10 Best Guest Messaging Software Tools for Hotels 2023

Hotel Tech Report | Last updated
64 PRODUCTS REVIEWED
2421 HOTELIERS SURVEYED
Get recommendation Image
FREE TOOL
Let us find the right Guest Messaging Software for you
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.

We’ve surveyed 2421 hoteliers across more than 76 countries to understand which are the best Guest Messaging Software vendors, along with everything you need to know in order to buy the right Guest Messaging Software for your hotel (including our 2023 Guest Messaging Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).

Guest Messaging Software Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

SORT BY

No matching results


No matching results


Scanning global dataset to personalize your results
Sort by
  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Whistle
4.8 (337 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2023 WINNER
Hoteliers voted Whistle as the #1 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn more
Whistle the #1 contactless hotel solution and trusted by 10,000+ hoteliers worldwide
View Profile
Duve
4.8 (236 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn more
The most advanced guest communication software with direct, automated, and broadcast messaging via WhatsApp, SMS, Chat, or email
View Profile
ALICE
4.6 (339 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
third logo finalist 2023 FINALIST
Hoteliers voted ALICE as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn more
More Communication, Less Confusion
View Profile
Easyway
4.8 (275 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Contactless communication with your guests
View Profile
Canary Technologies
4.9 (103 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Easily communicate with hotel guests at scale
View Profile
Monscierge
4.8 (275 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
View Profile
Akia
4.9 (115 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Streamline contactless operations and improve guest satisfaction with Akia.
View Profile
HiJiffy
4.6 (63 reviews)
Ht score logo 87 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer experience.
View Profile
Bookboost AB
4.9 (75 reviews)
Ht score logo 82 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Get a useful overview of all your communications
View Profile
TrustYou
4.3 (56 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
Guest feedback and messaging solutions to enhance the onsite guest experience.
View Profile
PRODUCT BUNDLES
These Product Suites Also Contain Guest Messaging Software
Other solutions that offer an integrated guest messaging software add-on module with their core product offering
Asksuite
4.9 (417 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2023 WINNER
Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2023 HotelTechAwards
Learn more

or read reviews

Asksuite’s Guest Messaging Software product suite also includes:

Quicktext
4.7 (342 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Quicktext as the #2 Hotel Chatbots provider in the 2023 HotelTechAwards
Learn more

or read reviews

Quicktext’s Guest Messaging Software product suite also includes:

Book Me Bob
4.7 (80 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Book Me Bob’s Guest Messaging Software product suite also includes:

RateGain’s Guest Messaging Software product suite also includes:

View more (2)
View less
STAY
4.8 (221 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2023 WINNER
Hoteliers voted STAY as the #1 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn more

or read reviews

Duve
4.7 (202 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Hotel Guest Apps provider in the 2023 HotelTechAwards
Learn more

or read reviews

Duve’s Guest Messaging Software product suite also includes:

Guest Service’s Guest Messaging Software product suite also includes:

Operto Guest Technologies’s Guest Messaging Software product suite also includes:

View more (2)
View less
Duve
4.7 (130 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Upselling Software provider in the 2023 HotelTechAwards
Learn more

or read reviews

DigitalGuest
4.9 (17 reviews)
Ht score logo 74 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

DigitalGuest’s Guest Messaging Software product suite also includes:

BookingWhizz
4.8 (30 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

MP-Network
4.7 (15 reviews)
Ht score logo 16 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

MP-Network’s Guest Messaging Software product suite also includes:

HelloShift
4.6 (184 reviews)
Ht score logo 40 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

HelloShift’s Guest Messaging Software product suite also includes:

Sabre
4.9 (30 reviews)
Ht score logo 29 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

TrustYou
4.4 (234 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted TrustYou as the #2 Reputation Management provider in the 2023 HotelTechAwards
Learn more

or read reviews

TrustYou’s Guest Messaging Software product suite also includes:

ResNexus
4.8 (197 reviews)
Ht score logo 92 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

ResNexus’s Guest Messaging Software product suite also includes:

Dgstay
5.0 (13 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Dgstay’s Guest Messaging Software product suite also includes:

Goki
4.7 (94 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2023 WINNER
Hoteliers voted Goki as the #1 Mobile Key & Keyless Entry provider in the 2023 HotelTechAwards
Learn more

or read reviews

Goki’s Guest Messaging Software product suite also includes:

HKeeper
4.8 (25 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

HKeeper’s Guest Messaging Software product suite also includes:

ResNexus
4.8 (204 reviews)
Ht score logo 90 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

ResNexus’s Guest Messaging Software product suite also includes:

VenueLytics
4.9 (13 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

VenueLytics’s Guest Messaging Software product suite also includes:

TrustYou
4.4 (241 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted TrustYou as the #2 Guest Surveys & Feedback provider in the 2023 HotelTechAwards
Learn more

or read reviews

TrustYou’s Guest Messaging Software product suite also includes:

Duve
4.8 (234 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2023 HotelTechAwards
Learn more

or read reviews

Duve’s Guest Messaging Software product suite also includes:

Eleanor
4.9 (75 reviews)
Ht score logo 90 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2023 HotelTechAwards
Learn more

or read reviews

Eleanor’s Guest Messaging Software product suite also includes:

OVERVIEW
What is Guest Messaging Software
Looking to implement guest messaging software to help your hotel staff communicate more effectively with guests? Not only is guest messaging a great tool to improve communication with your guests and provide better service, but it also helps collect more reviews to improve your hotel’s online reputation, upsell services to drive ancillary revenue, reduce lines and wait times for guests and save hours a week with templated and automated replies to repetitive questions.
Finding the right Guest Messaging Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Guest Messaging Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2023 Guest Messaging Software Guide)
BENEFITS
How can guest messaging software improve profitability and efficiency?

