See full reviewDirector
1.4901900236888 months ago
Verified
... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...
See full reviewDirector
1.4901900238292 months ago
Verified
... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...
See full reviewDirector
1.4901900239542 months ago
Verified
... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...
See full reviewDirector
1.4901900240797 months ago
Verified
... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...
See full reviewDirector
1.4901900242025 months ago
Verified
... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...
See full reviewDirector
1.4901900243291 months ago
Verified
... Reports with more graphics and more types of information, history of changes by user to verify what type of changes each user has made, especially at the reservation level. ...
See full reviewSenior Guest Service Supervisor
1.4579319599399 months ago
Verified
... The system is straight forward, you click what you are looking for and it appears. User friendly that even first time user can understand how the basic systems works. ...
See full reviewOwner
1.4579319600702 months ago
Verified
... SiteMinder is a one stop website for everything we need to manage our property as it connects to various channels and makes it easy on distribution rates and availability. It's hassle free and very easy to change things around. The mobile is app is also very handy. It connects to all booking engine and hence saves time and increase revenue to upsell our products. Messaging guests through text make it easy to communicate ...
See full reviewOwner
1.457931960199 months ago
Verified
... The website has seen a lot of improvements since we started using SiteMinder. It has become more user friendly. Perhaps I can suggest an option for other users within the same account who will have less ...
See full reviewGeneral Manager
1.425673895939 months ago
Verified
... Plus features, Support team, Training tools. The channel manager help us to plan ahead and create tariff plan and strategy accordingly. ...
See full reviewGeneral Manager
1.425673896079 months ago
Verified
... Demand Plus and Booking Engine, very productive tools to keep eye on Compset and Revenue tracking. ...
See full reviewEcommerce manager
1.4256738962067 months ago
Verified
... Agent have good communication and information regarding the problem hotel occurs, all good and can solved clear and easy to understand. ...
See full reviewRevenue Manager
1.4256738963344 months ago
Verified
... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...
See full reviewRevenue Manager
1.4256738964628 months ago
Verified
... Its practicality in the use of the tool, its authenticity and effectiveness, all the staff who worked on this are helpful and kind, their spirit of service is unique in all suppliers. ...
See full reviewChief Commercial Officer
1.3934158320811 months ago
Verified
... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. From Signing the contract to the go live, it has been a well-coordinated effort. Whenever there are any operational ...
See full reviewChief Commercial Officer
1.3934158322159 months ago
Verified
... Happy with the SiteMinder GDS ...
See full reviewChief Commercial Officer
1.3934158323555 months ago
Verified
... We have been working with the SiteMinder GDS and are happy with the support provided by the delivery teams. It has been a good working collaboration while we focus on growing our corporate business. ...
See full reviewRevenue Manager
1.3934158324866 months ago
Verified
... I was able to get a polite and prompt reply from Harvey, he was able to point me in the direction for a solution and It enabled me to proceed without delay. ...
See full reviewRevenue Manager
1.3934158326195 months ago
Verified
... Chat broad make it bigger. The chat record will be notified via email, when the user if leave the site. ...
See full reviewGM
1.3934158327472 months ago
Verified
... SiteMinder saves us time and helps prevent overbookings, while the support team is always quick to assist. Highly recommended for all hotels. ...
See full reviewGM
1.3934158328782 months ago
Verified
... SiteMinder saves us time and helps prevent overbookings, while the support team is always quick to assist. Highly recommended for all hotels. ...
See full reviewSales and Marketing Manager
1.3934158330137 months ago
Verified
... Problem less channel manager to optimize and manage your rates and inventory. ...
See full reviewSales and Marketing Manager
1.3934158331418 months ago
Verified
... Problem less channel manager to optimize and manage your rates and inventory. ...
See full reviewSales and Marketing Manager
1.3934158332702 months ago
Verified
... The new tool channel plus is an opportunity for hotels to sell their rooms with a lower commission. The channel plus tool needs to be developed to use immediately. ...
See full reviewSales and Marketing Manager
1.3934158333994 months ago
Verified
... The new tool channel plus is an opportunity for hotels to sell their rooms with a lower commission. The channel plus tool needs to be developed to use immediately. ...
See full reviewSales Manager
1.3934158335275 months ago
Verified
... It is very user friendly, very fast update as a real time, and very accuracy. Online support is also efficiency and prompt action. Anytime we have problem or questions then Online Support would ...
See full reviewSales Manager
1.3934158336589 months ago
Verified
... It would be great if SiteMinder could develop the application will the full functions so that the users could access and manage room and inventory anytime and anywhere which would be very convenience. ...
See full reviewE-Commerce manager
1.3934158337907 months ago
Verified
... Technology, connection to a large number of distribution channels, platform functionality, support for parameterization and for specific cases of possible errors. ...
See full reviewGroup Revenue and Distribution Manager
1.3934158339199 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934158340472 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934158341794 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.393415834313 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great ...
See full reviewGroup Revenue and Distribution Manager
1.3934158344482 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewGroup Revenue and Distribution Manager
1.3934158345945 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution ...
See full reviewGroup Revenue and Distribution Manager
1.3934158347297 months ago
Verified
... Booking Engine is simple, some enhancements would be great with some setup/config. But overall, Channel Manager is fantastic, the only thing I would suggest would be in the reporting and being able ...
See full reviewGroup Revenue and Distribution Manager
1.3934158348611 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my ...
See full reviewCEO
1.361157770491 months ago
Verified
... Streamlining our hotel operations with SiteMinder! Their user-friendly platform and exceptional support from Miss Kaew have made a real difference. Highly recommend! #HotelTech #SiteMinder ...
See full reviewSales & Revenue Manager
1.3611577706205 months ago
Verified
... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...
See full reviewSales & Revenue Manager
1.361157770756 months ago
Verified
... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...
See full reviewSales & Revenue Manager
1.361157770883 months ago
Verified
... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...
See full reviewSales & Revenue Manager
1.3611577710155 months ago
Verified
... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...
See full reviewSales & Revenue Manager
1.3611577711399 months ago
Verified
... All function are perfectly, only need improvement for market trend update, new opportunity to drive more production base on market demand. ...
See full reviewOnline Sales Manager
1.3611577712649 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.361157771393 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.361157771533 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.361157771682 months ago
Verified
... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...
See full reviewOnline Sales Manager
1.3611577718179 months ago
Verified
... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...
See full reviewOnline Sales Manager
1.3611577719411 months ago
Verified
... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...
See full reviewOnline Sales Manager
1.3611577720624 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.3611577721853 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.3611577723141 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.3611577724384 months ago
Verified
... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...
See full reviewOnline Sales Manager
1.361157772562 months ago
Verified
... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...
See full reviewSales Online Executive
1.3611577726856 months ago
Verified
... It's a channel manager that I use and can use in a very comprehensive way. ...
See full reviewSales Online Executive
1.3611577728073 months ago
Verified
... I really like all the functionality of SiteMinder. This channel manager make it easy to work with accurate pricing on all OTAs and the price mapping system is really good. ...
See full reviewOpera Cloud Education Specialist
1.3611577729323 months ago
Verified
... I think what can be improve is that siteminder should be able to take more restrictions from property management system. ...
See full reviewRevenue Manager
1.3611577730757 months ago
Verified
... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...
See full reviewRevenue Manager
1.361157773221 months ago
Verified
... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...
See full reviewRevenue Manager
1.3611577733565 months ago
Verified
... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...
See full reviewRevenue Manager
1.3611577734842 months ago
Verified
... We would like to have changing log for hotel to check, and summary report of number of bookings per OTAs, lead time of bookings, and cancellation ratio if possible. ...
See full reviewRevenue Manager
1.3611577736119 months ago
Verified
... 1. Convenience of rate mapping2. System connectivity 3. Customer support are always good and available 24 hours. 4. Can connect to many OTAs. ...
See full reviewRevenue analyst
1.3611577737567 months ago
Verified
... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...
See full reviewRevenue analyst
1.3611577738822 months ago
Verified
... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...
See full reviewRevenue analyst
1.3611577740095 months ago
Verified
... I like the Open/Close Channel feature for its flexibility and the insightful reports dashboard for providing clear and actionable data insights. ...
See full reviewCentral Systems
1.3611577741364 months ago
Verified
... SiteMinder is user friendly system as a Channel Manager, not much complicated to manage things in their environment, also can finds things easily. ...
See full reviewDOSM
1.3611577742652 months ago
Verified
... Bulk update is easy to control. Reservation possible check from book on and reservation date. Statistic report and mobile application are helpful. ...
See full reviewDOSM
1.3611577743911 months ago
Verified
... Bulk update is easy to control. Reservation possible check from book on and reservation date. Statistic report and mobile application are helpful. ...
See full reviewDOSM
1.3611577745281 months ago
Verified
... Channel manager cannot delete not activate agent is hard to manage. Reservation page is not fit in page. older version is better for viewer. ...
See full reviewE-Commerce Manager
1.3611577746498 months ago
Verified
... Supports seamless rate updates across multiple platforms. This will help in synchronizing rates and availability in real-time and Easy to connect. ...
See full reviewRegional Revenue Manager
1.3611577747696 months ago
Verified
... Smart Rate Channel Technology ...
See full reviewRegional Revenue Manager
1.3611577748947 months ago
Verified
... Smart Rate Channel Technology ...
See full reviewRegional Revenue Manager
1.3611577750243 months ago
Verified
... I've seen in the current market that there are a lot of integrative function tools in one platform for hoteliers. I truely believe Siteminder can be a successful platform at ease of use that ...
See full reviewRegional Revenue Manager
1.3611577751549 months ago
Verified
... What my team likes most is the tool is regared as powerful solution for my team and hotel partners in portfolio can easily simplify the operational procedure in updating rate and inventories etc, and importantly its insight supports team to well understand how hotel's business performs across each channel with accuracy in boosting the right ...
See full reviewFront Office Manager
1.3611577752871 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy to navigate, and the control ...
See full reviewFront Office Manager
1.3611577754185 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy to navigate, and the control features allow me to manage everything ...
See full reviewFront Office Manager
1.3611577755477 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...
See full reviewFront Office Manager
1.361157775675 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...
See full reviewE-Commerce Manager
1.3611577757986 months ago
Verified
... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...
See full reviewE-Commerce Manager
1.3611577759334 months ago
Verified
... Connectivity with Synxis (booking engine) - the MLOS restriction for property level is not properly work. We have to alternatively set the MLOS restriction once through Synxis, which cause double job. ...
See full reviewE-Commerce Manager
1.3611577760693 months ago
Verified
... Recommended channel manager ...
See full reviewFront office manager
1.3611577761921 months ago
Verified
... Adjusting the rate and allotment within the few minutes . ...
See full reviewFront office manager
1.3611577763165 months ago
Verified
... Adjusting the rate and allotment within the few minutes . ...
See full reviewFront office manager
1.3611577764378 months ago
Verified
... Adjusting the rate and allotment within the few minutes . ...
See full reviewFront office manager
1.3611577765618 months ago
Verified
... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...
See full reviewOwner
1.3611577766846 months ago
Verified
... SiteMinder keeps up with the latest trends in hospitality and tis is fed through their systems - so no improvements necessary. ...
See full reviewSales Executive OTA
1.361157776816 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewSales Executive OTA
1.3611577769396 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewSales Executive OTA
1.3611577770718 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading to issues with room ...
See full reviewSales Executive OTA
1.3611577772043 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewSales Executive OTA
1.3611577773327 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewSales Executive OTA
1.3611577774727 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewDirector comercial
1.3611577776665 months ago
Verified
... Little Hotelier has positioned itself as an accessible and user-friendly solution for small properties. However, despite its numerous features and focus on simplicity, the system has begun to lag ...
See full reviewGeneral Manager
1.3288997132904 months ago
Verified
... I use sitemider for 2 years and no problem. So I think it is good channel management tool when comparing with others choices. ...
See full reviewGeneral Manager
1.3288997134177 months ago
Verified
... Easy to use and understand, accurate and save time. It is very useful to manager and support for revenue management. ...
See full reviewDirector - Global App Projects
1.3288997135476 months ago
Verified
... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its user-friendly interface and robust analytics provide valuable insights, empowering hoteliers to make data-driven decisions to optimize occupancy and revenue. Additionally, the platform's flexibility and scalability ...
See full reviewDirector - Global App Projects
1.3288997136738 months ago
Verified
... What I like most about SiteMinder is its ability to seamlessly integrate with various distribution channels, making it incredibly efficient to manage hotel inventory and rates in real time. Its user-friendly interface and robust analytics provide valuable insights, empowering hoteliers to make data-driven decisions to optimize occupancy and revenue. Additionally, the platform's ...
See full reviewRevenue and Reservation Manager
1.3288997138131 months ago
Verified
... This is good software tool that helps hotel manage room inventory, rate, managing sales effectively across many online distribution channels. ...
See full reviewRevenue and Reservation Manager
1.3288997139371 months ago
Verified
... A good program has functionality ...
See full reviewGeneral Manager
1.3288997140651 months ago
Verified
... SiteMinder’s Channel Manager is an excellent tool for managing OTAs effectively. Its user-friendly design makes it easy to navigate, even for those without technical expertise. The platform simplifies the process of updating rate ...
See full reviewGeneral Manager
1.3288997141913 months ago
Verified
... SiteMinder’s Channel Manager is an excellent tool for managing OTAs effectively. Its user-friendly design makes it easy to navigate, even for those without technical expertise. The platform simplifies the process of updating rate ...
See full reviewDirector of Revenue Management, HQ
1.3288997143253 months ago
Verified
... Essential system for channel distribution ...
See full reviewDirector of Revenue Management, HQ
1.3288997144676 months ago
Verified
... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time updates and accurate data ...
See full reviewSales Manager
1.3288997145968 months ago
Verified
... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate ...
See full reviewSales Manager
1.3288997147267 months ago
Verified
... The use of the app allows us to quickly adjust room rates and availability, enabling swift responses. At this stage, INSIGHT, in the context of distribution across various OTAs, provides accurate ...
See full reviewSales Manager
1.3288997148507 months ago
Verified
... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...
See full reviewSales Manager
1.3288997149769 months ago
Verified
... If the time lag can be further optimized, it would be more beneficial for hotels like ours that heavily rely on OTAs. ...
See full reviewSenior Director of Distribution
1.3288997151004 months ago
Verified
... The new approach to work more on Multi Property Function and group level to manage with multiple hotels rather than individual one. ...
See full reviewSenior Director of Distribution
1.3288997152296 months ago
Verified
... Partnership with Siteminder ...
See full reviewSenior Director of Distribution
1.3288997153558 months ago
Verified
... The new approach to work more on Multi Property Function and group level to manage with multiple hotels rather than individual one. ...
See full reviewSenior Director of Distribution
1.3288997154828 months ago
Verified
... We have been working with Siteminder for the last 10 years and we have seen the evolution of their product and all the changes. For us, this meant to work with a partner that could adapt to our needs and that could offer us connectivity, technology and a great customer service and Sitemidner has met this. We really value their humane approach ...
See full reviewArea Ecom Director
1.3288997156071 months ago
Verified
... The reporting tools could be more customizable to meet specific business needs. Integration with some niche OTAs and local payment gateways would enhance its global usability. Loading times for ...
See full reviewArea Ecom Director
1.3288997157307 months ago
Verified
... SiteMinder simplifies managing multiple OTA connections from one centralized platform, saving time and reducing manual errors. The real-time syncing of inventory and rates ensures accurate ...
