Posada la casa del pintor.Gerente

14 months ago

Verified

... Communication is not as fluid as it should be. I have had a problem with the invoice numbering, I have written several times but it has not been updated. ...

Ecommerce Manager

14 months ago

Verified

... We run a hostel of a 100 rooms all on various OTAs. In comparison to other hotels we might be less complex but still don't know how we could operate without constant overbookings without the help of ...

Director

14 months ago

Verified

... It has a pleasant design, the channel manager works very well, and the staff who assist you are very nice and helpful. I understand that they have been working to improve, but if you are thinking ...

General manager

14 months ago

Verified

... What could be improved is the chat tool, maybe could be included a voice/video option for faster communication and relosution with the techniciansApp for phones, for easier and faster management. ...

controller

14 months ago

Verified

... The reporting aspects leave room for improvement; for example, we can't get a list of all the tax-exempt reservations and need to look at them one at a time or keep a running list as they come in. Also, there is no option to contact customer service via phone; only via chat and very often instead of walking you through a solution they just send a link to an article. Additionally, chargebacks ...

Marketing Digital Manager

14 months ago

Verified

... Better Firefox browser support is a must nowadays. It is a little frustrating to see notices about how certain functions in this browser do not work correctly. ...

Customer Support Coach

14 months ago

Verified

... The presence of an idea board and regular updates are positive signs that Cloudbeds is committed to refining its property management system (PMS) based on user input. However it would be nice to get ...

Proprietaria e gestora

14 months ago

Verified

... Color markers on the calendar for national holidays. More stock controls (POS). Notification by email or text message or WhatsApp in case there is a failure to pay for the month. 24 hour support. ...

GM

14 months ago

Verified

... I love the ease of the system, very easy to use with tutorials, etc., Support is right there when needed and very pleasent. ...

Assistant Manager

14 months ago

Verified

... Incorporating an internal barred guest system, allowing blocks onto names without the potential of the guest(s) booking again in the future. ...

Owner

14 months ago

Verified

... My short-term accommodation business is able to ensure great guest user experience from their first point of contact to after check-out thanks to Cloudbeds. The channel manager is great, and makes sure that bookings are synched across all channels. The integration with Stripe means that we can handle payment online via credit card easily and without fuss. We can also add charges and refund easily. The booking widget is easily incorporated into our website with a code ...

Gerente de Eccomerce

14 months ago

Verified

... In terms of formats, such as supports, welcome letters, since they are very restricted or at least in terms of design it is impractical for needles. ...

Manager

14 months ago

Verified

... Absolutely help ...

Revenue Manager

14 months ago

Verified

... Rate Manager ...

Resident Manager

14 months ago

Verified

... Easy to use and effective and to teach to other employees, rates can be changes anytime and connected to OTA's already. ...

Duty Manager

14 months ago

Verified

... * All clients/guests booking are monitored well * very convenient to use *visually easy to understand in a matter of a few training ...

President

14 months ago

Verified

... Easy to learn ...

sales Manager

14 months ago

Verified

... It's about soem report have to improve such as revenue fuction and some concern and also for customber service should have Thais ...

Director

14 months ago

Verified

... It is the most efficient for employees to utilize the channel manager, excellent service support to integrate with self-check in modules. We were able to get in touch with someone online most of the ...

Managing Director

14 months ago

Verified

... Invoicing - (guest) company data not very prominent. invoicing and payment records for multiple room reservations are not very user friendly. How the system accounts for and reports VAT is not very clear. The reporting ...

owner

14 months ago

Verified

... Adding some minor features that would save time using the software and would be helpful to run the business. However, we understand that many hoteliers have wishes and not all can be implemented ...

CEO

14 months ago

Verified

... Nothing , no contact phone , no technical answer, the staff never answer to our technical issues , I had bad reviews due to your system . When we block dates for private event , your system remove ...

Diretor Marketing

14 months ago

Verified

... The design and boot support was great. I have nothing else positive to add, it was a terrible ex ...

Hotel manager

14 months ago

Verified

... It is very helpful in all the segments. It has good reports in order to built a strategy ...

General Manager

14 months ago

Verified

... We believe that the interface is simple and easy. We could use different layouts for the financial reports, which we use in a daily basis to report to the shareholders. The reporting that we can download at this time, are not "user friendly" and it is very difficult for us to integrate them to our internal softwares or databases. We suggest to optimize ...

Owner

14 months ago

Verified

... Onboarding was rough! And I wish there was tech support with a deeper understanding of the software. The Chat is great, but I always have to wait 2-3 days for a email answer to most questions. ...

Hostel Owner

14 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Owner

14 months ago

Verified

... its very enjoyable to use since the UI is very easy to working with. We are very helpful by Cloudbeds System. ...

Receptionist

14 months ago

Verified

... Cloudbed has many tools to help you efficiently manage your price and analyze your revenue statistics. The calendar is intuitive, and the User Interface takes time for new staff to master. Cloudbed ...

Director

14 months ago

Verified

... 1. **Enhanced Customization:** Providing more customizable options for tailored property needs would be beneficial. Offering greater flexibility in configurations can cater to diverse business requirements. 2. **Streamlined Reporting:** Simplifying and refining the reporting tools could make data analysis more intuitive. A more user-friendly reporting interface would aid in extracting actionable insights efficiently. 3. **Faster Updates:** Although generally efficient, enhancing the speed of updates across channels could further reduce the risk of overbookings and improve real-time synchronization. 4. **Expanded Integration:** Continuously expanding the list of integrated third-party platforms and channels would broaden the software's reach and utility for different types of properties. 5. **Advanced ...

Owner

14 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily ...

Gerente

14 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also ...

Owner

13 months ago

Verified

... Catalina Uribe was extremely kind and helped me enormously with my hostel, unfortunately we do not continue using the platform for financial reasons but I recommend it. I hope everyone gets someone ...

Brand Marketer

12 months ago

Verified

... First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. When I sent a ...

Resort manager

12 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Analista Central de Reservas

11 months ago

Verified

... The friendliness of cloudbeds ...

Owner

11 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Gerente

11 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Proprietario

9 months ago

Verified

... The practicality and intuitive process of managing accommodations, reservations, check-ins and checkouts are easy for our employees to learn. ...

Gerente

9 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Sales Manager

9 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total ...

manager

8 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted customer support numerous times, but none of our issues have been resolved. We only receive standard ...

