e-commerce manager

23 days ago

Verified

... understanding why, simply to "work around a workaround." The support, despite being paid, rarely provides concrete solutions. Almost every ...

Systemverwalter

24 days ago

Verified

... Support is primarily limited to an AI chatbot. More serious problems ...

Junior Product Manager

2 months ago

Verified

... Great user interface and easy to use altogether, but the service side is sometimes lacking ...

Quality Manager

2 months ago

Verified

... Guest journey is fast and easy. The system is also cloud base that allows remote assistance when needed any given time. ...

Projects

2 months ago

Verified

... on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and ...

Manager

2 months ago

Verified

... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...

CEO

2 months ago

Verified

... minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing ...

Service Owner

2 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we ...

Operations Manager

2 months ago

Verified

... issue on using it. Whole team love it. The online support call center function is user-friendly and efficient ...

Head of Lettings

2 months ago

Verified

... their product, the customer service is excellent. A special shout out for our account manager Long Voong. His communication ...

Administration Support

2 months ago

Verified

... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...

Hotelmanager

2 months ago

Verified

... great added value. Anyone can sell something, but the service afterwards is at least as important, if not the most ...

Owner

2 months ago

Verified

... We miss of direct contact with the support. ...

Sales Director

2 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

Co-Founder & CEO

3 months ago

Verified

Director of Commercial Strategy

3 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, ...

Director of Finance

3 months ago

Verified

... I like that almost every question I have can be answered via Mews University, and if I still need more assistance the support team is very helpful and quick to respond. ...

General Manager

3 months ago

Verified

... The system protection needs reassured and it would be more convenient to easy access to customer call service, like 24/7. ...

MD

3 months ago

Verified

... adapt, change, grow tech stack to best serve your customers. All users in our team love using mews and find it intuitive and easy to learn. Great customer servie and always growing. ...

Hotel Operations Manager

3 months ago

Verified

... Mews POS. It has a pool of knowledge which can be assigned to new joiners as part of their training which is quite ...

CEO

3 months ago

Verified

... of great suggestions already in the forum. Also the support is a bit slow sometimes, but I have experienced far worse. ...

General Manager

3 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out pretty frequently and are very often helpful and never a negative. ...

Bookkeeper

3 months ago

Verified

... Mews help needs more information. While the help articles are well written, the help in the PMS itself is too short. ...

GM

3 months ago

Verified

... Automatically increase rate plans based on occupancy percentage. Now you have to do this manually. With the restrictions, there should be one based on occupancy%. ...

Eigenaar

3 months ago

Verified

... lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. ...

ceo

3 months ago

Verified

... The strong points are the mews university that teaches new employees how to work with it in an efficient way. The countless connections. the urge to keep improving the product. ...

Receptie

3 months ago

Verified

... restrictions and in addition in some cases the limited specific feedback why a change, for example between room types, ...

Director of Digital Transformation

4 months ago

Verified

... failure handling, Great channel integrations including logs available when troubleshooting, Comprehensive marketPlace ...

Revenue Manager

4 months ago

Verified

... harnessing the power of advanced analytics and deploying targeted communication strategies, businesses can craft personalized ...

Revenue en Sales Manager

4 months ago

Verified

... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...

Product evolution and deployment manager

4 months ago

Verified

... Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

Revenue Manager

4 months ago

Verified

... Sometimes they change how certain functionalities work and they don't really give a heads up, this needs to be improved. ...

Hotelier

4 months ago

Verified

... still causes us headaches from time to time, and the third-party provider's support, which is only available in ...

Receptionist Manager

4 months ago

Verified

... explanations and steps provided are always clear and easy to follow making it easy to solve. ...

Expert Digital Hotel Processes & Customer Journey

4 months ago

Verified

... training portal. It’s so straightforward that our staff had almost no questions and combined with a short personal training ...

Front Office and Reservations Manager

4 months ago

Verified

... feel about it. In addition to all this, the support, community and knowledge base is extensive and constantly being refreshed and updat ...

General Manager

4 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...

