Mews PMS

4.5 (656 REVIEWS)

HTR Score icon
HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
User avatar image User avatar image User avatar image User avatar image User avatar image User avatar image

Christoph, Ed, Malika + 94 more experts recommend Mews

Read Recommendations
Product Banner

Ranked 1 (out of 315) in Property Management Systems

2025 Winner Hotel Software

Hoteliers voted Mews as the #1 Property Management Systems provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The complete cloud hospitality platform

User avatar image User avatar image User avatar image

Bell avatar Bell - AI powered product analyst

I analyzed all of Mews’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Mews for its innovative design and seamless integration capabilities, which help streamline front-desk operations and booking processes. The system's automation features, such as online check-in and payment processing, significantly reduce manual workload, boosting operational efficiency and allowing staff to focus more on guest interactions. Additionally, Mews supports revenue growth with its dynamic pricing and rate management features while enabling cost savings through automation and integration with third-party solutions.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Accor, Generator, Life House & 576 others

Read their reviews

Partners say

Industry experts recommend Mews for its innovative, cloud-based property management system that simplifies and automates hotel operations. Key features include a user-friendly interface, extensive marketplace for integrations, and an open API facilitating custom and third-party software connections. Critical praise highlights Mews' ability to optimize both front and back-office tasks, enhance guest satisfaction, and increase operational efficiency. However, a few noted challenges include scalability issues for larger properties, occasional setup complexity, and the cost of integration for certain functionalities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar

Christoph, Ed, Malika and 94 others

Read their recommendations

Support

Foundational

Hoteliers often praise Mews's customer support for its availability through various channels such as online support and efficient call centers. Support staff are noted for their expertise and knowledge, contributing to a positive user experience. The responsiveness of the support team is generally appreciated, with hoteliers highlighting their prompt assistance in resolving issues. However, some express a desire for more direct contact options. Onboarding support, including self-training resources like 'Mews University,' receives positive feedback for aiding new users in the setup process. Despite minor concerns about direct communication, the support is considered a valuable component of the Mews PMS experience.

CEO

1.3279297649418 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

See full review

CEO

1.3279297652266 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

See full review

CEO

1.3279297653872 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

See full review

CEO

1.3279297655335 months ago

Verified

... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...

See full review

CEO

1.9085749270441 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend is really straightforward and easily doable without a lot of support ...

See full review

Sales Director

10.0376071853 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607185544 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607185755 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607185904 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607186109 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607186295 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Projects

1.1666394445341 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists ...

See full review

CEO

13.295671702765 months ago

Verified

... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...

See full review

revenue manager

13.295671702957 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

See full review

revenue manager

13.295671703152 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

See full review

revenue manager

13.295671703381 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

See full review

Head of Innovation

13.263413639017 months ago

Verified

... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...

See full review

Head of guest services

13.166639445671 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

See full review

Head of guest services

13.166639445915 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...

See full review

Front Office Manager

13.166639446144 months ago

Verified

... Intuitive PMS, it is quite easy to learn how to handle it. Also, our CSM is great! Available for any question we may have. ...

See full review

Sr Technology Manager

12.618252349543 months ago

Verified

... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature ...

See full review

Group Operations Manager

11.585994285181 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the ...

See full review

Hotel Manager

11.521478156337 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...

See full review

Hotel Manager

11.521478156571 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support ...

See full review

Hotel Manager

11.521478156801 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient ...

See full review

Hotel Manager

11.521478156959 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated message saying that they are working on the issue etc without offering any solution. We have a problem that is not fixed for 45 days now and all our emails regarding this issue are ignored completely and from time to time they send us a templated message saying that some things take longer to be fixed. 3.⁠ ⁠If we want to actually have support (they call it premium support), we have to pay €299 per month! This is a joke. No support for free, regular ...

See full review

Hotel Manager

11.521478157099 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open ...

See full review

Owner

10.069865253999 months ago

Verified

... The biggest room for imporvment would be in-app features so you didn't have to rely on integrations, would be great if it was an omni-platform ...

See full review

Owner

10.069865254131 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

See full review

Systems Manager

7.4569620284562 months ago

Verified

... Smooth operations on a modern foundation. ...

See full review

Systems Manager

7.4569620286025 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless ...

See full review

Systems Manager

7.4569620287358 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant ...

See full review

Systems Manager

7.4569620288609 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta ...

See full review

Systems Manager

7.4569620289945 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta program allows us to test ...

See full review

Systems Manager

7.4569620292331 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta program allows us to test new features and provide ...

See full review

Head of technology

7.392445900432 months ago

Verified

... The standout feature of Mews for me is its exceptional user-friendly interface. Both the PMS and POS systems are incredibly intuitive, making it easy for our team to manage bookings, check-ins, and transactions smoothly. The integration between the PMS and POS is seamless, ensuring that all operations are synchronized without any manual intervention. This integration has significantly streamlined our processes, reducing errors and saving time. Additionally, the real-time reporting and analytics provided by Mews are incredibly powerful. They offer deep insights into our operations, helping us make data-driven decisions that improve both efficiency and guest satisfaction. The customizable dashboards allow us to track key performance metrics effortlessly. Lastly, the support from the Mews team has been outstanding. Their customer service is responsive and knowledgeable ...

See full review

CEO & Co-Owner

7.3601878361447 months ago

Verified

... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...

See full review

Revenue Manager

7.3279297718698 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT ...

See full review

Revenue Manager

7.3279297720897 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account ...

See full review

Revenue Manager

7.3279297722357 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE ...

See full review

Revenue Manager

7.3279297723686 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instruction ...

See full review

Revenue Manager

7.3279297725493 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST ...

See full review

Revenue Manager

7.3279297727655 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same ...

See full review

Revenue Manager

7.3279297729671 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT ...

See full review

Revenue Manager

7.3279297731519 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

See full review

Revenue Manager

7.3279297733423 months ago

Verified

... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh your contract, IS NON-RESISTANT. SEE THE 0 REVIEW - different issues - same attitude from Mews. ITS WHO THEY ARE - THE ARE NOT GOING TO CHANGE. I know I work with them 10 years ago, and THERE ARE THE SAME ERRORS - THE NEVER FIXED THEM. THE NEVER WILL. BECAUSE THE WOULD HAVE TO ADMIT THEY ARE WRONG !!! But they cant, because they are like NARCISSIST. NOTHING THEY SAY MATTERS. Oh, and even GOOGLE RUNS AWAY FROM THEM. They say they don't know why, but I am sure Google does. Same a I am. I ALLOW MEWS TO RESPOND. I REALLY INTERESTED IN IF THEY WILL, BECAUSE THEY KNOW ITS TRUE. GO ON MEWS - REPLY. EXPLAIN YOURSELF. PROVE ...

See full review

Revenue Manager

7.3279297735316 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279297737313 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279297739173 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279297741506 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279297743037 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same as support - NOT REACHABLE ...

See full review

Revenue Manager

7.3279297744381 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same as support - NOT REACHABLE, NOT HELPFUL, NOT RESPONSIBLE. YOU HAVE TO GET THEM THROUGH BOT. IF YOU REACH THEM, THEY SEND YOU a INSTRUCTION MANUAL ...

See full review

Revenue Manager

7.3279297745796 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Front Office Manager

7.295671710199 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum ...

See full review

Owner

6.9085749361481 months ago

Verified

... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...

See full review

COO

6.9085749363168 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...

See full review

COO

6.908574936455 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...

See full review

Assistant Manager

6.8440588075571 months ago

Verified

... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...

See full review

Revenue & Distribution

6.6827684851885 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Owner

6.1343813886499 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human ...

See full review

Owner

6.1343813888448 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human contact and refer you to help ...

See full review

Owner

6.1343813890009 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous ...

See full review

MARKETING

5.489220098856 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

See full review

MARKETING

5.4892200990147 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

See full review

MARKETING

5.4892200991954 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

See full review

MARKETING

5.4892200993575 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

See full review

MARKETING

5.4892200995247 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

See full review

5.4892200996838 months ago

Verified

... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...

See full review

5.489220099869 months ago

Verified

... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...

See full review

Mr

5.4569620354996 months ago

Verified

... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich in features, enabling us to manage everything from reservations to billing with unparalleled ease. The real-time analytics provide deep insights that empower us to make informed decisions quickly, enhancing our operational efficiency and guest satisfaction. Beyond the software, the Mews support and customer success teams are truly outstanding. They are knowledgeable, responsive, and genuinely committed to helping us succeed. Their proactive approach in ensuring that any issues are resolved swiftly ...

See full review

Mr

5.456962035675 months ago

Verified

... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich in features, enabling us to manage everything from reservations to billing with unparalleled ease. The real-time analytics provide deep insights that empower us to make informed decisions quickly, enhancing our operational efficiency and guest satisfaction. Beyond the software, the Mews support and customer success teams are truly outstanding. They are knowledgeable, responsive, and genuinely committed to helping us succeed. Their proactive approach in ensuring that any issues are resolved ...

See full review

directeur

5.1343813906545 months ago

Verified

... Good hotel management software. Training takes less time than our old program. ...

See full review

directeur

5.1343813908244 months ago

Verified

... We received a good listening to our needs, the support is good, all this with respect. The Hotello team who followed it ticks the boxes! ...

See full review

Hotel & Revenue Manager

5.0053491329383 months ago

Verified

... A simple system with many opportunities ...

See full review

Hotel & Revenue Manager

5.0053491331269 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software and services, which is crucial for a comprehensive property management experience. Whether it’s connecting with channel managers, payment gateways, or housekeeping ...

See full review

Hotel & Revenue Manager

5.0053491333016 months ago

Verified

... We are missing some opportunities regarding housekeeping and also with the accounts receivable. Some of these can be solved with a work around and others require that we connect with an extern ...

See full review

Hotel Manager

4.8440588109233 months ago

Verified

... Great Value! ...

See full review

Owner

4.8118007465532 months ago

Verified

... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...

See full review

Owner

4.8118007467805 months ago

Verified

... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...

See full review

Owner/Manager

4.6827684888691 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community ...

See full review

Owner/Manager

4.6827684890084 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product managers - it does not replace support but creates a certain informal connection, also among users. This means that innovations are always actively discussed and tested before general rollout. In summary, you can say that our whole team has really enjoyed working with the system right from the start! The transition and learning ...

See full review

Owner/Manager

4.682768489154 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827684892899 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product managers - it does not replace support but creates a certain informal connection, also among users. This means that innovations are always actively discussed and tested before general rollout. In summary, you can say that our whole team has really enjoyed working with the system right from the start! The transition and learning phase was very quick and easy for everyone. The online training materials are well designed and you can always practice in a demo ...

See full review

Owner/Manager

4.6827684894258 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product managers - it does not replace support but creates a certain informal connection, also among users. This means that innovations are always actively discussed and tested before general rollout. In summary, you can say that our whole team has really enjoyed working with the system right from the start! The transition ...

See full review

DIRECTORA GENERAL

4.4247039734356 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the ...

See full review

Property Operations Manager

4.3279297800224 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster that can be open and closed daily for the storno ...

See full review

Director of Revenue

4.231155586623 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams ...

See full review

Director of Revenue

4.2311555868082 months ago

Verified

... MEWS - The PMS of the Future ...

See full review

Director of Revenue

4.2311555870453 months ago

Verified

... MEWS - The PMS of the Future ...

See full review

Director of Revenue

4.2311555872607 months ago

Verified

... As with any PMS, there are always pain points. The amazing thing about MEWS is that they listen to feedback. Billing, accounting, and group managment are still areas for improvement. However, in the year and half that we have been on the system they have made great strides in making these functions more intuitive and user friendly. The continued product evolution that we have seen speaks volumes to MEWS commitment ...

See full review

Dirección administración

4.1666394583882 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

See full review

4.1343813940263 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and user-friendly, with a very fast learning curve for the staff. Very good ...

See full review

4.1343813941801 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.1343813943463 months ago

Verified

... This is our first season operating with Mews and we couldn't be happier. ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.1343813944986 months ago

Verified

... This is our first season operating with Mews and we couldn't be happier. ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.1343813946789 months ago

Verified

... Not sure. We are continuously discovering new features and functionalities on the platform. Any time I face a problem, I go to Mews help section and I can easily solve issues. ...

See full review

Ownder

4.1021233303009 months ago

Verified

... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...

See full review

Ownder

4.1021233304738 months ago

Verified

... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...

See full review

Ownder

4.1021233306493 months ago

Verified

... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...

See full review

Ownder

4.102123330846 months ago

Verified

... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...

See full review

Ownder

4.1021233310495 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...

See full review

Ownder

4.1021233312056 months ago

Verified

... Mews as the first fully professional PMS system ...

See full review

Gastgeber

4.0053491378334 months ago

Verified

... Support: The support doesn't know enough about Mews. ...

See full review

Gastgeber

4.0053491380048 months ago

Verified

... Support: The support doesn't know enough about Mews. ...

See full review

Gastgeber

4.0053491381541 months ago

Verified

... Support: The support doesn't know enough about Mews. ...

See full review

Sales Manager

3.9408330092555 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

See full review

Sales Manager

3.940833009453 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

See full review

Sales Manager

3.9408330096882 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

See full review

Sales Manager

3.9408330099343 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

See full review

General Manager

3.9408330101676 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

See full review

General Manager

3.9408330103368 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken ...

See full review

General Manager

3.940833010566 months ago

Verified

... MEWS as a PMS system is easy to use on a basic level - but there are endless possibilities in the "Marketplace" ...

See full review

General Manager

3.9408330107639 months ago

Verified

... MEWS as a PMS system is easy to use on a basic level - but there are endless possibilities in the "Marketplace" ...

See full review

General Manager

3.9408330109005 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University ...

See full review

General Manager

3.9408330111264 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily ...

See full review

Manager

3.9085749467914 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significant ...

See full review

Revenue Manager

3.8763168824145 months ago

Verified

... I have to say, you have to get used to it at the beginning, but working with Mews is really fun. The system is super intuitive and the Mews team is cool, they develop a lot together with the customer. ...

See full review

Revenue Manager

3.8763168825769 months ago

Verified

... Partly the support, if you have not booked the paid premium support (but the investment is worth it!), a lot of it is "self-study" but you get used to that, but as I said, I am glad that I have ...

See full review

Hotel DIrector

3.8118007537631 months ago

Verified

... Really friendly and complete PMS Really friendly, intuitive and complete PMS ...

See full review

Head of Marketing

3.7795426894164 months ago

Verified

... Technical support in the form of the support department could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the support department, it often takes a considerable amount of time before an answer is given. This is sometimes frustrating, for operationally ...

See full review

Head of Marketing

3.7795426895509 months ago

Verified

... There is continuous development and that is very pleasant ...

See full review

Hotel Manager

3.7150265606597 months ago

Verified

... It is a very easy to use PMS, it is very intuitive. In addition, it has a lot of help. Very good marketing reports. ...

See full review

Reservations Manager

3.7150265609028 months ago

Verified

... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...

See full review

Revenue manager

3.489220109484 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

See full review

Revenue Manager

3.2634136580126 months ago

Verified

... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the ...

See full review

Head of Revenue Distribution and Systems

3.1666394646651 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

See full review

Front Office and Reservations Manager

3.0698652713053 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new feel about it. In addition to all this, the support, community and knowledge base is extensive ...

See full review

Front Office and Reservations Manager

3.0698652715233 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new feel about it. In addition to all this, the support, community and knowledge base is extensive and constantly being refreshed and updated ...

See full review

Front Office and Reservations Manager

3.0698652717111 months ago

Verified

... Being a MEWS operator in Malta, I would really like to see the implementation of MEWS POS in Malta as this would give us a comprehensive and central overview of our hotel operation. From what I understand, the service is not ...

See full review

Front Office and Reservations Manager

3.0698652719377 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...

See full review

General Manager

3.0698652721069 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...

See full review

General Manager

3.0698652722857 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...

See full review

General Manager

3.0698652725381 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...

See full review

Expert Digital Hotel Processes & Customer Journey

3.037607208181 months ago

Verified

... "We’ve worked with several PMS providers, but Mews University offers the best training portal. It’s so straightforward that our staff had almost no questions and combined with a short personal ...

See full review

Receptionist Manager

3.0053491438833 months ago

Verified

... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it ...

See full review

Receptionist Manager

3.0053491440782 months ago

Verified

... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it ...

See full review

Revenue Manager

2.9730910797043 months ago

Verified

... Intuitive and easy to use ...

See full review

Hotelier

2.9730910798492 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is ...

See full review

Hotelier

2.9730910800866 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

See full review

Hotelier

2.9730910802554 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly ...

See full review

Product evolution and deployment manager

2.8118007578274 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

See full review

Revenue en Sales Manager

2.7150265645102 months ago

Verified

... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...

See full review

Revenue en Sales Manager

2.7150265646673 months ago

Verified

... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...

See full review

Revenue Manager

2.6505104358091 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted ...

See full review

Director of Digital Transformation

2.5214781779383 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including logs ...

See full review

Receptie

2.2634136619844 months ago

Verified

... What we regularly encounter is the impossibility to overrule a restriction during a change of a reservation with a single click instead of having to manually adjust the restrictions and in addition in some cases the limited specific ...

See full review

ceo

2.2311555976717 months ago

Verified

... The strong points are the mews university that teaches new employees how to work with it in an efficient way. The countless connections. the urge to keep improving the product. ...

See full review

Eigenaar

2.1343814043571 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.1343814045859 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

GM

1.9408330177128 months ago

Verified

... Mews has been the best decision of the past year ...

See full review

General Manager

1.9085749533621 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...

See full review

Bookkeeper

1.9085749535084 months ago

Verified

... Mews help needs more information. While the help articles are well written, the help in the PMS itself is too short. ...

See full review

Bookkeeper

1.9085749536507 months ago

Verified

... MEWS is FANTASTIC! ...

See full review

Bookkeeper

1.9085749537941 months ago

Verified

... MEWS is FANTASTIC! ...

See full review

Hotel Operations Manager

1.8763168895199 months ago

Verified

... Amazing PMS, user friendly is my top comment for this system. ...

See full review

Hotel Operations Manager

1.8763168897103 months ago

Verified

... As everything in life, there is always area of improvement and the good thing is Mews are open for improvements. ...

See full review

Hotel Operations Manager

1.8763168898578 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...

See full review

Hotel Operations Manager

1.8763168900448 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be assigned to new joiners as part of their training ...

See full review

Hotel Operations Manager

1.8763168902292 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be assigned ...

See full review

MD

1.8440588258699 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

See full review

General Manager

1.6827685034375 months ago

Verified

... The system protection needs reassured and it would be more convenient to easy access to customer call service, like 24/7. ...

See full review

Co-Founder & CEO

1.5859943100691 months ago

Verified

See full review

Director of Commercial Strategy

1.6505104393519 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505104395382 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly ...

See full review

Director of Commercial Strategy

1.6505104396965 months ago

Verified

... There are different support levels and features that are available to clients of theirs, so just picking the one that works for your teams is key. ...

See full review

Director of Commercial Strategy

1.6505104398353 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel support ...

See full review

Director of Commercial Strategy

1.6505104399791 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505104401228 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel support ...

See full review

Director of Commercial Strategy

1.6505104402729 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly ...

See full review

Director of Commercial Strategy

1.6505104404144 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never ...

See full review

Director of Finance

1.6505104406347 months ago

Verified

... I like that almost every question I have can be answered via Mews University, and if I still need more assistance the support team is very helpful and quick to respond. ...

See full review

Sales Director

1.4569620536929 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

See full review

Sales Director

1.4569620538385 months ago

Verified

... “Mews is incredibly user-friendly, which allows me to delegate day-to-day tasks to the hotel staff and let me focus on analyzing important decisions. It’s ideal for independent hoteliers.” ...

See full review

Sales Director

1.4569620539934 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests (OTA messaging, mail, WhatsApp, guest portal, reception desk ...

