Frontdesk Anywhere vs. NewBook (PMS):
Lequel vous convient le mieux ?

The Decision

Choosing between Frontdesk Anywhere and NewBook boils down to understanding what your hotel needs most. Both systems aim to streamline operations, but they approach this goal differently: Frontdesk Anywhere emphasizes its all-in-one cloud platform for reservations and reputation management, while NewBook combines property management with a booking engine and specialized modules. This comparison will help you decide which product better fits your property’s size, segment, and operational goals.

The primary difference lies in their review volume and recent feedback. NewBook has 16 reviews with a higher overall rating (4.75/5) and more recent reviews in the past 6 months, making its feedback more current and relevant. Frontdesk Anywhere has 15 reviews but none recent, so its data is slightly outdated.

Finally, consider your hotel’s location and regional support. Frontdesk Anywhere operates mainly in North America and Asia Pacific, while NewBook has a presence in Asia Pacific, Europe, and North America. Your choice might depend on the regional support and integrations you require.

Is Frontdesk Anywhere or NewBook Better for Hotels?

Both Frontdesk Anywhere and NewBook serve hotels by providing property management solutions, but they diverge in scope and depth. Frontdesk Anywhere’s platform is designed for independent hotels, motels, and boutique properties, integrating reservations, online distribution, and reputation management into one cloud-based system. NewBook, on the other hand, offers a broad suite of modules—like spa & wellness, guest CRM, digital registration, and multi-currency features—that cater to properties looking for a highly customizable and multifunctional platform.

While Frontdesk Anywhere is praised for its straightforward reservation and reporting tools, it is more limited in features like guest CRM or multi-lingual support. NewBook’s strength is its comprehensive feature set, including a native email marketing tool and integrated payment terminals, making it suitable for properties seeking a more all-encompassing management experience. Do you need a simple, focused PMS or a versatile platform capable of supporting diverse property types?

Frontdesk Anywhere vs NewBook: Which Should Your Hotel Choose?

If your hotel primarily needs a user-friendly, reliable PMS with strong support and online reputation tools, Frontdesk Anywhere is a solid choice. It is especially suitable for independent hotels and motels that want core functionalities with minimal fuss, supported by a 4.77/5 ease of use rating and 4.7/5 customer support.

Conversely, if your property requires a broader set of features—such as guest CRM, multi-lingual capabilities, integrated email marketing, and modules like spa and wellness—NewBook is the better fit. Its 4.75/5 rating and extensive feature count make it ideal for properties aiming to increase operational efficiency and revenue through targeted guest engagement and ancillary services.

In summary, choose Frontdesk Anywhere if simplicity, support, and reputation management are your priorities. Opt for NewBook if you need a highly customizable, feature-rich platform that supports a wider array of property types and operational functions.

Is Frontdesk Anywhere or NewBook Easier to Use?

Both systems boast high ease-of-use ratings, but Frontdesk Anywhere slightly edges out with a 4.77/5 rating, compared to NewBook’s 4.69/5. Reviewers highlight Frontdesk Anywhere’s intuitive interface, straightforward reservation management, and quick onboarding process, making staff adoption smoother. Customers mention that support staff are helpful and responsive, which aids staff in confidently using the platform.

NewBook's interface is also praised for being user-friendly and robust, but some users note a slight learning curve due to its extensive features. Its onboarding score is higher at 4.77/5, reflecting recent ease of implementation and training support.

Edge: Frontdesk Anywhere.

Which Has Better Features: Frontdesk Anywhere or NewBook?

NewBook offers a wider range of features—15 unique modules including guest CRM, multi-lingual support, digital registration, gift vouchers, and an integrated payment terminal—none of which are available in Frontdesk Anywhere. It also provides modules for ancillary revenue tracking, native email marketing, and a mobile app, making it more versatile for properties wanting to upsell or communicate more effectively.

Frontdesk Anywhere has only one unique feature: EPoS (Electronic Point of Sale), which may be useful for properties with extensive on-premise retail or F&B outlets. Overall, NewBook’s extensive feature set (more than double the core offerings) makes it the more comprehensive choice for properties seeking functionality beyond basic PMS.

