Jordan Hollander
CEO @ Hotel Tech Report
Jordan is the co-founder of Hotel Tech Report, the hotel industry's app store where millions of professionals discover tech tools to transform their businesses. He was previously on the Global Partnerships team at Starwood Hotels & Resorts. Prior to his work with SPG, Jordan was Director of Business Development at MWT Hospitality and an equity analyst at Wells Capital Management. Jordan received his MBA from Northwestern’s Kellogg School of Management where he was a Zell Global Entrepreneurship Scholar and a Pritzker Group Venture Fellow.
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Choosing the right In-Room Hotel Tablets for your hotel depends on several variables some of which come down to personal preference but most of which come down to the characteristics of your property. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? Below are HTR’s defined key personas based on common property characteristics that typically indicate similar product choices.
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Interactive hotel tablet technology in guest rooms can be an extremely high ROI hospitality technology investment. Some hotels may be looking for hotel tablets to act as a form of digital concierge. Others may be looking to upsell goods and services like F&B, room service, or spa outlets.
Selecting a guest tablet provider may seem intimidating, but it is simpler than expected by keeping in mind a few key points for consideration - experience, cost and ROI, reliability, and guest satisfaction. Not many vendors excel at all of these points at the same time. You want to find a company that has built the platform (including hardware) completely from the ground up, specifically with hotel in mind. This means that they have worked through most of the initial challenges of developing a great product, understands how to keep costs low with a high ROI to hotels, and understands the guests needs intricately to ensure consistent satisfaction. For info on guest room technology trends, questions that you should ask vendors and more download the 2022 Hoteliers Guide to Guest Room Tablets
How can guest room tablets improve profitability and efficiency?
1. Lowered Operating Costs
2. Increased Revenues
3. Optimized Operations
Most Hotels would expect to have a system installed 6-8 weeks after signing contracts, they are obvious exceptions, as some larger properties may include a lot more content to setup.
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