Let us find your solution 10 Best Business Intelligence Software for Hotels in 2021 | Find Reviews, Pricing, Buying Guide
Helping thousands of hoteliers make better buying decisions every month
Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What is business intelligence software? Business Intelligence tools are designed exclusively for analysis; to provide fast and widespread access to accurate information and insight. Through dashboards, reports and analytics. users can explore their business – both historical performance and future activity. BI automates reporting, turning report producers into information consumers who can in turn analyze and apply their findings to influence business results. Business Intelligence is about gathering data from a variety of sources and then utilizing technology to serve information to decision... Read the full Business Intelligence Software software overview

10 Best Business Intelligence Software

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2021 Winner HotelTechAwards
Hoteliers voted OTA Insight as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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OTA Insight (Revenue Insight)

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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OTA Insight's user-friendly and flexible data intelligence solutions help the hospitality industry to visualise and leverage its data.  Our core aim is to provide our customers w...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted OTA Insight as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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Hoteliers voted Duetto as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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Scoreboard by Duetto

HotelTech Logo score
HT SCORE
98 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powered by advanced analytics and machine learning, Duetto ScoreBoard builds accurate day-level forecasts in minutes and offers instant business insights through comprehensive cus...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Duetto as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted ProfitSword as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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ProfitSage by ProfitSword

HotelTech Logo score
HT SCORE
93 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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ProfitSword is a leader in the development of customizable, web-based business intelligence software solutions for the Hospitality Industry. ProfitSword's Suite of BI applications...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted ProfitSword as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted HotelIQ as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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HotelIQ

HotelTech Logo score
HT SCORE
88 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HotelIQ is a Hotel Analytics & Data Management platform that takes work out of spreadsheets and into highly interactive and visual reports and dashboards. At a bare minimum, it wi...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted HotelIQ as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted D-Edge as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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D-EDGE - DataCruncher

HotelTech Logo score
HT SCORE
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Get a deep understanding of each distribution channel's performance and behaviour to make planning management decisions to increase your revenues. Extract KPI and performance by m...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted D-Edge as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted M3 as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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M3 (Insight)

HotelTech Logo score
HT SCORE
78 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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M3 Operations Management provides easy-to-use back office accounting technology, including dashboards displaying business intelligence, financial data, and KPIs across all of your...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted M3 as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Juyo Analytics as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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Juyo Analytics

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Juyo is a hotel data analytics and visualization platform that empowers users to to take profit driven decisions.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Juyo Analytics as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted myDigitalOffice as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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myPerspective by myDigitalOffice

HotelTech Logo score
HT SCORE
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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myPerspective is your all-in-one business dashboard for RevPAR, ADR, promotional rates, marketing, sales, support, infrastructure and more. Any time, any device. One login, one ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted myDigitalOffice as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Hotellistat GmbH as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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Hotellistat - Business Intelligence

HotelTech Logo score
HT SCORE
65 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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With Hotellistat you get ONE system for all areas of digital market positioning and market analysis. With our innovative approach as a RMB (revenue- market- and business intellige...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Hotellistat GmbH as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Fairmas as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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Fairmas (Pickup Tracking)

HotelTech Logo score
HT SCORE
62 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Time-saving and cost-effective alternative to elaborate Excel solutions that greatly require constant manual effort and are highly prone to errors. All relevant key figures of the...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Fairmas as the #1 Business Intelligence provider in the 2021 HotelTechAwards
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Recent Business Intelligence Articles

