Revinate (Ivy) vs. Quiq:
Welches ist das Richtige für Sie?

The Decision

Choosing the right guest messaging software is essential for elevating your hotel’s communication. Both Revinate (Ivy) and Quiq aim to streamline interactions—Revinate through AI-driven guest engagement, and Quiq through multi-channel messaging for direct customer support. While they serve different primary functions, understanding how each fits your hotel’s needs is key to making a smart investment.

Revinate’s Ivy is tailored specifically for hotels seeking automated, personalized communication that enhances guest satisfaction and operational efficiency. Quiq, on the other hand, is designed to improve customer service across multiple channels, suitable for hotels focusing on direct guest support via SMS, Facebook Messenger, and more.

So, which platform better aligns with your hotel’s goals: automating guest interactions or improving direct customer service? Let’s compare them across key factors to help you decide.

Is Revinate or Quiq Better for Hotels?

Revinate (Ivy) and Quiq tackle different hotel challenges—Revinate focuses on guest messaging to improve experience and revenue, while Quiq offers a broad customer messaging platform. Revinate’s AI-powered system automates guest engagement, handling up to 60% of inquiries, which can free up staff and boost guest satisfaction. Quiq excels in providing a versatile messaging environment across multiple channels, but it lacks specific hotel-centric features.

Revinate is more suited for properties aiming to automate guest communication and enhance operational efficiency. Quiq may be better if your hotel prioritizes real-time, multi-channel customer support beyond the property.

Do you want to automate guest interactions or handle direct customer inquiries more effectively? The answer will guide your choice.

Revinate vs Quiq: Which Should Your Hotel Choose?

If your hotel needs a dedicated guest messaging system that improves guest satisfaction through AI, go with Revinate. Its extensive feature set—including SMS, WhatsApp, automated replies, and guest history—makes it ideal for properties that want to automate routine communication, upsell opportunities, and guest personalization.

If your hotel needs a flexible, multi-channel messaging platform primarily for customer service, Quiq is the better option. It supports SMS, Facebook Messenger, Live Chat, and Kik, making it suitable for hotels that want to engage guests directly through their preferred communication channels, especially in support or sales contexts.

For properties seeking automation and guest-centric features, Revinate leads. For those needing a versatile customer messaging environment, Quiq is a compelling choice.

Is Revinate or Quiq Easier to Use?

Revinate scores a near-perfect 4.92 out of 5 for ease of use, reflecting its intuitive interface, quick onboarding, and positive staff adoption. Reviewers praise Ivy’s seamless integration with PMS systems like ChoiceADVANTAGE, and the platform’s speed in responding to guest inquiries makes daily operations smoother. Training staff is straightforward, with most achieving proficiency within days.

Quiq, however, does not have publicly available ratings for ease of use or recent reviews, which suggests less widespread hotel adoption or less specific feedback on usability. The lack of detailed user feedback indicates Revinate’s platform is more refined for hotel environments.

Edge: Revinate.

Which Has Better Features: Revinate or Quiq?

Revinate boasts 17 unique features designed specifically for hoteliers, including SMS text messaging, guest history, automated replies, chatbot booking, WhatsApp integration, message routing, and analytics dashboards. These features are tailored for automating and personalizing guest communication, with deep integrations into PMS systems.

Quiq offers no exclusive features listed in the available data, focusing instead on multi-channel messaging like SMS, Facebook Messenger, Live Chat, and Kik. It integrates with CRMs such as Oracle and Salesforce but lacks hotel-specific automation tools.

Revinate’s dedicated features for hotel guest engagement give it a clear edge in this comparison.

Edge: Revinate.

Which Has Better Customer Support: Revinate or Quiq?

Revinate’s support ratings are impressive, with a 4.88 out of 5, and recent reviews highlight their responsiveness and helpful staff. Reviewers mention that Ivy’s onboarding and ongoing support are smooth, and issues like billing are addressed effectively.

