How a 10-Room Boutique Hotel Achieved 93% Occupancy in Its First Year With PriceLabs

Jacky, founder of the Phuket-based revenue management agency GetGuest, paired PriceLabs with Cloudbeds from day one for Summer Sea Phi Phi Island, a 10-room boutique hotel that opened in December 2024.

How Lumina Suites Scaled to 115 Apartments With PriceLabs' Centralized Pricing

Lumina Suites, a boutique serviced-apartment brand in Melbourne's CBD, grew from a single apartment in 2023 to 115 units across four buildings under two brands - Lumina Suites and Lumina Stays.

How Hotel Nido Sky Outperformed the Market With PriceLabs' Occupancy-Based Pricing

How Oakwood Premier Melbourne Cut Proposal Turnaround to 15 Minutes

A five-star hotel with 392 rooms was still building event proposals from scratch, by hand, every single time. Oakwood Premier Melbourne transitioned to iVvy and reduced the booking time to 15 minutes.

How Boulder Falls Inn Grew Event Revenue by 43% in 8 Months

Boulder Falls Inn switched from an outdated legacy system to iVvy and grew event space revenue by 43% in eight months. The team also cut 15 hours a week off their workload. Here's how better reporting and a more flexible platform got them there.

More revenue, less time at the desk: what a Guest App changes in daily hotel operations

MADRIGALE, a family-run 4-star superior hotel above Lake Garda, launched the Gastfreund Guest App under its own name as "MAD Vibes", available in the App Store and Google Play. Guests open it before arrival and use it throughout the stay: 12,862 accesses a month, 87 hours of front-desk time saved and 554 printouts avoided.

Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

56 hours less front-desk work per month: how HOLZLEITEN digitised check-in, billing and check-out

HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.

AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Running a multi-property hotel group in one of Europe’s most visited island destinations means guest communication never really stops. From the moment someone considers a booking to the final moments of their stay, there are questions to answer, services to promote, and experiences to deliver across every touchpoint. For AX Hotels, keeping up with that demand while giving its front office and reservations teams the space to focus on genuine hospitality was the core challenge. The group needed a way to handle high volumes of routine enquiries quickly and accurately, support guests throughout their entire stay, and turn those interactions into real commercial outcomes, including direct bookings and add-on purchases.

How Lerch Genusswelten Cut OTA Revenue by €500K and Added €738K in Direct Bookings with Smart Host

Absolute Hotel Services unifies guest acquisition, direct bookings and performance analytics with SiteMinder’s platform

Absolute Hotel Services is a hospitality management group with a portfolio spanning hotels, resorts and serviced residences across the Asia-Pacific region. Known for its commitment to operational discipline and consistent guest experiences, the group supports independent owners and branded properties alike with a full suite of management, sales and distribution services. We spoke with Sunicha Pujchatam, Revenue and Distribution Manager, and her team about online distribution, channel performance and direct booking strategy across the group’s properties.

How a City Hotel in Estonia Achieved +24% Revenue Growth with hotellab RMS

How Amphoras Blu Increased Revenue by 37% with Full Autopilot Revenue Management

As direct online bookings grow, hotels need pricing strategies that can react quickly to changing demand. Amphoras Blu, a 206-room resort in Sharm El Sheikh, wanted to increase its online revenue, improve pricing decisions, and reduce the manual work required to manage rates across multiple room types.

How The Glenmore Inn & Convention Centre Found Operational Stability with Stayntouch

Switching PMS twice in under two years, because the first replacement turned out to be just as broken as the system it replaced, is the kind of story most hoteliers hope never happens to them. That's what The Glenmore Inn & Convention Centre, a 169-room hotel and convention centre in Calgary, Alberta, went through before switching to Stayntouch, the property management system its staff use to book reservations, check guests in and out, assign rooms, and process payments.

How VIP Hospitality Group Unified 11 Independent Properties on a Single, Customizable PMS

When the on-premise PMS that VIP Hospitality Group had relied on for nearly 20 years pushed its properties toward a new cloud-based version, the transition didn't go as promised. The new platform ran on Amazon's servers but functioned as little more than a re-skinned version of the old on-premise product, and it came with persistent bugs and integrations that couldn't keep pace with the rest of the industry. Around the same time, changes on the credit card processing side made continuing with the same setup even harder. Regional Director Stephen Davis, who oversees revenue management, systems configuration, and PMS-to-OTA mapping across the portfolio, led the search for a replacement. VIP Hospitality Group evaluated roughly two dozen PMS providers and ran demos on most of them before choosing Stayntouch