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10 Best Business Intelligence Software for Hotels in 2023

Hotel Tech Report | Last updated
63 PRODUCTS REVIEWED
1429 HOTELIERS SURVEYED
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We’ve surveyed 1429 hoteliers across more than 98 countries to understand which are the best Business Intelligence vendors, along with everything you need to know in order to buy the right Business Intelligence for your hotel (including our 2023 Business Intelligence Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
MOST POPULAR
Most Popular Business Intelligence

Choosing the right Business Intelligence for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.

Highest HT Score OTA Insight (rated 96% by 387 Hoteliers)
Most Recommended OTA Insight (rated 96% by 387 Hoteliers)
For Branded Hotels. ProfitSword (rated 94% by 230 Branded Hotels)
For Luxury Hotels. OTA Insight (rated 96% by 125 Luxury Hotels)
For Resorts. OTA Insight (rated 95% by 67 Resorts)
For City Center Hotels. OTA Insight (rated 96% by 65 City Center Hotels)
For Bed & Breakfast & Inns. OTA Insight (rated 97% by 51 Bed & Breakfast & Inns)
For Limited Service & Budget Hotels. ProfitSword (rated 92% by 48 Limited Service & Budget Hotels)
For Boutiques. OTA Insight (rated 98% by 46 Boutiques)
For Airport/Conference Hotels. ProfitSword (rated 97% by 28 Airport/Conference Hotels)
For Extended Stay & Serviced Apartments. ProfitSword (rated 88% by 26 Extended Stay & Serviced Apartments)
For Hostels. ProfitSword (rated 86% by 11 Hostels)

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PRODUCT RANKINGS
Business Intelligence Software Vendor Shortlist
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
OTA Insight
4.8 (387 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted OTA Insight as the #1 Business Intelligence provider in the 2023 HotelTechAwards
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OTA Insight empowers hoteliers to make smarter revenue and distribution decisions through its market-leading suite of cloud-based business intelligence solutions
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ProfitSword
4.7 (340 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted ProfitSword as the #2 Business Intelligence provider in the 2023 HotelTechAwards
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A single source of truth for efficient, real-time decision making
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Duetto
4.6 (154 reviews)
Ht score logo 93 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2023 FINALIST
Hoteliers voted Duetto as the #3 Business Intelligence provider in the 2023 HotelTechAwards
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Forecast, track and exceed revenue expectations
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The Hotels Network
4.8 (96 reviews)
Ht score logo 91 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Competitive intelligence. Smarter decisions.
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M3
4.2 (92 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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M3 Insight – A Single Source for Accurate Data
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Juyo Analytics
4.6 (33 reviews)
Ht score logo 75 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Juyo Analytics helps you increase profits by understanding your business better and target more profitable guests.
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RateGain
Easy-to-use and instantly accessible platform also allow the user to track demand for each locality within the city, using a map-view or a table view to compare which locality in each city will see higher demand.
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Aptech Computer Systems Inc
4.3 (16 reviews)
Ht score logo 71 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hospitality Business Intelligence
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inTouch
Spend less time in spreadsheets and make reporting, analysis, and collaboration as easy as pressing a button.
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Cendyn
4.1 (17 reviews)
Ht score logo 19 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Navigate your data. Save valuable time. Monitor performance.
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PRODUCT BUNDLES
These Product Suites Also Contain Business Intelligence
Other solutions that offer an integrated business intelligence add-on module with their core product offering
IDeaS
4.6 (528 reviews)
Ht score logo 99 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2023 FINALIST
Hoteliers voted IDeaS as the #2 Revenue Management Systems provider in the 2023 HotelTechAwards
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or read reviews

IDeaS’s Business Intelligence product suite also includes:

Business Intelligence
BEONx
4.7 (125 reviews)
Ht score logo 85 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

BEONx’s Business Intelligence product suite also includes:

Business Intelligence
Pace Revenue
4.7 (94 reviews)
Ht score logo 81 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

Pace Revenue’s Business Intelligence product suite also includes:

Business Intelligence
PriceLabs
4.9 (18 reviews)
Ht score logo 76 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

PriceLabs’s Business Intelligence product suite also includes:

