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DX Package by DOWHAT
4.8 (27 REVIEWS)
HT Score
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
DX Package by DOWHAT
Ranked 8 (out of 61) in Staff Collaboration Tools
Transform Your Guest Experience and Working Environment with DOWHAT's Integrated DX Package
93% recommended by 8 hotels
DOWHAT has 0 reviews from United States so we’re unable to verify that they operate in your local market.
Bell - AI powered product analyst
I analyzed all of DOWHAT’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like DOWHAT's integration with existing hotel systems, which streamlines operations, reduces manual tasks, and enhances staff communication and collaboration. The platform automates guest order management, contributing to increased revenue and staff efficiency. However, users have expressed frustration over the excessive number of features, making it challenging to locate specific functionalities. Clearer guidelines and customization options could further enhance user satisfaction and operational efficiency. Overall, DOWHAT is recognized for significantly improving the guest experience and operational productivity, despite occasional usability concerns and feature overload.
What Types of Hotels DOWHAT is Popular For
Size
6 | X-Small (1-9 room)
1 | Small (10-49 room)
3 | Large (100-499 room)
18 | X-Large (500+ room)
Country
29 | Korea, South
Type
20 | Luxury Hotels
18 | Hostels
18 | Resorts
14 | Boutique Hotels
8 | City Center Hotels
7 | Airport/Conference Hotels
6 | Branded Hotels
6 | Limited Service & Budget Hotels
5 | Extended Stay & Serviced Apartments
1 | Bed & Breakfast & Inns
Region
29 | Asia Pacific
Category
27 | Staff Collaboration Tools
15 | Contactless Check-in
13 | Mobile Ordering & Room Service
6 | Guest Room Management System
3 | Hotel Guest Apps
1 | Housekeeping Software
Didn’t find what you were looking for?
What is DOWHAT?
Founded in 2021 | Headquarters in South Korea | 50 employees
DX Package by DOWHAT is a comprehensive Property Management System (PMS) designed to streamline hotel operations and enhance guest experiences. This platform seamlessly integrates with existing hotel systems, making it a valuable tool for reducing manual tasks and improving staff communication and collaboration. Key features include e-concierge services, smart ordering, live communication, and facility reservations through apps, websites, and tablets. Additionally, the Hotelier App offers a robust staff collaboration tool, aimed at boosting operational efficiency and increasing revenue. By automating guest order management, the DX Package not only elevates service quality but also contributes to heightened staff productivity.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of DOWHAT products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
DOWHAT Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
DOWHAT Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by DOWHAT
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
DOWHAT's Provided Description:
"Streamline your operations and enhance guest services with the DOWHAT DX Package. Integrated with a Property Management System (PMS), the DX Package is designed to offer a smart experience for your guests through apps, websites, and tablets. This enhances service quality with features like e-concierge, smart ordering, live communication, and facility reservations. Additionally, we provide a staff collaboration tool via the Hotelier App, aimed at improving operational efficiency and maximizing revenue."
FAQs
DX Package by DOWHAT Alternatives
Not sure if DOWHAT is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
360° Excellence, Every Operation, Every Stay
360° Excellence, Every Operation, Every Stay
DOWHAT connects the guests, hoteliers, and management on one centralized platform. We provide app/web and QR for not only hoteliers but guests.
Empowering Hoteliers: Hotelier App
Empowering Hoteliers: Hotelier App
The Hotelier App revolutionizes hospitality by seamlessly connecting hoteliers, guests, and management, enabling efficient operations, enhanced guest experiences, and real-time communication in one centralized system.
Optimize with DOWHAT's Admin Page
Optimize with DOWHAT's Admin Page
The Admin Page on DOWHAT's DX Package empowers staff to effortlessly manage the entire platform with no limitations, providing comprehensive numerical and informative results on overall operations for enhanced decision-making and efficiency.
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Housekeeping
Housekeeping Software
Housekeeping is the heart of hospitality! Made easy and convenient with multi-language support.
