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Astute
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Astute
Unranked in Restaurant CRM
CRM, call center efficiency, knowledge management, customer experience, digital self-service, artificial narrow intelligence (ANI), social relationship management, natural language processing (NLP), omni-channel engagement, contact center software, machine learning, sentiment analysis, social listening, chatbots, consumer engagement, live chat, video chat, and data QA
Not yet recommended by any hotels
Astute has 0 reviews from United States so we’re unable to verify that they operate in your local market.
What is Astute?
Founded in 2002 | Headquarters in Columbus (United States) | 1995 employees
Astute is a customer experience (CX) management platform that leverages AI-driven software to enhance consumer engagement for businesses. By seamlessly blending human and artificial intelligence, Astute enables companies to deliver more efficient customer service and protect their brand reputation. The platform offers valuable tools such as social media listening and smart knowledge management systems, making it easier to interact with customers across multiple channels. With Astute, businesses can increase customer loyalty by providing contextually relevant and timely responses, ultimately improving their overall consumer engagement strategy.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Astute products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Astute Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Astute Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Astute
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Astute's Provided Description:
"We build AI-driven software for the future of consumer engagement. We help the world's best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Our technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty. In today’s multi-channel, always-on world of consumer engagement, we are uniquely positioned as consumer relations experts who are actively innovating across the customer experience (CX) space with social media listening, smart knowledge management systems and a constant push to improve our core technologies."
FAQs
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Astute Reviews Summary
Not yet recommended
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Recommended by
Achievements
This vendor's trending score is rising, Astute is the #6 most trending product in the Restaurant CRM category (out of 9) and the #1490 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreAstute’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Astute Pricing
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Support
Unverified
Astute has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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2026
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