eKomi vs. Tap Payments: Which is a Better Fit?

Surveys & Feedback

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Email reminders

Boost completion rates with optional automated survey reminders.

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

Tripadvisor Review Partner

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.

Workflow Management

Respond to reviews

Quickly and easily respond to reviews from within the platform.

Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.

Workflow Management

Respond to reviews

Quickly and easily respond to reviews from within the platform.

Alerts & Notifications

Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.

In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.

Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.