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DX Package by DOWHAT
4.8 (27 REVIEWS)
Ranked 5 (out of 56) in Staff Collaboration Tools
Transform Your Guest Experience and Working Environment with DOWHAT's Integrated DX Package
93% recommended by 10 hotels
SIGNIEL HOTEL & 9 others
Bell - AI powered product analyst
I analyzed all of DOWHAT’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like DOWHAT's integration with existing hotel systems, which streamlines operations, reduces manual tasks, and enhances staff communication and collaboration. The platform automates guest order management, contributing to increased revenue and staff efficiency. However, users have expressed frustration over the excessive number of features, making it challenging to locate specific functionalities. Clearer guidelines and customization options could further enhance user satisfaction and operational efficiency. Overall, DOWHAT is recognized for significantly improving the guest experience and operational productivity, despite occasional usability concerns and feature overload.
SIGNIEL HOTEL & 9 others
Read their reviewsSupport
Supportive
Hoteliers often highlight the responsiveness and expertise of DOWHAT's support team in addressing service-related issues efficiently. The support is accessible through multiple channels like chat and the Duwat website, allowing requests to be easily transferred across departments. Hotel staff appreciate the prompt resolution of issues, which facilitates smoother operations. Additionally, the onboarding process is noted to ease setup and training for new users, contributing to a positive overall experience.
8 months ago
Verified
... The Hotelier App automates guest oredr management, saving time and ensuring accuracy, improved staff Collaboration and communication. lovely Check-in experience ...
See full reviewmanager
8 months ago
Verified
... The E-reg system dramatically reduced the check-in time for customers. In addition, it achieved accurate acquisition of customer information and an increase in marketing consent rate. Above all, I ...
See full reviewmanager
8 months ago
Verified
... The E-reg system dramatically reduced the check-in time for customers. In addition, it achieved accurate acquisition of customer information and an increase in marketing consent rate. Above all, I don't ...
See full reviewManager
7 months ago
Verified
... The company should inform the development of new service offerings to better serve existing and prospective clients. The user interface or providing customizable layouts may help streamline the user ...
See full reviewManager
7 months ago
Verified
... The company should inform the development of new service offerings to better serve existing and prospective clients. The user interface or providing customizable layouts may help streamline the user ...
See full reviewManager
7 months ago
Verified
... The company should inform the development of new service offerings to better serve existing and prospective clients. Reduce the cost of the service. ...
See full reviewManager
7 months ago
Verified
... We found the future of hotel service with DOWHAT ...
See full reviewManager
7 months ago
Verified
... Management report gives a great insight to understand trends and guest preferences and drive continuous improvement. Very well made for all staffs and guests. ...
See full reviewManager
7 months ago
Verified
... Management report gives a great insight to understand trends and guest preferences and drive continuous improvement. Very well made for all staffs and guests. ...
See full review사원
7 months ago
Verified
... Work becomes more convenient by linking with the tablet provided in the room. It is very convenient that you can change the settings on the Dowat site by setting each permission and apply them on the ...
See full review사원
7 months ago
Verified
... Work becomes more convenient by linking with the tablet provided in the room. It is very convenient that you can change the settings on the Dowat site by setting each permission and apply them on the PC and then take action ...
See full review사원
7 months ago
Verified
... I often work on my mobile phone, and sometimes bugs and errors appear due to computer reflection or out of sync. Other than that, I don't notice any major problems. Thank you as always. ...
See full review주임
7 months ago
Verified
... Although the company is uoung, they understand the hotel system very well.excellent ui/ux within our appcs cs is very helpful with the service installation. ...
See full review사원
4 months ago
Verified
... Customers can conveniently request services such as room service, car check-out, and in-room item addition through the tablet PC in their rooms. If you request a service by wire from your room, hotel staff can conveniently transfer the request to other departments through Duwat chat. If it is difficult to call other departments, you can transfer the customer's request through the Duwat website. Reception ...
See full review사원
4 months ago
Verified
... When in-house guests request to rent items, they often do so through the Doowat website. In addition to the items provided in the guest rooms, we also rent items that housekeeping has in stock. It ...
See full reviewIT Manager
4 months ago
Verified
... We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user ...
See full reviewIT Manager
4 months ago
Verified
... Why? Are you writing them separately? They're all there in Dowhat! ...
See full reviewConcierge team Head manager
4 months ago
Verified
... Nothing to be improved. They have most of functions which the hotel needs when operation. People are very friendly from Dowhat ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full reviewFrron Desk Manager
4 months ago
Verified
... Whenever guest or service related issue occurs, every staff can see and share the situation right away. Thus it makes easier to resolve problems. ...
See full reviewFrron Desk Manager
4 months ago
Verified
... Whenever guest or service related issue occurs, every staff can see and share the situation right away. Thus it makes easier to resolve problems. ...
See full reviewFrron Desk Manager
4 months ago
Verified
... For now it is good for communication between colleagues. Personally hope that it should develope contactless check-in more efficiantly, offering other features such as breakfast option etc. ...