Head of Revenue Distribution and Systems

4 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

Revenue Manager

4 months ago

Verified

... It is very straight forward and in case of making a mistake, most of the time in can be undone.The way the booking engine can be set up makes ...

Revenue manager

5 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

Hotel Manager

5 months ago

Verified

... Online help update. There are some online help processes that do not correspond to the updates. Access ...

Reservations Manager

5 months ago

Verified

... groups components. Some billing especially within Company would be helpful as well. An option to blind rates. ...

Head of Marketing

5 months ago

Verified

... answer is given. This is sometimes frustrating, for operationally critical problems. ...

Hotel DIrector

5 months ago

Verified

... Really friendly and complete PMS Really friendly, intuitive and complete PMS ...

Revenue Manager

5 months ago

Verified

... I have to say, you have to get used to it at the beginning, but working with Mews is really fun. The system is super intuitive and the Mews team is cool, they develop a lot together with the customer. ...

Manager

5 months ago

Verified

... labor shortages, where training new staff can be a significant challenge. I believe this could make MEWS even more ...

Sales Manager

5 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

General Manager

5 months ago

Verified

... has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! ...

Gastgeber

5 months ago

Verified

... Support: The support doesn't know enough about Mews. ...

Ownder

5 months ago

Verified

... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...

5 months ago

Verified

... with a very fast learning curve for the staff. Very good onboarding process and customer service. ...

GM - Blue Iris by Life House & Life House Nantucket

5 months ago

Verified

... Not sure. We are continuously discovering new features and functionalities on the platform. Any time I face a problem, I go to Mews help section and I can easily solve issues. ...

Direccion administracion

5 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

Director of Revenue

5 months ago

Verified

... without a tech background. It allows us to run lean teams and provide amazing levels of guest service. ...

Property Operations Manager

5 months ago

Verified

... PayMaster that can be open and closed daily for the storno made daily. A better use of the Deposits and the Products ...

DIRECTORA GENERAL

5 months ago

Verified

... improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering ...

Owner/Manager

6 months ago

Verified

... regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product ...

Owner

6 months ago

Verified

... Access to support. As the PMS is critical to operations we sometimes ...

Hotel Manager

6 months ago

Verified

... Constant innovation is a great plus for the mews platform; it has a great user experience and is focused on what really matters for our industry. ...

Hotel & Revenue Manager

6 months ago

Verified

... We are missing some opportunities regarding housekeeping and also with ...

directeur

6 months ago

Verified

... We received a good listening to our needs, the support is good, all this with respect. The Hotello team who followed it ticks the boxes! ...

Mr

6 months ago

Verified

... proactive approach in ensuring that any issues are resolved swiftly and that we are getting the most out of the ...

MARKETING

7 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

7 months ago

Verified

... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...

Owner

7 months ago

Verified

... are a brand new customer. They are set up with no human contact and refer you to help menus instead of solving ...

Revenue & Distribution

8 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

Assistant Manager

8 months ago

Verified

... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...

Owner

8 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

COO

8 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) ...

Front Office Manager

8 months ago

Verified

... deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - ...

Revenue Manager

8 months ago

Verified

... RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE ...

CEO & Co-Owner

8 months ago

Verified

... Integrated reporting that adds up sales over POS and directly ...

Head of technology

8 months ago

Verified

... the Mews team has been outstanding. Their customer service is responsive and knowledgeable, always ready to assist with any issues ...

Systems Manager

8 months ago

Verified

... Smooth operations on a modern foundation. ...

Sales Director

11 months ago

Verified

... flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with other ...

Owner

11 months ago

Verified

... The biggest room for imporvment would be in-app features so you didn't have to rely on integrations, would be great if it was an omni-platform ...

Hotel Manager

13 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. ...

Group Operations Manager

13 months ago

Verified

... is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS ...

Sr Technology Manager

14 months ago

Verified

... marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the ...

Head of guest services

14 months ago

Verified

... Increasing the response rate regarding some of our suggestions would be really helpful and suggestions of online trainings regarding different employee groups. ...