See full review

Owner

1.4247039896251 months ago

Verified

... We miss of direct contact with the support. ...

See full review

Owner

1.4247039897726 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247039899668 months ago

Verified

... We miss of direct contact with the support. ...

See full review

Owner

1.4247039901355 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247039902987 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Hotelmanager

1.3601878614105 months ago

Verified

... Functionality and Service in one! ...

See full review

Service Owner

1.327929797037 months ago

Verified

... Constant development of the product and MMP ...

See full review

Service Owner

1.3279297971823 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and ...

See full review

Service Owner

1.3279297973335 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and ...

See full review

Service Owner

1.3279297974798 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and ...

See full review

Operations Manager

1.3279297976534 months ago

Verified

... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...

See full review

Head of Lettings

1.3279297979099 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special ...

See full review

Head of Lettings

1.3279297981597 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient ...

See full review

Head of Lettings

1.3279297984005 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

See full review

Head of Lettings

1.3279297985581 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special shout out for our account manager Long ...

See full review

Head of Lettings

1.3279297987101 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special shout out for our account manager Long Voong. His communication ...

See full review

Head of Lettings

1.3279297989296 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient ...

See full review

Administration Support

1.3279297991596 months ago

Verified

... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...

See full review

Manager

1.1988975412982 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

See full review

Manager

1.1988975414471 months ago

Verified

... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...

See full review

Manager

1.1988975415983 months ago

Verified

... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...

See full review

Quality Manager

1.1021233481832 months ago

Verified

... Guest journey is fast and easy. The system is also cloud base that allows remote assistance when needed any given time. ...

See full review

Junior Product Manager

17.165823797141 days ago

Verified

... Great user interface and easy to use altogether, but the service side is sometimes lacking ...

See full review

Junior Product Manager

17.165823801111 days ago

Verified

... My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security ...

See full review

Junior Product Manager

17.165823805116 days ago

Verified

... My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security challenges compared to alternatives. Since we have multiple properties, it's also nice that company and guest profiles are the same across all properties. Also, while I don't have only positive experiences with their product ...

See full review

Junior Product Manager

17.165823809294 days ago

Verified

... It's sometimes quite challenging, that the only way to create a support ticket is to go through their Digital Assistant in Mews Ops. Sometimes the issues experienced might be with integrations, and ...

See full review

Automation

Manual

Hoteliers often highlight Mews PMS for its automation capabilities, emphasizing that it effectively automates tasks like billing and reporting, improving workflow efficiency. Users appreciate that automation reduces manual tasks and errors, leading to a more streamlined operation. The intuitive nature of these automated processes allows for smoother functioning, which is valued by those using the system, as it minimizes human intervention in routine operations and increases overall efficiency.

CEO

1.9085749785708 months ago

Verified

... Great system but not customizable enough ...

See full review

CEO

1.9085749787773 months ago

Verified

... The customizability is quite poor in many regards. For example, it should be possible to modify invoices, registration cards and the automatic emails (the function itself is great!) more to provide a ...

See full review

CEO

1.9085749789371 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend is really straightforward and easily ...

See full review

Project Manager

9.5859943339199 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Project Manager

9.5859943340547 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Project Manager

9.5859943341917 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Project Manager

9.5859943343321 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless journey for guests, the app itself is smooth & well built. Mews integrated Merchant allows the automatic ...

See full review

Project Manager

9.5859943344762 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless journey for guests, the app itself is smooth & well built. Mews integrated Merchant allows the automatic settlement ...

See full review

Project Manager

9.585994334608 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment ...

See full review

Deputy Area Manager Northern Region

5.8118007863568 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...

See full review

Deputy Area Manager Northern Region

5.8118007864983 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...

See full review

Deputy Area Manager Northern Region

5.8118007866364 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...

See full review

Portfolio Systems Application Manager

5.2634136900123 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634136901553 months ago

Verified

... I used to have a whole list of improvements for PMS systems but MEWS has worked the list in an amazing pace. ...

See full review

Director of Sales and Marketing

13.295671754806 months ago

Verified

... How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews ...

See full review

Front Office Manager

13.166639496879 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

See full review

Group Operations Manager

11.585994335723 months ago

Verified

... PMS of the future - Automation made easy for hotels ...

See full review

Group Operations Manager

11.585994335863 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive ...

See full review

Group Operations Manager

11.585994335999 months ago

Verified

... PMS of the future - Automation made easy for hotels ...

See full review

Group Operations Manager

11.585994336131 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the ...

See full review

Hotel Manager

11.521478207233 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic ...

See full review

Hotel Manager

11.521478207376 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated ...

See full review

Owner

10.069865304292 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

See full review

Systems Manager

7.4569620786242 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

See full review

Systems Manager

7.4569620787687 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

See full review

Systems Manager

7.4569620789027 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

See full review

CEO & Co-Owner

7.360187885491 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

See full review

Sales Director

7.3279298211074 months ago

Verified

... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...

See full review

Revenue Manager

7.327929821247 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Front Office Manager

7.295671756866 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking ...

See full review

Front Office Manager

7.2956717570019 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic it would be so wonderful.*Payment link task ...

See full review

Front Office Manager

7.295671757133 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic ...

See full review

Front Office Manager

7.2956717572685 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...

See full review

Front Office Manager

7.2956717574156 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade ...

See full review

Owner

6.9085749833733 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

See full review

Revenue & Distribution

6.6827685319146 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher acts only as a way to access that rate. Makes it difficult when you want to record a voucher's performance within a rate separately. Bulk ...

See full review

Operations

5.4892201449556 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Revenue Analyst

5.4892201450907 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

Hotel & Revenue Manager

5.0053491774836 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating ...

See full review

Corporate Director of Revenue Management

4.8440588550474 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Owner

4.8118007906672 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

See full review

Owner

4.8118007907982 months ago

Verified

... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...

See full review

Owner/Manager

4.6827685328655 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827685329999 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827685331396 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827685332773 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special ...

See full review

GM

4.4247040172831 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

See full review

Sales

4.3601878883837 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

See full review

Property Operations Manager

4.3279298239972 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not ...

See full review

Property Operations Manager

4.3279298241331 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not ...

See full review

Dirección administración

4.1666395016947 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

See full review

4.1343814373122 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

Gastgeber

4.0053491793746 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

See full review

Vice President - Information Technology

3.9730911149851 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...

See full review

Vice President - Information Technology

3.9730911151161 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys working in Mews, and the efficiency ...

See full review

General Manager

3.9408330507374 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

See full review

General Manager

3.940833050886 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

Manager

3.9085749865155 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical ...

See full review

Manager

3.9085749866525 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully ...

See full review

Revenue Manager

3.8763169222715 months ago

Verified

... Partly the support, if you have not booked the paid premium support (but the investment is worth it!), a lot of it is "self-study" but you get used to that, but as I said, I am glad that I have ...

See full review

Head of Marketing

3.7795427288538 months ago

Verified

... Technical support in the form of the support department could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the support department, it ...

See full review

CEO

3.7150265999694 months ago

Verified

... Mews PMS has revolutionized the way we manage our properties by automating key processes and providing real-time insights into our operations. The system’s user-friendly interface simplifies ...

See full review

Marketing and Revenue manager

3.4569620839796 months ago

Verified

... “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be ...

See full review

Front Office and Reservations Manager

3.069865309916 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...

See full review

Managing Director

3.0376072455414 months ago

Verified

... “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo ...

See full review

Revenue Manager

2.9730911166514 months ago

Verified

... Intuitive and easy to use ...

See full review

Hotelier

2.9730911167966 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self ...

See full review

Product evolution and deployment manager

2.8118007943504 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

See full review

Revenue en Sales Manager

2.7150266009341 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set ...

See full review

Revenue en Sales Manager

2.7150266010611 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set ...

See full review

Revenue en Sales Manager

2.7150266011906 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails ...

See full review

Revenue Manager

2.6505104722835 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...

See full review

Revenue Manager

2.650510472422 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined ...

See full review

Revenue Manager

2.6505104725556 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted communication strategies, businesses can craft personalized experiences that deeply resonate with their guests. This approach nurtures meaningful, long-term relationships and actively encourages repeat visits, ultimately leading to increased customer retention. For instance, automated email campaigns can be intelligently ...

See full review

Founder and CEO of VESTA Hospitality

2.5537362791364 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in ...

See full review

Director of Digital Transformation

2.5214782147513 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

Director of Digital Transformation

2.5214782148787 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

Director of Digital Transformation

2.5214782150112 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

Director of Digital Transformation

2.5214782151415 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving ...

See full review

Reception

2.1666395055921 months ago

Verified

... We need to manually close the bill whenever you check out. This ensures that all charges are accurately finalized and processed before departure. ...

See full review

Commercial Manager

2.1343814412056 months ago

Verified

... Some integrations with smaller OTAs could be expanded to further enhance flexibility. Some smaller automation setups could be more intuitive to configure, saving time during implementation. The ...

See full review

Eigenaar

2.1343814413362 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.1343814414654 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.1343814415998 months ago

Verified

... Mews makes my life easier ...

See full review

Eigenaar

2.1343814417305 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

GM

1.9408330547588 months ago

Verified

... Automatically increase rate plans based on occupancy percentage. Now you have to do this manually. With the restrictions, there should be one based on occupancy%. ...

See full review

MD

1.8440588613392 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

See full review

MD

1.8440588614684 months ago

Verified

... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...

See full review

MD

1.8440588615954 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

See full review

Director of Commercial Strategy

1.6505104746401 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Sales Director

1.4569620876732 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...

See full review

Sales Director

1.4569620878147 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

See full review

Directeur General

1.4247040234285 months ago

Verified

... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...

See full review

Directeur General

1.4247040235562 months ago

Verified

... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...

See full review

Owner

1.4247040236858 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Operations Manager

1.3279298302744 months ago

Verified

... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and efficient to create a ticket. Clever AI ...

See full review

Head of Lettings

1.3279298303976 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

See full review

Head of Lettings

1.3279298305227 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

See full review

Operations Success Manager

1.198897572581 months ago

Verified

... I've been using MEWS for the past 7 years, and it continues to improve with each passing year. One of the key factors that sets MEWS apart from other PMS in the market is its willingness to listen to ...

See full review

Integrations

Limited

Hoteliers often appreciate the range of integrations offered by Mews PMS, highlighting its ability to connect seamlessly with various systems such as PMS, CRM, and payment processors. These integrations are generally simple to set up, allowing users to incorporate them without significant challenges. They consistently perform well, maintaining reliable information syncing across platforms. Additionally, users find that they can customize integrations to meet specific needs, which enhances the overall utility and adaptability of the system.

Sales Director

10.037607266891 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607267086 months ago

Verified

... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...

See full review

Sales Director

10.03760726723 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607267377 months ago

Verified

... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...

See full review

Sales Director

10.037607267527 months ago

Verified

... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...

See full review

Sales Director

10.037607267662 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607267799 months ago

Verified

... The best PMS in the world ! ...

See full review

Sales Director

10.037607267931 months ago

Verified

... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...

See full review

Sales Director

10.037607268062 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Sales Director

10.037607268205 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Project Manager

9.5859943651299 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Project Manager

9.5859943652711 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct ...

See full review

Project Manager

9.5859943654021 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Projects

1.1666395268253 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief for all employees. The connection ...

See full review

Projects

1.1666395269635 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

See full review

Deputy Area Manager Northern Region

5.8118008174264 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...

See full review

Portfolio Systems Application Manager

5.2634137208076 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

CEO

13.29567178546 months ago

Verified

... Mews has a friendly look & feel. The functionalities are easy to use and the latest developments in term of connectivity integrator do place Mews one step ahead from competition ...

See full review

revenue manager

13.295671785594 months ago

Verified

... Userfriendly and efficient PMS ...

See full review

revenue manager

13.295671785749 months ago

Verified

... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...

See full review

Geschäftsführer

13.231155656862 months ago

Verified

... A few small things, such as the fact that SMS can be individualized. And the visual appearance of the booking page, that it is more attractive for guests to BOOK, prices in the calendar, etc. ...

See full review

E-Commerce & Revenue Manager, Cresta Palace

13.295671786027 months ago

Verified

... “Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.” ...

See full review

Group Operations Manager

11.585994366812 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations available on MEWS marketplace ...

See full review

Group Operations Manager

11.585994366946 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations available on MEWS marketplace is limitless ...

See full review

Group Operations Manager

11.585994367087 months ago

Verified

... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations ...

See full review

Owner

10.069865334968 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

See full review

CEO & Co-Owner

7.360187915756 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

See full review

CEO & Co-Owner

7.3601879158923 months ago

Verified

... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...

See full review

Front Office Manager

7.2956717870079 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic it would be so wonderful.*Payment link task ...

See full review

Owner

6.9085750129518 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

See full review

Owner

6.9085750130892 months ago

Verified

... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...

See full review

COO

6.9085750132359 months ago

Verified

... The UX, the API and the calendar view. ...

See full review

Receptionist and customer service trainer

6.7150266262717 months ago

Verified

... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...

See full review

Operations

5.4892201747976 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Operations

5.4892201749291 months ago

Verified

... The fastest, most intuitive, and connected PMS on the market. ...

See full review

Operations

5.4892201750653 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Operations

5.4892201752072 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Revenue Analyst

5.4892201753439 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

MARKETING

5.4892201754798 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

See full review

General Manager

5.2956717885125 months ago

Verified

... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...

See full review

Hotel & Revenue Manager

5.0053492080025 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software ...

See full review

Hotel & Revenue Manager

5.0053492081448 months ago

Verified

... We are missing some opportunities regarding housekeeping and also with the accounts receivable. Some of these can be solved with a work around and others require that we connect with an extern partner ...

See full review

Hotel & Revenue Manager

5.0053492082766 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software and services, which is crucial for a comprehensive property management experience. Whether it’s connecting with channel managers, payment gateways, or housekeeping software, Mews integrates smoothly ...

See full review

Corporate Director of Revenue Management

4.8440588858236 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Corporate Director of Revenue Management

4.8440588859558 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Corporate Director of Revenue Management

4.844058886088 months ago

Verified

... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...

See full review

Corporate Director of Revenue Management

4.8440588862171 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Owner

4.8118008218388 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

See full review

Owner

4.8118008219646 months ago

Verified

... Reliable and Versatile PMS ...

See full review

Owner/Manager

4.6827685640319 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827685641641 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment ...

See full review

Owner/Manager

4.6827685642996 months ago

Verified

... Modern cloud PMS with many integrations. ...

See full review

Owner/Manager

4.6827685644332 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third ...

See full review

Owner/Manager

4.682768564583 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent rates through automatic calculation, but with occupancy-dependent pricing this only works if all dependent rates contain the same service (e.g. breakfast only), since you can only define the surcharges per person once in the reference rate - so you need a reference rate for each catering package that you have to maintain. The integrated booking engine is smart and fast, but only has a very limited range of functions - some booking engines from various channel managers, for example, can do this much better. The guest journey email templates can be customized, but it is quite cumbersome and somewhat limited - there is still room for improvement, but it meets the minimum requirements - if you have high demands on individual design, then you may come up against limits. Access to raw ...

See full review

Owner/Manager

4.6827685647181 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent rates through automatic calculation, but with occupancy-dependent pricing this only works if all dependent rates contain the same service (e.g. breakfast only), since you can only define the surcharges per person once in the reference rate - so you need a reference rate for each catering package that you have to maintain. The integrated booking engine is smart and fast, but only has a very limited range of functions - some booking engines from various channel managers, for example, can do this much better. The guest journey email templates can be customized, but it is quite cumbersome and somewhat limited - there is still room for improvement, but it meets the minimum requirements - if you have high demands on individual design, then you may come up against limits. Access to raw data is possible only through the API ...

See full review

Owner/Manager

4.6827685648544 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively ...

See full review

GM

4.4247040488601 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

See full review

GM

4.4247040489916 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

See full review

DIRECTORA GENERAL

4.4247040491431 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated ...

See full review

Sales

4.3601879202613 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

See full review

Property Operations Manager

4.3279298558822 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate ...

See full review

Director of Revenue

4.2311556624724 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable ...

See full review

Director of Revenue

4.231155662612 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

See full review

4.1343814692059 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

Vice President - Information Technology

3.9730911467596 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

See full review

Sales Manager

3.9408330823708 months ago

Verified

... Ease and speed in daily management. Always looking for software development. ...

See full review

General Manager

3.9408330825041 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

General Manager

3.9408330826404 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

General Manager

3.9408330827763 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

General Manager

3.9408330829323 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

See full review

General Manager

3.9408330831411 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

General Manager

3.940833083343 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

General Manager

3.9408330835439 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

General Manager

3.9408330837164 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, Customer Management and more. But not all of these connections work flawless ...

See full review

General Manager

3.9408330838713 months ago

Verified

... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...

See full review

Manager

3.9085750195169 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total turnover. Additionally, the MEWS Marketplace has been invaluable. It allowed us to integrate ...

See full review

Head of Revenue Distribution and Systems

3.1666395358658 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Head of Revenue Distribution and Systems

3.1666395360316 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Head of Revenue Distribution and Systems

3.1666395361742 months ago

Verified

... Ligula Hospitality Group operates at scale with Mews Multi-Property ...

See full review

Front Office and Reservations Manager

3.0698653427572 months ago

Verified

... Being a MEWS operator in Malta, I would really like to see the implementation of MEWS POS in Malta as this would give us a comprehensive and central overview of our hotel operation. From what I ...

See full review

Front Office and Reservations Manager

3.0698653428961 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...

See full review

Managing Director

3.0376072785096 months ago

Verified

... LyLo perfects guest experiences and drives innovation with Mews ...

See full review

Hotelier

2.9730911497069 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self-onboarding process. The quality of the self-onboarding and the MEWS Academy for learning the systems alone were impressive! Things that we were missing before (self check-in and self check-out, payment automation and more) were included as standard. No paid add-ons etc. Also great (and a significant cost saving for us): the integrated connection to booking.com ...

See full review

Product evolution and deployment manager

2.8118008273003 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. Brilliant ...

See full review

Group Revenue Manager

2.7795427629264 months ago

Verified

... The system is easy to use, flows well, easy accessible online. Has ongoing updates to improve the service, improved customer service. Easy trainable, great system for front office and can interacts ...

See full review

Group Revenue Manager

2.7795427630757 months ago

Verified

... Reporting could be improved and being able to download longer than a month. Also analytics showing PY and more data would be beneficial to users, more payment choices other than stripe. ...

See full review

Revenue Manager

2.650510505258 months ago

Verified

... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield ...

See full review

Founder and CEO of VESTA Hospitality

2.5537363118884 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top of the line third ...

See full review

Founder and CEO of VESTA Hospitality

2.5537363120583 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top ...

See full review

Founder and CEO of VESTA Hospitality

2.5537363122308 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate ...

See full review

Hotel revenue & Operations manager

2.5214782478715 months ago

Verified

... Mews PMS system is a great operating system allowing online training to be completed to This property management system is intuitive and ever-evolving, with excellent integrations that enhance the ...

See full review

Director of Digital Transformation

2.5214782480152 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

Director of Digital Transformation

2.5214782481567 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC and AirBnB message ...

See full review

Director of Digital Transformation

2.5214782482908 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC ...

See full review

Director of Digital Transformation

2.5214782484248 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC and AirBnB ...

See full review

Director of Digital Transformation

2.5214782485588 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC ...

See full review

FD

2.392445990634 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for ...

See full review

FD

2.3924459907639 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many ...

See full review

FD

2.3924459909035 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many ...

See full review

Eigenaar

2.134381474913 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the bill in the PMS ...

See full review

Eigenaar

2.134381475047 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

See full review

Revenue & Reservation Manager

2.069865346154 months ago

Verified

... Best PMS ...

