Popular in Operations
Popular in Revenue Management
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Popular in Guest Experience
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
chatlyn
0.0 (0 REVIEWS)
Unranked in Guest Messaging Software
Grow bookings and wow guests with AI where they really are.
Not yet recommended by any hotels
St. Regis, Intercontinental, La Quinta use chatlyn
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of chatlyn products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
chatlyn Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
chatlyn Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by chatlyn
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Chatlyn's Provided Description:
"At chatlyn, we’re rethinking how communication works in hospitality. Our platform connects messaging apps, booking systems, and hotel teams in one seamless place, powered by AI that actually understands guest needs. We help hotels, resorts, and travel providers automate the repetitive, personalize the important, and respond faster across every channel. The result? Happier guests, more efficient teams, and higher revenue. Hospitality is still a people business, we’re just giving teams the right tools to focus on what really matters."
Capabilities
24/7 AI Virtual Concierge
Unified Omnichannel Inbox
Automated Guest Journey Messaging
WhatsApp Broadcast Promotions
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Available Add-ons & Modules
Post-stay feedback
Guest Survey SoftwareReservations Bot
Direct Booking ToolsReview Reply Automation
Reputation ManagementRecommended by
Achievements
This vendor's trending score is rising, chatlyn is the #13 most trending product in the Guest Messaging Software category (out of 74) and the #640 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn morechatlyn’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Chatlyn Case Studies
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References
"It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer! Our goal was to implement the AI in the near future … the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram."
"It was super easy to setup, just connecting our profile and we were sending WhatsApp Newsletters to all arriving guests about benefits and upsell offer! Our goal was to implement the AI in the near future but our chatlyn consultant did the whole AI setup within 2 minutes. We just uploaded our guest directory and some pages from our website and the AI was immediately answering perfectly fine on all messenger channels including even WhatsApp or Instagram."
"The synergy of chatlyn with HubSpot, Slack, and especially the integration via Zapier has been transformative for SkiYodl. It has empowered us to automate and personalize our customer communications like never before, dramatically enhancing our lead capture and booking confirmation capabilities. This technological advancement has fortified our commitment to delivering unparalleled customer‑centric booking experiences in the ski industry."
Featured Customers
Hotelier Rating
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It looks like chatlyn is not recommended by any hotels
Check out the top 10 most recommended chatlyn alternativesExpert Q&A and Partner Recommendations
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Oracle Hospitality
92% recommended by 596 hotels |
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Mews
91% recommended by 583 hotels |
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apaleo GmbH
99% recommended by 17 hotels |
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chatlyn has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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