How Oakwood Premier Melbourne Cut Proposal Turnaround to 15 Minutes

A five-star hotel with 392 rooms was still building event proposals from scratch, by hand, every single time. Oakwood Premier Melbourne transitioned to iVvy and reduced the booking time to 15 minutes.

How Boulder Falls Inn Grew Event Revenue by 43% in 8 Months

Boulder Falls Inn switched from an outdated legacy system to iVvy and grew event space revenue by 43% in eight months. The team also cut 15 hours a week off their workload. Here's how better reporting and a more flexible platform got them there.

More revenue, less time at the desk: what a Guest App changes in daily hotel operations

MADRIGALE, a family-run 4-star superior hotel above Lake Garda, launched the Gastfreund Guest App under its own name as "MAD Vibes", available in the App Store and Google Play. Guests open it before arrival and use it throughout the stay: 12,862 accesses a month, 87 hours of front-desk time saved and 554 printouts avoided.

Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

56 hours less front-desk work per month: how HOLZLEITEN digitised check-in, billing and check-out

HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Running a multi-property hotel group in one of Europe’s most visited island destinations means guest communication never really stops. From the moment someone considers a booking to the final moments of their stay, there are questions to answer, services to promote, and experiences to deliver across every touchpoint. For AX Hotels, keeping up with that demand while giving its front office and reservations teams the space to focus on genuine hospitality was the core challenge. The group needed a way to handle high volumes of routine enquiries quickly and accurately, support guests throughout their entire stay, and turn those interactions into real commercial outcomes, including direct bookings and add-on purchases.

How Lerch Genusswelten Cut OTA Revenue by €500K and Added €738K in Direct Bookings with Smart Host

Actabls KI-gestützte Erkenntnisse reduzierten den Anteil der Überstunden an den Arbeitsstunden in über 100 Hotels um 13 %.

Launched in June 2026, AI Insights for Hotel Effectiveness delivers daily labor intelligence that catches issues before they hit the P&L, protecting margins and the on-property teams powering them.

Aromar Hotels & Restaurants wählt Cloudbeds für die nächste Wachstums- und Modernisierungsphase

Costa Brava hotel group invests in a more connected technology foundation, combining innovation and operational modernization with a people-first approach to hospitality.

WebRezPro kooperiert mit Pulse, um KI-gestützte Gästebindung für unabhängige Hotels bereitzustellen.

Joint solution connects PMS data from WebRezPro to Pulse's AI tools, automatically powering personalized guest experiences and revenue growth.

Lighthouse stellt Ernest Crews vor, um Hotel-Vertriebsteams innerhalb von nur 30 Tagen mit KI auszustatten.

Forward-deployed Crews build the custom skills, connectors, and automations that tailor Lighthouse’s AI teammate, Ernest, to how each hotel organization works

Chatrium Residence Riverside Bangkok setzt neue Maßstäbe für luxuriöse Langzeitaufenthalte mit Shiji Daylight PMS

Cloud-based transformation and specialized apartment functionality elevate resident experiences and operational excellence

ExplorUS vereint sechs Systeme auf einer einzigen Plattform zur Verwaltung von Hotels, Restaurants, Einzelhandelsgeschäften, Campingplätzen und Yachthäfen in 30 Parks landesweit.

The coast-to-coast park hospitality operator will unify 30 properties on Cloudbeds to strengthen portfolio reporting, commercial performance and guest engagement.

Absolute Hotel Services unifies guest acquisition, direct bookings and performance analytics with SiteMinder’s platform

Absolute Hotel Services is a hospitality management group with a portfolio spanning hotels, resorts and serviced residences across the Asia-Pacific region. Known for its commitment to operational discipline and consistent guest experiences, the group supports independent owners and branded properties alike with a full suite of management, sales and distribution services. We spoke with Sunicha Pujchatam, Revenue and Distribution Manager, and her team about online distribution, channel performance and direct booking strategy across the group’s properties.

Wyndham Garden Phuket Kamala setzt Shijis Infrasys POS in 3 Restaurants des Resorts ein

The beachfront resort goes live with a cloud-based POS platform to support connected food and beverage service and operational efficiency