See full reviewDirector of Revenue
1.3288997158569 months ago
Verified
... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...
See full reviewDirector of Revenue
1.3288997159939 months ago
Verified
... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...
See full reviewDirector of Revenue
1.328899716119 months ago
Verified
... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...
See full reviewDirector of Revenue
1.3288997162422 months ago
Verified
... Steminder is the most easier using channel managers system. It is user friendly and easier to understand on the setup without trouble. ...
See full reviewGeneral Manager
1.3288997163676 months ago
Verified
... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...
See full reviewGeneral Manager
1.3288997164934 months ago
Verified
... Configuration shoud be easier to manage by oneself. Connectivity should be more consistent via mobile access. Local staff support hours should be 24 hours. Staff knowledge to support for technical ...
See full reviewGeneral Manager
1.3288997166211 months ago
Verified
... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...
See full reviewGeneral Manager
1.3288997167566 months ago
Verified
... The system and website design are friendly to use. It's also easy to manage. There is only the configuration that is quite complicated. ...
See full reviewE-Commerce Manager
1.3288997168877 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that simplifies managing online hotel distribution channels. The real-time updates ensure that inventory and rates are always accurate across all connected OTAs, which saves a lot of time and prevents overbooking ...
See full reviewSenior Distribution Sales Manager
1.3288997170176 months ago
Verified
... There are a couple of areas where improvements could make the system even better. For instance, allowing specific hotel admins to repush ARI (Availability, Rates, and Inventory) directly to channels ...
See full reviewSenior Distribution Sales Manager
1.3288997171461 months ago
Verified
... There are a couple of areas where improvements could make the system even better. For instance, allowing specific hotel admins to repush ARI (Availability, Rates, and Inventory) directly to channels ...
See full reviewAsst Distributions Manager
1.3288997172708 months ago
Verified
... Best Channel Manager for Flexibility ...
See full reviewAsst Distributions Manager
1.3288997174044 months ago
Verified
... Best Channel Manager for Flexibility ...
See full reviewAsst Distributions Manager
1.3288997175351 months ago
Verified
... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...
See full reviewAsst Distributions Manager
1.3288997176665 months ago
Verified
... New platform requires mandatory areas not applicable for those using only the channel manager, this gives us more fields to update and longer time to setup ...
See full reviewAsst Distributions Manager
1.3288997177931 months ago
Verified
... New platform requires mandatory areas not applicable for those using only the channel manager, this gives us more fields to update and longer time to setup ...
See full reviewAsst Distributions Manager
1.32889971792 months ago
Verified
... Efficient and knowledegable support team, great coordination and assistance on escalated issues, flexibility in using the platform tailoring to our needs ...
See full reviewAsst Distributions Manager
1.3288997180485 months ago
Verified
... Best Channel Manager for Flexibility ...
See full reviewRevenue Management
1.3288997181791 months ago
Verified
... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...
See full reviewRevenue Management
1.3288997183057 months ago
Verified
... User experience for Channel Managers system ...
See full reviewGeneral Manager
1.3288997184304 months ago
Verified
... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...
See full reviewVP Commercial Strategy
1.3288997185555 months ago
Verified
... We'd love to see more automation on the mapping and connectivity (rate plans and room types). It is the most tedious job on a channel manager. Having more capabilities of feeding the content to OTAs ...
See full reviewDirector of Data Analytics
1.3288997186832 months ago
Verified
... Rate mapping function can be improved to minimize work load. Currently, it has to be mapped by room type and rate plan. It would be great if we can simplify this or make it easier. There should be a reporting function for group ...
See full reviewVP, Revenue and ECommerce
1.3288997188082 months ago
Verified
... Ever reliable and most easy to use Channel Manager ...
See full reviewVP, Revenue and ECommerce
1.3288997189445 months ago
Verified
... The insights tool is great and is used by us almost all the time. The team loves it especially as even a new member can easily manage learning it in a week ...
See full reviewVP, Revenue and ECommerce
1.3288997190715 months ago
Verified
... The insights tool is great and is used by us almost all the time. The team loves it especially as even a new member can easily manage learning it in a week ...
See full reviewDistribution & Commercial System Executive
1.3288997191995 months ago
Verified
... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation ...
See full reviewGeneral Manager
1.3288997193384 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates with other tools and platforms, making it a powerful all-in-one solution for managing our property. Whether you're a small independent operator or managing a larger portfolio, this platform offers a level of reliability and efficiency that’s hard to match. Truly a hassle ...
See full reviewGeneral Manager
1.3288997195236 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates with other tools and platforms, making it a powerful ...
See full reviewGeneral Manager
1.3288997197786 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the ...
See full reviewGeneral Manager
1.3288997200347 months ago
Verified
... While SiteMinder is a phenomenal platform, there are a couple of areas that, if improved, could make it even more powerful. For example, having the ability to manage all channel messages directly within the platform—or at least receive email notifications with the text of messages that can be replied to by email—would be a fantastic add ...
See full reviewGeneral Manager
1.3288997202699 months ago
Verified
... While SiteMinder is a phenomenal platform, there are a couple of areas that, if improved, could make it even more powerful. For example, having the ability to manage all channel messages directly within the platform—or at least receive email notifications with the text of messages that can be replied to by email—would be a fantastic addition. This would allow for seamless communication across platforms like Booking.com or others without needing to switch between systems. The potential for such a feature is exciting, as it would elevate SiteMinder from a channel manager to an all-encompassing communication hub. Another enhancement that could be beneficial is the ability to import ...
See full reviewGeneral Manager
1.3288997204977 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real ...
See full reviewGeneral Manager
1.328899720709 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channel ...
See full reviewRevenue Analyst
1.3288997209117 months ago
Verified
... SiteMinder provides great reports with insights from OTAs, which are important for users to analyze and make informed, data-driven decisions. ...
See full revieweCommerce and Distribution Manager
1.328899721113 months ago
Verified
... Innovative Channel Manager ...
See full revieweCommerce and Distribution Manager
1.3288997213277 months ago
Verified
... Innovative Channel Manager ...
See full revieweCommerce and Distribution Manager
1.3288997215296 months ago
Verified
... Siteminder provides a user-friendly channel management interface allowing for a centralised online distribution to all channels. The intergration to multiple channels (OTAs and other distribution channels) help to optimize visibility and reach. The real-time updates ensure our rates and availability are always up-to-date, preventing overbookings. The reporting and insights tools provide in-depth analysis into the booking data, allowing to track the performance ...
See full revieweCommerce and Distribution Manager
1.3288997217369 months ago
Verified
... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved response times from customer service would be appreciated. Allowing for a single-view of the calendar/inventory especially related to stop ...
See full revieweCommerce and Distribution Manager
1.3288997219553 months ago
Verified
... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved response times from customer service would be appreciated. Allowing for a single-view of the calendar ...
See full reviewRevenue Manger
1.3288997223865 months ago
Verified
... Dynamic pricing function can be useful nowadays specially if revenue management systems are not in your budget. Some competitors are offering this already at lower MRF. ...
See full reviewE-commerce
1.3288997225926 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewE-commerce
1.3288997228062 months ago
Verified
... Account very helpful hotel and support hotel a lot function for increase revenue to yield rate or update allotment for all online travel agent,can request train with system every time. "Site Minder ...
See full reviewReservation and Revenue Manager
1.3288997230059 months ago
Verified
... Functional and Suppo ...
See full reviewReservation and Revenue Manager
1.3288997232068 months ago
Verified
... Functional and Suppo ...
See full reviewB2B Online Assistant Sales Manager
1.3288997234136 months ago
Verified
... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...
See full reviewB2B Online Assistant Sales Manager
1.328899723632 months ago
Verified
... Promotional functions such as Minimum night, Early Bird, Free Night and Package or functions to update the cancellation policy. ...
See full reviewB2B Online Assistant Sales Manager
1.3288997238478 months ago
Verified
... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...
See full reviewB2B Online Assistant Sales Manager
1.3288997240438 months ago
Verified
... Promotional functions such as Minimum night, Early Bird, Free Night and Package or functions to update the cancellation policy. ...
See full reviewB2B Online Assistant Sales Manager
1.3288997242634 months ago
Verified
... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...
See full reviewB2B Online Assistant Sales Manager
1.328899724471 months ago
Verified
... The Channel Manager can connected to many providers, It has functions that are easy to use and convenient. ...
See full reviewReservation Manager
1.3288997246856 months ago
Verified
... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...
See full reviewReservation Manager
1.328899724907 months ago
Verified
... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...
See full reviewReservation Manager
1.3288997251139 months ago
Verified
... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...
See full reviewReservation Manager
1.3288997253495 months ago
Verified
... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...
See full reviewReservation Manager
1.3288997255914 months ago
Verified
... SiteMinder ensures high security for authentication by using multi-factor authentication (MFA), which can include a combination of a password and other authentication methods, such as codes sent to a ...
See full reviewReservation Manager
1.3288997258188 months ago
Verified
... Simple set up, easy to use extranet and quick respond from support & market manager. Will recommend to my other revenue and reservation colleague. ...
See full reviewReservation Manager
1.3288997260506 months ago
Verified
... nothing, everything is up to my satisfaction. keep it up & more enhancement in future to make our job easier. Thank you! ...
See full reviewRevenue and Distribution Manager Asia
1.3288997262821 months ago
Verified
... Siteminder makes managing hotel reservations and channel distribution incredibly easy with its intuitive interface. It saves time by automating updates across booking platforms, ensuring accurate ...
See full reviewRevenue and Distribution Manager Asia
1.3288997265199 months ago
Verified
... Siteminder makes managing hotel reservations and channel distribution incredibly easy with its intuitive interface. It saves time by automating updates across booking platforms, ensuring accurate inventory management and preventing ...
See full reviewRevenue and Distribution Manager Asia
1.3288997267432 months ago
Verified
... While the platform is excellent, the reporting tools could be more detailed and customizable to meet unique business needs. Additionally, faster customer support response times would enhance the ...
See full reviewVP, Revenue Performance
1.3288997269687 months ago
Verified
... Efficient and Reliable Channel Manager ...
See full reviewManaging Director
1.3288997272084 months ago
Verified
... Rate & distribution management at your finger ...
See full reviewManaging Director
1.3288997274466 months ago
Verified
... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield ...
See full reviewManaging Director
1.3288997276837 months ago
Verified
... For a medium size hotel (80 keys) SiteMinder Chanel Manager had enable us to manage our rates and availability across multiple OTAs and distribution channels. Apart from allowing us to easily perform inventory and yield managements, the system also improves work efficiency which allow us to lean up our workforce which is an essential ...
See full reviewManaging Director
1.3288997279275 months ago
Verified
... Rate & distribution management at your finger ...
See full reviewReveneu Manager
1.3288997281519 months ago
Verified
... System has a lag sometimes pulling inventory. Please do not put minimum words for feedback sometimes we don't have that much to say. ...
See full reviewHotel Manager
1.2966416638583 months ago
Verified
... The channel manager is very easy to use and understand. The most used function on the channel manager for me are the rate and availability part. The support team is also very professional. ...
See full reviewHotel Manager
1.29664166408 months ago
Verified
... The channel manager is very easy to use and understand. The most used function on the channel manager for me are the rate and availability part. The support team is also very professional. ...
See full reviewHead of Marketing
1.2966416643067 months ago
Verified
... More advanced features could be provided like rate parity and how direct brand could be supported more in terms of having the best rates always even though the B2B rates are low. ...
See full reviewRevenue and Reservation Manager
1.2966416645266 months ago
Verified
... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966416647588 months ago
Verified
... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966416650097 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated and is difficult to navigate. While the UI design is commendable, there are areas where improvements could be made, particularly in terms of functionality ...
See full reviewAssistant Revenue & Reservations Manager
1.2966416652531 months ago
Verified
... Guests' credit card details are distributed but cannot be printed out from your channel. It wastes our time to copy and paste to another program. ...
See full reviewEcommerce Manager
1.2966416655175 months ago
Verified
... 1. The insights report features may lack depth. Report tools should include more detailed data points, trends, and channel-specific performance analysis. 2. Faster Support Response Times, increase ...
See full reviewCorporate Director of Revenue
1.2966416657897 months ago
Verified
... Good and fast response from support team and easy to work with for the system wise compare with others system. ...
See full reviewCorporate Director of Revenue
1.2966416660447 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewCorporate Director of Revenue
1.2966416663008 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewCorporate Director of Revenue
1.2966416665647 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewCorporate Director of Revenue
1.2966416668141 months ago
Verified
... Good and fast response from support team and easy to work with for the system wise compare with others system. ...
See full reviewRevenue Manager
1.2966416670475 months ago
Verified
... Promotion Stay Pay to be available for all OTAs. Bulk update for rate override in certain period or room type for all OTAs. ...
See full reviewMs.
1.2966416672898 months ago
Verified
... Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details. ...
See full reviewFront office manager
1.2966416675455 months ago
Verified
... This tool helps me a lot to control rate and inventory for all channels and whole years and the program is stable, support team are great. ...
See full reviewCluster Director of Revenue
1.2966416678244 months ago
Verified
... Convenient channel mapping, quick interface or distribution and acurated rate multiple Efficient channel mapping, fast interface, precise rate multiplication for swift and accurate distribution. ...
See full reviewReservation Manager
1.2966416680638 months ago
Verified
... The Dashboard and the insight function. For example, I can easily check my top source market and can quickly take action to generate revenue. Overall SiteMinder stands out as an all in one solution ...
See full reviewHotel Manager
1.2966416683009 months ago
Verified
... We like the accurate of the system, never face the error during using period. ...
See full reviewReservation
1.2643836040214 months ago
Verified
... There are technical errors with bookings. Some OTAs doesn't link with group bookings. Example: Bookers booked 4 rooms but only 2 linked in the PMS system. Not sure if this is related with sync errors. ...
See full reviewGroup director of business development
1.2643836042805 months ago
Verified
... Flexible, can use anytime, update real time, quickly to do mapping, easy to add new channel and update to be live. ...
See full reviewCluster Ecommerce Manager
1.2643836045176 months ago
Verified
... 1. User friendly, It makes managing rates, availability, and reservations across multiple platforms really easy. 2. Customers Service 3. Report and Analysis, the insights help me make informed ...
See full reviewCluster Ecommerce Manager
1.2643836047939 months ago
Verified
... 1. Integration with Additional, actually they covers a lot, there are still some niche platforms that aren’t fully integrated, which can cause some manual work. 2. Mobile App Functionality, The mobile app is useful ...
See full reviewEcommerce
1.2643836050504 months ago
Verified
... if can upgrade to recheck rate loading before is more appreciated. Sometime we don't remember rate load for a past. ...
See full reviewEcommerce
1.2643836053398 months ago
Verified
... if can upgrade to recheck rate loading before is more appreciated. Sometime we don't remember rate load for a past. ...
See full reviewEcommerce
1.2643836055981 months ago
Verified
... Channel manager is friendly user, stable. Analytic report is useful for us. For new user this system is not expensive and reliable. ...
See full reviewEcommerce
1.264383605861 months ago
Verified
... if can upgrade to recheck rate loading before is more appreciated. Sometime we don't remember rate load for a past. ...
See full reviewEcommerce
1.264383606085 months ago
Verified
... Channel manager is friendly user, stable. Analytic report is useful for us. For new user this system is not expensive and reliable. ...