See full review

GM

1.9408330882363 months ago

Verified

... With the online check-in function I don't have to waste time at check-in anymore. And the guest's details are also shown in the POS, Allergies and such. Great! ...

See full review

Hotel Operations Manager

1.8763169593463 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...

See full review

MD

1.8440588949671 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

See full review

MD

1.8440588950993 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

See full review

Director of Commercial Strategy

1.6505105081381 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505105082799 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable ...

See full review

Director of Commercial Strategy

1.6505105084185 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.650510508551 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate ...

See full review

Director of Commercial Strategy

1.650510508682 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration ...

See full review

Director of Commercial Strategy

1.6505105088097 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate ...

See full review

Sales Director

1.4569621218537 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...

See full review

Sales Director

1.4569621219956 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...

See full review

Sales Director

1.4569621221401 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests (OTA ...

See full review

Head of Lettings

1.3279298642051 months ago

Verified

... Probably Mews can explore more options for multi-properties. Reporting can be more streamlined and efficient if it have options for multiple properties. For example we managed quite a few properties, ...

See full review

Manager

1.1988976062709 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

See full review

Manager

1.1988976063986 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

See full review

Value

Uneconomical

Hoteliers often appreciate the value offered by Mews PMS, highlighting its return on investment due to its continuous development and modernization, which keeps it ahead of competitors who lag in digitization. They find that the platform offers sufficient benefits for its cost, especially noting the seamless transition from outdated systems that hinder growth. The clarity in pricing and the availability of free trials or demos contribute positively to users’ perception of value, enabling them to assess the software effectively before committing. Overall, the cost aligns well with the features provided, making it a worthwhile investment for hoteliers aiming for flexibility and adaptability in their property management systems.

CEO

1.9085750438053 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information ...

See full review

Sales Director

10.037607302068 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Project Manager

9.5859943989875 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high ...

See full review

Project Manager

9.5859943991271 months ago

Verified

... Mews A Modern PMS Changing the Game ...

See full review

Project Manager

9.5859943992742 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Night House Host

13.166639560716 months ago

Verified

... learning is quick ...

See full review

Projects

1.166639560858 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

See full review

Projects

1.1666395609924 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief ...

See full review

Projects

1.1666395611249 months ago

Verified

... A system for the future ...

See full review

Deputy Area Manager Northern Region

5.8118008515804 months ago

Verified

... Great team help ...

See full review

Portfolio Systems Application Manager

5.263413754941 months ago

Verified

... I used to have a whole list of improvements for PMS systems but MEWS has worked the list in an amazing pace. ...

See full review

revenue manager

13.295671819583 months ago

Verified

... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...

See full review

Chef de réception

13.295671819711 months ago

Verified

... Billing could be improved as it is complicated when you have multiple guests on the same reservation it opens 1 bill per guest while they are in the same room and I think a Pop up Alert on the bill ...

See full review

Head of Innovation

13.263413755326 months ago

Verified

... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and ...

See full review

Head of Innovation

13.263413755459 months ago

Verified

... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...

See full review

Head of Innovation

13.263413755593 months ago

Verified

... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires consistency, hard work, great attitude, disruptive ideas and of course professional team. Mews definitely deserves high scores in each of these categories even though, as every growing company, it requires constant improvement to adjust their products and services to constantly growing needs of its customers and fast changing world. But it's definitely a positive ...

See full review

Head of Innovation

13.263413755738 months ago

Verified

... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...

See full review

Head of Innovation

13.263413755866 months ago

Verified

... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and gain a competitive edge in the industry. We believe that Mews Multi-Property is the key to unlocking a new level of operational excellence in the world ...

See full review

Geschäftsführer

13.23115569148 months ago

Verified

... Perfect system for innovative companies ...

See full review

Head of guest services

13.16663956258 months ago

Verified

... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a highlight of our experience with Mews. Nonetheless, the updates of the system and constant improvements is something we find very convenient and means the developer ...

See full review

Guest Relations Manager

13.166639562712 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

See full review

Front Office Manager

13.16663956285 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

See full review

Front Office Manager

13.166639563001 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

See full review

Sr Technology Manager

12.618252466362 months ago

Verified

... A dynamic and lightweight cloud PMS ...

See full review

Sr Technology Manager

12.618252466493 months ago

Verified

... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature releases are frequent. MEWS is best ...

See full review

E-Commerce & Revenue Manager, Cresta Palace

13.295671821467 months ago

Verified

... Cresta Palace embraces connectivity for full-service stays ...

See full review

Front Desk Manager

12.327929886114 months ago

Verified

... Innovative PMS in constant evolution to adapt to the needs of hoteliers and clients. Easy to handle, intuitive, adapted to new technologies, with integration with many other hotel solutions. ...

See full review

Hotel Manager

11.521478273358 months ago

Verified

... A nightmare! ...

See full review

Hotel Manager

11.521478273495 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2.⁠ ⁠After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated message saying that they are working on the issue etc without offering any solution. We have a problem that is not fixed for 45 days now and all our emails regarding this issue are ignored completely and from time to time they send us a templated message saying that some things take longer to be fixed. 3.⁠ ⁠If we want to actually have support (they call it premium support), we have to pay €299 per month! This is a joke. No support for free, regular support for €3600 a year! We thought that we are going to work with people that really know the hotel industry but it looks like everything is just marketing ...

See full review

Systems Manager

7.4569621445975 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize ...

See full review

Systems Manager

7.4569621447312 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

See full review

Systems Manager

7.456962144866 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize ...

See full review

Systems Manager

7.4569621450093 months ago

Verified

... Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding ...

See full review

Systems Manager

7.4569621451441 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront ...

See full review

Head of technology

7.3924460162369 months ago

Verified

... Mews Delivers Outstanding Performance in PMS and POS Systems. ...

See full review

CEO & Co-Owner

7.36018795185 months ago

Verified

... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...

See full review

Revenue Manager

7.3279298874664 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

See full review

Revenue Manager

7.3279298876012 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

See full review

Revenue Manager

7.327929887746 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279298878786 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.32792988801 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279298881444 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

See full review

Revenue Manager

7.3279298882773 months ago

Verified

... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh ...

See full review

Revenue Manager

7.3279298884076 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY ...

See full review

Revenue Manager

7.3279298885476 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279298886955 months ago

Verified

... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh your contract, IS NON-RESISTANT. SEE THE 0 REVIEW - different issues - same attitude from Mews. ITS WHO THEY ARE - THE ARE NOT GOING TO CHANGE. I know I work with them 10 years ago, and THERE ARE THE SAME ERRORS - THE NEVER FIXED THEM. THE NEVER WILL. BECAUSE THE WOULD HAVE TO ADMIT THEY ARE WRONG !!! But they cant, because they are like NARCISSIST. NOTHING THEY SAY MATTERS. Oh, and even GOOGLE ...

See full review

Revenue Manager

7.3279298888355 months ago

Verified

... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh your contract, IS NON-RESISTANT. SEE THE 0 REVIEW - different issues - same attitude from Mews. ITS WHO THEY ARE - THE ARE NOT GOING TO CHANGE. I know I work with them 10 years ago, and THERE ARE THE SAME ERRORS - THE NEVER FIXED THEM. THE NEVER WILL. BECAUSE THE WOULD HAVE TO ADMIT THEY ARE WRONG ...

See full review

COO

6.9085750502584 months ago

Verified

... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...

See full review

COO

6.9085750503902 months ago

Verified

... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...

See full review

Assistant Manager

6.8440589215087 months ago

Verified

... MEWS is the best ...

See full review

Assistant Manager

6.8440589216506 months ago

Verified

... MEWS is the best ...

See full review

Receptionist and customer service trainer

6.7150266637134 months ago

Verified

... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...

See full review

Revenue & Distribution

6.6827685993235 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.682768599456 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...

See full review

Owner

6.134381502808 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

See full review

Owner

6.134381502957 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

See full review

Owner

6.1343815030854 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine ...

See full review

Owner

6.1343815032202 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly ...

See full review

Owner

6.1343815033561 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first ...

See full review

Owner

6.1343815034834 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human contact and refer you to help menus instead of solving issues with you. Bottom line is they are a Dutch ...

See full review

Owner

6.1343815036238 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

See full review

Owner

6.1343815037575 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

See full review

Owner

6.1343815038878 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and ...

See full review

Owner

6.1343815040128 months ago

Verified

... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...

See full review

Operations

5.4892202138157 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Operations

5.4892202139423 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Revenue Analyst

5.4892202140883 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

Revenue Analyst

5.489220214226 months ago

Verified

... Is the all in one tool every hotel must have! ...

See full review

MARKETING

5.4892202143563 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

See full review

Managing Director

5.4569621499735 months ago

Verified

... Great PMS with AMAZING team behind it! ...

See full review

Managing Director

5.4569621501109 months ago

Verified

... Easily able to manage the property, with great metrics available in reporting! Support team that is quick and helpful. Always improving the system and rolling out new features that are important to ...

See full review

General Manager

5.2956718276744 months ago

Verified

... Top PMS on the market! A Must-Have for Modern Hospitality ...

See full review

General Manager

5.2956718278095 months ago

Verified

... Top PMS on the market! A Must-Have for Modern Hospitality ...

See full review

General Manager

5.2956718279458 months ago

Verified

... Mews is a game-changer for hotel property management, offering a seamless and intuitive platform that enhances both guest experiences and operational efficiency. Its user-friendly interface and powerful automation tools save time and reduce errors, allowing staff to focus on what matters most—hospitality. The continuous updates and exceptional customer support make Mews an indispensable ...

See full review

General Manager

5.2956718280768 months ago

Verified

... Top PMS on the market! A Must-Have for Modern Hospitality ...

See full review

directeur

5.1343815056291 months ago

Verified

... Good hotel management software. Training takes less time than our old program. ...

See full review

Hotel & Revenue Manager

5.0053492476994 months ago

Verified

... A simple system with many opportunities ...

See full review

Corporate Director of Revenue Management

4.8440589252613 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Owner

4.8118008608744 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

See full review

Owner/Manager

4.6827686029417 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development ...

See full review

Owner/Manager

4.6827686030731 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite active ...

See full review

Owner/Manager

4.6827686032064 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent rates through automatic calculation, but with occupancy-dependent pricing this only works if all dependent rates contain the same service (e.g. breakfast only), since you can only define the surcharges per person once in the reference rate - so you need a reference rate for each catering package that you have to maintain. The integrated booking engine is smart and fast, but only has a very limited range of functions - some booking engines from various channel managers, for example, can do this much better. The guest journey email templates can be customized, but it is quite cumbersome and somewhat limited - there is still room for improvement, but it meets the minimum requirements - if you have high demands on individual design, then you may come up against limits. Access to raw data is possible only through the API, but that is reserved only for third party integrations, but if the hotel want's to create an individual integrations solution for a sepecial use case and connect an in-house app to MEWS, the enterprise ...

See full review

DIRECTORA GENERAL

4.4247040872237 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works smoothly and spectacularly. We can't imagine our hotel without Mews; it has been a real ...

See full review

Sales

4.3601879583348 months ago

Verified

... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...

See full review

Sales

4.3601879584786 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

See full review

Sales

4.3601879586115 months ago

Verified

... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...

See full review

Property Operations Manager

4.3279298942275 months ago

Verified

... The interface and the easy way to reach several points of the Program in order to help as fast as possible the Guests. ...

See full review

Property Operations Manager

4.3279298943597 months ago

Verified

... Finally something User Friendly ...

See full review

Director of Revenue

4.2311557009554 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

See full review

Director of Revenue

4.2311557010831 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

See full review

Director of Revenue

4.2311557012123 months ago

Verified

... As with any PMS, there are always pain points. The amazing thing about MEWS is that they listen to feedback. Billing, accounting, and group managment are still areas for improvement. However, in the year and half that we have been on the system they have made great ...

See full review

Director of Revenue

4.2311557013422 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams and provide amazing ...

See full review

Director of Revenue

4.2311557014684 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams and provide amazing ...

See full review

Dirección administración

4.1666395725911 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

See full review

Dirección administración

4.166639572736 months ago

Verified

... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...

See full review

CEO

4.1666395728827 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

See full review

CEO

4.1666395730305 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

See full review

CEO

4.1666395731623 months ago

Verified

... They act like they invented reservation systems. They are no better than any of their competitors at a much higher price. ...

See full review

CEO

4.166639573293 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

See full review

CEO

4.1666395734371 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

See full review

4.1343815090547 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...

See full review

4.1343815091857 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.134381509313 months ago

Verified

... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...

See full review

Ownder

4.1021234449354 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...

See full review

Ownder

4.1021234450784 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a independent ...

See full review

Ownder

4.102123445233 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a independent private ...

See full review

Ownder

4.1021234453651 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a independent private hotel - and the price ...

See full review

Gastgeber

4.0053492519415 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

See full review

General Manager

3.9408331230339 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest changes in billing ...

See full review

Manager

3.9085750586462 months ago

Verified

... MEWS – A True Lifesaver for Our Hotel ...

See full review

Manager

3.9085750587817 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower ...

See full review

Manager

3.9085750589072 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total ...

See full review

Manager

3.9085750590356 months ago

Verified

... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions — making the system so intuitive that even someone with minimal training (or, as an example, a child) could easily perform these actions. This would be especially valuable in addressing labor ...

See full review

Manager

3.9085750591771 months ago

Verified

... MEWS – A True Lifesaver for Our Hotel ...

See full review

Manager

3.9085750593239 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total turnover. Additionally, the MEWS Marketplace has been invaluable. It allowed us to integrate an RMS in no time at all — one call, and an hour later, we had a fully functional RMS. This tool helped us switch from static to dynamic pricing, allowing us to maximize revenue through smarter pricing strategies. We absolutely love it! MEWS has had a profound ...

See full review

Manager

3.9085750594732 months ago

Verified

... MEWS – A True Lifesaver for Our Hotel ...

See full review

Revenue Manager

3.8763169951053 months ago

Verified

... Interesting and exciting experience ...

See full review

Revenue Manager

3.8763169952397 months ago

Verified

... Interesting and exciting experience ...

See full review

Revenue Manager

3.8763169953685 months ago

Verified

... I have to say, you have to get used to it at the beginning, but working with Mews is really fun. The system is super intuitive and the Mews team is cool, they develop a lot together with the customer. ...

See full review

Hotel DIrector

3.8118008664703 months ago

Verified

... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...

See full review

Receptionist

3.7795428020867 months ago

Verified

... What I like most about Mews is the ease of automating procedures, performing integrations and, above all, its intuitive and easy-to-use interface, which makes daily management much more efficient. Not to mention the reduction ...

See full review

Reservations Manager

3.7150266731974 months ago

Verified

... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...

See full review

General Manager

3.6182524797801 months ago

Verified

... Would be great if the guest-facing touch points (e.g. trigger eDMs and booking engines) can be better customized to align with property's branding ...

See full review

Hotel Manager

3.5214782863706 months ago

Verified

... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...

See full review

Marketing and Revenue manager

3.4569621574769 months ago

Verified

... Hotel Lancaster achieves an impressive digital makeover with Mews ...

See full review

Marketing and Revenue manager

3.4569621576094 months ago

Verified

... “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be ...

See full review

Head of Revenue Distribution and Systems

3.1666395771031 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

See full review

Head of Revenue Distribution and Systems

3.1666395772345 months ago

Verified

... Ligula Hospitality Group operates at scale with Mews Multi-Property ...

See full review

CEO

3.1021234483404 months ago

Verified

... Haka House opens an exciting new chapter of tech-driven hospitality with Mews ...

See full review

Front Office and Reservations Manager

3.0698653840606 months ago

Verified

... No Looking Back ...

See full review

General Manager

3.0698653842074 months ago

Verified

... Accounts Reports / Maintenance Module module / Costs of the system are higher than any other PMS / Setting up MEWS Kiosk ...

See full review

General Manager

3.0698653844347 months ago

Verified

... Accounts Reports / Maintenance Module module / Costs of the system are higher than any other PMS / Setting up MEWS Kiosk ...

See full review

Founder

3.0376073200747 months ago

Verified

... Feature better invoicing features for business travellers in their checkin kiosk ...

See full review

Managing Director

3.037607320246 months ago

Verified

... “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo Auckland was intentionally designed around Mews Kiosks, earning us a prestigious designer ...

See full review

Hotelier

2.9730911914561 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

See full review

Product evolution and deployment manager

2.8118008690446 months ago

Verified

... Ever growing and improving platform ...

See full review

Revenue en Sales Manager

2.7150266757217 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...

See full review

Revenue en Sales Manager

2.7150266758923 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...

See full review

Revenue Manager

2.6505105470042 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...

See full review

Revenue Manager

2.6505105472394 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive ...

See full review

Revenue Manager

2.6505105474492 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions to cultivate and enhance ...

See full review

Revenue Manager

2.65051054768 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted communication strategies, businesses can craft personalized experiences that deeply resonate with their guests. This approach nurtures meaningful, long-term relationships and actively encourages repeat visits, ultimately leading to increased customer retention. For instance, automated email campaigns can be intelligently triggered based on individual guest preferences, prior purchase history, or engagement patterns. This ensures timely and contextually relevant outreach ...

See full review

Founder and CEO of VESTA Hospitality

2.5537363542992 months ago

Verified

... MEWS helped us Build our Brand in multiple markets ...

See full review

Founder and CEO of VESTA Hospitality

2.5537363544362 months ago

Verified

... MEWS has grown in size significantly in the last years and this added some limitations in their ability to fast response and possibility to operate in different zones and countries across the globe. ...

See full review

Hotel revenue & Operations manager

2.5214782900541 months ago

Verified

... Intuitive system, great for automation and optimizing the guest journey ...

See full review

Hotel revenue & Operations manager

2.5214782901859 months ago

Verified

... Intuitive system, great for automation and optimizing the guest journey ...

See full review

Director of Digital Transformation

2.5214782903185 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

revenue manager

2.2634137743201 months ago

Verified

... A Must-Have PMS for Modern Hoteliers ...

See full review

Eigenaar

2.1343815163956 months ago

Verified

... Mews makes my life easier ...

See full review

Eigenaar

2.1343815165248 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

General Manager

1.9085750650396 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out pretty frequently and are very often helpful and never ...

See full review

General Manager

1.9085750652053 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...

See full review

Hotel Operations Manager

1.8763170009177 months ago

Verified

... As everything in life, there is always area of improvement and the good thing is Mews are open for improvements. ...

See full review

Hotel Operations Manager

1.876317001085 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...

See full review

Co-Founder & CEO

1.5859944205802 months ago

Verified

... Apple Like! ...

See full review

Co-Founder & CEO

1.5859944207135 months ago

Verified

... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, personalized support. Whenever we have an issue, they navigate it with care and respond quickly. It’s a refreshing ...

See full review

Co-Founder & CEO

1.5859944208419 months ago

Verified

... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, ...

See full review

Co-Founder & CEO

1.5859944209715 months ago

Verified

... Filtering settings in analytics across the board and time of the onboarding process. Honestly, the platform is very impressive and I don't have many areas of improvement to suggest. ...

See full review

Director of Commercial Strategy

1.6505105501602 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful ...

See full review

Director of Commercial Strategy

1.6505105502871 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505105504155 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505105505895 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel ...

See full review

Director of Commercial Strategy

1.6505105508124 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505105509797 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally, from the front desk to housekeeping and maintenance, each department has the opportunity to login from a desktop or mobile device and review guest information, room information and rates. Similarly access for General Managers and leadership on a corporate level is just as simple and easy to gain and navigate. Reporting is made simple with a report builder function, where you can also build custom reports and have them sent to you or the team on a daily/weekly/monthly basis. It's easy to set up reports to send to STR. Integration with a channel manager such as SiteMinder is simple too and compared to other PMS systems, I have worked with in the past, this one has never had any issues with receiving reservations and sending rates. Integrating with Rate/Revenue Management solutions is easy and doesn't take long to enable either. The ability to sell ...

