Populaire dans Operations
Meilleur Property Management Systems de l’année 2024
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Meilleur Staff Collaboration Tools de l’année 2024
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Meilleur Hotel Accounting Software de l’année 2024
Tools to manage your hotel's accounting, budgeting and financial planning.
Populaire dans Revenue Management
Meilleur Revenue Management Systems de l’année 2024
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Meilleur Channel Managers de l’année 2024
Distribute your inventory to hundreds of channels to boost occupancy.
Meilleur Business Intelligence de l’année 2024
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Populaire dans Marketing
Meilleur Hotel CRM & Email Marketing de l’année 2024
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Meilleur Booking Engine de l’année 2024
The eCommerce shopping cart for your hotel's website.
Meilleur Hotel Metasearch Management Software de l’année 2024
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Populaire dans Guest Experience
Meilleur Hotel Guest Apps de l’année 2024
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Meilleur Contactless Check-in de l’année 2024
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Meilleur Guest Messaging Software de l’année 2024
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Aperçu
Although hotels and attractions require tailored marketing strategies, one component applies directly to both—managing customer expectations. When realistic expectations are set, and when you go above and beyond to exceed them, customers are more likely to leave positive reviews, schedule repeat visits, and promote your brand.
Ce que vous apprendrez
- Customer expectations 101
- Setting the right expectations
- Managing disappointment
- Impressing customers in a digital age
- Future of customer expectations
TéLéCHARGER LE GUIDE
Managing Customer Expectations for Hotels and Attractions
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Want to talk to a Digital Marketing Agencies expert?
As the official sponsor of this guide, the Sojern team offers Hotel Tech Report users a free 30-minute consultation to help you learn about Digital Marketing Agencies and which is right for your hotel.