Manager

13 months ago

Verified

... Absolutely help ...

Revenue Manager

13 months ago

Verified

... Rate Manager ...

Resident Manager

13 months ago

Verified

... Easy to use and effective and to teach to other employees, rates can be changes anytime and connected to OTA's already. ...

Resident Manager

13 months ago

Verified

... Very user friendly and efficient PMS ...

Duty Manager

13 months ago

Verified

... * All clients/guests booking are monitored well * very convenient to use *visually easy to understand in a matter of a few training ...

President

13 months ago

Verified

... Easy to learn ...

President

13 months ago

Verified

... Cloudbeds is definitely on the right track with what it offers, but there's room for some really beneficial enhancements, particularly for the smaller players like hostels and boutique hotels. An update that could make a world of difference would be the ability to manage different room types with more flexibility. Imagine having customized controls for various room styles, like separate settings for dormitories and private suites. This would revolutionize how these unique spaces are handled, making operations smoother and more tailored to each type of accommodation. Moreover, Cloudbeds could enhance its appeal by becoming even more newbie-friendly. A big step in this direction could be the addition of a helpdesk ...

sales Manager

13 months ago

Verified

... It's about soem report have to improve such as revenue fuction and some concern and also for customber service should have Thais ...

Director

13 months ago

Verified

... It is the most efficient for employees to utilize the channel manager, excellent service support to integrate with self-check in modules. We were able to get in touch with someone online most of the ...

Managing Director

13 months ago

Verified

... Invoicing - (guest) company data not very prominent. invoicing and payment records for multiple room reservations are not very user friendly. How the system accounts for and reports VAT is not very clear. The reporting ...

owner

13 months ago

Verified

... Adding some minor features that would save time using the software and would be helpful to run the business. However, we understand that many hoteliers have wishes and not all can be implemented ...

CEO

13 months ago

Verified

... Nothing , no contact phone , no technical answer, the staff never answer to our technical issues , I had bad reviews due to your system . When we block dates for private event , your system remove ...

CEO

13 months ago

Verified

... Nothing , no contact phone , no technical answer, the staff never answer to our technical issues , I had bad reviews due to your system . When we block dates for private event , your system remove ...

Diretor Marketing

13 months ago

Verified

... The design and boot support was great. I have nothing else positive to add, it was a terrible ex ...

Hotel manager

13 months ago

Verified

... It is very helpful in all the segments. It has good reports in order to built a strategy ...

General Manager

13 months ago

Verified

... We believe that the interface is simple and easy. We could use different layouts for the financial reports, which we use in a daily basis to report to the shareholders. The reporting that we can download at this time, are not "user friendly" and it is very difficult for us to integrate them to our internal softwares or databases. We suggest to optimize ...

Hostel Owner

13 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Owner

13 months ago

Verified

... its very enjoyable to use since the UI is very easy to working with. We are very helpful by Cloudbeds System. ...

Receptionist

13 months ago

Verified

... Cloudbed has many tools to help you efficiently manage your price and analyze your revenue statistics. The calendar is intuitive, and the User Interface takes time for new staff to master. Cloudbed ...

Director

13 months ago

Verified

... 1. **Enhanced Customization:** Providing more customizable options for tailored property needs would be beneficial. Offering greater flexibility in configurations can cater to diverse business requirements. 2. **Streamlined Reporting:** Simplifying and refining the reporting tools could make data analysis more intuitive. A more user-friendly reporting interface would aid in extracting actionable insights efficiently. 3. **Faster Updates:** Although generally efficient, enhancing the speed of updates across channels could further reduce the risk of overbookings and improve real-time synchronization. 4. **Expanded Integration:** Continuously expanding the list of integrated third-party platforms and channels would broaden the software's reach and utility for different types of properties. 5. **Advanced ...

Owner

13 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily ...

Owner

13 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily ...

Owner

13 months ago

Verified

... So many features, functions, and report; Staff are attentive and caring; can manage my property on-the-go; great channel manager; can easily access reservations; awesome customer service; readily available training materials. I really love how I can view the daily snapshot on the phone. At first, my front office team was hesitant to try Cloudbeds, but after several ...

Gerente

13 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also ...

Gerente

13 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also ...

Gerente

13 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also limited in time. These means of communication are sometimes very complicated and tedious, being able to make a call in an emergency is not the same as having to communicate in writing and with the difficulty of communication being cut off, the place where I am, the internet is very bad. and it happens to me often, so my queries are left in half having to start a new chat and start from scratch to explain to a new support person, not only that but it is intended to be a personalized communication, you talk to a person and not a robot, but the solutions they generally give me is a link that directs me to a Cloudbeds ...

Gerente

13 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also limited in time. These means of communication are sometimes very complicated and tedious, being able to make a call in an emergency is not the same as having to communicate in writing and with the difficulty of communication being cut off, the place where I am, the internet is very bad. and it happens to me often, so my queries are left in half having to start a new chat and start from scratch to explain to a new support person, not only that but it is intended to be a personalized communication, you talk to a person and not a robot, but the solutions they generally give me is a link that directs me to a Cloudbeds manual, ultimately I end up solving it alone. Much less can problems be resolved by email that make the conversation ...

