Recognizing that these operational challenges were limiting growth and affecting guest experience, the management decided to adopt Mews to modernize systems, unify operations, improve data visibility, and allow staff to focus more on guests rather than repetitive tasks.

Modernize outdated systems: The team wanted to replace their outdated, locally installed software with a flexible, cloud-based solution that could centralize hotel operations. This would allow them to simplify workflows, reduce administrative burdens, and ensure staff had the tools they needed to deliver faster, more efficient service.

Connect teams and data: They aimed to bring every part of the property — hotel, restaurant, golf, and events — into one connected ecosystem. With shared access to real-time data, teams could collaborate more effectively, improve communication, and make decisions based on accurate information.

Improve revenue strategy: Domaine du Gouverneur wanted to strengthen their approach to pricing and demand management by introducing automated, data-led tools. The goal was to optimize occupancy and profitability while aligning their financial strategy with seasonal and event-driven demand.