See full reviewE-commerce Supervisor
1.2643836063299 months ago
Verified
... 1. I would like 24/7 support in the Thai language. 2. I would like to see enhanced rate shopping functionality, such as offering more formats beyond just Primary and Secondary, or allowing the selection ...
See full reviewCluster E-commerce Manager
1.2321255420456 months ago
Verified
... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...
See full reviewCluster E-commerce Manager
1.2321255422719 months ago
Verified
... Friendly user ...
See full reviewCluster E-commerce Manager
1.2321255425056 months ago
Verified
... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...
See full reviewCluster E-commerce Manager
1.232125542749 months ago
Verified
... It would be great to include a “last-minute discount” feature. Similar to the lead time for advance purchase, so hotels can set discounts within a specific number of days to boost last-minute ...
See full reviewCluster E-commerce Manager
1.2321255429973 months ago
Verified
... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...
See full reviewCluster E-commerce Manager
1.2321255432426 months ago
Verified
... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...
See full reviewAssistant Manager for Online Distribution
0.97406102735663 months ago
Verified
... Distribution Friendly ...
See full reviewAssistant Manager for Online Distribution
0.97406102758177 months ago
Verified
... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...
See full reviewAssistant Manager for Online Distribution
0.97406102780653 months ago
Verified
... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: The interface is generally intuitive and user-friendly, making it easy to manage rates and inventory across multiple OTAs. Centralized Management ...
See full reviewAssistant Manager for Online Distribution
0.97406102805406 months ago
Verified
... Very easy to create rate plans for better distribution, the reporting is on point with the help of analytics. Highly recommended. Easy to connect any channel to optimize connectivity. Ease of Use: ...
See full reviewEcommerce
29.195891875266 days ago
Verified
... SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and provide real-time updates makes it a valuable tool for property managers looking to enhance ...
See full reviewAssistant Director or Revenue Management
25.195891881852 days ago
Verified
... Convenience in use and ease of understanding how to use the system. ...
See full reviewAssistant Director or Revenue Management
25.195891889248 days ago
Verified
... Easy and convenient to use, not complicated. It can support various types of usage. There is nothing more to add at the moment, but I have to write more because your message does not support messages ...
See full reviewUser Interface
Functional
Hoteliers often commend SiteMinder's Channel Manager for its user interface, emphasizing its modern, clean, and visually appealing design that enhances ease of navigation. The platform's intuitive layout makes it accessible for first-time users without requiring extensive training. Users appreciate the seamless experience across devices, including mobile compatibility, as well as the system's quick responsiveness, which minimizes lag. While it appears that customization options for dashboards and widgets might be limited, the clarity of information displayed, including data, graphs, and key details, is frequently highlighted as being well-presented and easy to understand. Overall, the interface is seen as user-friendly, contributing to an efficient and smooth usage experience.
E-commerce Manager
13.264383672723 months ago
Verified
... SiteMinder reduces so much complexity for us and helps us optimize our business for growth. Without the channel manager, for instance, it would take around two hours per channel to input all our required seasonal rates and restrictions. So for six channels including Booking.com, Agoda, Expedia and more, it would take us 12 hours to ship new ...
See full reviewProperty Owner
13.264383672875 months ago
Verified
... The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates ...
See full reviewEcommerce
13.232125608496 months ago
Verified
... Very friendly system and very easy to operate compared to other channel managers. Make revenue growing up with distribution channel. ...
See full reviewEcommerce
13.232125608629 months ago
Verified
... Makes it very easy to do yielding and upload allotment work & load time very fast, mobile friendly app, easy to search booking, website very friendly, good design and always developing ...
See full reviewEcommerce Cluster
13.232125608756 months ago
Verified
... Makes it very easy to do yielding and upload allotment work & load time very fast , mobile friendly app , easy to search booking , website very friendly , Good design and always developing ...
See full reviewAsst. E-commerce Manager
13.232125608885 months ago
Verified
... - Show the preview of direct booking link in Demand Plus- In Insights, allow reporting to show the country that the channel receives the booking from ...
See full reviewEcommerce Manager
13.232125609025 months ago
Verified
... I have been using 3 different channel managers and no one can beat Siteminder, even one to one comparison. Easy to use, great UI/UX and the most important things it's quick update to the OTA ...
See full reviewDirector of Revenue
13.167609480124 months ago
Verified
... Distribution is easy with Siteminder ...
See full reviewGeneral Manager
13.135351415737 months ago
Verified
... Fast response, quick answer after what I was looking for. AJ helped very fast as always. Email sent to us very quick as well. ...
See full reviewGeneral Manager
13.135351415867 months ago
Verified
... To have an easier access for enquiries through the Siteminder dashboard to avoid making call or texting people. Howeverm replies were always fast. ...
See full reviewGeneral Manager
13.070835286965 months ago
Verified
... All good, send more people and we will be happy to host them, as we aim to make sure everyone has a nice experience ...
See full reviewEcommerce Manager
12.780512706448 months ago
Verified
... Nothing for now, Everything is good enough. Sometimes once we have problem with overbook, it's quite hard to check Log XML, in order for us to check. ...
See full reviewRevenue Manager
6.4256739969112 months ago
Verified
... Chatbot within SiteMinder Channel Manager ...
See full reviewHospitality Ecommerce Consultant
6.4256739970423 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple online travel agencies (OTAs) and booking channels from a single dashboard. The real-time synchronization ensures that information is always up ...
See full reviewHospitality Ecommerce Consultant
6.42567399717 months ago
Verified
... Siteminder is the best channel manager that we have tested and used extensively with all our clients and they all show a high degree of satisfaction. ...
See full reviewHospitality Ecommerce Consultant
6.4256739972995 months ago
Verified
... However, there are areas for improvement. For instance, In the INVENTORY tab, scrolling down through all the rates and then scrolling back up can be quite cumbersome and time-consuming. Adding a "Go ...
See full reviewHospitality Ecommerce Consultant
6.425673997432 months ago
Verified
... In my opinion: SiteMinder is a powerful and versatile hotel management solution designed to streamline the online distribution and booking processes for hotels of all sizes. The platform stands out for its user-friendly interface, comprehensive features, and robust connectivity options, making it an indispensable tool for hoteliers aiming to maximize their online presence and revenue. One of the key strengths of SiteMinder is its Channel Manager. This tool allows hoteliers to manage room rates, availability, and bookings across multiple ...
See full reviewE-commerce & Sales Executive
6.135351416928 months ago
Verified
... Small improvement with the mobile apps (sometimes slow reload) and minimize the click button would be so helpful for the property with a lot of room categories. ...
See full review
5.7159965783542 months ago
Verified
... One area for improvement is the change logs. More detailed and accessible logs would help users keep track of updates and modifications more effectively. ...
See full reviewSALES DEPARTMENT
5.6514804494486 months ago
Verified
... Speed and usability of the system. Customer service and speed in response and incident management. Ease of connecting. ...
See full reviewSALES DEPARTMENT
5.6514804495781 months ago
Verified
... I consider it to be a very complete system, it allows you to connect easily and is very intuitive. I don't think there is much to improve. ...
See full reviewITM and Revenue Manager
4.5547062561526 months ago
Verified
... I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy. ...
See full reviewGeneral manager
4.4256739982154 months ago
Verified
... Site is easy to use and user friendly. Onboarding team were very helpful and after support is also helpful. Bookings integrate well with PMS. ...
See full reviewrevenue dept
4.3288998047988 months ago
Verified
... I hope there is a Chinese interface option for the operation. Only in this way can we operate accurately and achieve maximum results. ...
See full reviewHotel operations and event manager
4.3288998049324 months ago
Verified
... We sometimes have issues with rate delivery and channel connection. The rate plan management and connectivities are not the easiest to manage for an unexpierienced person ...
See full reviewdirector
4.328899805059 months ago
Verified
... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...
See full reviewdirector
4.3288998051848 months ago
Verified
... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...
See full reviewdirector
4.328899805311 months ago
Verified
... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...
See full reviewdirector
4.3288998054413 months ago
Verified
... Perhaps the display of minimum stays and other restrictions applied, since right now it is a bit confusing to make that query. ...
See full reviewGeneral Manager
4.3288998055802 months ago
Verified
... We were able to easily control inventory distribution over a myriad of channels, plus grow direct bookings with the booking engine; reporting is clear and tools easy to use. The linking of the guest ...
See full reviewgerente
4.3288998057127 months ago
Verified
... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The ...
See full reviewgerente
4.3288998058412 months ago
Verified
... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The booking engine could be more flexible, since in some cases it does not allow changes and since it is an additional feature of the hotel pages, it must comply with certain policies. I think that the reservations ...
See full reviewgerente
4.3288998059704 months ago
Verified
... The start of implementation has many gaps, which does not help the flow of training, and one ends up learning the system the hard way. I think the idea is for it to be as smooth as posible. The booking engine could be more flexible, since in some cases it does not allow changes and since it is an additional feature of the hotel pages, it must comply with certain policies. I think that the reservations tab could be changed, since you cannot see everything without moving it. Sometimes we are in a hurry and we need to check and filter and move, which should not be the case. We work in an industry that is always moving, which means that we must have tools that make it easier for us. There should also be something on the home ...
See full review
4.2966417415819 months ago
Verified
... Better integration of Extras with Mews. These only come through as a single average gross-up of the nightly rate. I'm not sure if this is due to a Mews limitation. ...
See full reviewPA of RM
4.2966417417062 months ago
Verified
... I am very impressed with the service, advice, and support provided. The staff were polite and followed up on the case until everything was completed. The tools on the website are also very ...
See full reviewAssistant Managing Director
4.2966417418418 months ago
Verified
... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are not fond of the current notification reminders for the minimum rate and believe reverting to the previous version, which featured ...
See full reviewAssistant Managing Director
4.296641741971 months ago
Verified
... It would greatly enhance the platform if SiteMinder could integrate with Thai banks' payment gateways, such as Kbank, to improve payment processing in the Booking Engine system. Additionally, we are not fond of the current notification reminders for the minimum rate and believe reverting to the previous version, which featured a red color ...
See full reviewGeneral Manager
4.2966417420964 months ago
Verified
... Nice and easy to use. Set out of rates and room easy to action. Reporting very easy to understand and action. ...
See full reviewE-Commerce
4.2643836777102 months ago
Verified
... Easy to manage the rates and inventory. And the system is stable when we use the programe and many company for connectivity. ...
See full reviewSenior Sales Manager
4.1998675489359 months ago
Verified
... User friendly and simply to use templates and platform for website design. Easy to use channel managers and booking engine. ...
See full reviewRooms Division Manager
4.19986754907 months ago
Verified
... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...
See full reviewRooms Division Manager
4.1998675491928 months ago
Verified
... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...
See full reviewRooms Division Manager
4.1998675493186 months ago
Verified
... I really appreciate how intuitive SiteMinder is. It simplifies everything, making the platform easy to navigate and manage without much hassle. ...
See full reviewAssistant Revenue Manager
4.1353514204114 months ago
Verified
... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...
See full reviewAssistant Revenue Manager
4.1353514205376 months ago
Verified
... I believe one small change to the distribution page will be better. 1. It's not easy to select all the rate plans I need, clicking one by one is taking too much time. ...
See full reviewMarketing Manager
4.1353514206631 months ago
Verified
... Ability set our own colors in inventory when rooms sold out we would get alert. Replenish inventory feature be nice. ...
See full reviewDirector of Operations
4.1030933562851 months ago
Verified
... Reliable system which is easy to use, some great functionality to allow flexibility in setting up different rate plans and packages on the booking engine to increase revenue and upsell opportunities. ...
See full reviewIT Support
4.1030933565431 months ago
Verified
... Ease of use, intuitive interface and very excellent UI. Support is also great and I love the insights page. I'd love though an improved and a more advanced insights page for those of us running ...
See full reviewSystems and Connectivity Manager
4.103093356673 months ago
Verified
... Ease of service, speedy response from agent, was able to complete request immediately after my first initial statement of the issue ...
See full review
4.1030933568007 months ago
Verified
... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout ...
See full review
4.1030933569459 months ago
Verified
... While this software is outstanding in many ways, there is always room for improvement. On a day-to-day basis we find small details that could help further to a smoother operation. Structural details such as the layout of customer payment information, name of the booking source from different internal booking engines, more dynamic management of emails ...
See full reviewCeo Hotel Solutions
4.1030933570733 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales strategy, providing a comprehensive platform that boosts conversion and improves the distribution of our rooms across multiple online sales channels. With its use, we have seen clear growth in our performance metrics and overall guest satisfaction. What I really love about SiteMinder is how easy and intuitive the platform is to use. The entire management process is simple, saving time and hassle. The end-customer experience is also excellent, which reinforces guest satisfaction from the moment of booking. Another aspect that I really like is the ability to customize the interface with colors and visual elements that reflect the identity of our property. This ability to customize the design not only improves the aesthetic ...
See full reviewCeo Hotel Solutions
4.1030933572036 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional relevant information. Another suggestion is to incorporate more additional products or services within the booking engine. Offering the ability to include add-ons such as welcome packs, excursions, spa treatments or room upgrades during the booking process would give customers more options to personalize their experience from the start, as well as being an opportunity to generate additional revenue for hotels. In terms of aesthetics and customization, it would be ideal if users could have more control to further customize the layouts of the booking engine. If you could adjust not only the colors, but also the fonts, layout of elements and other visual aspects, you could create an experience that is more consistent with the hotel’s brand identity. This would make the booking engine integrate more seamlessly with the website, providing a more engaging visual experience. Finally, it would be a great step forward to allow the inclusion of images in other formats, such as GIFs or short videos, within the booking engine. This would offer hotels the ability to highlight their facilities or services in a more dynamic ...
See full reviewCeo Hotel Solutions
4.1030933573346 months ago
Verified
... SiteMinder's booking engine and web integration are essential elements to optimize the direct marketing of any hotel property. Thanks to its intuitive and efficient system, we have managed to not only improve the customer experience when making their reservations, but also significantly increase conversion rates. Through SiteMinder's Channel Manager, we have been able to effectively distribute our offer across multiple channels in real time, allowing us to maintain centralized and up-to-date management of our rates and availability. This tool has allowed us to reach a greater number of potential customers, thus increasing our direct bookings and reducing dependence on third parties. In short, SiteMinder has become a key part of our sales strategy, providing a comprehensive platform that boosts conversion and improves the distribution of our rooms across multiple online sales channels. With its use, we have seen clear growth in our performance metrics and overall guest satisfaction. What I really love about SiteMinder is how easy and intuitive the platform is to use. The entire management process is simple, saving time and hassle. The end-customer experience is also excellent, which reinforces guest satisfaction from the moment of booking. Another aspect that I really like is the ability to customize ...
See full reviewCeo Hotel Solutions
4.1030933574664 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and popular platforms such as ePayco were accepted. This would provide users with greater flexibility and convenience when making their transactions, making the purchase process easier. Expanding these options would help to attract more customers, especially in markets where PayPal is not as common or accessible, which would increase conversion and customer satisfaction. In addition, I believe that it would be very beneficial to be able to integrate the Pop-Ups option into the booking engine. This functionality would allow personalized messages or special promotions to be displayed at key moments in the booking process, encouraging users to complete their purchase with exclusive offers or additional relevant information. Another suggestion is to incorporate more additional products or services within the booking engine. Offering the ability to include add-ons such as welcome packs, excursions, spa treatments or room upgrades during the booking process would give customers more options to personalize their experience from the start, as well as being an opportunity to generate additional revenue for hotels. In terms of aesthetics and customization, it would be ideal if users could have more control to further customize the layouts of the booking engine. If you could adjust not only the colors, but also the fonts, layout of elements and other visual aspects, you could create an experience that is more consistent with the hotel’s brand identity. This would make the booking engine integrate more seamlessly with the website, providing a more engaging visual experience. Finally, it would be a great step forward to allow the inclusion of images in other formats, such as GIFs or short videos, within the booking engine. This would offer hotels the ability to highlight their facilities or services in a more dynamic and visually striking way. Videos could give customers a more immersive experience, allowing them to see the facilities in action, which would increase the hotel’s appeal and improve conversion. In short, while SiteMinder is already a very valuable tool for hotel management, implementing these improvements would make its platform even more competitive and effective. The addition of a more diverse payment gateway, more advanced customization options, and the possibility of including multimedia ...
