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We’ve surveyed 3960 hoteliers across more than 114 countries to understand which are the best Hotel Management Software vendors to facilitate reservations, streamline operations and grow direct bookings, along with everything you need to know in order to buy the right Hotel Management Software for your hotel (including our 2023 Hotel Management Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
MOST POPULAR
Most Popular Hotel Management Software
Choosing the right Hotel Management Software for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.
Highest HT Score
Cloudbeds
(rated 90% by 927 Hoteliers)
Most Recommended
Cloudbeds
(rated 90% by 927 Hoteliers)
For Bed & Breakfast & Inns.
ThinkReservations
(rated 98% by 233 Bed & Breakfast & Inns)
For Vacation Rentals & Villas.
Little Hotelier
(rated 88% by 112 Vacation Rentals & Villas)
For Extended Stay & Serviced Apartments.
RoomRaccoon
(rated 97% by 47 Extended Stay & Serviced Apartments)
For RV Parks & Campgrounds.
RMS
(rated 88% by 31 RV Parks & Campgrounds)
For City Center Hotels.
Cloudbeds
(rated 91% by 30 City Center Hotels)
View more (11)
PRODUCT RANKINGS
Hotel Management Software Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.
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Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 WINNER
Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2023 HotelTechAwards Learn more
Powerful. Intuitive. Unified. One platform to run your property.
This vendor's trending score is rising, Cloudbeds HMS is the #2 most trending product in the Hotel Management Software category (out of 61) and the #74 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 FINALIST
Hoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2023 HotelTechAwards Learn more
Hotel software that makes it easy for every small property to succeed.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 FINALIST
Hoteliers voted RoomRaccoon as the #3 Hotel Management Software provider in the 2023 HotelTechAwards Learn more
The ultimate all-in-one solution for independent hotels
This vendor's trending score is rising, RoomRaccoon HMS is the #1 most trending product in the Hotel Management Software category (out of 61) and the #43 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
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Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The easy and effective all-in-one solution for boutique hoteliers.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Make your business more profitable + productive with the all-in-one cloud-based software for independent lodging professionals
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful, cloud-based property management system designed for hotels
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Flexible Hotel Management Software Designed for Growth. Its your Hotel - We'll Just Help You Grow It
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful, customisable cloud technology designed to grow hospitality businesses
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotelogix is robust cloud based property management system designed to simplify hotel operations, increase market reach, drive more bookings and maximize revenue. Hotelogix provides solutions for both independent and group properties and is trusted by hoteliers in 100+ countries.
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Property Management Systems, Revenue Management Services, and Channel Management
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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2023 FINALIST
Hoteliers voted HOTELTIME as the #3 Property Management Systems provider in the 2023 HotelTechAwards Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Are you looking for a new hotel management system (or vacation rentals management) for your hotel to have a single all-in-1 solution that includes the essentials for running your property including a PMS, booking engine, channel manager and website? Whether you're working on a ground up development and building out your tech stack or you're in need of switching out a legacy tech stack for a cloud based all-in-1 HMS solution with a modern user experience, choosing an HMS is a critical decision that should not be made hastily. A great hotel management software can provide real-time visibility into your business that helps hospitality industry professionals save time, improve the guest experience and drive more revenue. Reservation management is the core functionality of any HMS or hotel PMS but property management system has evolved to do so much more (which we'll cover below).
Finding the right Hotel Management Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support.
This guide is designed to help you identify the best Hotel Management Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
(including our 2023 Hotel Management Software Guide)
BENEFITS
How do hoteliers benefit from hotel management software?
Hotel management software is typically used in smaller properties like B&Bs and guest houses to streamline front desk functions like check-in, back-office tasks and POS (point of sale) functions when staffing is lighter. This is a non-customizable hotel management solution generally combines core hotel property management system functionality with fully integrated channel management (prevent overbookings and connect to travel agents like Expedia), online booking engine, hotel website, guest service portal, housekeeping, maintenance, event management, email marketing, text messaging, customized reporting, surveys, rate management, dynamic pricing, sales lead generation, point-of-sale, payment gateway, and more.
