10 Best Contactless Check-in Software for Hotels 2025

Jordan Hollander

| Last updated March 13, 2025

76 PRODUCTS REVIEWED

1794 HOTELIERS SURVEYED

QUICK SUMMARY

Hotel contactless check-in software allows guests to check in digitally via their smartphones or kiosks, reducing front desk wait times and streamlining operations. By automating ID verification, payment processing, and room access (e.g., mobile keys), it minimizes staff workload while enhancing security and compliance. For hotel owners, this technology not only improves guest satisfaction but also creates upselling opportunities—such as early check-in, room upgrades, or amenity packages—driving additional revenue.

We surveyed 1794 hoteliers across 72 countries to create this in-depth guide and help you find the best fit Hotel Check-in Solutions for your hotel. Inside you’ll find everything you need to know including product rankings, feature comparisons, price benchmarking, integration interoperability and more.

Hotel Check-in Software Shortlist

Here are 10 of top Hotel Check-in Software that are covered in this in-depth guide:

1. Canary Technologies — Best for saving time and improving communication.
2. Attractions.io — Best for hotels looking to elevate guest interaction and service.
3. Mews — Best for automating guest requests with ease
4. Plusgrade — Best for boosting in-flight sales with dynamic pricing
5. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
6. Minut — Best for real-time alerts on noise and smoke in guest rooms.
7. Duve — Best for reducing front desk congestion
8. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
9. Bookboost AB — Best for automating guest communication with ease
10. SiteMinder — Best for creating tailored promotions based on guest preferences

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BENEFITS

What are the advantages of contactless check-in software for hotels?

1. Reduce labor tasks: Automate manual tasks like identity verification and check-in to increase efficiency. These efficiencies reduce labor costs while helping your team provide better service

2. Generate incremental revenue: Having guests check-in online prior to arrival allows your hotel to offer additional services such as room upgrades, transportation and early check-in during the anticipation stage before their trip when they’re most likely to splurge. This is the perfect moment to introduce a passive offer that doesn’t feel transactional like it does when sold by most front desk agents.

3. Enhance the guest experience: By collecting all the details in advance, hotels eliminate the queues at the reception and provide an better arrival experience, even if the hotels wants to put an emphasis on personal relationship, the experience is far superior because reception has time to properly speak to guests COVID -19 related : reduce unnecessary crowding and physical contact.

Guest interaction time: Automating the manual process allows hotels to work more efficiently and perform better with limited staff, spending an average of 17 less on managing each guest, since guests have access to all the information ahead of time
Revenue per guest: Revenue per guest should increase by $12 per guest as the conversion rate for upsells increases dramatically
Guest satisfaction: While online check-in improves communication and affects long term customer retention, instant results can be seen in guest satisfaction, increasing review rates, as well as direct bookings.

FEATURES

What are the biggest trends in contactless check-in software for hotels?

1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021.

2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR.

3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective.

4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels. Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience. APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.

IMPLEMENTATION

Implementing contactless check-in has never been easier

The process should be instant and quick, the integration process to the PMS (e.g. Oracle Opea) should take no longer than 72 hours (it can also take a few min and this depends on the system in question) after which the hotel will be able to start setup process, activating what details they want to collect, adding their branding and more.

Mobile check-in is of paramount importance for hotels in today's hospitality industry. This innovative approach to the check-in process offers numerous benefits to both hoteliers and hotel guests.

First and foremost, mobile check-in enhances the guest experience by providing a contactless and convenient solution. Through a hotel's mobile app, guests can check in using their mobile devices, eliminating the need for face-to-face interactions at the front desk. This not only streamlines the check-in experience but also reduces wait times, a crucial factor for guest satisfaction.

The integration of mobile key functionality into mobile check-in services further elevates the guest journey. Guests can receive digital keys on their mobile devices, replacing traditional key cards. This not only enhances security but also allows for smoother access to their hotel room doors. Plus, it facilitates upsell opportunities as hotels can offer room upgrades and other services through the mobile app.

During the pandemic, contactless check-in became essential for guest safety, and mobile check-in systems played a vital role in minimizing physical contact. Hotel management could also send important notifications and reservation details to guests via text messages through these platforms.

From the hoteliers' perspective, implementing mobile check-in can significantly improve hotel operations. It reduces the workload on hotel staff at the front desk, enabling them to focus on other guest needs. Additionally, it offers various payment methods, including credit card integration, making the check-in and check-out processes more efficient.

Major hotel chains like Marriott, Hilton and have embraced mobile check-in systems to stay competitive in the market. These systems not only enhance guest satisfaction but also allow for better management of the hotel industry. By offering self-service technology and digital check-in options, hotels can ensure a seamless guest experience and encourage return visits.