E-Registration Card
Contactless Check-in
The stepping stone of customer data and actualization of ESG through paperless practices.
DOWHAT Messenger
Hotel Management Software
The optimized messenger for in-house staff, and guests during operation.
Q1 '26 Staff Collaboration Tools Survey Insights
Is DOWHAT a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 8
Small
94%
(87)
Small hotels say that hotelkit’s Staff Collaboration Tool ranks highly in verified HotelTechReport reviews due to its effective internal communication, centralized task allocation, and efficient departmental coordination. These features optimize daily operations, vital for Small hotel environments.
#1
of 7
Enterprise
92%
(64)
X Large hotels say that Actabl's Staff Collaboration Tools stand out for their efficiency and ease of use, facilitating seamless interdepartmental communication and quick task management, according to verified HotelTechReport reviews. Users appreciate its real-time updates and intuitive user interface.
Small
94%
(87)
#1
of 8
Small hotels say that hotelkit’s Staff Collaboration Tool ranks highly in verified HotelTechReport reviews due to its effective internal communication, centralized task allocation, and efficient departmental coordination. These features optimize daily operations, vital for Small hotel environments.
Enterprise
92%
(64)
#1
of 7
X Large hotels say that Actabl's Staff Collaboration Tools stand out for their efficiency and ease of use, facilitating seamless interdepartmental communication and quick task management, according to verified HotelTechReport reviews. Users appreciate its real-time updates and intuitive user interface.
Rank
Hotel type
Popular alternatives
#1
of 15
Luxury Hotels
93%
(249)
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
#1
of 10
Extended Stay & Serviced Apartments
95%
(57)
Extended-Stay-Serviced-Apartments hotels say that hotelkit's Staff Collaboration Tool ranks highly on verified HotelTechReport reviews for improving interdepartmental communication and daily task coordination. Reviewers consistently highlight its intuitive design and streamlined access to operational information.
#1
of 11
Limited Service & Budget Hotels
95%
(103)
Limited-Service-Budget hotels say that hotelkit's Staff Collaboration Tools, according to verified HotelTechReport reviews, improve team communication, enhance task organization, and streamline operations efficiently. Its user-friendly interface is noted for facilitating quick information sharing and effective cross-departmental coordination.
Luxury Hotels
93%
(249)
#1
of 15
Luxury hotels say that Actabl's Staff Collaboration Tool enhances operational coordination and improves team productivity, as highlighted in verified HotelTechReport reviews. The tool's user-friendly design, robust reporting capabilities, and real-time task tracking are especially valued by Luxury properties seeking seamless communication and efficient management.
Extended Stay & Serviced Apartments
95%
(57)
#1
of 10
Extended-Stay-Serviced-Apartments hotels say that hotelkit's Staff Collaboration Tool ranks highly on verified HotelTechReport reviews for improving interdepartmental communication and daily task coordination. Reviewers consistently highlight its intuitive design and streamlined access to operational information.
Limited Service & Budget Hotels
95%
(103)
#1
of 11
Limited-Service-Budget hotels say that hotelkit's Staff Collaboration Tools, according to verified HotelTechReport reviews, improve team communication, enhance task organization, and streamline operations efficiently. Its user-friendly interface is noted for facilitating quick information sharing and effective cross-departmental coordination.
Rank
Region
Popular alternatives
#2
of 3
Asia Pacific
96%
(17)
Ap hotels say that hotelkit's Staff Collaboration Tool excels based on verified HotelTechReport reviews for its easy task coordination, streamlined communication across departments, and enhanced guest service efficiency. These strengths are particularly valued by Ap hotels in managing daily operations effectively.
Asia Pacific
96%
(17)
#2
of 3
Ap hotels say that hotelkit's Staff Collaboration Tool excels based on verified HotelTechReport reviews for its easy task coordination, streamlined communication across departments, and enhanced guest service efficiency. These strengths are particularly valued by Ap hotels in managing daily operations effectively.
