SiteMinder (The Channel Manager)
4.6 (1812 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Alexandra, John, Arina + 100 more experts recommend SiteMinder
Read RecommendationsSiteMinder (The Channel Manager)
Ranked 1 (out of 108) in Channel Managers
2024 Winner
Hotel Software
Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldWorld's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
92% recommended by 1872 hotels
Viceroy, Hyatt, Minor Hotels & 1869 others
What is SiteMinder?
Founded in 2006 | Headquarters in The Rocks (Australia) | 700 employees
SiteMinder (The Channel Manager) is a robust and user-friendly channel management software designed to help hoteliers easily manage and optimize their distribution across a multitude of online travel agencies (OTAs) and booking platforms. By providing real-time updates of rates and inventory, it ensures that all listings are current and synchronized, significantly reducing the risks of overbooking and maintaining rate parity. Integrated with over 350 Property Management Systems (PMS) and Revenue Management Systems (RMS), it streamlines operations and helps maximize occupancy and revenue. SiteMinder’s insights and reporting tools offer actionable data, allowing hotels to refine their strategies and efficiently reduce manual workloads.
Capabilities
Channel Manager
Channel Manager
Gain access to 450+ booking channels. Be seen across the world’s largest network of online booking channels – including Booking.com, Expedia, Airbnb, Google Hotel Ads, Trivago and the Global Distribution System.
Reservations management
Reservations management
Easily manage your reservations and sensitive guest data from booking to check-out.
Automate payments
Automate payments
Enjoy peace of mind with a seamless, secure payments tool which validates credit cards, takes payments, processes refunds and more.
Business insights dashboard
Business insights dashboard
Outperform the competition with actionable insights. Maximise every revenue opportunity with clear and meaningful insights, right at your fingertips.
Robust integrations ecosystem
Robust integrations ecosystem
Easily connect SiteMinder with your existing technology, or grow your accommodation business by tapping into the industry’s largest ecosystem integrations, apps and partners.
Multi-property
Multi-property
Configure room rates and launch distribution strategies across properties, brands and clusters at scale within minutes – all in a single place.
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
Available Add-ons & Modules
SiteMinder Pay
Payments Processing Software
Looking for a faster and easier way to process payments? SiteMinder Pay is your complete hotel payment solution, streamlining the payment process to give you and your guests complete peace of mind.
SiteMinder Demand Plus
Hotel Metasearch Management Software
SiteMinder Demand Plus makes driving more direct bookings effortless by managing your listings on leading metasearch sites like Google Hotel Ads, Trivago and TripAdvisor.
Guest Engagement
Guest Messaging Software
Enhance your guests experience and drive revenue beyond the room with Guest Engagement. Provide a digital check-in exeerience, send personalised upsell offers, request feedback from guests and more.
Website Builder
Website Design
Attract more guests with a stunning website. Save money on web development fees, and choose from a range of easy to use templates to showcase your unique brand
SiteMinder Reviews Summary
Ease of Use
4.6/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, SiteMinder (The Channel Manager) is the #1 most trending product in the Channel Managers category (out of 108) and the #23 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSiteMinder has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted SiteMinder as the #1 Channel Managers provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SiteMinder Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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SiteMinder Case Studies
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
Townsville (Australia)
SiteMinder supports Invergarry Hotel’s improved guest experience
Invergarry (United Kingdom)
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
Kedewatan (Bali)
Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
Kuta (Bali)
Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder
Berlin (Germany)
The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform
Salzburg (Austria)
Hanging Gardens of Bali maximises sales and improves channel management with SiteMinder
Payangan (Indonesia)
How Villa Italia profited from switching to SiteMinder’s channel manager
Munich (Germany)
Palladium Hotel Group accelerates its growth with SiteMinder
Sant Antoni de Portmany (Balearic Islands)
Town Hotel optimises online distribution and efficiency with SiteMinder
Kreisfreie Stadt Wiesbaden (Germany)
Silavadee Pool Spa Resort increases bookings by 60% with SiteMinder
Lamai Beach (Thailand)
Hotel Graf Bentinck increases efficiency up to 70% with SiteMinder
Dangast (Germany)
Hotel Gran Bilbao trusts SiteMinder to support its revenue management strategy
Bilbao (Spain)
SiteMinder helps Hotel Kragemann generate more direct bookings with less effort
Aachen (Germany)
Chatrium Hotels & Residences “revolutionise” operations and find success with SiteMinder
Tubsai (Thailand)
The Phala Group Optimise Channel Management and Boost Revenue
Sanur (Bali)
Hotel Amicizia improves room management with SiteMinder
Rimini (Italy)
Qunci Villas enjoys the great benefits of hotel integration with SiteMinder
Mangsit (Indonesia)
Kuching Park Hotel by Infinite Hospitality Group compliments smart guest experience with addition of SiteMinder’s platform
Kuching (Malaysia)
Kirimaya brand - increases bookings by 50% by developing a solid online sales strategy.
Mu Si (Thailand)
SiteMinder is glad to be a part of VALA Hua Hin hotel’s journey by offering reliable system and solid support to hoteliers in every circumstance.