See full review

Director of Commercial Strategy

1.6505105511167 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding ...

See full review

Sales Director

1.4569621641547 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

See full review

Sales Director

1.456962164285 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

See full review

Owner

1.4247040999033 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041000385 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041001669 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041002961 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041004954 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041006612 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041008214 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041010488 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041012138 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.424704101346 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041014916 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041016211 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Hotelmanager

1.3601879727218 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the system, ... Moreover, not unimportant, the fast and clear support is also a great added value. Anyone can sell ...

See full review

Hotelmanager

1.3601879728539 months ago

Verified

... In the meantime, almost 4 months have passed and nothing has been discovered in that sense. For now, and we assume that it will remain that way ;-), it does what it should do. That is precisely its strength. Although that seems obvious or should be, it does not always appear to be the case with other installations (or purchases in general) and that is one of the biggest ...

See full review

Service Owner

1.3279299084662 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really great for us with a lot of users ...

See full review

Directeur Général

1.3279299086111 months ago

Verified

... I honestly have no negative comments to make about the system. So far I am 100% satisfied and so is my team. ...

See full review

Directeur Général

1.3279299087515 months ago

Verified

... I honestly have no negative comments to make about the system. So far I am 100% satisfied and so is my team. ...

See full review

Operations Manager

1.3279299089188 months ago

Verified

... No Airbnb direct integration for existing customer yet. It's available for new customer so we believed it will come to us very soon, so not a big issue. Some new initiatives have been proposed on Mews social ...

See full review

Operations Manager

1.3279299091473 months ago

Verified

... No Airbnb direct integration for existing customer yet. It's available for new customer so we believed it will come to us very soon, so not a big issue. Some new initiatives have been proposed on ...

See full review

Head of Lettings

1.3279299093059 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

See full review

Operations Success Manager

1.1988976513926 months ago

Verified

... A Powerful, Adaptable, and Accessible PMS Solution for Every Property Type ...

See full review

Manager

1.1988976515379 months ago

Verified

... Good PMS ...

See full review

Ventas / Márqueting

1.1021234581332 months ago

Verified

... Some reports could have a little more information, for example to see the amount of income lost due to cancellations or to find the rate type more easily in Excel. Despite this, it offers very ...

See full review

Functionality

Developing

Hoteliers often appreciate the functionality of Mews's Property Management System (PMS) for its ease of use, reliability, and adaptability. The system efficiently handles core tasks such as booking and reporting, though some users have suggested improvements in financial reporting to better meet local requirements. Mews PMS is noted for its continuous development and adaptability, ensuring it remains up-to-date with changing needs. The system's automation capabilities, like billing and streamlined multi-property management, contribute to its efficiency. Users value the customizability of workflows and the ability to personalize certain features, enabling the system to scale and accommodate business growth effectively. Reports are generally considered actionable, although there's room for enhancement in providing more comprehensive insights. Overall, Mews PMS is recognized for integrating a wide range of necessary features in a reliable and scalable solution that accommodates global operations.

CEO

1.3279299284457 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

See full review

CEO

1.3279299287325 months ago

Verified

... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...

See full review

CEO

1.3279299289733 months ago

Verified

... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...

See full review

CEO

1.3279299291756 months ago

Verified

... A prefect PMS ...

See full review

CEO

1.3279299294153 months ago

Verified

... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...

See full review

CEO

1.3279299296726 months ago

Verified

... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...

See full review

CEO

1.9085750911891 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation ...

See full review

CEO

1.9085750914255 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance ...

See full review

CEO

1.9085750916614 months ago

Verified

... The customizability is quite poor in many regards. For example, it should be possible to modify invoices, registration cards and the automatic emails (the function itself is great!) more to provide a ...

See full review

CEO

1.9085750918884 months ago

Verified

... Great system but not customizable enough ...

See full review

CEO

1.9085750921207 months ago

Verified

... The customizability is quite poor in many regards. For example, it should be possible to modify invoices, registration cards and the automatic emails (the function itself is great!) more to provide a ...

See full review

CEO

1.9085750923574 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address ...

See full review

Sales Director

10.037607350638 months ago

Verified

... The best PMS in the world ! ...

See full review

Sales Director

10.037607350872 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Project Manager

9.5859944479025 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Project Manager

9.5859944481493 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS ...

See full review

Project Manager

9.5859944483322 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless ...

See full review

Project Manager

9.585994448576 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms ...

See full review

Project Manager

9.5859944488247 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Project Manager

9.5859944490446 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...

See full review

Night House Host

13.166639610556 months ago

Verified

... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...

See full review

Night House Host

13.166639610815 months ago

Verified

... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...

See full review

Night House Host

13.16663961106 months ago

Verified

... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...

See full review

Night House Host

13.166639611311 months ago

Verified

... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...

See full review

Projects

1.1666396115905 months ago

Verified

... Of course, as with all other systems, there are some small things that could be improved (for example the reporting in Mews). ...

See full review

Projects

1.1666396118108 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

See full review

Projects

1.1666396120363 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

See full review

Projects

1.1666396122868 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

See full review

Deputy Area Manager Northern Region

5.8118009028323 months ago

Verified

... Some group functionality and reporting functionality would be great. We look for average rates per bed type without including full dorm prices or taking into consideration out of order beds etc. ...

See full review

Deputy Area Manager Northern Region

5.8118009030477 months ago

Verified

... Some group functionality and reporting functionality would be great. We look for average rates per bed type without including full dorm prices or taking into consideration out of order beds etc. ...

See full review

Portfolio Systems Application Manager

5.2634138065203 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634138067458 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634138069556 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.263413807205 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634138074511 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634138076871 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

CEO

13.295671872463 months ago

Verified

... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...

See full review

CEO

13.29567187272 months ago

Verified

... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...

See full review

Director of Sales and Marketing

13.295671872968 months ago

Verified

... Richer guest profiles ...

See full review

revenue manager

13.295671873221 months ago

Verified

... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...

See full review

revenue manager

13.295671873466 months ago

Verified

... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...

See full review

Revenue Manager

13.295671873711 months ago

Verified

... Handy and functional PMS for hotel operation. ...

See full review

Revenue Manager

13.295671873981 months ago

Verified

... Interface is clean and neat. As easy to use as a smartphone. MEWS university interface is also very usefull to get familiar with the PMS and you spare time on training the entire team. Room planning ...

See full review

Revenue Manager

13.295671874253 months ago

Verified

... Interface is clean and neat. As easy to use as a smartphone. MEWS university interface is also very usefull to get familiar with the PMS and you spare time on training the entire team. Room planning ...

See full review

Revenue Manager

13.295671874509 months ago

Verified

... Interface is clean and neat. As easy to use as a smartphone. MEWS university interface is also very usefull to get familiar with the PMS and you spare time on training the entire team. Room planning ...

See full review

Revenue Manager

13.295671874766 months ago

Verified

... Customer support can better seize hotel request instead of sharing MEWS help article. MEWS analytics is quite heavy and slow so we prefer using other tools for revenue management purpose. ...

See full review

General Manager

13.2634138105 months ago

Verified

... I don't really know what could/should be improved but having more properties using Mews will make recruitment easier and give more opportunities to our staff ...

See full review

Head of Innovation

13.263413810764 months ago

Verified

... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and ...

See full review

Hotel Assistant Manager

13.198897682005 months ago

Verified

... Simple and easy to use, but limited. ...

See full review

Hotel Assistant Manager

13.198897682273 months ago

Verified

... More detailed reports. Rooming list like arrivals and departures should be simpler for the housekeeping team be able to read and execute without having to make their own excel sheet for it. But the biggest issue is that Mews ...

See full review

Guest Relations Manager

13.166639618007 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

See full review

Guest Relations Manager

13.166639618259 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

See full review

Guest Relations Manager

13.166639618499 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

See full review

Guest Relations Manager

13.166639618743 months ago

Verified

... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...

See full review

Guest Relations Manager

13.166639618998 months ago

Verified

... Would be happy if I will be able to see our Travel Shop items which were posted during the month separately (e.g. to choose Fabrika T-Shirt and see all sales we had during the month in this category) ...

See full review

Front Office Manager

13.166639619245 months ago

Verified

... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...

See full review

Sr Technology Manager

12.618252522669 months ago

Verified

... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature ...

See full review

Sr Technology Manager

12.618252522933 months ago

Verified

... It would be great to see more capabilities with integrators, specifically allowing them to push features into the PMS - like access system functions, statuses, etc. I picture that working like an Android widget within the PMS. The guest ...

See full review

E-Commerce & Revenue Manager, Cresta Palace

13.295671878026 months ago

Verified

... CRM is missing in this PMS ...

See full review

Front Desk Manager

12.327929942749 months ago

Verified

... Innovative, modern and in constant evolution ...

See full review

Front Desk Manager

12.327929943003 months ago

Verified

... Billing templates can be still be improved together with the company profiles. Mews Analytics can still be developed into a more friendly system. However it is a great PMS in constant evolution. ...

See full review

Front Desk Manager

12.32792994325 months ago

Verified

... Billing templates can be still be improved together with the company profiles. Mews Analytics can still be developed into a more friendly system. However it is a great PMS in constant evolution. ...

See full review

Front Desk Manager

12.327929943452 months ago

Verified

... Billing templates can be still be improved together with the company profiles. Mews Analytics can still be developed into a more friendly system. However it is a great PMS in constant evolution. ...

See full review

Hotel Manager

11.521478330795 months ago

Verified

... Unfortunately, we are not happy at all with Mews . It has many bugs and no customer service. See below. ...

See full review

Hotel Manager

11.52147833104 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...

See full review

Hotel Manager

11.521478331283 months ago

Verified

... 1.⁠ ⁠During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...

See full review

Owner

10.069865428346 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

See full review

Owner

10.069865428572 months ago

Verified

... The biggest room for imporvment would be in-app features so you didn't have to rely on integrations, would be great if it was an omni-platform ...

See full review

Owner

10.069865428819 months ago

Verified

... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...

See full review

GM-OWNER

7.9408331710133 months ago

Verified

... PMS itself is really good, easy to use, very useful features, set up was not very difficult, in general and over good. ...

See full review

Systems Manager

7.4569622035159 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...

See full review

Systems Manager

7.4569622037478 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker ...

See full review

Systems Manager

7.4569622039994 months ago

Verified

... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient ...

See full review

Systems Manager

7.4569622042645 months ago

Verified

... Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding ...

See full review

CEO & Co-Owner

7.3601880109569 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

See full review

CEO & Co-Owner

7.3601880112399 months ago

Verified

... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...

See full review

Sales Director

7.327929946937 months ago

Verified

... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...

See full review

Revenue Manager

7.3279299470766 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279299472155 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING ...

See full review

Revenue Manager

7.3279299473462 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC ...

See full review

Revenue Manager

7.327929947494 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279299476396 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279299477726 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS ...

See full review

Revenue Manager

7.3279299479085 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279299480429 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING ...

See full review

Revenue Manager

7.3279299481885 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy ...

See full review

Revenue Manager

7.3279299483255 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick ...

See full review

Revenue Manager

7.3279299484603 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Revenue Manager

7.3279299485984 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same ...

See full review

Revenue Manager

7.3279299487354 months ago

Verified

... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...

See full review

Front Desk

7.3279299488784 months ago

Verified

... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...

See full review

Front Desk

7.3279299490151 months ago

Verified

... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...

See full review

Front Desk

7.3279299491495 months ago

Verified

... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...

See full review

Support expert

7.2956718847648 months ago

Verified

... Mews is The best PMS System, So easy to work with. ...

See full review

Front Office Manager

7.2956718848981 months ago

Verified

... *Love the guest profiles - that you have all the guest reservations, invoices and payments in one place. *The payment link function ...

See full review

Front Office Manager

7.2956718850291 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...

See full review

Front Office Manager

7.2956718851706 months ago

Verified

... *Love the guest profiles - that you have all the guest reservations, invoices and payments in one place. *The payment link function ...

See full review

Owner

6.9085751111167 months ago

Verified

... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...

See full review

Owner

6.9085751112504 months ago

Verified

... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...

See full review

COO

6.9085751113773 months ago

Verified

... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...

See full review

COO

6.908575111508 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...

See full review

COO

6.9085751116413 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...

See full review

Assistant Manager

6.8440589827457 months ago

Verified

... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...

See full review

Assistant Manager

6.8440589828763 months ago

Verified

... MEWS is the best ...

See full review

Receptionist and customer service trainer

6.7150267249429 months ago

Verified

... The group bookings should be eaaier.Moreover when you are looking for a reservation, you should be able to have more options for filters. ...

See full review

Receptionist and customer service trainer

6.7150267250769 months ago

Verified

... The group bookings should be eaaier.Moreover when you are looking for a reservation, you should be able to have more options for filters. ...

See full review

Revenue & Distribution

6.6827686606933 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.6827686608348 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher acts only as a way to access that rate. Makes it difficult when you want to record a voucher's ...

See full review

Revenue & Distribution

6.6827686609741 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...

See full review

Revenue & Distribution

6.6827686611029 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...

See full review

Revenue & Distribution

6.6827686612287 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.6827686613609 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...

See full review

Revenue & Distribution

6.6827686614897 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.6827686616805 months ago

Verified

... Great system ...

See full review

Revenue & Distribution

6.6827686619202 months ago

Verified

... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...

See full review

Revenue & Distribution

6.682768662167 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Owner

6.1343815656291 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and ...

See full review

Owner

6.1343815658483 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily ...

See full review

Owner

6.1343815661141 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile ...

See full review

Owner

6.1343815663803 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous ...

See full review

Owner

6.1343815666222 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute ...

See full review

Operations

5.4892202764945 months ago

Verified

... The fastest, most intuitive, and connected PMS on the market. ...

See full review

Operations

5.4892202767555 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Operations

5.4892202769978 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Operations

5.4892202771853 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Operations

5.4892202774328 months ago

Verified

... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...

See full review

Revenue Analyst

5.4892202777083 months ago

Verified

... -Analytics needs a level of personalization, in terms of KPI's to analyze. Also programming reports is not available yet in Analytics. ...

See full review

Revenue Analyst

5.4892202779525 months ago

Verified

... -Analytics needs a level of personalization, in terms of KPI's to analyze. Also programming reports is not available yet in Analytics. ...

See full review

Revenue Analyst

5.4892202781982 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

Revenue Analyst

5.4892202784476 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

Revenue Analyst

5.4892202786888 months ago

Verified

... Is the all in one tool every hotel must have! ...

See full review

MARKETING

5.4892202789363 months ago

Verified

... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...

See full review

MARKETING

5.489220279179 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

See full review

5.4892202794224 months ago

Verified

... I like the most the easy way to use the system, everything very organized within the system, and also I like that is on development for improvements. ...

See full review

5.4892202796602 months ago

Verified

... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...

See full review

5.4892202799082 months ago

Verified

... I like the most the easy way to use the system, everything very organized within the system, and also I like that is on development for improvements. ...

See full review

Managing Director

5.4569622156295 months ago

Verified

... Great PMS with AMAZING team behind it! ...

See full review

Managing Director

5.4569622158654 months ago

Verified

... Easily able to manage the property, with great metrics available in reporting! Support team that is quick and helpful. Always improving the system and rolling out new features that are important to ...

See full review

Managing Director

5.456962216113 months ago

Verified

... Easily able to manage the property, with great metrics available in reporting! Support team that is quick and helpful. Always improving the system and rolling out new features that are important to ...

See full review

Mr

5.4569622163542 months ago

Verified

... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich ...

See full review

General Manager

5.2956718940099 months ago

Verified

... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...

See full review

General Manager

5.295671894251 months ago

Verified

... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...

See full review

General Manager

5.2956718944769 months ago

Verified

... Mews is a game-changer for hotel property management, offering a seamless and intuitive platform that enhances both guest experiences and operational efficiency. Its user-friendly interface and powerful automation tools ...

See full review

General Manager

5.2956718947181 months ago

Verified

... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...

See full review

directeur

5.134381572394 months ago

Verified

... Billing: Invoice numbering is a problem as long as the invoice is open. Once closed it is difficult to make corrections. Also, the payment system does not allow debit cards to be taken for security ...

See full review

directeur

5.1343815726281 months ago

Verified

... We received a good listening to our needs, the support is good, all this with respect. The Hotello team who followed it ticks the boxes! ...

See full review

directeur

5.1343815728655 months ago

Verified

... Billing: Invoice numbering is a problem as long as the invoice is open. Once closed it is difficult to make corrections. Also, the payment system does not allow debit cards to be taken for security ...

See full review

directeur

5.1343815731145 months ago

Verified

... Billing: Invoice numbering is a problem as long as the invoice is open. Once closed it is difficult to make corrections. Also, the payment system does not allow debit cards to be taken for security ...

See full review

Hotel Manager

4.8440589926456 months ago

Verified

... Complete Analytics should be available to all packages offered to customers. I don't have any other suggestion at the moment. ...

See full review

Hotel Manager

4.8440589928857 months ago

Verified

... Complete Analytics should be available to all packages offered to customers. I don't have any other suggestion at the moment. ...

See full review

Hotel Manager

4.8440589931467 months ago

Verified

... Complete Analytics should be available to all packages offered to customers. I don't have any other suggestion at the moment. ...

See full review

Corporate Director of Revenue Management

4.8440589934125 months ago

Verified

... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...

See full review

Corporate Director of Revenue Management

4.8440589936537 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Corporate Director of Revenue Management

4.8440589939132 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Corporate Director of Revenue Management

4.8440589941697 months ago

Verified

... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...

See full review

Corporate Director of Revenue Management

4.8440589944381 months ago

Verified

... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...

See full review

Corporate Director of Revenue Management

4.8440589947009 months ago

Verified

... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...

See full review

Corporate Director of Revenue Management

4.8440589949481 months ago

Verified

... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...

See full review

Corporate Director of Revenue Management

4.8440589951912 months ago

Verified

... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...

See full review

Owner

4.8118009309319 months ago

Verified

... Reliable and Versatile PMS ...

See full review

Owner

4.8118009311727 months ago

Verified

... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...

See full review

Owner

4.811800931412 months ago

Verified

... Reliable and Versatile PMS ...

See full review

Owner/Manager

4.6827686736036 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827686738691 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates ...

See full review

Owner/Manager

4.682768674123 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent ...

See full review

Owner/Manager

4.6827686743769 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning ...

See full review

Owner/Manager

4.6827686746225 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company ...

See full review

Owner/Manager

4.6827686748738 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...

See full review

Owner/Manager

4.6827686751583 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small ...

See full review

Owner/Manager

4.6827686754096 months ago

Verified

... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger ...

See full review

GM

4.424704159521 months ago

Verified

... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...

See full review

DIRECTORA GENERAL

4.424704159773 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works ...

See full review

DIRECTORA GENERAL

4.424704160019 months ago

Verified

... We love that Mews is a software that is constantly evolving, improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering a solution that truly ...

See full review

Sales

4.3601880312295 months ago

Verified

... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...

See full review

Sales

4.3601880314781 months ago

Verified

... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...

See full review

Property Operations Manager

4.3279299672013 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room ...

See full review

Property Operations Manager

4.3279299674429 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster ...

See full review

Property Operations Manager

4.3279299676938 months ago

Verified

... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster ...

See full review

Director of Revenue

4.2311557743858 months ago

Verified

... As with any PMS, there are always pain points. The amazing thing about MEWS is that they listen to feedback. Billing, accounting, and group managment are still areas for improvement. However, in the ...

See full review

Director of Revenue

4.2311557746225 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

See full review

Director of Revenue

4.2311557748507 months ago

Verified

... MEWS - The PMS of the Future ...

See full review

Director of Revenue

4.231155775065 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective ...

