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Panoramica
The project surveyed 1,050 hospitality professionals representing hotel, casino, and cruise operators in seven countries, covering the Americas, Europe, and Asia. The key objective: Evaluate their current and planned use of mobile technology – and the onsite property changes they made to support health initiatives – to anticipate the guest journey evolution over the next 12 to 24 months.
Cosa imparerai
- Why properties are investing in mobile
- Prioritizing mobile feature functionality
- What benefits to expect from contactless technology investments
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2021 Hospitality Benchmark Report
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Want to talk to a Property Management Systems expert?
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