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World leading developer of cloud-based solutions for hotels that provide digital guest services...
Most Popular
This vendor is the most popular in the category with 31 reviews across 9 countries.
90
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

Hoteliers wish to get rid of paper directories and move to digital platforms – there is a general acceptance that digital directories are... read more

  • Based in
    Newport Pagnell (United Kingdom)
  • Founded in
  • 26 employees on Linkedin
We help hotels engage their guests in a digital world
This vendor is trending with growing share of voice.
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76
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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COMPANY DESCRIPTION

SuitePad re-defines the way hotels connect with guests. In the hotel room of the future, you’ll find the guest directory, telephone, TV... read more

  • Based in
    Berlin (Germany)
  • Founded in
  • 61 employees on Linkedin
Guest Engagement and Communication Platform (GECP) with in-room tablets
Regional
This vendor has active customers in fewer than 3 countries, check the map on their profile to make sure they service your region.
68
HT Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn more

COMPANY DESCRIPTION

  AavGo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It gives hoteliers a unique way... read more

  • Based in
    Sunnyvale, California
  • Founded in
  • 23 employees on Linkedin
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Recent Guest Room Tablets Articles

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Crave Interactive Empowers Hoteliers and Guests with 24/7 Video Service Platform

by
RJ Beavers

Crave Video Service Platform set to revolutionise the hotel guest experience and hotel operations with multi-lingual service around the clock. London - Crave Interactive, the world-leading developer of cloud-based digital guest experience platforms for hotels, today announced the launch of the Crave Video Service Platform (Crave VSP), allowing real-person multi-lingual services to be delivered to guests wherever they are. A recent industry study by Amadeus and IHG, "Drivers of Change in Hospitality", highlighted that whilst an increasing proportion of guests appreciate self-service technology, more than 60% prefer to speak with a member of staff. The report also highlighted the need for innovative solutions which can enable services to be provided to international guests in the language of their choice. Crave VSP allows guests to connect with a member of staff via a secure video connection from any location - in-lobby via kiosk, in-room via tablet, and anywhere via the guest's own smartphone. For hotel chains, it allows staff to be located anywhere in centralized service centers, streamlining operational costs and efficiencies whilst providing better guest access to staff. Crave VSP will allow lucrative concierge services to be delivered to 3 and 4-star hotels, bringing 5-star service to the guests and increasing revenues for the hotel operators. It can also be used for general guest service and reservation teams, increasing the effectiveness of each guest interaction. "Our new Crave Video Service Platform uses technology to provide a more personal and intimate service whilst generating additional revenue opportunities," commented Crave CEO Gareth Hughes. "Hotels struggle with providing services in multiple-languages and providing the right levels of staff at the right time to meet guest requirements. Centralized teams of video service staff are the answer, and I'm confident Crave VSP will transform hotel services in a positive manner, especially in groups." Crave VSP uses WebRTC as the underlying technology, and supports video, voice and text communication. Guests simply click the service they want and the language they desire from available options. Crave VSP is accessed via a web browser window, and as such it can be easily integrated into existing hotel Apps, as well being available via Crave in-room tablets and lobby kiosks. Crave VSP will be used to introduce concierge services to mid-scale hotels in London and Las Vegas in a major proof of concept in Q4 2019, with Crave partnering with existing concierge companies and multiple hotels. "We hope to prove that the additional revenues generated will more than pay for the technology and cost of providing the service - if so, we intend to offer the service for zero cost to hotels, with revenue share once the base cost is covered," Hughes further commented. Crave Video Service Platform is being demonstrated at booth #1314 HITEC 2019 in Minneapolis, from 18th to 20th June 2019.

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Crave Interactive Lands Investment to Accelerate Global Expansion and Roll Out Game-Changing Hotel Digital Directory Rental Model

