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Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

10 Best Hospitality TV

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2021 Best Hotel Software
Hoteliers voted Monscierge as the #1 Hospitality TV provider in the 2021 HotelTechAwards
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Monscierge (Apple TV for Hospitality)

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Elegant Connections for Empowered Guests. Monscierge is an international interactive software company that helps hotels connect todays savvy traveler to the trusted local recommen...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Best Hotel Software
Hoteliers voted Monscierge as the #1 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Zafiro as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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ZAFIRO IPTV

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HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Powerful marketing tool, integrable with your PMS, that adapts to any type of hotel through its levels, personalizing the guest experience, through a wide variety of monetizable ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Zafiro as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Nonius as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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Nonius (in-room entertainment)

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HT SCORE
15 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Nonius interactive TV solution offers a unique guest experience by allowing multiple information and entertainment options with access to exciting high quality content. The soluti...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Nonius as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Sonifi as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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Sonifi

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HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SONIFI Solutions, Inc. ("SONIFI"‹) is an interactive content and connectivity solutions provider. The company serves approximately 1.2 million hotel rooms worldwide in addition ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Sonifi as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Hoteza Limited as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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Hoteza TV

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HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hoteza offers a modular range of hospitality-specific TV solutions, based on many years of relevant experience in hospitality industry and serving millions of customers all over t...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Hoteza Limited as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted World Cinema as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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World Cinema

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HT SCORE
10 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Headquartered in Houston, World Cinema is a market leader innovating and delivering technology and services to guest-centric properties. The company was the first technology serv...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted World Cinema as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Otrum AS as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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Otrum Interactive TV

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HT SCORE
10 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Utilising an in-room Google Chromecast device, OtrumCast seamlessly supports both Android and iOS mobile clients with secure authentication for guest in-room streaming. Guests can...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Otrum AS as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Nevaya as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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nevayacast

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HT SCORE
9 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Several recent surveys* have confirmed an increased preference amongst travellers, wishing to view personal devices on their bedroom TV screen. Furthermore, hoteliers are also set...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Nevaya as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted LG Electronics as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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LG Electronics Hospitality (Smart TVs)

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HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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At LG, we deliver products and services that make lives better, easier and happier though increased functionality and fun. Put simply, we offer the latest innovations to make Life...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted LG Electronics as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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2021 Finalist HotelTechAwards
Hoteliers voted Guesttek as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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GuestTek (IPTV)

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HT SCORE
8 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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GuestTek, is the world's largest provider of High-Speed Internet and IPTV solutions to the global hospitality industry. Our OneView, platform provides Converged Data, Video, Telep...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Finalist HotelTechAwards
Hoteliers voted Guesttek as the #3 Hospitality TV provider in the 2021 HotelTechAwards
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Recent Hospitality TV Articles

Netflix Casting, Digital Games, and the Future of Digital Entertainment in the Hotel Room

