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Apaleo Open PMS
4.9 (24 REVIEWS)
Julia, Lina, Krystal + 13 more experts recommend apaleo GmbH
Read RecommendationsUnranked in Property Management Systems
Hospitality, your way.
98% recommended by 26 hotels
MK Hotels, Zetter Hotels, Tailor Made Hotels & 23 others
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of apaleo GmbH products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
apaleo GmbH Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
apaleo GmbH Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by apaleo GmbH
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Apaleo GmbH's Provided Description:
"Apaleo is the open property management platform for hotel and serviced apartment groups, empowering accommodation providers to create the ultimate digital experience for guests and staff. The API-first property management platform powers brands across more than 24 countries, disrupting the nature of hospitality software with the transition from single-vendor suites to best-of-breed technology. Customers include citizenM, Numa, Limehome, Mollie’s, easyHotel, Raus and more. For more information, visit apaleo.com."
Capabilities
Great foundation for any hospitality concept
Great foundation for any hospitality concept
Apaleo is a flexible, open, and affordable PMS built for modern hospitality brands. It supports all types of inventory including rooms, long stays, beds, meetings, and parking. Hotels can go live in under seven days and connect with 250+ apps through the Apaleo Store. With a fully open API, no setup or integration fees, and a modular structure, Apaleo empowers hoteliers to build and scale their ideal tech stack quickly, easily, and for future growth.
Well-documented APIs make it easy to build
Well-documented APIs make it easy to build
Apaleo’s API-first platform gives developers full access to PMS data and functionality, from bookings to payments and inventory. With real-time webhooks, a self-service sandbox and clear documentation, building and integrating hospitality apps is fast, flexible and fully under your control. Whether you’re customizing your own tools or creating new apps for the Apaleo Store, the well-documented APIs and self-service sandbox make it easy to bring your ideas to life.
Process and reconcile with ease and speed
Process and reconcile with ease and speed
As an add-on service Apaleo Pay is designed to streamline and secure payments across the entire guest journey. It connects all payment touchpoints such as booking engines, kiosks, terminals and payment links, and supports a wide range of payment methods. With full automation capabilities, centralized reconciliation and strict compliance standards, Apaleo Pay helps reduce manual effort and enhance the guest experience. This service is not included by default and must be activated separately.
Find the right apps for your needs
Find the right apps for your needs
The Apaleo Store lets you connect your Open PMS to hundreds of hospitality apps, from channel managers and guest apps to housekeeping, CRM, and revenue management tools. Tailor your tech stack to fit your needs by choosing from a wide range of ready-made integrations or building your own. Whether you're streamlining operations or adding new guest-facing features, the Apaleo Store makes it easy to extend your PMS with the tools you already love.
Elevate guest experiences through AI Agents
Elevate guest experiences through AI Agents
Apaleo’s Agent Hub is your gateway to discovering and implementing AI-powered agents built for hospitality. These digital assistants help automate operations, enhance guest interactions, and scale your business efficiently. From managing sales campaigns and replying to guest emails to onboarding new properties, agents work directly with your Apaleo setup to simplify daily tasks. Join the developer network to build your own agents, connect with industry innovators and co-create the next generation of hospitality solutions.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Spa
Available Add-ons & Modules
Apaleo Pay
Payments Processing SoftwareApaleo PMS
Hotel Management SoftwareApaleo Store
Property Management SystemsAgent Hub
Property Management SystemsRecommended by
Achievements
This vendor's trending score is rising, Apaleo Open PMS is the #10 most trending product in the Property Management Systems category (out of 323) and the #360 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreapaleo GmbH’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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Apaleo GmbH Case Studies
easyHotel adopts new open hospitality platform Apaleo to help fuel future growth
L'Hospitalet de Llobregat (Spain)
KONCEPT HOTELS automates over 95% of check-ins and 50% of check-outs
Cologne (Germany)
Apaleo sets 'record' with the rollout of 7,500 citizenM rooms in 8 weeks
Rotterdam (Netherlands)
mk | hotels cuts human-assisted calls by 50% and saves 70 hours with AI
Passau (Germany)
References
"Our digital landscape was coming to the end of its lifecycle and it was crucial for us to select a partner, which truly allows us to innovate at scale by automating processes and offering a modern guest experience. Apaleo’s native multi-property platform was another determining factor in our choice, enabling a high-speed migration and rollout across the group."