Property Owner

8 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real-time overview of occupancy rates, reservations, and guest information, enabling us to make informed decisions and respond promptly to any inquiries or requests. Effortless Booking and Channel Management - The seamless integration with major online travel agencies (OTAs) and our website has significantly simplified our booking and channel management processes. Cloudbeds automatically updates inventory across all platforms, eliminating the risk of overbookings and ensuring accurate availability information for our guests. This level of synchronization has not only enhanced our operational efficiency but also improved our online visibility and competitiveness. Personalized Guest Experiences - Cloudbeds' guest management capabilities have allowed us to personalize each stay, creating memorable experiences that keep our guests coming back. From capturing preferences and special requests during the booking process to tailoring in-stay services, we can anticipate and exceed our guests' expectations at every touchpoint. Robust Reporting and Analytics - The comprehensive reporting and analytics tools provided by Cloudbeds have empowered us to gain valuable insights into our business performance. We can easily track key metrics, identify trends, and make data-driven decisions to optimize our operations, pricing strategies, and marketing efforts. This level of visibility has been instrumental in driving our growth and profitability. Exceptional Customer Support - Throughout our journey with Cloudbeds, their dedicated ...

owner

8 months ago

Verified

... Convenient system ...

Resort Manager

7 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Office Manager

6 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated ...

Directora General

6 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal, GooglePay, and ApplePay. They keep improving and expanding, to offer more to the businesses that aren't just your standard hotels! They offer a wide variety of integrations, from accounting software programs to smart lock companies. And, they have options to build your own integration if they haven't added an integration to them themselves yet! Their 24 hour a day support ...

Owner/Operator

5 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

5 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages ...

Sales Manager

5 months ago

Verified

... Need a modern and easy solution for channel management and hotel management software? Check out Cloudbeds ...

Socio

5 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce ...

Encargado de Reservas

4 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes easier, Cloudbeds allows you to manage reservations in a simple and complete way. -I like the good service ...

Gerente de reservas

4 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

Recepcionista

4 months ago

Verified

... The RevPar report could be improved since it shows me the production for the month, but if I have a reservation, half of which is in one month and the other half ends the following month, it only ...

Receptionist

4 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

Property manager

4 months ago

Verified

... Cloudbeds simplifies operations with its easy-to-use interface, real-time updates, and smooth system seamless integration of booking channels, saving time daily. ...

E Commerce Manager

4 months ago

Verified

... All in One System for Hotel ...

Resident Manager

4 months ago

Verified

... tax or vat report does not correct. If cloud bed has Thai people staff will better communicate than chatbot ...

Owner

3 months ago

Verified

... Clear reports on sales and summary. Up to date live bookings without double bookings. Easy to edit and updates from platform ...

Owner - CEO

3 months ago

Verified

... One on one live support to continue with the overall capabilities. Being able to customize some parts of Cloudbeds. Thank you ...

Owner

3 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Manager

3 months ago

Verified

... Support could be improved. After onboarding, we were left to fend for ourselves. Doesn't feel good to be left without support that's not technical but ways to improve efficiencies. The support chat ...

Director

2 months ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Owner and Co-Founder

2 months ago

Verified

... Cloudbeds ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate ...

Front Desk

2 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

2 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Managing Director

2 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling ...

Marketing Manager

2 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Receptionist Front Desk

2 months ago

Verified

... The speed of the system, how easy it is to comprehend and manage, the colors and the way it saves information of guests and payments. ...

Posada la casa del pintor.Gerente

14 months ago

Verified

... It has made it a lot easier for my company, especially regarding the calendar, it is very important so that reservations are not duplicated. It makes contracts and invoices easier for you. ...

Ecommerce Manager

14 months ago

Verified

... There is a clean room check but there is no key returns check. There should be a place to check off if the keys have been returned. We wanted to keep more than one listing on Airbnb for exposure/visibility. But it was not possible to move people to one room type on CB to another room type and at the same time release the held occupancy for the first type. It would have been nice to be able to do so. I also didn't like when I used the live help recently and I was greeted by an AI bot. I hope that this not now the standard but rather just a situation of unavailable helpers. Many of us host a well informed with the software, we are also experts with Cloudbeds, so when we reach out it is because there is a more challenging issue that is often not written about in the help articles. Whistle ...

Managing director

14 months ago

Verified

... The channel manager saves me lots of time and avoids double bookings. Booking engine is simple and easy to use ...

Revenue

14 months ago

Verified

... Everything is on a single page, it is not necessary to change browsers to make connections with sales channels or go to another page to verify the changes made. No extra work need after channels ...

controller

14 months ago

Verified

... We've been using Cloudbeds PMS for a year and a half and are very satisfied. Cloudbeds PMS allows us easy access to our reservations and the calendar gives an overall view of bookings, past, present and future, with the option to click into each individual one and view or change reservation details, or cancel or modify if necessary. The dashboard, which is right on the home page, shows you all the new activity for that day (reservations, cancellations, new revenue), as well as the day's check ins and check outs. Updating rates and closing ...

Owner

14 months ago

Verified

... Arrival time from some channels come as standard 12:00.It would help to push the channel managers to send the right time. ...

Owner/Manager

14 months ago

Verified

... Cloudbeds is easy and simple to use for such a complex business to run. I like that you guys are always improving on details, looking for new features and aplications. ...

Marketing Digital Manager

14 months ago

Verified

... Now whenever I make updates to my reservations, all platforms such as Booking, Airbnb, VRBO are automatically updated, always. I had doubts before, but I am now sure that my availability is ...

Proprietaria e gestora

14 months ago

Verified

... Color markers on the calendar for national holidays. More stock controls (POS). Notification by email or text message or WhatsApp in case there is a failure to pay for the month. 24 hour support. ...

administradora

14 months ago

Verified

... Solution and ease for several tasks that we previously did separately and manually. Ease for all work staff. ...

Socia propietaria

14 months ago

Verified

... - Advertise our property on multiple sales channels. - Updated information on availability and rates. - Integration options with apps to enhance management with our guests: check-in, check-out, ...

Assistant Manager

14 months ago

Verified

... Easy and quick to use hostel system ...

Business owner

14 months ago

Verified

... POSSIBILITY TO RUN THE PROPERTY REMOTELY ALL DONE IN 1 APP - VERY EFFICIENT, NEVER HAD OVERBOOKINGS AND WE HIGHLY RECOMMEND THE APP TO SMALL PROPERTIES ...