See full reviewCeo Hotel Solutions
4.1030933575982 months ago
Verified
... Although SiteMinder already offers a solid and efficient platform, there is always room for innovation and improvements that could further enhance its functionality. Some key recommendations could elevate the experience for both administrators and end users. One of the most important points where I think SiteMinder could improve is in the integration of a broader payment gateway. It would be ideal if, in addition to PayPal, other payment methods such as PSE, local credit cards and pop ...
See full reviewDirector Revenue Management
4.0708352933617 months ago
Verified
... The mapping part is very easy and it is super stable. I also love the fact that I make changes as I need without having to send emails / excels or pass it through support. ...
See full reviewDirector Revenue Management
4.0708352934942 months ago
Verified
... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low season. At this stage it is impossible to do it without disrupting the whole year structure. 2. I would love to have the Overrides setup only once and then attach them to various rate plans from a drop-down list. 3. this is maybe a quick fix, the calendar ...
See full reviewDirector Revenue Management
4.0708352936201 months ago
Verified
... 1. Rate plan Masters would be a super enhancement to have. So i could have Master 1 with SGL to DBL rate difference of 20 let's say and Master 2 with SGL rate = DBL rate which is really useful in low season. At this stage it is impossible to do it without disrupting the whole year structure. 2. I would love to have the Overrides setup only once and then attach ...
See full review
4.0708352937489 months ago
Verified
... Accessing and evaluating failed reservations. Improvement in quick fixes to correct multiple rate plans and room types available. Being able to navigate through multiple rate plans and room types with less ...
See full reviewReservations
3.9740611003371 months ago
Verified
... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...
See full reviewReservations
3.9740611004701 months ago
Verified
... The bot at the beginning was great maybe add a few more features. The payment details should at least be visible to us. ...
See full reviewChannel Distribution Supervisor
3.9418030360857 months ago
Verified
... I mainly use the Distribution interface, and after the system upgrade, I noticed that the system response is slower. Moreover, the already disconnected Rate Plans do not automatically display in red; ...
See full reviewRevenue Manager
3.9418030362115 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewRevenue Manager
3.9418030363377 months ago
Verified
... Updating channel restrictions and rates makes things extremely fast when you can do it in bulk I especially like the reporting and distribution. ...
See full reviewRevenue & Front Office Manager
3.9095449719463 months ago
Verified
... It would be great if the Insights menu could be developed further, maybe by adding an option to export data in table format. That way, aside from the charts, we can dive even deeper into the insights ...
See full reviewRevenue & Front Office Manager
3.9095449720759 months ago
Verified
... It would be great if the Insights menu could be developed further, maybe by adding an option to export data in table format. That way, aside from the charts, we can dive even deeper into the insights ...
See full reviewSenior Manager
3.9095449722047 months ago
Verified
... Clear and concise, easy to learn and navigate. ...
See full reviewSenior Manager
3.909544972329 months ago
Verified
... I would suggest that the channel manager, and corporate GDS support and language be more prominent and available for property owners to access. ...
See full reviewSenior Manager
3.9095449724522 months ago
Verified
... 24/7 support, manned by knowledgeable, friendly agents. Ease of use, simple to teach to teams. Would Highly recommend above others. ...
See full review
3.87728690833 months ago
Verified
... Very easy to log in to the Channel Manager. Everything we need is in front of us and It is so easy to swap between the Inventory and Reservations being the two main sections we use. ...
See full review
3.8772869084595 months ago
Verified
... Very easy to log in to the Channel Manager. Everything we need is in front of us and It is so easy to swap between the Inventory and Reservations being the two main sections we use. ...
See full reviewGerente de sistemas
3.8772869085909 months ago
Verified
... It is an easy-to-use system, friendly to the end user, therefore making learning easier. It is also very cutting-edge. ...
See full reviewDistribution Manager
3.7482546507889 months ago
Verified
... We hope there is available feature double enter discount available on the direct web. We want to apply this treatment for member benefits. ...
See full review
3.6837385218888 months ago
Verified
... We believe the reporting area can have more options. For instance, as far as under the Reservations section, possibly the default number of reservations shown can be more than 10 or automatically ...
See full reviewReception
3.6514804575119 months ago
Verified
... Quick, helpful response from the livechat. They sorted out the issue very quickly. I find the system easy o deal with. ...
See full reviewGeneral Manager
3.65148045764 months ago
Verified
... Very user friendly system.Gives fast and convenient control so that sales strategies are intuitive and immediate.The app gives a wide reach to several revenue sources whilst being affordable. The ...
See full reviewGeneral Manager
3.6514804577684 months ago
Verified
... It would be great to get a dummy preview of what a guest will experience once you have mapped your product. For example, what will a guest see, what information is being displayed to them. This would ...
See full reviewHotel & Marketing solutions
3.6514804578999 months ago
Verified
... The "Rooms and Rates" section; for the moment, it is necessary to take action on the rates one by one. It would be very practical to work through a "collective update" ...
See full reviewRevenue Manager
3.651480458035 months ago
Verified
... The Room Plan view, it's too big and the part on the left took too much space. Please make it able to display one month view in a nice one screen display. ...
See full reviewRevenue Manager
3.6514804581735 months ago
Verified
... The Room Plan view, it's too big and the part on the left took too much space. Please make it able to display one month view in a nice one screen display. ...
See full reviewRevenue Manager
3.6192223938116 months ago
Verified
... What I like most about Siteminder is that it is very easy to use, it does not require much intervention from the support area to use it, its connection is fast and its support is excellent. They add more connections and improve the interface ...
See full reviewHead of Distribution & Digital Marketing
3.5869643294318 months ago
Verified
... All is good to me when it comes to Channel Manager. Siteminder could improve more for the Direct Booking. I have some recommendations: Upgrade the front end design; Dedicated promotion function so ...
See full reviewAssistant Reservations Manager
3.4901901360137 months ago
Verified
... User Friendly Guide ...
See full reviewAssistant Reservations Manager
3.4901901361451 months ago
Verified
... I cannot think of anything for now since all of my concerns were being catered and resolved. Also very easy to use and explore. ...
See full reviewRevenue Manager
3.4901901362746 months ago
Verified
... I think it should be more obvious what the issue is on SiteMinder. For example there, i could not know what my issue was until she she solved it. ...
See full reviewRooms Management
3.4579320719045 months ago
Verified
... I find that the Channel Manager Platform is easy to navigate and has an ease of function. The Help Centre has update fixes to any issues I have encountered since I have taken over the platform. ...
See full reviewGerente de Mercadeo
3.4256740075217 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.4256740076564 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewGerente de Mercadeo
3.425674007786 months ago
Verified
... It is an easy-to-understand and manage platform. You can view various hotel projects, make comparisons, and view performance in real time. ...
See full reviewE-COMMERCE EXECUTIVE
3.3934159434009 months ago
Verified
... The Authentication Apps need to improve as it will take time topen and troublesome sometimes as it is not connected to our phone. ...
See full review
3.3934159435443 months ago
Verified
... The change from managing availability, rates and entering reservations automatically into the system after doing it manually for a long time is something that not only increases productivity but also ...
See full review
3.3934159436929 months ago
Verified
... We are a boutique hotel (16 rooms) and even so, I don't know what we would do without SiteMinder!! The channel managerworks perfectly, it's super convenient, easy to use and immediate. I have to add that SiteMinder's customer service is EXCEPTIONAL and the booking engine is incredibly easy to use as well, which is quite convenient to keep the website ...
See full reviewAccommodation Manager
3.361157879325 months ago
Verified
... All OTAs that we use can be linked with SiteMinder meaning that all receive the same availability and bookings drop into our PMS. The support team are quick and helpful, sorting out our problems (usually ...
See full reviewEcommerce
3.2321256213949 months ago
Verified
... Improve web/desktop interface, i need freeze save button to decrease mouse scrolling, - improve billing payment, i need local bank transfer to avoid the risk. ...
See full reviewSales and Marketing Manager
3.1676094925041 months ago
Verified
... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...
See full reviewSales and Marketing Manager
3.1676094926393 months ago
Verified
... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...
See full reviewOperations Manager
3.1676094927811 months ago
Verified
... The team at Siteminder are responsive and are quick to resolve important requests. We rely on Siteminder to manage our motel room Inventory across 16+ properties, and they do a great job without downtime. The staff are always willing to give time to go through important aspects for each of our properties and we utilize their experienced team to really drive additional distribution revenue through key channels in each market. They have a wide understanding of the Australian market making them the perfect Channel Manager to use for Australian properties. They have a modern ...
See full reviewE-commerce
3.1676094929152 months ago
Verified
... For the moment everything is perfect, perhaps adding more editing tools in the booking engine, more configuration options. ...
See full reviewChannel & Distribution Manager
3.1353514285293 months ago
Verified
... Simple to use and amazing tech support! ...
See full reviewrevenue manager
3.0385772351128 months ago
Verified
... What I like most is how educational it is for the human eye when making a reservation and how easy it is to configure. ...
See full reviewrevenue manager
3.0385772352416 months ago
Verified
... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...
See full reviewrevenue manager
3.0385772353793 months ago
Verified
... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...
See full reviewrevenue manager
3.0385772355216 months ago
Verified
... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...
See full reviewrevenue manager
3.0385772356649 months ago
Verified
... If perhaps later on I put the main banner bigger since a lot of space is lost with the photograph, greetings. ...
See full reviewFD
3.006319171278 months ago
Verified
... The easy way to manage the rates, setting up new rates by deriving from a base room rate. The initial setup is self-explanatory no needed of long trainings. On the new platform the Direct Booking ...
See full reviewRevenue analyst
2.9740611068862 months ago
Verified
... Maybe the options for the user to be able to edit the property code by themselves in the channel settings ...
See full reviewRevenue analyst
2.9740611070139 months ago
Verified
... Maybe the options for the user to be able to edit the property code by themselves in the channel settings ...
See full reviewHotel Operations Manager
2.909544978116 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements ...
See full reviewHotel Operations Manager
2.9095449782426 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user-friendly. It takes time to navigate, and the layout could be more intuitive, especially for managing multiple properties and channels efficiently. On the positive side, SiteMinder provides a solid channel manager with wide-reaching integrations, which is valuable for reaching a broader market. Demand Plus also helps drive visibility, though results vary depending on location and season. The customer service, however, has been a disappointment. There’s no dedicated account manager, which means that for any issue, you’re left calling support or opening a ticket. Unfortunately, these tickets are often delayed, with resolutions taking days, sometimes even longer. For us, this lack of responsiveness is a major drawback, as reliable support is essential in hospitality. In summary, SiteMinder has valuable tools for property management, but improvements in usability ...
See full reviewHotel Operations Manager
2.9095449783703 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is ...
See full reviewHotel Operations Manager
2.9095449784987 months ago
Verified
... We use SiteMinder’s channel manager, booking engine, and Demand Plus features, and while they offer essential functionalities, there are areas that could be improved. The platform interface is functional and covers all key tasks, but it isn’t very user ...
See full reviewHotel Operations Manager
2.9095449786294 months ago
Verified
... There are several areas where SiteMinder could enhance the user experience. First, the interface, while functional, could benefit from being more user-friendly. Streamlining the layout and improving navigation would save time and make day-to-day operations smoother, especially for clients managing multiple properties. Add ...
See full reviewRevenue
2.8127707852195 months ago
Verified
... Good grid where you can see at a glance the available units and associated rates and can distribute to multiple channels at the same time or create performance rules for only one of them. ...
See full reviewRevenue Specialist
2.7482546563194 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewRevenue Specialist
2.748254656449 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewRevenue Specialist
2.7482546565804 months ago
Verified
... The endless number of online travel agencies with which you can connect and collaborate, the simplicity of the platform's interface, although it is also very complete, and the speed and ...
See full reviewManager
2.7482546567107 months ago
Verified
... There are some of the things we can recommend like in Distribution and reservation the font can be tittle smaller so that we can verify the details without moving bar left to roght ...
See full reviewAssistant Director of Sales
2.7159965923208 months ago
Verified
... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...
See full reviewAssistant Director of Sales
2.7159965924533 months ago
Verified
... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...
See full reviewAssistant Director of Sales
2.7159965925818 months ago
Verified
... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...
See full reviewAssistant Director of Sales
2.715996592708 months ago
Verified
... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...
See full reviewAssistant Director of Sales
2.7159965928342 months ago
Verified
... Keep updating with more high end technology and upgrading reporting view dashboard with user friendly. ...
See full reviewEcommerce
2.715996592963 months ago
Verified
... The autonomy to make changes without technical support. Instead, the Manager himself can manage and change in the chat ...
See full reviewRevenue and Distribution Consultant
2.5869643350276 months ago
Verified
... To enhance the display of rates in the Distribution tab and align it with requirements, please consider the following suggestions: Display Rates Based on Rate Plan Setup: Rate Validity Period: Make sure that the system is configured to display rates according to the start and end dates defined in your rate plans. For example, if a rate plan ends on 30 November, this rate should be displayed clearly until that date and removed or marked as inactive thereafter. Visual ...
See full reviewRevenue and Distribution Consultant
2.5869643351732 months ago
Verified
... Centralized Distribution: A channel manager centralizes inventory distribution across multiple online platforms (OTAs), ensuring that all channels are synchronized and reducing the risk of overbookings. Real-Time Updates: It allows for real-time updates of rates ...
See full reviewReservation Supervisor
2.5869643353035 months ago
Verified
... The way to control the inventory and rate is very easy and comfortable, just change on SiteMinder then push to all the Channel. ...
See full reviewE-commerce manager
2.5869643354312 months ago
Verified
... Review from real user. ...
See full reviewE-commerce manager
2.5869643355604 months ago
Verified
... We need the messaging to show what is sent to OTAs as a success, not just to ensure that all updated statuses are correct. ...
See full reviewOnline Marketing Supervisor
2.5869643356877 months ago
Verified
... I try to download the application and use many times. Then I deleted. Should develop this app. to use many functions like Siteminder on PC as stable. Thanks. ...
See full reviewReservation Agent
2.5869643358113 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...
See full reviewReservation Agent
2.5869643359446 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...
See full reviewReservation Agent
2.5869643360678 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...
See full reviewReservation Agent
2.5869643361918 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward and the support team are fast. ...
See full reviewE-commerce Manager
2.586964336315 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their ...
See full reviewE-commerce Manager
2.5869643364441 months ago
Verified
... SiteMinder’s Channel Manager and Booking Engine have significantly increased my bookings year on year. The setup and usage were straightforward. I’ve been using SiteMinder, and I find their ...
See full reviewE Commerce Manager
2.5869643365886 months ago
Verified
... channel manager is seemless, 100% working all the time. customer service is always available. booking engine is easy to use. ...
