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We’ve surveyed 2214 hoteliers across more than 77 countries to understand which are the best Guest Messaging Software vendors, along with everything you need to know in order to buy the right Guest Messaging Software for your hotel (including our 2023 Guest Messaging Software Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).

Guest Messaging Software Vendor Shortlist
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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Duve
4.8 (242 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2023 HotelTechAwards
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The most advanced guest communication software with direct, automated, and broadcast messaging via WhatsApp, SMS, Chat, or email
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Canary Technologies
4.8 (149 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Easily communicate with hotel guests at scale
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Easyway
4.8 (261 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digital guest communication
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Actabl
4.6 (337 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2023 FINALIST
Hoteliers voted Actabl as the #3 Guest Messaging Software provider in the 2023 HotelTechAwards
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More Communication, Less Confusion
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HiJiffy
4.6 (80 reviews)
Ht score logo 91 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The #1 Guest Communications Hub to boost revenue, tackle staff shortage and improve the customer experience.
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Monscierge
4.8 (275 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Communicate with guests before, during or after their stay to increase and help drive guest satisfaction.
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Akia
4.9 (117 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Streamline contactless operations and improve guest satisfaction with Akia.
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Smart Host GmbH
4.7 (52 reviews)
Ht score logo 86 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Intelligent messaging with Smart Host
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Bookboost AB
4.9 (80 reviews)
Ht score logo 84 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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The only inbox you will ever need
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TrustYou
4.3 (56 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Guest feedback and messaging solutions to enhance the onsite guest experience.
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PRODUCT BUNDLES
These Product Suites Also Contain Guest Messaging Software
Other solutions that offer an integrated guest messaging software add-on module with their core product offering
Cloudbeds
4.5 (918 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted Cloudbeds as the #1 Hotel Management Software provider in the 2023 HotelTechAwards
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or read reviews

Cloudbeds’s Guest Messaging Software product suite also includes:

Little Hotelier
4.4 (691 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2023 HotelTechAwards
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or read reviews

Little Hotelier’s Guest Messaging Software product suite also includes:

ResNexus
4.8 (207 reviews)
Ht score logo 91 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ResNexus’s Guest Messaging Software product suite also includes:

Shiji Enterprise Platform’s Guest Messaging Software product suite also includes:

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Duve
4.7 (204 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Hotel Guest Apps provider in the 2023 HotelTechAwards
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Duve’s Guest Messaging Software product suite also includes:

STAY
4.8 (214 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted STAY as the #1 Hotel Guest Apps provider in the 2023 HotelTechAwards
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Guest Service’s Guest Messaging Software product suite also includes:

Operto Guest Technologies’s Guest Messaging Software product suite also includes:

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BookingWhizz
4.8 (30 reviews)
Ht score logo 77 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

MP-Network
4.7 (15 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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MP-Network’s Guest Messaging Software product suite also includes:

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Asksuite
4.9 (493 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2023 HotelTechAwards
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Asksuite’s Guest Messaging Software product suite also includes:

Quicktext
4.7 (328 reviews)
Ht score logo 96 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted Quicktext as the #2 Hotel Chatbots provider in the 2023 HotelTechAwards
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Quicktext’s Guest Messaging Software product suite also includes:

Book Me Bob
4.7 (80 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Book Me Bob’s Guest Messaging Software product suite also includes:

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Duve
4.7 (133 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Upselling Software provider in the 2023 HotelTechAwards
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or read reviews

DigitalGuest
4.9 (17 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

DigitalGuest’s Guest Messaging Software product suite also includes:

Cloudbeds
4.5 (830 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted Cloudbeds as the #1 Property Management Systems provider in the 2023 HotelTechAwards
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or read reviews

Cloudbeds’s Guest Messaging Software product suite also includes:

ResNexus
4.8 (201 reviews)
Ht score logo 92 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

ResNexus’s Guest Messaging Software product suite also includes:

Duve
4.8 (242 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Guest Messaging Software provider in the 2023 HotelTechAwards
Learn more

or read reviews

Duve’s Guest Messaging Software product suite also includes:

VenueLytics (acq. Sojern)
4.9 (13 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

VenueLytics (acq. Sojern)’s Guest Messaging Software product suite also includes:

Sabre
4.8 (34 reviews)
Ht score logo 74 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

HelloShift
4.6 (182 reviews)
Ht score logo 38 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

HelloShift’s Guest Messaging Software product suite also includes:

or read reviews

Jurny’s Guest Messaging Software product suite also includes:

