Popular in Operations
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Mews PMS
4.5 (656 REVIEWS)
Christoph, Ed, Malika + 94 more experts recommend Mews
Read RecommendationsRanked 1 (out of 315) in Property Management Systems
Hoteliers voted Mews as the #1 Property Management Systems provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe complete cloud hospitality platform
91% recommended by 579 hotels
Accor, Generator, Life House & 576 others
Bell - AI powered product analyst
I analyzed all of Mews’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Mews for its innovative design and seamless integration capabilities, which help streamline front-desk operations and booking processes. The system's automation features, such as online check-in and payment processing, significantly reduce manual workload, boosting operational efficiency and allowing staff to focus more on guest interactions. Additionally, Mews supports revenue growth with its dynamic pricing and rate management features while enabling cost savings through automation and integration with third-party solutions.
Accor, Generator, Life House & 576 others
Read their reviewsPartners say
Industry experts recommend Mews for its innovative, cloud-based property management system that simplifies and automates hotel operations. Key features include a user-friendly interface, extensive marketplace for integrations, and an open API facilitating custom and third-party software connections. Critical praise highlights Mews' ability to optimize both front and back-office tasks, enhance guest satisfaction, and increase operational efficiency. However, a few noted challenges include scalability issues for larger properties, occasional setup complexity, and the cost of integration for certain functionalities.
Christoph, Ed, Malika and 94 others
Read their recommendationsSupport
Foundational
Hoteliers often praise Mews's customer support for its availability through various channels such as online support and efficient call centers. Support staff are noted for their expertise and knowledge, contributing to a positive user experience. The responsiveness of the support team is generally appreciated, with hoteliers highlighting their prompt assistance in resolving issues. However, some express a desire for more direct contact options. Onboarding support, including self-training resources like 'Mews University,' receives positive feedback for aiding new users in the setup process. Despite minor concerns about direct communication, the support is considered a valuable component of the Mews PMS experience.
CEO
1.3279297649418 months ago
Verified
... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...
See full reviewCEO
1.3279297652266 months ago
Verified
... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...
See full reviewCEO
1.3279297653872 months ago
Verified
... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...
See full reviewCEO
1.3279297655335 months ago
Verified
... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...
See full reviewCEO
1.9085749270441 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend is really straightforward and easily doable without a lot of support ...
See full reviewSales Director
10.0376071853 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607185544 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607185755 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607185904 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607186109 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607186295 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewProjects
1.1666394445341 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists ...
See full reviewCEO
13.295671702765 months ago
Verified
... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...
See full reviewrevenue manager
13.295671702957 months ago
Verified
... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...
See full reviewrevenue manager
13.295671703152 months ago
Verified
... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...
See full reviewrevenue manager
13.295671703381 months ago
Verified
... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...
See full reviewHead of Innovation
13.263413639017 months ago
Verified
... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...
See full reviewHead of guest services
13.166639445671 months ago
Verified
... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...
See full reviewHead of guest services
13.166639445915 months ago
Verified
... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a ...
See full reviewFront Office Manager
13.166639446144 months ago
Verified
... Intuitive PMS, it is quite easy to learn how to handle it. Also, our CSM is great! Available for any question we may have. ...
See full reviewSr Technology Manager
12.618252349543 months ago
Verified
... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature ...
See full reviewGroup Operations Manager
11.585994285181 months ago
Verified
... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the ...
See full reviewHotel Manager
11.521478156337 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...
See full reviewHotel Manager
11.521478156571 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support ...
See full reviewHotel Manager
11.521478156801 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2. After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient ...
See full reviewHotel Manager
11.521478156959 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2. After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated message saying that they are working on the issue etc without offering any solution. We have a problem that is not fixed for 45 days now and all our emails regarding this issue are ignored completely and from time to time they send us a templated message saying that some things take longer to be fixed. 3. If we want to actually have support (they call it premium support), we have to pay €299 per month! This is a joke. No support for free, regular ...
See full reviewHotel Manager
11.521478157099 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open ...
See full reviewOwner
10.069865253999 months ago
Verified
... The biggest room for imporvment would be in-app features so you didn't have to rely on integrations, would be great if it was an omni-platform ...
See full reviewOwner
10.069865254131 months ago
Verified
... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...
See full reviewSystems Manager
7.4569620284562 months ago
Verified
... Smooth operations on a modern foundation. ...
See full reviewSystems Manager
7.4569620286025 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless ...
See full reviewSystems Manager
7.4569620287358 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant ...
See full reviewSystems Manager
7.4569620288609 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta ...
See full reviewSystems Manager
7.4569620289945 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta program allows us to test ...
See full reviewSystems Manager
7.4569620292331 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta program allows us to test new features and provide ...
See full reviewHead of technology
7.392445900432 months ago
Verified
... The standout feature of Mews for me is its exceptional user-friendly interface. Both the PMS and POS systems are incredibly intuitive, making it easy for our team to manage bookings, check-ins, and transactions smoothly. The integration between the PMS and POS is seamless, ensuring that all operations are synchronized without any manual intervention. This integration has significantly streamlined our processes, reducing errors and saving time. Additionally, the real-time reporting and analytics provided by Mews are incredibly powerful. They offer deep insights into our operations, helping us make data-driven decisions that improve both efficiency and guest satisfaction. The customizable dashboards allow us to track key performance metrics effortlessly. Lastly, the support from the Mews team has been outstanding. Their customer service is responsive and knowledgeable ...
See full reviewCEO & Co-Owner
7.3601878361447 months ago
Verified
... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...
See full reviewRevenue Manager
7.3279297718698 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT ...
See full reviewRevenue Manager
7.3279297720897 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account ...
See full reviewRevenue Manager
7.3279297722357 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE ...
See full reviewRevenue Manager
7.3279297723686 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instruction ...
See full reviewRevenue Manager
7.3279297725493 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST ...
See full reviewRevenue Manager
7.3279297727655 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same ...
See full reviewRevenue Manager
7.3279297729671 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT ...
See full reviewRevenue Manager
7.3279297731519 months ago
Verified
... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...
See full reviewRevenue Manager
7.3279297733423 months ago
Verified
... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh your contract, IS NON-RESISTANT. SEE THE 0 REVIEW - different issues - same attitude from Mews. ITS WHO THEY ARE - THE ARE NOT GOING TO CHANGE. I know I work with them 10 years ago, and THERE ARE THE SAME ERRORS - THE NEVER FIXED THEM. THE NEVER WILL. BECAUSE THE WOULD HAVE TO ADMIT THEY ARE WRONG !!! But they cant, because they are like NARCISSIST. NOTHING THEY SAY MATTERS. Oh, and even GOOGLE RUNS AWAY FROM THEM. They say they don't know why, but I am sure Google does. Same a I am. I ALLOW MEWS TO RESPOND. I REALLY INTERESTED IN IF THEY WILL, BECAUSE THEY KNOW ITS TRUE. GO ON MEWS - REPLY. EXPLAIN YOURSELF. PROVE ...
See full reviewRevenue Manager
7.3279297735316 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279297737313 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279297739173 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279297741506 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279297743037 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same as support - NOT REACHABLE ...
See full reviewRevenue Manager
7.3279297744381 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same as support - NOT REACHABLE, NOT HELPFUL, NOT RESPONSIBLE. YOU HAVE TO GET THEM THROUGH BOT. IF YOU REACH THEM, THEY SEND YOU a INSTRUCTION MANUAL ...
See full reviewRevenue Manager
7.3279297745796 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewFront Office Manager
7.295671710199 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum ...
See full reviewOwner
6.9085749361481 months ago
Verified
... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...
See full reviewCOO
6.9085749363168 months ago
Verified
... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...
See full reviewCOO
6.908574936455 months ago
Verified
... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...
See full reviewAssistant Manager
6.8440588075571 months ago
Verified
... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...
See full reviewRevenue & Distribution
6.6827684851885 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewOwner
6.1343813886499 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human ...
See full reviewOwner
6.1343813888448 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human contact and refer you to help ...
See full reviewOwner
6.1343813890009 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous ...
See full reviewMARKETING
5.489220098856 months ago
Verified
... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...
See full reviewMARKETING
5.4892200990147 months ago
Verified
... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...
See full reviewMARKETING
5.4892200991954 months ago
Verified
... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...
See full reviewMARKETING
5.4892200993575 months ago
Verified
... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...
See full reviewMARKETING
5.4892200995247 months ago
Verified
... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...
See full review
5.4892200996838 months ago
Verified
... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...
See full review
5.489220099869 months ago
Verified
... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...
See full reviewMr
5.4569620354996 months ago
Verified
... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich in features, enabling us to manage everything from reservations to billing with unparalleled ease. The real-time analytics provide deep insights that empower us to make informed decisions quickly, enhancing our operational efficiency and guest satisfaction. Beyond the software, the Mews support and customer success teams are truly outstanding. They are knowledgeable, responsive, and genuinely committed to helping us succeed. Their proactive approach in ensuring that any issues are resolved swiftly ...
See full reviewMr
5.456962035675 months ago
Verified
... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich in features, enabling us to manage everything from reservations to billing with unparalleled ease. The real-time analytics provide deep insights that empower us to make informed decisions quickly, enhancing our operational efficiency and guest satisfaction. Beyond the software, the Mews support and customer success teams are truly outstanding. They are knowledgeable, responsive, and genuinely committed to helping us succeed. Their proactive approach in ensuring that any issues are resolved ...
See full reviewdirecteur
5.1343813906545 months ago
Verified
... Good hotel management software. Training takes less time than our old program. ...
See full reviewdirecteur
5.1343813908244 months ago
Verified
... We received a good listening to our needs, the support is good, all this with respect. The Hotello team who followed it ticks the boxes! ...
See full reviewHotel & Revenue Manager
5.0053491329383 months ago
Verified
... A simple system with many opportunities ...
See full reviewHotel & Revenue Manager
5.0053491331269 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software and services, which is crucial for a comprehensive property management experience. Whether it’s connecting with channel managers, payment gateways, or housekeeping ...
See full reviewHotel & Revenue Manager
5.0053491333016 months ago
Verified
... We are missing some opportunities regarding housekeeping and also with the accounts receivable. Some of these can be solved with a work around and others require that we connect with an extern ...
See full reviewOwner
4.8118007465532 months ago
Verified
... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...
See full reviewOwner
4.8118007467805 months ago
Verified
... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...
See full reviewOwner/Manager
4.6827684888691 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community ...
See full reviewOwner/Manager
4.6827684890084 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product managers - it does not replace support but creates a certain informal connection, also among users. This means that innovations are always actively discussed and tested before general rollout. In summary, you can say that our whole team has really enjoyed working with the system right from the start! The transition and learning ...
See full reviewOwner/Manager
4.682768489154 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827684892899 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product managers - it does not replace support but creates a certain informal connection, also among users. This means that innovations are always actively discussed and tested before general rollout. In summary, you can say that our whole team has really enjoyed working with the system right from the start! The transition and learning phase was very quick and easy for everyone. The online training materials are well designed and you can always practice in a demo ...
See full reviewOwner/Manager
4.6827684894258 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates and adjustments. The online community is a good exchange platform between users, support and product managers - it does not replace support but creates a certain informal connection, also among users. This means that innovations are always actively discussed and tested before general rollout. In summary, you can say that our whole team has really enjoyed working with the system right from the start! The transition ...
See full reviewDIRECTORA GENERAL
4.4247039734356 months ago
Verified
... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the ...
See full reviewProperty Operations Manager
4.3279297800224 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster that can be open and closed daily for the storno ...
See full reviewDirector of Revenue
4.231155586623 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams ...
See full reviewDirector of Revenue
4.2311555868082 months ago
Verified
... MEWS - The PMS of the Future ...
See full reviewDirector of Revenue
4.2311555870453 months ago
Verified
... MEWS - The PMS of the Future ...
See full reviewDirector of Revenue
4.2311555872607 months ago
Verified
... As with any PMS, there are always pain points. The amazing thing about MEWS is that they listen to feedback. Billing, accounting, and group managment are still areas for improvement. However, in the year and half that we have been on the system they have made great strides in making these functions more intuitive and user friendly. The continued product evolution that we have seen speaks volumes to MEWS commitment ...
See full reviewDirección administración
4.1666394583882 months ago
Verified
... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...
See full review
4.1343813940263 months ago
Verified
... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and user-friendly, with a very fast learning curve for the staff. Very good ...
See full review
4.1343813941801 months ago
Verified
... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.1343813943463 months ago
Verified
... This is our first season operating with Mews and we couldn't be happier. ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.1343813944986 months ago
Verified
... This is our first season operating with Mews and we couldn't be happier. ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.1343813946789 months ago
Verified
... Not sure. We are continuously discovering new features and functionalities on the platform. Any time I face a problem, I go to Mews help section and I can easily solve issues. ...
See full reviewOwnder
4.1021233303009 months ago
Verified
... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...
See full reviewOwnder
4.1021233304738 months ago
Verified
... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...
See full reviewOwnder
4.1021233306493 months ago
Verified
... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...
See full reviewOwnder
4.102123330846 months ago
Verified
... Not much. Support is a bit a hazle, but understandable. I used the Mews community in some cases and also there are obviously employees from Mews, they help very fast ...
See full reviewOwnder
4.1021233310495 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...
See full reviewOwnder
4.1021233312056 months ago
Verified
... Mews as the first fully professional PMS system ...
See full reviewGastgeber
4.0053491378334 months ago
Verified
... Support: The support doesn't know enough about Mews. ...
See full reviewGastgeber
4.0053491380048 months ago
Verified
... Support: The support doesn't know enough about Mews. ...
See full reviewGastgeber
4.0053491381541 months ago
Verified
... Support: The support doesn't know enough about Mews. ...
See full reviewSales Manager
3.9408330092555 months ago
Verified
... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...
See full reviewSales Manager
3.940833009453 months ago
Verified
... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...
See full reviewSales Manager
3.9408330096882 months ago
Verified
... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...
See full reviewSales Manager
3.9408330099343 months ago
Verified
... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...
See full reviewGeneral Manager
3.9408330101676 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...
See full reviewGeneral Manager
3.9408330103368 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken ...
See full reviewGeneral Manager
3.940833010566 months ago
Verified
... MEWS as a PMS system is easy to use on a basic level - but there are endless possibilities in the "Marketplace" ...
See full reviewGeneral Manager
3.9408330107639 months ago
Verified
... MEWS as a PMS system is easy to use on a basic level - but there are endless possibilities in the "Marketplace" ...
See full reviewGeneral Manager
3.9408330109005 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University ...
See full reviewGeneral Manager
3.9408330111264 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily ...
See full reviewManager
3.9085749467914 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significant ...
See full reviewRevenue Manager
3.8763168824145 months ago
Verified
... I have to say, you have to get used to it at the beginning, but working with Mews is really fun. The system is super intuitive and the Mews team is cool, they develop a lot together with the customer. ...
See full reviewRevenue Manager
3.8763168825769 months ago
Verified
... Partly the support, if you have not booked the paid premium support (but the investment is worth it!), a lot of it is "self-study" but you get used to that, but as I said, I am glad that I have ...
See full reviewHotel DIrector
3.8118007537631 months ago
Verified
... Really friendly and complete PMS Really friendly, intuitive and complete PMS ...
See full reviewHead of Marketing
3.7795426894164 months ago
Verified
... Technical support in the form of the support department could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the support department, it often takes a considerable amount of time before an answer is given. This is sometimes frustrating, for operationally ...
See full reviewHead of Marketing
3.7795426895509 months ago
Verified
... There is continuous development and that is very pleasant ...
See full reviewHotel Manager
3.7150265606597 months ago
Verified
... It is a very easy to use PMS, it is very intuitive. In addition, it has a lot of help. Very good marketing reports. ...
See full reviewReservations Manager
3.7150265609028 months ago
Verified
... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...
See full reviewRevenue manager
3.489220109484 months ago
Verified
... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...
See full reviewRevenue Manager
3.2634136580126 months ago
Verified
... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the ...
See full reviewHead of Revenue Distribution and Systems
3.1666394646651 months ago
Verified
... Rate setup of packages (and the discounting of said packages) could be simplified. ...
See full reviewFront Office and Reservations Manager
3.0698652713053 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new feel about it. In addition to all this, the support, community and knowledge base is extensive ...
See full reviewFront Office and Reservations Manager
3.0698652715233 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new feel about it. In addition to all this, the support, community and knowledge base is extensive and constantly being refreshed and updated ...
See full reviewFront Office and Reservations Manager
3.0698652717111 months ago
Verified
... Being a MEWS operator in Malta, I would really like to see the implementation of MEWS POS in Malta as this would give us a comprehensive and central overview of our hotel operation. From what I understand, the service is not ...
See full reviewFront Office and Reservations Manager
3.0698652719377 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...
See full reviewGeneral Manager
3.0698652721069 months ago
Verified
... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...
See full reviewGeneral Manager
3.0698652722857 months ago
Verified
... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...
See full reviewGeneral Manager
3.0698652725381 months ago
Verified
... The software is extremely intuitive and easy to use. Our new employees have the benefit of working independently after just a week of training. ...
See full reviewExpert Digital Hotel Processes & Customer Journey
3.037607208181 months ago
Verified
... "We’ve worked with several PMS providers, but Mews University offers the best training portal. It’s so straightforward that our staff had almost no questions and combined with a short personal ...
See full reviewReceptionist Manager
3.0053491438833 months ago
Verified
... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it ...
See full reviewReceptionist Manager
3.0053491440782 months ago
Verified
... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it ...
See full reviewRevenue Manager
2.9730910797043 months ago
Verified
... Intuitive and easy to use ...
See full reviewHotelier
2.9730910798492 months ago
Verified
... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is ...
See full reviewHotelier
2.9730910800866 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...
See full reviewHotelier
2.9730910802554 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly ...
See full reviewProduct evolution and deployment manager
2.8118007578274 months ago
Verified
... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...
See full reviewRevenue en Sales Manager
2.7150265645102 months ago
Verified
... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...
See full reviewRevenue en Sales Manager
2.7150265646673 months ago
Verified
... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...
See full reviewRevenue Manager
2.6505104358091 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted ...
See full reviewDirector of Digital Transformation
2.5214781779383 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including logs ...
See full reviewReceptie
2.2634136619844 months ago
Verified
... What we regularly encounter is the impossibility to overrule a restriction during a change of a reservation with a single click instead of having to manually adjust the restrictions and in addition in some cases the limited specific ...
See full reviewceo
2.2311555976717 months ago
Verified
... The strong points are the mews university that teaches new employees how to work with it in an efficient way. The countless connections. the urge to keep improving the product. ...
See full reviewEigenaar
2.1343814043571 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.1343814045859 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewGM
1.9408330177128 months ago
Verified
... Mews has been the best decision of the past year ...
See full reviewGeneral Manager
1.9085749533621 months ago
Verified
... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...
See full reviewBookkeeper
1.9085749535084 months ago
Verified
... Mews help needs more information. While the help articles are well written, the help in the PMS itself is too short. ...
See full reviewHotel Operations Manager
1.8763168895199 months ago
Verified
... Amazing PMS, user friendly is my top comment for this system. ...
See full reviewHotel Operations Manager
1.8763168897103 months ago
Verified
... As everything in life, there is always area of improvement and the good thing is Mews are open for improvements. ...
See full reviewHotel Operations Manager
1.8763168898578 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...
See full reviewHotel Operations Manager
1.8763168900448 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be assigned to new joiners as part of their training ...
See full reviewHotel Operations Manager
1.8763168902292 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be assigned ...
See full reviewMD
1.8440588258699 months ago
Verified
... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...
See full reviewGeneral Manager
1.6827685034375 months ago
Verified
... The system protection needs reassured and it would be more convenient to easy access to customer call service, like 24/7. ...
See full reviewDirector of Commercial Strategy
1.6505104393519 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505104395382 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly ...
See full reviewDirector of Commercial Strategy
1.6505104396965 months ago
Verified
... There are different support levels and features that are available to clients of theirs, so just picking the one that works for your teams is key. ...
See full reviewDirector of Commercial Strategy
1.6505104398353 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel support ...
See full reviewDirector of Commercial Strategy
1.6505104399791 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505104401228 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel support ...
See full reviewDirector of Commercial Strategy
1.6505104402729 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly ...
See full reviewDirector of Commercial Strategy
1.6505104404144 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never ...
See full reviewDirector of Finance
1.6505104406347 months ago
Verified
... I like that almost every question I have can be answered via Mews University, and if I still need more assistance the support team is very helpful and quick to respond. ...
See full reviewSales Director
1.4569620536929 months ago
Verified
... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...
See full reviewSales Director
1.4569620538385 months ago
Verified
... “Mews is incredibly user-friendly, which allows me to delegate day-to-day tasks to the hotel staff and let me focus on analyzing important decisions. It’s ideal for independent hoteliers.” ...
See full reviewSales Director
1.4569620539934 months ago
Verified
... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests (OTA messaging, mail, WhatsApp, guest portal, reception desk ...
See full reviewOwner
1.4247039896251 months ago
Verified
... We miss of direct contact with the support. ...
See full reviewOwner
1.4247039897726 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247039899668 months ago
Verified
... We miss of direct contact with the support. ...
