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Jordan Hollander
CEO @ Hotel Figueroa - The Unbound Collection by Hyatt
Jordan is the co-founder of Hotel Tech Report, the hotel industry's app store where millions of professionals discover tech tools to transform their businesses. He was previously on the Global Partnerships team at Starwood Hotels & Resorts. Prior to his work with SPG, Jordan was Director of Business Development at MWT Hospitality and an equity analyst at Wells Capital Management. Jordan received his MBA from Northwestern’s Kellogg School of Management where he was a Zell Global Entrepreneurship Scholar and a Pritzker Group Venture Fellow.
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QUICK SUMMARY
Hotel contactless check-in software allows guests to check in digitally via their smartphones or kiosks, reducing front desk wait times and streamlining operations. By automating ID verification, payment processing, and room access (e.g., mobile keys), it minimizes staff workload while enhancing security and compliance. For hotel owners, this technology not only improves guest satisfaction but also creates upselling opportunities—such as early check-in, room upgrades, or amenity packages—driving additional revenue.
We surveyed 1794 hoteliers across 72 countries to create this in-depth guide and help you find the best fit Hotel Check-in Solutions for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.
Hotel Check-in Software Shortlist
Here are 10 of top Hotel Check-in Software that are covered in this in-depth guide:
Choosing the right Contactless Check-in for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.
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1. Reduce labor tasks: Automate manual tasks like identity verification and check-in to increase efficiency. These efficiencies reduce labor costs while helping your team provide better service
2. Generate incremental revenue: Having guests check-in online prior to arrival allows your hotel to offer additional services such as room upgrades, transportation and early check-in during the anticipation stage before their trip when they’re most likely to splurge. This is the perfect moment to introduce a passive offer that doesn’t feel transactional like it does when sold by most front desk agents.
3. Enhance the guest experience: By collecting all the details in advance, hotels eliminate the queues at the reception and provide an better arrival experience, even if the hotels wants to put an emphasis on personal relationship, the experience is far superior because reception has time to properly speak to guests COVID -19 related : reduce unnecessary crowding and physical contact.
1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021.
2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR.
3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective.
4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels. Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience. APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.
The process should be instant and quick, the integration process to the PMS (e.g. Oracle Opea) should take no longer than 72 hours (it can also take a few min and this depends on the system in question) after which the hotel will be able to start setup process, activating what details they want to collect, adding their branding and more.
Mobile check-in is of paramount importance for hotels in today's hospitality industry. This innovative approach to the check-in process offers numerous benefits to both hoteliers and hotel guests.
First and foremost, mobile check-in enhances the guest experience by providing a contactless and convenient solution. Through a hotel's mobile app, guests can check in using their mobile devices, eliminating the need for face-to-face interactions at the front desk. This not only streamlines the check-in experience but also reduces wait times, a crucial factor for guest satisfaction.
The integration of mobile key functionality into mobile check-in services further elevates the guest journey. Guests can receive digital keys on their mobile devices, replacing traditional key cards. This not only enhances security but also allows for smoother access to their hotel room doors. Plus, it facilitates upsell opportunities as hotels can offer room upgrades and other services through the mobile app.
During the pandemic, contactless check-in became essential for guest safety, and mobile check-in systems played a vital role in minimizing physical contact. Hotel management could also send important notifications and reservation details to guests via text messages through these platforms.
From the hoteliers' perspective, implementing mobile check-in can significantly improve hotel operations. It reduces the workload on hotel staff at the front desk, enabling them to focus on other guest needs. Additionally, it offers various payment methods, including credit card integration, making the check-in and check-out processes more efficient.
Major hotel chains like Marriott, Hilton and have embraced mobile check-in systems to stay competitive in the market. These systems not only enhance guest satisfaction but also allow for better management of the hotel industry. By offering self-service technology and digital check-in options, hotels can ensure a seamless guest experience and encourage return visits.
Mobile check-in is a pivotal aspect of the modern hospitality industry. Its implementation not only aligns with the contactless trend but also benefits both hotel guests and hoteliers. By integrating digital key functionality, streamlining check-in services, and offering upsell opportunities, hotels can enhance guest satisfaction and improve their overall operations.
One of the main conveniences for guests when booking is a mobile check-in system that allows them to book accommodation remotely and complete the entire reservation process before the trip.
Well-known hotel chains such as Marriott, Hilton, Accor, Hyatt, or Intercontinental Hotels Group already widely implement remote check-in and thereby significantly improve the customer experience by using their dedicated apps.
Beyond that, the real pleasure lies in the contactless check-in upon arrival, which completely excludes the staff and the reception, offering a seamless experience of checking in and entering the room with a digital key.
Such self-check-in solutions are becoming a growing trend in the hospitality sector, which not only facilitates the work of employees, but also increases the satisfaction of guests, saving them time and preserving patience.
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