Increase ADR (increase revenue): Cross-utilization of key components of the HMS allows properties to track current and past guest behavior and target market upgrades, add-ons and packages through the reservation/ online booking process (credit card processing) as well as through targeted marketing campaigns. Past occupancy trend reports can be utilized to apply dynamic pricing methodology to increase ADR for in-demand periods and shoulder nights. The ability to apply restriction-based pricing within your rate manager that integrates seamlessly to the built-in channel manager connectivity easily and efficiently increases ADR to higher occupancy periods.
Grow Occupancy: In order to increase occupancy, your system must be able to quickly and agilely adapt to booking trends. A true All-in-1 HMS provides pace reporting variances so that the property can identify areas of low occupancy and make price changes that immediately flow out to all channels, along with quickly sending targeted email marketing campaigns to entice more customers during the slower periods. The ability to quickly create packages to increase occupancy and interest in targeted dates is equally important.
Save Time & Money: all-in-one hospitality software providers bundle various automation tools and services into one solution to help unify systems to an integrated all-in-one management solution, saving staff time and providing more visibility throughout hotel operations. Best-in-class providers offer a built-in channel manager with live, two-way direct connections to all major OTA’s and GDS’s. This saves properties time and money by eliminating the middleman. Room inventory is live across corresponding OTA/GDS, with no need for an intermediary such as a CRS. That being said, many all-in-one HMS providers do connect with top-rated CRS platforms as well.
FEATURES
What are the key features of an All-in-1 Hotel Management System?
Intuitive & easy-to-use interface: A user-friendly interface is the most important factor when choosing mission-critical software for a hotel. If your hotel software is complex and confusing, more mistakes will be made, costing you more money. Common tasks should not take lots of time and steps, as this slows down your team and limits your ability to grow quickly – hence the need for a powerful hotel management software system.
Mobile & tablet optimised: When your manager, housekeeping team, and other staff members need to check details on a booking quickly they shouldn’t have to rush back to the office. Any system you use must not only be accessible by, but also optimized for use on mobile phones and tablets. Better yet, your owner should be able to check performance while on holiday.
Clear visibility of the grid: Adding special events that are happening in the region, highlighting returning guests, and identifying guests who are yet to pay their bill are all features your grid should enable by default. Your grid should allow you to quickly & easily see key information about your guests.
Guest profiles: Are you working on building guest loyalty? Guest profiles store your guests’ contact information, stay history, and even preferences, so that you can deliver a more personalized experience during their next stay. Better yet, a guest profile with stored CC’s of your guest will make it even easier for returning guests.
IMPLEMENTATION
What to expect during the implementation of new hotel management software
An HMS that succeeds in quick and efficient on-boarding of new properties is adept at sharing the full scope of the implementation project on the kickoff call and communicating effectively with key decision-makers. The provider should ensure that key decision-makers are available for each of the following calls and that they understand how their role is vital to the success of the implementation. Importing data from the current system, setting up gateway connections, and building out rooms, rates and third-party connections takes diligence. Working with a hospitality management system that can port in previous guest experience and hotel reservation data will help shorten the onboarding process, as well as provide historical data for reporting purposes. Smaller properties can plan for a 3-week onboarding time frame, while larger properties with more complex integrations should plan for 4+ weeks of implementation.
FAQs
Hoteliers Also Ask
Hospitality management software provides all software necessities in one easy-to-use, cloud-based platform: hotel booking and reservations management as well as functionality to manage day-to-day front desk agent workflows and general hotel operations.
Hotel management software is typically used in smaller properties like B&Bs and guest houses to streamline back-office and POS (point of sale) functions when staffing is lighter. This is a non-customizable hotel management solution generally combines core hotel property management system functionality with fully integrated channel management (prevent overbookings and connect to travel agents like Expedia), online booking engine, hotel website, guest service portal, housekeeping, maintenance, event management, email marketing, text messaging, customized reporting, surveys, rate management, dynamic pricing, sales lead generation, point-of-sale, payment gateway, and more.
A single login allows the user to streamline access for one or multiple properties based on security profile credentials so hoteliers can see real-time inventory data.