Owner

13 months ago

Verified

... Catalina Uribe was extremely kind and helped me enormously with my hostel, unfortunately we do not continue using the platform for financial reasons but I recommend it. I hope everyone gets someone ...

Brand Marketer

12 months ago

Verified

... First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. When I sent a ...

Brand Marketer

12 months ago

Verified

... Fast and smart Channel manager ...

Brand Marketer

12 months ago

Verified

... First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. When I sent a ...

Brand Marketer

12 months ago

Verified

... First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. When I sent a mail to official one, reply mail is from certain person who in charge of the inquiry. This is e First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. Secondly, When I sent a mail to official one, reply mail is from specified ...

Brand Marketer

12 months ago

Verified

... First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. When I sent a mail to official one, reply mail is from certain person who in charge of the inquiry. This is e First of all Feedback is very quick so that we can solve the problem asap. There's time difference when we ask to cloudbeds-myallocator. but They reply very fast with positie answer. Secondly, When I sent a mail to official one, reply mail is from specified person who in charge of the inquiry. This is Receiving from someone you can trust and get help is reliable ...

Resort manager

11 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Owner

10 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Owner

10 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Proprietário

9 months ago

Verified

... The practicality and intuitive process of managing accommodations, reservations, check-ins and checkouts are easy for our employees to learn. ...

Gerente

9 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Gerente

9 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Gerente

9 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

manager

8 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted customer support numerous times, but none of our issues have been resolved. We only receive standard ...

manager

8 months ago

Verified

... What is particularly frustrating is that no one responds to our repeated requests to arrange a call with management or technical staff. This level of customer care is simply unacceptable. Because of ...

manager

8 months ago

Verified

... Poor service. ...

manager

8 months ago

Verified

... What is particularly frustrating is that no one responds to our repeated requests to arrange a call with management or technical staff. This level of customer care is simply unacceptable. Because of ...

Property Owner

7 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real-time overview of occupancy rates, reservations, and guest information, enabling us to make informed decisions and respond promptly to any inquiries or requests. Effortless Booking and Channel Management - The seamless integration with major online travel agencies (OTAs) and our website has significantly simplified our booking and channel management processes. Cloudbeds automatically updates inventory across all platforms, eliminating the risk of overbookings and ensuring accurate availability information for our guests. This level of synchronization has not only enhanced our operational efficiency but also improved our online visibility and competitiveness. Personalized Guest Experiences - Cloudbeds' guest management capabilities have allowed us to personalize each stay, creating memorable experiences that keep our guests coming back. From capturing preferences and special requests during the booking process to tailoring in-stay services, we can anticipate and exceed our guests' expectations at every touchpoint. Robust Reporting and Analytics - The comprehensive reporting and analytics tools provided by Cloudbeds have empowered us to gain valuable insights into our business performance. We can easily track key metrics, identify trends, and make data-driven decisions to optimize our operations, pricing strategies, and marketing efforts. This level of visibility has been instrumental in driving our growth and profitability. Exceptional Customer Support - Throughout our journey with Cloudbeds, their dedicated ...

owner

7 months ago

Verified

... Convenient system ...

owner

7 months ago

Verified

... Convenient system ...

owner

7 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

owner

7 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

Resort Manager

6 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Resort Manager

6 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

6 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

6 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

6 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Resort Manager

6 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Resort Manager

6 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Office Manager

6 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated ...

Directora General

5 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

5 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not understand the needs of the hotel and destination. It is very superficial ...

Directora General

5 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds Amplify (digital market ...

Directora General

5 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

5 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal, GooglePay, and ApplePay. They keep improving and expanding, to offer more to the businesses that aren't just your standard hotels! They offer a wide variety of integrations, from accounting software programs to smart lock companies. And, they have options to build your own integration if they haven't added an integration to them themselves yet! Their 24 hour a day support ...

Owner/Operator

5 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

5 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages ...

Sales Manager

5 months ago

Verified

... Need a modern and easy solution for channel management and hotel management software? Check out Cloudbeds ...

Sales Manager

5 months ago

Verified

... For a more complex operation, Cloudbeds doesn't really have support for direct billing and company accounts. There is a way to work around it but it isn't as easy as it could be. It's not a big deal ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the ...

Socio

4 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce ...

Encargado de Reservas

4 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes easier, Cloudbeds allows you to manage reservations in a simple and complete way. -I like the good service ...

Gerente de reservas

4 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

Recepcionista

4 months ago

Verified

... The RevPar report could be improved since it shows me the production for the month, but if I have a reservation, half of which is in one month and the other half ends the following month, it only ...

Receptionist

3 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

Receptionist

3 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

Property manager

3 months ago

Verified

... Cloudbeds simplifies operations with its easy-to-use interface, real-time updates, and smooth system seamless integration of booking channels, saving time daily. ...

E Commerce Manager

3 months ago

Verified

... All in One System for Hotel ...

Resident Manager

3 months ago

Verified

... tax or vat report does not correct. If cloud bed has Thai people staff will better communicate than chatbot ...