See full reviewE Commerce Manager
2.5869643367174 months ago
Verified
... channel manager is seemless, 100% working all the time. customer service is always available. booking engine is easy to use. ...
See full reviewReservationa
2.5224482078159 months ago
Verified
... The customer information of some channels is incompletely presented and the chinese version of the operation interface is lacking. ...
See full reviewReservationa
2.5224482079473 months ago
Verified
... The customer information of some channels is incompletely presented and the chinese version of the operation interface is lacking. ...
See full reviewConsultant
2.5224482080772 months ago
Verified
... The only thing to be improved is I hoped when I adjusted the rate lower than the minimum restriction rate, it could turn with a big alert and stop the change in hte sytem instead of just amend with ...
See full reviewManager, Yield & Revenue
2.5224482082068 months ago
Verified
... 1. If can offer special prices or a bit lower the prices, it would be great. 2. Website design could a bit adjust for more attractive or more variety templates ...
See full reviewManager, Yield & Revenue
2.5224482083397 months ago
Verified
... Easy to use channel manager for controlling rates and availability of variety OTA ...
See full reviewDirector
2.52244820847 months ago
Verified
... Love the direct access and support given by Alvin, ease of reaching out to help enter and the user friendliness of the system and apps ...
See full reviewGeneral Manager
2.4901901440819 months ago
Verified
... Please create more options about promotion on booking engine (would be great can be create same as OTAs) will make it more convenient for the guests to book. ...
See full reviewDigital marketing Manager
2.4901901442115 months ago
Verified
... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...
See full reviewDigital marketing Manager
2.4901901443425 months ago
Verified
... Currently using Channel Managers, I have not found any disadvantages. However, the website is a bit difficult to edit and I would like to have a manual in Thai on how to embed the code into the ...
See full reviewSupervisor
2.4901901444706 months ago
Verified
... Rate below minimum rate shouldn't easy to save the file. It's Not okey just show the signal. Otherwise it should be Red color or big sign. ...
See full reviewSupervisor
2.490190144611 months ago
Verified
... Adjust room and rates quickly and saving more time. Easy to control all situations. Secondly, i love insights that make me easy to know each productions. ...
See full reviewSupervisor
2.4901901447401 months ago
Verified
... Rate below minimum rate shouldn't easy to save the file. It's Not okey just show the signal. Otherwise it should be Red color or big sign. ...
See full reviewSales Manager
2.490190144869 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSales Manager
2.4901901449981 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full reviewSales Manager
2.4901901451221 months ago
Verified
... Sometimes loading an error has occurred login page. #meta #demand #attract #meta #demand #attract #meta #demand #attract #meta #demand #demand ...
See full review
2.4901901452475 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish and polished, helping us to impress potential guests. Overall, SiteMinder’s tools have streamlined our operations, improved ...
See full review
2.4901901453861 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful ...
See full review
2.490190145513 months ago
Verified
... Since we started using SiteMinder’s software, our hotel operations and guest interactions have become much smoother and more efficient. The Channel Manager is highly customizable, and once set up, it saves a tremendous amount of time. With so many distribution channels to connect to, our reach has expanded significantly. The built-in statistics provide insightful indicators that help us make informed decisions to guide our business. Their booking engine is top-notch, with options to connect to SiteMinder’s payment processor or third-party options like PayPal, making the reservation process seamless. The Guest Communication Platform has also been invaluable. It offers extensive automation options, which have made guest communication faster and more convenient. We use it for both email and SMS communication, allowing us to reach guests in their preferred way. The platform includes a comprehensive guest directory that our visitors find extremely helpful. We’ve set up QR codes in every room, so guests can easily access the directory, where we provide essential information about their stay, including our services, local attractions, and restaurant recommendations. Additionally, the guest feedback and survey options have integrated well with TripAdvisor, leading to an increase in our online reviews. Finally, SiteMinder’s Website Builder has made it easy to maintain a beautiful and professional online presence. It’s simple to use, and our website now looks stylish ...
See full reviewCluster IT Manager
2.4579320811257 months ago
Verified
... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...
See full reviewCluster IT Manager
2.4579320813011 months ago
Verified
... - Wavinig setup fee makes the management decide to use SiteMinder. - for hotel reservation , on the reservation page, the room type and with with package, i need to rearrange the position manually. ...
See full reviewFD
2.4579320814423 months ago
Verified
... It would be very helpful if we could search reservations by cancellation date. Additionally, if the rate is set below the minimum rate, the system will display a notification, and the data cannot be ...
See full reviewGeneral Manager
2.4579320815954 months ago
Verified
... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...
See full reviewGeneral Manager
2.4579320817428 months ago
Verified
... Inventory module : The user can be restrict between room available and rate. Currently cannot separate. It would be great if you can do this. ...
See full reviewSale manager
2.4579320818716 months ago
Verified
... The system is very user friendly and comfortable to use it and recommend to each others. ...
See full reviewSale manager
2.457932081996 months ago
Verified
... The system is very user friendly and comfortable to use it and recommend to each others. ...
See full reviewDigital Marketing Manager
2.4579320821199 months ago
Verified
... Quick and able to manage OTAs easily What I like most about the SiteMinder system is its user-friendly interface and strong security features. It simplifies the management of hotel bookings and distribution channels, making it easy for users to navigate even with minimal ...
See full reviewManager
2.4579320822461 months ago
Verified
... There could be more flexibility in terms of managing the ARI on SiteMinder. Sometimes we may not want the updates from PMS to override the status we have set in SiteMinder. The field of Travel Agent ...
See full reviewDirector of Revenue Management
2.3934159533475 months ago
Verified
... Mapping can be time-consuming and somewhat cumbersome. We frequently receive notifications of channels being down (unknown if this is an issue with SiteMinder or the channel themselves). ...
See full reviewE-Commerce Manager
2.3611578889568 months ago
Verified
... I've had a great experience using Siteminder's platform.The Channel Manager is incredibly stable, and its simplicity makes it very easy to use whether you're a beginner or an experienced user. The integration with multiple channels works seamlessly, which saves a lot of time and effort.The Booking Engine design is also impressive ...
See full reviewDirector of Sales and Marketing
2.3611578890812 months ago
Verified
... SiteMinder stands out as a comprehensive, user-friendly tool that significantly streamlines online distribution and channel management for hospitality businesses. The platform has been a game-changer ...
See full reviewE-Marketing Manager
2.3611578892055 months ago
Verified
... The pricing increase should be informed user by call as well. Due to some user did not received the email ...
See full reviewSVP Business Development & Operations
2.3611578894687 months ago
Verified
... Super Stable Channel Manager & excellent customer support at all times. My team is very comfortable with the product for over ten years. ...
See full reviewDirector of Sales
2.361157889611 months ago
Verified
... SiteMinder provides a powerful solution for hospitality management with its user-friendly Booking Engine and efficient Channel Manager. ...
See full reviewAirbnb operator
2.3611578897566 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611578898824 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.3611578900101 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611578901359 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.361157890289 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewAirbnb operator
2.3611578904152 months ago
Verified
... Has improved my bookings from the OTAs, easy to adjust the pricings and allotments of my rooms. Connecting all the OTAs to the channel manager. And it also helps to boost my properties marketing and ...
See full reviewAirbnb operator
2.361157890544 months ago
Verified
... The mobile app can still be improved. Besides, the load time of the little hotelier website page is somehow slow, and needs to clear caches. Sometimes it will still have some minor errors between ...
See full reviewGM
2.3288998261574 months ago
Verified
... As with any system, there is always work to be done. I would love to see more around the reporting as our PMS can't always deliver what we need. ...
See full reviewFront Office Manager
2.3288998262892 months ago
Verified
... Maybe to improve the overall visibility of the web or introduce dark mode for someone like me whom doesn't like to look at plain white background for long hours. ...
See full reviewFront Office Manager
2.3288998264322 months ago
Verified
... Maybe to improve the overall visibility of the web or introduce dark mode for someone like me whom doesn't like to look at plain white background for long hours. ...
See full reviewConsultant
2.3288998265718 months ago
Verified
... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface ...
See full reviewConsultant
2.3288998267369 months ago
Verified
... Sales team Strong support, I have been working with Siteminder Sales team for a very long time in different generation. They are all supportiveSiteminder stands out as a reliable and effective platform for managing online bookings and distribution. Its user-friendly interface ...
See full reviewConsultant
2.3288998269019 months ago
Verified
... I think the feature of the software is what I think could be improve the most. More function could maximize the usage. While SiteMinder is an excellent platform for online booking and distribution management, there are a few areas where enhancements could further enrich the user experience and functionality: Advanced Reporting and Analytics The reporting tools provided by SiteMinder are helpful but could be more detailed and customizable. Adding advanced analytics features, such as trend analysis or predictive insights, could empower users to make more data-driven decisions. Mobile App Functionality Although the platform works well on desktop, the mobile app could benefit from a more robust feature set. Enhancing the mobile experience with full access to all functionalities, such as rate management and deeper reporting, would allow users to manage operations on the go more effectively. Integration Depth SiteMinder integrates with a wide range of property management systems (PMS) and third-party platforms, but the depth of some integrations could be improved. Offering more seamless synchronization and additional customizations for specific integrations would enhance its versatility for different business needs. Automation Enhancements While SiteMinder provides automation features, further development in areas such as automated revenue management, intelligent pricing recommendations, or automated email communication could add more value and save time for users. Customizable Interface The current user interface is user-friendly, but adding options for personalization—such as dash ...
See full reviewSales Manager
2.3288998270624 months ago
Verified
... While siteMinder's websites are easy to use. SiteMinder could benefit from offering more selection of templates and more customizable to align with the hotel's brand identity. Choices are limited. ...
See full reviewHead of Hostel
2.2966417627039 months ago
Verified
... On a daily basis, different users may update room rates and inventory for the property. It will be great to have a logging system users can retrieve when needed. ...
See full reviewGerente
2.2966417628502 months ago
Verified
... The ease of designing the website and being able to edit it as desired. I would say that some in-person training sessions would help. ...
See full reviewIT Manager
2.2643836984677 months ago
Verified
... - Hope user can have right to view the interface log for PMS-Siteminder activity. - Provide more upselling channel without additional cost. ...
See full reviewE-commerce & Marketing
2.2643836986033 months ago
Verified
... Please consider to add a button to remove inactive channels in Siteminder. The 'Print reservation details' do not display properly. ...
See full reviewE-commerce & Marketing
2.2643836987347 months ago
Verified
... The Booking Engine provides a smooth, mobile-responsive experience that enhances booking conversions, while the Channel Manager simplifies distribution and performance tracking. Hotel Rate Parity ...
See full reviewE-commerce & Marketing
2.2643836988758 months ago
Verified
... The Booking Engine provides a smooth, mobile-responsive experience that enhances booking conversions, while the Channel Manager simplifies distribution and performance tracking. Hotel Rate Parity ...
See full reviewSenior House Manager
2.2643836990117 months ago
Verified
... Clear, brief, accurate ,straight to the point advices .She was very professional, and supportive throughout the process. Agent was very knowledgeable and I would like to praise her for the great job! ...
See full reviewRevenue Manager
2.2321256346214 months ago
Verified
... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...
See full reviewRevenue Manager
2.2321256347484 months ago
Verified
... Channel Manager is still by far the easiest to navigate around, direct to the point and leave no rooms for mistake. I can learn setting up channels without training by creating OTA rate plan and ...
See full reviewCo- Founder
2.2321256348753 months ago
Verified
... No Complications! Way too easy and No Other system can beat the User-friendliness of SiteMinder ...
See full reviewCo- Founder
2.2321256350063 months ago
Verified
... Website templates are very less, they could give more options to pick. rest all are in a perfect conditions. that's all for now. ...
See full reviewRevenue Analyst
2.1353514415856 months ago
Verified
... Change Log report; hange Log Report Access for Users: "One area I think SiteMinder could improve is in making the Change Log Report more accessible. Currently, users have to contact SiteMinder ...
See full reviewRevenue Analyst
2.1353514417238 months ago
Verified
... Change Log report; hange Log Report Access for Users: "One area I think SiteMinder could improve is in making the Change Log Report more accessible. Currently, users have to contact SiteMinder ...
See full reviewE-Commerce
2.1353514418489 months ago
Verified
... The simplicity and ease of use stand out the most. The overall experience is smooth and hassle-free, making it very convenient. ...
See full reviewE-Commerce Manager
2.1353514419721 months ago
Verified
... The mobile app requires further improvement as it currently offers very limited functionality. At this stage, using the browser version remains the more practical option on mobile. ...
See full reviewE-commerce Executive
2.1353514421001 months ago
Verified
... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...
See full reviewE-commerce Executive
2.1353514422256 months ago
Verified
... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...
See full reviewE-commerce Executive
2.1353514423682 months ago
Verified
... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...
See full reviewE-commerce Executive
2.1353514424933 months ago
Verified
... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...
See full reviewE-commerce Executive
2.135351442618 months ago
Verified
... TAC part is really not convenience to log in every time. Longer the period of changing password period. Give suggestion for password. ...
See full reviewGroup Distribution Manager
2.103093378231 months ago
Verified
... Multi-property reporting can be improved to have filters available before generating report. It takes a long time to generate as the system is pulling all data from all properties even if we need a ...
See full reviewSenior Assistant Manager
2.0708353138433 months ago
Verified
... By using channel manager ease by clicking 1 button up for room allotment and closing room allotment ...
See full reviewAssistance Manager
2.0708353139692 months ago
Verified
... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...
See full reviewAssistance Manager
2.0708353141024 months ago
Verified
... I would like to recommend having a 24-hour Thai-speaking staff because if we have problem after hours, you must contact an English-speaking staff only. ...
See full reviewHotel Manager&Marketing
2.0708353143545 months ago
Verified
... Love the ease of use, control everything in one platform. The Channel Manager system is easy to use and is a central place to control both prices and room availability. And it is very easy to use. ...
See full reviewE-Commerce executive
2.0385772499634 months ago
Verified
... The mobile app for SiteMinder, which allows hotel staff to manage reservations on the go, could benefit from additional features and smoother functionality. Some users have mentioned that the app doesn't always provide the same ...
See full reviewAsst. Revenue Manager
2.0385772500885 months ago
Verified
... However, one area that could be improved is the booking journey within the Booking Engine. Currently, the process of guests entering their identity profile comes before being offered an enhanced stay ...
See full reviewRoom Division Manager
2.0385772502165 months ago
Verified
... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...
See full reviewRoom Division Manager
2.0385772503566 months ago
Verified
... Mobile-Friendly Features: Improve mobile compatibility to support remote and mobile workforces more effectively. Simplified configuration and maintenance to reduce complexity in setup and maintenance ...
See full reviewEcommerce Manager
2.0385772504857 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user-friendly and come with clear, easy ...
See full reviewEcommerce Manager
2.0385772506138 months ago
Verified
... I've been using SiteMinder's Channel Manager & Booking Engine for 9 months, and here's my experience so far: Their real-time support is excellent, and they address issues promptly. The features, such as Distribution and Insights, are user ...
See full reviewRevenue Management
2.0063191862272 months ago
Verified
... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be ...
See full reviewRevenue Management
2.0063191863512 months ago
Verified
... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be ...
See full reviewRevenue Management
2.0063191864766 months ago
Verified
... One area for me to improve is the notifications regarding the connection between the OTA and the Channel Manager. I’ve noticed that the alerts are only shown as small orange symbols, which can be ...
