Le guide ultime des logiciels d'exploitation hôtelière

Author img Jordan Hollander
| Dernière mise à jour Décembre 11, 2023
752 PRODUITS REVUS
20628 HÔTELIERS INTERROGÉS
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OPéRATIONS COLLECTIONS

Découvrez Des Outils Basés Sur Vos Objectifs

Même si la plupart des outils technologiques appartiennent à des catégories spécifiques, la réalité est que, dans de nombreux cas, il existe plusieurs catégories de logiciels qui peuvent vous aider à atteindre des objectifs spécifiques. Les collections ci-dessous ont été organisées pour vous aider à trouver facilement tous les outils disponibles qui peuvent vous aider à atteindre vos objectifs clés et à surmonter les défis auxquels les équipes opérationnelles sont confrontées au quotidien.

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OPéRATIONS RéUSSITES

Inspirez-vous des hôteliers innovants de la communauté

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Emotion Meets Automation: The Technology-Powered Story of Ruby Hotels With Shiji's PMS

Amsterdam (Netherlands)
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How ATKV Resorts Generated $150,000 in New Business with Asksuite

Letsitele (South Africa)
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Lark Hotels and Hotel Investor Apps: Operational Transformation and Employee Empowerment

Carmel-by-the-Sea (United States of America)
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The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds

New Orleans (United States of America)
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Tusity uses Mews to power successful co-living hospitality

Las Palmas de Gran Canaria (Spain)
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How The Hotel Folk Used GuestRevu to Understand Guest Behavior and Adapt to Their Needs to Drive Direct Bookings

Thorpeness (United Kingdom)
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How Edgar Suites Realized Massive Gains with a Modern Tech Stack

Paris (France)
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Opus XVI uses modern Mews tech to boost its historical legacy and unique stays

(Norway)
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Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds

AAW (Argentina)
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How Fenwick Shores Hotel Increased Guest Tips and Enhanced Service with Canary Digital Tipping

Fenwick Island (United States of America)
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GuestRevu, RoomRaccoon and MINT Hotels - how this tech integration worked perfectly for innovative manageMINT

Randburg (South Africa)
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How Gambino Hotels streamlined front-desk operations and elevated guest experience

Kreisfreie Stadt München (Germany)
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Cloudbeds helps Hotel McCoy streamline payments and better manage revenue

Tucson (United States of America)
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How Corsendonk Hotels Simplified its Tech Stack to Improve the Customer Experience

Blankenberge (Belgium)
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How To Successfully Manage 20 Properties Per Revenue Manager With The Use Of Atomize

(Norway)
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Urbana Sathorn reduces reliance on OTAs and increases direct bookings by 40%

Khwaeng Thung Maha Mek (Thailand)
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South Wind Motel revives the mid-century motel experience backed by modern technology

Columbus (United States of America)
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Pousada da Praia de Caraíva resolved overbookings and reached 90% occupancy with Cloudbeds

(Brazil)
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The luxury Brannan Cottage Inn bounced back to 90% occupancy with Cloudbeds

Calistoga (United States of America)
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Transforming Operations: How Valamar Parentino Hotel streamlined their operations with Flexkeeping

Poreč (Croatia)
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Auburn University and Ithaka Hospitality Partners Offer Hands-On Learning for Future Hoteliers with Oracle Cloud

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Bogentrakt Hostel Maximizes revenue with Cloudbeds' Split Inventory feature

Chur (Switzerland)
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The Casetta group drives higher revenue, reviews, and guest experience with Whistle for Cloudbeds

Palm Springs (United States of America)
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Alma Maya Resort uses Cloudbeds automation to build unforgettable guest experiences in the heart of the Mayan Jungle

(Mexico)
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Gervasi Vineyard Uncorks Exceptional Guest Experiences with Oracle Cloud

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PVNG makes Financial Processes Quicker and Easier

Telluride (United States of America)
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How Hotel Nikko SF Simplified the Budgeting Process with Updated Accounting and Forecasting Solutions

San Francisco (United States of America)
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Yugo optimizes pricing and group occupancy with Cloudbeds

(Ireland)
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Roadside Hospitality expands its portfolio with the help of Cloudbeds

Penticton (Canada)
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Nay Palad Hideaway streamlines operations and embraces automation using Cloudbeds

General Luna (Philippines)
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The ZERO Hotels delivers an unparalleled lodging experience powered by Cloudbeds

Porto (Portugal)
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Entourage sur-le-Lac Resort Improves Customer Service and Marketing through Successful Digital Transformation

La Jacques-Cartier (Canada)
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Historic Windermere House swaps "Dinosaur" Software for Enterprise Accounting Solution.

