会计与金融

4/5 features

多币种
礼品卡
Direct billing
RevPaR & ADR Reports
Transactional Emails (booking, folios, etc)
Automated night audit
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

营销与电子商务

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
团体预订引擎
网站开发
预订引擎
频道管理员
礼品卡
Transactional Emails (booking, folios, etc)
Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM

管理和配置

4/5 features

多种语言
多币种
Centralized user & role management

用户管理

4/5 features

原生电子邮件营销

向以前的客人发送针对性强的营销电子邮件。系统原生，能够分割数据库并创建定制的电子邮件。功能包括：活动、细分、拖放构建器、交易电子邮件
客人反馈管理
礼品卡
Transactional Emails (booking, folios, etc)
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.

前台

4/5 features

客人反馈管理
家政
物业管理系统
Automated night audit
Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Calendar view
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

群组管理

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

宾客体验

4/5 features

客人反馈管理
礼品卡
Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service.
Transactional Emails (booking, folios, etc)
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.

家政

4/5 features

家政
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

付款

4/5 features

多币种
礼品卡
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Direct billing
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing

预订管理

4/5 features

评分购物模块
物业管理系统
RevPaR & ADR Reports
礼品卡
频道管理员
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features.
Transactional Emails (booking, folios, etc)

收入管理

4/5 features

评分购物模块
收益管理模块
定价情报
频道管理员
RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

税务与合规

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

支持与培训

4/5 features

Online 24/7 support

食品与饮料

4/5 features

销售点

酒店業者說

Hoteliers like Visual Matrix Cloud Platform for its comprehensive control, simplified inventory management, and the auto-tier rate system which dynamically adjusts prices based on occupancy. The ease of migration from its desktop version, combined with thorough customer support and robust integration options, enhances operational efficiency. However, users note issues like slow speed, cumbersome group bookings, and insufficient offline access that affect functionality and user experience.

AI-generated from the text of customer reviews

User Interface and Navigation

Ease of Use and Migration

Customer Support

Support and Training

System Speed and Performance

Integration with Other Systems

Rate and Occupancy Automation

Group Booking Management

System Downtime and Offline Access

Inventory Management

正在尋找特定資訊嗎？

快速支持响应

Manager 从 25-49 房间旅馆及早餐在 ElkGroveVillage (United States of America)

已验证

9 天前

该软件在办理入住手续时非常方便，对问题的响应也非常迅速。通过计算机访问帮助解决问题。

United States of America

Manager

中型酒店

Share review

有时候它真的很慢。很多天这个软件都挂了。

Front Desk 从 25-49 房间旅馆及早餐在 Redmond (United States of America)

19 天前

结构良好，用户友好。乍一看可能有点复杂，但一旦熟悉了软件，就会变得容易使用。

Front Desk

老实说，工作人员总是乐于助人、耐心且善解人意

General Manager 从 75-99 房间品牌酒店在 Enid (United States of America)

26 天前

我最喜欢的是聊天功能。他们反应迅速，如果需要，他们会远程指导我该怎么做。他们总是引导我完成预订报告和错误。

General Manager

大型酒店

很棒的服务

General Manager 从 100 to 199 房间精品酒店在 Prince George (Canada)

1 个月前

支持团队（特别是实施团队）提供的周到服务。Jesus Popoca 是一位经验丰富的优秀技术人员。

Canada

提供快速解决方案和优质的客户服务

Assistant manager 从 75-99 房间精品酒店在 Nashville (United States of America)

2 个月前

技术支持团队尽快联系了我，他们耐心地指导我逐步完成远程访问计算机的过程，迅速解决了这个问题。他们还让我知道我为什么会遇到这个问题。这对理解这个问题很有帮助。

Assistant manager

优质的客户服务。

Front Desk Manager 从 75-99 房间旅馆及早餐在 Colorado Springs (United States of America)

可立即获得帮助。总有人愿意提供专业支持。他们不仅解决问题，还会传授知识。

Front Desk Manager

很棒的体验！

General Manager 从 75-99 房间品牌酒店在 Elizabethtown (United States of America)

