会计与金融

4/5 features

多币种
礼品卡
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

营销与电子商务

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
团体预订引擎
网站开发
预订引擎
频道管理员
礼品卡
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

管理和配置

4/5 features

多种语言
多币种
Centralized user & role management

用户管理

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
客人反馈管理
礼品卡
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

前台

4/5 features

客人反馈管理
家政
物业管理系统
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

群组管理

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

宾客体验

4/5 features

客人反馈管理
礼品卡
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

家政

4/5 features

家政
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

付款

4/5 features

多币种
礼品卡
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

预订管理

4/5 features

评分购物模块
物业管理系统
RevPaR & ADR Reports
礼品卡
频道管理员
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

收入管理

4/5 features

评分购物模块
收益管理模块
定价情报
频道管理员
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

税务与合规

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

支持与培训

4/5 features

Online 24/7 support

食品与饮料

4/5 features

销售点

酒店業者說

Hoteliers like Visual Matrix Cloud Platform for its comprehensive control, simplified inventory management, and the auto-tier rate system which dynamically adjusts prices based on occupancy. The ease of migration from its desktop version, combined with thorough customer support and robust integration options, enhances operational efficiency. However, users note issues like slow speed, cumbersome group bookings, and insufficient offline access that affect functionality and user experience.

AI-generated from the text of customer reviews

User Interface and Navigation

Ease of Use and Migration

Customer Support

Support and Training

System Speed and Performance

Integration with Other Systems

Rate and Occupancy Automation

Group Booking Management

System Downtime and Offline Access

Inventory Management

正在尋找特定資訊嗎？

很好，可以更好

AGM 从 100 to 199 房间旅馆及早餐在 St. George (United States of America)

已验证

15 天前

已审查的产品

酒店管理软件

你最喜欢什么？

我喜欢快捷方式主屏幕，它可以轻松培训入住、退房、预订房间等。我认为 pos 礼品店流程也相当容易学习。当您需要联系技术支持时，即时聊天功能非常有用。不必等待太长时间即可获得帮助，真是太好了。当致电技术支持时，可能需要半小时才能联系到人。我也喜欢团体预订的流程。夜间审计非常容易运行，如果需要，还可以重新打印报告。我还负责公司预订的会计工作，发票流程也不太难学。账龄报告是天赐之物，帮助我很大，让我能够跟踪需要联系谁来支付他们的发票。总体而言，切换到 Visual Matrix 的云版本是一个很大的进步，因为如果需要，我可以登录并在家处理事情。

您不喜欢或认为可以改进的地方是什么？

一些用户认为 Visual Matrix 提供的功能比其他 PMS 平台（如 Opera）少。处理多付款方案或管理客人杂费等任务可能需要额外的步骤，从而使流程变得不那么精简。有些用户发现很难及时获得技术支持。在紧急情况下，缺乏即时援助可能会给酒店运营带来重大挑战。技术支持人员接听电话可能需要长达 45 分钟的时间。一些新员工的学习曲线可能很难，我们有一些新员工辞职，因为 Visual Matrix 太难学，这让他们不知所措。从其他系统过渡到 Visual Matrix 对一些用户来说可能具有挑战性。最初几天可能需要调整，因为员工会熟悉新的界面和功能。重要的是要注意，软件的使用体验会因个人需求和具体使用环境而异。许多用户发现 Visual Matrix 是酒店管理的有效工具，但在评估其是否适合您的运营时，建议考虑这些潜在的缺点。我们也有很多天没有处理信用卡批次。

United States of America

AGM

大型酒店

Share review

Tracy 为解决电子邮件发送问题提供了出色的服务。

Front desk agent 从 25-49 房间旅馆及早餐在 Westfield (United States of America)