A cloud-based hotel software can be used across all platforms and browsers. Hotel management systems are typically used by smaller boutiques, inns, and vacation rentals that require simple software solutions that combine basic reservation system functionality and automate front office tasks in a user-friendly interface. Larger players in the hotel industry tend to prefer dedicated property management systems for more comprehensive functionality that serves larger properties. Hotel chains and even larger independent hotels tend to use dedicated property management systems that can leverage integrations with other SaaS products in order to boost direct bookings, connect to distribution systems, manage occupancy rates, etc.
Having said that, many popular HMS players like Cloudbeds do offer fully integrated property management systems (cloud PMS) that are purpose built for the hotel business. Less common functionality amongst hotel management software includes room service ordering and a turnkey loyalty program.
Hotels most often use a property management system to manage all reservations, check-ins, invoices, and guest profiles. In addition, hotels might use a booking engine to allow reservations to be booked on the hotel website, plus a channel manager to connect to third-party platforms, a revenue management system, and customer relationship management system, and more.
A hotel management system first receives reservations from the hotel’s website, booking channels, or manual entry. Then, the reservations are available for staff to manage in the system’s dashboard. Hotel management systems often offer integrations with complementary systems like payment processors and customer relationships management (CRM) systems to seamlessly leverage reservation data.
The most advanced hotel PMS software vendors include vendors like RoomRaccoon, Cloudbeds, RMS Cloud, and Little Hotelier (by Siteminder). The most advanced software is typically built by companies focused on the specific needs of mid-sized to smaller hotels that are well funded with strong engineering and product design resources. While design is not necessarily indicative of advanced capabilities you will likely be able to tell in an instant if a system is dated if it has poor usability. Some vendors may be more advanced than others in specific areas. Cloudbeds for example, has invested significant resources in modules for rate management (PIE) and payments.
Hotel managers should have strong leadership, communication, and problem-solving skills. In addition, hotel managers will benefit from marketing skills, budgeting and financial acumen, a high degree of patience, a strong work ethic, and even foreign language proficiency. Experience in the hotel industry is helpful, though it’s not a requirement.
The most senior position in a hotel is the general manager. General managers are like the CEO of a hotel; they are responsible for coordination between all departments, hiring employees, solving problems, and ensuring that the hotel meets its goals. Department directors typically report to the general manager (GM), and the GM reports to the hotel owners.
Hotel Software (like any software is subjective). Popular players include Cloudbeds, Room Raccoon, Ezee, RMS, and Hotelogix. Read reviews above when selecting a vendor. Make sure their revenue model is aligned (commission-free!) and that their customer support is top-notch because this system will be the lifeblood of your hotel.
The purpose of hotel management is to coordinate all operations of a hotel, from the front desk and housekeeping to food and beverage and finance. Hotel managers are often also responsible for marketing the hotel, complying with local regulations, and hiring and training employees. In addition, the hotel manager will respond to guest complaints and solve any problems that arise.
Property Management Systems (PMS) are software solutions commonly used in the hotel industry by hoteliers to manage various aspects of their properties, such as booking engine, front desk, check-in, room service, and more. These systems can automate many tasks and streamline hotel operations, allowing hoteliers to focus on providing a great guest experience. Many PMS are cloud-based, which allows for real-time access to data and the ability to access the system from anywhere. Some popular PMS providers in the hotel industry include cloudbeds, ezee, little hotelier, hotelogix, and others. These solutions often include functionality such as channel management, revenue management, rate management, and online booking. Some even have modules for vacation rentals, event management, and credit card payment processing. These all-in-one management solutions are user-friendly and can help hotels increase direct bookings and reduce dependence on online travel agents (OTAs) such as Expedia. A hotel website with an online booking engine and mobile app can also help to increase reservations and upsell services to guests. Other software solutions commonly used in the hotel industry include Point of Sale (POS) systems, CRM solutions, and software for managing social media and customer support. These software products can help hoteliers manage day-to-day operations and improve overall revenue management. Some providers offer commission-free solutions for small properties, such as inns, hostels, B&Bs, motels, and independent hotels.
The concept of a "best" hotel management system is subjective and largely dependent on the specific needs and requirements of each hotel. Hoteliers understand that various variables, such as room count, location, amenities, average daily rate (ADR), outlets, and more, play a crucial role in determining the most suitable hotel management software.