See full reviewmanager
4 months ago
Verified
... There is nothing in particular that needs improvement. The customer service center is very friendly and reflects the necessary functions, so we always use Duwat conveniently and plan to continue ...
See full reviewemployee
4 months ago
Verified
... Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. Through contactless check-in, customers can reduce the check-in waiting time, and front desk staff can reduce the check-in process, so it seems to be a suitable program for providing reasonable service as well as shortening the time. In addition, check-out can be processed through express check-out in the room, and only the room key is collected later, so both staff and customers can proceed conveniently and efficiently. As everyone who works at a hotel knows, there are many people waiting at check-in and check-out times, so there are really long ...
See full review
4 months ago
Verified
... You can systemize your existing offline or phone tasks to handle them in order, and prevent omission. You can turn your existing offline or phone work into a smart system to handle your work in ...
See full review과장
4 months ago
Verified
... The tablet sometimes takes a while to load, but it works without any problems (Is it a Wi-Fi error? I can't confirm if it's a DooWat system error. It works fine when rebooted. Please continue ...
See full reviewAutomation
Streamlined
Hoteliers often highlight the automation features of DOWHAT’s Staff Collaboration Tools DX Package, appreciating how these tools effectively automate various hotel operations, leading to significant improvements in workflow efficiency. The automation tools assist in minimizing manual tasks and reducing potential errors, offering a streamlined process that enhances task management. By automating requests for services like room service and check-ins, the system reduces the workload on staff while ensuring prompt service delivery. Moreover, automation in communication processes eases inter-department collaboration, further enhancing operational efficiency.
8 months ago
Verified
... The Hotelier App automates guest oredr management, saving time and ensuring accuracy, improved staff Collaboration and communication. lovely Check-in experience ...
See full review
8 months ago
Verified
... The Hotelier App automates guest oredr management, saving time and ensuring accuracy, improved staff Collaboration and communication. lovely Check-in experience ...
See full reviewmanager
8 months ago
Verified
... The magic of checking in, which took 5 minutes, reduced to 1 minutes ...
See full reviewmanager
8 months ago
Verified
... The magic of checking in, which took 5 minutes, reduced to 1 minutes ...
See full reviewmanager
8 months ago
Verified
... Our hotel wants more services that value efficiency. We would like to use more diverse services on the Dowhat platform, so please work hard on technology development ...
See full reviewManager
7 months ago
Verified
... DOWHAT's platform integrates seamlessly with existing hotel systems, streamlining processes and reducing manual tasks for managers. The Hotelier App automates guest order management, saving time and ...
See full reviewManager
7 months ago
Verified
... DOWHAT's platform integrates seamlessly with existing hotel systems, streamlining processes and reducing manual tasks for managers. The Hotelier App automates guest order management, saving time and ...
See full reviewManager
7 months ago
Verified
... Lovely Check-In experience. Kiosk check-in is well designed for the hotel and increased guest satisfaction. DOWHAT helps to enhance guest satisfaction. ...
See full reviewManager
7 months ago
Verified
... By reducing paper usage with digital compendiums, optimizing energy consumption through smart room controls. Very well made for all staffs and guests. ...
See full reviewManager
7 months ago
Verified
... By reducing paper usage with digital compendiums, optimizing energy consumption through smart room controls. Very well made for all staffs and guests. ...
See full reviewManager
7 months ago
Verified
... By reducing paper usage with digital compendiums, optimizing energy consumption through smart room controls. Very well made for all staffs and guests. ...
See full review주임
7 months ago
Verified
... They always provide good service, but but I would like to see some bugs and a more responsive admin. Nothing else. ...
See full review주임
7 months ago
Verified
... They always provide good service, but but I would like to see some bugs and a more responsive admin. Nothing else. ...
See full reviewManager
4 months ago
Verified
... It is convenient because you can order quickly and conveniently with a smartphone, and it is classified as easy to see by menu, so it has good visibility. Quick feedback. Recommendation ...
See full review
4 months ago
Verified
... Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. ...
See full review사원
4 months ago
Verified
... Customers can conveniently request services such as room service, car check-out, and in-room item addition through the tablet PC in their rooms. If you request a service by wire from your room, hotel ...
See full reviewIT Manager
4 months ago
Verified
... We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user ...
See full reviewIT Manager
4 months ago
Verified
... We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user ...
See full reviewIT Manager
4 months ago
Verified
... We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user ...
See full reviewIT Manager
4 months ago
Verified
... We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders ...
See full reviewmanager
4 months ago
Verified
... The biggest advantage is that it can save time. It was difficult to manage customers when I was busy, but thanks to Duwat, I am improving service and collaboration with employees. Duwat is the best. ...
See full reviewStaff
4 months ago
Verified
... we have so many foreign guests who are difficult in communication. But dowhat assists us breaking language barrier with smart order and smart checkin. ...
See full reviewStaff
4 months ago
Verified
... we have so many foreign guests who are difficult in communication. But dowhat assists us breaking language barrier with smart order and smart checkin. ...
See full review
4 months ago
Verified
... You can systemize your existing offline or phone tasks to handle them in order, and prevent omission. You can turn your existing offline or phone work into a smart system to handle your work in ...