Muskoka Lakes (Canada)
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Minor Hotels Upgrades to Oracle Cloud to Better Serve its Guests

Roma (Italy)
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eviivo y su automatización

(Spain)
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eviivo es la herramienta que nos facilita todo este trabajo

Málaga (Spain)
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Ease of use, automation, and on-the-go mobile access, all powered by eviivo Suite, are key to the success of thriving vacation rental management company Panda Sanctuaries.

(United Kingdom)
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Comment eviivo a accompagné les nouveaux propriétaires de l'Auberge de Carolles lors de leur reprise de l'établissement

Carolles (France)
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How Stoney Creek Hospitality Leverages Stayntouch to Streamline Operations and Maximize Revenue

Onalaska (United States of America)
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Streamlining Accounting and Elevating Efficiency at Stoweflake Mountain Resort & Spa

Stowe (United States of America)
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How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

Amsterdam (Netherlands)
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UDS solves staffing shortages and connects custom API with Mews

Kanazawa (Japan)
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welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

Kloten (Switzerland)
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Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

Aarschot (Belgium)
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How Edyn Transformed its Parking Space Management with Mews

Saint Helier (Jersey)
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Sentral Achieves Service Excellence and Drives High ROI With Stayntouch PMS & Kiosk

Denver (United States of America)
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The Laundry Rooms powers their innovative aparthotel model through Mews

Waterloo (Canada)
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Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews

(Sweden)
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The Julius Prague Maximizes Revenue Through Parking and Direct Bookings

(Czech Republic)
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Automation and the use of AI technology – all powered by eviivo Suite – are key to the growing success of Brambles of Inveraray.

(United Kingdom)
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Comment eviivo facilite le quotidien de l'agence Stéphane Plaza Val d'Europe dans la gestion de plus 50 appartements en gestion locative de courte durée

Chessy (France)
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The Lisnacurran Collection treble the size of their business using the efficiencies and functionality of eviivo Suite.

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Mit eviivo zum erfolgreichen Hotelier mit über 200 Betten in Arnsberg

Hochsauerlandkreis (Germany)
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Paradise Resort Gold Coast Gets Golden Results with Mews

Surfers Paradise (Australia)
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How Peaks Hotel Achieved 55% Mobile Check-Ins and Up to an 80% Success Rate in Chargeback Disputes

Banff (Canada)
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How Canary Digital Tipping Helps INNESS Resort Increase Staff Pay

Rochester (United States of America)
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How Canary Stops Chargebacks & Improves the Guest Experience at a Preferred Hotels & Resorts Member Property

Boston (United States of America)
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Mews powers The Neighborhood Hotel to a fully digital guest journey

New Buffalo Township (United States of America)
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Wie dieser Hotelier durch Digitalisierung mit eviivo jeden Tag mehrere Stunden an manueller Arbeit eingespart hat

Ostholstein (Germany)
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Norway's Solstrand Hotel undergoes a digital transformation with OPERA Cloud

(Norway)
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Predator Ridge tackles IT challenges, labor shortage with OPERA Cloud

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Fontenille taps Oracle cloud technology to gain portfolio insights in real time

Lauris (France)
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How the Days Inn by Wyndham Saskatoon Went From $5k in Chargebacks a Year to $0 With Canary

Saskatoon (Canada)
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How Ali’i Resorts Used Contactless Check-In & Checkout To Increase Their Average Star Rating

Kihei (United States of America)
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How Pinnacle Won a $14,000 Chargeback Against AMEX and Reduced Chargebacks by 30–85% across their Portfolio with Canary

