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RAPPORTO

State of the Industry Report

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RMS
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Panoramica

The hospitality industry has never experienced a year like 2020. Across every market, customer behavior shifted due to uncertainty. Consumers and businesses alike grappled with constantly changing guidelines, advice and best practices.

Cosa imparerai

  • Innovative Technology
  • Support for Remote Work
  • Local Travel and Distanced Lodging
  • Shift Toward Sustainability
  • Growth of Customer-First Approach

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