How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

REVENUE MANAGEMENT

How SiteMinder saves time and improves The Kaleidoscope Collection’s revenue processes

Flamboyant, vibrant, and ever-changing – that’s how the Kaleidoscope Collection summarises its style and brand identity. Instead of the usual hotel stay, it promises guests an intriguing and unexpected experience. One look at the three properties is enough to know that they make good on this promise. That’s exactly what the founders and owners Ian and Christa Taylor had in mind when they started their collection of boutique hotels. Their choices of daring design, bold colours and unconventional artwork inspire guests and encourage them to discover their own uniqueness. Whether travellers choose the Homewood Hotel & Spa, The Bird or the Bishopstrow Hotel & Spa, they’re in for a time of discovery, pampering and pure enjoyment.

Why it matters: SiteMinder recently chatted with Jon Murphy, Consultant Revenue Director supporting the Kaleidoscope Collection, about how the brand benefits from working with an industry-leading hotel commerce platform.

One of the first things Jon mentioned was how efficient SiteMinder’s channel manager makes rate loading. Thanks to the two-way connection between their PMS, SiteMinder and online sales channels, managing reservations has become a breeze.

Top 3 Core Objectives: The Kaleidoscope Collection is in need of a solution that allows them to work efficiently, has access to various channels, and allows them to access comprehensive reports easily.

Efficient workflows: The property is up for a solution that allows them to work efficiently by having a two-way connectivity between the distribution channels and PMS.
Access to various channels: The Kaleidoscope Collection is keen to find a technology solution that is connected to various distribution channels, so they can find the best channels to invest in.
Comprehensive report: The team is looking for a reporting module that allows him to collect needed information easily and in no time for their meetings.

Innovators Mentioned

The Kaleidoscope Collection

SiteMinder

Jon Murphy

Consultant Revenue Director

The Kaleidoscope Collection

"SiteMinder creates a seamless reservation process that saves us several hours of manual work every week and drastically reduces the risk of unwanted overbookings."

Jon Murphy

Consultant Revenue Director

👍 Consultant Revenue Director Jon Murphy said that SiteMinder streamlines the reservation process, saving hours of manual work weekly and minimising the risk of overbookings.:

"SiteMinder creates a seamless reservation process that saves us several hours of manual work every week and drastically reduces the risk of unwanted overbookings."

⚖️ The selection process: During their research process, Jon Murphy evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Consultant Revenue Director Jon Murphy said, about their decision: "We rarely have problems with SiteMinder. But when we have a doubt, their team does everything it can to address it ASAP. They always follow up as well to ensure the case is fully resolved. It’s great to know we can fully rely on them."

📈 The results: The Kaleidoscope Collection efficiently manages rates and prevents overbookings, saving time, discovering new channels, and also attaining comprehensive reporting.

The Kaleidoscope Collection saves several hours every week by setting up rate codes and prices easily across channels, also avoiding overbookings through seamless PMS integration.
The team at Kaleidoscope is able to discover and test out new channels to maximise their distribution.
SiteMinder’s comprehensive reporting module saves the team hours every week by allowing them to easily access the data.