Resort manager

10 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

Owner

9 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Owner

9 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Proprietário

8 months ago

Verified

... The practicality and intuitive process of managing accommodations, reservations, check-ins and checkouts are easy for our employees to learn. ...

Gerente

8 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Gerente

8 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Gerente

8 months ago

Verified

... Initial support is great. However, the generic support contact seemed to know less than I did. It doesn't solve anything and gives wrong information. ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

manager

7 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted customer support numerous times, but none of our issues have been resolved. We only receive standard ...

manager

7 months ago

Verified

... What is particularly frustrating is that no one responds to our repeated requests to arrange a call with management or technical staff. This level of customer care is simply unacceptable. Because of ...

Property Owner

6 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real-time overview of occupancy rates, reservations, and guest information, enabling us to make informed decisions and respond promptly to any inquiries or requests. Effortless Booking and Channel Management - The seamless integration with major online travel agencies (OTAs) and our website has significantly simplified our booking and channel management processes. Cloudbeds automatically updates inventory across all platforms, eliminating the risk of overbookings and ensuring accurate availability information for our guests. This level of synchronization has not only enhanced our operational efficiency but also improved our online visibility and competitiveness. Personalized Guest Experiences - Cloudbeds' guest management capabilities have allowed us to personalize each stay, creating memorable experiences that keep our guests coming back. From capturing preferences and special requests during the booking process to tailoring in-stay services, we can anticipate and exceed our guests' expectations at every touchpoint. Robust Reporting and Analytics - The comprehensive reporting and analytics tools provided by Cloudbeds have empowered us to gain valuable insights into our business performance. We can easily track key metrics, identify trends, and make data-driven decisions to optimize our operations, pricing strategies, and marketing efforts. This level of visibility has been instrumental in driving our growth and profitability. Exceptional Customer Support - Throughout our journey with Cloudbeds, their dedicated ...

owner

6 months ago

Verified

... Convenient system ...

owner

6 months ago

Verified

... Convenient system ...

owner

6 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

owner

6 months ago

Verified

... Very convenient to control all bookings across different channels in one place. Convenient to distribute roles among employees. Convenient handling of reservations from a customer service perspective ...

Resort Manager

5 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

5 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Resort Manager

5 months ago

Verified

... I think it will be best if coach can be reached through Whatsapp or Viber also for mini questions during the set-up process. ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated ...

Directora General

4 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

4 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not understand the needs of the hotel and destination. It is very superficial ...

Directora General

4 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds Amplify (digital market ...

Directora General

4 months ago

Verified

... Interaction with a local Market Manager, who understands our needs in terms of questions and more detailed advice on the tools, and we can have a face to face and not a chat with people who do not ...

Directora General

4 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal, GooglePay, and ApplePay. They keep improving and expanding, to offer more to the businesses that aren't just your standard hotels! They offer a wide variety of integrations, from accounting software programs to smart lock companies. And, they have options to build your own integration if they haven't added an integration to them themselves yet! Their 24 hour a day support ...

Owner/Operator

4 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

4 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages ...

Sales Manager

4 months ago

Verified

... Need a modern and easy solution for channel management and hotel management software? Check out Cloudbeds ...

Sales Manager

4 months ago

Verified

... For a more complex operation, Cloudbeds doesn't really have support for direct billing and company accounts. There is a way to work around it but it isn't as easy as it could be. It's not a big deal ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the ...

Socio

3 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce ...

Encargado de Reservas

3 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes easier, Cloudbeds allows you to manage reservations in a simple and complete way. -I like the good service ...

Gerente de reservas

3 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

Recepcionista

3 months ago

Verified

... The RevPar report could be improved since it shows me the production for the month, but if I have a reservation, half of which is in one month and the other half ends the following month, it only ...

Receptionist

2 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

Receptionist

2 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

Property manager

2 months ago

Verified

... Cloudbeds simplifies operations with its easy-to-use interface, real-time updates, and smooth system seamless integration of booking channels, saving time daily. ...

E Commerce Manager

2 months ago

Verified

... All in One System for Hotel ...

Resident Manager

2 months ago

Verified

... tax or vat report does not correct. If cloud bed has Thai people staff will better communicate than chatbot ...

Resident Manager

2 months ago

Verified

... tax or vat report does not correct. If cloud bed has Thai people staff will better communicate than chatbot ...

Owner

2 months ago

Verified

... Clear reports on sales and summary. Up to date live bookings without double bookings. Easy to edit and updates from platform ...

Owner - CEO

1 months ago

Verified

... One on one live support to continue with the overall capabilities. Being able to customize some parts of Cloudbeds. Thank you ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Manager

1 months ago

Verified

... Support could be improved. After onboarding, we were left to fend for ourselves. Doesn't feel good to be left without support that's not technical but ways to improve efficiencies. The support chat ...