by
Gregor Herz
4 months ago

Keeping guests entertained has always been part of a hotel’s requirements—especially at resort and leisure hotels. Evening entertainment, free cable TV, and on-site activities such as table tennis or pool were all classic hotel entertainment options, but what will the 21st century bring for hotel entertainment? Outside the world of hotels, digital entertainment has grown to become the largest media industry in the world. The video game market is valued at a staggering $65 billion in the US this year alone, and Netflix earned a whopping $25 billion in revenue in 2020, and 2021 looks set to be another bumper year. But, with such drastic changes happening outside of the hotel room, it’s about time more efforts were made to bring entertainment like Netflix casting, digital games, and other forms of modern digital media to the hotel room. In this article, we’ll highlight just how hoteliers can utilize modern digital media channels to improve the stay for hotel guests and bring the hotel experience in line with the modern world.   Bringing Hotel Rooms into the 21st Century As things currently stand, hotel rooms usually have a TV with access to cable or satellite TV subscriptions, but beyond this, there’s usually very little in hotel rooms to keep hotel guests entertained while they’re there. Now, you may be asking, “why would a guest stay in a hotel just to spend their time in the room? Surely they’ll spend most of their time outdoors?”. This is a valid argument, but what if the weather is bad for their entire stay? What if they have young children who need to be constantly kept entertained? Or what if the idea of chilling out in a hotel room, catching up on their favorite Netflix shows, and ordering room service, is what appeals to them the most? By assuming that there’s a low demand from guests to have access to modern digital media in the hotel room, hoteliers are unwittingly losing out on the potential to drive revenue from in-house outlets. If hoteliers keep guests engaged and content in their hotel room, they’re more likely to stay on-site, and maybe order room service or decide to eat in the hotel restaurant. This is a massive financial incentive for hoteliers to improve the level of digital entertainment in hotel rooms.   Casting Netflix and Other Platforms Straight to the Hotel TV  With account-based streaming now being the preferred way for many people to consume their favorite shows, it opens up a new array of possibilities for hoteliers. Casting—when a user streams content from their personal device to another device like a TV—is a hugely popular form of watching shows on platforms such as Netflix, Amazon Prime, Hulu, and Disney+. However, due to security concerns over the possibility of guests’ account details being stolen, many hotels don’t offer this cutting-edge technology. For hoteliers that really want to offer their guests a seamless experience, where they can continue watching Tiger King or The Queens Gambit in their hotel room from where they left off at home, there are some solutions out there. SuitePad’s SuiteCast solution, for example, gets around the security issue by automatically logging out and deleting any user details data between guest stays, effectively overcoming one of the biggest blockers for this kind of technology. By enabling guests to take their home streaming experience into the hotel room, hoteliers will demonstrate that they understand what guests really want—more control over their hotel stay experience. If guests want to spend their time adventuring outdoors, that’s fine, but equally, if guests want to stay in their room, binge-watching The House Wives of Beverly Hills and ordering room service, there should be nothing stopping them!   Digital Gaming in the Hotel Room Of course, watching TV isn’t the only pastime people enjoy—gaming is now one of the biggest multimedia activities in the world. Yet, this is another feature that many hotel rooms lack. Access to high-speed internet and the development of state-of-the-art gaming systems means people can now fight dragons, play football, or race cars with their friends in a virtual world. So why haven’t hotels adapted to add gaming to the hotel room experience? One answer could be down to logistics. Many hotels lack the WiFi infrastructure necessary to enable high-speed gaming in all rooms. With the development of high-speed internet and 5G moving at an incredible rate, it won’t be long before this barrier is overcome, but for the time being, this is a realistic barrier for hoteliers. Another answer is that hoteliers currently have no way of ensuring that guest’s details are kept private. Much like using a Netflix of Amazon Prime account, gamers store sensitive data on online profiles that allows them to play from wherever they are. The problem for hotels is that there are currently no solutions that allow guests to log into their Playstation, Xbox, or Steam account with the knowledge that they will be securely logged out. As gaming becomes equally as big as watching TV in the modern world, hotel tech companies will need to think of ways to bring high-quality gaming into the hotel room in a secure and convenient way. This is one area that we expect will develop in the next five years or so.  However, not all guests crave fast graphics and online gaming. Many guest room solutions actually enable guests to play simple games in the hotel room—and they are very popular. The popularity of these simple yet addictive games just goes to show that there is a demand for gaming in the hotel room. Data from SuitePad, which provides games on their guest room tablets, shows that many people still enjoy playing games as a pastime. The most popular game played on SuitePad devices in 2020 was Memory, which clocked up over 100,000 sessions among hotel guests using SuitePad devices. In second and third places came Sudoku and Chess which both clocked in at just over 76,000 sessions. Considering this was a year when fewer people were staying in hotels, these numbers suggest that there is a demand for more interactive entertainment options for guests in the hotel room. It also shows that despite being offered more modern games such as Angry Birds, many guests still prefer the timeless classics.   Providing Convenience by Giving Guests More Control There are things hoteliers can do right now to make the in-room entertainment experience more convenient for guests. For example, centralizing some of the hotel room’s features is a good example. Many people actually now use their smartphones to control their TV, and it won’t be long before many TV companies phase TV controls out altogether—they’re just another unnecessary piece of equipment cluttering people’s homes. Using smart devices to control TVs also enables a much greater depth of control. For example, you can search for programs using filters such as genre and language, and you can have an overview of the TV schedule on your smart device screen rather than needing to flick through channels to find something to watch. These solutions are already available for hotels. SuitePad TV Control is one example, but this feature is also popular across many in-room tech providers. For hotels that want to quickly improve the in-room entertainment experience that guests have at their hotel, this is a great quick win that can be implemented at short notice and for a nominal fee.   Breaking into the Digital Hotel Room Market Although there are many options out there for hoteliers, it’s important that they still offer some of the original in-room entertainment options that guests have come to expect. Right now, not everyone has a Netflix subscription, so hotels should still offer cable TV options. However, as more and more services continue to be offered on digital platforms, cable TV, and other legacy entertainment options will become obsolete. In this sense, investing in digital entertainment options for your hotel should be done sooner rather than later, as your competitors will soon be making these investments, and you don’t want to be left behind at a time when the industry is going through such profound change. If you’re an enthusiastic and innovative hotelier, you’ll need to start assessing your future hotel room entertainment options now. No doubt offering innovative entertainment ideas will drive business, but whether you are a hotel chain or an independent hotel, creating these high standards will make you and your brand an industry leader. If you’re serious about offering better hotel room entertainment, now is the time to strike, because this space is soon to be one of the hottest areas in modern hotel technology.  