Cha-am (Thailand)
Always ready: Minor Hotels sustains adaptability with SiteMinder Multi-Property
Tagum City (Philippines)
Olive House Apartments solve overbookings with SiteMinder and see direct revenue success
Ogunquit (United States of America)
HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels
Ratsada (Thailand)
TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property
Sydney (Australia)
PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property
London (United Kingdom)
How Quest Apartment Hotels Centralized Distribution to Gain Back Hours with SiteMinder Multi-Property
Melbourne (Australia)
La Flora Group is confident it has found a lasting solution with SiteMinder
Khao Lak (Thailand)
The RuMa Hotel and Residences chose SiteMinder and never looked back
Kuala Lumpur (Malaysia)
Fuli Hot Spring Resort has all boxes ticked with SiteMinder
Yuchi (Taiwan)
Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder
Kecamatan Kuta (Indonesia)
References
"From the front office and reservations, to our revenue, sales and marketing teams, the Hotel App Store can help us to reach all our guests in a more convenient way and guide us towards more efficient customer service."
Melanie Joice Agrimano
Revenue manager @
"The Hotel App Store is a great opportunity to find ready-made solutions we haven't thought of or are unable to find. It has become a trusted marketplace for services that, under normal circumstances, would come with the hassle of extra developments and integrations."
Nuno Sacramento
e-commerce Manager @
"After a competitive review of the world’s leading channel management systems, we chose SiteMinder’s Channel Manager as the product that could provide us with an unmatched competitive edge. It is business critical in today’s rapidly changing distribution landscape to have disparate systems connected via a robust and reliable platform."
Bernd Mauritz
Revenue Systems & Project Manager @
GCH Hotel Group
"The power SiteMinder’s Channel Manager gives to us to access both local and global markets is unsurpassed, and it’s the reason it is the leader in the market today. Supported by the company’s local customer service, SiteMinder’s Channel Manager has empowered our hotel business to increase year-on-year room nights by 45 percent and year-on-year revenue by 33 percent, while significantly reducing the cost of acquiring guests."
Max Herbst
Head of Revenue Management @
DORMERO Hotel Berlin Ku'damm
"SiteMinder’s Channel Manager has given us direct access to new distribution channels through which we can now sell our over-300 rooms. And best of all, the updates from our property management system to those channels works two ways – in real-time – so we can optimize and sell our rooms right up to the last minute without any fear of being overbooked."
José Morilla
Commercial Director @
Casa Palacio Maria Luisa - Jerez
Featured Customers
Popularity by Segment
Size
203 | X-Small (1-9 room)
314 | Small (10-24 room)
598 | Medium (25-74 room)
545 | Large (75-199 room)
345 | X-Large (200+ room)
Country
281 | Australia
233 | Spain
184 | Thailand
136 | United States of America
90 | Mexico
72 | United Kingdom
69 | New Zealand
58 | Vietnam
53 | Malaysia
43 | Portugal
42 | France
40 | Ireland
38 | Germany
37 | Indonesia
36 | Cambodia
28 | Philippines
23 | Estonia
20 | Canada
20 | Italy
19 | Finland
19 | India
19 | Singapore
18 | South Africa
17 | Colombia
17 | China
15 | Czech Republic
14 | Hungary
12 | Costa Rica
12 | Iceland
12 | Switzerland
11 | United Arab Emirates
11 | Taiwan
11 | Laos
10 | Austria
9 | Argentina
9 | Latvia
8 | Chile
6 | Fiji
6 | Cyprus
5 | Denmark
4 | Trinidad and Tobago
4 | Belize
4 | Sweden
4 | Peru
4 | Malta
4 | Ecuador
4 | Sri Lanka
4 | Greece
4 | Poland
4 | Egypt
4 | Pakistan
4 | Morocco
3 | Myanmar
3 | Uruguay
3 | Maldives
3 | Panama
3 | Kenya
3 | Romania
3 | Slovenia
2 | Vanuatu
2 | Namibia
2 | Andorra
2 | Saint Martin (French part)
2 | Bangladesh
2 | Nigeria
2 | Georgia
2 | Norway
2 | Croatia
1 | Seychelles
1 | Ukraine
1 | Paraguay
1 | Hong Kong
1 | Saudi Arabia
1 | Montenegro
1 | Zambia
1 | Zimbabwe
1 | Belgium
1 | Mozambique
1 | Uganda
1 | Tunisia
1 | Sierra Leone
1 | Guatemala
1 | Nicaragua
1 | Samoa
1 | Japan
1 | Rwanda
1 | Cameroon
1 | Bahamas
1 | Brazil
1 | Iran
1 | Qatar
1 | Honduras
Type
755 | Boutiques
687 | Resorts
611 | Luxury Hotels
592 | City Center Hotels
568 | Bed & Breakfast & Inns
459 | Limited Service & Budget Hotels
447 | Branded Hotels
431 | Airport/Conference Hotels
274 | Extended Stay & Serviced Apartments
145 | Hostels
129 | Motels
118 | Vacation Rentals & Villas
42 | RV Parks & Campgrounds
39 | Casinos
Region
644 | Europe
487 | Asia Pacific
359 | Oceania
246 | North America
65 | South America
38 | Africa
24 | Middle East
11 | Central America
Category
1812 | Channel Managers
917 | Booking Engine
246 | Rate Shopping
235 | Website Design
120 | Upselling Software
104 | Hotel Rate Parity
93 | Guest Messaging Software
91 | Hotel Metasearch Management Software
More Products by SiteMinder
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like how SiteMinder enhances occupancy and revenue with its seamless channel management and integration, making it easy to update rates and inventory across multiple OTAs in real-time. The system is praised for its fast interactions and user-friendly interface. Critical points include occasional disconnections, slower support response times, and specific functionalities like advanced customization and more intuitive mapping that could be better. Notably, SiteMinder's insights and reporting help optimize strategies by providing actionable data, although some channels experience sync delays leading to overbooking issues. These insights are crucial for hotels to maximize yield and reduce manual labor. It's essential for potential buyers to consider both the strengths and areas needing improvement to ensure SiteMinder aligns with their operational needs and expectations.
