Event Temple (Sales CRM) vs. Tripleseat (Group Sales Management Platform):
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Is Event Temple or Tripleseat Better for Hotels?

Event Temple and Tripleseat both address hotel group sales and event management but diverge sharply in user experience, automation, and integration scope. Event Temple excels with its high ease of use, deep PMS integrations, and strong automation for task management, making it better suited for multi-property groups and hotels seeking streamlined sales workflows. Tripleseat, while offering a solid centralized platform, shows more glitches and simpler automation but adds client portals and mobile CRM features appealing to properties prioritizing guest-facing communication.

Both products solve the core challenge of consolidating group sales leads, proposals, contracts, BEOs, and event communications in one platform. They reduce manual coordination and improve visibility between sales and operations. However, Event Temple's 4.8 overall rating across 361 reviews with rapid recent growth contrasts with Tripleseat's 4.4 rating from 158 reviews with slower recent traction, signaling different maturity and reliability levels.

Event Temple vs Tripleseat: Which Should Your Hotel Choose?

If your hotel is part of a multi-property portfolio or a branded or boutique hotel with complex group sales needs, choose Event Temple based on its 4.9 ease of use, 4.9 customer support, and 19 verified integrations including deep PMS connections (Mews, Jonas Chorum, Cloudbeds). Its automation around workflows, task tracking, and document templating reduces manual follow-ups and accelerates deal closures—a critical efficiency gain for sales teams handling numerous accounts. This is supported by case studies from PEG Hospitality (30+ properties) and Prestige Hotels demonstrating measurable revenue gains and streamlined processes.

If you operate a standalone boutique hotel or a property prioritizing client-facing features such as a guest communication portal or mobile sales CRM, Tripleseat’s unique features cater well. Its platform, rated 4.4 overall with a loyal base of boutique and luxury hotels, offers real-time booking views, payment simplification, and a chain dashboard beneficial for smaller regional groups or properties seeking enhanced guest engagement. However, some reports of glitches and limited automation suggest it suits teams willing to invest in training and tolerate minor workflow inconveniences.

Data on limited-service or extended-stay hotels is thin for both, but Event Temple’s stronger multi-property support edges it ahead. For small hotels without meeting space or with simpler event needs, Tripleseat’s intuitive interface and guest portal may suffice but with trade-offs in reporting and automation.

Is Event Temple or Tripleseat Easier to Use?

Event Temple leads in ease of use and onboarding with scores of 4.9 and 4.8 versus Tripleseat’s 4.4 in both categories across more than double the review volume (361 vs 158). Reviewers applaud Event Temple’s intuitive navigation that accelerates adoption for sales teams of varying technical skills, reducing training time and enabling faster deal processing. Users highlight the workflow template function and event templates as key to efficiency, simplifying complex group sales processes.

Tripleseat’s interface is praised for real-time capabilities and being user-friendly, but several reviews mention a steeper learning curve for team members not using it daily and challenges in fully utilizing the platform. Training investment is higher, and some users report frustration with glitches impacting daily workflows. The newer account management team receives commendations, but persistent issues with discussion threads and booking updates detract from ease of use.

Edge: Event Temple.

Which Has Better Features: Event Temple or Tripleseat?

Both products share 17 core features around CRM, proposals, contracts, BEOs, and sales tracking. Event Temple adds itinerary printouts—a valuable tool for event planning teams needing streamlined session outlines and logistical documents. Tripleseat offers three unique features: a client communication portal that enables direct guest access to event details, a chain dashboard aiding multi-property visibility, and a mobile sales CRM facilitating on-the-go lead management.

Event Temple’s automation capabilities for task tracking and workflow templating are more mature, reducing manual follow-ups and helping sales teams stay organized. Tripleseat’s client portal and mobile CRM enhance guest interaction and sales mobility but introduce complexity and require more training. The chain dashboard in Tripleseat supports group-level management but lacks the cross-property reporting depth Event Temple users praise.

Edge: Even.

Which Has Better Customer Support: Event Temple or Tripleseat?

Event Temple scores 4.9 for customer support and onboarding, clearly outpacing Tripleseat’s 4.5 and 4.4 respectively. Reviewers consistently describe Event Temple’s team as responsive, knowledgeable, and hands-on, particularly valuing live training and rapid troubleshooting that accelerate user adoption and remedy issues swiftly. Case studies confirm strong onboarding support across small and medium portfolios.

Tripleseat users appreciate their account managers, particularly one named Christine Weiland, for responsiveness and clear communication. However, some reviews criticize uneven support quality for property-specific needs and slower resolution of technical glitches, which can impact event operations. Training challenges persist for teams adopting the system.

Edge: Event Temple.

Which Has More Integrations: Event Temple or Tripleseat?

Event Temple has 19 verified integrations, 25% more than Tripleseat’s 16. Both share 7 common partners vital for hotel operations: Stayntouch, Oracle Hospitality, Mews, Cloudbeds, Stripe, Amaze Insights, and Actabl. Event Temple’s unique integrations include RoomRaccoon, apaleo GmbH, RMS, Hapi, Asksuite, Duetto, MeetingPackage, Proposales, and foratable by Lunchgate, which support advanced revenue management, booking engines, and guest messaging.