"Apaleo is a construction kit that we use to complement our own technology. It allows us to operate the way we operate, and without it, we could not grow at this pace. In a typical stay, traditional hotels might have up to ten manual interactions with every reservation. It's the trivial things that hurt the bottom line. Guests ask for an invoice, the check-in and check-out times, an upgrade, or an extension of the stay. This may not necessarily be inconvenient for the guests as they are used to it, but for the hotel, these interactions are very labor-intensive, time-consuming, and ultimately costly."
"We worked with all of the different types of PMSs in the past, so by now we know what works best. To kickstart operations and grow the existing brand, we knew we wanted to move away from the traditional providers like Protel and OPERA because these legacy systems take months when undergoing migrations. Setting up our technology stack with apaleo was quick and seamless."
Featured Customers
Hotelier Rating
Looking for specific info?
Completely customizable and easy to use
GM from 100 to 199 room Bed & Breakfast & Inn in Berlin (Germany)
PMS review
Front Office Manager from 50-74 room City Center Hotel in Uster (Switzerland)
The heart of our tech stack
Head of Operations from 100 to 199 room Extended Stay & Serviced Apartment in Freiburg im Breisgau (Germany)
PMS on a new level
CEO from 100 to 199 room Bed & Breakfast & Inn in Berlin (Germany)
The Apaleo-platform boosts our daily business.
CEO from 75-99 room City Center Hotel in Meppen (Germany)
Feedback and Reporting Feature Requests
Manager for systems & integration - Revenue Department from 75-99 room Boutique in Dresden (Germany)
A lean PMS with which everything is possible.
CEO & Founder from 200 to 499 room Branded Hotel in
Apaleo: The most flexible PMS on the market – open, reliable, future-proof
IT-Administrator from 25-49 room Boutique in Graz (Austria)
Apaleo sets 'record' with the rollout of 7,500 citizenM rooms in 8 weeks
CIO of citizenM from 100 to 199 room Boutique in Rotterdam (Netherlands)
Flexible PMS with API power
Sales & Revenue Manager from 50-74 room Boutique in Gemund (Germany)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
What Apaleo does really well? It keeps things lean. No fluff, no bloated legacy nonsense. Just a clean, open platform that makes it easy for hoteliers to build the tech stack of their dreams. With plug-and-play flexibility, real-time connectivity and an API-first mindset, Apaleo gives you full control to create exactly what fits your operations—nothing more, nothing less. It’s made for teams who want freedom to move fast and stay efficient.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Radical openness. While most PMS providers still operate as closed ecosystems or charge a fortune for integrations, Apaleo is API-first and truly open. Every function is accessible via API, and every integration—whether it’s a guest messaging tool, a payment gateway or a revenue system—can be added without begging your PMS vendor or waiting months. That means tech-savvy hotel teams can move fast, automate like pros, and scale without friction. It’s not just a PMS, it’s an infrastructure play—built for modularity, not monoliths. In a nutshell: Apaleo is not trying to do it all. It’s making sure you can do it your way.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Come with a clear vision of your ideal tech stack! This platform shines when you know what you want: the CRM you love, the RMS that works best for your segment, the guest journey tool that fits your brand. Apaleo won’t box you in. It gives you the freedom to plug in best-of-breed tools and automate workflows that make sense for your operation. So don’t treat it like a traditional PMS. Treat it like the tech foundation of your hotel’s future.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
apaleo GmbH
2 months ago
easyHotel adopts new open hospitality platform Apaleo to help fuel future growth
apaleo GmbH
2 months ago
KONCEPT HOTELS automates over 95% of check-ins and 50% of check-outs
apaleo GmbH
2 months ago
Apaleo sets 'record' with the rollout of 7,500 citizenM rooms in 8 weeks
apaleo GmbH
3 months ago
mk | hotels cuts human-assisted calls by 50% and saves 70 hours with AI
apaleo GmbH
6 months ago
Apaleo Unveils Agent Hub, the First AI Agent Marketplace for the Hospitality Sector
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apaleo GmbH has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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