GuestTouch, Inc’s Guest Messaging Software product suite also includes:

Dgstay
4.9 (19 reviews)
Ht score logo 0 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Dgstay’s Guest Messaging Software product suite also includes:

Goki
4.7 (99 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted Goki as the #1 Mobile Key & Keyless Entry provider in the 2023 HotelTechAwards
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Goki’s Guest Messaging Software product suite also includes:

HKeeper
4.8 (30 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

HKeeper’s Guest Messaging Software product suite also includes:

INTELITY
4.6 (60 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

INTELITY’s Guest Messaging Software product suite also includes:

Reguest
4.9 (25 reviews)
Ht score logo 76 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

Reguest’s Guest Messaging Software product suite also includes:

Duve
4.8 (235 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Duve as the #2 Contactless Check-in provider in the 2023 HotelTechAwards
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or read reviews

Duve’s Guest Messaging Software product suite also includes:

Eleanor
4.8 (98 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted Eleanor as the #2 Concierge Software provider in the 2023 HotelTechAwards
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Eleanor’s Guest Messaging Software product suite also includes:

Cloudbeds
4.5 (905 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Cloudbeds as the #2 Channel Managers provider in the 2023 HotelTechAwards
Learn more

or read reviews

Cloudbeds’s Guest Messaging Software product suite also includes:

OVERVIEW
What is Guest Messaging Software
Looking to implement guest messaging software to help your hotel staff communicate more effectively with guests? Not only is guest messaging a great tool to improve communication with your guests and provide better service, but it also helps collect more reviews to improve your hotel’s online reputation, upsell services to drive ancillary revenue, reduce lines and wait times for guests and save hours a week with templated and automated replies to repetitive questions.
Finding the right Guest Messaging Software solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Guest Messaging Software vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2023 Guest Messaging Software Guide)
BENEFITS
How can guest messaging software improve profitability and efficiency?

Guest Messaging Software (GMS) is a software platform that enables hotels to engage with their guests through various messaging apps such as Facebook Messenger, WhatsApp, WeChat, Apple, and Android in real-time. The test messaging software allows hotels to send transactional messages, reply to guests, and manage customer support (guest requests). With an aggregate text messaging platform, hotels can increase guest engagement, boost customer service scores, and receive key insights to guests’ sentiment.  The latest messaging platforms embrace social commerce through emojis, gifs, and even video calls facilitations via instant messaging.  The more channels the GMS provides, the more chats your hotel can have in aggregate (e.g. SMS, Email, Live Chat, Messenger, & more). That being said, the channels your hotel needs are dependent on your guests and your country.

  1. Improved team communication: Messaging doesn’t have to be only for your guests. Keep in touch with your team, dispatch tasks, or post daily bulletins all with team messaging. A reduction in overall call and radio volume, plus the ability to reply to multiple guests at once creates greater efficiency.
  2. Increased operational insight: Your guests are communicating key information about your hotel all day long. Messaging is able to capture and relay this information back to you, along with sentiment and other analyses applied to it.
  3. Boost guest engagement and satisfaction: Fill the customer service whitespace with messaging, and communicate with guests who would have otherwise avoided your staff. Proactively engage with guests to promote customer service and enhance their experience, resulting in improved scores.
FEATURES
What are the most important features of guest messaging software?
  • Multi-Channel Guest Messaging: Allowing guests to communicate via their preferred messaging channels (e.g. SMS, Messenger, Email, and more.) 
  • Analytics & Reporting: Text and Sentiment analysis & reports for operators. 
  • Ease of Use: User-friendly interface for staff effectiveness and efficiency. 
  • Automation: Reduce workload of hotel agents, and provide a better experience for the guest. Integrations Connect with your existing systems to sync and organize your data.  Chatbots enable chat apps to efficiently answer common customer experience questions without the need for human intervention.  More complex guest requests typically get routed to customer experience representatives.
  • Team Messaging & Dispatching: Streamline internal communications via messaging, eliminating radios.
  • Integrations: Messaging platforms must connect to key hotel software like property management systems and CRMs via API.
  • Website live chat: Increase the conversion rate of your hotel website by increasing customer satisfaction even before prospects book at your hotel.  Answer key questions instantly to help guests make faster decisions.
PRICING
What is the typical pricing for guest messaging software?

Pricing varies when it comes to guest messaging software depending on hotel size, # of properties you are installing, integrations and several other variables.  To maximize ROI on hotel guest messaging services teams generally need training that helps them learn the ins and outs of the functionality.  Monthly fees range from $1-4/month.

