10 Best Guest In-Room Tablets for Hotels

Hotel Tech Report | Last updated
22 PRODUCTS REVIEWED
582 HOTELIERS SURVEYED
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In-Room Hotel Tablets Vendor Shortlist
We’ve surveyed 582 hoteliers across more than 45 countries to understand which are the best In-Room Hotel Tablets vendors, along with everything you need to know in order to buy the right In-Room Hotel Tablets for your hotel (including our 2022 In-Room Hotel Tablets Guide). We also aggregate key decision criteria data including integration availability, partner ecosystem, expert recommendations and more (learn more about HTR’s ranking methodology).
Each property has different characteristics, needs, preferences and budgets. Use the filters below to instantly analyze thousands of reviews to find the perfect fit for your hotel.

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  • Featured: Vendors can subscribe to become Premium Members on HTR. This option sorts the directory first by Premium Members and then by HT Score.
  • Ht Score: The Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, customer support, user reviews, expert recommendations, integrations availability and geographic reach to help buyers better understand their products.
  • Popularity: Sorts listings by number of user reviews and reported installs, most to least.
SuitePad
4.7 (218 reviews)
Ht score logo 100 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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winner logo badge 2022 WINNER
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2022 HotelTechAwards
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Helping hotels engage their guests in a digital world.
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Crave Interactive
4.5 (128 reviews)
Ht score logo 95 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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second finalist logo 2022 FINALIST
Hoteliers voted Crave Interactive as the #2 In-Room Hotel Tablets provider in the 2022 HotelTechAwards
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Instant access to all your guest services via intuitive in-room tablets.
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Volo
4.8 (62 reviews)
Ht score logo 89 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Engage and delight your guests with touchscreen access to all of your amenities.
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Betterspace GmbH
4.6 (62 reviews)
Ht score logo 88 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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third logo finalist 2022 FINALIST
Hoteliers voted Betterspace GmbH as the #3 In-Room Hotel Tablets provider in the 2022 HotelTechAwards
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The digital guest directory better.guest on the in-room tablet better.tab offers all advantages of an information guide for your hotel room, combined with a high-end tablet. The smart guest directory is your digital concierge, sales manager, travel guide and much more.
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INTELITY
4.6 (60 reviews)
Ht score logo 83 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Give guests complete control over their stay with INTELITY's smart-room tablets.
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Bowo
4.7 (32 reviews)
Ht score logo 80 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Their stays are unique, make them memorable.
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Hoteza Limited
Interactive in-room tablet solution
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Aavgo
4.7 (11 reviews)
Ht score logo 13 Ht Score
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Human Assisted Front Desk Kiosk
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DigiValet
Hospitality Systems, in-room controls, iPad systems for luxury Hotels, smart phone apps, voice based control and entertainment systems for hotels
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Manet Mobile Solutions
Manet is the fully customized digital concierge for your guests
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OVERVIEW
What is In-Room Hotel Tablets
Are you looking to add in-room tablets to your guest rooms to create a digital menu of your hotel's services and generate more ancillary revenue? The gold standard in guest experience is creating a frictionless and seamless experience where guests can easily access information, communicate with staff and place requests intuitively without having to search for answers or wait on hold and that's exactly what in-room tablets offer.
Finding the right In-Room Hotel Tablets solution for your hotel depends on several variables ranging from user experience and pricing to functionality and support. This guide is designed to help you identify the best In-Room Hotel Tablets vendors, questions to ask on demos, read unbiased reviews from similar hoteliers and so much more. (including our 2022 In-Room Hotel Tablets Guide)
BENEFITS
What are the ways that hotel tablets can be leveraged to improve the guest experience?

Interactive hotel tablet technology in guest rooms can be an extremely high ROI hospitality technology investment.  Some hotels may be looking for hotel tablets to act as a form of digital concierge.  Others may be looking to upsell goods and services like F&B, room service, or spa outlets.

Selecting a guest tablet provider may seem intimidating, but it is simpler than expected by keeping in mind a few key points for consideration - experience, cost and ROI, reliability, and guest satisfaction. Not many vendors excel at all of these points at the same time. You want to find a company that has built the platform (including hardware) completely from the ground up, specifically with hotel in mind. This means that they have worked through most of the initial challenges of developing a great product, understands how to keep costs low with a high ROI to hotels, and understands the guests needs intricately to ensure consistent satisfaction. For info on guest room technology trends, questions that you should ask vendors and more download the 2022 Hoteliers Guide to Guest Room Tablets

 

How can guest room tablets improve profitability and efficiency? 