See full reviewOwner
1.4247039901355 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247039902987 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewHotelmanager
1.3601878614105 months ago
Verified
... Functionality and Service in one! ...
See full reviewService Owner
1.327929797037 months ago
Verified
... Constant development of the product and MMP ...
See full reviewService Owner
1.3279297971823 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and ...
See full reviewService Owner
1.3279297973335 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and ...
See full reviewService Owner
1.3279297974798 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and ...
See full reviewOperations Manager
1.3279297976534 months ago
Verified
... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...
See full reviewHead of Lettings
1.3279297979099 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special ...
See full reviewHead of Lettings
1.3279297981597 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient ...
See full reviewHead of Lettings
1.3279297984005 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...
See full reviewHead of Lettings
1.3279297985581 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special shout out for our account manager Long ...
See full reviewHead of Lettings
1.3279297987101 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more options in the future. Most importantly, I love the staff in Mews. They are all so knowledgable about their product, the customer service is excellent. A special shout out for our account manager Long Voong. His communication ...
See full reviewHead of Lettings
1.3279297989296 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient ...
See full reviewAdministration Support
1.3279297991596 months ago
Verified
... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...
See full reviewManager
1.1988975412982 months ago
Verified
... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...
See full reviewManager
1.1988975414471 months ago
Verified
... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...
See full reviewManager
1.1988975415983 months ago
Verified
... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...
See full reviewQuality Manager
1.1021233481832 months ago
Verified
... Guest journey is fast and easy. The system is also cloud base that allows remote assistance when needed any given time. ...
See full reviewJunior Product Manager
17.165823797141 days ago
Verified
... Great user interface and easy to use altogether, but the service side is sometimes lacking ...
See full reviewJunior Product Manager
17.165823801111 days ago
Verified
... My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security ...
See full reviewJunior Product Manager
17.165823805116 days ago
Verified
... My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security challenges compared to alternatives. Since we have multiple properties, it's also nice that company and guest profiles are the same across all properties. Also, while I don't have only positive experiences with their product ...
See full reviewJunior Product Manager
17.165823809294 days ago
Verified
... It's sometimes quite challenging, that the only way to create a support ticket is to go through their Digital Assistant in Mews Ops. Sometimes the issues experienced might be with integrations, and ...
See full reviewAutomation
Manual
Hoteliers often highlight Mews PMS for its automation capabilities, emphasizing that it effectively automates tasks like billing and reporting, improving workflow efficiency. Users appreciate that automation reduces manual tasks and errors, leading to a more streamlined operation. The intuitive nature of these automated processes allows for smoother functioning, which is valued by those using the system, as it minimizes human intervention in routine operations and increases overall efficiency.
CEO
1.9085749785708 months ago
Verified
... Great system but not customizable enough ...
See full reviewCEO
1.9085749787773 months ago
Verified
... The customizability is quite poor in many regards. For example, it should be possible to modify invoices, registration cards and the automatic emails (the function itself is great!) more to provide a ...
See full reviewCEO
1.9085749789371 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend is really straightforward and easily ...
See full reviewProject Manager
9.5859943339199 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProject Manager
9.5859943340547 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProject Manager
9.5859943341917 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProject Manager
9.5859943343321 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless journey for guests, the app itself is smooth & well built. Mews integrated Merchant allows the automatic ...
See full reviewProject Manager
9.5859943344762 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless journey for guests, the app itself is smooth & well built. Mews integrated Merchant allows the automatic settlement ...
See full reviewProject Manager
9.585994334608 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment ...
See full reviewDeputy Area Manager Northern Region
5.8118007863568 months ago
Verified
... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...
See full reviewDeputy Area Manager Northern Region
5.8118007864983 months ago
Verified
... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...
See full reviewDeputy Area Manager Northern Region
5.8118007866364 months ago
Verified
... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...
See full reviewPortfolio Systems Application Manager
5.2634136900123 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634136901553 months ago
Verified
... I used to have a whole list of improvements for PMS systems but MEWS has worked the list in an amazing pace. ...
See full reviewDirector of Sales and Marketing
13.295671754806 months ago
Verified
... How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews ...
See full reviewFront Office Manager
13.166639496879 months ago
Verified
... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...
See full reviewGroup Operations Manager
11.585994335723 months ago
Verified
... PMS of the future - Automation made easy for hotels ...
See full reviewGroup Operations Manager
11.585994335863 months ago
Verified
... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive ...
See full reviewGroup Operations Manager
11.585994335999 months ago
Verified
... PMS of the future - Automation made easy for hotels ...
See full reviewGroup Operations Manager
11.585994336131 months ago
Verified
... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the ...
See full reviewHotel Manager
11.521478207233 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2. After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic ...
See full reviewHotel Manager
11.521478207376 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2. After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated ...
See full reviewOwner
10.069865304292 months ago
Verified
... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...
See full reviewSystems Manager
7.4569620786242 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...
See full reviewSystems Manager
7.4569620787687 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...
See full reviewSystems Manager
7.4569620789027 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...
See full reviewCEO & Co-Owner
7.360187885491 months ago
Verified
... Streamlined Efficiency with MEWS PMS and POS ...
See full reviewSales Director
7.3279298211074 months ago
Verified
... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...
See full reviewRevenue Manager
7.327929821247 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewFront Office Manager
7.295671756866 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking ...
See full reviewFront Office Manager
7.2956717570019 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic it would be so wonderful.*Payment link task ...
See full reviewFront Office Manager
7.295671757133 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic ...
See full reviewFront Office Manager
7.2956717572685 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...
See full reviewFront Office Manager
7.2956717574156 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade ...
See full reviewOwner
6.9085749833733 months ago
Verified
... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...
See full reviewRevenue & Distribution
6.6827685319146 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher acts only as a way to access that rate. Makes it difficult when you want to record a voucher's performance within a rate separately. Bulk ...
See full reviewOperations
5.4892201449556 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewRevenue Analyst
5.4892201450907 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewHotel & Revenue Manager
5.0053491774836 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating ...
See full reviewCorporate Director of Revenue Management
4.8440588550474 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewOwner
4.8118007906672 months ago
Verified
... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...
See full reviewOwner
4.8118007907982 months ago
Verified
... Access to support. As the PMS is critical to operations we sometimes find it difficult to get through to someone. The AI tool is very useful, however, sometimes it is necessary to speak with support ...
See full reviewOwner/Manager
4.6827685328655 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827685329999 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827685331396 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827685332773 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special ...
See full reviewGM
4.4247040172831 months ago
Verified
... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...
See full reviewSales
4.3601878883837 months ago
Verified
... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...
See full reviewProperty Operations Manager
4.3279298239972 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not ...
See full reviewProperty Operations Manager
4.3279298241331 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not ...
See full reviewDirección administración
4.1666395016947 months ago
Verified
... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...
See full review
4.1343814373122 months ago
Verified
... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...
See full reviewGastgeber
4.0053491793746 months ago
Verified
... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...
See full reviewVice President - Information Technology
3.9730911149851 months ago
Verified
... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...
See full reviewVice President - Information Technology
3.9730911151161 months ago
Verified
... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys working in Mews, and the efficiency ...
See full reviewGeneral Manager
3.9408330507374 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...
See full reviewGeneral Manager
3.940833050886 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewManager
3.9085749865155 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical ...
See full reviewManager
3.9085749866525 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully ...
See full reviewRevenue Manager
3.8763169222715 months ago
Verified
... Partly the support, if you have not booked the paid premium support (but the investment is worth it!), a lot of it is "self-study" but you get used to that, but as I said, I am glad that I have ...
See full reviewHead of Marketing
3.7795427288538 months ago
Verified
... Technical support in the form of the support department could make some steps in terms of response speed. The chatbot can pick up a few things, but when you do end up with the support department, it ...
See full reviewCEO
3.7150265999694 months ago
Verified
... Mews PMS has revolutionized the way we manage our properties by automating key processes and providing real-time insights into our operations. The system’s user-friendly interface simplifies ...
See full reviewMarketing and Revenue manager
3.4569620839796 months ago
Verified
... “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be ...
See full reviewFront Office and Reservations Manager
3.069865309916 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...
See full reviewManaging Director
3.0376072455414 months ago
Verified
... “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo ...
See full reviewRevenue Manager
2.9730911166514 months ago
Verified
... Intuitive and easy to use ...
See full reviewHotelier
2.9730911167966 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self ...
See full reviewProduct evolution and deployment manager
2.8118007943504 months ago
Verified
... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...
See full reviewRevenue en Sales Manager
2.7150266009341 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set ...
See full reviewRevenue en Sales Manager
2.7150266010611 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set ...
See full reviewRevenue en Sales Manager
2.7150266011906 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails ...
See full reviewRevenue Manager
2.6505104722835 months ago
Verified
... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...
See full reviewRevenue Manager
2.650510472422 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined ...
See full reviewRevenue Manager
2.6505104725556 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted communication strategies, businesses can craft personalized experiences that deeply resonate with their guests. This approach nurtures meaningful, long-term relationships and actively encourages repeat visits, ultimately leading to increased customer retention. For instance, automated email campaigns can be intelligently ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537362791364 months ago
Verified
... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in ...
See full reviewDirector of Digital Transformation
2.5214782147513 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewDirector of Digital Transformation
2.5214782148787 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewDirector of Digital Transformation
2.5214782150112 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewDirector of Digital Transformation
2.5214782151415 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving ...
See full reviewReception
2.1666395055921 months ago
Verified
... We need to manually close the bill whenever you check out. This ensures that all charges are accurately finalized and processed before departure. ...
See full reviewCommercial Manager
2.1343814412056 months ago
Verified
... Some integrations with smaller OTAs could be expanded to further enhance flexibility. Some smaller automation setups could be more intuitive to configure, saving time during implementation. The ...
See full reviewEigenaar
2.1343814413362 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.1343814414654 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.1343814417305 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewGM
1.9408330547588 months ago
Verified
... Automatically increase rate plans based on occupancy percentage. Now you have to do this manually. With the restrictions, there should be one based on occupancy%. ...
See full reviewMD
1.8440588613392 months ago
Verified
... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...
See full reviewMD
1.8440588614684 months ago
Verified
... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...
See full reviewMD
1.8440588615954 months ago
Verified
... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...
See full reviewDirector of Commercial Strategy
1.6505104746401 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewSales Director
1.4569620876732 months ago
Verified
... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...
See full reviewSales Director
1.4569620878147 months ago
Verified
... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...
See full reviewDirecteur General
1.4247040234285 months ago
Verified
... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...
See full reviewDirecteur General
1.4247040235562 months ago
Verified
... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...
See full reviewOwner
1.4247040236858 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOperations Manager
1.3279298302744 months ago
Verified
... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and efficient to create a ticket. Clever AI ...
See full reviewHead of Lettings
1.3279298303976 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...
See full reviewHead of Lettings
1.3279298305227 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...
See full reviewOperations Success Manager
1.198897572581 months ago
Verified
... I've been using MEWS for the past 7 years, and it continues to improve with each passing year. One of the key factors that sets MEWS apart from other PMS in the market is its willingness to listen to ...
See full reviewIntegrations
Limited
Hoteliers often appreciate the range of integrations offered by Mews PMS, highlighting its ability to connect seamlessly with various systems such as PMS, CRM, and payment processors. These integrations are generally simple to set up, allowing users to incorporate them without significant challenges. They consistently perform well, maintaining reliable information syncing across platforms. Additionally, users find that they can customize integrations to meet specific needs, which enhances the overall utility and adaptability of the system.
Sales Director
10.037607266891 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607267086 months ago
Verified
... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...
See full reviewSales Director
10.03760726723 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607267377 months ago
Verified
... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...
See full reviewSales Director
10.037607267527 months ago
Verified
... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...
See full reviewSales Director
10.037607267662 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607267799 months ago
Verified
... The best PMS in the world ! ...
See full reviewSales Director
10.037607267931 months ago
Verified
... The system could improve legislation integration. It is missing this very important and necessary integration which is in the other PMS in Slovakia, or Czech republic. ...
See full reviewSales Director
10.037607268062 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewSales Director
10.037607268205 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewProject Manager
9.5859943651299 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProject Manager
9.5859943652711 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct ...
See full reviewProject Manager
9.5859943654021 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProjects
1.1666395268253 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief for all employees. The connection ...
See full reviewProjects
1.1666395269635 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...
See full reviewDeputy Area Manager Northern Region
5.8118008174264 months ago
Verified
... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also ...
See full reviewPortfolio Systems Application Manager
5.2634137208076 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewCEO
13.29567178546 months ago
Verified
... Mews has a friendly look & feel. The functionalities are easy to use and the latest developments in term of connectivity integrator do place Mews one step ahead from competition ...
See full reviewrevenue manager
13.295671785594 months ago
Verified
... Userfriendly and efficient PMS ...
See full reviewrevenue manager
13.295671785749 months ago
Verified
... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...
See full reviewGeschäftsführer
13.231155656862 months ago
Verified
... A few small things, such as the fact that SMS can be individualized. And the visual appearance of the booking page, that it is more attractive for guests to BOOK, prices in the calendar, etc. ...
See full reviewE-Commerce & Revenue Manager, Cresta Palace
13.295671786027 months ago
Verified
... “Mews is best in class when it comes to connectivity. They have a huge selection of hotel tech on their Marketplace, all of which is really easy to connect to.” ...
See full reviewGroup Operations Manager
11.585994366812 months ago
Verified
... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations available on MEWS marketplace ...
See full reviewGroup Operations Manager
11.585994366946 months ago
Verified
... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations available on MEWS marketplace is limitless ...
See full reviewGroup Operations Manager
11.585994367087 months ago
Verified
... MEWS is a very Intuitive PMS, it is quite easy to onboard and to learn. They offer a lot of training, all available on MEWS university. This PMS makes hotel management easy, you can automate all the repetitive task and let the MEWS do the job for you! The integrations ...
See full reviewOwner
10.069865334968 months ago
Verified
... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...
See full reviewCEO & Co-Owner
7.360187915756 months ago
Verified
... Streamlined Efficiency with MEWS PMS and POS ...
See full reviewCEO & Co-Owner
7.3601879158923 months ago
Verified
... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...
See full reviewFront Office Manager
7.2956717870079 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the touch of one button. *We upgrade our platinum members one category up when the booking comes in - if available. If the system could do that automatic it would be so wonderful.*Payment link task ...
See full reviewOwner
6.9085750129518 months ago
Verified
... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...
See full reviewOwner
6.9085750130892 months ago
Verified
... Better integration with SiteMinder to support their Extras mapping to Mews’ products. Right now they’re totaling them up and adding to the nightly rate. ...
See full reviewCOO
6.9085750132359 months ago
Verified
... The UX, the API and the calendar view. ...
See full reviewReceptionist and customer service trainer
6.7150266262717 months ago
Verified
... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...
See full reviewOperations
5.4892201747976 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewOperations
5.4892201749291 months ago
Verified
... The fastest, most intuitive, and connected PMS on the market. ...
See full reviewOperations
5.4892201750653 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewOperations
5.4892201752072 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewRevenue Analyst
5.4892201753439 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewMARKETING
5.4892201754798 months ago
Verified
... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...
See full reviewGeneral Manager
5.2956717885125 months ago
Verified
... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...
See full reviewHotel & Revenue Manager
5.0053492080025 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software ...
See full reviewHotel & Revenue Manager
5.0053492081448 months ago
Verified
... We are missing some opportunities regarding housekeeping and also with the accounts receivable. Some of these can be solved with a work around and others require that we connect with an extern partner ...
See full reviewHotel & Revenue Manager
5.0053492082766 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, check-ins, and guest communication a breeze. Even team members with minimal technical expertise can quickly get up to speed. Automation and Efficiency: Mews excels in automation, reducing the need for manual intervention in day-to-day operations. From automating guest communications to managing room assignments, the system significantly enhances operational efficiency. The real-time data updates and automated reporting tools are invaluable for making informed business decisions. Integrations: Mews offers a wide range of integrations with other software and services, which is crucial for a comprehensive property management experience. Whether it’s connecting with channel managers, payment gateways, or housekeeping software, Mews integrates smoothly ...
See full reviewCorporate Director of Revenue Management
4.8440588858236 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewCorporate Director of Revenue Management
4.8440588859558 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewCorporate Director of Revenue Management
4.844058886088 months ago
Verified
... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...
See full reviewCorporate Director of Revenue Management
4.8440588862171 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewOwner
4.8118008218388 months ago
Verified
... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...
See full reviewOwner/Manager
4.6827685640319 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827685641641 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment ...
See full reviewOwner/Manager
4.6827685642996 months ago
Verified
... Modern cloud PMS with many integrations. ...
See full reviewOwner/Manager
4.6827685644332 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third ...
See full reviewOwner/Manager
4.682768564583 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent rates through automatic calculation, but with occupancy-dependent pricing this only works if all dependent rates contain the same service (e.g. breakfast only), since you can only define the surcharges per person once in the reference rate - so you need a reference rate for each catering package that you have to maintain. The integrated booking engine is smart and fast, but only has a very limited range of functions - some booking engines from various channel managers, for example, can do this much better. The guest journey email templates can be customized, but it is quite cumbersome and somewhat limited - there is still room for improvement, but it meets the minimum requirements - if you have high demands on individual design, then you may come up against limits. Access to raw ...
See full reviewOwner/Manager
4.6827685647181 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent rates through automatic calculation, but with occupancy-dependent pricing this only works if all dependent rates contain the same service (e.g. breakfast only), since you can only define the surcharges per person once in the reference rate - so you need a reference rate for each catering package that you have to maintain. The integrated booking engine is smart and fast, but only has a very limited range of functions - some booking engines from various channel managers, for example, can do this much better. The guest journey email templates can be customized, but it is quite cumbersome and somewhat limited - there is still room for improvement, but it meets the minimum requirements - if you have high demands on individual design, then you may come up against limits. Access to raw data is possible only through the API ...
See full reviewOwner/Manager
4.6827685648544 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively ...
See full reviewGM
4.4247040488601 months ago
Verified
... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...
See full reviewGM
4.4247040489916 months ago
Verified
... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...
See full reviewDIRECTORA GENERAL
4.4247040491431 months ago
Verified
... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated ...
See full reviewSales
4.3601879202613 months ago
Verified
... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...
See full reviewProperty Operations Manager
4.3279298558822 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate ...
See full reviewDirector of Revenue
4.2311556624724 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable ...
See full reviewDirector of Revenue
4.231155662612 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...
See full review
4.1343814692059 months ago
Verified
... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...
See full reviewVice President - Information Technology
3.9730911467596 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...
See full reviewSales Manager
3.9408330823708 months ago
Verified
... Ease and speed in daily management. Always looking for software development. ...
See full reviewGeneral Manager
3.9408330825041 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewGeneral Manager
3.9408330826404 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewGeneral Manager
3.9408330827763 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewGeneral Manager
3.9408330829323 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...
See full reviewGeneral Manager
3.9408330831411 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewGeneral Manager
3.940833083343 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewGeneral Manager
3.9408330835439 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewGeneral Manager
3.9408330837164 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, Customer Management and more. But not all of these connections work flawless ...
See full reviewGeneral Manager
3.9408330838713 months ago
Verified
... Having the possibility connecting to many different subscriptions/programs/vendors, MEWS can be linked to whatever suppliers you prefer regarding Accounting, Facility Management, Distribution, ...
See full reviewManager
3.9085750195169 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total turnover. Additionally, the MEWS Marketplace has been invaluable. It allowed us to integrate ...
See full reviewHead of Revenue Distribution and Systems
3.1666395358658 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewHead of Revenue Distribution and Systems
3.1666395360316 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewHead of Revenue Distribution and Systems
3.1666395361742 months ago
Verified
... Ligula Hospitality Group operates at scale with Mews Multi-Property ...
See full reviewFront Office and Reservations Manager
3.0698653427572 months ago
Verified
... Being a MEWS operator in Malta, I would really like to see the implementation of MEWS POS in Malta as this would give us a comprehensive and central overview of our hotel operation. From what I ...
See full reviewFront Office and Reservations Manager
3.0698653428961 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with ...
See full reviewManaging Director
3.0376072785096 months ago
Verified
... LyLo perfects guest experiences and drives innovation with Mews ...
See full reviewHotelier
2.9730911497069 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self-onboarding process. The quality of the self-onboarding and the MEWS Academy for learning the systems alone were impressive! Things that we were missing before (self check-in and self check-out, payment automation and more) were included as standard. No paid add-ons etc. Also great (and a significant cost saving for us): the integrated connection to booking.com ...
See full reviewProduct evolution and deployment manager
2.8118008273003 months ago
Verified
... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. Brilliant ...
See full reviewGroup Revenue Manager
2.7795427629264 months ago
Verified
... The system is easy to use, flows well, easy accessible online. Has ongoing updates to improve the service, improved customer service. Easy trainable, great system for front office and can interacts ...
See full reviewGroup Revenue Manager
2.7795427630757 months ago
Verified
... Reporting could be improved and being able to download longer than a month. Also analytics showing PY and more data would be beneficial to users, more payment choices other than stripe. ...