See full reviewRevenue Management
2.0063191866133 months ago
Verified
... One of my favorite features of SiteMinder is the ability to update prices and availability directly from the Distribution page. It’s extremely convenient, and the real-time updates help minimize ...
See full reviewEcommerce Manager
1.9418030577117 months ago
Verified
... There is currently nothing to improve, as SiteMinder continually updates trends to align with hoteliers' needs and is user-friendly at all times. ...
See full reviewCluster Director of Revenue and E-commerce
2.0063191868716 months ago
Verified
... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...
See full reviewCluster Director of Revenue and E-commerce
2.0063191869997 months ago
Verified
... The SiteMinder streamlines online distribution, maximizes visibility across OTAs, improves booking efficiency, updates inventory in real-time, and reduces manual errors. ...
See full reviewSales - Ecommerce
2.0063191871274 months ago
Verified
... Application usability and controllability for easy to use and more functional same as desktop. I fell quite hard to control room allotment on App.I feel quite hard to control room allotment on App. ...
See full reviewEcommerce Manager
2.0063191872648 months ago
Verified
... The things that could be improved are the SiteMinder Application because of it spending time to load everything in the application. ...
See full reviewE-Commerce & Admin. Executive
2.0063191873947 months ago
Verified
... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...
See full reviewE-Commerce & Admin. Executive
2.0063191875231 months ago
Verified
... I quite like the interface of the Siteminder system. It is easy to use, and the system is quite stable. ...
See full reviewDirector of Sales and Marketing
1.9095449941013 months ago
Verified
... Booking Engine simplified and more E wallet option ...
See full reviewAssistant E-Commerce Manager
1.9095449942316 months ago
Verified
... It's easy to monitor rate and inventory to worldwide distribution channels. We can analyze each channels from booking performance function, including nationalities and room types. Thus, hotel can optimize the pricing to increase revenue. The interface looks modern ...
See full reviewSales Manager
1.9095449943601 months ago
Verified
... The distribution, easy to use and rapid response. It is a very stable tool. The support is great and easy to contact. ...
See full reviewReservation Manager
1.877286929975 months ago
Verified
... Rate mapping, distribution and reporting. Mapping and distributing data from extranet make us very easy to connect between extranet and PMS. Reporting is very helpful to read data from the extranet. ...
See full reviewE-commerce executive
1.877286930103 months ago
Verified
... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...
See full reviewE-commerce executive
1.8772869302307 months ago
Verified
... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...
See full reviewE-commerce executive
1.8772869303599 months ago
Verified
... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...
See full reviewE-commerce executive
1.8772869304861 months ago
Verified
... Dashboard should have more details, data insight, market demand tracking. Report tracking, Report generating should be more details, insight and can be more customize by end users. ...
See full reviewOwner
1.8772869306134 months ago
Verified
... Reliable booking engine and channel manager (professional help during implementation), and easy to design and implement a complete attractive hotel website. ...
See full reviewOwner
1.877286930749 months ago
Verified
... Reliable booking engine and channel manager (professional help during implementation), and easy to design and implement a complete attractive hotel website. ...
See full reviewGeneral Manager
1.8772869308766 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewGeneral Manager
1.877286931004 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewGeneral Manager
1.877286931132 months ago
Verified
... It's been around forever. All the companies I work for in the hospitality industry use SiteMinder. It's quite stable and trustworthy. ...
See full reviewGeneral Manager
1.8772869312612 months ago
Verified
... The extranet is quite old and some options are limited. Connection between some OTAs sometimes gives problems. Customer service usually responds quickly but we often end up with a fight with other ...
See full reviewAssitant Director of Sales
1.8450288668709 months ago
Verified
... I appreciate how easy it is to update rates and availability across multiple booking channels in real-time. The dashboard is intuitive, and the reporting tools provide valuable insights for revenue ...
See full reviewE-Commerce Manager
1.8772869315229 months ago
Verified
... Efficient and Reliable Channel Management Solution ...
See full reviewGeneral Manager
1.845028867136 months ago
Verified
... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...
See full reviewGeneral Manager
1.8450288672637 months ago
Verified
... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...
See full reviewGeneral Manager
1.8450288673917 months ago
Verified
... Their basic web interface has not changed for many years - suggest higher res photos on mobile and flexibility for better eye candy vs their competitors like synxis which showcases hotels better on ...
See full reviewDirector of Sales & Marketing
1.845028867522 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A ...
See full reviewDirector of Sales & Marketing
1.8450288676658 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary ...
See full reviewDirector of Sales & Marketing
1.8450288678218 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying ...
See full reviewDirector of Sales & Marketing
1.8450288679678 months ago
Verified
... A dashboard that consolidates all direct booking sources like organic, paid, and referrals would make tracking easier. Adding filters for date, source, and location would allow efficient analysis. A summary widget displaying the top five booking sources along with their revenue contribution could provide at-a-glance insights. Sorting ...
See full reviewReservations
1.8450288680959 months ago
Verified
... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...
See full reviewReservations
1.8450288682206 months ago
Verified
... The room opening and closing system is perfect. Good, convenient to use. Easy to understand. Easy to view information. Good. ...
See full reviewDirector of Revenue
1.8450288683483 months ago
Verified
... Friendly system and fast support center person ...
See full reviewAssistant Business Development Manager
1.8450288684838 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...
See full reviewAssistant Business Development Manager
1.8450288686089 months ago
Verified
... The system is quite user-friendly and helps manage room bookings on the website efficiently and quickly, reducing work time. Additionally, the menu layout and functions are simple and easy to ...
See full reviewAssistant Business Development Manager
1.8450288687343 months ago
Verified
... The system is quite user-friendly and helps manage room bookings on the website efficiently and quickly, reducing work time. Additionally, the menu layout and functions are simple and easy to ...
See full reviewAssistant Business Development Manager
1.8450288688609 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...
See full reviewAssistant Business Development Manager
1.8450288689904 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been updated, which has slowed ...
See full reviewAssistant Business Development Manager
1.8450288691226 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been ...
See full reviewAssistant Business Development Manager
1.8450288692675 months ago
Verified
... None, would like to request an increase in service discounts for existing customers, as well as an improvement in the speed of access to each menu. Currently, the website's interface has been updated, which has slowed down the navigation ...
See full reviewDirector
1.8450288694108 months ago
Verified
... They solve problems, it is a reliable tool and it does exactly what it is supposed to do, connect the channels and manage them in an intuitive way. ...
See full reviewSr Revenue Analyst
1.8127708050246 months ago
Verified
... I love how easy it is to toggle around the system to get what we want from creating a rate code to finding reservation quick and easy. ...
See full reviewbusiness owner
1.8127708051538 months ago
Verified
... Add some more languages to the interface add a few more languages to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...
See full reviewbusiness owner
1.8127708052838 months ago
Verified
... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...
See full reviewbusiness owner
1.8127708054204 months ago
Verified
... Add some more languages to the interface add a few more languages to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...
See full reviewbusiness owner
1.8127708055466 months ago
Verified
... Add some more languages to the interface add a few more languages to the interface and establish contact with platforms like booking when solving complex issues and lost reservations on ...
See full reviewbusiness owner
1.8127708056728 months ago
Verified
... Facilidad de operación y soporte Convenience of work and support ...
See full reviewbusiness owner
1.8127708057956 months ago
Verified
... Convenient, clear interface, prompt response from support service, control of all sites regarding booking and prices from one place without having to switch. ...
See full reviewSales Manager
1.8127708059188 months ago
Verified
... Optimize the strategy with real time insights. Easy access every channel in one place. ...
See full reviewSales Manager
1.8127708060469 months ago
Verified
... Channel is most easy to control with limit time. just one click to increases the rate or top up allotment. ...
See full reviewE-Commerce Manager
1.8127708061876 months ago
Verified
... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...
See full reviewE-Commerce Manager
1.812770806331 months ago
Verified
... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...
See full reviewE-Commerce Manager
1.8127708064613 months ago
Verified
... It would be great to have a feature that tracks changes made by different users, so we can easily see who made what adjustments. Additionally, adding more restrictions, like setting a maximum ...
See full reviewE-Commerce Manager
1.8127708065886 months ago
Verified
... I’ve been using this channel manager for a while and it’s one of the best. It’s easy to understand, fast, and very user-friendly. ...
See full reviewRevenue and Distribution Director Asia
1.8127708067118 months ago
Verified
... I would like to suggest adding a message box feature to allow users to submit cases and chat directly with support. ...
See full revieweCommerce Manager
1.8127708068369 months ago
Verified
... The version I use is the best version of development, Hopefully the next chapter of the system can be developed for mobile web/app. ...
See full reviewReservation
1.8127708069706 months ago
Verified
... chanel Manager and Reservation Report. It make hotel save a time and mor accourate . Faster booking search and more convenient ...
See full reviewEcommerce Manager
1.8127708070968 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127708072204 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127708073503 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127708074791 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127708076131 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewEcommerce Manager
1.8127708077472 months ago
Verified
... The management of the platform is easy to use, it is intuitive, the display of the information is quite clear and understandable for reading and making decisions. On the other hand, it should be ...
See full reviewRevenueclick
1.780512743358 months ago
Verified
... Make the booking engine more interactive and have a vignette showing the special discount and packages. ...
See full reviewRevenueclick
1.7805127434872 months ago
Verified
... Make the booking engine more interactive and have a vignette showing the special discount and packages. ...
See full reviewRevenue and Distribution Executive - Asia
1.7805127436145 months ago
Verified
... Channel Managers , distribution ...
See full reviewRevenu Manager
1.7805127437459 months ago
Verified
... User friendly and various of function, it easy to manage room and rate with full report neededUser-friendly interface, easy accessibility, real-time updates, and integration with other systems like ...
See full reviewRevenu Manager
1.7805127438814 months ago
Verified
... Dashboard need to be improve with new interface such as daily allotment with rate and booking confirmTo improve your dashboard with a new interface that includes daily allotment, rates, and booking ...
See full reviewSales Coordinator
1.7805127440091 months ago
Verified
... Managing numerous partners is simplified with the channel manager. Whether it's pricing or room availability, everything can be handled in real time, with a supportive team ready to offer guidance ...
See full reviewSales Coordinator
1.7805127441368 months ago
Verified
... I understand that I may be accustomed to the previous system, and I would like to suggest an improvement to enhance the user experience by making it more user-friendly, similar to the old system. I ...
See full reviewSales Coordinator
1.7805127442671 months ago
Verified
... I understand that I may be accustomed to the previous system, and I would like to suggest an improvement to enhance the user experience by making it more user-friendly, similar to the old system. I have noticed that the new system does not automatically adjust the screen ...
See full reviewSales Coordinator
1.7805127443981 months ago
Verified
... I understand that I may be accustomed to the previous system, and I would like to suggest an improvement to enhance the user experience by making it more user-friendly, similar to the old system. I have noticed that the new system does not automatically adjust the screen size, which could pose challenges for individuals using smaller ...
See full reviewDirector
1.7805127445355 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewDirector
1.7805127446741 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewDirector
1.7805127448081 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewDirector
1.7805127449545 months ago
Verified
... Works extremely well. Quick to use. Siteminder is responsive to user input. Screens are clearly layed out and now covers essential information. ...
See full reviewDirector
1.780512745087 months ago
Verified
... The insights need to be improved to take into consideration the bookings that the operator generates for themselves. SiteMinder knows these as the difference between the OTA bookings and the normal inventory. the insights would then be a total property report not just an OTA report. In addition, as we have 4 properties on SiteMinder we need a group report that uses the information that is in the insights, however grouped on one page for the group. you used to have this in the Channel Yield ...
See full reviewCounter
1.7805127452165 months ago
Verified
... Quickly and accurately compile order information from each platform and update statistics. Simple and clear usage, all great! ...
See full reviewMarketig
1.780512745345 months ago
Verified
... It is a little bit difficult to add direct booking rates. The other functions are suitable and useful. Thank you. ...
See full reviewReservations Manager
1.780512745476 months ago
Verified
... Rate mapping setup so easier, control inventories easily and online customer service colleagues so friendly and so helpfulso solve the problem. ...
See full reviewHotel Manager
1.7805127456004 months ago
Verified
... Friendly user for both newly use and expert. ...
See full reviewHotel Manager
1.7805127457236 months ago
Verified
... Friendly user for both newly use and expert. ...
See full revieweCommerce and Distribution Executive
1.6514804877808 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514804879029 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514804880402 months ago
Verified
... 1. To be able to view stop sells in a weekly, monthly, yearly view. 2. To view stop sell reports on when a stop sell was applied, by which team member, and a comments section for us to give a reason ...
See full revieweCommerce and Distribution Executive
1.6514804881859 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full revieweCommerce and Distribution Executive
1.6514804883262 months ago
Verified
... The option to bulk update inventory and select multiple date ranges. The property status and channel status on the dashboard. ...
See full reviewSenior Revenue and Distribution Manager
1.6514804884562 months ago
Verified
... 1. One login can select all hotels 2. Easy to see booking details. 3. Can download xml record by oursleves ...
See full reviewSenior Revenue and Distribution Manager
1.6514804885831 months ago
Verified
... 1. One login can select all hotels 2. Easy to see booking details. 3. Can download xml record by oursleves ...
See full reviewRevenue Manager
1.6514804887115 months ago
Verified
... Reporting Simplify the Dashboard: Some users may find the dashboard overwhelming due to the large volume of information. Simplifying and organizing it in a more intuitive manner with customizable ...
See full reviewRevenue Manager
1.6514804888433 months ago
Verified
... Reporting Simplify the Dashboard: Some users may find the dashboard overwhelming due to the large volume of information. Simplifying and organizing it in a more intuitive manner with customizable ...
See full reviewRevenue Manager
1.6514804889703 months ago
Verified
... Channel ease of use with User-Centric Feedback: SiteMinder emphasizes the value of user feedback in improving its services. By actively reviewing suggestions from its users, they can adapt their ...
See full reviewAssistant E-Commerce Manager
1.6514804890991 months ago
Verified
... Assistant E-Commerce Manager ...
See full reviewAssistant E-Commerce Manager
1.6514804892309 months ago
Verified
... Assistant E-Commerce Manager ...
See full reviewAssistance E-commerce Manager
1.6514804893657 months ago
Verified
... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...
See full reviewAssistance E-commerce Manager
1.651480489499 months ago
Verified
... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...
See full reviewAssistance E-commerce Manager
1.6514804896349 months ago
Verified
... I like the easy to set up I like how easy it is to set up. I like the theme and the fonts that are easy to read. ...
See full reviewAssistant Director of E-commerce
1.6514804897659 months ago
Verified
... I would like to have more sortby function in Bulk update to be selected data to be updated and have override function to be override by room type in Channel Setting ...
See full reviewEcommerce
1.6514804898984 months ago
Verified
... Earlier or some another time. The Channel Manager cannot running smoothly and potentially causing errors on your website. Just in case, only resolve own website. ...
See full reviewCluster Ecommerce Manager
1.6514804900295 months ago
Verified
... Channel managment in 1 click ...
See full reviewCluster Manager UHG
1.5869643611275 months ago
Verified
... Easy to access and manage ...
See full reviewE-commerce
1.5869643612713 months ago
Verified
... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional ...
See full reviewE-commerce
1.5869643614034 months ago
Verified
... Efficient rate and inventory control with a user-friendly self-mapping process, supported by a responsive support team. Seamless rate and inventory control, intuitive mapping process, and exceptional ...