Marketing & Reservations

14 months ago

Verified

... We are very happy with Cloudbeds as it stands. Auto uplift to more OTAS would be the only added benefit. Cloudbeds streamlines the running of our luxury accommodation saving time and money. ...

Owner

14 months ago

Verified

... My short-term accommodation business is able to ensure great guest user experience from their first point of contact to after check-out thanks to Cloudbeds. The channel manager is great, and makes sure that bookings are synched ...

Revenue Manager

14 months ago

Verified

... It is super easy to undestand, It saves you time with it's intuitiveness, it helps you to optimize faster your rate strategy ...

Owner

14 months ago

Verified

... Good for small hotels ...

Duty Manager

14 months ago

Verified

... Incorporation of front office and f&b billings for in-house guests so as to monitor the guest check and limit manual transactions for restaurant charges. ...

President

14 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome because usually learning new software is a bit of a headache. But with Cloudbeds, it's different – things just make sense, which means we spend less time stressing over software and more time getting things done. What’s really great is how Cloudbeds fits into our day-to-day work. It’s like having an extra pair of hands. From sorting out room bookings to handling the check ...

Hotel owner

14 months ago

Verified

... A convenient and effective source to handle bookings and much more ...

Accountatn

14 months ago

Verified

... This channel manager is easy to us. Reports available are comprehensive and meaningful.It definitely has the best reporting structure that I have come across. It is affiliated to many different OTA's ...

Ower / Manager

14 months ago

Verified

... Small hotel management made easy ...

Support Manager

14 months ago

Verified

... The channel manager is easy to use and has many options for connections. Reporting is easily done. Automatic assignments for the rooms is handy. ...

MNG

14 months ago

Verified

... A Channel Manager help to decrease our work, the opportunity to sell more rooms by connecting to Online Travel Agencies. Since availability and rates are now automatically updated by the Channel ...

Hostel Owner

14 months ago

Verified

... Clean and intuitive interface. comprehensive Report that helps business decisions. Auto room assignment. Calendar view is easy to navigate and read ...

Receptionist

14 months ago

Verified

... Many scenarios kill the receptionist's speed and keep the clients in a long line. From a programmer's perspective, it's the best app compared to the market, as I tried several trial periods of other hotel management solutions. But from a receptionist's perspective* a simple payment and checkout process takes a long journey with at least 20 clicks and waits to load several full-page Ajax ...

Owner

14 months ago

Verified

... There should be several more reports available, especially on the accounting aspect. The mobile app should be rolled out soon. I feel like the basic housekeeping features can be added also. My team has also experienced CB downtime, which can be an issue since we don't have any backup ...

Owner and Manager

13 months ago

Verified

... Awesome simple solution that simplify your life and help you work better ! ...

Resort manager

12 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Analista Central de Reservas

11 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especially when it comes to leaving other ...

presidente

11 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

Owner

11 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Gerente

11 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient ...

General Manager

11 months ago

Verified

... It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being ...

Proprietario

9 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls ...

General Manager

8 months ago

Verified

... Efficient and User-Friendly PMS ...

Resort Manager

7 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Property Manager

5 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Owner/Operator

5 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

5 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages when new ...

Sales Manager

5 months ago

Verified

... Need a modern and easy solution for channel management and hotel management software? Check out Cloudbeds ...

Socio

5 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Director de Marketing Digital

5 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Encargado de Reservas

4 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes ...

Gerente de reservas

4 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

Receptionist

4 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also one of the best feature that Cloudbeds has, it's very flexible like you can change guests reservation ...

Property manager

4 months ago

Verified

... A Reliable Solution for Property Management ...

Resident Manager

4 months ago

Verified

... now I think is not difference if compare with other .but can help us for manage room allotment, good program ...

Owner

3 months ago

Verified

... Clear reports on sales and summary. Up to date live bookings without double bookings. Easy to edit and updates from platform ...

Resort Manager

3 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

General Manager

3 months ago

Verified

... You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates ...

CFO

3 months ago

Verified

... We've been targeted by a lot of add on services trying to seal better reporting, AI or algorithmic pricing software that also combine google add words marketing services. it would be nice to see ...

Director

2 months ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping ...

Owner and Co-Founder

2 months ago

Verified

... Allow one guests to automatically receive codes to more than one accommodation. ...

Area Revenue Manager

2 months ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Managing Director

2 months ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, revenue management tool, website and digital marketing solutions. Reservations can be easily managed and there if nice functions like shared inventory for your rooms. With Whistle for Cloudbeds they offer a great communication tool that you can also use for task ...

Co-Founder

1 months ago

Verified

... It would be greatly beneficial to our organization if we could have more automated features in regards to emails. First, the ability to automatically send folio receipts (excluding OTA bookings) ...

CEO

14 months ago

Verified

... It has a friendly and easy-to-use design, easy integration of partner kennels, and full billing. The possibility of establishing rules. ...

Ecommerce Manager

14 months ago

Verified

... There is a clean room check but there is no key returns check. There should be a place to check off if the keys have been returned. We wanted to keep more than one listing on Airbnb for exposure/visibility. But it was not possible to move people to one room type on CB to another room type and at the same time release the held occupancy for the first type. It would have been nice to be able to do so. I also didn't like when I used the live help recently and I was greeted by an AI bot. I hope that this not now the standard but rather just a situation of unavailable helpers. Many of us host a well informed with the software, we are also experts with Cloudbeds, so when we reach out it is because there is a more challenging issue that is often not written about in the help articles. Whistle was a let down. They did not do a great job of onboarding. There is so much one can get out of the automations and guests app but there was no comprehensive help setting it up. Also there were a lot of Whistle bugs. Bugs in the iOS iPadOS app. We ended up spending a lot of time investing in our Whistle features and set up to ultimately find ourselves disappointed. CB Amplify also came at a slow start, there were issues in getting Trivago ...

gm

14 months ago

Verified

... Easy to navigate, user friendly interface, cloudbeds website is convenient, can integrate to other softwares like POS for hotel resto ...

Owner

14 months ago

Verified

... Ranking dashboards, google ads, and snslytics use, booking engine. Review creating online, facebook , google adds integration, revenue generation, independence from Otas , making the website main ...

General Manager

14 months ago

Verified

... CloudBeds has some "user friendly" features for day to day desk staff, a slick tape chart and simple check in/check out process. Easy for new staff to pick up. However I run a larger property and sometimes I dont think think the program is comprehensive enough for our needs. Connection ...