Resident Manager

3 months ago

Verified

... tax or vat report does not correct. If cloud bed has Thai people staff will better communicate than chatbot ...

Owner

3 months ago

Verified

... Clear reports on sales and summary. Up to date live bookings without double bookings. Easy to edit and updates from platform ...

Owner - CEO

2 months ago

Verified

... One on one live support to continue with the overall capabilities. Being able to customize some parts of Cloudbeds. Thank you ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Manager

2 months ago

Verified

... Support could be improved. After onboarding, we were left to fend for ourselves. Doesn't feel good to be left without support that's not technical but ways to improve efficiencies. The support chat ...

Director

1 months ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Owner and Co-Founder

1 months ago

Verified

... Cloudbeds ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate ...

Owner and Co-Founder

1 months ago

Verified

... Cloudbeds ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate ...

Owner and Co-Founder

1 months ago

Verified

... Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays ...

Front Desk

1 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

1 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

1 months ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Managing Director

1 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling ...

Managing Director

1 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling of recommendation ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Receptionist Front Desk

1 months ago

Verified

... The speed of the system, how easy it is to comprehend and manage, the colors and the way it saves information of guests and payments. ...

Revenue Manager

13 months ago

Verified

... It is super easy to undestand, It saves you time with it's intuitiveness, it helps you to optimize faster your rate strategy ...

Owner

13 months ago

Verified

... Good for small hotels ...

Duty Manager

13 months ago

Verified

... Incorporation of front office and f&b billings for in-house guests so as to monitor the guest check and limit manual transactions for restaurant charges. ...

President

13 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome because usually learning new software is a bit of a headache. But with Cloudbeds, it's different – things just make sense, which means we spend less time stressing over software and more time getting things done. What’s really great is how Cloudbeds fits into our day-to-day work. It’s like having an extra pair of hands. From sorting out room bookings to handling the check ...

Hotel owner

13 months ago

Verified

... A convenient and effective source to handle bookings and much more ...

Accountatn

13 months ago

Verified

... This channel manager is easy to us. Reports available are comprehensive and meaningful.It definitely has the best reporting structure that I have come across. It is affiliated to many different OTA's ...

Ower / Manager

13 months ago

Verified

... Small hotel management made easy ...

Support Manager

13 months ago

Verified

... The channel manager is easy to use and has many options for connections. Reporting is easily done. Automatic assignments for the rooms is handy. ...

MNG

13 months ago

Verified

... A Channel Manager help to decrease our work, the opportunity to sell more rooms by connecting to Online Travel Agencies. Since availability and rates are now automatically updated by the Channel ...

MNG

13 months ago

Verified

... A Channel Manager help to decrease our work, the opportunity to sell more rooms by connecting to Online Travel Agencies. Since availability and rates are now automatically updated by the Channel ...

Hostel Owner

13 months ago

Verified

... Clean and intuitive interface. comprehensive Report that helps business decisions. Auto room assignment. Calendar view is easy to navigate and read ...

Receptionist

13 months ago

Verified

... Many scenarios kill the receptionist's speed and keep the clients in a long line. From a programmer's perspective, it's the best app compared to the market, as I tried several trial periods of other hotel management solutions. But from a receptionist's perspective* a simple payment and checkout process takes a long journey with at least 20 clicks and waits to load several full-page Ajax ...

Owner

13 months ago

Verified

... There should be several more reports available, especially on the accounting aspect. The mobile app should be rolled out soon. I feel like the basic housekeeping features can be added also. My team has also experienced CB downtime, which can be an issue since we don't have any backup ...

Owner and Manager

13 months ago

Verified

... Awesome simple solution that simplify your life and help you work better ! ...

Owner and Manager

13 months ago

Verified

... - Help me save and optimize time in the channel management & distribution of my rates - Simplify my life - Enable me to manage my whole business from my tablet and mobile phone easily - Integrate with a lot of useful application and solutions - CloudBeds with whistle help us manage the reservations internaly and make the checkin easier - The reporting capabilities help me monitor the business as easy as possible with useful and easy to set report - As it is possible to add team members to the system it make it easy to communicate and have every members of the team have access to all reservation to a certain degree of confidentiality - As whistle is also a tools accessible to all team member it make it easy for them to see every communication with the customer even if they do not have access to the booking platform (airbnb, booking) and email ...

Resort manager

11 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Analista Central de Reservas

10 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especially when it comes to leaving other ...

Analista Central de Reservas

10 months ago

Verified

... Allow the ability to modify reservations when rate plans are deactivated or to generate an alert indicating that modifications cannot be made due to them being deactivated. ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

Owner

10 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Owner

10 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

General Manager

10 months ago

Verified

... It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being ...

Proprietário

9 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls ...

Proprietário

9 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls or .csv ...

Proprietário

9 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, ...

Proprietário

9 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls ...

Proprietário

9 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls or .csv ...

General Manager

7 months ago

Verified

... Efficient and User-Friendly PMS ...

