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Review of Zaplox

4
La integración con PMS se sobrevendió
Director of Finance from 100 to 199 habitación Bed & Breakfast & Inns in Richmond (United States)
Verificado
hace 5 años
Productos Revisados
Sistemas de entrada sin llave para hoteles
Aplicaciones para huéspedes de hotel
¿Qué le gusta más?
La posibilidad de que los huéspedes utilicen el sistema con poca interacción si así lo desean, especialmente durante la pandemia.
¿Qué le desagrada o cree que podría mejorarse?
Todavía no puedo integrarse completamente con Opera. Tengo que pasar manualmente las tarjetas de crédito cuando un huésped realiza el pago mediante este sistema.
2.0
Pobre
Facilidades de uso
2.0/5
Atención al cliente
2.5/5
ROI
N/A
Puesta en práctica
N/A
Pernilla B. from Zaplox replied
Dear Jim, We are truly thankful for your partnership with Zaplox and understand the frustration and dissatisfaction with the inconsistencies within your PMS configuration. Zaplox has many customers using the mobile check out with payment with no issues and of course, through our communications with you and the property team, we are supporting the PMS company you work with to resolve the current PMS configuration issue. Unfortunately, Zaplox is reliant on the PMS being configured specifically in a way to have a successful mobile check out with payment. We will continue to stay in very close contact with your team and your PMS supplier to pursue a swift resolution. Thanks again for your candid feedback. Please feel free to contact us at any time if you have any further questions or concerns. Warm Regards, The Zaplox Management Team

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