Front Office Manager

14 months ago

Verified

... Intuitive PMS, it is quite easy to learn how to handle it. Also, our CSM is great! Available for any question we may have. ...

Head of Innovation

14 months ago

Verified

... we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires consistency, hard work, great attitude, disruptive ideas and of course professional ...

CEO

14 months ago

Verified

... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...

revenue manager

14 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

Operations Director

14 months ago

Verified

... PMS ideal for hotel groups, perfect for operational staff with a multitude of functions facilitating daily work ...

Co-Founder and COO

14 months ago

Verified

... to automate mundane tasks, enhance efficiency, and swiftly address the requirements of both our team and travelers. ...

Reception

14 months ago

Verified

... The updates shouldn’t take to long. Otherwise it would be great if there are less problems that the system has a complete crash. ...

Hotel Manager

14 months ago

Verified

... Attention to details, preciseness, promptness and above all their keen and kind interest to assist to solve any problem. They follow up on all cases; none missed. ...

CTO

14 months ago

Verified

... There are many features, and many connectors to channels and rich APIs. Good availability, numerous updates. ...

Sr VP Technology

14 months ago

Verified

... Very friendly and forthcoming teams, Development speed is great, commitment to customer success is high, API and integration flexibility is a great advantage and the system is very guest oriented ...

Revenue Manager

14 months ago

Verified

... Victoria was great and extremely patient. I appreciate that she was able to jump on a call to provide me with demo environment presentation. ...

Directeur

15 months ago

Verified

... I think we will need to improve customer service (after-sales service), which is very difficult to contact in an emergency. ...

Operations Success Manager

2 months ago

Verified

... continues to improve with each passing year. One of the key factors that sets MEWS apart from other PMS in the market is its willingness to listen to client needs and help them maximize the system's potential. MEWS also stands out for its seamless integration with external software, providing a unified platform that makes everything easily accessible and efficient. As an online system, MEWS allows us to access it anytime and anywhere, making it incredibly convenient. I highly recommend MEWS for any type of property, from hotels to hostels, looking for a powerful and adaptable PMS solution that simplifies key daily procedures like check-ins, check-outs, and more, making ...

Operations Manager

2 months ago

Verified

... user-friendly and efficient to create a ticket. Clever AI response so you don't need to answer many dummy question. ...

Head of Lettings

2 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to ...

Directeur General

2 months ago

Verified

... related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special ...

Owner

2 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Cote d'Or modernizes with Mews ...

Sales Director

2 months ago

Verified

... great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could ...

Director of Commercial Strategy

3 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. ...

MD

3 months ago

Verified

... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...

CEO

3 months ago

Verified

... Great system but not customizable enough ...

GM

3 months ago

Verified

... Automatically increase rate plans based on occupancy percentage. Now you have to do this manually. With the restrictions, there should be one based on occupancy%. ...

Commercial Manager

3 months ago

Verified

... expanded to further enhance flexibility. Some smaller automation setups could be more intuitive to configure, saving ...

Eigenaar

3 months ago

Verified

... The automations in the system can save you a lot of time. But also think of ...

Reception

3 months ago

Verified

... We need to manually close the bill whenever you check out. This ensures that all charges are accurately finalized and processed before departure. ...

Director of Digital Transformation

4 months ago

Verified

... to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including ...

Founder and CEO of VESTA Hospitality

4 months ago

Verified

... sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that ...

Revenue Manager

4 months ago

Verified

... a comprehensive guest database while implementing automated actions to cultivate and enhance customer loyalty. ...

Revenue en Sales Manager

4 months ago

Verified

... optional reservation. It would also be nice if you could set which emails you send when and it would be very nice if you ...

Product evolution and deployment manager

4 months ago

Verified

... constantly. Attentive to their community and clients. Automated and integrated payments. Brilliant at integrations and ...

Revenue Manager

4 months ago

Verified

... We changed to Mews on a functioning hotel and the team was able to use it seamlessly in about a week. ...

Hotelier

4 months ago

Verified

... the very short deadlines we had set ourselves in the self-onboarding process. The quality of the self-onboarding ...