Mobile check-in is a pivotal aspect of the modern hospitality industry. Its implementation not only aligns with the contactless trend but also benefits both hotel guests and hoteliers. By integrating digital key functionality, streamlining check-in services, and offering upsell opportunities, hotels can enhance guest satisfaction and improve their overall operations.

Which hotels have already implemented mobile check-in?

One of the main conveniences for guests when booking is a mobile check-in system that allows them to book accommodation remotely and complete the entire reservation process before the trip.

Well-known hotel chains such as Marriott, Hilton, Accor, Hyatt, or Intercontinental Hotels Group already widely implement remote check-in and thereby significantly improve the customer experience by using their dedicated apps.

Beyond that, the real pleasure lies in the contactless check-in upon arrival, which completely excludes the staff and the reception, offering a seamless experience of checking in and entering the room with a digital key.

Such self-check-in solutions are becoming a growing trend in the hospitality sector, which not only facilitates the work of employees, but also increases the satisfaction of guests, saving them time and preserving patience.

FAQs

Hoteliers Also Ask

What are the biggest trends in contactless check-in software for hotels?

1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021. 2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR. 3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective. 4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels. Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience. APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.

What is contactless check in?

Contactless check-in allows a guest to check into a hotel without any physical contact with staff or items like pens, paper, or room keys. Many hotels that offer contactless check-in use digital tools like mobile room keys or an online registration system to eliminate the need for physical contact.

What are some of the critical integrations for a seamless check-in process?

- Property management system: A connection to the PMS allows the hotel to automate the online check-in and customize the check-in using dynamic fields from the PMS (name, booking source etc) sending each guest the proper check-in link to begin their stay. - Mobile key: If a hotel is interested in delivering a fully contactless guest experience - digitizing room keys is critical. Check-in can connect to digital key providers to open doors (vacation rentals use this already with access codes but the broader hospitality industry typically does not use code-based systems for security and logistics reasons). - Payment processor: In order to truly generate more revenue from the online check-in or even just collect payment or deposits from guests - the system must be able to connect to credit card payment processing - otherwise the conversion rate for upsells is lower. - Hotel guest mobile apps: Content is key to leaving a mark on guests and offering a good guests experience, thus connecting between the online check-in and guest app with content and the ability to contact hotel is crucial

How are hotels doing contactless check ins?

Many hotels have eliminated paper registration forms and plastic room keys in favor of digital check-in solutions that don’t require any physical contact. At hotels with contactless check-in, guests can fill out an online registration form and enter their rooms via their smartphones using a secure mobile “key.”

What is front desk check-in software?

Front desk check-in software is a software solution designed to streamline and automate the check-in process at the front desk of hotels, motels, hostels, vacation rentals, and other properties in the hospitality industry. It serves as a central management system for front desk operations and offers various functionalities to optimize guest experience and overall hotel operations. The software is often cloud-based, allowing real-time access to information from anywhere, and it may integrate with a property management system (PMS), a channel manager, and a booking engine. These integrations ensure seamless reservation management, pricing and occupancy updates, and distribution across online travel agents (OTAs) like Airbnb and Booking.com. Front desk check-in software enables front desk staff to manage guest reservations efficiently, handle check-in processes, and generate guest profiles for better personalization. It includes modules for reservation management, visitor management, room status updates, and revenue management. The software offers user-friendly interfaces and templates to simplify workflows, making it easier for front desk staff to handle direct bookings, process payments (including credit card transactions), and generate invoices through a point-of-sale (POS) system. Additionally, front desk check-in software often includes a mobile app for on-the-go access and notifications, ensuring timely communication with guests. It also supports automation of repetitive tasks, such as sending confirmation emails or alerts. By streamlining operations, this software helps hoteliers and property managers optimize their resources, enhance guest satisfaction, and increase revenue. It provides a comprehensive software solution that bridges the gap between front desk and back office functions, enabling efficient management of hotel operations. Front desk check-in software is a vital tool in the hospitality industry, offering a range of functionalities to streamline front desk operations, enhance the guest experience, and optimize hotel management.

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10 Best Contactless Check-in Software for Hotels 2025

What is Contactless Check in?

Contactless Check-in Software Vendor Shortlist

Hotel Contactless Check-in Software Recommendations

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What are the advantages of contactless check-in software for hotels?

What are the biggest trends in contactless check-in software for hotels?

Implementing contactless check-in has never been easier

Which hotels have already implemented mobile check-in?

Hoteliers Also Ask