Gerente de Ventas y Revenue

14 months ago

Verified

... Using the system helped me a lot to optimize my times and integrate the PIE part to be able to apply the revenue I want for the property. Like the distribution it has through the channel that it ...

Administrator/ Marketing Specialist

14 months ago

Verified

... Cloudbeds channel distribution made it simple to connect all of our channels into one convenient system. If we experienced any issues, support was quick to help us out to keep us moving. ...

Manager

14 months ago

Verified

... It would be great to get a payment and billing platform integrated to Cloudbeds that can be used in Ecuador. ...

Revenue

14 months ago

Verified

... Very easy and simple to use. The ease of self-management to connect sales channels. The speed of technical support. ...

Manager Riad Amegrad

14 months ago

Verified

... My booking Cloudbeds Amplify not work well, they explained to me all the taps of making prices higher of OTS then website but I think I didn't do it correct ...

Owner/Manager

14 months ago

Verified

... Integration with DIAN for Colombia for the electronic invoice. Current guest alerts for new reservations. Discounts on app integrations memberships. ...

Marketing Digital Manager

14 months ago

Verified

... Fast and stable synchronization with different platforms ...

Revenue Manager

14 months ago

Verified

... The connectivity and speed in real-time updates offered by the platform and the attention from the local support team ...

Gerencia Gerneral

14 months ago

Verified

... The ease of use of the program, with the channels anchored to the Otas, the promotions that can be done are very efficient, as well as the comments ...

Owner

14 months ago

Verified

... I would appreciate to be able to move clients between properties and the upgrade reflect and automatically charge to cloudbeds or the booking app. I would appreciate a working app that I can download ...

Receptionist

14 months ago

Verified

... I like the most the new whistle set up, the link that directs the user immediately to the new platform. ...

Owner/Manager

14 months ago

Verified

... When sending emails a read or delivery receipt would be helpful sometimes.Ability to send sms without having to pay for another program (Whistle) ...

Gerente de Eccomerce

14 months ago

Verified

... The dynamism of the platform is the best, the staff has adapted to it in a short time. The connectivities are very simple and, above all, beneficial to create ...

Hostel Manager

14 months ago

Verified

... - easy to use and manage and you can easy search guest history and revenue report .You can easily identify room status. ...

Resident Manager

14 months ago

Verified

... Very user friendly and efficient PMS ...

Duty Manager

14 months ago

Verified

... * All clients/guests booking are monitored well * very convenient to use *visually easy to understand in a matter of a few training ...

Revenue Management

14 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

14 months ago

Verified

... I like the simple UI and how it is very easy for anyone to pick up and learn the system. The support is excellent where you get your queries answered within 3 days max. ...

Accountatn

14 months ago

Verified

... This channel manager is easy to us. Reports available are comprehensive and meaningful.It definitely has the best reporting structure that I have come across. It is affiliated to many different OTA's ...

Customer Support

14 months ago

Verified

... We have many units in different property and it would be very difficult if we have no Cloudbeds to help us manage our units. We were sad to let it go during pandemic but before pandemic, we've already been using Cloudbeds and when our business recovers, we decided to go back to Cloudbeds because we know how it greatly helps us. What I like most about Cloudbeds are:1. it makes it easy to manage our listings and our bookings. With just one look, we can tell right away if our units are occupied. 2. Since it was easy to tell if our units are occupied or not, it saves us time to check because we dont have to go through each units one by one to check if the unit has bookings or not. Also if we need to make changes to our listings such as rates, maximum number of days to book, with just a few clicks, we can make these changes to our listings with less effort. If we have issues in our units, we can just easily block the units on our calendar.3. With Cloudbeds, we can easily connect ...

Director

14 months ago

Verified

... It is the most efficient for employees to utilize the channel manager, excellent service support to integrate with self-check in modules. We were able to get in touch with someone online most of the ...

Socio

14 months ago

Verified

... The amount of integrations that they allow makes the system very robust. It shows that it is a company is growing ,which is why we fully trust its forms and methods. we also have a really supporting ...

Hotel manager

14 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

General Manager

14 months ago

Verified

... We believe that the interface is simple and easy. We could use different layouts for the financial reports, which we use in a daily basis to report to the shareholders. The reporting that we can download at this time, are not "user friendly" and it is very difficult ...

MNG

14 months ago

Verified

... Channel Managers - Cloudbeds. ...

Owner

14 months ago

Verified

... The systems currently in very good build. However, maybe it can be more helpful if the cost for connect to payment gateway more less cost ...

Receptionist

14 months ago

Verified

... Cloudbed has many tools to help you efficiently manage your price and analyze your revenue statistics. The calendar is intuitive, and the User Interface takes time for new staff to master. Cloudbed has a well ...

Director

14 months ago

Verified

... 1. **Enhanced Customization:** Providing more customizable options for tailored property needs would be beneficial. Offering greater flexibility in configurations can cater to diverse business requirements. 2. **Streamlined Reporting:** Simplifying and refining the reporting tools could make data analysis more intuitive. A more user-friendly reporting interface would aid in extracting actionable insights efficiently. 3. **Faster Updates:** Although generally efficient, enhancing the speed of updates across channels could further reduce the risk of overbookings and improve real-time synchronization. 4. **Expanded ...

Owner

14 months ago

Verified

... More VAT integration for LATAM market. We are still doing double entry. A much more robust and customizable concierge module. Cloudbeds online and front desk sales module for activities, transport ...

Gerente

14 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also limited in time. These means of communication are sometimes very complicated and tedious, being able to make a call in an emergency is not the same as having to communicate in writing and with the difficulty of communication being cut off, the place where I am, the internet is very bad. and it happens to me often, so my queries are left in half having to start a new chat and start from scratch to explain to a new support person, not only that but it is intended to be a personalized communication, you talk to a person and not a robot, but the solutions they generally give me is a link that directs me to a Cloudbeds manual, ultimately I end up solving it alone. Much less can problems be resolved by email that make the conversation not fluid. As for the software, it has many problems, you can only set the base rate from the program, I have to set the extra ...

Owner and Manager

13 months ago

Verified

... - Help me save and optimize time in the channel management & distribution of my rates - Simplify my life - Enable me to manage my whole business from my tablet and mobile phone easily - Integrate with a lot of useful application and solutions - CloudBeds ...