Resort Manager

6 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Property Manager

5 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Property Manager

5 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Owner/Operator

5 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner/Operator

5 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

5 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages when new ...

Sales Manager

5 months ago

Verified

... Need a modern and easy solution for channel management and hotel management software? Check out Cloudbeds ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay in sync over the Cloud. The interface is also click and drag for moving rooms around and prompts you for upgrades or override the price. Managing the reservations this way is much easier compared to other similar products I have used. Processing payments is easy with the built in credit card processor, and other posting types are available. Setting up the standard rate and promo rates ...

Socio

4 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Socio

4 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Socio

4 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce ...

Socio

4 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce overbooking ...

Director de Marketing Digital

4 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Director de Marketing Digital

4 months ago

Verified

... -Errors in reports, we have found several errors in the platform that prevent us from having reliable data to work with.- Housekeeping does not even mark the clean room in the desktop version, you can only see it like this from your cell phone, that panel is also very basic.-When you create a reservation from the calendar it automatically ...

Director de Marketing Digital

4 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Encargado de Reservas

4 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes ...

Gerente de reservas

4 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

Receptionist

3 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also one of the best feature that Cloudbeds has, it's very flexible like you can change guests reservation ...

Property manager

3 months ago

Verified

... A Reliable Solution for Property Management ...

Resident Manager

3 months ago

Verified

... now I think is not difference if compare with other .but can help us for manage room allotment, good program ...

Owner

3 months ago

Verified

... Clear reports on sales and summary. Up to date live bookings without double bookings. Easy to edit and updates from platform ...

Resort Manager

2 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Resort Manager

2 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Resort Manager

2 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

General Manager

2 months ago

Verified

... You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates ...

General Manager

2 months ago

Verified

... You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates ...

CFO

2 months ago

Verified

... We've been targeted by a lot of add on services trying to seal better reporting, AI or algorithmic pricing software that also combine google add words marketing services. it would be nice to see ...

Director

1 months ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping ...

Director

1 months ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping everything in one place, from managing reservations to handling payments. As part of a group that already uses Cloudbeds, it was reassuring to know we were starting off with a system that works. What’s been great is how user-friendly it is. Even with all the new hotel chaos, the platform made organizing ...

Owner and Co-Founder

1 months ago

Verified

... Allow one guests to automatically receive codes to more than one accommodation. ...

Area Revenue Manager

1 months ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Area Revenue Manager

1 months ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Managing Director

1 months ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, revenue management tool, website and digital marketing solutions. Reservations can be easily managed and there if nice functions like shared inventory for your rooms. With Whistle for Cloudbeds they offer a great communication tool that you can also use for task ...

Managing Director

1 months ago

Verified

... Easy to use all-in-one solution with loads of functionality for hostels ...

Managing Director

1 months ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless ...

Co-Founder

1 months ago

Verified

... It would be greatly beneficial to our organization if we could have more automated features in regards to emails. First, the ability to automatically send folio receipts (excluding OTA bookings) ...

Co-Founder

1 months ago

Verified

... It would be greatly beneficial to our organization if we could have more automated features in regards to emails. First, the ability to automatically send folio receipts (excluding OTA bookings) should absolutely be available. Secondly, we would like to ability to create custom email templates that can be sent to specific ...

Resident Manager

13 months ago

Verified

... Very user friendly and efficient PMS ...

Resident Manager

13 months ago

Verified

... Easy to use and effective and to teach to other employees, rates can be changes anytime and connected to OTA's already. ...

Duty Manager

13 months ago

Verified

... * All clients/guests booking are monitored well * very convenient to use *visually easy to understand in a matter of a few training ...

Duty Manager

13 months ago

Verified

... * All clients/guests booking are monitored well * very convenient to use *visually easy to understand in a matter of a few training ...

Duty Manager

13 months ago

Verified

... Incorporation of front office and f&b billings for in-house guests so as to monitor the guest check and limit manual transactions for restaurant charges. ...

Revenue Management

13 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

13 months ago

Verified

... I like the simple UI and how it is very easy for anyone to pick up and learn the system. The support is excellent where you get your queries answered within 3 days max. ...

Director

13 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendor ...

Director

13 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendors to get API and support from cloudbeds for integration. ++The limitations set by cloudbeds from supported vendors to get full range of vendor's offerings. E.g Stripe. We are unable to change ...

Accountatn

13 months ago

Verified

... This channel manager is easy to us. Reports available are comprehensive and meaningful.It definitely has the best reporting structure that I have come across. It is affiliated to many different OTA's ...

Customer Support

13 months ago

Verified

... We have many units in different property and it would be very difficult if we have no Cloudbeds to help us manage our units. We were sad to let it go during pandemic but before pandemic, we've already been using Cloudbeds and when our business recovers, we decided to go back to Cloudbeds because we know how it greatly helps us. What I like most about Cloudbeds are:1. it makes it easy to manage our listings and our bookings. With just one look, we can tell right away if our units are occupied. 2. Since it was easy to tell if our units are occupied or not, it saves us time to check because we dont have to go through each units one by one to check if the unit has bookings or not. Also if we need to make changes to our listings such as rates, maximum number of days to book, with just a few clicks, we can make these changes to our listings with less effort. If we have issues in our units, we can just easily block the units on our calendar.3. With Cloudbeds, we can easily connect ...

