Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Looking for specific info?

The Apaleo-platform boosts our daily business.

CEO from 75-99 room City Center Hotel in Meppen (Germany)

Verified

10 days ago

Apaleo pay: possibility to charge (virtual) credit cards directlywithin the PMS. App-Store: possibility to create your indivdual, perfect tech stack.

Germany

CEO

Large Hotel

Share review

Feedback and Reporting Feature Requests

Manager for systems & integration - Revenue Department from 75-99 room Boutique in Dresden (Germany)

21 days ago

Apaleo has introduced some great new features in recent months — some of which we’ve been waiting for since 2021 😉 Group status tracking Housekeeping room status visibility Market segments on rate level Group folio management Company profiles including phone number and billing email address

Manager for systems & integration - Revenue Department

A lean PMS with which everything is possible.

CEO & Founder from 200 to 499 room Branded Hotel in

1 months ago

Apaleo is straightforward, intuitive, and can be set up by yourself within two hours. Anyone with IT knowledge can easily connect anything to Apaleo. This is made possible by the API-first approach. Apaleo is completely open and allows any interface, provided the other party cooperates. For us, Apaleo is the most future-proof PMS on the mar...

CEO & Founder

X-Large Hotel

Apaleo: The most flexible PMS on the market – open, reliable, future-proof

IT-Administrator from 25-49 room Boutique in Graz (Austria)

Products Reviewed

Property Management Systems

What do you like most?

What really sets Apaleo apart is its open API, which allows you to build your own systems and maintain full control over your data at all times. It’s by far the most flexible system we’ve worked with – you're not stuck with rigid workflows, but instead can shape the platform to match your exact operational needs. We’ve successfully integrated several in-house processes and custom tools without any major hurdles. The platform is impressively stable – we haven’t experienced any noteworthy outages or system slowdowns in daily operations. This kind of reliability builds trust and ensures a smooth guest experience. The interface is clean, intuitive, and self-explanatory. New team members usually find their way around within minutes, even without formal training. That saves time and improves efficiency from day one. The entire system feels modern and well thought out – working with it is genuinely enjoyable compared to other PMS solutions that can feel clunky or outdated. Plus, the Apaleo community and documentation are helpful and active, which makes it even easier to get the most out of the system. For tech-savvy teams or anyone working with integrations, it’s an absolute dream.

What do you dislike or think could be improved?

Having native functionality for offer creation and sending invoices via email would be a welcome addition, even though both are already technically possible through the API or existing marketplace apps. For smaller properties or teams without in-house developers, having these features built in would simplify things considerably and reduce setup time. A proprietary Internet Booking Engine (IBE) from Apaleo would also be useful. It’s not a dealbreaker, as there are many great third-party options available, but having an official solution would appeal to hotels looking for an all-in-one package with unified branding and experience. It would also remove a layer of dependency on external vendors. That said, these are high-level nitpicks. Anyone willing to invest a bit of time in setup will be rewarded with one of the most modern, open, and adaptable PMS platforms available today. The sheer scope of what Apaleo makes possible goes beyond the limits of any review – the level of customization and integration you can achieve is truly impressive and gives you complete freedom to design a system that works exactly the way you need it to. For properties that want to stay agile and competitive in a fast-changing hospitality tech landscape, Apaleo is a platform that grows with you.

Austria

IT-Administrator

Mid-Sized Hotel

Apaleo sets 'record' with the rollout of 7,500 citizenM rooms in 8 weeks

CIO of citizenM from 100 to 199 room Boutique in Rotterdam (Netherlands)

2 months ago

The migration was a hugely ambitious project, requiring very detailed planning for many hotels across the globe. Compared to any other PMS of similar size and scope, it was the quickest implementation ever witnessed in our industry. Our congratulations go to our fantastic citizenM team and to everyone at Apaleo, who have proven to be such v...

Netherlands

CIO of citizenM

Flexible PMS with API power

Sales & Revenue Manager from 50-74 room Boutique in Gemund (Germany)

When we first started with Apaleo, it felt a bit too minimal. But very quickly we realized: that’s actually the strength. Instead of being forced into predefined workflows, we were able to build the processes exactly the way we need them – using Apaleo’s open and well-structured API. From booking flows to guest communication and internal re...

Sales & Revenue Manager

A Future-Proof, Continuously Evolving PMS

Manager from 25-49 room Boutique in Wemding (Germany)

Apaleo’s modern approach to property management is impressive. The platform is constantly evolving, with regular updates and improvements that show they really listen to user needs. It’s cloud-based, user-friendly, and highly adaptable – perfect for a digital-first hotel like ours.

Manager

Flexible and Easy to use

General Manager from 100 to 199 room Extended Stay & Serviced Apartment in Herzogenaurach (Germany)

We love how easy some of the standard procedures are done in Apaleo e.g. like invoice correction or day closure is for our team. Also from the POV of the management: easy reports, large App Store to Connect with up to date partner platforms and on top of all a whole automation sandbox to play with via make.com

General Manager

Let your ideas grow

Manager from 25-49 room Boutique in Kastanienbaum (Switzerland)

3 months ago

With the Open API you can build your perfect hotel management universe. In the community you can exchange ideas with like-minded people and discuss solutions.

Switzerland

The Heart of our Hotel

General Manager from 50-74 room Boutique in Munich (Germany)

Apaleo is the backbone of our tech stack. Integrations are seamless, setup is fast, and their support team are very helpful. There is also a wonderful online community of Apaleo users, which makes for an invaluable resource. We’ve connected everything from custom CRMs to AI tools without any issues. Apaleo enables us to move fast and focus...

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Apaleo Open PMS

What is apaleo GmbH?

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant

SOC2 Complaint

Tax Configuration

Online 24/7 support

EPoS