Modernizing Hotel Operations: Inside the ASI 7.0 Experience

Slow, remote-based systems were limiting efficiency. ASI 7.0 introduced real-time, web-based performance. Result: faster operations and better control.

How two Hawaiian hotels increased revenue with the right PMS

Coconut Waikiki and Shoreline Hotel replaced an outdated PMS that limited their operations, reporting, and rate management. By switching to Planet’s cloud-based PMS, they gained efficient workflows, advanced digital reporting, and professional yield management—allowing their teams to boost productivity and spend more time with guests.

Transformation through integration: Discover Hotel Nordic's journey with Planet

Hotel Nordic modernised its operations by integrating Planet’s PMS, Booking Engine and payment solutions, reducing manual admin and improving staff efficiency. As the hotel expanded, the unified system enabled smoother bookings, check‑ins and payments. The result is a more seamless guest experience and a PMS that now serves as the hotel’s central operational hub.

Hôtel Paris Bastille enhanced guest service with Protel PMS and integrated payments

Hôtel Paris Bastille upgraded to Protel Cloud PMS to speed up check-ins, streamline payments, and eliminate manual admin. With Planet’s integrated solution, the team now works faster, more securely, and with fewer system hassles. The payoff: more time focused on guests and smoother daily operations.

How Bergwelt Grindelwald resort doubled its reservations with Protel PMS

Bergwelt Grindelwald integrated Protel PMS with Canary to automate check‑ins, streamline communication, and unlock new revenue opportunities, transforming operations while elevating the guest experience across its 99‑room alpine resort.

How BLUESEA Hotels turned its call center into the most reliable and profitable sales channel

BLUESEA Hotels launched its call center channel in 2018 with strong potential, but rapid growth soon led to an unsustainable volume of issues: untokenized credit cards, high-value no-shows during peak season, and the inability to operate with non-refundable rates. What had started as an opportunity quickly became a drag on the chain’s profitability.

Saving Time and Simplifying Operations: How Hotel Tilsitt Étoile Streamlined Daily Work with Clock PMS

Hotel Tilsitt Étoile, a boutique property in Paris, was looking for a reliable and intuitive solution to support its daily operations. With the need to reduce manual tasks, improve efficiency, and simplify team workflows, the hotel implemented Clock PMS. The result: a more streamlined operation, faster onboarding, and a system that empowers staff to work more efficiently every day.

Replacing Manual Work with an All-in-One Platform at Gambino Hotels

Gambino Hotels operates multiple properties with a focus on efficient, streamlined hotel operations. Their previous systems required manual processes, especially for payments and daily tasks. With Clock, they now manage operations, payments and reporting in one platform with a higher level of automation.

YellowSquare Simplifies Operations and Scales High-Volume Hostels with Clock

Clock provides an all-in-one platform that connects reservations, payments, guest experience, and daily operations in one environment. As an all-in-one platform, Clock brings together operations, guest experience, and revenue management, while connecting reservations, payments, and availability across all booking channels in real time. Hostels manage a mix of dorm beds, private rooms and shared spaces, often with high booking volumes and frequent changes. Staff can manage beds and rooms together while synchronizing availability across booking channels.

Elegancia Hotels Replaces Multiple Systems with One All-in-One Platform

Before Clock, operations were managed across multiple systems. With Clock, Elegancia Hotels now runs reservations, guest data, payments and reporting in one platform across all properties. Before Clock, operations were managed across multiple systems. With Clock, Elegancia Hotels now runs reservations, payments, guest data and reporting in one platform across all properties. We chose Clock because of the platform´s flexibility, its ability to integrate with our entire IT ecosystem, and also for its multi-property management, which is really the strong point for us.

Diamond Resort Phuket delivers effortless, end‑to‑end hospitality with SiteMinder as the engine, and Welcome Pickups as the seamless last‑mile connection for every guest.

Mixing the best of modern comfort with the best of the island’s natural environment, Diamond Resort Phuket is a new and modern four-star resort that opened its doors to guests in November 2019, located only 20 minutes away from the Phuket International Airport. The resort provides easy access to popular beaches and attractions of Phuket, along with lively neighborhoods, while also offering a peaceful retreat from the crowds. Designed to be sustainable, the resort features tropical gardens that provide ambiance for the 150 rooms and suites, suitable for both short stays or extended vacations. Guests are able to relax on the sun-kissed pool deck area, take a dip in the Olympic-sized swimming pool, stay fit at the fitness center, and then relax in the sauna. Dining can be enjoyed at Infuse Restaurant, which is open the whole day and offers several International and Thai culinary choices. Diamond Resort Phuket primarily welcomes international travellers, including families, couples, and digital nomads from Europe, Australia, and Saudi Arabia.

How Hotel Oderberger Berlin Increased Productivity by 89% and Saved Over 30 Hours Monthly with Flexkeeping

Hotel Oderberger Berlin implemented Flexkeeping, a Mews company, to modernize its housekeeping operations and replace manual processes with digital workflows. The result was a marked improvement in efficiency, communication, and team satisfaction.

More time for guests: the impact of seamless technology at Sunborn London

Located at Royal Victoria Dock beside ExCeL London, Sunborn London is the UK’s only luxury yacht hotel, offering waterfront views across the historic Royal Docks and an experience tailored to celebratory stays such as birthdays, anniversaries, and proposals. Delivering five-star service aboard a docked yacht presents unique operational challenges, from tight physical spaces to complex guest flows and the need for seamless coordination across onboard departments including F&B, MICE, and housekeeping.

Attic Backpackers: Putting people first with help from SiteMinder

Tucked away on the top floor of a heritage building in Auckland’s mid-town, Attic Backpackers is a 100-bed haven for travellers seeking more than just a place to sleep. With its easy, relaxed atmosphere and spaces designed for comfort – like a kitchen big enough to actually cook in and generous common areas – Attic quickly becomes a base for guests exploring the city or setting out on bigger adventures. The staff, many of whom are travellers themselves, offer the kind of practical help and local wisdom that transforms a stay into a genuine connection. “If Attic is your first stop in New Zealand, you’re in good hands,” says owner Patrick Sanders. What sets Attic apart in a city crowded with large, corporate hostels is its human touch. Locally owned and operated, Attic reflects a deep understanding of what backpackers need because the team has been there themselves. “Attic is the kind of place where information is easy to find, help is always available, and nothing feels over-managed or impersonal. Guests don’t choose Attic because it shouts the loudest—they choose it because it feels right,” shares Patrick.

How Roomzzz automated 40% of payments and centralized multi-property management with RMS

Back in 2022, Roomzzz reviewed 20 PMS providers to find a partner that could support their growth and understand their vision. They chose RMS for its ability to unify multi‑property operations, automate routine tasks, and streamline payment workflows across all 11 properties. Since adopting RMS, Roomzzz has improved operational efficiency and created the foundation for a smoother, more connected guest experience.

Le Méridien St. Louis Clayton Builds Financial Infrastructure with ROH, Recovering 90% of Outstanding Invoices in 60 Days

During a period of finance team transition, Le Méridien St. Louis Clayton partnered with ROH to bring structure, visibility and continuity to its payments operations. The property set out to establish clear oversight of outstanding deposits, standardize invoicing and collection to support uninterrupted sales operations and reduce aging accounts receivable that exceeded $1M past due.