Case Study

From Data Chaos to Exponential Growth: The Pandora Hotels Story

Ricky Schoeman

Cloudbeds · November 28, 2025

Pandora Hotels, a collection of 12 sustainable, guest-focused properties across Spain, partnered with Cloudbeds to eliminate unreliable data, reduce manual work, and unlock powerful commercial growth. With Cloudbeds, the team transformed data chaos into clarity — and strategy into exponential revenue gains.

Why it matters: Cloudbeds empowered Pandora Hotels to move beyond outdated systems and build a scalable, data-driven revenue engine. By giving leaders real-time accuracy and staff intuitive tools, the group improved performance, accelerated growth, and reclaimed time for strategy.

Cloudbeds provides Pandora Hotels with a unified, intuitive platform that simplifies operations, ensures data accuracy, accelerates reporting, and enables revenue teams to act decisively across 12 properties.

Top 3 Core Objectives: As Pandora Hotels grew its portfolio, the team needed a reliable, flexible platform that reduced manual workloads, empowered staff, and provided accurate data for strategic decision-making.

Replace unreliable systems: Move away from a PMS that produced inconsistent, mismatched reports — making analysis slow, difficult, and unreliable.
Empower on-property teams: Adopt an intuitive, people-friendly system that reception teams could use with speed and confidence, improving guest-facing agility.
Gain trustworthy, actionable data: Access accurate, fast-downloading reports that enable deeper analysis, stronger revenue strategies, and better decision-making.

"I chose the system thinking about my reception team, not just myself. The person in front of the client needs agility and usability. With Cloudbeds, if they have to move a reservation, they can just drag it. If they have to check a price, it’s easy."

Dahiana Peruchena

Head of Revenue Management

👍 Head of Revenue Management Dahiana Peruchena said that Cloudbeds empowers staff with intuitive, guest-ready tools.:

"I chose the system thinking about my reception team, not just myself. The person in front of the client needs agility and usability. With Cloudbeds, if they have to move a reservation, they can just drag it. If they have to check a price, it’s easy."

⚖️ The selection process: During their research process, Dahiana Peruchena evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Head of Revenue Management Dahiana Peruchena said, about their decision: "What I value most is the growth of the tool — the way Cloudbeds listens and responds to improvements. And the veracity of the data the system receives gives me confidence in every analysis."

📈 The results: Cloudbeds gave Pandora Hotels the clarity, speed, and accuracy needed to unleash its commercial potential — turning fragmented data into strategy and strategy into revenue.

26% revenue increase toward annual goal within the first quarter at one of the group’s properties
Fast, reliable data extraction that dramatically reduced manual work and freed time for strategy
Operational efficiency across 12 properties powered by intuitive workflows