When it comes to managing hotel operations effectively, a hotel property management system (PMS) is a fundamental tool. It encompasses a wide range of functionalities, including check-in/check-out processes, front desk operations, guest services, room service, event management, and allocation management. The PMS serves as the central hub for streamlining various aspects of hotel operations and ensuring a seamless guest experience.
Real-time functionality is essential in a hotel PMS, enabling hotel managers to have up-to-date information on room availability, pricing, and occupancy. This information is vital for revenue management and optimizing distribution channels, including online booking engines, direct bookings, travel agents, and OTAs (Online Travel Agencies).
To maximize revenue potential, a hotel management system should also integrate a channel manager to automate the process of managing rates and inventory across different distribution channels. This helps prevent overbookings and ensures that pricing is optimized across multiple platforms.
In addition to revenue management, a robust hotel management system often includes a point-of-sale (POS) system, allowing seamless integration with various outlets within the hotel. The POS system enables efficient management of billing and payments, including credit card processing and integration with payment gateways.
Customer relationship management (CRM) functionality is another crucial component of a comprehensive hotel management system. It allows hoteliers to track guest profiles, preferences, and interactions, enabling personalized services and targeted marketing efforts. Integration with social media platforms can also enhance guest engagement and loyalty programs.
Furthermore, customizable software solutions are preferred as they enable hoteliers to tailor the system to their specific requirements and branding. This flexibility is especially valuable for independent hotels, bed and breakfast establishments, and small properties that may have unique needs.
Several hotel management system providers offer comprehensive solutions that meet the diverse requirements of the hospitality industry. Some well-known names in the market include Cloudbeds, Hotelogix, Oracle, and many others. These systems often provide additional features such as mobile apps, kiosks, chatbots, and customer support to further enhance the guest experience.
Ultimately, the "best" hotel management system is one that aligns with the specific needs of the hotel, offers a wide range of functionalities, integrates with distribution channels, and supports the automation and optimization of hotel operations. By leveraging technology effectively, hoteliers can streamline processes, improve guest satisfaction, and drive revenue growth in the dynamic and ever-evolving hotel industry.
A lodging management system is a comprehensive software solution used in the hospitality industry to streamline hotel operations and maximize profitability. It is also known as a hotel property management system (PMS) or hotel management software. This cloud-based software provides functionality for various aspects of hotel management, including front desk operations, direct bookings, point-of-sale (POS) transactions, upselling, revenue management, and guest services.
The primary purpose of a lodging management system is to automate day-to-day hotel operations and enhance the guest experience. It serves as an all-in-one solution for different types of properties such as hotels, hostels, B&Bs, vacation rentals, inns, motels, and campgrounds. The system offers modules for front office and back-office functions, including reservation management, check-in/check-out processes, room service, billing, and inventory management.
One of the key features of a lodging management system is the online booking engine, which allows guests to make direct bookings through the hotel's website. It integrates with various distribution channels, such as OTAs (Online Travel Agencies) like Expedia and Airbnb, to ensure real-time availability and pricing updates across multiple platforms. This integration helps to maximize occupancy and revenue by reaching a wider audience.
The system also includes a channel manager, which synchronizes room availability and rates across different distribution channels, avoiding overbookings and discrepancies. This functionality is crucial in managing pricing and inventory effectively. Revenue management tools help hoteliers optimize rates and occupancy to achieve the highest possible revenue per available room (RevPAR) and average daily rate (ADR).
Lodging management systems provide an intuitive user interface and are designed to be user-friendly for both hotel staff and guests. They often offer mobile apps for convenient access to the system and allow guests to manage their reservations, request services, and communicate with the hotel via messaging features.
Payment processing and credit card integration are essential components of a lodging management system, enabling secure and efficient transactions. It supports various payment gateways to accommodate different payment methods.
In addition to operational functionalities, a lodging management system may include customer relationship management (CRM) features to track guest preferences, history, and provide personalized services. Integration with social media platforms allows hotels to engage with guests and promote their services.
Popular lodging management system providers, such as Cloudbeds and Little Hotelier, offer comprehensive software solutions tailored to the needs of hospitality businesses. These systems are backed by customer support to assist with any technical issues or inquiries.
A lodging management system streamlines operations, enhances guest satisfaction, and increases profitability for hotel businesses by providing a centralized solution to manage reservations, automate processes, and optimize revenue.
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