See full reviewRevenue Manager
2.650510505258 months ago
Verified
... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537363118884 months ago
Verified
... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top of the line third ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537363120583 months ago
Verified
... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537363122308 months ago
Verified
... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate ...
See full reviewHotel revenue & Operations manager
2.5214782478715 months ago
Verified
... Mews PMS system is a great operating system allowing online training to be completed to This property management system is intuitive and ever-evolving, with excellent integrations that enhance the ...
See full reviewDirector of Digital Transformation
2.5214782480152 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewDirector of Digital Transformation
2.5214782481567 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC and AirBnB message ...
See full reviewDirector of Digital Transformation
2.5214782482908 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC ...
See full reviewDirector of Digital Transformation
2.5214782484248 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC and AirBnB ...
See full reviewDirector of Digital Transformation
2.5214782485588 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums - ideally need to see BDC ...
See full reviewFD
2.392445990634 months ago
Verified
... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for ...
See full reviewFD
2.3924459907639 months ago
Verified
... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many ...
See full reviewFD
2.3924459909035 months ago
Verified
... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many ...
See full reviewEigenaar
2.134381474913 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the bill in the PMS ...
See full reviewEigenaar
2.134381475047 months ago
Verified
... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...
See full reviewGM
1.9408330882363 months ago
Verified
... With the online check-in function I don't have to waste time at check-in anymore. And the guest's details are also shown in the POS, Allergies and such. Great! ...
See full reviewHotel Operations Manager
1.8763169593463 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...
See full reviewMD
1.8440588949671 months ago
Verified
... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...
See full reviewMD
1.8440588950993 months ago
Verified
... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...
See full reviewDirector of Commercial Strategy
1.6505105081381 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505105082799 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable ...
See full reviewDirector of Commercial Strategy
1.6505105084185 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.650510508551 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate ...
See full reviewDirector of Commercial Strategy
1.650510508682 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration ...
See full reviewDirector of Commercial Strategy
1.6505105088097 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate ...
See full reviewSales Director
1.4569621218537 months ago
Verified
... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...
See full reviewSales Director
1.4569621219956 months ago
Verified
... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...
See full reviewSales Director
1.4569621221401 months ago
Verified
... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests (OTA ...
See full reviewHead of Lettings
1.3279298642051 months ago
Verified
... Probably Mews can explore more options for multi-properties. Reporting can be more streamlined and efficient if it have options for multiple properties. For example we managed quite a few properties, ...
See full reviewManager
1.1988976062709 months ago
Verified
... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...
See full reviewManager
1.1988976063986 months ago
Verified
... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...
See full reviewValue
Uneconomical
Hoteliers often appreciate the value offered by Mews PMS, highlighting its return on investment due to its continuous development and modernization, which keeps it ahead of competitors who lag in digitization. They find that the platform offers sufficient benefits for its cost, especially noting the seamless transition from outdated systems that hinder growth. The clarity in pricing and the availability of free trials or demos contribute positively to users’ perception of value, enabling them to assess the software effectively before committing. Overall, the cost aligns well with the features provided, making it a worthwhile investment for hoteliers aiming for flexibility and adaptability in their property management systems.
CEO
1.9085750438053 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information ...
See full reviewSales Director
10.037607302068 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewProject Manager
9.5859943989875 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high ...
See full reviewProject Manager
9.5859943991271 months ago
Verified
... Mews A Modern PMS Changing the Game ...
See full reviewProject Manager
9.5859943992742 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProjects
1.166639560858 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...
See full reviewProjects
1.1666395609924 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. The support is always helpful and assists the customer in all matters. Mews is very easy to use and a relief ...
See full reviewDeputy Area Manager Northern Region
5.8118008515804 months ago
Verified
... Great team help ...
See full reviewPortfolio Systems Application Manager
5.263413754941 months ago
Verified
... I used to have a whole list of improvements for PMS systems but MEWS has worked the list in an amazing pace. ...
See full reviewrevenue manager
13.295671819583 months ago
Verified
... I like that it is an easy-to-use software with perpetual updates, it is simple to traine new employees on that software, and the communication with Mews employees is fluid and professionnal. ...
See full reviewChef de réception
13.295671819711 months ago
Verified
... Billing could be improved as it is complicated when you have multiple guests on the same reservation it opens 1 bill per guest while they are in the same room and I think a Pop up Alert on the bill ...
See full reviewHead of Innovation
13.263413755326 months ago
Verified
... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and ...
See full reviewHead of Innovation
13.263413755459 months ago
Verified
... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...
See full reviewHead of Innovation
13.263413755593 months ago
Verified
... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires consistency, hard work, great attitude, disruptive ideas and of course professional team. Mews definitely deserves high scores in each of these categories even though, as every growing company, it requires constant improvement to adjust their products and services to constantly growing needs of its customers and fast changing world. But it's definitely a positive ...
See full reviewHead of Innovation
13.263413755738 months ago
Verified
... We have been using Mews for over 3 years now and we love it. It is growing as fast as we do so it's great to have a technology partner that keeps your pace. Of course, every growth requires ...
See full reviewHead of Innovation
13.263413755866 months ago
Verified
... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and gain a competitive edge in the industry. We believe that Mews Multi-Property is the key to unlocking a new level of operational excellence in the world ...
See full reviewGeschäftsführer
13.23115569148 months ago
Verified
... Perfect system for innovative companies ...
See full reviewHead of guest services
13.16663956258 months ago
Verified
... The software is extremely intuitive and easy to use. Our new employees have a benefit of working independently after just a week of trainings. The training platform of Mews University is also a highlight of our experience with Mews. Nonetheless, the updates of the system and constant improvements is something we find very convenient and means the developer ...
See full reviewGuest Relations Manager
13.166639562712 months ago
Verified
... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...
See full reviewFront Office Manager
13.16663956285 months ago
Verified
... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...
See full reviewFront Office Manager
13.166639563001 months ago
Verified
... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...
See full reviewSr Technology Manager
12.618252466362 months ago
Verified
... A dynamic and lightweight cloud PMS ...
See full reviewSr Technology Manager
12.618252466493 months ago
Verified
... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature releases are frequent. MEWS is best ...
See full reviewE-Commerce & Revenue Manager, Cresta Palace
13.295671821467 months ago
Verified
... Cresta Palace embraces connectivity for full-service stays ...
See full reviewFront Desk Manager
12.327929886114 months ago
Verified
... Innovative PMS in constant evolution to adapt to the needs of hoteliers and clients. Easy to handle, intuitive, adapted to new technologies, with integration with many other hotel solutions. ...
See full reviewHotel Manager
11.521478273495 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and we have to bear the losses! We found the support of onboarding team lacking before going live, but we never imagined there is literally no support afterwards. They do not update statuses of open issues which requires to elaborate a bug from scratch every single day. 2. After onboarding - Customer support is simply non-existent. Our questions are often ignored completely and we receive insufficient replies or support. We can never reach them by phone and when we have a problem (due to bugs in their system) or questions, we have to be busy the whole day calling and sending emails until we receive an automatic update/reply, better say templated message saying that they are working on the issue etc without offering any solution. We have a problem that is not fixed for 45 days now and all our emails regarding this issue are ignored completely and from time to time they send us a templated message saying that some things take longer to be fixed. 3. If we want to actually have support (they call it premium support), we have to pay €299 per month! This is a joke. No support for free, regular support for €3600 a year! We thought that we are going to work with people that really know the hotel industry but it looks like everything is just marketing ...
See full reviewSystems Manager
7.4569621445975 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize ...
See full reviewSystems Manager
7.4569621447312 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...
See full reviewSystems Manager
7.456962144866 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize ...
See full reviewSystems Manager
7.4569621450093 months ago
Verified
... Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding ...
See full reviewSystems Manager
7.4569621451441 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient arrival experience for our guests. Lastly we love that that Mews offers flexible rate management and the ability to monetize additional spaces. This empowers us to optimize our pricing strategy and find new ways to generate revenue. We are also very happy with their constant developments of the system. The beta program allows us to test new features and provide feedback, ensuring Mews stays at the forefront ...
See full reviewHead of technology
7.3924460162369 months ago
Verified
... Mews Delivers Outstanding Performance in PMS and POS Systems. ...
See full reviewCEO & Co-Owner
7.36018795185 months ago
Verified
... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...
See full reviewRevenue Manager
7.3279298874664 months ago
Verified
... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...
See full reviewRevenue Manager
7.3279298876012 months ago
Verified
... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...
See full reviewRevenue Manager
7.327929887746 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279298878786 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.32792988801 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279298881444 months ago
Verified
... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...
See full reviewRevenue Manager
7.3279298882773 months ago
Verified
... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh ...
See full reviewRevenue Manager
7.3279298884076 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY ...
See full reviewRevenue Manager
7.3279298885476 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279298886955 months ago
Verified
... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh your contract, IS NON-RESISTANT. SEE THE 0 REVIEW - different issues - same attitude from Mews. ITS WHO THEY ARE - THE ARE NOT GOING TO CHANGE. I know I work with them 10 years ago, and THERE ARE THE SAME ERRORS - THE NEVER FIXED THEM. THE NEVER WILL. BECAUSE THE WOULD HAVE TO ADMIT THEY ARE WRONG !!! But they cant, because they are like NARCISSIST. NOTHING THEY SAY MATTERS. Oh, and even GOOGLE ...
See full reviewRevenue Manager
7.3279298888355 months ago
Verified
... THEY ARE LIKE KIDS - WHATS NEW AND SHINY AND THEY CAN PRAISE THEMSELVES WITH is absolute priority. Whats RESPONSIBILITY, HONEST WORK, or does not bring more customers - WHICH IS YOU, after you sigh your contract, IS NON-RESISTANT. SEE THE 0 REVIEW - different issues - same attitude from Mews. ITS WHO THEY ARE - THE ARE NOT GOING TO CHANGE. I know I work with them 10 years ago, and THERE ARE THE SAME ERRORS - THE NEVER FIXED THEM. THE NEVER WILL. BECAUSE THE WOULD HAVE TO ADMIT THEY ARE WRONG ...
See full reviewCOO
6.9085750502584 months ago
Verified
... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...
See full reviewCOO
6.9085750503902 months ago
Verified
... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...
See full reviewReceptionist and customer service trainer
6.7150266637134 months ago
Verified
... I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made. ...
See full reviewRevenue & Distribution
6.6827685993235 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.682768599456 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...
See full reviewOwner
6.134381502808 months ago
Verified
... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...
See full reviewOwner
6.134381502957 months ago
Verified
... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...
See full reviewOwner
6.1343815030854 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine ...
See full reviewOwner
6.1343815032202 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly ...
See full reviewOwner
6.1343815033561 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first ...
See full reviewOwner
6.1343815034834 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand new customer. They are set up with no human contact and refer you to help menus instead of solving issues with you. Bottom line is they are a Dutch ...
See full reviewOwner
6.1343815036238 months ago
Verified
... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...
See full reviewOwner
6.1343815037575 months ago
Verified
... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...
See full reviewOwner
6.1343815038878 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and ...
See full reviewOwner
6.1343815040128 months ago
Verified
... The bad out ways the good for us. Front of the house is good. Our agents and manager like the funtiionality. ...
See full reviewOperations
5.4892202138157 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewOperations
5.4892202139423 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewRevenue Analyst
5.4892202140883 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewRevenue Analyst
5.489220214226 months ago
Verified
... Is the all in one tool every hotel must have! ...
See full reviewMARKETING
5.4892202143563 months ago
Verified
... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...
See full reviewManaging Director
5.4569621499735 months ago
Verified
... Great PMS with AMAZING team behind it! ...
See full reviewManaging Director
5.4569621501109 months ago
Verified
... Easily able to manage the property, with great metrics available in reporting! Support team that is quick and helpful. Always improving the system and rolling out new features that are important to ...
See full reviewGeneral Manager
5.2956718276744 months ago
Verified
... Top PMS on the market! A Must-Have for Modern Hospitality ...
See full reviewGeneral Manager
5.2956718278095 months ago
Verified
... Top PMS on the market! A Must-Have for Modern Hospitality ...
See full reviewGeneral Manager
5.2956718279458 months ago
Verified
... Mews is a game-changer for hotel property management, offering a seamless and intuitive platform that enhances both guest experiences and operational efficiency. Its user-friendly interface and powerful automation tools save time and reduce errors, allowing staff to focus on what matters most—hospitality. The continuous updates and exceptional customer support make Mews an indispensable ...
See full reviewGeneral Manager
5.2956718280768 months ago
Verified
... Top PMS on the market! A Must-Have for Modern Hospitality ...
See full reviewdirecteur
5.1343815056291 months ago
Verified
... Good hotel management software. Training takes less time than our old program. ...
See full reviewHotel & Revenue Manager
5.0053492476994 months ago
Verified
... A simple system with many opportunities ...
See full reviewCorporate Director of Revenue Management
4.8440589252613 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewOwner
4.8118008608744 months ago
Verified
... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...
See full reviewOwner/Manager
4.6827686029417 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development ...
See full reviewOwner/Manager
4.6827686030731 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite active ...
See full reviewOwner/Manager
4.6827686032064 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent rates through automatic calculation, but with occupancy-dependent pricing this only works if all dependent rates contain the same service (e.g. breakfast only), since you can only define the surcharges per person once in the reference rate - so you need a reference rate for each catering package that you have to maintain. The integrated booking engine is smart and fast, but only has a very limited range of functions - some booking engines from various channel managers, for example, can do this much better. The guest journey email templates can be customized, but it is quite cumbersome and somewhat limited - there is still room for improvement, but it meets the minimum requirements - if you have high demands on individual design, then you may come up against limits. Access to raw data is possible only through the API, but that is reserved only for third party integrations, but if the hotel want's to create an individual integrations solution for a sepecial use case and connect an in-house app to MEWS, the enterprise ...
See full reviewDIRECTORA GENERAL
4.4247040872237 months ago
Verified
... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works smoothly and spectacularly. We can't imagine our hotel without Mews; it has been a real ...
See full reviewSales
4.3601879583348 months ago
Verified
... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...
See full reviewSales
4.3601879584786 months ago
Verified
... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...
See full reviewSales
4.3601879586115 months ago
Verified
... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...
See full reviewProperty Operations Manager
4.3279298942275 months ago
Verified
... The interface and the easy way to reach several points of the Program in order to help as fast as possible the Guests. ...
See full reviewProperty Operations Manager
4.3279298943597 months ago
Verified
... Finally something User Friendly ...
See full reviewDirector of Revenue
4.2311557009554 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...
See full reviewDirector of Revenue
4.2311557010831 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...
See full reviewDirector of Revenue
4.2311557012123 months ago
Verified
... As with any PMS, there are always pain points. The amazing thing about MEWS is that they listen to feedback. Billing, accounting, and group managment are still areas for improvement. However, in the year and half that we have been on the system they have made great ...
See full reviewDirector of Revenue
4.2311557013422 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams and provide amazing ...
See full reviewDirector of Revenue
4.2311557014684 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective departments to create durable integrations without a tech background. It allows us to run lean teams and provide amazing ...
See full reviewDirección administración
4.1666395725911 months ago
Verified
... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...
See full reviewDirección administración
4.166639572736 months ago
Verified
... Constant improvement updates, fast and decisive support, personalized attention, flexibility for special requests, variety of integrations and constant training courses. 100% recommended. ...
See full reviewCEO
4.1666395728827 months ago
Verified
... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...
See full reviewCEO
4.1666395730305 months ago
Verified
... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...
See full reviewCEO
4.1666395731623 months ago
Verified
... They act like they invented reservation systems. They are no better than any of their competitors at a much higher price. ...
See full reviewCEO
4.166639573293 months ago
Verified
... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...
See full reviewCEO
4.1666395734371 months ago
Verified
... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...
See full review
4.1343815090547 months ago
Verified
... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...
See full review
4.1343815091857 months ago
Verified
... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.134381509313 months ago
Verified
... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...
See full reviewOwnder
4.1021234449354 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...
See full reviewOwnder
4.1021234450784 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a independent ...
See full reviewOwnder
4.102123445233 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a independent private ...
See full reviewOwnder
4.1021234453651 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a independent private hotel - and the price ...
See full reviewGastgeber
4.0053492519415 months ago
Verified
... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...
See full reviewGeneral Manager
3.9408331230339 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest changes in billing ...
See full reviewManager
3.9085750586462 months ago
Verified
... MEWS – A True Lifesaver for Our Hotel ...
See full reviewManager
3.9085750587817 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower ...
See full reviewManager
3.9085750589072 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total ...
See full reviewManager
3.9085750590356 months ago
Verified
... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions — making the system so intuitive that even someone with minimal training (or, as an example, a child) could easily perform these actions. This would be especially valuable in addressing labor ...
See full reviewManager
3.9085750591771 months ago
Verified
... MEWS – A True Lifesaver for Our Hotel ...
See full reviewManager
3.9085750593239 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy rate and significantly increased our total turnover. Additionally, the MEWS Marketplace has been invaluable. It allowed us to integrate an RMS in no time at all — one call, and an hour later, we had a fully functional RMS. This tool helped us switch from static to dynamic pricing, allowing us to maximize revenue through smarter pricing strategies. We absolutely love it! MEWS has had a profound ...
See full reviewManager
3.9085750594732 months ago
Verified
... MEWS – A True Lifesaver for Our Hotel ...
See full reviewRevenue Manager
3.8763169951053 months ago
Verified
... Interesting and exciting experience ...
See full reviewRevenue Manager
3.8763169952397 months ago
Verified
... Interesting and exciting experience ...
See full reviewRevenue Manager
3.8763169953685 months ago
Verified
... I have to say, you have to get used to it at the beginning, but working with Mews is really fun. The system is super intuitive and the Mews team is cool, they develop a lot together with the customer. ...
See full reviewHotel DIrector
3.8118008664703 months ago
Verified
... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...
See full reviewReceptionist
3.7795428020867 months ago
Verified
... What I like most about Mews is the ease of automating procedures, performing integrations and, above all, its intuitive and easy-to-use interface, which makes daily management much more efficient. Not to mention the reduction ...
See full reviewReservations Manager
3.7150266731974 months ago
Verified
... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...
See full reviewGeneral Manager
3.6182524797801 months ago
Verified
... Would be great if the guest-facing touch points (e.g. trigger eDMs and booking engines) can be better customized to align with property's branding ...
See full reviewHotel Manager
3.5214782863706 months ago
Verified
... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...
See full reviewMarketing and Revenue manager
3.4569621574769 months ago
Verified
... Hotel Lancaster achieves an impressive digital makeover with Mews ...
See full reviewMarketing and Revenue manager
3.4569621576094 months ago
Verified
... “Mews Payments have made a huge impact for us, releasing us from the hassle of manual work. The ease of use, security, better guest experience – this is exactly how hotel payments should be ...
See full reviewHead of Revenue Distribution and Systems
3.1666395771031 months ago
Verified
... Rate setup of packages (and the discounting of said packages) could be simplified. ...
See full reviewHead of Revenue Distribution and Systems
3.1666395772345 months ago
Verified
... Ligula Hospitality Group operates at scale with Mews Multi-Property ...
See full reviewCEO
3.1021234483404 months ago
Verified
... Haka House opens an exciting new chapter of tech-driven hospitality with Mews ...
See full reviewFront Office and Reservations Manager
3.0698653840606 months ago
Verified
... No Looking Back ...
See full reviewGeneral Manager
3.0698653842074 months ago
Verified
... Accounts Reports / Maintenance Module module / Costs of the system are higher than any other PMS / Setting up MEWS Kiosk ...
See full reviewGeneral Manager
3.0698653844347 months ago
Verified
... Accounts Reports / Maintenance Module module / Costs of the system are higher than any other PMS / Setting up MEWS Kiosk ...
See full reviewFounder
3.0376073200747 months ago
Verified
... Feature better invoicing features for business travellers in their checkin kiosk ...
See full reviewManaging Director
3.037607320246 months ago
Verified
... “Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, the lobby of LyLo Auckland was intentionally designed around Mews Kiosks, earning us a prestigious designer ...
See full reviewHotelier
2.9730911914561 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...
See full reviewProduct evolution and deployment manager
2.8118008690446 months ago
Verified
... Ever growing and improving platform ...
See full reviewRevenue en Sales Manager
2.7150266757217 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...
See full reviewRevenue en Sales Manager
2.7150266758923 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...
See full reviewRevenue Manager
2.6505105470042 months ago
Verified
... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...
See full reviewRevenue Manager
2.6505105472394 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive ...
See full reviewRevenue Manager
2.6505105474492 months ago
Verified
... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions to cultivate and enhance ...
See full reviewRevenue Manager
2.65051054768 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive suite of tools and features dedicated to the meticulous management and analysis of a detailed guest database. It not only streamlines the organization of vital guest information but also seamlessly integrates automated actions that are strategically designed to significantly boost customer loyalty. By harnessing the power of advanced analytics and deploying targeted communication strategies, businesses can craft personalized experiences that deeply resonate with their guests. This approach nurtures meaningful, long-term relationships and actively encourages repeat visits, ultimately leading to increased customer retention. For instance, automated email campaigns can be intelligently triggered based on individual guest preferences, prior purchase history, or engagement patterns. This ensures timely and contextually relevant outreach ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537363542992 months ago
Verified
... MEWS helped us Build our Brand in multiple markets ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537363544362 months ago
Verified
... MEWS has grown in size significantly in the last years and this added some limitations in their ability to fast response and possibility to operate in different zones and countries across the globe. ...