Business Intelligence Rate Shopping & Market Intelligence
XLR8

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XLR8’s Business Intelligence product suite also includes:

Hotel Management Software Business Intelligence Business Intelligence + 1 more modules
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RMS
4.3 (197 reviews)
Ht score logo 85 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

RMS’s Business Intelligence product suite also includes:

Booking Engine Channel Managers Business Intelligence + 2 more modules
eviivo
4.5 (75 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

eviivo’s Business Intelligence product suite also includes:

Property Management Systems Website Design Channel Managers + 4 more modules
HotelKey

or read reviews

HotelKey’s Business Intelligence product suite also includes:

Property Management Systems Revenue Management Systems Rate Shopping & Market Intelligence + 3 more modules
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RMS
4.2 (266 reviews)
Ht score logo 92 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

RMS’s Business Intelligence product suite also includes:

Booking Engine Channel Managers Business Intelligence + 1 more modules
eviivo
4.5 (89 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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or read reviews

eviivo’s Business Intelligence product suite also includes:

Website Design Channel Managers Direct Booking Tools + 3 more modules
SiteMinder
4.5 (1418 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2023 WINNER
Hoteliers voted SiteMinder as the #1 Channel Managers provider in the 2023 HotelTechAwards
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or read reviews

SiteMinder’s Business Intelligence product suite also includes:

Business Intelligence Payments Processing Software
eviivo
4.8 (59 reviews)
Ht score logo 78 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

eviivo’s Business Intelligence product suite also includes:

Property Management Systems Website Design Direct Booking Tools + 3 more modules
Aptech Computer Systems Inc
4.7 (112 reviews)
Ht score logo 97 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
second finalist logo 2023 FINALIST
Hoteliers voted Aptech Computer Systems Inc as the #2 Finance & Accounting Software provider in the 2023 HotelTechAwards
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or read reviews

Aptech Computer Systems Inc’s Business Intelligence product suite also includes:

Business Intelligence
HelloGM

or read reviews

HelloGM’s Business Intelligence product suite also includes:

Reputation Management Business Intelligence Scheduling & Labor Management
eviivo
4.8 (17 reviews)
Ht score logo 98 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

eviivo’s Business Intelligence product suite also includes:

Property Management Systems Website Design Channel Manager + 4 more modules
PriceLabs
4.9 (19 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

or read reviews

PriceLabs’s Business Intelligence product suite also includes:

Business Intelligence
Omniboost

or read reviews

Omniboost’s Business Intelligence product suite also includes:

Hotel CRM & Email Marketing Business Intelligence Finance & Accounting Software
Cendyn
4.4 (144 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more
winner logo badge 2023 WINNER
Hoteliers voted Cendyn as the #1 Hotel Reservations Systems provider in the 2023 HotelTechAwards
Learn more

or read reviews

Cendyn’s Business Intelligence product suite also includes:

Business Intelligence
Ireckonu

or read reviews

Ireckonu’s Business Intelligence product suite also includes:

Hotel Guest Apps Business Intelligence Staff Collaboration Tools + 2 more modules
Magnum Leap Business Intelligence

or read reviews

Magnum Leap Business Intelligence’s Business Intelligence product suite also includes:

Revenue Management Systems Revenue Management Systems Hotel Bedbanks
OVERVIEW
What is Business Intelligence
Finding the right Business Intelligence solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best Business Intelligence vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2023 Business Intelligence Guide)
BENEFITS
How can business intelligence software improve profitability and efficiency?
Business Intelligence tools are designed exclusively for analysis; to provide fast and widespread access to accurate information and insight. Through dashboards, reports and analytics. users can explore their business – both historical performance and future activity. BI automates reporting, turning report producers into information consumers who can in turn analyze and apply their findings to influence business results. Business Intelligence is about gathering data from a variety of sources and then utilizing technology to serve information to decision-makers in ways that help them to understand where opportunities exist within their business.

 
Throughout the hotel industry, we suffer from a lack of critical, timely information on the most fundamental aspects of our business. We attempt to address this deficiency through manual reporting; printing reports from operational systems, keying numbers into spreadsheets and emailing files daily. This turns some of the industry’s brightest minds into simple report producers. BI automates, accelerates and enhances reporting, turning these report producers into information consumers who can analyze and apply their findings to take advantage of business opportunities while they still exist.
 