by
RJ Beavers

Thailand’s True Corporation has secured a majority investment in Crave to launch an industry-changing short-term rental model. Crave Interactive, the world-leading developer of cloud-based digital guest service solutions for hotels, today announced a major investment by True Corporation, Thailand's leading telecommunications provider. The deal provides a majority investment from True Digital & Media Company Limited, a wholly owned subsidiary of True Corporation Public Company Limited. The investment will help to drive an innovative rental model that will accelerate the adoption of digital guest service solutions to replace antiquated paper solutions in hotels. Crave will be making a significant investment into the Asia Pacific market, and will be leveraging synergies with True's technology, market positioning and partnerships in the region. It will also invest further across the Americas and Europe, where it is already well-established as an industry leader. Crave will be utilizing the investment to double its research and development spend, solidifying its position as the leading vendor of in-room tablets with world-class technology and development capabilities. "We see incredible opportunities in the convergence of voice, entertainment, communication and smart controls to develop solutions that delight guests and help hotels deliver top-class services," said Crave Founder and CEO Gareth Hughes. Crave's goal is to make paper directories and in-room marketing material obsolete with digital solutions that elevate the guest experience and make hotels money. Up until now the cost of making the switch to digital has been high for hotels, restricting the sector growth, but the investment from True will enable Crave to launch a game-changing low- cost, low-risk short term rental model, enabling more hotels to make the transition. "If hotels are still using paper, it's time to take a look at what Crave can offer," continued Hughes "To date, every hotel client has renewed, so we know that once they have switched to digital guest services with Crave, there is no going back." "We're delighted to become part of the True Group and welcome this investment. Aside from the significant technology and relationship synergies, the resultant financial stability will allow large hotel groups to accelerate their deployment of Crave with confidence."   About True Corporation: Incorporated in November 1990, True Corporation Plc is the principal company of True Group, Thailand's only fully-integrated, nationwide telecommunications provider and leader in convergence. True Group's strength is its ability to deliver the convergence benefits of its networks, products and services. Its three core business segments are: True Mobile business under TrueMove H brand offers 4G, 3G and 2G services with the largest network coverage in 77 provinces across Thailand and encompasses the highest frequencies, comprising 900/1800/2100 MHz and CAT Telecom's 850 MHz, along with the country's widest bandwidth of 55 MHz, TrueOnline, the largest broadband and WiFi operator offering True Super Speed Fiber services with the most comprehensive nationwide network using DOCSIS 3.0 cable modem, VDSL, and FTTH technologies; and TrueVisions, the largest nationwide pay TV operator and first to offer HD quality content in the country. True's major shareholders include the Charoen Pokphand Group, one of Asia's largest conglomerates, and China Mobile, the world's largest mobile telecommunications company by market capitalization. For more information, please visit www.truecorp.co.th   Media contact: info@crave-emenu.com US: +1 (877) 778-7621 UK: +44 (0)1908 926440

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Dream Hollywood Reimagines Guest Marketing with INTELITY

by
Autumn Barker

Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance of content and choices available to today’s guest, can also help hotel marketers reach their target audience by providing them with the tools to deliver the right message to the right guests, at just the right time. One hotel that is taking advantage of the marketing tools that technology has made available is Dream Hollywood, located in the heart of Hollywood, California.  A “modern oasis inspired by the innovation and glamour of the Hollywood Hills,” Dream Hollywood has reimagined its guest marketing by crafting a digital-first mobile and in-room experience to increase guest engagement, drive demand to restaurant partners, and generate interest in in-room dining offerings. The guest rooms at Dream Hollywood are free from any kind of printed collateral or marketing materials. Rather than relying on an old-fashioned printed compendium, the property installed in-room tablets as a way to create the seamless digital connection modern travelers look for and provide a channel that increases guest engagement and requests. On average, hotels spend $150.00 per room per print on in-room collateral and printed compendiums. By using a digital compendium and replacing printed collateral with digital offerings, Dream Hollywood can save over $100,000.00 per year on printing costs. Using their customized mobile app and in-room tablets, Dream Hollywood’s marketing team is able to reach their target audience when and where they’re most captive and maintain their attention by serving up the right offers. By engaging their guests when they’re paying the most attention, Dream Hollywood’s marketing team is driving traffic to their food and beverage and in-room dining programs, which ultimately positively impacts the hotel’s bottom line. In the last 30 days, 80 percent of Dream Hollywood’s guest engagement has come through guest interaction with the food and beverage options available on the in-room tablet. At least 50 percent of that engagement comes from guests interacting with the hotel’s in-room dining options and 30 percent comes from guests engaging with the property’s other food and beverage offerings. “Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team,” said Daniella Gallego, Dream Hollywood Director of Marketing. “The INTELITY platform gives us the ability to target our promotions based on guest preferences, rate codes, and more. It also allows us to promote special offers at multiple restaurants connected with our property to encourage guests to make reservations.” By providing its guests with access to digital menus, detailed information about each restaurant, and the ability to make reservations through the mobile app or in-room tablets, Dream Hollywood has not only dramatically reduced guest-to-staff call volume, but also found a way to engage with their guests through the digital channels today’s travelers are most comfortable using. Contact the INTELITY team today to learn more about how INTELITY’s in-room tablets empowered Dream Hollywood’s marketing team and helped drive demand for the property’s in-room dining and food and beverage programs.

