GuestSpace vs. Zaplox Premium Guest App:
Lequel vous convient le mieux ?

The Decision

When choosing a guest app for your hotel, the core challenge is balancing guest experience, operational efficiency, and integration capabilities. GuestSpace and Zaplox serve this purpose but diverge significantly in their approach, features, and user feedback. GuestSpace, with its no-download web app, focuses on automating the front desk and elevating self-service, while Zaplox emphasizes contactless, mobile key solutions with a broader feature set. Which aligns better with your hotel’s goals?

GuestSpace tackles automation, upselling, and remote guest management, making it ideal for hotels seeking to streamline operations. Zaplox, on the other hand, prioritizes contactless check-in, digital keys, and personalized guest engagement, suited for hotels aiming to enhance safety and convenience. Are you leaning more towards automation or contactless guest journeys?

Is GuestSpace or Zaplox Better for Hotels?

GuestSpace’s high review count (26 recent reviews) and a 78.25 HTR Score make it the more tested and trusted product in the market. Its overall rating of 0/5 reflects a glaring issue—likely a data or reporting error—but its user ratings highlight ease of use (4.58/5), support (4.46/5), and value (4.62/5). Meanwhile, Zaplox, with only 3 reviews and a 3.33/5 overall rating, has less recent feedback and fewer data points to validate its performance.

GuestSpace offers a web-based, no-download app that automates check-in, allows for mobile payments, and includes upsell features, which many users find reduces staffing needs and enhances guest engagement. Zaplox provides a mobile app with contactless check-in, digital keys, and a digital compendium—focusing on safety and quick service, but its reviews mention integration issues and limited recent feedback. Would your hotel benefit more from automation or contactless safety?

GuestSpace vs Zaplox: Which Should Your Hotel Choose?

If your hotel needs a proven, user-rated digital guest journey platform that simplifies check-in, drives revenue through upselling, and offers multi-language support, GuestSpace is the clear choice. Its cost ($600/month) and high satisfaction ratings suggest strong value for hotels prioritizing digital self-service, especially in North America and Europe.

Conversely, if your hotel values mobile key functionality, contactless check-in, and digital guest engagement—particularly in boutique or city-center segments—Zaplox’s broad feature set and focus on safety make it appealing. Its integration with a wider range of partners (17 vs 4) and emphasis on contactless protocols could better serve hotels seeking to minimize physical contact.

In summary, for automation, guest control, and higher-rated support, go with GuestSpace. For contactless, safety-driven experiences with a focus on mobile keys, choose Zaplox.

Is GuestSpace or Zaplox Easier to Use?

GuestSpace’s UI is rated 4.58/5, with users praising its intuitive, no-download web app that fits seamlessly into their operations. Onboarding is quick, with a 4.6/5 rating, and staff adoption is smooth, making it easy to implement and manage.

Zaplox, with a 3.33/5 usability rating, has received praise for its straightforward app display and guest-friendly features, but some reviews highlight challenges with deeper integration and multi-property presentation. Its onboarding process is rated 4/5, yet its overall usability lags behind GuestSpace’s high marks.

Edge: GuestSpace.

Which Has Better Features: GuestSpace or Zaplox?

GuestSpace offers 10 shared features with Zaplox, including digital check-in, mobile payments, and upselling tools. Unique to GuestSpace are automatic translations for multilingual guests and a web app, making it highly customizable without requiring downloads.

Zaplox’s standout features include mobile keys, notifications, and remote check-in—five additional capabilities that enhance contactless safety and convenience. It supports features like digital compendium, chat, and personalized promotions, but lacks the multi-lingual and web app options that GuestSpace provides.

Edge: GuestSpace.

Which Has Better Customer Support: GuestSpace or Zaplox?

GuestSpace’s reviews consistently praise their support team, with a 4.46/5 rating, highlighting responsiveness and proactive assistance. Users mention that support helps them resolve issues quickly and that the onboarding was smooth, enabling faster deployment.

Zaplox’s customer support rating (4/5) is slightly lower, with some reviewers mentioning that while responses are quick, the product’s integration complexities sometimes delay solutions. Reviews report positive interactions but note that support could improve in handling deeper technical issues.

Edge: GuestSpace.

Which Has More Integrations: GuestSpace or Zaplox?

Zaplox boasts 17 verified partners, including major PMS and access control systems like SALTO, Oracle Hospitality, and Infor. It offers extensive integrations, which support more complex hotel ecosystems.

GuestSpace has only 4 verified partners, with notable integrations like Mews and FlexiPass, but fewer options overall. Its limited partner network might restrict some multi-system workflows, although its core features are well-supported within its ecosystem.

Edge: Zaplox.

Which Do Hoteliers Rate Higher: GuestSpace or Zaplox?

GuestSpace’s recent reviews and overall ratings show a high likelihood to recommend (93%) and a strong user satisfaction score (HTR Score 78.25). Hotels of all sizes in North America and Europe appreciate its ease of use and support.

Zaplox, with only three reviews, shows mixed feedback. Boutique hotels and city-center properties have rated it highly, but independent hotels and those needing deeper integrations have rated it poorly (1.5/5). The recency of reviews favors GuestSpace’s credibility.

Edge: GuestSpace.

How Much Do GuestSpace and Zaplox Cost?

GuestSpace charges a flat $600/month fee, with no free tier or trial period, making it straightforward for budgeting. Pricing details for Zaplox are unavailable, but it is likely to be similar given the market, with no free plan and custom quotes.

GuestSpace’s transparent pricing and high value ratings suggest it’s a reliable investment, whereas Zaplox’s unknown pricing could pose budgeting uncertainties.

What Type of Hotel Should Use GuestSpace?

• Hotels that want to automate their front desk and reduce staffing costs.
• Properties aiming for a no-download, web-based platform.
• Hotels prioritizing upselling and revenue management.
• Businesses with a multi-language guest base.
• Hotels seeking easy onboarding and support.

Not ideal if your hotel relies heavily on physical access control or requires advanced integration with many third-party systems.

What Type of Hotel Should Use Zaplox?

• Hotels focused on contactless, hygiene-conscious guest experiences.
• Boutique and city-center hotels seeking mobile key solutions.
• Hotels aiming for quick deployment of mobile check-in and engagement.
• Properties wanting to minimize front desk staffing.
• Hotels with existing integrations that Zaplox supports.

Not ideal if your hotel needs extensive customization or operates in regions where Zaplox’s support is limited.

GuestSpace vs Zaplox: The Bottom Line for Hotels

GuestSpace simplifies digital guest management with its web app, focusing on automation, upselling, and ease of use, making it suitable for hotels prioritizing efficiency and revenue growth. Zaplox emphasizes contactless, mobile key experiences that enhance safety and streamline guest interactions, ideal for properties where hygiene and minimal contact are paramount.

Choose GuestSpace if your hotel values automation, customization, and proven support. Opt for Zaplox if your priority is contactless safety, mobile keys, and a broad partner network. Your decision should reflect your property’s core needs—automation versus contactless safety.

This comprehensive comparison aims to guide your hotel in selecting the guest app that best aligns with your operational goals and guest experience standards.