10 Best Hotel Chatbots in 2024

Author img Jordan Hollander
| Last updated
25 PRODUCTS REVIEWED
1451 HOTELIERS SURVEYED
We’ve surveyed 1451 hoteliers across more than 79 countries to understand which are the best Hotel Chatbots vendors, along with everything you need to know in order to buy the right Hotel Chatbots for your hotel (including our 2024 Hotel Chatbots Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
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In-Depth Guide
What is a Hotel Chatbot?
Hoteliers everywhere are looking for a solution to automate repetitive guest inquiries. Chatbots provide the flexibility to implement guest messaging and free up your staff by leveraging artificial intelligence and machine learning. Chatbots have lots of uses in the hospitality industry from driving revenue in the booking process and deliver better customer experiences through concierge services. Chatbots are even being used in call centers to provide better real-time customer support using chatbot technologies.
Finding the right Hotel Chatbots solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hotel Chatbots vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more.
Hotel Chatbots Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
Asksuite
4.9 (630 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Asksuite as the #1 Hotel Chatbots provider in the 2024 HotelTechAwards
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World leader in AI-GPT reservation agents & omnichannel service platform for hotels and resorts focused on boosting direct bookings and revenue.
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HiJiffy
4.5 (161 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2024 FINALIST
Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2024 HotelTechAwards
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Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
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Easyway
4.7 (72 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Proactive guest messaging tool embedded on your website
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Akia
4.9 (31 reviews)
Ht score logo 72 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Drive more direct bookings through your website.
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Directful
Streamline Guest Communications and Increase Direct
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Quicktext
4.7 (350 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2024 FINALIST
Hoteliers voted Quicktext as the #2 Hotel Chatbots provider in the 2024 HotelTechAwards
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Elevate Guest Experiences with Quicktext's AI and Big Data Solutions
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Myma.ai
4.7 (81 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Myma.ai: AI built by hoteliers, for the future of hospitality
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DialogShift GmbH
4.9 (36 reviews)
Ht score logo 79 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hi there! We are the German market leader in AI for guest communication in the hospitality industry. One hotel AI for your entire hotel. 🚀
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HelloShift
4.6 (59 reviews)
Ht score logo 24 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitize your hotel with Guest Messaging, Contactless Checkin, WebChat, Staff Collaboration, and Housekeeping in one app.
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Hotel Direct Booster
4.6 (13 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Unique Guest Messaging plateform connected to your booking engine to boost your direct bookings
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BENEFITS
What are the benefits of using chatbots in hospitality?

Chatbots can deliver valuable benefits to hotels of all sizes, from higher guest satisfaction scores to increased revenue. In simple terms, a chatbot is a computer program that simulates conversation with a technology called natural language processing to answer questions and resolve inquiries without the need for human interaction. In hotels, chatbots can answer questions on your website, remind guests about check-in policies, book reservations at your outlets, send invoices, and more.

  • Answers questions: The chatbot can respond to a wide variety of guest queries at every stage of the guest experience. Pre-stay, the chatbot can answer questions on your website before a guest has booked. When the guest is in-house, the chatbot can also answer questions about your hotel or services.

  • Handles requests: In addition to simply providing information, a more sophisticated chatbot can facilitate transactions for your guests. For instance, a guest who is in-house can ask the chatbot to book a restaurant reservation or request a late check-out.

  • Encourage direct bookings and upsells: A chatbot can also drive revenue. On your website, the chatbot can share special offers for booking direct or room upgrades on the checkout page. During a guest’s stay, the chatbot can also promote your F&B or spa outlets and ancillary services that can increase your topline revenue.

  • Makes guest communication more efficient. Both guests and staff can benefit greatly from implementation of a chatbot. Guests will get faster, more accurate responses to their inquiries and can easily communicate with the chatbot via their preferred channel. Employees can work more efficiently without having to respond to the same questions over and over again, freeing up time to handle escalations or proactive relationship-building.

  • Boosts revenue and direct bookings. A chatbot acts like your secret sales weapon, using AI to recommend upsells and offers to guests along each step in their journey. Indirectly, a chatbot can also boost revenue by increasing your guest review scores.
FEATURES
Most Important Features of Hotel Chatbots

Instant replies: Guests don’t want to wait around for answers, so your chatbot must be able to respond to inquiries instantaneously.

Multi-channel functionality: The ability to communicate with guests on all channels (your website, email, SMS, Whatsapp, Facebook Messenger, WeChat, and more) helps a chatbot add maximum value.