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YOTEL to Make INTELITY a Brand Standard

by
Autumn Barker

INTELITY to power the innovative, UK-based hotel company’s enterprise brand mobile app. INTELITY™, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with superior guest experience and streamline daily operations. YOTEL’s new mobile brand app and mobile key capability, powered by INTELITY, will give guests the convenience of skipping the front desk through mobile check-in. They will also be able to request hotel services, communicate with staff, and access information, including curated city guides. YOTEL staff will use INTELITY’s full-service back-office solution, INTELITY Staff, to organize and fulfill guest requests, process and track work orders, and view real-time data analytics. The INTELITY platform also integrates with YOTEL’s property management systems (PMS), room controls, and robot butlers. “At YOTEL it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them.  It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties,” said YOTEL CEO Hubert Viriot. “Being able to offer a single app that features all of our properties across three brands, YOTEL, YOTELAIR, and YOTELPAD gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it.” The company, which has hotels in major city centers and airports terminals around the world, will implement INTELITY at their new properties first, followed by a rollout at pre-existing locations. YOTEL plans to kick off the first phase of the new platform with the soft opening of its YOTEL Istanbul property this year. “We’re thrilled to partner with such an innovative hotel group. YOTEL is known for creating smart multi-functional spaces, inspired by technology, that truly map to the needs of modern travelers, and we look forward to rolling out the INTELITY platform across the entire brand,” said INTELITY CEO Robert Stevenson. “Our goal is to make the guest experience better in every way, and give guests access to the seamless experience they already have from airlines, mobile dining, and rideshare apps.” INTELITY will be at HITEC Europe in Booth #147. Visit the INTELITY website to schedule a time to meet with a member of the INTELITY team. About INTELITY INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. For more information, please visit www.intelity.com. About YOTEL Inspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smaller, smart spaces and deliver extraordinary value and a sense of community with areas for co-working, social gatherings and exercise in sought after locations. Premium Cabins include YOTEL’s signature adjustable SmartBed™ with rejuvenating rain showers and SMART TVs, multi power and USB points and easy connectivity. YOTEL currently operates four airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle and five city centre hotels in New York, Boston, San Francisco, Washington D.C. and Singapore. YOTEL is expanding rapidly with new projects under development globally, including Istanbul Airport, Singapore Changi Airport, London, Edinburgh, Glasgow, Geneva, Amsterdam, Miami, Dubai, Mammoth, Park City, Porto, and New York Long Island City. YOTEL’s major shareholders include a controlled affiliate of Starwood Capital Group, the Talal Jassim Al-Bahar Group, United Investment Portugal and Kuwait Real Estate Company (AQARAT). YOTEL was created by YO! founder Simon Woodroffe OBE, who inspired by first class travel, translated the language of luxury airline travel into a small but luxurious cabin (www.yo.co.uk). Visit www.yotel.com for more information.

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6 ways to make the most out of the INTELITY platform

