Ariane Systems vs. LIKE MAGIC (Check-in):
Qual é o Ideal para Você?

The Decision

Choosing between Ariane Systems and LIKE MAGIC hinges on your hotel's specific needs for contactless check-in and operational automation. Ariane Systems is well-established with over 3,000 deployments across multiple continents, focusing on automating guest check-in processes through web, mobile, and kiosk solutions. LIKE MAGIC, on the other hand, is a newer entrant with a strong focus on enhancing the guest journey via comprehensive digital interactions, boasting higher recent review scores and a rapidly growing user base. Which platform aligns better with your operational goals?

Both products aim to streamline check-in and improve guest experiences, but Ariane Systems emphasizes automation and integration, while LIKE MAGIC prioritizes a holistic guest journey. Ariane’s extensive integration ecosystem (27 verified partners) and global presence contrast with LIKE MAGIC’s focus on guest engagement tools and recent rapid growth in Europe and Asia Pacific. Can one platform deliver both the operational efficiency and guest delight your hotel needs?

Is Ariane Systems or LIKE MAGIC Better for Hotels?

If your hotel needs a proven, comprehensive self-check-in platform with a broad regional reach and extensive integration options, Ariane Systems is the ideal choice. Its deployment in over 29 countries and 27 verified partners demonstrate its capability to fit diverse hotel types, from budget to luxury. Conversely, if your hotel prioritizes elevating the guest experience with a seamless, all-in-one digital journey—especially in extended stay, boutique, or branded properties—LIKE MAGIC offers a more modern, guest-centric approach.

Ariane’s strengths include automation, multi-channel check-in, and strong compatibility with property management systems, making it suitable for hotels seeking operational cost savings. LIKE MAGIC excels in creating engaging, personalized guest interactions and reducing staffing needs through its digital guest journey app, making it a strong fit for hotels aiming to maximize guest satisfaction and revenue. Which approach aligns with your strategic priorities?

Is Ariane Systems or LIKE MAGIC Easier to Use?

Ariane Systems has a user rating of 3.83/5 for ease of use, with reviews highlighting its automation features but noting that onboarding can be improved. Some users mention that the platform’s interface, while comprehensive, requires a learning curve and that support needs to be more accessible, especially during weekends. LIKE MAGIC, with a 4.9/5 rating, is praised for its intuitive interface and straightforward guest experience, which reduces staff training time.

LIKE MAGIC’s onboarding process is rated at 4.78/5, with reviews emphasizing how easy it is for staff to adopt and for guests to navigate, even without prior technical knowledge. Its simple, app-based interface minimizes friction for both staff and guests. Edge: LIKE MAGIC.

Which Has Better Features: Ariane Systems or LIKE MAGIC?

Ariane Systems offers 16 shared features with LIKE MAGIC, plus three exclusive features: PMS integration, PCI compliance, and easy room selection. These capabilities are critical for hotels seeking robust automation, secure payment processing, and flexible room management. LIKE MAGIC provides a unique registration card e-signature feature, but overall, it has fewer capabilities (10 verified integrations) and lacks features like PMS integration.

Ariane’s broader feature set makes it more adaptable for complex or larger properties requiring extensive operational tools. LIKE MAGIC, while limited in standalone features, excels at delivering a comprehensive guest journey with personalized communication. Edge: Ariane Systems.

Which Has Better Customer Support: Ariane Systems or LIKE MAGIC?

Customer support ratings are a clear differentiator. Ariane Systems scores 2.8/5, with reviews indicating support is inconsistent, especially outside regular hours, and issues with kiosk maintenance and software linking. Customers mention, “Support is slow during weekends,” and “We wish there was 24/7 support.” Conversely, LIKE MAGIC boasts a 4.83/5 score, with reviews praising prompt, knowledgeable support and smooth onboarding.

Hoteliers value LIKE MAGIC for its quick responses and dedicated customer success team, with feedback like “Support has been excellent, always resolving issues quickly.” Given recent reviews, EDGE: LIKE MAGIC.

Which Has More Integrations: Ariane Systems or LIKE MAGIC?

Ariane Systems has a significant advantage here, with 27 verified partners, including key integrations with SALTO Systems, Oracle Hospitality, Mews, and Adyen. Its extensive ecosystem supports a wide range of hardware and software, enabling seamless deployment in diverse hotel environments. LIKE MAGIC offers 10 verified integrations, sharing some with Ariane but fewer in total, which might limit flexibility for certain setups.

For hotels with existing tech stacks or complex systems, Ariane’s broader integration network simplifies connectivity. EDGE: Ariane Systems.

Which Do Hoteliers Rate Higher: Ariane Systems or LIKE MAGIC?

Ariane Systems, with 6 reviews, has a strong overall rating of 4.4/5, primarily from hotels in city center and budget segments. Recent reviews are scarce, but the feedback indicates satisfaction with automation and guest check-in flexibility. LIKE MAGIC, with 29 reviews and a score of 74.02/100 (equivalent to roughly 3.7/5), is rated highly by hotels in extended stay and boutique segments, especially for guest engagement.

More recent reviews (last 2 months) favor LIKE MAGIC’s support and ease of use. Given the higher review count and recent positive feedback, EDGE: LIKE MAGIC.

How Much Do Ariane Systems and LIKE MAGIC Cost?

Ariane’s pricing starts at $500, with no mention of ongoing monthly fees or implementation costs, suggesting a straightforward licensing model. LIKE MAGIC charges $700 upfront, with no additional monthly or implementation fees, but without detailed pricing tiers.

Given the limited pricing transparency, your hotel should request a quote based on room count and deployment scope. The slightly higher initial cost of LIKE MAGIC may be justified by its support and ease of use, but Ariane’s lower entry price could appeal for tighter budgets.

What Type of Hotel Should Use Ariane Systems?

Hotels that will benefit from Ariane’s extensive integrations, automation, and regional presence. Specifically:

• Hotels seeking reliable, proven self-check-in solutions with global deployment.
• Properties needing PMS integration and PCI compliance.
• Hotels with complex tech environments requiring flexible hardware and software options.
• Larger properties or chains aiming for scalable, customizable solutions.

Not ideal if your hotel prefers a guest journey focus over operational automation or is primarily in regions outside Ariane’s deployment footprint.

What Type of Hotel Should Use LIKE MAGIC?

Hotels aiming to enhance guest engagement and streamline operations through digital interactions. Specifically:

• Extended stay, boutique, and branded hotels seeking personalized guest journeys.
• Hotels with a focus on contactless, app-based check-in and digital concierge services.
• Properties striving for operational efficiency with fewer staff members.
• Hotels operating in Europe or Asia Pacific, where LIKE MAGIC has a stronger regional presence.

Not ideal if your hotel requires extensive integrations with legacy systems or prioritizes automation over guest experience.

LIKE MAGIC vs Ariane Systems: The Bottom Line for Hotels

Ariane Systems is a mature, widely integrated platform optimized for automating check-in and operational tasks across a variety of hotel types. It’s best suited for hotels that value robust automation, global reach, and extensive hardware compatibility.

LIKE MAGIC, however, offers a more recent, guest-focused platform that excels at creating personalized, contactless guest journeys with high user satisfaction and support ratings. It’s ideal for hotels that aim to elevate guest interactions, reduce staffing, and operate in regions where LIKE MAGIC’s presence is strong.

If your hotel’s priority is proven, scalable automation with broad system compatibility, choose Ariane. If your goal is engaging, digital guest experiences and operational lean-ness, LIKE MAGIC is the better fit.