Media One Hotel uses Hoteza’s solutions to let guests access services through the mobile app or in-room TV without calling reception. Guests can unlock rooms with a mobile key, order food, browse multilingual menus, and request amenities like water or towels. All requests are routed directly through MessageBox to the appropriate department, reducing operator calls and allowing staff to focus more on service. At the same time, the hotel benefits from precise tracking of requests and better visibility into daily operations.

Reduce Call Volumes: Guests often called the reception for simple requests such as water, towels, or dining orders. The hotel wanted to digitize these processes to lower the operator workload and free up staff.

Unify Communication: Fragmented requests across multiple channels slowed service. Media One Hotel sought a single platform to centralize interactions and route them directly to the right department.

Modernize Guest Journey: With rising demand for contactless, multilingual, and eco-friendly services, the hotel aimed to introduce mobile keys, digital menus, and paperless solutions without losing the human touch.