The 5 Ingredients of High-Quality Business Intelligence Data

by
Katie Moro
1 month ago

Business intelligence is critical to a hotel’s success. It not only influences and informs revenue and growth strategies, but also sales, marketing, and operations as well. With COVID-19 continuing to disrupt travel around the world, it can be nearly impossible to predict what is happening in your local market without access to data. The highest quality of business intelligence available in the market not only provides historical data for reference but also forward-looking on-the-books data. With this information at hand, hoteliers can plan competitive pricing and promotions to shift share away from the competition. This data is incredibly useful for other teams on property as marketers can plan which booking channel and which segment of traveler to target with upcoming campaigns, sales can track when groups are shopping and proactively prospect business, and operations can ensure they have enough staff in the building to meet a potential surge or drop off in guest counts. Business intelligence can advise how to create the utmost efficiency for any property. With this in mind, analyzing historical data in 2021 should not take a “business as usual” approach. In a year of unprecedented closures and lockdowns due to COVID-19, the industry fluctuated in ways we’ve never seen. Although hoteliers are accustomed to using the “variance to last year” metric to inform their revenue strategies, that will need to change as 2020 data just isn’t viable as a frame of reference. Instead, hoteliers should look at pre-pandemic data from 2019 along with forward-looking on-the-books insight. This combination offers the most accurate picture of hotel performance to enable the most effective decision making. Since COVID-19 introduced a new layer of complexity into travel, there have been significant shifts to the average booking window (now just 0-7 days in most cases), evolving traveler preferences, and a number of other factors that can’t be captured by historical data, forecasts, or published reports. In order to understand these trends as they happen and pivot your business response accordingly, hoteliers need real-time data. For the most accurate look at what’s happening in your area, these five ingredients add up to the highest standard of business intelligence data available in the industry today. They are: 1.     On-the-books: Data that is a confirmed hotel reservation, not a forecast. 2.     Forward-looking: Data that shows information about business booked for future stay dates and not a projection or sentiment of what bookings may happen. 3.     Sanctioned: Data that is extracted in partnership with the provider. 4.     Segmented: Data that has significant depth levels of segmentation, market, and traveler attributes. 5.     Fresh: Data that is refreshed frequently, preferably daily. Not all data is created equally. The most comprehensive solutions can help you accurately plan out sales, marketing, and revenue optimization strategies and shift bookings to your property. Now is the time to hit the reset button on hotel operations and prepare for the unknown as the world takes steps towards rebuilding travel. To learn more about business intelligence solutions available in the hospitality industry and how to approach the shopping and purchasing process, download our new eBook for tips – “The Hotelier’s Guide to Buying Business Intelligence.”  

