Fanxchange vs. Plusgrade:
Qual è Quello Giusto per Te?

The Decision

When evaluating upselling software for your hotel, the key considerations are the platform’s capabilities, ease of use, support quality, and how well it integrates into your existing operations. Fanxchange and Plusgrade both aim to boost revenue through upselling and ancillary services, but they differ significantly in scope, feature set, and industry focus. Your choice hinges on what priorities matter most for your property and operational setup.

Fanxchange primarily offers ticketing solutions for live events, while Plusgrade specializes in automated upselling for hotel rooms and services. How do these differences impact your hotel's revenue strategy and guest experience?

Is Fanxchange or Plusgrade Better for Hotels?

Fanxchange is a B2B white-labeled ticketing platform, allowing hotel operators to enhance loyalty programs or diversify offerings by integrating live event tickets into their services. Its core strength lies in providing access to a broad range of entertainment options, making it appealing for hotels seeking to add experiential value to their packages.

In contrast, Plusgrade is a comprehensive upselling platform built explicitly for the hospitality industry, focusing on increasing RevPAR through pre-arrival upgrades, ancillary services, and targeted offers. It boasts a robust feature set with automation, segmentation, and multi-channel delivery, aimed at maximizing revenue from each guest.

The key divergence is their industry focus: Fanxchange enhances guest engagement through event tickets, while Plusgrade optimizes revenue through room upgrades and additional services. Which of these approaches aligns better with your property’s revenue goals?

Fanxchange vs Plusgrade: Which Should Your Hotel Choose?

If your hotel is looking to diversify revenue streams by offering access to live entertainment or rewards programs, Fanxchange is your choice. Its strength is in broad-event ticketing, which can be integrated into loyalty schemes to increase guest engagement.

If your hotel needs a targeted upselling solution that automates pre-arrival upgrades, cross-sells, and personalized offers, Plusgrade is the better fit. It’s especially suited for properties aiming to increase RevPAR, improve guest satisfaction, and reduce manual effort in upselling.

For luxury hotels and resorts focused on maximizing ancillary revenue, Plusgrade’s proven track record and extensive feature set make it the preferred candidate. Conversely, if your strategy involves integrating entertainment options into packages or loyalty programs, Fanxchange’s ticketing platform serves that purpose.

Is Fanxchange or Plusgrade Easier to Use?

Fanxchange, being a ticketing solution, focuses on straightforward integration and seamless customer experience for its B2B partners. However, as a white-label platform, its usability largely depends on how well your team can embed and promote event tickets within your existing systems.

Plusgrade has a highly rated user interface (4.75/5) and offers a more intuitive onboarding process (4.39/5), with many reviews praising its ease of adoption. Hoteliers report that Plusgrade’s dashboard and offer management are simple to navigate, even for teams new to upselling software.

Given the high ratings and recent reviews, edge: Plusgrade.

Which Has Better Features: Fanxchange or Plusgrade?

Fanxchange offers no additional features beyond its live event ticketing platform, focusing solely on ticketing services. In contrast, Plusgrade provides 10 advanced features such as segmentation, guest targeting, room upgrade merchandising, multi-channel delivery, dynamic pricing, offer templates, multi-property dashboards, offer orchestration, data security certifications, and A/B testing.

These features enable highly personalized, automated, and multi-channel upselling campaigns, giving your team more control and flexibility. Edge: Plusgrade.

Which Has Better Customer Support: Fanxchange or Plusgrade?

Fanxchange’s support information isn’t detailed in the reviews, but given its niche focus on live event ticketing, support tends to be limited and less frequently praised.

Plusgrade, with a customer support rating of 4.79/5 (29 reviews), receives consistent praise. Users describe the support team as prompt, knowledgeable, and proactive, often highlighting their quick responses and helpful onboarding.

Edge: Plusgrade.

Which Has More Integrations: Fanxchange or Plusgrade?

Fanxchange currently has no verified integration partners, limiting its ability to connect with property management systems or booking engines.

Plusgrade integrates with 16 verified partners, including major PMS and distribution platforms like Oracle Hospitality, SiteMinder, Mews, and Webhotelier. This extensive network ensures smoother implementation and better operational alignment.

Edge: Plusgrade.

Which Do Hoteliers Rate Higher: Fanxchange or Plusgrade?

Fanxchange has no ratings or reviews, making it impossible to gauge user sentiment.

Plusgrade’s recent reviews and high NPS score of 9.24/10 reflect strong user satisfaction across diverse hotel segments, especially luxury, resort, and boutique hotels. Hoteliers consistently praise its ease of use, support, and revenue impact.

Edge: Plusgrade.

How Much Do Fanxchange and Plusgrade Cost?

Fanxchange does not publish clear pricing details, suggesting a custom quote based on partnership scope.

Plusgrade charges a base fee of $400 and does not specify monthly or per-room costs, indicating a likely custom pricing model. Its transparent base fee provides some clarity for budgeting.

In summary, Plusgrade’s predictable base fee and robust feature set suggest a better value for most hotels seeking proven ROI.

What Type of Hotel Should Use Fanxchange?

Hotels that:

• Want to enhance guest experience by offering live event tickets.
• Are looking to build or strengthen loyalty programs with experiential rewards.
• Prefer to diversify ancillary revenue streams beyond room sales.
• Aim for a simple, straightforward integration with limited additional features.
• Have existing loyalty or entertainment partnerships.

Not ideal if:

• You need a comprehensive upselling platform.
• Your focus is on maximizing RevPAR through automated pre-arrival offers.
• You require extensive integration with PMS or multiple channels.
• Your property operates across multiple regions needing a localized, multi-channel approach.

What Type of Hotel Should Use Plusgrade?

Hotels that:

• Aim to increase RevPAR through automated pre-arrival upgrades and cross-sells.
• Want a comprehensive, feature-rich platform with segmentation and personalization.
• Seek multi-channel delivery options like email, SMS, WhatsApp, and chat.
• Operate multiple properties and need centralized dashboards.
• Prioritize data security and A/B testing capabilities.

Not ideal if:

• You have a low volume of bookings or limited upselling opportunities.
• Your property is small or independent and prefers simple, manual upselling.
• You lack the resources to implement or manage a more complex platform.
• Your focus is solely on entertainment ticketing rather than room-based revenue.

The Bottom Line for Hotels

Fanxchange offers a niche solution tailored to integrating live event tickets, making it ideal for hotels emphasizing guest engagement through entertainment and loyalty programs. Its limited feature set and lack of integrations make it less suitable for properties seeking full-fledged revenue management tools.

Plusgrade excels in automating and optimizing pre-arrival upselling, with a proven track record of increasing RevPAR, guest satisfaction, and operational efficiency. Its extensive integrations, advanced features, and high user ratings position it as the more comprehensive upselling solution.

Choose Fanxchange if your goal is to add entertainment value to your offerings and deepen guest loyalty. Opt for Plusgrade if you want a robust, scalable platform that drives direct revenue improvements through personalized, automated upselling.

In conclusion, for most hotels aiming to maximize revenue and guest satisfaction, Plusgrade’s recent reviews, extensive features, and broader industry presence make it the stronger choice. Fanxchange remains relevant if your focus is solely on experiential marketing and entertainment integrations—but it lacks the broad appeal and proven results of Plusgrade.