Managing Director

4 months ago

Verified

... “Self-check-in kiosks are integral to LyLo's DNA. Coupled ...

Front Office and Reservations Manager

4 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based ...

Marketing and Revenue manager

4 months ago

Verified

... “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be handled.” ...

CEO

5 months ago

Verified

... revolutionized the way we manage our properties by automating key processes and providing real-time insights into ...

Head of Marketing

5 months ago

Verified

... could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the ...

Revenue Manager

5 months ago

Verified

... (but the investment is worth it!), a lot of it is "self-study" but you get used to that, but as I said, I am ...

Manager

5 months ago

Verified

... workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, ...

General Manager

5 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal ...

Vice President - Information Technology

5 months ago

Verified

... he deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys working ...

Gastgeber

5 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

5 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

Direccion administracion

5 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

Property Operations Manager

5 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you ...

Sales

5 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

GM

5 months ago

Verified

... Payments rejected automatically send payment request, Billing screen is a bit chaotic. ...

Owner/Manager

6 months ago

Verified

... the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online ...

Owner

6 months ago

Verified

... sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak ...

Corporate Director of Revenue Management

6 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

Hotel & Revenue Manager

6 months ago

Verified

... interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, ...

Portfolio Systems Application Manager

6 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

Operations

7 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

Revenue Analyst

7 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

Deputy Area Manager Northern Region

7 months ago

Verified

... Automatic settlement and billing is such a great feature when ...

Revenue & Distribution

8 months ago

Verified

... a voucher's performance within a rate separately. Bulk creating amending profile across multiple reservations ...

Owner

8 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

Front Office Manager

8 months ago

Verified

... upgrade our platinum members one category up when the booking comes in - if available. If the system could do that ...

Sales Director

8 months ago

Verified

... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...

Revenue Manager

8 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN ...

CEO & Co-Owner

8 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

Systems Manager

8 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck ...

Project Manager

11 months ago

Verified

... Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open ...

Owner

11 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled functionality integrates seamlessly with 3rd parties, and its user-friendly interface streamlines tasks. The automated payment process and exceptional support make ...

Hotel Manager

13 months ago

Verified

... there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated message ...

Group Operations Manager

13 months ago

Verified

... PMS of the future - Automation made easy for hotels ...

Front Office Manager

14 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

Director of Sales and Marketing

14 months ago

Verified

... How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews ...

Operations Director

14 months ago

Verified

... PMS ideal for hotel groups, perfect for operational staff with a multitude of functions facilitating daily work ...

Owner / Managing Director

14 months ago

Verified

... Opus XVI uses modern Mews tech to boost its historical legacy and unique stays ...

Co-Founder and COO

14 months ago

Verified

... seamless operations, we've empowered ourselves to automate mundane tasks, enhance efficiency, and swiftly address ...

Receptie management

14 months ago

Verified

... - You can make so many connections with other systems.- The system always works fast and a lot of featurs are already in Mews. ...

Promerty Manager

15 months ago

Verified

... onboaring team were amazing. We just did not expect that much work at the start and should have put more time aside ...

Systemverwalter

24 days ago

Verified

... is simple and intuitive. The UI is modern and the web booking engine is very easy for guests to use. Another ...

Projects

2 months ago

Verified

... very easy to use and a relief for all employees. The connection of third-party systems can be carried out ourselves and ...

Manager

2 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

Head of Lettings

2 months ago

Verified

... Probably Mews can explore more options for multi-properties. Reporting can be more streamlined and efficient ...

Sales Director

2 months ago

Verified

... opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. ...

Director of Commercial Strategy

3 months ago

Verified

... system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding ...

MD

3 months ago

Verified

... are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. ...

Hotel Operations Manager

3 months ago

Verified

... mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge ...

GM

3 months ago

Verified

... With the online check-in function I don't have to waste time at check-in anymore. And the guest's details are also shown in the POS, Allergies and such. Great! ...

Revenue & Reservation Manager

3 months ago

Verified

... Best PMS ... ... Mews is extremely user friendly and easy to learn during ...