Director

13 months ago

Verified

... It is the most efficient for employees to utilize the channel manager, excellent service support to integrate with self-check in modules. We were able to get in touch with someone online most of the ...

Socio

13 months ago

Verified

... The amount of integrations that they allow makes the system very robust. It shows that it is a company is growing ,which is why we fully trust its forms and methods. we also have a really supporting ...

Socio

13 months ago

Verified

... integrations with GDS, add more to your channel because it has happened to us that many do not have integration with the Cloudbeds channel. ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... The invoicing system in Greece , Cloudbeds does not connnect with the Greek government in order to issue receipt and in this case we pay extra software for that ...

Hotel manager

13 months ago

Verified

... Everything is connected with the system, specially payments, it has many reports and you can check everything through the system. ...

Hotel manager

13 months ago

Verified

... The invoicing system in Greece , Cloudbeds does not connnect with the Greek government in order to issue receipt and in this case we pay extra software for that ...

Hotel manager

13 months ago

Verified

... The invoicing system in Greece , Cloudbeds does not connnect with the Greek government in order to issue receipt and in this case we pay extra software for that ...

General Manager

13 months ago

Verified

... We believe that the interface is simple and easy. We could use different layouts for the financial reports, which we use in a daily basis to report to the shareholders. The reporting that we can download at this time, are not "user friendly" and it is very difficult ...

MNG

13 months ago

Verified

... Channel Managers - Cloudbeds. ...

Owner

13 months ago

Verified

... The systems currently in very good build. However, maybe it can be more helpful if the cost for connect to payment gateway more less cost ...

Receptionist

13 months ago

Verified

... Cloudbed has many tools to help you efficiently manage your price and analyze your revenue statistics. The calendar is intuitive, and the User Interface takes time for new staff to master. Cloudbed has a well ...

Director

13 months ago

Verified

... 1. **Enhanced Customization:** Providing more customizable options for tailored property needs would be beneficial. Offering greater flexibility in configurations can cater to diverse business requirements. 2. **Streamlined Reporting:** Simplifying and refining the reporting tools could make data analysis more intuitive. A more user-friendly reporting interface would aid in extracting actionable insights efficiently. 3. **Faster Updates:** Although generally efficient, enhancing the speed of updates across channels could further reduce the risk of overbookings and improve real-time synchronization. 4. **Expanded ...

Owner

13 months ago

Verified

... More VAT integration for LATAM market. We are still doing double entry. A much more robust and customizable concierge module. Cloudbeds online and front desk sales module for activities, transport ...

Gerente

13 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also limited in time. These means of communication are sometimes very complicated and tedious, being able to make a call in an emergency is not the same as having to communicate in writing and with the difficulty of communication being cut off, the place where I am, the internet is very bad. and it happens to me often, so my queries are left in half having to start a new chat and start from scratch to explain to a new support person, not only that but it is intended to be a personalized communication, you talk to a person and not a robot, but the solutions they generally give me is a link that directs me to a Cloudbeds manual, ultimately I end up solving it alone. Much less can problems be resolved by email that make the conversation not fluid. As for the software, it has many problems, you can only set the base rate from the program, I have to set the extra ...

Owner and Manager

13 months ago

Verified

... - Help me save and optimize time in the channel management & distribution of my rates - Simplify my life - Enable me to manage my whole business from my tablet and mobile phone easily - Integrate with a lot of useful application and solutions - CloudBeds ...

Owner and Manager

13 months ago

Verified

... - It could be improved by adding a phone app for cloudbeds - Could be great to simplify and add more info to the folio system - Could be great to see more details of what is behind additional items in the balance due - To simplify the invoice details as there is redundance of information for each total - Improvements of the base rate set up would be super great - Give more possibility to set up some template email like the pay by link email template - Add google ...

Owner and Manager

13 months ago

Verified

... - It could be improved by adding a phone app for cloudbeds - Could be great to simplify and add more info to the folio system - Could be great to see more details of what is behind additional items in the balance due - To simplify the invoice details as there is redundance of information for each total - Improvements of the base rate set up would be super great - Give more possibility to set up some template email like the pay by link email template - Add google vacation rental to the distribution channel (should arrive soon I believe) - Improve the partnership with pricelabs ...

Brand Marketer

12 months ago

Verified

... There are many OTA site lists, but there are a few that are in the work field. It seems to be very helpful in hotel management to provide information about commonly used OTA sites. There are many OTA ...

Brand Marketer

12 months ago

Verified

... There are many OTA site lists, but there are a few that are in the work field. It seems to be very helpful in hotel management to provide information about commonly used OTA sites. There are many OTA ...

Owner

10 months ago

Verified

... I can summerize and cotrol booking.com and expeida at one time and avoid overbooking, I highly recommend someone else and other hotel. ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... Google Hotels ...