by
Hotel Tech Report

The INTELITY platform is an extensive enterprise guest experience engagement and staff management platform for hotels, casinos, cruises, and luxury residential brands. It’s especially powerful for multi-property brands with complex operations. The platform empowers both guests and staff to manage the guest experience efficiently, accurately, and across devices. In recent “client wins,” tech-focused micro-luxury hotel brand YOTEL selected INTELITY’s as its “brand standard.” This is a testament to the strength of the INTELITY platform, as Yotel sets the bar high for providing a tech-enabled guest experience that relies on digital efficiency to keep a lid on room rates. YOTEL CEO Hubert Viriot elaborated further, highlighting the role technology plays in today’s finely-tuned and highly-optimized hotel: “At YOTEL, it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them. It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties." Why did a company known for its “pioneering use of technology" in the hotel industry” choose INTELITY as it’s guest experience technology provider? Let’s answer this question by looking at the ways hotels make the most out of INTELITY’s multi-faceted guest engagement platform.     #1: Improve the guest experience by leveraging staff productivity tools Hotels must have a reliable, consistent process for managing tasks, such as housekeeping and maintenance, as well as handling incoming guest requests. Sticky notes and spreadsheets lead to confusion, double-work, and mishandled requests. One of the top ways that hotels benefit from INTELITY is by compiling back-of-the-house tasks into one single system. This unified dashboard provides a quick view into a task or request’s history, so everyone can see who’s responsible and what’s been done.   INTELITY’s staff management platform offers a cross-device dashboard that includes work order and task management, as well as real-time data analytics to monitor for bottlenecks. With this functionality available on both desktop and mobile, staff are untethered from the desktop and can roam freely as situations arise.   Do this: Work with each department head to create a new operations manual that defines new processes, and includes staff training. Also, set your benchmarks and assign accountability to meet (or exceed!) those targets.   #2: Empower guests with self-service to reduce wait times and boost satisfaction A full-featured mobile app centralizes a guest’s digital experience. It gives them a place to turn to for information and requests and it facilitates mobile check-in. According to mobile key provider OpenKey, the ability to skip the front desk reduces wait times and lobby traffic by 20%, which makes guests happier and frees up staff. This is why the brand chose INTELITY, elaborates YOTEL CEO Hubert Viriot:   “An app gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it.” To make the most of the platform, put INTELITY’s capabilities in the hands of guests. A mobile and web app allows guests can focus on enjoying their time on-property and in-destination. Guests enjoy easy and convenient access to staff via mobile messaging, and staff are more readily available to assist via the back-end dashboard. Some hotels, such as boutique hotel brand Lifehouse’s Miami location have even gone as far as replacing in-room guest phones with its app that allows guests to communicate with staff via voice and messaging. Do this: To encourage usage, promote the app across all guest touchpoints: social media, on-property, and especially in pre-arrival emails. And then make the app relevant and useful to guests by keeping your mobile app’s content updated and ensure rapid response times for in-app communications.   #3: Use guest messaging to eliminate barriers between staff and guests Rather than forcing guests to visit the front desk, or call housekeeping, it’s all about simple, straightforward guest messaging. INTELITY guest messaging puts guest requests right in front of relevant staff so that problems can be solved and requests answered quickly.     To fully eliminate these barriers, guests communicate in real-time with staff via the messaging solution. This portion of the platform directly connects operations teams and guests through SMS, as well as in-app messaging services, like Facebook Messenger. Guests communicate on whichever channel they prefer, and then all these channels are combined into a single interface. All guest communications route to the appropriate channel on the INTELITY platform, connecting the guest-facing elements to the relevant staff dashboard. Streamlined guest communications boosts productivity and accuracy when handling incoming guest requests. No more missing a guest request, or dropping the ball on responding. All of this is cross-channel and cross-device. Do this: To make the best use of the messaging solution, combine it with the back-of-office platform, which creates tickets for guest requests. Reward staff for prompt responses and celebrate wins by praising exemplary interactions.  Lastly, make sure to receive opt-in prior to messaging guests.   #4: Digitize room service and concierge to increase non-room revenue Guest expectations around technology have evolved. The INTELITY platform offers three components of a tech-enabled in-room experience: voice, personal device support (guest mobile), and guest tablets. When combined, guests have full control over how they personalize their rooms: whether via tablet, voice, or analog dials, guests can adjust temperature, open blinds and interact with the TV. Tablets can also be additive as a concierge touchpoint, empowering guests to craft an in-destination experience that suits them. Tablets can be a value-add for boutique and luxury properties. It’s the details that make experiences in the higher-end categories stand out -- the ability to drop blinds or pick specific channels from the tablet makes it much simpler to engage with the room. A digitized room service menu also makes it much easier to order food and beverages. Guest can avoid a phone conversation and ensure accuracy of the order, all from the in-room tablet. At the Boston Harbor Hotel, 80-90% of guests use the in-room tablets, which led to 16.4% more in-room dining revenue, as well as a 90% drop in costs for providing in-room newspapers. Do this: Room casting, tablets, and voice technology need strong Wi-Fi, so be sure that your hotel’s infrastructure is capable and flexible to support peak demand.   #5: Give guests instant answers with voice technology -- and encourage more incremental spend Guests prefer engagement tools that don’t require making a call to the front desk. Voice-activated technology, such as Alexa and Google Assistant, have introduced a new interface for hotel rooms. Using voice technology, guests can access instant information about your hotel and the surrounding area, as well as control the lights and temperature. Voice can also be a “butler on a budget.” Brands like St. Regis, for example, use butler service as a luxury differentiator. As you give guests more control over their experience, voice can deliver more bespoke service, such as calling up a car from the valet, promoting upcoming events, and encouraging incremental spending through dining, spa, and activity reservations. With multilingual capability, voice assistants can also help international guests feel more comfortable with personalizing their own stay. For hotels with significant global business, this is a major value add to welcoming those guests. Do this: The technology is still relatively new, and each hotel has its own voice commands. Promote your voice assistant to guests, so they understand its capabilities and benefits.   #6: Update menus and other content quickly to eliminate poor service and reduce printing costs Running low on a few items in the kitchen? Need to adjust menu pricing and description to reflect an ingredient change? INTELITY’s content management solution means that availability across food and beverage operations can be updated on-the-fly. From a single dashboard, management can sync changes immediately across all channels: web app, in-room tablet, and mobile app. Instantly, there will be no more ordering out-of-stock menu items, preventing disappointment and awkward service moments. The beauty of this solution is that you don't need to reprint menus for each guestroom or proof-read many revisions of a printed menu. Typos can be fixed right away, and F&B staff can be more creative with specials and other promotions that would have required costly printed collateral updates. Do this: Review content across all customer touchpoints regularly. Even if it seems like nothing has changed, a regular review process (quarterly or monthly) may reveal new opportunities to market the hotel’s amenities better.   #7: Invest in digital keys to give guests flexibility and reduce frustration Upgrading your properties infrastructure to handle digital keys isn’t cheap. Yet many guests -- especially those loyal to the major brands -- are beginning to expect digital key locks. Combined with the mobile app, digital keys give guests more control and flexibility. The ability to access a room without a magstripe key means that hotels can offer remote check-in, so guests can skip the front desk. Digital keys also reduce the common frustration of having a magnetic key stop working after accidentally placing it near a credit card. When a guest returns to the front desk to reactivate a key, hotel staff must take the time to fix the issue -- and defuse a potential confrontation. It’s an unpleasant experience for everyone involved; integrating INTELITY’s digital key into the guest experience saves hotels money and gives guests the control they expect. On the operations side, there’s a predictive analytics upside to digital keys. Hotels can learn about guest behavior to better match staff resources to demand. Mobile check-ins and check-outs mean that housekeeping can reduce turnaround time, and close the gap between hotel systems that don’t communicate with each other in real-time. Do this: Train front desk to mention the digital key capability. Not all guests want to download an app for every hotel, so it takes intelligent on-property messaging to highlight this convenient feature.      #8: Get automated reports so you know what’s happening -- even if you’re not on property There's already plenty to do when it comes to running a hospitality business. Running reports and customizing Excel spreadsheets is not always the best use of time. With its platform focus, INTELITY provides a real-time pulse of the business. Set reports to run automatically and receive up-to-date information on your computer or mobile so you can act on that information, Whether you are on property or not. Do this: Share the reports with the right people. Set the right permissions to allow key staff leads to learn and improve operations based on these reports.

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Recent Guest Room Tablets News & Community Updates

Crave Interactive Empowers Hoteliers and Guests with 24/7 Video Service Platform

Crave Interactive

Crave Video Service Platform set to revolutionise the hotel guest experience and hotel operations with multi-lingual service around the clock. London - Crave Interactive, the world-leading developer of cloud-based digital guest experience platforms for hotels, today announced the launch of the Crave Video Service Platform (Crave VSP), allowing real-person multi-lingual services to be delivered to guests wherever they are. A recent industry study by Amadeus and IHG, "Drivers of Change in Hospitality", highlighted that whilst an increasing proportion of guests appreciate self-service technology, more than 60% prefer to speak with a member of staff. The report also highlighted the need for innovative solutions which can enable services to be provided to international guests in the language of their choice. Crave VSP allows guests to connect with a member of staff via a secure video connection from any location - in-lobby via kiosk, in-room via tablet, and anywhere via the guest's own smartphone. For hotel chains, it allows staff to be located anywhere in centralized service centers, streamlining operational costs and efficiencies whilst providing better guest access to staff. Crave VSP will allow lucrative concierge services to be delivered to 3 and 4-star hotels, bringing 5-star service to the guests and increasing revenues for the hotel operators. It can also be used for general guest service and reservation teams, increasing the effectiveness of each guest interaction. "Our new Crave Video Service Platform uses technology to provide a more personal and intimate service whilst generating additional revenue opportunities," commented Crave CEO Gareth Hughes. "Hotels struggle with providing services in multiple-languages and providing the right levels of staff at the right time to meet guest requirements. Centralized teams of video service staff are the answer, and I'm confident Crave VSP will transform hotel services in a positive manner, especially in groups." Crave VSP uses WebRTC as the underlying technology, and supports video, voice and text communication. Guests simply click the service they want and the language they desire from available options. Crave VSP is accessed via a web browser window, and as such it can be easily integrated into existing hotel Apps, as well being available via Crave in-room tablets and lobby kiosks. Crave VSP will be used to introduce concierge services to mid-scale hotels in London and Las Vegas in a major proof of concept in Q4 2019, with Crave partnering with existing concierge companies and multiple hotels. "We hope to prove that the additional revenues generated will more than pay for the technology and cost of providing the service - if so, we intend to offer the service for zero cost to hotels, with revenue share once the base cost is covered," Hughes further commented. Crave Video Service Platform is being demonstrated at booth #1314 HITEC 2019 in Minneapolis, from 18th to 20th June 2019.