Director

16 days ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Owner and Co-Founder

15 days ago

Verified

... Cloudbeds ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate ...

Owner and Co-Founder

15 days ago

Verified

... Cloudbeds ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate ...

Owner and Co-Founder

15 days ago

Verified

... Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless and easier to handle in the day-to-day business. Cloudbeds offers already a lot of integrations to third-party apps and software but we sometimes find a bit difficult to push and suggest them new integrations. In general the handling of recommendation ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Receptionist Front Desk

7 days ago

Verified

... The speed of the system, how easy it is to comprehend and manage, the colors and the way it saves information of guests and payments. ...

Resort manager

10 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especially when it comes to leaving other ...

Analista Central de Reservas

9 months ago

Verified

... Allow the ability to modify reservations when rate plans are deactivated or to generate an alert indicating that modifications cannot be made due to them being deactivated. ...

Owner

9 months ago

Verified

... I would like to be able to have the system automatically check guests in at check-in time. The business model I have would benifit from this. ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

General Manager

9 months ago

Verified

... It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being ...

Proprietário

8 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls ...

Proprietário

8 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, which could be optimized using an .xls or .csv ...

Proprietário

8 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, ...

General Manager

6 months ago

Verified

... Efficient and User-Friendly PMS ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Property Manager

4 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Property Manager

4 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support ...

Owner/Operator

4 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner/Operator

4 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

4 months ago

Verified

... The channel manager could work a little smoother. The housekeeping function needs the ability to schedule housekeepers by date. The cloudbeds core program should send push messages or SMS messages when new ...

Sales Manager

4 months ago

Verified

... Need a modern and easy solution for channel management and hotel management software? Check out Cloudbeds ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay in sync over the Cloud. The interface is also click and drag for moving rooms around and prompts you for upgrades or override the price. Managing the reservations this way is much easier compared to other similar products I have used. Processing payments is easy with the built in credit card processor, and other posting types are available. Setting up the standard rate and promo rates ...

Socio

3 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Socio

3 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Socio

3 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce ...

Socio

3 months ago

Verified

... With Cloudbeds, we have solved the complexity of managing multiple sales channels and centralizing reservations in a single system. This has allowed us to optimize real-time availability, reduce overbooking ...

Director de Marketing Digital

3 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Director de Marketing Digital

3 months ago

Verified

... -Errors in reports, we have found several errors in the platform that prevent us from having reliable data to work with.- Housekeeping does not even mark the clean room in the desktop version, you can only see it like this from your cell phone, that panel is also very basic.-When you create a reservation from the calendar it automatically ...

Director de Marketing Digital

3 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding ...

Encargado de Reservas

3 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes ...

Gerente de reservas

3 months ago

Verified

... Ease, agility, practicality and much more! CloudBeds provides all of this to us as its customers! Not having to worry about overbooking is a relief, we work calmly with our real availability. ...

Receptionist

2 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also one of the best feature that Cloudbeds has, it's very flexible like you can change guests reservation ...

Property manager

2 months ago

Verified

... A Reliable Solution for Property Management ...

Resident Manager

2 months ago

Verified

... now I think is not difference if compare with other .but can help us for manage room allotment, good program ...

Owner

2 months ago

Verified

... Clear reports on sales and summary. Up to date live bookings without double bookings. Easy to edit and updates from platform ...

Resort Manager

1 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Resort Manager

1 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Resort Manager

1 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

General Manager

1 months ago

Verified

... You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates ...

General Manager

1 months ago

Verified

... You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates ...

CFO

1 months ago

Verified

... We've been targeted by a lot of add on services trying to seal better reporting, AI or algorithmic pricing software that also combine google add words marketing services. it would be nice to see ...

Director

16 days ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping ...

Director

16 days ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using Cloudbeds—it’s been a huge help in setting up and running our operations right from the start. Since our hotel is brand new, we had a lot to figure out. Cloudbeds made things easier by keeping everything in one place, from managing reservations to handling payments. As part of a group that already uses Cloudbeds, it was reassuring to know we were starting off with a system that works. What’s been great is how user-friendly it is. Even with all the new hotel chaos, the platform made organizing ...

Owner and Co-Founder

15 days ago

Verified

... Allow one guests to automatically receive codes to more than one accommodation. ...

Area Revenue Manager

12 days ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Area Revenue Manager

12 days ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Managing Director

11 days ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, revenue management tool, website and digital marketing solutions. Reservations can be easily managed and there if nice functions like shared inventory for your rooms. With Whistle for Cloudbeds they offer a great communication tool that you can also use for task ...