Hotel Data Analytics: Why Your Reports Are Not Analytics

by
Sameer Umar
1 year ago

At Intelligent Hospitality we’re often asked to replicate existing reports that hotels produce manually.  The thinking behind such a request is understandable: “My hotel spends X hours producing reports at regular intervals (usually daily, weekly, or monthly).  We like these reports.  If they can be automated by a tool, that would save us a lot of time.” While on the surface, that logic is reasonable, it completely misses the advantages of analytics solutions.  More importantly, it highlights a big gap in our thinking and approach towards analytics in the hotel industry.  If you are making the decision to move on to more sophisticated technology, it is important to understand and leverage all its benefits.  Not just to get a substantial ROI out of it, but to be able to compete in today’s market.  My grandfather loved his typewriter and never used a computer.  According to him the only reason to switch from a typewriter to a computer would be to get clearer print.  A computer was too expensive to do just that, so he never bought one.     We all understand today (hopefully) that the ability to type and print is the least of a computer’s capabilities.  We look for speed, memory, connectivity, and overall computing power when we are in the market for a computer.  In fact, it is inconceivable that someone could survive in today’s job market without basic know-how about computers. Similarly, with the information era in full swing, hoteliers who don’t “get” analytics solutions won’t be able to compete in a market full of data-savvy OTAs and rental alternatives like Airbnb.  These new players have already mastered data analytics; They live and die by it.  If you still think it’s “just reporting”, I have taken up too much of your time already.  This article is intended as a starting point for those hoteliers who want to take a more analytical approach to their business. If you’re still reading, I promise this will be more fun than it sounds.  However, just to test your commitment, I will start with something dry…   Definitions Here is how Adobe defines Reporting and Analytics respectively: Reporting is “the process of organizing data into informational summaries in order to monitor how different areas of a business are performing.” Analytics is “the process of exploring data and reports in order to extract meaningful insights, which can be used to better understand and improve business performance.” You don’t have to memorize these definitions.  Just remember one thing - reporting is “monitoring” while analytics is “exploring”.  When we run day to day meetings using templatized reports, we condition ourselves to look for and monitor specific cells/fields – day after day, week after week, month after month.  We only react when we see a significant fluctuation in those values, and even then, we must wait for an analyst to go and get us the answer to our next question.  It’s a slow and reactive process.  Yet, it’s familiar and comfortable. Analytics on the other hand, is driven by curiosity, competitive drive, and a sense of adventure.  It gives us multiple views and perspectives by dimensionalizing data.  It takes us on a journey of discovery by giving us the ability to answer questions on the go.  Thus, it expedites the discovery of opportunities and threats while minimizing surprises.    Visualization Looking at familiar designs and layouts makes our eyes dull to minor changes.  Hence, we don’t see what we don’t expect to see.  Here’s a rose:   Can you spot the Dolphin in this rose? What if I told you that there is a dolphin inside the rose?  Can you find it?  Hint: Take a closer look at the petals.  I hope you were able to find it.  However, I doubt anyone would have noticed it had I not pointed it out. A wall of numbers in a spreadsheet is no different.  You see rows and columns populated with figures.  Unless you know what to look for, it’s hard to see it.   Spotting the proverbial "dolphin" in this wall of numbers is near impossible   Good data visualization should not just be pretty, it should draw your attention to what needs your attention.  To be able to do that, you must crunch huge amounts of data, contextualize, compare, and conditionally format.  And that’s just the basic stuff you should expect from your BI/Analytics solution.   The HotelIQ dashboard draws your eye to critical insights via red dots on the map   The above dashboard consolidates a ton of information.  It includes data by hotel, by month, and by market segment - actuals, OTB, STLY, Budget, and Forecast.  Plus, based on current and historical trends, it also estimates where you are likely to finish against your goals.  Yet, it only needs three simple visuals to convey all that information and more.  The goal is not to bombard you with information, but to highlight what’s most relevant.   Interactivity Looking at the map, you know right away which hotels in which markets need attention.  The color and size of the bubbles can change instantly to indicate the risk levels based on various parameters.  It becomes even more engaging and meaningful as you easily zoom in, filter, and dissect the underlying cause(s).  All this momentum and insight with just a few clicks!  In contrast, with a typical report produced manually by the hotels and consolidated at the corporate office, users would either make due with an aggregate figure or painfully (depending on the size and scale of your operation) go over each hotel one at a time.  Even when you are looking at a single property there are many dimensions like market segments, profiles, feeder markets, channels, and room types that you have to look into and consider in order to make the right business decisions.  And should you have any further questions…like Adobe says, reports are for monitoring, not exploring.  That is the fundamental reason why reports don’t translate well into an analytics environment.  They are restrictive because they are built using simpler tools with lower technical complexity.  When you transpose those reports into an analytics environment they often bring along with them the limitations of their original design.   Effort and Opportunity A lot of hotels have Excel junkies on staff who copy & paste data from various sources, run macros, build pivot tables, and go through data gymnastics every day to lay out the information in a manner the GM likes.  They love these “spread-marts” because they have birthed them at their hotels.  So please forgive me if it sounds like I’m calling your baby ugly.  However, no matter how much you master these basic tools, they are no match for the BI tools used by Data Scientists (with degrees in Computer Science and Data Analytics) to design robust analytics solutions.    Cooking steak in your backyard is very different than running a commercial kitchen   My neighbor can grill a mean steak on the BBQ in his backyard but that doesn’t mean you should trust him to run a commercial kitchen.  It’s nothing against steaks, BBQ, or my neighbor.  We understand that a trained chef in a professionally equipped kitchen can do a lot more with the same ingredients. A hotelier’s job is to optimize profits at the hotel while ensuring that guests get the best experience possible.  The hotel staff should be focused on the achievement of those goals rather than toiling with data for hours – just to create a report.  What you get at the end of the day may be familiar but is also probably outdated information and subject to human error.  Instead, if the same talent that produces reports focused on discovery and insight using the latest BI and Analytics solutions, you’d go much further.   Start Exploring The objective of this article is not to put reports down.  In fact, reports are an important part of analytics. But hotels need to elevate their standards towards analytics.  Stop asking your BI solutions to give you more of the same.  Stop staring at the same rows and columns waiting to see different results.  In this age of information, data fuels success.  If you want to stay relevant, challenge yourself to go further with data analytics.  To help you achieve that, in the coming months I will be taking a more tactical approach to discuss topics related to hotel analytics like improving your hotel’s forecast with the help of analytics, optimizing the performance of hotel sales team with data analytics, and using analytics to run more productive meetings at your hotel.   Partner content brought to you by HotelIQ