Rank
Country
Popular alternatives
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DOWHAT Reviews Summary
Ease of Use
4.9/5
Customer Support
4.8/5
ROI
4.7/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, DX Package by DOWHAT is the #14 most trending product in the Staff Collaboration Tools category (out of 61) and the #682 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDOWHAT’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
DOWHAT Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Compare DOWHAT to Top Alternatives
More Together, Less Siloed
Teamwork so smooth, you could spread it on toast.
Want to find out if DOWHAT is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
Smart Order
과장 from 500+ room Boutique in Gangneung (Korea, South)
Verified
2 years ago
1. It's good that you can conveniently request with a tablet, and you can do it all at once during a phone call as you can't make a call while on the phone. 2. Doowat Messenger is convenient. 3. It's good that you can conveniently check the maintenance status with the room management system.
Korea, South
Korea, South
과장
X-Large Hotel
10
Smart Platform
from 500+ room Boutique in Gangneung (Korea, South)
Verified
2 years ago
The new system allows for comfortable service for both customers and employees. 1. Staff Collaboration Tools 2. Mobile Ordering & Room Service 3. Contactless Check-in
Korea, South
Korea, South
X-Large Hotel
10
Easy working tool for us
Staff from 500+ room Branded Hotel in Daejeon (Korea, South)
Verified
2 years ago
we have so many foreign guests who are difficult in communication. But dowhat assists us breaking language barrier with smart order and smart checkin.
Korea, South
Korea, South
Staff
X-Large Hotel
8
Two Watts to Reduce the Work of Hotel Staff
employee from 500+ room Boutique in Gangneung (Korea, South)
Verified
2 years ago
Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. Through contactless check-in, customers can reduce the check-in waiting time, and front desk staff can reduce the check-in process, so it seems...
Korea, South
Korea, South
employee
X-Large Hotel
9
Convenient Doowat Service
manager from 500+ room Branded Hotel in Daejeon (Korea, South)
Verified
2 years ago
The biggest advantage is that it can save time. It was difficult to manage customers when I was busy, but thanks to Duwat, I am improving service and collaboration with employees. Duwat is the best.
Korea, South
Korea, South
manager
X-Large Hotel
9
Seamless work tool for all
manager from 500+ room Branded Hotel in Daejeon (Korea, South)
Verified
2 years ago
We use Dowhat for front desk and this brings us the easiest work service to staff and guests!! Less complaints more satisfaction.
Korea, South
Korea, South
manager
X-Large Hotel
10
rapid and efficient communication tool for staffs
Frron Desk Manager from 500+ room Boutique in Gangneung (Korea, South)
Verified
2 years ago
Whenever guest or service related issue occurs, every staff can see and share the situation right away. Thus it makes easier to resolve problems.
Korea, South
Korea, South
Frron Desk Manager
X-Large Hotel
9
Convenient communication
from 500+ room Boutique in Gangneung (Korea, South)
Verified
2 years ago
1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders can be requested directly by customers using the tablet PC in the room. It is convenient because it reduces the number of phone calls.
Korea, South
Korea, South
X-Large Hotel
9
It's convenient.
주임 from 500+ room Boutique in Gangneung (Korea, South)
Verified
2 years ago
1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders can be requested directly by customers using the tablet PC in the room. It is convenient because it reduces the number of phone calls.
Korea, South
Korea, South
주임
X-Large Hotel
10
Time Saver
Concierge team Head manager from 500+ room Branded Hotel in Daejeon (Korea, South)
Verified
2 years ago
After installation, we have met our KPI on guest satisfaction in delivery. Exceptional digital service was done by Dowhat. Very well made solution for hotel.
Korea, South
Korea, South
Concierge team Head manager
X-Large Hotel
- 1
- 2
- 3
Expert Q&A and Partner Recommendations
Submit Recommendation
DOWHAT hasn’t been recommended by any experts or partners yet
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Support
Unverified
DOWHAT has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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