Brand Marketer

12 months ago

Verified

... There are many OTA site lists, but there are a few that are in the work field. It seems to be very helpful in hotel management to provide information about commonly used OTA sites. There are many OTA ...

Owner

11 months ago

Verified

... I can summerize and cotrol booking.com and expeida at one time and avoid overbooking, I highly recommend someone else and other hotel. ...

Gerente

11 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... Google Hotels ...

General Manager

8 months ago

Verified

... Efficient and User-Friendly PMS ...

Directora General

6 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds ...

Property Manager

5 months ago

Verified

... Cloudbeds' diversity ...

Owner

5 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web ...

Encargado de Reservas

4 months ago

Verified

... - The way the BAR is used as the anchor rate for Google and OTA services, causing the promotions we constantly publish to be silenced, in that sense if I feel that the connection is lost with respect ...

Recepcionista

4 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Receptionist

4 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also one of the best feature that Cloudbeds has, it's very flexible ...

E Commerce Manager

4 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

Hotel Operator

4 months ago

Verified

... Ability to set redemption count for each promo code (i.e. code is only valid for first 20 redemption) Ability to delegate the booking engine to the hotel official web domain (for security and ...

Resort Manager

3 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Owner - CEO

3 months ago

Verified

... I have worked with Cloudbeds for over four years now. All I can say is where were you the first 13 years to use this amazing system. Dustin Pence VP of Customer Success ...

Owner

3 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

CFO

3 months ago

Verified

... Generally good experience. Could incorporate more add-ons but maybe I haven't looked hard enough ...

Co-Founder

3 months ago

Verified

... Cannot think of anything.. would be nice for certain partners to have a direct feed, rather than just an ICAL, but sure that is on the partner side. ...

Director

2 months ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Area Revenue Manager

2 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Revenue

2 months ago

Verified

... Have more agencies for connecting because there are some companies as TBO HOLIDAYS, OMBIBEES (B2B software) , that can not be connected. ...

Sales Manager

2 months ago

Verified

... Cloudbeds is an intuitive and user-friendly PMS and channel manager that efficiently handles hotel reservations in a very comprehensive manner. Its reporting tools are advanced and highly useful, providing valuable insights for decision-making. The system is easy to configure, even for those without extensive technical knowledge. Additionally, their customer service is excellent, always responsive and helpful. Highly recommended for hotel management! One of the standout features of Cloudbeds is its seamless channel management, allowing properties to connect with multiple OTAs and ensure real-time updates to inventory and rates. This significantly reduces the risk of overbookings or missed opportunities, making it a reliable choice for both small boutique hotels and larger operations. The interface is clean and intuitive, making it accessible even for teams with minimal training, which translates into smoother daily operations. Moreover, the advanced reporting tools are a game-changer. With detailed analytics and customizable reports, users can easily track performance metrics, identify trends, and make informed decisions to boost revenue. The reservation management tools are equally impressive, allowing properties to handle bookings from various ...

Marketing Manager

2 months ago

Verified

... Cloudbeds is the number 1 customer management system for hostels!! ...

Operations Director

2 months ago

Verified

... The PMS is incredibly user-friendly, making it accessible to any user, regardless of technical expertise. It includes all the essential features required by a hotel management system, along with an extensive portfolio of add ...

General Manager

14 months ago

Verified

... The interface is nice and shiny, but it lacks basic abilities. We had a horrendous experience with this company and I advise people to think twice about switching to them. ...

Owner

14 months ago

Verified

... Nothing you guys are the best. From the moment I started with Cloudbeds...you guys held my hand throughout the whole process. ...

Hotel owner

14 months ago

Verified

... 1- Cloudbeds save our time in maintaining our reservations. 2- cloudbeds very easy to use 3- cloudbeds 3- the subscription of cloudbeds should be more reasonable compared with other channels manager ...

Ecommerce Manager

14 months ago

Verified

... There is a clean room check but there is no key returns check. There should be a place to check off if the keys have been returned. We wanted to keep more than one listing on Airbnb for exposure/visibility. But it was not possible to move people to one room type on CB to another room type and at the same time release the held occupancy for the first type. It would have been nice to be able to do so. I also didn't like when I used the live help recently and I was greeted by an AI bot. I hope that this not now the standard but rather just a situation of unavailable helpers. Many of us host a well informed with the software, we are also experts with Cloudbeds, so when we reach out it is because there is a more challenging issue that is often not written about in the help articles. Whistle was a let down. They did not do a great job of onboarding. There is so much one can get out of the automations and guests app but there was no comprehensive help setting it up. Also there were a lot of Whistle bugs. Bugs in the iOS iPadOS app. We ended up spending a lot of time investing in our Whistle features and set up to ultimately find ourselves disappointed. CB Amplify ...

gm

14 months ago

Verified

... Easy to navigate, user friendly interface, cloudbeds website is convenient, can integrate to other softwares like POS for hotel resto ...

Owner

14 months ago

Verified

... It is user friendly. Have access to customer service. Good sales team. Well known company. Probably market leader and pioneer. ...

General Manager

14 months ago

Verified

... CloudBeds has some "user friendly" features for day to day desk staff, a slick tape chart and simple check in/check out process. Easy for new staff to pick up. However I run a larger property and ...

owner

14 months ago

Verified

... It’s easy to use, support team is great, able to connect lots of ota, it always works. Calendar gives a good oversight. It’s quick in connecting to the ota. Dashboard is consise but rev par and adr per room type and payment received today could be added. I cannot hammer enough on the fact that the support team is always available and resolves issues quickly. There ...

Owner

14 months ago

Verified

... The support and constant enhancements to the software that ensures all needs are met. We love Whistler and can’t wait to see further improvements. ...

Managing director

14 months ago

Verified

... Cloubeds saves me lots of time ...

Gerente de Ventas y Revenue

14 months ago

Verified

... Using the system helped me a lot to optimize my times and integrate the PIE part to be able to apply the revenue I want for the property. Like the distribution it has through the channel that it ...

Manager

14 months ago

Verified

... Excelent service and very friendly platform! ...

Owner/Manager

14 months ago

Verified

... Integration with DIAN for Colombia for the electronic invoice. Current guest alerts for new reservations. Discounts on app integrations memberships. ...

Customer Support Coach

14 months ago

Verified

... Cloudbeds is a great company that offers various tools and features to optimize hotels, hostels, and other accommodation providers manage their operations more efficiently, including reservations, ...

