10 Best Hotel Guest Apps to Transform Your Guest Experience - 2025 Picks

Jordan Hollander

| Last updated November 15, 2024

84 PRODUCTS REVIEWED

1314 HOTELIERS SURVEYED

Having an application for your hotel can significantly facilitate and simplify work within the hotel, but also improve the guest experience by providing them with all the necessary information and services during their stay. It can answer a range of questions, from check-in, room service, towels or checking the opening hours of the hotel outlets. The goal is to reduce tasks, saving hoteliers time that would otherwise be spent on constant inquiries and phone calls from guests, and take hospitality to a higher level.

In order to choose the best guest experience app for your hotel, we surveyed 1314 hoteliers across 79 countries and extracted the most important information that we put into this comprehensive guide. You will find detailed product rankings, feature comparisons, price benchmarking, and integration interoperability that will greatly assist you in making the best decision.

Guest Experience App Software Shortlist

Here are 10 of top Guest Experience Platforms that are covered in this in-depth guide:

1. Duve — Best for reducing front desk congestion
2. Canary Technologies — Best for saving time and improving communication for front desk teams.
3. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
4. Asksuite — Best for handling customer inquiries and bookings around the clock.
5. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
6. Bookboost AB — Best for automating guest communication with ease
7. SiteMinder — Best for creating tailored promotions based on guest preferences
8. Akia — Best for automating guest communication with ease
9. hub OS — Best for managing guest communications in one place
10. Crave Interactive — Best for instant access to hotel amenities and services

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BENEFITS

What are the key benefits of guest apps for the hospitality industry?

Hospitality apps expand service revenue and drive guest loyalty. Use your app to create upselling opportunities for in-room dining, the on-site spa, activities sponsored by the hotel, and other services to drive an increase in service revenue. Promote special offers, guest services, events, and amenities with targeted messages sent directly to your guests' mobile devices. Capture valuable data about guests' preferences and how they spend their money. Use this data to target in-house guests with personalized special offers and promotions to fill unused capacity at your amenities while simultaneously building guest loyalty and satisfaction.

Types of Hotel Guest Experience Software

Hotel guest experience software serves to enhance the hotel guest experience by providing convenient and personalized services.

There are several essential apps that simplify everyday activities and make guests' stay as comfortable as possible:

Guest Engagement Apps: Guest engagement apps provide easy access to hotel services, such as mobile check-in and check-out or access to digital room keys, ordering room service or recommendations for local attractions and activities.

Mobile Check-In/Check-Out Apps: They allow guests to check-in and check-out from the hotel using their mobile devices without waiting in line at the reception desk. With contactless room access, such as digital room keys, mobile check-in/check-out apps make guest’s stay more comfortable.
Concierge and Guest Service Apps: Concierge apps allow guests to book specific activities such as tours, make restaurant reservations, request room service or housekeeping services.
In-Room Experience Apps: In-room experience apps include features related to hotel room amenities. Guests can control room temperature, lighting and entertainment systems or order room service directly from their mobile devices.
Communication and Messaging Apps: Communication and messaging applications enable communication between guests and hotel staff. Guests have the opportunity to ask questions, report problems, or make suggestions through their phones.

FEATURES

What key functionality should a great hospitality app deliver?

Hospitality apps are an inextricable link between guests and your hotel, whether guests are in a hotel room seeking room service or out and about seeking local advice from a concierge.

These are the key functionalities a great hospitality app should deliver:

They undoubtedly improve the guest experience by providing them with information at all times while increasing profitability.
Offering a mobile app (eg Android, iOS/iPhone) instead of a web-based app) provides a richer user experience in terms of content and functionality.
The hotel has more opportunities to increase guest wallet share by sending targeted property-specific notifications and encouraging guest spending.
Guests can submit requests via the mobile app. Whether it's a late check-out request, room service, or a simple request for extra towels, the app should be able to receive and process those requests.
The app offers messaging functionality for guests to interact with staff in real time.

What are the major trends in hospitality apps?

The major trends in hospitality apps include:

Hospitality Internet of Things: A mobile app should allow your guests to have complete control over their stay and room experience by being able to use their phones to access their guest rooms, turn on the lights, adjust the thermostat and access the TV.
Personalization: By mapping data across multiple guest touchpoints, hotel applications can use data modeling of guest behavior to personalize needs during their stay.
Contactless check-in: Guests have the option to skip the front desk and go straight to their rooms upon arrival with the mobile check-in feature within their apps.

FAQs

Hoteliers Also Ask

Questions to ask vendors when buying a hospitality mobile app

- Do you build apps that can integrate into my hotel brand app? Hotel brands need access to a complete SDK to make app functionality within their branded app. Some vendors also provide white-label apps that can be branded to your property, or fully customized app builds for additional functionality. - Can guests use your mobile app for mobile room key? A hotel mobile app should securely create a mobile key for your guest reservations. It’s critical for any hotel app to integrate with many industry-wide lock vendors and hardware partners to provide a seamless experience. - Will your app integrate with my existing loyalty program? Hotel apps add the most value for repeat guests. By integrating into your loyalty program, not only will you get a higher ROI by encouraging loyalty members to download the application, but you will also be able to serve up more targeted offerings. Increased adoption and more targeted offerings combined remove friction between guests and their desires on property services while driving increased revenue uptake.

