Why it matters:
The changes in management structure are becoming a common occurrence as hotels begin the journey through recovery. Combining the group’s revenue management and overall innovation as it relates to technology is paramount. When the hotel group was looking at revenue management solutions a few years ago, there were discussions about a number of solutions among the different hotels.
In 2017, a new director joined the group and made the decision to move forward with significant new technology changes, and Caprini began investigating various revenue solutions with the help of a consultant. A shortlist was compiled – it contained four of the top international RMS (revenue management system) vendors, including IDeaS. To ensure they all were judged fairly, Caprini and his team created a scorecard with different key elements for the systems, including reporting, forecast pricing, room type optimization, and other elements that mattered to each property.