Dublin (United States of America)
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Vive La Vie Guesthouse increase RevPAR by 331% with RoomRaccoon

Franschhoek (South Africa)
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How Steenhof Suites grew ancillary revenue with RoomRaccoon

Leiden (Netherlands)
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How The Glen Boutique Hotels save 4 hours a day with RoomRaccoon

Cape Town (South Africa)
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More effective operation in Losehill House thanks to HotelTime Solutions

(United Kingdom)
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Green Housekeeping workflow conserves energy and resources at Radisson Hotel Group

Brussel (Belgium)
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InterContinental Vienna: Opting for Digital Handovers over Spreadsheets

Wien (Österreich)
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Digital walkthroughs with NFC tags at Radisson Blu Lucerne

Luzern (Switzerland)
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The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group

Brussel (Belgium)
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HIGHPOINTE HOTELS CORP. IS CALLING ITS NEW BI AND ACCOUNTING TOOLS ‘OUTSTANDING’

Gulf Breeze (United States of America)
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How the Cape Codder Resort & Spa Boosted Employee Morale & Pay with Digital Tipping

Barnstable (United States of America)
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The Great Southern Hotel taps OPERA Cloud PMS to boost occupancy and discovers its future

Perth (Australia)
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OPERA Cloud’s Revelations Transform Business at Starling Hotel Geneva

Genève (Switzerland)
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Absolute Hotels and Resorts needed a solution for multiple properties and cost reduction

Phuket (Thailand)
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Hilton Garden Inn Collects Authorizations 3.5x Faster

San Diego (United States of America)
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How the TWA Hotel Leverages Stayntouch to Simplify Complex Operations with Cutting Edge Technology

(United States of America)
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Forum Homini increases direct bookings and ancillary revenue with RoomRaccoon

Krugersdorp (South Africa)
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How Buff and Fellow Eco Cabins increased RevPAR by 60% with RoomRaccoon

George (South Africa)
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How Siyam World streamlined urgent and non-urgent operational tasks within the resort while reducing completion times by 45%

(Maldives)
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How Domina Coral Bay Raised its Service Level, Increased Product Awareness and Boosted Revenue in by Going Paperless

(Egypt)
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From Housekeeping to Maintenance and beyond - automating Operations at Falkensteiner Hotel Diadora with Flexkeeping

Zadar (Croatia)
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TIME Hotels leverages Cendyn's integrated product suite to transform the guest experience

Dubai (United Arab Emirates)
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How Flexkeeping helped Grand Park Hotel improve the guest experience by automating operations and supercharging collaboration

Rovinj (Croatia)
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Rotana leverages Cendyn CRS to drive loyalty and demand across their distribution channels

الخبر (Saudi Arabia)
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Bunchrew House Saw 35% Increase In Direct Bookings

Inverness (United Kingdom)
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How Philippines-based Millennial Resorts Centralizes Control Over Multi-property Operations and Boosts Package Revenue with Hotelogix

Calatagan (Philippines)
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How the Best Western Sunrise Inn & Suites Ended Chargebacks & Fraud With Canary’s Digital Authorization Solution

Stony Plain (Canada)
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How Canary Helped Hotel FIVE Increase Staff Efficiency & Boost Revenue at the Same Time

Seattle (United States of America)
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The Remington Orange achieves housekeeping triumph with Flexkeeping

Orange (Australia)
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How Palace Resorts automated daily operations in 10 all-inclusive luxury resorts with Flexkeeping

San Miguel de Cozumel (Mexico)
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Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping

(United Kingdom)
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Tree House Lodge maximises bookings and efficiency with Little Hotelier

Kecamatan Kuta Selatan (Indonesia)
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Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier

Kecamatan Komodo (Indonesia)
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The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app

Medlow Bath (Australia)
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Elevating Hostel Dynamics: How Flexkeeping helped Viajero Hostel Buenos Aires digitalise their operations

Buenos Aires (Argentina)
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Thai Garden Resort and HotelTime Solutions: Professional management, functioning accounting, comprehensive solution and extensive options of integration with third-party systems

