If your hospitality TV project includes purchasing and installing new TVs, then your first step is to procure the devices. Depending on how many you order and where they’re coming from, it could take weeks or months for the TVs to arrive. Many hoteliers choose to hire a professional installation team to unbox, mount, and program the TVs. TV installation doesn’t take too long per room, so you might not need to block rooms for longer than a day or two once the hardware has arrived.
Once your TVs are ready to go, you will need to implement your TV service. Your vendor will give you access to a management portal where you can set up any custom content you want to display, like a personalized welcome screen and images or videos about your property. You can also integrate your TV system with other hotel technology, such as your PMS or CRM, so guest profile details can flow through to the TV (like the guest’s name, so you can display a personal welcome message). You’ll have plenty of support throughout this process from your hospitality TV vendor - either a centralized onboarding team or a dedicated account representative.
After completing the main setup steps, you’ll want to test each TV to make sure everything works properly. Turn on the TV, make sure your hotel content looks correct, and check that you can access TV channels, on-demand media, and apps. It’s also prudent to train your staff on common questions they might receive from guests. While the technical troubleshooting can be handled by your vendor’s customer support team, your front desk staff should be able to handle basic questions, like how to access Netflix or how to set parental controls. Lastly, to prevent unnecessary inquiries to your staff, it’s a best practice to place a brief TV instruction guide in each guestroom so guests know how to turn on the TV and access content.