Managing Director

11 days ago

Verified

... Easy to use all-in-one solution with loads of functionality for hostels ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear. There they have to improve and switch to a clear list of costs that will show you how much it will cost in the end. Nevertheless for us it makes sense to use it as it is directly integrated and makes our payments seamless ...

Co-Founder

4 days ago

Verified

... It would be greatly beneficial to our organization if we could have more automated features in regards to emails. First, the ability to automatically send folio receipts (excluding OTA bookings) ...

Co-Founder

4 days ago

Verified

... It would be greatly beneficial to our organization if we could have more automated features in regards to emails. First, the ability to automatically send folio receipts (excluding OTA bookings) should absolutely be available. Secondly, we would like to ability to create custom email templates that can be sent to specific ...

Owner

9 months ago

Verified

... I can summerize and cotrol booking.com and expeida at one time and avoid overbooking, I highly recommend someone else and other hotel. ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between ...

Gerente

8 months ago

Verified

... Google Hotels ...

Gerente

8 months ago

Verified

... I liked the promise of integration with Google, but so far it doesn't work. Everything I spent on ads ended up converting sales to booking instead of converting to my engine. ...

General Manager

6 months ago

Verified

... Efficient and User-Friendly PMS ...

Directora General

4 months ago

Verified

... It is very suitable for independent hotels, as you have everything you need to manage and administer your inventory, how to sell, how much to sell through the different channels where you have a presence, as well as boost sales through our direct channel.It is intuitive and easy to use for users who are perhaps not so expert, you do not need more than on boarding, and put into practice common sense and your basic logic and common sense. I love all the data because it helps me to know in more detail what strategy to implement to boost sales and in which channel, the tools always promote direct sales, as well as Cloudbeds ...

Property Manager

4 months ago

Verified

... Cloudbeds' diversity ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal ...

Owner

4 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Owner

4 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay in sync over the Cloud. The interface is also click and drag for moving rooms around and prompts you for upgrades or override the price. Managing the reservations this way is much easier compared to other similar products I have used. Processing payments is easy with the built in credit card ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web ...

Encargado de Reservas

3 months ago

Verified

... - The way the BAR is used as the anchor rate for Google and OTA services, causing the promotions we constantly publish to be silenced, in that sense if I feel that the connection is lost with respect ...

Encargado de Reservas

3 months ago

Verified

... - The way the BAR is used as the anchor rate for Google and OTA services, causing the promotions we constantly publish to be silenced, in that sense if I feel that the connection is lost with respect ...

Recepcionista

3 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Recepcionista

3 months ago

Verified

... The hotel management system and management software are very practical and easy to use. ...

Recepcionista

3 months ago

Verified

... The hotel management system and management software are very practical and easy to use. ...

Recepcionista

3 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Receptionist

2 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also one of the best feature that Cloudbeds has, it's very flexible ...

Receptionist

2 months ago

Verified

... Cloudbeds is hassle-free, easy to use and manageable. You just have to check it from time to time not to have an overbooking. It's very helpful to those who struggled with their guest's booking. Also ...

E Commerce Manager

2 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

E Commerce Manager

2 months ago

Verified

... - Simple interface- Complete system for hotel- Can be used in mobile phone or through pc / laptop- Both PMS and CM in one place ...

Hotel Operator

2 months ago

Verified

... Ability to set redemption count for each promo code (i.e. code is only valid for first 20 redemption) Ability to delegate the booking engine to the hotel official web domain (for security and ...

Hotel Operator

2 months ago

Verified

... Further Improvement needed for the Booking Engine. ...

Resort Manager

1 months ago

Verified

... Fantastic reporting system and love the integration with OTA which helps our reservations department in the reduction of inputting data to focus on other areas within the department. ...

Owner - CEO

1 months ago

Verified

... I have worked with Cloudbeds for over four years now. All I can say is where were you the first 13 years to use this amazing system. Dustin Pence VP of Customer Success ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

CFO

1 months ago

Verified

... Generally good experience. Could incorporate more add-ons but maybe I haven't looked hard enough ...

CFO

1 months ago

Verified

... We've been targeted by a lot of add on services trying to seal better reporting, AI or algorithmic pricing software that also combine google add words marketing services. it would be nice to see Cloudbeds offer this as a service, and as the title states, maybe I haven't looked hard enough, but it would at least keep everything within the same ...

Co-Founder

1 months ago

Verified

... Cannot think of anything.. would be nice for certain partners to have a direct feed, rather than just an ICAL, but sure that is on the partner side. ...

Co-Founder

1 months ago

Verified

... Cannot think of anything.. would be nice for certain partners to have a direct feed, rather than just an ICAL, but sure that is on the partner side. ...

Director

16 days ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Revenue

11 days ago

Verified

... Have more agencies for connecting because there are some companies as TBO HOLIDAYS, OMBIBEES (B2B software) , that can not be connected. ...