Core Hospitality App Integrations

- Property management system: To capture and relay guest info to and from App to PMS easily and allow guests to check-in from their phone - Point of sale (POS): An integration between your POS system and your mobile app allows guests to make purchases within the app, either from your in-room dining menu or in-app retail store. - Staff collaboration software: For seamless ordering of service requests and to communicate effortlessly with the staff regardless of where the guest is. Apps connecting guests directly to staff in an interactive format make hotel management a breeze. - Mobile key solutions: Your mobile app should integrate with mobile key solutions, which allows guests to use their mobile device as a room key. This streamlines the guest experience and reduces friction at the front desk. - Loyalty programs: Your mobile app should integrate with your existing loyalty program and provide your loyalty members with easy access to their loyalty profiles, benefits, and points.

What is a hospitality app and how does it impact customer experience?

In the wake of the pandemic, the hotel industry has undergone a massive digital transformation with automation and digital solutions spreading throughout hotel properties of all shapes and sizes. Travelers are demanding more control over their stay and personalized experiences than ever before. A hotel mobile app is a downloadable digital solution for smartphones and tablets that serves as a key touchpoint for hoteliers to elevate their guests' experience during their stay. Mobile apps allow hotels to connect with their guests and expose their services and offerings through another, more direct, channel - increasing guest engagement and expanding reach with offers and hotel services. Having a mobile app also opens up a clear line of communication between hotels and guests. In addition to accessing hotel information, such as services and amenities, guests can check-in remotely, place service requests, order room service, and engage with all the hotel’s offerings, all in a single place. Offering a mobile app is a key differentiator for hotel guests.

What is the best guest experience app for hotels?

Canary Technologies' guest experience platform for 2024 as named in the 2024. This comprehensive mobile app, available for both iOS and Android devices, offers a range of functionalities designed to enhance the guest journey and streamline hotel operations. The app facilitates a contactless check-in process, allowing guests to bypass the front desk through mobile or online check-in, which contributes to a seamless experience from the moment of arrival. The app is integrated with property management systems (PMS), which helps in automating workflows and improving operational efficiency. This integration enables real-time updates and notifications, enhancing guest satisfaction by ensuring that guest requests and service requests are addressed promptly. The app also supports in-app functionalities like room service ordering, making service requests, and accessing concierge services, all designed to enhance guest engagement and convenience. For hoteliers, the app provides tools for upselling and direct bookings, which can improve revenue while reducing dependency on third-party booking platforms. The guest experience app also supports QR code functionalities for accessing hotel services and automates messaging through SMS, enhancing the contactless and user-friendly nature of the guest services. With its focus on automating and streamlining hotel services, enhancing guest satisfaction, and integrating smoothly with existing hotel management systems, the guest experience app from Canary Technologies stands out as a robust solution in the hospitality industry, particularly for hotel chains, hotel groups, and boutiques seeking to elevate their guest experience.

What is a guest service app?

A guest service app is a digital tool designed for the hospitality industry to enhance the guest experience at hotels, resorts, and other accommodations. This type of app is typically available on mobile devices, both iOS and Android, as well as a web app, allowing guests to access various hotel services conveniently from their own devices. Key functionalities of a guest service app include: Mobile Check-In/Check-Out: Allows guests to check in or out of their accommodations without needing to visit the front desk, facilitating a contactless and streamlined arrival or departure. Room Service: Enables guests to order room service directly through the app, providing a convenient and efficient way to request food and beverages. Service Requests: Guests can request additional services like extra pillows, toiletries, or maintenance directly from the app. Concierge Services: Provides information and booking capabilities for local attractions, transportation, and more, similar to a traditional concierge but accessible via the guest's mobile device. Notifications and Messaging: Sends real-time updates and messages to guests about their stay, special offers, and other relevant information. Direct Bookings and Upselling: Facilitates direct bookings through the app and offers upgrades or additional services, enhancing revenue opportunities for the hotel. Integration with Hotel Systems: Often integrated with the hotel’s property management systems (PMS) and point of sale systems (POS), which helps streamline operations and improve service delivery. Guest service apps aim to make the hotel experience more convenient, personalized, and satisfying for guests, while also improving operational efficiency and guest engagement for hoteliers.

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10 Best Hotel Guest Apps to Transform Your Guest Experience - 2025 Picks

What is a Hospitality App?

Hotel Guest Apps Vendor Shortlist

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Duve

Hudini

Crave Interactive

Guest Service

Hoteza

DOWHAT

H2O Hospitality, Ltd.

TMRW LIFE

Orana Software

The Digital Hotelier