Eigenaar

3 months ago

Verified

... check-out. Via Mews POS, they automatically appear on the bill in the PMS and there is no more discussion possible. ...

FD

3 months ago

Verified

... etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many other system that can integrate with Mews system. For anyone ready to embrace ...

Hotel revenue & Operations manager

4 months ago

Verified

... to This property management system is intuitive and ever-evolving, with excellent integrations that enhance ...

Director of Digital Transformation

4 months ago

Verified

... payments is reliable with payment failure handling, Great channel integrations including logs available when troubleshooting, ...

Founder and CEO of VESTA Hospitality

4 months ago

Verified

... are: 1- Its ability to integrate with top of the line third-party specialty solutions in almost all areas of Hotel ...

Revenue Manager

4 months ago

Verified

... integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield substantial ...

Group Revenue Manager

4 months ago

Verified

... Easy trainable, great system for front office and can interacts with a lot of external systems ...

Product evolution and deployment manager

4 months ago

Verified

... community and clients. Automated and integrated payments. Brilliant at integrations and being a part of a complex archite ...

Hotelier

4 months ago

Verified

... cost saving for us): the integrated connection to booking.com and Expedia, as well as the really well-designed IBE. The ...

Managing Director

4 months ago

Verified

... n kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, ...

Front Office and Reservations Manager

4 months ago

Verified

... Being a MEWS operator in Malta, I would really like to see the implementation ...

Head of Revenue Distribution and Systems

4 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

Manager

5 months ago

Verified

... including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total turnover. Additionally, the MEWS Marketplace has been invaluable. It allowed us to integrate an RMS in no time at all — one call, and ...

Sales Manager

5 months ago

Verified

... Ease and speed in daily management. Always looking for software development. ...

General Manager

5 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked ...

Vice President - Information Technology

5 months ago

Verified

... would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive ...

5 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

Director of Revenue

5 months ago

Verified

... PMS. It allows our respective departments to create durable integrations without a tech background. It allows us ...

Property Operations Manager

5 months ago

Verified

... chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room ...

Sales

5 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

GM

5 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

DIRECTORA GENERAL

5 months ago

Verified

... better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken ...

Owner/Manager

6 months ago

Verified

... pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes ...

Owner

6 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

Corporate Director of Revenue Management

6 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features ...

Hotel & Revenue Manager

6 months ago

Verified

... Mews offers a wide range of integrations with other software and services, which is crucial for a comprehensive property ...

Portfolio Systems Application Manager

6 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

General Manager

6 months ago

Verified

... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...

Operations

7 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

Revenue Analyst

7 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

MARKETING

7 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

Deputy Area Manager Northern Region

7 months ago

Verified

... settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also in moving over systems and understanding the Mews layout. ...

Receptionist and customer service trainer

8 months ago

Verified

... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...

Owner

8 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

COO

8 months ago

Verified

... The UX, the API and the calendar view. ...

Front Office Manager

8 months ago

Verified

... that automatic it would be so wonderful.*Payment link task - about if it has been paid or not. It would be great if that task was connected to the guest profile so we know right away ...

CEO & Co-Owner

8 months ago

Verified

... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, ...

Project Manager

11 months ago

Verified

... development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares ...

Sales Director

11 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity ...

Owner

11 months ago

Verified

... Integration capability, automatic payments, ease of use With over ...

Group Operations Manager

13 months ago

Verified

... The integrations available on MEWS marketplace is limitless, they are pretty much connected ...

Geschaftsfuhrer

14 months ago

Verified

... A few small things, such as the fact that SMS can be individualized. And the visual appearance of the booking page, that it is more attractive for guests to BOOK, prices in the calendar, etc. ...

CEO

14 months ago

Verified

... Mews has a friendly look & feel. The functionalities are easy to use and the latest developments in term of connectivity integrator do place Mews one step ahead from competition ...

revenue manager

14 months ago

Verified

... Userfriendly and efficient PMS ...

E-Commerce & Revenue Manager, Cresta Palace

14 months ago

Verified

... “Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.” ...

