How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

OPERATIONS

How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

The Dutch boutique hotel saves huge amounts of time every week, went paperless, and changed their whole check-in process.

Why it matters: The Dylan Amsterdam is a privately owned five-star boutique hotel providing guests with a luxury experience in a city center location. Its 40 rooms are spread over historic townhouses, combining traditional charm with contemporary style. The hotel prides itself on its personal service and the ability to make every guest feel at home. The Dylan needed a flexible, user-friendly property management system that would grow with them. Key priorities were easy communication and future proofing, including easy guest segmentation for emails and remote management.

- New reports created in just 5 minutes compared to 2–3 weeks previously - 100% automated payments - Newsletters created in just 1 hour compared to 3 days previously

Top 3 Core Objectives: “Being green is something that I know Mews stands for, and we’re a Green Globe hotel so that works perfectly. You don't have to print out anything anymore for payments, for reservations... everything is in the cloud.” Carol Domacassé, Reservations Manager, The Dylan Amsterdam

Easy reports and emails: Prior to Mews, it took a huge amount of time to create new customized reports and personalized guest emails.
24/7 access: On-premises solutions require staff to be onsite to access the system, meaning very little flexibility for running operations.
No more physical waste: Physical print-outs were a key part of various processes, including check-ins and reports. Housekeeping and maintenance staff used pen and paper to track their work, and had to return to the office computer or call front desk to record progress.

Innovators Mentioned

Mews

Robbert Van Rijsbergen

Director of Sales and Marketing

The Dylan Amsterdam

"Our new staff are like: wow, this works wonderfully! Everybody's really happy, because it gives them a little more confidence to do their work."

Robbert Van Rijsbergen

Director of Sales and Marketing

👍 Director of Sales and Marketing Robbert Van Rijsbergen said that One of the major benefits for The Dylan was the ease of use for ramping up new staff::

"Our new staff are like: wow, this works wonderfully! Everybody's really happy, because it gives them a little more confidence to do their work."

⚖️ The selection process: During their research process, Robbert Van Rijsbergen evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Director of Sales and Marketing Robbert Van Rijsbergen said, about their decision: "Being green is something that I know Mews stands for, and we’re a Green Globe hotel so that works perfectly. You don't have to print out anything anymore for payments, for reservations... everything is in the cloud."

📈 The results: An intuitive interface and a smart, powerful technology have transformed these processes to save time and improve functionality. With Mews’ cloud-based hospitality system, staff can log in from their phone and work remotely, wherever they are. Now, housekeeping staff take a tablet on their trolley and can update room status live from every room via the Mews Housekeeping app.

• Creating a new report used to take 2–3 weeks, now it takes five minutes • Creating a new email used to take 2–3 days, now it takes one hour
• The Dylan changed their front desk and check-in concept to focus on guest comfort – now, staff use tablets and phones and sit down with guests and offer them a drink for a memorable check-in • The team has much more flexibility with home working
• Substantial time savings for housekeeping staff • Improved efficiency and cooperation between front office and housekeeping • Zero printing waste • The hotel now has Green Globe certification