Proprietaria e gestora

14 months ago

Verified

... Easy, great value for money. Clear, objective and direct. In other words, practical and self-explanatory. It brings everything together, but there are points that can be improved. ...

Socia propietaria

14 months ago

Verified

... Consolidated reports of multiple properties for management analysis of the organization. Best solution plans at the cost level of the CloudBeds platform for clients like us where we want to manage ...

Assistant Manager

14 months ago

Verified

... Very simple and easy to work around system for checking guests into the premises. Ease of access means anyone is able to pick up and use cloudbeds very quickly ...

Marketing & Reservations

14 months ago

Verified

... Cloudbeds is easy to use and makes running multiple channels and avoiding reservation double-ups a breeze. All of our reservations can be managed easily and efficiently with this exceptional software ...

Gerente de Eccomerce

14 months ago

Verified

... Excellent software to have 360 ​​control of your business ...

Revenue Manager

14 months ago

Verified

... It would be great to see in one chart our 3 competitive sets together. Also it would be great to know If there is some discoun and if it inludes taxes or not and also a shop in their direct web ...

President

14 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome ...

Revenue Management

14 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

14 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendors to get API and support from cloudbeds for integration. ++The limitations set by cloudbeds from supported vendors to get full range of vendor's offerings. E.g Stripe. We are unable to change the check out page to that of Stripe on our website that offers a more secure ...

sales Manager

14 months ago

Verified

... Easy to use, no hassle. Suitable for small hotels ...

Accountatn

14 months ago

Verified

... The one thing which we have struggled with, living in Zimbabwe, is the fact that we have two official currencies. It would be very helpful to us in particular if invoicing was able to be done in both ...

Customer Support

14 months ago

Verified

... We have many units in different property and it would be very difficult if we have no Cloudbeds to help us manage our units. We were sad to let it go during pandemic but before pandemic, we've already been using Cloudbeds and when our business recovers, we decided to go back to Cloudbeds because we know how it greatly helps us. What I like most about Cloudbeds are:1. it makes it easy to manage our listings and our bookings. With just one look, we can tell right away if our units are occupied. 2. Since it was easy to tell if our units are occupied or not, it saves us time to check because we dont have to go through each units one by one to check if the unit has bookings or not. Also if we need to make changes to our listings such as rates, maximum number of days to book, with just a few clicks, we can make these changes to our listings with less effort. If we have issues in our units, we can just easily block the units on our calendar.3. With Cloudbeds, we can easily connect our listings from different channels. It automatically updates each online travel agency whenever we receive bookings and whenever we have to block a certain dates due to unavailability. Because of this, we dont have problems with overbooking. We have many listings from different website and I can imagine the difficulty if we have to go to each calendars of OTA just to match them all. If we dont have the Cloudbeds, I'm sure these tasks will be a headache and will be confusing. These can lead us to make mistakes and that's one thing that we want to avoid as it will affect our team and our guests. 4. . Cloudbeds is very user friendly that even someone new to using it will not have a hard time understanding each features. 5. Cloudbeds has an option to make us create, customize ...

Director

14 months ago

Verified

... Cloudbeds for Capsule Hostels ...

CEO

14 months ago

Verified

... Catatrophic , horrible ...

Diretor Marketing

14 months ago

Verified

... Bad experience. To forget. ...

Socio

14 months ago

Verified

... The amount of integrations that they allow makes the system very robust. It shows that it is a company is growing ,which is why we fully trust its forms and methods. we also have a really supporting ...

General Manager

14 months ago

Verified

... It is a simple way to manage our property throughout the channels (Ota's) which is important for us in order for not having over bookings. The usage of the calendar is simple, easy and user friendly. A person without any experience in hospitality can easily understand and use it, which has giving us the opportunity to teach it to our team. The reservations that we receive from the channels have a good ...

Manager

14 months ago

Verified

... There a some finer deeper detailed things needed that I believe the team is working on. Inventory needs on whistle and other things. ...

Owner

14 months ago

Verified

... One calendar for reservations is a life changer! ...

Hostel Owner

14 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Owner

14 months ago

Verified

... The systems currently in very good build. However, maybe it can be more helpful if the cost for connect to payment gateway more less cost ...

Owner

14 months ago

Verified

... More VAT integration for LATAM market. We are still doing double entry. A much more robust and customizable concierge module. Cloudbeds online and front desk sales module for activities, transport and localized experiences is weak. We use Checkfront to manage these sales for our guests. I would pay more for this.Lastly, I would pay more for an improved guest communication module with WhatsApp, messenger, email, sms, Integration. More communication channels = better ...

Owner

14 months ago

Verified

... Convenient, easy to use, affordable PMS ...

Gerente

14 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also limited in time. These means of communication are sometimes very complicated and tedious, being able to make a call in an emergency is not the same as having to communicate in writing and with the difficulty of communication being cut off, the place where I am, the internet is very bad. and it happens to me often, so my queries are left in half having to start a new chat and start from scratch to explain to a new support person, not only that but it is intended to be a personalized communication, you talk to a person and not a robot, but the solutions they generally give me is a link that directs me to a Cloudbeds manual, ultimately I end up solving it alone. Much less can problems be resolved by email that make the conversation not fluid. As for the software, it has many problems, you can only set the base rate from the program, I have to set the extra rates manually on each channel. Regarding the currency, it is also difficult to manage, since I receive payments in 3 different currencies and the system only allows me to configure it in one, therefore keeping good ...

CEO

13 months ago

Verified

... It has completely changed the way we manage our property drastically increasing the RevPAR All in one, no need to use other softwares ...

Owner

13 months ago

Verified

... Catalina Uribe was extremely kind and helped me enormously with my hostel, unfortunately we do not continue using the platform for financial reasons but I recommend it. I hope everyone gets someone ...

Owner and Manager

13 months ago

Verified

... Awesome simple solution that simplify your life and help you work better ! ...

Resort manager

12 months ago

Verified

... For easy way to see our grafik improving for our property rinning for hole week, month & years, it will be nice ...

Analista Central de Reservas

11 months ago

Verified

... The friendliness of cloudbeds ...

presidente

11 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

Dueno

11 months ago

Verified

... I've been working with Cloudbeds for years. ...

Owner

11 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Gerente

11 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

General Manager

11 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though the name and the emails are the same. If the system can detect that the guest stayed before and consolidate the guest folio, it would be much better. Also, if there is a way guest can save their info on cloudbeds so making reservation online would be as easy as making it on booking.com, that might help them making direct ...

