Crave Mobile Platform (acq by HCN) vs. Enola Labs:
¿Cuál es el adecuado para ti?

The Decision

Choosing between Crave Mobile Platform and Enola Labs comes down to understanding what each product is designed for and how they align with your hotel’s needs. Crave offers a ready-to-use, comprehensive guest app focused on service automation and engagement, while Enola Labs functions as a custom software developer creating tailored digital solutions. Do you want an established platform with proven hospitality integrations, or a bespoke app built specifically for your hotel?

Crave’s extensive feature set, proven track record, and high review count make it the more reliable choice for hotels seeking a ready-made guest app. Enola Labs, however, may be suitable if your hotel requires a highly customized digital solution integrated into broader business systems. Which approach best suits your hotel’s goals?

Quick Verdict: Crave Mobile Platform vs Enola Labs

Crave Mobile Platform has a significant advantage with its 48 reviews, a 4.75/5 overall rating, and recent positive feedback, making it the more dependable choice. Enola Labs, with no reviews and no established hospitality features, is less proven in this space. For most hotels, Crave’s proven performance and extensive integrations make it the clear leader.

If your hotel needs an out-of-the-box, easy-to-implement guest app with high user satisfaction, go with Crave. If you require a completely bespoke digital solution designed from scratch, Enola Labs may be worth exploring, but be prepared for longer development timelines and less immediate proven results.

Is Crave or Enola Labs Easier to Use?

Crave excels with a 4.61/5 ease of use rating, backed by positive reviews praising its intuitive interface and quick deployment. Hoteliers highlight its user-friendly guest interface, straightforward setup, and smooth staff onboarding, with many mentioning their teams adopted it rapidly.

Enola Labs, in contrast, has no publicly available reviews or user ratings, making it impossible to assess its usability. The absence of customer feedback indicates it may not yet have a proven track record in hospitality environments.

Edge: Crave.

Which Has Better Features: Crave or Enola Labs?

Crave offers 25 distinct features tailored specifically for hotel guest engagement, including web-based access, multi-lingual support, room service ordering, payments, QR codes, contactless options, local recommendations, in-venue ordering, and POS integrations. These features are designed to streamline guest interactions and operational workflows directly within the hospitality context.

Enola Labs, by comparison, provides no pre-built features or hospitality-specific functionalities, as its core focus is custom software development across industries. While adaptable, it requires development from scratch, which can be time-consuming and costly.

Edge: Crave.

Which Has Better Customer Support: Crave or Enola Labs?

Crave scores a 4.79/5 rating for customer support, with reviewers praising its quick response times and proactive service. Hoteliers often describe Crave’s customer service as exceptional, citing 24/7 support and effective resolution of issues, which significantly reduces operational disruptions.

Enola Labs has no publicly available support ratings or reviews, leaving its support quality unverified. Since the company primarily serves clients through custom development, support depends heavily on individual project terms rather than ongoing hospitality-specific service.

Edge: Crave.

Which Has More Integrations: Crave or Enola Labs?

Crave is verified to have 17 integration partners, including notable names like Interel, Book4Time, Quore, Oracle Hospitality, and InfoGenesis. Its integration capabilities enable it to connect seamlessly with various PMS, POS, and management systems, facilitating smooth hotel operations.

Enola Labs has zero verified integrations in the hospitality sector, as it is a custom development firm. Its solutions require bespoke integration work, which may extend timelines and increase costs.

Edge: Crave.

Which Do Hoteliers Rate Higher: Crave or Enola Labs?

Crave’s reviews, totaling 48 in the last six months, give it an average rating of 4.75/5 and a NPS score of 9.15/10, indicating high satisfaction. Hoteliers in diverse segments, especially luxury and branded hotels, praise its ease of use, support, and feature set.

Enola Labs has no reviews or ratings available, preventing any assessment of user satisfaction. Without proven hotel industry feedback, its reliability remains unverified.

Edge: Crave.

How Much Do Crave and Enola Labs Cost?

Crave’s pricing starts at a base fee of $400, with no mention of monthly fees, implementation charges, or freemium options. Its transparent pricing reflects its status as a ready-to-deploy platform with ongoing support.

Enola Labs does not publish pricing details, as it primarily offers custom development services. Costs vary depending on project scope, complexity, and client requirements, making it less predictable for hotel managers seeking straightforward pricing.

Edge: Crave.

What Type of Hotel Should Use Crave Mobile Platform?

• Hotels that want a proven, feature-rich guest app ready for quick deployment.
• Properties seeking to improve guest engagement and service automation.
• Hotels with moderate to high guest volumes that benefit from integrated payments and ordering.
• Hotels aiming to increase ancillary revenue through upselling and local recommendations.
• Hotels with existing tech systems that Crave can connect with via its integrations.

Not ideal if:

• Your hotel needs a highly customized digital solution beyond standard guest engagement.
• You have minimal tech infrastructure or prefer a purely bespoke approach.

What Type of Hotel Should Use Enola Labs?

• Hotels or brands that require a unique, tailored digital experience not available off-the-shelf.
• Hotels with complex operational needs needing custom integrations into broader enterprise systems.
• Hotels willing to invest time and budget into software development for specific workflows.
• Hotels looking for a partner to develop enterprise applications beyond guest-facing solutions.

Not ideal if:

• You need a ready-made, proven guest app with minimal setup.
• You prefer quick implementation and immediate results.
• Your hotel does not have the capacity or desire for a custom development project.

The Bottom Line for Hotels

Crave Mobile Platform is a mature, feature-rich guest app solution with an established reputation, extensive integrations, and high customer satisfaction. For hotels seeking a reliable, high-performing guest engagement platform, it offers proven results and strong support, making it the better choice for most properties.

Enola Labs, on the other hand, provides custom development services suited for hotels with highly specific needs that off-the-shelf solutions cannot address. While it offers flexibility and tailored solutions, it lacks the validation, ease of use, and proven track record necessary for most hotels looking for immediate, reliable guest app deployment.

If your hotel prioritizes proven performance, a broad feature set, and quick implementation, Crave is the clear winner. If your property demands a bespoke digital experience and you’re prepared for a longer, more involved development process, Enola Labs could be appropriate—but with less certainty about results.