Edge: NewBook.

Which Has Better Customer Support: Frontdesk Anywhere or NewBook?

Customer reviews consistently rate NewBook support at a perfect 5/5, highlighting prompt, knowledgeable responses and dedicated assistance. Customers say, “The support staff have been amazing—prompt, helpful, and always available,” which indicates a highly responsive support team.

Frontdesk Anywhere earns a 4.7/5, with reviews praising its tech support as “amazing” and “helpful,” though some mention occasional delays in response. Its support is very reliable but not as highly rated as NewBook’s.

Edge: NewBook.

Which Has More Integrations: Frontdesk Anywhere or NewBook?

Both platforms boast a similar number of verified integrations—15 for Frontdesk Anywhere and 16 for NewBook—with shared integrations including SiteMinder and Revinate. Unique integrations for Frontdesk Anywhere include GuestCentric, Sojern, and TrustYou, primarily serving North American and Asian markets.

NewBook offers additional integrations such as TripAdvisor, PriceLabs, and IDeaS, expanding its reach into online travel agents, dynamic pricing, and revenue management. If your hotel relies heavily on third-party channels and revenue tools, NewBook’s broader integration network provides more options.

Edge: NewBook.

Which Do Hoteliers Rate Higher: Frontdesk Anywhere or NewBook?

NewBook’s recent reviews reflect a slightly higher overall rating (4.75/5) compared to Frontdesk Anywhere’s 4.47/5, with the latter having no recent reviews. Hoteliers in the boutique, resort, and vacation segments consistently praise NewBook’s feature depth, ease of use, and customer service.

Frontdesk Anywhere’s users, mainly independent hotels and motels, appreciate its core reservation and reputation features but note areas for improvement in design and customization. Given the recent review activity, NewBook’s ratings are more reliable indicators of current user satisfaction.

Edge: NewBook.

How Much Do Frontdesk Anywhere and NewBook Cost?

Frontdesk Anywhere’s pricing details are not publicly disclosed and do not offer a freemium model or fixed monthly rates, making direct comparisons difficult. It is likely customized based on property size and requirements.

NewBook costs $1,000 upfront, with no mention of ongoing monthly fees, but no free trial or tiered pricing is listed. Its straightforward pricing makes it easier to budget for, especially for properties that want a clear cost structure.

What Type of Hotel Should Use Frontdesk Anywhere?

• Hotels that prioritize online reputation management and quick reservation handling.
• Properties seeking an all-in-one cloud platform with centralized operations.
• Independent hotels, boutique properties, and resorts.
• Hotels that value strong customer support and simple, intuitive tools.

Not ideal if your hotel needs advanced modules like guest CRM, multi-lingual support, or ancillary revenue tools.

What Type of Hotel Should Use NewBook?

• Hotels, motels, resorts, and vacation properties looking for extensive customization.
• Properties interested in multi-lingual, multi-currency, and integrated email marketing features.
• Hotels that want to upsell ancillary services like spa, wellness, or gift vouchers.
• Businesses aiming for a future-proof platform with broad integrations and modules.

Not ideal if you operate a small, single-service property that only needs basic reservation functions or if you prefer a lower-cost, simple PMS.

Frontdesk Anywhere vs NewBook: The Bottom Line for Hotels

The core difference is that NewBook offers a broader, more modern feature set with higher recent review activity, signaling current user satisfaction. It caters well to diverse property types looking for extensive operational tools and guest engagement modules.

Choose Frontdesk Anywhere if your hotel relies on streamlined reservation management, reputation control, and support in a simpler, cloud-based environment. It suits properties that want core PMS functionality without the complexity of multiple modules.

Opt for NewBook if your property requires a versatile, scalable system with modules like guest CRM, multi-lingual support, and ancillary revenue tracking. Its extensive integrations and recent positive reviews make it the stronger choice for dynamic, growth-oriented hotels.

In conclusion, if recent reviews and a broader feature set matter most, NewBook clearly leads. For properties valuing simplicity and solid core tools, Frontdesk Anywhere remains a dependable option.