IMPLEMENTATION
How long does it usually take for a hotel to implement new guest messaging software?

Training and implementation is a no-stress experience. As a cloud-based program with no software to download, training can be completed in as little as 30 minutes. The interface and design should be simple, interactive, and appealing to staff. The best companies offer free trials to allow hoteliers to experience product quality prior to purchase. With messaging, your strategy needs to be (i) consistent use (ii) analytical review (iii) adjust approach & improve guest experience. The more you utilize messaging, the more ROI for your operations and hotel. No matter how good or bad the messaging platform is, if your team is not hands-on with it your hotel will not benefit.

FAQs
Hoteliers Also Ask
For hotels that want to improve TripAdvisor reviews, a TripAdvisor integration means a significant increase the volume of positive TripAdvisor reviews. SMS has a 90% read-rate within 3-minutes. For prospective guests, the two most important metrics are recency (42%) and quantity (30%) of reviews. A hotel ranked #1 on TripAdvisor earns 56% more direct bookings each month compared to hotels ranked 40th in their respective city. Similarly, hotels looking to improve internal service and satisfaction scores can use guest messaging software to elevate the experience throughout the entire guest journey, pre-booking, before, during, and post-stay. Use SMS Surveys to gauge guest satisfaction and address any concerns. Hotels see up to a 14% increase in service scores within the first 3 months. On average, 3% of Survey Responses will result in Service Recovery Opportunities for the hotel. Guest messaging can also benefit hotels looking to improve staff productivity and streamline operations (e.g. decreased call volume, multitasking conversations, quicker task dispatching, and more). Save time and money by ditching radios. Lower call volume during peak hours. Answer multiple inquiries at once.
Hotels need dedicated text messaging software for several reasons, leveraging the power of text messaging, SMS, and guest messaging to enhance the hotel guest experience, streamline operations, and maximize guest satisfaction. A comprehensive hotel text messaging solution can offer various functionalities and benefits, such as: Real-time communication: Text messaging provides instant and efficient communication between hoteliers and guests. With a messaging platform, hotels can engage in real-time conversations, allowing guests to ask questions, make requests, or resolve issues promptly. Automation and workflows: Messaging software enables automation of certain processes, such as pre-arrival notifications, check-in procedures, room service requests, and post-stay feedback. This automation helps save time and ensures consistent service delivery. Upselling opportunities: Through text messaging, hotels can effectively upsell their services and amenities. They can send personalized offers and promotions directly to guests, increasing the chances of generating additional revenue. Integration with existing systems: A good hotel messaging solution integrates with the hotel's Property Management System (PMS) and other systems. This integration enables seamless sharing of information, such as guest details, preferences, and notifications, between different hotel departments. Two-way communication: Text messaging software facilitates two-way communication, allowing guests to easily respond to messages, ask questions, or provide feedback. This interactive approach enables personalized service and ensures guest needs are met promptly. Internal communications: Messaging platforms are not limited to guest communication only. They also enhance internal communication among hotel staff members, including the front desk, concierge, and other teams. This improves collaboration, coordination, and overall efficiency. Templates and FAQs: Messaging software often provides pre-built message templates and FAQs, which hotel staff can use to quickly respond to common guest queries and requests. This helps streamline communication and ensures consistent and accurate responses. Multiple messaging apps: Hotel messaging software supports various messaging apps, such as WhatsApp, allowing guests to choose their preferred platform for communication. This flexibility accommodates guest preferences and convenience. Personalized service: Text messaging software enables hotels to deliver personalized service by accessing guest information and preferences from the PMS. This personalization creates a more tailored and memorable guest experience. Increased open rates: Text messages generally have higher open rates compared to emails, increasing the likelihood that guests will read and respond to important notifications, special offers, or guest requests. Post-stay feedback: Messaging platforms facilitate post-stay communication, enabling hotels to gather feedback and reviews from guests. This feedback is valuable for improving services, addressing issues, and maintaining guest satisfaction. Increased revenue: By utilizing effective guest messaging software, hotels can enhance the guest experience, increase upselling opportunities, and generate more revenue through personalized offers and promotions. Dedicated text messaging software for hotels offers a range of benefits, including improved guest communication, streamlined operations, enhanced guest satisfaction, and increased revenue. By leveraging the power of text messaging and integrating it with existing systems, hotels can provide personalized service, streamline workflows, and create memorable guest experiences in the dynamic hospitality industry.

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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

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