See full reviewmanager
1.586964361536 months ago
Verified
... The only thing I can recommend is that the chats reach the mobile application so if I have to leave the computer I can follow up. ...
See full reviewRevenue Manager
1.5547062971505 months ago
Verified
... Currently, setting up rate plans in Booking Engine can be a bit cumbersome, especially for new users or those unfamiliar with the system. The process involves several steps and options that can be ...
See full reviewRevenue Manager
1.5547062972793 months ago
Verified
... Currently, setting up rate plans in Booking Engine can be a bit cumbersome, especially for new users or those unfamiliar with the system. The process involves several steps and options that can be overwhelming, particularly when trying to manage multiple rate types, restrictions, and promotional offers. It would be beneficial to simplify this setup process by introducing a more streamlined interface, where users can easily select rate plan types, adjust pricing, and set up conditions with fewer clicks and less manual input. Additionally, providing clearer instructions or tooltips within the setup flow could help users navigate through each step with more confidence. An improved ...
See full reviewAssistant Sales Manager
1.5224482328924 months ago
Verified
... The interface is simple to operate.Highly convenient platform management system for hotels, and the support team is also able to provide assistance quickly. ...
See full reviewFront Office Manager
1.5224482330388 months ago
Verified
... Nothing, almost perfect. but sometimes when I update the inventory rooms getting delay, and I was frustrated. just keep it as good provider. I will recommend you to all my colleagues. ...
See full reviewEcommerce Manager
1.6192224267186 months ago
Verified
... The things that could be improved are the SiteMinder application because of it spending time to load everything in the application. ...
See full reviewEcommerce Manager
1.6192224268489 months ago
Verified
... The things that could be improved are the SiteMinder application because of it spending time to load everything in the application. ...
See full reviewAsst. Sales Manager
1.6192224269777 months ago
Verified
... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...
See full reviewAsst. Sales Manager
1.6192224271057 months ago
Verified
... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...
See full reviewAsst. Sales Manager
1.6192224272297 months ago
Verified
... Need to improve in connectivity From PMS to SiteMinder and to All channels. Improve display design in Booking button to more friendly for guests ...
See full reviewSales Admin
1.6192224273607 months ago
Verified
... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...
See full reviewSales Admin
1.6192224274847 months ago
Verified
... The Channel Manager APP on phone seems only access limited function, I hope there could be more functional that could totally replace the website version. ...
See full reviewAssistant to Manager
1.6192224276113 months ago
Verified
... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...
See full reviewAssistant to Manager
1.6192224277375 months ago
Verified
... Ability to sell gift cards online, ability to compose and sell packages more easily, Dashboard customisation for different users as oppose to standard template which gives financial information to ...
See full reviewDirector
1.4901901697965 months ago
Verified
... The ease of use of the system and how easy it is to use visually, as well as the integrated tools they have such as the payment gateway. Also, the ability to connect other PMS in case you require ...
See full reviewOwner
1.4579321054126 months ago
Verified
... The website has seen a lot of improvements since we started using SiteMinder. It has become more user friendly. Perhaps I can suggest an option for other users within the same account who will have ...
See full reviewDirector of E-Commerce
1.4256740410391 months ago
Verified
... I am in love with SiteMinder Channel manager. The booking engine also simple but powerful along with Demand Plus. Perhaps could do more improvement in booking engine. ...
See full reviewDirector of E-Commerce
1.425674041182 months ago
Verified
... The Channel manager is perfect, only need improvement for Dynamic BAR setup based on occupancy and season. The Booking engine need more tools for promotions variations, highlight tagging, customer ...
See full reviewRevenue Manager
1.3934159767958 months ago
Verified
... Chat broad make it bigger. The chat record will be notified via email, when the user if leave the site. ...
See full reviewRevenue Manager
1.3934159769183 months ago
Verified
... Chat broad make it bigger. The chat record will be notified via email, when the user if leave the site. ...
See full reviewSales and Marketing Manager
1.3934159770456 months ago
Verified
... The new tool channel plus is an opportunity for hotels to sell their rooms with a lower commission. The channel plus tool needs to be developed to use immediately. ...
See full reviewE-Commerce manager
1.3934159771871 months ago
Verified
... The booking engine at the level of creating offers with discounts, the interface, the visual at the design level. ...
See full reviewE-Commerce manager
1.3934159773156 months ago
Verified
... The booking engine at the level of creating offers with discounts, the interface, the visual at the design level. ...
See full reviewGroup Revenue and Distribution Manager
1.3934159774459 months ago
Verified
... Booking Engine is simple, some enhancements would be great with some setup/config. But overall, Channel Manager is fantastic, the only thing I would suggest would be in the reporting and being able to pull reports per month in a bigger date range. The login ...
See full reviewGroup Revenue and Distribution Manager
1.393415977575 months ago
Verified
... SiteMinder products are always so easy to use and navigate. The Channel Manager provides so much data and insights and the ease of being able to connect and map to a channel so seamlessly makes my role so much easier. I have used other CM products and none compare to the ease of SiteMinder CM. Being able to see the channels you can connect is interesting and a good way to seek opportunities if relevant to your property and region. The team will also provide updates during reviews and I always find it interesting to see channel performance across regions and this is a great prompt of new channels to discover and partnerships to explore. You can also connect to unlimited channels - this is not the case for other CM products who charge you per channel per month. From working with other CM's, you have a lot less control and ability to troubleshoot as needed, which is not the case for SiteMinder. The Multi Property product is incredibly helpful for a cluster/HO role and provides consistency in distribution management. It allows us to create consistent rate codes at master level and distribute to hotel level, this is so helpful and time-saving. SiteMinder are always releasing many updates and information - I recommend keeping an eye on the email ...
See full reviewGroup Revenue and Distribution Manager
1.3934159777057 months ago
Verified
... Always fantastic ...
See full reviewSales & Revenue Manager
1.3611579133236 months ago
Verified
... Easy to use, the system is very friendly to use, support team are quick response when have any question and any concern. ...
See full reviewOnline Sales Manager
1.3611579134625 months ago
Verified
... User-Friendly Interface: Designed for ease of use, with all functions operating seamlessly and reflecting updates in real-time on OTAs in most cases. ...
See full reviewOnline Sales Manager
1.3611579135924 months ago
Verified
... Friendly and Effective ...
See full reviewOnline Sales Manager
1.3611579137194 months ago
Verified
... The report feature, missing from the latest update, provides a summary of reservations and total revenue. It allows us to customize the display period according to our preferences. ...
See full reviewOnline Sales Manager
1.3611579138489 months ago
Verified
... Friendly and Effective ...
See full reviewCentral Systems
1.3611579139759 months ago
Verified
... Great Channel Managers, user-friendly system ...
See full reviewCentral Systems
1.3611579141028 months ago
Verified
... SiteMinder is user friendly system as a Channel Manager, not much complicated to manage things in their environment, also can finds things easily. ...
See full reviewDOSM
1.361157914241 months ago
Verified
... Channel manager cannot delete not activate agent is hard to manage. Reservation page is not fit in page. older version is better for viewer. ...
See full reviewDOSM
1.3611579143709 months ago
Verified
... Channel manager cannot delete not activate agent is hard to manage. Reservation page is not fit in page. older version is better for viewer. ...
See full reviewFront Office Manager
1.3611579145012 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...
See full reviewFront Office Manager
1.3611579146296 months ago
Verified
... SiteMinder is incredibly easy to access via mobile. Whether I’m on the go or working remotely, I can manage bookings and updates directly from my phone, making it even more convenient. It’s easy ...
See full reviewE-Commerce Manager
1.3611579147584 months ago
Verified
... It's consistency, friendly to user, very easy and simply function, Instant chat with active support team; AI could helps for generic issue and the virtual agent are always stand by to help. ...
See full reviewFront office manager
1.3611579148981 months ago
Verified
... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...
See full reviewFront office manager
1.3611579150385 months ago
Verified
... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...
See full reviewFront office manager
1.3611579151717 months ago
Verified
... Sound or some alert when loading the lower rate and can show whole month in one page that easy to check rate all month. ...
See full reviewOwner
1.3611579153028 months ago
Verified
... Intuitive and easy to use booking engine ...
See full reviewSales Executive OTA
1.3611579154309 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewSales Executive OTA
1.3611579155574 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewSales Executive OTA
1.3611579156993 months ago
Verified
... Channel Managers Easy to use, easy to control, but the system often malfunctions. In some cases, the interface disconnects, and in some cases, it doesn't respond. The allotment is incorrect, leading ...
See full reviewDirector - Global App Projects
1.3288998513135 months ago
Verified
... One area where SiteMinder could improve is in its reporting and analytics capabilities. While the platform provides valuable insights, the reporting interface could be more customizable and ...
See full reviewRevenue and Reservation Manager
1.3288998514404 months ago
Verified
... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...
See full reviewRevenue and Reservation Manager
1.3288998515696 months ago
Verified
... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...
See full reviewRevenue and Reservation Manager
1.3288998516965 months ago
Verified
... We would like to recheck more report for insights and user logs to recheck which user access to Siteminder history. ...
See full reviewDirector of Revenue Management, HQ
1.3288998518399 months ago
Verified
... While SiteMinder offers a highly robust and efficient platform, one area of improvement would be simplifying the mapping process. For new users or those unfamiliar with the system, the mapping setup can feel a bit complex and time-consuming. Streamlining this process with clearer guidance, intuitive workflows, or an automated mapping feature could significantly enhance the onboarding experience. Additionally, incorporating more detailed, step ...
See full reviewDirector of Revenue Management, HQ
1.3288998519855 months ago
Verified
... SiteMinder is a robust and reliable system that streamlines connectivity across Property Management Systems (PMS) and distribution channels. It provides seamless integration, ensuring real-time ...
See full reviewSenior Distribution Sales Manager
1.3288998522569 months ago
Verified
... Easy and friendly for hotel users, I've had a fantastic experience using SiteMinder's channel manager. It’s user-friendly, efficient, and has significantly streamlined how we optimize, manage our distribution channels. The platform seamlessly integrates with various OTAs, saving us hours of manual updates and reducing the risk of overbookings. Moreover, their support team is responsive and always ready to assist whenever we need help. Highly recommended for any hotelier ...
See full reviewRevenue Management
1.3288998523869 months ago
Verified
... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...
See full reviewRevenue Management
1.3288998525175 months ago
Verified
... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...
See full reviewRevenue Management
1.3288998526564 months ago
Verified
... The updated version is easy to use. The connectivity system of Siteminder is mostly on time. Besides, the interface of website page is clean and easy to understand. I mostly use the insight reporting ...
See full reviewGeneral Manager
1.3288998527897 months ago
Verified
... I would say the Channel Manager which is can mapping the rate to Agent, which is concerns us for booking engine and also we can manage the rate and availability. ...
See full reviewVP Commercial Strategy
1.3288998529223 months ago
Verified
... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...
See full reviewVP Commercial Strategy
1.3288998530556 months ago
Verified
... Great customer support and user friendly tool ...
See full reviewVP Commercial Strategy
1.3288998531885 months ago
Verified
... We like the user friendly layout and interface making it easy for new users to understand the platform. The team in Bangkok is very supportive and very quick to assist. ...
See full reviewDirector of Data Analytics
1.3288998533289 months ago
Verified
... The interface is minimal and easy to understand. There are different products that can complete the technology ecosystem of a hotel. ...
See full reviewVP, Revenue and ECommerce
1.3288998534588 months ago
Verified
... Ever reliable and most easy to use Channel Manager ...
See full reviewVP, Revenue and ECommerce
1.3288998535887 months ago
Verified
... The insights tool is great and is used by us almost all the time. The team loves it especially as even a new member can easily manage learning it in a week ...
See full reviewDistribution & Commercial System Executive
1.3288998537183 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system struggles to recognize that the mapping has been changed and does not recognize any issue on our mapping unless we manually refresh the mapping or reload the rates sent from the channel to SiteMinder. The Last enhancement with the possibility to bulk map multiple rooms to one SiteMinder rate with their base rate is interesting but it should be taken a step further by allowing the user to bulk assign rates to new room types. We currently need to assign rates to a new room one by one which requires more times and clicks than necessary. Dashboard ...
See full reviewDistribution & Commercial System Executive
1.3288998538489 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system struggles to recognize that the mapping has been changed and does not recognize any issue on our mapping unless we manually refresh the mapping or reload the rates sent from the channel to SiteMinder. The Last enhancement with the possibility to bulk map multiple rooms to one SiteMinder rate with their base rate is interesting but it should be taken a step further by allowing the user to bulk assign rates to new room types. We currently need to assign rates to a new room one by one which requires more times and clicks than necessary. Dashboard wise we can see the Mews PMS connectivity, adding up a similar section highlighting the rate connectivity health of all our channels in one place would be super useful we currently have to check and scroll each channel one at a time with significant loading times. In short, I believe has opportunities to develop its high level system overviews, and if possible to have a single view regrouping a whole portfolio ...
See full reviewDistribution & Commercial System Executive
1.3288998539822 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system ...
See full reviewDistribution & Commercial System Executive
1.3288998541178 months ago
Verified
... Sometimes channels make changes that disrupt the mapping of our rooms and rates, we do not get notified of those changes when they are from the channel then we only discover the link has been disrupted when we encounter an overbooking. Moreover upon this type of mapping issue SiteMinder system struggles to recognize that the mapping has been changed and does not recognize any issue on our mapping unless we manually refresh the mapping or reload the rates sent from the channel to SiteMinder. The Last enhancement with the possibility to bulk map multiple rooms to one SiteMinder rate with their base rate is interesting but it should be taken a step further by allowing the user to bulk assign rates to new room types. We currently need to assign rates to a new room one by one which requires more times and clicks than necessary. Dashboard wise we can see the Mews PMS connectivity, adding up a similar section highlighting the rate connectivity health of all our channels in one place would be super useful we currently have to check and scroll each channel one at a time with significant loading times. In short, I believe has opportunities to develop its high level system overviews, and if possible to have a single view regrouping a whole portfolio ...
See full reviewDistribution & Commercial System Executive
1.3288998542555 months ago
Verified
... SiteMinder is a great channel manager allowing us to simplify and optimize our strategies across our different channels allowing us to easily refine our strategy and tap into different markets tactically. My experience with customer support is also a good one. With their help, I was able to address and build some cases to find bugs and flaws in the connectivity and API of some of our distribution channels. The reservation reporting tool is also very helpful in assessing faulty bookings and reconciliation potential or wrongly assigned bookings withing our PMS. Overall it's a great tool Overall, SiteMinder is a robust and reliable tool that significant ...
See full reviewGeneral Manager
1.3288998543843 months ago
Verified
... SiteMinder is an incredibly user-friendly platform that has completely streamlined our property management processes. From the start, its intuitive design and ease of use stood out, eliminating the frustrating and inconvenient steps often associated with other platforms. Updating rates and inventory across multiple channels is not only fast but also seamless, allowing us to maintain accuracy and stay competitive in real-time. The support team deserves special mention for their exceptional service. Friendly, approachable, and highly knowledgeable, they’ve been a tremendous help whenever we’ve had questions or needed assistance. In particular, Abigail and Sheila Damota were fantastic—they went above and beyond to ensure issues are resolved quickly and effectively and got our property up and running in not time . One of the most impressive aspects of SiteMinder is how well it integrates with other tools and platforms, making it a powerful all-in-one solution for managing our property. Whether you're a small independent operator or managing a larger portfolio, this platform offers a level of reliability and efficiency that’s hard to match. Truly a hassle ...