How to Optimise Thermal Comfort in a Hotel

by
Lillian Connors
3 years ago

The hotel industry is in perpetual rise around the world, but it is also one most energy-demanding sectors of the hospitality and tourism industries. Approximately 50% of energy consumption in hotels is accredited to space heating or cooling, making the problem twofold. On the one hand, you have the problem of excess energy and thus financial expenditure, and on the other, there is the problem of climate change and your hotel’s environmental impact. The two problems occur simultaneously when you try to provide adequate thermal regulation to every room in the hotel using traditional heating and cooling methods such HVAC and electrical fans, which is why there is a need to revise and adapt thermal solutions to cut energy consumption, safe money, and optimise thermal comfort for the new age. Here is how you can achieve this efficiently and effectively. Thermal comfort standards based on room type Before we delve into the possible solutions and adaptations, we must first note the standard temperature levels based on room type. Based on CIBSE recommendations, guest rooms should be heated to 24°C in winter and cooled down to 20-22°C in the summer. The hotel restaurant, as a high-traffic area should enjoy between 21 and 22°C both in winter and summertime, while the corridors and stairs should be maintained between 20 and 23°C in these seasons. Other common or high-traffic areas, such as the lobby or the foyer should be heated up to 20°C in the winter and kept at 23°C in the summer. Kitchen temperature, on the other hand, should sit between 15 and 18°C during winter, and at 23°C in the summer. With these basic values, you can move forward to introducing new, and adapting old space conditioning solutions. Going the traditional route HVAC systems have become an inextricable part of life in the modern world, and you can’t expect to completely eliminate your traditional space conditioning methods with more eco-friendly solutions, but you can optimise these systems for maximum energy conservation while retaining guest satisfaction. The first step in achieving this is to stay within the pre-defined parameters and maintain optimal temperature across the board. The second solution is to invest in programmable thermostats as well as modern, eco-friendly systems that have an Energy Star rating. These will help with resource conservation, appliance longevity, and guest comfort. Introducing climate-based solutions Some of the more efficient and effective solutions have to do with proper wall and window insulation, and these should be introduced according to the climate conditions in the region. For example, hotter regions in Australia require enhanced window insulation, and these Melbourne-based experts for double glazing install window retrofits in both commercial and residential buildings in order to drastically improve thermal performance. Preserving the environment with green thermal features Traditional conditioning methods can hardly be classified as eco-friendly even if they were built to support the eco-system, which is why you need to consider the introduction of green, long-term sustainable features that passively maintain thermal comfort at no expense to the environment. Along with wall and window insulation, it’s important to consider green walls, green roofs, and natural wind barriers as some of the more energy-efficient passive solutions that require minimal upkeep and produce a positive ROI. Maintenance of space conditioning systems Lastly, by simply adhering to the regular maintenance of the space conditioning systems around the hotel, you can effectively improve their performance, thus considerably decreasing costly compensation should an appliance malfunction or start operating sub-optimally. In turn, proper HVAC maintenance will result in a lowered carbon footprint across the board, allow for substantial financial savings to occur, and maintain optimal guest comfort. On the other hand, while passive features such as double-glazed windows or wall insulation are long-term solutions that require little maintenance, you should also adhere to their regular maintenance per the manufacturer’s instructions. This will ensure optimal thermal comfort and significantly decrease the need to use traditional space conditioning methods. Adequate thermal comfort is one of the most important elements of a successful hotel in the modern world, no matter the size or type of establishment; however, maintaining guest comfort while minimising energy consumption can be a difficult task. Luckily, innovative solutions can help in the preservation of the environment and optimise thermal comfort with ease.