See full review

Director of Revenue

4.2311557752744 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

See full review

Dirección administración

4.1666396464553 months ago

Verified

... Channel distributor, easy setup and quick update. ...

See full review

Dirección administración

4.166639646741 months ago

Verified

... Easy management and updating of the channel manager distribution configuration. Multi-ownership management on the same platform. It is very intuitive, practical, easy to use and effective in all ...

See full review

Dirección administración

4.1666396468858 months ago

Verified

... Easy management and updating of the channel manager distribution configuration. Multi-ownership management on the same platform. It is very intuitive, practical, easy to use and effective in all ...

See full review

CEO

4.1666396470195 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

See full review

4.1343815826415 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

See full review

4.1343815827875 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.1343815829174 months ago

Verified

... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.1343815830466 months ago

Verified

... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...

See full review

GM - Blue Iris by Life House & Life House Nantucket

4.1343815831799 months ago

Verified

... Not sure. We are continuously discovering new features and functionalities on the platform. Any time I face a problem, I go to Mews help section and I can easily solve issues. ...

See full review

Ownder

4.1021235187989 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...

See full review

Ownder

4.1021235189326 months ago

Verified

... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...

See full review

Ownder

4.1021235190763 months ago

Verified

... Mews as the first fully professional PMS system ...

See full review

Ownder

4.1021235192111 months ago

Verified

... Mews as the first fully professional PMS system ...

See full review

Gastgeber

4.0053493257938 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

See full review

Gastgeber

4.0053493259248 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

See full review

Gastgeber

4.0053493260566 months ago

Verified

... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...

See full review

Vice President - Information Technology

3.9730912616872 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...

See full review

Vice President - Information Technology

3.973091261819 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

See full review

Vice President - Information Technology

3.9730912619527 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

See full review

Vice President - Information Technology

3.9730912620785 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...

See full review

Vice President - Information Technology

3.9730912622058 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

See full review

Vice President - Information Technology

3.9730912623357 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still some functionality and reporting needing to be developed in regards to accounting reporting and trial balances, but the great news there is Mews has many new features in Beta ...

See full review

Vice President - Information Technology

3.9730912624772 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys working in Mews, and the efficiency it has brought ...

See full review

Vice President - Information Technology

3.9730912626019 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

See full review

Vice President - Information Technology

3.9730912627333 months ago

Verified

... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...

See full review

Sales Manager

3.9408331983464 months ago

Verified

... Simple and effective!! ...

See full review

Sales Manager

3.9408331984801 months ago

Verified

... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...

See full review

General Manager

3.9408331986242 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

See full review

General Manager

3.9408331987578 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

See full review

General Manager

3.9408331988896 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...

See full review

General Manager

3.9408331990214 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest ...

See full review

General Manager

3.9408331991536 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest changes in billing and crediting ...

See full review

General Manager

3.9408331992846 months ago

Verified

... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates ...

See full review

Hotelmanager

3.9085751349111 months ago

Verified

... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...

See full review

Hotelmanager

3.9085751350448 months ago

Verified

... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...

See full review

Hotelmanager

3.9085751351762 months ago

Verified

... To be able to make a reservation from the time plan. To make prepayments easier and without deposits. Better translation to Swedish. ...

See full review

Hotelmanager

3.9085751353062 months ago

Verified

... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...

See full review

Hotelmanager

3.9085751354383 months ago

Verified

... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...

See full review

Hotelmanager

3.9085751355791 months ago

Verified

... Everything is easy and logic. ...

See full review

Hotelmanager

3.9085751357127 months ago

Verified

... To be able to make a reservation from the time plan. To make prepayments easier and without deposits. Better translation to Swedish. ...

See full review

Manager

3.9085751358509 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully ...

See full review

Manager

3.9085751359808 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy ...

See full review

Manager

3.9085751361119 months ago

Verified

... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized ...

See full review

Manager

3.9085751362504 months ago

Verified

... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions ...

See full review

Hotel DIrector

3.811800942839 months ago

Verified

... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...

See full review

Hotel DIrector

3.8118009429674 months ago

Verified

... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...

See full review

Responsable de Operaciones

3.779542878582 months ago

Verified

... I would positively highlight the ease of use, the speed of the interface, the digital onboarding, built-in features such as online check-in, the very fast and aesthetic booking engine and the mass ...

See full review

Responsable de Operaciones

3.7795428787101 months ago

Verified

... Mews makes property and reservation management easy to manage. ...

See full review

CEO

3.7150267498141 months ago

Verified

... The Mews app could benefit from some enhancements, particularly in its usability for mobile devices. Additionally, the housekeeping functionality could be more robust, with features that allow for ...

See full review

CEO

3.7150267499653 months ago

Verified

... Mews PMS has revolutionized the way we manage our properties by automating key processes and providing real-time insights into our operations. The system’s user-friendly interface simplifies ...

See full review

Reservations Manager

3.7150267501034 months ago

Verified

... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry to confirm bookable ...

See full review

Reservations Manager

3.7150267502337 months ago

Verified

... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...

See full review

Operations Manager

3.618252556819 months ago

Verified

... Great PMS for future proofing your Hotel/Hostel operation. The focus on Integrations and Automation ...

See full review

Operations Manager

3.6182525569482 months ago

Verified

... Mews are constantly changing the user experience. A few of the latest updates haven't been optimal for our business and i would suggest gathering feedback from their customer base before rolling out ...

See full review

3.6182525570744 months ago

Verified

... The system is very simple, apart from the latest billing update, so I can’t think I have no improvements to suggest at this point. ...

See full review

Hotel Manager

3.5214783636641 months ago

Verified

... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...

See full review

Hotel Manager

3.5214783638034 months ago

Verified

... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as per credit ...

See full review

Hotel Manager

3.5214783639356 months ago

Verified

... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...

See full review

Hotel Manager

3.5214783640703 months ago

Verified

... Prompt customer support service, Guest centric creating an amazing user experience allowing guest stays to be personalized to their liking, Easy to learn platform. ...

See full review

Revenue manager

3.4892202996845 months ago

Verified

... Existing and detailed reporting tools but not yet responsive enough to track performance on a daily basis. From an RM perspective, price and restriction management could also be improved. ...

See full review

Revenue manager

3.4892202998163 months ago

Verified

... Existing and detailed reporting tools but not yet responsive enough to track performance on a daily basis. From an RM perspective, price and restriction management could also be improved. ...

See full review

Revenue manager

3.4892202999589 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

See full review

Revenue manager

3.489220300084 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

See full review

Hotel Manager

3.4892203002124 months ago

Verified

... I think it would be nice if MEWs had a front desk "terminal" or "laptop" for their accounts. Other than that nothing. ...

See full review

Marketing and Revenue manager

3.456962235824 months ago

Verified

... Hotel Lancaster achieves an impressive digital makeover with Mews ...

See full review

Director

3.4247041714371 months ago

Verified

... Mews is a very intuitive PMS. The whole team adapted to the change very quickly. They make many updates and respond to property requests. Some recent ones: changing billing details on closed invoices ...

See full review

Director

3.4247041715647 months ago

Verified

... Mews is a very intuitive PMS. The whole team adapted to the change very quickly. They make many updates and respond to property requests. Some recent ones: changing billing details on closed invoices ...

See full review

Revenue Manager

3.26341384912 months ago

Verified

... The PMS of the future ...

See full review

Revenue Manager

3.2634138492499 months ago

Verified

... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the time in can be undone.The way the booking engine can be set up makes attractive ...

See full review

Revenue Manager

3.2634138493776 months ago

Verified

... I would improve the revenue management tool, implementing a bit more of yield management instead of just a pricing tool. It would be nice to have more options in the marketplace to integrate, more ...

See full review

Managing Director

3.1666396559625 months ago

Verified

... The Regent sets a new standard for tech-powered apart hotels using Mews ...

See full review

Head of Revenue Distribution and Systems

3.1666396560917 months ago

Verified

... Ligula Hospitality Group operates at scale with Mews Multi-Property ...

See full review

Head of Revenue Distribution and Systems

3.1666396562358 months ago

Verified

... Ligula Hospitality Group operates at scale with Mews Multi-Property ...

See full review

Head of Revenue Distribution and Systems

3.1666396563654 months ago

Verified

... Ligula Hospitality Group operates at scale with Mews Multi-Property ...

See full review

Head of Revenue Distribution and Systems

3.1666396564919 months ago

Verified

... Ligula Hospitality Group operates at scale with Mews Multi-Property ...

See full review

Head of Revenue Distribution and Systems

3.1666396566278 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Head of Revenue Distribution and Systems

3.1666396567637 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Head of Revenue Distribution and Systems

3.1666396568963 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Head of Revenue Distribution and Systems

3.1666396570411 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Head of Revenue Distribution and Systems

3.1666396571748 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

See full review

Head of Revenue Distribution and Systems

3.1666396573055 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

See full review

Head of Revenue Distribution and Systems

3.1666396574335 months ago

Verified

... Rate setup of packages (and the discounting of said packages) could be simplified. ...

See full review

Expert Digital Hotel Processes & Customer Journey

3.0376073995038 months ago

Verified

... From friction to flow: Hey Lou leaps into the future with Mews ...

See full review

Managing Director

3.0376073996494 months ago

Verified

... LyLo perfects guest experiences and drives innovation with Mews ...

See full review

Receptionist Manager

3.0053493352632 months ago

Verified

... What could be improve in the product, particularly when it comes to handling mistakes in billing or payments. I think it will make the overall experience even better ...

See full review

Receptionist Manager

3.0053493353999 months ago

Verified

... What could be improve in the product, particularly when it comes to handling mistakes in billing or payments. I think it will make the overall experience even better ...

See full review

Receptionist Manager

3.0053493355574 months ago

Verified

... What could be improve in the product, particularly when it comes to handling mistakes in billing or payments. I think it will make the overall experience even better ...

See full review

Receptionist Manager

3.0053493356952 months ago

Verified

... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it easy to solve ...

See full review

Revenue Manager

2.9730912713101 months ago

Verified

... We changed to Mews on a functioning hotel and the team was able to use it seamlessly in about a week. ...

See full review

Revenue Manager

2.973091271449 months ago

Verified

... Sometimes they change how certain functionalities work and they don't really give a heads up, this needs to be improved. ...

See full review

Hotelier

2.9730912716073 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation ...

See full review

Hotelier

2.9730912717492 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling ...

See full review

Hotelier

2.9730912718843 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

See full review

Hotelier

2.9730912720206 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling packages (e.g. package selection before date selection. Many of our offers are linked to a fixed arrival date and are only displayed if the guest happens to choose the right day of the week as the arrival date).However, since MEWS is implementing updates ...

See full review

Hotelier

2.9730912721655 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

See full review

General Manager

2.8118009497383 months ago

Verified

... Handling group reservations could be improved. For example only one notification for the group booking instead of 20 notifications for 20 reservations. ...

See full review

Team leader

2.7795428853917 months ago

Verified

... Report for cleaning room to make cleaning planning for the leadies maid, filter by should pick up few in the same time could be better ...

See full review

Team leader

2.7795428855425 months ago

Verified

... Report for cleaning room to make cleaning planning for the leadies maid, filter by should pick up few in the same time could be better ...

See full review

Team leader

2.7795428856918 months ago

Verified

... Report for cleaning room to make cleaning planning for the leadies maid, filter by should pick up few in the same time could be better ...

See full review

Group Revenue Manager

2.7795428858748 months ago

Verified

... Reporting could be improved and being able to download longer than a month. Also analytics showing PY and more data would be beneficial to users, more payment choices other than stripe. ...

See full review

Group Revenue Manager

2.7795428860189 months ago

Verified

... Reporting could be improved and being able to download longer than a month. Also analytics showing PY and more data would be beneficial to users, more payment choices other than stripe. ...

See full review

Revenue en Sales Manager

2.7150267571311 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...

See full review

Revenue en Sales Manager

2.7150267572924 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails you send ...

See full review

Revenue en Sales Manager

2.7150267574474 months ago

Verified

... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...

See full review

Revenue Manager

2.6505106285577 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...

See full review

Revenue Manager

2.6505106286888 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This ...

See full review

Revenue Manager

2.6505106288236 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This ...

See full review

Revenue Manager

2.6505106289651 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive ...

See full review

Revenue Manager

2.6505106291051 months ago

Verified

... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...

See full review

Revenue Manager

2.6505106292708 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This ...

See full review

Revenue Manager

2.6505106294101 months ago

Verified

... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield substantial advantages. Such enhancements would not merely augment the operational ...

See full review

Revenue Manager

2.6505106295523 months ago

Verified

... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking ...

See full review

Revenue Manager

2.6505106296976 months ago

Verified

... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield substantial advantages. Such enhancements would not merely augment the operational capabilities of this solution but would also reimagine it as a comprehensive application meticulously designed to cater to the varied requirements of hoteliers across different markets. By establishing robust connections with an array of platforms—including global distribution systems (GDS) that facilitate worldwide booking capabilities and online travel agencies (OTAs) which serve as influential marketing avenues—hoteliers would experience a significant streamlining of their operational processes. This integration would not only expand their market outreach but would also enable them to manage reservations and inventory ...

See full review

Founder and CEO of VESTA Hospitality

2.5537364362907 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top of the line third-party specialty solutions in almost all areas of Hotel management ...

See full review

Founder and CEO of VESTA Hospitality

2.5537364364352 months ago

Verified

... MEWS has grown in size significantly in the last years and this added some limitations in their ability to fast response and possibility to operate in different zones and countries across the globe. ...

See full review

Founder and CEO of VESTA Hospitality

2.5537364365703 months ago

Verified

... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its abi ...

See full review

Hotel revenue & Operations manager

2.5214783721886 months ago

Verified

... Mews PMS system is a great operating system allowing online training to be completed to This property management system is intuitive and ever-evolving, with excellent integrations that enhance the ...

See full review

Hotel revenue & Operations manager

2.5214783723466 months ago

Verified

... The multi property functions and Analytics are in need of improvement but this I know is already being worked on by MEWS who never stand still for long! ...

See full review

Hotel revenue & Operations manager

2.5214783724903 months ago

Verified

... Intuitive system, great for automation and optimizing the guest journey ...

See full review

Hotel revenue & Operations manager

2.5214783726411 months ago

Verified

... Intuitive system, great for automation and optimizing the guest journey ...

See full review

Director of Digital Transformation

2.5214783727931 months ago

Verified

... Intuitively built and trainable with ease ...

See full review

Director of Digital Transformation

2.5214783729379 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including logs available when troubleshooting, Comprehensive marketPlace integrations for capabilities you need to switch on, Guest Journey ...

See full review

Director of Digital Transformation

2.5214783730966 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving ...

See full review

Director of Digital Transformation

2.5214783732516 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

Director of Digital Transformation

2.5214783734091 months ago

Verified

... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...

See full review

Director of Digital Transformation

2.5214783735465 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums ...

See full review

FD

2.3924461156213 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling ...

See full review

FD

2.3924461157605 months ago

Verified

... It would be great if Mews has a better customisation options for VIPs profiles. Also for billing purpose, a feature to easily reopen folios and bills after checkout would be useful for handling ...

See full review

FD

2.3924461159102 months ago

Verified

... It would be great if Mews has a better customisation options for VIPs profiles. Also for billing purpose, a feature to easily reopen folios and bills after checkout would be useful for handling ...

See full review

FD

2.3924461160667 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many other system that can integrate with Mews system. For anyone ready to embrace digital tools, Mews delivers both flexibility ...

See full review

revenue manager

2.2634138581519 months ago

Verified

... Areas for Growth: For new users, some advanced functionalities might feel overwhelming at first, especially without training. However, once you get the hang of it, the system becomes indispensable. ...

See full review

Receptie

2.2634138582915 months ago

Verified

... What we like about Mews is the overview provided by the calendar/planning board and the efficiency in booking and confirming reservations. ...

See full review

Receptie

2.2634138584304 months ago

Verified

... What we like about Mews is the overview provided by the calendar/planning board and the efficiency in booking and confirming reservations. ...

See full review

ceo

2.2311557940464 months ago

Verified

... Be stricter with ciber safety regulations; if you use the product incorrectly, your functionality will be minimized to the basics ...

See full review

ceo

2.2311557942014 months ago

Verified

... Be stricter with ciber safety regulations; if you use the product incorrectly, your functionality will be minimized to the basics ...

See full review

ceo

2.2311557943496 months ago

Verified

... Be stricter with ciber safety regulations; if you use the product incorrectly, your functionality will be minimized to the basics ...

See full review

Commercial Manager

2.1343816009457 months ago

Verified

... Streamlined Operations, Happy Guests! ...

See full review

Commercial Manager

2.1343816010839 months ago

Verified

... Some integrations with smaller OTAs could be expanded to further enhance flexibility. Some smaller automation setups could be more intuitive to configure, saving time during implementation. The ...

See full review

Eigenaar

2.1343816012257 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

See full review

Eigenaar

2.1343816013945 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

See full review

Eigenaar

2.1343816015397 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.1343816016749 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.134381601813 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.1343816019478 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

2.1343816020986 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

See full review

Revenue & Reservation Manager

2.0698654732109 months ago

Verified

... Mews is extremely user friendly and easy to learn during the onboarding process. Thanks to the cloud-based structure its accessible from anywhere and any time. Mews offers countless features that ...

See full review

Revenue & Reservation Manager

2.0698654733516 months ago

Verified

... Since Mews is cloud-based, sometimes can happen general server outage or performance degradation but usually it is very quickly fixed. ...

See full review

Sales & Marketing Manager

2.0376074089785 months ago

Verified

... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...

See full review

Sales & Marketing Manager

2.0376074091196 months ago

Verified

... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...

See full review

Sales & Marketing Manager

2.0376074092839 months ago

Verified

... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...

See full review

General Manager

1.9085751513695 months ago

Verified

... Would be great to be able to out of order multiple rooms at once and put multiple rooms on occupancy blocks at once, can be tedious with a property with many rooms.Mews university could be a little ...

See full review

General Manager

1.9085751515199 months ago

Verified

... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...

See full review

Hotel Operations Manager

1.8763170871438 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...

See full review

MD

1.844059022767 months ago

Verified

... Great platform for all users of a hotel ...

See full review

MD

1.8440590229204 months ago

Verified

... Great platform for all users of a hotel ...

See full review

MD

1.844059023066 months ago

Verified

... Great platform for all users of a hotel ...

See full review

MD

1.8440590232042 months ago

Verified

... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...

See full review

MD

1.8440590233337 months ago

Verified

... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...

See full review

General Manager

1.6827687008841 months ago

Verified

... The reporting/exporting data is convenient. The product setting and payment system processes are really good. I would highly recommend the system. ...

See full review

General Manager

1.6827687010185 months ago

Verified

... The reporting/exporting data is convenient. The product setting and payment system processes are really good. I would highly recommend the system. ...

See full review

Co-Founder & CEO

1.5859945076109 months ago

Verified

... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, ...

See full review

Co-Founder & CEO

1.5859945077595 months ago

Verified

... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, ...

See full review

Director of Commercial Strategy

1.6505106369228 months ago

Verified

... Easy breezy and efficient ...

See full review

Director of Commercial Strategy

1.6505106370643 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally ...

See full review

Director of Commercial Strategy

1.6505106371961 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally, from the front desk to housekeeping and maintenance, each department has the opportunity to login from a desktop or mobile device and review guest information, room information and rates. Similarly access for General Managers and leadership on a corporate level is just as simple and easy to gain and navigate. Report ...

See full review

Director of Commercial Strategy

1.6505106373365 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally, from the front desk to housekeeping and maintenance, each department has the opportunity to login from a desktop or mobile device and review guest information, room information and rates. Similarly access for General Managers and leadership on a corporate level is just as simple and easy to gain and navigate. Reporting is made simple with a report builder function, where you can also build custom reports and have them sent to you or the team on a daily/weekly/monthly basis. It's easy to set up reports to send to STR. Integration with a channel manager such as SiteMinder is simple too and compared to other PMS systems, I have worked with in the past, this one has never had any issues with receiving reservations and sending rates. Integrating with Rate/Revenue Management solutions is easy and doesn't take long to enable either. The ability to sell more than just rooms is a feature we were particularly drawn to as well. So if you have parking, spa, tennis, office space as other hotel offerings, you can add these as a bookable ...