The Best GMs Leverage Business Intelligence and Emotional Intelligence

by
Hotel Tech Report
1 year ago

For hotel owners, a positive, productive relationship with hotel managers is central to a hotel’s performance. There can often be a breakdown between hotel managers, who deal directly with front-line staff to navigate day-to-day challenges, and hotel owners, who are not always in-tune with the current state of the business. Since owners often have other corporate entities, or represent entities like Real Estate Investment Trusts, there’s not always enough time in the day to stay up-to-date. Other owners may have little operational expertise within the hospitality industry, which can make communicating succinctly and accurately with hotel managers difficult. In either case, the owner may be perceived by hotel management as out-of-touch or uneducated when it comes to the hotel’s day-to-day operational realities. This disconnect can diminish trust, cause miscommunications, and lead to unrealistic expectations that set the manager up to fail. Management is doing things right; leadership is doing the right things. ~Peter Drucker To combat this disconnect, and foster a relationship built on trust and respect, owners should strive for a thorough and detailed understanding of the business -- a bar that’s incredibly difficult to reach for a non-operational partner. That’s where technology comes into focus. With tools that provide real-time insights through mobile-optimized interfaces, owners can stay connected to the pulse of the hotel from anywhere in the world. This effort to stay informed builds an owner’s operational credibility with their management teams, which models the kind of leadership and engagement owners themselves expect from their management teams. Leveraging technology is not only the most efficient way to stay in touch with the business but it’s also the most reliable route to tackle the most common complaints managers make. By proactively addressing these issues, owners are setting their teams up for success. After all, trust is the defining feature of a fruitful relationship between the hotel manager and ownership. With trust, even conflicts and complaints become opportunities for action and collaboration. Finding common ground gets things done -- and ultimately builds a healthier hotel.   “They don’t understand nuances of hotel operations” Common sense says that a hotel owner is either passionate about the business, or at least understands it. However, some hotel general managers feel that hotel owners “don’t get it,” focusing only on short-term performance and a hotel’s bottom line. A savvy GM respects the owner’s own business acumen and thus will communicate everything that the owner needs to know about the business -- and nothing that they don’t. A savvy hotel owner will engage at a deeper level to develop a solid understanding of the management’s challenges and the hotel’s performance. To achieve this nuanced perspective, hotel owners should be familiar with business intelligence software for hotels that tracks performance and offers analysis at a glance. When integrated into a hotel’s operation, BI tools help owners stay current without wasting time trudging through spreadsheets. Another input comes from Revenue Management Systems (RMS), which reveals the “why” behind pricing decisions. So, rather than going on “gut” instinct, the team’s pricing decisions can be rigorously informed by data. Owners can turn to this data for a clear view into the hotel’s revenue profile, using the data as the basis for incisive, probing questions that inspire the team to better performance. Better questions get better answers!   Deployed in combination, the RMS/BI toolset makes for more productive meetings with management, builds stronger staff relationships, and aligns managers and ownership around a shared perspective on performance -- with minimal time investment for owners   “They don’t invest in technology or aren’t digitally savvy” Owning a hotel doesn't necessarily require extensive operational expertise, which is why building owners often outsource management to third-parties. This is especially true in the case of Real Estate Investment Trusts or owners with businesses outside of hospitality. Owners rely on the expertise of management companies to deliver reliable profitability and consistent returns on the asset. Even so, owners should stay engaged with the business and build trust with their lieutenants by introducing new tech products to their