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Recent Hospitality TV News & Community Updates

Clever Digs: IHG Hotels & Resorts and Josh.ai Create Hotel Room of the Future

Josh.ai
1 week ago

Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts – known for venerable brands like InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts and Hotel Indigo – has designed the guest room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA. IHG is the first global hotel company to deploy Josh.ai – which builds upon its award-winning presence in the world’s most advanced residential properties – and is the only AI on the market committed to privacy, data security, and natural interactions with connected living spaces. A 2021 report from Euromonitor found that consumers are actively seeking digital services and experiences, like Josh.ai, which empower users through inclusivity, improve their quality of life, and promote personalization and well-being. The Josh.ai software features purpose-built natural language processing that understands multiple requests in one command; searches for specific music and video content through deep-linking; and leverages location and contextual awareness. Guests also have limitless capabilities at their fingertips through the intuitively designed Josh app. “We are constantly exploring next-generation technology to give guests epic experiences as they return to our hotels,” said Brian McGuinness, SVP, Global Guest Experience Shared Services, IHG Hotels & Resorts. “Josh.ai has never been used in a hotel room before and we look forward to discovering how AI can be more widely adopted by our properties around the world. We take great pride in pushing ourselves when it comes to digital innovation in hospitality.” A first for hotel guest rooms, each brand has been thoughtfully selected to promote well-being and performance, with a design aesthetic fitting of IHG’s Luxury & Lifestyle collection. The “hotel room of the future” explores the potential of guest interaction with their environment and employs connected devices that are borrowed from luxury smart homes across the globe, including:  Josh Micro is expanding its capabilities beyond convenient and secure automation of the room by introducing built-in hotel concierge responses, ensuring guests are informed of everything the Kimpton and Palm Springs has to offer during their stay. Ketra lighting, by Lutron, makes its hotel room debut, promoting well-being through tunable lighting that transitions with the natural rhythms of daylight. Guests can set the perfect mood by adjusting the color temperature from warm to cool, as well as the vibrancy and saturation of their lights. Lutron shades seamlessly provide privacy while balancing exposure to daylight in the bathroom.  Sonos speakers with an Arc soundbar tune every stay to the right beat with access to any genre, album, artist, or song. Whether a guest is watching TV or listening to music, the room will be filled with immersive and impeccable surround sound.  Samsung’s Frame TV transforms from an art piece to a high-performance 4K QLED display when guests are ready to watch their favorite content.  DISH TV offers guests a fully integrated live entertainment experience with the power of voice or tactile control. Watching favorite channels, shows, sports, and movies has never been easier. Roku provides access to popular streaming platforms like Netflix, Hulu, and more so that guests can enjoy the comforts of home by binge watching a show or turning on a movie.  IPORT is powering Josh.ai’s unlimited manual control of the room with its sophisticated iPad mounting solution. Guests will always have access to adjust the room to their exact specifications through the user-friendly Josh app.  “At Josh.ai we are hyper focused on delivering experiences that are simple, privacy-focused, and magical,” said Alex Capecelatro, CEO of Josh.ai. “Our partnership with IHG couldn’t be a better fit as we endeavor together to transform the hospitality experience with natural voice control of lighting, shades, music, TV, and more! For example, guests can give a command like, ‘set the lights to warm white, listen to Hotel California, watch the Golf Channel, and when is happy hour?’ and Josh.ai will handle the rest.” To learn more about the “hotel room of the future,” please visit this interactive digital tour.   

