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2023 WINNER
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90 Ht Score
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78 Ht Score
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98 Ht Score
2023 FINALIST
Mews’s Contactless Check-in product suite also includes:
92 Ht Score
ResNexus’s Contactless Check-in product suite also includes:
100 Ht Score
2023 FINALIST
Duve’s Contactless Check-in product suite also includes:
74 Ht Score
INTELITY’s Contactless Check-in product suite also includes:
98 Ht Score
2023 FINALIST
Duve’s Contactless Check-in product suite also includes:
85 Ht Score
GuestJoy’s Contactless Check-in product suite also includes:
95 Ht Score
2023 FINALIST
RoomRaccoon’s Contactless Check-in product suite also includes:
91 Ht Score
ResNexus’s Contactless Check-in product suite also includes:
85 Ht Score
Bookboost AB’s Contactless Check-in product suite also includes:
81 Ht Score
Experience Hotel’s Contactless Check-in product suite also includes:
100 Ht Score
2023 FINALIST
Duve’s Contactless Check-in product suite also includes:
82 Ht Score
GuestJoy’s Contactless Check-in product suite also includes:
Hudini’s Contactless Check-in product suite also includes:
Virdee’s Contactless Check-in product suite also includes:
100 Ht Score
2023 WINNER
SABA Hospitality’s Contactless Check-in product suite also includes:
100 Ht Score
2023 WINNER
Goki’s Contactless Check-in product suite also includes:
Hotelinking’s Contactless Check-in product suite also includes:
98 Ht Score
2023 FINALIST
Eleanor’s Contactless Check-in product suite also includes:
Self Service and contactless hotel check-in solutions provide the ability to collect all necessary guest details automatically, with little to no contact from the reception desk. Prior to the coronavirus pandemic, hotels were already moving towards contactless experiences but the pandemic solidified this as a ubiquitous trend across geographies and market segments. Mobile check-in details include passport scans, payment or deposit, E-signatures, arrival time, and more. This helps avoid unnecessary lines at reception providing an improved arrival experience and first impression. Using online check-in allows hoteliers and hotel staff to receive all the information ahead of time, re-establish relationships with guests (often reduced due to OTA’s), and offer additional services - it's the gateway to guest engagement and for digitizing the guest experience. New technology has made digital check-in and touchless guest experiences possible for all hotels and not just the major brands. Social distancing rules drove new demand for hotel tech like QR code ordering systems and digital registration cards. The hotel industry has adapted by moving concierge into apps and messaging services - initiatives that brands like Hilton and Marriott have been pioneering for years but now the technology is cheap and easy enough for even small boutique hotels.
1. Reduce labor tasks: Automate manual tasks like identity verification and check-in to increase efficiency. These efficiencies reduce labor costs while helping your team provide better service
2. Generate incremental revenue: Having guests check-in online prior to arrival allows your hotel to offer additional services such as room upgrades, transportation and early check-in during the anticipation stage before their trip when they’re most likely to splurge. This is the perfect moment to introduce a passive offer that doesn’t feel transactional like it does when sold by most front desk agents.
3. Enhance the guest experience: By collecting all the details in advance, hotels eliminate the queues at the reception and provide an better arrival experience, even if the hotels wants to put an emphasis on personal relationship, the experience is far superior because reception has time to properly speak to guests COVID -19 related : reduce unnecessary crowding and physical contact.
1. Contactless guest journey: The ability for guests to do the check-in on their own mobile phone (not kiosk or tablet). This will become the main check-in method for hotels as the COVID-19 pandemic continues to fluctuate throughout the globe since a vaccine is unlikely to be widely distributed before the end of 2021.
2. Upselling and upgrading: Utilizing the online check-in in order to offer upsells and generate more revenue (both in-destination and -in house upsells). This will become the standard for most hotels, proving as an efficient revenue source. With challenged occupancy rates, it’s never been more important to optimize tRevPAR.
3. Software integrations: A lot of hotels are looking to go completely contactless and allow guests to open the room door automatically (using the guest app or check-in system). A lot more hotels will take advantage of this technology especially since web app solutions are becoming more common and cost-effective.
4. Check-in kiosks: Travelers use mobile devices to scan boarding passes at airport self-service kiosks and increasingly expect this seamless experience at hotels. Touchscreens, electronic tickets (e-ticket), and barcodes have advanced the check-in counter experience. APIs connect kiosks in real-time to property management systems delivering automation to the classic check-in experience.
The process should be instant and quick, the integration process to the PMS should take no longer than 72 hours (it can also take a few min and this depends on the system in question) after which the hotel will be able to start setup process, activating what details they want to collect, adding their branding and more.
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