See full reviewHotel revenue & Operations manager
2.5214782900541 months ago
Verified
... Intuitive system, great for automation and optimizing the guest journey ...
See full reviewHotel revenue & Operations manager
2.5214782901859 months ago
Verified
... Intuitive system, great for automation and optimizing the guest journey ...
See full reviewDirector of Digital Transformation
2.5214782903185 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewrevenue manager
2.2634137743201 months ago
Verified
... A Must-Have PMS for Modern Hoteliers ...
See full reviewEigenaar
2.1343815165248 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewGeneral Manager
1.9085750650396 months ago
Verified
... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out pretty frequently and are very often helpful and never ...
See full reviewGeneral Manager
1.9085750652053 months ago
Verified
... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...
See full reviewHotel Operations Manager
1.8763170009177 months ago
Verified
... As everything in life, there is always area of improvement and the good thing is Mews are open for improvements. ...
See full reviewHotel Operations Manager
1.876317001085 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...
See full reviewCo-Founder & CEO
1.5859944207135 months ago
Verified
... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, personalized support. Whenever we have an issue, they navigate it with care and respond quickly. It’s a refreshing ...
See full reviewCo-Founder & CEO
1.5859944208419 months ago
Verified
... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, ...
See full reviewCo-Founder & CEO
1.5859944209715 months ago
Verified
... Filtering settings in analytics across the board and time of the onboarding process. Honestly, the platform is very impressive and I don't have many areas of improvement to suggest. ...
See full reviewDirector of Commercial Strategy
1.6505105501602 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful ...
See full reviewDirector of Commercial Strategy
1.6505105502871 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505105504155 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505105505895 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel ...
See full reviewDirector of Commercial Strategy
1.6505105508124 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505105509797 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally, from the front desk to housekeeping and maintenance, each department has the opportunity to login from a desktop or mobile device and review guest information, room information and rates. Similarly access for General Managers and leadership on a corporate level is just as simple and easy to gain and navigate. Reporting is made simple with a report builder function, where you can also build custom reports and have them sent to you or the team on a daily/weekly/monthly basis. It's easy to set up reports to send to STR. Integration with a channel manager such as SiteMinder is simple too and compared to other PMS systems, I have worked with in the past, this one has never had any issues with receiving reservations and sending rates. Integrating with Rate/Revenue Management solutions is easy and doesn't take long to enable either. The ability to sell ...
See full reviewDirector of Commercial Strategy
1.6505105511167 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding ...
See full reviewSales Director
1.4569621641547 months ago
Verified
... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...
See full reviewSales Director
1.456962164285 months ago
Verified
... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...
See full reviewOwner
1.4247040999033 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041000385 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041001669 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041002961 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041004954 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041006612 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041008214 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041010488 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041012138 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.424704101346 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041014916 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041016211 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewHotelmanager
1.3601879727218 months ago
Verified
... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the system, ... Moreover, not unimportant, the fast and clear support is also a great added value. Anyone can sell ...
See full reviewHotelmanager
1.3601879728539 months ago
Verified
... In the meantime, almost 4 months have passed and nothing has been discovered in that sense. For now, and we assume that it will remain that way ;-), it does what it should do. That is precisely its strength. Although that seems obvious or should be, it does not always appear to be the case with other installations (or purchases in general) and that is one of the biggest ...
See full reviewService Owner
1.3279299084662 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really great for us with a lot of users ...
See full reviewDirecteur Général
1.3279299086111 months ago
Verified
... I honestly have no negative comments to make about the system. So far I am 100% satisfied and so is my team. ...
See full reviewDirecteur Général
1.3279299087515 months ago
Verified
... I honestly have no negative comments to make about the system. So far I am 100% satisfied and so is my team. ...
See full reviewOperations Manager
1.3279299089188 months ago
Verified
... No Airbnb direct integration for existing customer yet. It's available for new customer so we believed it will come to us very soon, so not a big issue. Some new initiatives have been proposed on Mews social ...
See full reviewOperations Manager
1.3279299091473 months ago
Verified
... No Airbnb direct integration for existing customer yet. It's available for new customer so we believed it will come to us very soon, so not a big issue. Some new initiatives have been proposed on ...
See full reviewHead of Lettings
1.3279299093059 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...
See full reviewOperations Success Manager
1.1988976513926 months ago
Verified
... A Powerful, Adaptable, and Accessible PMS Solution for Every Property Type ...
See full reviewVentas / Márqueting
1.1021234581332 months ago
Verified
... Some reports could have a little more information, for example to see the amount of income lost due to cancellations or to find the rate type more easily in Excel. Despite this, it offers very ...
See full reviewFunctionality
Developing
Hoteliers often appreciate the functionality of Mews's Property Management System (PMS) for its ease of use, reliability, and adaptability. The system efficiently handles core tasks such as booking and reporting, though some users have suggested improvements in financial reporting to better meet local requirements. Mews PMS is noted for its continuous development and adaptability, ensuring it remains up-to-date with changing needs. The system's automation capabilities, like billing and streamlined multi-property management, contribute to its efficiency. Users value the customizability of workflows and the ability to personalize certain features, enabling the system to scale and accommodate business growth effectively. Reports are generally considered actionable, although there's room for enhancement in providing more comprehensive insights. Overall, Mews PMS is recognized for integrating a wide range of necessary features in a reliable and scalable solution that accommodates global operations.
CEO
1.3279299284457 months ago
Verified
... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...
See full reviewCEO
1.3279299287325 months ago
Verified
... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...
See full reviewCEO
1.3279299289733 months ago
Verified
... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...
See full reviewCEO
1.3279299294153 months ago
Verified
... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...
See full reviewCEO
1.3279299296726 months ago
Verified
... I had some minor things in the past, but as I said, they are adapting all the time, so there is not much now. One thing is restrictions on the BE should be shown to the customer, so if you can´t ...
See full reviewCEO
1.9085750911891 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation ...
See full reviewCEO
1.9085750914255 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance ...
See full reviewCEO
1.9085750916614 months ago
Verified
... The customizability is quite poor in many regards. For example, it should be possible to modify invoices, registration cards and the automatic emails (the function itself is great!) more to provide a ...
See full reviewCEO
1.9085750918884 months ago
Verified
... Great system but not customizable enough ...
See full reviewCEO
1.9085750921207 months ago
Verified
... The customizability is quite poor in many regards. For example, it should be possible to modify invoices, registration cards and the automatic emails (the function itself is great!) more to provide a ...
See full reviewCEO
1.9085750923574 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address ...
See full reviewSales Director
10.037607350638 months ago
Verified
... The best PMS in the world ! ...
See full reviewSales Director
10.037607350872 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewProject Manager
9.5859944479025 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProject Manager
9.5859944481493 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS ...
See full reviewProject Manager
9.5859944483322 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless ...
See full reviewProject Manager
9.585994448576 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms ...
See full reviewProject Manager
9.5859944488247 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewProject Manager
9.5859944490446 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of ...
See full reviewNight House Host
13.166639610556 months ago
Verified
... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...
See full reviewNight House Host
13.166639610815 months ago
Verified
... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...
See full reviewNight House Host
13.16663961106 months ago
Verified
... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...
See full reviewNight House Host
13.166639611311 months ago
Verified
... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...
See full reviewProjects
1.1666396115905 months ago
Verified
... Of course, as with all other systems, there are some small things that could be improved (for example the reporting in Mews). ...
See full reviewProjects
1.1666396118108 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...
See full reviewProjects
1.1666396120363 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...
See full reviewProjects
1.1666396122868 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...
See full reviewDeputy Area Manager Northern Region
5.8118009028323 months ago
Verified
... Some group functionality and reporting functionality would be great. We look for average rates per bed type without including full dorm prices or taking into consideration out of order beds etc. ...
See full reviewDeputy Area Manager Northern Region
5.8118009030477 months ago
Verified
... Some group functionality and reporting functionality would be great. We look for average rates per bed type without including full dorm prices or taking into consideration out of order beds etc. ...
See full reviewPortfolio Systems Application Manager
5.2634138065203 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634138067458 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634138069556 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.263413807205 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634138074511 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634138076871 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewCEO
13.295671872463 months ago
Verified
... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...
See full reviewCEO
13.29567187272 months ago
Verified
... The invoicing module may still remain to be improved as well as the modulation of access rights per users level of responsability ...
See full reviewDirector of Sales and Marketing
13.295671872968 months ago
Verified
... Richer guest profiles ...
See full reviewrevenue manager
13.295671873221 months ago
Verified
... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...
See full reviewrevenue manager
13.295671873466 months ago
Verified
... I think implementation is not easy with KYC process, also multiproperty aspects could be improved and we are waiting for PDF reports to be created. ...
See full reviewRevenue Manager
13.295671873711 months ago
Verified
... Handy and functional PMS for hotel operation. ...
See full reviewRevenue Manager
13.295671873981 months ago
Verified
... Interface is clean and neat. As easy to use as a smartphone. MEWS university interface is also very usefull to get familiar with the PMS and you spare time on training the entire team. Room planning ...
See full reviewRevenue Manager
13.295671874253 months ago
Verified
... Interface is clean and neat. As easy to use as a smartphone. MEWS university interface is also very usefull to get familiar with the PMS and you spare time on training the entire team. Room planning ...
See full reviewRevenue Manager
13.295671874509 months ago
Verified
... Interface is clean and neat. As easy to use as a smartphone. MEWS university interface is also very usefull to get familiar with the PMS and you spare time on training the entire team. Room planning ...
See full reviewRevenue Manager
13.295671874766 months ago
Verified
... Customer support can better seize hotel request instead of sharing MEWS help article. MEWS analytics is quite heavy and slow so we prefer using other tools for revenue management purpose. ...
See full reviewGeneral Manager
13.2634138105 months ago
Verified
... I don't really know what could/should be improved but having more properties using Mews will make recruitment easier and give more opportunities to our staff ...
See full reviewHead of Innovation
13.263413810764 months ago
Verified
... "Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and ...
See full reviewHotel Assistant Manager
13.198897682005 months ago
Verified
... Simple and easy to use, but limited. ...
See full reviewHotel Assistant Manager
13.198897682273 months ago
Verified
... More detailed reports. Rooming list like arrivals and departures should be simpler for the housekeeping team be able to read and execute without having to make their own excel sheet for it. But the biggest issue is that Mews ...
See full reviewGuest Relations Manager
13.166639618007 months ago
Verified
... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...
See full reviewGuest Relations Manager
13.166639618259 months ago
Verified
... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...
See full reviewGuest Relations Manager
13.166639618499 months ago
Verified
... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...
See full reviewGuest Relations Manager
13.166639618743 months ago
Verified
... I am very satisfied with Mews as it gives me opportunity to manage Guest wishes and guest statistics very well. ...
See full reviewGuest Relations Manager
13.166639618998 months ago
Verified
... Would be happy if I will be able to see our Travel Shop items which were posted during the month separately (e.g. to choose Fabrika T-Shirt and see all sales we had during the month in this category) ...
See full reviewFront Office Manager
13.166639619245 months ago
Verified
... The billing could be easier (routing rules, modification of the price of a product, modification of the billing address, ...). ...
See full reviewSr Technology Manager
12.618252522669 months ago
Verified
... The user interface is modern and intuitive, the integration marketplace is robust and easy to use (with no fees), implementation is a breeze for those who work with SaaS products, and the feature ...
See full reviewSr Technology Manager
12.618252522933 months ago
Verified
... It would be great to see more capabilities with integrators, specifically allowing them to push features into the PMS - like access system functions, statuses, etc. I picture that working like an Android widget within the PMS. The guest ...
See full reviewE-Commerce & Revenue Manager, Cresta Palace
13.295671878026 months ago
Verified
... CRM is missing in this PMS ...
See full reviewFront Desk Manager
12.327929942749 months ago
Verified
... Innovative, modern and in constant evolution ...
See full reviewFront Desk Manager
12.327929943003 months ago
Verified
... Billing templates can be still be improved together with the company profiles. Mews Analytics can still be developed into a more friendly system. However it is a great PMS in constant evolution. ...
See full reviewFront Desk Manager
12.32792994325 months ago
Verified
... Billing templates can be still be improved together with the company profiles. Mews Analytics can still be developed into a more friendly system. However it is a great PMS in constant evolution. ...
See full reviewFront Desk Manager
12.327929943452 months ago
Verified
... Billing templates can be still be improved together with the company profiles. Mews Analytics can still be developed into a more friendly system. However it is a great PMS in constant evolution. ...
See full reviewHotel Manager
11.521478330795 months ago
Verified
... Unfortunately, we are not happy at all with Mews . It has many bugs and no customer service. See below. ...
See full reviewHotel Manager
11.52147833104 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...
See full reviewHotel Manager
11.521478331283 months ago
Verified
... 1. During onboarding - conflicting information given by different people, often misleading. Go live date was chaotic after many bookings were received with wrong rates due to mapping errors and ...
See full reviewOwner
10.069865428346 months ago
Verified
... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...
See full reviewOwner
10.069865428572 months ago
Verified
... The biggest room for imporvment would be in-app features so you didn't have to rely on integrations, would be great if it was an omni-platform ...
See full reviewOwner
10.069865428819 months ago
Verified
... Integration capability, automatic payments, ease of use With over 20 years in the hotel industry, I've tried numerous PMS systems, but none match Mews's efficiency and ease. Its unparalleled ...
See full reviewGM-OWNER
7.9408331710133 months ago
Verified
... PMS itself is really good, easy to use, very useful features, set up was not very difficult, in general and over good. ...
See full reviewSystems Manager
7.4569622035159 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the ...
See full reviewSystems Manager
7.4569622037478 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker ...
See full reviewSystems Manager
7.4569622039994 months ago
Verified
... Mews automates a bunch of tasks during check-in, so our staff isn't stuck behind the desk all day. This frees them up to actually chat with guests, recommend that hidden gem restaurant around the corner, or go the extra mile to make someone's stay special. It's a win-win – happier staff, happier guests! Furthermore, Mews caters to today's travelers with features like contactless solutions and online check-in. This allows for a quicker and more convenient ...
See full reviewSystems Manager
7.4569622042645 months ago
Verified
... Reporting capabilities: While Mews offers a good range of reports, additional customization options for in-depth data analysis would be beneficial. This would allow for a more granular understanding ...
See full reviewCEO & Co-Owner
7.3601880109569 months ago
Verified
... Streamlined Efficiency with MEWS PMS and POS ...
See full reviewCEO & Co-Owner
7.3601880112399 months ago
Verified
... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...
See full reviewSales Director
7.327929946937 months ago
Verified
... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...
See full reviewRevenue Manager
7.3279299470766 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279299472155 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING ...
See full reviewRevenue Manager
7.3279299473462 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC ...
See full reviewRevenue Manager
7.327929947494 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279299476396 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279299477726 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS ...
See full reviewRevenue Manager
7.3279299479085 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279299480429 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING ...
See full reviewRevenue Manager
7.3279299481885 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy ...
See full reviewRevenue Manager
7.3279299483255 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick ...
See full reviewRevenue Manager
7.3279299484603 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewRevenue Manager
7.3279299485984 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password change instructions can take a week. Account manage - same ...
See full reviewRevenue Manager
7.3279299487354 months ago
Verified
... RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!! ...
See full reviewFront Desk
7.3279299488784 months ago
Verified
... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...
See full reviewFront Desk
7.3279299490151 months ago
Verified
... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...
See full reviewFront Desk
7.3279299491495 months ago
Verified
... Probably add more clarity to receipts. Guests always ask to have full receipt where it shows how much they paid for each specific day. For now it’s just says “stay 04.06-10.06 = 1,00 NOK”. ...
See full reviewSupport expert
7.2956718847648 months ago
Verified
... Mews is The best PMS System, So easy to work with. ...
See full reviewFront Office Manager
7.2956718848981 months ago
Verified
... *Love the guest profiles - that you have all the guest reservations, invoices and payments in one place. *The payment link function ...
See full reviewFront Office Manager
7.2956718850291 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...
See full reviewFront Office Manager
7.2956718851706 months ago
Verified
... *Love the guest profiles - that you have all the guest reservations, invoices and payments in one place. *The payment link function ...
See full reviewOwner
6.9085751111167 months ago
Verified
... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...
See full reviewOwner
6.9085751112504 months ago
Verified
... Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective. ...
See full reviewCOO
6.9085751113773 months ago
Verified
... Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world. ...
See full reviewCOO
6.908575111508 months ago
Verified
... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...
See full reviewCOO
6.9085751116413 months ago
Verified
... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...
See full reviewAssistant Manager
6.8440589827457 months ago
Verified
... MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy. ...
See full reviewReceptionist and customer service trainer
6.7150267249429 months ago
Verified
... The group bookings should be eaaier.Moreover when you are looking for a reservation, you should be able to have more options for filters. ...
See full reviewReceptionist and customer service trainer
6.7150267250769 months ago
Verified
... The group bookings should be eaaier.Moreover when you are looking for a reservation, you should be able to have more options for filters. ...
See full reviewRevenue & Distribution
6.6827686606933 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.6827686608348 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher acts only as a way to access that rate. Makes it difficult when you want to record a voucher's ...
See full reviewRevenue & Distribution
6.6827686609741 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...
See full reviewRevenue & Distribution
6.6827686611029 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...
See full reviewRevenue & Distribution
6.6827686612287 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.6827686613609 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...
See full reviewRevenue & Distribution
6.6827686614897 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.6827686619202 months ago
Verified
... The way that vouchers are handled - they do not operate in the regular sense, where you input a voucher and that would influence the rate. Instead, you have to create a special rate and the voucher ...
See full reviewRevenue & Distribution
6.682768662167 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewOwner
6.1343815656291 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and ...
See full reviewOwner
6.1343815658483 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily ...
See full reviewOwner
6.1343815661141 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile ...
See full reviewOwner
6.1343815663803 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous ...
See full reviewOwner
6.1343815666222 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute ...
See full reviewOperations
5.4892202764945 months ago
Verified
... The fastest, most intuitive, and connected PMS on the market. ...
See full reviewOperations
5.4892202767555 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewOperations
5.4892202769978 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewOperations
5.4892202771853 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewOperations
5.4892202774328 months ago
Verified
... Management of daily processes, connectivity with external apps, and management of availability restrictions. The rates and products management is also very useful. ...
See full reviewRevenue Analyst
5.4892202777083 months ago
Verified
... -Analytics needs a level of personalization, in terms of KPI's to analyze. Also programming reports is not available yet in Analytics. ...
See full reviewRevenue Analyst
5.4892202779525 months ago
Verified
... -Analytics needs a level of personalization, in terms of KPI's to analyze. Also programming reports is not available yet in Analytics. ...
See full reviewRevenue Analyst
5.4892202781982 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewRevenue Analyst
5.4892202784476 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewRevenue Analyst
5.4892202786888 months ago
Verified
... Is the all in one tool every hotel must have! ...
See full reviewMARKETING
5.4892202789363 months ago
Verified
... The speed or efficiency in responding to requests for problems that we may face. Better communication with our mews side team. ...
See full reviewMARKETING
5.489220279179 months ago
Verified
... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...
See full review
5.4892202794224 months ago
Verified
... I like the most the easy way to use the system, everything very organized within the system, and also I like that is on development for improvements. ...
See full review
5.4892202796602 months ago
Verified
... The part that I think it could be improved is the analytics reports and also the Mews digital assistant, because many times it is not helpful with the issue you are asking about. ...
See full review
5.4892202799082 months ago
Verified
... I like the most the easy way to use the system, everything very organized within the system, and also I like that is on development for improvements. ...
See full reviewManaging Director
5.4569622156295 months ago
Verified
... Great PMS with AMAZING team behind it! ...
See full reviewManaging Director
5.4569622158654 months ago
Verified
... Easily able to manage the property, with great metrics available in reporting! Support team that is quick and helpful. Always improving the system and rolling out new features that are important to ...
See full reviewManaging Director
5.456962216113 months ago
Verified
... Easily able to manage the property, with great metrics available in reporting! Support team that is quick and helpful. Always improving the system and rolling out new features that are important to ...
See full reviewMr
5.4569622163542 months ago
Verified
... What I value most about Mews is not just its comprehensive platform that seamlessly integrates various aspects of hotel management but also the exceptional support behind it. The system itself is highly intuitive and rich ...
See full reviewGeneral Manager
5.2956718940099 months ago
Verified
... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...
See full reviewGeneral Manager
5.295671894251 months ago
Verified
... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...
See full reviewGeneral Manager
5.2956718944769 months ago
Verified
... Mews is a game-changer for hotel property management, offering a seamless and intuitive platform that enhances both guest experiences and operational efficiency. Its user-friendly interface and powerful automation tools ...
See full reviewGeneral Manager
5.2956718947181 months ago
Verified
... Further refinement and expansion of the billing tools and payment routing capabilities would significantly enhance the efficiency and accuracy of financial processes. ...