CFO

14 months ago

Verified

... Excellent Property Management System with powerful integrations and complete financial management ...

General Manager

14 months ago

Verified

... After working with a lot of PMS systems I can finaly access the PMS on my iPhone from anywhere in the hotel, ...

Co-Founder and COO

14 months ago

Verified

... "Crafting a meticulously tailored tech stack for seamless operations, we've empowered ourselves to automate mundane tasks, enhance efficiency, and swiftly address the requirements of both our team and travelers. Mews stands as the cornerstone of our tech infrastructure, unifying and driving the functionality ...

CTO

14 months ago

Verified

... There are many features, and many connectors to channels and rich APIs. Good availability, numerous updates. ...

Revenue Manager

14 months ago

Verified

... *Reporting**Credit card verification* Booking.com + Expedia quick connect * Support service is efficient and quick to turnaround any issues we encounter. ...

e-commerce manager

23 days ago

Verified

... Very easy to use. Don't expect ANY improvement. ...

Ventas / Marqueting

2 months ago

Verified

... information, for example to see the amount of income lost due to cancellations or to find the rate type more easily ...

Projects

2 months ago

Verified

... recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed ...

Operations Success Manager

2 months ago

Verified

... A Powerful, Adaptable, and Accessible PMS Solution for Every Property Type ...

Manager

2 months ago

Verified

... Good PMS ...

Service Owner

2 months ago

Verified

... Multi Property is really great for us with a lot of users, rates and products across the hotels. It makes it really ...

Directeur General

2 months ago

Verified

... I honestly have no negative comments to make about the system. So far I am 100% satisfied and so is my team. ...

Operations Manager

2 months ago

Verified

... issue. Some new initiatives have been proposed on Mews social hub and can see some requests are voted by many users ...

Head of Lettings

2 months ago

Verified

... within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight ...

Hotelmanager

2 months ago

Verified

... clear support is also a great added value. Anyone can sell something, but the service afterwards is at least as ...

Owner

2 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Cote d'Or modernizes with Mews ...

Sales Director

2 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

Co-Founder & CEO

3 months ago

Verified

... Apple Like! ...

Director of Commercial Strategy

3 months ago

Verified

... many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review ...

Hotel Operations Manager

3 months ago

Verified

... As everything in life, there is always area of improvement and the good thing is Mews are open for improvements. ...

CEO

3 months ago

Verified

... problems or system outages. The layout and amount of information that is provided for example in the reservation overview is ...

General Manager

3 months ago

Verified

... out pretty frequently and are very often helpful and never a negative. ...

Eigenaar

3 months ago

Verified

... Mews makes my life easier ...

revenue manager

3 months ago

Verified

... A Must-Have PMS for Modern Hoteliers ...

Hotel revenue & Operations manager

4 months ago

Verified

... Intuitive system, great for automation and optimizing the guest journey ...

Director of Digital Transformation

4 months ago

Verified

... to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including logs available when troubleshooting, Comprehensive marketPlace integrations for capabilities you need to switch on, Guest Journey is simple and easy to navigate allowing for upsells / payments etc. ...

Founder and CEO of VESTA Hospitality

4 months ago

Verified

... MEWS helped us Build our Brand in multiple markets ...

Revenue Manager

4 months ago

Verified

... guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive ...

Revenue en Sales Manager

4 months ago

Verified

... operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is ...

Product evolution and deployment manager

4 months ago

Verified

... Ever growing and improving platform ...

Hotelier

4 months ago

Verified

... does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling packages (e.g. package selection before date selection. Many of our offers are linked to a fixed arrival date and are only displayed if the guest happens to choose the right day of the week as the arrival date).However, since MEWS is implementing updates and improvements at an extremely ...

Founder

4 months ago

Verified

... Feature better invoicing features for business travellers in their checkin kiosk ...

Managing Director

4 months ago

Verified

... designed around Mews Kiosks, earning us a prestigious designer award.” ...

Front Office and Reservations Manager

4 months ago

Verified

... No Looking Back ...