Gerente

9 months ago

Verified

... I liked the promise of integration with Google, but so far it doesn't work. Everything I spent on ads ended up converting sales to booking instead of converting to my engine. ...

General Manager

7 months ago

Verified

... Efficient and User-Friendly PMS ...

Directora General

5 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds ...

Property Manager

5 months ago

Verified

... Cloudbeds' diversity ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different ...

Property Manager

5 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal ...

Owner

5 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Owner

5 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay in sync over the Cloud. The interface is also click and drag for moving rooms around and prompts you for upgrades or override the price. Managing the reservations this way is much easier compared to other similar products I have used. Processing payments is easy with the built in credit card ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay ...

Sales Manager

5 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web ...

Encargado de Reservas

4 months ago

Verified

... - The way the BAR is used as the anchor rate for Google and OTA services, causing the promotions we constantly publish to be silenced, in that sense if I feel that the connection is lost with respect ...

Encargado de Reservas

4 months ago

Verified

... - The way the BAR is used as the anchor rate for Google and OTA services, causing the promotions we constantly publish to be silenced, in that sense if I feel that the connection is lost with respect ...

Recepcionista

4 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Recepcionista

4 months ago

Verified

... The hotel management system and management software are very practical and easy to use. ...

Recepcionista

4 months ago

Verified

... The hotel management system and management software are very practical and easy to use. ...

Recepcionista

4 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Receptionist

3 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also one of the best feature that Cloudbeds has, it's very flexible ...

Receptionist

3 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

E Commerce Manager

3 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

E Commerce Manager

3 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

Hotel Operator

3 months ago

Verified

... Ability to set redemption count for each promo code (i.e. code is only valid for first 20 redemption) Ability to delegate the booking engine to the hotel official web domain (for security and ...

Hotel Operator

3 months ago

Verified

... Further Improvement needed for the Booking Engine. ...

Resort Manager

2 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Owner - CEO

2 months ago

Verified

... I have worked with Cloudbeds for over four years now. All I can say is where were you the first 13 years to use this amazing system. Dustin Pence VP of Customer Success ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

2 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

CFO

2 months ago

Verified

... Generally good experience. Could incorporate more add-ons but maybe I haven't looked hard enough ...

CFO

2 months ago

Verified

... We've been targeted by a lot of add on services trying to seal better reporting, AI or algorithmic pricing software that also combine google add words marketing services. it would be nice to see Cloudbeds offer this as a service, and as the title states, maybe I haven't looked hard enough, but it would at least keep everything within the same ...

Co-Founder

2 months ago

Verified

... Cannot think of anything.. would be nice for certain partners to have a direct feed, rather than just an ICAL, but sure that is on the partner side. ...

Co-Founder

2 months ago

Verified

... Cannot think of anything.. would be nice for certain partners to have a direct feed, rather than just an ICAL, but sure that is on the partner side. ...

Director

1 months ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

1 months ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Revenue

1 months ago

Verified

... Have more agencies for connecting because there are some companies as TBO HOLIDAYS, OMBIBEES (B2B software) , that can not be connected. ...

Revenue

1 months ago

Verified

... It is easy and quick to connect with OTAS, as Expedia, Hotelbeds, Airbnb and Booking.com. You can send rates and availability. ...

Revenue

1 months ago

Verified

... It is easy and quick to connect with OTAS, as Expedia, Hotelbeds, Airbnb and Booking.com. You can send rates and availability. ...

Revenue

1 months ago

Verified

... It is easy and quick to connect with OTAS, as Expedia, Hotelbeds, Airbnb and Booking.com. You can send rates and availability. ...

Revenue

1 months ago

Verified

... Have more agencies for connecting because there are some companies as TBO HOLIDAYS, OMBIBEES (B2B software) , that can not be connected. ...

Sales Manager

1 months ago

Verified

... Cloudbeds is an intuitive and user-friendly PMS and channel manager that efficiently handles hotel reservations in a very comprehensive manner. Its reporting tools are advanced and highly useful, providing valuable insights for decision-making. The system is easy to configure, even for those without extensive technical knowledge. Additionally, their customer service is excellent, always responsive and helpful. Highly recommended for hotel management! One of the standout features of Cloudbeds is its seamless channel management, allowing properties to connect with multiple OTAs and ensure real-time updates to inventory and rates. This significantly reduces the risk of overbookings or missed opportunities, making it a reliable choice for both small boutique hotels and larger operations. The interface is clean and intuitive, making it accessible even for teams with minimal training, which translates into smoother daily operations. Moreover, the advanced reporting tools are a game-changer. With detailed analytics and customizable reports, users can easily track performance metrics, identify trends, and make informed decisions to boost revenue. The reservation management tools are equally impressive, allowing properties to handle bookings from various ...

Marketing Manager

1 months ago

Verified

... Cloudbeds is the number 1 customer management system for hostels!! ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

1 months ago

Verified

... Super user friendly, easy to use dashboard and system. UI is clean. Easy to transfer between properties in the online app. ...

Operations Director

1 months ago

Verified

... The PMS is incredibly user-friendly, making it accessible to any user, regardless of technical expertise. It includes all the essential features required by a hotel management system, along with an extensive portfolio of add ...