See full reviewdirecteur
5.134381572394 months ago
Verified
... Billing: Invoice numbering is a problem as long as the invoice is open. Once closed it is difficult to make corrections. Also, the payment system does not allow debit cards to be taken for security ...
See full reviewdirecteur
5.1343815726281 months ago
Verified
... We received a good listening to our needs, the support is good, all this with respect. The Hotello team who followed it ticks the boxes! ...
See full reviewdirecteur
5.1343815728655 months ago
Verified
... Billing: Invoice numbering is a problem as long as the invoice is open. Once closed it is difficult to make corrections. Also, the payment system does not allow debit cards to be taken for security ...
See full reviewdirecteur
5.1343815731145 months ago
Verified
... Billing: Invoice numbering is a problem as long as the invoice is open. Once closed it is difficult to make corrections. Also, the payment system does not allow debit cards to be taken for security ...
See full reviewHotel Manager
4.8440589926456 months ago
Verified
... Complete Analytics should be available to all packages offered to customers. I don't have any other suggestion at the moment. ...
See full reviewHotel Manager
4.8440589928857 months ago
Verified
... Complete Analytics should be available to all packages offered to customers. I don't have any other suggestion at the moment. ...
See full reviewHotel Manager
4.8440589931467 months ago
Verified
... Complete Analytics should be available to all packages offered to customers. I don't have any other suggestion at the moment. ...
See full reviewCorporate Director of Revenue Management
4.8440589934125 months ago
Verified
... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...
See full reviewCorporate Director of Revenue Management
4.8440589936537 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewCorporate Director of Revenue Management
4.8440589939132 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewCorporate Director of Revenue Management
4.8440589941697 months ago
Verified
... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...
See full reviewCorporate Director of Revenue Management
4.8440589944381 months ago
Verified
... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...
See full reviewCorporate Director of Revenue Management
4.8440589947009 months ago
Verified
... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...
See full reviewCorporate Director of Revenue Management
4.8440589949481 months ago
Verified
... MEWS Hotel PMS is easy to learn, stable, intuitive, and backed by excellent support, making hotel management smooth and efficient. ...
See full reviewCorporate Director of Revenue Management
4.8440589951912 months ago
Verified
... MEWS should add IDeaS Last Room Value and room square footage features to meet legal requirements and improve housekeeping management accuracy. ...
See full reviewOwner
4.8118009311727 months ago
Verified
... The flexibility of the system to fit the unique needs of boutique hotels, the constant drive to improve the system and add new features, and the multitude of useful integrations. ...
See full reviewOwner/Manager
4.6827686736036 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827686738691 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely practical and takes payments to the next level (fast, easy, fewer errors) - but that also comes at a price. There are many integrations available on the marketplace, most of which can be activated relatively easily. The web app also works very well on mobile devices. The rate structure can be adapted quite flexibly to the needs and strategy of the hotel, although improvements can still be made here. It is nice to see that development is being driven forward quite actively - there are regular, useful updates ...
See full reviewOwner/Manager
4.682768674123 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company invoices - no online checkout possible, no credit card payment possible from a company invoice (credit card must be charged in the guest profile/guest invoice window and the payment can then be moved to the company invoice) - if you are a pure business hotel, this can be an issue that you should look at carefully in advance so that you are not surprised when switching. When setting up rates, it should be noted that rates can currently only be grouped according to cancellation conditions, but it is not possible to specify directly in a rate which catering services (breakfast, full board, all inclusive, ...) are included, which makes it a bit cumbersome if you want to have several rates with different cancellation conditions and meal options. Furthermore, you can define dependent ...
See full reviewOwner/Manager
4.6827686743769 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning ...
See full reviewOwner/Manager
4.6827686746225 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger things... In my opinion, the housekeeping functionality is not yet ready for practical use (there are no separate HK comments for each reservation, no planning of special tasks or regular but not daily HK tasks, you need your own user account for HK, but you shouldn't share it with multiple people). You should be aware of this when purchasing and possibly plan to connect a third-party HK tool via integration - there are some good tools in this area, from simple to complex, depending on your needs. Another problem is the company ...
See full reviewOwner/Manager
4.6827686748738 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated ...
See full reviewOwner/Manager
4.6827686751583 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small ...
See full reviewOwner/Manager
4.6827686754096 months ago
Verified
... The product is actually constantly being developed and is not yet so mature that it is "complete" like some traditional systems - in this sense there is always something to improve, some small things, but also some bigger ...
See full reviewGM
4.424704159521 months ago
Verified
... Booking management, good integrations, payments, online check-in and check-out, key integrations. ...
See full reviewDIRECTORA GENERAL
4.424704159773 months ago
Verified
... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works ...
See full reviewDIRECTORA GENERAL
4.424704160019 months ago
Verified
... We love that Mews is a software that is constantly evolving, improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering a solution that truly ...
See full reviewSales
4.3601880312295 months ago
Verified
... The automation of the different processes that exist in the hospitality world, in addition to the proper functioning of the tools available. ...
See full reviewSales
4.3601880314781 months ago
Verified
... There are so many advantages to Mews that sometimes the system offers so many tools that can be detrimental to you. ...
See full reviewProperty Operations Manager
4.3279299672013 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room ...
See full reviewProperty Operations Manager
4.3279299674429 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster ...
See full reviewProperty Operations Manager
4.3279299676938 months ago
Verified
... The Administrative Part which needs to be more mechanic and because you are dealing with numbers. There should be the focus for the company. An easy live chat to connect to the OTAs messages and not having a separate messaging portal in Mews. A better system for the Room Moves because at the moment is too complex and must have been easier. A PayMaster ...
See full reviewDirector of Revenue
4.2311557743858 months ago
Verified
... As with any PMS, there are always pain points. The amazing thing about MEWS is that they listen to feedback. Billing, accounting, and group managment are still areas for improvement. However, in the ...
See full reviewDirector of Revenue
4.2311557746225 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...
See full reviewDirector of Revenue
4.2311557748507 months ago
Verified
... MEWS - The PMS of the Future ...
See full reviewDirector of Revenue
4.231155775065 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive UX. We made the transition to MEWS last year and have been very happy we did. MEWS acts as the hub of our operations. It allows our front desk to spend more time with guests, and less time handling the PMS. It allows our respective ...
See full reviewDirector of Revenue
4.2311557752744 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...
See full reviewDirección administración
4.1666396464553 months ago
Verified
... Channel distributor, easy setup and quick update. ...
See full reviewDirección administración
4.166639646741 months ago
Verified
... Easy management and updating of the channel manager distribution configuration. Multi-ownership management on the same platform. It is very intuitive, practical, easy to use and effective in all ...
See full reviewDirección administración
4.1666396468858 months ago
Verified
... Easy management and updating of the channel manager distribution configuration. Multi-ownership management on the same platform. It is very intuitive, practical, easy to use and effective in all ...
See full reviewCEO
4.1666396470195 months ago
Verified
... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...
See full review
4.1343815826415 months ago
Verified
... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...
See full review
4.1343815827875 months ago
Verified
... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.1343815829174 months ago
Verified
... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.1343815830466 months ago
Verified
... The team loves the convenience of being able to adjust reservations and update guest information easily. When checking in guests, we are able to dedicate more time to engaging in meaningful ...
See full reviewGM - Blue Iris by Life House & Life House Nantucket
4.1343815831799 months ago
Verified
... Not sure. We are continuously discovering new features and functionalities on the platform. Any time I face a problem, I go to Mews help section and I can easily solve issues. ...
See full reviewOwnder
4.1021235187989 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...
See full reviewOwnder
4.1021235189326 months ago
Verified
... - Onboarding process - intuitiveness for training others after this - possibility of good guest information through pre emails -all important functionality is included in the starter package for a ...
See full reviewOwnder
4.1021235190763 months ago
Verified
... Mews as the first fully professional PMS system ...
See full reviewOwnder
4.1021235192111 months ago
Verified
... Mews as the first fully professional PMS system ...
See full reviewGastgeber
4.0053493257938 months ago
Verified
... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...
See full reviewGastgeber
4.0053493259248 months ago
Verified
... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...
See full reviewGastgeber
4.0053493260566 months ago
Verified
... The interfaces, the many automations, easy booking of rooms, available everywhere, easy to learn, calculations, good reservation system, Mews University, Mews Community ...
See full reviewVice President - Information Technology
3.9730912616872 months ago
Verified
... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...
See full reviewVice President - Information Technology
3.973091261819 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...
See full reviewVice President - Information Technology
3.9730912619527 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...
See full reviewVice President - Information Technology
3.9730912620785 months ago
Verified
... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or ...
See full reviewVice President - Information Technology
3.9730912622058 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...
See full reviewVice President - Information Technology
3.9730912623357 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still some functionality and reporting needing to be developed in regards to accounting reporting and trial balances, but the great news there is Mews has many new features in Beta ...
See full reviewVice President - Information Technology
3.9730912624772 months ago
Verified
... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys working in Mews, and the efficiency it has brought ...
See full reviewVice President - Information Technology
3.9730912626019 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...
See full reviewVice President - Information Technology
3.9730912627333 months ago
Verified
... We would like to see more flexibility in the Availability Group Block functionality. the system can be a bit restrictive when it comes to flexibility within an establish group block. There is still ...
See full reviewSales Manager
3.9408331984801 months ago
Verified
... Implementation could have more support, as well as telephone support which would be a plus. In short, there is constant support but it could be more varied. ...
See full reviewGeneral Manager
3.9408331986242 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...
See full reviewGeneral Manager
3.9408331987578 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...
See full reviewGeneral Manager
3.9408331988896 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank ...
See full reviewGeneral Manager
3.9408331990214 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest ...
See full reviewGeneral Manager
3.9408331991536 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates and improvements help us as a client in our daily routines, for example the latest changes in billing and crediting ...
See full reviewGeneral Manager
3.9408331992846 months ago
Verified
... MEWS works great for us as a reception-free hotel, providing kiosk software and bank terminal to install together. It even has a own online shop, where we easily could order spare parts for our bank terminal that had a broken cable! MEWS is also easy to learn for new employees, providing help articles and videos in MEWS University. Continuos updates ...
See full reviewHotelmanager
3.9085751349111 months ago
Verified
... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...
See full reviewHotelmanager
3.9085751350448 months ago
Verified
... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...
See full reviewHotelmanager
3.9085751351762 months ago
Verified
... To be able to make a reservation from the time plan. To make prepayments easier and without deposits. Better translation to Swedish. ...
See full reviewHotelmanager
3.9085751353062 months ago
Verified
... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...
See full reviewHotelmanager
3.9085751354383 months ago
Verified
... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...
See full reviewHotelmanager
3.9085751355791 months ago
Verified
... Everything is easy and logic. ...
See full reviewHotelmanager
3.9085751357127 months ago
Verified
... To be able to make a reservation from the time plan. To make prepayments easier and without deposits. Better translation to Swedish. ...
See full reviewManager
3.9085751358509 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully ...
See full reviewManager
3.9085751359808 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized system. MEWS streamlined critical operations, including online check-in, channel management, PMS, and RMS, greatly improving our efficiency. It wasn’t just about improving workflows; MEWS was a lifesaver for our hotel. It helped us manage a manpower shortage by reducing the need for additional hires. On top of that, it drove up our occupancy ...
See full reviewManager
3.9085751361119 months ago
Verified
... Replacing our outdated PMS with MEWS was an incredibly smooth and fast process within two weeks, we were fully up and running. Our entire management team moved from a paper-driven workflow to a fully digitized ...
See full reviewManager
3.9085751362504 months ago
Verified
... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions ...
See full reviewHotel DIrector
3.811800942839 months ago
Verified
... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...
See full reviewHotel DIrector
3.8118009429674 months ago
Verified
... I like how often they are updating and improving some content, but I think these changes should be comment and verify with the operational users because sometimes these changes makes confuse and ...
See full reviewResponsable de Operaciones
3.779542878582 months ago
Verified
... I would positively highlight the ease of use, the speed of the interface, the digital onboarding, built-in features such as online check-in, the very fast and aesthetic booking engine and the mass ...
See full reviewResponsable de Operaciones
3.7795428787101 months ago
Verified
... Mews makes property and reservation management easy to manage. ...
See full reviewCEO
3.7150267498141 months ago
Verified
... The Mews app could benefit from some enhancements, particularly in its usability for mobile devices. Additionally, the housekeeping functionality could be more robust, with features that allow for ...
See full reviewCEO
3.7150267499653 months ago
Verified
... Mews PMS has revolutionized the way we manage our properties by automating key processes and providing real-time insights into our operations. The system’s user-friendly interface simplifies ...
See full reviewReservations Manager
3.7150267501034 months ago
Verified
... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry to confirm bookable ...
See full reviewReservations Manager
3.7150267502337 months ago
Verified
... Availability blocks!! I can sell this product with improvements to the groups components. Some billing especially within Company would be helpful as well. An option to blind rates. Mandatory CC entry ...
See full reviewOperations Manager
3.618252556819 months ago
Verified
... Great PMS for future proofing your Hotel/Hostel operation. The focus on Integrations and Automation ...
See full reviewOperations Manager
3.6182525569482 months ago
Verified
... Mews are constantly changing the user experience. A few of the latest updates haven't been optimal for our business and i would suggest gathering feedback from their customer base before rolling out ...
See full review
3.6182525570744 months ago
Verified
... The system is very simple, apart from the latest billing update, so I can’t think I have no improvements to suggest at this point. ...
See full reviewHotel Manager
3.5214783636641 months ago
Verified
... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...
See full reviewHotel Manager
3.5214783638034 months ago
Verified
... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as per credit ...
See full reviewHotel Manager
3.5214783639356 months ago
Verified
... The development team has introduced a newer version and improvements that have addressed most of its shortcomings. The only thing that i can think of as of now would be the ability to list debtors as ...
See full reviewHotel Manager
3.5214783640703 months ago
Verified
... Prompt customer support service, Guest centric creating an amazing user experience allowing guest stays to be personalized to their liking, Easy to learn platform. ...
See full reviewRevenue manager
3.4892202996845 months ago
Verified
... Existing and detailed reporting tools but not yet responsive enough to track performance on a daily basis. From an RM perspective, price and restriction management could also be improved. ...
See full reviewRevenue manager
3.4892202998163 months ago
Verified
... Existing and detailed reporting tools but not yet responsive enough to track performance on a daily basis. From an RM perspective, price and restriction management could also be improved. ...
See full reviewRevenue manager
3.4892202999589 months ago
Verified
... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...
See full reviewRevenue manager
3.489220300084 months ago
Verified
... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...
See full reviewHotel Manager
3.4892203002124 months ago
Verified
... I think it would be nice if MEWs had a front desk "terminal" or "laptop" for their accounts. Other than that nothing. ...
See full reviewMarketing and Revenue manager
3.456962235824 months ago
Verified
... Hotel Lancaster achieves an impressive digital makeover with Mews ...
See full reviewDirector
3.4247041714371 months ago
Verified
... Mews is a very intuitive PMS. The whole team adapted to the change very quickly. They make many updates and respond to property requests. Some recent ones: changing billing details on closed invoices ...
See full reviewDirector
3.4247041715647 months ago
Verified
... Mews is a very intuitive PMS. The whole team adapted to the change very quickly. They make many updates and respond to property requests. Some recent ones: changing billing details on closed invoices ...
See full reviewRevenue Manager
3.2634138492499 months ago
Verified
... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the time in can be undone.The way the booking engine can be set up makes attractive ...
See full reviewRevenue Manager
3.2634138493776 months ago
Verified
... I would improve the revenue management tool, implementing a bit more of yield management instead of just a pricing tool. It would be nice to have more options in the marketplace to integrate, more ...
See full reviewManaging Director
3.1666396559625 months ago
Verified
... The Regent sets a new standard for tech-powered apart hotels using Mews ...
See full reviewHead of Revenue Distribution and Systems
3.1666396560917 months ago
Verified
... Ligula Hospitality Group operates at scale with Mews Multi-Property ...
See full reviewHead of Revenue Distribution and Systems
3.1666396562358 months ago
Verified
... Ligula Hospitality Group operates at scale with Mews Multi-Property ...
See full reviewHead of Revenue Distribution and Systems
3.1666396563654 months ago
Verified
... Ligula Hospitality Group operates at scale with Mews Multi-Property ...
See full reviewHead of Revenue Distribution and Systems
3.1666396564919 months ago
Verified
... Ligula Hospitality Group operates at scale with Mews Multi-Property ...
See full reviewHead of Revenue Distribution and Systems
3.1666396566278 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewHead of Revenue Distribution and Systems
3.1666396567637 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewHead of Revenue Distribution and Systems
3.1666396568963 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewHead of Revenue Distribution and Systems
3.1666396570411 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewHead of Revenue Distribution and Systems
3.1666396571748 months ago
Verified
... Rate setup of packages (and the discounting of said packages) could be simplified. ...
See full reviewHead of Revenue Distribution and Systems
3.1666396573055 months ago
Verified
... Rate setup of packages (and the discounting of said packages) could be simplified. ...
See full reviewHead of Revenue Distribution and Systems
3.1666396574335 months ago
Verified
... Rate setup of packages (and the discounting of said packages) could be simplified. ...
See full reviewExpert Digital Hotel Processes & Customer Journey
3.0376073995038 months ago
Verified
... From friction to flow: Hey Lou leaps into the future with Mews ...
See full reviewManaging Director
3.0376073996494 months ago
Verified
... LyLo perfects guest experiences and drives innovation with Mews ...
See full reviewReceptionist Manager
3.0053493352632 months ago
Verified
... What could be improve in the product, particularly when it comes to handling mistakes in billing or payments. I think it will make the overall experience even better ...
See full reviewReceptionist Manager
3.0053493353999 months ago
Verified
... What could be improve in the product, particularly when it comes to handling mistakes in billing or payments. I think it will make the overall experience even better ...
See full reviewReceptionist Manager
3.0053493355574 months ago
Verified
... What could be improve in the product, particularly when it comes to handling mistakes in billing or payments. I think it will make the overall experience even better ...
See full reviewReceptionist Manager
3.0053493356952 months ago
Verified
... I love the experience with Mews support. What stands out the most is how effective and rapid their assistance is. The explanations and steps provided are always clear and easy to follow making it easy to solve ...
See full reviewRevenue Manager
2.9730912713101 months ago
Verified
... We changed to Mews on a functioning hotel and the team was able to use it seamlessly in about a week. ...
See full reviewRevenue Manager
2.973091271449 months ago
Verified
... Sometimes they change how certain functionalities work and they don't really give a heads up, this needs to be improved. ...
See full reviewHotelier
2.9730912716073 months ago
Verified
... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation ...
See full reviewHotelier
2.9730912717492 months ago
Verified
... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling ...
See full reviewHotelier
2.9730912718843 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...
See full reviewHotelier
2.9730912720206 months ago
Verified
... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling packages (e.g. package selection before date selection. Many of our offers are linked to a fixed arrival date and are only displayed if the guest happens to choose the right day of the week as the arrival date).However, since MEWS is implementing updates ...
See full reviewHotelier
2.9730912721655 months ago
Verified
... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...
See full reviewGeneral Manager
2.8118009497383 months ago
Verified
... Handling group reservations could be improved. For example only one notification for the group booking instead of 20 notifications for 20 reservations. ...
See full reviewTeam leader
2.7795428853917 months ago
Verified
... Report for cleaning room to make cleaning planning for the leadies maid, filter by should pick up few in the same time could be better ...
See full reviewTeam leader
2.7795428855425 months ago
Verified
... Report for cleaning room to make cleaning planning for the leadies maid, filter by should pick up few in the same time could be better ...
See full reviewTeam leader
2.7795428856918 months ago
Verified
... Report for cleaning room to make cleaning planning for the leadies maid, filter by should pick up few in the same time could be better ...
See full reviewGroup Revenue Manager
2.7795428858748 months ago
Verified
... Reporting could be improved and being able to download longer than a month. Also analytics showing PY and more data would be beneficial to users, more payment choices other than stripe. ...
See full reviewGroup Revenue Manager
2.7795428860189 months ago
Verified
... Reporting could be improved and being able to download longer than a month. Also analytics showing PY and more data would be beneficial to users, more payment choices other than stripe. ...
See full reviewRevenue en Sales Manager
2.7150267571311 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange ...
See full reviewRevenue en Sales Manager
2.7150267572924 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails you send ...
See full reviewRevenue en Sales Manager
2.7150267574474 months ago
Verified
... Han thinks along very well and comes up with good solutions. He has knowledge about the system and I find that very important. ...
See full reviewRevenue Manager
2.6505106285577 months ago
Verified
... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...
See full reviewRevenue Manager
2.6505106286888 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This ...
See full reviewRevenue Manager
2.6505106288236 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This ...
See full reviewRevenue Manager
2.6505106289651 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking button, which remains perfectly synchronized with your website. This seamless connection eliminates any disruptive page changes, thereby cultivating a vital sense of trust and reliability for your customers during their booking process. Furthermore, I would like to commend the inclusion of an online payment option, which is not only automated but also streamlined for optimal efficiency, ensuring that transactions are processed quickly and securely, enhancing the overall user experience. The process of creating customizable packages has been significantly streamlined, enabling you to efficiently design offerings that meet the specific desires and expectations of your clients. This innovation not only simplifies the logistics of package development but also opens the door to the introduction of exclusive rates for your clientele, ensuring that each stay is thoughtfully crafted to align with their individual preferences and requirements. Furthermore, the flexibility to modify these packages makes it incredibly straightforward to refine and elevate your offerings consistently, providing you with the freedom to adapt and enhance your services on a daily basis without any constraints, ultimately leading to a more personalized and satisfying experience for your guests. This well-rounded system prioritizes the optimization of guest relationship management by providing an expansive ...
See full reviewRevenue Manager
2.6505106291051 months ago
Verified
... A robust solution focused on guest relationship management that unlocks a world of limitless opportunities for effectively managing a comprehensive guest database while implementing automated actions ...
See full reviewRevenue Manager
2.6505106292708 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This ...
See full reviewRevenue Manager
2.6505106294101 months ago
Verified
... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield substantial advantages. Such enhancements would not merely augment the operational ...
See full reviewRevenue Manager
2.6505106295523 months ago
Verified
... I am absolutely delighted to highlight the exceptional features of the pricing management section, particularly the remarkable flexibility it provides in the creation of bespoke pricing plans. This capability allows for a virtually unlimited array of configurations, enabling you to design pricing strategies that are intricately aligned with the specific needs and goals of your business. Among the solutions available, this one particularly shines due to its unique integration with the booking ...
See full reviewRevenue Manager
2.6505106296976 months ago
Verified
... Enhancing the section dedicated to the channel manager, particularly through the integration of the ability to effortlessly connect with a broader spectrum of distribution channels, would yield substantial advantages. Such enhancements would not merely augment the operational capabilities of this solution but would also reimagine it as a comprehensive application meticulously designed to cater to the varied requirements of hoteliers across different markets. By establishing robust connections with an array of platforms—including global distribution systems (GDS) that facilitate worldwide booking capabilities and online travel agencies (OTAs) which serve as influential marketing avenues—hoteliers would experience a significant streamlining of their operational processes. This integration would not only expand their market outreach but would also enable them to manage reservations and inventory ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537364362907 months ago
Verified
... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its ability to integrate with top of the line third-party specialty solutions in almost all areas of Hotel management ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537364364352 months ago
Verified
... MEWS has grown in size significantly in the last years and this added some limitations in their ability to fast response and possibility to operate in different zones and countries across the globe. ...
See full reviewFounder and CEO of VESTA Hospitality
2.5537364365703 months ago
Verified
... MEWS is the backbone of our business spanning from sales and distribution through payment collection to reservations, maintenance and housekeeping. The main attributes that make MEWS our partner in success are: 1- Its abi ...
See full reviewHotel revenue & Operations manager
2.5214783721886 months ago
Verified
... Mews PMS system is a great operating system allowing online training to be completed to This property management system is intuitive and ever-evolving, with excellent integrations that enhance the ...
See full reviewHotel revenue & Operations manager
2.5214783723466 months ago
Verified
... The multi property functions and Analytics are in need of improvement but this I know is already being worked on by MEWS who never stand still for long! ...
See full reviewHotel revenue & Operations manager
2.5214783724903 months ago
Verified
... Intuitive system, great for automation and optimizing the guest journey ...
See full reviewHotel revenue & Operations manager
2.5214783726411 months ago
Verified
... Intuitive system, great for automation and optimizing the guest journey ...
See full reviewDirector of Digital Transformation
2.5214783727931 months ago
Verified
... Intuitively built and trainable with ease ...
See full reviewDirector of Digital Transformation
2.5214783729379 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel integrations including logs available when troubleshooting, Comprehensive marketPlace integrations for capabilities you need to switch on, Guest Journey ...
See full reviewDirector of Digital Transformation
2.5214783730966 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving ...
See full reviewDirector of Digital Transformation
2.5214783732516 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewDirector of Digital Transformation
2.5214783734091 months ago
Verified
... Reservation management is all together with minimal clicks, TapeChart is easy to use with drag&drop and color coding, Automated payments is reliable with payment failure handling, Great channel ...
See full reviewDirector of Digital Transformation
2.5214783735465 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving payment and other automation logic, Guest profile management and contact handling across all mediums ...
See full reviewFD
2.3924461156213 months ago
Verified
... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling ...
See full reviewFD
2.3924461157605 months ago
Verified
... It would be great if Mews has a better customisation options for VIPs profiles. Also for billing purpose, a feature to easily reopen folios and bills after checkout would be useful for handling ...
See full reviewFD
2.3924461159102 months ago
Verified
... It would be great if Mews has a better customisation options for VIPs profiles. Also for billing purpose, a feature to easily reopen folios and bills after checkout would be useful for handling ...
See full reviewFD
2.3924461160667 months ago
Verified
... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for simplifying operations , reports, and making guests happy. Its user-friendly, drag-and-drop interface makes tasks like reservations and housekeeping super easy, even with minimal training. I love that Mews automates routine things like check-ins, traces (tasks) payments, so the team can focus more on connecting with guests. With Mews guest can check-in online and purchase upselling, really cater to today’s travelers who expect convenience. There are also many other system that can integrate with Mews system. For anyone ready to embrace digital tools, Mews delivers both flexibility ...
See full reviewrevenue manager
2.2634138581519 months ago
Verified
... Areas for Growth: For new users, some advanced functionalities might feel overwhelming at first, especially without training. However, once you get the hang of it, the system becomes indispensable. ...
See full reviewReceptie
2.2634138582915 months ago
Verified
... What we like about Mews is the overview provided by the calendar/planning board and the efficiency in booking and confirming reservations. ...
See full reviewReceptie
2.2634138584304 months ago
Verified
... What we like about Mews is the overview provided by the calendar/planning board and the efficiency in booking and confirming reservations. ...
See full reviewceo
2.2311557940464 months ago
Verified
... Be stricter with ciber safety regulations; if you use the product incorrectly, your functionality will be minimized to the basics ...
See full reviewceo
2.2311557942014 months ago
Verified
... Be stricter with ciber safety regulations; if you use the product incorrectly, your functionality will be minimized to the basics ...
See full reviewceo
2.2311557943496 months ago
Verified
... Be stricter with ciber safety regulations; if you use the product incorrectly, your functionality will be minimized to the basics ...
See full reviewCommercial Manager
2.1343816009457 months ago
Verified
... Streamlined Operations, Happy Guests! ...
See full reviewCommercial Manager
2.1343816010839 months ago
Verified
... Some integrations with smaller OTAs could be expanded to further enhance flexibility. Some smaller automation setups could be more intuitive to configure, saving time during implementation. The ...
See full reviewEigenaar
2.1343816012257 months ago
Verified
... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...
See full reviewEigenaar
2.1343816013945 months ago
Verified
... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...
See full reviewEigenaar
2.1343816015397 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.1343816016749 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.134381601813 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.1343816019478 months ago
Verified
... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...
See full reviewEigenaar
2.1343816020986 months ago
Verified
... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...
See full reviewRevenue & Reservation Manager
2.0698654732109 months ago
Verified
... Mews is extremely user friendly and easy to learn during the onboarding process. Thanks to the cloud-based structure its accessible from anywhere and any time. Mews offers countless features that ...
See full reviewRevenue & Reservation Manager
2.0698654733516 months ago
Verified
... Since Mews is cloud-based, sometimes can happen general server outage or performance degradation but usually it is very quickly fixed. ...
See full reviewSales & Marketing Manager
2.0376074089785 months ago
Verified
... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...
See full reviewSales & Marketing Manager
2.0376074091196 months ago
Verified
... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...
See full reviewSales & Marketing Manager
2.0376074092839 months ago
Verified
... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...
See full reviewGeneral Manager
1.9085751513695 months ago
Verified
... Would be great to be able to out of order multiple rooms at once and put multiple rooms on occupancy blocks at once, can be tedious with a property with many rooms.Mews university could be a little ...
See full reviewGeneral Manager
1.9085751515199 months ago
Verified
... Full control over everything I would need. Lots of add ons available in the marketplace. Tech support quick to help and knowledgeable. Our rep is always available and very helpful. Updates rolled out ...
See full reviewHotel Operations Manager
1.8763170871438 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...
See full reviewMD
1.844059022767 months ago
Verified
... Great platform for all users of a hotel ...
See full reviewMD
1.8440590229204 months ago
Verified
... Great platform for all users of a hotel ...
See full reviewMD
1.844059023066 months ago
Verified
... Great platform for all users of a hotel ...
See full reviewMD
1.8440590232042 months ago
Verified
... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...
See full reviewMD
1.8440590233337 months ago
Verified
... Portfolio management for hotel groups could be improved to make efficiencies in managing, teams, roles, rates, team on & off boarding and accounting for example. ...
See full reviewGeneral Manager
1.6827687008841 months ago
Verified
... The reporting/exporting data is convenient. The product setting and payment system processes are really good. I would highly recommend the system. ...
See full reviewGeneral Manager
1.6827687010185 months ago
Verified
... The reporting/exporting data is convenient. The product setting and payment system processes are really good. I would highly recommend the system. ...
See full reviewCo-Founder & CEO
1.5859945076109 months ago
Verified
... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, ...
See full reviewCo-Founder & CEO
1.5859945077595 months ago
Verified
... Easy to use PMS that makes operating a hotel seamless. Incredible help articles, customer support, and a platform that can be learned in a matter of hours. Mews consistently provides high-quality, ...
See full reviewDirector of Commercial Strategy
1.6505106369228 months ago
Verified
... Easy breezy and efficient ...
See full reviewDirector of Commercial Strategy
1.6505106370643 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally ...
See full reviewDirector of Commercial Strategy
1.6505106371961 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally, from the front desk to housekeeping and maintenance, each department has the opportunity to login from a desktop or mobile device and review guest information, room information and rates. Similarly access for General Managers and leadership on a corporate level is just as simple and easy to gain and navigate. Report ...
See full reviewDirector of Commercial Strategy
1.6505106373365 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally, from the front desk to housekeeping and maintenance, each department has the opportunity to login from a desktop or mobile device and review guest information, room information and rates. Similarly access for General Managers and leadership on a corporate level is just as simple and easy to gain and navigate. Reporting is made simple with a report builder function, where you can also build custom reports and have them sent to you or the team on a daily/weekly/monthly basis. It's easy to set up reports to send to STR. Integration with a channel manager such as SiteMinder is simple too and compared to other PMS systems, I have worked with in the past, this one has never had any issues with receiving reservations and sending rates. Integrating with Rate/Revenue Management solutions is easy and doesn't take long to enable either. The ability to sell more than just rooms is a feature we were particularly drawn to as well. So if you have parking, spa, tennis, office space as other hotel offerings, you can add these as a bookable ...
See full reviewDirector of Commercial Strategy
1.650510637494 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505106377711 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience with the use of this technology. The initial onboarding of MEWS is customizable based on the hotel's set up and offerings. The ability to integrate with so many other tech options due to their open AI is a wonderful feature when it comes to adding on group options, review options, guest communication options. We have never had an issue with it's integration with any of these partners. MEWS is also focused on helping your hotel drive direct booking business with quarterly catch up meetings so you always feel supported. So far as operationally ...
See full reviewSales Director
1.4569622508188 months ago
Verified
... Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews ...
See full reviewSales Director
1.4569622509648 months ago
Verified
... In my opinion could be great to have a tool that provides a "centralized" virtual concierge integrated with the Guest Portal. That could work with all 360 touching point possibilities with the guests ...
See full reviewDirecteur General
1.4247041865856 months ago
Verified
... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...
See full reviewDirecteur General
1.4247041867201 months ago
Verified
... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...
See full reviewDirecteur General
1.4247041868507 months ago
Verified
... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...
See full reviewDirecteur General
1.4247041869784 months ago
Verified
... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...
See full reviewDirecteur General
1.4247041871147 months ago
Verified
... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...
See full reviewDirecteur General
1.4247041872603 months ago
Verified
... More features related to customer requests, to avoid forgetting. Type notifications at Check in, or pop-up fields for special requests. The housekeeping report must be simplified, it must be ...
See full reviewOwner
1.4247041873962 months ago
Verified
... Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews ...
See full reviewOwner
1.4247041875276 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041876635 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041877923 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041879185 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041880518 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041881847 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041883113 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041884353 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041885641 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041887022 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041888362 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041889718 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewOwner
1.4247041891047 months ago
Verified
... We installed our previous PMS fifteen years ago, and it hasn’t changed since. Mews gives us more flexibility – we’re not locked into outdated software that hinders our growth. ...
See full reviewHotelmanager
1.3601880602072 months ago
Verified
... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...
See full reviewHotelmanager
1.3601880603416 months ago
Verified
... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...
See full reviewService Owner
1.3279299959685 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled ...
See full reviewService Owner
1.3279299961167 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really ...
See full reviewService Owner
1.3279299962567 months ago
Verified
... Mews always listen to our feedback and develop the product constantly. This means that we can see changes almost from day to day and our hotels can trust that their feedback is listened to and handled. Also Mews Multi Property is really great for us with a lot of users, rates and products across the hotels. It makes it really manageable instead of having to log ...
See full reviewDirecteur Général
1.3279299964725 months ago
Verified
... Very efficient customer service and very easy to use platform ...
See full reviewDirecteur Général
1.3279299967074 months ago
Verified
... -Very efficient service. -Ease of use. -Continuing training platform allowing adaptation to all new developments. -Ease of communicating with hotel occupants. ...
See full reviewOperations Manager
1.3279299969493 months ago
Verified
... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...
See full reviewHead of Lettings
1.3279299971677 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology ...
See full reviewHead of Lettings
1.3279299973872 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable ...
See full reviewHead of Lettings
1.327929997615 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company ...
See full reviewHead of Lettings
1.3279299977759 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happens. Furthermore, Mews is innovative as a company. It has tendency and insight to improve and develop the system continuously. As a customer, it is exciting to see what Mews can bring. So that we can grow and explore more option ...
See full reviewHead of Lettings
1.327929997917 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is ...
See full reviewAdministration Support
1.3279299980877 months ago
Verified
... When you get use to it, the way you find everything easier with the search bar and the way it's built up with each client profile. The recent update help a lot with the receipt for companies. ...
See full reviewManager
1.1988977401885 months ago
Verified
... The deep of the system and how you can have everyting in one software with all the integrations they offer. ...
See full reviewFinancial administrative
1.1988977403327 months ago
Verified
... They could improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...
See full reviewFinancial administrative
1.1988977404768 months ago
Verified
... They could improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...
See full reviewFinancial administrative
1.1988977406168 months ago
Verified
... It is an user friendly system that keeps adjusting to the user expectations and requests. Also, very open to the user's opinions, providing "tests versions" for those who like to test first. Online ...
See full reviewFinancial administrative
1.1988977407613 months ago
Verified
... They could improve a bit the report section specially in the financial/billing aspect. Should also try to adjust a little bit more to our country financial and administrative realities and ...
See full reviewVentas / Márqueting
1.10212354736 months ago
Verified
... It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual. ...
See full reviewVentas / Márqueting
1.1021235474974 months ago
Verified
... Fantastic PMS, dynamic and very easy to use ...
See full reviewJunior Product Manager
17.165829975995 days ago
Verified
... My favorite part is definitely that the Property Management System is easy to use and it also looks very nice. It's also great that the system is completely cloud-based, even though it creates certain security ...
See full reviewUser Interface
Functional
Hoteliers often commend the Mews PMS for its user interface, emphasizing its ease of navigation with menus and features that are simple to find and use. The system is noted for its visually appealing, modern, and professional design and is praised for its responsiveness, showing no signs of lag. While users appreciate the intuitive interface that generally does not require extensive training, the platform supports efficient self-training resources for those who need it. Mews PMS is also recognized for its customizability, allowing users to personalize settings to their preference. Additionally, the clarity of information within the interface is highlighted, with data, graphs, and key details presented in a clear and understandable manner.
CEO
1.3279300153894 months ago
Verified
... Its so easy to use, well thoughtful and they are still adapting to the needs and wishes of the customers! ...
See full reviewCEO
1.9085751768687 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance problems or system outages. The layout and amount of information that is provided for example in the reservation overview is perfect. Small things like the search bar, address search and the dashboard makes work a lot easier compared to other systems. Also the set up in the backend ...
See full reviewCEO
1.9085751770098 months ago
Verified
... Super intuitive to use, very simple Layout, which makes it easy to use, even for people who have never worked with a PMS before. Performance is really good, we have rarely experienced any performance ...
See full reviewSales Director
10.037607435218 months ago
Verified
... The best feature is the integration with third-party systems. I like the simplicity and flexibility of the system. The onboarding of the new staff takes several hours rather than days, like with ...
See full reviewProject Manager
9.5859945321285 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully ...
See full reviewProject Manager
9.5859945322771 months ago
Verified
... Mews is changing the game when it comes to Property Management Systems, the Cloud first approach allows quick development cycles, easy to integrate plugins, open API's & integrated merchant. End of shift & End of day reconciling nightmares are a thing of the past. The Mews booking engine is beautifully built, it is high converting, easy to embed on your website & with the ability to build packages & allow the sale of add on's it too is changing the game. Mews has a direct integration with Booking.com which thanks to the built in merchant it self reports to booking.com when a card payment fails, alerting the customer to provide a new card or risk cancellation. Mews commander mobile app again changes the game, with built in POS it's easy to add ancillary products to rooms, use for housekeeping, cleaning & inspecting rooms as well as task management & direct messaging between teams. Mews provides a learning management system with their subscription & all team members are enrolled into the appropriate learning paths. This has been a great help. Mews kiosks allow customers to self check-in, allowing a contactless journey for guests, the app itself is smooth ...
See full reviewNight House Host
13.1666396937 months ago
Verified
... It is an easy system once you get the jist of it. Its clear and concise. I like using it with the touch screen ...
See full reviewNight House Host
13.166639693834 months ago
Verified
... Wish we could reinstate late arrivals.I find strange no being able to do this. I do find certain bits fiddly such as taking 1 night payment posting +ve then -ve ...
See full reviewProjects
1.1666396939703 months ago
Verified
... We have been using Mews for a while now and would recommend it to anyone. It is continuously developed and moves with the times. Other systems stand still here and have missed out on digitization. ...
See full reviewDeputy Area Manager Northern Region
5.8118009844247 months ago
Verified
... Automatic settlement and billing is such a great feature when moving across from an older system. It is easy to use and the support team are great. Jason McMurray and Laura were a massive help also in moving over systems and understanding ...
See full reviewPortfolio Systems Application Manager
5.2634138877811 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634138879215 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewPortfolio Systems Application Manager
5.2634138880518 months ago
Verified
... #dashboard #reporting #roomblock #automation #integrations. MEWS is an intuitive, easy to learn and fun to use PMS system. The logic is refreshing. ...
See full reviewCEO
13.295671952695 months ago
Verified
... Mews has a friendly look & feel. The functionalities are easy to use and the latest developments in term of connectivity integrator do place Mews one step ahead from competition ...
See full reviewrevenue manager
13.295671952821 months ago
Verified
... Userfriendly and efficient PMS ...
See full reviewChef de réception
13.29567195295 months ago
Verified
... The software is very easy to use and is very complete, with a simple and effective home page. We can create our own reports, support is very responsive when we have questions or problems and they ...
See full reviewChef de réception
13.295671953088 months ago
Verified
... The software is very easy to use and is very complete, with a simple and effective home page. We can create our own reports, support is very responsive when we have questions or problems and they ...
See full reviewChef de réception
13.295671953225 months ago
Verified
... The software is very easy to use and is very complete, with a simple and effective home page. We can create our own reports, support is very responsive when we have questions or problems and they ...
See full reviewChef de réception
13.295671953356 months ago
Verified
... Billing could be improved as it is complicated when you have multiple guests on the same reservation it opens 1 bill per guest while they are in the same room and I think a Pop up Alert on the bill ...
See full reviewGeschäftsführer
13.231155824456 months ago
Verified
... A few small things, such as the fact that SMS can be individualized. And the visual appearance of the booking page, that it is more attractive for guests to BOOK, prices in the calendar, etc. ...
See full reviewHotel Assistant Manager
13.198897760073 months ago
Verified
... More detailed reports. Rooming list like arrivals and departures should be simpler for the housekeeping team be able to read and execute without having to make their own excel sheet for it. But the ...
See full reviewHotel Assistant Manager
13.198897760209 months ago
Verified
... More detailed reports. Rooming list like arrivals and departures should be simpler for the housekeeping team be able to read and execute without having to make their own excel sheet for it. But the biggest ...
See full reviewFront Desk Manager
12.327930018415 months ago
Verified
... Innovative PMS in constant evolution to adapt to the needs of hoteliers and clients. Easy to handle, intuitive, adapted to new technologies, with integration with many other hotel solutions. ...
See full reviewGM-OWNER
7.9408332443496 months ago
Verified
... PMS itself is really good, easy to use, very useful features, set up was not very difficult, in general and over good. ...
See full reviewSales Director
7.3279300186742 months ago
Verified
... The billing process could be easier. the Analytics and some reports could be more customized, but is something I think they are already working on. ...
See full reviewRevenue Manager
7.3279300188034 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!!!. OUR ROOM DIVISION MANAGER TOO because BILLING DOES NOT HAVE LOGIC !!! .Not even occupancy match. Once is count from room total capacity without out of order rooms, once with. Pick-up does not deduct cancellations. No Revenue reports or tools whatsoever. SUPPORT DOESN'T KNOW BASIC OPERATION because - NO ONE THERE HAS BIGGER THAT RECEPTIONIST LEVEL OF KNOWLEDGE. ALSO YOU PAY FOR IT - WHAT A DISGRACE! AVERAGE RESPONSE RATE is WEEK+ . Even password ...
See full reviewRevenue Manager
7.3279300189359 months ago
Verified
... SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT ...
See full reviewFront Desk
7.3279300190778 months ago
Verified
... Before Mews we used system from 1998, so updating it was the best decision in Strawberry! It much easier to use, I love the design and that is fast and easy to learn. ...
See full reviewSupport expert
7.2956719547013 months ago
Verified
... I like the Flow through the whole PMS, The design is nice, and I find it easy to manage and find what I need. ...
See full reviewSupport expert
7.2956719548327 months ago
Verified
... Sometimes you change the design, and once you do it it can be hard to see where to go and what to do, but then you slowly get use to it. ...
See full reviewSupport expert
7.2956719549653 months ago
Verified
... Sometimes you change the design, and once you do it it can be hard to see where to go and what to do, but then you slowly get use to it. ...
See full reviewSupport expert
7.2956719550997 months ago
Verified
... I like the Flow through the whole PMS, The design is nice, and I find it easy to manage and find what I need. ...
See full reviewFront Office Manager
7.295671955233 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...
See full reviewFront Office Manager
7.29567195537 months ago
Verified
... *Speed when merging profiles -Especially when searching by phone number. *When a guest has several addresses on their profiles it would be great if all "No data available" could be deleted at the ...
See full reviewCOO
6.9085751813034 months ago
Verified
... The UX, the API and the calendar view. ...
See full reviewCOO
6.9085751814333 months ago
Verified
... Flexibility to create bespoke learning paths in their training materials (Mews University) would be great so we can have not only team specific learning paths, but ones that only contain the modules ...
See full reviewAssistant Manager
6.8440590525299 months ago
Verified
... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...
See full reviewAssistant Manager
6.8440590526602 months ago
Verified
... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...
See full reviewAssistant Manager
6.8440590527912 months ago
Verified
... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...
See full reviewAssistant Manager
6.8440590529312 months ago
Verified
... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...
See full reviewAssistant Manager
6.8440590530634 months ago
Verified
... Maybe it would be nice if you can customize the layout of the system in the style of the accomodation. ...
See full reviewRevenue & Distribution
6.6827687306153 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.6827687307437 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.6827687308699 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewRevenue & Distribution
6.682768730998 months ago
Verified
... It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive. ...
See full reviewOwner
6.1343816343884 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous ...
See full reviewOwner
6.134381634521 months ago
Verified
... We recently switched to Mews for a 217 room Hotel and could not be more disappointed. The system is good but the accounting back end is HORRIBLE. In a typical Hotel PMS there is Night audit and batching of credit cards which allows daily reconciliation. Mews has neither. They Lump numerous days of sales together, then you get your money deposited up to 6 days later and good luck figuring out how to reconcile. Additionally they take there fees out of every deposit which makes the reconcile mess even harder to figure out. Then to add insult to injury , they hold back some of your money in case you get a dispute. Really ? We have reached out numerous times and get no response. NONE of this was ever explained to us. But it is in the fine print they say. I firmly believe it should have been disclosed when we purchased. Very deceptive to say the least. We cant even get them to explain our monthly bill or even our first statement. Our accountant is pulling his hair out trying to reconcile. No one will talk to you even though we are a brand ...
See full reviewRevenue Analyst
5.4892203443295 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewRevenue Analyst
5.4892203444579 months ago
Verified
... -Is easy going, fast learning-almost covers all features-pretty flexible.-Setting up new properties is pretty fast, as well as modifying data in few clicks. ...
See full reviewMARKETING
5.4892203445871 months ago
Verified
... The platform is very intuitive and they offer preparation courses, in addition to the follow-up they give to the company. ...
See full reviewdirecteur
5.1343816350594 months ago
Verified
... Good hotel management software. Training takes less time than our old program. ...
See full reviewHotel & Revenue Manager
5.0053493771255 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, ...
See full reviewHotel & Revenue Manager
5.0053493772611 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, ...
See full reviewHotel & Revenue Manager
5.0053493773921 months ago
Verified
... Ease of Use: One of Mews' biggest strengths is its ease of use. The platform is designed with the end-user in mind, offering a clean and intuitive interface that makes managing reservations, ...
See full reviewCorporate Director of Revenue Management
4.8440590549858 months ago
Verified
... Multiple PMS user, MEWS is our best one ...
See full reviewCorporate Director of Revenue Management
4.844059055165 months ago
Verified
... Multiple PMS user, MEWS is our best one ...
See full reviewOwner/Manager
4.6827687327389 months ago
Verified
... We love the efficient user interface for the front office and daily processes, such as the digital breakfast list, online pre-check-in, guest sheet, online check-out, key coding. The integrated payment solution is also extremely ...
See full reviewGM
4.4247042167454 months ago
Verified
... Payments rejected automatically send payment request, Billing screen is a bit chaotic. ...
See full reviewGM
4.4247042168806 months ago
Verified
... Payments rejected automatically send payment request, Billing screen is a bit chaotic. ...
See full reviewDIRECTORA GENERAL
4.424704217009 months ago
Verified
... We love that Mews is a software that is constantly evolving, improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering a solution that truly ...
See full reviewDirector of Revenue
4.2311558300553 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, and intuitive ...
See full reviewDirector of Revenue
4.2311558301848 months ago
Verified
... For decades the hotel industry has been behind the curve as it relates to technology. MEWS is helping redefine the future through countless integration partners, ever-evolving product improvements, ...
See full review
4.1343816367671 months ago
Verified
... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...
See full review
4.134381636894 months ago
Verified
... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...
See full review
4.1343816370228 months ago
Verified
... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...
See full reviewVice President - Information Technology
3.9730913145744 months ago
Verified
... The deployment of Mews is one of the best Property Management System implementations I have ever done. We converted 10 hotels to the Mews PMS platform this year, and by the time we were to or 4th or 5th installation, we were able to manage practically whole process ourselves. Our hotel staff really enjoys ...
See full reviewHotelmanager
3.9085751858076 months ago
Verified
... Everything is easy and logic. ...
See full reviewHotelmanager
3.9085751859315 months ago
Verified
... Easy to make a reservation and also easy to take out reports. The time plan is easy to look at and summary. ...
See full reviewManager
3.90857518606 months ago
Verified
... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions ...
See full reviewManager
3.9085751861862 months ago
Verified
... One suggestion would be to refine the user interface and introduce a "novice mode." This mode could guide users through basic tasks like check-in and check-out with simple, step-by-step instructions ...
See full reviewResponsable de Operaciones
3.7795429282531 months ago
Verified
... I would positively highlight the ease of use, the speed of the interface, the digital onboarding, built-in features such as online check-in, the very fast and aesthetic booking engine and the mass ...
See full reviewCEO
3.7150267993687 months ago
Verified
... The Mews app could benefit from some enhancements, particularly in its usability for mobile devices. Additionally, the housekeeping functionality could be more robust, with features that allow for ...
See full reviewGeneral Manager
3.6182526059662 months ago
Verified
... This is a product built with users and guests in mind. It allows us to get the job done with minimal clicks and navigation. ...
See full reviewGeneral Manager
3.618252606098 months ago
Verified
... This is a product built with users and guests in mind. It allows us to get the job done with minimal clicks and navigation. ...
See full reviewOperations Manager
3.6182526062265 months ago
Verified
... Mews are constantly changing the user experience. A few of the latest updates haven't been optimal for our business and i would suggest gathering feedback from their customer base before rolling out ...
See full reviewHotel Manager
3.5214784128058 months ago
Verified
... Prompt customer support service, Guest centric creating an amazing user experience allowing guest stays to be personalized to their liking, Easy to learn platform. ...
See full reviewRevenue Manager
3.2634138968119 months ago
Verified
... Getting to use a PMS that allows you to move around so easily. Everyone in my company is able to use it with no difficulty. It is very straight forward and in case of making a mistake, most of the ...
See full reviewHead of Revenue Distribution and Systems
3.1666397033961 months ago
Verified
... “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.” ...
See full reviewFront Office and Reservations Manager
3.0698655099765 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh ...
See full reviewFront Office and Reservations Manager
3.0698655101083 months ago
Verified
... The system is comprehensive and the team are very helpful with the setup as well as the implementation and the support. The software is cloud-based so it can be accessed remotely from anywhere with an internet connection and it has a fresh new ...
See full reviewRevenue Manager
2.9730913166872 months ago
Verified
... Intuitive and easy to use ...
See full reviewHotelier
2.9730913168179 months ago
Verified
... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling package ...
See full reviewProduct evolution and deployment manager
2.8118009943765 months ago
Verified
... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...
See full reviewProduct evolution and deployment manager
2.8118009945072 months ago
Verified
... Incredibly easy to deploy and train out, driving user adoption. Constantly evolving with new features deployed constantly. Attentive to their community and clients. Automated and integrated payments. ...
See full reviewGroup Revenue Manager
2.7795429301232 months ago
Verified
... The system is easy to use, flows well, easy accessible online. Has ongoing updates to improve the service, improved customer service. Easy trainable, great system for front office and can interacts ...
See full reviewRevenue en Sales Manager
2.7150268012257 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails you send when and it would be very nice if you did not have to supply ...
See full reviewRevenue en Sales Manager
2.7150268013549 months ago
Verified
... Good communication ...
See full reviewRevenue en Sales Manager
2.7150268014863 months ago
Verified
... In Mews, it is better to look at whether things work well operationally and can be implemented. For example, a count for products, a good product report with the costs per product. It is also strange that there is no overview of the total costs for an optional reservation. It would also be nice if you could set which emails you send when and it would be very nice if you did not have to supply everything in HTML ...
See full reviewHotel revenue & Operations manager
2.5214784145262 months ago
Verified
... The multi property functions and Analytics are in need of improvement but this I know is already being worked on by MEWS who never stand still for long! ...
See full reviewDirector of Digital Transformation
2.5214784146535 months ago
Verified
... Intuitively built and trainable with ease ...
See full reviewDirector of Digital Transformation
2.5214784149108 months ago
Verified
... Mobile experience through the Booking journey and ability to leverage mobile wallets for all payment types, still some payment journeys that need automation such as payment links, Rate plan driving ...
See full reviewDirector of Digital Transformation
2.5214784150388 months ago
Verified
... Intuitively built and trainable with ease ...
See full reviewFD
2.3924461571136 months ago
Verified
... I have been working in hospitality for over 20 years, and during this time I worked with Opera, Fidelio, etc. As someone working in hospitality, I’ve found Mews to be a fantastic solution for ...
See full reviewReceptie
2.263413899179 months ago
Verified
... What we regularly encounter is the impossibility to overrule a restriction during a change of a reservation with a single click instead of having to manually adjust the restrictions and in addition ...
See full reviewReceptie
2.2634138993119 months ago
Verified
... What we like about Mews is the overview provided by the calendar/planning board and the efficiency in booking and confirming reservations. ...
See full reviewSales & Marketing Manager
2.0376074478312 months ago
Verified
... Easy and intuitive navigation, suitable for users without extensive technical experience and convenient for making reservations and its overview, key features are accessible with minimal clicks. ...
See full reviewGeneral Manager
1.9085751898992 months ago
Verified
... Would be great to be able to out of order multiple rooms at once and put multiple rooms on occupancy blocks at once, can be tedious with a property with many rooms.Mews university could be a little more refined, hires new to this system tend to have trouble navigating through the courses and don't find it very intuitive ...
See full reviewGeneral Manager
1.9085751900329 months ago
Verified
... Would be great to be able to out of order multiple rooms at once and put multiple rooms on occupancy blocks at once, can be tedious with a property with many rooms.Mews university could be a little more refined, hires new to this system tend to have trouble ...
See full reviewHotel Operations Manager
1.8763171256593 months ago
Verified
... I love the flexibility of doing or accessing information on mews. Navigations is dead simple. I also like the integration it can bring along like Mews POS. It has a pool of knowledge which can be ...
See full reviewMD
1.8440590612776 months ago
Verified
... Mews are brilliant team that have built the system to easily allow for integrations that makes it so easy to adapt, change, grow tech stack to best serve your customers. All users in our team love ...
See full reviewDirector of Commercial Strategy
1.6505106743108 months ago
Verified
... Easy breezy and efficient ...
See full reviewDirector of Commercial Strategy
1.6505106744392 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirector of Commercial Strategy
1.6505106745714 months ago
Verified
... Easy breezy and efficient ...
See full reviewDirector of Commercial Strategy
1.6505106747148 months ago
Verified
... This PMS system, MEWS, just makes sense. From onboarding and training new associates to operating on a daily basis, all departments have an opportunity to make a difference to the guest experience ...
See full reviewDirecteur General
1.4247042232501 months ago
Verified
... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...
See full reviewDirecteur General
1.4247042233916 months ago
Verified
... I like the interface, the flexibility of the settings, and the ease of integration with external software. It's very easy to set everything up. ...
See full reviewOperations Manager
1.3279300299739 months ago
Verified
... Mews is definitely one of the most reliable and stable system that we never experience any issue on using it. Whole team love it. The online support call center function is user-friendly and ...
See full reviewHead of Lettings
1.327930030106 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happ ...
See full reviewHead of Lettings
1.3279300302423 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable and reliable which rarely have outage which will have a large impact on hospitality operation when it happ ...
See full reviewHead of Lettings
1.3279300303805 months ago
Verified
... The platform is easy to navigate, even new starters across different departments can learn to use the basics of the system within aa few days. The self training sessions/ manual (Mews University) is very efficient which helps a lot. I can understand that technology may get outage from time to time, but Mews is very stable ...
See full reviewHead of Lettings
1.3279300305134 months ago
Verified
... Probably Mews can explore more options for multi-properties. Reporting can be more streamlined and efficient if it have options for multiple properties. For example we managed quite a few properties, and I'll need to go into every property to run the same report.Perhaps the It will be better if the 'Optimise space allocation' button can be removed since no one would ever use this function I assume. Secondly, it would be good if we can get the price breakdown instead of the total amount of rate when creating new bookings. Another thing that can be improved is that the Mews mobile app. The app is not very easy to navigate. Our team members especially the ones that always on the move such as housekeepers/ maintenance struggle to see the Timeline on the app via the phone. The layout ...
See full reviewManager
1.1988977725777 months ago
Verified
... The learning path and setting up of the system explanation could be as deep as the system can be. Also the answers of the incidents. ...
See full reviewVentas / Márqueting
1.1021235791622 months ago
Verified
... It is a very touchy program, easy to understand and very friendly for everyone. It is very dynamic, which makes work much easier, and it is very visual. ...
See full reviewWhat Types of Hotels Mews is Popular For
Size
28 | X-Small (1-9 room)
125 | Small (10-24 room)
286 | Medium (25-74 room)
174 | Large (75-199 room)
63 | X-Large (200+ room)
Country
91 | France
64 | Spain
63 | United Kingdom
46 | United States of America
36 | Germany
28 | Switzerland
27 | Belgium
24 | Czech Republic
20 | Australia
17 | Portugal
17 | Netherlands
16 | Italy
15 | Austria
15 | Canada
10 | Norway
9 | Finland
8 | New Zealand
8 | Denmark
8 | Japan
7 | Sweden
5 | Hungary
5 | Morocco
5 | Malta
5 | South Africa
4 | Georgia
4 | Peru
4 | Colombia
4 | Singapore
3 | Slovakia
3 | Mexico
3 | Ireland
2 | Iceland
2 | Greece
2 | Costa Rica
1 | Ecuador
1 | Uruguay
1 | Russian Federation
1 | Honduras
1 | India
1 | Poland
1 | Saint Kitts and Nevis
1 | Estonia
1 | Philippines
1 | Indonesia
1 | Egypt
Type
349 | Boutiques
252 | City Center Hotels
195 | Bed & Breakfast & Inns
181 | Limited Service & Budget Hotels
158 | Luxury Hotels
135 | Branded Hotels
134 | Hostels
121 | Airport/Conference Hotels
92 | Extended Stay & Serviced Apartments
82 | Resorts
37 | Vacation Rentals & Villas
14 | RV Parks & Campgrounds
13 | Motels
6 | Casinos
Region
455 | Europe
64 | North America
28 | Oceania
15 | Asia Pacific
13 | South America
10 | Africa
5 | Middle East
1 | Central America
Category
656 | Property Management Systems
55 | Hotel Restaurant POS Systems
Didn’t find what you were looking for?
Capabilities
Reservation solutions that boost efficiency
Maximize profit with flexible rate management
Maximize profit with flexible rate management
Set your rates. Set your rules. Set your products, segments, and more. Then, optimize as often – or as little – as you need so you can increase profit and occupancy. Mews enables you to easily adjust and optimize rates for one property or an entire portfolio.
Empower your staff to focus on guests
Empower your staff to focus on guests
Give guests the experience they want. Digital solutions take the friction out of every touchpoint from booking to upsells and check-in to check-out. Mews lets you give guests more options, so they spend less time waiting in line and more time enjoying your property.
Monetize more spaces and watch your profit grow
Stay informed with detailed data and insights
Make every payment fast and secure
800+ integrations. No connection fees.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
Self-serve Kiosk
Contactless Check-inHotel booking engine
Booking EngineGuest Portal
Hotel Guest AppsPayments Terminals
Payments Processing SoftwareMulti-property management
Property Management SystemsHousekeeping
Housekeeping SoftwareDigital Key
Hotel Keyless Entry SystemsRecommended by
Achievements
This vendor's trending score is rising, Mews PMS is the #1 most trending product in the Property Management Systems category (out of 315) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMews has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Mews as the #1 Property Management Systems provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Mews Case Studies
Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one
Saint-Jacques-de-la-Lande (France)
Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews
Semur-en-Auxois (France)
Meiser Hotels uses Mews to power and innovate their 6th-generation business
Schwäbisch Hall (Germany)
The annex redefines boutique hotel stays with Mews
Toronto (Canada)
Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews
Cadiz (Spain)
Paulinenhof becomes a powerhouse of modern hospitality with Mews
Belzig (Germany)
Ligula Hospitality Group operates at scale with Mews Multi-Property
Kista (Sweden)
The Regent sets a new standard for tech-powered aparthotels using Mews
(United Kingdom)
Inside Fettehenne Hotels’ journey to operational excellence with Mews
Leverkusen (Germany)
Mews helps Capsule Hotel Switzerland make a big impact with small spaces
Lucerne (Switzerland)
LyLo perfects guest experiences and drives innovation with Mews
Queenstown (New Zealand)
From friction to flow: Hey Lou leaps into the future with Mews
Groß-Gerau (Germany)
Haka House opens an exciting new chapter of tech-driven hospitality with Mews
Queenstown (New Zealand)
Bush Hotel serves up a treat for guests with Mews POS and PMS
(United Kingdom)
Hotel Lancaster achieves an impressive digital makeover with Mews
Paris (France)
Tusity uses Mews to power successful co-living hospitality
Las Palmas de Gran Canaria (Canary Islands)
How Edgar Suites Realized Massive Gains with a Modern Tech Stack
Paris (France)
Opus XVI uses modern Mews tech to boost its historical legacy and unique stays
Bergen (Norway)
How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews
Amsterdam (The Netherlands)
UDS solves staffing shortages and connects custom API with Mews
Kanazawa (Japan)
welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews
Kloten (Switzerland)
Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey
Aarschot (Belgium)
How Edyn Transformed its Parking Space Management with Mews
Jersey (Jersey)
The Laundry Rooms powers their innovative aparthotel model through Mews
Waterloo (Canada)
Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews
Bora Bora (Society Islands)
The Julius Prague Maximizes Revenue Through Parking and Direct Bookings
Prague (Czech Republic)
Paradise Resort Gold Coast Gets Golden Results with Mews
Surfers Paradise (Australia)
Mews powers The Neighborhood Hotel to a fully digital guest journey
New Buffalo (United States of America)
How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies
Looe (United Kingdom)
Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon
Manchester (United Kingdom)
Mews PMS and POS power true hospitality for Mercure Roeslare
Roeselare (Belgium)
How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace
Vysoke Tatry (Slovakia)
How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews
Bordeaux (France)
How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews
Paris (France)
Cresta Palace embraces connectivity for full-service stays
San Maurizio (Switzerland)
Episode Tbilisi embodies the modern, tech-enabled hotel
Tbilisi (Georgia)
References
"“I really couldn’t believe that with a few buttons, you could get an integration. I remember the days that if wanted an integration, it would cost you about €2,000 and six days of consultancy work.”"
""With Mews, accessing and using our data is very simple. Nothing is hidden from you: if you want something, you can just look for it yourself.""