Guest Messaging Software (GMS) is a software platform that enables hotels to engage with their guests through various messaging apps such as Facebook Messenger, WhatsApp, WeChat, Apple, and Android in real-time. The test messaging software allows hotels to send transactional messages, reply to guests, and manage customer support (guest requests). With an aggregate text messaging platform, hotels can increase guest engagement, boost customer service scores, and receive key insights to guests’ sentiment.  The latest messaging platforms embrace social commerce through emojis, gifs, and even video calls facilitations via instant messaging.  The more channels the GMS provides, the more chats your hotel can have in aggregate (e.g. SMS, Email, Live Chat, Messenger, & more). That being said, the channels your hotel needs are dependent on your guests and your country.

  1. Improved team communication: Messaging doesn’t have to be only for your guests. Keep in touch with your team, dispatch tasks, or post daily bulletins all with team messaging. A reduction in overall call and radio volume, plus the ability to reply to multiple guests at once creates greater efficiency.
  2. Increased operational insight: Your guests are communicating key information about your hotel all day long. Messaging is able to capture and relay this information back to you, along with sentiment and other analyses applied to it.
  3. Boost guest engagement and satisfaction: Fill the customer service whitespace with messaging, and communicate with guests who would have otherwise avoided your staff. Proactively engage with guests to promote customer service and enhance their experience, resulting in improved scores.
FEATURES
What are the most important features of guest messaging software?
  • Multi-Channel Guest Messaging: Allowing guests to communicate via their preferred messaging channels (e.g. SMS, Messenger, Email, and more.) 
  • Analytics & Reporting: Text and Sentiment analysis & reports for operators. 
  • Ease of Use: User-friendly interface for staff effectiveness and efficiency. 
  • Automation: Reduce workload of hotel agents, and provide a better experience for the guest. Integrations Connect with your existing systems to sync and organize your data.  Chatbots enable chat apps to efficiently answer common customer experience questions without the need for human intervention.  More complex guest requests typically get routed to customer experience representatives.
  • Team Messaging & Dispatching: Streamline internal communications via messaging, eliminating radios.
  • Integrations: Messaging platforms must connect to key hotel software like property management systems and CRMs via API.
  • Website live chat: Increase the conversion rate of your hotel website by increasing customer satisfaction even before prospects book at your hotel.  Answer key questions instantly to help guests make faster decisions.
PRICING
What is the typical pricing for guest messaging software?

Pricing varies when it comes to guest messaging software depending on hotel size, # of properties you are installing, integrations and several other variables.  To maximize ROI on hotel guest messaging services teams generally need training that helps them learn the ins and outs of the functionality.  Monthly fees range from $1-4/month.

IMPLEMENTATION
How long does it usually take for a hotel to implement new guest messaging software?

Training and implementation is a no-stress experience. As a cloud-based program with no software to download, training can be completed in as little as 30 minutes. The interface and design should be simple, interactive, and appealing to staff. The best companies offer free trials to allow hoteliers to experience product quality prior to purchase. With messaging, your strategy needs to be (i) consistent use (ii) analytical review (iii) adjust approach & improve guest experience. The more you utilize messaging, the more ROI for your operations and hotel. No matter how good or bad the messaging platform is, if your team is not hands-on with it your hotel will not benefit.

FAQs
Hoteliers Also Ask
For hotels that want to improve TripAdvisor reviews, a TripAdvisor integration means a significant increase the volume of positive TripAdvisor reviews. SMS has a 90% read-rate within 3-minutes. For prospective guests, the two most important metrics are recency (42%) and quantity (30%) of reviews. A hotel ranked #1 on TripAdvisor earns 56% more direct bookings each month compared to hotels ranked 40th in their respective city. Similarly, hotels looking to improve internal service and satisfaction scores can use guest messaging software to elevate the experience throughout the entire guest journey, pre-booking, before, during, and post-stay. Use SMS Surveys to gauge guest satisfaction and address any concerns. Hotels see up to a 14% increase in service scores within the first 3 months. On average, 3% of Survey Responses will result in Service Recovery Opportunities for the hotel. Guest messaging can also benefit hotels looking to improve staff productivity and streamline operations (e.g. decreased call volume, multitasking conversations, quicker task dispatching, and more). Save time and money by ditching radios. Lower call volume during peak hours. Answer multiple inquiries at once.
category-buyers-guide

Keep up with the latest hotel tech tips, trends and insights with HTR’s monthly newsletter, theRewind

Join 50,237 executives from top brands like Accor, Marriott, Viceroy, Shangri-La, Rosewood, Expedia and AirBnB and get the latest innovations and insights delivered to your inbox once a month.

Transparency is our policy. Learn how it impacts everything we do.

Mission
Our mission is to speed up pace of innovation and adoption of technology in the global hotel industry to make it one of the most digitally savvy and efficient industries on the planet.
Vision
Our vision is to make Hotel Tech Report the starting point for every tech stack decision within the global hotel industry from small B&Bs to major chains.

We sell different types of products and services to technology companies to help them educate buyers, build their brand and grow their install base. These services are usually sold through bundled membership packages but are also sold a la carte and include: sponsored content, advertising, lead generation and marketing campaigns. While members do receieve many benefits to help improve their presence ranging from enhanced premium profiles to review collection services—membership status and sponsorship do not influence the HT Score ranking methodology in any way.

To learn more about our marketing services, visit our partner site

We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

Core Hotel Tech Report content is never influenced by vendors and sponsored content is always clearly designated as such. Our team will only write sponsored content about products that we have either (1) demoed (2) gathered extensive user research on or (3) used ourselves.

To further protect the integrity of our editorial content, we keep a strict separation between our sales teams and authors to remove any pressure or influence on our analyses and research.

HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.