1. Lowered Operating Costs

  • Remove the need to print any paper - ever again
  • Make changes to content instantly - not waiting for new prints to be distributed
  • No need to push paper under doors to communicate with guests

2. Increased Revenues

  • Guests rarely know all the services you have to offer - a tablet provides that
  • Promote Hotel services, for example pushing the restaurant (that’s a little too quiet tonight) or cancellation in the spa
  • Promote late check out’s, or extended stays (with a discount) or your other properties? 
  • Busy periods ahead? Does it have dynamic pricing - can you yield pricing in room service and minibar instantly (just like you do on rooms)

3. Optimized Operations

  • Instant guest messaging - No need to push paper under doors with paper messages, saving both time and effort, but keep guests informed.
  • Directly integrate to ticketing platforms, eg HotSOS and Quore. Guest requests for towels etc can be sent directly to the member of staff on duty, and allows managers to better optimize staff on duty.
FEATURES
What are the most important features of guest room tablets?
  • Ease of Use: Does the in-room tablet have a help button? Is it intuitive to use. An easy to use user interface is absolutely key to improving the guest experience 
  • Bespoke Hardware: Only bespoke hardware designed for Hotel room should be considered at in-room tablets. Consumer devices are not fit for purpose in a Hotel bedroom. There are few suitable docking devices, charging options are often stolen and they include external ports to encourage hacking. Also - designs change too often. 
  • Remote Support Remote: monitoring & remote software update capability is imperative when choosing a vendor. Imagine being asked to send someone to every room to update the tablets software? When tablets are “hidden” in a hotel room they are not easy to access by hotel staff if they need to be updated. Your vendor must therefore have developed Android OS and remote support capability. 
  • Statistics and Dashboard: Tablet’s can provide a window into the guest activities so effective statistics and reports by your chosen vendor is extremely important.
IMPLEMENTATION
How long does it usually take for a hotel to implement new guest room hotel tablets?

Most Hotels would expect to have a system installed 6-8 weeks after signing contracts, they are obvious exceptions, as some larger properties may include a lot more content to setup.

FAQs
Hoteliers Also Ask
- Property management system: PMS integrations are not normally required unless it’s imperative to allow the guest to view their bill on a tablet. Some vendors can generate personalized content on their tablets without the need for a full PMS integration. Typically when a guest performs check-in, the tablet should be tied to their reservation in real-time in order to add relevant products and services to their folio automatically. - Restaurant POS: Having a POS integrated directly into the tablet allows hotels to greatly optimize their revenue streams and staff. For example, room service orders are processed more efficiently, and up-selling options are easily added to boost revenues. One of the key functions of guest room tablets is to drive more in-room dining orders through the use of merchandising and special offers. How do your guests order room service? - Hotel operations software: Allowing guests to quickly and easily make service requests is a major benefit of in-room tablets and streamline hotel operations. Integrating guest messaging services and ticketing request system allow managers to better optimize staff, reduce costs and increase guest satisfaction. - Guest room automation: Many luxury hotel guests expect room controls to be tied into the tablet-like they experience at home with systems like Crestron. Even more affordable solutions have gone mainstream like Google Nest and travelers expect this convenience while on the road. Smart rooms have gone fully mainstream. - Hospitality TV: A significant amount of time that guests spend in room goes towards watching TV so having tablets that can double as a TV remote can potentially cut down on confusion and deliver a high tech experience. The pandemic has
The ROI can vary based on the type and size of hotel as well as services offered, but nearly all hotels that have installed in-room tablets report a positive and measurable ROI, typically in excess of 300%. The combination of in-room cost savings, optimization of staff and expanded revenue streams all great contribute to the ROI of in-room tablet systems. Make sure that you choose an in-room tablet solutions that is easy to install. Some companies will deliver tablets ready to be plugged in and connected to the wifi. It is best to choose a tablet supplier that offers their services via the cloud and 24/7 remote support for the rare occasions there is an issue with the system. Hotels need to be in control of the content, once it has been set up by the vendor. It’s imperative that hotels can update their own content on the tablet when the need arises. For pricing info on guest room technology trends, FAQs and more download the 2022 Hoteliers Guide to Guest Room Tablets
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Choosing the right software for your hotel depends on dozens of variables many of which can be quantified based on the characteristics of your property but many of which also come down to personal preference. Is your hotel a small property with limited budget? Or is your property a luxury resort with lots of outlets and high ADR? HTR is designed to offer dynamic filters to quickly be able to personalize the data set to your characteristics. We also break down hotels into key segments/personas based on common property characteristics that typically service as indicators that drive similar product decisions which are intended to help you save time and quickly identify the best match for your hotel or portfolio.

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