Case Study

Casa Palacete 1822 maximises rate control and prevents overbookings with SiteMinder’s platform

Zidane Doshi

SiteMinder · Juni 12, 2025

Offering a perfect blend of 19th-century grandeur and modern hospitality, Casa Palacete 1822 stands as one of Granada’s most distinctive boutique accommodations. This intimate six-room property delivers personalised service in a meticulously restored historic palace, just steps from the city’s iconic cultural attractions including the magnificent Alhambra. The property combines authentic Spanish heritage with contemporary comfort, creating a unique experience for discerning travellers seeking both historical immersion and modern convenience. Each of the six rooms features a distinctive cultural theme: Chinese, French, Hindi, and American double rooms, plus Italian and English double deluxe rooms, with carefully preserved architectural elements alongside thoughtful amenities that elevate the guest experience. A renowned coffee bar is another highlight of this unique property.

Why it matters: For boutique properties like Casa Palacete 1822, efficient distribution management isn’t just convenient—it’s essential for success in a competitive marketplace. With just six rooms, each accommodation represents a significant portion of potential revenue, making optimal distribution across multiple channels absolutely crucial.

Casa Palacete 1822 needed a comprehensive distribution management solution that would allow their 6-room boutique property to compete effectively in the market.

Top 3 Core Objectives: David Belón aims to leverage technology for delivering exceptional guest experiences at Casa Palacete 1822. Where the team could optimise their distribution strategy and enhance operational effectiveness.

Multi-channel distribution management: A unified platform for all booking channels.
Real-time rate optimisation: Instant pricing adjustments for better conversions.
Overbooking risk mitigation: Smart tracking system to prevent reservation errors.

"SiteMinder makes it incredibly easy to manage multiple distribution channels through its channel manager—including our own direct channels."

David Belón

General Manager

👍 General Manager David Belón said that offering a level of simplicity that's unmatched in today's market.:

"SiteMinder makes it incredibly easy to manage multiple distribution channels through its channel manager—including our own direct channels."

⚖️ The selection process: During their research process, David Belón evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

General Manager David Belón said, about their decision: "Thanks to SiteMinder's instant refresh capability, we can spot these inconsistencies in real time and make the necessary pricing adjustments."

📈 The results: The ability to monitor, adapt, and optimise their distribution strategy in real-time has transformed their approach to revenue management over their eight-year partnership with SiteMinder.

Successfully tracked and prevented double-bookings using the RUID (a unique reservation identifier), and through the sales log provided by SiteMinder.
By simplifying what was previously a time-consuming process, SiteMinder has freed the team from tedious administrative tasks.
The platform provides essential insights through booking performance reports and rate parity monitoring, offering a fast preview to ensure they're on the right track with pricing.