Muang Pattaya (Thailand)
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300 apartments in different areas in London effectively managed by HotelTime PMS

(United Kingdom)
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Why This Luxury Cape Town Boutique Was Seeking an Easy-to-Use All-in-1 Platform to Automate Manual Processes and Boost Ancillary Revenue

Cape Town (South Africa)
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Why Asten Hotels Partnered with HotelTime to Reduce Admin Costs, Modernize their Operation, and Eliminate Manual Work

Špindlerův Mlýn (Czech Republic)
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How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

Mcely (Czech Republic)
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How Mercure Hotel Moa Berlin Streamlined Communications, Handovers, and Work Orders for 150 Employees with hotelkit

Kreisfreie Stadt Berlin (Germany)
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Olive House Apartments solve overbookings with SiteMinder and see direct revenue success

Šimuni (Croatia)
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Biltmore Greensboro Hotel, USA, enjoys 40% increase in both revenue and direct bookings with Hotelogix.

Greensboro (United States of America)
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HOMA Elevates it’s Distribution and Simplifies Direct Bookings with SiteMinder as Thai Reservation Volumes Soar 75% Over Pre-Pandemic Levels

Tambon Ratsada (Thailand)
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PPHE Hotel Group embraces nimble new approach with SiteMinder Multi-Property

(United Kingdom)
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How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

(United Kingdom)
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Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

(United Kingdom)
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Mews PMS and POS power true hospitality for Mercure Roeslare

Roeselare (Belgium)
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How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

Vysoké Tatry (Slovakia)
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How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

Bordeaux (France)
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How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

Paris (France)
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Cresta Palace embraces connectivity for full-service stays

San Maurizio (Switzerland)
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Episode Tbilisi embodies the modern, tech-enabled hotel

T'bilisi (Georgia)
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The RuMa Hotel and Residences chose SiteMinder and never looked back

Kuala Lumpur (Malaysia)
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How Suha Hospitality Saves Three Hours a Day by Automating Pricing Decision

Waterfront (United Arab Emirates)
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Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas

(Thailand)
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V8 Hotel Koln at MOTORWORLD accelerates success with SiteMinder

Kreisfreie Stadt Köln (Germany)
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Fuli Hot Spring Resort has all boxes ticked with SiteMinder

D350 (China)
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Automation is the Key to Collaboration Between Bali Garden Beach Resort & SiteMinder

Kecamatan Kuta (Indonesia)
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GF Hotels & Resorts Leverages M3's Back-Office Systems to Achieve Scale, Visibility, & Reliability for It's Portfolio

Topeka (United States of America)
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Smooth handovers & optimized task management in the Best Western Plus Hotel Erb

Ebersberg (Germany)
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Flor Parks increases direct bookings and drives more reviews with Cloudbeds.

Barcelona (Spain)
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Playpark Hospitality Automates Operations and Modernizes the Guest Experience with Cloudbeds

South Lake Tahoe (United States of America)
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Rocky Mountain Resort Goes Live with Flexible PMS to Manage Groups, Activity Bookings and Complex Packages

Dolores (United States of America)
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Linden Row Inn’s on-property PMS was over 10 years old when the management team decided it was time to upgrade.

Richmond (United States of America)
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How Calaway's Amusement Park Leverages WebRezPro's Cloud PMS to Generate Seamless Online Bookings

Calgary (Canada)
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How Cloudbeds' HMS Power The Pad’s Innovative Hybrid Hospitality Model

Silverthorne (United States of America)
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Labor Management Transformation - Family Business Turned Corporate Collective

Springfield (United States of America)
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Why Daily Frustrations and Gaps in Former Accounting Solutions Drove Southwest Hospitality to Adopt Inn-Flow

Fresno (United States of America)
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How Millenium Hospitality Management Group Leverages Aptech's Enterprise Accounting Software to Monitor Portfolio Performance & KPIs

Buckhannon (United States of America)
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OTH Hotels & Resorts Makes its Accounting Operation Paperless with PVNG from Aptech