Revenue

11 days ago

Verified

... It is easy and quick to connect with OTAS, as Expedia, Hotelbeds, Airbnb and Booking.com. You can send rates and availability. ...

Revenue

11 days ago

Verified

... It is easy and quick to connect with OTAS, as Expedia, Hotelbeds, Airbnb and Booking.com. You can send rates and availability. ...

Revenue

11 days ago

Verified

... It is easy and quick to connect with OTAS, as Expedia, Hotelbeds, Airbnb and Booking.com. You can send rates and availability. ...

Revenue

11 days ago

Verified

... Have more agencies for connecting because there are some companies as TBO HOLIDAYS, OMBIBEES (B2B software) , that can not be connected. ...

Sales Manager

11 days ago

Verified

... Cloudbeds is an intuitive and user-friendly PMS and channel manager that efficiently handles hotel reservations in a very comprehensive manner. Its reporting tools are advanced and highly useful, providing valuable insights for decision-making. The system is easy to configure, even for those without extensive technical knowledge. Additionally, their customer service is excellent, always responsive and helpful. Highly recommended for hotel management! One of the standout features of Cloudbeds is its seamless channel management, allowing properties to connect with multiple OTAs and ensure real-time updates to inventory and rates. This significantly reduces the risk of overbookings or missed opportunities, making it a reliable choice for both small boutique hotels and larger operations. The interface is clean and intuitive, making it accessible even for teams with minimal training, which translates into smoother daily operations. Moreover, the advanced reporting tools are a game-changer. With detailed analytics and customizable reports, users can easily track performance metrics, identify trends, and make informed decisions to boost revenue. The reservation management tools are equally impressive, allowing properties to handle bookings from various ...

Marketing Manager

10 days ago

Verified

... Cloudbeds is the number 1 customer management system for hostels!! ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... The back of house set up is a bit confusing for linking to our booking agent. Not easy to link information/data across properties. ...

Marketing Manager

10 days ago

Verified

... Super user friendly, easy to use dashboard and system. UI is clean. Easy to transfer between properties in the online app. ...

Operations Director

8 days ago

Verified

... The PMS is incredibly user-friendly, making it accessible to any user, regardless of technical expertise. It includes all the essential features required by a hotel management system, along with an extensive portfolio of add ...

Resort manager

10 months ago

Verified

... For easy way to see our grafik improving for our property rinning for hole week, month & years, it will be nice ...

Analista Central de Reservas

9 months ago

Verified

... The friendliness of cloudbeds ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it ...

presidente

9 months ago

Verified

... Our property has been able to grow organically and quickly. We have had an incredible experience using Cloudbeds and their entire system. Our guests love the ease of the program and the insurance it gives them. super ...

Dueno

9 months ago

Verified

... I've been working with Cloudbeds for years. ...

Dueno

9 months ago

Verified

... I got really made couple weeks ago, I had to reach Cloudbeds in order to check my status and optimize my performance with the tools of Cloudbeds, my surprise was that the person I talked with told ...

Dueno

9 months ago

Verified

... I got really made couple weeks ago, I had to reach Cloudbeds in order to check my status and optimize my performance with the tools of Cloudbeds, my surprise was that the person I talked with told “Joshua you have been having an old almost ...

Owner

9 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Owner

9 months ago

Verified

... Could not be more happy with the switch to Cloudbeds! ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable ...

General Manager

9 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though the name and the emails are the same. If the system can detect that the guest stayed before and consolidate the guest folio, it would be much better. Also, if there is a way guest can save their info on cloudbeds so making reservation online would be as easy as making it on booking.com, that might help them making direct ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Sales Manager

7 months ago

Verified

... Outstanding experience ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? Total pros. Unlike other platforms where support feels like a hide-and-seek game, Cloudbeds delivers top-notch service every time, with style ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

manager

7 months ago

Verified

... Poor service. ...

manager

7 months ago

Verified

... Poor service. ...

manager

7 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted ...

manager

7 months ago

Verified

... Very disappointed with Cloudbeds' service. For an entire month, their service has been consistently glitchy, significantly disrupting our operations and leading to financial losses. We have contacted ...

manager

7 months ago

Verified

... What is particularly frustrating is that no one responds to our repeated requests to arrange a call with management or technical staff. This level of customer care is simply unacceptable. Because of their poor service, we are losing ...

6 months ago

Verified

... Highly recommended ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't charge commission ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard subscription package and doesn't ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded their offerings with additional paid ...

Office Manager

5 months ago

Verified

... Mixed Feelings, But Overall Intuitive and Easy to Learn System ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally ...