Crave Interactive Lands Investment to Accelerate Global Expansion and Roll Out Game-Changing Hotel Digital Directory Rental Model

Crave Interactive

Thailand’s True Corporation has secured a majority investment in Crave to launch an industry-changing short-term rental model. Crave Interactive, the world-leading developer of cloud-based digital guest service solutions for hotels, today announced a major investment by True Corporation, Thailand's leading telecommunications provider. The deal provides a majority investment from True Digital & Media Company Limited, a wholly owned subsidiary of True Corporation Public Company Limited. The investment will help to drive an innovative rental model that will accelerate the adoption of digital guest service solutions to replace antiquated paper solutions in hotels. Crave will be making a significant investment into the Asia Pacific market, and will be leveraging synergies with True's technology, market positioning and partnerships in the region. It will also invest further across the Americas and Europe, where it is already well-established as an industry leader. Crave will be utilizing the investment to double its research and development spend, solidifying its position as the leading vendor of in-room tablets with world-class technology and development capabilities. "We see incredible opportunities in the convergence of voice, entertainment, communication and smart controls to develop solutions that delight guests and help hotels deliver top-class services," said Crave Founder and CEO Gareth Hughes. Crave's goal is to make paper directories and in-room marketing material obsolete with digital solutions that elevate the guest experience and make hotels money. Up until now the cost of making the switch to digital has been high for hotels, restricting the sector growth, but the investment from True will enable Crave to launch a game-changing low- cost, low-risk short term rental model, enabling more hotels to make the transition. "If hotels are still using paper, it's time to take a look at what Crave can offer," continued Hughes "To date, every hotel client has renewed, so we know that once they have switched to digital guest services with Crave, there is no going back." "We're delighted to become part of the True Group and welcome this investment. Aside from the significant technology and relationship synergies, the resultant financial stability will allow large hotel groups to accelerate their deployment of Crave with confidence."   About True Corporation: Incorporated in November 1990, True Corporation Plc is the principal company of True Group, Thailand's only fully-integrated, nationwide telecommunications provider and leader in convergence. True Group's strength is its ability to deliver the convergence benefits of its networks, products and services. Its three core business segments are: True Mobile business under TrueMove H brand offers 4G, 3G and 2G services with the largest network coverage in 77 provinces across Thailand and encompasses the highest frequencies, comprising 900/1800/2100 MHz and CAT Telecom's 850 MHz, along with the country's widest bandwidth of 55 MHz, TrueOnline, the largest broadband and WiFi operator offering True Super Speed Fiber services with the most comprehensive nationwide network using DOCSIS 3.0 cable modem, VDSL, and FTTH technologies; and TrueVisions, the largest nationwide pay TV operator and first to offer HD quality content in the country. True's major shareholders include the Charoen Pokphand Group, one of Asia's largest conglomerates, and China Mobile, the world's largest mobile telecommunications company by market capitalization. For more information, please visit www.truecorp.co.th   Media contact: info@crave-emenu.com US: +1 (877) 778-7621 UK: +44 (0)1908 926440

Dream Hollywood Reimagines Guest Marketing with INTELITY

Intelity

Connecting with and effectively marketing to guests are big pain points in the hospitality industry. In an age where guests are inundated with content and have endless accommodation choices available at their fingertips, it can be challenging for hoteliers to reach their guests and maintain their attention. Technology, though a key contributor to the abundance of content and choices available to today’s guest, can also help hotel marketers reach their target audience by providing them with the tools to deliver the right message to the right guests, at just the right time. One hotel that is taking advantage of the marketing tools that technology has made available is Dream Hollywood, located in the heart of Hollywood, California.  A “modern oasis inspired by the innovation and glamour of the Hollywood Hills,” Dream Hollywood has reimagined its guest marketing by crafting a digital-first mobile and in-room experience to increase guest engagement, drive demand to restaurant partners, and generate interest in in-room dining offerings. The guest rooms at Dream Hollywood are free from any kind of printed collateral or marketing materials. Rather than relying on an old-fashioned printed compendium, the property installed in-room tablets as a way to create the seamless digital connection modern travelers look for and provide a channel that increases guest engagement and requests. On average, hotels spend $150.00 per room per print on in-room collateral and printed compendiums. By using a digital compendium and replacing printed collateral with digital offerings, Dream Hollywood can save over $100,000.00 per year on printing costs. Using their customized mobile app and in-room tablets, Dream Hollywood’s marketing team is able to reach their target audience when and where they’re most captive and maintain their attention by serving up the right offers. By engaging their guests when they’re paying the most attention, Dream Hollywood’s marketing team is driving traffic to their food and beverage and in-room dining programs, which ultimately positively impacts the hotel’s bottom line. In the last 30 days, 80 percent of Dream Hollywood’s guest engagement has come through guest interaction with the food and beverage options available on the in-room tablet. At least 50 percent of that engagement comes from guests interacting with the hotel’s in-room dining options and 30 percent comes from guests engaging with the property’s other food and beverage offerings. “Placing the right offer in front of the right guest at the perfect moment is extremely important to our marketing team,” said Daniella Gallego, Dream Hollywood Director of Marketing. “The INTELITY platform gives us the ability to target our promotions based on guest preferences, rate codes, and more. It also allows us to promote special offers at multiple restaurants connected with our property to encourage guests to make reservations.” By providing its guests with access to digital menus, detailed information about each restaurant, and the ability to make reservations through the mobile app or in-room tablets, Dream Hollywood has not only dramatically reduced guest-to-staff call volume, but also found a way to engage with their guests through the digital channels today’s travelers are most comfortable using. Contact the INTELITY team today to learn more about how INTELITY’s in-room tablets empowered Dream Hollywood’s marketing team and helped drive demand for the property’s in-room dining and food and beverage programs.