teams. With the information provided by these tools, owners can ask engaging questions about both the business and the problems solved by these technologies. With this lightly hands-on approach, owners build trust with managers without micromanaging and demonstrate a healthy understanding of trends in both the business and the broader industry. Hotel owners have a few levers to show their digital savviness. First, ensure that the team has the tools necessary to run a cutting-edge, modern hotel that guests expect. Guest rooms should feature solid entertainment options and potentially guest room automation. The hotel should consider a guest messaging platform to reach guests in the channels they prefer, including chatbots, which not only makes guests happier but also makes staff more productive. Digital marketing agencies can be powerful allies for hotel owners, offering expert opinions on performance that can inform how an owner approaches marketing discussions with their team. Other technologies for the tech-savvy owner to consider include metasearch management software, website optimization, hotel CRM, upsell software and on-demand staffing platforms that tap into the booming gig economy. During meetings with the hotel’s team, owners should propose relevant new technologies to solve the problems that the team mentions -- and that the owner identifies from the hotel’s business intelligence tools, review and reputation management software, and revenue management platform.     “They don’t invest in my staff or understand how hard we work” Empathy for a hotel manager’s work is an owner’s greatest asset. Hotel managers have a tough position as liaison between hotel ownership and staff, as they must simultaneously motivate staff and fulfill owner expectations. An owner must help the manager navigate this terrain and proactively solve staffing issues. For example, when hotel staff feels overworked, or not heard by hotel management, they may begin looking for work elsewhere. Also, under-investment in staff training may lead career-oriented employees to leave the hotel in pursuit of more supportive professional opportunities. These negative perceptions affect the hotel’s ability to hire and retain workers, which may trickle down to the guest experience -- a huge issue for owners. “With owner expectations of a high-profit margin and keeping variable expenses low, we run very lean operations these days. It’s hard to find good, customer-centric employees who are willing to work for pennies over the minimum wage. It’s hard to be as customer-focused as you want to be with a skeleton crew.” -Amanda Singer, former hotel trainer for IHG Thankfully for hotel owners, maintaining profitability doesn't necessarily mean placing limits on staff investments. There are several categories of technologies that provide outsized impact relative to the investment (high ROI). First off, implementing an Applicant Tracking System helps management be more productive in their rolling hiring efforts. A hotel thrives with great staff, and an organized process for inbound applications encourages quality candidates. Once quality candidates are hired, it’s all about loyalty and engagement. It takes a lot of time and money to find good people, so it’s worthwhile to invest in loyalty. First, offer a mobile-optimized scheduling solution that empowers staff with more control over switching shifts. Next, encourage collaboration and accountability to foster an “owner’s mindset” with both a hotel team  collaboration software and modern housekeeping tech. Each of these tools gives an owner instant access to the pulse of the business through real-time reports and analytics. Finally, maintain the momentum with hotel employee engagement software. With these mobile-optimized tools, staff stay aligned and feel heard and happy at work. For the hotel owner that really wants to recognize a hard-working staff, check the hotel’s reputation management software at regular intervals to highlight exceptional experiences and reward staff for exceeding guest expectations.   *** Relationships are built on trust. And when it comes to hotel owners and general managers, that trust is forged through proven performance. Owners appreciate managers that focus on performance, share wins, and showcase staff. Owners must also provide the tools management needs to achieve that outsized performance. It's a delicate balance that both sides must calibrate to keep a hotel profitable in the near-term and competitive in the long-term.