Revenue Manager

13 months ago

Verified

... It would be great to see in one chart our 3 competitive sets together. Also it would be great to know If there is some discoun and if it inludes taxes or not and also a shop in their direct web ...

Revenue Manager

13 months ago

Verified

... It would be great to see in one chart our 3 competitive sets together. Also it would be great to know If there is some discoun and if it inludes taxes or not and also a shop in their direct web ...

President

13 months ago

Verified

... Cloudbeds is honestly a lifesaver for anyone running a hotel or something similar. It's super easy to use. When new staff come in, showing them how Cloudbeds works is super quick. This is awesome ...

Revenue Management

13 months ago

Verified

... It is easy for edit allotments and then update to all OTAs by one click. Also, I love report insight that is booking performance site. ...

Director

13 months ago

Verified

... + I think where the current Channel manager can only link one rate plan to one room type, having the flexibility of mapping various room types helps.++ It would also be good if check out can be done on the same day.++ To make it easier and faster for vendors to get API and support from cloudbeds for integration. ++The limitations set by cloudbeds from supported vendors to get full range of vendor's offerings. E.g Stripe. We are unable to change the check out page to that of Stripe on our website that offers a more secure ...

sales Manager

13 months ago

Verified

... Easy to use, no hassle. Suitable for small hotels ...

Accountatn

13 months ago

Verified

... The one thing which we have struggled with, living in Zimbabwe, is the fact that we have two official currencies. It would be very helpful to us in particular if invoicing was able to be done in both ...

Accountatn

13 months ago

Verified

... The one thing which we have struggled with, living in Zimbabwe, is the fact that we have two official currencies. It would be very helpful to us in particular if invoicing was able to be done in both ...

Customer Support

13 months ago

Verified

... We have many units in different property and it would be very difficult if we have no Cloudbeds to help us manage our units. We were sad to let it go during pandemic but before pandemic, we've already been using Cloudbeds and when our business recovers, we decided to go back to Cloudbeds because we know how it greatly helps us. What I like most about Cloudbeds are:1. it makes it easy to manage our listings and our bookings. With just one look, we can tell right away if our units are occupied. 2. Since it was easy to tell if our units are occupied or not, it saves us time to check because we dont have to go through each units one by one to check if the unit has bookings or not. Also if we need to make changes to our listings such as rates, maximum number of days to book, with just a few clicks, we can make these changes to our listings with less effort. If we have issues in our units, we can just easily block the units on our calendar.3. With Cloudbeds, we can easily connect our listings from different channels. It automatically updates each online travel agency whenever we receive bookings and whenever we have to block a certain dates due to unavailability. Because of this, we dont have problems with overbooking. We have many listings from different website and I can imagine the difficulty if we have to go to each calendars of OTA just to match them all. If we dont have the Cloudbeds, I'm sure these tasks will be a headache and will be confusing. These can lead us to make mistakes and that's one thing that we want to avoid as it will affect our team and our guests. 4. . Cloudbeds is very user friendly that even someone new to using it will not have a hard time understanding each features. 5. Cloudbeds has an option to make us create, customize ...

Director

13 months ago

Verified

... Cloudbeds for Capsule Hostels ...

CEO

13 months ago

Verified

... Catatrophic , horrible ...

CEO

13 months ago

Verified

... Nothing , no contact phone , no technical answer, the staff never answer to our technical issues , I had bad reviews due to your system . When we block dates for private event , your system remove ...

CEO

13 months ago

Verified

... I want to close my contract, nothing to improve , because nobody is answering you , no contact phone, your system destroy our business ...

CEO

13 months ago

Verified

... I want to close my contract, nothing to improve , because nobody is answering you , no contact phone, your system destroy our business ...

Diretor Marketing

13 months ago

Verified

... Bad experience. To forget. ...

Socio

13 months ago

Verified

... The amount of integrations that they allow makes the system very robust. It shows that it is a company is growing ,which is why we fully trust its forms and methods. we also have a really supporting ...

Socio

13 months ago

Verified

... The amount of integrations that they allow makes the system very robust. It shows that it is a company is growing ,which is why we fully trust its forms and methods. we also have a really supporting ...

General Manager

13 months ago

Verified

... It is a simple way to manage our property throughout the channels (Ota's) which is important for us in order for not having over bookings. The usage of the calendar is simple, easy and user friendly. A person without any experience in hospitality can easily understand and use it, which has giving us the opportunity to teach it to our team. The reservations that we receive from the channels have a good ...

Manager

13 months ago

Verified

... There a some finer deeper detailed things needed that I believe the team is working on. Inventory needs on whistle and other things. ...

Hostel Owner

13 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Hostel Owner

13 months ago

Verified

... Clean and intuitive interface. comprehensive Report that helps business decisions. Auto room assignment. Calendar view is easy to navigate and read ...

Hostel Owner

13 months ago

Verified

... -Adding Membership management. Better house keeping function. Less down time. Sales rep could improve. Chinese interface. Lower and more competitive rate for smaller property. ...