Multiple language support: If your hotel welcomes many international guests, then you’ll want to find a chatbot with good multilingual support. When the chatbot can speak every guest’s language, it can significantly improve the guest experience because it knocks down the language barrier that might exist with in-person communication.

Natural tone and vocabulary: Nobody enjoys communicating with a chatbot that sounds like a robot or doesn’t understand what you’re saying, so it’s essential to choose a chatbot that understands slang and idioms.

Staff dashboard: No chatbot is perfect, and you will undoubtedly need to handle some complex inquiries manually from time to time. Chatbots include a dashboard that allow you to review all tickets and follow up on the ones the chatbot wasn’t able to resolve on its own.

Integrations: Maximize a chatbot’s power by connecting it to other systems at your hotel, like your property management system, your customer relationship management system, and your Facebook and Google pages.

PRICING
How much should you pay for a hotel chatbot?

Chatbots typically charge a monthly fee, and the fee increases with the level of functionality and support offered. You can find a very basic, industry-agnostic chatbot for around $50 per month, but note that these chatbots usually don’t have integrations with hospitality software, like your PMS. A basic chatbot designed for hotels will run around $100 per month, and a more advanced hotel-specific chatbot will be upwards of $200 per month. There’s usually no setup or implementation fee.

FAQs
Hoteliers Also Ask
Chatbots in hotels are computer programs that respond to guest inquiries and requests without interaction with a staff member.
In a hospitality context, a bot is a computer program that automates a process and eliminates the need for employees to complete that process. For example, a chatbot on your hotel’s website can answer questions from a potential guest without the guest needing to pick up the phone and call. At the same time, an employee doesn’t need to interrupt an in-person conversation with a guest to answer the phone to resolve the potential guest’s inquiry.
Two of the most popular hotel chatbots are Asksuite and Quicktext.
Hotels can use chatbots, an AI-powered computer program, to better serve their guests by providing personalized experiences, answering questions, and assisting with bookings. With the rise of messaging apps and social media, communication channels have expanded, making chatbot technology a valuable asset in the hospitality industry. Chatbots can assist with various tasks such as the booking process, check-in, and follow up. They can also provide FAQs, recommend upsell options, and automate front desk and concierge services. Additionally, chatbots can cross-sell other amenities and services offered by the hotel, resulting in increased revenue for hotel management. With natural language processing (NLP), chatbots can communicate with guests in real-time and overcome language barriers. This functionality improves the guest experience, and reduces response time, making them ideal for hotels and travel agents looking to improve customer support. There are different types of chatbots available, and the best hotel chatbot is one that is user-friendly, has excellent response times, and can provide a personalized experience to guests. For instance, some chatbots operate via messaging apps such as WhatsApp, WeChat, and Facebook Messenger, while others can be integrated into the hotel website or mobile app. Moreover, chatbots can function as a call center for hotel marketing, which can be used to drive direct bookings, and improve guest satisfaction. Hoteliers can use chatbots to answer questions, provide recommendations, and improve the overall customer experience. By utilizing conversational AI and machine learning, chatbots can provide more personalized and efficient services to guests, freeing up customer service staff to handle more complex inquiries. This automation can also save time and money, as chatbots can operate 24/7 without the need for human interactions. In conclusion, chatbots are an excellent tool for the hotel industry and travel industry as they can improve the customer experience, provide personalized recommendations, and increase revenue. With the advancement of natural language processing, chatbot technology can overcome language barriers and provide a valuable communication channel for hotels looking to improve their customer support.
Chatbots can be categorized by level based on their capabilities. The most elementary type of chatbot can respond only to pre-defined FAQs, like “does your hotel have parking?” This chatbot usually operates with menus and buttons that the user clicks through. The second type of chatbot is the personalized chatbot, which is a step from the basic information chatbot. This chatbot incorporates information about the user into the conversation, like their stay dates or their name, to deliver a more tailored experience. The third type is a transactional chatbot, which can facilitate actions on behalf of the user. For example, a guest could use a transactional chatbot to order room service or book a spa appointment. Finally, the fourth type is the most advanced chatbot, the intelligent chatbot, which uses AI to resolve problems on its own.
Percentage of inquiries handled successfully by the chatbot: You’ll know a chatbot is doing a good job if it can handle around 80% of guest inquiries on its own. Guest satisfaction: Tracking your guest review scores pre- and post-chatbot implementation can help you determine the chatbot’s impact on guest satisfaction. Ideally, the chatbot will drive an increase in review score, especially if historical reviews mentioned problems with communication or response time.

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