If you are looking for a hotel reservations system (aka central reservations system or CRS) then you've come to the right place. A central reservation system (CRS) is a platform used by hotels to centrally manage and distribute room inventory, rates, and reservations.
Sometimes those new to the industry confuse hotel reservations systems for a property management system or booking engine - so make sure you're in the right place before you start browsing our best vendor list below.
We’ve surveyed 309 hoteliers across more than 47 countries to understand which are the best Hotel Reservations Systems vendors, along with everything you need to know in order to buy the right Hotel Reservations Systems for your hotel (including our 2023 Hotel Reservations Systems Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
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Planet’s Hotel Reservations Systems product suite also includes:
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NewBook’s Hotel Reservations Systems product suite also includes:
HotelKey’s Hotel Reservations Systems product suite also includes:
A central reservation system (CRS) is a platform used by hotels to centrally manage and distribute room inventory, rates, and reservations. The CRS typically receives inventory from the PMS, then distributes rates and availability in real-time to direct and third-party channels, including the hotel’s own website booking engine and call center (direct channels), as well as channel managers, OTAs, GDS, and metasearch (third-party channels). Reservations from these channels are sent back to the CRS and subsequently synced into the PMS for room allocation. Hotel revenue managers and marketing/e-commerce managers use CRS or distribution systems to create various promotions and offers through rate plans for different channels and to adjust pricing quickly to be updated across all channels. Reservation agents also work in the CRS to manage reservations.
A CRS is typically priced on a variable basis and varies by channel. For example, direct bookings via booking engine can cost 1-5% of bookings or a flat fee per booking. Call center reservations are generally priced on talk time or commissions and GDS is usually priced on a flat fee per booking plus membership fees. Pricing varies dramatically in this category so make sure to compare quotes on Hotel Tech Report to find the best fit for your business.
A designated implementation team will reach out to begin the implementation process, which includes completing required forms, building out the system, and proactively reaching out to third-party vendors where integrations are needed. Generally, implementation can be completed within 2-4 weeks, including staff training, provided that hotels provide all the required information in a timely manner and attend the training sessions.
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