Atlanta (United States of America)
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M3's Boutique Accounting Services Assist North Star Lodging Management in Back-Office Procedures

Bradenton (United States of America)
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How Loba Luna B&B Increased Their Online Presence with innRoad's PMS

Albuquerque (United States of America)
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How Alpen Way Chalet Lodge Increased Efficiency and Customer Service by Utilizing innRoad's All-in-1 Software

Evergreen (United States of America)
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How the Radisson Blu Dubai Improved Property Repair Efficiency Through Digitization

Dubai (United Arab Emirates)
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24 hours time saving per week, with digital housekeeping at Radisson Hotel Bergen

(Norway)
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Busy Motel Streamlines All Aspects of Their Business with WebRezPro

Ogunquit (United States of America)
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Vacation Rental Management Company Automates Operations with WebRezPro

Fernie (Canada)
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How Nezvalova Archa Designed a Fully Automated Smart Hotel Built on HotelTime

Olomouc (Czech Republic)
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Why PCH Hotels Migrated Their Back Office to Aptech's Enterprise Hospitality Accounting Software

Montgomery (United States of America)
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Boutique Hotel Group Finds a Modern PMS that Supports their Properties’ Operational Objectives and Company Culture

Seattle (United States of America)
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How the InterContinental Vienna Digitized Daily Operations to Save Time and Money with hotelkit

Wien (Österreich)
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How PLAZA Hotels reduce energy consumption with intelligent energy management

Kreisfreie Stadt Heilbronn (Germany)
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Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.

(Jersey)
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Guestline’s systems drive operational efficiencies The system enhances the guest experience, and saves costs for New Forest Hotels.

Burley (United Kingdom)
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Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.

(United Kingdom)
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Guestline’s systems bring simplicity, efficiency and automation to the Handel’s Hotel operation.

(Ireland)
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Guestline solution unites previously disparate revenue centres bringing both operational and guest efficiencies.

Straffan (Ireland)
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How Digitalization and Automation Simplifies Everyday Work at Hotel Gabriela

Serfaus (Austria)
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How RIU Unified All Stages of its Digital Guest Journey in One App with STAY

Madrid (Spain)
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NH Hotels: their record-breaking digitization of +300 properties with STAY

Madrid (Spain)
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Ibiza's Hard Rock Hotel: an insight into their digital guest experience

San Jorge de ses Salines (Spain)
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Elevating the World's Leading Luxury Hotel Experience

Marrakech (Morocco)
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How Cancun’s Dreams Nature Resort optimized their Guest Experience and saved a ton of paper every year with STAY

Cancún (Mexico)
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How STAY Helped VIVA Wyndham Dominicus Eliminate Daily Queues of up to Two Hours by Digitally Managing 70,000 Monthly Reservations

La Romana (Dominican Republic)

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  • Coupe en vedette: Les vendeurs peuvent s'abonner pour devenir membres Premium sur HTR. Cette option trie d'abord le répertoire par membres Premium, puis par score HT.
  • SCORE HT: L'Hotel Tech Score est un classement composite comprenant des signaux clés tels que : la satisfaction des utilisateurs, le support client, les avis des utilisateurs, les recommandations d'experts, la disponibilité des intégrations et la portée géographique pour aider les acheteurs à mieux comprendre leurs produits.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.

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La transparence est notre politique. Découvrez comment cela affecte tout ce que nous faisons.

Mission
Notre mission est d'accélérer le rythme de l'innovation et de l'adoption de la technologie dans l'industrie hôtelière mondiale pour en faire l'une des industries les plus avisées et les plus efficaces sur le plan numérique.
Vision
Notre vision est de faire d'Hotel Tech Report le point de départ de chaque décision concernant la pile technologique au sein de l'industrie hôtelière mondiale, des petits B&B aux grandes chaînes.

Nous vendons différents types de produits et services aux entreprises technologiques pour les aider à éduquer les acheteurs, à développer leur marque et à développer leur base d'installation. Ces services sont généralement vendus par le biais de forfaits d'adhésion groupés, mais sont également vendus à la carte et comprennent : le contenu sponsorisé, la publicité, la génération de prospects et les campagnes de marketing. Bien que les membres reçoivent de nombreux avantages pour améliorer leur présence, allant des profils premium améliorés aux services de collecte d'avis, le statut d'adhésion et le parrainage n'influencent en aucune façon la méthodologie de classement HT Score.