See full review

Director of Commercial Strategy

1.650510637494 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.650510637634 months ago

Verified

See full review

Director of Commercial Strategy

1.6505106377711 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally ...

See full review

Sales Director

1.4569622508188 months ago

Verified

... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...

See full review

Sales Director

1.4569622509648 months ago

Verified

... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...

See full review

Directeur General

1.4247041865856 months ago

Verified

... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...

See full review

Directeur General

1.4247041867201 months ago

Verified

... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...

See full review

Directeur General

1.4247041868507 months ago

Verified

... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...

See full review

Directeur General

1.4247041869784 months ago

Verified

... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...

See full review

Directeur General

1.4247041871147 months ago

Verified

... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...

See full review

Directeur General

1.4247041872603 months ago

Verified

... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...

See full review

Owner

1.4247041873962 months ago

Verified

... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...

See full review

Owner

1.4247041875276 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041876635 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041877923 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041879185 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041880518 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041881847 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041883113 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041884353 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041885641 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041887022 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041888362 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041889718 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Owner

1.4247041891047 months ago

Verified

... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...

See full review

Hotelmanager

1.3601880602072 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...

See full review

Hotelmanager

1.3601880603416 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...

See full review

Service Owner

1.3279299959685 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled ...

See full review

Service Owner

1.3279299961167 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really ...

See full review

Service Owner

1.3279299962567 months ago

Verified

... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really great for us with a lot of users, rates and products across the hotels. It makes it really manageable instead of having to log ...

See full review

Directeur Général

1.3279299964725 months ago

Verified

... Very efficient customer service and very easy to use platform ...

See full review

Directeur Général

1.3279299967074 months ago

Verified

... -Very efficient service. -Ease of use. -Continuing training platform allowing adaptation to all new developments. -Ease of communicating with hotel occupants. ...

See full review

Operations Manager

1.3279299969493 months ago

Verified

... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...

See full review

Head of Lettings

1.3279299971677 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology ...

See full review

Head of Lettings

1.3279299973872 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable ...

See full review

Head of Lettings

1.327929997615 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company ...

See full review

Head of Lettings

1.3279299977759 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more option ...

See full review

Head of Lettings

1.327929997917 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...

See full review

Administration Support

1.3279299980877 months ago

Verified

... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...

See full review

Manager

1.1988977401885 months ago

Verified

... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...

See full review

Financial administrative

1.1988977403327 months ago

Verified

... They could improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...

See full review

Financial administrative

1.1988977404768 months ago

Verified

... They could improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...

See full review

Financial administrative

1.1988977406168 months ago

Verified

... It is an user friendly system that keeps adjusting to the user expectations and requests. Also, very open to the user's opinions, providing "tests versions" for those who like to test first. Online ...

See full review

Financial administrative

1.1988977407613 months ago

Verified

... They could improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...

See full review

Ventas / Márqueting

1.10212354736 months ago

Verified

... It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual. ...

See full review

Ventas / Márqueting

1.1021235474974 months ago

Verified

... Fantastic PMS, dynamic and very easy to use ...

See full review

Junior Product Manager

17.165829975995 days ago

Verified

... My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security ...

See full review

User Interface

Functional

Hoteliers often commend the Mews PMS for its user interface, emphasizing its ease of navigation with menus and features that are simple to find and use. The system is noted for its visually appealing, modern, and professional design and is praised for its responsiveness, showing no signs of lag. While users appreciate the intuitive interface that generally does not require extensive training, the platform supports efficient self-training resources for those who need it. Mews PMS is also recognized for its customizability, allowing users to personalize settings to their preference. Additionally, the clarity of information within the interface is highlighted, with data, graphs, and key details presented in a clear and understandable manner.

CEO

1.3279300153894 months ago

Verified

... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...

See full review

CEO

1.9085751768687 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend ...

See full review

CEO

1.9085751770098 months ago

Verified

... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance ...

See full review

Sales Director

10.037607435218 months ago

Verified

... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...

See full review

Project Manager

9.5859945321285 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully ...

See full review

Project Manager

9.5859945322771 months ago

Verified

... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless journey for guests, the app itself is smooth ...

See full review

Night House Host

13.1666396937 months ago

Verified

... It is an easy system once you get the jist of it. Its clear and concise. I like using it with the touch screen ...

See full review

Night House Host

13.166639693834 months ago

Verified

... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...

See full review

Projects

1.1666396939703 months ago

Verified

... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...

See full review

Deputy Area Manager Northern Region

5.8118009844247 months ago

Verified

... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also in moving over systems and understanding ...

See full review

Portfolio Systems Application Manager

5.2634138877811 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634138879215 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

Portfolio Systems Application Manager

5.2634138880518 months ago

Verified

... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...

See full review

CEO

13.295671952695 months ago

Verified

... Mews has a friendly look & feel. The functionalities are easy to use and the latest developments in term of connectivity integrator do place Mews one step ahead from competition ...

See full review

revenue manager

13.295671952821 months ago

Verified

... Userfriendly and efficient PMS ...

See full review

Chef de réception

13.29567195295 months ago

Verified

... The software is very easy to use and is very complete, with a simple and effective home page. We can create our own reports, support is very responsive when we have questions or problems and they ...

See full review

Chef de réception

13.295671953088 months ago

Verified

... The software is very easy to use and is very complete, with a simple and effective home page. We can create our own reports, support is very responsive when we have questions or problems and they ...

See full review

Chef de réception

13.295671953225 months ago

Verified

... The software is very easy to use and is very complete, with a simple and effective home page. We can create our own reports, support is very responsive when we have questions or problems and they ...

See full review

Chef de réception

13.295671953356 months ago

Verified

... Billing could be improved as it is complicated when you have multiple guests on the same reservation it opens 1 bill per guest while they are in the same room and I think a Pop up Alert on the bill ...

See full review

Geschäftsführer

13.231155824456 months ago

Verified

... A few small things, such as the fact that SMS can be individualized. And the visual appearance of the booking page, that it is more attractive for guests to BOOK, prices in the calendar, etc. ...

See full review

Hotel Assistant Manager

13.198897760073 months ago

Verified

... More detailed reports. Rooming list like arrivals and departures should be simpler for the housekeeping team be able to read and execute without having to make their own excel sheet for it. But the ...

See full review

Hotel Assistant Manager

13.198897760209 months ago

Verified

... More detailed reports. Rooming list like arrivals and departures should be simpler for the housekeeping team be able to read and execute without having to make their own excel sheet for it. But the biggest ...

See full review

Front Desk Manager

12.327930018415 months ago

Verified

... Innovative PMS in constant evolution to adapt to the needs of hoteliers and clients. Easy to handle, intuitive, adapted to new technologies, with integration with many other hotel solutions. ...

See full review

GM-OWNER

7.9408332443496 months ago

Verified

... PMS itself is really good, easy to use, very useful features, set up was not very difficult, in general and over good. ...

See full review

Sales Director

7.3279300186742 months ago

Verified

... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...

See full review

Revenue Manager

7.3279300188034 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password ...

See full review

Revenue Manager

7.3279300189359 months ago

Verified

... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...

See full review

Front Desk

7.3279300190778 months ago

Verified

... Before Mews we used system from 1998, so updating it was the best decision in Strawberry! It much easier to use, I love the design and that is fast and easy to learn. ...

See full review

Support expert

7.2956719547013 months ago

Verified

... I like the Flow through the whole PMS, The design is nice, and I find it easy to manage and find what I need. ...

See full review

Support expert

7.2956719548327 months ago

Verified

... Sometimes you change the design, and once you do it it can be hard to see where to go and what to do, but then you slowly get use to it. ...

See full review

Support expert

7.2956719549653 months ago

Verified

... Sometimes you change the design, and once you do it it can be hard to see where to go and what to do, but then you slowly get use to it. ...

See full review

Support expert

7.2956719550997 months ago

Verified

... I like the Flow through the whole PMS, The design is nice, and I find it easy to manage and find what I need. ...

See full review

Front Office Manager

7.295671955233 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...

See full review

Front Office Manager

7.29567195537 months ago

Verified

... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...

See full review

COO

6.9085751813034 months ago

Verified

... The UX, the API and the calendar view. ...

See full review

COO

6.9085751814333 months ago

Verified

... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...

See full review

Assistant Manager

6.8440590525299 months ago

Verified

... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...

See full review

Assistant Manager

6.8440590526602 months ago

Verified

... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...

See full review

Assistant Manager

6.8440590527912 months ago

Verified

... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...

See full review

Assistant Manager

6.8440590529312 months ago

Verified

... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...

See full review

Assistant Manager

6.8440590530634 months ago

Verified

... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...

See full review

Revenue & Distribution

6.6827687306153 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.6827687307437 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.6827687308699 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Revenue & Distribution

6.682768730998 months ago

Verified

... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...

See full review

Owner

6.1343816343884 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous ...

See full review

Owner

6.134381634521 months ago

Verified

... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand ...

See full review

Revenue Analyst

5.4892203443295 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

Revenue Analyst

5.4892203444579 months ago

Verified

... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...

See full review

MARKETING

5.4892203445871 months ago

Verified

... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...

See full review

directeur

5.1343816350594 months ago

Verified

... Good hotel management software. Training takes less time than our old program. ...

See full review

Hotel & Revenue Manager

5.0053493771255 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, ...

See full review

Hotel & Revenue Manager

5.0053493772611 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, ...

See full review

Hotel & Revenue Manager

5.0053493773921 months ago

Verified

... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, ...

See full review

Corporate Director of Revenue Management

4.8440590549858 months ago

Verified

... Multiple PMS user, MEWS is our best one ...

See full review

Corporate Director of Revenue Management

4.844059055165 months ago

Verified

... Multiple PMS user, MEWS is our best one ...

See full review

Owner/Manager

4.6827687327389 months ago

Verified

... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely ...

See full review

GM

4.4247042167454 months ago

Verified

... Payments rejected automatically send payment request, Billing screen is a bit chaotic. ...

See full review

GM

4.4247042168806 months ago

Verified

... Payments rejected automatically send payment request, Billing screen is a bit chaotic. ...

See full review

DIRECTORA GENERAL

4.424704217009 months ago

Verified

... We love that Mews is a software that is constantly evolving, improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering a solution that truly ...

See full review

Director of Revenue

4.2311558300553 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive ...

See full review

Director of Revenue

4.2311558301848 months ago

Verified

... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...

See full review

4.1343816367671 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

4.134381636894 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

4.1343816370228 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

Vice President - Information Technology

3.9730913145744 months ago

Verified

... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys ...

See full review

Sales Manager

3.940833250196 months ago

Verified

... Simple and effective!! ...

See full review

Hotelmanager

3.9085751858076 months ago

Verified

... Everything is easy and logic. ...

See full review

Hotelmanager

3.9085751859315 months ago

Verified

... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...

See full review

Manager

3.90857518606 months ago

Verified

... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions ...

See full review

Manager

3.9085751861862 months ago

Verified

... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions ...

See full review

Responsable de Operaciones

3.7795429282531 months ago

Verified

... I would positively highlight the ease of use, the speed of the interface, the digital onboarding, built-in features such as online check-in, the very fast and aesthetic booking engine and the mass ...

See full review

CEO

3.7150267993687 months ago

Verified

... The Mews app could benefit from some enhancements, particularly in its usability for mobile devices. Additionally, the housekeeping functionality could be more robust, with features that allow for ...

See full review

General Manager

3.6182526059662 months ago

Verified

... This is a product built with users and guests in mind. It allows us to get the job done with minimal clicks and navigation. ...

See full review

General Manager

3.618252606098 months ago

Verified

... This is a product built with users and guests in mind. It allows us to get the job done with minimal clicks and navigation. ...

See full review

Operations Manager

3.6182526062265 months ago

Verified

... Mews are constantly changing the user experience. A few of the latest updates haven't been optimal for our business and i would suggest gathering feedback from their customer base before rolling out ...

See full review

Hotel Manager

3.5214784128058 months ago

Verified

... Prompt customer support service, Guest centric creating an amazing user experience allowing guest stays to be personalized to their liking, Easy to learn platform. ...

See full review

Revenue Manager

3.2634138968119 months ago

Verified

... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the ...

See full review

Head of Revenue Distribution and Systems

3.1666397033961 months ago

Verified

... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...

See full review

Front Office and Reservations Manager

3.0698655099765 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh ...

See full review

Front Office and Reservations Manager

3.0698655101083 months ago

Verified

... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new ...

See full review

Revenue Manager

2.9730913166872 months ago

Verified

... Intuitive and easy to use ...

See full review

Hotelier

2.9730913168179 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling package ...

See full review

Product evolution and deployment manager

2.8118009943765 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

See full review

Product evolution and deployment manager

2.8118009945072 months ago

Verified

... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...

See full review

Group Revenue Manager

2.7795429301232 months ago

Verified

... The system is easy to use, flows well, easy accessible online. Has ongoing updates to improve the service, improved customer service. Easy trainable, great system for front office and can interacts ...

See full review

Revenue en Sales Manager

2.7150268012257 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails you send when and it would be very nice if you did not have to supply ...

See full review

Revenue en Sales Manager

2.7150268013549 months ago

Verified

... Good communication ...

See full review

Revenue en Sales Manager

2.7150268014863 months ago

Verified

... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails you send when and it would be very nice if you did not have to supply everything in HTML ...

See full review

Hotel revenue & Operations manager

2.5214784145262 months ago

Verified

... The multi property functions and Analytics are in need of improvement but this I know is already being worked on by MEWS who never stand still for long! ...

See full review

Director of Digital Transformation

2.5214784146535 months ago

Verified

... Intuitively built and trainable with ease ...

See full review

Director of Digital Transformation

2.5214784147835 months ago

Verified

See full review

Director of Digital Transformation

2.5214784149108 months ago

Verified

... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving ...

See full review

Director of Digital Transformation

2.5214784150388 months ago

Verified

... Intuitively built and trainable with ease ...

See full review

FD

2.3924461571136 months ago

Verified

... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for ...

See full review

Receptie

2.263413899179 months ago

Verified

... What we regularly encounter is the impossibility to overrule a restriction during a change of a reservation with a single click instead of having to manually adjust the restrictions and in addition ...

See full review

Receptie

2.2634138993119 months ago

Verified

... What we like about Mews is the overview provided by the calendar/planning board and the efficiency in booking and confirming reservations. ...

See full review

Sales & Marketing Manager

2.0376074478312 months ago

Verified

... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...

See full review

General Manager

1.9085751898992 months ago

Verified

... Would be great to be able to out of order multiple rooms at once and put multiple rooms on occupancy blocks at once, can be tedious with a property with many rooms.Mews university could be a little more refined, hires new to this system tend to have trouble navigating through the courses and don't find it very intuitive ...

See full review

General Manager

1.9085751900329 months ago

Verified

... Would be great to be able to out of order multiple rooms at once and put multiple rooms on occupancy blocks at once, can be tedious with a property with many rooms.Mews university could be a little more refined, hires new to this system tend to have trouble ...

See full review

Hotel Operations Manager

1.8763171256593 months ago

Verified

... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...

See full review

MD

1.8440590612776 months ago

Verified

... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...

See full review

Director of Commercial Strategy

1.6505106743108 months ago

Verified

... Easy breezy and efficient ...

See full review

Director of Commercial Strategy

1.6505106744392 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Director of Commercial Strategy

1.6505106745714 months ago

Verified

... Easy breezy and efficient ...

See full review

Director of Commercial Strategy

1.6505106747148 months ago

Verified

... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...

See full review

Directeur General

1.4247042232501 months ago

Verified

... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...

See full review

Directeur General

1.4247042233916 months ago

Verified

... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...

See full review

Operations Manager

1.3279300299739 months ago

Verified

... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...

See full review

Head of Lettings

1.327930030106 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happ ...

See full review

Head of Lettings

1.3279300302423 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happ ...

See full review

Head of Lettings

1.3279300303805 months ago

Verified

... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable ...

See full review

Head of Lettings

1.3279300305134 months ago

Verified

... Probably Mews can explore more options for multi-properties. Reporting can be more streamlined and efficient if it have options for multiple properties. For example we managed quite a few properties, and I'll need to go into every property to run the same report.Perhaps the It will be better if the 'Optimise space allocation' button can be removed since no one would ever use this function I assume. Secondly, it would be good if we can get the price breakdown instead of the total amount of rate when creating new bookings. Another thing that can be improved is that the Mews mobile app. The app is not very easy to navigate. Our team members especially the ones that always on the move such as housekeepers/ maintenance struggle to see the Timeline on the app via the phone. The layout ...

See full review

Manager

1.1988977725777 months ago

Verified

... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...

See full review

Ventas / Márqueting

1.1021235791622 months ago

Verified

... It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual. ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

User Interface and Usability
Automation and Integration
Customization and Flexibility
Customer Support and Service
Reporting and Analytics
Payment and Merchant Solutions
Kiosk and Self-Service Functions

Partners Most Frequently Mention

Guest experience
Integration marketplace
Open API
Cloud-based PMS
Automation
Payment processing
Setup complexity
Cost of integrations

What Types of Hotels Mews is Popular For

Size

28 | X-Small (1-9 room)

125 | Small (10-24 room)

286 | Medium (25-74 room)

174 | Large (75-199 room)

63 | X-Large (200+ room)

Country

91 | France

64 | Spain

63 | United Kingdom

46 | United States of America

36 | Germany

28 | Switzerland

27 | Belgium

24 | Czech Republic

20 | Australia

17 | Portugal

17 | Netherlands

16 | Italy

15 | Austria

15 | Canada

10 | Norway

9 | Finland

8 | New Zealand

8 | Denmark

8 | Japan

7 | Sweden

5 | Hungary

5 | Morocco

5 | Malta

5 | South Africa

4 | Georgia

4 | Peru

4 | Colombia

4 | Singapore

3 | Slovakia

3 | Mexico

3 | Ireland

2 | Iceland

2 | Greece

2 | Costa Rica

1 | Ecuador

1 | Uruguay

1 | Russian Federation

1 | Honduras

1 | India

1 | Poland

1 | Saint Kitts and Nevis

1 | Estonia

1 | Philippines

1 | Indonesia

1 | Egypt

Type

349 | Boutiques

252 | City Center Hotels

195 | Bed & Breakfast & Inns

181 | Limited Service & Budget Hotels

158 | Luxury Hotels

135 | Branded Hotels

134 | Hostels

121 | Airport/Conference Hotels

92 | Extended Stay & Serviced Apartments

82 | Resorts

37 | Vacation Rentals & Villas

14 | RV Parks & Campgrounds

13 | Motels

6 | Casinos

Region

455 | Europe

64 | North America

28 | Oceania

15 | Asia Pacific

13 | South America

10 | Africa

5 | Middle East

1 | Central America

Category

656 | Property Management Systems

55 | Hotel Restaurant POS Systems

What is Mews?

Founded in 2012 | Headquarters in Amsterdam (Netherlands) | 1200 employees
Mews PMS is a cloud-based property management system designed to streamline hotel operations and enhance guest experiences through intuitive features and automation. It simplifies tasks such as end-of-day reconciliations, bookings, and property management, making daily operations more efficient. The platform’s user-friendly interface and robust API enable seamless integration with third-party systems, ensuring customization to fit your hotel’s specific needs. With a high-converting booking engine and a mobile app for managing operations on the go, Mews helps optimize both front and back-office tasks, ultimately boosting operational efficiency and guest satisfaction.

View website

Capabilities

Reservation solutions that boost efficiency

Maximize profit with flexible rate management

Empower your staff to focus on guests

Monetize more spaces and watch your profit grow

Stay informed with detailed data and insights

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Self-serve Kiosk

Contactless Check-in
Give guests the fast, frictionless experience they want from the moment they step foot in your door. Mews Kiosk redefines a convenient self-check-in – and out – experience. And while guests get the experience they want, you get the revenue lift you need.

INCLUDED

Hotel booking engine

Booking Engine
Give guests an easy way to book with you and watch your direct bookings – and your profit – go up. Mews Booking Engine lets guests find, book, and personalize their stay quickly and securely.

INCLUDED

Guest Portal

Hotel Guest Apps
Today’s digital generation wants to be able to self-serve. Give them the quick, contactless solutions they’ve come to expect with digital concierge software from Mews.

INCLUDED

Payments Terminals

Payments Processing Software
One small machine. Lots of big benefits. Simplify and secure payments with payment terminals that integrate directly with your Mews PMS and POS.

INCLUDED

Multi-property management

Property Management Systems
Scale, secure and streamline the way you manage your portfolio with Mews’ suite of solutions for chains and groups. Centralize tasks, eliminate repetition, remove the risk of errors and discover maximum efficiency and time.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Put an end to slow, manual room status updates with simple, mobile, streamlined housekeeping software, fully integrated with your PMS.

INCLUDED

Digital Key

Hotel Keyless Entry Systems
Digital Key allows guests to go to their room without stopping to talk to staff – saving time for everyone. Our contactless check-in technology means no waiting in line, no plastic keycards, and no delays.

PREMIUM ADD-ON

Mews Reviews Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.2/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Mews PMS is the #1 most trending product in the Property Management Systems category (out of 315) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Mews has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Mews as the #1 Property Management Systems provider in the 2025 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Mews Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Mews Average Mews

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

36

Success Stories

17

References

6

Featured Customers

Mews Case Studies

profile-carrusel-screenshot

Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one

Saint-Jacques-de-la-Lande (France)

profile-carrusel-screenshot

Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews

Semur-en-Auxois (France)

profile-carrusel-screenshot

Meiser Hotels uses Mews to power and innovate their 6th-generation business

Schwäbisch Hall (Germany)

profile-carrusel-screenshot

The annex redefines boutique hotel stays with Mews

Toronto (Canada)

profile-carrusel-screenshot

Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews

Cadiz (Spain)

profile-carrusel-screenshot

Paulinenhof becomes a powerhouse of modern hospitality with Mews

Belzig (Germany)

profile-carrusel-screenshot

Ligula Hospitality Group operates at scale with Mews Multi-Property

Kista (Sweden)

profile-carrusel-screenshot

The Regent sets a new standard for tech-powered aparthotels using Mews

(United Kingdom)

profile-carrusel-screenshot

Inside Fettehenne Hotels’ journey to operational excellence with Mews

Leverkusen (Germany)

profile-carrusel-screenshot

Mews helps Capsule Hotel Switzerland make a big impact with small spaces

Lucerne (Switzerland)

profile-carrusel-screenshot

LyLo perfects guest experiences and drives innovation with Mews

Queenstown (New Zealand)

profile-carrusel-screenshot

From friction to flow: Hey Lou leaps into the future with Mews

Groß-Gerau (Germany)

profile-carrusel-screenshot

Haka House opens an exciting new chapter of tech-driven hospitality with Mews

Queenstown (New Zealand)

profile-carrusel-screenshot

Bush Hotel serves up a treat for guests with Mews POS and PMS

(United Kingdom)

profile-carrusel-screenshot

Hotel Lancaster achieves an impressive digital makeover with Mews

Paris (France)

profile-carrusel-screenshot

Tusity uses Mews to power successful co-living hospitality

Las Palmas de Gran Canaria (Canary Islands)

profile-carrusel-screenshot

How Edgar Suites Realized Massive Gains with a Modern Tech Stack

Paris (France)

profile-carrusel-screenshot

Opus XVI uses modern Mews tech to boost its historical legacy and unique stays

Bergen (Norway)

profile-carrusel-screenshot

How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

Amsterdam (The Netherlands)

profile-carrusel-screenshot

UDS solves staffing shortages and connects custom API with Mews

Kanazawa (Japan)

profile-carrusel-screenshot

welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

Kloten (Switzerland)

profile-carrusel-screenshot

Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

Aarschot (Belgium)

profile-carrusel-screenshot

How Edyn Transformed its Parking Space Management with Mews

Jersey (Jersey)

profile-carrusel-screenshot

The Laundry Rooms powers their innovative aparthotel model through Mews

Waterloo (Canada)

profile-carrusel-screenshot

Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews

Bora Bora (Society Islands)

profile-carrusel-screenshot

The Julius Prague Maximizes Revenue Through Parking and Direct Bookings

Prague (Czech Republic)

profile-carrusel-screenshot

Paradise Resort Gold Coast Gets Golden Results with Mews

Surfers Paradise (Australia)

profile-carrusel-screenshot

Mews powers The Neighborhood Hotel to a fully digital guest journey

New Buffalo (United States of America)

profile-carrusel-screenshot

How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

Looe (United Kingdom)

profile-carrusel-screenshot

Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

Manchester (United Kingdom)

profile-carrusel-screenshot

Mews PMS and POS power true hospitality for Mercure Roeslare

Roeselare (Belgium)

profile-carrusel-screenshot

How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

Vysoke Tatry (Slovakia)

profile-carrusel-screenshot

How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

Bordeaux (France)

profile-carrusel-screenshot

How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

Paris (France)

profile-carrusel-screenshot

Cresta Palace embraces connectivity for full-service stays

San Maurizio (Switzerland)

profile-carrusel-screenshot

Episode Tbilisi embodies the modern, tech-enabled hotel

Tbilisi (Georgia)

More Products by Mews

https://ucarecdn.com/3011af97-692b-4e73-b424-0763ec62f4b4/-/crop/1166x729/1,0/-/preview/
https://ucarecdn.com/7f5f027a-fa87-4107-87e1-27fdeff17f1a/

Mews Reviews

Hotelier Rating

Excellent
546
Very Good
94
Average
19
Poor
7
Terrible
24

Property Size

  • X-Small (28)
  • Small (125)
  • Medium (286)
  • Large (174)
  • X-Large (63)

Country

  • France
    France
    (91)
  • Spain
    Spain
    (64)
  • United Kingdom
    United Kingdom
    (63)
  • United States of America
    United States of America
    (46)
  • Germany
    Germany
    (36)
  • Switzerland
    Switzerland
    (28)
  • Belgium
    Belgium
    (27)
  • Czech Republic
    Czech Republic
    (24)
  • Australia
    Australia
    (20)
  • Portugal
    Portugal
    (17)
  • Netherlands
    Netherlands
    (17)
  • Italy
    Italy
    (16)
  • Austria
    Austria
    (15)
  • Canada
    Canada
    (15)
  • Norway
    Norway
    (10)
  • Finland
    Finland
    (9)
  • New Zealand
    New Zealand
    (8)
  • Denmark
    Denmark
    (8)
  • Japan
    Japan
    (8)
  • Sweden
    Sweden
    (7)
  • Hungary
    Hungary
    (5)
  • Morocco
    Morocco
    (5)
  • Malta
    Malta
    (5)
  • South Africa
    South Africa
    (5)
  • Georgia
    Georgia
    (4)
  • Peru
    Peru
    (4)
  • Colombia
    Colombia
    (4)
  • Singapore
    Singapore
    (4)
  • Slovakia
    Slovakia
    (3)
  • Mexico
    Mexico
    (3)
  • Ireland
    Ireland
    (3)
  • Iceland
    Iceland
    (2)
  • Greece
    Greece
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Ecuador
    Ecuador
    (1)
  • Uruguay
    Uruguay
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Honduras
    Honduras
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)
  • Saint Kitts and Nevis
    Saint Kitts and Nevis
    (1)
  • Estonia
    Estonia
    (1)
  • Philippines
    Philippines
    (1)
  • Indonesia
    Indonesia
    (1)
  • Egypt
    Egypt
    (1)

Region

  • North America
    North America
    (64)
  • Europe
    Europe
    (455)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (28)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (13)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (10)

Hoteliers say

Hoteliers like Mews for its innovative design and seamless integration capabilities, which help streamline front-desk operations and booking processes. The system's automation features, such as online check-in and payment processing, significantly reduce manual workload, boosting operational efficiency and allowing staff to focus more on guest interactions. Additionally, Mews supports revenue growth with its dynamic pricing and rate management features while enabling cost savings through automation and integration with third-party solutions.

AI-generated from the text of customer reviews

User Interface and Usability
Automation and Integration
Customization and Flexibility
Customer Support and Service
Reporting and Analytics
Payment and Merchant Solutions
Kiosk and Self-Service Functions
8

Great user interface and easy to use altogether, but the service side is sometimes lacking

Junior Product Manager from 50-74 room Branded Hotel in Inari (Finland)

Verified
17.165833946111 days ago
My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security challenges compared to alternatives. Since we have multiple properties, it's also nice that company and guest profiles are the same...
Country Finland
Junior Product Manager
Medium Hotel
9

Fantastic PMS, dynamic and very easy to use

Ventas / Márqueting from 25-49 room Boutique in Barcelona (Spain)

Verified
1.1021236764404 months ago
It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual.
Country Spain
Ventas / Márqueting
Medium Hotel
9

User-Friendly

Quality Manager from 25-49 room Boutique in Amsterdam (The Netherlands)

Verified
1.102123677102 months ago
Guest journey is fast and easy. The system is also cloud base that allows remote assistance when needed any given time.
Country The Netherlands
Quality Manager
Medium Hotel
10

A system for the future

Projects from 75-99 room Boutique in Lenzerheide (Switzerland)

Verified
1.166639806785 months ago
We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief for all employees. The connection of...
Country Switzerland
Projects
Large Hotel
9

User friendly System and always improving (updates)

Financial administrative from 100 to 199 room Bed & Breakfast & Inn in Lisbon (Portugal)

Verified
1.1988978719586 months ago
It is an user friendly system that keeps adjusting to the user expectations and requests. Also, very open to the user's opinions, providing "tests versions" for those who like to test first. Online support is crucial and works well.
Country Portugal
Financial administrative
Large Hotel
10

Good PMS

Manager from 50-74 room Hostel in Malaga (Spain)

Verified
1.1988978726057 months ago
The deep of the system and how you can have everyting in one software with all the integrations they offer.
Country Spain
Manager
Medium Hotel
8

A Powerful, Adaptable, and Accessible PMS Solution for Every Property Type

Operations Success Manager from 25-49 room Branded Hotel in Porto (Portugal)

Verified
1.1988978732583 months ago
I've been using MEWS for the past 7 years, and it continues to improve with each passing year. One of the key factors that sets MEWS apart from other PMS in the market is its willingness to listen to client needs and help them maximize the system's potential. MEWS also stands out for its seamless integration with external software, providin...
Country Portugal
Operations Success Manager
Medium Hotel
9

Instant impact, support team is fantastic

Revenue Manager from 50-74 room Boutique in Saint-Jacques-de-la-Lande (France)

Verified
1.2311559384409 months ago
The Mews support team is fantastic. Whenever we need help, they respond quickly and guide us to the best solution.
Country France
Revenue Manager
Medium Hotel
7

Mews - a user friendly interface

Administration Support from 50-74 room Branded Hotel in Sherbrooke (Canada)

Verified
1.3279301326419 months ago
When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies.
Country Canada
Administration Support
Medium Hotel
10

Great PMS Platform with OUTSTANDING customer service

Head of Lettings from 10 to 24 room Boutique in Bristol (United Kingdom)

Verified
1.3279301333079 months ago
The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which...
Country United Kingdom
Head of Lettings
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 67

Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Mews for its innovative, cloud-based property management system that simplifies and automates hotel operations. Key features include a user-friendly interface, extensive marketplace for integrations, and an open API facilitating custom and third-party software connections. Critical praise highlights Mews' ability to optimize both front and back-office tasks, enhance guest satisfaction, and increase operational efficiency. However, a few noted challenges include scalability issues for larger properties, occasional setup complexity, and the cost of integration for certain functionalities.

AI-generated from the text of customer reviews

Guest experience
Integration marketplace
Open API
Cloud-based PMS
Automation
Payment processing
Setup complexity
Cost of integrations
Question:

What does this product or service do well?

Answer:

Mews redefines hotel operations with their cutting-edge cloud-based PMS. They make complex tasks like front desk management and payments effortless, giving hoteliers more time for guests. In addition, their marketplace offering is unmatched in the industry.

Question:

What differentiates this product or service from the competition?

Answer:

Their commitment to innovation and open integrations is unparalleled. Mews fosters a forward-thinking ecosystem that empowers hotels to operate seamlessly and embrace new technologies. The sheer number of dedicated people working in Mews' R&D team puts them at the top of PMSes.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace their API-first philosophy. With Mews, you can easily connect your tech stack, making it a future-proof investment that evolves with your property’s needs. Their open approach means you can customize the system to fit your unique vision.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 94 recommend
Recommended by
RecommendationAvatar
Christoph Irving Head of Partnerships @ Smartpricing
RecommendationAvatar
Ed Sullivan Chief Strategy Officer @ EntryReady
RecommendationAvatar
Malika Faccini Marketing Director @ Bowo
RecommendationAvatar
Brian Batts VP of Global Partnerships @ Revinate
RecommendationAvatar
Janne Tuominen Market Manager @ DigitalGuest
RecommendationAvatar
Christoph Irving Head of Partnerships @ Smartpricing
RecommendationAvatar
Ed Sullivan Chief Strategy Officer @ EntryReady
RecommendationAvatar
Malika Faccini Marketing Director @ Bowo
RecommendationAvatar
Brian Batts VP of Global Partnerships @ Revinate
RecommendationAvatar
Janne Tuominen Market Manager @ DigitalGuest
RecommendationAvatar
Melissa Jurkoic CXO @ Thynk
RecommendationAvatar
Pia Weber Head of Field Marketing @ RoomPriceGenie
RecommendationAvatar
Livius Arnsmann Business Development Executive @ SiteMinder
RecommendationAvatar
Sharon Bitton Product Marketing Manager @ Duve
RecommendationAvatar
Ruud Hontele Founder & CEO @ Woby
RecommendationAvatar
Trevor MacLean Director of Partnerships and Growth @ Event Temple
RecommendationAvatar
Dominik Henze Business Development Manager @ TrustYou GmbH
RecommendationAvatar
Andre Kaufmann Senior Director Business Development @ TrustYou
RecommendationAvatar
Luka Berger Founder & CEO @ Flexkeeping
RecommendationAvatar
Hendrik Niehues Sales & Revenue Manager @ RoomPriceGenie
RecommendationAvatar
Roger Miro Program Specialist, Strategic Accounts & Partnerships @ Sojern
RecommendationAvatar
Erlendur Steinn Gudnason COO @ Sweeply
RecommendationAvatar
Ari Andricopoulos CEO @ RoomPriceGenie
RecommendationAvatar
Clément Dénarié Head of Sales @ Oaky
RecommendationAvatar
Guillermo Horjales Freire COO @ Stay
RecommendationAvatar
Alicia Macanas Partner Director @ SiteMinder
RecommendationAvatar
Oier Fano Content Marketing Manager @ STAY APP
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS
RecommendationAvatar
Michel Anusic Sales Director @ Hotek
RecommendationAvatar
Blanche de Saint Jacob Director of Sales @ Bowo
RecommendationAvatar
Jeremy Greant Partnership Manager @ OTA Insight
RecommendationAvatar
Martin Lebrun Content Marketer @ Bowo
RecommendationAvatar
Vanessa Kawas Growth Manager @ STAY
RecommendationAvatar
John Lingos-Webb Sr. Director of Global Partnerships & Alliances @ Duetto
RecommendationAvatar
Alicia Macanas Director, Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Lionel Cervera Business Developer @ Experience Hotel CRM
RecommendationAvatar
Olga Tolle-Rodrigues Sr. Manager, Global Alliances @ IDeaS
RecommendationAvatar
David Millili CEO @ LodgIQ
RecommendationAvatar
Gemma Laguarda Revenue Management Instructor @ HTSI: School of Tourism and Hospitality Management
RecommendationAvatar
Sudheer Thakur CEO @ HelloShift
RecommendationAvatar
John Lingos-Webb Sr. Director of Global Partnerships @ Duetto
RecommendationAvatar
Kajsa Johansson Global Partner Manager @ Atomize
RecommendationAvatar
Sara De Urrutia Global Partner Manager @ Duetto
RecommendationAvatar
Brendan Green Manager, Partnerships @ Book4Time
RecommendationAvatar
Monique Jensen Director or Ecosystem and Strategic Partnerships @ SiteMinder
RecommendationAvatar
Polina Fleminga Partnerships Specialist @ Oaky
RecommendationAvatar
Ari Andricopoulos CEO @ RoomPriceGenie
RecommendationAvatar
Omer Ohana Dev team lead @ Duve
RecommendationAvatar
Alexandra Boros EMEA & APAC Partnerships Director @ The Hotels Network
RecommendationAvatar
William Kirchhoff Revenue Manager @ Price My Hotel Room
RecommendationAvatar
Nikolaos Tsitsoulis Co-Founder & Commercial Director @ Hotellab
RecommendationAvatar
Pelle Schopenhouer Partnership Coordinator @ Revinate
RecommendationAvatar
Vassilis Syropoulos CEO @ JUYO
RecommendationAvatar
Krystal De Anda Sr Strategic Partnerships Manager @ Lighthouse
RecommendationAvatar
Kevin Lowry Global Partnerships @ Canary Technologies
RecommendationAvatar
Jory Garcia Regional Director @ Flexkeeping
RecommendationAvatar
Luca Albano Director of Sales & Partnerships @ Customer Alliance
RecommendationAvatar
Nicolas Horvath Country Manager - France @ Duve
RecommendationAvatar
Sílvia Casals Bosch Partnerships Coordinator @ Bookboost AB
RecommendationAvatar
James Kay CEO @ DIAMO
RecommendationAvatar
Adeline Le Cornec Customer Success Manager @ Rate Yield
RecommendationAvatar
Bryan Michalis Marketing @ Canary Technologies Corp.
RecommendationAvatar
Olga Heuser CEO @ DialogShift
RecommendationAvatar
Carolin Wanzke-Boomers Customer Success Manager @ Toedt, Dr. Selk &Coll GmbH
RecommendationAvatar
Krystal De Anda Strategic Partnerships Manager @ Lighthouse
RecommendationAvatar
Willem Rabsztyn CEO @ Bookboost AB
RecommendationAvatar
Yang Li Business Development Manager @ Lighthouse
RecommendationAvatar
Matthias Heel Director of Hospitality Solutions @ Duetto
RecommendationAvatar
Edward Neale Head of Marketing @ Flexkeeping
RecommendationAvatar
Lana Udalov CEO @ HKeeper
RecommendationAvatar
Edward Neale Marketing Director @ Pace Revenue
RecommendationAvatar
Jeremy Greant Partnerships Manager @ OTA Insight
RecommendationAvatar
Benjamin Devisme Co-founder @ Quicktext
RecommendationAvatar
Clement Denarie Director of Strategic Partnerships and Alliances @ Oaky
RecommendationAvatar
Alexandra Quesne Country Manager @ D-EDGE
RecommendationAvatar
Blake Henley Partner Manager @ Event Temple
RecommendationAvatar
Isabel Cerdeira Head of Customer Development @ Hub OS
RecommendationAvatar
Gersende Merigot de Treigny Head of Operations @ QUALITELIS.COM
RecommendationAvatar
Joan Leon COO @ HUB Buildings
RecommendationAvatar
Rafael Benitez Senior Project Manager @ The Hotels Maker
RecommendationAvatar
Annika Ylem Co-founder @ GuestJoy
RecommendationAvatar
Luis Martins Country Manager @ D-Edge
RecommendationAvatar
Cristina Hernández VP Partners @ Beonprice
RecommendationAvatar
Gary Torres VP Global Delivery @ Duetto Research
RecommendationAvatar
Jonathan Mikaelsson Product Expert @ Trivec Systems
RecommendationAvatar
Doug MacLennan CEO @ VoucherCart
RecommendationAvatar
Valerie Castillo VP of Marketing @ TrustYou
RecommendationAvatar
Yaniv Holzer COO @ EasyWay
RecommendationAvatar
Alicia Macanás Senior Business Development Manager, Partnerships @ SiteMinder
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle Messaging, Inc.
RecommendationAvatar
Mark Evans Business Development Manager @ GuestRevu
RecommendationAvatar
Mattia Zanella Account Executive @ Oaky
RecommendationAvatar
Eddy Caumont Sales Support @ Roomcloud
RecommendationAvatar
Daan de Bruijn CEO @ Bookboost
RecommendationAvatar
Thomas Landen Dir. Of Partnerships @ Revinate
RecommendationAvatar
Casper Hoes Partner Manager, Strategic Alliances @ Lightspeed HQ
RecommendationAvatar
Philippe Nicolet Sales Lead @ Pace
RecommendationAvatar
Minna Vaisanen Vice President, Customer Success @ Pace
RecommendationAvatar
Benjamin Devisme VP Sales @ Quicktext
RecommendationAvatar
Stuart Dickinson Partnerships Coordinator @ GuestRevu
RecommendationAvatar
Tony Loeb Co-fondateur @ Experience Hotel
RecommendationAvatar
Christoph Irving Head of Partnerships @ RoomPriceGenie
Are you a consultant or vendor that recommends Mews? Leave a recommendation