22 天前

最近，我遇到了一个令人沮丧的问题，无法向客人发送包含账单和预订确认的电子邮件，这个问题始于我们酒店的电子邮件密码因安全问题而更改。谢天谢地，Visual Matrix 支持团队的 Tracy 在不到 10 分钟的时间内解决了这个问题！Tracy 迅速远程连接到我的系统并为我处理了所有问题。她不仅解决了眼前的问题，还花时间解释了出了什么问题。我很欣赏她清晰的沟通和处理情况的专业态度。为了确保我将来可以自己处理这个问题，Tracy 还给我发了一篇有用的文章，概述了如果问题再次发生，如何解决。让我印象深刻的是 Tracy 解决问题的效率以及她始终友好、积极的态度。很明显，Visual Matrix 团队致力于提供一流的服务。我非常感谢他们的专业精神和愿意尽一切可能提供帮助的态度。总的来说，我在 Visual Matrix 的体验非常棒。他们随时准备提供帮助，看到他们如此真诚地致力于让客户满意，我感到很欣慰。我会给他们的支持打 10 分，并且我感谢他们持续致力于及时、专业、高效地帮助客户。

在我的支持单得到解决后，我收到了多封电子邮件，内容相同：“感谢您成为 Visual Matrix 的尊贵客户。请检查您的电子邮件，查看我们支持团队的回复，因为您的单已得到解决并关闭。”虽然我很感激您的跟进和确认我的问题已得到解决，但收到几封这样的电子邮件感觉有点多余。一封电子邮件足以通知我单已关闭。它将简化沟通并防止收件箱中出现不必要的混乱。除此之外，我没有其他改进建议。我收到的支持非常出色，我对 Visual Matrix 团队处理我的问题的速度和专业程度非常满意。整体体验是积极的，我继续信任 Visual Matrix 的出色服务。

Front desk agent

中型酒店

快速支持响应

Manager 从 25-49 房间旅馆及早餐在 ElkGroveVillage (United States of America)

2 个月前

该软件在办理入住手续时非常方便，对问题的响应也非常迅速。通过计算机访问帮助解决问题。

Manager

有时候它真的很慢。很多天这个软件都挂了。

Front Desk 从 25-49 房间旅馆及早餐在 Redmond (United States of America)

结构良好，用户友好。乍一看可能有点复杂，但一旦熟悉了软件，就会变得容易使用。

Front Desk

老实说，工作人员总是乐于助人、耐心且善解人意

General Manager 从 75-99 房间品牌酒店在 Enid (United States of America)

我最喜欢的是聊天功能。他们反应迅速，如果需要，他们会远程指导我该怎么做。他们总是引导我完成预订报告和错误。

General Manager

很棒的服务

General Manager 从 100 to 199 房间精品酒店在 Prince George (Canada)

支持团队（特别是实施团队）提供的周到服务。Jesus Popoca 是一位经验丰富的优秀技术人员。

Canada

提供快速解决方案和优质的客户服务

Assistant manager 从 75-99 房间精品酒店在 Nashville (United States of America)

3 个月前

技术支持团队尽快联系了我，他们耐心地指导我逐步完成远程访问计算机的过程，迅速解决了这个问题。他们还让我知道我为什么会遇到这个问题。这对理解这个问题很有帮助。

Assistant manager

优质的客户服务。

Front Desk Manager 从 75-99 房间旅馆及早餐在 Colorado Springs (United States of America)

4 个月前

可立即获得帮助。总有人愿意提供专业支持。他们不仅解决问题，还会传授知识。

Front Desk Manager

很棒的体验！

General Manager 从 75-99 房间品牌酒店在 Elizabethtown (United States of America)

对我的问题的回复和回答非常快！第一次使用聊天就很容易导航和使用。客服人员很快就提供了帮助。

服务。

Frontdesk 从 50-74 房间精品酒店在 Winkler (Canada)

5 个月前

我喜欢快速的答案。与他们合作很容易。VM 是一款易于学习的应用程序。在需要时很有用。

Frontdesk

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Visual Matrix PMS

酒店業者最常提及

什麼是Visual Matrix PMS？

多币种

礼品卡

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

原生电子邮件营销

团体预订引擎

网站开发

预订引擎

频道管理员

礼品卡

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

多种语言

多币种

Centralized user & role management

原生电子邮件营销

客人反馈管理

礼品卡

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

客人反馈管理

家政

物业管理系统

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

客人反馈管理

礼品卡

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

家政

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

多币种

礼品卡

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

评分购物模块

物业管理系统

RevPaR & ADR Reports

礼品卡

频道管理员

Integrated CRS

Drag-n-Drop Tapechart

Rate Management