YOTEL to Make INTELITY a Brand Standard

Intelity

INTELITY to power the innovative, UK-based hotel company’s enterprise brand mobile app. INTELITY™, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with superior guest experience and streamline daily operations. YOTEL’s new mobile brand app and mobile key capability, powered by INTELITY, will give guests the convenience of skipping the front desk through mobile check-in. They will also be able to request hotel services, communicate with staff, and access information, including curated city guides. YOTEL staff will use INTELITY’s full-service back-office solution, INTELITY Staff, to organize and fulfill guest requests, process and track work orders, and view real-time data analytics. The INTELITY platform also integrates with YOTEL’s property management systems (PMS), room controls, and robot butlers. “At YOTEL it is important to us to make the customer journey as seamless as possible, saving our guests and staff valuable time so that they can get on with what is important to them.  It is for that reason that we will be introducing INTELITY as a brand standard across all YOTEL properties,” said YOTEL CEO Hubert Viriot. “Being able to offer a single app that features all of our properties across three brands, YOTEL, YOTELAIR, and YOTELPAD gives guests the ability to not only skip the front desk but have ready access to hotel services, facilities and information as and when they need it.” The company, which has hotels in major city centers and airports terminals around the world, will implement INTELITY at their new properties first, followed by a rollout at pre-existing locations. YOTEL plans to kick off the first phase of the new platform with the soft opening of its YOTEL Istanbul property this year. “We’re thrilled to partner with such an innovative hotel group. YOTEL is known for creating smart multi-functional spaces, inspired by technology, that truly map to the needs of modern travelers, and we look forward to rolling out the INTELITY platform across the entire brand,” said INTELITY CEO Robert Stevenson. “Our goal is to make the guest experience better in every way, and give guests access to the seamless experience they already have from airlines, mobile dining, and rideshare apps.” INTELITY will be at HITEC Europe in Booth #147. Visit the INTELITY website to schedule a time to meet with a member of the INTELITY team. About INTELITY INTELITY is the global provider of the most advanced hospitality technology platform for the hotel, casino, cruise, and luxury residential markets. INTELITY offers its customers comprehensive end-to-end solutions to manage guest experience and staff operations, in a single platform. In 2018, INTELITY merged with KEYPR yielding a combined 15 years of hospitality experience, rapid growth, and the most complete hospitality technology platform on the market. For more information, please visit www.intelity.com. About YOTEL Inspired by the luxury of first-class travel and uncompromisingly designed around guests, YOTEL takes the essential elements of luxury hotels into smaller, smart spaces and deliver extraordinary value and a sense of community with areas for co-working, social gatherings and exercise in sought after locations. Premium Cabins include YOTEL’s signature adjustable SmartBed™ with rejuvenating rain showers and SMART TVs, multi power and USB points and easy connectivity. YOTEL currently operates four airport hotels in London Gatwick, London Heathrow, Amsterdam Schiphol and Paris, Charles de Gaulle and five city centre hotels in New York, Boston, San Francisco, Washington D.C. and Singapore. YOTEL is expanding rapidly with new projects under development globally, including Istanbul Airport, Singapore Changi Airport, London, Edinburgh, Glasgow, Geneva, Amsterdam, Miami, Dubai, Mammoth, Park City, Porto, and New York Long Island City. YOTEL’s major shareholders include a controlled affiliate of Starwood Capital Group, the Talal Jassim Al-Bahar Group, United Investment Portugal and Kuwait Real Estate Company (AQARAT). YOTEL was created by YO! founder Simon Woodroffe OBE, who inspired by first class travel, translated the language of luxury airline travel into a small but luxurious cabin (www.yo.co.uk). Visit www.yotel.com for more information.

