How Agnelo Fernandes is Making Cote Hospitality Epic

Cote Hospitality CEO Agnelo Fernandes set out to transform both the guest and associate experience across the company's resort and camp portfolio. By embedding ProfitSword, Hotel Effectiveness, and Alice into daily operations, the team shifted from reactive management to forward-looking, data-driven decision-making.

How FPG Helped Anantara Ubud Bali Achieve the #1 RevPAR Ranking in Asia

Millennium Place Marina In Dubai Generates AED 5m in Incremental Revenue With FPG

Millennium Place Marina Dubai has ranked #1 amongst Millennium Hotels & Resorts in MEA for incremental revenue performance, achieving the highest room RevPAR uplift and overall RevPAR uplift across all products. Since implementing FPG’s front desk performance solution in 2019, the hotel has transformed guest check-in moments into measurable revenue results, steadily growing Room RevPAR impact from +1.20% in 2019 to +4.93% in 2025 — proving the powerful impact of engaged, performance-driven frontline teams.

COURTYARD BY MARRIOTT SEMINYAK BALI ACHIEVES +6% REVPAR GROWTH WITH FPG

Located in the heart of Seminyak, one of Bali’s most popular resort destinations, Courtyard by Marriott Seminyak Bali is renowned for its vibrant atmosphere and dedication to guest satisfaction. Behind the scenes, the hotel’s leadership team has been quietly redefining performance success, leveraging FPG’s data-driven platform to enhance upselling performance, motivate staff and streamline operations.

Improving guest experience & direct revenue

The Regency Hotel Kuwait Ranks #1 In Regional Performance With FPG

The Regency Hotel Kuwait's partnership with FPG produced exceptional outcomes in 2025.

How Oceana Used GuestRevu to Improve Feedback Quality and Benchmark Their Guest Experience

Oceana Beach and Wildlife Reserve adopted GuestRevu to collect more detailed feedback, streamline online reputation management, and benchmark their performance against similar properties. This has helped the team refine their guest experience and compare results locally and internationally.

How Royal St Andrews Streamlined Guest Feedback and Online Reputation Management from Day One with GuestRevu

Royal St Andrews implemented GuestRevu from the moment they opened to gather structured guest feedback, monitor online reputation, and understand guest expectations. This ensured the team could make informed decisions, improve service quickly, and support their broader destination-focused offering.

BATIQA Hotels established an internal target Performance Score of 92 and, within a year, exceeded expectations by attaining a score of nearly 94.

BATIQA Hotels partnered with TrustYou in 2022 to gain deeper insights into guest satisfaction and identify key areas for improvement. By leveraging both TrustYou’s Analytics and Survey solutions, the eight-hotel group has made significant progress in enhancing its online reputation and overall business performance.

How Nobis provides a 5-star experience in-person and digitally

Nobis Hotels, a luxury hotel chain with properties across Europe, was delivering exceptional in-person service but struggling to deliver the same through its digital communications. They partnered with Bookboost to reflect their luxury brand promise in the digital world and increase guest engagement across WhatsApp, email, and SMS.

The value of listening: An analysis of how Voyages Indigenous Tourism Australia uses guest feedback to drive operational excellence

Voyages Indigenous Tourism Australia uses guest feedback data to enhance operational performance and elevate guest satisfaction across its unique properties, including Ayers Rock Resort and Mossman Gorge Cultural Centre.

The Usual Hotels: How to build connections with guests from day one

The Usual wanted guest communication that feels local, warm, and brand‑aligned from day one, without adding overhead to their lean team. They adopted Bookboost to centralise messaging, automate guest journeys, and tailor communication per property.

How ROOMERS Hotels Found the Best Guest Engagement Solution with SuitePad

ROOMERS Frankfurt launched a head-to-head test, comparing SuitePad’s in-room tablets with a mobile web app. The goal? Determine which platform best engaged guests while providing seamless access to hotel services.

How to balance automation with authenticity in Guest Communication

Clink is one of the largest independently owned chains of hostels in Europe. The essence of the team translates into their deep commitment to authenticity, staying true to their roots while simultaneously embracing innovation. They faced a growing dilemma: Today's travellers demand instant digital service while still expecting personalised attention.

Grand Hotel Amrâth Amsterdam boosts upsell revenue by 284% with Oaky’s Front Desk Upselling

Front desk upselling had always been part of Grand Hotel Amrâth Amsterdam’s culture, but the manual process made it more of a burden than a benefit. Within just a few months, the hotel increased upsell revenue by 284% while making upselling easier and more natural for staff and guests. Team motivation also improved.

Bold, Urban, Connected: How Media One Hotel Elevated Guest Experience With Hoteza

Media One Hotel turned to Hoteza to give guests more control over their stay: from mobile key access to in-room TV and digital menus. The platform made the guest journey seamless and reduced reliance on phone calls to the front desk.