Chicostay vs. Duve - Online Check-in:
Qual è Quello Giusto per Te?

The Decision

Choosing the right contactless check-in platform can significantly impact your hotel’s operational efficiency and guest satisfaction. Both Chicostay by Chico and Duve - Online Check-in aim to improve guest onboarding, but they diverge sharply in maturity, features, and credibility.

Chicostay is a lesser-known product with minimal recent reviews and no ratings on HotelTechReport. In contrast, Duve boasts over 468 reviews, a recent surge of 25 reviews in the last six months, and a near-perfect 9.47/10 NPS score. So, which platform truly serves your hotel’s needs?

Is Chicostay or Duve Better for Hotels?

Chicostay and Duve both aim to simplify guest check-in processes, but Duve’s vast feature set and proven industry presence set it apart. Chicostay’s limited review data and lack of recent feedback make it difficult to gauge ongoing performance or support.

Duve has established itself as a leader in contactless check-in, backed by hundreds of reviews and a high recommendation rate. Its platform is trusted by large chains and high-profile hotels, indicating a level of reliability and scalability that Chicostay simply cannot match.

Are you prioritizing a solution with proven recent user satisfaction and extensive features? If so, Duve's current momentum makes it the clear choice.

Duve vs Chicostay: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, well-supported, and continuously improving guest check-in system, go with Duve. Its extensive feature set, integration options, and positive user feedback are designed to meet the demands of modern hotels.

If your hotel is exploring options with a minimal initial investment and no immediate need for advanced integrations or support, Chicostay might seem appealing. However, the lack of recent reviews and features suggests it may struggle to deliver a reliable experience long-term.

For most hotels seeking a proven, scalable solution, Duve offers a clear advantage. Its ability to streamline pre-arrival, check-in, and guest communication makes it the superior option.

Is Chicostay or Duve Easier to Use?

Duve scores 4.74/5 for ease of use, with many reviewers praising its intuitive interface, quick onboarding, and straightforward guest experience. Users highlight that staff adapt easily, and guests find the digital process hassle-free, often complimenting the simplicity of the app and portal.

Chicostay, with a zero-star rating in ease of use, offers little recent feedback to support its user friendliness. Past reviews, if any, are vague or non-existent, leaving uncertainty about how easily your team could adapt.

Edge: Duve

Which Has Better Features: Chicostay or Duve?

Duve offers 48 unique features, including PMS integration, SMS and WhatsApp messaging, automated replies, guest profiles, multi-channel communication, document scanning, pre-arrival upselling, and multilingual support. These features enable a fully contactless guest journey and operational automation.

Chicostay offers zero features and no recent updates, limiting its potential to meet complex or evolving hotel needs. Its lack of a feature set makes Duve the superior choice for hotels seeking a comprehensive platform.

Edge: Duve

Which Has Better Customer Support: Chicostay or Duve?

Duve’s reviews consistently praise its support team, with an average rating of 4.65/5. Users describe Duve’s customer service as responsive, knowledgeable, and quick to resolve issues, citing examples like rapid bug fixes and helpful onboarding.

Chicostay presents no recent reviews or support ratings, leaving hoteliers uncertain about post-sale assistance or ongoing support quality.

Edge: Duve

Which Has More Integrations: Chicostay or Duve?

Duve boasts 65 verified integrations, including PMS systems, door locks, payment providers, and other hotel tech. Notable partners include RoomRaccoon, HotelTime, and WebRezPro, facilitating smoother workflows and data consistency.

Chicostay has no verified partners, limiting its ability to fit into and enhance existing hotel tech stacks. For hotels seeking plug-and-play connectivity, Duve is the clear winner.

Edge: Duve

Which Do Hoteliers Rate Higher: Chicostay or Duve?

With 468 recent reviews, Duve maintains a 4.83/5 overall rating, with many hotels from different segments praising its user-friendliness, support, and revenue impact. Its high NPS score of 9.47/10 underscores strong user satisfaction.

Chicostay has no recent reviews or ratings, making it impossible to assess current user sentiment or performance.

Edge: Duve

How Much Do Chicostay and Duve Cost?

Chicostay’s pricing details are unavailable, and it appears to lack a formal pricing structure or trial options. This opacity makes budget planning and ROI estimation difficult.

Duve charges a base fee of $900, with no trial or hidden fees. Its transparent pricing, combined with its feature set, provides clearer value for hotels aiming for a measurable return.

What Type of Hotel Should Use Chicostay?

• Hotels with minimal technological needs and limited budgets
• Small boutique properties exploring basic contactless check-in
• Hotels in regions with unreliable internet, where simplicity is preferred
• Properties seeking a low-cost or no-cost entry point to digital check-in

Not ideal if:

• You require integrations with PMS, door locks, or payment systems
• You need ongoing support and feature updates
• Your hotel is looking to scale or improve guest personalization

What Type of Hotel Should Use Duve?

• Large hotels or chains seeking a scalable, feature-rich contactless check-in platform
• Hotels prioritizing guest engagement and upselling opportunities
• Properties with complex operations needing integrations (PMS, door locks, payment gateways)
• Hotels wanting real-time analytics and personalized communication tools
• Hotels aiming for high guest satisfaction and operational automation

Not ideal if:

• Your budget is extremely limited or you prefer a no-cost solution
• You operate in regions with unreliable internet and cannot rely on cloud-based solutions
• Your hotel has minimal guest interaction needs and prefers simple manual processes

Duve vs Chicostay: The Bottom Line for Hotels

Duve is a proven, feature-packed platform that enables hotels to deliver a modern, contactless guest experience while automating operations and boosting revenue. Its extensive integrations, high user ratings, and support make it suitable for medium to large properties.

Chicostay, with no recent reviews or features, is unlikely to meet the demands of dynamic or growing hotels. It might work for very small properties with basic needs but falls short in scalability, support, and functionality.

If your goal is a reliable, scalable solution backed by proven reviews, Duve is the clear winner. Its broad feature set and industry presence make it the safest bet for hotels aiming to thrive in the contactless era.