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Review of Amadeus

10
HotSOS dramatically improved response times to guest issues
General Manager
Vérifié
il y a 9 ans
Produits examinés
Outils de collaboration du personnel
Qu'est-ce que vous aimez le plus ?
Overall I'm really happy with HotSOS. For someone new considering it there are 3 key benefits that we've seen that make it a really worthwhile investment and helpful tool for us: 1) Quicker communication - reduced response time to guest issues. 2) Transparency - easy to get snapshots of what is happening at any given moment. 3) Ease of reporting - enter on phone, attach pictures of issue, real time feedback."
Qu'est-ce qui vous déplaît ou qui pourrait être amélioré ?
The implementation process was quite drawn out. Scheduling support and training was also somewhat painful.
5.0
Excellent
Facilité d’utilisation
4.0/5
Service client
4.0/5
ROI
5.0/5
Mise en œuvre
4.0/5

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