Sales Manager

9 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

manager

8 months ago

Verified

... Poor service. ...

8 months ago

Verified

... Highly recommended ...

Office Manager

6 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard ...

Property Manager

5 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support team with questions, and I get told after a while that it is getting handed off to the advanced support team, and I never hear back. Integration with Airbnb. I know they are difficult sometimes, but it would be really nice to be able to change the listings just once, and change reservations on Airbnb and have it update Cloudbeds' calendar also. An easier ...

Owner/Operator

5 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

5 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the ...

Administradora

5 months ago

Verified

... Perhaps different payment plans, options to customize the interface (colors, fonts) to better establish the visual identity of the property. ...

Socio

5 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Director de Marketing Digital

5 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

Encargado de Reservas

4 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes easier, Cloudbeds allows you to manage reservations in a simple and complete way. -I like the good ...

Gerente

4 months ago

Verified

... Reports. They could be a little more customizable. I don't know if there is one, but having a cost sheet included with expenses could be very helpful. ...

Proprietario

4 months ago

Verified

... The Software could include more tools in the basic package, it would be a more complete experience or with a lower price for evaluation. ...

Recepcionista

4 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Gerente de Hotelaria

4 months ago

Verified

... The practicality and facilities that the system offers me on a daily basis, which provides me with excellent occupancy results without the worry of overbooking, and free time to take care of other ...

Receptionist

4 months ago

Verified

... Cloudbeds the best ...

Resident Manager

4 months ago

Verified

... I like to learn some think new as cloudbed program ...

Customer Support

4 months ago

Verified

... User friendly: Makes us easier to manage bookings, availability, and pricing. Realtime Updates: Synchronizes room inventory and pricing across OTAs. Consistent Pricing Across Channels: the pricing ...

Hotel Operator

4 months ago

Verified

... The newly-launched booking engine is much more elegant and lively. This has increased the confidence for guest to make direct booking with us. ...

Manager

4 months ago

Verified

... The easy use of the internet website, the rev par is very useful to establish statistic for the hotel. The easy integration of the OTA is really good. ...

Owner

3 months ago

Verified

... Maybe update on the choice of language version add on the Malay version. Basically I am very impressed with the current system. ...

Resort Manager

3 months ago

Verified

... Couldn't fault the system, it has truly made a lot less hassel with how we have improved or systems at the resort. ...

Owner - CEO

3 months ago

Verified

... Amazing PMS system ...

Owner

3 months ago

Verified

... Great! ...

General Manager

3 months ago

Verified

... Hotel Soller uses Cloudbeds to simplify operations and elevate guest satisfaction ...

CFO

3 months ago

Verified

... Generally good experience. Could incorporate more add-ons but maybe I haven't looked hard enough ...

Director

2 months ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using ...

Owner and Co-Founder

2 months ago

Verified

... Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays ...

Front Desk

2 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

2 months ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Managing Director

2 months ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, ...

Sales Manager

2 months ago

Verified

... Comprehensive and User-Friendly Hotel Management Solution ...

Operations Director

2 months ago

Verified

... An outstanding all-in-one management solution ...

Receptionist Front Desk

2 months ago

Verified

... It lags a little bit sometimes but I am pretty happy with it in general it allows me to work with my own rhythm and everything is pretty clear. ...

General Manager

14 months ago

Verified

... The interface is nice and shiny, but it lacks basic abilities. We had a horrendous experience with this company and I advise people to think twice about switching to them. ...

CEO

14 months ago

Verified

... It has a friendly and easy-to-use design, easy integration of partner kennels, and full billing. The possibility of establishing rules. ...

Posada la casa del pintor.Gerente

14 months ago

Verified

... It has made it a lot easier for my company, especially regarding the calendar, it is very important so that reservations are not duplicated. It makes contracts and invoices easier for you. ...

Ecommerce Manager

14 months ago

Verified

... We run a hostel of a 100 rooms all on various OTAs. In comparison to other hotels we might be less complex but still don't know how we could operate without constant overbookings without the help of ...

Reservations

14 months ago

Verified

... It works fine with other OTA's and their customer service is very helpful and very responsive on their like chats. The comparison prices on the booking engine is very helpful in showing guests where ...

Director

14 months ago

Verified

... Forget this system if you care about analyzing data, performance indicators and results reports. And I'm not talking about anothing very elaborate or super complex indicators. For example, we have now had 2 years of consistent ...

Owner

14 months ago

Verified

... Ranking dashboards, google ads, and snslytics use, booking engine. Review creating online, facebook , google adds integration, revenue generation, independence from Otas , making the website main ...

General Manager

14 months ago

Verified

... There are odd things like combining folios or payments which the program just doesnt allow. Reporting is wide but not always useful and for some reason can not save reports we need monthly (so the ...

General manager

14 months ago

Verified

... . PIE tool for competitor analysis and price adjustment. Channel manager for managing the different channels, so to avoid double bookings ...

owner

14 months ago

Verified

... It’s easy to use, support team is great, able to connect lots of ota, it always works. Calendar gives a good oversight. It’s quick in connecting to the ota. Dashboard is consise but rev par and ...

Owner

14 months ago

Verified

... The support and constant enhancements to the software that ensures all needs are met. We love Whistler and can’t wait to see further improvements. ...

Managing director

14 months ago

Verified

... The Add ons should be shown before the payment page. That would increase addon sales. After they paid already they're unlikely to book add ons ...

Gerente de Ventas y Revenue

14 months ago

Verified

... Using the system helped me a lot to optimize my times and integrate the PIE part to be able to apply the revenue I want for the property. Like the distribution it has through the channel that it ...

Administrator/ Marketing Specialist

14 months ago

Verified

... There needs to be pace reporting for revenue and and a mobile app with credit card processing for checking in and out. ...

Co-founder

14 months ago

Verified

... There has been a notable and positive modernization of the platform ...

Manager Riad Amegrad

14 months ago

Verified

... Nice system, faster easy to use ...

General Manager

14 months ago

Verified

... One-stop-shop for your property management ...

controller

14 months ago

Verified

... The reporting aspects leave room for improvement; for example, we can't get a list of all the tax-exempt reservations and need to look at them one at a time or keep a running list as they come in. ...

Owner

14 months ago

Verified

... Partnering with Cloudbeds. ...

Owner/Manager

14 months ago

Verified

... Cloudbeds is easy and simple to use for such a complex business to run. I like that you guys are always improving on details, looking for new features and aplications. ...

