Gastfreund vs. Runtriz:
Welches ist das Richtige für Sie?

The Decision

Both Gastfreund | Hotelcore and Runtriz aim to enhance the guest experience through digital guest apps, but they serve different hotel profiles and priorities. Gastfreund is more focused on providing a modular, broad suite of tools for various property types, while Runtriz emphasizes seamless communication and operational efficiency with scalable features. The choice boils down to your hotel’s specific needs: depth of features, ease of integration, and guest engagement style.

Gastfreund is newer to the market with fewer reviews but has a strong reputation among resorts, villas, and boutique hotels. Conversely, Runtriz, with a higher review volume and recent feedback, is favored by a broader range of hotel types, especially branded and limited-service hotels. How do these differences align with your hotel’s strategic goals?

Is Gastfreund | Hotelcore or Runtriz Better for Hotels?

Gastfreund | Hotelcore offers a comprehensive digital guest experience platform designed to streamline communication, provide information, and boost ancillary revenue. It is particularly suited for resorts, villas, and boutique hotels looking for customizable modules like digital guest directories, hotel newspapers, and information channels. Runtriz, on the other hand, offers an extensive set of operational tools such as contactless check-in, mobile keys, and messaging that focus on reducing check-in times and increasing revenue through upselling.

While Gastfreund boasts a broader regional presence across Europe, North America, and Asia Pacific, its small review count (11 reviews, 2 in the last 6 months) means less recent data. Runtriz’s 37 reviews, all recent, reflect active use and satisfaction, especially among branded and limited-service hotels. If your hotel prioritizes communication and guest information, Gastfreund’s personalized tools may appeal. For operational efficiency, Runtriz’s scalable features are more compelling.

Would you prefer a modular platform emphasizing guest engagement or an integrated operational suite?

Gastfreund | Hotelcore vs Runtriz: Which Should Your Hotel Choose?

If your hotel needs a flexible, modular digital guest experience with a focus on guest information, upselling, and multilingual content, go with Gastfreund. Its strengths lie in delivering relevant content directly to guests, automating guest communication, and reducing front desk inquiries, especially for resorts and villas.

If you require a platform that streamlines pre-arrival to post-stay communication, offers contactless check-in, mobile key, and facilitates revenue through targeted upselling, Runtriz is the better fit. It’s ideal for hotels that want an easy-to-use app with proven quick deployment and a focus on operational efficiency.

Your choice hinges on whether your priorities are guest engagement and content delivery or operational automation and revenue enhancement.

Is Gastfreund | Hotelcore or Runtriz Easier to Use?

Gastfreund scores 4.27/5 for ease of use, supported by an onboarding rating of 4.44/5. Recent reviews highlight its intuitive structure and friendly staff, with users emphasizing how quickly their teams adapted. However, some users note the platform's ongoing development, especially in its core guest directory, which could improve over time.

Runtriz’s ease of use is slightly higher at 4.66/5, with onboarding rated at 4.23/5. Reviewers praise its simple, straightforward interface, mentioning that staff and guests find it easy to navigate. Some feedback points to room for aesthetic improvements and better communication regarding pre-check-in processes.

Edge: Runtriz.

Which Has Better Features: Gastfreund | Hotelcore or Runtriz?

Runtriz offers 11 shared features plus one exclusive—guest profiles—covering contactless check-in, mobile pay, messaging, and more, totaling 12. Features like guest profiles enable detailed personalization. Gastfreund, however, does not list any unique features beyond its modular suite of tools, focusing on content delivery and automation rather than specialized capabilities.

Runtriz’s extensive features for operational automation, guest communication, and upselling make it more comprehensive. Gastfreund’s focus on digital guest directories and content management is valuable but less feature-rich in automation tools.

Edge: Runtriz.

Which Has Better Customer Support: Gastfreund | Hotelcore or Runtriz?

Gastfreund’s support scores 4.27/5, with praise for quick, friendly responses and flexible customization. Reviewers note that support has been consistently responsive, though some wish for continued innovation in core features.

Runtriz fares slightly better at 4.51/5, with reviews emphasizing its straightforward onboarding and ongoing support. Customers appreciate the platform’s reliability and the responsiveness of its team, often citing positive interactions and problem resolution.

Edge: Runtriz.

Which Has More Integrations: Gastfreund | Hotelcore or Runtriz?

Gastfreund lists 13 verified integrations, including PMS and channel management tools like Winhotel and SiteMinder. Runtriz, with 14 integrations, includes shared partners but also offers integrations with systems like Oracle Hospitality and Infor, expanding its reach into larger enterprise hotel chains.

While both platforms boast a comparable number of integrations, Runtriz’s inclusion of more enterprise-focused systems and broader global reach give it a slight edge for hotels with complex system ecosystems.

Edge: Runtriz.

Which Do Hoteliers Rate Higher: Gastfreund | Hotelcore or Runtriz?

Runtriz’s 37 recent reviews and a 4.77/5 overall rating indicate strong current satisfaction, especially among branded and limited-service hotels. Consumers frequently highlight its ease of use, quick deployment, and effective communication features.

Gastfreund, with just 11 reviews and a 0/5 overall rating, shows limited recent feedback, making its rating less reliable. The few reviews available praise its digital directories and fast support but lack recent validation.

Clearly, Runtriz is the preferred choice based on recent, high-volume feedback.

Edge: Runtriz.

How Much Do Gastfreund | Hotelcore and Runtriz Cost?

Gastfreund charges a flat monthly fee of $400, with no free tier or trial offered. Pricing for Runtriz is not publicly listed, suggesting it may be tailored or variable based on property size and needs, typical of enterprise solutions.

If budget transparency and simplicity are priorities, Gastfreund’s flat fee offers predictability. Runtriz’s pricing model likely requires direct consultation for an estimate, often reflecting its extensive feature set.

What Type of Hotel Should Use Gastfreund | Hotelcore?

• Hotels that prioritize personalized guest engagement through digital content, such as resorts, villas, and boutique hotels.
• Teams seeking a flexible platform to deliver multilingual information, announcements, and upsell offers.
• Properties aiming to reduce front desk inquiries and automate guest communication.
• Hotels that want a modular system they can customize without heavy integration needs.

Not ideal if you need extensive automation tools, contactless check-in, or operational functionalities like mobile keys.

What Type of Hotel Should Use Runtriz?

• Hotels that want to streamline check-in, checkout, and guest communication with a focus on operational efficiency.
• Properties interested in contactless check-in, mobile keys, and real-time service requests.
• Hotels aiming to increase revenue through upselling, targeted messaging, and automated responses.
• Branded hotels, resorts, and limited-service properties with a need for scalable, global deployment.

Not ideal if your primary focus is content management, guest directories, or detailed guest information without operational automation.

The Bottom Line for Hotels: Who Wins?

Gastfreund | Hotelcore is best suited for properties that want a flexible, content-driven guest experience system aimed at reducing front desk workload and providing personalized digital information. Its focus on automation and personalization for resorts and boutique hotels makes it a good fit for those seeking to enhance guest messaging and upselling.

Runtriz excels in operational automation, communication, and revenue generation. With its extensive features, proven scalability, and high recent ratings, it’s the go-to for hotels that want to streamline check-in, increase guest engagement during stay, and maximize revenue through targeted services.

Ultimately, if recent reviews and active use are your priorities, Runtriz’s higher user satisfaction scores and feature set make it the clear choice. For hotels emphasizing content delivery and guest engagement, Gastfreund offers a compelling, modular solution—though it currently lacks the recent validation Runtriz enjoys.