We’ve surveyed 2421 hoteliers across more than 76 countries to understand which are the best Guest Messaging Software vendors, along with everything you need to know in order to buy the right Guest Messaging Software for your hotel (including our 2023 Guest Messaging Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
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100 Ht Score
2023 WINNER
99 Ht Score
2023 FINALIST
98 Ht Score
2023 FINALIST
98 Ht Score
95 Ht Score
88 Ht Score
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2023 WINNER
Asksuite’s Guest Messaging Software product suite also includes:
97 Ht Score
2023 FINALIST
Quicktext’s Guest Messaging Software product suite also includes:
100 Ht Score
2023 WINNER
STAY’s Guest Messaging Software product suite also includes:
99 Ht Score
2023 FINALIST
Duve’s Guest Messaging Software product suite also includes:
99 Ht Score
2023 FINALIST
Duve’s Guest Messaging Software product suite also includes:
74 Ht Score
DigitalGuest’s Guest Messaging Software product suite also includes:
81 Ht Score
BookingWhizz’s Guest Messaging Software product suite also includes:
16 Ht Score
MP-Network’s Guest Messaging Software product suite also includes:
40 Ht Score
HelloShift’s Guest Messaging Software product suite also includes:
29 Ht Score
Sabre’s Guest Messaging Software product suite also includes:
98 Ht Score
2023 FINALIST
TrustYou’s Guest Messaging Software product suite also includes:
92 Ht Score
ResNexus’s Guest Messaging Software product suite also includes:
83 Ht Score
Dgstay’s Guest Messaging Software product suite also includes:
100 Ht Score
2023 WINNER
Goki’s Guest Messaging Software product suite also includes:
79 Ht Score
HKeeper’s Guest Messaging Software product suite also includes:
90 Ht Score
ResNexus’s Guest Messaging Software product suite also includes:
75 Ht Score
VenueLytics’s Guest Messaging Software product suite also includes:
97 Ht Score
2023 FINALIST
TrustYou’s Guest Messaging Software product suite also includes:
98 Ht Score
2023 FINALIST
Duve’s Guest Messaging Software product suite also includes:
90 Ht Score
2023 FINALIST
Eleanor’s Guest Messaging Software product suite also includes:
Guest Messaging Software (GMS) is a software platform that enables hotels to engage with their guests through various messaging apps such as Facebook Messenger, WhatsApp, WeChat, Apple, and Android in real-time. The test messaging software allows hotels to send transactional messages, reply to guests, and manage customer support (guest requests). With an aggregate text messaging platform, hotels can increase guest engagement, boost customer service scores, and receive key insights to guests’ sentiment. The latest messaging platforms embrace social commerce through emojis, gifs, and even video calls facilitations via instant messaging. The more channels the GMS provides, the more chats your hotel can have in aggregate (e.g. SMS, Email, Live Chat, Messenger, & more). That being said, the channels your hotel needs are dependent on your guests and your country.
Pricing varies when it comes to guest messaging software depending on hotel size, # of properties you are installing, integrations and several other variables. To maximize ROI on hotel guest messaging services teams generally need training that helps them learn the ins and outs of the functionality. Monthly fees range from $1-4/month.
Training and implementation is a no-stress experience. As a cloud-based program with no software to download, training can be completed in as little as 30 minutes. The interface and design should be simple, interactive, and appealing to staff. The best companies offer free trials to allow hoteliers to experience product quality prior to purchase. With messaging, your strategy needs to be (i) consistent use (ii) analytical review (iii) adjust approach & improve guest experience. The more you utilize messaging, the more ROI for your operations and hotel. No matter how good or bad the messaging platform is, if your team is not hands-on with it your hotel will not benefit.
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