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Recent Business Intelligence News & Community Updates

ProfitSword Reaffirms Commitment To Business Intelligence Innovation With Appointment Of Jason Wallace As Vice President Of Engineering

ProfitSword
4 days ago

ProfitSword, a premier developer of business intelligence and data integration software, has announced the appointment of Jason Wallace as Vice President of Engineering. Following ProfitSword’s continuing rapid market expansion due to the industry’s increasing need for solutions that can instantly determine real-time business performance, Wallace will play a central role in ensuring that ProfitSword customers continue to have access to the advanced tools they need to swiftly adapt to sudden shifts in market conditions. In his new role as Vice President of Engineering for ProfitSword, Wallace will leverage his more than 15 years of expertise in IT, software development and data management to spearhead ProfitSword’s vision and strategy in meeting hospitality’s latest business intelligence needs and priorities. Wallace’s efforts will specifically focus on providing leadership and expert guidance for ProfitSword’s development teams as well as for the company’s Technical, Data and Systems Integration Services. “ProfitSword holds a long and widely recognized reputation in providing hoteliers with the real-time analytical insight needed to preserve and grow business revenues, and I am honored to have the opportunity to work alongside such an experienced and committed team,” commented Wallace. “I look forward to combining my own expertise with theirs in spurring even greater innovation that pushes the limits on what hoteliers can achieve with their business intelligence strategies.” Prior to joining ProfitSword, Wallace served as Technical Lead/Assistant Director for Master Data Management at EY, a global leader in tax, transaction and advisory services where he was responsible for overseeing the Development and QA teams as well as technical strategy and architecture. Wallace previously also served as Director of Development for Brown Bag Marketing and Vetlocity, where he led the company’s overall technical strategy and architecture. A graduate of computer science from Georgia Tech, Wallace further holds multiple Microsoft certifications for web applications, business intelligence, and database development. “As part of our efforts to stay ahead of the latest business intelligence trends and expectations, ProfitSword always seeks out only the most skilled professionals, and Jason is certainly a welcome addition to our team with his in-depth knowledge of data management, systems integration and software design,” said Robert Ryan, CEO of ProfitSword. “His unique skill set will no doubt prove to be highly valuable in devising new methods of providing hoteliers with the actionable insight required to identify new opportunities for growth and to protect overall profitability.”  

Curator Hotel & Resort Collection Selects Duetto As Preferred Revenue Technology Partner

Duetto
3 weeks ago

Curator Hotel & Resort Collection (“Curator”) named Duetto, the hospitality industry’s leading cloud-based revenue strategy platform, as a preferred partner for revenue solutions for Curator’s independent hotel members. The partnership agreement enables hotels in the Collection to contract with Duetto at preferred terms for its GameChanger application for pricing optimization, ScoreBoard for intelligent reporting, and BlockBuster for optimizing contracted business segments.  “In addition to prior experience working with Curator member hotels, Duetto completed a comprehensive due-diligence process with the Curator team as they assemble best-in-class technology partners for their member hotels,” said John Lingos-Webb, Senior Director of Global Partnerships & Alliances at Duetto. “Independent hotels have always been important to Duetto, and we are thrilled to provide Curator’s unique member hotels our full suite of revenue applications and cloud-based revenue strategy solutions to help them optimize profitability while also streamlining operations.” Curator Hotel & Resort Collection is an owner-centric hospitality platform that offers a competitive alternative for independent lifestyle hotels looking to amplify their performance. Curator provides member hotels with best-in-class operating agreements, services, and technology, while allowing them to retain their identities and what makes them unique.   “With hotel owners focused on economic recovery in today’s volatile market, a robust revenue management strategy backed by industry-leading technology will be a key differentiator,” said Austin Segal, Curator’s Vice President.  “Duetto is the frontrunner in hospitality revenue management solutions, which makes them an ideal partner. Their sophisticated and time-tested technology solution can support our independent owners and operators in growing market share while delivering optimized revenue and ROI on their technology investments.”   

Global Hotel Occupancy Reaches Two-Thirds of Pre-Pandemic Levels According to New Amadeus Research

Amadeus
1 month ago

Amadeus’ Demand360® data shows worldwide hotel occupancy increasing from 31% in January 2021 to 46% in April 2021. China and North America are leading the way, recording occupancy levels of 62% and 51% respectively during April 2021. Since the start of the pandemic, hoteliers have had to rethink many aspects of their business to accommodate new safety procedures, cater to changing guest needs and survive in an extremely complex operating environment. New research from Amadeus reveals how the hospitality industry worldwide has adapted, as well as the trends hoteliers think are likely to stay as the industry rebuilds. Amadeus’ Demand360® business intelligence data shows that hotel occupancy levels are now on an upward trajectory . Worldwide occupancy reached 46% in April 2021, up from the low point of just 13% in April 2020. This means that global hospitality occupancy has climbed two-thirds of the way back to pre-pandemic norms of around 70% for this time of year. The data also shows the booking lead time is lengthening, indicating growing consumer confidence to plan ahead. For much of the past year, nearly all reservations across the world were made within 0-7 days of travel. In recent weeks, bookings made on the same day of travel, which are the most problematic for the industry to accommodate, have shrunk globally from 39% the first week of 2021 to 23% the week of April 25, 2021, and 31-60 day bookings increased from 6% the first week of 2021 to 11% the week of April 25, 2021. The Rebuilding Hospitality report incorporates a survey of 688 global hoteliers delivering new insights into current sentiment and plans: Significant growth optimism: There is a sense of optimism as 30% of hoteliers anticipate opening one or multiple sites in 2021. Leisure travelers are driving recovery: The majority (63%) of hoteliers worldwide think that leisure travel will drive their recovery with domestic leisure by far the highest contributor (45%). In line with this, Amadeus data shows that US, China, and the rest of Asia are starting to see an increase in OTA booking volume, shifting the focus away from a dependence on direct bookings during the pandem Recruiting will be a high priority: Over half (59%) of global hoteliers anticipate that they will need to hire new staff in 2021. Opinion on vaccine passports divided amongst hoteliers: Over half of Asian hoteliers say they are considering asking for vaccine passports before permitting guests to stay whereas just under half of hoteliers in the Americas say they will definitely not be adopting this approach. In EMEA, nearly half of hoteliers are uncertain on their strategy in this area. When considering the aspects of the pandemic pivots that will be here for the longer term, the report reveals: Enhanced hygiene measures are here to stay: Over a third (32%) of hoteliers think that they will always need significant social distancing, sanitization and visible hygiene measures. Long-term reduction in guest contact and stayover cleans: 20% of global hoteliers indicate they will keep interaction between staff and guests to a minimum for the long term, and 21% plan to reduce daily housekeeping for guests. Personalization could help cross the contactless hospitality divide: Over a quarter of respondents (30%) said that contactless tech to support personalized guest experiences was one of the developments in hospitality they were most excited about as we emerge from the pandemic. Around one in four hoteliers (24%) went on to say they would be turning to technology to support personalized experiences making sure the ‘human touch’ of hospitality is not lost. Work ‘staycations’ and long stay rental investments: Creative business pivots like offering work ‘staycations’ and investment in facilities that help travelers elongate stays have helped hoteliers test out new strategies to access new guest segments. Hoteliers report that these will stay as part of the portfolio for the long-term. Francisco Pérez-Lozao Rüter, President, Hospitality, Amadeus comments, “The data and trends from this report are intended to draw together insights from hoteliers around the world as we work together as an industry to plan our recovery. With lower restrictions in place, the US market has provided some early indicators of traveler behavior that could help other international hoteliers understand where they are in the stage of their own recovery. One of the key takeaways from our research and report is that technology will play a central role in the recovery of the hospitality industry, as we found globally 41% of hoteliers plan to spend the same or more on IT this year than they did in 2019. At Amadeus, we are committed to investing in our industry and providing the technology that will help hotels to pivot their strategies and power future growth.” Katie Moro, Vice President of Data Partnerships, Hospitality, Amadeus says, “One year on from the start of the pandemic we are really pleased to see the early indications of traveler confidence and an uptick in some hotel bookings. Now, more than ever, data is so critically important across an entire hotel’s business as it informs not only revenue potential but also marketing strategies, staffing and occupancy profile. We want to help hoteliers understand how all the different pieces of data connect together. Data is the foundation that helps you build a better plan and from there, your property is so much stronger from the ground up.” The Rebuilding Hospitality report highlights the opportunities for hoteliers to rebuild and thrive in 2021 by combining survey data of 688 hoteliers worldwide with the latest insight from Amadeus’ Demand360® business intelligence solution. The survey was managed by Amadeus and conducted anonymously with global hoteliers in March and April 2021. The report seeks to surface hospitality trends that have defined the industry during the pandemic and the best practice examples and advice on how hoteliers can plan for recovery. To learn more about the data and insights, download the report here. Methodology Amadeus surveyed 688 hoteliers across the world in March and April 2021 to capture data for this report. The report incorporates data from Amadeus’ Demand360®, the industry’s only comprehensive forward-looking business intelligence solution. Trusted by more than 30,000 hoteliers worldwide, Demand360® provides 2 years of historical market data plus one year of forward-looking, on-the-books occupancy data to empower hoteliers to create their most profitable revenue strategies and outperform the competition.