3 个月前

对我的问题的回复和回答非常快！第一次使用聊天就很容易导航和使用。客服人员很快就提供了帮助。

服务。

Frontdesk 从 50-74 房间精品酒店在 Winkler (Canada)

4 个月前

我喜欢快速的答案。与他们合作很容易。VM 是一款易于学习的应用程序。在需要时很有用。

Frontdesk

视觉矩阵

从 100 to 199 房间旅馆及早餐在 Calgary (Canada)

已审查的产品

酒店管理软件

你最喜欢什么？

Visual Matrix 易于使用，提供直观且易于导航的界面，使员工易于学习和使用，从而减少了培训时间和潜在错误。该系统提供全面而强大的报告工具，使酒店能够生成有关入住率、收入、预测和其他关键指标的详细报告，帮助做出明智的决策。Visual Matrix 与各种在线预订渠道集成，确保实时更新并最大限度地降低超额预订的风险，这对于最大化收入至关重要。Visual Matrix 系统包括一个强大的客房服务模块，可简化任务分配、状态更新和跟踪，确保房间按时准备就绪，运营顺利进行。它还具有实时更新功能。Visual Matrix 具有客人资料、忠诚度计划集成和个性化沟通等功能，可帮助提升客人体验并建立更牢固的客户关系。Visual Matrix 提供 24 小时支持，全天候提供可靠的酒店客户支持，确保快速解决任何问题或疑问，最大限度地减少停机时间和对酒店运营的干扰。喜欢 Visual Matix 上的聊天框以及需要帮助时可以阅读的快速帮助标签。喜欢基于云的系统，这样我就可以在家里查看入住情况、预测和其他有用的报告。还可以查看某位客人是否已入住。Visual Matrix 与其他酒店系统（如会计和销售点 (POS) 系统）的无缝集成脱颖而出，创造了一个有凝聚力的运营环境。该系统基于云的平台确保数据安全且可从任何地方访问，这对多物业管理尤其有益。此外，Visual Matrix 可定制以满足不同类型物业的独特需求，从小型精品酒店到大型酒店，甚至还有礼品店模块。定期更新可确保软件与行业趋势和技术进步保持同步。

您不喜欢或认为可以改进的地方是什么？

及时了解最新的行业法规和安全标准至关重要。Visual Matrix 可以继续定期更新其系统，以确保数据安全并符合行业标准。成本效益：提供有竞争力的定价结构和透明的定价模型可以使 Visual Matrix 对各种规模的企业更具吸引力。继续提供强大的客户支持（包括电话和聊天支持）并提供全面的培训资源可以帮助企业有效地使用 Visual Matrix 服务。

易于导航

General Manager 从 75-99 房间品牌酒店在 Lake Forest (United States of America)

5 个月前

该系统一目了然，使用起来也很方便。浏览系统并不麻烦。

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Visual Matrix PMS

酒店業者最常提及

什麼是Visual Matrix PMS？

多币种

礼品卡

Direct billing

RevPaR & ADR Reports

Transactional Emails (booking, folios, etc)

Automated night audit

Payment Requests

原生电子邮件营销

团体预订引擎

网站开发

预订引擎

频道管理员

礼品卡

Transactional Emails (booking, folios, etc)

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

多种语言

多币种

Centralized user & role management

原生电子邮件营销

客人反馈管理

礼品卡

Transactional Emails (booking, folios, etc)

Guest profiles

Centralized Messaging

客人反馈管理

家政

物业管理系统

Automated night audit

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Calendar view

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

客人反馈管理

礼品卡

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

Tablet/Kiosk Check-in

家政

Automated Space Optimization

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

多币种

礼品卡

Payment Requests

Direct billing

Automated reminders

Integrated Payment Terminal & Card Reader

评分购物模块

物业管理系统

RevPaR & ADR Reports

礼品卡

频道管理员

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization