10 Best Hotel Guest Apps 2024

Author img Jordan Hollander
| Last updated

Want to put your hotel's amenities at your guest's finger tips? Whether you're looking for a downloadable app or a web based app, having an app for your guests allows them to easily access anything they might need during their stay whether its placing a request for towels, ordering room service or checking hours of availability at one of your outlets. Not only does this improve the guest experience, but it also helps reduce repetitive tasks, phone calls and inquiries from guests saving your staff hours a week (and helping keep them sane...).

We by surveyed 1187 hoteliers across 81 countries to create this in-depth guide and help you find the best fit Guest Experience Application for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.


Guest Experience App Software Shortlist

Here are 10 of top Guest Experience Platforms that are covered in this in-depth guide:

  1. 1. Sojern — Best for improving guest engagement and loyalty through data insights
  2. 2. Canary Technologies — Best for saving time and improving communication for front desk teams.
  3. 3. Asksuite — Best for handling customer inquiries and bookings around the clock.
  4. 4. Duve — Best for reducing front desk congestion
  5. 5. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
  6. 6. Easyway — Best for increasing ancillary revenue through automated upsell offers
  7. 7. Flexkeeping — Best for increasing revenue through upsell opportunities during ordering
  8. 8. Guestnet — Best for integrating local event recommendations into the app
  9. 9. Bookboost AB — Best for automating guest communication with ease
  10. 10. SiteMinder — Best for creating tailored promotions based on guest preferences
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In-Depth Guide
What is a Hospitality App?
A hospitality app is a mobile app designed for use in the hospitality industry, available on both iOS and Android platforms, such as iPhones, iPads, and other mobile devices. These apps enhance the guest experience by offering functionalities like mobile check-in, real-time notifications, and mobile key access to hotel rooms. They streamline workflows and automation for hotel management, providing services like concierge, room service, and wifi management, which ultimately improve customer and guest satisfaction. Hospitality apps are available on the app store and are essential tools for vacation rentals and hotels to optimize their operations and pricing strategies. Regular bug fixes and updates ensure a smooth user experience, contributing to overall guest satisfaction. Want to put your hotel's amenities at your guest's finger tips? Whether you're looking for a downloadable app or a web based app, having an app for your guests allows them to easily access anything they might need during their stay whether its placing a request for towels, ordering room service or checking hours of availability at one of your outlets. Not only does this improve the guest experience, but it also helps reduce repetitive tasks, phone calls and inquiries from guests saving your staff hours a week (and helping keep them sane...).
Finding the right Hotel Guest Apps solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Hotel Guest Apps vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2024 Hotel Guest Apps Guide)
Hotel Guest Apps Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured Fit: The default sort first shows vendors who are actively looking to connect with hotels in your region and then secondarily by Premium Members and HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
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Crave Interactive
4.6 (59 reviews)
Ht score logo 76 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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View Profile
4.8 (404 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2024 WINNER
Hoteliers voted Duve as the #1 Hotel Guest Apps provider in the 2024 HotelTechAwards
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Your branded no-download Guest app by Duve - ready in a week!
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5.0 (21 reviews)
Ht score logo unranked
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Interactive & easy-to-use web application for easier communication, entertainment & personalized guest experience
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Improve Guest Experience through Contactless Check-In via App/Web and Kiosk. Streamline your Check-In Procedures with DOWHAT
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The solutions of the future are knocking on your doors already
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Orana Software
Digital concierge and guest experience app for accommodation providers.
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Remove the hassle & stress of unreserved poolside and beachside seating from the guest experience.
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Your mobile link to your hotel or rental stay
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4.7 (30 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Digitally enabling Hotels & the Hospitality Industry by creating a contactless, superlative, guest experience.
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What are the key benefits of apps for the hospitality industry?

Hospitality apps expand service revenue and drive guest loyalty.  Use your app to create upselling opportunities for in-room dining, the on-site spa, activities sponsored by the hotel, and other services to drive an increase in service revenue. Promote special offers, guest services, events, and amenities with targeted messages sent directly to your guests' mobile devices.  Capture valuable data about guests' preferences and how they spend their money. Use this data to target in-house guests with personalized special offers and promotions to fill unused capacity at your amenities while simultaneously building guest loyalty and satisfaction.

What key functionality should a great hospitality app deliver?

Ultimately hospitality apps are the connective tissue between guests and your property regardless of whether they're in their hotel room requesting room service or on the go in need of local advice from a concierge.  Great apps undoubtedly improve the guest experience by being present whenever a guest needs you while boosting profitability.  Offering a mobile app (e.g. Android, iOS/iPhone) instead of a web-based app) provides a richer user experience in terms of both content and functionality. Because a mobile app is downloaded directly to a guest's device, a hotel has more opportunities to increase guest wallet share by sending targeted, property-specific notifications and inducing guest spend.  Guests want the ability to place requests through your mobile app. Whether its a request for late check-out, room service, or a simple request for extra towels, your app should be able to intake and process those requests.  Your guests want to communicate with your staff in real-time. Your mobile app should offer messaging functionality to accommodate that expectation, whether through an integration with a messaging service or a fully functional message management dashboard, messaging is a key function of any mobile app.