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Business Intelligence Software Category Overview

What is business intelligence software?
Business Intelligence tools are designed exclusively for analysis; to provide fast and widespread access to accurate information and insight. Through dashboards, reports and analytics. users can explore their business – both historical performance and future activity. BI automates reporting, turning report producers into information consumers who can in turn analyze and apply their findings to influence business results. Business Intelligence is about gathering data from a variety of sources and then utilizing technology to serve information to decision-makers in ways that help them to understand where opportunities exist within their business.

For info on business intelligence trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Business Intelligence Software
How can business intelligence software improve profitability and efficiency?
Throughout the hotel industry, we suffer from a lack of critical, timely information on the most fundamental aspects of our business. We attempt to address this deficiency through manual reporting; printing reports from operational systems, keying numbers into spreadsheets and emailing files daily. This turns some of the industry’s brightest minds into simple report producers. BI automates, accelerates and enhances reporting, turning these report producers into information consumers who can analyze and apply their findings to take advantage of business opportunities while they still exist.
What are the most important features of business intelligence software?
  • Cloud Infrastructure: Ease of access to BI across devices. No expensive, lengthy implementation or physical on-site installation. 
  • Depth of Information: Ability to not only view statistics/figures, but to dive deeper into the data and understand what’s impacting those results. 
  • Data Management: Ability to manage & clean data to maintain data & reporting quality and accuracy. 
  • Forecast & Budget Support: Forecasting/Budgeting at the most granular level allows hotels to measure their performance on an ongoing basis to achieve their goals. 
  • Enterprise Level Reporting: Allowing users to view performance of multiple hotels using unified standards makes for easier reporting at an area or portfolio level.
Why KPIs can business intelligence software impact for my hotel?
  • Occupancy %: Using advanced Pace metrics, users can see areas of opportunity or concern well in advance and take action to optimize their hotel’s occupancy. 
  • ADR: Analyzing production across market segments, booking channels and source markets, users will be able to see their most and least profitable business, and adjust accordingly. 
  • TRevPAR: By analyzing the segments with the highest total net spend and determining when & where those guests are being displaced, users can optimize their mix to generate higher revenues across departments.


What is the typical pricing for business intelligence software?
BI Tool pricing typically includes an initial setup fee as well as an ongoing monthly subscription cost. The monthly cost can be dependent on the number of rooms/hotels using the tool and the tool may be offered at different price points with differing levels of features & complexity.
Vendors start as low as $2 and as high as $10/room per month, this range would offer the most basic BI solutions and reporting without predictive or self-service features.Hotels that are taking their first steps into BI would benefit from starting off with this kind of low cost solution.
Vendors in the high end of this range would offer the full range of predictive and self-service features available, as well as additional integrations with external sources. Hotels that are familiar with BI and looking to expand their capabilities and depth of knowledge would benefit the most from this type of solution.


How long does it usually take for a hotel to implement new business intelligence software?
1 to 2 weeks per hotel. No downtime required. Simple, quick setup process. Live and on-demand user training available. Depending on whether or not the hotel(s) have existing standardized hierarchies (market segments, channels, room classes) and IT resources (including other vendors) do not delay.

For info on business intelligence trends, questions that you should ask vendors and more download the 2020 Hoteliers Guide to Business Intelligence Software