See full review과장
4 months ago
Verified
... 1. It's good that you can conveniently request with a tablet, and you can do it all at once during a phone call as you can't make a call while on the phone. 2. Doowat Messenger is convenient. ...
See full review과장
4 months ago
Verified
... 1. It's good that you can conveniently request with a tablet, and you can do it all at once during a phone call as you can't make a call while on the phone. 2. Doowat Messenger is convenient. ...
See full reviewIntegrations
Foundational
Hoteliers often note that DOWHAT’s Staff Collaboration Tools product, DX Package, provides a beneficial range of integrations. The system integrates seamlessly with common platforms such as Property Management Systems (PMS) and Customer Relationship Management (CRM) tools. Users find these integrations simple to set up, reducing the time and effort for full operational deployment. There are typically no issues with syncing, allowing for reliable performance across integrated systems. Furthermore, these integrations are customizable, enabling hoteliers to tailor the system to meet specific operational needs. This adaptability enhances the tool's utility, facilitating smoother hotel operations across various departments.
Supervisor
8 months ago
Verified
... It's very easy, useful, comfortable and fast program. I highly recommend it to you. It's also possible to connect to your hotel main program (for me, OPERA). ...
See full review사원
7 months ago
Verified
... Work becomes more convenient by linking with the tablet provided in the room. It is very convenient that you can change the settings on the Dowat site by setting each permission and apply them on the ...
See full review사원
7 months ago
Verified
... I often work on my mobile phone, and sometimes bugs and errors appear due to computer reflection or out of sync. Other than that, I don't notice any major problems. Thank you as always. ...
See full review사원
7 months ago
Verified
... I often work on my mobile phone, and sometimes bugs and errors appear due to computer reflection or out of sync. Other than that, I don't notice any major problems. Thank you as always. ...
See full review사원
7 months ago
Verified
... Work becomes more convenient by linking with the tablet provided in the room. It is very convenient that you can change the settings on the Dowat site by setting each permission and apply them on the ...
See full review사원
7 months ago
Verified
... Work becomes more convenient by linking with the tablet provided in the room. It is very convenient that you can change the settings on the Dowat site by setting each permission and apply them on the ...
See full review주임
7 months ago
Verified
... Although the company is uoung, they understand the hotel system very well.excellent ui/ux within our appcs cs is very helpful with the service installation. ...
See full reviewIT manager
4 months ago
Verified
... It can replace services that cannot be used in PMS, and is very useful for tasks such as concierge, front desk, and housekeeping. ...
See full review
4 months ago
Verified
... Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. Through contactless check-in, customers can reduce the check-in waiting time, and front desk staff can reduce the check-in process, so it seems to be a suitable program for providing reasonable service ...
See full review사원
4 months ago
Verified
... Customers can conveniently request services such as room service, car check-out, and in-room item addition through the tablet PC in their rooms. If you request a service by wire from your room, hotel staff can conveniently transfer the request to other departments through Duwat ...
See full review사원
4 months ago
Verified
... Customers can conveniently request services such as room service, car check-out, and in-room item addition through the tablet PC in their rooms. If you request a service by wire from your room, hotel staff can conveniently transfer the request to other departments through Duwat ...
See full reviewIT Manager
4 months ago
Verified
... We are using several solutions from Dowhat and will be introducing more solutions in the future. Each solution has brought about changes in many hotel operations and simplified many aspects of user ...
See full reviewIT Manager
4 months ago
Verified
... Why? Are you writing them separately? They're all there in Dowhat! ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders can be requested directly by customers using the tablet PC in the room. It is convenient because it reduces the number of phone call ...
See full review주임
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple ...
See full review주임
4 months ago
Verified
... In the case of Doowat Messenger, if you log in on another device, you cannot check previous conversations. It would be better if you could retrieve previous conversations on all devices. ...
See full review주임
4 months ago
Verified
... In the case of Doowat Messenger, if you log in on another device, you cannot check previous conversations. It would be better if you could retrieve previous conversations on all devices. ...
See full review
4 months ago
Verified
... 1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders can be requested directly by customers using the tablet PC in the room. It is convenient because it reduces the number of phone call ...
See full reviewFrron Desk Manager
4 months ago
Verified
... For now it is good for communication between colleagues. Personally hope that it should develope contactless check-in more efficiantly, offering other features such as breakfast option etc. ...
See full reviewemployee
4 months ago
Verified
... Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. Through contactless check-in, customers can reduce the check-in waiting time, and front desk staff can reduce the check-in process, so it seems to be a suitable program for providing reasonable service ...
See full reviewStaff
4 months ago
Verified
... there is no side effects using dowhat. in the beginning there were some bugs but this is improving and we hope a good collabo witb dowhat in near future. ...
See full review
4 months ago
Verified
... You can systemize your existing offline or phone tasks to handle them in order, and prevent omission. You can turn your existing offline or phone work into a smart system to handle your work in ...
See full review
4 months ago
Verified
... You can systemize your existing offline or phone tasks to handle them in order, and prevent omission. You can turn your existing offline or phone work into a smart system to handle your work in ...
See full review과장
4 months ago