  • Increase Occupancy %: Using advanced Pace metrics, users can see areas of opportunity or concern well in advance and take action to optimize their hotel’s occupancy. 
  • Boost ADR: Analyzing production across market segments, booking channels and source markets, users will be able to see their most and least profitable business, and adjust accordingly. 
  • Grow TRevPAR: By analyzing the segments with the highest total net spend and determining when & where those guests are being displaced, users can optimize their mix to generate higher revenues across departments.
FEATURES
What are the most important features of business intelligence software?
  • Cloud Infrastructure: Ease of access to BI across devices. No expensive, lengthy implementation or physical on-site installation. 
  • Depth of Information: Ability to not only view statistics/figures, but to dive deeper into the data and understand what’s impacting those results. 
  • Data Management: Ability to manage & clean data to maintain data & reporting quality and accuracy. 
  • Forecast & Budget Support: Forecasting/Budgeting at the most granular level allows hotels to measure their performance on an ongoing basis to achieve their goals. 
  • Enterprise Level Reporting: Allowing users to view performance of multiple hotels using unified standards makes for easier reporting at an area or portfolio level.
PRICING
What is the typical pricing for business intelligence software?
BI Tool pricing typically includes an initial setup fee as well as an ongoing monthly subscription cost. The monthly cost can be dependent on the number of rooms/hotels using the tool and the tool may be offered at different price points with differing levels of features & complexity.
 
Vendors start as low as $2 and as high as $10/room per month, this range would offer the most basic BI solutions and reporting without predictive or self-service features.Hotels that are taking their first steps into BI would benefit from starting off with this kind of low cost solution.
 
Vendors in the high end of this range would offer the full range of predictive and self-service features available, as well as additional integrations with external sources. Hotels that are familiar with BI and looking to expand their capabilities and depth of knowledge would benefit the most from this type of solution.
 
IMPLEMENTATION
How long does it usually take for a hotel to implement new business intelligence software?
1 to 2 weeks per hotel. No downtime required. Simple, quick setup process. Live and on-demand user training available. Depending on whether or not the hotel(s) have existing standardized hierarchies (market segments, channels, room classes) and IT resources (including other vendors) do not delay.
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RELATED CATEGORIES

1. Finance & Accounting Software
2. Channel Managers
3. Rate Shopping & Market Intelligence
4. Revenue Management Systems

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Our vision is to make Hotel Tech Report the starting point for every tech stack decision within the global hotel industry from small B&Bs to major chains.

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We rank products based on our proprietary ranking algorithm, the HT Score. The HT Score is an aggregated score out of 100 that is relative within each category that is intended to encapsulate key variables in the buying process including: customer ratings & reviews, partner ecosystem, integration availability, customer support, geographic reach and more.

Similar to REVPAR for hotels, the HT Score is intended to be a normalizing metric to be able to better compare different vendors. Instead of rate and occupancy, the two prinmary drivers are a blend of review quantity and average ratings. Also similar to REVPAR, the HT Score is a metric to aid in decision making but is not intended to be used as a sole factor when selecting vendors.

To learn more about the HT Score ranking methodology, visit our HT Score documentation and changelog

Maintaining independence and editorial freedom is essential to our mission of empowering hoteliers.

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HTR crowd sources tens of thousands of verified reviews every year and aggregates hundreds of thousands of other data points ranging from expert recommendations to product integrations data which are instantly analyzed and made available to millions of hoteliers around the globe to discover, vet and research digital products for free on the platform to make technology decisions faster, easier and less risky-thus speeding up the pace of global innovation and adoption of technology.

Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

While HTR’s data set is constantly growing making its recommendations more representative and accurate over time, our programatic recommendations based on the HT Score, data and segment popularity are intended to serve as a tool for you to leverage in the buying journey but do not replace thorough due dilligence and research. No two hotels are alike and most purchasing decisions also include personal preferences which is why we highly recommend that buyers consider a minimum of 3-5 vendors during the research processthat you get live demos and price quotes from to be able to make an informed decision.