apaleo pms

Ranked 59 (out of 210) in Property Management Systems

Property Management Systems

Enterprise Cloud Computing, Property Management Software, Central Reservation System, and Applicatio...

Ratings Snapshot

Certificate of Excellence

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#59 Popularity index

HT SCORE

9 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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apaleo pms has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #59 out of 210 in Property Management Systems

Ease of Use

N/A

ROI

N/A

Implementation

N/A

Customer Support

N/A

apaleo GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.

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apaleo pms Overview

Top Alternative: Cloudbeds PMS

apaleo pms Overview

apaleo is the Open Hotel Management Platform. Our API-based cloud technologies help hospitality companies to manage their multiple properties, connect their desired apps, and run their daily operations in entirely new ways.

About apaleo GmbH

Founded in 2017 | Headquarters in München Germany | 17 employees

1/1

Integrates with

Rate Shopping & Market Intelligence
Housekeeping Software
Meetings & Events Intelligence

Browse integrations (85 verified)

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Apaleo modular approach makes it easy for both, hoteliers and integration partners to work with the system. Pick & choose, plug and play your very own tech stack around the PMS. One of the most innovative systems in the market, continuously developing and evolving.

by Julia Schroeder (Hotellistat) on January 04, 2022

See more answers (6)

Showing all answers to: "What does this product or service do well?"

Malika Faccini Marketing Manager @ Bowo

January 13, 2022, Malika heard from clients about the

Initially it is a PMS. But they released API connectivity in order to empower accommodation providers to choose their own tech stack. Instead of trying to copy features from other app products on the market, apaleo uses its powers to make integrations and cust...

Sonja Kriedemann Integrations @ Guestrevu

December 08, 2021, Sonja has seen a demo of the

We have great integration with Apaleo. Seamless and very easy for our mutual clients to use. The support we receive from Apaleo is always on par as well as quick response time for implementation and feedback.

Aljaz Ketis Chief Product Officer @ Flexkeeping

December 08, 2021, Aljaz occassionaly uses the

Apaleo's approach to build a community of like-minded app partners, hoteliers, developers, and industry leaders is groundbreaking in hospitality industry. Their app store expands their offer by integrating specialized apps that are best in their own field and ...

Michal Tik Genin VP Clients & Partners @ EasyWay

December 01, 2021, Michal heard from clients about the

apaleo has been our partner since the very beginning. They offer a very innovative PMS, and we always hear praises from our shared customers. Their IFrame interface makes it very easy for our dev team to work with. In addition, they have integrated us into t...

Erik Tengen Co founder @ Oaky

November 23, 2020, Erik heard from clients about the

All types of properties - from serviced apartments to hotel chains - rely on apaleo's APIs and community to create digital experiences for their guests and staff. Instantly connect the leading hospitality apps to the apaleo interface or use open APIs for unlim...

Erik Tengen Co founder @ Oaky

November 23, 2020, Erik heard from clients about the

Question:

What differentiates this product or service from the competition?

Answer:

Apaleo specializes in the core of what a PMS should be doing and how the system should be doing it, in order to make it user-friendly. All other features are outsourced to partners, that focus on that specific field/ feature. Therefore, the client is able to work with the tools that are the best fit...

by Julia Schroeder (Hotellistat) on January 04, 2022

See more answers (6)

Showing all answers to: "What differentiates this product or service from the competition?"

Malika Faccini Marketing Manager @ Bowo

January 13, 2022, Malika heard from clients about the

Their difference is the API-first approach and their customer service. This last is excellent. Support and proactivity in the search for solutions give real confidence in this company. We have heard great feedback!

Sonja Kriedemann Integrations @ Guestrevu

December 08, 2021, Sonja has seen a demo of the

Easy integration with no direct communication needed. All is done from the marketplace in one go with a customizable interface to assist clients with tools, shortcuts to help articles and much more.

Aljaz Ketis Chief Product Officer @ Flexkeeping

December 08, 2021, Aljaz occassionaly uses the

Apaleo is different to their competitors since they are building a strong backbone for hospitality solutions which can then easily integrate via an open API. Their approach is unique since they let their clients choose their dream tech stack instead of forcin...

Michal Tik Genin VP Clients & Partners @ EasyWay

December 01, 2021, Michal heard from clients about the

apaleo is API-driven, and their API is very simple and a partner to integrate with. Their app store both makes it simple for hotels to quickly integrate to any app such as our platform as well as help our joint clients cater to their guests with a seamless and...

Erik Tengen Co founder @ Oaky

November 23, 2020, Erik heard from clients about the

apaleo, different to traditional PMS solutions, was built on their API first philosophy. This creates a different type of tech, where integrations that are free, fast and scalable is at it's core and ties in perfectly with their marketplace of cloud-based apps...

Erik Tengen Co founder @ Oaky

November 23, 2020, Erik heard from clients about the

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Always think about what your property is lacking at the moment and what you might need in your tech stack. Apaleo is offering a broad variety of integrations that help you with different "problems". With Apaleo you can build your network of solutions and switch easily to different systems whenever y...

by Julia Schroeder (Hotellistat) on January 04, 2022

See more answers (6)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Malika Faccini Marketing Manager @ Bowo

January 13, 2022, Malika heard from clients about the

Look at all relevant services your hotel needs before selecting your PMS partner. The core PMS functionality is often the same, but the complete solution might differ quite a bit when you get into details.

Sonja Kriedemann Integrations @ Guestrevu

December 08, 2021, Sonja has seen a demo of the

Excellent product, easy to use and communicate well with support documentation and emails. I would recommend this product to anyone interested, whether you are a small Bed and Breakfast or a Hotel group.

Aljaz Ketis Chief Product Officer @ Flexkeeping

December 08, 2021, Aljaz occassionaly uses the

We recommend apaleo for any type of property since apaleo is an intuitive solution that will free up time for your staff to interact with your guests. From staffless hotels to apartment-hybrids, apaleo loves new ideas and can adapt to your needs.

Michal Tik Genin VP Clients & Partners @ EasyWay

December 01, 2021, Michal heard from clients about the

apaleo is a great fit for hoteliers who are looking for an innovative and simple to use PMS solution. Our common customers are praising it and therefore we feel confident to give a recommendation for all types of properties that consider choosing apaleo's PMS....

Erik Tengen Co founder @ Oaky

November 23, 2020, Erik heard from clients about the

Consider what you need from your Hotel tech stack, may it be guest-facing, housekeeping, RMS, etc etc. apaleo is a nimble solution that enable many customers to run hotels on very few employees, by virtue of automation.

Erik Tengen Co founder @ Oaky

November 23, 2020, Erik heard from clients about the

+ 4 recommend

Recommended by

Julia Schroeder Head of Sales @ Hotellistat

Malika Faccini Marketing Manager @ Bowo

Sonja Kriedemann Integrations @ Guestrevu

Aljaz Ketis Chief Product Officer @ Flexkeeping

Michal Tik Genin VP Clients & Partners @ EasyWay

Show More (2)

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Features

View all (14)

Accounting & Finance

4/5 features

Direct billing
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.