General Manager

4 months ago

Verified

... Accounts Reports / Maintenance Module module / Costs of the system are higher than any other PMS / Setting up MEWS Kiosk ...

CEO

4 months ago

Verified

... Haka House opens an exciting new chapter of tech-driven hospitality with Mews ...

Head of Revenue Distribution and Systems

4 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

Marketing and Revenue manager

4 months ago

Verified

... Hotel Lancaster achieves an impressive digital makeover with Mews ...

Hotel Manager

5 months ago

Verified

... that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability ...

General Manager

5 months ago

Verified

... Would be great if the guest-facing touch points (e.g. trigger eDMs and booking engines) can be better customized to align with property's branding ...

Reservations Manager

5 months ago

Verified

... product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option ...

Receptionist

5 months ago

Verified

... management much more efficient. Not to mention the reduction in workload that we have achieved by being able to automate ...

Hotel DIrector

5 months ago

Verified

... updating and improving some content, but I think these changes should be comment and verify with the operational users because ...

Revenue Manager

5 months ago

Verified

... Interesting and exciting experience ...

Manager

5 months ago

Verified

... MEWS – A True Lifesaver for Our Hotel ...

General Manager

5 months ago

Verified

... daily routines, for example the latest changes in billing and crediting. ...

Gastgeber

5 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

Ownder

5 months ago

Verified

... emails -all important functionality is included in the starter package for a independent private hotel - and the price ...

5 months ago

Verified

... booking assignment...), many integrations available and fast integration with the best technological partners. Modern and user-friendly, with a very fast learning curve for the staff. Very good onboarding ...

GM - Blue Iris by Life House & Life House Nantucket

5 months ago

Verified

... guests, we are able to dedicate more time to engaging in meaningful conversations, thanks to the seamless check-in pro ...

Direccion administracion

5 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

CEO

5 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

Director of Revenue

5 months ago

Verified

... or decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through ...

Property Operations Manager

5 months ago

Verified

... numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having ...

Sales

5 months ago

Verified

... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...

DIRECTORA GENERAL

5 months ago

Verified

... can't imagine our hotel without Mews; it has been a real game-changer for us. Special thanks to our account ...

Owner/Manager

6 months ago

Verified

... improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, ...

Owner

6 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

Corporate Director of Revenue Management

6 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

Hotel & Revenue Manager

6 months ago

Verified

... A simple system with many opportunities ...

directeur

6 months ago

Verified

... Good hotel management software. Training takes less time than our old program. ...

Portfolio Systems Application Manager

6 months ago

Verified

... I used to have a whole list of improvements for PMS systems but MEWS has worked the list in an amazing pace. ...

General Manager

6 months ago

Verified

... Top PMS on the market! A Must-Have for Modern Hospitality ...

Managing Director

6 months ago

Verified

... Great PMS with AMAZING team behind it! ...

Operations

7 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

Revenue Analyst

7 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

MARKETING

7 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

Deputy Area Manager Northern Region

7 months ago

Verified

... support team are great. Jason McMurray and Laura were a massive help also in moving over systems and understanding ...

Owner

7 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

Revenue & Distribution

8 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

Receptionist and customer service trainer

8 months ago

Verified

... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...

Assistant Manager

8 months ago

Verified

... MEWS is the best ...

COO

8 months ago

Verified

... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...

Revenue Manager

8 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

CEO & Co-Owner

8 months ago

Verified

... PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined ...

Head of technology

8 months ago

Verified

... Mews Delivers Outstanding Performance in PMS and POS Systems. ...

Systems Manager

8 months ago

Verified

... offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy ...

Project Manager

11 months ago

Verified

... The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ...

Sales Director

11 months ago

Verified

... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...

Hotel Manager

13 months ago

Verified

... A nightmare! ... ... Unfortunately, we are not happy at all with Mews . ...

Front Desk Manager

13 months ago

Verified

... Innovative PMS in constant evolution to adapt to the needs of hoteliers and clients. Easy to handle, intuitive, adapted to new technologies, with integration with many other hotel solutions. ...

Sr Technology Manager

14 months ago

Verified

... A dynamic and lightweight cloud PMS ...

