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MARKETING
Digital guest communication and service
Personalization sells: fact. And it sells particularly well in the hospitality sector. According to McKinsey & Company, brands that use individualized marketing tactics such as personalized emails can generally expect a 40% increase in revenues.
Integrate & combine software:: Have different digital solutions use one clean database
Automate processes:: Save time and staff by automating processes
Offer personalized communication:: Demanding guests expect individual offers
Innovators Mentioned
Head of CRM & Customer Experience
Grand Resort Bad Ragaz
"What I particularly appreciate is the direct dialogue the participating interface parties used. We did not have to be involved in detail in the set-up process."
Siân Dunn
Head of CRM & Customer Experience
"What I particularly appreciate is the direct dialogue the participating interface parties used. We did not have to be involved in detail in the set-up process."
Head of CRM & Customer Experience Siân Dunn said, about their decision: "Interface conception & implementation were easy. We are very happy about the advanced service we can now offer our guests with this cooperation."
Personal communication.
Personalized service for hotel guests along the entire guest journey.
Fully automated processes.
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