AI-generated from the text of customer reviews
Looking for specific info?
10
Distribution
Sales & E-commerce manager from 50-74 room Bed & Breakfast & Inn in Bangkok (Thailand)
Verified
5 days ago
So many popular distributions to connect with quick interface and easy to use. Less problem about rate, availability and interface.
Thailand
Thailand
Sales & E-commerce manager
Medium Hotel
10
Good
ITM and Revenue Manager from 25-49 room Bed & Breakfast & Inn in Nairobi (Kenya)
Verified
5 days ago
I like the booking engine layout and also how to configure rates in the platform. managine inventory and restriction is also easy.
Kenya
Kenya
ITM and Revenue Manager
Medium Hotel
10
GREAT
SALES DEPARTMENT from 100 to 199 room City Center Hotel in Seville (Spain)
Verified
1 months ago
Speed and usability of the system. Customer service and speed in response and incident management. Ease of connecting.
Spain
Spain
SALES DEPARTMENT
Large Hotel
9
Manager
manager from 10 to 24 room Branded Hotel in Ballarat (Australia)
Verified
1 months ago
Faster than other channel manager by means of the booking received and availability. Siteminder is well recognised channel manager I had been using.
Australia
Australia
manager
Small Hotel
9
SiteMinder made my day
Owner from 10 to 24 room Vacation Rentals & Villa in Pattaya (Thailand)
Verified
1 months ago
I started my business t years ago, mostly my friend sent their customers to my rental house but she stop sending her customers a month later because she invested in her own business house rental business. Definitely she had to filled her house with customers before she could sent them to me. I start my own marketing plan on OTA. It not too...
Thailand
Thailand
Owner
Small Hotel
10
A Game-Changer for E-commerce Management
from 500+ room Bed & Breakfast & Inn in Langkawi (Malaysia)
Verified
1 months ago
I absolutely love SiteMinder! The channel management feature has been a game-changer for my daily e-commerce tasks. It seamlessly integrates with multiple sales channels, making it incredibly easy to manage everything from one place. This tool has significantly streamlined my operations, allowing me to update inventory, prices, and availabi...
Malaysia
Malaysia
X-Large Hotel
9
Lloyd’s Inn Bali finds seamless integration and rate parity thanks to SiteMinder
E-commerce & Sales Executive from 200 to 499 room Bed & Breakfast & Inn in Kuta (Bali)
Verified
1 months ago
Currently, direct bookings are in the top three booking channels for Lloyd’s, said Anita. Compared to competitors, SiteMinder’s booking engine is the easiest to set up and use
Bali
Bali
E-commerce & Sales Executive
X-Large Hotel
7
City Oasis Inn finds perfect partner with SiteMinder’s smart platform
Reservations Manager from 25-49 room Bed & Breakfast & Inn in Townsville (Australia)
Verified
1 months ago
"The centralised nature of Channel Manager has greatly assisted City Oasis administratively and operationally – the fact that there is an interface with our CRM definitely helps. It’s a big difference from doing everything manually," explained Katie.
Australia
Australia
Reservations Manager
Medium Hotel
10
Channel Manager Use
Revenue and Yield Manager from 200 to 499 room City Center Hotel in Makati (Philippines)
Verified
1 months ago
Very user friendly and update is real-time. It also hosts a lot of distribution channels that the hotel can connect to.
Philippines
Philippines
Revenue and Yield Manager
X-Large Hotel
10
Kupu Kupu Barong teams up with SiteMinder to secure a 50% increase in bookings
E-commerce & Sales Manager from 25-49 room Bed & Breakfast & Inn in Kedewatan (Bali)
Verified
1 months ago
“SiteMinder’s channel manager is simple and easy to understand. Overbooking is also very rare, almost non-existent now,” she said.
Bali
Bali
E-commerce & Sales Manager
Medium Hotel
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