protel PMS (by Planet) vs. SIHOT:
Lequel vous convient le mieux ?

The Decision

Choosing the right property management system (PMS) is critical for your hotel's daily operations, guest experience, and revenue management. Protel PMS by Planet and SIHOT by GUBSE AG both aim to streamline hotel management, but they differ significantly in customer feedback, features, and global presence. Your decision hinges on understanding their strengths and weaknesses, especially considering recent reviews and user experiences.

Protel PMS boasts a larger review base and more recent feedback, indicating a more current understanding of its performance. SIHOT, while highly rated and with fewer reviews, has a more limited presence but is lauded for its comprehensive functionality and flexible deployment options.

Is Protel PMS or SIHOT Better for Hotels?

Both products aim to automate hotel management, improve guest experiences, and integrate with other systems. Protel offers a cloud-native platform with a focus on connectivity, automation, and multi-currency support, making it ideal for hotels seeking scalable, integrated solutions. SIHOT emphasizes modularity, offering flexible deployment and a broad array of functionalities, suitable for hotels that need tailored setups.

Where they diverge is in their customer feedback: Protel has a larger volume of reviews, with recent feedback highlighting ongoing issues with support and bugs, whereas SIHOT's fewer but more recent reviews emphasize its stability and flexible integrations. Are you willing to prioritize recent positive feedback, or do you need a more established platform with extensive third-party integrations?

Protel PMS vs SIHOT: Which Should Your Hotel Choose?

If your hotel operates in multiple regions, values extensive integrations, and prefers a cloud-based system, go with Protel. Its 105 reviews in the last six months and higher recent NPS score of 9.28 suggest strong, current user satisfaction, especially among independent, boutique, and resort hotels.

If your hotel needs a highly flexible, modular system with robust multi-property management and multiple deployment options, SIHOT is the better fit. Its 39 reviews, all recent, and high overall rating of 4.77 reflect strong satisfaction among city center and branded hotels, particularly in Europe and Asia Pacific. However, SIHOT's focus on customization and deployment flexibility makes it suitable for hotels with complex operational needs.

Is Protel PMS or SIHOT Easier to Use?

Protel's interface generally receives positive remarks for being intuitive and user-friendly, with a rating of 4.12/5, and onboarding rated at 3.79/5. Several reviews cite its ease of managing daily operations, though some mention that recent updates have introduced complexity. Support response times are a concern, sometimes delaying staff adoption.

SIHOT outperforms in ease of use with a rating of 4.49/5, and onboarding rated at 4.73/5. Users praise its straightforward interface and flexible training options, which help staff adapt quickly. The consistency of support and intuitive workflows give SIHOT a slight edge here.

Edge: SIHOT

Which Has Better Features: Protel PMS or SIHOT?

Protel's 37 shared features include core PMS functionalities, with 9 exclusive features like multi-currency, guest CRM, real-time reporting, and native email marketing. It particularly shines with its large ecosystem of integrations (1,200+), booking engine, and payment solutions, making it suitable for hotels seeking a comprehensive, all-in-one system.

SIHOT offers 11 unique features, including a mobile app, online check-in/out, kiosk check-in, and EPoS — features that enhance operational flexibility. Its modular design allows hotels to pick only what they need, which can simplify workflows for specific hotel types.

Edge: Protel PMS

Which Has Better Customer Support: Protel PMS or SIHOT?

Customer support is a key differentiator. Protel's reviews highlight long response times, inconsistent support, and frustrations over unresolved bugs. Several users say, “Support response times are not always optimal,” and some mention delays that hinder daily operations.

SIHOT consistently receives praise for quick, effective issue resolution and friendly, competent support. Reviewers mention “excellent support, always helpful and friendly,” and appreciate the online training resources. Given recent reviews and support ratings, SIHOT clearly has the upper hand here.

Edge: SIHOT

Which Has More Integrations: Protel PMS or SIHOT?

Protel offers over 1,200 verified integrations, including systems like Innspire, RevControl, HotelRunner, and others, allowing extensive connectivity. Its ecosystem supports a wide variety of third-party tools, essential for hotels with complex tech stacks.

SIHOT has 60 verified integrations, with notable shared partners such as Omnibees, Profitroom, and Channel Manager. Its integrations focus on online distribution, EPoS, and guest engagement, but with fewer options than Protel.

Edge: Protel PMS

Which Do Hoteliers Rate Higher: Protel PMS or SIHOT?

Recent reviews show SIHOT's higher overall rating (4.77/5) and NPS score (9.28/10), compared to Protel's 4.11/5 and 7.7/10. Hoteliers in Europe and Asia Pacific especially favor SIHOT, citing stability, support, and flexibility.

Protel, while appreciated for its extensive features, receives mixed feedback regarding support and bugs, impacting user satisfaction. For independent, boutique, and city center hotels, SIHOT’s recent positive feedback makes it the preferred choice.

Edge: SIHOT

How Much Do Protel PMS and SIHOT Cost?

Protel's base price is listed at $500/month, with no free tier or trial, making it transparent but potentially costly depending on selected modules. SIHOT’s pricing is not publicly available, reflecting its flexible, custom configuration approach, often tailored per client.

If budget transparency is crucial, Protel provides clear pricing; otherwise, SIHOT’s costs are likely variable based on modules and deployment options.

What Type of Hotel Should Use Protel PMS?

• Hotels seeking a cloud-native, integrated platform with extensive third-party connectivity
• Resorts and boutique hotels needing reliable automation and real-time reporting
• Hotels operating across multiple countries, benefiting from multi-currency and multi-lingual support
• Teams that prioritize comprehensive integration ecosystems and automated workflows

Not ideal if your hotel requires highly customizable modules beyond core functions or has complex multi-property needs that demand extensive bug fixes and support.

What Type of Hotel Should Use SIHOT?

• Hotels with multiple properties, especially city center or branded hotels
• Hotels needing flexible deployment options like cloud, on-premise, or SaaS
• Hotels valuing modular, customizable features tailored to operational nuances
• Teams looking for straightforward user interfaces with quick onboarding

Not ideal if your hotel requires a large ecosystem of third-party integrations or if you prefer a system with a very extensive support network.

The Bottom Line for Hotels

Protel PMS excels in integration and scalability, making it suitable for hotels seeking a unified, cloud-based management platform with extensive connectivity. Its recent reviews reveal some support and stability concerns, but its feature set and ecosystem are compelling.

SIHOT is favored for its ease of use, recent positive feedback, and flexible deployment options. It appeals most to city hotels, chains, and properties that need tailored modules and high-quality support.

If your hotel prioritizes current customer satisfaction, support, and flexible deployment, SIHOT should be your choice. For extensive integrations and global reach, Protel PMS is the stronger candidate.

In conclusion, SIHOT’s recent reviews and higher ratings make it the recommended choice for hoteliers focused on support, ease of use, and modular flexibility. However, if deep integrations and multi-currency support are critical, and you're comfortable navigating support challenges, Protel offers a robust, scalable solution.