Hoteliers Also Ask
- Do you build apps that can integrate into my hotel brand app? Hotel brands need access to a complete SDK to make app functionality within their branded app. Some vendors also provide white-label apps that can be branded to your property, or fully customized app builds for additional functionality. - Can guests use your mobile app for mobile room key? A hotel mobile app should securely create a mobile key for your guest reservations. It’s critical for any hotel app to integrate with many industry-wide lock vendors and hardware partners to provide a seamless experience. - Will your app integrate with my existing loyalty program? Hotel apps add the most value for repeat guests. By integrating into your loyalty program, not only will you get a higher ROI by encouraging loyalty members to download the application, but you will also be able to serve up more targeted offerings. Increased adoption and more targeted offerings combined remove friction between guests and their desires on property services while driving increased revenue uptake.​​​​
Internet of things in hospitality: Your mobile app should allow your guests to have full control over their stay and in-room experience. Guests should be able to use their phones to access their guest rooms, turn on the lights, adjust the thermostat, and access the TV. This is just the first step in crafting a truly smart guest experience. Personalization: By mapping data across multiple guest touchpoints, hotel apps can utilize guest behavior data modeling to personalize guests’ needs throughout their stay. Contactless check-in: Guests are increasingly looking for ways to streamline their check-in experience. Hotels are responding by implementing mobile check-in functionality within their apps, enabling guests to skip the front desk and go straight to their rooms upon arrival. Want to dive deeper into contactless check-in solutions? Check out the contactless check-in buyers guide.
- Property management system: To capture and relay guest info to and from App to PMS easily and allow guests to check-in from their phone - Point of sale (POS): An integration between your POS system and your mobile app allows guests to make purchases within the app, either from your in-room dining menu or in-app retail store. - Staff collaboration software: For seamless ordering of service requests and to communicate effortlessly with the staff regardless of where the guest is. Apps connecting guests directly to staff in an interactive format make hotel management a breeze. - Mobile key solutions: Your mobile app should integrate with mobile key solutions, which allows guests to use their mobile device as a room key. This streamlines the guest experience and reduces friction at the front desk. - Loyalty programs: Your mobile app should integrate with your existing loyalty program and provide your loyalty members with easy access to their loyalty profiles, benefits, and points.
In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their guests and expose their services and offerings through another, more direct, channel - increasing guest engagement and expanding reach with offers and hotel services. Having a mobile app also opens up a clear line of communication between hotels and guests. In addition to accessing hotel information, such as services and amenities, guests can check-in remotely, place service requests, order room service, and engage with all the hotel’s offerings, all in a single place. Offering a mobile app is a key differentiator for hotel guests.
Canary Technologies' guest experience platform for 2024 as named in the 2024. This comprehensive mobile app, available for both iOS and Android devices, offers a range of functionalities designed to enhance the guest journey and streamline hotel operations. The app facilitates a contactless check-in process, allowing guests to bypass the front desk through mobile or online check-in, which contributes to a seamless experience from the moment of arrival. The app is integrated with property management systems (PMS), which helps in automating workflows and improving operational efficiency. This integration enables real-time updates and notifications, enhancing guest satisfaction by ensuring that guest requests and service requests are addressed promptly. The app also supports in-app functionalities like room service ordering, making service requests, and accessing concierge services, all designed to enhance guest engagement and convenience. For hoteliers, the app provides tools for upselling and direct bookings, which can improve revenue while reducing dependency on third-party booking platforms. The guest experience app also supports QR code functionalities for accessing hotel services and automates messaging through SMS, enhancing the contactless and user-friendly nature of the guest services. With its focus on automating and streamlining hotel services, enhancing guest satisfaction, and integrating smoothly with existing hotel management systems, the guest experience app from Canary Technologies stands out as a robust solution in the hospitality industry, particularly for hotel chains, hotel groups, and boutiques seeking to elevate their guest experience.
A guest service app is a digital tool designed for the hospitality industry to enhance the guest experience at hotels, resorts, and other accommodations. This type of app is typically available on mobile devices, both iOS and Android, as well as a web app, allowing guests to access various hotel services conveniently from their own devices. Key functionalities of a guest service app include: Mobile Check-In/Check-Out: Allows guests to check in or out of their accommodations without needing to visit the front desk, facilitating a contactless and streamlined arrival or departure. Room Service: Enables guests to order room service directly through the app, providing a convenient and efficient way to request food and beverages. Service Requests: Guests can request additional services like extra pillows, toiletries, or maintenance directly from the app. Concierge Services: Provides information and booking capabilities for local attractions, transportation, and more, similar to a traditional concierge but accessible via the guest's mobile device. Notifications and Messaging: Sends real-time updates and messages to guests about their stay, special offers, and other relevant information. Direct Bookings and Upselling: Facilitates direct bookings through the app and offers upgrades or additional services, enhancing revenue opportunities for the hotel. Integration with Hotel Systems: Often integrated with the hotel’s property management systems (PMS) and point of sale systems (POS), which helps streamline operations and improve service delivery. Guest service apps aim to make the hotel experience more convenient, personalized, and satisfying for guests, while also improving operational efficiency and guest engagement for hoteliers.

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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

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