Mews

Ranked 4th (out of 152) in Property Management Systems

Property Management Systems

An innovative hospitality management cloud that empowers the modern hotelier to improve performance,...

Ratings Snapshot

Certificate of Excellence
Read 232 reviews
91%
Recommend
HTR Score icon
HT SCORE
97 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Mews has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #4 out of 152 in Property Management Systems

Ease of Use
4.7/5
ROI
4.4/5
Implementation
4.4/5
Customer support
4.4/5
Verified Customer Support

Mews has opened its internal systems to

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Most popular for
  • Boutique 88 verified reviews
    93%
  • Hostel 49 verified reviews
    95%
  • City Center 18 verified reviews
    81%
  • Serviced Apartment 12 verified reviews
    85%
  • Bed & Breakfast 11 verified reviews
    89%
  • Branded 6 verified reviews
    95%
  • Resort 6 verified reviews
    88%
  • Vacation Rental 5 verified reviews
    96%
  • Budget 4 verified reviews
    95%
  • Extended Stay 2 verified reviews
    90%
  • Limited Service 1 verified reviews
    90%
  • Airport/ conference 1 verified reviews
    100%

Mews Overview

Mews Overview

Mews is an innovative hospitality management cloud that empowers the modern hotelier to improve performance, maximize revenue, and provide remarkable guest experiences. A fully integrated ecosystem of six key products – Operations, Payments, Guest Journey, Business Intelligence, Marketplace and API – harness the power of smart automation to make a real difference for properties and chains of a...

About Mews View website

Founded in 2012 | Headquarters in Amsterdam Netherlands | 400 employees

Founded by ex-hoteliers, Mews is a next-generation hospitality cloud for hotels, hostels, apartments and more. Mews gives hoteliers the power to provide a remar...

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Integrates with

  • Upselling Software
  • Marketplaces & Integrators
  • Meetings & Events Intelligence
Browse integrations (291 verified)

What customers love about Mews

Like 91% recommend

Hostel Owner from Hostel in Tilburg (Netherlands)

The look & feel is great - user friendly, custom made set up and personal training. We run a hostel and most PMS are not made for selling beds, but MEWS managed to make a perfect system to sell our different roomtypes: ...

General Manager from Hostel in Amsterdam (Netherlands)

Mews has a drive to automate as much of the processes as possible and wants to be in the front-line of product development. Maybe that's in my opinion the biggest pro: the companies heart and focus on development and imp...

CEO from Other in (Slovakia)

Meeting Mews is like meeting friends. Our Apartments are an alternative to hotels so we require special requirements from a PMS and Mews is ready to grow with their clients. They think like a startup which we love. ...

Revenue Management & Distribution in Kloten (Switzerland)

I work with Mews since 6 Month at the back office. I like it very much because it is different to other PMS and it is interesting what happened (software and feature updates) during this time. Many new things, I became m...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Mews PMS has a very user-friendly approach for its users, It offers with great clarity both a complete management for the hotel (planning, invoicing) but also for the hotel guests to manage their customer area.

by Gersende Merigot de Treigny (QUALITELIS.COM) on December 15, 2020

See more answers (27)
Question:

What differentiates this product or service from the competition?

Answer:

Mews is a product distinguished by its "API first" philosophy. Mews is a product that knows how to connect back and forth with more specialized products such as Qualitelis for satisfaction management, ereputation management or CRM marketing.

by Gersende Merigot de Treigny (QUALITELIS.COM) on December 15, 2020

See more answers (27)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Like any tool that offers great flexibility, it is important to be involved during the implementation in order to focus on the common use-cases of the hotel. It is for insatnce critical to make the good choices according to the fields of the customer cardex which has become a major issue today to de...

by Gersende Merigot de Treigny (QUALITELIS.COM) on December 15, 2020

See more answers (27)
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+ 25 recommend
Recommended by Show More (23)

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Clients & references

References & testimonials

Testimonial avatar
Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based syste...
Michael Böhler General Manager at the Ambassador & Opera AG Zurich, Switzerland
Testimonial avatar
Of course we've had to overcome a few barriers, but we're certain to have made the best decision in implementing Mews. In addition to the platform's flexibility and visual allure, their support team s...
André Henke Marques Resort Manager at the Northern Lights Village, Finland

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Africa
VERIFIED MARKETS
  • Spain
  • Netherlands
  • United Kingdom
  • France
  • Germany
  • Czechia
  • Switzerland
  • Belgium
  • Finland

232 Verified Mews Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Property Management Systems providers. It is advised that you ask for recent references before proceeding.

Jul 16, 2021

Mews Review: A user-friendly system

Adjointe de Direction from Serviced Apartment in Annecy (France)

Recommend 8/10
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What do you like most?

Time saving Data and payment security Compliance with the RGPD Ease of use The fact that we have control over the configuration ( despite some limitations / constraints) is a good thing. Possibility...

What do you dislike or think could be improved?

More facility needed with possibility of multiple choices (in restrictions, some lists...) A detailed interview (on our needs and functioning) before the configuration to better understand the function...

Customer support
3
Ease of Use
3.5
Value for money
3
Implementation
3

Jul 16, 2021

Mews Review: Simple, Efficient and Modern Hotel PMS

Revenue & Pricing Manager from Boutique in Amsterdam (Netherlands)

Recommend 9/10
Full blue star
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Full blue star
Half blue star

What do you like most?

- Mews doesn't require me to do the Night Audit. As Mews is a time-based system, the entire accounting runs automatically behind the scenes - Mews has Rate Management integrated into the PMS, so I don't ...

What do you dislike or think could be improved?

Overall the entire PMS is very smooth and because it is cloud-based there are no lags. However, there are certain improvements which will make it even better. I have put my requests in the Mews Community....

Customer support
4
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

Jul 16, 2021

Mews Review: Understanding of mews

Front Office Manager from Other in Germiston (South Africa)

Recommend 10/10
Full blue star
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Half blue star

What do you like most?

the mews booking engine on add on its easy and understanding, the new billing is also simple and understanding

What do you dislike or think could be improved?

booking engine on reservations ,they should extent the date on optional group bookings because some groups make payment on arrivals .

Customer support
4.5
Ease of Use
4.5
Value for money
4.5
Implementation
4.5

May 15, 2021

Mews Review: Great PMS, but very expensive for smaller hotels.

Owner | GM from Boutique in Bibbiena (Italy)

Recommend 5/10
Full blue star
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What do you like most?

The best cloud based PMS that saves time. Clear for guest and employees. Many integrations that are state of the art (google integrations, channel manager etc).

What do you dislike or think could be improved?

With the launch of new improvements hotels are charged more fees per improvement (new api connections, iDeal integration, Business Analytics etc). Add-ons are necessary and expensive. That way you are...

Customer support
2.5
Ease of Use
5
Value for money
0.5
Implementation
5

Apr 15, 2021

Mews Review: Worst service ever experienced

Revenue Manager from Serviced Apartment in Quito (Ecuador)

Recommend 1/10
Half blue star
Empty blue star
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Empty blue star
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What do you like most?

There are lots of problems with integrations and with the system. The helpdesk responds only after days and some problems never with a real solution.

What do you dislike or think could be improved?

Mews charges the customers but the payouts take a very long time and they charge a high commission. The customer service should speed up and with 1 person to follow up, now lots of people take over and t...

Customer support
0.5
Ease of Use
0.5
Value for money
0.5
Implementation
2.5

Jan 03, 2021

Mews Review: The Best PMS for Boutique Hotels

Managing Director from Boutique in Saragano (Italy)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

I've implemented Mews at five properties and am currently working on number six. Mews offers one of the best User Interfaces, it is easy use and to train new users. The training videos and help sectio...

What do you dislike or think could be improved?

Having the Payment Gateway integrated is a great benefit for the PMS, Kiosk, Booking Engine and Payment Management; we just wish there were more options available. Being limited to one Payment Gateway pro...

Customer support
4.5
Ease of Use
5
Value for money
5
Implementation
4.5

Pricing

Monthly subscription (/room/month)
$7/room/month - $10/room/month

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Popular Mews Integrations

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