Night House Host

14 months ago

Verified

... learning is quick ...

Head of guest services

14 months ago

Verified

... is something we find very convenient and means the developer team is hugely invested in the project. ...

Guest Relations Manager

14 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

Front Office Manager

14 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

Geschaftsfuhrer

14 months ago

Verified

... Perfect system for innovative companies ...

Head of Innovation

14 months ago

Verified

... our properties even more efficiently, maintain our brand consistency, and gain a competitive edge in the industry. ...

revenue manager

14 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

Chef de reception

14 months ago

Verified

... Billing could be improved as it is complicated when you have multiple guests on the same ...

E-Commerce & Revenue Manager, Cresta Palace

14 months ago

Verified

... Cresta Palace embraces connectivity for full-service stays ...

CFO

14 months ago

Verified

... The integrations to our accounting tools and payment platforms are for me the most important feature. The robustness of the platform with regards to our considerable property portfolio is impressive. ...

Owner / Managing Director

14 months ago

Verified

... Opus XVI uses modern Mews tech to boost its historical legacy and unique stays ...

CTO

14 months ago

Verified

... It would be nice to be able to increase the limit of API requests per second, even if you have to pay for this option. ...

Sr VP Technology

14 months ago

Verified

... Modern, flexible and friendly hospitality technology ...

Receptie management

14 months ago

Verified

... Everything is possible. ...

Manager Sales & Marketing

15 months ago

Verified

... The support response time has been very slow for a long time. You can pay extra for faster help. Expansion of the settings is not structured logically in some places. ...

Responsable accueil et logistique

15 months ago

Verified

... Training center composed of 266 rooms ...

Tech Rollout Director

15 months ago

Verified

... There is always space for improvement, but the great thing is that MEWS / MEWS POS is always happy to review changes that are needed. ...

e-commerce manager

23 days ago

Verified

... While new features are regularly released, they are often unfinished and poorly designed, making them barely ...

Systemverwalter

24 days ago

Verified

... Payment processing is automated. Creating and managing reservations is simple and intuitive. The ...

Junior Product Manager

2 months ago

Verified

... their Digital Assistant in Mews Ops. Sometimes the issues experienced might be with integrations, and in those cases it would be nice if we could e-mail both supports at once, but this is not possible. Additionally, the response time to support tickets is sometimes a bit too long to my liking. We have also experienced some major security issues, and while they have improved on this ...

Ventas / Marqueting

2 months ago

Verified

... It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual. ...

Projects

2 months ago

Verified

... Of course, as with all other systems, there are some small things that could be improved (for example the reporting in Mews). ...

Manager

2 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

Financial administrative

2 months ago

Verified

... improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...

CEO

2 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

Service Owner

2 months ago

Verified

... hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really great for us with ...

Directeur General

2 months ago

Verified

... -Very efficient service. -Ease of use. -Continuing training platform allowing adaptation to all new developments. -Ease of communicating with hotel occupants. ...

Operations Manager

2 months ago

Verified

... Whole team love it. The online support call center function is user-friendly and efficient to create a ticket. Clever AI response so you don't need to answer many dummy question. Quick response for our enquiry and support required. Once ticket was created, the support will respond within 1-2 days and all communication can be done by Email instead of going back to Mews. Lots of new features and function launched to improve the system ...

Head of Lettings

2 months ago

Verified

... efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and ...

Administration Support

2 months ago

Verified

... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...

Hotelmanager

2 months ago

Verified

... functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...

Directeur General

2 months ago

Verified

... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...

Owner

2 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Cote d'Or modernizes with Mews ...

Sales Director

2 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

Co-Founder & CEO

3 months ago

Verified

... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides ...

Director of Commercial Strategy

3 months ago

Verified

... Easy breezy and efficient ... ... This PMS system, MEWS, just makes sense. From onboarding and training ...

General Manager

3 months ago

Verified

... The reporting/exporting data is convenient. The product setting and payment system processes are really good. I would highly recommend the system. ...

MD

3 months ago

Verified

... Great platform for all users of a hotel ...