Mews PMS

4.5 (568 REVIEWS)

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HT Score  
99 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Bryan, Olga, Carolin + 78 more experts recommend Mews

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2024 Winner Hotel Software

Hoteliers voted Mews as the #1 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The complete cloud hospitality platform

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Ratings Summary

4.5
Very Good
Ease of Use
4.7/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.3/5

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Achievements

Trending Product

This vendor's trending score is rising, Mews PMS is the #2 most trending product in the Property Management Systems category (out of 316) and the #29 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Mews has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Mews as the #1 Property Management Systems provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
99 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Mews PMS
Founded in 2012 | Headquarters in Amsterdam (Netherlands) | 500 employees
From booking to check-out and everything in between, Mews Hospitality Cloud offers innovative solutions and advanced technology in one integrated platform so you can meet and exceed the needs of today’s guests and staff.

View website

Capabilities

Reservation solutions that boost efficiency

Maximize profit with flexible rate management

Empower your staff to focus on guests

Monetize more spaces and watch your profit grow

Stay informed with detailed data and insights

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

Self-serve Kiosk

Contactless Check-in
Give guests the fast, frictionless experience they want from the moment they step foot in your door. Mews Kiosk redefines a convenient self-check-in – and out – experience. And while guests get the experience they want, you get the revenue lift you need.

INCLUDED

Hotel booking engine

Booking Engine
Give guests an easy way to book with you and watch your direct bookings – and your profit – go up. Mews Booking Engine lets guests find, book, and personalize their stay quickly and securely.

INCLUDED

Guest Portal

Hotel Guest Apps
Today’s digital generation wants to be able to self-serve. Give them the quick, contactless solutions they’ve come to expect with digital concierge software from Mews.

INCLUDED

Payments Terminals

Payments Processing Software
One small machine. Lots of big benefits. Simplify and secure payments with payment terminals that integrate directly with your Mews PMS and POS.

INCLUDED

Multi-property management

Property Management Systems
Scale, secure and streamline the way you manage your portfolio with Mews’ suite of solutions for chains and groups. Centralize tasks, eliminate repetition, remove the risk of errors and discover maximum efficiency and time.

PREMIUM ADD-ON

Housekeeping

Housekeeping Software
Put an end to slow, manual room status updates with simple, mobile, streamlined housekeeping software, fully integrated with your PMS.

INCLUDED

Digital Key

Hotel Keyless Entry Systems
Digital Key allows guests to go to their room without stopping to talk to staff – saving time for everyone. Our contactless check-in technology means no waiting in line, no plastic keycards, and no delays.

PREMIUM ADD-ON

Pricing

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Mews Average Mews

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21

Success Stories

17

References

6

Featured Customers

Success Stories

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Tusity uses Mews to power successful co-living hospitality

Las Palmas de Gran Canaria (Spain)

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How Edgar Suites Realized Massive Gains with a Modern Tech Stack

Paris (France)

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Opus XVI uses modern Mews tech to boost its historical legacy and unique stays

Bergen (Norway)

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How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

Amsterdam (The Netherlands)

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UDS solves staffing shortages and connects custom API with Mews

Kanazawa (Japan)

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welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

Kloten (Switzerland)

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Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

Aarschot (Belgium)

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How Edyn Transformed its Parking Space Management with Mews

Saint Helier (Jersey)

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The Laundry Rooms powers their innovative aparthotel model through Mews

Waterloo (Canada)

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Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews

(Sweden)

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The Julius Prague Maximizes Revenue Through Parking and Direct Bookings

(Czech Republic)

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Paradise Resort Gold Coast Gets Golden Results with Mews

Surfers Paradise (Australia)

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Mews powers The Neighborhood Hotel to a fully digital guest journey

New Buffalo Township (United States of America)

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How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

(United Kingdom)

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Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

(United Kingdom)

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Mews PMS and POS power true hospitality for Mercure Roeslare

Roeselare (Belgium)

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How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

Vysoké Tatry (Slovakia)

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How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

Bordeaux (France)

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How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

Paris (France)

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Cresta Palace embraces connectivity for full-service stays

San Maurizio (Switzerland)

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Episode Tbilisi embodies the modern, tech-enabled hotel

T'bilisi (Georgia)

Popularity by Segment

Size

22 | X-Small (1-9 room)

86 | Small (10-24 room)

218 | Medium (25-74 room)

148 | Large (75-199 room)

70 | X-Large (200+ room)

