10 Best Hotel Management Software Vendors of 2022

Hotel Tech Report | Last updated
54 PRODUCTS REVIEWED
2536 HOTELIERS SURVEYED
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Hotel Management Software Vendor Shortlist

We’ve surveyed 2536 hoteliers across more than 101 countries to understand which are the best Hotel Management Software vendors to facilitate reservations, streamline operations and grow direct bookings, along with everything you need to know in order to buy the right Hotel Management Software for your hotel (including our 2022 Hotel Management Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).

Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Cloudbeds
4.5 (827 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2022 HotelTechAwards
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One System. One Login. Always in Sync.
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RoomRaccoon
4.9 (465 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted RoomRaccoon as the #2 Hotel Management Software provider in the 2022 HotelTechAwards
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The ultimate all-in-one solution for independent hotels
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Little Hotelier
4.4 (360 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2022 FINALIST
Hoteliers voted Little Hotelier as the #3 Hotel Management Software provider in the 2022 HotelTechAwards
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Hotel software that makes it easy for every small property to succeed.
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RMS
4.3 (163 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful, customisable cloud technology designed to grow hospitality businesses
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WebRezPro
4.6 (129 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful, cloud-based property management system designed for hotels
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innRoad
4.6 (83 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Increase Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.
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InnQuest
4.2 (79 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Web, Cloud and server based Hotel Property Management Solutions for any size property.
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ThinkReservations
4.9 (65 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Make your business more profitable + productive with the all-in-one cloud-based software for independent lodging professionals
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ResNexus
4.7 (65 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The easy and effective all-in-one solution for boutique hoteliers.
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HotelConnect
4.9 (26 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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All-in-1 Hotel Management System
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PRODUCT BUNDLES
These Product Suites Also Contain Hotel Management Software
Other solutions that offer an integrated hotel management software add-on module with their core product offering

Guest Service’s Hotel Management Software product suite also includes:

OVERVIEW
What is Hotel Management Software
Are you looking for a new hotel management system for your hotel to have a single all-in-1 solution that includes the essentials for running your property including a PMS, booking engine, channel manager and website? Whether you're working on a ground up development and building out your tech stack or you're in need of switching out a legacy tech stack for a cloud based all-in-1 HMS solution with a modern user experience, choosing an HMS is a critical decision that should not be made hastily.
Finding the right Hotel Management Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hotel Management Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 Hotel Management Software Guide)
BENEFITS
How do hoteliers benefit from hotel management software?

Hotel management software is typically used in smaller properties like B&Bs and guest houses to streamline front desk functions like check-in, back-office tasks and POS (point of sale) functions when staffing is lighter. This is a non-customizable hotel management solution generally combines core hotel property management system functionality with fully integrated channel management (prevent overbookings and connect to travel agents like Expedia), online booking engine, hotel website, guest service portal, housekeeping, maintenance, event management, email marketing, text messaging, customized reporting, surveys, rate management, dynamic pricing, sales lead generation, point-of-sale, payment gateway, and more.

  • Increase ADR (increase revenue): Cross-utilization of key components of the HMS allows properties to track current and past guest behavior and target market upgrades, add-ons and packages through the reservation/ online booking process (credit card processing) as well as through targeted marketing campaigns. Past occupancy trend reports can be utilized to apply dynamic pricing methodology to increase ADR for in-demand periods and shoulder nights. The ability to apply restriction-based pricing within your rate manager that integrates seamlessly to the built-in channel manager connectivity easily and efficiently increases ADR to higher occupancy periods.

  • Grow Occupancy: In order to increase occupancy, your system must be able to quickly and agilely adapt to booking trends. A true All-in-1 HMS provides pace reporting variances so that the property can identify areas of low occupancy and make price changes that immediately flow out to all channels, along with quickly sending targeted email marketing campaigns to entice more customers during the slower periods. The ability to quickly create packages to increase occupancy and interest in targeted dates is equally important.

  • Save Time & Money: all-in-one hospitality software providers bundle various automation tools and services into one solution to help unify systems to an integrated all-in-one management solution, saving staff time and providing more visibility throughout hotel operations. Best-in-class providers offer a built-in channel manager with live, two-way direct connections to all major OTA’s and GDS’s. This saves properties time and money by eliminating the middleman. Room inventory is live across corresponding OTA/GDS, with no need for an intermediary such as a CRS. That being said, many all-in-one HMS providers do connect with top-rated CRS platforms as well.

FEATURES
What are the key features of an All-in-1 Hotel Management System?

Intuitive & easy-to-use interface: A user-friendly interface is the most important factor when choosing mission-critical software for a hotel. If your hotel software is complex and confusing, more mistakes will be made, costing you more money. Common tasks should not take lots of time and steps, as this slows down your team and limits your ability to grow quickly – hence the need for a powerful hotel management software system.

Mobile & tablet optimised: When your manager, housekeeping team, and other staff members need to check details on a booking quickly they shouldn’t have to rush back to the office. Any system you use must not only be accessible by, but also optimized for use on mobile phones and tablets. Better yet, your owner should be able to check performance while on holiday.