Property Manager

4 months ago

Verified

... The app can be improved, so my employees can make and adjust reservations from anywhere. They are not always at a desktop! Follow up when we go to the support team. Often times I will go to support team with questions, and I get told after a while that it is getting handed off to the advanced support team, and I never hear back. Integration with Airbnb. I know they are difficult sometimes, but it would be really nice to be able to change the listings just once, and change reservations on Airbnb and have it update Cloudbeds' calendar also. An easier ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Owner/Operator

4 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner/Operator

4 months ago

Verified

... Convenience, concentrated workspace, orderly, secure. As an established and very well-received landscape hotel, Cloudbeds has made our workload vastly more manageable. ...

Owner

4 months ago

Verified

... I love how Cloudbeds improved my visibility on Google and on many channels. Having one consolidated place to manage channels and messaging is time saving. Having an integrated guest guide book is a ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the basic features for the property management system in a day, and after a week I felt like an advanced user after soaking in all the lessons and reading material available. Cloudbeds University is a really great part of the software if you haven't explored it yet. for the property management software itself, the web and mobile device apps work great and stay in sync over the Cloud. The interface is also click and drag for moving rooms around and prompts you for upgrades or override the price. Managing the reservations this way is much easier compared to other similar products I have used. Processing payments is easy with the built in credit card processor, and other posting types are available. Setting up the standard rate and promo ...

Sales Manager

4 months ago

Verified

... Cloudbeds is very easy to learn and has a great University product to help people learn about best practices for taking #reservations, #checkin, and #reporting for example. I was able to learn the ...

Administradora

3 months ago

Verified

... Perhaps different payment plans, options to customize the interface (colors, fonts) to better establish the visual identity of the property. ...

Socio

3 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Socio

3 months ago

Verified

... It has made management easier for us and has allowed us to expand sales channels. ...

Director de Marketing Digital

3 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

Director de Marketing Digital

3 months ago

Verified

... Technology and the possibilities you have when working, being able to manage reports that are often needed to make decisions. We like the idea of automating rates, but we believe the onboarding process should be more detailed in terms of using the Business Intelligence Platform (BIP). The marketing area is basic ...

Director de Marketing Digital

3 months ago

Verified

... -Errors in reports, we have found several errors in the platform that prevent us from having reliable data to work with.- Housekeeping does not even mark the clean room in the desktop version, you can only see it like this from your cell phone, that panel is also very basic.-When you create a reservation from the calendar it automatically assigns you a source that is a booking engine, this means that if you forget to change it you alter a sales channel metric and if you change it you lose everything and you have to do it again without being able to know which room you are reserving and then from the calendar you have to move it to the room you wanted to give. -Additional products become uninteresting ...

Director de Marketing Digital

3 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

Director de Marketing Digital

3 months ago

Verified

... The good of the great is clouded by the bad of the small! ...

Encargado de Reservas

3 months ago

Verified

... -I like the versatility of its calendar, it makes things much easier when planning ahead, and it allows you to control availability accurately. -Once you get into the swing of things, work becomes easier, Cloudbeds allows you to manage reservations in a simple and complete way. -I like the good ...

Gerente

3 months ago

Verified

... Reports. They could be a little more customizable. I don't know if there is one, but having a cost sheet included with expenses could be very helpful. ...

Proprietário

3 months ago

Verified

... The Software could include more tools in the basic package, it would be a more complete experience or with a lower price for evaluation. ...

Proprietário

3 months ago

Verified

... The Software could include more tools in the basic package, it would be a more complete experience or with a lower price for evaluation. ...

Recepcionista

3 months ago

Verified

... I like the ease with which I can block rooms or several at a time with a few simple steps. The monthly sales reports are clear and precise, the connection of channels and distribution are very easy ...

Recepcionista

3 months ago

Verified

... The RevPar report could be improved since it shows me the production for the month, but if I have a reservation, half of which is in one month and the other half ends the following month, it only ...

Recepcionista

3 months ago

Verified

... The RevPar report could be improved since it shows me the production for the month, but if I have a reservation, half of which is in one month and the other half ends the following month, it only ...

Gerente de Hotelaria

2 months ago

Verified

... The practicality and facilities that the system offers me on a daily basis, which provides me with excellent occupancy results without the worry of overbooking, and free time to take care of other ...

Gerente de Hotelaria

2 months ago

Verified

... The practicality and facilities that the system offers me on a daily basis, which provides me with excellent occupancy results without the worry of overbooking, and free time to take care of other ...

Receptionist

2 months ago

Verified

... Cloudbeds the best ...

Receptionist

2 months ago

Verified

... The first one is, I must say just about the price would be better to make it lower but the system itself is very excellent. The other thing is if you forget to check in the reservation it will ...

Resident Manager

2 months ago

Verified

... I like to learn some think new as cloudbed program ...

