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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Hotel Investor Apps

6
Apprezzo la facilità con cui si possono individuare le singole voci per le ricerche. Tuttavia, non mi piacciono i ritardi di diversi giorni nel caricamento delle verifiche finali. Inoltre, quando si cerca di ottenere informazioni per una ricerca, i problemi vengono risolti con troppo ritardo.
General Manager from 75-99 camera Branded Hotels in Annapolis (United States)
Verificato
25 giorni fa
Prodotti Recensiti
Software di contabilità per hotel
Cosa ti piace di più?
Report giornalieri di facile consultazione, utili per la revisione contabile finale. È possibile effettuare ricerche nelle sezioni finanziarie e stampare i moduli al bisogno.
Cosa non ti piace o pensi possa essere migliorato?
Ritardi nelle ricerche quando i report giornalieri non vengono caricati. Nessuno risponde mai al telefono quando si chiama il numero dell'ufficio.
3.0
Media
Facilità d’uso
5.0/5
Assistenza clienti
1.0/5
ROI
4.0/5
Implementazione
4.0/5
Jaime G. from Hotel Investor Apps replied
Thank you so much for taking the time to share your feedback. We're glad the platform has made it easy for you to navigate daily reports, locate line items, and pull research forms under finance when you need them. We completely understand the frustration that comes with delays in PMS daily report imports, especially when it holds up research and final audits. To help with exactly this, we've recently rolled out a new PMS Daily Report Monitor dashboard that gives you full transparency into any missing daily imports. From the dashboard, you can quickly identify the gap and either reprocess the feed or manually upload the missing day's report yourself, so you're no longer waiting on us to get unblocked. Regarding the phone support experience, we're truly sorry for the times your calls went unanswered. To make sure no one falls through the cracks, we've launched a new support portal where you can submit a ticket and track its status in real time. If you'd prefer to speak with someone by phone, just note that in your ticket and our team will schedule a call or virtual meeting at a time that works for both of us. This way, every request is logged, prioritized fairly, and gets the attention it deserves. We'd genuinely love the opportunity to help resolve any outstanding research items for you. Please submit a ticket through the support portal whenever you're ready, and we'll make sure you're taken care of. Thank you again for helping us improve.

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