chatlyn

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chatlyn

Unranked in Guest Messaging Software

Grow bookings and wow guests with AI where they really are.

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What is chatlyn?

Founded in 2023 | Headquarters in Vienna (Austria) | 23 employees
Chatlyn is a communication management platform specifically designed for the hospitality industry. By integrating messaging apps, booking systems, and hotel teams in one seamless place, Chatlyn facilitates streamlined operations and improved guest interactions. Powered by AI, it understands and responds to guest needs, allowing hotels, resorts, and travel providers to automate repetitive tasks, personalize important interactions, and accelerate response times. This leads to happier guests and more efficient teams, ultimately boosting revenue while enabling staff to focus on meaningful guest experiences.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of chatlyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by chatlyn

FAQs

Capabilities

24/7 AI Virtual Concierge

Unified Omnichannel Inbox

Automated Guest Journey Messaging

WhatsApp Broadcast Promotions

AI‑Powered Review & Feedback Tools

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Available Add-ons & Modules

Website Livechat

Hotel Chatbots

INCLUDED

INCLUDED

PREMIUM ADD-ON

Post-stay feedback

Guest Survey Software
Deliver personalized experiences automatically, ensuring a seamless journey from start to finish.

INCLUDED

Reservations Bot

Direct Booking Tools
Boost reservations with our AI-powered webchat. Guests often have questions before booking—our AI Chatbot handles them 24/7 in any language, providing instant answers with your information. Easily integrated into your website, it engages guests effortlessly, driving higher conversions while you focus on delivering great service.

INCLUDED

Review Reply Automation

Reputation Management
Utilize AI Assistants to swiftly respond to online reviews and client feedback. These assistants can summarize, improve, and suggest responses, drastically reducing the time spent crafting individual replies. This feature is especially useful for managing responses across various review platforms and social media channels.

INCLUDED

chatlyn Reviews Summary

Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, chatlyn is the #13 most trending product in the Guest Messaging Software category (out of 74) and the #640 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

chatlyn’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

chatlyn Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Success Stories

3

References

5

Featured Customers

Chatlyn Case Studies

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Chatlyn Reviews

Hotelier Rating

Excellent
0
Very Good
0
Average
0
Poor
0
Terrible
0

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It looks like chatlyn is not recommended by any hotels

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Expert Q&A and Partner Recommendations

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chatlyn Integrations

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Support

Unverified

chatlyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
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2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

0%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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