Guest Room Tablets Category Overview

What are the ways that tablets can be leveraged to improve the guest experience?
Selecting a guest tablet provider may seem intimidating, but it is simpler than expected by keeping in mind a few key points for consideration - experience, cost and ROI, reliability, and guest satisfaction. Not many vendors excel at all of these points at the same time. 

You want to find a company that has built the platform (including hardware) completely from the ground up, specifically with hotel in mind. This means that they have worked through most of the initial challenges of developing a great product, understands how to keep costs low with a high ROI to hotels, and understands the guests needs intricately to ensure consistent satisfaction.

For info on guest room technology trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Guest Room Tablets

How can guest room tablets improve profitability and efficiency?

Lowered Operating Costs
  • Remove the need to print any paper - ever again
  • Make changes to content instantly - not waiting for new prints to be distributed
  • No need to push paper under doors to communicate with guests

Increased Revenues
  • Guests rarely know all the services you have to offer - a tablet provides that
  • Promote Hotel services, for example pushing the restaurant (that’s a little too quiet tonight) or a cancellation in The Spa,
  • Promote late check out’s, or extended stays (with a discount) or your other properties? 
  • Busy periods ahead? Does it have dynamic pricing - can you yield pricing in room service and minibar instantly (just like you do on rooms)

Optimized Operations
  • Instant guest messaging - No need to push paper under doors with paper messages, saving both time and effort, but keep guests informed.
  • Directly integrate to ticketing platforms, eg HotSOS and Quore. Guest requests for towels etc can be sent directly to the member of staff on duty, and allows managers to better optimize staff on duty.

What are the most important features of guest room tablets?
  • Ease of Use: Does the in-room tablet have a help button? Is it intuitive to use. An easy to use user interface is absolutely key to improving the guest experience 
  • Bespoke Hardware: Only bespoke hardware designed for Hotel room should be considered at in-room tablets. Consumer devices are not fit for purpose in a Hotel bedroom. There are few suitable docking devices, charging options are often stolen and they include external ports to encourage hacking. Also - designs change too often. 
  • Remote Support Remote: monitoring & remote software update capability is imperative when choosing a vendor. Imagine being asked to send someone to every room to update the tablets software? When tablets are “hidden” in a hotel room they are not easy to access by hotel staff if they need to be updated. Your vendor must therefore have developed Android OS and remote support capability. 
  • Statistics and Dashboard: Tablet’s can provide a window into the guest activities so effective statistics and reports by your chosen vendor is extremely important.

What are the critical integrations that my hotel will need when selecting a tablet provider?
  • Property management system: PMS integrations are not normally required unless it’s imperative to allow the guest to view their bill on a tablet. Some vendors can generate personalized content on their tablets without the need for a full PMS integration 
  • Restaurant POS: Having a POS integrated directly into the tablet allows hotels to greatly optimize their revenue streams and staff. For example room service orders are processed more efficiently, and up selling options are easily added to boost revenues. 
  • Hotel operations software: Allowing guests to quickly and easily make requests is a major benefit of in-room tablets. Integrating guest messaging services and ticketing request system allow managers to better optimize staff, reduce costs and increase guest satisfaction.

What makes great guest room tablets?
The ROI can vary based on the type and size of hotel as well as services offered, but nearly all hotels that have installed in-room tablets report a positive and measurable ROI, typically in excess of 300%. The combination of in-room cost savings, optimization of staff and expanded revenue streams all great contribute to the ROI of in-room tablet systems.

Make sure that you choose an in-room tablet solutions that is easy to install. Some companies will deliver tablets ready to be plugged in and connected to the wifi. It is best to choose a tablet supplier that offers their services via the cloud and 24/7 remote support for the rare occasions there is an issue with the system.

Hotels need to be in control of the content, once it has been set up by the vendor. It’s imperative that hotels can update their own content on the tablet when the need arises.

For pricing info on guest room technology trends, FAQs and more download the 2019 Hoteliers Guide to Guest Room Tablets

How long does it usually take for a hotel to implement new guest room tablets?
Most Hotels would expect to have a system installed 6-8 weeks after signing contracts, they are obvious exceptions, as some larger properties may include a lot more content to setup.

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