Customer Support

2 months ago

Verified

... User friendly: Makes us easier to manage bookings, availability, and pricing. Realtime Updates: Synchronizes room inventory and pricing across OTAs. Consistent Pricing Across Channels: the pricing ...

Hotel Operator

2 months ago

Verified

... The newly-launched booking engine is much more elegant and lively. This has increased the confidence for guest to make direct booking with us. ...

Manager

2 months ago

Verified

... The easy use of the internet website, the rev par is very useful to establish statistic for the hotel. The easy integration of the OTA is really good. ...

Owner

2 months ago

Verified

... Maybe update on the choice of language version add on the Malay version. Basically I am very impressed with the current system. ...

Owner

2 months ago

Verified

... Maybe update on the choice of language version add on the Malay version. Basically I am very impressed with the current system. ...

Resort Manager

1 months ago

Verified

... Couldn't fault the system, it has truly made a lot less hassel with how we have improved or systems at the resort. ...

Resort Manager

1 months ago

Verified

... Couldn't fault the system, it has truly made a lot less hassel with how we have improved or systems at the resort. ...

Resort Manager

1 months ago

Verified

... Couldn't fault the system, it has truly made a lot less hassel with how we have improved or systems at the resort. ...

Resort Manager

1 months ago

Verified

... Couldn't fault the system, it has truly made a lot less hassel with how we have improved or systems at the resort. ...

Owner - CEO

1 months ago

Verified

... Amazing PMS system ...

Owner

1 months ago

Verified

... Great! ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

Owner

1 months ago

Verified

... I like everything about the PMS. I've been their customer for so long. It integrates with everything and easy to use ...

General Manager

1 months ago

Verified

... Hotel Sóller uses Cloudbeds to simplify operations and elevate guest satisfaction ...

General Manager

1 months ago

Verified

... You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates ...

CFO

1 months ago

Verified

... Generally good experience. Could incorporate more add-ons but maybe I haven't looked hard enough ...

CFO

1 months ago

Verified

... Very user friendly experience. integrates well with other services. reporting is solid and the frequent UX and product updates are useful ...

Director

16 days ago

Verified

... At Kalimera Beach Hotel, we’re the newest member of our hotel group, and getting started has been an exciting whirlwind. One thing that’s made the whole process smoother is using ...

Director

16 days ago

Verified

... Starting Strong with Cloudbeds at Our New Hotel ...

Director

16 days ago

Verified

... There are a couple improvements we have suggested to their community forum and it seems like some of it is already being worked on which is very cool to see. ...

Owner and Co-Founder

15 days ago

Verified

... Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays ...

Owner and Co-Founder

15 days ago

Verified

... Cloudbeds ease of use and its university helps us train our staff very well, even our remote staff on the other side of the world. They pick up on so much in such a short amount of time. We dedicate ...

Owner and Co-Founder

15 days ago

Verified

... Cloudbeds empowers La Palmilla’s contactless vision and elevates its group and event stays ...

Front Desk

12 days ago

Verified

... What I like most is the ease of the programs and the dinner help we have when assisting the guests. ...

Area Revenue Manager

12 days ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's ...

Area Revenue Manager

12 days ago

Verified

... Cloudbeds is very user friendly and connecting to OTA channels is a pretty seamless process. Support has also been wonderful any time we have had questions or issues with the system. ...

Area Revenue Manager

12 days ago

Verified

... Reporting could be more streamlined and accurate. Our property has had issues with revenue not matching from one report to the other. This makes it difficult to prepare presentations for the owner's as we want ...

Managing Director

11 days ago

Verified

... The ease of use is unbeatable. It is very simple to set up and manage and it saves you time to explain it to new staff. Furthermore Cloudbeds offers a great all-in-one solution, with channel manager, ...

Managing Director

11 days ago

Verified

... The report section can be improved. It still lacks accuracy and can be a bit difficult to handle. At the moment Cloudbeds is changing a lot at their interface as well and trying out new features which can be a bit shaky when they have it in Beta phase. This is expected to improve over the next months though.We are currently using Cloudbeds Payments as well and find the pricing structure of it very confusing and unclear ...

Sales Manager

11 days ago

Verified

... Comprehensive and User-Friendly Hotel Management Solution ...

Sales Manager

11 days ago

Verified

... Cloudbeds is an intuitive and user-friendly PMS and channel manager that efficiently handles hotel reservations in a very comprehensive manner. Its reporting tools are advanced and highly useful, providing valuable insights for decision-making. The system is easy to configure, even for those without extensive technical knowledge. Additionally, their customer service is excellent, always responsive and helpful. Highly recommended for hotel management! One of the standout features of Cloudbeds is its seamless channel management, allowing properties to connect with multiple OTAs and ensure real-time updates to inventory and rates. This significantly reduces the risk of overbookings or missed opportunities, making it a reliable choice for both small boutique hotels and larger operations. The interface is clean and intuitive, making it accessible even for teams with minimal training, which translates into smoother daily operations. Moreover, the advanced reporting tools are a game-changer. With detailed analytics and customizable reports, users can easily track performance metrics, identify trends, and make informed decisions to boost revenue. The reservation management tools are equally impressive, allowing properties to handle bookings from various sources, including direct bookings, with ease and efficiency. Despite its many strengths, there is room for improvement. Cloudbeds could benefit from faster ...

