DX Package by DOWHAT vs. HubOS Staff App:
Welches ist das Richtige für Sie?

The Decision

Choosing between DOWHAT’s DX Package and hub OS Staff App hinges on your hotel’s specific operational needs. Both products aim to improve staff collaboration and streamline guest service, but they differ significantly in features, user experience, and market presence. The DX Package offers a more comprehensive suite, while hub OS emphasizes ease of use and rapid response. Which aligns better with your hotel’s priorities?

The core question is whether your team values extensive functionality and integration or prefers a straightforward, intuitive app. Understanding these differences will help you make a confident choice.

Quick Verdict

DOWHAT’s DX Package is the stronger option based on review volume and recent feedback, especially in customer support and feature depth. With 26 reviews in the last six months and a high NPS score of 9.62/5, it demonstrates consistent, recent user satisfaction.

In contrast, hub OS has only 4 reviews in the same period, limiting confidence in current support and performance. Its reviews praise ease of use but lack the recent validation that makes DOWHAT the more reliable pick today.

Is DOWHAT or hub OS Better for Hotels?

Both products serve hotel staff with tools for communication and operations, but DOWHAT specializes in automation and extensive features tailored for complex hotel environments. It integrates directly with property management systems, automates guest order management, and offers modules like asset tracking, virtual logbooks, and preventative maintenance, totaling 23 unique features.

Hub OS, meanwhile, focuses on simplifying daily staff tasks with an intuitive interface and multilingual support. Its 14 integrations, including popular partners like Mews and Infor, facilitate smoother workflows, but it lacks the breadth of features found in DOWHAT.

DOWHAT's platform is suited for hotels seeking deep operational control and detailed management tools, while hub OS is best for hotels prioritizing ease of use and rapid onboarding. Do you need comprehensive automation or straightforward task handling?

DOWHAT vs hub OS: Which Should Your Hotel Choose?

If your hotel requires a robust, feature-rich system capable of managing complex operations across multiple departments, DOWHAT is the clear choice. Its suite of modules supports case management, asset tracking, real-time task tracking, and more—features that cater to large or multi-property hotels with demanding operational needs.

Conversely, if your team needs a user-friendly staff app to improve communication, respond quickly to guest requests, and operate efficiently without overwhelming features, hub OS is preferable. Its simple design, multi-language support, and positive user feedback make it ideal for independent hotels or smaller properties.

Your decision should align with your operational complexity and staff autonomy needs. Does your hotel need deep operational tools or a straightforward communication platform?

Is DOWHAT or hub OS Easier to Use?

DOWHAT boasts a high ease-of-use rating of 4.92/5, supported by positive reviews praising its intuitive interface and effective onboarding process. Users highlight its simple communication flow and the convenience of mobile access across devices.

Hub OS scores slightly lower at 4.5/5 but is still praised for its clear structure and support. Reviewers note its user-friendly design, especially the effective multilingual interface, which supports staff from diverse backgrounds.

Both systems are easy to adopt, but DOWHAT’s broader feature set might introduce complexity for some users. Edge: DOWHAT.

Which Has Better Features: DOWHAT or hub OS?

DOWHAT offers 23 exclusive features, including case management, asset tracking, virtual logbook, real-time task tracking, and analytics dashboards. These capabilities support comprehensive hotel operations, from maintenance to service recovery.

Hub OS, in contrast, provides 14 core features focused on task assignment, communication, and fault logging, with a handful of integrations. While simpler, it lacks advanced modules like asset management or deep cleaning.

If extensive features are critical, DOWHAT clearly leads. For streamlined, essential staff tasks, hub OS might suffice. Edge: DOWHAT.

Which Has Better Customer Support: DOWHAT or hub OS?

DOWHAT’s customer support rating is 4.88/5, with reviews emphasizing proactive, friendly service and quick issue resolution. Hotels report that support always exceeds expectations, contributing to high satisfaction.

Hub OS scores 4/5, with users praising its responsiveness but noting occasional delays. Some reviews mention that support is helpful but less extensive than DOWHAT’s, especially given the smaller user base.

Given recent feedback, DOWHAT’s support is more reliable and consistent. Edge: DOWHAT.

Which Has More Integrations: DOWHAT or hub OS?

Hub OS integrates with 23 partners, including major property management and hospitality platforms like Mews, Infor, and Signify. It also offers an open API, facilitating custom integrations and data sharing.

DOWHAT has only 2 verified integrations, with one shared partner, Oracle Hospitality. Its limited integration ecosystem may restrict connectivity with other systems used in your hotel.

If extensive connectivity is vital, hub OS is the clear winner. For hotels seeking a specialized, standalone solution, DOWHAT’s limited integrations may be sufficient. Edge: hub OS.

Which Do Hoteliers Rate Higher: DOWHAT or hub OS?

DOWHAT’s recent reviews, though limited in number, are overwhelmingly positive, with a 96% likelihood of recommendation and a 9.62/5 NPS score. Hotels across segments, especially those seeking operational automation, highly value its features.

hub OS has only 4 reviews, but they are positive about usability and support, though they lack the recent, detailed feedback that supports DOWHAT’s current reliability.

Based on review recency and volume, DOWHAT is rated higher by hoteliers. Edge: DOWHAT.

How Much Do DOWHAT and hub OS Cost?

DOWHAT charges a flat $300 monthly fee without a free trial or additional implementation costs. Pricing details for hub OS are not publicly specified, which may indicate custom quotes based on hotel size or needs.

The transparent, fixed rate of DOWHAT allows straightforward budgeting, while hub OS’s pricing likely varies, requiring direct contact. If budget certainty is essential, DOWHAT offers clearer value.

What Type of Hotel Should Use DOWHAT?

• Hotels that need integrated, comprehensive management across departments.
• Properties with complex operations requiring detailed asset and task tracking.
• Multi-property chains seeking centralized monitoring.
• Hotels prioritizing automation in guest services, like e-concierge and smart room controls.
• Teams looking for advanced analytics and real-time operational insights.

Not ideal if your hotel prefers minimal software or has limited staff capacity for extensive training.

What Type of Hotel Should Use hub OS?

• Independent hotels or boutique properties seeking simple, effective staff communication.
• Hotels prioritizing quick onboarding and user-friendly interfaces.
• Properties with multilingual staff needing support in multiple languages.
• Hotels with a focus on improving response times and task management.
• Small to medium hotels that want robust, yet straightforward operational tools.

Not ideal if your hotel requires advanced asset management, detailed analytics, or multi-property oversight.

DOWHAT vs hub OS: The Bottom Line for Hotels

DOWHAT’s DX Package is a comprehensive, feature-rich system designed for hotels with complex operational needs. Its strength lies in extensive modules, deep integration, and proven support, making it suitable for larger or multi-property hotels.

In comparison, hub OS excels in ease of use, quick deployment, and broad integrations. It’s ideal for hotels that want a simple, effective staff app to enhance response times and communication.

If your hotel needs detailed operational control and automation, choose DOWHAT. If your priority is simplicity, multilingual support, and rapid response, hub OS is the better choice.

In conclusion, for hotels focused on scalability and detailed management, DOWHAT leads. For those valuing ease of use and seamless connectivity, hub OS remains appealing.