""Payments – it’s truly one of the strengths of Mews. We’re always talking about marketing, about user experience and online sales marketing, but we don’t talk enough about payments. I find that their approach, which at least in my analysis, involves looking at what the main e-commerce websites such as Amazon are doing: trying to have as few clicks as possible between the moment of interest and the moment of payment – I just love it!""
""What's great about Mews Payments is that you hardly even notice it's there. We check our reservations, our incoming reservations every day in early mornings, and let's say 95% of the incoming reservations are done, settled, charged.""
"“Mews Payments is saving us 10 hours a week of tedious admin work”"
"“The Mews Booking Engine has made booking an easier, more simplified process. It's just a better user experience. Direct bookings have gone up over the last 12 months and part of that is probably due to the technology and the interface being better.”"
""We expect the Mews Kiosk to be a crowd buster during busy times, and especially useful for our business guests who are often stressed or in a rush. It's going to be a handy tool to help speed up the check-in process.""
"“Mews gives you so many opportunities because you have access from everywhere. It gives you more independence in creating your day because you don’t have to physically be in your office.”"
"“One of the things I love about Mews is they are always thinking about the future, always improving and introducing new features. Don’t be afraid of the future – move to Mews!”"
"“Because the API is open, we’re able to build a whole custom front end that exactly fits our needs, but still runs on Mews. Mews is the glue in the middle that connects everything – it fits our open mindset where everything is a network.”"
"“Don't hesitate to move to Mews. Just do it, and don't be afraid of the implementation because it's not that difficult. Mews is a very user-friendly PMS and it makes everything much easier. Not only at the front desk, but also at the back office.”"
"“The bottom line is you can save time and you can save money. I’ve used so many property management systems in the past and Mews is the best at making everything simple.”"
""We chose Mews to further improve the contactless customer experience from booking through to check-out. Given the constant change in COVID restrictions, it has allowed us come out of lockdown on the front foot and stand out from our competitors.""
"“I really like the ability to plug-in apps and the open API approach. Having that choice of the marketplace is a big thing for me – you’re not locked into products that your PMS provides, but can choose from the best in class and pick which ones fit your business.”"
"“The lovely thing is that the people employed to actually talk to guests can now talk to guests, which is what they should be doing, as opposed to just pushing buttons on a card machine.”"
"“Messaging and the user journey is more automated than it was before, which levels up our operational efficiency, leading to happier people and ultimately a better experience for the guest.”"
"Of course we've had to overcome a few barriers, but we're certain to have made the best decision in implementing Mews. In addition to the platform's flexibility and visual allure, their support team sets new standards."
Featured Customers
More Products by Mews
Hotelier Rating
Hoteliers like Mews for its innovative design and seamless integration capabilities, which help streamline front-desk operations and booking processes. The system's automation features, such as online check-in and payment processing, significantly reduce manual workload, boosting operational efficiency and allowing staff to focus more on guest interactions. Additionally, Mews supports revenue growth with its dynamic pricing and rate management features while enabling cost savings through automation and integration with third-party solutions.
AI-generated from the text of customer reviews
Looking for specific info?
Great user interface and easy to use altogether, but the service side is sometimes lacking
Junior Product Manager from 50-74 room Branded Hotel in Inari (Finland)
Fantastic PMS, dynamic and very easy to use
Ventas / Márqueting from 25-49 room Boutique in Barcelona (Spain)
User-Friendly
Quality Manager from 25-49 room Boutique in Amsterdam (The Netherlands)
A system for the future
Projects from 75-99 room Boutique in Lenzerheide (Switzerland)
User friendly System and always improving (updates)
Financial administrative from 100 to 199 room Bed & Breakfast & Inn in Lisbon (Portugal)
Good PMS
Manager from 50-74 room Hostel in Malaga (Spain)
A Powerful, Adaptable, and Accessible PMS Solution for Every Property Type
Operations Success Manager from 25-49 room Branded Hotel in Porto (Portugal)
Instant impact, support team is fantastic
Revenue Manager from 50-74 room Boutique in Saint-Jacques-de-la-Lande (France)
Mews - a user friendly interface
Administration Support from 50-74 room Branded Hotel in Sherbrooke (Canada)
Great PMS Platform with OUTSTANDING customer service
Head of Lettings from 10 to 24 room Boutique in Bristol (United Kingdom)
Expert Q&A and Partner Recommendations
Submit RecommendationIndustry experts recommend Mews for its innovative, cloud-based property management system that simplifies and automates hotel operations. Key features include a user-friendly interface, extensive marketplace for integrations, and an open API facilitating custom and third-party software connections. Critical praise highlights Mews' ability to optimize both front and back-office tasks, enhance guest satisfaction, and increase operational efficiency. However, a few noted challenges include scalability issues for larger properties, occasional setup complexity, and the cost of integration for certain functionalities.
AI-generated from the text of customer reviews
What does this product or service do well?
Mews redefines hotel operations with their cutting-edge cloud-based PMS. They make complex tasks like front desk management and payments effortless, giving hoteliers more time for guests. In addition, their marketplace offering is unmatched in the industry.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Their commitment to innovation and open integrations is unparalleled. Mews fosters a forward-thinking ecosystem that empowers hotels to operate seamlessly and embrace new technologies. The sheer number of dedicated people working in Mews' R&D team puts them at the top of PMSes.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Embrace their API-first philosophy. With Mews, you can easily connect your tech stack, making it a future-proof investment that evolves with your property’s needs. Their open approach means you can customize the system to fit your unique vision.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Mews
1 day ago
Mews named a Major Player in the IDC MarketScape Hospitality Point-of-Sale 2024 Vendor Assessment
Mews
2 weeks ago
Mews Acquires Clarity to Expand Operations in APAC and the UK
Mews
1 month ago
Hotel Simmerlwirt Chooses Mews To Usher In Digital Transformation For Its New Apartment Brand
Mews
1 month ago
Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one
Mews
1 month ago
Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews
Mews
1 month ago
Meiser Hotels uses Mews to power and innovate their 6th-generation business
Mews
1 month ago
More Than 1,650 Properties Now Use Mews Spaces To Diversify Revenue
Mews
1 month ago
The annex redefines boutique hotel stays with Mews
Mews
1 month ago
Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews
Mews
2 months ago
Mews Acquires Atomize Unlocking Huge Revenue Opportunities for Hoteliers
Mews
2 months ago
Ternelia Les Grands Massifs Save Time with Mews On Almost 100% Of Their Tasks
Mews
2 months ago
Mews Acquires Sales and Catering Innovator, Quotelo
Mews
2 months ago
Zenitude Hôtel-Résidences chooses Mews to power its portfolio of over 40 properties
Mews
2 months ago
Meiser Hotels Partners With Mews To ‘Raise The Bar’ For Its Hotels
Mews
3 months ago
BWH Hotels Partners With Mews As It Grows Its Global Footprint
Mews
3 months ago
Paulinenhof becomes a powerhouse of modern hospitality with Mews
Mews
3 months ago
Ligula Hospitality Group operates at scale with Mews Multi-Property
Mews
3 months ago
The Regent sets a new standard for tech-powered aparthotels using Mews
Mews
3 months ago
Inside Fettehenne Hotels’ journey to operational excellence with Mews
Mews
3 months ago
Mews helps Capsule Hotel Switzerland make a big impact with small spaces
Mews
3 months ago
LyLo perfects guest experiences and drives innovation with Mews
Mews
3 months ago
From friction to flow: Hey Lou leaps into the future with Mews
Mews
3 months ago
Haka House opens an exciting new chapter of tech-driven hospitality with Mews
Mews
3 months ago
Mews Moves Into New Paris Office To Keep Pace With Rapid Growth Across France
Mews
3 months ago
Mews Announces SaaS IPO Icon, Steve Cakebread, To Join Its Board
Mews
3 months ago
Mews Introduces All-In-One EPOS And Payments Terminal To Streamline F&B And Hotel Operations
Mews
3 months ago
Bush Hotel serves up a treat for guests with Mews POS and PMS
Mews
3 months ago
Hotel Lancaster achieves an impressive digital makeover with Mews
Mews
3 months ago
Mews Surpasses 1,000 Customers in France
Mews
3 months ago
Mews Raises $100 Million In New Financing From Vista Credit Partners
Mews
3 months ago
Quality Lodgings Strengthens Mews Partnership With Multi-Property Booking Engine
Mews
4 months ago
Marston’s Chooses Mews To Manage Their Portfolio Of 90+ Hotels And Inns
Mews
4 months ago
Lark Hotels Partners With Mews To Grow Its Portfolio Of 50+ Properties
Mews
4 months ago
Digitalization Drives A Surge In Productivity In The Hospitality Sector
Mews
4 months ago
Over 15,000 Hotel Staff Have Now Upskilled With Mews University
Mews
5 months ago
Integration of Mews and Duetto reaches over 600 hotels
Mews
5 months ago
Mews Welcomes Fintech Leader Michael Coscetta as President
Mews
6 months ago
Staypineapple Chooses Mews To Surprise And Delight Guests Across The US
Mews
6 months ago
Mews Sponsors Hotelschool The Hague’s Sustainable Hospitality Challenge for Greener Travel
Mews
7 months ago
Mews Adds Point-Of-Sale To Its Embedded Payments Experience, Bringing Time Savings To Staff And Guests
Mews
7 months ago
Ringhotels Expands Its PMS Selection With Mews To Optimize Guest Experience
Mews
7 months ago
Strawberry Completes Rollout Of Mews Across Portfolio Of 230 Hotels
Mews
8 months ago
Mews Acquires HS3 Hotelsoftware to Bolster German Expansion
Mews
8 months ago
Mews Fuels Growth Across The Hospitality Sector As It Provides Hoteliers With Access To Funding
Mews
8 months ago
Weekender Chooses Mews to Help Fuel Their Rapid US Growth
Mews
8 months ago
Hotel Atlántico Vigo Celebrates A Successful One-Year Anniversary With Mews
Mews
9 months ago
Emeraude Hotels Partner With Mews To Offer Guest-Centric Hospitality Driven By Innovation
Mews
9 months ago
Mews Stacks Transforms The Way Hoteliers Build Tech Ecosystems
Mews
9 months ago
Mews Unfold 2024 Is Ready To Set The Agenda For Hospitality’s Future
Mews
9 months ago
Remington Hospitality Chooses Mews To Power Its Independent Hotels And Resorts
Mews
10 months ago
Amek Group Will Run Its Independent Luxury Portfolio on Mews
Mews
10 months ago
Bastion Hotels Chooses Mews To Take Their 30+ Hotels To The Cloud
Mews
10 months ago
CampusX And Mews Partner Up To Revolutionize Hybrid Hospitality In Italy
Mews
10 months ago
Mews And Amadeus Extend Partnership To Expand The Hospitality Technology Ecosystem
Mews
10 months ago
Mews Raises $110m to Accelerate Cloud Technology in Hospitality
Mews
11 months ago
The Chocolate on the Pillow Group selects Mews for four leading properties
Mews
11 months ago
Small Luxury Hotels Of The World™ Selects Mews As A Preferred PMS Partner
Mews
11 months ago
Mews Acquires US-based Frontdesk Anywhere
Mews
1 year ago
Hospitality Group Blue Water Chooses Mews to Power its Owned Hotels
Mews
1 year ago
Mews appoints Daniel Ahremark as its new Chief Financial Officer
Mews
1 year ago
Tusity uses Mews to power successful co-living hospitality
Mews
1 year ago
How Edgar Suites Realized Massive Gains with a Modern Tech Stack
Mews
1 year ago
Opus XVI uses modern Mews tech to boost its historical legacy and unique stays
Mews
1 year ago
Strawberry Migrates Their 100th Hotel Onto Mews Hospitality Cloud
Mews
1 year ago
Mews Surpasses 1000 Marketplace Integrations With Hospitality’s Biggest App Store
Mews
1 year ago
New Mews Kiosk Cuts Check-In Time By A Third And Generates Thousands In Extra Hotel Revenue
Mews
1 year ago
Quality Lodgings Chooses Mews as Preferred Partner for Their 100+ Hotel Collection
Mews
1 year ago
Mews Now Powers Over 5,000 Customers in Continued Market Expansion
Mews
1 year ago
Mews Welcomes Hospitality Innovator Wouter Geerts as New Director of Market Research & Intelligence
Mews
1 year ago
The Gotham Hotel Switches to Mews to Unlock More Revenue and Personalized Stays
Mews
1 year ago
How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews
Mews
1 year ago
UDS solves staffing shortages and connects custom API with Mews
Mews
1 year ago
welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews
Mews
1 year ago
Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey
Mews
1 year ago
How Edyn Transformed its Parking Space Management with Mews
Mews
1 year ago
The Laundry Rooms powers their innovative aparthotel model through Mews
Mews
1 year ago
Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews
Mews
1 year ago
The Julius Prague Maximizes Revenue Through Parking and Direct Bookings
Mews
1 year ago
Paradise Resort Gold Coast Gets Golden Results with Mews
Mews
1 year ago
Mews powers The Neighborhood Hotel to a fully digital guest journey
Mews
1 year ago
Hoteliers Generate More Than €100,000 in Ancillary Revenue by Upselling Their Parking Spaces via Mews PMS
Mews
1 year ago
Mews Named World’s Best Hotel PMS Solutions Provider in Two Categories
Mews
1 year ago
Mews Acquires Nomi to Accelerate AI Guest Experiences and Personalization
Mews
1 year ago
Hoteliers Bring In An Additional €25k Over The Summer By Upselling Their Available Space To Provide More Amenities To Guests
Mews
1 year ago
Private Selection Hotels & Tours Choose Mews as Their Preferred Partner for their Collection of Luxury Hotels
Mews
1 year ago
PoB Hotels Select Mews As A Preferred Partner For Their Collection Of Independent Hotels
Mews
1 year ago
Mews Exceeds 750 Benelux Customers, Fueling The Region’s Hospitality Modernization
Mews
1 year ago
Mews Powers Got City Center Hotels To Outstanding Results Through Smart Automation And A Custom Tech Stack
Mews
1 year ago
Alpin Family Hotel Company Sees Big Operational Gains In First Few Months With Mews
Mews
1 year ago
Mews Exceeds 600+ Customers in France, Powering the Country's Hospitality Transformation
Mews
1 year ago
Mews Expands with New Offices in the Heart of Amsterdam and Barcelona
Mews
1 year ago
Romantik Hotels Chooses Mews as PMS Partner for their Collection of 200+ Hotels
Mews
1 year ago
Mews-Run Hotels Empowered to Diversify Business Models and Generate Additional Revenue Streams
Mews
1 year ago
Stay Hospitality Select Mews to Automate Their Operations and Enhance the Overall Guest Journey
Mews
1 year ago
Place Value Moves their Property Portfolio to Mews to Unify Hotel Management
Mews
1 year ago
Balance Familie Chooses Mews to Transform Guest Experiences Across its Hotel Portfolio
Mews
1 year ago
Mews Recognized as a Booking.com Premier Connectivity Partner
Mews
1 year ago
Fortune House Hotel in Miami Chooses Mews to Power its All-Suites Hotel
Mews
1 year ago
Birch, a Budding Hotel Lifestyle Brand, Chooses Mews to Manage its Multiple Revenue Streams
Mews
1 year ago
Mews Open API Enables Hoteliers to Build and Connect 1,000 Bespoke Solutions to Transform Hotel Operations
Mews
1 year ago
Mews Announces Successful Completion of SOC 2® Type 2 Examination, Proving its Commitment to Data Security
Mews
1 year ago
Mews Wins Travel Tech Titans Award for 2023
Mews
1 year ago
Mews Becomes a Preferred PMS Partner for Europe’s Famous Hostels
Mews
1 year ago
Mews Surpasses 500 DACH Customers, Fueling the Region’s Fast Growth
Mews
1 year ago
Matt Welle Named Leading Entrepreneur in Tech for 2023
Mews
1 year ago
Mews Partners with Saira Hospitality to Launch Five New Hospitality Schools and Develop an Innovative Online Training Solution
Mews
1 year ago
Mews Acquires Canadian-based Hotello to Expand North America Operations
Mews
1 year ago
Mews POS Reaches 1,000 Subscriptions to Transform Hotel F&B Operations
Mews
1 year ago
WeidumerHout Switches to Mews to Pursue Operational Excellence
Mews
1 year ago
Bob W Chooses Mews to Fuel its Ambitious European Expansion Plans
Mews
1 year ago
Mews Welcomes Natasha Osborne Geurts as its New Chief of Staff
Mews
1 year ago
Hospitality Innovator Tom Ito Joins Mews Unfold as Keynote Speaker
Mews
1 year ago
Mews named in the FT1000 fastest growing companies in Europe
Mews
1 year ago
Mews Unfold 2023 set to inspire hoteliers about The New Standard in Hospitality
Mews
1 year ago
Mews Releases its Bi-Annual Hospitality Data Dive
Mews
1 year ago
Mews Welcomes Naomi Trickey to the Leadership Team as New Chief People Officer
Mews
2 years ago
Mews Unfold 2023 Set to Inspire Hoteliers About The New Standard in Hospitality
Mews
2 years ago
Mews Builds New Hotels for Trees Integration to Make it Easier for Guests and Hotels to Go Green
Mews
2 years ago
Mews Closes $185 Million in Fundraising to Transform the Hospitality Industry for Brands and Their Guests
Mews
2 years ago
How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies
Mews
2 years ago
Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon
Mews
2 years ago
Mews PMS and POS power true hospitality for Mercure Roeslare
Mews
2 years ago
How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace
Mews
2 years ago
How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews
Mews
2 years ago
How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews
Mews
2 years ago
Cresta Palace embraces connectivity for full-service stays
Mews
2 years ago
Episode Tbilisi embodies the modern, tech-enabled hotel
Mews
2 years ago
Mews Named a Major Player in the 2022 IDC MarketScape Hospitality PMS Vendor Assessment
Mews
2 years ago
Mews Welcomes Paul Mooney to Leadership Team as New Chief Customer Officer
Mews
2 years ago
Mews named World’s Best Independent Hotel PMS Solution Provider
Mews
2 years ago
Relais & Châteaux Choose Mews as an Official PMS Partner for Their 500+ Hotels and Restaurants
Mews
2 years ago
Faern, A New Lifestyle Resort Brand, Powers Up with Mews
Mews
2 years ago
The Neighborhood Hotel® Chooses Mews to Power and Streamline Their Operations
Mews
2 years ago
Mews Launches Mews Ventures to Accelerate Growth and Transform Hospitality Industry
Mews
2 years ago
Stayland Partners with Mews to Power its Innovative, Multi-Brand Operation
Mews
2 years ago
Criterion Hospitality Group Choose Mews to Fuel Fast Growth and Unforgettable Experiences
Mews
2 years ago
Mews Announces Mews for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace
Mews
2 years ago
Revisn and Mews Work Together to Bring Tech-Driven Hospitality to US Guests
Mews
2 years ago
The Best Ways to Reimagine Your Hotel Spaces
Mews
2 years ago
BlackBrick Chooses Mews to Roll Out its Urban Resort Network
Mews
2 years ago
The Pichet Group Choose Mews to Power their All Suites Appart Hotel Brand
Mews
2 years ago
Mews Acquires POS Innovator Bizzon for Seamless Guest Payments in Hospitality
Mews
2 years ago
How to Navigate Payments in Hospitality
Mews
2 years ago
Mews Enters Agreement to Acquire Property Management System Cenium to Rapidly Strengthen Position in Northern Europe
Mews
3 years ago
Mews Announces Ambitious Hiring Targets to Accelerate Product Innovation for Enterprise Hospitality Brands
Mews
3 years ago
Mews Announces 100% Growth of Cloud Subscriptions Since the Pandemic
Mews
3 years ago
Mews Acquires Hotel Perfect to Expand UK Operations
Mews
3 years ago
Harry's Home Choose Mews to Digitalize Operations and Provide Flexible Guest Experiences
Mews
3 years ago
The New Era of Hospitality Metrics for a General Manager
Mews
3 years ago
Wythe Hotel Select Mews to Deliver Unrivalled Guest Experiences Through Technology
Mews
4 years ago
Mews to Acquire Base7booking to Accelerate European Growth
Find Great Pairing Apps
No matching results
No matching results
Company | Functionality | |
---|---|---|
SiteMinder
92% recommended by 2314 hotels |
Rate Shopping
+9 more |
|
Canary Technologies
96% recommended by 1770 hotels |
Cyber Security & Fraud Prevention
+4 more |
|
Actabl
93% recommended by 1568 hotels |
Hotel Maintenance Software
+8 more |
|
Lighthouse
95% recommended by 1370 hotels |
Rate Shopping
+3 more |
|
Asksuite
98% recommended by 680 hotels |
Hotel Chatbots
|
|
hotelkit
94% recommended by 615 hotels |
Staff Collaboration Tools
+3 more |
|
Oracle Hospitality
92% recommended by 586 hotels |
Hotel Restaurant POS Systems
|
|
RateGain
94% recommended by 583 hotels |
Hotel Rate Parity
+8 more |
|
Duetto
94% recommended by 576 hotels |
Meetings & Events Intelligence
+3 more |
|
M3
89% recommended by 564 hotels |
Hotel Accounting Software
+2 more |
Mews has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Your guide was sent!
Your guide was successfully sent to .