Operations Director

8 days ago

Verified

... An outstanding all-in-one management solution ...

Operations Director

8 days ago

Verified

... It is a growing company that continuously adapts and improves in response to the technological challenges facing the hospitality industry. As long as they continue on this path, I believe it is an ...

Operations Director

8 days ago

Verified

... An outstanding all-in-one management solution ...

Receptionist Front Desk

7 days ago

Verified

... It lags a little bit sometimes but I am pretty happy with it in general it allows me to work with my own rhythm and everything is pretty clear. ...

Resort manager

10 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Resort manager

10 months ago

Verified

... I get very easy way to orginise my property, for managing our property here, even for record our guest bill & payment ...

Resort manager

10 months ago

Verified

... For easy way to see our grafik improving for our property rinning for hole week, month & years, it will be nice ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understan ...

Analista Central de Reservas

9 months ago

Verified

... Allow the ability to modify reservations when rate plans are deactivated or to generate an alert indicating that modifications cannot be made due to them being deactivated. ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management of a property, especially when it comes to leaving other daily applications that require much more time of practice. in them to be able to handle them decently ...

Analista Central de Reservas

9 months ago

Verified

... The ease of use of the interface, how friendly it is to become familiar with the use of the system when it is the first time you are going to use it. Additionally, it allows you to easily view your property reservations, the reports are easy to understand and search, it is a tool that greatly facilitates the management ...

Owner

9 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Owner

9 months ago

Verified

... I get a lot more exposure than the last PMS that I was using. My properties are literally everywhere. The optimize ation is great. I also LOVE the help chat. I can be in the middle of a project and ...

Owner

9 months ago

Verified

... I suggest you to improve property management system and need to change date manually and automatically and customer history and room detail information as well. ...

Owner

9 months ago

Verified

... I suggest you to improve property management system and need to change date manually and automatically and customer history and room detail information as well. ...

Owner

9 months ago

Verified

... I suggest you to improve property management system and need to change date manually and automatically and customer history and room detail information as well. ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as ...

Gerente

9 months ago

Verified

... The positive impact of Cloudbeds on hotel management goes beyond its integration capacity. With its innovative Cloudbeds Amplify tool, hotels can boost their presence on key platforms such as TripAdvisor and Google, resulting in greater visibility and more efficient review management. Cloudbeds not only simplifies the integration between various platforms, but also optimizes the operational management of the hotel. From reservation management to inventory tracking and billing, Cloudbeds offers a comprehensive solution that allows hotels to operate smoothly and efficiently. Additionally, Cloudbeds; versatility adapts to the specific needs of each hotel, whether it is a small bed and breakfast or a luxury resort. With customizable and scalable ...

General Manager

9 months ago

Verified

... We are satisfied with the features except for recurring system bugs. ...

General Manager

9 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though ...

General Manager

9 months ago

Verified

... It is easy to use, self explanatory and popular in hostels. Hostel workers tend to move between hostels, and it's so nice if they already have an experience with hostels that use cloudbeds. Being able to see the reservation ...

General Manager

9 months ago

Verified

... Email notifications for current system bugs would be nice to know what's going on in a timely manner. Whenever people make online reservations, the system creats the folio as a new guest even though the name and the emails are the same. If the system can detect that the guest stayed before and consolidate the guest folio, it would be much better. Also, if there is a way guest can save their info on cloudbeds so making reservation online would be as easy as making it on booking.com, that might help them making direct bookins. Right now, guest have to enter all of the required information every time they make the new reservation which could lead them to choose an easier way, go to booking.com and use the saved ...

Proprietário

8 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, ...

Proprietário

8 months ago

Verified

... As mobile phones are currently used a lot, I believe there could be a management app (in short) instead of having to access the entire system via the website. Another point is tariff management, ...

Proprietário

8 months ago

Verified

... The practicality and intuitive process of managing accommodations, reservations, check-ins and checkouts are easy for our employees to learn. ...

Proprietário

8 months ago

Verified

... The practicality and intuitive process of managing accommodations, reservations, check-ins and checkouts are easy for our employees to learn. ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

Sales Manager

7 months ago

Verified

... Check out Cloudbeds - it's the ultimate go-to for seamless support! Their chat feature makes reaching out a breeze, while the option to upload docs streamlines issue resolution. Plus, their advisors? ...

manager

7 months ago

Verified

... Poor service. ...

manager

7 months ago

Verified

... Poor service. ...