Pour en savoir plus sur nos services marketing, visitez notre site partenaire

Nous classons les produits en fonction de notre algorithme de classement propriétaire, le score HT. Le score HT est un score agrégé sur 100 qui est relatif au sein de chaque catégorie et qui vise à encapsuler les variables clés du processus d'achat, notamment : les évaluations et les avis des clients, l'écosystème de partenaires, la disponibilité de l'intégration, le support client, la portée géographique, etc.

Semblable au REVPAR pour les hôtels, le score HT est destiné à être une mesure de normalisation pour pouvoir mieux comparer différents fournisseurs. Au lieu du taux et de l'occupation, les deux facteurs principaux sont un mélange de quantité d'avis et de notes moyennes. Également similaire au REVPAR, le score HT est une mesure d'aide à la décision, mais n'est pas destiné à être utilisé comme un facteur unique lors de la sélection des fournisseurs.

Pour en savoir plus sur la méthodologie de classement HT Score, visitez notre Documentation du score HT et journal des modifications

Le maintien de l'indépendance et de la liberté éditoriale est essentiel à notre mission d'autonomisation des hôteliers.

Le contenu du Core Hotel Tech Report n'est jamais influencé par les fournisseurs et le contenu sponsorisé est toujours clairement désigné comme tel. Notre équipe n'écrira que du contenu sponsorisé sur les produits sur lesquels nous avons (1) fait une démonstration (2) recueilli des recherches approfondies sur les utilisateurs ou (3) utilisé nous-mêmes.

Afin de protéger davantage l'intégrité de nos contenus éditoriaux, nous maintenons une séparation stricte entre nos équipes commerciales et les auteurs afin de supprimer toute pression ou influence sur nos analyses et recherches.

HTR recueille des dizaines de milliers d'avis vérifiés chaque année et regroupe des centaines de milliers d'autres points de données allant des recommandations d'experts aux données d'intégration de produits qui sont instantanément analysées et mises à la disposition de millions d'hôteliers du monde entier pour découvrir, vérifier et rechercher des informations numériques. produits gratuitement sur la plate-forme pour prendre des décisions technologiques plus rapidement, plus facilement et moins risquées, accélérant ainsi le rythme de l'innovation mondiale et de l'adoption de la technologie.

Le choix du bon logiciel pour votre hôtel dépend de dizaines de variables dont beaucoup peuvent être quantifiées en fonction des caractéristiques de votre propriété, mais dont beaucoup se résument également à des préférences personnelles. Votre hôtel est-il un petit établissement avec un budget limité ? Ou votre propriété est-elle un complexe de luxe avec de nombreux points de vente et un ADR élevé ? HTR est conçu pour proposer des filtres dynamiques afin de pouvoir personnaliser rapidement le jeu de données à vos caractéristiques. Nous décomposons également les hôtels en segments/personnages clés basés sur des caractéristiques de propriété communes qui servent généralement d'indicateurs qui conduisent à des décisions de produits similaires qui sont destinées à vous aider à gagner du temps et à identifier rapidement la meilleure correspondance pour votre hôtel ou votre portefeuille.

Alors que l'ensemble de données de HTR ne cesse de croître, ce qui rend ses recommandations plus représentatives et précises au fil du temps, nos recommandations programmatiques basées sur le score HT, les données et la popularité du segment sont destinées à vous servir d'outil à exploiter dans le parcours d'achat, mais ne remplacent pas diligence raisonnable et recherche. Il n'y a pas deux hôtels identiques et la plupart des décisions d'achat incluent également des préférences personnelles. C'est pourquoi nous recommandons fortement aux acheteurs d'envisager un minimum de 3 à 5 fournisseurs pendant le processus de recherche pour obtenir des démos en direct et des devis afin de pouvoir prendre une décision éclairée.