Quiq, lacking publicly available recent reviews, cannot be confidently compared on support quality. Its smaller customer base also suggests a less established support reputation.

Edge: Revinate.

Which Has More Integrations: Revinate or Quiq?

Revinate integrates with 98 verified partners, including major digital marketing, PMS, and analytics platforms, ensuring hotel-specific workflows are supported. Its open API allows customization and connection with existing hotel infrastructure.

Quiq’s integrations are limited to CRM systems like Oracle, Zendesk, and Salesforce, with no publicly listed hotel-specific partners. This limits its ability to connect with many property management or hotel operation tools.

Revinate holds a significant advantage here.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Revinate or Quiq?

Revinate’s reviews are recent and plentiful—33 reviews in the last six months—indicating strong ongoing user satisfaction. Hoteliers praise its ease of use, automation capabilities, and positive impact on guest experience, with an average rating of 4.82/5 and a 96% likelihood to recommend.

Quiq has no recent reviews or ratings, which diminishes confidence in its current hotel-user sentiment. Its lack of direct feedback makes it less reliable as a choice based on user satisfaction.

Edge: Revinate.

How Much Do Revinate and Quiq Cost?

Pricing details for Revinate are not publicly disclosed, but it offers a subscription-based model with no free trial. Its pricing likely reflects its hotel-focused features and integrations.

Quiq similarly does not publish specific prices, but as a SaaS platform without a free tier, costs vary based on channels and features selected.

Both platforms require direct contact for quotes, but Revinate’s proven ROI and feature set justify its likely premium pricing.

What Type of Hotel Should Use Revinate?

Hotels that should consider Revinate include:

• Properties prioritizing automated guest communication, especially those with high guest turnover.
• Resorts and boutique hotels looking to increase guest satisfaction scores.
• Hotels seeking to upsell services through personalized messaging.
• Hotels aiming to reduce front desk inquiries and improve operational efficiency.
• Brands that value deep integrations with PMS and digital marketing tools.

Not ideal if:

• Your hotel operates with minimal guest interaction or prefers manual communication.
• You need a general customer support platform instead of hotel-specific features.
• Your property is very small or seasonal, with low messaging volume.

What Type of Hotel Should Use Quiq?

Hotels suited for Quiq are:

• Larger hotels or chains that require multi-channel communication for pre- and post-stay engagement.
• Properties aiming to improve customer support via SMS, Facebook Messenger, or Live Chat.
• Hotels with existing CRM systems like Salesforce or Zendesk seeking integration.
• Hotels that want to reduce costs by replacing phone and email communication with messaging.

Not ideal if:

• You need deep hotel-specific automation or integrations.
• Your primary goal is automated guest messaging rather than customer support.
• Your hotel targets a niche segment not heavily reliant on digital messaging channels.

Revinate vs Quiq: The Bottom Line for Hotels

Revinate’s Ivy is a dedicated, hotel-centric AI messaging platform that automates guest communication, increases satisfaction, and integrates deeply with existing property systems. Its extensive feature set, high user ratings, and recent reviews make it the leader for hoteliers seeking automation that directly enhances the guest experience.

Quiq offers a versatile, multi-channel messaging environment suited for hotels emphasizing customer support across SMS, Messenger, and other platforms. However, the lack of recent hotel-specific reviews and integrations limits its appeal for hotels seeking dedicated guest engagement tools.

For most hoteliers, especially those aiming to automate and personalize guest communication, Revinate’s proven track record makes it the preferred choice. Quiq may serve well in support-heavy environments or for hotels already aligned with its channels and CRM integrations but is less suited for focused guest messaging.

In conclusion, if your hotel values automation, guest satisfaction, and deep integrations, Revinate stands out as the more reliable, well-reviewed option. Choose Quiq if your primary need is multi-channel customer support across various messaging platforms, and your hotel has the infrastructure to support it.