News

logo

Mews

1 day ago

Mews named a Major Player in the IDC MarketScape Hospitality Point-of-Sale 2024 Vendor Assessment

post image
logo

Mews

2 weeks ago

Mews Acquires Clarity to Expand Operations in APAC and the UK

post image
logo

Mews

1 month ago

Hotel Simmerlwirt Chooses Mews To Usher In Digital Transformation For Its New Apartment Brand

post image
logo

Mews

1 month ago

Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one

post image
logo

Mews

1 month ago

Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews

post image
logo

Mews

1 month ago

Meiser Hotels uses Mews to power and innovate their 6th-generation business

post image
logo

Mews

1 month ago

More Than 1,650 Properties Now Use Mews Spaces To Diversify Revenue

post image
logo

Mews

1 month ago

The annex redefines boutique hotel stays with Mews

post image
logo

Mews

1 month ago

Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews

post image
logo

Mews

2 months ago

Mews Acquires Atomize Unlocking Huge Revenue Opportunities for Hoteliers

post image
logo

Mews

2 months ago

Ternelia Les Grands Massifs Save Time with Mews On Almost 100% Of Their Tasks

post image
logo

Mews

2 months ago

Mews Acquires Sales and Catering Innovator, Quotelo

post image
logo

Mews

2 months ago

Zenitude Hôtel-Résidences chooses Mews to power its portfolio of over 40 properties

post image
logo

Mews

2 months ago

Meiser Hotels Partners With Mews To ‘Raise The Bar’ For Its Hotels

post image
logo

Mews

3 months ago

BWH Hotels Partners With Mews As It Grows Its Global Footprint

post image
logo

Mews

3 months ago

Paulinenhof becomes a powerhouse of modern hospitality with Mews

post image
logo

Mews

3 months ago

Ligula Hospitality Group operates at scale with Mews Multi-Property

post image
logo

Mews

3 months ago

The Regent sets a new standard for tech-powered aparthotels using Mews

post image
logo

Mews

3 months ago

Inside Fettehenne Hotels’ journey to operational excellence with Mews

post image
logo

Mews

3 months ago

Mews helps Capsule Hotel Switzerland make a big impact with small spaces

post image
logo

Mews

3 months ago

LyLo perfects guest experiences and drives innovation with Mews

post image
logo

Mews

3 months ago

From friction to flow: Hey Lou leaps into the future with Mews

post image
logo

Mews

3 months ago

Haka House opens an exciting new chapter of tech-driven hospitality with Mews

post image
logo

Mews

3 months ago

Mews Moves Into New Paris Office To Keep Pace With Rapid Growth Across France

post image
logo

Mews

3 months ago

Mews Announces SaaS IPO Icon, Steve Cakebread, To Join Its Board

post image
logo

Mews

3 months ago

Mews Introduces All-In-One EPOS And Payments Terminal To Streamline F&B And Hotel Operations

post image
logo

Mews

3 months ago

Bush Hotel serves up a treat for guests with Mews POS and PMS

post image
logo

Mews

3 months ago

Hotel Lancaster achieves an impressive digital makeover with Mews

post image
logo

Mews

3 months ago

Mews Surpasses 1,000 Customers in France

post image
logo

Mews

3 months ago

Mews Raises $100 Million In New Financing From Vista Credit Partners

post image
logo

Mews

3 months ago

Quality Lodgings Strengthens Mews Partnership With Multi-Property Booking Engine

post image
logo

Mews

4 months ago

Marston’s Chooses Mews To Manage Their Portfolio Of 90+ Hotels And Inns

post image
logo

Mews

4 months ago

Lark Hotels Partners With Mews To Grow Its Portfolio Of 50+ Properties

post image
logo

Mews

4 months ago

Digitalization Drives A Surge In Productivity In The Hospitality Sector

post image
logo

Mews

4 months ago

Over 15,000 Hotel Staff Have Now Upskilled With Mews University

post image
logo

Mews

5 months ago

Integration of Mews and Duetto reaches over 600 hotels

post image
logo

Mews

5 months ago

Mews Welcomes Fintech Leader Michael Coscetta as President

post image
logo

Mews

6 months ago

Staypineapple Chooses Mews To Surprise And Delight Guests Across The US

post image
logo

Mews

6 months ago

Mews Sponsors Hotelschool The Hague’s Sustainable Hospitality Challenge for Greener Travel

post image
logo

Mews

7 months ago

Mews Adds Point-Of-Sale To Its Embedded Payments Experience, Bringing Time Savings To Staff And Guests

post image
logo

Mews

7 months ago

Ringhotels Expands Its PMS Selection With Mews To Optimize Guest Experience

post image
logo

Mews

7 months ago

Strawberry Completes Rollout Of Mews Across Portfolio Of 230 Hotels

post image
logo

Mews

8 months ago

Mews Acquires HS3 Hotelsoftware to Bolster German Expansion

post image
logo

Mews

8 months ago

Mews Fuels Growth Across The Hospitality Sector As It Provides Hoteliers With Access To Funding

post image
logo

Mews

8 months ago

Weekender Chooses Mews to Help Fuel Their Rapid US Growth

post image
logo

Mews

8 months ago

Hotel Atlántico Vigo Celebrates A Successful One-Year Anniversary With Mews

post image
logo

Mews

9 months ago

Emeraude Hotels Partner With Mews To Offer Guest-Centric Hospitality Driven By Innovation

post image
logo

Mews

9 months ago

Mews Stacks Transforms The Way Hoteliers Build Tech Ecosystems

post image
logo

Mews

9 months ago

Mews Unfold 2024 Is Ready To Set The Agenda For Hospitality’s Future

post image
logo

Mews

9 months ago

Remington Hospitality Chooses Mews To Power Its Independent Hotels And Resorts

post image
logo

Mews

10 months ago

Amek Group Will Run Its Independent Luxury Portfolio on Mews

post image
logo

Mews

10 months ago

Bastion Hotels Chooses Mews To Take Their 30+ Hotels To The Cloud

post image
logo

Mews

10 months ago

CampusX And Mews Partner Up To Revolutionize Hybrid Hospitality In Italy

post image
logo

Mews

10 months ago

Mews And Amadeus Extend Partnership To Expand The Hospitality Technology Ecosystem

post image
logo

Mews

10 months ago

Mews Raises $110m to Accelerate Cloud Technology in Hospitality

post image
logo

Mews

11 months ago

The Chocolate on the Pillow Group selects Mews for four leading properties

post image
logo

Mews

11 months ago

Small Luxury Hotels Of The World™ Selects Mews As A Preferred PMS Partner

post image
logo

Mews

11 months ago

Mews Acquires US-based Frontdesk Anywhere

post image
logo

Mews

1 year ago

Hospitality Group Blue Water Chooses Mews to Power its Owned Hotels

post image
logo

Mews

1 year ago

Mews appoints Daniel Ahremark as its new Chief Financial Officer

post image
logo

Mews

1 year ago

Tusity uses Mews to power successful co-living hospitality

post image
logo

Mews

1 year ago

How Edgar Suites Realized Massive Gains with a Modern Tech Stack

post image
logo

Mews

1 year ago

Opus XVI uses modern Mews tech to boost its historical legacy and unique stays

post image
logo

Mews

1 year ago

Strawberry Migrates Their 100th Hotel Onto Mews Hospitality Cloud

post image
logo

Mews

1 year ago

Mews Surpasses 1000 Marketplace Integrations With Hospitality’s Biggest App Store

post image
logo

Mews

1 year ago

New Mews Kiosk Cuts Check-In Time By A Third And Generates Thousands In Extra Hotel Revenue

post image
logo

Mews

1 year ago

Quality Lodgings Chooses Mews as Preferred Partner for Their 100+ Hotel Collection

post image
logo

Mews

1 year ago

Mews Now Powers Over 5,000 Customers in Continued Market Expansion

post image
logo

Mews

1 year ago

Mews Welcomes Hospitality Innovator Wouter Geerts as New Director of Market Research & Intelligence

post image
logo

Mews

1 year ago

The Gotham Hotel Switches to Mews to Unlock More Revenue and Personalized Stays

post image
logo

Mews

1 year ago

How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

post image
logo

Mews

1 year ago

UDS solves staffing shortages and connects custom API with Mews

post image
logo

Mews

1 year ago

welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

post image
logo

Mews

1 year ago

Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

post image
logo

Mews

1 year ago

How Edyn Transformed its Parking Space Management with Mews

post image
logo

Mews

1 year ago

The Laundry Rooms powers their innovative aparthotel model through Mews

post image
logo

Mews

1 year ago

Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews

post image
logo

Mews

1 year ago

The Julius Prague Maximizes Revenue Through Parking and Direct Bookings

post image
logo

Mews

1 year ago

Paradise Resort Gold Coast Gets Golden Results with Mews

post image
logo

Mews

1 year ago

Mews powers The Neighborhood Hotel to a fully digital guest journey

post image
logo

Mews

1 year ago

Hoteliers Generate More Than €100,000 in Ancillary Revenue by Upselling Their Parking Spaces via Mews PMS

post image
logo

Mews

1 year ago

Mews Named World’s Best Hotel PMS Solutions Provider in Two Categories

post image
logo

Mews

1 year ago

Mews Acquires Nomi to Accelerate AI Guest Experiences and Personalization

post image
logo

Mews

1 year ago

Hoteliers Bring In An Additional €25k Over The Summer By Upselling Their Available Space To Provide More Amenities To Guests

post image
logo

Mews

1 year ago

Private Selection Hotels & Tours Choose Mews as Their Preferred Partner for their Collection of Luxury Hotels

post image
logo

Mews

1 year ago

PoB Hotels Select Mews As A Preferred Partner For Their Collection Of Independent Hotels

post image
logo

Mews

1 year ago

Mews Exceeds 750 Benelux Customers, Fueling The Region’s Hospitality Modernization

post image
logo

Mews

1 year ago

Mews Powers Got City Center Hotels To Outstanding Results Through Smart Automation And A Custom Tech Stack

post image
logo

Mews

1 year ago

Alpin Family Hotel Company Sees Big Operational Gains In First Few Months With Mews

post image
logo

Mews

1 year ago

Mews Exceeds 600+ Customers in France, Powering the Country's Hospitality Transformation

post image
logo

Mews

1 year ago

Mews Expands with New Offices in the Heart of Amsterdam and Barcelona

post image
logo

Mews

1 year ago

Romantik Hotels Chooses Mews as PMS Partner for their Collection of 200+ Hotels

post image
logo

Mews

1 year ago

Mews-Run Hotels Empowered to Diversify Business Models and Generate Additional Revenue Streams

post image
logo

Mews

1 year ago

Stay Hospitality Select Mews to Automate Their Operations and Enhance the Overall Guest Journey

post image
logo

Mews

1 year ago

Place Value Moves their Property Portfolio to Mews to Unify Hotel Management

post image
logo

Mews

1 year ago

Balance Familie Chooses Mews to Transform Guest Experiences Across its Hotel Portfolio

post image
logo

Mews

1 year ago

Mews Recognized as a Booking.com Premier Connectivity Partner

post image
logo

Mews

1 year ago

Fortune House Hotel in Miami Chooses Mews to Power its All-Suites Hotel

post image
logo

Mews

1 year ago

Birch, a Budding Hotel Lifestyle Brand, Chooses Mews to Manage its Multiple Revenue Streams

post image
logo

Mews

1 year ago

Mews Open API Enables Hoteliers to Build and Connect 1,000 Bespoke Solutions to Transform Hotel Operations

post image
logo

Mews

1 year ago

Mews Announces Successful Completion of SOC 2® Type 2 Examination, Proving its Commitment to Data Security

post image
logo

Mews

1 year ago

Mews Wins Travel Tech Titans Award for 2023

post image
logo

Mews

1 year ago

Mews Becomes a Preferred PMS Partner for Europe’s Famous Hostels

post image
logo

Mews

1 year ago

Mews Surpasses 500 DACH Customers, Fueling the Region’s Fast Growth

post image
logo

Mews

1 year ago

Matt Welle Named Leading Entrepreneur in Tech for 2023

post image
logo

Mews

1 year ago

Mews Partners with Saira Hospitality to Launch Five New Hospitality Schools and Develop an Innovative Online Training Solution

post image
logo

Mews

1 year ago

Mews Acquires Canadian-based Hotello to Expand North America Operations

post image
logo

Mews

1 year ago

Mews POS Reaches 1,000 Subscriptions to Transform Hotel F&B Operations

post image
logo

Mews

1 year ago

WeidumerHout Switches to Mews to Pursue Operational Excellence

post image
logo

Mews

1 year ago

Bob W Chooses Mews to Fuel its Ambitious European Expansion Plans

post image
logo

Mews

1 year ago

Mews Welcomes Natasha Osborne Geurts as its New Chief of Staff

post image
logo

Mews

1 year ago

Hospitality Innovator Tom Ito Joins Mews Unfold as Keynote Speaker

post image
logo

Mews

1 year ago

Mews named in the FT1000 fastest growing companies in Europe

post image
logo

Mews

1 year ago

Mews Unfold 2023 set to inspire hoteliers about The New Standard in Hospitality

post image
logo

Mews

1 year ago

Mews Releases its Bi-Annual Hospitality Data Dive

post image
logo

Mews

1 year ago

Mews Welcomes Naomi Trickey to the Leadership Team as New Chief People Officer

post image
logo

Mews

2 years ago

Mews Unfold 2023 Set to Inspire Hoteliers About The New Standard in Hospitality

post image
logo

Mews

2 years ago

Mews Builds New Hotels for Trees Integration to Make it Easier for Guests and Hotels to Go Green

post image
logo

Mews

2 years ago

Mews Closes $185 Million in Fundraising to Transform the Hospitality Industry for Brands and Their Guests

post image
logo

Mews

2 years ago

How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

post image
logo

Mews

2 years ago

Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

post image
logo

Mews

2 years ago

Mews PMS and POS power true hospitality for Mercure Roeslare

post image
logo

Mews

2 years ago

How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

post image
logo

Mews

2 years ago

How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

post image
logo

Mews

2 years ago

How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

post image
logo

Mews

2 years ago

Cresta Palace embraces connectivity for full-service stays

post image
logo

Mews

2 years ago

Episode Tbilisi embodies the modern, tech-enabled hotel

post image
logo

Mews

2 years ago

Mews Named a Major Player in the 2022 IDC MarketScape Hospitality PMS Vendor Assessment

post image
logo

Mews

2 years ago

Mews Welcomes Paul Mooney to Leadership Team as New Chief Customer Officer

post image
logo

Mews

2 years ago

Mews named World’s Best Independent Hotel PMS Solution Provider

post image
logo

Mews

2 years ago

Relais & Châteaux Choose Mews as an Official PMS Partner for Their 500+ Hotels and Restaurants

post image
logo

Mews

2 years ago

Faern, A New Lifestyle Resort Brand, Powers Up with Mews

post image
logo

Mews

2 years ago

The Neighborhood Hotel® Chooses Mews to Power and Streamline Their Operations

post image
logo

Mews

2 years ago

Mews Launches Mews Ventures to Accelerate Growth and Transform Hospitality Industry

post image
logo

Mews

2 years ago

Stayland Partners with Mews to Power its Innovative, Multi-Brand Operation

post image
logo

Mews

2 years ago

Criterion Hospitality Group Choose Mews to Fuel Fast Growth and Unforgettable Experiences

post image
logo

Mews

2 years ago

Mews Announces Mews for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

post image
logo

Mews

2 years ago

Revisn and Mews Work Together to Bring Tech-Driven Hospitality to US Guests

post image
logo

Mews

2 years ago

The Best Ways to Reimagine Your Hotel Spaces

post image
logo

Mews

2 years ago

BlackBrick Chooses Mews to Roll Out its Urban Resort Network

post image
logo

Mews

2 years ago

The Pichet Group Choose Mews to Power their All Suites Appart Hotel Brand

post image
logo

Mews

2 years ago

Mews Acquires POS Innovator Bizzon for Seamless Guest Payments in Hospitality

post image
logo

Mews

2 years ago

How to Navigate Payments in Hospitality

post image
logo

Mews

2 years ago

Mews Enters Agreement to Acquire Property Management System Cenium to Rapidly Strengthen Position in Northern Europe

post image
logo

Mews

3 years ago

Mews Announces Ambitious Hiring Targets to Accelerate Product Innovation for Enterprise Hospitality Brands

post image
logo

Mews

3 years ago

Mews Announces 100% Growth of Cloud Subscriptions Since the Pandemic

post image
logo

Mews

3 years ago

Mews Acquires Hotel Perfect to Expand UK Operations

post image
logo

Mews

3 years ago

Harry's Home Choose Mews to Digitalize Operations and Provide Flexible Guest Experiences

post image
logo

Mews

3 years ago

The New Era of Hospitality Metrics for a General Manager

post image
logo

Mews

3 years ago

Wythe Hotel Select Mews to Deliver Unrivalled Guest Experiences Through Technology

post image
logo

Mews

4 years ago

Mews to Acquire Base7booking to Accelerate European Growth

post image

Mews Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
SiteMinder
SiteMinder

92% recommended by 2314 hotels

Rate Shopping
+9 more
Canary Technologies
Canary Technologies

96% recommended by 1770 hotels

Cyber Security & Fraud Prevention
+4 more
Actabl
Actabl

93% recommended by 1568 hotels

Hotel Maintenance Software
+8 more
Lighthouse
Lighthouse

95% recommended by 1370 hotels

Rate Shopping
+3 more
Asksuite
Asksuite

98% recommended by 680 hotels

Hotel Chatbots
hotelkit
hotelkit

94% recommended by 615 hotels

Staff Collaboration Tools
+3 more
Oracle Hospitality
Oracle Hospitality

92% recommended by 586 hotels

Hotel Restaurant POS Systems
RateGain
RateGain

94% recommended by 583 hotels

Hotel Rate Parity
+8 more
Duetto
Duetto

94% recommended by 576 hotels

Meetings & Events Intelligence
+3 more
M3
M3

89% recommended by 564 hotels

Hotel Accounting Software
+2 more

Support

Verified Support

Mews has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

Request a Quote

Response Time

Less than a day

Recommended

91%

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .