Mews PMS
4.5 (495 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Roger, Malika, Polina + 68 more experts recommend Mews
Read RecommendationsMews PMS
Ranked 1 (out of 284) in Property Management Systems
2023 Finalist
HotelTechAwards
Hoteliers voted Mews as the #2 Property Management Systems provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe complete cloud hospitality platform
91% recommended by 421 hotels
Accor, Generator, Life House & 418 others
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.2/5
ROI
4.3/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Mews PMS is the #1 most trending product in the Property Management Systems category (out of 284) and the #4 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreMews has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Mews as the #2 Property Management Systems provider in the 2023 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About Mews PMS
Founded in 2012 | Headquarters in Amsterdam (Netherlands) | 500 employees
From booking to check-out and everything in between, Mews Hospitality Cloud offers innovative solutions and advanced technology in one integrated platform so you can meet and exceed the needs of today’s guests and staff.
Capabilities
Reservation solutions that boost efficiency
Reservation solutions that boost efficiency
Simpler for staff and seamless for guests - Mews replaces legacy manual, time-consuming processes with at-a-glance dashboards that let staff work more efficiently and automation that optimizes room assignments in one click.
Maximize profit with flexible rate management
Maximize profit with flexible rate management
Set your rates. Set your rules. Set your products, segments, and more. Then, optimize as often – or as little – as you need so you can increase profit and occupancy. Mews enables you to easily adjust and optimize rates for one property or an entire portfolio.
Empower your staff to focus on guests
Empower your staff to focus on guests
Give guests the experience they want. Digital solutions take the friction out of every touchpoint from booking to upsells and check-in to check-out. Mews lets you give guests more options, so they spend less time waiting in line and more time enjoying your property.
Monetize more spaces and watch your profit grow
Monetize more spaces and watch your profit grow
You go beyond rooms and automate bookings for everything from parking spots to co-working spaces. From hourly to monthly bookings, we make it easy to increase ancillary revenue.
Stay informed with detailed data and insights
Stay informed with detailed data and insights
Data and reporting from Mews give you the insights you need to understand your business. Customize a variety of detailed reports for the information that matters to you. See where you’re doing well and where you can improve.
Make every payment fast and secure
Make every payment fast and secure
Mews Payments makes processing payments at your property fast, seamless and secure. Our integrated payment gateway automates payment tasks to save time, increase security and improve the guest experience.
800+ integrations. No connection fees.
800+ integrations. No connection fees.
Need an application? Chances are, we’ve got it. Whatever your business needs, design your own tech stack with the hospitality apps in Mews Marketplace. And with no integration fees, the opportunities for optimization are endless.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Other
4/5 features
Available Add-ons & Modules
Mews Kiosk
Contactless Check-in
Give guests the fast, frictionless experience they want from the moment they step foot in your door. Mews Kiosk redefines a convenient self-check-in – and out – experience. And while guests get the experience they want, you get the revenue lift you need.
Hotel booking engine
Booking Engine
Give guests an easy way to book with you and watch your direct bookings – and your profit – go up. Mews Booking Engine lets guests find, book, and personalize their stay quickly and securely.
Online Guest Services
Hotel Guest Apps
Today’s digital generation wants to be able to self-serve. Give them the quick, contactless solutions they’ve come to expect with digital concierge software from Mews.
Payments Terminals
Payments Processing Software
One small machine. Lots of big benefits. Simplify and secure payments with payment terminals that integrate directly with your Mews PMS and POS.
Mews Open API
Marketplaces & Integrators
Our open hospitality APIs give you the freedom to integrate with any application - bespoke or third party. It's your property. Design your perfect ecosystem with Mews Open API.
Multi-property management
Property Management Systems
Scale, secure and streamline the way you manage your portfolio with Mews’ suite of solutions for chains and groups. Centralize tasks, eliminate repetition, remove the risk of errors and discover maximum efficiency and time.
Housekeeping
Housekeeping Software
Put an end to slow, manual room status updates with simple, mobile, streamlined housekeeping software, fully integrated with your PMS.
Pricing
Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.
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Success Stories
The Maj Hotel reduces labor costs and automates the guest journey thanks to Mews
Philadelphia (United States of America)
UDS solves staffing shortages and connects custom API with Mews
Kanazawa (Japan)
welcome hotels Switzerland cuts admin and boosts RevPAR with Mews
Kloten (Switzerland)
Pluimpapaver Hotel & Glamping uses Mews to power its award-winning guest journey
Aarschot (Belgium)
ROOST Apartment Hotel spreads its wings and exceeds all key targets
Philadelphia (United States of America)
The Laundry Rooms powers their innovative aparthotel model through Mews
Waterloo (Canada)
Got City Center Hotels boosts RevPAR and direct bookings with Mews
(Sweden)
The Julius Prague maximizes revenue through parking and direct bookings
(Czech Republic)
Paradise Resort Gold Coast gets golden results with Mews
Surfers Paradise (Australia)
Mews powers The Neighborhood Hotel to a fully digital guest journey
New Buffalo Township (United States of America)
How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies
(United Kingdom)
Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon
(United Kingdom)
Mews PMS and POS power true hospitality for Mercure Roeslare
Roeselare (Belgium)
How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace
Vysoké Tatry (Slovakia)
How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews
Bordeaux (France)
How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews
Paris (France)
Cresta Palace embraces connectivity for full-service stays
San Maurizio (Switzerland)
Episode Tbilisi embodies the modern, tech-enabled hotel
T'bilisi (Georgia)
References
"“I really couldn’t believe that with a few buttons, you could get an integration. I remember the days that if wanted an integration, it would cost you about €2,000 and six days of consultancy work.”"
Coen Schelfhorst
Owner @
Guesthouse Pavi
""With Mews, accessing and using our data is very simple. Nothing is hidden from you: if you want something, you can just look for it yourself.""
Inge Decuypere
Owner @
C-Hotels Continental
""Payments – it’s truly one of the strengths of Mews. We’re always talking about marketing, about user experience and online sales marketing, but we don’t talk enough about payments. I find that their approach, which at least in my analysis, involves looking at what the main e-commerce websites such as Amazon are doing: trying to have as few clicks as possible between the moment of interest and the moment of payment – I just love it!""
Kevin Machefert
Director of Sales, Marketing and Technology @
Machefert Group
""What's great about Mews Payments is that you hardly even notice it's there. We check our reservations, our incoming reservations every day in early mornings, and let's say 95% of the incoming reservations are done, settled, charged.""
Claudia van den Berg
Managing Director @
Boutique Hotel Staats
"“Mews Payments is saving us 10 hours a week of tedious admin work”"
Liutauras Vaitkevicius
General Manager @
Good Hotel London
"“The Mews Booking Engine has made booking an easier, more simplified process. It's just a better user experience. Direct bookings have gone up over the last 12 months and part of that is probably due to the technology and the interface being better.”"
Nitesh Gandhi
Founder and CEO @
""We expect the Mews Kiosk to be a crowd buster during busy times, and especially useful for our business guests who are often stressed or in a rush. It's going to be a handy tool to help speed up the check-in process.""
David Friedmann Henning
CEO @
"“Mews gives you so many opportunities because you have access from everywhere. It gives you more independence in creating your day because you don’t have to physically be in your office.”"
Jonathan Anthamatten
General Manager, @
"“One of the things I love about Mews is they are always thinking about the future, always improving and introducing new features. Don’t be afraid of the future – move to Mews!”"
Delphine Juhel
Director of Operations @
"“Because the API is open, we’re able to build a whole custom front end that exactly fits our needs, but still runs on Mews. Mews is the glue in the middle that connects everything – it fits our open mindset where everything is a network.”"
Sander Ejlenberg
Co-Founder @
"“Don't hesitate to move to Mews. Just do it, and don't be afraid of the implementation because it's not that difficult. Mews is a very user-friendly PMS and it makes everything much easier. Not only at the front desk, but also at the back office.”"
Inge Decuypere
Owner @
"“The bottom line is you can save time and you can save money. I’ve used so many property management systems in the past and Mews is the best at making everything simple.”"
Dan Robinson
Marketing Digital and PR Lead @
""We chose Mews to further improve the contactless customer experience from booking through to check-out. Given the constant change in COVID restrictions, it has allowed us come out of lockdown on the front foot and stand out from our competitors.""
Dan Robinson
Marketing Digital and PR Lead @
"“I really like the ability to plug-in apps and the open API approach. Having that choice of the marketplace is a big thing for me – you’re not locked into products that your PMS provides, but can choose from the best in class and pick which ones fit your business.”"
Jim Cockell
Owner @
The Old Stocks Inn
"“The lovely thing is that the people employed to actually talk to guests can now talk to guests, which is what they should be doing, as opposed to just pushing buttons on a card machine.”"
Jim Cockell
Owner @
The Old Stocks Inn
"“Messaging and the user journey is more automated than it was before, which levels up our operational efficiency, leading to happier people and ultimately a better experience for the guest.”"
Joe Mangioni
Senior Technology Manager @
"Of course we've had to overcome a few barriers, but we're certain to have made the best decision in implementing Mews. In addition to the platform's flexibility and visual allure, their support team sets new standards."
André Henke Marques
Resort Manager @
Northern Lights Village Saariselkä
Featured Customers
Popularity by Segment
Size
18 | X-Small (1-9 room)
61 | Small (10-24 room)
175 | Medium (25-74 room)
119 | Large (75-199 room)
63 | X-Large (200+ room)
Country
87 | Netherlands
69 | France
54 | United Kingdom
51 | Spain
28 | Germany
23 | Belgium
22 | Switzerland
19 | Czech Republic
16 | United States of America
13 | Portugal
12 | Australia
12 | Austria
11 | Italy
8 | Finland
8 | Japan
7 | Sweden
5 | South Africa
5 | Hungary
5 | Canada
4 | Peru
4 | Morocco
4 | Denmark
3 | Norway
3 | Slovakia
3 | New Zealand
3 | Philippines
3 | Colombia
3 | Malta
2 | Aruba
2 | Georgia
2 | Iceland
2 | Costa Rica
2 | Poland
1 | Estonia
1 | Indonesia
1 | Saint Kitts and Nevis
1 | Zambia
1 | Russian Federation
1 | Mexico
1 | Mauritius
1 | Ecuador
1 | Puerto Rico
1 | Ireland
Type
153 | Boutiques
102 | Hostels
81 | City Center Hotels
80 | Luxury Hotels
43 | Extended Stay & Serviced Apartments
41 | Branded Hotels
40 | Bed & Breakfast & Inns
25 | Vacation Rentals & Villas
24 | Limited Service & Budget Hotels
22 | Resorts
11 | Airport/Conference Hotels
8 | RV Parks & Campgrounds
5 | Motels
3 | Casinos
Region
429 | Europe
22 | North America
15 | Oceania
12 | Asia Pacific
11 | Africa
10 | South America
4 | Central America
2 | Middle East
Category
495 | Property Management Systems
137 | Marketplaces & Integrators
16 | Restaurant Management Software
More Products by Mews
Hotelier Rating
10
Simple
Directeur from 25-49 room City Center Hotel in Paris (France)
Verified
1 days ago
Quick implementation and possible changes, rapid learning for any newcomer, security, readability, clear reports, ease for customers to make C/IC/O.
France
France
Directeur
Medium Hotel
10
In partnership with Mews since 2020 and very satisfied
from 100 to 199 room Extended Stay & Serviced Apartment in Marseille (France)
Verified
2 days ago
Mews is developing day by day to improve according to the expectations and needs of its users. Customer support is quite responsive, which is appreciated.
France
France
Large Hotel
10
PMS/POS system of the future
General Manager, Mercure Roeselare from 75-99 room Branded Hotel in Roeselare (Belgium)
Verified
2 days ago
The countless and wide variety of integration partners makes Mews the most future prove company to help hoteliers to step into the digital world.
Belgium
Belgium
General Manager, Mercure Roeselare
Large Hotel
10
Enhancing Excellence: A comprehensive look at Mews' impact on Maison Albar's hotel operations
CCO from 50-74 room Bed & Breakfast & Inn in Paris (France)
Verified
2 days ago
Mews has significantly transformed our hotel operations at Maison Albar, offering seamless Property Management System solutions that enhance guest experiences and improve overall efficiency. Through Mews, we've effectively addressed booking management, elevated guest communication, and optimized staff workflows, resulting in heightened cust...
France
France
CCO
Medium Hotel
10
Innovative PMS
Manager from 100 to 199 room Boutique in Firenze (Italy)
Verified
2 days ago
Mews is an innovative PMS with intuitive operation. The front office procedures are quick and allow you to save time that can be invested in customer management. It can be integrated with software for managing all departments. The management of reservations, which in our case are downloaded directly from the CRM, is also easy and quick, as...
Italy
Italy
Manager
Large Hotel
10
Super
Reception from 25-49 room City Center Hotel in Paris (France)
Verified
2 days ago
System really intuitive and easy to use. Invoicing is a bit hard at beginning to understand but really easy at the end when we are used to it
France
France
Reception
Medium Hotel
10
Much more than a Pms
Hotel Manager from 25-49 room Hostel in Torino (Italy)
Verified
2 days ago
Mews is incredibly versatile, with extensive features and with easy integrations with all the other systems we use to manage our hotel. Has an easy to use timeline to manage reservations, a robust reporting tool, a professional booking engine, and much more. It covers every aspect of hotel operations. The automation capabilities have signif...
Italy
Italy
Hotel Manager
Medium Hotel
9
PMS - dynamic, intuitive and saves time!
Sales from 25-49 room City Center Hotel in Barcelona (Spain)
Verified
2 days ago
Mews is a PMS that adapts according to your work model. It is very dynamic for receptions, revenue and sales, it is not the typical square and hermetic PMS, which does not allow you to do anything or understand it. You have all the reports you need to analyze.
Spain
Spain
Sales
Medium Hotel
9
An agile and connected PMS!
Directrice Revenue Management from 25-49 room Boutique in Paris (France)
Verified
2 days ago
Mews is an agile and efficient PMS. Its ease of handling is an essential asset for adapting to the significant turnover of reception teams. The other big strong point of this tool is the “historic” openness of their API which has allowed reliable connectivity with a multitude of complementary tools. Compared to other PMS on the market, sett...
France
France
Directrice Revenue Management
Medium Hotel
8
Good solution for mid to small sized properties
General Manager from 100 to 199 room City Center Hotel in Málaga (Spain)
Verified
2 days ago
I like the idea of having an all-in-one solution that allows staff to focus on the guest experience. There's a very well put together booking engine-payment processsing - PMS atomatization with plentyful features.
Spain
Spain
General Manager
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Mews cloud PMS is innovative and modern, easy to use and with a clear user interface. It is build to make hoteliers lives easier so they can focus on what matters that is no other than increase guest satisfaction.
Showing all answers to: "What does this product or service do well?"
Mews cloud PMS is innovative and modern, easy to use and with a clear user interface. It is build to make hoteliers lives easier so they can focus on what matters that is no other than increase guest satisfaction.
Mews really impresses with how it streamlines and automates hotel operations. From booking to check-out, every step is faster and smoother. It’s a game-changer for both hotel staff and guests, making the whole process way more efficient.
From experiencing the product first-hand as well as hearing feedback from frequent users, Mews is a really user-friendly and easy-to-use system that has elevated all of the aspects of hotel management. With its recent innovations with Multi-Property, it became even more attractive to manage the whole portfolio in the PMS and automate things like rate management. Mews consistently elevates its capabilities, simplifying operational processes for a smoother and more efficient customer journey.
From the point of view of a tech partner, their infrastructure for integration is of an extremely high standard. The data we get is of the highest quality, the setups are very quick and very painless.
We have regular conversations with so many Mews users and they always point out how Mews makes things both ridiculously easy and automated for both hotels and guests alike. It's like being part of the future and not the past. They've also got a rich and seamless marketplace that offers best in class integrations with all sorts of other systems, which opens up a world of possibilities for all sorts of innovations (top line and bottom line) but particularly in making hotel operations even smoother.
Question:
What differentiates this product or service from the competition?
Answer:
Our longstanding partnership with Mews has a common goal of helping hoteliers increase their direct business. Their open API allows for an easy integration and implementation and allows for multiple options to our common clients to connect with our solutions.
Showing all answers to: "What differentiates this product or service from the competition?"
Our longstanding partnership with Mews has a common goal of helping hoteliers increase their direct business. Their open API allows for an easy integration and implementation and allows for multiple options to our common clients to connect with our solutions.
Mews truly excels with its integrated Mews Hospitality Cloud. It's not just a PMS; it's a complete ecosystem enhancing guest experience and maximizing revenue. From digitalized guest journeys with online check-ins and self-serve kiosks to integrated payments and powerful business intelligence tools, Mews offers an all-in-one solution. It's the integration of these features that sets it apart.
Being tech-first, Mews is outstanding Cloud platform. Boasting a Marketplace with over 750 integrations and an Open API, Mews empowers properties of all types to customize their tech stack and seamlessly connect it to the platform. This innovative approach facilitates deep integrations with tools like Oaky, fostering ongoing evolution and improvement.
We have a lot of clients that use Mews and they are generally very happy with both the product and the marketplace that enables a huge number of third party apps. The number of integrations is definitely a differentiator.
They are unique in their ability to cater to different sizes of hotels and adapt to their expansion. It's like having a partner being part of their journey and not just a vendor. They are especially great for bigger hotel groups, offering a multi-property booking engine and integrated secure payments. Their open API and focus on UX is also second to none.