Tripleseat’s unique integrations cover WebRezPro, SEVENROOMS, Benbria, Infor, Tripadvisor, GoTab, Maestro PMS, and Ascent360, offering stronger connections with POS systems, guest experience platforms, and broader hospitality software ecosystems.

Hotels with sophisticated PMS and revenue management needs benefit from Event Temple’s broader integration set, especially those using Mews, RMS, or Duetto. Properties focused on food and beverage integration, guest experience management, or Tripadvisor connectivity may find Tripleseat’s unique partners more relevant.

Edge: Event Temple.

Which Do Hoteliers Rate Higher: Event Temple or Tripleseat?

Event Temple’s overall rating of 4.8/5 across 361 reviews dwarfs Tripleseat’s 4.4/5 from 158 reviews. In the last six months, Event Temple maintains a 4.8 rating from 81 reviews, reflecting consistent product quality and positive user experience with increasing adoption. Tripleseat’s recent rating dropped slightly to 4.3 from 30 reviews, signaling emerging user concerns or growing pains.

By segment, Event Temple leads in boutique hotels (4.8 vs 4.4), branded hotels (4.9 vs 4.4), limited service (4.8 vs 4.5), airport/conference hotels (4.9 vs 4.3), and bed & breakfasts (4.8 vs 4.4). Tripleseat scores closer in luxury hotels (4.8 vs 4.4) and resorts (4.8 vs 4.7) but with smaller sample sizes. Event Temple’s higher volume and recency of reviews across multiple segments provide a stronger confidence level in its ratings.

Edge: Event Temple.

How Much Do Event Temple and Tripleseat Cost?

Both Event Temple and Tripleseat start at a base price of $400 per month. Neither offers a freemium or monthly flat rate, nor pricing per room, and neither charges an implementation fee. Neither product currently provides a trial option. This parity in pricing means cost differences will emerge primarily from the scope of use and potential need for add-ons or custom integrations, rather than list price.

What Type of Hotel Should Use Event Temple?

• Hotels managing multiple properties or portfolios that require centralized sales activity and consistent workflows, supported by case studies like PEG Hospitality (30+ properties).
• Branded and boutique hotels seeking advanced automation of sales tasks, follow-ups, and document templating to reduce manual work.
• Airport and conference hotels that benefit from Event Temple’s strong event planning tools, itinerary printouts, and PMS integrations.
• Sales teams requiring seamless integration with PMS platforms like Mews, Jonas Chorum, or Cloudbeds to reduce double entry and improve booking accuracy.
• Properties prioritizing high-touch onboarding and responsive support to quickly adopt a new sales CRM system.

Not ideal if:

• Your sales team depends heavily on client-facing portals or mobile sales CRM features, which Event Temple lacks.
• You require highly flexible reporting without exporting to Excel, as some users find Event Temple’s reporting less customizable.
• Your property demands advanced email integration with Gmail or automated invoice reminders, which reviewers find limited in Event Temple.

What Type of Hotel Should Use Tripleseat?

• Boutique and luxury hotels prioritizing guest engagement through client communication portals and mobile sales CRM functionality.
• Small to medium standalone properties or regional groups valuing easy calendar views, payment simplification, and real-time booking updates.
• Hotels seeking integration with food and beverage systems and guest experience platforms like SEVENROOMS or Tripadvisor.
• Teams open to investing in training to overcome occasional glitches and maximize the platform’s event management features.
• Properties needing a chain dashboard for basic multi-property visibility without extensive portfolio reporting.

Not ideal if:

• Your hotel requires robust automation of sales processes and strategic triggers; Tripleseat’s automation is simpler and less flexible.
• You rely heavily on reliable reporting and data accuracy; some users report glitches and incomplete pickup data.
• Your property demands smooth email integration and document editing without duplication or rework.

Event Temple vs Tripleseat: The Bottom Line for Hotels

Event Temple and Tripleseat both centralize group sales and event management but differ in maturity, automation sophistication, and guest communication capabilities. Event Temple offers stronger automation, integration depth, and customer support, ideal for hotels managing complex group sales workflows or multi-property portfolios. Tripleseat provides unique client portals and mobile CRM features appealing to smaller, guest-focused properties but suffers from some operational glitches and lighter automation.

Choose Event Temple if your priority is efficient task automation, fast onboarding, and deep PMS integration to accelerate sales cycles and reduce manual work. Its 4.8 overall rating from 361 reviews, strong recent growth, and case studies with branded and conference hotels confirm its reliability and impact.

Choose Tripleseat if your property values direct guest communication through client portals, mobile CRM access for on-the-go sales, and POS or guest experience integrations. Its features support smaller boutique hotels or regional groups willing to tolerate some platform quirks for enhanced guest engagement and calendar management.

Edge: Event Temple.