Clear visibility of the grid: Adding special events that are happening in the region, highlighting returning guests, and identifying guests who are yet to pay their bill are all features your grid should enable by default. Your grid should allow you to quickly & easily see key information about your guests.

Guest profiles: Are you working on building guest loyalty? Guest profiles store your guests’ contact information, stay history, and even preferences, so that you can deliver a more personalized experience during their next stay. Better yet, a guest profile with stored CC’s of your guest will make it even easier for returning guests.

IMPLEMENTATION
What to expect during the implementation of new hotel management software

An HMS that succeeds in quick and efficient on-boarding of new properties is adept at sharing the full scope of the implementation project on the kickoff call and communicating effectively with key decision-makers. The provider should ensure that key decision-makers are available for each of the following calls and that they understand how their role is vital to the success of the implementation. Importing data from the current system, setting up gateway connections, and building out rooms, rates and third-party connections takes diligence. Working with a hospitality management system that can port in previous guest experience and hotel reservation data will help shorten the onboarding process, as well as provide historical data for reporting purposes. Smaller properties can plan for a 3-week onboarding time frame, while larger properties with more complex integrations should plan for 4+ weeks of implementation.

FAQs
Hoteliers Also Ask
Hospitality management software provides all software necessities in one easy-to-use, cloud-based platform: hotel booking and reservations management as well as functionality to manage day-to-day front desk agent workflows and general hotel operations. Hotel management software is typically used in smaller properties like B&Bs and guest houses to streamline back-office and POS (point of sale) functions when staffing is lighter. This is a non-customizable hotel management solution generally combines core hotel property management system functionality with fully integrated channel management (prevent overbookings and connect to travel agents like Expedia), online booking engine, hotel website, guest service portal, housekeeping, maintenance, event management, email marketing, text messaging, customized reporting, surveys, rate management, dynamic pricing, sales lead generation, point-of-sale, payment gateway, and more. A single login allows the user to streamline access for one or multiple properties based on security profile credentials so hoteliers can see real-time inventory data. A cloud-based hotel software can be used across all platforms and browsers. Hotel management systems are typically used by smaller boutiques, inns, and vacation rentals that require simple software solutions that combine basic reservation system functionality and automate front office tasks in a user-friendly interface. Larger players in the hotel industry tend to prefer dedicated property management systems for more comprehensive functionality that serves larger properties. Hotel chains and even larger independent hotels tend to use dedicated property management systems that can leverage integrations with other SaaS products in order to boost direct bookings, connect to distribution systems, manage occupancy rates, etc. Having said that, many popular HMS players like Cloudbeds do offer fully integrated property management systems (cloud PMS) that are purpose built for the hotel business. Less common functionality amongst hotel management software includes room service ordering and a turnkey loyalty program.
Hotels most often use a property management system to manage all reservations, check-ins, invoices, and guest profiles. In addition, hotels might use a booking engine to allow reservations to be booked on the hotel website, plus a channel manager to connect to third-party platforms, a revenue management system, and customer relationship management system, and more.
A hotel management system first receives reservations from the hotel’s website, booking channels, or manual entry. Then, the reservations are available for staff to manage in the system’s dashboard. Hotel management systems often offer integrations with complementary systems like payment processors and customer relationships management (CRM) systems to seamlessly leverage reservation data.
The most advanced hotel PMS software vendors include vendors like RoomRaccoon, Cloudbeds, RMS Cloud, and Little Hotelier (by Siteminder). The most advanced software is typically built by companies focused on the specific needs of mid-sized to smaller hotels that are well funded with strong engineering and product design resources. While design is not necessarily indicative of advanced capabilities you will likely be able to tell in an instant if a system is dated if it has poor usability. Some vendors may be more advanced than others in specific areas. Cloudbeds for example, has invested significant resources in modules for rate management (PIE) and payments.
Hotel managers should have strong leadership, communication, and problem-solving skills. In addition, hotel managers will benefit from marketing skills, budgeting and financial acumen, a high degree of patience, a strong work ethic, and even foreign language proficiency. Experience in the hotel industry is helpful, though it’s not a requirement.
The most senior position in a hotel is the general manager. General managers are like the CEO of a hotel; they are responsible for coordination between all departments, hiring employees, solving problems, and ensuring that the hotel meets its goals. Department directors typically report to the general manager (GM), and the GM reports to the hotel owners.
Hotel Software (like any software is subjective). Popular players include Cloudbeds, Room Raccoon, Ezee, RMS, and Hotelogix. Read reviews above when selecting a vendor. Make sure their revenue model is aligned (commission-free!) and that their customer support is top-notch because this system will be the lifeblood of your hotel.
The purpose of hotel management is to coordinate all operations of a hotel, from the front desk and housekeeping to food and beverage and finance. Hotel managers are often also responsible for marketing the hotel, complying with local regulations, and hiring and training employees. In addition, the hotel manager will respond to guest complaints and solve any problems that arise.
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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.