See full revieweCommerce and Distribution Manager
1.3288998545158 months ago
Verified
... The capability to connect to multiple channels simultaneously, along with the option to map various rate plans using dropdown menus or checkboxes, which would be incredibly time-saving. While the AI chatbot and FAQs are at times helpful, the support email can take time thus improved response times from customer service would be appreciated. Allowing for a single ...
See full reviewReservation and Revenue Manager
1.3288998546472 months ago
Verified
... Functional and Suppo ...
See full reviewReservation and Revenue Manager
1.3288998547823 months ago
Verified
... Functional and Suppo ...
See full reviewRevenue and Distribution Manager Asia
1.328899854919 months ago
Verified
... Streamlined and User-Friendly Hotel Management Solution" ...
See full reviewGroup Director of Revenue and Distribution
1.3288998550482 months ago
Verified
... I like the overall design to be user-friendly and intuitive, making it easy to learn on my own. I like the overall design to be user-friendly and easy to navigate, allowing users to learn and use it ...
See full reviewChief Operating Officer
1.3288998551762 months ago
Verified
... We are one of the early adopters of SiteMinder in Singapore. We witnessed its amazing development, as it dynamically evolves to meet changing needs, while at all times keeping processes accessible ...
See full reviewChief Operating Officer
1.328899855302 months ago
Verified
... Perhaps allow users to set maximum allotment for each room type (useful for hotels that are not deploying RMS) . ...
See full reviewReveneu Manager
1.3288998554297 months ago
Verified
... System has a lag sometimes pulling inventory. Please do not put minimum words for feedback sometimes we don't have that much to say. ...
See full reviewHotel Manager
1.2966417910439 months ago
Verified
... It would help us users if there are occasional call for training every once in a while. Sometime, I just felt tired of reading all the manual and articles on the help section. ...
See full reviewRevenue and Reservation Manager
1.296641791182 months ago
Verified
... So quickly when changing the rate. Easy to use on Mobile.Customer support is available to assist when have an issue with the system. ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417913135 months ago
Verified
... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417914412 months ago
Verified
... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, providing a smooth user experience without unnecessary complexity. The UI design stands out as a major strength of the platform. It is thoughtfully ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417915789 months ago
Verified
... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417917077 months ago
Verified
... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, providing a smooth user experience without unnecessary complexity. The UI design stands out as a major strength of the platform. It is thoughtfully designed with a clean and simple layout that is easy on the eyes. This contributes to an overall positive user experience by making navigation intuitive and straightforward. The design choices focus on reducing ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417918556 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417920034 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface of the Extranet looks quite outdated ...
See full reviewHotel Distribution and E-Commerce Executive
1.296641792152 months ago
Verified
... UI design UI design is easy on the eyes, and the basic features are fine. The UI design is easy on the eyes, with a clean and simple layout. The basic features are functional and straightforward, providing a smooth user experience without unnecessary complexity ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417922849 months ago
Verified
... Easy to Use with a Great UI Design ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417924138 months ago
Verified
... Easy to Use with a Great UI Design ...
See full reviewHotel Distribution and E-Commerce Executive
1.2966417925511 months ago
Verified
... It is possible to schedule the setting for the Override Multiplier. For example, you can set an Override for the period from December 28, 2024, to January 6, 2025, with a Multiplier of 1.5. Additionally, a function can be implemented to automatically remove the Override Multiplier once the specified period ends. For GDS by SiteMinder, the interface ...
See full reviewCorporate Director of Revenue
1.2966417926893 months ago
Verified
... Corporate Director of Revenue ...
See full reviewCorporate Director of Revenue
1.2966417928196 months ago
Verified
... Corporate Director of Revenue ...
See full reviewCorporate Director of Revenue
1.296641792948 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewCorporate Director of Revenue
1.2966417930776 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewCorporate Director of Revenue
1.2966417932079 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewCorporate Director of Revenue
1.2966417933509 months ago
Verified
... Corporate Director of Revenue ...
See full reviewCorporate Director of Revenue
1.2966417934864 months ago
Verified
... As i'm a new join not much i can find see any things wrong about the system yet but after while i will let you know. ...
See full reviewRevenue Manager
1.2966417936178 months ago
Verified
... The platform is designed with professional & details organization. Good and fast customer service. Clear & details distribution network and structure. ...
See full reviewE-Commerce
1.2966417937504 months ago
Verified
... Quick support team and user-friendly system, easy to contact support team and website design it very convenience for user when we never use other system. ...
See full reviewMs.
1.2966417938796 months ago
Verified
... Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details. ...
See full reviewMs.
1.2966417940125 months ago
Verified
... Very good program, very friendly, easy to use, easy to understand and control. I love their insight part with all data and useful details. ...
See full reviewGroup director of business development
1.2643837296364 months ago
Verified
... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...
See full reviewGroup director of business development
1.2643837297689 months ago
Verified
... Please add function put 3rd person rate by period. Please add function discount by set up book period when hotel would like to do early bird promotion. ...
See full reviewCluster Ecommerce Manager
1.2643837299018 months ago
Verified
... 1. Integration with Additional, actually they covers a lot, there are still some niche platforms that aren’t fully integrated, which can cause some manual work. 2. Mobile App Functionality, The mobile app is useful, but it could be improved in terms of functionality and ease of use. Some features are a bit clunky ...
See full reviewCluster E-commerce Manager
1.2321256655208 months ago
Verified
... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...
See full reviewCluster E-commerce Manager
1.2321256656519 months ago
Verified
... -easy to use, even for those who are new to channel manager.- -Siteminder has a variety of channels to connect. -Straightforward Functions ie. Key tasks like creating rate plans or checking daily ...
See full reviewEcommerce
29.195895638958 days ago
Verified
... SiteMinder is a robust and reliable channel manager offering a range of features that cater well to the needs of hotels and accommodations. Its ability to integrate with numerous platforms and ...
See full reviewAssistant Director or Revenue Management
25.195895643079 days ago
Verified
... Support in the English version mostly just handles the initial inquiries but rarely helps with real-time investigation. We always have to wait for the matter to be escalated. ...
See full reviewWhat Types of Hotels SiteMinder is Popular For
Size
236 | X-Small (1-9 room)
383 | Small (10-24 room)
711 | Medium (25-74 room)
729 | Large (75-199 room)
461 | X-Large (200+ room)
Country
341 | Thailand
312 | Australia
251 | Spain
157 | United States of America
113 | Mexico
97 | Malaysia
82 | United Kingdom
73 | New Zealand
67 | Indonesia
66 | Vietnam
49 | Cambodia
48 | Portugal
44 | France
42 | Ireland
39 | Germany
34 | Colombia
31 | Philippines
27 | Taiwan
25 | Singapore
25 | China
23 | Estonia
21 | Canada
21 | South Africa
20 | Italy
19 | India
19 | Finland
16 | Laos
15 | Czech Republic
15 | Hungary
14 | Costa Rica
14 | United Arab Emirates
13 | Switzerland
12 | Iceland
10 | Austria
10 | Fiji
10 | Sri Lanka
10 | Argentina
10 | Chile
9 | Latvia
7 | Cyprus
7 | Greece
5 | Malta
5 | Belize
5 | Uruguay
5 | Denmark
5 | Ecuador
5 | Pakistan
5 | Morocco
4 | Sweden
4 | Peru
4 | Qatar
4 | Poland
4 | Maldives
4 | Egypt
4 | Romania
4 | Trinidad and Tobago
3 | Kenya
3 | Nigeria
3 | Panama
3 | Uzbekistan
3 | Norway
3 | Slovenia
3 | Andorra
3 | Croatia
3 | Myanmar
2 | Georgia
2 | Zambia
2 | Seychelles
2 | Hong Kong
2 | Ukraine
2 | Vanuatu
2 | Namibia
2 | Turkey
2 | Samoa
2 | Bangladesh
2 | Saint Martin (French part)
1 | Nicaragua
1 | Papua New Guinea
1 | Nepal
1 | Oman
1 | Netherlands
1 | Dominican Republic
1 | Saudi Arabia
1 | Montenegro
1 | Zimbabwe
1 | Paraguay
1 | Belgium
1 | Mozambique
1 | Uganda
1 | Tunisia
1 | Japan
1 | Bahamas
1 | Rwanda
1 | Cameroon
1 | Brazil
1 | Iran
1 | Honduras
1 | Sierra Leone
1 | Guatemala
Type
982 | Boutiques
878 | Resorts
825 | Luxury Hotels
764 | City Center Hotels
688 | Bed & Breakfast & Inns
596 | Airport/Conference Hotels
564 | Branded Hotels
557 | Limited Service & Budget Hotels
338 | Extended Stay & Serviced Apartments
194 | Hostels
156 | Vacation Rentals & Villas
143 | Motels
51 | RV Parks & Campgrounds
47 | Casinos
Region
789 | Asia Pacific
695 | Europe
400 | Oceania
291 | North America
90 | South America
45 | Africa
34 | Middle East
13 | Central America
Category
2290 | Channel Managers
1112 | Booking Engine
289 | Website Design
271 | Rate Shopping
130 | Upselling Software
127 | Hotel Rate Parity
126 | Hotel Metasearch Management Software
111 | Guest Messaging Software
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Capabilities
Channel Manager
Reservations management
Automate payments
Business insights dashboard
Features
Rate Management
Room Type Mapping
Automation & Syncing
Administration & Settings
Analytics & Reporting
Other
Available Add-ons & Modules
SiteMinder Pay
Payments Processing SoftwareSiteMinder Demand Plus
Hotel Metasearch Management SoftwareGuest Engagement
Guest Messaging SoftwareWebsite Builder
Website DesignRecommended by
Achievements
This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 111) and the #3 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted SiteMinder as the #1 Channel Managers provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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SiteMinder Case Studies
SiteMinder fuels online booking growth and operational peace of mind for Wapa di Ume
Gianyar (Indonesia)
Aligned Corporate Residences runs four locations seamlessly with SiteMinder.
Mackay (Australia)
Corporate Living Accommodation simplifies operations and enhances the guest experience with SiteMinder
Abbotsford (Australia)
Hotel Palau Fugit maximises productivity and sales with SiteMinder
Girona (Spain)
Trust in SiteMinder: Bali Mandira experiences a surge in bookings of up to 20%
Kecamatan Kuta (Indonesia)
Mutiara Carita achieves major direct bookings surge thanks to SiteMinder
Pandeglang (Indonesia)
Grupo Premium tackles the challenge of portfolio optimisation with SiteMinder
Malaga (Spain)
Deutsches Haus saves three hours of work every day with SiteMinder
Bonn (Germany)
The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783
Bodenseekreis (Germany)
Potato Head Suites & Studios enjoys a booking surge of up to 38% thanks to SiteMinder
Kerobokan Kelod (Bali)
SiteMinder successfully helps Urban Rest expand global footprint and streamline operations
Surry Hills (Australia)
SiteMinder helps Infinity8 Bali develop easy strategies for success
Jimbaran (Bali)
Grün Resorts Bali relies on SiteMinder to support rapid growth
Pecatu (Indonesia)
Smoky Mountain Resorts finds large-scale business management a breeze with SiteMinder
Pigeon Forge (United States of America)
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
Townsville (Australia)
SiteMinder supports Invergarry Hotel’s improved guest experience
Invergarry (United Kingdom)
Brady Hotels & Apartments gains game-changing support and success with SiteMinder
Melbourne (Australia)
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
Kedewatan (Bali)
Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
Kuta (Bali)
Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder
Berlin (Germany)
The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform
Salzburg (Austria)
Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder
Payangan (Indonesia)
How Villa Italia profited from switching to SiteMinder’s channel manager
Munich (Germany)
Palladium Hotel Group accelerates its growth with SiteMinder
Sant Antoni de Portmany (Balearic Islands)
Town Hotel optimises online distribution and efficiency with SiteMinder
Kreisfreie Stadt Wiesbaden (Germany)
Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
Lamai Beach (Thailand)
Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
Dangast (Germany)
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
Bilbao (Spain)
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
Aachen (Germany)
Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder
Tubsai (Thailand)
The Phala Group Optimise Channel Management and Boost Revenue
Sanur (Bali)
Hotel Amicizia improves room management with SiteMinder
Rimini (Italy)
Qunci Villas enjoys the great benefits of hotel integration with SiteMinder
Mangsit (Indonesia)
Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform
Kuching (Malaysia)
Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
Mu Si (Thailand)
SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.
Cha-am (Thailand)
Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property
Tagum City (Philippines)
Olive House Apartments solve overbookings with SiteMinder and see direct revenue success
Ogunquit (United States of America)
HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels
Ratsada (Thailand)
TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property
Sydney (Australia)
PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property
London (United Kingdom)
How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property
Melbourne (Australia)
La Flora Group is confident it has found a lasting solution with SiteMinder
Khao Lak (Thailand)
The RuMa Hotel and Residences chose SiteMinder and never looked back
Kuala Lumpur (Malaysia)
Fuli Hot Spring Resort has all boxes ticked with SiteMinder
Yuchi (Taiwan)
Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder
Kecamatan Kuta (Indonesia)
References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
Featured Customers
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Hotelier Rating
Hoteliers like SiteMinder for its robust channel management features, enhancing distribution and revenue optimization. It offers seamless integration with various OTAs, ensuring real-time rate and availability updates to maximize occupancy and minimize manual errors. Its intuitive interface supports quick learning and efficient operations, while detailed analytics provide insights for strategic decision-making. Potential areas for improvement include fine-tuning direct booking capabilities and addressing some technical support delays.
AI-generated from the text of customer reviews
Looking for specific info?
Convenience in use and ease of understanding how to use the system.
Assistant Director or Revenue Management from 200 to 499 room Resort in Kathu (Thailand)
E-commerce Team
Ecommerce from 200 to 499 room Bed & Breakfast & Inn in Jimbaran (Bali)
Distribution Friendly
Assistant Manager for Online Distribution from 200 to 499 room Airport/Conference Hotel in Lapu Lapu (Visayas)
SiteMinder Review
Ecommerce Department from 10 to 24 room Bed & Breakfast & Inn in Legian (Bali)
2 Months with SiteMinder: A Game-Changer for My Guesthouse
Business Development Manager from 100 to 199 room Extended Stay & Serviced Apartment in Kuala Lumpur (Malaysia)
Excelente service
Hotel manager from 50-74 room Boutique in Funchal (Portugal)
Effective channel management is essential for optimizing distribution and maximizing revenue.
Director, Revenue from 200 to 499 room Bed & Breakfast & Inn in Teluk Bahang (Malaysia)
Friendly user
Cluster E-commerce Manager from 200 to 499 room Branded Hotel in Bang Muang (Thailand)
SiteMinder is an efficient system for managing hotel bookings
E-commerce Supervisor from 200 to 499 room Boutique in Karon (Thailand)
Channel manager
Ecommerce from 200 to 499 room Boutique in Bangkok (Thailand)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
This robust channel manager allows the hotelier to manage availability and rates from one place, saving time and avoiding errors. In addition, through this connection, Mirai's reservation system automatically notifies the Channel Manager of reservations and cancellations.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Siteminder's channel manager offers a global reach with a large number of distribution channels, as well as a powerful, intuitive and easy-to-use interface. In addition, it is a solution for different types of properties.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would definitely recommend hotels to consider Siteminder as an option to manage availability, inventory and prices for their hotels. A tool with a wide range of integrated channels from all over the world and for all types of properties.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
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