Owner

13 months ago

Verified

... The systems currently in very good build. However, maybe it can be more helpful if the cost for connect to payment gateway more less cost ...

Owner

13 months ago

Verified

... More VAT integration for LATAM market. We are still doing double entry. A much more robust and customizable concierge module. Cloudbeds online and front desk sales module for activities, transport and localized experiences is weak. We use Checkfront to manage these sales for our guests. I would pay more for this.Lastly, I would pay more for an improved guest communication module with WhatsApp, messenger, email, sms, Integration. More communication channels = better ...

Owner

13 months ago

Verified

... Convenient, easy to use, affordable PMS ...

Gerente

13 months ago

Verified

... First of all, there is the possibility of contacting support staff by telephone, communication is only possible by chat or email. And it is difficult to find this video call option, which is also limited in time. These means of communication are sometimes very complicated and tedious, being able to make a call in an emergency is not the same as having to communicate in writing and with the difficulty of communication being cut off, the place where I am, the internet is very bad. and it happens to me often, so my queries are left in half having to start a new chat and start from scratch to explain to a new support person, not only that but it is intended to be a personalized communication, you talk to a person and not a robot, but the solutions they generally give me is a link that directs me to a Cloudbeds manual, ultimately I end up solving it alone. Much less can problems be resolved by email that make the conversation not fluid. As for the software, it has many problems, you can only set the base rate from the program, I have to set the extra rates manually on each channel. Regarding the currency, it is also difficult to manage, since I receive payments in 3 different currencies and the system only allows me to configure it in one, therefore keeping good ...

CEO

13 months ago

Verified

... It has completely changed the way we manage our property drastically increasing the RevPAR All in one, no need to use other softwares ...

Owner

13 months ago

Verified

... Catalina Uribe was extremely kind and helped me enormously with my hostel, unfortunately we do not continue using the platform for financial reasons but I recommend it. I hope everyone gets someone ...

Owner

13 months ago

Verified

... It would be good if it were more intuitive, the platform really has some points for improvement in that aspect, the rest is already ok ...

Owner and Manager

13 months ago

Verified

... Awesome simple solution that simplify your life and help you work better ! ...

Resort manager

11 months ago

Verified

... For easy way to see our grafik improving for our property rinning for hole week, month & years, it will be nice ...

Resort manager

11 months ago

Verified

... How so easy i can get our guest bill invoice and print or send to them, it's really helping my job ...

Analista Central de Reservas

10 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

10 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

10 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it gives them. super ...

Dueno

10 months ago

Verified

... I've been working with Cloudbeds for years. ...

Dueno

10 months ago

Verified

... I got really made couple weeks ago, I had to reach Cloudbeds in order to check my status and optimize my performance with the tools of Cloudbeds, my surprise was that the person I talked with told ...

Dueno

10 months ago

Verified

... I got really made couple weeks ago, I had to reach Cloudbeds in order to check my status and optimize my performance with the tools of Cloudbeds, my surprise was that the person I talked with told “Joshua you have been having an old almost ...

Dueno

10 months ago

Verified

... It’s really easy to learn, didactic, simple and efficient. I like it because I feel safe and I am sure there are not going to be mistakes. ...

Dueno

10 months ago

Verified

... I got really made couple weeks ago, I had to reach Cloudbeds in order to check my status and optimize my performance with the tools of Cloudbeds, my surprise was that the person I talked with told ...

Owner

10 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Owner

10 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Owner

10 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable ...

Gerente

10 months ago

Verified

... Excellent ally ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts ...

Gerente

10 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable and scalable features, Cloudbeds becomes the perfect ally for any type of hotel establishment, guaranteeing efficient management and an exceptional guest experience. Cloudbeds; constant innovation ensures that hotels are always at the forefront of the industry. With regular updates and user interface improvements, the software evolves to meet the changing market demands and expectations of modern guests. In short, Cloudbeds is not only a software provider, but an indispensable ...

General Manager

10 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though the name and the emails are the same. If the system can detect that the guest stayed before and consolidate the guest folio, it would be much better. Also, if there is a way guest can save their info on cloudbeds so making reservation online would be as easy as making it on booking.com, that might help them making direct ...

General Manager

10 months ago

Verified

... We are satisfied with the features except for recurring system bugs. ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Sales Manager

8 months ago

Verified

... Outstanding experience ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total pros. Unlike other platforms where support feels like a hide-and-seek game, Cloudbeds delivers top-notch service every time, with style ...

Sales Manager

8 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

manager

8 months ago

Verified

... Poor service. ...

manager

8 months ago

Verified

... Poor service. ...

manager

8 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted ...

manager

8 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted ...

manager

8 months ago

Verified

... What is particularly frustrating is that no one responds to our repeated requests to arrange a call with management or technical staff. This level of customer care is simply unacceptable. Because of their poor service, we are losing ...

7 months ago

Verified

... Highly recommended ...

Office Manager

6 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard ...

Office Manager

6 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't charge commission ...

Office Manager

6 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't ...

Office Manager

6 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price ...

Office Manager

6 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded ...

Office Manager

6 months ago

Verified