SuiteCast: Bringing Easy and Flexible Streaming to the Hotel Room

SuitePad
7 months ago

SuiteCast transforms any existing hotel TV into a smart TV specifically designed for the hotel room. Videos or music from guests’ private devices can be played directly on the hotel TV screen, providing a premium bring-your-own-content solution. Moritz von Petersdorff-Campen, co-founder and managing director of SuitePad: “Today, in addition to traditional normal television viewing, guests want to be able to use their usual streaming services in the hotel room. With SuiteCast, anyone can now stream the content that really interests them from services such as Netflix, Youtube, Amazon Prime, and Spotify directly to the widescreen TV in their hotel room. In addition to our SuitePad tablets, this creates the perfect in-room entertainment experience for hotel guests."   SuiteCast: Simple, low-cost, secure SuiteCast can be used with any existing hotel TV with an HDMI port. All guests need to do is connect their mobile device (smartphones, tablets, or laptops) to the hotel's WIFI and then scan the QR code on the TV screen for secure authentication. This guarantees that guests are only able to connect to the television in their own hotel room. Moritz von Petersdorff-Campen explains: “This security aspect is an important advantage and a powerful USP over other Chromecast options. In addition, SuiteCast was designed and developed so that installation is simple for hoteliers and guests, and is very low cost when compared with the purchase of new smart TV sets. SuiteCast is the ideal solution for guests who expect more from their hotel because it adds real value to their staying experience. In turn, any hotel that adopts this solution will stand out from the competition.”

Monscierge Appoints Former Diamond Resorts Director Elena Cormio to Fill New Role of Chief of Customer Experience

Monscierge
1 year ago

Hospitality technology group Monscierge recently hired veteran industry leader Elena Cormio to fill a new lead role as Chief of Customer Experience. The new position encompasses redesigning a complete client lifecycle that meets the Monscierge brand values of providing hospitality technology that is easy to use and scale, and delivered by a company that is easy to do business with. Earlier this year, Monscierge celebrated 10 years of providing hotels with a strong, scalable hospitality experience platform that makes engagement and communication between hotel guests, staff, and their local merchants a seamless and rewarding experience for all users. "We’ve spent the past 10 years expanding and innovating our platform, and feel it’s time to enhance our own customer experience, to apply similar strategies and concepts as our hotel clients do for their guests and clients. The best way to do that is to bring in someone from the front lines of actual hotels - who has been on the other side and truly knows how to meet customer expectations successfully. Elena has been extremely successfully in building and procuring the technology pieces to create exceptional hospitality and travel experiences. We are very lucky to have her carry out our mission." - Marcus Robinson, CEO Cormio’s hospitality portfolio shows her early career began with various hotel operations roles, such as directing front of house and back office operations, to then later taking lead positions within Diamond Resorts™ corporate technology structure, including Director of Business Systems Analysis and then Sr. Director of Application Development. It was during these latter positions where she began working closely with Monscierge teams on various projects for Diamond ResortsTM worldwide. "I am thrilled to join the Monscierge team during this time of growth, and to have the opportunity to be part of its relentless pursuit of an extraordinary and innovative hospitality experience for both guests and hotel staff alike. Delivering the "wow" is the soul of the Monscierge brand, and I look forward to helping the team realize a consistently successful and sustainable experience to our customers at every point of contact throughout the course of our relationship." Monscierge latest projects include a scalable, secure in-room entertainment application for guests who want to stream their own television content, while simultaneously including features that provide local recommendations and experiences, hotel amenities and the ability for guests to order food and make requests to the front desk - all from the same device. Monscierge also recently reported on how their latest Connect Staff product launched a new image feature that helps clients such as the Hilton Belfast City break language barriers between members of staff while also collecting on room incidental fees - with both accomplishments ultimately leading them to turn over rooms faster and increase operational efficiencies.