Country

82 | France

71 | Netherlands

57 | United Kingdom

54 | Spain

29 | United States of America

28 | Germany

26 | Switzerland

24 | Belgium

22 | Czech Republic

15 | Australia

14 | Portugal

14 | Italy

13 | Austria

8 | Sweden

8 | Finland

8 | Japan

7 | Norway

7 | Denmark

7 | Canada

5 | New Zealand

5 | Hungary

5 | South Africa

4 | Georgia

4 | Peru

4 | Colombia

4 | Morocco

3 | Slovakia

3 | Malta

3 | Philippines

2 | Iceland

2 | Costa Rica

2 | Mexico

2 | Aruba

2 | Ireland

1 | Ecuador

1 | Puerto Rico

1 | Singapore

1 | Russian Federation

1 | Mauritius

1 | Greece

1 | Poland

1 | Saint Kitts and Nevis

1 | Estonia

1 | Indonesia

Type

192 | Boutiques

150 | City Center Hotels

116 | Hostels

95 | Luxury Hotels

79 | Limited Service & Budget Hotels

72 | Branded Hotels

71 | Bed & Breakfast & Inns

61 | Extended Stay & Serviced Apartments

39 | Airport/Conference Hotels

33 | Vacation Rentals & Villas

31 | Resorts

12 | RV Parks & Campgrounds

8 | Motels

2 | Casinos

Region

454 | Europe

38 | North America

20 | Oceania

13 | Asia Pacific

11 | South America

10 | Africa

4 | Middle East

4 | Central America

Category

568 | Property Management Systems

25 | Hotel Restaurant POS Systems

More Products by Mews

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Hotelier Rating

Excellent
453
Very Good
81
Average
18
Poor
6
Terrible
22

Property Size

  • X-Small (22)
  • Small (86)
  • Medium (218)
  • Large (148)
  • X-Large (70)

Country

  • France
    France
    (82)
  • Netherlands
    Netherlands
    (71)
  • United Kingdom
    United Kingdom
    (57)
  • Spain
    Spain
    (54)
  • United States of America
    United States of America
    (29)
  • Germany
    Germany
    (28)
  • Switzerland
    Switzerland
    (26)
  • Belgium
    Belgium
    (24)
  • Czech Republic
    Czech Republic
    (22)
  • Australia
    Australia
    (15)
  • Portugal
    Portugal
    (14)
  • Italy
    Italy
    (14)
  • Austria
    Austria
    (13)
  • Sweden
    Sweden
    (8)
  • Finland
    Finland
    (8)
  • Japan
    Japan
    (8)
  • Norway
    Norway
    (7)
  • Denmark
    Denmark
    (7)
  • Canada
    Canada
    (7)
  • New Zealand
    New Zealand
    (5)
  • Hungary
    Hungary
    (5)
  • South Africa
    South Africa
    (5)
  • Georgia
    Georgia
    (4)
  • Peru
    Peru
    (4)
  • Colombia
    Colombia
    (4)
  • Morocco
    Morocco
    (4)
  • Slovakia
    Slovakia
    (3)
  • Malta
    Malta
    (3)
  • Philippines
    Philippines
    (3)
  • Iceland
    Iceland
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Mexico
    Mexico
    (2)
  • Aruba
    Aruba
    (2)
  • Ireland
    Ireland
    (2)
  • Ecuador
    Ecuador
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Singapore
    Singapore
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Mauritius
    Mauritius
    (1)
  • Greece
    Greece
    (1)
  • Poland
    Poland
    (1)
  • Saint Kitts and Nevis
    Saint Kitts and Nevis
    (1)
  • Estonia
    Estonia
    (1)
  • Indonesia
    Indonesia
    (1)

Region

  • North America
    North America
    (38)
  • Europe
    Europe
    (454)
  • Asia Pacific
    Asia Pacific
    (13)
  • Oceania
    Oceania
    (20)
  • Middle East
    Middle East
    (4)
  • South America
    South America
    (11)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (10)

Hoteliers say

NEW AI Review summary

Hoteliers like how MEWS enhances operational efficiency through intuitive design, automation, and seamless integrations. Key benefits include automated end-of-day reconciliations, high-converting booking engine, mobile app for operations, and a vast marketplace for third-party integrations. Issues cited include support responsiveness, billing complexities, and challenges with customization. MEWS' constant innovation, cloud-first approach, and robust API can notably improve guest experience and streamline business processes.

AI-generated from the text of customer reviews

Support & Responsiveness
User Interface and Design
Integrations
Customization
Constant Innovation
Billing and Accounting
Onboarding and Training
Automation
Booking Engine
Mobile App & Accessibility
9

Great system

from 100 to 199 room Hostel in Melbourne (Australia)

Verified
15 days ago
It's easy to use. The point-and-click function definitely trumps the old-school way of inputting data via codes, and makes it much easier to train new staff on. It's also fairly intuitive.
Country Australia
Large Hotel
10

Easy to use.

from 100 to 199 room Boutique in Billund (Denmark)

Verified
16 days ago
I like that the system is user friendly and very intuitive. I like the idea of customer profiles and how the rebate is made.
Country Denmark
Large Hotel
9

MEWS is the best

from 10 to 24 room Hostel in Tilburg (The Netherlands)

Verified
19 days ago
MEWS is always working and easy the understand. Good help from the helpdesk team so in general we are always happy.
Country The Netherlands
Small Hotel
10

Mews is the monochrome powerhouse driving the best hotels and serviced apartments in the world.

from 500+ room Extended Stay & Serviced Apartment in Amsterdam (Netherlands)

Verified
21 days ago
The UX, the API and the calendar view.
Country Netherlands
X-Large Hotel
9

Great Hotel Management System

Owner from 10 to 24 room Extended Stay & Serviced Apartment in North Bondi (Australia)

Verified
21 days ago
Mews is a well supported and highly integrated solution to our short-stay residential requirements. Great user interface and well structured from a software engineering perspective.
Country Australia
Owner
Small Hotel
10

Easy to use, and easy to learn for new staff

Front Office Manager from 100 to 199 room City Center Hotel in Hamar (Norway)

Verified
1 months ago
*Love the guest profiles - that you have all the guest reservations, invoices and payments in one place. *The payment link function
Country Norway
Front Office Manager
Large Hotel
10

Mews is The best PMS System, So easy to work with.

Support expert from 500+ room Branded Hotel in Amsterdam (Netherlands)

Verified
1 months ago
I like the Flow through the whole PMS, The design is nice, and I find it easy to manage and find what I need.
Country Netherlands
Support expert
X-Large Hotel
10

Really enjoy using Mews!

Front Desk from 200 to 499 room Limited Service & Budget Hotel in (Norway)

Verified
1 months ago
Before Mews we used system from 1998, so updating it was the best decision in Strawberry! It much easier to use, I love the design and that is fast and easy to learn.
Country Norway
Front Desk
X-Large Hotel
0

RUN BEFORE ITS LATE !!! ITS TRAP !!! ABSOLUTE HORROR !!! SAVE YOURSELF AND RUN !!!

Revenue Manager from 25-49 room Boutique in Prague (Czech Republic)

Verified
1 months ago
SYSTEM CREATE MORE ROOMS THAN WE HAVE AND SELL THEM - REPORTED IN DECEMBER - STILL NO SOLUTION - DO NOT FALL FOR THE POSH SHELL. EVEN AFTER 10 YEARS 1+1 IS NOT 2. SYSTEM OVERBOOKED US 3 TIMES - NOT SOLVED IN 6 MONTHS!!! THEY DO NOT CARE. NO RELIABILITY, NO RESPONSIBILITY, NO CARE, NO CUSTOMER SUPPORT. I SPENT 4 HOURS A DAY FIXING MEWS BUGS!...
Country Czech Republic
Revenue Manager
Medium Hotel
Katya from Mews replied
Dear Customer, We are truly sorry to hear about the issues you’ve encountered with our product, the chatbot quality, and the lack of support. Your experience is very important to us, and we appreciate you taking the time to share your feedback. We recently made some updates to our chatbot to address the concerns you shared. These improvements expedite the case creation process and enhance the overall user experience. To further assist you, we are excited about our upcoming workshop in July, where our Product, Customer Success Manager, and Support teams will work closely with you. During this session, we will ensure your system is configured to best fit your needs and provide you with continued support from our most experienced agents. We are committed to improving the experience for all our customers and truly appreciate your feedback. We look forward to turning your experience around and continuing to support you. Thank you for your patience and understanding.
9

Simplicity, efficiency and connectivity

Sales Director from 100 to 199 room City Center Hotel in Barcelona (Spain)

Verified
1 months ago
Is very easy to use, you can easy access to the information with 2-3 clics. With it's open API facilitates the integrations with other systems. Data collection is very complete.
Country Spain
Sales Director
Large Hotel
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