Marketing Digital Manager

14 months ago

Verified

... Better Firefox browser support is a must nowadays. It is a little frustrating to see notices about how certain functions in this browser do not work correctly. ...

Revenue Manager

14 months ago

Verified

... Being able to manage all the OTAS functions in the same channel to have everything in a single channel and online support is unprofessional ...

Customer Support Coach

14 months ago

Verified

... Cloudbeds is a great company that offers various tools and features to optimize hotels, hostels, and other accommodation providers manage their operations more efficiently, including reservations, ...

Gerencia Gerneral

14 months ago

Verified

... For example, they could have a way to transfer between accounts of other dates, to be able to apply money in parts by types of folios. ...

Proprietaria e gestora

14 months ago

Verified

... Color markers on the calendar for national holidays. More stock controls (POS). Notification by email or text message or WhatsApp in case there is a failure to pay for the month. 24 hour support. ...

administradora

14 months ago

Verified

... We would like if they added a filter to find reservations pending confirmation since we use them as pre-reservations. ...

Socia propietaria

14 months ago

Verified

... Consolidated reports of multiple properties for management analysis of the organization. Best solution plans at the cost level of the CloudBeds platform for clients like us where we want to manage ...

Owner

14 months ago

Verified

... Great organizing tool! ...

GM

14 months ago

Verified

... I think putting the occupancy for the days on the rates & Availability page would be very helpful. Especially for multiple days to adjust. ...

Assistant Manager

14 months ago

Verified

... Easy and quick to use hostel system ...

Business owner

14 months ago

Verified

... POSSIBILITY TO RUN THE PROPERTY REMOTELY ALL DONE IN 1 APP - VERY EFFICIENT, NEVER HAD OVERBOOKINGS AND WE HIGHLY RECOMMEND THE APP TO SMALL PROPERTIES ...

Receptionist

14 months ago

Verified

... I like the most the new whistle set up, the link that directs the user immediately to the new platform. ...

Administrador

14 months ago

Verified

... We are with cloudbeds, since their response to the client was more complex since the technical service was little in Spanish. Now that has improved, but it can continue to improve. And the ability to manage reservations for a room with check out and check in, on the same day and not block them. Being able to have differentiated ...

Owner/Manager

14 months ago

Verified

... * able to attach documents to guest file* being able to merge guest profiles when they have been entered more than once * able to block rooms* able to adjust distribution easiily ...

Owner

14 months ago

Verified

... My short-term accommodation business is able to ensure great guest user experience from their first point of contact to after check-out thanks to Cloudbeds. The channel manager is great, and makes sure that bookings are synched across all channels. The integration with Stripe means that we can handle ...

Gerente de Eccomerce

14 months ago

Verified

... The dynamism of the platform is the best, the staff has adapted to it in a short time. The connectivities are very simple and, above all, beneficial to create ...

Hostel Manager

14 months ago

Verified

... - easy to use and manage and you can easy search guest history and revenue report .You can easily identify room status. ...

Revenue Manager

14 months ago

Verified

... It would be great to see in one chart our 3 competitive sets together. Also it would be great to know If there is some discoun and if it inludes taxes or not and also a shop in their direct web ...

Resident Manager

14 months ago

Verified

... Easy to use and effective and to teach to other employees, rates can be changes anytime and connected to OTA's already. ...

Owner

14 months ago

Verified

... In the 5 years we have used cloudbeds, the feature for same day check in and check out is still not available. Channel manager is also only limited to a single rate that can be shared on OTAs. Multi ...

Duty Manager

14 months ago

Verified

... * All clients/guests booking are monitored well * very convenient to use *visually easy to understand in a matter of a few training ...

President

14 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome because usually learning new software is a bit of a headache. But with Cloudbeds, it's different – things just make sense, which means we spend less time stressing over software and ...

Revenue Management

14 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

14 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done ...

Hotel owner

14 months ago

Verified

... A convenient and effective source to handle bookings and much more ...

sales Manager

14 months ago

Verified

... It's about soem report have to improve such as revenue fuction and some concern and also for customber service should have Thais ...

Accountatn

14 months ago

Verified

... This channel manager is easy to us. Reports available are comprehensive and meaningful.It definitely has the best reporting structure that I have come across. It is affiliated to many different OTA's ...

Ower / Manager

14 months ago

Verified

... The ease of use adjusting price and availability. It's a nice and streamlined platform which does a lot of things for you, cloudbeds made my live way easier then before managing a 10 bedroom boutique ...

Customer Support

14 months ago

Verified

... We have many units in different property and it would be very difficult if we have no Cloudbeds to help us manage our units. We were sad to let it go during pandemic but before pandemic, we've ...

Director

14 months ago

Verified

... It is the most efficient for employees to utilize the channel manager, excellent service support to integrate with self-check in modules. We were able to get in touch with someone online most of the ...

Managing Director

14 months ago

Verified

... The functionality of having one repository through which all data is managed. The real time effectivity of the system. The calendar is also very user friendly ...

owner

14 months ago

Verified

... We are using Cloudbeds software for more than 5 years now. Hardly encountered any issues but if one occurs, their support is absolutely outstanding ! ...

CEO

14 months ago

Verified

... Nothing , no contact phone , no technical answer, the staff never answer to our technical issues , I had bad reviews due to your system . When we block dates for private event , your system remove ...

Diretor Marketing

14 months ago

Verified

... Bad experience. To forget. ...

Support Manager

14 months ago

Verified

... The folio system is a bit complicated for new users. The loading time of pages is quite long and it needs to be approved. Reservations are detailed however it would be nice to have an option of ...

Socio

14 months ago

Verified

... The amount of integrations that they allow makes the system very robust. It shows that it is a company is growing ,which is why we fully trust its forms and methods. we also have a really supporting ...

Hotel manager

14 months ago

Verified

... It is very helpful in all the segments. It has good reports in order to built a strategy ...

General Manager

14 months ago

Verified

... We believe that the interface is simple and easy. We could use different layouts for the financial reports, which we use in a daily basis to report to the shareholders. The reporting that we can download at this time, are not "user friendly" and it is very difficult for us to integrate them to our internal softwares or databases. We suggest to optimize and add more features with the OTA's, some of them send more information from the guests than others. Each channel should have the possibility to connect the same amount of information throughout the distribution of the channel. We believe that you can improve ...

Manager

14 months ago

Verified