General Manager

6 months ago

Verified

... Cloudbeds needs more features for better functionality such as bookings for groups. Except that all is great! Really intuitive! ok ...

General Manager

6 months ago

Verified

... Cloudbeds is intuitive, efficient, and simplifies property management. Great customer support and seamless operations enhance our guest experience. Highly recommend! ...

General Manager

6 months ago

Verified

... Cloudbeds needs more features for better functionality such as bookings for groups. Except that all is great! Really intuitive! ok ...

General Manager

6 months ago

Verified

... Cloudbeds needs more features for better functionality such as bookings for groups. Except that all is great! Really intuitive! ok ...

6 months ago

Verified

... Cloudbeds has truly enhanced our operational efficiency and guest experience. The combination of the channel manager and booking engine has proven to be a game-changer for our business. The booking engine is equally impressive. It offers a user-friendly interface that integrates seamlessly with our website, providing a smooth and intuitive booking experience for our guests. The real-time update ...

6 months ago

Verified

... Cloudbeds has truly enhanced our operational efficiency and guest experience. The combination of the channel manager and booking engine has proven to be a game-changer for our business. The booking ...

6 months ago

Verified

... Cloudbeds has truly enhanced our operational efficiency and guest experience. The combination of the channel manager and booking engine has proven to be a game-changer for our business. The booking engine is equally impressive. It offers a user-friendly interface that integrate ...

6 months ago

Verified

... Highly recommended ...

Property Owner

6 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real ...

Property Owner

6 months ago

Verified

... As the owner of a boutique hotel, I can confidently say that Cloudbeds has revolutionized our operations and elevated the guest experience to new heights. From the moment we implemented this powerful software, we witnessed a remarkable transformation in efficiency and guest satisfaction. Seamless Property Management - Cloudbeds' intuitive interface and comprehensive features have streamlined our property management processes, allowing us to focus on what truly matters – delivering exceptional hospitality. The centralized dashboard provides a real-time overview of occupancy rates, reservations, and guest information, enabling us to make informed decisions and respond promptly to any inquiries or requests. Effortless ...

owner

6 months ago

Verified

... Convenient system ...

owner

6 months ago

Verified

... It's not very convenient to work with the browser version on the phone, and I haven't managed to figure out the app yet. We are waiting for improvements in the app's functionality. ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Resort Manager

5 months ago

Verified

... Arief, our Coach is helpful and efficient. He makes sure we are attended to and checks on us on the progress of the set-up. ...

Office Manager

5 months ago

Verified

... I like the ease of navigation and the fact that things are typically located in places that users would intuitively look at. It also includes both a the channel manager and booking engine in the standard ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded their offerings with additional paid products and services, that seems to be their new goto. And occasionally the extra features they provide don't integrate with the system in areas it would make sense for them to. My other cavet is the number of workarounds ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded their offerings with additional paid products and services, that seems to be their new goto. And occasionally the extra features they provide don't integrate with the system in areas it would make sense for them to. My other cavet is the number of workarounds required for what should be standard features. The amount of work required to issue and accept gift certificates even though its a default ...

Office Manager

5 months ago

Verified

... The support can be mixed. When live chat was first introduced you were connected with a member of the support team who might have to do a little research, but would come back with an answer before the end of the chat about 80% of the time. Now, they rarely seem to know anything off hand and it always has to get escalated. Unfortunately, when assistance is needed, it often takes multiple days chatting with different support team members, only to learn that it can't be done inevitably. And that's assuming that they can follow the previous messages well enough to even understand what the issue you need their assistance with is. Don't even get me started on trying to get our booking engine in compliance with the price transparency laws in California. It was a week of one step forward and two back the entire week of back and forth only to find out it's not set up to do what we need it to, but if we want to pay them to customize our booking engine they might be able to make it do what we're now legally required to. Or, now that they've expanded their offerings with additional paid products and services, that seems to be their new goto. And occasionally the extra ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation information, track our housekeeping and maintenance requests so they do not slip through the cracks, and they've adapted the system well enough to block out long term renters as well! They take more than just card or cash as payment forms, which is the kind of forward thinking program we were looking for, with PayPal, GooglePay, and ApplePay. They keep improving and expanding ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property management software system that caters to a hybrid company that is somewhat like a hotel, yet somewhat like a short term rental village, where we even have long term renters! It allows us to list on all the different listing channels, communicate with guests and tenants through Whistle, which carries over all the reservation ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified

... We came to Cloudbeds from another software program because Cloudbeds can adapt with your needs, and offers an incredible amount of integrations. Our company is quite unique, and we needed a property ...

Property Manager

4 months ago

Verified